User Manual - ID Wholesaler
Contents
1. INSTALLATION SUCCESSFUL i Restart Windows Mow The Magicard Pronto Printer Driver has been successfully installed In order for it to work PRETE The Driver files will now be installed on the PC AURA A VITE NOS o Sins Click Finish when the RE on INSTALLATION SUCCESSFUL screen appears Note You are not finished yet The Driver is not fully installed until the Pronto Printer is connected to the PC via the USB cable and powered ON D Found New Hardware Magicari 1 1 Found New Hardware tj When the Printer is detected by the PC the Driver installation will be completed and the Printer will be ready to use Magicard Pronto 4 Found New Hardware Your new hardware is installed and ready to use CAUTION If the Computer you are using has at some time run another manufacturer s Printer e g Eltron C Series Printer a Windows file necessary for the Magicard installation could be missing The symptoms of this are that the Computer does not seem to detect tt Printer s USB connection Recover the file as follows 1 Navigate to c wind 2 Find the file named usbpr 3 Reconnect the USB cal Magicard Pronto User Manual 18 Pronto Ultra Electronics Ltd MAS CARD The Printer Driver settings To access the Printer Driver settings in Windows 2000 and XP f Y rf Y 3 start 1 On the PC go to Start 1 Right mouse click on the Magicard then2. User Manual IDWholesaler photo identification for less Document No 689 Issue 2 02 06 2009 www DWholesaler com 800 321 4405 Secure ID card printers Pronto MAGICARD CONTENTS Sale IAStTUCIONS rita 3 PEN Er A A EA 4 Welcome 10 Magica Universia adan 4 UNDACKHI ibn 4 IMPORTANT Do not comect USB YE rss e bi 5 PAINIEMIOGANONTEQUIEMENIS isa 5 Prepare thie Cleaning Roller amis aaacasa 6 HS CEN TVS DY Sor AAA no O O gu eens see ceanante tere atoneeeeuas E COMINGS LS Power OI aa Load the Driver CD in to your PC iii 8 Using your PRONTO Printer sissandi aAA aAa Eai 9 PINS AM e e E o A 9 Multi coloured Button TUNCIONS iii 10 POW GTN OP A PP 11 POWSINGIOFE iii reiterate 11 Printing the internal test pattern e 12 Feeding Card AP o O nea 12 Removing printed CardS iii 13 Cancelling a print job oscars ii 13 Choosing the right dye filmi 0sccrinicriananicnna zazione nio nini zine ima iraniane 14 CHOOSING TNE ngat ol co LITA OR Po O un 0 Eiis 15 Cardinale aaa 15 o o A A 15 Gala TIM CK GSS snoot as sos a 15 To obtain good quality prints the Card must be C occcccocccnccccccnconoccnnononcnnnnnnnnnonanonnononcnnonnnroncnnanonos 15 Printable are aotearoa otro obio caidos Son 15 Using Magnetic Stripe cards mirra aio 16 USIRG FISIO PAC CAOS sostenerlo ito 16 Using Self Adh
3. Power Adaptor 4 Ultra Driver CD ROM 5 Cleaning Cards 2 T cards Magicard Pronto User Manual 4 Ultra Electronics Ltd MAG CARD IMPORTANT Do not connect USB yet It is important to install the Ultra driver CD ROM first before connecting the USB cable between your PC and Pronto Printer Printer location requirements Normal Office environment with A properly earthed Power Supply Ambient temperature 10 to 300C 50 to 860F Protection from direct sunlight and chemicals Protection from abrupt temperature changes Relative Humidity 20 70 Sufficient space for Opening the top cover Cable access at the rear Magicard Pronto User Manual 5 ELECTRONICS Pronto Ultra Electronics Ltd MAGICARD Prepare the Cleaning Roller Open the Printer then ne ql ma I i i Re 4 i mr e uia EE i T 1 Remove the Cleaning Cassette and slide out the Spindle Bar 2 Remove and discard the used Roller 3 Place the new Roller into the Cleaning Cassette and replace the Spindle Bar 4 Pull the Paper Tab to remove the protective covering on the new Roller 5 Refit the Cleaning Cassette into the Printer Magicard Pronto User Manual 6 Pronto Ultra Electronics Ltd MAGICARD Install the Dye Film e Remove the Dye Film from it s packaging e Place the loaded spool into the rear slots and the take up spool into the front sl
4. Printers and Faxes Pronto Printer and select the Printing Preferences option To access the Printer Driver settings in Windows Vista f Y f Y amp Y 1 On the PC go to the 2 Select Printers 3 Right mouse click on the Windows logo then Magicard Pronto Printer Control Panel and select the Printing Preferences option Understanding each individual driver setting E Magicard Pronto Printing Preferences The Printer Driver contains a built in help file in HTML format this file gives an excellent clear explanation of each Driver setting To view the Driver s Help file go to the Printer Preferences as described above and click on the Help Soa button in any of the Tabs i FY Number of Copies Xx Y 1016 x G42 Pixels Magnetic Encod 3 375 x 2 125 Inches TT Encode Only TT Verify Magicard Pronto User Manual 19 Pronto Ultra Electronics Ltd MAGICARD Uninstalling the UltraDriver To uninstall the Printer Driver from Windows 2000 and XP 1 On the PC go to Start then Control Panel ts Start T 2 In the Control Panel select Add or Remove Programs gt 3 Select the Magicard Pronto entry and click on Change Remove T 4 Now just follow the prompts from the Printer Uninstall application To uninstall the Printer Driver from Windows Vista f Y 1 Onthe PC go to the Windows logo then Control Panel
