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LaundryCard™ System User Manual - Confluence

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1. Page 26 Reset X Changer You are using X Changer A to perform the reset Y A qu A Reset X Changer B Check System Messages If a red bar appears at the top of the X Changer screen this indicates that the system is trying to alert of an issue This function will show a general overview of what is causing the red bar It is important to always monitor the system for the presence of a Red Bar if one appears it could mean that the system needs service If a message does not contain clear instructions on what the problem is then contact the store manager for further assistance E NEVER IGNORE A RED LINE Insert card click on the Check System Messages button a etl a Tieni e F dmm Oe A E A ge a NE s JR E d a Mechnician d Refund Page 27 The page will display the reason for the read line if the message is clear then take action and the message and red bar will clear within one minute If the message is unclear it may require additional service attention System Error Messages Bn z7 2010 1 40 08 PM Herd 1 26 2010 08 26 12 52 37 Punnirng in Backup Hada Coma Line Status Line 3tatus D 3urcess Line 3tatus D 3urcess Line 3tatus D 3urcesas Line 3tatus 3urcess Line Status 2 3urcess Waiting on ESapo lee more Chan 2 rrors in last matej MachID d 3 4 5 5 F i iB 19 0 21 22 23 24 Lines MachID 5 26 8 58 30 3 42 43 44 45 46 47 4 Lines MachID 101 102 3 104 105 106 118 1
2. Coupons allow you to mail out coupon codes that will encourage your customer to return Equipment Setup Access the Equipment Setup page by pressing the Equip Type button on the screen Page 53 Hello Setup Manager Machine Info Equipment Setup Overview The Equipment Setup Overview screen allows user to configure setup details of installed equipment including pricing pulse length configurations MLV settings Time of Day Pricing and Free Dry Changes made to settings here will automatically be updated in the store within one minute of saving A list of equipment types installed in this store appears Click on the machine name to access the Equipment Detail and edit the prices and configuration Page 54 Show ALL Equipment Types ii WE nd P eses sm Jem o 0 mm Huebschztlb se o oi zxse 1 mwa ma Hch ob Sid ber s ovr esse c mn wa Huebsch3nlb ssa oooi zxso 1 wa ma Humans wa fas zs E Husbsch4slb StackDryer 039 oo exss o wa ma Husbsch Olb sre omar eso i ma mm Internet Kiosk soss o zes o o w MDBVendg sro amor eso o mwa ma end Price atari Stop Free Dr Cwcle Time Pulse Lervpth Equipment Detail The equipment detail screen allows editing of the various field Page 55 ete tres he ane face ace une une due dure unes EE CE parom CO EN O ON CE EE gchedile z E Eri H M Tl
3. Lirnes 4 Sta bus z amp Successxz Mailing on response Problem BPeaders mors than z errors in last minute L L LE p Attendants Attendants are defined as the people who work within a store and deal with customers and equipment issues during the day LaundryCard provides unique features to Attendants to help them better manage their shift including ways to assist customers manage equipment as well as mange responsibilities Attendant Cards provide the attendants the key to these functions Get a New Attendants Card Attendant cards are issued by a manager the managers are also able to add values to the Attendants card Overview of Attendant Functions e Clock In Page 18 Clock Out Reset Cycle Timer on X Changer Merge Cards View Customer Card Activity Screen Reset Check System Messages Disable a Card Reader Mark It Out of Service Enable a Card Reader Attendant Power Cycle the Bill Acceptor Refund Scheduled Duties Attendant Work Schedule Customer Errors Log Assign From Escrow Verify Credit Card Page 19 Clock In Insert your card into the X Changer You will be prompted with the current date and time select YES to clock in Once you have clocked in you will see the attendant main menu In the upper left corner of the screen the system will always show you your Clock In time for your active shift The upper right corner of your screen will show you the balance on your attendant card ELN R 27 201 D
4. Once filtered this record set of cards can be either downloaded for mailing purposes and or have a coupon program applied Page 63 Select required fields set filter s and press Show Data button Download E This function requires understanding of raw CSV data and should be used by advanced users Wash To Win Wash to Win is a loyalty program that encourages customers to return to the store Customers are rewarded points for every dollar they spend on qualifying machines and when they reach the goal amount they are rewarded with credit towards the start of another machine Wash to Win is also an excellent card retention program as customer who have low balances will be encouraged to not discard their card as the points stored on the card will be lost Page 64 Wash to Win Promotion is NOT Active Change the Promotion End Date to a later date to activate Enable Advertisement Screen PREVIEW E Wash to Win Promotion Start Date 6 25 2009 Wash to Win Premier End Dates TEAM Points Accumulation Percentage Rate E Conversion Points Value 2500 Wash to Win Bonus Percentage Rate 100 Reset All Previously Accumulated Points to 0 Winner Screen Message 1 English You Just Won 25 00 in Wash Credit Spanish Has Ganado 25 00 en Credito Para Lasati Winner Screen Message 2 English Spanish i The percentage rate i shidh cusbomsrs mill sarn ports Fer example if
5. The conversion points value sets how loyal a customer has to be in order to receive the discount It s advised that in order to set these fields correctly that you evaluate how much your customers spend an average in a week and set the goal to reward them for 3 to 4 weeks of loyal patronage Wash to Win Equipment Setup Page 65 Only machines that Allow Points will reward customers in most cases only washer should be configured to issue points CON Fumar 0202010 23811 PM Wash to Win Points Equip Select Equipement on which Wash to Wa Ponts can be earned Huebsch 2 lb Huebsch 30lb Stack Dryer Huebsch 45lb Stack Dever Bathroom Door Internet Ficak Wash to Win Analysis This report will show a summary of how many points have been earned and converted as well as the amount of bonus dollars that have been awarded used and that are still available Page 66 SMART ASH MIT PROSPECT CIPEN 112508 1651 Y ALGOPQUIM ROAD Show Details Cards Rafresh Rapor Results forthe period 6 25 2009 8 1 2010 r Total Wash bo Total Points Points root LE Wash to Win Wash to Win Eamed Converted ae Bonus Used Bonus Available Total 2847 cards with points 778551 200 00 145 50 54 50 Coupon Program The Coupon program is designed to allow users to configure preset coupon codes that when customer enter them on the X Changers they are rewarded with the designated discount or bonus See customer functions guide f
6. alternatively you may choose to right click on the link and Save As the file to a location on your remote computer This report will give you a detail of transactions between a specified date range The report details which X Changer generated the sale as well as a customers laundry card that performed the transaction This report is especially helpful when trying to find a customer by their credit card number Is a list of all of the completed amp uncompleted tasks that the attendants been assigned This report details the specific date time task description Status as well as who completed the task Likewise if a task is not completed it will show the attendant that was on the clock who did not complete the task This report is helpful in determining if the tasks you schedule are getting completed on time This report is only available on systems where the Multi Vend option has been purchased and installed This report shows which cycle options customers are using If you are charging different amounts for different cycles then this report is valuable in determining what percentage of machine starts are using which cycle Page 50 Credit Cardi Dastg Detail a LEC CECE eerie Multi Store If store subscribes to multi store network service from CCI this report will show ES Transfers the transfer activity to and from the location Filter dates can be modified to narrow the transaction results to the desired level Clicking on
7. 11 40 48 AM Hello SmartWash Mt Prospect Open 7 25 08 Attendant Are You Checking In 8 27 2010 11 40 50 AH E Attendant card card will not be able to start machines unless clocked in Clock Out Insert your card and choose CLOCK OUT from the attendant s menu The system asks you to confirm your selection Page 20 Clock In Card Balance 8 27 2010 11 45 35 AM 25 00 Please Select an Option There are 1 errors that require your attention Check Messages techniciar E Refund Reset Cycle Timer on X Changer 4 Attendants To access the Equipment Status screen you must insert Attendants card and choose Technician from the Attendants menu Once a machine has been started by the card reader the an internal timer is started that will prevent any other card from interacting with the card reader during the cycle time There are two ways you can reset the cycle timer on a card reader Reset Cycle Timer on X Changer Insert your card and select the machine Change its status from in use to Machine Okay Then touch DONE to exit the screen Note however that if you want to record a reason why you are re starting the timer first disable the machine with the appropriate code and then return its status to Okay This feature only works with Pulse mode card readers and will not work with Multi Vend style card readers Reset Cycle Timer from the Card Reader This prevents other customers from
8. 30 00 0 00 Bonus spenditure Balanca Bonus z5 00 0 00 0 00 0 00 0 00 0 00 35 74 0 00 25 98 50 00 9 00 on 0 00 0 00 0 00 0 00 Discount Free Dries Discount Discman Free Dries Card Activity The screen will show the most recent card activity at the top of the list Time date machine number transaction amount and account balance are all available through this screen A filter is also available to narrow down transaction results Page 44 SMART WASH MIT PROSPECT CPEN 72608 1631 Y ALGONQUIN Roan Activity for Card 2900000085 7 1 All transactions between 51 01 2001 and Ana 010 11 59 53 P i Transact on Date Transaction Type Machine ID nantes Balance a L 42 2010 3 43 05 PH 101 Attendant Started Machine 15 1 65 356 045 22010 1 29 42 PM 101 Attendant Started Machine 201 0 00 398 60 241 2010 6 51 14 PM 101 Attendant Started Machine 201 0 00 38 60 2411 2010 amp 02 00 PM 101 amp ttendant Started Machine 133 0 349 38 60 2411 2010 4 16 53 PM 101 attendant Started Machine 201 0 00 30 09 411 2010 3 45 42 PM 101 Attendant Started Machine 133 0 39 0 09 3411 2010 3 45 39 PM 101 Attendant Started Machine 133 0 39 33 38 441 2010 3 45 36 PM 101 Attendant Started Machine 133 0 39 323 77 3441 2010 3 17 04 PM 101 Attendant Started Machine 137 20 39 40 16 3441 2010 2 56 27 PM 101 Attendant Started Machine 139 0 39 40 55 341 2010 2 56 24
9. ALL records TOR 8 27 2010 3 16 56 PM a a IN License Key The license key function manages the features that have been enabled on the system this function is primarily used by CCI tech support Page 75 ay R ZR 2010 351 14 FM To finalize change on this screen you must perform a Screen Reset on ALL X Changers in your store Global Settings Back to Menu Load From Keys File 1 E im LL Ele E E Edit Edit EEE km a m cL rr rri L MultiStare B E The License Key file is located on the USB key that was provided with your system V7 Terminology LaundryCards The plastic charge cards used in this Laundromat in place of coins Customers can start equipment and buy products in this store with these cards Technician Cards Similar in appearance to LaundryCards but used by service personnel to view and edit the service status of machines within the location Attendant Cards Similar in appearance to LaundryCards but used by store employees who work attending shifts Used as a time card and provide employee to various features and functions to help them better manage customers and help them manager their work day Collector Cards Similar in appearance to LaundryCards but used by collectors Collectors use these card to help account for the cash that is removed from a system Manager Cards Similar in appearance to LaundryCards but used by
