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1. press SELECT RECORD a show from the Program Guide on your Digital Guide Select the show Press RECORD From the menu highlight RECORD THIS SHOW Press SELECT Premier avs SERVICE RECORD future shows Highlight the show in the Program Guide Press RECORD From the option menu highlight RECORD THIS SHOW Press SELECT To move forward by days in the interactive guide select the number of days in the number keypad then press the RIGHT or LEFT arrows RECORD a series of shows Highlight the show in the Program Guide Press RECORD From the option menu highlight RECORD SERIES Press SELECT To stop a recording in progress press STOP or press RECORD and choose STOP THE RECORDING then press SELECT To verify that a program is recording see the Guide or the Saved Shows list and look for the RECORD icon In addition the RECORD light on the front of the DVR will be illuminated To capture a show that starts before or ends after the scheduled time slot adjust the recording s start and end times NOTE It is not possible to record On Demand Programming Watching Recorded Shows LIST displays the programs you have recorded Scroll through using the UP DOWN arrow or PAGE UP DOWN Highlight the show you want to watch The LIST also shows you if there is a recording conflict and how much recording space you have left on your DVR memory PLAY or SELECT gives you
2. TV when you have Bright House Networks Phone Service progress e TV you can watch anywhere online from your computer and most You ll find plenty of information and how to guidance on these products and mobile devices features in this section f f e Watch TV on most mobile devices and computers with the Bright House TV app Did you know you get NFL Network at no additional cost when you have Premier TV Service NFL Network gives you an inside look at all things football 24 7 365 days a year Get even more NFL action with NFL RedZone available on Sports Pass NFL RedZone gives you every touchdown from every game Sunday afternoons all on one channel Start Over is a registered trademark of Time Warner Cable Inc used under license 6 PREMIER TV SERVICE icc Cable mode Device modes Selects the device to be turned ON OFF or controlled Program information Press once for channel banner twice for more information Digital Guide to search for and to record programs Navigation arrows Page Up Down Settings quick display A Main Menu B Find Shows c Exit D Unavailable SETTINGS Selects highlighted screen option Volume Up Down Channel Up Down Mute sound ON OFF ON DEMAND Takes you to Returns to last channel viewed Movies On Demand DVR Cust i funcHons Instant Replay may Ecce Rewind multiple speed options a Fast F
3. Wireless Home Networking allows you to connect wirelessly to the Internet through a special wireless router with Lightning Internet the wireless capability is in the modem so you can reach the Internet on your computer laptop or mobile device from almost anywhere in your home even from your front porch or back patio Simply call Bright House Networks Customer Care at 1 855 222 0102 or schedule a service call through your My Services account and we ll set up your Wireless Home Networking service for you It s that easy Securing Your Network McAfee AntiVirus and Family Protection Bright House Networks Internet customers get computer protection with award winning McAfee AntiVirus and Family Protection This essential security software keeps your family s digital life safe and it s FREE It provides comprehensive protection against viruses hackers identity theft spyware spam offensive websites and other online threats that can jeopardize your privacy your data and your computer s performance Your FREE McAfee AntiVirus and Family Protection comes with e Anti Virus e Anti Spyware e Anti Malware e Real time safeguards with McAfee Active Protection e Exclusive anti bot protection McAfee the McAfee logo and McAfee AntiVirus are trademarks or registered trademarks of McAfee Inc in the United States and other countries e USB and removable drive scan e Pre install scan e Family Protection and
4. You can even move backwards in 15 minute increments by pressing REWIND and then using the LEFT arrow FAST FORWARD Choose from various speeds Press once for slow twice for medium speed three times for fast Press FAST FORWARD and use the RIGHT arrow to move forward in 15 minute increments PLAY Press PLAY from PAUSE or FAST FORWARD to continue watching TV REPLAY Lets you see the previous 8 seconds of a program SLOW MOTION Press PLAY twice quickly to move forward in slow motion FRAME BY FRAME Press PAUSE then advance the program frame by frame by pressing FAST FORWARD or rewind by pressing REWIND LIVE Press LIVE to return to your live television programming Recording on Your DVR The beauty of your DVR is that you can record your favorite shows an entire series even a specific time slot to watch later when it s convenient for you And if you ve chosen Whole House DVR you ll enjoy a whole new level of your home s entertainment options Our Whole House DVR service gives you the ability to record your favorite programs in one room and watch them in another on any TV in your DVR network So when Dad wants sports Mom wants cooking shows and the kids want movies everyone can watch what they want Whole House DVR service makes it easy for everyone to enjoy their favorite shows RECORD a show you re watching Simply press RECORD highlight RECORD THIS SHOW and
5. bars on the top bottom or both sides of the screen If using an HD DVR press the key to Zoom or Stretch the picture e Verify resolution settings for 4 3 or 16 9 PREMIER TV SERVICE 25 Premier TV SERVICE 26 Trouble Cause Action Channels are not changing Make sure remote is in CBL mode e Move closer and point the remote directly at the front panel of the DVR or HD DVR Check the remote batteries to see if they are installed properly position The remote may need new batteries Make sure the light at the top is blinking brightly with each button press Try changing the channels using the buttons on the DVR itself DVR display is changing channels are not Make sure the TV is on the proper input for the HD channels TV has a black box on the screen or no picture on High Definition programs Press power button on front of DVR or HD DVR for about five seconds to reboot I ve tried everything PREMIER TV SERVICE Visit support brighthouse com or call Customer Care at 1 855 222 0102 Premier TV SERVICES Wiring Diagrams How Do Hook Up My Cable Box to My TV Using Component Cables Like other cables component cables can just be plugged in at each end to the two devices Component cables can provide a high definition connection They have three video wires green blue and red You will also need separate audio cables such as red and white composite audio cab
