TM602 User`s Manual - Cox Communications
Contents
1. Betosth to a wep computer e VNU VEN LITH is Conia wed but is not condectet Configure d aeei Click the lock to prevent furtter changes Assist me Touchstone WBM760 Wideband Cable Modem User s Guide 42 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop down menu and Built in Eth ernet from the Show menu eo0 Network a Showaill Q Location Automatic Show Built in Ethernet GORR PPPoE AppleTalk Proxies Ethernet Configure Pv4 Using DHCP E IP Address Renew DHCP Lease Subnet Mask DHCP Client 1D i f required Router DNS Servers tOptional Search Domains Optional IPv6 Address Configure IPv6 eI wal ees Click the lock to prevent further changes L Assist me Apply Now Choose the TCP IP tab if necessary Choose Using DHCP from the Configure IPv4 menu If necessary click the Renew DHCP Lease button N OO Ww A Close the System Properties application Touchstone WBM760 Wideband Cable Modem User s Guide 43 ARRIS Getting USB Ethernet Started Installation Drivers Configuration LUFF Te Troubleshooting Glossary Using the Wideband Cable Modem This chapter describes the controls and features available on the Touchstone Wide band Cable Modem and covers basic troubleshooting procedures e Setting up Your Com2. File Edit View Go Favorites Help Ea Sa Fa a X EE Back Forverd Up Cut Copy Paste Undo Delete Properties Views Addes Comoe OSS o ashy g Accessibility AddNew Add Remove Date Time Display Options Hardware Programs A agy Find Fast Fonts Game HSP56 Intel Network Controllers MicroModem Graphics Configures network hardware and software d amp pecs i Internet Java Plug in Keyboard Mail and Fax Modems Options Microsoft Home Technical Support d 425 RK Mouse Multimedia N ODBC Data Passwords Sources 32bit as amp Power Printers Regional Sounds Symantec Management Settings LiveUpdate System Telephony Users hi object s selected Configures network hardware anc JE My Computer 3 Click the Configuration tab in the Network window to display the list of Network Adapters Touchstone WBM760 Wideband Cable Modem User s Guide 31 ARRIS Troubleshooting Glossary Getting USB Ethernet Started Installation Drivers Configuration 4 Highlight TCP IP by clicking on it one time then click on Properties Network 2 x Configuration Identification Access Control The following network components are installed E Client for Microsoft Networks Dial Up Adapter i Realtek RTL8139 4 B C 81 30 PCI Fast Ethernet NIC Y TCP IP gt Realtek RTL8139 C78130 PCI Fast Ethernet US File and printer sharing for Microsoft Networks Add Remove Prop
3. Remove Properties Primary Network Logon Client for Microsoft Networks z File and Print Sharing Description TCP IP is the protocol you use to connect to the Intemet and wide area networks 5 Click the IP Address tab then click OK TCP IP Properties EIE Bindings Advanced NeBios DNS Configuration Gateway WINS Configuration IP Address An IP address can be automatically assigned to this computer IF your network does not automatically assign IP addresses ask your network administrator for an address and then type it in the space below Specify an IP address F Address Subnet Mask IV Detect connection to network media 6 Click OK to accept the new settings and OK again to close the Configura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WBM760 Wideband Cable Modem User s Guide 36 Getting Started ARRIS Installation Drivers Configuration LUFF Te f Troubleshooting Glossary TCP IP Configuration for Windows XP Follow these steps to configure the TCP IP settings on a Windows XP operating sys tem Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start gt Settings gt Control Panel and double click on the Network Connections icon in the Control Panel 2 Click the Conf
4. ARRIS Touchstone WBM760 Wideband Cable Modem User s Guide Get ready to experience the Internet s express lane Whether you re checking out streaming media downloading new software or checking your email the Touch stone WBM760 Wideband Cable Modem brings it all to you faster and more reli ably The high speed always on connection won t keep you waiting The Touchstone Wideband Cable Modem provides an Ethernet connection for use with either a single computer or home office Local Area Network LAN Some Wide band Cable Modems also provide a USB 2 0 connection You can connect two sep arate computers at the same time using both of these connections Installation is simple and your cable company will provide assistance to you for any special requirements The links below provide more detailed instructions Safety Requirements Getting Started Installing and Connecting Your Wideband Cable Modem Installing USB Drivers on Your PC Configuring Your Ethernet Connection Using the Wideband Cable Modem Troubleshooting Glossary Export Regulations This product may not be exported outside the U S and Canada without U S Department of Commerce Bureau of Export Administration authorization Any export or re export by the purchaser directly or indirectly in contravention of U S Export Administration Regulation is prohibited Copyright 2009 ARRIS All rights reserved The information in this document
5. The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replace the cable If you have one or more splitters between the Wideband Cable Modem and CATV outlet remove the splitters and connect the Wideband Cable Modem directly to the outlet Proceed to the Ethernet or USB solutions next page if necessary Touchstone WBM760 Wideband Cable Modem User s Guide 47 Getting Started Installation USB Drivers ARRIS Configuration Usage Troubleshooting Glossary I m not getting on the Internet Ethernet If you are using a hub is the hub turned on If you have connected the PC or Wideband Cable Modem to the crossover port on a hub toggle the cross over switch Are you using the right type of Ethernet cable Use the supplied cable for direct connection to a computer use a cross over cable for connection to a hub or home router Press the Reset button on the back of the Wideband Cable Modem I m not getting on the Internet USB Did you load the USB drivers If you are using a powered USB hub is the hub turned on Check the USB cable connections Disconnect and reconnect the USB cable Restart the computer Press the Reset button on the back of the Wideband Cable Modem I can get on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trou ble servicing all the reque
6. between the screw head and the wall If not using anchors just drive the screws 4 Orient the Wideband Cable Modem with the indicator lights facing up or right as desired Slip both mounting slots in the back of the Wideband Cable Modem over the screws then slide the case down until the narrow end of the keyhole slot contacts the screw shaft 5 Proceed to Connecting the Wideband Cable Modem Desktop mounting instructions 1 Position the Wideband Cable Modem so that e air flows freely around it e the back faces the nearest wall e jt will not fall to the floor if bumped or moved 2 Proceed to Connecting the Wideband Cable Modem Touchstone WBM760 Wideband Cable Modem User s Guide 15 ARRIS Getting USB Ethernet Started Installation Drivers Configuration WEET Troubleshooting Glossary Connecting the Wideband Cable Modem 1 Connect one end of the coax cable to the cable outlet or splitter and the ra a other end to the Wideband Cable Modem s Cable connector C Tighten the connections by hand then tighten an additional 1 8 turn with a wrench O o A El Co Note For best performance use high quality RG 6 type coax cable and minimize or eliminate splitters between the cable jack and the Wideband Cable Modem 2 Insert the plug from the power cord into the Power connector D and insert the power cord into a convenient AC outlet The Pow