10. Merge Card This process will move all funds from the 1st card to the 2nd card leaving the 1st card with ZERO funds Remove 2nd Card And t Return To Customer Press Exit to abort this Merge e Transferring balances is helpful if customers end up with multiple cards View Customer Card Activity Insert card and select the Card Activity option from the main menu Messages Technician Refund Then remove your card and insert the customer s card Page 24 con R Z7 2010 12309 FH Remove Attendant Card And Insert Laundry Card The screen will show the most recent card activity at the top of the list Time date machine number transaction amount and account balance are all available through this screen Page 25 SMART WASH MT PROSPECT OPEN 72508 1631 W ALGOPQUIM ROAD Activity for Card 999000020102 Mach Transaction Data Transaction Type ID Amount ai27 2010 12 43 24 PM 32 Manager Added Money to Card 1 27 2010 12 43 24 PM 1 Card Issued Screen Reset This button allows the user to reset the running programs at the X Changer without needing access to the keyboard and mouse This is not the same as restarting the computer The computer will always be running throughout this process only the programs are reset This procedure can be performed on either X Changer 1 _ ae X S y r a cei e NN T a A LM LL ON PSP ne o n h WechniICIan
11. Primary Changer 4 Database Backup x Charnger B Database Backup x Changer B Last Transaction From Xx Changzgr at 8 27 2010 9 18 46 AM Cards MachiD 5 Typas s5 Amounte 0 00 APPLICATION STATIS X Chamger E 286 2010 12 4 625 2010 12 5 x Changer B FE 10 11 1 1 1 44 PM Spolication Started amp CET An Stato Machne exe Memory Usage 31 592k 37 PM Application Startad G C Ch Biniwerd exne 0 Uu z 1 07 44 Application Stated OC Ch Bin staba Machina axe 1 8 26 2010 1 17 AM Apalicatian Started DD CCNBryatrd exe ET Tu 4 17 STATUS Changer A Backup Log Nat Found Changer B 3 15 2010 1 34 57 AM 1 35 05 AM Back OK Source DA DEN CCIISOL UIDemza Destination DB DEN CCIZSQL UID 5a 1 records ta copy 1 Records added CARD READER LIME STATUS Weed 2 26 2010 08 26 12 52 37 kunning if Backup Mode Comm Line Status Lime Status US Success Line Status Success Line Status leSuccess Lines 3 Htatuse sEuccess Line 4 Btatus isEuccess Waiting on response Problem Readers more than i errors in last minute Lire 0 MackID i Fi 3 4 5 b 7 B 9 10 1 43 i 14 15 de 17 Line i MachIDi 5 26 iT 26 9 30 31 332 33 34 3 d 3 38 30 4D 41 berd z 24 010 0826 11 20 34 Bunning in Master Bode Comm Line Status Lirse taktus i Success Maibing on response Line 1 Ststus 5uccesx Line 2 Ststus z Succass Waiting on response Lirs i Sbmbuxe Z iucramx Waiting on response
12. add value or check the balance of your card simply insert your card at any time and the system will respond and display your card balance and allow you to add value Technicians Changing the status of a card reader may take anywhere from 20 to 60 seconds depending on the number of machines in a store If the X Changer grid shows the status differently than the card reader just wait a few moments till the card reader is updated by the system e Selecting options 3 or 11 from the machine status screen will put the card reader into a special Off Line mode and the card reader will display See Attendant rather then the normal Machine Out of Service message When changing the status from 3 or 11 back to 1 it may take longer for the card reader to respond as long as 10 minutes Resting the timer on a card reader at the card reader can be done if you have used your card to start it Simply re insert your card and the system will reset the timer and allow the card reader to accept a card again This will not stop the machine if it is in cycle Attendants f a customer has more than two cards to merge it is possible to repeat the merge process until all of the card balances have been moved to a single card When merging a card the name and registration information is not transferred to the new card If your store captures registration information from customers it is important that you re register the customers final card e f you run into a
13. amount you wish to have customers earn bonus dollars e Other bonus programs you can implement Free dry program allows store owners to give customers pre determined free dry starts depending on the type of washers they used You could for example give them more free dries when they use a larger machine See the Change Vend Prices section of this manual on how to reward customers with free dry starts Discount bonus program allows you to establish many marketing and promotional programs These encourage customers to register with the store to receive special pricing For instance you could give senior citizens a 1096 discount See the View Edit cards section of this manual on how to assign a discount to card Registration bonus allows you to award your customers with bonus dollars for registering their card This bonus can be configured in the General Info section This bonus can only be awarded one time per card Birthday bonus allows you to award your customers a bonus as a birthday gift Configuring this bonus will reward your customers every year on or around their birthday and is configured in the General Info section Wash to Win allows you to set up a loyalty points program similar to frequent flier miles as your customers use machines in the store they will accumulate wash points once they customer has collected the appropriate number of points the points are converted to a bonus dollar reward that is automatically applied to their card
14. before clearing your records No new activity can occur until this operation is complete Select Continue to proceed or press Cancel to exit o This can not be undone do not perform this function unless you intend to zero your reports Employee Hours Editor Allows the user to call up employee by either card number or name when the employee s name is registered on the card The search is then conducted using the desired date range Once dates are selected the Manager may then press Get Data Once Get Data is pressed clock in out transactions within the selected date range are listed pertaining to the employee in question The Manager then only needs to select the check in date time to make any necessary changes Page 61 ELN 282010 205 42 PH Check In Check Out Records for Employee Employee Card Number sa9000020151 Employee Nama Jane Smith T Start Period Data 82042010 200 57 Fii End Period Data 728 2010 209 57 Phi Get Data p Check In Date Time Check Out Date Time Working Hours 126 72 Fs Stil Clacked In MA B gT zU01D 9 95 35 PM 10 Total 10 Promotions Displays access to various promotional setup functions Page 62 Please select the button of the promotion you want to configure analvze Card Viewer e Wash To Win Coupon Program Card Viewer The card viewer function is a powerful filtering utility that will allow users to find specific cards based on any criteria within the cards details
15. column shows the total vend amount each machine has accumulated since it was put into service Machine Info Overview Mach ID Status Status Desc Last Start Model Serial Date In Service Vend Amount 1 e 33 2010 10 51 03 AM 4 3 2010 10 51 12 AM 3 3 2010 7 43 31 PM Ce 34 2010 7 34 30 PM jun Disable Stuck in Cycle 3 3 2010 8 36 21 Pre FT DE 43 2010 8 24 24 PM d D 3 3 2010 6 22 59 PM 3 3 2010 7 27 36 PM 43 2010 8 39 42 PM 3 3 2010 4 02 46 PM 332010 8 481 14 PM a 2 AL il 12 3 3 2010 6 13 26 PM 332010 6 13 33 EM 34 2 2010 4 03 16 AM 3 3 2010 7 26 39 PM m E 2010 12 42 43 PM 3 3 2010 2 32 04 PM 33 2010 8 24 06 PM lb E 4 3 2010 9 17 50 PM 3 3 2010 8 47 24 PM FJ p 3 34 2010 9 17 40 PM 3 3 2010 3 17 13 PM B J J 3 34 2010 8 42 15 PM Additional Machine Info HC20 HE30 HCHD HE30 Tignsges4 0710022083 07100204 1 0710022065 OI0020661 0710019115 0710019172 0710019125 0710023572 0706024152 O7 100019126 OF 10022 102 0710022103 0710022095 071002204 0710022067 071002058 07100232073 0710020663 071001915 0710020452 071001443 0710073569 7212009 221 2008 7 21 2009 3 21 2008 7 21 2008 3 21 2008 7 21 2008 7 21 2008 721 2008 7 21 2008 3 21 2008 7 21 2008 7 21 2009 721 2008 7 21 2008 7 21 2008 7 21 2008 7212009 221 2008 7 21 2009 3 21 2008 7 21 2008 7 21 2009 3115 8775 4073 265 7851 52 4945 9025 k4157 4325 P
16. having to carry multiple cards The upper section of the screen will display any employee s Attendants or Technicians that are currently Clocked in and their clock in time If a name is registered with the card then the name will appear if not then just the card number will appear Clicking on the name or card number will bring you to the Card Details screen iun Card Overview This option displays a grouped list of cards Clicking on the card number will display the Card Details for selected card The top section of the screen provides filtering options to make it easier to find specific cards When connected remotely a Download option will appear allowing you to download a CSV formatted version of the data on the screen Page 43 Card Number 999234567850 39 290000004846 230000004526 290000004522 230000004504 290000001292 Card Mumit 333000020164 Card Number 999000020151 230000009664 290000009371 290000007436 Usar Mar Setup Manager Manager Megan Marcionetti Dion Marcipnetti Salvador Torres Christine Marcionatti Temp Card Salvador m i TT TD m Jang Smith Carmen Jaeger new card 11 89 09 Gladys Gonzalez resigned armando Ganzalaz Jose Mara new for 11 24 09 HNO ure 0 00 0 00 0 00 0 00 0 00 100 11 0 00 HONOUR 25 00 0 00 0 00 50 00 50 00 zT il ANCE Balance Bonus f 0 22 0 00 0 00 0 00 30 00 0 00 3 56 0 00 42 26 0 00 51 19 ia
17. lo L Show Card Details Issued Before 1 173 8H he Include Cards Mever Used Refresh Numer 04 Cards 13 Modity criteria 2 Cack eerreshn t update informalior Maximum Balance 3 Click Delete Cards to purge records Mininum Balance Average Balance Total Balance far Ealaciud Conds BER You cant delete more than 9000 records at a time Delete Cards E Only cards that have been dispensed for at least 1 year can be purged Escrow A new feature in V7 is the ability to establish escrow during a new card dispense If when a customer attempts to purchase a new card the card fails to scanned by the X Changer the system will attempt to alert the customer to re insert their card in order to apply the proper credit If the customer does not insert their card within 2 minutes of the dispense the system will store the value of the purchase in escrow This screen will allow user to review the applied and the unused escrow transactions It is also possible to apply an escrow balance to a customer card by choosing an un assigned record and clicking Edit Enter the card number of the card to receive the escrow amount and click Save By default only un assigned records will appear on this scree enabling the Show ALL Records option will also display the previously assigned escrow transactions Attendants also have the ability to assign escrow see the Attendants Functions Guide for more details Page 74 Money On Hold F Show
18. machine ID is entered along with the date range the manager can see which card accessed the machine in question along with the card type and the date Machine activity is useful for investigating claims made by customers as well as determining who may have left a machine full Machine Activity is especially effective if the manager registers customer cards The Average Totals report displays the average dollar amount used on the PS Sun Vis various types of machines in a location along with a store total The average is based on a date range the manager inputs in the area next to Transactions between This is an effective tool for finding the busy machines in the store which could be used for applying incentives for customers or for monitoring machine wear due to heavy usage The weekly summaries can be accessed using the Weekly Summary report The walks ramas y weekly summaries are customizable by date range to show the sum each type of machine collects per week The Weekly Summary shows the total sum for the store and the money added to the X Changers This function is effective in giving a focused view of machine history within a given week A manager may use this report to spot usage trends at the store Page 49 Employee Usage Download Table Credit Card Detail Credit Card Transaction Attendant Duties Multi Vend Analysis Employee usage is easily accessible by the manager using the Employee Usage repo
