TJ 700 Series Modem
Contents
1. Terayon DOCSIS TM Modem Installation Guide TJ 700 Series Modem TERAY AN 4988 Great America Parkway Santa Clara CA 95054 8500229 Rev Table of Contents Table of Contents ConeratulatiOns s sepe eb EXE NER 1 Started s app Ide p Re en RAD vd S 1 Package Contents doe E badd n a aD A E Ba 1 System Requirements 3 Installation Overview EP eee ees e AE RE 3 Connecting the Modem 15 su sassa kusa puwaq apus ER 4 Modem Connectors ERR Rd e erbe md 5 Connecting the CATV Coaxial Cable to the Modem 6 Connecting the Power Adapter to the Modem 8 Connecting the Modem to your PC 9 Starting the Modem js aot VES X NR 14 Reading Your Modem Lights 15 Wall MOWRBUNS Oe z X z E COE ec erac ee voe dr SS ha es 16 PN iti n a LE a hid uer MO 17 Troubleshooting REESE ER 19 Technical Support and General Inquires 21 Warranty ica yusayusa uquna oi Ad d asi 22 Modem Intallation Guide Congratulations Installation Guide READ ME FIRST Congratulations Congratulations on your purchase of a Terayon DOCSIS Cable Modem The Terayon TJ 700 Series DOCSIS Cable Modem2. Connecting the Modem To install your new cable modem you will need the following items Two coaxial cables of a length appropriate to your installation One cable line splitter A 7 16 inch wrench When installing your new cable modem a cable splitter and two new cables are required The cable splitter divides the incoming signal from the cable company into two signals one for the household TVs and one for the cable modem No TV sets are allowed on the cable that connects to the cable modem Figure 2 illustrates a typical cable modem installation CATV CONVERTER TV CABLE lt TV TV CABLE COAX CABLE B CABLE OUTLET SIGNAL FROM CABLE CO TV AND DATA CABLE CABLE SPLITTER COAX CABLE A DATA TJ 700 SERIES NEW INSTALLATION i DOCSIS MODEM Figure2 Typical Cable Modem Installation 4 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Connecting the Modem Modem Connectors Before you begin installing your new cable modem take a moment to familiarize yourself with the modem connectors identified in Figure 3 An explanation of each connector follows the illustration Figure 3 Modem Connectors 1 RF Cable Connector Connects the modem to the incoming signal from the cable company via a cable splitter 2 DC Power Input jack Connects the modem to the Modem Power Adaptor 3 USB Serial Port C
3. Modem Installation Guide Connecting the Modem PC TOWER REAR VIEW 000000000 ETHERNET 0 INTERFACE CARD Ce ETHERNET PORT ETHERNET CABLE FROM MODEM ETHERNET PORT Figure9 Ethernet Cable to Ethernet Card Connection NOTE NOTE Your computer may be a desktop model or a tower model and may look different than the illustration NI shown in Figure 9 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 11 Connecting the Modem Connecting the USB Cable In order for your computer USB Interface to pass data back and forth to the Terayon TJ 700 Series Modem you must connect a USB cable to the modem USB port and the USB port on the back of the computer To connect the USB cable follow these steps 1 Retrieve the USB cable from the box the modem came in Use Figure 1 on page 2 to identify the cable Notice that the USB cable has two types of connectors an A type and a B type Figure 10 identifies the connector types B CONNECTOR Figure 10 USB Cable Connectors 2 Using Figure 11 as a guide insert the USB cable B connector into the USB Serial port on the back of the TJ 700 Series modem TJ 700 SERIES DOCSIS MODEM USB SERIAL PORT A CONNECTOR Figure 11 Connecting the USB Cable 12 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Connecting the Modem 3 Insert the USB cable A connector into
4. way This modem is designed for use with two way cable plants Verify your account is activated Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 19 Troubleshooting Problem The Cable LED never stops blinking Possible Solution The signal from your cable company equipment may be too weak or the cable line may not be properly attached to the modem If the cable line is properly connected to the modem call your cable company to verify whether or not a weak signal may be the problem Problem The power on my modem goes on and off sporadically The Cable LED never stops blinking Possible Solution You may be using the wrong power supply Check that the power supply you are using is the one that came with your cable modem If you cannot connect to the Internet at all use this checklist to help identify possible problems Make sure your computer and monitor are turned on Make sure all power plugs are completely inserted into their sockets Your computer and cable modem should be plugged into grounded outlets If you are using a power strip make sure it is turned on Make sure all data cables are firmly connected at both ends Ifyou still do not have a connection call your cable service to confirm they have properly set you up for service If so instructed reset your modem 20 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Technical Support and General Inquires TECHNICAL SU