7. Network LAN Use the Ethernet connection if your computer has built in Ethernet hardware does not use Windows or you want to share the Wideband Cable Modem connection with several computers Note To connect two or more computers to the Ethernet port you will need a hub or broadband router available at computer retailers The Wideband Cable Modem package comes with a 6 foot 1 9m Ethernet cable the connectors look like wide telephone connectors you can purchase a longer cable if necessary at a computer retailer If you are connecting the Wideband Cable Modem directly to a computer or to an Ethernet hub or broadband router with a cross over switch ask for Category 5 CAT5 straight through cable If you are con necting the Wideband Cable Modem to an Ethernet hub or broadband router with out a crossover switch ask for a Category 5 crossover cable USB USB Universal Serial Bus is meant for connecting a variety of accessories such as keyboards mice printers and communications devices including Wideband Cable Modems to a single computer Use the USB connection if you have only one com puter and the computer is using a Windows operating system Windows 2000 or later and has no built in Ethernet hardware Wideband Cable Modems with USB ports include a 5 foot 1 6m USB cable Both If you have two or more computers you can connect one computer to the Wide band Cable Modem s USB port and one or more other computers to t
8. USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Installing USB Drivers on Your PC When you plug the Wideband Cable Modem into the PC s USB port Windows auto matically detects the hardware and begins installing the USB drivers This procedure does not explain how to provision the Wideband Cable Modem or otherwise initiate actual service The latest USB drivers and documentation are available on line at http www arrisi com support usb index asp Note Not all Wideband Cable Modems are equipped with a USB port Requirements Make sure you have the following before attempting to install the USB drivers e PC with CD ROM drive at least one free USB port one of Windows 2000 Windows XP or Windows Vista Windows 95 Windows 98 and Windows NT are not supported ARRIS USB Driver CD e USB A B Cable of appropriate length a cable is included in your Wideband Cable Modem package e for installations not using DHCP IP address subnet gateway and DNS in formation Installation Instructions Select the link for your operating system to see the installation instructions e Installing USB Drivers on Windows 2000 e Installing USB Drivers on Windows XP e Installing USB Drivers on Windows Vista Touchstone WBM760 Wideband Cable Modem User s Guide 17 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Troubleshooting Glossary
9. as if you power cycled the unit Use a pointed non metallic object to press this button Ethernet connector yellow for use with a computer or home network LAN connection USB connector if equipped blue for use with a computer USB connec tion Cable connector for the coax cable Power connector for the power cord Touchstone WBM760 Wideband Cable Modem User s Guide 13 Indicator Lights Getting Started Installation Indicator Lights USB Drivers ARRIS Configuration Troubleshooting Glossary Mounting the Wideband Cable Modem You can either mount the Wideband Cable Modem on a wall or place it on a desk top For wall mount applications you can mount the Wideband Cable Modem with the indicators facing upward vertical or to the side horizontal Tools and Materials For wall mounted installations make sure you have the following tools and mate rials before proceeding screwdriver flat blade or Phillips depending on what kind of screws you use wall mount template included transparent tape for temporarily securing the mounting template to the wall for mounting on drywall Two 1 4 6mm drywall anchors and a drill with 1 4 6mm bit not included for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping screws the head diameter should be approximately 6mm 0 25inche
10. disc that came with your ARRIS RNDIS Adapter W you have the disc that came with your device insert t now Windows will autornatically search the disc for driver software Na I don t have the disc Show me other options Windows couldn t find driver software for your device Check for a solution Windows will check to see there are steps you can take to get your device working Browse my computer for driver software advanced Locate and install driver software manually Touchstone WBM760 Wideband Cable Modem User s Guide 25 Getting Started ARRIS Installation Drivers Configuration Troubleshooting Glossary 8 Browse to the directory that you set up in step 2 Select Next Browse for driver software on your computer Search for driver software in this location C Users sburgess Desktop aris_usb_driver Y fnctude subfolders 9 Once Vista finds the driver software in the directory specified in step 8 in stallation is in progress as shown below Installing driver software Touchstone WBM760 Wideband Cable Modem User s Guide 26 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Troubleshooting Glossary 10 The Found New Hardware wizard should display the following screen when the USB driver has been successfully installed Select Close The software for this device has been successfully installed Windows has finished installing the driver software
11. networking To use the Wideband Cable Modem you need DOCSIS 3 0 high speed Internet serv ice from your cable company Recommended Hardware The following hardware configuration is the minimum recommended Computers not meeting this configuration can still work with the WBM760 but may not be able to make maximum use of WBM760 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Ethernet connection Windows 98 Windows 98 SE Second Edition Windows ME Windows 2000 Windows XP or Windows Vista USB connection if equipped Windows 2000 Windows XP or Windows Vista Note For best results Windows XP should be configured with a TCP receive window size of 256KB the XP default is 64 KB The TCP Optimizer pro gram available from speedguide net can be used to make this change MacOS Ethernet connection only MacOS X Linux other Unix Ethernet connection only Hardware drivers TCP IP and DHCP must be enabled in the kernel Touchstone WBM760 Wideband Cable Modem User s Guide 8 ARRIS Started Installation Drivers Configuration Usage Troubleshooting Glossary Getting USB Ethernet Ethernet or USB There are two ways to connect your computer or other equipment to the Wide band Cable Modem The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more devices into a Local Area