19. of bonuses in the store The Bonus History report allows the manager to view the month to date week to date and current history in a customizable manner Credit refers to the float of current bonuses issued The ending date for the report may be changed by the manager next to End Period Date The Bonus History report offers the manager a view of how a bonus program is progressing within the store It tells the manager how frequently bonuses are being used which is necessary towards determining the progress of an implemented bonus program The Average Usage report shows the manager a breakdown of individual cards accounts used in the store using a fully customizable date range The card number is listed on the left of the screen followed by the customer s name if collected the numbers of visits the customer has made within the date range and the average sum used per visit Average usage can be a powerful tool for loyalty rewards and marketing at the location If a customer uses the store frequently a manager may wish offer a discount to the customer If a customer has only come in once in 6 months the manager may wish to send a letter with a discount to this customer to encourage further visits The Machine Activity report allows the manager to view the activity of a single machine within a manager appointed date range The manager can specify which machine to investigate by inputting the machine number next to Machine ID Once the
20. situation where the Bill Acceptor will not accept money it s always a good idea to try a BNA Power cycle Page 77 Always watch the top of the X Changers the Grey bar at the top of the screen is a status indicator If you see the bar turn Red it could indicate that there is problem or the system needs something check the problem with the CHECK MESSAGES button from your main menu Collectors Managers Download Links On many of the report screens you will find a Download link located in the upper right hand corner of the screen This link if available allows you to download the information on the screen you your remote computer in a csv format This can usually be opened with any spreadsheet program like Microsoft Excel or Access Page 78
21. store owners and managers to manage configure the system Diagnostic Cards Similar in appearance to LaundryCard but are used during installation and troubleshooting They allow the user of the card to put a card reader into a diagnostic mode this mode displays information pertaining to the unit address and the communication status e Super Card Every system is shipped with a Super Card this card provides emergency start ability to machines in the event that both computers are not functioning This card will only work if the card reader is displaying See Attendant and the system is down therefore itis safe to leave in the store where Attendants have access to All starts performed with the Super Card are not tracked or recorded X Changer The machine or Kiosk that lets you get a new LaundryCard add value to it or check its balance Touch Screen The TV screen monitor touch this to choose what you want to do Bill Acceptor This is where you put in bills to get a new card or add value to a card Located to the right of the Touch Screen Card Dispenser The device that ejects new cards from the X Changer Located above the Bill Acceptor X Changer Card Reader The reader that reads cards on the X Changer Located below the Touch Screen Credit Card Reader The credit card reader will allow you to scan your credit card and transfer value from your credit card to your laundry card Located either directly to the right of the bill
22. that you wish to disable the machine detail screen will appear Select the reason for disabling the machine from the menu and the current status will be updated Touch the DONE option and the machine will be disabled Page 29 Machine Number 5 Model H20 Serial 4 0710020661 C Ier t S ta t Uus 5 Last Started On 3 3 9010 8 28 21 PM by 290000002601 du ES a nada E QT dd LEALES LE PUED FA The Machine Info Screen This screen has a Current Status at the top which indicates whether the machine is okay Status 1 whether it s currently running Status 2 or why it s out of service Status 3 12 Select the closest description for why the machine is not functioning properly The new status number will appear at the top Touch DONE to exit Notice that on the Equipment screen that machine now appears red This screen also will display the selected machines Model and Serial Number as well as the date the machine was put into service This information is located in the upper left hand corner of the screen This information should have been entered into the system when either the machine was added to the store or when the card system was installed If this information is not displaying it can be added through the manager s functions This screen also will display the last card that was used to start this machine this information is located just beneath the machine number in Blue text Enable a Card Reader Attendant 4 Atte
23. the card number will bring you to the cards detail page Sales By Report shows average sales per hour across the selected dates Data is qm Veeco Hour provided as dollars per hour as well as the percentage of business per day uu Merged This report shows the merge activity when an employee merges an customer Cards card from one to another Both the source and destination cards are shown along with which employee performed the merge Report is sorted from newest transaction first Dispense Cards Enter the value you wish to have added to the new card if any enter a deposit value if any and select the language Then select which type of card to be dispensed The system will dispense the appropriate type of card Page 51 RAZR ZDID 11 45 18 OLN Pons Ez LS AM 8 Apply Standard Card Deposit E B onus 0 00 e Fnglish C Spanish e This function can also be performed remotely allowing cards to be dispensed at the store even if the manager is not there For example if the attendant was to forget their card the store owner could connect remotely and dispense a new card from their home or office It s important to remember that the card will dispense on the A X Changer and will only dispense if the screen on the X Changer is sitting idle at the Welcome Screen Bonuses Bonus programs offer an important advantage that card stores have over coin stores Managers may reward customer patronage and give incentives that max
24. 1 for 1 24 23 ERR Customer Errors Log If a customer reports that they lost money on a transaction at the X Changer you can use the Check Customer Errors report to view any errors that recently occurred on the X Changers If a bill acceptor or card dispenser jams while a customer is trying to make a purchase this report will show you where and when this error occurred i Fa rs Pa A i ae et a rs N a LATUM m ul r ice We ii A on SS D D al Sereen A Check Reset J zin Technician Refund Page 34 Customer Error Log 8 27 2010 3 14 26 PM Assign From Escrow If a customer gets a new card from the X Changer and then reports that the card is invalid or does not have the balance they reportedly added the systems may have had an error when dispensing that new card It may be possible to assign the lost value to the customer s card by using the Assign from Escrow feature To use this feature insert your attendant card into the X Changer from where the customer reportedly lost money and touch the Assign from Escrow option A ne nm OCA ON Pana Check Messages Technitian If there are any transactions listed that match the customers reported loss select it from the screen and insert the customers card This will apply this balance to the customer s card and remove the transaction from the system The customer can use their card immediately Page 35 Verify Credit Card If your store accepts cr
25. 19 120 121 122 123 124 125 126 127 128 129 130 Lines J MachID 131 132 3 134 135 136 Lines 4 MarhID 145 146 147 148 149 150 1 Readers set offline Line MachID Bone Line 1 MarchID Bone Line MachID Bone Line MachlID Bone Line 4 MschiD i Bone OK Readers lt errore in last minute Line 0 Mechib 1 3 4 5 amp li 13 14 15 17 1B 19 0 1 25 3 8 Line 1 Machib 5 26 27 6 9 30 i 1 37 JH 38 41 42 43 44 45 46 47 46 Line 2 Memchib 101 102 103 104 105 106 i 113 114 115 117 118 119 120 l1z1 122 123 124 15 l1z6 127 128 129 130 Line 3 Machlb 131 132 133 134 135 136 35 193 144 00 Line 4 Mschib 145 146 145 149 150 E 53 1 55 156 157 158 159 160 210 HachlIb Lin See Pa llcne Eefoll Tirte RebzgyFail Lines PS ji Os nr pr ei D 0 0 0 0 0 0 Disable a Card Reader Mark It Out of Service 4 Attendants Choose Technician from Attendant Menu in order to access the Equipment Status screen Insert your card into the X Changer An Equipment screen appears that shows every machine number on a grid The numbers are color coded black means the machine is okay blue means the machine is running and red means the machine is disabled Page 28 LOU PEN Status ue es use Los 25 a ss ae ne pus 08 a pur LINE 3 LIME LIHE 2 LIHE 2 LEWES LINE 2 LIME 2 LIME E mmm mmm mm m en FAEAE3EJE AERE ieia Tie Tie PT pet pss os Ds pos D Touch the machine number
26. 7 570 65225 11867 765 9219 2675 7870 345 16416 9125 5294 8175 6450 35 6113 38 5643 55 5290 525 7297 1075 f6003 3675 7250 5925 5644 91 10783 335 f13384 B175 12271 7325 22445 2125 The additional info screen allows users to edit the machine specific model Serial and Date in Service information Page 57 CO Pansy Back to Menu Machine Config additional info e E ao A E A E E E als EJE BJZ E cl Li Lt cl L L Ld 0710022103 s NEO fe ue Jones errno ae as nese OM mmm ear 0710022094 onzizw8 Edi m um Jouwme Jomrm A m em 77 wmm ean y 0710020663 07 21 2008 Edit m ee wumnm wneme 21 HCED 0710020492 07 21 2008 0710023540 07 21 2008 0710020662 07 21 2006 OF 10019131 Ov 212008 9009009000 E E Config The configuration section of the system is for configuring new equipment this is often done only during the initial installation of the system and should not be accessed during normal business hours E For more information regarding the Configuration module refer to the LaundryCard Installation Guide E The configuration pages can only be accessed from the X Changer not available remotely o Entering the config module will stop all card readers from accepting cards and preventing new equipment starts Page 58 General Info Location details can be modified on this screen GENERAL INFO
27. Assign Cards Function is used to create pre valued laundry cards with a specific balance bonus or discount Use this function to produce powerful marketing programs and then notify people of the promotion For example you might advertise that the first 50 customers to come in at a certain time would receive a card with a starting value of 5 To issue this type of card select Assign Cards from the manager s main menu screen Use the keypad on the next screen to enter the starting card number and the ending card number for this batch of cards The cards will be numbered in sequence Then enter the value balance bonus deposit and or discount information to be applied and finally choose Create Cards This function cannot be undone Make sure the information is correct and that the cards stay secure after creation Pre Valued Laundry Cards macue sl 00 Bonus 0 00 Deposit 0 00 2 Discount 0 Last Card e English C Spanish Fr Description The desenptien will be saved as the user s address and is searchable on the Card Overview page Clear All Transactions This function is used to delete all transactional data including sales information from system Page 60 con 282010 200 38 PM WARNING If you continue this operation vou can never access old card transactions again and all vour reports will zero out tore operations machine and X Changer activity will stop temporarily
