Ling He Simulation 2.6 User Manual
Contents
1. Location Find Printer Number of copies 1 Curent Page Pages I Collate neo gm Selection 6 0 LING HE Simulation Stopping amp Saving Sessions 6 1 Stopping amp Restarting This Version of the LING HE Simulation allows you to stop a session anytime you want and resume it at a later stage To stop the session just quit the simulation software By selecting The current session will be tamati ay skis in inc file EISMission eis To restart a session just select OP CONIRHCITOIm where YOU SOPHEA which will appear automatically on the Main Screen the next time you will enter the simulation software 6 2 Automatic Saving before Quitting a Session This Version of the LING HE Simulation automatically saves a copy of the session every time you quit the simulation software in addition to producing the Report in editable form Hence the latest state of the session is always stored in the file EISMission eis and can be reloaded You can LUE restart your session from the point you left it by selecting PREE after restarting Page 17 AlphaLabs 2005 APPENDIX A Cross Reference for Key Navigation Buttons at Top of Screen Control Panel People amp Progress Org Chart Org Networks Initiatives Track Record Insights amp Issues Take Decision Our Strategy Refer 5 1 Refer 3 Refer 5 6 Refer 5 4 Refer 5 8 Refer 5 7 Refer 5 5 Refer 4 0 Lin2. LHC management appears to have delayed its implementation As displayed in the enclosed screens of the simulation you will be able to choose among many different initiatives to meet your goal In some cases you may gather information on the managers for example who has lunch with whom etc In other cases you may take direct action to try to convince the managers and thus influence their willingness to adopt the proposed innovation Each time you implement an initiative you will receive feedback about the impact of your decision immediately The objective is to get as many adopters as possible in the shortest time The following screens illustrate in more detail the purpose and the main elements of the LING HE Simulation and explain the navigation of the screens should you have any difficulty Page 2 AlphaLabs 2005 2 0 Your Mission during the LING HE Simulation First review your mission by clicking on the Mission button in the upper right oval box of the screen You will then access the Mission screen which has 4 buttons called The Context The Changes Your Challenge and How to go about it The information you will access is shown in the following four screens Your MISSION the challenge you have been set mpany LHC is a telecom switching manufacturer fnunded in 1975 and in the Hunan Province state owned e Ministry of a major supplier to enterprises LHC has perates essentially o
3. and associated Performance Management System PMS A variety of information about these managers can be accessed from this Control Panel screen depending on the initiatives you take A status on what you know about a person can be accessed by placing the cursor over the bubble to the left of the persons name A personal profile can be retrieved by clicking on the i bubble to the left of the person s name The red bars displayed in the box to the right of the managers names indicate how successful you are being in changing the attitude of each manager in relation to adopting the change during the simulation This is dependent on the initiatives you decide to implement you will be able to see an overview of these initiatives on the right hand side of the screen You can see that the managers all go through a cycle of adoption although at different paces and can be not aware aware interested have entered the trial phase or have already adopted it You can access the Control Panel anytime to monitor your progress on the top left hand side of the screen Page 9 AlphaLabs 2005 Part of the scoring summary at the end of the simulation is a function of the red bars representing the degree of positive attitude that you have achieved for each manager 5 2 Personal Profile The left hand side of the above screen shows an example of the personal profile which can be Ling He Simulation 2 6 N Con