5. UltraCoverplus Holokote Pronto Ultra Shield is registered as a Trademark with the United States Patent and Trademark Office Reg No 2 197 276 The HoloKote feature of Magicard Printers is protected by US PATENT No 5 990 918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1 Microsoft and Windows 2000 XP and Vista are trademarks of Microsoft Corporation Copyright 2008 Ultra Electronics Limited SAFETY INSTRUCTIONS To prevent electric shock do not remove covers Do not attempt to service the Printer yourself There are no User serviceable parts inside In the event of malfunction refer servicing to your nearest MAGICARD Service Centre For safety reasons your Printer should only be used with a Magicard supplied Power source Take care not to spill any liquid on the Printer Ensure that the Power Supply cable is not longer than 2 metres in length and includes a properly earthed connection If using this printer in Germany To provide adequate short circuit protection and over current protection for this Printer the building installation must be protected by a 16 Amp Circuit Breaker Bei Anschlu des Druckers an die Stromversorgung mu sichergestellt werden da die Gebaudeinstallation mit einem 16 A Uberstromschalter abgesichert ist When handling the Printer avoid touching the thermal printing edge of the Print Head Any grease and contamination will shorten it s life Before transporting the Printer remo
6. a roll of film Check whether the dye film has been completely expended if so install a new roll Make sure your dye film gear is meshing with the film teeth Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon While advancing the dye film to the correct starting position the printer does not see the film advance 1 Make sure you are using genuine Magicard film 2 This could be a new film type for the printer so a firmware upgrade might be needed Download the latest firmware from our website and install it 3 This could be genuine Magicard film but the incorrect type for your printer The printer has validated the dye film but the configuration of colors is unsupported Magicard Pronto User Manual 26 Pronto Ultra Electronics Ltd MASICARD Solution 1 Make sure you have the right film type fitted in your printer 2 Check that your driver settings are correct 3 Reinstall the printer driver Note If printing prn s to the printer it can bypass the driver settings and can produce this error Wrong film type Please load different film to Can arise if sending a color print or continue or press cancel to overcoat print job to a single color clear print job monochrome film Code 10 00 to 10 06 Make sure you are using genuine Can t find panel Please Magicard film check film
7. and printer The printer cannot find the requested Make sure your dye film gear is mechanism or press color panel within 8 panels of its meshing with the film teeth cancel to clear print job starting point Make sure you have the correct power Code 11 00 to 11 02 supply plugged into the printer Try installing a new roll of ribbon RFID PCB Missing Reconnected PCB to The printer does not detect the RFID continue PCB Code 12 00 Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon Print Head Error switch Turn off the power then make sure printer off and reconnect iui carie the printhead cable is connected print head connec i y Check to make sure the correct Code 13 00 to 13 02 Magicard power supply is connected The printer detects that the print Turn off the printer so to allow the printhead to cool down Check to make sure your room Overheat error switch temperature is with in the printer off and allow The print head temperature is out of recommended specifications printhead to cool range or is too hot Make sure your printer has proper air Code 14 00 to 14 01 flow around it Your printer driver settings for Print Head Power might be set to high Reset them to 50 Image too dark Please cancel print job and reduce driver printhead power settings to try again Code 15 00 Reduce the Print Head Power settings Your printer driver