5. ON or are blinking see Troubleshooting on page 19 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Connecting the Modem Reading Your Modem Lights The indicator LEDs on the front panel of the Terayon cable modem tell you what s happening during a communications session The table below tells you what each LED indicator means LED Color Definition Power Green Dark when power is Off Solid when power is On Cable Green Dark for no downstream RF carrier present or power Off Flashing slowly for downstream RF carrier present and ranging in process Flashing fast when registration is in process or if flashing fast continuously network access has been disabled by your cable company Solid for modem registration complete and ready to transfer data x O PC Green Dark when no carrier is present to or from PC or wO power is Off TERASE Solid when carrier is present to or from PC Data Green Dark when no data is passing through modem or power is Off Flashing when data is passing through modem Test Amber Dark when initial modem self test is OK or power is off Flashing when modem self test is in process or when modem is receiving software updates Solid when modem fails the initial self test Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 15 Wall Mounting Wall Mounting To save space on your workstation desk top you can mount a TJ 700 Series modem to a wall near your computer o
6. PPORT Technical Support and General Inquires Welcome to Terayon DOCSIS Cable Modem Support Terayon provides service and support in the following ways E mail Support terajet support terayon com Find Terayon Support on the Terayon Web Site Visit our web site at http www terayon com Talk to a Technical Support Agent To speak directly with a support agent who specialized in Terayon DOCSIS cable modem information call this toll free number 1 888 859 3242 Hours of opera tion are Monday through Friday 8 00AM 5 00 PM Pacific Time Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 21 WARRANTY Warranty Terayon warrants that for a period of one 1 year from the date of purchase from Terayon or an authorized reseller the product will be free from defects in material and workmanship under normal use If this product is not in good working order as warranted the sole and exclusive remedy shall be at Terayon s option and expense to repair the defective product or to provide an equivalent replacement product All products that are replaced will become the property of Terayon Replacement products may be new or products reconditioned to a like new tion Restrictions This warranty does not apply if the product a has been altered except by Terayon b has not been installed operated repaired or maintained in accordance with instructions supplied by Terayon c has been subjected to
7. TE While you may be able to successfully complete a phys ical connection to a hub or switch indicated by a green PC LED you cannot obtain additional IP addresses unless your subscription allows for more than one IP address Contact your cable operator for more infor mation Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 17 FAQs Q Can I down load new modem software drivers or do something to optimize the modem configuration in order to improve my performance A modem configuration and downloading of software drivers can only take place over the cable TV cable and are provided by the cable operator But improving the performance of your cable modem does not give the cable operators access to your computer so your personal privacy and security are not affected Q If I don t subscribe to cable TV can I still get a cable modem Internet con nection A Yes but this is a question for your cable service provider or Broadband Ser vice Provider BSP and depends on their policies Q The product specifications define varying data rates why don t I see those A The cable operator has the flexibility to set different performance levels to dif ferentiate between different types of subscribers In general individual resi dential subscribers will not be allocated the entire channel bandwidth Q Can I watch TV and surf the Internet at the same time A Yes neither television or data signals are affected by
