Telematrix 3100 Series User Guide
Contents
1. Never install telephone or Ethernet jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone and network lines Connecting the Handset Cord 21a amp 21b A 9 ft modular handset coil cord is provided To install simply plug one end of the coil cord into the jack at the base of the handset and the other end into the jack located on the left side of the telephone base marked Handset Connecting the Line Cord 27 A 15 ft modular line cord is provided To install simply plug one end of the cord into the modular jack on the underside of the base unit and the other end into the wall jack 27 TELEMAT RN X STATEMENT OF LIMITED WARRANTY TELEMATRIX INC warrants to its original end customer purchaser that Spectrum PLUS Marquis and RETRO branded products manufactured by TELEMATRIX INC are free from defects in materials and workman ship for five 5 years after the date of purchase and Regency branded products manufactured by TELEMATRIX INC are free from defects in materials and workmanship for three 3 years other than the following products for which the warranty period shall be one 1 year handset batteries either NiCd or NiMH used in TELEMATRIX INC cordless products If a product fails this warranty2. Pause timing is 3 6 sec 1 Lift the Handset off hook position Press the Store key once 4 Program Flash by pressing 1 for 100mS 2 for 200mS etc 5 amp 12 Exit programming by hanging up the handset Aa w N To program Pause follow the above sets except at 3 do the following 3 Programming Pause by pressing 1 for 1 0 sec 2 for 2 0 sec etc 10 7 Storing Pause Redial Into Memory Pause 10 If you are using your telephone anywhere that requires an access code for outside calls you may need to add a Pause to the number to allow time for the outside line to connect You can enter an many pauses as needed Note a Pause or Flash programmed into memory counts as one digit when storing a number 1 Lift the Handset 2 Press the STORE Key 4 3 Enter the required access code using the dial pad Press the Pause key Enter the digits to be stored using the numeric dial pad Press the desired memory location wherein the number is to be stored If additional numbers are to be stored repeat steps 3 thru 7 oOo N O O A Hang up the Handset Does not apply to non memory key telephones Flash hook function Flash 5 amp 12 The Flash function is used to access PBX features or Telco line features such as Call Waiting The Flash function is a 600mS timed line break If the Flash function will be used of
3. during the warranty period TELEMATRIX INC will at its option either repair or replace the defective product or parts or deliver replacements for defective products or parts on an exchange basis at no additional charge to the customer except as set forth below Repair parts or replacement products may be either new or reconditioned Products or parts returned to TELEMATRIX INC under this warranty will become the property of TELEMATRIX INC Warranties on products repaired by TELE MATRIX INC expire at the termination of the original warranty period This limited warranty does not cover 1 Products or parts which are damaged abused or misused 2 Any damage resulting from improper installation maintenance or operation of the product 3 Damage resulting from unauthorized modification or repair of the product or from improper connec tion of the product to other equipment 4 Cords connectors and replaceable batteries 5 Damage in transit to the TELEMATRIX INC repair facility 6 Any product or part unless proof of date of purchase is submitted with the product when returned for warranty repair or 2 Costs incurred by the customer in removing and shipping the product to TELEMATRIX INC for repair or replacement and costs of reinstallation of the product 8 Products or parts which are not owned and used by the original end user customer The cost and risk of loss or damage for sending the product to TELEMATRIX INC will be born