8. part of our continuous improvement program the UltraDriver software and the Printer Firmware for Pronto Printers is updated on a regular basis To ensure you get the best performance from your Pronto Printer we recommend that you regularly check the Magicard website for the latest Driver software and Firmware at www magicard com support technical support I nstalling the UltraDriver 1 Important before loading the Driver make sure the USB cable is NOT connected to the Printer Load the Driver CD ROM into the PC connected to the Printer If the CD does not run automatically click the Start button and then click on Run Type D autorun where D is the Drive letter for your CD Drive then press the Return key Rioze Tango2e amp Tango L 2 Select the language you wish to use Endure 3 Select the Pronto option instal 20 Ware ASL ei 4 Select Install Software 5 Then select Install Driver The Driver will now start to install Please turn to next page 17 Ultra ELECTRONICS Pronto Ultra Electronics Ltd MAGI CARD continued from previous page Available Platforms The Available Platforms screen shows which Operating Systems the Driver can be used with Windows 2000 Windows XP Windows 2003 Server Window Vista If your Operating System is one of the above click Next gt
9. Dye Film A Remove the Dye Film Leave the Lid open Take a new Cleaning Card from it s foil packaging Start the cleaning routine by selecting the Driver Preferences and then the Printer Tab Click Clean the Printer Button Place the narrow end of the Cleaning Card into the front Card Feeder slot The Card will automatically enter the Printer and the Rollers will be cleaned When the cleaning cycle is finished the Cleaning Card will be ejected For maximum cleaning effect it is recommended that you turn the Cleaning Card over and then repeat step D Magicard Pronto User Manual O Ti Pronto Ultra Electronics Ltd MAG CARD Replacing the Cleaning Roller A new cleaning roller is supplied with every new Dye Film roll Open the Printer remove the used Dye Film then 1 Pull out the Cleaning Cassette This is the positioned towards the front of the Printer just behind the front Card slot see below 2 Slide out the metal bar then remove and discard the used Cleaning Roller 3 Slide the metal bar into the new Cleaning Roller re N J I a J y al Mp passi J pera y rr Tui it ss Ma ud ste d yl 4 Pull the tab A to carefully remove the Cleaning Roller s protective cover This will reveal the Roller s tacky surface 5 Place the new Cleaning Roller into the Cleaning Ca
10. Magicard power output from the Power Supply Unit supply is connected Cards failing to travel 1 Dirty rollers 1 Clean the rollers correctly through the Printer gt rodea 2 Fit correct Cards Gives error message Card not found Magicard Pronto User Manual 28 Ultra Electronics Ltd MAGICARD Mis registration of colours Ghosting on Photographs etc Small areas of wrong colour Small areas where one or more colour layers have been missed from the image Dark or lighter vertical lines on Card always in the same place Vertical white line down one or both ends of Card 1 Card is slipping due to dirty Rollers 1 Clean all Rollers See page 22 of this document Dust and debris on surface of the Ensure Cards are kept clean and Card white ovals protected from dust amp debris Contaminated with oily deposits Replace Cards with clean ones and darker blotches do not handle print surface Card surface uneven White Replace Cards patches In the Driver reduce printhead Slight cutting of Dye Film due to power setting or determine which Print Head density set too high end of Card is cutting the Film amp Jagged scratches adjust image Start or End position accordingly in the Driver Card striking something during the 1 Check print path is clear print process Card not running smoothly along the 2 Contact Magicard Technical Support platen runwa
11. cs Card Systems Room 902 Zhonghuang Tower No 1007 Second Zhongshan Road S Xuhui District Shanghai City 200030 China Tel 00 86 21 6457 3509 Fax 00 86 21 6457 3509 Email infochina magicard com Web http www magicard com Magicard Pronto User Manual 32 MAGICARD www magicard com gt Support gt Supporto gt Apollo 7 NSTI 0909 IDWholesaler photo identification for less www DWholesaler com 800 321 4405