6. both have websites where you can download and install the latest security updates and patches e http windowsupdate microsoft com e www apple com support downloads For more information about McAfee AntiVirus and Family Protection visit rr com security for its Security Advisor section or bhnsc com to search Frequently Asked Questions about your Bright House Networks Internet security For even more PC protection consider adding McAfee Total Protection Find out more at rr com security Road Runner and related indicia are and Warner Bros Entertainment Inc s14 SERVICE Browser Your Internet Service works with all the latest browsers on the web such as Internet Explorer Firefox and Safari so you can choose which one you want to use Your Bright House Road Runner Home Page The Road Runner home page www rr com is your portal to the latest news sports entertainment games music videos and all the great benefits that are available to Bright House Networks customers It is also where you can access your Web Mail so you can check your email when you re away from your home connection Email When you have Internet from Bright House Networks you can set up your email through an email client account such as Outlook or Mac Mail on your home computer or through a web based email account such as Gmail Yahoo Mobile Me or Bright House Networks Road Runner Web Mail and have the option to
7. can block outbound fee based calls Yes Additional Charge Blocking ACB allows outbound fee based calls to be blocked Dial 611 to speak with a Customer Care professional and request that ACB be added to your account Once ACB is added to your account all International Long Distance North American Numbering Plan NANP offshore Operator Assisted 0 amp 0 and Directory Assistance calls 411 will be blocked Where can view billable call details You can view current and past billable call details at any time at brighthouse com from the My Services page Click Review Call Details and select the date under Current Billing Period or click any of the 12 previous bills for review How many phone lines can have with my Bright House Networks Phone Service Currently you can have a total of two phone lines Can I use my existing telephones with Bright House Networks Phone Service Yes Bright House Networks Phone Service works with your existing telephones Any standard telephone works with this service as well as most answering machines fax machines and caller ID displays You may choose to have any or all of your home s telephone outlets connected to the same Bright House Networks phone number SERVICE Will my alarm system or my monitored medical alert system work with Bright House Networks Phone Service Yes Bright House Networks Phone Service is compatible with most alarm systems and monitored medical alert syst
8. computers laptops or other mobile devices You can use Easy Gadget at home at the office while traveling or out running errands SERVICE Can I use Easy Gadget on more than one phone line Easy Gadget gives you the capability to monitor all of your home phone lines To monitor a second phone line all you have to do is close out the application on the current line you are managing then login and select the second line you d like to begin monitoring It s also possible to set up separate computers to monitor different phone lines How does Easy Gadget alert you when a call is coming in to your Bright House Networks phone You will receive an on screen alert on your computer to notify you when there s a call to your Bright House Networks phone With an iPhone or iPad the Easy Gadget app icon on the device s home screen will display an alert indicating the number of new calls along with an audio alert Is my Easy Gadget iPhone app synched with Easy Gadget on my computer Yes Easy Gadget will do everything on your PC or Mac that it does on your iPhone or iPad You ll be able to view all calls voice mail and contacts for your home phone on all devices at the same time Plus all changes to call history contacts voice mail call forwarding settings and caller ID to mobile settings are instantly accessible anytime from any of your devices Looking for more tips Visit brighthouse com howto to get more out of your Bright
9. display allowing you to view movies the way they were meant to be seen The aspect ratio the width of the picture compared to the height of HDTV is 16 9 considerably wider than standard analog TV broadcasts which have an aspect ratio of 4 3 For the ultimate home theater experience watch TV in crystal clear HD with Dolby Digital 5 1 Surround Sound 18 PREMIER TV SERVICE TV Anytime Anywhere Bright House Networks is breaking down boundaries when it comes to watching TV and that gives you the freedom to take TV anywhere and tune in anytime on your choice of PC Mac or most wireless devices So if ESPN is part of your Bright House package then you ll be able to access 24 7 live programming from ESPN ESPN2 ESPN3 and ESPNU at WatchESPN com or via the WatchESPN app for most mobile devices When you have Sports Pass you ll also get access to Speed2 com Don t have ESPN or Sports Pass as part of your Bright House package Just give us a call at 1 855 222 0102 and we ll get you set up right away To download the app you ll need to start at your My Services account follow the prompts to set up your ESPN ID then you can download the app from your app store SERVICE Watch TV in any Room of Your Home with the Bright House TV App The Bright House TV app is a great way to enjoy your Bright House TV service anywhere in and around your home Download the app to watch some of your favorite shows on most wireless devices
10. equipment is properly connected e Check other channels Check other TVs in the house connected to cable e On an HD box or HD DVR be sure the TV is on the proper input for HD If using an HD DVR verify that it is set to the proper screen type and resolution Green tint to the whole picture If using an HD DVR check the TV settings for HD input must be set for Y Pr Pob DTV HDTY etc and the input may have to be activated e Check the RGB cables Picture good but poor sound or no sound on any channel Adjust the volume on the television and the DVR HD DVR or HD box Press MUTE on the remote to see if it is activated e Check to see if the SAP function in general settings has been activated e Check any audio switches and settings the levels and controls of connected devices If it is connected to a stereo make sure that the stereo is powered on and properly connected Stereo sound is not working Check the BALANCE controls on the stereo Make sure the stereo is powered on and properly connected Sound good but no picture on one or two channels If using an HD box or HD DVR be sure the TV is on the proper input for HD If it is connected to a stereo system receiver make sure the TV is on as well e Reboot Surround Sound is not working Make sure the stereo is connected through the DIGITAL AUDIO coaxial or optical connection e Check that the stereo receiver is digital ready Black gray