28. E I Li ni IE Eri 1 i E ae A ER xs M E i ao Push zz x p pu pum E 1 Ex A EKT i Fra I EJ EG CN EIC ECO EON CC KCN EON EC Eres Tes rra pars paris pars pars pars E Sape Hes pes aros aros pares Sape cars ars ars ap ps bi O rer non Machine Type This field tells which group type the machine being setup is This field is customizable Free Dry Awards This is the number of free dry starts bonuses to the customer for using this type of machine The dry time still depends on the dryer s built in timer Vending Price This is the normal cost to use this type of equipment These prices can be adjusted to the penny Note that you can also create special time of day pricing See below for instructions Bonus Allowed Checking this box will determine whether or not bonuses can be used on this type of machine For example you may choose not to have bonuses apply to soap vending machines Discount Allowed Checking this box will determine whether or not discounts can be used on this type of machine i e soap vendors or other vending equipment e Start Hours This is the time each day that this type of equipment will be available for use normally when your store opens for the day End Hours This is the time each day that this type of equipment will be disabled for use normally when your store closes each day once this time is reached the equipment will no longer be available until the followin
29. ImageNeeded Page 7 Check the Balance on a Card Insert your card into the X Changer and the correct balance appears Remove your card when you are done One free dryer cycle with Fro Total Credit Available 16 00 Touch For More Details Page 8 Check Card Activity Touch the Card Activity button tab on the top of the screen You will be presented with the activities of your card in date and time sequence One free dryer cycle with Front Load wash One tree dryer cycle with Front Load w Account Overview Card Activity Registration Enter Coupon pacco EDEN Transaction Type AE rdiet Balance 3 27 2010 7 30 27 Ar 35 Manager Added Bonus ta Card 3 27 2010 7 30 27 AM 32 Manager Added Money to Card 8 27 2010 7 30 27 AM 1 Card Issued Page 9 Register a Card If you would like to assign your personal contact information to your card press the Registration button at the top of the screen You will be presented with an onscreen keyboard After you complete each field touch the next field to edit that field required fields have a red asterisks When complete touch the Save button on the screen One free dryer cycle with Front Load wash BE EBBBODBUBODUBSE CUBA REO BB UBDLULDDUBH AMA Space Page 10 Enter a Coupon If you have a coupon you can enter it by pressing the Enter Coupon button at the top of the screen You will be presented with an onscreen keyboard once you
30. LAUNDROMAT DEBIT CARD SYSTEM LaundryCard System User Manual O Card Concepts Inc 2010 302 S Stewart Ave Addison IL 60101 Phone 866 860 1660 Fax 630 628 6505 1 LaundryGara Users Guide Er Lam cb Le Lee or rt ut dq HE eol aor eee tale Ob ido aa td 2 ADS OO A NS NE Er A Don ee E E E en ea nda dre ME dE ee 3 121 1 Geta INeW CIT PT 4 1112 Addi Value to CA 2 ii d eicere Me decet e x eate oc o a a a e ere ale boca Moe Ua deg sce Mee atte e MAS te ne 7 1d Check ihe Balance on a Gali 22 2 xx 54 450 235 2 3 ck cee exce de da ma Eam RS M pda 8 I eus deri rni RIT 9 AS Rea IS IS GNO TRI C Tree 10 1 16 Enter COUPON P C UNS Adi rames died NS ana dite nn ee D RU died ete Dames 11 VP Start Machine a O ate Sk hae ee ES Se Saat D Rd RN S aa iore n e ee eie icta eda QU ner A eA ed 12 12 K eati RE RTELTETTILR UOTE 13 122 Pe I METTI ELOQUII T TDT T r Tnen 14 IA 2 CHECK OUR aia ee bia ee ei de e as OS Le end BONE DO ONU Ge EN Ee HELD MS DOI 14 123 Disablo a Card Reader 2 22 a eter maie dos ete Rte Be le EO RR eth n D nl a D Pea e ge 14 ez d Enableg Gard Reader ida E RS ns de o NO une ads eene E PS date ad ea D d ru eus 16 1 2 Heselung ENVOIE TIMOR Sho deditos A cle uc 9 oh E iting ost ctetuer dieci 3 17 1 26 Store Status Sereen amer STE Car Jue uci N ut descen diac d get Ped oar ete s tei aed eS a Dd Mita ce 18 Ls Attendants serer eoar eet arae HA a TUTTI TIT TT UD MD Gnd ee D Dee DS ee Re a M ak MR lla 18 1 Clock IN E P 28
31. PM 101 Attendant Started Machine 139 0 00 3 1 2010 2 52 39 PM 101 Attendant Started Machine 26 1 95 31 2010 2 43 45 PM 101 Attendant Started Machine 137 0 39 31 2010 2 43 42 PM 1DKR Attendant Started Machine 137 0 00 3 1 2010 2 42 42 PM 101 Attendant Started Machine 135 0 00 3 1 2010 2 42 38 PM 101 Attendant Started Machine 135 0 00 31 2010 2 15 03 FM 101 Attendant Started Machine 38 1 65 3 1 2010 2 14 47 PM 101 Attendant Started Machine 3B 1 65 312010 2 14 26 FM 101 attendant Started Machine 37 1 10 3 1 2010 12 41 51 PM 101 Attendant Started Machine 201 0 00 2282010 11 56 05 FM 101 Attendant Started Machine 0 00 Z 2B vD10 11 55 30 PM 101 Attendant Started Machine 0 00 228201 11 47 16 PM 101 Attendant Started Machine 0 00 2 28 2010 9 39 10 PI 101 Attendant Started Machine 0 00 2 28 2010 7 55 30 PH 101 Attendant Started Machine 138 0 39 2 28 2010 7 38 28 AH 101 Attendant Started Machine 0 39 2 28 2010 7 20 20 BH 101 Attendant Started Machine 137 0 39 2 20 2010 7 28 24 Pf 101 Attendant Started Machine 0 39 2129 2010 7 20 06 2 101 Attendant Started Machine 0 34 2 20 2010 7 10 56 Pf 101 Attendant Started Machine 0 39 2482010 8 37 10 AM az Manager Added Money t Card 26 30 2 27 2010 11 49 47 PM 101 attendant Started Machine 0 00 27 2010 11 37 44 PM 101 attendant Started Machine 0 00 27 2010 11 10 08 PM 101 Attendant Started Machine 0 00 Card Details This screen pro
32. Pense 202010 3 22 34 PH _ Backto Menu Tact Solutions Race Cleared Drain Valve Repared Water Valve Repared Timer Hiro ER Repared Motor Fapa rad Elactranics Repaired Bearings Repared wiring Faparad Card Reader Repaired Dapr Lack Rapared Other Repaired Cover Replaced Drain Valea Replaced Water Valve RaplacedTimar Micra Replaced Motor Replaced Electronics Raplaced Belt Replaced Contador Raplaced Card Reader Raplaced Door Lock 2 Replaced Other 2 Doo Column 1 Add REREBREBERERERERRERE Set System Time Setting the System Time can be performed by clicking the System Time The system time should always be set on both computers failure to do so may cause the new time not to be saved Page 72 System Time 8 28 2010 3 28 46 PM Curanr Fin Please be patient after vou press the save button a success message will apper here when finished 05 25 2010 i 15 28 use MM OLIS TT format for Date fuse dee 28 Bowe foret for Tire 1 3 If your store is connected to the internet you system will automatically synchronize its clock with an online time source and this function should not be needed Purge Cards It may be desirable over time to clear out old abandon cards that have not been used for some time This function will allow user to designate the criteria for which cards should be deleted Page 73 Back to Menu Purge Card Records Last Used Before Um Balance lt
33. RMATION General Settings Store 1 230 Store Mana Emrah hi Prospect Open 7125009 Sate Owner Smariveash Serices Inc Shore Address 1631 WW Algonquin Road Stere Phone Voice 747 545 3005 Store Phone Daia Canl Concepts Phalre l666 360 1650 New Card Deposit sna Bonus Percent hm Report Printer F requires a Screen Reset on both systeme if changed Registration Banus Birthday Bonus 0 Bisthday Bonus Fange dass O Birthday Bonus Delay lays Show Default Advertising Screen I Main Screen Message English Welcome to Smart Wash in Wi Prospect Spanish alcoma to Smart Wash in bi Prospect Money Message 1 Englihi Ure ime dryer cycle wth Front Lose wash Spanish 1 secada gratis por cada Eva Money Message 2 English One free dryer cycle with Front Load wash Spanish sacada gratis por cada lavada Credit Card Settings Merchant Mumbes E 79 77 84 Credit Cand Processor Code HOC Store ID This is a unique identifier for your store this number is assigned by CCI when the system is first installed Refer to this number when calling into technical support Do not delete or change the store ID number or your system may not function properly Store name The name that appears at the top of reports for identification purposes Store owner Informational only Store address Address appears at the top of reports for identification purpos
34. acceptor or integrated into the bill acceptor Optional May not be available at all locations Page 76 Frequently Asked Questions All Users What if lose my card Report it immediately to the management who can disable the card so it won t be used by anyone else e put my card in the X changer but the screen didn t show me my account Why You took out your card Leave it in the reader to see your information Otherwise the machine gets ready for the next customer Customers put in 5 when got my card but my balance is only 4 40 Why In some stores a deposit is required to get a new card This small deposit keeps customers from throwing away their cards If there is a 60 deposit for example it will be taken when you get your card This deposit is only taken ONCE not every time you add money Many stores will give you your deposit back if you turn in the card to the attendant Technicians Attendants Collectors Managers Troubleshooting Troubleshooting and technical articles are available on the secured support channel of our website www laundrycard com Username s and Passwords can be obtained from CCI technical support Here you will find the latest troubleshooting information Shortcuts amp Hints Customers You only have to pick the language once after that all instructions will be in the right language As you become more familiar with using the system it is not necessary to touch the screen to
35. accidentally swiping a card reader on a machine that is already running The Technicians card has a unique feature that allow it to reset this cycle time to allow a technician to stop and restart a machine for testing purposes To reset the cycle time re insert your card while the machine is running after a few moments the cycle time will reset and the card reader will be ready to accept another card This feature only works with Pulse mode card readers and will not work with Multi Vend style card readers Page 21 Note This process only works if the technician card that started the machine is trying to stop it Otherwise you must go to the X Changer to stop a machine s timer Merge Cards Insert your card and select the MERGE option from the main menu Then remove your card F D E an s P A a gt m T 7 IP P es audi din im VE Messages Refund Merge Card This process will move all funds from the 1st card to the 2nd card leaving the 1st card with ZERO funds Remove Attendant Card nd Insert 1st Card Page 22 Insert the first customer card into the card reader At the prompt remove the first card and insert the second card This second card will receive the balance taken from the first card Merge Card Remove 1st Card T And Insert 2nd Card Remove the card to complete the transaction Give the first card to management and return the second card to the customer Page 23
36. anale and Ju ot AAA E ee Gs de e a de sid Duros fee deut 70 ESO CHANGES ollis o aito Voc E ae at deeds oes ED detti tret ot ON b UE uet ad UNE Mr A see An td E CN Ne 71 1519 17 Del OV SION La A Suevi ditte nt dubiae dcc ed Zoe o ie ed um 72 Ss 4 6221 0 qr C 73 T5 IS ESCKOW nitus edax et bt aped o D d aera dedito e Mae adiac dar A ten At dete ru A ti dal dilo 74 ESEAU EB Id Ar A AAA A de ANS AAA Rar 75 MEME Formo PCT ta ii Me te We che o e td atin e db si tale E 76 2 Frequenti Asked QUESTIONS c3 tii id dd dro pa id da ed iaa id de bck t 77 SN OO LCS SAINTS See ETC TUTTI IE 77 Page 1 LaundryCard User s Guide Customers Technicians Attendants Collectors Managers Additional Resources Terminology Frequently Asked Questions Shortcuts amp Hints You can download the LaundryCard documentation as a PDF The LaundryCard User Guide provides an overview of the key features of LaundryCard and explains both its basic and more advanced usage as a Laundromat automation tool If you still have questions that has not been answered email us or contact our technical support team Customers Get a New Card Add Value to a Card Check the Balance on a Card Check Card Activity Register a Card Enter a Coupon Start a Machine Technicians Check In Check Out Disable a Card Reader Enable a Card Reader Resetting a Cycle Timer Store Status Screen Attendants e C