4. ent with full and sole orting directly to the essential that each of and adopts both goals and should hievement of The management team at LHC was left intact following the change in ownership in no small measure due to Mr An Cheng s negotiating skills However SinoCom insisted that the management structure should be simplified and LHC should start introducing best practices from its other operating units As a result the Deputy General Managers have become Heads of Department with full and sole responsibility for the performance of their assigned departments reporting directly to the General Manager SinoCom also considers it essential that each of the senior managers sets and adopts both personal and departmental goals and should start using the corporate Performance Management System PMS to monitor and report on progress towards the achievement of those goals But for LHC the introduction of such information system for enterprise wide communication and reporting is a real innovation it not only changes the way information is collected shared and used across functional areas but it also introduces transparancy and accountability at individual level Thus far management at LHC continue to use their traditional paper based management reporting much to the dismay of SinoCom Page 4 AlphaLabs 2005 Ling He Simulation 26eDemo 5 Your MISSION the challenge you have been set art of a Team of external int and
5. how do we plan to proceed to achieve our objective Top down Bottom up Sequentially The key points of our strategy are 1 2 3 4 Our Change Agents team Team name amp members Names of Team ar Team members To start the simulation click on Enter new session oval box on the bottom right of the screen A screen similar to the one below will appear You have to enter your Personal Password to start the simulation Mow that you have formulated your Strategy just insert your Personal Password to startthe session Page 8 AlphaLabs 2005 5 0 LING HE Simulation Sample Screens amp Navigation 5 1 Control Panel Ling He Simulation 2 6 s ts 3 5 Gur Strategy Aa re Interested T nii ng Ada pter i An Cheng Ban Jianping Bez Liu Bing i ou Ran E Ding Guangbiao i Fan Wei i Guo Ming p Hua Gang i Jia Ming if Zhang Hang Guangtao E Hi Xiang I Ke Ez Cai Zhen iS aiu Meng Peng Yanyan Zhu Jie i Ren Xiaoying i Shen Ningjuan i Xia Lan i Tang Quan f xu Xiaofen B Yang Xuan van Dalin Interested T yi n Adopter _ Click on any bubble ta see a picture of the person and to access more info if available On the left hand side of the screen you will see displayed the list of the managers you are trying to convince to adopt the restructuring plan
6. 210 Guangtao FACE TO FACE MEETING Cheng pag Mi Xiang ELECTRONIC MAIL STAFF DISCUSSION Ez Cai Zhen PROCESS MAPPING Qiu Meng FACE TO FACE MEETING Ran Peng Yanyan Ding Guangbiao Guo Ming Ez Hua Gang HHHHHH HH FE Wooo A m an Pt i Ren Xianying CJ Shen Mingjuan 5 Tang Quan History Details u Xiaofen Vang Xuan Ez Wan Dalin Print z Quit i uit Ling He Simulation Interested Trying Adapter Click on Track Record at any point during the simulation and you will see a summary of your initiatives to date that you can scroll through For a detailed history of your Initiatives Decision Initiative Rationale Outcome ie the immediate feedback and No of Adopters to date click on History Details and scroll through your results Page 14 AlphaLabs 2005 5 9 Score Ling He Simulation 2 6 Control Panel Org Chart Initiatives Take Decision M Track Record People amp Progress dn Org Networks Insights amp Issues Adopters 22 max Points 243 max 245 231 220 209 135 187 176 165 154 143 132 S 7 5 4 a 2 1 D Print 3 Quit ij uit Ling He Simulation This shows the score sheet that is displayed if you click the Score button located on the bottom middle of the screen You may click on this at any time to see how you are progressing and you can return to the simulation by clicking on
7. Mao Ke Cal hen Sales amp Mktg Mar li Accounts Mgr indi Ni Xiang Tehran Tang wan Public Rel ns Coord Training Mgr Office Admin igr Personnel Ren Xiaoying Training Coordinator Interested Tring The above screen Org Chart shows what is displayed if you click on the Org Chart button at any time during the simulation once you begin It is the organisational chart of the management team of LHC in which you are expected to introduce your innovation during the next 6 months The management team of the company consists of 22 managers an External Financial Controller and the GM s Personal Assistant The picture of each person appears when you position the cursor on the name If you then click on the box you will also get the profile of that person You can access this chart at any time during the simulation and return to where you were in the simulation by clicking the Back to the Action button Page 7 AlphaLabs 2005 4 0 LING HE Simulation Getting Started Your second action should be to click on the Strategy button in the middle oval box of the screen and summarize the strategy you are planning to adopt Include any revision you may have during the simulation for instance after having gathered more information on the organisation and its managers Click on Back to the Action when completed Our STRATEGY
