Application Note
Contents
1. Advanced Configuration of the XGate module Rev A Page 9 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 2 On the Basic Setup screen click on the Backup Restore button on the left hand side of the page XGate Basic Basic Setup el Language Backup Restore User Administration Access Rights Set up access rights for the Unite User Teams Action Handling Action Configuration Set up of actions for the event that occumed Define what to transmit and success and failure conditions Assignments Event Assignment Set up which Event Elements that correspond to a certain Event Duty Assignment Set up addressees for the actions Input Data Conversions Translation Tables Rev A Page 10 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 3 The next screen that is displayed is the Backup Restore screen Click on the Browse button When the Choose file pop up window appears navigate to where you have stored the file Navicare Patient Flow Template tar gz Select the file and click the open button 4 Click the Restore button The Browse and Restore buttons will disappear momentarily while the file is being restored2. Wait until the restoration has completed and click on the Advanced tab XGate Basic Basic Setup Backup Restore set Language Backup parameters Backup Restore parameters fo Restore Rev A Page 11 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 5 Click on the Configuration link You will be taken to the Event Handler Configuration screen XGate Advanced Advanced Setup Translate GUI VO Sctup Event Handler Data Monitor Basic Configuration Assignment of Event Elements Administration Ovenacw Display an overaew of the Event Handler programming Log Display the Event Handler log Database administration Administration of the Cvent Handler configuration and block databases Rev A Page 12 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 6 On the Event Hander Configuration screen click on the sign next to the Event Triggers and make sure you see Navicare Patient Flow triggers in the expanded list If there are no Navicare Patient Flow triggers repeat steps 2 through 4 Home aT 3 Event Handler configuration E E _ Event Handler configuration A Event Triggers A ed Event Triggers
3. seconds Sticky Mode Mo Change Aa OK Cancel The message that will be displayed on the handset will consist of the Subject and Body that is sent by the Navicare Patient Flow System The Priority is set to Normal Rev A Page 19 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 Mame Navicare Patient Flow Cleanup Action Options LL eg 2 E Fok Of cane The recipient of the message will have two soft keys displayed on their handset Accept and Reject If the user selects Accept response data Clean Accept will be sent back to Rev A Page 20 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 XGate If the user selects Reject response data Clean Reject will be sent back to XGate option ID im a Option Text Accept O 0 O O Display Layer New Priority Nochange r New TTL Pe seconds Use Function Key IDs Function Key ID A Response Data Clean Accept Option ID i 2 Option Text Reject o Display Layer New Priority NoChange New TTL PF E seconds Wse Function Key IDs Function key ID Ic Response Data Clean Reject Rev A Page 21 of
4. the portable is being synchronized Configuration About Exit Portable Edit Parameters 00 01 3e 00 95 w 00 01 3e 00 95 i75 Ascom 1 4 20 4 4 Factory Reset Software Upgrade a Template 3 Click on the portable to highlight it then choose Edit Parameters Rev A Page 23 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 4 When the Edit Parameters window appears select NORMAL gt SOFT KEY Under Soft key name type NaviCar Under Soft key function select Phone call Under Soft key user data type in the IVR dial steam followed by a P for pause this may need to be adjusted to more than one P followed by the User s ID In the example shown below the IVR number is 2345 and the user id is 1234 U Edit Parameters a xl Call No 2555 Device Type if45 Parameter version a Sof key index SSE Soft key function Phonecall O O O O y y Y O Soft key user data or 334 ea SETTINGS SOFT KEY S SOFT KEY2 S r S DIVERSIONS ig IN CHARGER 5 Click on the Save button to save your configuration changes Rev A Page 24 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 Rel
5. 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 175 Softkey Configuration A soft key can be configured on the i75 VoWiFi handsets providing a quick and easy way for the users to interact with the Patient Flow System To setup the soft key perform the following steps 1 On the computer you have the PDM software installed see TD 92325GB Installation and Operation Manual Portable Device Manager PDM Windows version for complete details In the Start menu select All Programs gt Ascom gt Portable Device Manager gt Portable Device Manager 2 In the PDM GUI interface select the Portables tab Connect the PDM cradle to the PC via the RS232 or USB port Place a portable into the cradle a dialogue will appear asking what action you want to take Select Edit but don t save T A new portable i75 00 01 3e 00 95 a83 has been connected m Select one of the following actions O Save to database O Run Template Edit but don t save Rev A Page 22 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 The portable is shown in the list The icon in the Online column shows that the portable is connected The icon in the Parameter column indicates that