11. for long messages You may have to delete some of your old email messages to make room for new ones If you are not receiving your Voice Mail to Text messages Check to make sure you entered the correct mobile phone number and selected the correct mobile provider from the list in Mobile Delivery Options If you indicated the correct information and it still doesn t work call Bright House Networks at 1 855 222 0102 or simply dial 611 from your Bright House phone to speak with a representative from Customer Care Note At times an electrical power fluctuation can cause you to lose your cable Internet connection Also if at anytime a cable is disconnected while the equipment is powered on you will have to power cycle the modem and router PHONE SERVICE SERVICE Internet Internet SERVICE 50 Get Connected With Internet Service Our Internet Service offers a choice of speeds to meet your needs Whether you want a basic service for simple tasks and daily email or an Internet service that uses wideband technology for superfast downloads and the capability to host multiple online users at the same time Bright House delivers And with Wireless Home Networking you ll be able to keep all your computers and mobile devices connected anywhere in your home through one single Internet connection Benefits e Internet speeds to meet your needs e Wireless Home Networking available e Customers with our Standard Internet or fa
12. or from your computer As long as you ve got a wireless Internet connection in your home you re good to go The Bright House TV app allows you to access dozens of channels FREE as part of your TV service It essentially turns your device into a handheld TV with plenty of channels you can watch You also get an easy to use channel guide that shows the current program and what s on next You can access the guide and change channels by simply tapping the screen and scrolling up down to view more And if you have more than one device at home you can watch TV on all of them at the same time To download the app log in to your My Services account and follow the prompts Once you ve downloaded the app you ll be able to access Bright House TV directly from your device but you will need your My Services user name and password From your mobile devices you can also download the BHTV app from your app store HBO GO and MAX GO Watch HBO and Cinemax on your computer or select mobile devices even if you re not at home when they re part of your Bright House TV subscription Just download the HBO GO or MAX GO app then sign on with your My Services login to enjoy unlimited access to entire series hit movies original programming bonus features and behind the scenes extras HBO GO and MAX GO are only accessible in the U S and certain U S territories where a high speed broadband connection is available Minimum 3G connecti
13. other devices it must be programmed with the correct codes You can search through the code library for a valid code one of two ways Method 1 1 Turn on the selected device TV VCR DVD player 2 Press and hold SELECT and the appropriate mode key CBL TV VCR or AUX until all four of the mode keys blink twice For example to search for a TV code press and hold SELECT and TV at the same time 3 Enter the code 991 slowly The mode key you selected in step 2 will blink twice 4 Point the remote toward the device Press PLAY once and then position your finger on the select key but do not press it The remote will automatically test each code in its library beginning with the most common codes The mode key blinks once each time the remote transmits a new code The mode key blinks twice when it reaches the last code 5 Immediately when the device powers off press SELECT 6 Verify the new code is correct by pressing POWER If the device powers on again press SELECT to lock in the code If the device does not power on perform the following steps a Turn the device on b Press CHANNEL UP DOWN to move forward or backward one code at a time c When the device turns off press SELECT to choose the code Method 2 1 Press and hold SELECT and the appropriate mode key CBL TV VCR or AUX until the mode keys blink twice For example to search for a TV code p
14. phone Call Waiting Call Waiting with Caller ID amp Call Waiting Block If you are on the phone when another caller is trying to reach you you ll hear a beep or special tone to notify you that you are receiving another call With Call Waiting with Caller ID you ll hear a special tone to alert you to a waiting call and you also receive a visual display of the name and number of the person calling on your Caller ID display To answer a waiting call or to alternate between callers simply press and release the SWITCH HOOK or FLASH button on your phone While you talk with one caller the other caller will automatically be placed on hold Each conversation remains private To end either call hang up the phone while connected to the call you want to end Your phone will automatically ring When you answer you ll be connected with the other caller To block Call Waiting alerts for the duration of a phone call press 70 before placing a call Remote Access Call Forwarding Online Allows you to remotely forward all incoming calls to another telephone number you choose using the Home Phone Online Tools within My Services Selective Blocking Inbound Calls Allows you to have incoming calls blocked that are on a list of phone numbers you define through your My Services account Selective Call Forwarding Allows you to have incoming calls from specific telephone numbers forwarded to another number such as your mobil