8. abnormal physical or electrical stress misuse negligence or accident or d used in ultra hazardous activities DISCLAIMER OF WARRANTY EXCEPT AS SPECIFIED IN THIS WAR RANTY ALL EXPRESSED OR IMPLIED CONDITIONS REPRESENTA TIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR MERCHANTABILITY FITNESS FOR A PARTIC ULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW IN NO EVENT WILL TERAYON OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE PROFIT OR DATA OR FOR SPECIAL INDIRECT CON SEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT EVEN IF TERAYON OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBIL ITY OF SUCH DAMAGES In no event shall Terayon s or its suppliers liability of the Customer whether in contract tort including negligence or otherwise exceed the price paid by Customer for the product The foregoing limitations shall apply even if the above stated warranty fails of its essential purpose
9. all it according to manufacturer instructions 2 If your PC is equipped with 10 Base T Ethernet card proceed to Connect ing the 10 Base T Ethernet Cable on page 10 If your PC is equipped with a USB Serial Port proceed to Connecting the USB Cable on page 12 p IMPORTANT Do not connect the modem to both the PC Ether net and the USB port Use either the USB or the Ethernet port not both Note that the Ethernet connection is preferable to the USB connection if both are available The Ethernet connection is the fastest speed connection and will not be shared with other devices Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 9 Connecting the Modem Connecting the 10 Base T Ethernet Cable To connect the 10 Base T Ethernet cable follow these steps 1 Retrieve the 10 Base T Ethernet cable from the box the modem came in Use Figure 1 on page 2 to identify the cable 2 Using Figure 8 as a guide connect one end of the 10 Base T Ethernet cable to the RJ 45 Ethernet port on the back of the modem TJ 700 SERIES 00088 RJ 45 ETHERNET PORT 10 BASE T P ia CABLE TO ETHERNET PORT ON comme Figure 8 Connecting the Ethernet Cable to the Modem 3 Connect the remaining end of the 10 Base T Ethernet cable into the RJ 45 Ethernet port on the Ethernet Interface Card as shown in Figure 9 4 Proceed to Starting the Modem on page 14 10 Terayon TJ 700 Series DOCSIS Cable
10. ecting the Modem 4 Using Figure 2 and Figure 4 as guides connect one end of a coax cable Cable B to one of the OUT connectors on the cable splitter Tighten the connector with 7 16 inch wrench 5 Connect the remaining end of Cable B TV Cable to the same TV Con verter Box or VCR 6 Again using Figure 2 and Figure 4 as guides connect one end of coax Cable A Data to the remaining OUT connector on the cable splitter Tighten the connection with a 7 16 inch wrench 7 Remove your new cable modem from its box and place it near your computer 8 Connect the remaining end of coax Cable A Data to the RF connector on the modem as shown in Figure 5 Tighten the connection with a 7 16 wrench TJ 700 SERIES DOCSIS MODEM s S XN gt 9 AN o AN SE MC 9 a DEN 0 8 o 9 o 5 5 o 9 9 8 Ss o 9 9 9 iJ iJ 5 9 9 9 9 s SS gra G8 CONNECTOR 9 Soo a S tg e DEDERIS 9 Sas r a i o COAX CABLE FROM CABLE SPLITTER CABLE A Figure5 Connecting the RF Cable to the Modem Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 7 Connecting the Modem Connecting the Power Adapter to the Modem Power for your cable modem is generated by the Power Adapter unit that comes with the modem The Power Adapter and power cord shipped with your TJ 700 Series modem is one of the adapters s