12. the computer select Start gt Settings gt Control Panel 2 Double click on the Network icon in the Control Panel File Edt View Favorites Tools Help Ea Back E Q Seach 4 Folders g Gx A Eel Address 32 Control Panel x G0 Accessibility AddNew Add Remove Automatic Dial Up Control Panel Options Hardware Programs Updates Networking Network my oy p Display Folder Options Internet Options Configures network hardware and software Windows Update Technical Support c gt Mail a Network Java Plug in Keyboard J A ODBC Data Passwords Power Options Scanners and Sources 32bit Settings Cameras EISES Scheduled Sounds and Symantec Taskbarand Telephony Tasks Multimedia LiveUpdate Start Menu E Configures network hardware and software E My Computer 3 Click the Configuration tab in the Network window to display the list of Network Adapters Touchstone WBM760 Wideband Cable Modem User s Guide 35 ARRIS Troubleshooting Glossary Getting USB Ethernet Started Installation Drivers Configuration 4 Highlight TCP IP by clicking on it one time then click on Properties Configuration Identification Access Control The following network components are installed i ARAIS TOUCHSTONE DEVICE Dial Up Adapter T TCPAP gt 3Com 3C918 Integrated Fast Ethernet Controlle TCP IP gt ARRIS TOUCHSTONE DEVICE X7 TCPAIP gt Dial Up Adapter
13. 6 Select Search for a suitable driver for my device unless you want to use the second option to choose a specific driver then click the Next button The wizard displays a list of search options Found New Hardware Wizard Locate Driver Files Where do you want Windows to search for driver files Touchstone WBM760 Wideband Cable Modem User s Guide 19 ARRIS Started Installation Drivers Configuration Troubleshooting Glossary Getting USB Ethernet 7 Make sure the CD ROM option is selected checked then click the Next button The wizard searches the specified locations then displays the location and name of the appropriate driver Found New Hardware Wizard Driver Files Search Results ra The wizard has finished searching for driver files for your hardware device S Note If the wizard can not find the CD drive and the CD is inserted prop erly follow these steps a On the Windows desktop open My Computer and note the letter of the Compact Disc or CD ROM drive on most systems the CD drive is at D or E b Return to the Found New Hardware Wizard and click the Back button The wizard displays the previous screen shown in step 6 c Select Specify a Location then choose the drive letter that corresponds to the CD drive from the menu d Click the Next button You should now see the screen shown above If not contact your cable company for help Touchstone WBM760 Wideband Cable
14. Installing USB Drivers on Windows 2000 Follow these steps to install USB drivers on Windows 2000 1 Make sure the Wideband Cable Modem is on the Power light should be on If not connect the AC adapter as described in Connecting the Wideband Cable Modem 2 Insert the CD that came with the Wideband Cable Modem package into the CD ROM drive 3 Plug the appropriate end of the USB cable into the Wideband Cable Modem and the other end into the computer s USB port The following window appears indicating that the PC has detected a new USB device Found New Hardware eS 4 Wait for the system to start the installation wizard and display the following window there may be a short delay Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Next Touchstone WBM760 Wideband Cable Modem User s Guide 18 Getting Started ARRIS Installation Drivers Configuration Troubleshooting Glossary 5 Click the Next button The wizard prompts you for the location of the drivers Found New Hardware Wizard Install Hardware Device Drivers eS device driver is a software program that enables a hardware device to work with S an operating system Note The dialog indicates that the wizard is looking for the ARRIS RNDIS Remote Network Device Interface Specification driver for the Wideband Cable Modem
15. Modem User s Guide 20 ARRIS Started Installation Drivers Configuration Troubleshooting Glossary Getting USB Ethernet 8 Click the Next button The wizard installs the drivers then displays a window indicating that the installation is complete Found New Hardware Wizard Completing the Found New Hardware Wizard e ARRIS TOUCHSTONE DEVICE Windows has finished installing the software for this device To close this wizard click Finish 9 Click the Finish button Touchstone WBM760 Wideband Cable Modem User s Guide 21 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Troubleshooting Glossary Installing USB Drivers on Windows XP Follow these steps to install USB drivers on Windows XP 1 Make sure the Wideband Cable Modem is on the Power light should be on If not connect the AC adapter as described in Connecting the Wideband Cable Modem 2 Insert the CD that came with the Wideband Cable Modem package into the CD ROM drive 3 Plug the appropriate end of the USB cable into the Wideband Cable Modem and the other end into the computer s USB port The following window appears indicating that the PC has detected a new USB device Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for ARRIS RNDIS Adapter G IF your hardware came with an installation CD S36 or floppy disk insert it now What do you want the wi
16. OCSIS 3 0 data service e Compatibility supports tiered data services if offered by your cable company What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing e Wideband Cable Modem e Power Cord e Quick Installation Guide e USB Cable if the Wideband Cable Modem has a USB port e Ethernet Cable e CD ROM if the Wideband Cable Modem has a USB port e Screws for Wall Mounting the Unit e End User License Agreement Touchstone WBM760 Wideband Cable Modem User s Guide 6 ARRIS Started Installation Drivers Configuration Usage Troubleshooting Glossary Getting USB Ethernet What s on the CD The CD provides the following items e Quick Install Guide e User s Guide e USB Drivers Windows 2000 XP Vista e Remove USB Driver Utility Items You Need If you are installing the Wideband Cable Modem yourself make sure you have the following items on hand before continuing e Wideband Cable Modem package see What s in the Box for a list of items in the package e Coaxial cable coax as shown in the image to the left this is a thin cable with a connector on each end It is the same kind of wire used to connect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both ends There are two types of connectors slip on and screw on the screw on connecto
17. and areas prone to lightning strikes additional surge protection may be required i e PFLIVNT3 from American Power Conversion on the AC RF and Ethernet lines When the Wideband Cable Modem is connected to a local computer through USB or Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s specifications Do not use spray cleaners or aerosols on the Wideband Cable Modem Clean the Wideband Cable Modem only with a dry cloth Radio Frequency Emissions and I mmunity United States Compliance This device complies with part 15 of the FCC Rules Operation is subject to the fol lowing two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Product Safety UL listed per UL60950 Touchstone WBM760 Wideband Cable Modem User s Guide 4 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromag netic Compatibility EMC Directive 89 336 EEC the Amend ing Directive 92 31 EEC the Low Voltage Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this product bears the CE marking in acco