15. remotely forward all incoming calls to another telephone number of your choosing and then cancel the forwarding when you re ready all from your computer This is the same as dialing 72 or 73 from your home phone handset From your My Services account SELECT Phone Features tab under the Phone section and follow the prompts under Call Forwarding Unconditional Call Forwarding To learn more about setting up a My Services account see page 4 Selective Call Forwarding With this feature you can select specific incoming calls to be forwarded while other calls not selected will ring to your main number You ll find this feature under Call Forwarding in the Phone Features tab Here you ll be able to create a list of numbers to be forwarded to the number of your choosing Selective Call Blocking This feature allows you to create a particular list of phone numbers to block so if a caller from one of these blocked numbers attempts to call they will be directed to an announcement stating their call is not being accepted and your home phone will not ring All other inbound calls not on the selective list will ring to your main number SELECT Selective Call Blocking under Phone Features and follow the prompts to create your list SERVICE Customer Care Settings Use the Customer Care tab to e Find answers to frequently asked questions about Online Tools e Contact Bright House Networks for any assistance e Take a tou
16. together take a USB Ethernet cable and connect it from PC 1 to port 1 on the router When the USB Ethernet connections are done plug the power cord into the modem wait 30 seconds then connect the power for the router INTERNET 57 58 SERVICE Frequently Asked Questions How easy is it to set up my Wireless Home Networking It s as simple as calling our Customer Care at 1 855 222 0102 or logging in to your My Services and scheduling a service call Bright House Networks schedules service calls seven days a week We will supply you with a wireless router and a Bright House technician will do the installation This includes checking to see that all of your printers and other equipment affected by the wireless network are working properly How can tell if my wireless home network is secure There are several ways to check to see if your wireless home network is secure The steps you need to follow will depend on your computer s operating system Visit help rr com for step by step instructions on specific operating systems Does Wireless Home Networking protect the connected computer s files against virus intrusion Customers will need virus protection software such as the free McAfee AntiVirus and Family Protection that is available with Internet Service to protect their systems from viruses spyware spam and other threats Can I connect other equipment to the Wireless Home Network Yes you can connect your pr
17. via your home phone before you can utilize the Online Tools Getting Started Voice Mail Inbox Creating your online account Playing your Voice Mail messages My Services Home Phone Online Tools One Place to Manage Your Manage your Home Phone and Voice Entire Account Mail features online vetne apo Corser Bn oO i E M i Sh 1 Go to brighthouse com Click on 1 Use your mouse to click on the LISTEN SAVE MY SERVICES on the home page icon to listen to your Voice Mail messages From there click on REGISTER 2 A prompt will ask if you want to open or save Follow the on screen instructions your messages 3 Choose OPEN to play your message 4 A screen with your media playback application will pop up to play your message 2 Make sure you have a popular media play back application like Quick Time WinAmp or RealPlayer on your computer 3 Once logged into Online Tools click the Saving messages link that says MY VOICE MAIL on the left 1 Use your mouse to click on the LISTEN side panel SAVE icon 2 A prompt will ask if you want to open or save your messages 3 Click on SAVE and store your message on your computer PHONE SERVICE 412 Phone SERVICE Home Phone Online Tools Manage your Home Phone and Voice Mail features online Deleting messages 1 Click on the DELETE icon to delete messages 2 Choose YES to delete your message or CANCEL to return to your messages Viewing your newest mes
18. 1 Enhanced Directory Assistance does have a per call cost With Unlimited Directory Assistance you don t worry about how much you and your family call 411 For one low monthly price you can dial 411 as much as you like There will be no per use charge for both Enhanced Directory Assistance and Standard Local and National Directory listings Unlimited Directory Assistance is available to Unlimited Nationwide calling plan customers only Is Bright House Networks Phone Voice Mail service available in Spanish Yes All customers have the ability to select which language English or Spanish prompts they would like to hear when they retrieve Voice Mail PHONE SERVICE Can I use a 10 10 number to call internationally No At this time Bright House Networks does not support 10 10 dial around numbers Calling cards may be used to place international long distance calls Why am still receiving bills from my former phone company You may have switched service during the middle of your billing cycle with your former phone company If this is the case the carrier will send you a bill for the last days you had service in order to close your account How soon should I set up my Voice Mail Voice Mail should be set up within the first 90 days following the instructions on page 37 Customers who wait more than 90 days to set up their Voice Mail will need to contact Bright House Networks as the first step before following the Voice
19. ECT e Sports Pass If the Purchase PIN is turned on for the cable box the Purchase PIN entry screen appears e International Channels to 0000 Press B to confirm the purchase package Our Customer Care representatives are standing by 24 7 to answer your call at 1 855 222 0102 With Whole House On Demand you can purchase your favorite movies from one room and watch them on any TV in the house that has Premier TV Service PREMIER TV SERVICE 47 SERVICE More HD for our Friends Bright House Networks gives you more free HD programming than ever We offer tons of HD channels Plus with HD On Demand HD Movies On Demand and Premium HD there s always plenty of high def programming to choose from and when you add the HD Pack you get even more When you re a Bright House Networks Premier customer there s no extra charge for our HD service To get the most out of our HD programming make sure you have an HD box and remote for your high def TV You can swap out your current standard box for an HD box at no charge at any of our Customer Care centers or just give us a Call Many of your favorite channels may be available in both Digital and HD so be sure to tune in to the HD channel And to record and play back in HD you ll need to add an HD DVR Just a quick call to our Customer Care representatives at 1 855 222 0102 will take care of getting you set up for HD Why HD HD programming provides a wide screen