8. TERS Suggest to the relevant Heads of Department and or General Manager that some outspoken manager resisting and potentially slowing down the PMS project should be promoted to a sideways position away from the project 3 days NOTE You only need to identify the appropriate manager to be promoted away It is assumed you will be talking to the appropriate authority for such decision You ll be able to use this tactic only once TASK FORCE Select up to five managers to join you in a Task Force of change facilitators or champions who are to help develop and implement the proposed changes and eventually influence and train all staff 5 days NOTE If successful in case all the selected managers will join your Task Force the team will be active until the end of the simulation Page 20 AlphaLabs 2005 Page 21 AlphaLabs 2005
9. The LING HE Simulation The Change IT Innovation and People Management Challenge in a Chinese Company User Manual 1 0 Introduction 2 0 Your Mission during the LING HE Simulation 3 0 The Ling He Company LHC Management Team Structure 4 0 LING HE Simulation Getting Started 5 0 LING HE Simulation Sample Screens amp Navigation 6 0 LING HE Simulation Stopping amp Saving Sessions Appendix A Cross Reference for Key Navigation Buttons Appendix B Initiatives Detailed Descriptions Ling He Simulation 2 6 LL UU Initiatives T ve Control Panel Org Chart Take Decision People amp Progress di He Simulation amp nt Challenge any Insights amp Issues Gnd as Soon 25 vou feel ready D d Print Ling He Simulation AlphaLabs 2005 The LING HE Simulation The Change IT Innovation and People Management Challenge in a Chinese Company 1 0 Introduction In the LING HE Simulation you will be challenged to introduce an innovation in a Chinese company Ling He Company LHC Your mission as formulated by the Head Office of SinoCom a state owned enterprise controlled by the Ministry of Information Industry and under which also LHC operates is to spend the next 6 months trying to ensure that a Performance Management System PMS will be adopted by the top management team of LHC as part of a major restructuring plan Until now the
10. at they start using the PMS in two weeks time 5 days NOTE You spend several days writing a draft of this directive to give to the GM THE SANDWICH Suggest to a group of selected managers who already show strong interest in the PMS but whose Heads of Department are still unconvinced that they should lobby the General Manager to talk to the Heads 4 days NOTE This initiative assumes that you have identified the appropriate managers to approach and does not require you to specify them ELECTRONIC MAIL Send a brief electronic mail to everyone on the management team explaining your ideas on why the PMS makes sense for them 1 day NOTE Each manager has an individual e mail account MANAGEMENT TRAINING Organise for up to five managers a three day residential training programme at a nearby 4 star hotel on the potential benefits of an PMS and how to actually use such a system 5 days NOTE You do not attend the programme but it takes a considerable amount of your time to plan it In addition managers can only attend such programmes once a year TOP MGMT MEETING Organise a special meeting with all Heads of Department and the GM to share and discuss thoughts results and action plans for the PMS project 3 days NOTE Heads of Department are informed that they can also bring along managers from their department WORKSHOP Help one of the managers to organise and lead a demonstration amp discussion session on PMS for all t
11. change consultants who has ed intensively with the headquarters ears helping them in implementing the divisions During this ust of some of the ed you to help them allenge Introducing as fast and smoothly Il senior managers at and commenting on ance through the gj principles of You are part of a Team of external management and change consultants who has collaborated intensively with the headquarters of SinoCom over the last years helping them in designing and successfully implementing the corporate PMS in several divisions During this period you have succeeded in gaining an excellent knowledge of SinoCom as well as a good reputation and the trust of some of the most important SinoCom top managers SinoCom has now instructed you to help them addressing their biggest challenge Introducing the corporate PMS at LHC as fast and smoothly as possible Specifically all senior managers at LHC are to start reporting and commenting on their department s performance through the PMS For a company like LHC adopting principles of profitability and personal objectives as well as starting to use electronic tools for information gathering and communication involves a major cultural change in how people think behave and work As you will experience this is often a slow and difficult process Your assignment has been limited to 6 months 120 workdays During this time you will be able to e Gather information about the management team