37. ard readers show how much it costs to run a machine and after you swipe your card it also tells you the remaining balance on your card When a machine is running it shows approximately how much time is left on a machine before it is available again X Changer is the machine that lets you get a new LaundryCard add value to it or check its balance Overview of Customer Functions Get a New Card Add Value to a Card Check the Balance on a Card Check Card Activity Register a Card Enter a Coupon Start a Machine Page 3 Get a New Card Follow these steps to purchase a new LaundryCard 1 To purchase a new card touch English or Spanish on the X Changer touch screen to choose your desired language 2 Touch the option to Get a new card from the menu Page 4 CON Pos 8 25 7010 SP 43 PM 7 T TM l TUS T Geta NewiCard Touch He to Gheck Balance Ar IW AddiValue 3 Insert cash after each bill the screen shows how much money is on your card Touch Finished and your new card will be dispensed CON Pema 8725 72010 5 13 12 PM 102308 4 In some locations it may be possible to use your credit card to purchase a new card If this feature is available then you will see an option Page 5 on the screen that you may select to use a credit card Once this option is selected you will be prompted and guided through swiping your credit card entering a value to transfer and processing the tran
38. ctor Functions e Collect Procedure Page 37 Collect Procedure Insert your card into an X changer From the collection menu you have the option to view the collection history report as well as view the current uncollected amounts Select COLLECT from the menu Then remove your card Page 38 Remove your card now Come back and re insert your card to complete the transaction The machine goes out of service temporarily while the money is collected from this machine Page 39 Temporarily Out of Service Your keys open the locks on the X Changer cabinet from either the front or the rear depending on its installation Remove the locks on the cabinet which will expose a Hex style closing bolt Use the provided lock handle to unscrew the bolts and open the cabinet Remove the stacking device by lifting the release latch located on the bottom of the device Take the currency and place in a secure travel bag Then close the door tighten the closing bolt replace and secure the lock o Re insert your card at the front of the X Changer to place the machine back in service The printer produces a collection report that should be kept with the cash for counting later There is a place for you to sign the collection report before submitting it to the manager E Each X Changer is independent and needs to be collected separately Repeat this process for each X Changer Managers The Managers can also be refereed to the Owners ca
39. e customer a static bonus dollar amount when coupon code is entered Coupon Code Enter the characters that customers will need to enter in order to redeem coupon Coupon Required Enable this to force customer to enter coupon to receive promotion Apply to Existing Cards Enable this to allow cards dispensed prior to start date to be able to receive promotion Apply to New Cards Enable this to allow cards dispensed after start date to be able to receive promotion Combine With Other Discounts Enable this to allow coupon reward to be applied on the top of regular card discount If not checked MAX of two discount values will be used e Only one coupon program can be active at a time Attendant Duties Schedule Configurable task list of responsibilities to be addressed in the store These tasks can be scheduled to repeat on an hourly daily weekly or monthly basis Pending tasks appear on attendants screens and give the employee the ability to Complete the task in the system The tasks can be reviewed for completion using the Attendant Duties Report This screen allows user to add edit and remove tasks lt is possible to set a One Time task by accessing the Pending Attendant Duties screen from the Managers menu Page 68 A Attendant Scheduled Duties D ee OST x CE ER emer wu n e fenan EEE eae Wipe down washer fronts Pgs ESE MN e Wipe down washer fronts ae SEES Aie ida J IA W
40. e goal the customer must achieve in order to be rewarded It also designates the amount of the reward If the field is set to 300 then the customer must earn 300 points in order to be rewarded In this same example the reward is determined by taking the 300 points and converting it back to dollars at the same rate it was accumulated 1 point 0 01 In this example the customers attaining their goal would be rewarded with 3 00 in free wash credit Wash to Win Bonus Percentage Rate The rate in which Wash to Win bonus is released to customers This works just like the bonus percent in the General Info screen It is recommended to leave this at 100 Reset All Previously Accumulated Points to 0 Checking this option will before starting a new Wash To Win program will remove an previously accumulated points from customer cards Winner Screen Messages 50 Character messages can be edited to show a custom message to customers who have earned a bonus messages run consecutively Spanish messages will appear if customer card is marked as Spanish Spanish messages must be entered in Spanish the system does not translate e The easiest way to understand the Wash to Win program is to consider the accumulation rate easiest way to understand the Wash to Win program is to consider the accumulation rate as he discount you wish to reward your loyal customers Setting this field to 30 essentially gives your customers a 3096 discount for achieving the goal
41. e messages every message has English and a Spanish version The system does not automatically translate English to Spanish it must be typed in as you wish it to appear on the screen Page 70 Back to Menu Screen Messages a uen E See Machine far de time aa ez vealam munaparaeltempo Sais Edit am fe Yin amount rom ered cardia am im Jan amoun tom crete card sum mur js iii max amount from creditcard Engish matt oa ia Weameerrencrecaa sm sui am fase pisse soent coreeana Jeu mur 306 112 Pleasaspeufycorertamount Spanish Edit an am caetmeaicart Pemrerenowecsdanireisettapan engen Eu Duplicate Credit Card Transaction durmg the day d Engish Edit 201 Cantidad minima de la tarjeta de cr dito Spanish Edt Credit Card Name English Credit Card Mama ae meum CU mr mort Spanish Select OK to meate another 2 Ss or CANCEL English i Select OF to este another transaction or CANCEL eee i tn TE ema fun su em senis MT ET enden tdi E E OK DE L 9 Technician Solutions This screen allows user to customize the predetermined list of solutions that a technician can record when servicing equipment When configuring editing messages designate which column is desired for description to appear Column 1 is the left column and Column 2 is the right column See the Technicians Functions Guide for more information Page 71 CON
42. e posted time frame the task will be removed from the screen and a report is generated showing the attendants that were on the clock at the time the task was NOT completed Once all of the tasks have been removed from the screen the Blue bar at the top of the screen will disappear 12 00 00 pm Si59 59 PM COMPLETE 27 2010 4 27 2010 COM PLETE DEL COMPLETE SENEC COMPLETE 27 2010 12 00 00 Pre Attendant Work Schedule Work schedule can be viewed by pressing the Attendant Work Sched button The current and future work schedule as set by either the Head Attendant or the manager is displayed Due mm Y ER E bu umm PA Pi rui Su A EL Pe T m En screen 4345 Reset J Usas By touching the months at the top of the screen will allow you to switch the viewable month If the store s printer is accessible you may also print the schedule Check with the store manager before printing schedules Page 33 Attendant Schedule August 2010 Sunday Monday Bat Wednesday 10 106 pag h jare p 1151 Tiu dei Mer a Por 10 26 08 BEE ART ard Pique j po53P 11 Lago SE ais tied 11 5208 ee ee Jos llora ju i HUE ies erue JE ae agp Jenae Lors rara for 11 3 Mo 258 131 2308 Cinmen leer A I Ma E BAA CUP Martha rire per cand 2 31 3099 1 A5 Hamdi mn r cami Sp paod B3 Joa caen ti 238 AF 195 La Chr EOE CESE 2 DDP L1 294 kas Mes paran 1 zr l 34 2000 11 280 EoI oe Micra rs
43. edit cards the store operator may set a security feature that will prevent certain credit card transactions that exceed a designated amount See your manager for this amount In the case where a customer wants to use the same credit card for more than the specified amount it is possible for you to override the security feature eie e NR Refund Insert your Attendant card into the X Changer and touch the Verify Credit Card option from the screen Ask the customer for their credit card and their photo ID if the name on the card matches the card and the photo matches the customer enter the last 4 digits of the credit card number into the screen and press OK Once complete the system will allow the customer to use their card beyond the specified limit Please review any additional procedures your store may have for approving credit card transactions Page 36 Submit Collectors Collectors are defined as the people responsible for taking the cash out of the X Changers often times this responsibility is performed by the store owner or manager The features of this card provide an excellent procedure for multi store owners to have dedicated collectors perform cash extractions E Collectors must have keys to the X Changer the functions described in herein assume that the Collector has access to the cash box within the X Changer Get a New Collectors Card Issuing a Collectors s card is done by the store manager Overview of Colle
44. er of the screen This information should have been entered into the system when either the machine was added to the store or when the card system was installed If this information is not displaying it can be added through the manager s functions This screen also will display the last card that was used to start this machine this information is located just beneath the machine number in Blue text Enable a Card Reader Check machine status using the two Equipment screens as described above to find out what s wrong with the machine Then remove your card and take it with you while you repair the equipment Insert your card into the X Changer select the machine number and when the Status screen appears touch 1 MACHINE OK This will prompt you with a solutions screen You may select multiple options on the screen choose the options that closest match the repair When ready press SAVE on the screen to complete the transaction Your name date time and reason will be recorded in a history record for this machine for the owners review Page 16 select Services Performed Resetting a Cycle Timer Once a machine has been started by the card reader the an internal timer is started that will prevent any other card from interacting with the card reader during the cycle time There are two ways you can reset the cycle timer on a card reader Reset Cycle Timer on X Changer Insert your card and select the machine Change its status from in use