20. For more information about powering your phone in an outage go to brighthouse com phonebattery Voice Mail Setting Up Voice Mail 1 From your home phone dial 98 2 At the prompt enter your temporary Personal Identification Number PIN the last four digits of your phone number then press 3 Select a new four digit PIN and press To verify your PIN enter it again and press 4 Create a recording of your name which will be heard when retrieving and forwarding messages At the prompt say your name and press Press 1 to use the recording press 2 to listen to the recording or press 3 to record your name again 5 To create a Voice Mail greeting say your greeting at the prompt and press Press 1 to use the greeting press 2 to listen to the greeting or press 3 to record your greeting again 6 Hang up or press to exit Voice Mail Retrieving Voice Mail Messages All saved Voice Mail messages will be deleted after 30 days from day received From your home phone 1 Dial 98 2 Enter your PIN followed by Note If PIN Skip has been enabled you will not be required to enter a PIN 3 Press 1 to listen to Voice Mail messages Away from home 1 Dial your 10 DIGIT BRIGHT HOUSE NETWORKS PHONE NUMBER 2 When you hear your Voice Mail greeting press 5 3 Enter your PIN followed by 4 Press 1 to listen to Voice Mail messages PHONE SERVICE 37 Phone SERVICE Using th
21. House services PHONE SERVICE 47 Phone SERVICE 48 Troubleshooting Tips Trouble Cause Action Loss of dial tone Press and hold the reset button located on the back of the modem for 30 seconds Wait one minute then check for dial tone Experiencing issues sending a fax Listen to and delete any unheard Voice Mail messages then try to send or receive your fax again Experiencing problems receiving Caller ID information Try unplugging your phone or Caller ID device for 30 seconds then reconnect the power Your default PIN is set to the last four digits of your Bright House Networks phone number After you have logged in to the Voice Mail system successfully for the first time you will be prompted to change your PIN during the initial Voice Mail setup If your traditional answering machine is recording your messages instead of your Bright House Networks Voice Mail Make sure your traditional answering machine is not answering calls prior to your Bright House Voice Mail picking up You may need to disconnect your answering machine or change the number of rings on it to let your Bright House Voice Mail service pick up first Voice Mail to Email messages are not coming through to your inbox Make sure noreplyym brighthouse com is not being blocked by your spam filter You may also want to check that your inbox isn t too full Voice mail files delivered as attachments can be very large files
22. Mail setup instructions Can I make 1 900 calls 1 976 calls or accept collect calls No These services are not available at this time With Enhanced Voice Mail how quickly will my home Bright House Networks Phone Voice Mail be delivered to my computer laptop or smartphone Your phone messages will be delivered to you remotely within minutes of the caller leaving his her voice mail so you ll be able to read or listen to your messages right away With Enhanced Voice Mail how exact is Voice Mail to Text Voice Mail to Text is a fully automated service the audio recording is transcribed into text form and is sent to you securely and privately While automation ensures privacy of your messages background noise on the message may interfere with the automated transcription s recognition of words or phrases With Enhanced Voice Mail are there text messaging charges Bright House Networks does not charge for text messages to mobile phones You should review the text messaging plan you have with your mobile provider to see if they charge for text messaging I have a second line with my Bright House Networks Phone Service can get Enhanced Voice Mail on that too Yes Enhanced Voice Mail will work on both lines Simply set your delivery options via your My Services account separately for each line Can I use Easy Gadget on more than one device Easy Gadget is convenient and easy to use on any number of your household s
23. Press 0 for additional options 4 Press 4 to change language 5 Press 2 for Spanish To change back to English Voice Mail prompts follow steps 1 4 then press 1 for English SERVICE Enhanced Voice Mail Bright House Networks Phone Service now offers Enhanced Voice Mail an exciting new feature to make your life easier Enhanced Voice Mail lets you manage your home phone messages on your computer laptop and most mobile devices from anywhere With Enhanced Voice Mail you can e Read your voice mail as a text on your smartphone or an email on your computer or laptop e Listen to your messages via an audio email attachment on your smartphone computer or laptop e Easily choose which messages to listen to or read first and which can wait e Respond to or forward your voice mail from your computer laptop or smartphone When you have the Voice Mail feature as part of your Bright House Networks Phone package you can automatically access Enhanced Voice Mail through your My Services account Simply log in to My Services and click on the Voice Mail page There will be a Voice Mail Delivery Options tab which will allow you to activate or deactivate Enhanced Voice Mail From here you can also select your email or mobile delivery options To learn more about setting up a My Services account See page 4 PHONE SERVICE 39 Phone SERVICE 40 Easy Gadget Makes Phone Service Easier The Easy Gadget app is
24. Save Draft or Spell Check your message e Activate text formatting options by clicking Rich Text Editor e Click Add Attachment to include an attachment in your email e Click Send Web Mail also allows you to create folders to organize your email correspondence You can rename or delete a folder by selecting the appropriate icon from the folder page This page also displays the number of unread emails in each folder the total number of emails in each folder and the storage used by each folder Password and find out how to Manage your Bright House Networks username email accounts Create and or delete additional usernames email accounts Change passwords for the master account as well as additional usernames email accounts Use Mail features and settings available such as Return Receipts Mail Forwarding Privacy Image Blocker when viewing HTML messages Spell Check and lots more Blocking Mail Click Settings Under Customize Mailbox options click the Allow and Block Messages Options link Click on Advanced Block Senders in the Enable Blocking section to turn message block on List the senders and domains you want to block in the Blocked Senders and Domains field List the senders and domains you want to allow in the Allowed Senders and Domains field Choose an option in the Blocked Mail Actions section Click OK Emails from blocked senders go directly into your Trash folder Configu