12. d printing For good consistent results stick to a single variety of good quality cards such as those available from your Magicard Dealer Card size e CR80 Standard 3 375 x 2 125 86 50 mm wide x 53 98 mm high e CR79 3 03 x 2 051 83 90 mm wide x 51 0 mm high Card thickness e Minimum 0 015 0 38mm e Standard 0 030 0 76mm e Maximum 0 063 1 60mm To obtain good quality prints the Card must be Glossy white Free from dirt and grease Free from surface contamination Free from pits and bumps in the surface Free from burrs at the edge of the Card A CR80 1016 pixels i Completely flat CR79 990 pixels CR80 53 98mm 2 125 CE CR80 642 pixels CR79 51mm 2 051 CR79 601 pixels ISO Standard Cards Sizes Printable area of the Card Printable area of the Card Both the Pronto and Pronto Duo Printer offer high quality edge to edge Full Bleed printing Die cut PVC Cards typically have an edge roll off bevel which can result in a fine white line around the edge of full bleed printed Cards When setting up your Card design using your graphics software on your PC you should use a maximum page size of 1016 pixels 3 45 87 5mm x 642 pixels 2 13 54mm Magicard Pronto User Manual 245 A Ultra Electronics Ltd MAS CAR D Using Magnetic Stripe cards ry If you have a Pronto Mag Printer fitted with the optional magnetic enco
13. ding direct special incidental or consequential damages resulting from the use or inability to use the Ultra product whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the possibility of such damage or loss This Warranty is governed under English Law Any dispute arising out of or relating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act This Warranty gives you specific legal rights and you may also have other legal rights which vary from country to country so the above limitations and exclusions may not apply to all Customers Magicard Pronto User Manual o y MAGICARD ELECTRONICS Ultra Electronics Ltd CONTACT US SALES AND SERVICE CENTER FOR NORTH AND SOUTH AMERICA Ultra Electronics Card Systems 6711 176th Avenue NE Redmond WA 98052 USA Tel 425 556 9708 Fax 425 556 3962 Email Support USsupport UltraMagicard com Sales USsales UltraMagicard com Web http www magicard com SALES AND SERVICE CENTER FOR THE UK EUROPE AND REST OF WORLD Ultra Electronics Card Systems Waverley House Hampshire Road Granby Estate Weymouth Dorset DT4 9XD UK Tel 44 0 1305 784738 Fax 44 0 1305 777904 Email Support TechnicalSupport Magicard com Sales UKsales UltraMagicard com Web http www magicard com SALES AND SERVICE CENTER FOR CHINA Ultra Electroni
14. ding module you can simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe Card Magstri pe The Pronto Mag Printer can encode both HI CO and LO CO Magnetic stripe Cards When feeding Magnetic Stripe Cards make sure the stripe is on the left and underneath when viewing from the front of the Printer Refer to your PC Badge printing Application for instructions on how to print and encode a Magnetic Stripe Card From the Start Menu on your PC go to the lt Printer Settings gt Select Pronto printer and right click From the drop down menu select lt Printing Preferences gt and then lt Card Front gt Select HoloPatch Ma Only the HoloKote watermark image will be printed onto the Hol oPatch pe a HoloPatch cards should be fed in with the gold patch on top and on the Left hand side viewed from the front of the printer Using Self Adhesive Cards We recommend only using self adhesive cards supplied by Ultra Electronics via your Magicard Dealer There are many different types of self adhesive cards Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the Printer These problems range from poor image quality dye film being cut and cards getting jammed in the roller mechanism Magicard Pronto User Manual 16 Ultra ELECTRONICS Pronto MAGICARD PRINTER DRIVER SOFTWARE THE ULTRADRIVER Note As
15. e a Cleaning Card to remove dirt from the print path This should be used after every time you replace your Dye Film every 250 to 300 prints If you print only a few Cards a day we recommend that you clean the Printer more often 2 Clean your PVC Cards using the Cleaning Roller There is a disposable Cleaning Roller fitted inside the printer to remove dust amp debris from the surfaces of the PVC Cards This will prolong the life of the Print Head and will help maintain image quality It should be replaced every time you replace your Dye Film A replacement Cleaning Roller is supplied free with every new roll of Dye Film d 3 Clean the Print Head using the Cleaning Pen There is also a Cleaning Pen which is used to clean the Print Head We recommend you use this if any lines are seen on printed Cards Magicard Pronto User Manual gt J a Pronto Ultra Electronics Ltd MAGI CARD Cleaning supplies Two Cleaning Cards and a Cleaning Roller sleeve amp bar are bundled with each new Pronto Printer You can also purchase additional Cleaning Kits which include Cleaning Cards Rollers and Pens e Cleaning Kit 5 cards 1 pen Part number CK1 e Cleaning Roller Kit 5 sleeves 1 roller bar Part number 3633 0054 Cleaning the Printer Rollers with the Cleaning Card To prevent the PVC Cards slipping on the rollers during printing we recommend that you clean your Printer using a Cleaning Card each time you replace the