12. e manager about the PMS project MANAGERS PROFILES Obtain more information about up to five members of the top management team based on their personnel records kept in the HR department at Ling He 2 days NOTE Each person s profile includes a qualitative description of the individual and will help you understanding how difficult it will be to help that individual move through the different change phases The profiles once gathered will be available to you during the whole session PROCESS TEAMS Interview and observe a large cross section of staff to determine the way they interact with each other in the course of their day to day work This results in a Process Map a schematic that defines the main processes and who is active in these processes 5 days NOTE Process membership will not change and will remain available throughout the simulation This information is accessible by clicking on the button Org Networks INTERNAL MAGAZINE Ask the editor of the company s internal magazine to include a short article you write on the advantages that Performance Management Systems can bring to managers To be published in the upcoming edition 3 days NOTE This magazine is distributed to all of the company staff including management The article is about the generic advantages of PMS and does not include any company specific information DIRECTIVE Try to convince the General Manager to send out a directive to all managers insisting th
13. f its General LHC includes Resources amp amp Development and on units All have e General Manager Ling He Simulation Ling He Company LHC is a telecom switching equipment manufacturer founded in 1975 and located near Changsha in the Hunan Province southern China LHC is a state owned enterprise controlled by the Ministry of Information Industry and a major supplier to the local telecoms industry As with most state owned enterprises LHC has no board of directors but operates essentially according to the decisions of its General Manager Mr An Cheng The formal organization of LHC includes departments for Finance Human Resources amp Administration Research amp Development and Sales plus three Production units All have direct reporting lines to the General Manager In spite of quite respectable financial performance the Ministry of Information Industry recently decided to sell a 60 stake in LHC to SinoCom Chinas largest national telecoms operator and internationally considered as one of the country s best managed enterprises This move was to help introduce best management practices at LHC and to consolidate the national telecoms industry to better compete against future foreign entrants Page 3 AlphaLabs 2005 Your MISSION the challenge you have been set Jement team at LHC was left intact he change in ownership in no small juld be simplified and g best practices its eral Managers have
14. from the Initiatives screen To implement an initiative from this screen highlight the initiative and click on Implement It This will bring the Take Decision screen up see 5 5 with the initiative already chosen and a prompt for any other details you need to provide ie the names of people involved Page 11 AlphaLabs 2005 5 5 Take Decision gt GU Our Strategy Amare Interested Thing Adopter DECISION 28 if Cheng _ Ban Jianping p Your initiative FACE TO FACE MEETING i Liu Bing Takes 1 day i Ou Ran Lll i Ding Guangbian IEZ Fan Wei A An Cheng i Guo Ming zt CSS i z Hua Gang i Jia Ning i Zhang Hang f Kang Guangtao S Your rationale for this decision optional i Ni Xiang ES z Mao Ke Itis important at this stage to try ta talk again with LE Cai Zhen the General Manager i aiu Meng Peng Yanyan zhu Jie Ren Xiaoying f Shen Ningjuan if Xia Lan i Tang Quan i Xu Xiaofen Implement the Decision Don t do it Yang Xuan _ 0 0 Van Dalin Interested Trin Adopter us i Click on any bubble ta see a picture of the person and to access more info if available On the right hand side of the screen if you click on the Take Decision button you will see the above screen which shows the number of the dec