25. XXX County 914 Fe xx Current Month IMPORTANT MESSAGE the previous month N wa Previous Balanoe and Payments It s here Current Monthly Services XXX XX y Fee e Previous Balance XXX XX 7 i A Bundled Services XXX XX Curato Pomm moiin see aan A OTt Mori Sars aa Partial Month Charges X XX made it easier to read and understand And as any goo Phone Summary of all payments Current Monthly Services KK friend would we ve enclosed a sample bill with callouts Your recurring monthly HD DVR Box Guide XX XX and charges One Time Charges and Adjustments XX XX and information on how to read your bill and where to bundle equipment 3 Additional HD DVR Box On Demand and Events XXX find vital information iti i HBO Starz Cinemax Showtime XX XX Taxes and Fees XX XX additional SENICE and Sports Pass XX XX premium charges MOVIEplex X XX Movie Pass X XX HD DVR Service XX XX One Time Charges 3 Additional HD DVR Service XX XX i Security and Automation XX XX Any adjustments or special Security Equipment XXX charges you may have Lightning 60 XX XX incurred Modem KEK One Time Charges and Adjustments XX XX Installation Charge XX XX On Demand and Events One time charges for On Demand and Events X XX A 4 7 i Diary Kid Days 05 25 X XX and keep multiple devices online at the same time upload at special purchases pan to ees 25 XXX Offers from Bright House speeds up to 10 Mbps and enjoy FREE installation and FREE Wireless Home Networking Servic
26. You can choose one or both Next you will be asked to accept the terms of the McAfee End User License Agreement You can do so by clicking on I Agree The free Security Download Instructions page will appear Click Download and follow the instruction prompts Once the McAfee AntiVirus download is complete you ll have the option to install your new McAfee security software immediately We recommend you choose Complete and then click Next to start the installation process When the installation is complete click Finish Once the McAfee Family Protection download is complete double click the file to open it then click Next to continue You will be asked to accept the terms of the McAfee End User License Agreement You can do so by clicking on I accept the terms of the license agreement then click Next Click Install Once the installation is complete click Finish You ll be asked to register your McAfee Family Protection software Create a username using your email address and a password Remember to write down and save this information in a safe place Click Login to complete the process and you re done Stay Up to Date Security threats to your computer don t take vacations In addition to downloading McAfee AntiVirus and Family Protection on your computer you ll also want to stay up to date on the latest patches and security updates available to protect your computer s operating system Microsoft and Apple
27. a great way to manage your home Phone Service remotely from most mobile devices or any computer It s available exclusively to Bright House customers with Phone and Internet Services at no additional charge Easy Gadget lets you view call history receive call alerts listen to your Bright House Networks Voice Mail use Visual Voice Mail forward calls from your home phone to another phone plus e Send and receive free unlimited texts to mobile phones throughout the U S from your home phone number no text messaging plan required e Search for a business phone number then click to call a listing add a listing to your contacts and even get directions e Easily access apps that let you enjoy TV in more places using your select wireless devices You can download the Easy Gadget app at the Bright House Networks App Center at brighthouse com myservices or from the App Store PHONE SERVICE Download Easy Gadget to your mobile device 1 To install Easy Gadget on the iPhone iPad or iPod Touch visit your App Store and download Easy Gadget 2 To install Easy Gadget on an Android phone visit the Android Market Google Play on your device and download Easy Gadget 3 In order to use Easy Gadget on your mobile device you ll need to register for Easy Gadget through Bright House Networks My Services If you are already using Easy Gadget on a PC or MAC you can begin using Easy Gadget on your mobile device right away A lin
28. a menu of options Choose PLAY from the menu and press SELECT If the show has been played before a menu will appear allowing you to select RESTART or RESUME PLAY PAUSE your recorded program then press PLAY or PAUSE to resume STOP the playback of a recorded show When you press PLAY to restart a program that has been played before you ll be given the option to RESTART or RESUME PLAY Saving Recorded Shows Recorded shows are placed on the SAVED SHOWS list chronologically with the newest at the top As shows are recorded older ones will be erased unless they have been saved indefinitely To manage the amount of time a program is saved press LIST and select the show you wish to modify Change the amount of time until a program is erased by selecting it from the list and using the DOWN arrow Move to RECORD OPTIONS and press DOWN Select DO NOT DELETE to allow the recorded show to remain indefinitely With the Whole House DVR when you want to delete a recorded program you must delete it directly from your Whole House DVR Setting Up Your Favorites SETTINGS will let you set up a list of your favorite channels Scroll to the option FAVORITE CHANNELS using the LEFT RIGHT arrows select SET UP FAVORITES enter each of your favorite channels or highlight the channel number in the list and press SELECT PREMIER TV SERVICE 413 Premier TV SERVICE Whole House DVR WHDVR With the Whol
29. ack hours of your favorite movies and shows at your convenience You can rewind and fast forward even pause live TV and come back to it when you re ready Sports fans will enjoy the capability to create instant replays or use the Picture in Picture function to watch two events at the same time on the same TV screen Bright House Networks has 3 types of Digital Video Recorders or DVRs There s the traditional DVR for Premier TV Service the HD DVR that allows you to get the full Bright House Networks HD experience when you have an HDTV and the Whole House DVR which gives you even greater storage recording and playback options throughout your entire house on any TV in your DVR network Your DVR has 2 separate tuners which allow 2 channels to be recorded or one watched and one recorded at the same time This means that you can watch 1 show and record another record 2 shows and watch 1 of them as it is recorded or record 2 shows and watch a previously recorded show at the same time 12 PREMIER TV SERVICE Controlling Live TV PAUSE Temporarily stops the program After 5 minutes in PAUSE the screen will go dark in screen saving mode Press PLAY or PAUSE again to resume your program You can PAUSE up to 1 hour on the main screen and at the same time pause up to 1 hour on the Picture in Picture window REWIND Choose from various speeds Press once for slow twice for medium speed three times for fast