18. connector on one end A and a notched square connector B on the other end Category 5 Cat5 A high quality type of cable used for Fast Ethernet 100BaseT connections When purchasing Ethernet cables always look for Category 5 cable Coaxial cable coax CPE Cross DHCP DNS A thin wire used to connect your television and Wideband Cable Modem to the cable TV system You can buy coax from any electronics retailer and many discount stores Customer Premise Equipment This is the equipment that is plugged in to the Wideband Cable Modem typically a computer hub or router over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a device connecting to the network DHCP allows the cable company to configure your computer s networking software for you Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address Touchstone WBM760 Wideband Cable Modem User s Guide 51 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Downstream In an HFC network the direction from the head end to the subscriber Some
19. d in your computer IP address A number assigned to your computer by your cable company used to iden tify your computer to other systems on the Internet LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely identifies any device connected to a network Your cable company uses your Wideband Cable Modem s MAC address to author ize access to the Internet The MAC address is printed on a label on the bot tom of your Wideband Cable Modem Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your cable company may have a web proxy that keeps copies of popular web pages the proxy can send you those pages instead of fetching them directly from the web site resulting in faster page loading and less network congestion RF Abbreviation for Radio Frequency Some literature refers to coax as RF cable and the connectors as RF connectors Touchstone WBM760 Wideband Cable Modem User s Guide 53 ARRIS Getting USB Ethernet Started Installation Drivers Configu
20. e Internet Use a pointed non metallic object to press this button The drawing to the left shows the location of the Reset button Reset button The Reset button is recessed to prevent accidental resets Touchstone WBM760 Wideband Cable Modem User s Guide 46 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Troubleshooting The Wideband Cable Modem is plugged in but the Power light is off Check all power connections Is the power cord plugged in firmly at both ends If you plugged the power cord into a power strip make sure the strip is switched on Avoid using an outlet controlled by a wall switch if possible Check the outlet by plugging in another device such as a lamp Finally check the fuse or circuit breaker panel I m not getting on the Internet It may take over 30 minutes to establish a connection the first time you power up your Wideband Cable Modem especially when many people are online Always leave your Wideband Cable Modem plugged in and connected to the cable system Check the front panel lights e The Power and Online lights should be on e The Link light should be either on or blinking e The DS and US lights should be on e Ifthe Power light blinks for more than 30 minutes call your cable com pany for assistance Check your cable connections Connectors should be finger tight
21. e driver 1 Download the zipped Vista USB driver from the ARRIS website at the fol lowing link http www arrisi com support usb index asp 2 Unzip the files to a directory that can be referenced later Step 8 during the installation of the USB driver 3 Connect the USB cable between the Touchstone Cable Modem or Wideband Cable Modem and personal computer running Vista 4 When the Found New Hardware screen is presented select the Locate and install driver software recommended option Windows needs to install driver software for your ARRIS RNDIS Adapter Windows will guide you through the process of installing driver software i for your device Ask me again later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install driver software Touchstone WBM760 Wideband Cable Modem User s Guide 24 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Troubleshooting Glossary 5 When you see a window with the heading Windows needs your permission to continue click Continue to proceed 6 Vista tries to locate the new USB driver and displays a Installing device driver software at the bottom right of the screen Vista will not find the driver and displays the following window At the prompt select don t have the disc Show me other options Insert the
22. ed Coa Comet 8 Select Obtain an IP address automatically and Obtain DNS server address automatically unless instructed otherwise by your cable provider 9 Click OK to close the Properties windows Touchstone WBM760 Wideband Cable Modem User s Guide 41 ARRIS Troubleshooting Glossary Getting USB Ethernet Started Installation Drivers Configuration Usage TCP IP Configuration for MacOS X Follow these steps to configure the Ethernet interface for use with Touchstone prod ucts 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock ee System Preferences a gt Show All m Personal OF amp BAB 6 8 Aspewance Dashbcard amp Desitop amp Dore wrernavensl Security Soovigm Expos seen Saver Hardware Wy ny amp iveroorh COS DVDs Dispiays Energy Ketone amp Prima rax Sosno Sever Movie Internet amp Network Mac Networe Quick Tine Shanng System H a a Accounts Date k Teme Sofware Soeh Startep Dusk Universal upaate Access 2 Click the Network icon an Network Show An a Location Automatic H Show Network Status zt Bustin Een enet ia Currentiy active anc has the P address A Built in Ethernet gann You are connected to rhe mernes via Battin o AirPort Arton s connected Wo the necnon outhtore Biuerece 9 COMMQUIED Dut is nor CONNECTED Puetooeh i set UD
23. er light on the front of the Wideband Cable Modem should light up Q O fc fD then start flashing See Troubleshooting if the Power light does not turn on 3 After connecting the coax cable and power proceed as needed e Making Ethernet Connections OR e Making USB Connections if equipped Note Do not connect the same computer to both the Ethernet and USB ports Making Ethernet Connections 4 Connect one end of the yellow Ethernet cable to the yellow port on the back of the Wideband Cable Modem labeled Ethernet B and the other end to the Ethernet port on a computer hub or broadband router Recommended connections are 100Base T or 1000 Base T to achieve best performance Note If you are connecting to a computer use the Ethernet cable included in the Wideband Cable Modem package unless it is too short Longer Ethernet ca bles are available from any computer retailer To avoid reduced data throughput performance do not connect the Wideband Cable Modem to a 10Mbps device Making USB Connections 5 Wideband Cable Modems with USB ports only Connect one end of the blue USB cable to the USB port on the computer and the other end to the USB port on the back of the Wideband Cable Modem C Your computer should detect the Wideband Cable Modem and begin in stalling the drivers See Installing USB Drivers on Your PC for driver instal lation details Touchstone WBM760 Wideband Cable Modem User s Guide 16 ARRIS Getting