16. ect and try again Code 03 00 to 03 01 Card Jam please clear printer mechanism Code 06 00 to 06 27 No film detected please load a new roll of film to continue Code 07 00 Out of dye film please load a new roll of film to continue Code 08 00 to 08 12 Unsupported film please load different film to continue Code 09 00 Ultra Electronics Ltd MAGICARD Close the lid to continue Do not open the lid while the printer is printing or if there is a print job being sent to the printer The lid is open either during a print job or when there is a print job pending Ensure the card is being fed into slot in the front when the multi coloured button flashes YELLOW Ensure card is inserted far enough into the slot for printer s rollers to grab it Do not pre stage a card in the printer before printing The printer has not detected a card inserted in the front slot Open the lid and remove the card if possible If not close the lid and see if the card will eject Once removed make sure your cards are within the printers recommended specification Clean the printer rollers The card has failed to move into the correct position in the printer Make sure you are using genuine Magicard film Install a new roll of film The printer detects an invalid RFID film tag Make sure you are using genuine Magicard film Check there is dye film installed if not install
17. er Magicard Pronto in the Windows Printers amp Faxes window Check Port selection in Driver properties Update with latest Printer Driver Enable the Print Spooler Clear the Spooler and reset the Printer Delete the damaged print if necessary and reset the Printer Un install the Printer Driver and then re install Magicard Pronto User Manual 30 usi Pronto MAGICARD Ultra Electronics Ltd Coverage Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturer s specifications and be free from defects in materials or workmanship for a period of 2 years in E U and USA 1 year elsewhere from the date of original purchase by the user but there are additional conditions on the Print Head Warranty see paragraph 2 Limited Printhead Warranty Ultra warrants that under normal use and service thermal Print Heads will be free from defects in material and workmanship for a period of 2 years in E U and USA 1 year elsewhere from the date of original purchase or for a quantity of 10 000 printed cards whichever comes first provided that Ultra approved Card media is utilised If a Warranty claim is submitted for a defective Print Head Ultra will have the right to inspect the Print Head and samples of the printed and blank ID cards used with it for the purpose of verifying that the claimed defect has not been caused by non Ultra appro
18. er than an Ultra Authorised Service Provider 5 Shipping Insurance and shipping costs incurred in sending the MAGICARD Printer for Warranty service are the responsibility of the customer Whenever possible Ultra Service Centers will use the same class of shipping service selected and paid for by the customer to return the Printer Return shipping costs from Ultra to the customer will be at Ultra s expense After obtaining the Return Authorisation Number as described above the printer should be securely packed in it s original packaging with proof of date of purchase and a note describing the problem and quoting the Return Authorisation Number The Printer must be sent to the service center address supplied with the Return Authorisation Number by the main Service Center This address may be different to the address listed below but will generally be closer to you Please also mark the Return Authorisation Number on the outside of the shipping carton All Customs duties and taxes if applicable are the responsibility of the customer Applicability The Warranty and remedy provided above are exclusive and in lieu of all other warrants either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose Any statements or representations made by any other person or firm are void Neither Ultra Electronics Ltd nor its affiliates Shall be liable for any loss inconvenience or damage inclu