6. 7 _ Response Triggers cae a _ Navicare Patient Flow Ch H External Actions fH Navicare Patient Flow Tr H Delay Actions i fH Navicare Patient Flow As H Navicare Patient Flow De i 1 _ Translation Tables t Response Triggers Gl External Actions ol Persistent Elements 7 Delay Actions 1 External Interfaces Ef Action Groups T Configuration Overview foe _ Translation Tables Local Elements Persistent Elements External Interfaces J be 7 j Configuration Overview Rev A Page 13 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 7 To complete the restoration we now need to activate the configuration Click on the Activate configuration button at the top center of the Event Handler Configuration screen A new pop up window will appear Click on the Update Persistent elements radio button and click Continue Another pop up window will appear saying the Configuration successfully activated click OK Event Handler C Home g eg Event Handler configuration T _ Event Triggers Bl 1 Navicare Patient Flow Ch E Navicare Patient Flow Tr B Navicare Patient Flow As Navicare Patient Flow De Response Triggers a External Actions i J Delay Actions C Action Groups ae i de __ Translation Tables Trig
7. 8006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 The following Table shows the Response Data for each message in the standard backup template Action Response Data Response Data Accept Close Reject Delete Navicare Patient Flow Cleanup Action Clean Reject Navicare Patient Flow Transport Action Transport Reject Conditions based on these values of response type can be used to create further action like message escalation No conditional response has been set in the standard backup template An example of the Navicare Patient Flow Cleanup Action Interactive message is show below Action Type Interactive Message Actions Navicare Patient Flow C 7 Define Action Reference CS Work shit always Addressing Type Duty Assignment Call ID Rev A Page 18 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 The Navicare Patient Flow Cleanup Action is assigned to the destination User ID that was sent by the Navicare Patient Flow System Mame Navicare Patient Flow Cleanup Action Message Options Subject lt Subject lt Complete Message gt Body Beep Code 2 Beeps O O O O O OOS O Priority Moraal o O Time To Live 50
8. Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 Integration of Hill Rom Navicare Systems with Ascom UNITE Messaging System Introduction This document outlines the necessary steps and guidelines to integrate the Ascom UNITE Messaging System with Hill Rom s Navicare Patient Flow System This guide should be used in conjunction with the appropriate Hill Rom Navicare Patient Flow configuration guide s and is intended for someone knowledgeable on the configuration of Hill Rom Navicare Patient Flow and Ascom UNITE systems It is assumed that the user has already installed UNITE products according to their respective installation guides See Related Documents section The steps screen shots and command line syntax depicted throughout this document are based upon UNITE Navicare Patient Flow Gateway software version 2 13 ASCOM Mailgate software version 2 23 Product Summary and Network Topology Hospital Navicare IVR PBX WS Server w i us or lt F GO GE ISDN PRI n s32 Jg 22 IP6000 i VOIP GW fi iP IP Wireless 802 1 1B G i a h Navicare Navicare Client PC Application MallGate Navicare Server Patient Flow Gateway Rev A Page 1 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow syste
9. Select what to configure in ihe menu ta ihe len In order Tor changes to take effect you will sometimes be requested to reboot the system Rev A Page 3 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 2 Click on the UNS link under Other on the left hand side of the screen This will take you to the UNS screen Click on Operating Mode MailGate Default Category Rev A Page 4 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 3 Make sure the Operating Mode is set to Stand alone MailGate Systen Setup A Troubleshoot E Statistics E Softuare ii Documents Operating Mode a Stand alone IP address of forward destination UNS Rev A Page 5 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 4 Go back to the UNS screen and select Default Category Set the Messaging handler IP address to the IP address of your Navicare Patient Flow Gateway Set the Messaging handler service name to EventHandler MailGate EE EE Ge ee ee UNS Default Category Messaging handler IF address Ha 172 20 96 51 Previou
10. ated Documents Installation and Operation Manual XGate TD92338GB User Manual Administration XGate TD92364GB Programming Guide Event Handler TD92329GB Installation Guide ELISE2 TD92232GB Function Description MailGate TD92026GB Installation and Operation Manual IMS IP WiF1 TD92322GB Installation and Operation Manual Integrated Message Server TD92161GB Installation and Operation Manual PDM Windows version TD92325GB Additional Information If you have any questions or need additional information please contact Ascom Technical Assistance Center at 1 877 71 ASCOM option 3 Rev A Page 25 of 25 AN 08006
11. ent element Msg Type is set to Clean 2 Navicare Patient Flow Transport Occurs when event element Msg Type is set to Transport 3 Navicare Patient Flow Assign Occurs when event element Msg Type is set to Assign 4 Navicare Patient Flow Default Occurs when event element Msg Type is set to Default Action Configuration For every event in the standard backup template there is a corresponding action The table below shows the four events and the four actions Navicare Patient Flow Cleanup IM Navicare Patient Flow Cleanup Action Navicare Patient Flow Transport IM Navicare Patient Flow Transport Action Navicare Patient Flow Assign IM Navicare Patient Flow Assign IM Action Navicare Patient Flow Default IM Navicare Patient Flow Default IM Action Each action is an interactive message meaning the recipient of the message will have the ability to respond to the message via soft keys For the Cleanup Action and the Transport Action the recipient will be able to Accept or Reject the message For the Assign Action and the Default Action the recipient will have the options to Close or Delete the message For all four actions the message displayed on the wireless device will be the Subject and Body that was sent to the user by the Navicare Patient Flow system Rev A Page 17 of 25 AN 0