24. erties Primary Network Logon Client for Microsoft Networks bal Eile and Print Sharing Description TCP IP is the protocol you use to connect to the Internet and wide area networks 5 Click the IP Address tab click Obtain an I P address automatically then click OK TCP IP Properties 2 x Bindings Advanced Netios DNS Configuration Gateway WINS Configuration IP Address An IP address can be automatically assigned to this computer If your network does not automatically assign IP addresses ask your network administrator for an address and then type it in the space below Specify an IP address PAddtess Subnet Mask 6 Click OK to accept the new settings and OK again to close the Configura tion window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WBM760 Wideband Cable Modem User s Guide 32 ARRIS Troubleshooting Glossary Getting USB Ethernet Configuration WEET Started Installation Drivers TCP IP Configuration for Windows 2000 Follow these steps to configure the TCP IP settings on a Windows 2000 operating system Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start gt Settings gt Network and Dial up Con nections gt Local Area Connection In the Local Area Connections Proper
25. for this device ke ARRIS TOUCHSTONE DEVICE 11 Once the installation is completed successfully Vista displays an icon with the message ARRIS TOUCHSTONE DEVICE Device driver software installed successfully at the bottom right corner of the screen Touchstone WBM760 Wideband Cable Modem User s Guide 27 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers The 64 bit version of Vista uses a Special utility other versions of Windows use a single utility Removing USB Drivers all but 64 bit Vista If you connect the Wideband Cable Modem USB to your computer before inserting the ARRIS driver installation CD Windows may install a composite USB driver that does not properly support the Wideband Cable Modem To correct this problem you must first remove the composite driver using the Remove utility on the ARRIS driver installation CD Follow these steps to use the Remove utility 1 Insert the ARRIS driver installation CD 2 Navigate to the CD drive File Edt View Favorites Tools Help Back gt fy Qsearch FyFolders CHxistory fs E Xx A Ed Address Tm502 Rev 1_0 0 z s ae TM502 Rev 1_0 D AdbeRdr60_enu_full a TM5028 Quick Install pdf A ARRIS EULA pdf a TM5026 Quick Install pdF attmusb l usb8023k sys attmusb s u
26. has set up your account Call your cable company if you re not sure Instructions dl Be sure that your computer is running either Windows 2000 Windows XP or Windows Vista Windows 95 Windows 98 and Windows NT are not sup ported Be sure the Wideband Cable Modem has power The Power light should be on Push the Reset button on the back panel of the Wideband Cable Modem using a pen tip or other sharp non metallic object Disconnect the USB cable from the computer and reconnect it Restart the computer Do the following to uninstall and the reinstall your USB drivers a Disconnect the USB cable to the Wideband Cable Modem b Insert the Wideband Cable Modem CD ROM into your computer Touchstone WBM760 Wideband Cable Modem User s Guide 49 efa fale Started Installation ARRIS UET Ethernet Drivers Configuration LUFF Te 3 Troubleshooting Glossary c Start the Remove utility on your CD ROM Follow the on screen instruc tions carefully d Reconnect the USB cable e Re install the USB driver as shown in Installing USB Drivers on Your PC 7 Replace the USB cable 8 Call your cable company for help Touchstone WBM760 Wideband Cable Modem User s Guide 50 Getting Started Installation USB Drivers ARRIS Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms A B Cable A USB cable that has a narrow rectangular
27. hat it is not open for abuse by other Internet users Some are shipped open by default Crimi nals can take advantage of open proxies to hide their identity when break ing into other computers or sending spam If you have an open proxy your cable company may suspend your account to protect the rest of the net work If you connect your Wideband Cable Modem to a wireless LAN make sure you enable security and encryption on the wireless hub for the same rea sons that you should run only secured proxies Consult the documentation and technical support of the wireless equipment provider for help Touchstone WBM760 Wideband Cable Modem User s Guide 10 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Installing and Connecting Your Wideband Cable Modem Before you start make sure that e You have contacted your cable company and verified that they provide data service using standard DOCSIS 3 0 technology e You have all the Items You Need e Cable and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one e For best performance use high quality RG 6 type coax cable and minimize or eliminate splitters between the cable jack and the Wideband Cable Modem Note To prevent overheating your Wideband Cable Modem do not block the ventilation holes on the unit If you have ordered service y
28. he Ethernet port To connect two or more computers to the Ethernet port you will need a hub or broadband router available at computer retailers USB Cable For more information about connecting two or more computers contact your cable service provider Touchstone WBM760 Wideband Cable Modem User s Guide 9 Getting Started Installation USB Drivers ARRIS Configuration Usage Troubleshooting Glossary What About Security Having a high speed always on connection to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the fol lowing tips to enhance your system s security Keep your operating system updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest security patches In addi tion avoid opening email containing attachments or opening files sent through chat rooms whenever possible Install a virus checker and keep it updated Avoid providing web or file sharing services over your Wideband Cable Modem Besides certain vulnerability problems most cable companies pro hibit running servers on consumer level accounts and may suspend your ac count for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain t