45. es Store phone voice Informational only Store phone data Informational only Card Concepts Phone Phone number to CCI can be used to contact technical support New Card Deposit The value that will be deducted from new card purchases amount collected during new card purchases is stored in the Card Deposit field on each Laundry Card Bonus Percent This determines how much of the bonus is applied to each transaction If the amount is set to 50 then only 50 of the vend amount is deducted from the bonus and the rest must come from the value the customer has added to the card This prevents a customer from putting 20 on a card using the 2 balance immediately and then asking the attendant to refund the original 20 e Report Printer If there is no printer connected to the system un check this box to avoid printer errors during collections Registration Bonus The amount that customers will be rewarded for self registering their card This bonus can only be awarded to each card one time Birthday Bonus The amount that customers will be awarded on or around their birthday Birthday Bonus Range days The number of days before or after customers birthday for which the bonus can be rewarded if value is set to 10 days then if customer inserts card within 10 days of their birthday they will be rewarded Birthday Bonus Delay days The number of days that a customer must wait from the date they enter their birthday before the
46. g start time Cycle Time This is the time in seconds of how long this type of equipment takes for a complete cycle of service If a card reader has time left in its cycle it will not accept another card Note that this is only a timer within the computer system it does not start or stop a machine On dryers you may want to set the cycle time to 0 This allows customers to use their card multiple times in a row if they know it will take longer than one cycle to dry their clothes e Pulse Length The card readers on a particular type of machine communicate with the machine itself using the pulse length This field may need to be adjusted after initial setup to find a suitable length for the communication between card reader and the laundry machine e Sensor This option is only used when initially setting up equipment it allows compatible equipment to allow the reader to sense whether the door is closed Do not change this option once your system s integrator has set up your store e Time of day pricing This lets you offer special prices at certain times If you find that machine use is slow on a certain night of the week for instance offer reduced prices to increase traffic at that time Additional Pricing Some brands of equipment support cycle based pricing allowing you to configure different prices depending on which cycle the customer chooses This is an optional component that requires special configuration from your CCI Distribut
47. get bo 30 customers will earn 30 ports for ev dear they spend on machines 2 Hass mai points customers must tarn to recta a bonus TE rg also thi amount of the bens al penny por Far amp exampla set to 300 customers vall be amarded 3 00 shen they reach 300 ports 3 The rate in Which Wash to in bonus iz released to cosbemers This works pist be the bonus percent in the General In ch ions It recommended n esra tuz at 100 i e Enable Advertisement Screen Check this box to have system display Wash to Win advertising screen when idle preview of add is available e Wash to Win Start Date This field should be set to the date you wish to have the Wash to Win promotion to start You may choose to have the promotion start any time in the future e Wash to Win End Date This field should be set to the date you wish to have the Wash to Win promotion to end t s important to remember that if the current date is not within the promotions designation the Wash to Win will not be active and running e Points Accumulation Percentage Rate This field designates the rate in which customers will accumulate points The system associates points to dollars 0 01 to a 1 point For example if this field is set to 30 then customers will earn 30 points for every dollar spent on qualifying equipment If a machine costs 2 00 then the customer will earn 60 wash points for using that machine Conversion Points Value This filed designates th
48. have entered your coupon code press the Touch to Submit option on the screen and your coupon will be applied to your account 9 B ZZ 201 0 753 21 AK 1 0 2504 Hello SmartWash Mt Prospect Open 7 25 08 Customer One free dryer cyt Please Enter Coupon Code Using Keyboard and Touch Submit BODEBOBBEBOOBUOUS C eee ee a Page 11 Start a Machine The card reader will display the current vend price Insert card in the card reader on the machine and then when prompted remove it The Machine starts if sufficient value exists e Some machines require Start button to be pressed after card reader has approved transaction The card reader shows you how much is left on your card and how long this machine will be busy Multi Vend capable machines The cycle time is displayed on the machine the card reader will display Machine in Use The vend price is displayed on the machine except for Wascomat amp Electrolux machines For a complete list of Multi Vend compatible machines see MLV Compatibility List Page 12 Technicians Technician s Cards look like customer LaundryCard but they also show you which machines are out of service and why Once you have repaired a machine you tell the system that the machine is again ready for use The manager can also put value on your card so that you can use it to start machines Card readers are the devices that read your LaundryCard The card reader acts as an elec
49. imize store usage Most of these bonus programs can operate independently or in conjunction with each other This screen allows you to reward customers for adding more money to their cards at one time For example on the screen below no bonus is given for 1 or 5 their values are entered at face value However if a customer adds 10 she is given a bonus of 1 for a total of 11 in value on the card Page 52 ECO 11 47 57 8M BONUS SETUP Allow Bonus Bonus Dollars nn with Credit Card Transaction Ores Dollar Bil value sh DD Five Dollar Bit value 6 00 FF E l en Dollar Bil value 010 00 E Twenty Dolar Bil Value LXI 00 FF fe Fifty Collar Bib Value 50 00 FF iv Hundred Dolar Bil value 100 00 FF he There is also a check box after the value of each denomination labeled Accumulate w Smaller Bills If you mark this check box the customer receives the bonus no matter how the value is added either with 20 1 bills or with one 20 bill If you leave the check box unmarked he must put in a 20 bill to receive the bonus Regardless if Accumulate w Smaller Bills is checked or not money must be added within the same transaction in order to receive the bonus Once the customer removes his her card that transaction is over If you are excepting credit cards you may select if customers are able to earn bonus dollars when they add value to their card with credit cards Check the appropriate box next to the dollar
50. ipe Dow Bill te Bal Delais Clean Windows oe DD FM 11 59 59 PM Ir 3 DE Clean Internet Station 12 00 PM 5 59 59 PM Wipe Dawn Pap and Candy T OCC em emm eem e Wipe Dawn Chairs amp Tables 06 00 FM 11 53 55 FH Deis 23 Wipe Down Chairs amp Tables Daily osmem ESOO ES Dust Tops of Machines aee sms fun e osonan quas eae CORRE oae m oo quema EEE Claan Dryer Class Aachine 1 ESEMERE COS qm po mmm eem e L d fra raras ET E Tasks that are setup on this screen take 24 hours to become active and scheduled Pending Attendant Duties The pending attendant duties screen shows the activities that have been scheduled for that day You can edit any of these tasks from here as well as set a one time task one time tasks that are entered here appear immediately at the designated time and do not require 24 hours to display Page 69 S 28 2010 b a0 00 AM 8 28 2010 5 59 7 PM ai Celeta ves Flo LAC EEE CO SL ea EA mrzarzono Sese pm eds Delete Wipe Domn Pop and Candy Machine wzmze10 12 00 00 PH 0 20 2010 5 59 89 PM EE ie AREA CET oues nue m EE m EE m OPI mS e uen ser wine sown waar ront madina se EE je a Edit Messages Changing system messages is possible for some screens where there might be store specific details that may need to be displayed Use the Edit Messages button to access the editabl
51. is recovered you may go back and mark it valid again for use Discount Each card may have a unique discount Enter the discount percentage between 0 and 100 for that user If a card is given 100 discount then it will start any machine for free if that machine accepts discounts Customer cards default to 096 discount Free Dries This is a hidden account that stores the number of Free Dry starts that the user has earned If a free dry is not offered by the store done through the equipment type setup then users do not accumulate free dry time PIN All user types except customers may have a Personal Identification Number assigned This PIN is then required for access to that user s functions Registration Information Enter your customer s name address phone email birthday information and attach it to their card numbers You may also enter your employee name and address information Date Issued This is the date and time this card was dispensed and issued to the user Deposit This is the amount the system took from the customer when a new card was issued This amount can be different on each card depending on how you have set your deposit price over time If a card is merged with another card the deposit amount is also merged Balance This is the amount of value remaining on the user s card Bonus If you award bonus money to users this is where the amount of bonus is stored Expenditure This is the total amoun
52. lock In Clock Out Reset Cycle Timer on X Changer Page 2 Merge Cards View Customer Card Activity Screen Reset Check System Messages Disable a Card Reader Mark It Out of Service Enable a Card Reader Attendant Power Cycle the Bill Acceptor Refund Scheduled Duties Attendant Work Schedule Customer Errors Log Assign From Escrow Verify Credit Card Collectors Collect Procedure Managers Shutdown Manager Menu Card Overview Reports Dispense Cards Bonuses Equipment Setup General Info Assign Cards Clear All Transactions Employee Hours Editor Promotions Attendant Duties Schedule Pending Attendant Duties Edit Messages Technician Solutions Set System Time Purge Cards Escrow License Key Customers With the LaundryCard you have the convenience of using the laundry without the hassles of carrying coins to start equipment You may also get bonuses that the store is offering as a reward for your business This manual refers to certain terms that may not be familiar to you These terms are described below LaundryCard s are the plastic charge cards used in this Laundromat in place of coins They can start equipment and buy products and services in this store You get your card here add value to it and use it only at this location Card readers are the small devices that read your LaundryCard Card readers are installed on laundry machines some vending machines and possibly even on doors The c
53. mm A ete ir dE dirt eo ES a 20 155 2 e OE TN 20 1 3 3 Reset Cycle Timer on X Changer od a us diris datura iod a dep d addat a ad ped ew Ee d 21 HS A VCS Cards P C 22 1 3 5 VIEW Customer Card ACUVIY sala a acit ie come Moe be edt a o soni oerte d ine dede ase dat ts 24 13 6 Screen nisi QM PE TT 26 T9 Gheck System Messages nr o aati asia ob s Pe ter fs tub Rev Pa quit er arare ru ee Pdf 27 1 3 8 Disable a Card Reader Mark It Out of Service re 28 1 3 9 Enable a Card Reader Attendant A o Du ew trac XE a a rece e RC e ERR ETE Ee c 30 1 9 10 Power Cycle ine Bill ACCEDI icono eme eut aed RE i awe nee eee A A E nore are eas 31 kodi RVC A A A II IPIALES NT A SS to nei hae nets 31 t3 12 Scheduled DIMES aria 3 28 rv crc are sae ra esr we dp in QU as A ane ac Eu Eres 32 1 3 19 Attendant Work Schedule wok ar rea doe WORDEN o Fere ce cx e d c e e NU RO CR 33 1 35 14 Guslolmisr Eros EO equae aceto tabe A id E ace qe Sena 34 13 19 ASSIONFIOMESCION APP ee wk ob ad eo aR are A ee ened ek Beh Ch w Dogon dare AR Send de axes 35 ado Veny Credi Card nui cca Fb eee AA a riens a a E Rat DR EE ee Dee AS 36 LACOISCIOrS TTC TT TUTTO TIER 37 Ted TO ollectPTOCBEe tno uos uiae at te diee den ui eccl brew Row dL ee hk tdeo Gf uei ut que gud eue euet ET aru n E 38 UO INIANAGGNS moreas ee eene M 40 Moa SE LOL LOL D 41 oe Manado MENU ura a CS te Sever