4. 21 TeleMatrix Europe 44 0 1908 682180 TeleMatrix Middle East 971 4 2676550 10 Programming Message Waiting 1 Touch Key TouchLite Message Waiting Into Memory TouchLite 16 TouchLite is an innovation that integrates the visual message waiting lamp and a speed dial key onto one It allows easy access for guests to retrieve messages When the message waiting lamp lights notify the guest that a message is waiting a simple press of the Red TouchLite button connects the guest to the message center or front desk TouchLite also adds an additional memory location to this telephone 1 Lift the Handset 2 Press the STORE Key 4 3 Enter the number to be stored using the numeric dial pad 4 Press the red TouchLite key to store 5 Hang up the Handset Does not apply to 3100LBY or 3100MWB telephones Calling Placing a Call Using the Handset 1 Lift the handset e Dial out by using the numeric dial pad or by pressing a speed dial location Receiving a Call Using the Handset or Speaker 1 amp 14 On a single line telephone when the phone rings either lift the handset or press the speaker key should you have a speakerphone to begin the conversation e On a two line telephone when the phone rings the line LED indicator will blink to show which line the call is coming in on Select the blinking line key then lift the handset or press the speaker key should you have a speakerphone to begin the conv
5. Handset coiled cord 9 ft 2 5m Mute Key page 5 C Base unit Conference Flash Recall Key page 5 D Handset Calling page 6 E Printed Faceplate Speakerphone Key page 6 F Protective plastic faceplate overlay Programming The following are optional Items possibly Speed Dial Memory Keys page included Must be ordered separately Flash amp Pause Timing page 7 amp ai E TE none Flash amp Pause into Memory Keys page 8 o eee Message Waiting TouchLite page 9 inch to wall line cord Please call TeleMatrix Servicing fe 2 o p E l Sines Care amp Maintenance page 11 Warranty page 12 COMPLIANCE amp SAFETY As specified by FCC regulation we are required to inform you of specific governmental and compliance regulatory requirements safety notices safety instructions and other informative information TeleMatrix Inc provides this information in a separate manual We place the separate Compliance and Safety Manual within each outer box or product box when shipped Prior to reading this operation manual and prior to setting up your telephone please refer to the Compliance and Safety Manual If the Compliance and Safety Manual is not immediately available Please obtain a free copy by calling our PriorityCare department 1 800 462 9446 or by downloading a copy on our Internet web site www telematrixusa com 2 Installation Caution Information e Never install telephone or network wiring during a lightning storm e
6. TELEMAT RYN X TeleMatrix In USA 5025 Galley Road Colorado Springs Colorado 80915 USA 1 800 462 9446 domestic 1 719 638 8821 international www telematrixusa com TeleMatrix Europe LTD Unit 33 Stratford Office Village Walker Avenue Wolverton Mill Milton Keynes Buck MK 5TW United Kingdom 44 0 1908 682180 www telematrixeurope com TeleMatrix Middle East Hamriyah Free Zone Sharjah UAE 971 4 2676550 www telematrixusa com MARQUIS SERIES 3100 Series User s Guide TELEMAT RN X Single and Two Line 3100 Series Telephones Base Underside Features amp Controls 23 Non Slip Rubber feet 25 Wall Mount bracket attachment slots 26 Wall Mount Bracket with Short Line Cord 27 Wall Line Cord amp Phone Connection TELEMAT RN X Congratulations on purchasing a TeleMatrix telephone product Our goal is to provide you with seamless endpoint communications TeleMatrix is known worldwide for it s telephony innovations such as SteelTrap memory technology which eliminated the need for batteries in telephones and gives you the added assurance that your speed dial keys will retain their memories even in the event of loss of power TouchLite is another revolutionary invention that allows you to simply press the message waiting light and you will retrieve your messages vs a complicated set of instruction to retrieve messages Along with leading technological advances TeleMatrix believes strongly in qual
7. d 2 Indicators Speaker amp Mute Key Connecting amp Status Indicators 14 amp 17 Speakerphones are equipped with LED indicators to show the current feature key status e Press Speaker or Mute Feature Key to use that service LED will light Green when that key is IN USE Features Using the Mute Feature on Speakerphones 17 A Mute key is provided to allow privacy during a background conversation When the Mute key is activated the microphones in the handset and speakerphone are disabled When the Mute feature is activated the caller will not hear your voice The Mute key will light to show that the feature is activated To de activate press the Mute key again Does not apply to non speakerphones Using the Conference Key on Speakerphones 12 only on 2 Line Models The Conf key is used to establish a 3 way conversation The conference feature is activated by a soft key that will automatically reset when hung up A 3 way Conference call can be established while using either the handset or speaker phone To use the Conf feature 1 Place the line that is currently in use on Hold by pressing the Hold key The line status indicator will turn from Green to Red 2 The second call can be established by selecting the idle line key and dialing the call 3 When the second call is established activate the 3 way conference call by pressing Conf key Li