29. iguration tab in the Network window to display the list of Network Adapters Touchstone WBM760 Wideband Cable Modem User s Guide 37 Getting Started ARRIS Installation Drivers Configuration Troubleshooting Glossary 3 Highlight TCP IP by clicking on it one time then click on Properties L Local Area Connection Properties General Authentication Advanced Connect using ag anais TOUCHSTONE DEVICE This connection uses the following items MA IE Client for Microsoft Networks a File and Printer Sharing for Microsoft Networks v QoS Packet Scheduler a Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks C Show icon in notification area when connected Coe Cece 4 Click the IP Address tab click Obtain an I P address automatically then click OK Internet Protocol TCP IP Properties General Altermate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings O Use the following IP address Obtain DNS server address automatically Use the following DNS server addtesses 5 Click OK to accept the new settings and OK again to close the Configura tion window 6 You may have to restart your computer in order for your c
30. is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to ARRIS ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS All other trademarks and registered trademarks are the property of their respective hold ers Protected under one or more of the following U S patents 7 031 453 Other patents pending ARSVD01212 Release 7 Standard 2 0 February 2009 Touchstone WBM760 Wideband Cable Modem User s Guide 2 ARRIS Started Installation Drivers Configuration Usage Troubleshooting Glossary Getting USB Ethernet Safety Requirements ARRIS Wideband Cable Modems comply with the applicable requirements for per formance construction labeling and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit No user serviceable parts inside Refer service to qualified personnel only CAUTION Risk of damage To prevent overheating your Wideband Cable Modem do not block the ventilation holes on the unit Do not locate the equipment within 6 feet 1 9m of a flame or ignition source e g heat registers space heaters fireplaces etc e Do not use p
31. older cable documentation may refer to this as the forward path DOCSIS Data Over Cable System Interface Specification The interoperability stan dards used for data communications equipment on an HFC network EMTA Embedded Multimedia Terminal Adapter An MTA device that is integrated with a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN Euro DOCSIS The European version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Wideband Cable Modem Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Headend The central office in an HFC network The headend houses both video and data equipment In larger cable networks a master headend often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Touchstone WBM760 Wideband Cable Modem User s Guide 52 ARRIS Getting USB Ethernet Started Installation Drivers Configuration LUFF Te f Troubleshooting Glossary Hub A box with several Ethernet or USB connectors Ethernet hubs provide a common point of contact for all connected devices USB hubs allow you to add peripherals without installing a USB car
32. omputer to obtain a new IP address from the network Touchstone WBM760 Wideband Cable Modem User s Guide 38 ARRIS Started Installation Drivers Configuration Troubleshooting Glossary Getting USB Ethernet TCP IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod ucts 1 Open the Vista Control Panel Touchstone WBM760 Wideband Cable Modem User s Guide 39 ARRIS Started Installation Drivers Configuration Usage Troubleshooting Glossary Getting USB Ethernet 3 Click Manage network connections If prompted for a connection choose Local Area Connection 4 Double click the Local Area Connection to open the Status window If Windows requests permission to continue click Continue Click Properties Touchstone WBM760 Wideband Cable Modem User s Guide 40 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary 7 Double click Internet Protocol Version 4 TCP I Pv4 Internat Protocol Version 4 TCP IPy8 Properties Ea General Anesnate Configurason You can pet IP settngs asagred autematcaly it your rernert socors On copablty Oftermae you need to ask your network adar st ator her the appropriate IP settings Dotan an D ach ees mstomaticaly Use the folowing P address d Ohan DNS cerver adb ees automaticaly Ung the fotoning ONS server addresses Advanc
33. ore attempting to configure your Ethernet con nection e Computer with one of Windows 98SE Windows 2000 Windows ME Windows XP or Windows Vista Ethernet interface e Ethernet cable supplied e IP address subnet gateway and DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your ethernet connection on your operating system e TCP IP Configuration for Windows 98SE e TCP IP Configuration for Windows 2000 e TCP IP Configuration for Windows ME e TCP IP Configuration for Windows XP e TCP IP Configuration for Windows Vista e TCP IP Configuration for MacOS X Touchstone WBM760 Wideband Cable Modem User s Guide 30 ARRIS Started Installation Drivers Configuration Troubleshooting Glossary Getting USB Ethernet TCP IP Configuration for Windows 98SE Follow these steps to configure the TCP IP settings on a Windows 98SE operating system Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From the computer select Start gt Settings gt Control Panel 2 Double click on the Network icon in the Control Panel
34. our cable company should configure the Wideband Cable Modem automatically You need only follow the instructions in this section to install and connect the Wideband Cable Modem Touchstone WBM760 Wideband Cable Modem User s Guide 11 Getting Started Installation O06 ARRIS Drivers Configuration Usage Troubleshooting Glossary Front Panel The front of the Wideband Cable Modem provides the following indicators A Power indicates whether AC power is available to the Wideband Cable Modem B DS indicates downstream connectivity The DS light may be yellow or green to indicate a high speed or ultra high speed connection C US indicates upstream connectivity The US light may be yellow or green to indicate a high speed or ultra high speed connection Online indicates internet data transmission status E Link indicates the status of an Ethernet all models or USB if equipped connection between the Wideband Cable Modem and computer The Link light may be yellow or green to indicate a high speed or ultra high speed connection Touchstone WBM760 Wideband Cable Modem User s Guide 12 efa fale Started Installation USB Drivers ARRIS Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Wideband Cable Modem has the following connectors and controls A Reset button resets the Wideband Cable Modem
35. puter to Use the Wideband Cable Modem e Indicator Lights e Using the Reset Button Setting up Your Computer to Use the Wideband Cable Modem Follow the instructions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer To take full advantage of the WBM760 high speed data connection you may need to tune your computer s connection parameters The following programs may be useful e Windows TCP Optimizer available from speedguide net e MacOS X Broadband Tuner available from apple com Touchstone WBM760 Wideband Cable Modem User s Guide 44 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Indicator Lights for the WBM760A B Models The Wideband Cable Modem has five indicator lights to assist in troubleshooting Patterns Normal Operation The following table shows light patterns during normal operation ee Eee e Yellow Yellow aa Connected to Connected to ellow USB 1 x or 10 100 BaseT the Internet the Internet Eth rnet connected high speed high speed Green Green On Internet Green USB 2 0 Available or 1000 BaseT Connected to Connected to AC Power Ethernet connected the Internet the Internet F Off Internet ultra high ultra high ilabl Off c speed speed not available Computer not connected Flash Not Flash Not Flash Computer Interne