12. ger Trigg tes Local Elements a ae Persistent Elements ae External Interfaces so T configuration Overview Actions amp Action Groups YJ Persistent element valu es Webpage Dialo http 172 20 96 65 StartConfiguration Ancude jpersictentalert hi f Update currently active Persistent elements with values from the new Configuration C Keep the values of currently active Persistent elements Continue Rev A Page 14 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 Navicare Patient Flow Gateway Event Triggers In the standard backup template there are four event triggers 1 Navicare Patient Flow Cleanup 2 Navicare Patient Flow Transport 3 Navicare Patient Flow Assign 4 Navicare Patient Flow Default The first three triggers are activated when a Navicare Patient Flow message arrives containing a key word For the Navicare Patient Flow Cleanup trigger the key word is Clean for the Navicare Patient Flow Transport trigger the key word is Transport and for the Navicare Patient Flow Assign trigger the key word is Assign Triggers are executed based on position If a message arrives with more than one key word the key word that occurs first in the list above will activate the trigger If a Navicare Patient Flow message arrives containing no key
13. m with UNITE Date 08 20 2008 Hill Rom Navicare Patient Flow Configuration see Hill Rom documentation INTEGRATING NAVICARE PATIENT FLOW WITH ASCOM 175 AND UNITE TBLAB00297 Ascom UNITE Configuration UNITE MailGate Appliance MailGate is an SMTP mail server that provides each wireless device within a system with a unique e mail address All e mails that are sent to this address are forwarded to the wireless device as a message It is possible to configure which parts of an e mail that is sent to the wireless device MailGate will be used to integrate with the Navicare Patient Flow System Messages from Navicare Patient Flow will be sent via SMTP to the MailGate appliance and then relayed to the Navicare Patient Flow Gateway The user specified in the delivery address is used by the Navicare Patient Flow Gateway as the device address for forwarding the message to the proper device Configuration of MailGate 1 Navigate to the MailGate web administration page http xxx xxx xxx xxx admin A login pop up window will appear Log into the MailGate using the appropriate User name and Password Rev A Page 2 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 MailGate Starting up Mail Interface System Setup Messnge On this page you set all parameters regarding the systems function and behaviour
14. re Patient Flow Gateway is to perform event management and action rules It will convert events to actions in our systems and also to provide an assignment interface to offer the ability for users to dynamically assign recipients to events The Navicare Patient Flow Gateway will be used to integrate with the Navicare Patient Flow system Messages from Navicare Patient Flow will be sent via SMTP to the MailGate appliance and relayed to the Navicare Patient Flow Gateway This will then trigger a corresponding event action chain that will direct the message to the appropriate wireless device Rev A Page 8 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 Configuration of Navicare Patient Flow Gateway 1 Navigate to the Navicare Patient Flow Gateway web administration page http xxx xxXx Xxx xxx This will take you to the Basic Setup screen Click on the Advanced button A login pop up window will appear Log into the Navicare Patient Flow Gateway using the appropriate User name and Password XGate Duty Assignment Administration of duty assignments Administration Access Rights Adtunslialivn of access nights in lhe AGale module Artan Configuration Configuration of available events and which actions to take Event Assignment Conditions to be fulfilled indicating that an event has occurred
15. s Messaging handler service name Ha EventHandler Activate Cancel Rev A Page 6 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 5 Return to the main MailGate screen and click on Message MailGate Starting up focuments i TETU TL aa Troubleshoot Statistics ff Softuare Mail Interface system Setup Message On this page you set all parameters regarding the systems function and behaviour Select what to configure in Choe menu lo lhe len 400 Intertace In order tor changes to take effect you will sometimes be requested to reboot the system Systern S00 6 Scroll down to Text forwarded to pager Make sure only the Body of the message is checked and the Introductory text in message field is blank l Subject M Body C Date From field Reply Text forwarded to pager Introductory text in message Response option text Rev A Page 7 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 Navicare Patient Flow Gateway The Navicare Patient Flow Gateway is a Unite module based on the ELISE hardware It receives input from other Unite modules or from external equipment The main functionality of the Navica
16. word it will activate the Navicare Patient Flow Default trigger Navicare Patient Flow Gateway Event Elements There are four event elements used in the standard backup template These elements are assigned after a Navicare Patient Flow message has activated a trigger The event elements are shown in the next figure Rev A Page 15 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date Rev A 08 20 2008 Event Elements Msg Type Complete Message Java Applet Window Msg Type Is the type of message that caused the trigger activation Msg Type can have one of four values Clean Transport Assign or Default Complete Message Contains the body of the message sent by the Navicare Patient Flow System User ID Contains the user id extension number of the user the message is intended for Subject Contains the subject of the message sent by the Navicare Patient Flow System Page 16 of 25 AN 08006 Application Note ascom Product UNITE Navicare Patient Flow Gateway Purpose Integration of Hill Rom Navicare Patient Flow system with UNITE Date 08 20 2008 Event Assignment After a trigger has been activated an Event will be assigned In the standard backup template there are four possible events 1 Navicare Patient Flow Cleanup Occurs when ev
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