30. art Over with the ability to look back up to 72 hours is a Bright House back feature you can also Networks exclusive that adds more convenience to your life It s a FREE feature available to our Premier customers that allows you to restart a show already in progress Plus there s the capability to look back up to 72 hours to see shows that have already aired on many of your favorite networks So you e REWIND the show while it s playing Press REWIND on your remote never have to worry about tuning in late to your favorite show or that must see episode again e PAUSE your show for up to 5 minutes Simply press PAUSE on your remote RESTART the same show multiple times by pressing SELECT e RESUME the show when you change the channel and return within You must use the Start Over feature during the show s regularly scheduled 3 minutes You will pick up where you left off when you press SELECT time For Example if your show is scheduled to run Wednesday night between 7pm and 8pm you can start over anytime between 7 01pm and 7 59pm e CANCEL at any time by pressing the red C button or the LIVE button on our remote or simply change the channel To find out if Start Over and or look back is available tune to the program y py E you want to watch and press SELECT e A box will appear at the top left of your TV screen if Start Over and or the look back feature are available on that program e Use the UP DOWN arrow
31. at until TV powers off If the light on your remote is green press the UP arrow then TV Slowly repeat until TV powers off 5 When the TV powers off press SELECT 6 Press TV again to turn TV back on If TV does not turn on go back to step 2 and repeat process until TV powers off Repeat process using DVD button in place of the TV button to program your DVD player Controlling Volume Through the TV f 2 Turn on the TV Press and hold CBL and SELECT at the same time until the red or green light on the remote blinks twice Slowly enter 993 then press TV then press SELECT To verify that programming was done correctly aim the remote toward the TV and press VOLUME or MUTE If any of your entertainment equipment configurations have changed or if you try to use your remote with another television you may need to reprogram it For more information visit our remote programming tool at http brighthouse com michigan support tv program remote PREMIER TV SERVICE Premier TV Troubleshooting Tips Trouble SERVICE Cause Action Make sure that the cable box is plugged in and turned on the clock should have the correct No picture or sound on any channel just snow on the screen and rushing sound time e Make sure that the TV is plugged in and powered on If cable box is plugged into a switch controlled outlet make sure the wall switch is on e Check that all
32. ave your username and password in an easy to remember place you ll need them each time you log in to My Services e To protect your information you ll be asked to create two security questions e Click on I agree to the Terms of Use Then click Register and you re done Don t have your account number handy That s not a problem Just give us a call at 1 855 222 0102 and we can look it up for you You ve set up your MY SERVICES account all you have to do from now on is go to brighthouse com myservices and log in to manage your Bright House services 4 MY SERVICES SERVICE Premier avs SERVICE Great TV FREE HD Great Features e Includes Free On Demand Primetime On Demand and Whole House Video Bright House Networks Premier TV Service delivers great TV entertainment On Demand exclusive local programming and interactive features that put you in control e Start Over with the ability to look back up to 72 hours a FREE exclusive It opens up a whole new world of entertainment possibilities R p e Digital Guide Enj that let tch TV onli d on th tensi h njoy apps that let you watc online and on the go extensive channe HD DVR amp Whole House DVR options and FREE HD Watch what you want when you want with On Demand programming Take advantage of interactive features that let you record your e Remote DVR Manager favorite programs pause live TV or even Start Over a program already in e Caller ID on
33. d o Cable input J Back of KOTV De 30 PREMIER TV SERVICE Other compatible equipment can be connected to your TV with HDMI in the same way To connect a Blu ray player to your HDTV 1 Turn off the equipment 2 Connect one end of the cable to one of the TV s HDMI IN ports 3 Connect the other end of the cable to the Blu ray player s HDMI OUT port 4 Turn on your equipment and then tune the TV to the appropriate input If you experience audio or picture issues after connecting your HD box with an HDMI cable see just installed HDMI cables and am having functionality issues For further assistance visit us at brighthouse com SERVICE Phone SERVICE 32 Make the Call When you have Phone Service from Bright House Networks you re enjoying the convenience of an unlimited calling plan loads of free features and a reliable service backed by a dedicated team that is here to answer your calls 24 7 if you should need them You can call anytime anywhere across the street or across the country and keep your home phones existing outlets and even your current phone number Plus we re delivering a proven reliable Phone Service with exclusive free features and without all the hidden fees you may get from the phone company PHONE SERVICE Benefits e Unlimited Calling within the U S Puerto Rico and Canada e Proven reliability e Popular Calling features e Interna