11. hown in Figure 6 in compliance with the requirements of your country Figure6 Power Adapters To connect the Power Adapter to the modem do the following 1 Remove the modem Power Adapter from the modem cable box 2 Using Figure 7 as a guide insert the Power Adaptor output connector into the DC Power input jack on the back of the modem TJ 700 SERIES voesis MODEM POWER ADAPTER Figure 7 Connecting the Power Adaptor to the Modem CF IMPORTANT Do not connect the adaptor to an AC outlet at this time 8 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Connecting the Modem Connecting the Modem to your PC In order for your computer to communicate with your new modem and the Inter net it must be equipped with a network interface Today s computers are typically equipped with either a 10 Base T Ethernet port or a Universal Serial Bus USB port TJ 700 Series modems come equipped with RJ 45 Ethernet and USB con nectors allowing the modem to connect to either an Ethernet port or a USB serial port To connect your new modem to your PC do the following 1 Before you begin connecting the modem to your PC look in your computer user manual or look at the back of your PC to see what kind of network inter face your PC is equipped with CF IMPORTANT If you do not have a network interface installed in your computer you will need to purchase one from a retailer or your local cable company and inst
12. is the perfect choice for connecting your personal computer to a fast broadband Internet connection Getting Started This installation guide is designed for anyone who wants all the how to infor mation about installing the Terayon TJ 700 Series Data Over Cable Interface Specification DOCSIS Cable Modem You have probably heard of online help Well think of this installation guide as onside help For best results read each pro cedure beforehand reviewing each procedure may answer some questions that could come up during the installation process So let s get started Package Contents Please take a moment to unpack your modem and familiarize yourself with the all cables and components included in the box Use the list below and Figure 1 to ver ify the contents of the box Terayon TJ 700 Series Cable Modem Package Contents Terayon Model TJ 700 Series DOCSIS Cable Modem Cable Modem Power Adaptor RJ 45 Ethernet Cable Universal Serial Bus USB Cable CD ROM with USB Drivers Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 1 Getting Started TJ 700 SERIES DOCSIS MODEM POWER ADAPTER NOTE The appropriate Power Adapter is included with your modem USB Drivers e Installation Guide Quick Install Guide Adobe Acrobat Reader x USB CABLE Figure 1 Contents of Cable Modem Box 2 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Getti
13. ng Started System Requirements Before you begin installing your new Terayon cable modem make sure your com puter system has the following hardware and software Hardware Software IBM PC or Compatible Apple Macintosh CPU Pentium class microprocessor or Power PC 601 or later equivalent iMac Memory RAM 32 MB 24 MB Available Disk Space 50 MB 50 MB Operating System Windows 95 98 2000 ME OS 7 5 1 or later Windows NT 4 0 Workstation Network Connectivity Must have one Must have any one USB Port 10 Base T Ethernet Card 10 Base T Ethernet Card PCMCIA Ethernet Card PCMCIA Ethernet Card lap laptop top CF IMPORTANT Computers using Windows 95 NT 4 0 or a Mac intosh operating system must use an Ethernet port to connect to the TJ 700 Series Modem Installation Overview As you follow the self installation process you may be asked to perform some tasks you have not previously attempted You will be guided through the follow ing steps Connecting the CATV Coaxial Cable to the Modem Connecting the Power Adaptor to the Modem Connecting the Modem to your Computer Starting the Modem What You Will Need The following is a list of items you will need to install your new Terayon cable modem This installation guide Your computer user manual The cable modem Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 3 Connecting the Modem INSTALLING THE MODEM
14. onnects the modem to the USB port on your computer 4 RJ 45 Ethernet Port Connects the modem to the Ethernet port on your computer NIC card Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 5 Connecting the Modem Connecting the CATV Coaxial Cable to the Modem In order for your cable modem and your computer to access the Internet you need to connect the coaxial cable that comes from your cable outlet to the modem This is typically done using a cable splitter See Figure 2 on page 4 To connect your modem to the CATV coaxial cable follow these steps 1 Locate the CATV coaxial cable connected to the cable outlet You can find it in one of three ways It may be connected to a TV Converter Box a VCR It may be connected to a wall mounted outlet It may be coming out from under a baseboard or some other location 2 When you locate the CATV coaxial cable disconnect it from the TV Con verter Box or VCR You may need to use a wrench to disconnect the cable 3 Locate the cable splitter then using Figure 2 and Figure 4 as guides connect the CATV coax cable you disconnected in step 2 to the IN connector on the cable splitter Tighten the connector with a 7 16 inch wrench COAX CABLE TO TV CONVERTER OR VCR CABLE B COAX CABLE i TO MODEM RF CONNECTOR CABLE A Figure 4 Connecting Coax Cables to Cable Splitter 6 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Conn