15. g He Simulation 2 5 Our Strateqy i An Cheng _ Bao Jianping f Liu Bing Ou Ran E Ding Guangbiao 5 i gt Fan Wei i Guo Ming EE Hua Gang i Jia Ning 4 a o if Zhang Hang O z Kang Guangtao EE E Ni Xiang EE Cai Zhen S i aiu Meng X pcekp m Ee e z Peng Yanyan Zhu Jie _ i Ren Xiaoying 0000s i Shen Ningjuan o i xia Lan i Tang Quan xu Xiaofen vang Xuan JO lL Wan Dalin ee Iterested Mc Ly Time Interested ESTE Adapter Click on any bubble to see a picture of the person and to access more info f available Cross Reference for Key Navigation Buttons at Bottom of Screen Mission Score Print Quit Ling He Simulation Credits Page 18 Refer 2 0 Refer 5 9 Refer 5 12 Quit Refer 5 11 AlphaLabs 2005 APPENDIX B INITIATIVES DINNER EVENT Invite one member of the management team to a formal dinner you organize for the benefit of some local government officials and business relations you have known for many years It is likely that the dinner will be followed by a trip to a local karaoke bar 3 days NOTE You are not sure that the manager will accept your invitation and that you will actually be able during the dinner to find the appropriate opportunity to talk to th
16. he managers interested in the topic 5 days Page 19 AlphaLabs 2005 NOTE This will provide the opportunity for the workshop leader to share and gather views and experiences on PMS FACE TO FACE MEETING Fix a meeting with one of the managers in order to persuade him her that the PMS project would make sense to implement 1 day NOTE The meeting will take place in the manager s office SHORT BREAKS Spend some time in and about the company in order to see which groups of managers meet regularly over short breaks such as lunch in the smoking area at the coffee machine 3 days NOTE These groups will not change and the list will remain available throughout the simulation This information is accessible by clicking on the button Org Networks MEMORANDUM Write an send to any five of the top managers a brief memo on how some of the specific features of the PMS will improve the transparency of information flows in the company 1 day NOTE This is distributed in the company internal mail system PILOT TEST Try to get commitment from one of the top managers by asking him her to organise a two week long pilot test of the PMS in his her department using current company data 4 days NOTE This will involve setting up the PMS on all the departments computers and providing users with the appropriate training STAFF MEETING DISCUSSION Develop a slide show on the PMS and the progress of the project and present it during
17. ho socialises with whom Social and who is on which task force with whom Task Forces Access to this information is dependent on the various initiatives you have implemented 5 7 Insights amp Issues Team Insights amp Issues Related to Strategy Other Relevant Points This Version of the LING HE Simulation provides the possibility to take notes anytime during a session This Learning Notebook accessible by selecting in the upper right side of the screen also provides a structured way to summarize key insights and issues after completing a session You may fill in the Do s column on the screen to share Insights of what you have learned from the experience as well as Dont s column for the Issues of Change Management you would like to know more about You are able to print it on paper or ona slide The content of the Do amp Dont s sheet is recorded in the Session Report Page 13 AlphaLabs 2005 5 8 Track Record Ling He Simulation 2 6 Control Panel Org Chart Eu Initiatives Take Decision People amp Progress org Networks Insights amp Issues Interested Tring Adopter HISTORY Ez An Cheng Ban Jianping 1 Dec Time Event Result peg LIU Bing FACE TO FACE MEETING Cheng FACE TO FACE MEETING Bing GATHER INFORMATION FACE TO FACE MEETING Ming INTERNAL MAGAZINE MEMORANDUM GATHER INFORMATION Ez Jia Ming FACE TO FACE MEETING Bing She Ber way 21 gag
18. ision you are about to take To implement an initiative click on the Your initiative box and select the initiative from the drop down menu that appears You will also be prompted for any other details you need to provide ie Names of people involved This can be chosen either by clicking on the name of the person on the Control Panel left hand side of screen or clicking on the box and selecting the manager s from the drop down menu of names If you make a mistake in choosing the initiative or name or click on the box with the wrong details in it select Don t Do It instead of Implement the Decision at the bottom of the screen For each decision you should complete the Your rationale for this decision box Finally click on Implement the Decision You will receive immediate feedback on your chosen initiative You will receive a summary of the outcome a positive or negative indication of any attitude changes of the managers involved and maybe not involved and the clock will continue ticking off along the bottom of the screen against the 6 months for the time taken to implement the initiative Page 12 AlphaLabs 2005 5 6 Org Networks button You have observed over the past three days that several persons gel together regularly In particular there are five groups of managers who meet regular Click on Org Networks and you can access information regarding the managers who has coffee with whom Coffee w