36. ration Usage Troubleshooting Glossary RJ 11 A standard 4 pin modular connector commonly used in North America for connecting telephones RJ 45 A standard 6 pin modular connector commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Wideband Cable Modem You can buy a split ter from any electronics retailer and most discount stores Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Wideband Cable Modem into a switched outlet to avoid disruptions TCP IP Transmission Control Protocol Internet Protocol The protocols used to facil itate communications across one or more connected networks TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Upstream The path from a subscriber device to the headend Some older cable docu mentation may refer to this as the return path or reverse path USB Universal Serial Bus An interface used for connecting a variety of acces sories such as keyboards mice printers and communications devices such as cable modems to a single computer Touchstone WBM760 Wideband Cable Modem U
37. rdance with the above applicable Directive s A copy of the Declaration of Conformity may be obtained from ARRIS Interna tional Inc 3871 Lakefield Drive Suite 300 Suwanee GA 30024 As indicated by this symbol disposal of this product is governed by Directive 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environment as such upon disposal of the Wideband Cable Modem the Directive requires that this product must not be disposed as unsorted mu nicipal waste but rather collected separately and disposed of in accordance with local WEEE ordinances This product complies with directive 2002 95 EC of the European Par ARRIS liament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances ROHS in electrical and elec tronic equipment GREEN Touchstone WBM760 Wideband Cable Modem User s Guide 5 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Getting Started About Your New Wideband Cable Modem The Touchstone WBM760 Wideband Cable Modem is DOCSIS or Euro DOCSIS compliant with the following features e Speed much faster than dialup or ISDN service e Convenience supports USB 2 0 if equipped and Ethernet both can be used simultaneously e Flexibility provides high speed DOCSIS 2 0 data service or wideband D
38. roduct near water i e wet basement bathtub sink or near a swimming pool etc to avoid risk of electrocution e Avoid using and or connecting the equipment during an electrical storm to avoid risk of electrocution e Use only power supply and power cord included with the equipment e Equipment should be installed near the power outlet and should be easily accessible e The shield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical in stallation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals sound signals and interac tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation Touchstone WBM760 Wideband Cable Modem User s Guide 3 Getting Started Installation USB Drivers ARRIS Configuration Usage Troubleshooting Glossary If the equipment is to be installed in an area serviced by an IT power line network as is found in many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding situations
39. rs are best for use with your Wideband Cable Modem The coax should be long enough to reach from your Wideband Cable Modem to the nearest cable out let e Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Wideband Cable Modem and TV to the splitter Coax Cable Note A splitter effectively cuts the signal in half and sends each half to its two outputs Using several splitters in a line may deteriorate the quality of your television and or internet connection e Information packet your cable company should furnish you with a packet containing information about your service and how to set it up Read this in formation carefully and contact your cable company if you have any ques tions Touchstone WBM760 Wideband Cable Modem User s Guide 7 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Wideband Cable Modem operates with most computers The fol lowing describes requirements for each operating system see the documentation for your system for details on enabling and configuring
40. s Location Always position the Wideband Cable Modem Note within 1 3m 4 feet of an AC outlet The power cord must reach the outlet without stretching and without adding extension cords with the indicator lights facing up or to the right as shown near a cable outlet to avoid long cable runs where the ventilation holes on the unit will not be blocked For best performance use high quality RG 6 type coax cable and mini mize or eliminate splitters between the cable jack and the Wideband Cable Modem Touchstone WBM760 Wideband Cable Modem User s Guide 14 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Troubleshooting Glossary Instructions Wall mounting instructions Note When mounting the Wideband Cable Modem on drywall try to position the modem so at least one of the screws are fastened to a stud This may prevent the Wideband Cable Modem from pulling out of the wall in the future To prevent overheating do not block the ventilation holes on the sides of the unit 1 Position the mounting template on the surface where you intend to mount aknis a the Wideband Cable Modem and secure in place with transparent tape 2 Drill holes through the template in the specified locations for the mounting screws After drilling holes remove the template from the surface 3 If using drywall anchors set them into the wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm
41. sb8023m sys Microsoft License b usb8023w sys Readme remove remove sys rndismpk sys Select an item to view its description rndismpm sys rndismpw sys TMS02 Users Guide pdf Capacity 23 8 MB EEOAE A De eo Used 23 8 MB Free 0 bytes iki 17 object s fas MB eS My Computer a 3 Start the Remove utility by double clicking it in the window The Remove utility prompts you to click OK to remove the USB driver or Cancel to quit Touchstone WBM760 Wideband Cable Modem User s Guide 28 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary 4 Click the OK button The Remove utility displays the following message sini xi Fie Edt view Favorites Tools Help Ea Back gt fy Qsearch GyFolders CBistory as Os xk A Ea Address tmsozRev 1009 sf Pao s AdbeRdr60_enu_full a ARRIS EULA pdf a TM502G Quick Install pdf a TM502B Quick Install pdf SMattmusb e usb8023k sys TM502 Rev 1_0 G attmusb gt usb8023m sys D 2 Microsoft License gt usbs0z3w sys Readme remove XS remove Application cS remove sys Modified 8 5 2003 2 33 PM e rndismpk sys b rndismpm sys Ste RFE mi O x Attribe This tool hel A USB Cable Modem driver is removed Type Ap Disconnect t Click OK to La 5 Leave the CD in the dri