15. r mount it to the workstation desk Figure 13 shows mounting options Figure 14 illustrates how to mount the modem 1 WALL MOUNTING OPTION 3 OPTION 2 PC TOWER DESK MOUNTING ENCLOSURE Figure 13 Mounting Options y MOUNTING SURFACE TJ 700 SERIES NOTE Leave screw head 1 4 inch from mounting surface for modem mounting Figure 14 Modem Mounting Diagram 16 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide FAQs FREQUENTLY ASKED QUESTIONS FAQs I have more than one computer attached to a Terayon modem A Yes Terayon cable modems do provide this capability but you will need to install a hub into your system and you must arrange for this service with your cable service provider Some service providers limit the number of computers connected to the modem Q Can I connect the Terayon cable modem to a hub or switch A Yes you can connect the Terayon cable modem to a hub or switch There are two ways to successfully complete a physical connection 1 Buy a cross over cable and connect the port labeled 10Base T on the Ter ayon cable modem to one of the ports on the hub or switch 2 Many newer hubs and switches have an uplink port specifically designed for cascading Connect this uplink port to your Terayon cable modem and it should work without a cross over cable Connect your PC to another avail able port NO
16. simultaneous use 18 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide Troubleshooting TROUBLESHOOTING Troubleshooting Problem I cannot access my E mail or Internet Service Possible solution Check all connections Make sure the cable line is securely connected to the cable jack on the back of the modem Verify the Ethernet or USB cable is securely plugged into both the modem and your network interface card or USB network interface Make sure your Power Adaptor is properly plugged into both the modem and a wall outlet or surge protector If your cable modem is properly con nected the Cable and PC indicator lights on the modem front panel should be a solid color If the Cable and PC indicator lights LEDs are solid green not blinking your cable modem is operating properly Try shutting down and powering off your computer and then turning it back on This will cause your computer to re estab lish communications with your cable company server 1 If you are using the cable line splitter try bypassing the splitter by discon necting it and running a single coaxial cable between the cable modem and your cable wall jack Try reconnecting after making this change If recon necting is successful you may have a bad splitter 2 Your network interface card may be malfunctioning Refer to the Manufac turer s documentation for troubleshooting information 3 Call your cable company to verify their service is two
17. the computer USB Serial port on the back of your computer as shown in Figure 12 NOTE Your computer may be a desktop model or a tower model and may look different than the illustration N shown in Figure 12 NOTE PC TOWER REAR VIEW Oooooooooo OoooooooooQo USB PORT A CONNECTOR USB CABLE FROM TJ 700 SERIES MODEM Figure 12 USB Cable to Computer USB Port Connection 4 Proceed to Starting the Modem on page 14 Terayon TJ 700 Series DOCSIS Cable Modem Installation Guide 13 Connecting the Modem Starting the Modem To start operating your new Terayon cable modem do the following 1 Plug the Power Adaptor into an appropriate AC power outlet Once your Terayon cable modem is properly connected and the Power Adapter is connected to an AC power outlet it will automatically boot up and start scanning for the active cable modem channel from your cable company server tira IMPORTANT When you power up the Terayon DOCSIS cable modem for the first time it can take up to 10 min utes for the modem to complete its boot up and scanning sequence Do not turn modem power off during the boot up and scanning sequence unless your cable operator instructs you to do so Verify the Cable and PC LED indicators on the modem front panel are ON If the Cable and PC LEDs are ON and not blinking you have successfully installed your new Terayon cable modem If the Cable and PC LEDs are not
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