8. e by the cus tomer TELEMATRIX INC EXPRESSLY DISCLAIMS ALL WARRANTIES EXCEPT THE LIMITED WARRANTY SET FORTH HEREIN WHICH IS THE SOLE AND EXCLUSIVE WARRANTY OF THE PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED OR STATUTORY THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PUR POSE THE CUSTOMER S SOLE REMEDY UNDER THE TELEMATRIX INC WARRANTY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE IN NO EVENT WILL TELEMATRIX INC BE LIABLE TO CUS TOMER OR ANY OTHER PARTY FOR ANY INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION DAMAGES OF LOST PROFITS LOST REVENUES LOSS OF USE OF FACILITIES OR EQUIPMENT OR COST OF SUBSTITUTE EQUIPMENT ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT EVEN IF THE CUSTOMER HAS ADVISED TELEMATRIX INC OF THE POSSIBILITY OF SUCH DAMAGES TELEMATRIX INC LIABILITY FOR DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT This limited warranty is non transferable without the prior written approval of TELEMATRIX INC It gives the customer specific legal rights The customer may have other rights which vary under local law Some jurisdic tions may not allow limitations on the term of an implied warranty or exclusions or limitations of incidental or consequential damages 12 Version 09 24 08 CARE AND MAINTENANCE e Keep the telephone dry If it gets wet wipe it dry immediately Liquids m
9. ersation Placing a Call Using the Speakerphone 14 The 3100 Series speakerphones are equipped with a high quality speakerphone feature to allow hands free operation To use simply press the Speaker key when placing or answering a call The telephone line will activate automatically The Speaker key will light up indicating that the speakerphone is in use To hang up press the Speaker key again Does not apply to non speakerphone telephones Programming To program Store 4 Flash 5 amp 12 and Pause 10 some of these programming keys are located under the faceplate and overlay begin by lifting up faceplate and overlay by either a paperclip or sharp pointer Storing a Number Into Memory Keys Store 4 Each location can store up to 32 digits in tone mode Note a Pause or Flash programmed into memory counts as one digit when storing a number 1 Lift the Handset 2 Press the STORE Key 4 3 Enter the number to be stored using the numeric dial pad 4 Press the desired memory location wherein the number is to be stored 5 If additional numbers are to be stored repeat steps 3 thru 5 6 Hang up the Handset Does not apply to non memory key telephones Programming Flash Timing amp Pause Timing Flash timing options are 100mS thru 1000mS programmable in 100mS increments The default Flash timing is 600mS Pause timing options are 1 0 sec thru 5 0 seconds The default
10. ight contain minerals that can corrode the electronic circuits Use and store the telephone in a normal temperature environment Temperature extremes can shorten the life of electronic devices and distort or melt parts Keep the telephone away from excessive dust and dirt that can cause premature wear of parts Wipe the telephone with a damp cloth occasionally to keep it looking new Do not use harsh chemicals cleaning solvents or strong detergents to clean the system SERVICE When problems arise during installation or service that cannot be resolved using this or related documents contact the TeleMatrix Technical Service departments TeleMatrix Inc USA Telematrix Europe LTD TeleMatrix Middle East Free 1 800 462 9446 N America only Tel 1 719 638 8821 44 0 1980 682180 971 4 2676550 Fax 1 719 638 8815 44 0 1908 682189 971 4 2677361 prioritycare telematrixusa com prioritycare telematrixeurope com vsimon telematrixusa com Many times a problem can be resolved by contacting a TeleMatrix support agent Please contact TeleMatrix PRIOR to sending a telephone to our service center for repair In the unlikely event that a factory repair is necessary 1 Include a brief description of the trouble that you are experiencing 2 Include a proof of purchase for a repair warranty 3 Send the telephone prepaid by UPS or Parcel Post insured to TeleMatrix Inc USA Customer Care Center 5025 Galley Road TeleMatrix Eu