19. number of initiatives and the time spent to implement these initiatives and of course the key points of the adopted strategy and also the content of do and dont s learning points Beside you will also get all the information on the adoption stage of each person as well as the feedback for each implemented initiative 5 11 LING HE Simulation Credits Screen Ling He Simulation Credits For licencing and distribution agreements of the Ling He Simulation contact AlphaLabs via email at info alpha simulations com i Ling He Simulation For more information on the Ling He Simulation who uses it and how visit the community site at http lwww calt insead edu eisichinese This screen provides information about the simulation and those who have contributed to its design development and continuous updating It is displayed if you click on the LING HE Simulation button located on the bottom left hand corner of every screen Page 16 AlphaLabs 2005 5 12 LING HE Simulation Print The PRINT button allows the printing of any page in the Simulation e g the SCORE page In case you print directly on a transparency you will have to insert the transparency in the printer and choose the appropriate printing options General Setup Features Imaging Preferences Select Printer c Add Printer an HP DeskJet RESD an RESDz TOPAZE 12207 Printer TOPAZE TOPAZE k Status Ready Print to file
20. of the company e Implement different change management initiatives e Continuously monitor your progress in helping the 24 members of the management team to move through the phases of AWARENESS INTEREST TRIAL and finally ADOPTION of the Performance Management System In short your challenge is to get as many adopters as possible This is how YOUR performance will he evaluated by SinoCom at the end of the 6 months Attention Bao Jianping the Communist Party appointed external Controller and Liu Bing the 5 Personal Assistant have no personal objectives related to the company s performance and are not required to use the PMS Hence the maximum number of adopters you can reach is 22 Page 5 AlphaLabs 2005 Ling He Simulation 2 6 Your MISSION the challenge you have been set he way people think and behave in ans is not a simple task and often ination of different tactics to be the right people t possible for you to mentation of ent tactics or our task to decide plement a given g into your first 0 context in which you ber that you have ision by Head Office e people at LHC and Changing the way people think and behave in organisations is not a simple task and often requires a combination of different tactics to be used at the right time with the right people This simulation will make it possible for you to experiment with the implementation of different change management tactics or initiatives but i
21. r Strateqy Interested Toying Adopter INITIATIVES f An Cheng f Bao Jianping DINNER EVENT FACE TO FACE MEETING wa MANAGERS PROFILES SHORT BREAKS i Liu Bing PROCESS TEAMS MEMORANDUM IEZ Ou Ran INTERNAL MAGAZINE PILOT TEST B Ding Guangbiao DIRECTIVE STAFF DISCUSSION i Fan Wei THE SAMLDnNICH BULLETIN BOARD i Guo Ming ELECTRONIC MAIL EXTERNAL CONSULTANT BS MANAGEMENT TRAINING EXTERNAL LINKS 1 5 Jia Ning TOP MGMT MEETING HEUTRALIZE RESISTERS WORKSHOP TASK FORCE i Zhang Hang 3 ia Click on any initiative for a short description Bn EZ Mao Ke Ez Cai Zhen i aiu Meng z Peng Yanyan z Zhu Jie i Ren Xiaoying i Shen Ningjuan i Xia Lan _ i z Tang Quan D Vs f Xu Xiaofen Detailed Descriptions Implement it B Yang Xuan t ian Dalin Mission Aware Interested Trin Adopter des SS i Click on any bubble to see a picture of the person and to access more info f available On the right hand side of the screen if you click on the Initiatives button you will see the above screen which lists the change management initiatives you may launch during the simulation A description of a particular initiative will be displayed below this list if you click on any title You may also click on Detailed Descriptions in the lower half of the right hand screen and scroll through the descriptions of all initiatives at once see Appendix A You may also take a decision