54. n menu The manager is given the option to reboot the machine being used by selecting Reboot This Machine The manager may also reboot the opposite machine or both machines by selecting the appropriate option If the machine that the manager is using is the primary a k a master machine and the manager wants the other machine to be in primary mode instead the manager may select Fail Over to Backup Once an option is chosen select Go to execute the command the system will prompt you to confirm the action the system may also ask confirm of current backup status It s not advised to execute reboots remotely On site interaction is required Page 41 Shutdown This system is X Changer 4 Primary e X Changers should be rebooted once a month for optimum performance Manager Menu Insert card to access the Manager log in screen The Manager s card can work in tandem with a PIN number for more security More information on how to set up PIN number is available in the Card Details section Be certain to remove the manager s card to return the X changer to the welcome screen when you have completed your work Page 42 Hello Setup Manager Attendants Clocked In S99 000020151 B Z8 2010 6 5241 AM There are 1 errors that require your attention Shutdown T chnicrian Check Messages From this menu the user can access Technician Attendant and Collector functions This prevents manager or owner from
55. ndants Choose Technician from Attendant Menu in order to access the Equipment Status screen Check machine status using the two Equipment screens as described above to find out what s wrong with the machine Then remove your card and take it with you while you repair the equipment Insert your card into the X Changer select the machine number and when the Status screen appears touch 1 MACHINE OK This will prompt you with a solutions screen You may select multiple options on the screen choose the options that closest match the repair When ready press SAVE on the screen to complete the transaction Your name date time and reason will be recorded in a history record for this machine for the owners review Page 30 select Services Performed Power Cycle the Bill Acceptor Select the BNA POWER CYC button from the attendant menu The screen will ask you to wait 2 to 3 minutes Selecting this option will recycle power to the bill acceptor The BNA POWER CYC button is useful for clearing occasional bill jams Refund If refunds are supported by the store this button can be used to keep track of cash refunds A es ee ee ie i NA ee OD oe rae Screen iis E Messages Page 31 When performed the system assumes that the user performing this function will refund cash from a source other than the X Changer s bill stacker When prompted remove user card and insert customers Laundry Card The card balance information appears The amount
56. nt OS A SL d 42 1 5 9C ard OQVOEVIGW a xu e Me set EU DUE a d a ie inde Tata Ne ne uod A oa b COR a O 43 dorem EO Pen CE p 44 1 5 5 2 Gard Detalls usa 22 a een ot ER ae t e nhe ta ona oe e RS o eee ei aei ve E haa ii 45 ier C6 LOT Raa We we Ge T ace oe uaa Ce Ses Reco go ar eat ae Be as 46 Foo Depense Cad eee pr c Rc E ME 51 15 0 BONUSES bose xu exu rua EP En RE ess Nu e pud Rude a 3 ao S NE E Ko pb EUR P o iS 52 1 5 7 ote ETE 53 EA Machine LS LC II IA A II II A 57 155 7 2 Acdciti nal Machine fO 2 53 53 d aper eod vilae t dame a alain a Ru PAR dar RU dune Dole 57 ST cs eoa io rcr 58 135 5 General IBfO 5 xcci e ta cased pace dos a eae Ei E RES RT Lulu au iue Ede i 58 1 90 JASSIQN OC ANS C A a I a a N AA 60 115410 Clear All Transactions 5 2 5 2 date CLEO Senna Sok ROR Beat SUB x dun dde 8 ca Bed pane d ar SHE aOR BOD Bars 60 1 09 T3Enployee BOB SsEGIIOE 3c osea iudi dated uocat dtes ds aep quot d caribe anne adea ne RUE ne at a und 61 SAP IOMOLONS ana a lee edere dac ctos Ie Brema De NACRE De antes tuve E A ets as a E Ser 62 ESAE IRURE ETT TD TEES 63 OA AST TO TELEPOLIS RENCONTRE UPS 64 155 esu ODDO FOE ccd E a Ody reto dated qux fadus stood aba udi ant d ie foe dur toad 67 1 5 13 Attendant D ties Schedule 22 5 LS BEN e og eee B dec ER CR CE a epe s ovata dw 68 15 14 Pending Atendan DUES x2 Dept issues dept S ee AAA 69 1 515 Edib Message S edit sac feo VERD alie hee d Der Rot Deine cde ets
57. or Setup Some brands of equipment support cycle configurations allowing you to adjust specific elements of the wash or dry cycle This is an optional component that requires special configuration from your CCI Distributor There are two 2 special price schedules that can be set for each type of equipment and for each day of the week Enter the start and stop times and the special price During these times the system overrides the normal price entered at the top of this screen You may also clear all of the pricing schemes by clicking on the clear button Multi Level Vending Some equipment support serial communication which is also known as MLV or Multi Level Vending If the equipment type supports this type of activity with the system extra pricing and or setup fields will be available for configuration For more information regarding a specific MLV type refer to the guide for MLV functionality guide for the specific type If the equipment type does not support MLV then there will be only one Vend price field this is also known as Pulse mode Page 56 Machine Info Here users can review the current status of all of the equipment in the store as well as access the individual service history of that machine The Model Serial and Date in Service information are also viewable here if this information has been entered in IT IS NOT AUTOMATICALLY ENTERED You may enter this info through the Additional Machine Info Screen The vend amount
58. or more information on how to apply a coupon Once you have entered the details of the program click Save To clear the current program and add a new program click Add New Program button Page 67 Coupon program is currently active Coupon Program Mame Liscount Days Start Date 27 2010 7 30 53 AM End Date 4272010 7 50 52 AM Award Discount Percentage F PO Award Dollar Bonas O Coupon Code RAINBOW Later and or Numbers Onki Coupon Required 4 Customer has To enter coupon code lo recalie coupon Apply 10 existing cards pn ABRY paani lo Cure gre pended customer cami Apphr geard to customer cards dispersed ater the program Fes Apply te new cards arm If checked Coupon Discour wall be applied an the top of regular card Ceinhine With Other Discount i discount E nol checked MAX of bwo discount values vell be used Last 3 Programs Program n a Start End Coda Cisco unt B 2T 2D10 3 27 2010 Days 7 30 53 AM 7 30 52 AM Code Award Apply To Apply To Combine Required Discount Existing Cards New Cards Discounts RAINBOW Yes o 20 vas Yes vas Coupon Program Name Simple identifier not used as coupon code Start Date The date when this coupon will be valid for redemption End Date The date when this coupon will no longer be valid for redemption Award Discount Percentage Enable this to give customer percentage discount on all machines started during program dates Award Dollar Bonus Enable this to giv
59. rd and is the highest security level of all of the system cards The functions that this card provides will allow owners and managers to automate and manage the store Almost all of the functions available to the Manager are also available remotely via a secure VPN connection Internet is the most popular method of connecting to the system but dial up is also supported For more information on how to connect to your system remotely review the appropriate documentation here All of the functions that are available to the other users of this system can also be accessed through the Mangers menus refer to the guides for Customers Technicians Attendants and Collectors Get a New Managers Card A Setup Managers card is shipped with every new system this card has the ability to dispense other Manger cards Once a managers card is dispensed it also has the ability to dispense other manger cards Page 40 Once a new store has opened and new Manager Cards have been dispensed it is highly recommended that you disable the Setup Mangers Card Detail of Manager Functions Shutdown Manager Menu Card Overview Reports Dispense Cards Bonuses Equipment Setup General Info Assign Cards Clear All Transactions Employee Hours Editor Promotions Attendant Duties Schedule Pending Attendant Duties Edit Messages Technician Solutions Set System Time Purge Cards Escrow License Key Shutdown To reboot the X Changer select Shutdown from the mai
60. rt This function allows the manager to see a date range sensitive list of employee s card usage The accounts are shown in month to date week to date and today s transactions manager is able to see which machines including vending the employees at the store are using and when they were used If the manager cannot find the specific information needed in one of the established reports the manager can then create their own report by downloading the information from the database Once the information is downloaded it will be displayed in a spreadsheet format saved on the manager s remote computer The end date for the report may be entered by the manager for further customization Note Many data tables contain large amounts of information Download times can be slow because of the dial up connection The manager should keep the date ranges close when downloading a report to save time The credit card detail report is only viewable if the credit card option has been purchased and installed This report shows a list of available daily summary reports for all credit card transactions for any given day This report may be useful in balancing credit card transactions against reports generated by your credit card merchant company The links on the screen are labeled with a date code for example the report for January 18 2006 would be labeled CCDetail 01182006 rtf Clicking on the link will attempt to open the report in a word processing program
61. saction receipt may be available from a remote printer in the store see the store attendant for the location of the receipt printer or follow the onscreen instructions CON Pemars 8 26 2010 5 25 31 PM Page 6 Add Value to a Card Insert your card into the card reader on the X changer and the balance shows on the screen Leave your card in while you do the other steps Insert bills into the bill acceptor and your balance will be updated automatically If you received any bonuses your balance will be automatically updated and you will see Touch For More Details in the balance window Touching the balance window will show you the breakdown of bonus and balance info as shown below rz 7 201 D 7 4 M 1 0 250 Hello SmartWash Mt Prospect Open 7 25 08 Customer One free dryer cycle 1 Enter Coupon Card Number 999000020165 Cash Balance 15 00 Bonus Balance 1 00 Total Credit Available 16 00 In some locations it may be possible to use your credit card to add value to your card If this feature is available then you will see an option on the screen that you may select to use a credit card Once this option is selected you will be prompted and guided through swiping your credit card entering a value to transfer and processing the transaction A receipt may be available from a remote printer in the store see the store attendant for the location of the receipt printer Remove your card when finished Y