19. esive CAS usina ai 16 Printer driver software the UltraDriver oooooonccccnnnccoconnccccoccncocoononocnnancononnnronnnnnnonennnnronnnnnrernanarennnanars 17 meang AA A 17 The Printer Driver settings ii 19 Uninstalling the UltraDTriver ceccccseeeeceeeeeceeeeeseeeseeeeeseeeesaeeeesseeeeseaeeeseueessaueesseeeeseneesaseeeseas 20 Carmo Tor Your OMG GN sanaaa tiernas 21 Cieanino SUpolies alii 22 Cleaning the Printer Rollers with the Cleaning Card 22 Replacing the Cleaning Roller escarola ee ia aderire 23 Cleaning the printhead using the Cleaning Pen 24 Available consumables siriani nora 25 TOUDIES NOOO iii aan 26 Warranty CATON ati RITI TERRE ET masias 31 COn A A o a A A 32 Contactus SODOM rnia cross 33 Bacon MAGICARD The information contained in this document is subject to change without notice Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied stored in a data retrieval system or used for any purpose other than that for which it was supplied without the express written authority of Ultra Electronics Limited All rights are reserved MAGICARD
20. gt 2 In the Control Panel e if in Category View select Uninstall a program e if in Classic View select Programs and Features T 3 Select the Magicard Pronto entry and click on Uninstall Change T 4 Now just follow the prompts from the Printer Uninstall application Magicard Pronto User Manual 20 Ultra Electronics Ltd MAGICARD CLEANING IS IMPORTANT e Printer care is an important factor of your Printer s operation and longevity down time y e Maintaining a regular cleaning routine will give you optimum print quality and prevent e Magicard recommend that you clean the Rollers and Print Head each time you fit a new roll of Dye Film and replace the Cleaning Roller CLEANI NG IS EASY AND I NEXPENSI VE If you have not already done so order a Cleaning Kit see the Cleaning Supplies box on the next page A clean Printer produces better quality Cards as dust and dirt are not present when the Card is being printed A clean Printer is much less likely to require Factory maintenance and the Print Head in your Printer will last for many years of normal use Remember large particles of dirt can damage the Print Head A clean Printer also produces better quality magnetic encoding THE MAGI CARD CLEANI NG SYSTEM There are three main parts to your Printer s cleaning system 1 Clean the rollers using the Cleaning Cards You us
21. low data download from Computer to Printer No data download between PC and Printer but Printer can print Internal Test Cards Prints stuck in Print Spooler Print Spooler will not automatically enable after each print Ultra Electronics Ltd MAGICARD 1 Ribbonsticking to Card Image printing over the ends of the Card A used roll of Dye Film has been fitted Take Up Spool wound too loosely Card has been used and has overcoat layer on it Failure to re set Driver settings A used roll of Dye Film has been fitted Probable Cause Computer polling Access Control System in background Corrupted Driver or Spooler Incorrect Printer Driver selected in the Windows Printers amp Faxes window Incorrect Port selected Driver corrupted Print Spooler paused Printer communication blocked Damaged file is at front of print queue Corrupted Printer Driver file Ensure Cards are not already used Then lower Print Head power settings Adjust either the image Start if cutting at beginning of film panel or the image End if cutting at rear of Film panel Fit a new roll of Dye Film Remove loose Dye Film Use only brand new Cards not ones which failed to print fully Set correct the Driver settings for colour format Replace Dye Film with a new roll Solution Operate from a dedicated PC Update to latest Driver version Select the correct printer driv
22. on FLASHES RED lt gt YELLOW remove the card from the front card slot Cancelling a print job Any print job can be cancelled This can be done while the printer is downloading the image or printing it When the button is yellow just press once and release Magicard Pronto User Manual Siga Ultra Electronics Ltd Pronto MAGICARD MA300YMCKO Dye Film is generally the appropriate choice for colour printing with the Pronto MA1000K amp MA600KO Dye Film where running costs are critical monochrome printing is a fraction of the cost of colour printing The Table below is a guide to selecting the best Dye Film to use for any intended application sue E Colour 1 side only 300 printing on 1 side only YMCKO MA300YMCKO Monochrome Black Red Blue MA1000K n Green 1000 printing on 1 side only Gold Silver White Scratch Po pronto Black Overcoat 600 printing on 1 side only MA600KO n colour Magicard Pronto User Manual 14 MAGICARD ELECTRONICS Ultra Electronics Ltd Card material Not all white plastic Cards are the same For best image quality always use high quality PVC Cards Pure PVC card stock or laminated PVC polyester Cards are available The latter are more durable and better suited to heavy use and heat lamination when required For access control and Smart Card applications your Dealer should provide the appropriate type for direct to Car