22. t will be your task to decide when and with whom to implement a given tactic First of all before plunging into your first decision we advise you to 1 Try to understand the context in which you going to work Remember that you have been sent as external consultants by Head Office Initially you don t know the people at LHC and they don t know you Review the different initiatives tactics you may use to change people s attitudes Develop a change strategy which will guide you through the project 11 Oll 0 bottom up impose it selling etc and write it down top down If necessary you may at any point during the simulation review and adapt your strategy Good luck To leave the Mission screen click on the Back to the Action button Page 6 AlphaLabs 2005 3 0 The LHC Management Team Structure OrgChart Cheng General Bao Jianping Liu Bing Ert Fin Controller Pers Assistant Guo Ming Hua Gang Fan Wei Qu Ran Ding Guangbiao Head HR amp Admin Head Finance Head R amp D Head Manufacturing Head Sales Meng Zhu Jie Laboratory Mgr Mfg Design Mgr Peng Yanyan Product Designer Jia Hing Zhang Hang Kang Guangtao Hunan Factory Mgr Sichuan Factory Mgr Guangdong Factory Xu Xiaofen Wan Dalin Treasurer Purchasing igr Legal Affairs igr E
23. the buttons at the top of the screen The thin blue line on the graph the top one indicates the cumulative positive attitude ie the red bars you have succeeded in gathering As you can see in the example in the screen above the cumulative positive attitude can decrease too during the project depending on your initiatives and other events that can happen during the 6 months implementation period The thick red line the bottom line indicates the cumulative number of managers you have convinced to adopt Once someone has adopted they cannot move back through the adoption process The numeric scores the number of Days per Adopter Elapsed Time of Adopters and of Decisions of Attitude Points are on the top left of the screen Page 15 AlphaLabs 2005 5 10 LING HE Simulation Save Session Report KEY SESSION DATA Simulation Licence alpha labs imgs t 2 33 PM Real Time Elapsed 1 hours 51 minutes 25 seconds simulation Time Elapsed 91 days Numer of Initiatives 35 of Attitude Points 65 out of max 243 Number of Adeptersi X ur of max 22 Score 10 3 pir EE CEET a ss a 3 gt oS DONT np You may save your sessions report at any time during the simulation by clicking on the Save Session Report button on the right hand side of the Score screen The report allows you to get details about the session including the date of running number of adopters
24. the regular weekly management staff meeting 5 days NOTE The presentation includes potential applications of the PMS within the different processes All members of the management team are in principle expected to attend these meetings BULLETIN BOARD Ask Liu Bing the GM s Assistant to post a project progress report on the company Bulletin Board which hangs on the wall opposite the main stairwell You will prepare the project progress report 2 days NOTE Only Liu Bing has the authority to post messages on the Bulletin Board on behalf of the GM Messages like your project report will remain posted until superseded by a more recent report EXTERNAL CONSULTANT Invite Professor Fan Qun a partner in a well known Shanghaiese management consulting firm to come and talk about his nation wide benchmarking study of Performance Improvements through Performance Management during which he will go into the experiences of other companies with similar Performance Management Systems 5 days NOTE Every manager is invited by memo to this event but attendance is optional EXTERNAL LINKS Spend some time observing or finding out which managers regularly play MahJong go together to the company Health Club or are members of the Communist Party 3 days NOTE These groups will not change and the lists will remain available throughout the simulation This information is accessible by clicking on the button Org Networks NEUTRALIZE RESIS
25. trol Panel People amp Progress 2 An Cheng GM through the ranks over his 20 years with the company Aspired to_ be General Manager fonmany years and until recently was highly Org Chart Org Networks Initiatives Track Record Insights amp Issues Take Decision accessed by clicking on the i bubble to the left of the persons name or clicking on their name from the Org Chart screen You can also switch quickly between Personal Profiles by clicking on the arrows on either side of the persons image Access to this information is dependent on the initiatives you have taken Click the Control Panel button on the top left of the screen to return to the list of all managers 5 3 Status Page 10 An Cheng Bao Jianping Liu Bing Ding Guangbiao Guo Ming Hua Gang Jia Ning Zhang Hang Kang Guangtao Ni Xiang Cai Zhen Qiu Meng Peng Yanyan Ren Xiaoying Shen Ningjuan Tang Quan Xiaofen Yang Xuan an Dalin Ling He Simulation 2 6 Initiatives Track Record Insights amp Issues An Cheng Take Decision AlphaLabs 2005 The right hand side of the above screen shows a status on what you know about a person This can be accessed by placing the cursor on the left of the person s name without clicking 5 4 Initiatives Ling He Simulation 2 6 i Ou
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