42. ser s Guide 54 Touchstone WBM760 Wideband Cable Modem User s Guide 2009 ARRIS All rights reserved All information contained in this document is subject to change without notice ARRIS reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant ARRIS Touchstone and the ARRIS logo are trademarks or registered trademarks of ARRIS Group All other trade marks and registered trademarks are the property of their respective holders Protected under one or more of the following U S patents 7 031 453 Other patents pending ARSVD01212 Release 7 Standard 2 0 February 2009 ee ARRI s
43. sts If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the con nection speed If your Wideband Cable Modem is connected to a LAN Local Area Network either directly or through a firewall other communications on the LAN may slow down your connection Some broadband routers or wireless hubs may not support the high speeds possible with the Wideband Cable Modem Con necting the Wideband Cable Modem to 10Base T devices may limit connec tion speeds as well To test your network speed try an online test such as http reviews cnet com Bandwidth_meter 7004 7254 7 0 html Touchstone WBM760 Wideband Cable Modem User s Guide 48 Getting Started Installation USB Drivers ARRIS Configuration LUFF Te f Troubleshooting Glossary have two computers connected to the Wideband Cable Modem but only one can get on the I nternet Check your cable company s terms of service they may allow only one com puter to connect directly to the Wideband Cable Modem Troubleshooting USB Problems Follow these steps if the computer does not auto detect the Wideband Cable Modem using a USB connection Before you start make sure that You have properly installed and configured the Wideband Cable Modem as shown in Installing and Connecting Your Wideband Cable Modem You have installed the USB drivers as shown in Installing USB Drivers on Your PC The cable company
44. t Internet ment ion Firmware Flash Flash normal operation Upgrade Note 1 Your cable company may configure the Wideband Cable Modem to al ways display the DS US and Link indicators in green regardless of the connection speed Note 2 If you have computers connected on both the USB and Ethernet ports the Link indicator is green only if both connections are high speed USB 2 0 and 1000 BaseT Ethernet Touchstone WBM760 Wideband Cable Modem User s Guide 45 ARRIS Started Installation Drivers Configuration Usage Troubleshooting Glossary Getting USB Ethernet Patterns Startup Sequence The following table shows the light patterns during each phase of the startup se quence ower os us Jonne wink Description on Fash of of of Downstream search SS on on Flash or off Downstream found upstream search Downstream and Upstream found Flash retrieving setup information from cable operator Note The DS and US indicators flash yellow during startup and turn green if the Wideband Cable Modem establishes an ultra high speed connection The Link indicator may be yellow or green as determined by the table on the previous page Using the Reset Button Use the Reset button on the back of the Wideband Cable Modem to reset the modem as if you power cycled the unit You may need to reset the Wideband Cable Modem if you are having problems connecting to th
45. ties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet card you may have to select the appropriate Ethernet card in the Connect using area of the Local Area Connection Properties window Local Area Connection 2 Properties General Connect using Xicom Cardbus Ethemet 100 Modem 56 Ethemes inter Er Components checked we ured by the connection amp Chere for Microsoft Networks FBS Detersnirestic Network Enhancer BB Fie ond Printer Sharing tor Microsolt Networks Touchstone WBM760 Wideband Cable Modem User s Guide 33 ARRIS Started Installation Drivers Configuration Usage Troubleshooting Glossary Getting USB Ethernet 3 Click Obtain an IP address automatically and Obtain DNS server ad dress automatically then click OK 4 Click OK to accept the new settings and OK again to close the Configura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone WBM760 Wideband Cable Modem User s Guide 34 Getting Started Installation ARRIS USB Ethernet Drivers Configuration Troubleshooting Glossary TCP IP Configuration for Windows ME Follow these steps to configure the TCP IP settings on a Windows ME operating sys tem Note Dialog boxes shown on your computer may differ slightly from those shown in this procedure 1 From
46. ve reconnect the Wideband Cable Modem and install the USB driver as appropriate for your operating system Removing USB Drivers 64 bit Vista Follow these steps to uninstall the 64 bit USB driver if necessary 1 Ifyou no longer have the USB driver download the zipped Vista USB driver from the ARRIS website at the following link http www arrisi com support usb index asp 2 If necessary unzip the files to a directory that can be accessed for the unin stallation 3 Connect the USB cable between the Touchstone Cable Modem or Wideband Cable Modem and personal computer running Vista 4 Open the directory created in step 2 or during the original driver installa tion if you kept it Locate the file remove exe 6 Right click on the remove exe file and select Run as administrator from the drop down menu Enter the administrator password if prompted 7 Follow the instructions as prompted to remove the driver Touchstone WBM760 Wideband Cable Modem User s Guide 29 ARRIS Getting USB Ethernet Started Installation Drivers Configuration WEET Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection you may have to configure your computer s TCP IP settings The steps that follow will guide you through setting your computer s TCP IP settings to work with the Wideband Cable Modem Requirements Make sure you have the following bef
47. zard to do Install the software automatically Recommended Install from a list or specific location Advanced Touchstone WBM760 Wideband Cable Modem User s Guide 22 Getting Started ARRIS Installation Drivers Configuration Troubleshooting Glossary 4 Click the Next button The wizard begins searching for and installing the drivers then displays a window indicating that the installation is complete Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for ay ARRIS TOUCHSTONE DEVICE The hardware you installed will not work until you restart your computer Click Finish to close the wizard 5 Click the Finish button Touchstone WBM760 Wideband Cable Modem User s Guide 23 ARRIS Getting USB Ethernet Started Installation Drivers Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows Vista Follow these steps to install USB drivers on Windows Vista Installing Touchstone USB Drivers on Vista in 32 bit Mode When running Vista in 32 bit mode simply connect your PC to the Touchstone Wideband Cable Modem or Cable Modem The Vista Hardware Installation Wizard finds the correct 32 bit USB driver and installs it for you Installing Touchstone USB Drivers on Vista in 64 bit Mode When running Vista in 64 bit mode you must install an updated Vista USB 1 1 driver Follow these steps to obtain and install th
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