23. ots e Close the Printer Connect the Power Supply Select the correct adapter for your region and connect to Power Supply unit Plug in and connect to Printer which will automatically switch on IMPORTANT Do not connect the USB until the CD ROM has been installed Magicard Pronto User Manual a7 Pronto Ultra Electronics Ltd MAG CARD Load the Driver CD in to your PC 1 Load the Driver CD ROM into the PC Note If the CD does not run automatically click the start button then click on run Type D autorun where D is the Drive letter for your CD Drive then press the Return key 2 Now follow the on screen instructions to install the Printer Driver 3 When the installation is complete connect your Pronto Printer to the PC via the USB cable see above Your Pronto is now ready to print Magicard Pronto User Manual 8 MAGICARD Ultra Electronics Ltd Printer Parts Lid Latch Thermal Print Head Power Button multi coloured Hand feed Cleaning Card entry slot USB Port DC Power input Magicard Pronto User Manual 9 MAGICARD Ultra Electronics Ltd Multi coloured Button functions The Pronto is fitted with a multi coloured Button to indicate the various functions of the Printer These functions are indicated below OFF Button not illuminated the Printer is powered off GREEN Indicates a Ready condition
24. settings for Print in the driver to 50 Head Power are set to high Make sure the correct Magicard power supply is connected Check the inside of the printer for obstructions Check to make sure the correct Magicard power supply is connected Can t Lift Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 16 00 to 16 08 not detect any movement Magicard Pronto User Manual 27 Pronto Ultra Electronics Ltd MAG CARD Solution Can t Drop Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 17 00 to 17 01 not detect any movement 1 Check the inside of the printer for obstructions 2 Check to make sure the correct Magicard power supply is connected Mag Verify Fail Press Retry or Cancel to The printer does not detect the RFID continue PCB Code 19 00 to 19 01 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon The printer has printed more than 700 cards since the rollers were last cleaned It needs to be cleaned to 1 Clean the print rollers prevent deterioration of print performance Clean Required Please clean rollers to avold deterioration Code 21 00 Wrong PSU Please switch printer OFF and check the power supply Code 23 00 The printer detects a low level of 1 Make sure the correct
25. ssette and refit the Cleaning Cassette into the Printer Magicard Pronto User Manual 23 oi Pronto Ultra Electronics Ltd MAG CARD Cleaning the printhead using the Cleaning Pen We recommend that you clean the Print Head each time you replace the Dye Film e Take the Cleaning Pen from your Pronto Cleaning Kit e Open the Printer and carefully run the Pen several times along the complete length of the Print Head Magicard Pronto User Manual 24 ELECTRONICS Ultra Electronics Ltd MAGICARD Product Code Description Dye Film e MA300YMCKO YMCKO 5 panel Dye Film 300 images MA600KO KO 2 panel Black Resin Dye Film 600 images MA1000K BLACK Monochrome Black Resin 1000 images MA1LOOOK WHITE Monochrome White Resin 1000 images MA1000K BLUE Monochrome Blue Resin 1000 images MA1000K GREEN Monochrome Green Resin 1000 images MA1000K GOLD Monochrome Gold Resin 1000 images MA1000K SILVER Monochrome Silver Resin 1000 images Product Code Description Magicard Cleaning KitS e CKl1 Contains 5 Cleaning Cards and 1 Pen e 3633 0054 Contains 5 Cleaning Rollers and 1 Xi 0 E Roller Bar PS Cards e All standard PVC ISO CR79 CR8O sized Cards e HoloPatch Magstripe cards are available Card thickness 0 51mm to 1 02mm 20mil to 40mil Magicard Pronto User Manual 25 TROUBLESHOOTING Probable Cause Lid Open please close to continue Code 01 00 to 01 15 Hand feed error please sel