11. ity control both at the factory prior to being shipped and again at our head quarters before they are sent to you This is evident in our less than 1 return rate With all this said TeleMatrix understands that it is our people that truly make the difference The company culture is one of excellence The entire team from sales to production to shipping are all watching over your product to ensure it is delivered on time with the correct programming and faceplate just as you have instructed Our Priority Care department is set up specifically to assist you with the planning and post delivery of your telephone Should you have any questions run into difficulties or are interested in learning more about your telephone please do not hesitate to call our qualified professionals They are eager to assist and extremely friendly courteous and knowledgeable Thank you for joining the TeleMatrix family From the entire TeleMatrix Team 13 TELEMAT RA TABLE of CONTENTS Features MARQUIS Features amp Controls page 1 E Parts List page 2 3 1 00 S erles Compliance Safety page 2 Telephones Installation Caution Information page 3 INSTALLATION Connecting Handset amp Line Cord page 3 amp USERS GUIDE Switch Settings page 4 message waiting amp line voltage Wall Mounting page 10 PARTS CHECK LIST oe Operation ia parts are included in this pack Handset amp Speaker Volume page 4 A Line cord 15 ft 4 5m RU14 jue ee ie f B
12. ne 1 and Line 2 will automatically bridge together and all three parties can now converse 4 To end the call simply hang up by placing the handset back in its cradle on hook or by pressing the Speaker key 5 If you wish to continue speaking with one of the callers and wish to drop the other caller simply press the line key of the caller you wish to continue speaking with The other caller will automatically drop off Does not apply to non speakerphones or single line telephones 5 Wall Mounting Wall Mounting optional The 3100 Series telephones was designed to 25 conveniently wall mount Please follow these easy steps 1 The handset retaining clip must be engaged to secure the handset when hanging it up To engage the clip unsnap the clip rotate the clip 180 degrees and then snap the clip into place 3 2 Plug one end of a short line cord into the line jack on the underside of the base unit Plug the other end of the line cord into the wall jack 29 3 Attach the Wall Mount Bracket on to the back of the phone placing mounting clips 28 into brackets slots push in place until you hear them snap into place 28 4 Next guide the phone with wall mount wedge onto the studs of the wall 3 jack Press down firmly until you feel it snap into place The unit is now wall mounted Please call PriorityCare to order Wall Mounting Wedge and Short Line Cord TeleMatrix USA 1 719 638 88
13. rope LTD Customer Care Center Unit 33 Stratford Office Village TeleMatrix Middle East Customer Care Center Hamriyah Free Zone Colorado Springs Walker Avenue Wolverton Mill Sharjah UAE Colorado 80915 USA Milton Keynes 971 4 2676550 1 719 638 8821 Buck MKL12 5TW United Kingdom 44 0 1908 682180 TeleMatrix will pay to return the repaired telgpnone to you Please feel free to check on its progress by calling your regional TeleMatrix PriorityCare Settings Line Voltage Selector 3100 SERIES telephones are equipped to operate behind a PBX telephone systems rated between 24 volts and 48 volts Line voltage selection is an auto detect function no need to set switches Message Waiting Selector This telephone automatically responds to both NEON or low voltage LED signals Message waiting selection is an auto detect function no need to set switches Operation Volume Handset amp Speaker Volume Control 11a amp 11b The handset volume control increases the volume of the handset When the handset is off hook or speaker key engaged on speakerphones press the volume control keys to increase or decrease the volume The handset volume control is a 3 step operation and 2 step operation for 3100LBY sets All models are HAC hearing aid compatible Ringer Volume Control 8 The ringer volume control switch is on the right side of the phone Settings are either Low or HI High for both lines 1 an
14. ten store the feature into memory located for easy access as follows 1 Lift the Handset then press the Store key 2 Press the Flash Key 5 amp 12 3 Press the memory location wherein the Flash is to be stored 4 Hang up the Handset
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