62. screen appears that shows every machine number on a grid The numbers are color coded black means the machine is okay blue means the machine is running and red means the machine is disabled Page 14 LOU PEN Status ue es use Los 25 a ss ae ne pus 08 a pur LINE 3 LIME LIHE 2 LIHE 2 LEWES LINE 2 LIME 2 LIME E mmm mmm mm m en FAEAE3EJE AERE ieia Tie Tie PT pet pss os Ds pos D Touch the machine number that you wish to disable the machine detail screen will appear Select the reason for disabling the machine from the menu and the current status will be updated Touch the DONE option and the machine will be disabled Page 15 Machine Number 5 Model H20 Serial 4 0710020661 C Unen t ta t us 5 Last Started On 3 9 2010 8 38 21 PM by 250000002601 du ES a naa Bi AE QUT de PES MR ES LS The Machine Info Screen This screen has a Current Status at the top which indicates whether the machine is okay Status 1 whether it s currently running Status 2 or why it s out of service Status 3 12 Select the closest description for why the machine is not functioning properly The new status number will appear at the top Touch DONE to exit Notice that on the Equipment screen that machine now appears red This screen also will display the selected machines Model and Serial Number as well as the date the machine was put into service This information is located in the upper left hand corn
63. t this user has spent in your laundry since he or she got a card Last Used This is the date and time this card was last used Last Added This is the amount added to the card Last Amount This is the amount last deducted from the card Last Machine This is the machine number last used by the user Comments This is where you can store misc comments regarding this customer or card These comments are NOT viewable by the customer Special Message This text field will allow you to type a special message to a specific customer The next time the customer inserts their card into the X Changer the special message will appear Once a special message has been viewed by a customer the message box will clear Page 46 Reports The report menu provide access to the included reports CreditCard Daily Detail Report Description Screen Shot Click to Enlarge Name Totals Shows real time sales information sorted by type of machine The report can also be expanded to show the detail of any individual machine Click on the check box in the upper left hand corner and then select REFRESH REPORTS Totals The Totals History report is a robust function that allows the manager to view the History transaction totals of the store The Totals History report shows the X Changer s financial history as well as the machine s financial history Refund totals Credit balance and the number of cards sold are also given The manager may view
64. the details for each machine by checking the box next to Show Details for each machine The ending date for the report may be changed by the manager next to End Period Date The Totals History report is the overall complete financial report on the X Changer system Page 47 Employees The manager enters any start and end date and the report shows hours with a oy ua bone Hours subtotal for each employee and a grand total for the pay period ES S Collection This report shows all the collections that have been done You enter the start p aiia date at the top of the screen and all subsequent reports appear below As an important security feature each collection report is numbered sequentially This flags your attention if someone else is collecting but fails to turn in each report Starts The starts report is similar to the totals report differing only in that this report shows only the number of times each machine has been started not the total value a machine has earned Starts In order to view the total machine starts in the store the manager will view the History Starts History report The Starts History report shows the month to date week to date and today s starts history The report is shown based on types of machines The ending date for the report may be changed by the manager next to End Period Date The Starts History is effective towards viewing frequently used machines in the store Service The Service Histor
65. to Machine Okay Then touch DONE to exit the screen Note however that if you want to record a reason why you are re starting the timer first disable the machine with the appropriate code and then return its status to Okay This feature only works with Pulse mode card readers and will not work with Multi Vend style card readers Reset Cycle Timer from the Card Reader This prevents other customers from accidentally swiping a card reader on a machine that is already running The Technicians card has a unique feature that allow it to reset this cycle time to allow a technician to stop and restart a machine for testing purposes To reset the cycle time re insert your card while the machine is running after a few moments the cycle time will reset and the card reader will be ready to accept another card This feature only works with Pulse mode card readers and will not work with Multi Vend style card readers Note This process only works if the technician card that started the machine is trying to stop it Otherwise you must go to the X Changer to stop a machine s timer Page 17 Store Status Screen Touch the Store Status button from the Technicians menu Equipment Status GENERAL BTATUS Smart ash Mt Prospect Open 7 25 08 2907 Current Time 8 27 2010 0 36 48 AM 1531 W Algonquin Road Network Check 8 27 2010 0 34 33 A X Changer A Connection X Changer B Connection Database Pomar Changer amp Database
66. to return to the customer is displayed once user presses DONE the card is cleared and can be returned to management to be reused The customer should have received a cash refund this refund is logged and tracked in Refund report Money Return Card Number 999000020102 Card Balance 0 52 Card Bonus 0 00 Card Deposit 0 00 Return to Customer 0 52 Return money to the Customer and press Done button Or press Cancel to stop the operation Scheduled Duties Scheduled by the Manager these scheduled tasks can be one time tasks or reoccurring items that returned on a scheduled basis As an attendant if a Blue bar appears at the top of the screen then this indicates a scheduled task is pending and requires completion The Attendant inserts his her card and clicks the Scheduled Duties button from the Attendant menu to view jobs that should be done Miri p qr T a A Ap e c a al mom mc Y a urn h E Chaos Tw ME e in mr i at bu y hi Technician Y Refund pd A new screen appears that shows all jobs scheduled for the current time Tasks listed will have a start and end time shown it is expected that the Attendant on duty will complete these tasks within the time frame posted Once the task is completed the Attendant who performed the task Page 32 should return to the X Changer and select Complete from the screen the attendant will receive credit for completing the task on time If the task is not completed within th
67. tronic coin drop designed with a pulse relay that simulates the native pulse from a coin drop Card readers are installed on equipment throughout the store You may also see card readers on doors The card readers have a display that tells you your account balance and the price of the specific machine The display also acts as a timer to let you know how much time is left on a machine before it is available again Getting a New Technicians Card Issuing a Technician s card is done by the store manager who may also either add value to your card directly or reimburse you for money you add to your card Note an attendant typically disables a card reader when the machine breaks and then the Technician is called in Overview of Customer Functions Check In Check Out Disable a Card Reader Enable a Card Reader Resetting a Cycle Timer Store Status Screen Page 13 Check In Insert your Technicians card into either of the two X Changers You will be prompted with a confirmation screen This confirmation screen will display the current date and time and allow you to check in Hello SmartWash Mt Prospect Open 7 25 08 Service Tech Are You Checking In 8 27 2010 8 33 40 AM Check Out Insert your Technicians card and select the Clock Out option at the top of the screen the system will prompt you to confirm touch yes Equipment Status E Disable a Card Reader Insert your card into the X Changer An Equipment
68. vides specific detail about a selected card this is where you register a customer or employee card Selecting the Card Activity option at the bottom will display all of the transactions for the given card If you make any changes to this screen select the SAVE option at the bottom of the screen and a red Data Saved message appears Press DONE when finished Page 45 CARD DETAILS 999000020151 User Details Type Attendant Discount ta Language English Free Dries E Status alid PIN a i Name ane Smh address 125 Main St j City udisun i i CSOmt OSOCSCS S sata ape fel B55 E5 1217 0 Card Details Date Issued 62772010 11 20 13 AM Expenditure 500 Balance L5 00 Bonus 000 Deposit T O Last Used 120000 4M Last Added 2 00 00 AM 0 0 Last Amount 00 Last Machine 1004 E mail peces corn cest Attendant Birthday 10030250 Comments Plemme make sure you mop the break room today Special Me 55 0e Field Descriptions Type The type of user Manager Attendant Technician Collector or Customer Language The language that the user selected when the card was dispensed Only the manager can change the default language on a user s card Status Use this option to make a card invalid if it is lost or stolen Once a card is marked invalid it will no longer be usable in the store If a lost card
69. y are eligible for a bonus e Show Default Advertising Screen Check on or off will turn on or off the default Advertising Opportunities Available from an idle machine Main Screen Messages These 50 character messages can be customized and appear on the front index screen Spanish version will appear when previous customer uses Spanish card Must enter text in Spanish system does not translate Money Message 1 amp 2 These 50 character messages can be customized and appear on screens where customer is asked for money Messages run one after the other Merchant Number Credit card merchant ID number provided by credit card processing company Page 59 Credit Card Processor Code Internal code used to assist CCI software to process credit cards provided by CCI Credit Card Minimum Amount The minimum amount that can be charged on a single credit card transaction Credit Card Maximum Amount The maximum amount that can be charged on a single credit card transaction Daily Credit Card Limit The maximum amount that a single credit card number can charge in a system on a single day without attendant intervention If customer attempts to use card after this amount has been reached they will be prompted to See the Attendant for Assistance The attendant can use the Verify Credit Card feature to override this setting Receipt Printer Check this box if you want customers to be able to print credit card receipts Assign Cards The
70. y report is used to show all of the service activity for all of the History machines in the store Enter a desired date range and then click on Refresh to see the activity Monthly Monthly reports are accessed differently than other reports The manager can Available Menthly Reporta access the reports by clicking on one of the files listed under Available Reports The files are of two types csv and htm The csv files will show the report in a spreadsheet format while the htm files are displayed identical to the customary report format The Monthly Reports allow the manager to view previous month s reports when needed Monthly reports are important for the manager s records and are also effective towards tracking the stores financial progress Page 48 Bonus Totals Bonus History Average Usage Machine Activity Average Totals Weekly Totals The Bonus Totals report shows the bonus activity for the store The bonus information is shown for both the X Changers and the machines in the store The dollar amounts in this report are reflected as year to date month to date week to date last month and today s bonus amounts Total bonus amounts are also shown for both the X Changers and the machines The Bonus Totals report allows the manager to see where and how bonuses are being distributed throughout the store The bonus History report is similar to the Bonus Totals report only more focused ES mem on the general history

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