26. the Printer is ready to accept a print job YELLOW Indicates the Printer is busy such as file downloads printing etc FLASHING YELLOW Indicates the Printer is waiting for a card to be fed into the Card Feed Slot FLASHING RED lt gt YELLOW Indicates the Printer is waiting for the card to be removed from the Card Feed Slot RED Indicates an error condition Read the displayed error message from the PC screen e g out of Dye Film Magicard Pronto User Manual 10 Pronto Ultra Electronics Ltd MAS CARD Powering ON Printer begins initialising after initialising Printer goes to Ready Powering OFF Press and hold approx 2 seconds Until the colour changes then let go Magicard Pronto User Manual is Ultra Electronics Ltd MAGICARD Printing the internal test pattern Press the Power Button twice in quick succession within 0 5 seconds the button s colour will change to yellow busy after a few seconds the button will FLASH YELLOW to request a card to be fed into the front card slot Feeding cards When the button FLASHES YELLOW Insert a card into the front card slot N Note See page 16 for correct orientation of magnetic stripe cards and HoloPatch cards Magicard Pronto User Manual 12 Pronto Ultra Electronics Ltd MAS CARD Removing printed cards When the butt
27. ve the Dye Film amp Card Hoppers and pack the Printer in it s original packaging FCC DECLARATION This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NOTE changes or modifications to this equipment without the express written authority of Ultra Electronics Limited could void the user s authority to operate the equipment MAGICARD ELECTRONICS Ultra Electronics Ltd Welcome to Magicard Thank you for choosing the Magicard Pronto printer as your secure ID card Printer Before setting up your Pronto Printer using the Ultra Driver CD ROM please follow the simple steps in this guide on installing your Printer This guide helps you make your printing experience more enjoyable and secure Unpacking Please ensure you have all the items listed before you start installation 1 Pronto Printer 2 USB Cable 2m do not connect 3 Multinational
28. ved media or by foreign particles or substances which have caused chemical or physical damage Ultra s decision in any such claims shall be final Warranty Claims If the MAGICARD printer proves defective during this period please contact the Ultra Service Center at the address and telephone fax number given below The Ultra Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem and if a return is appropriate they will give you a Return Authorisation Number MRAN and consignment instructions to the appropriate repair center Ultra will at it s option repair or replace the defective parts at no charge to the customer Warranty Limitations The Warranty does not apply to MAGICARD Printers that have been e Damaged through physical or electrical mishandling e Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmosphere temperature humidity shock or vibration Improperly installed or interfaced to other products which may exhibit software problems or expose the MAGICARD to improper voltages or control signals Fitted with Dye Film rolls from any source other than Ultra Electronics or have been used to print on anything other than Card surfaces which are approved by Ultra and which will generally be made of PVC be completely flat and be free of harmful particles or substances Serviced or interfered with by anyone oth
29. y for advice on clearing the Platen Incorrect Driver setting 1 Ensure the Driver is not set to White Border 2 Ensure page size 86 9mm x 54mm with margins at zero in Badging Application Incorrect image Start or End Adjust settings in Driver position settings Image page size incorrect White line along length of all Cards 1 Print Head has damaged heating 1 Contact Magicard Technical Support always in the same place elements for advice on Print Head cleaning or replacement Magnetic Encoding results are inconsistent Cards do not encode Card slipping when moving over the Clean all Rollers See page 22 of this Magnetic Head document Incorrect Cards fitted HI CO LO CO Ensure the correct type of Magnetic Cards are being used Card incorrectly oriented when fed into Position card with the stripe underneath Printer and to the left when inserting into Printer Driver selections are incorrect for Check the Printer Driver settings are encoding correct Incorrect or defective Cards Ensure the correct type of Magnetic Cards are being used Magicard Pronto User Manual 29 Problem Dye Film is being cut during the print operation Image is printed outside the colour panels Puts a coloured band across one end of Card Areas of Dye Film peeling off card Dark mosaic like image Cards printed incorrectly after switching between YMCK and black Film S
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