34. e House DVR Bright House Networks gives you the opportunity to network multiple Whole House DVRs together giving you options to record up to 16 HD channels at once and store up to 480 hours of HD programming to view across multiple TVs in your home Plus when you have Remote DVR Manager you can set up your recordings from your computer laptop or other mobile devices Moving from One Room to Another One of the great benefits of the Whole House DVR is the flexibility it gives you to move from one room to another when you re in the middle of watching a program e STOP watching your recorded program by hitting STOP on your remote control e Press PLAY when you ve settled in to another room with a TV in your DVR network and pick up right where you left off from the bookmarked point on the Whole House DVR 14 PREMIER TV SERVICE Viewing Different Programs in Different Rooms Another great feature of our Whole House DVR is the ability to play back different recorded programs on different TVs in your DVR network It s simple e Press LIST on the remote control linked to the TV in your DVR network that you want to watch Your recorded programs will display on your TV screen e Scroll down to the show you want to see and then press PLAY Follow these same steps for each TV in your DVR network to pick a separate recorded program to watch Remote DVR Manager Did you know you can set your DVR fro
35. e Voice Mail access number to retrieve Voice Mail As an option you can use the Voice Mail access number when you are away from home 1 Dial the Voice Mail access number 317 810 9050 or Marion 765 206 8000 2 At the prompt enter your 10 DIGIT BRIGHT HOUSE NETWORKS PHONE NUMBER press Enter PIN followed by 3 Press 1 to listen to Voice Mail messages Rewinding a Voice Mail Message To rewind a message several seconds anytime during message playback press 7 Advancing a Voice Mail Message To advance a message several seconds during message playback press 9 38 PHONE SERVICE Saving a Voice Mail Message Once you have retrieved a message you have the option of saving it by pressing at the conclusion of the message The next message will begin immediately Messages will be saved for 30 days from day received You can save them permanently to your PC or another device using Phone Online Tools at brighthouse com Forwarding a Voice Mail Message You can forward a Voice Mail message to another Bright House Networks Phone or Business Phone Voice Mail customer 1 To forward a message press 4 at the end of the message 2 Enter the Bright House Networks Phone customer s 10 DIGIT PHONE NUMBER then press 3 The Voice Mail system will repeat the number Press to confirm 4 Forward the message Forwarding with a personal comment e Press 1 e Record your message and press Forwardin
36. e number that are on a list of phone numbers you define through your My Services account To learn more about setting up a My Services account see page 4 Phone SERVICE 3 Way Calling Add a third party to your existing phone conversation 1 On your existing call press the FLASH button or SWITCH HOOK This will place your first party on hold 2 Upon hearing the recall dial tone three quick tones and then the dial tone dial the telephone number of your third party 3 Press the FLASH button or SWITCH HOOK again and all three parties will be joined on the call Enhanced 911 911 is the official national emergency number in the United States and Canada Dialing 911 quickly connects you to a Public Safety Answering Point PSAP emergency dispatcher trained to route your call to local emergency medical fire and law enforcement agencies Enhanced 911 or E911 takes this one step further E911 like that supported by Bright House Networks enables the dispatcher to automatically identify the phone number and address of the person who is calling Moving Phone modems without contacting Bright House Networks may result in emergency services going to the wrong address Please notify Bright House Networks before moving your modem to a different address 66 Busy Redial Busy Redial allows you to have your last outbound call must be to a local landline number automatically redialed by simply pressing 66 wh
37. eabie areas only Some restrictions appl Products and price of equipment and services subject to change 5 Account Number Payment Due Date Amount Due Amount Paid bright house XXXXXXXXXXXX 07 13 13 XXX XXX P O BOX 31337 Did You Know When moving Bright Moves lets you easily transfer your Bright House Networks TAMPA FL 33631 3337 i A n Remittance Slip Us a a ah SONENS tae Insider tips from did you know TV Phone and internet services to your new place When you transfer your service Account summary and JOHN SMITH B Bright House e you may be eligible for up to 400 in additional savings amount due ANYTOWN USA 12345 1234 ee eee To Bight House MOTA Bright House Networks BHN malls monthiy itemized statements to customers for monthly services that are billed in advance Customers agree to pay amounts due by the due date indicated on the statement igre bope irion neepa ier Pema eu wil be Imposed ana yaur sandeos may aiso be dcece sume arees to pay aueh Teea ranma olary aon o any sera On TNS Sanat eud Tesut in dconneeton al raur aiant honna Natt sarde Dacamnasteh ot Pave saree ma sive aalt Da Daa pat fone daa BRIGHT HOUSE NETWORKS Ways to pay For your convenience If you provide a check as payment you authorize BHN to use the information from your check to make a one time electronic funds transfer from your account Should you have any questions P O BOX 31337 Aiorthe nasto Sortie youruatomart oh i
38. ems To ensure your satisfaction we recommend that both you and your system provider test the system after installation Can make international calls with Bright House Networks Phone Service Yes you can make international calls with Bright House Networks Phone Service Dial as you normally would Example 011 country code city code the number of the person or company you are trying to call Our Nationwide plan includes FREE calls to the U S Puerto Rico and Canada International plans are also available Visit brighthouse com for a list of competitive international long distance pricing Does Bright House Networks offer complimentary Directory Assistance for the visually impaired Yes we are happy to provide complimentary Directory Assistance for those certified visually impaired by a doctor For additional information please contact Customer Care by dialing 611 or visit http brighthouse com static documents cdas pdf to print a form that you can mail to Bright House Networks PHONE SERVICE 45 SERVICE Will have Directory Assistance Yes We provide local 411 and National Directory Assistance with Call Completion as well as international Directory Assistance A per use charge will apply With Enhanced Directory Assistance you can get movie listings reverse number lookup category Yellow Page search horoscopes lottery results time weather sports scores driving directions and more Simply dial 41
39. en your first attempt reaches a busy number The system will monitor the busy line you have called for 30 minutes Once the called party s telephone line is available you will be notified with a distinctive ring When you answer your phone the called party s telephone will ring and the call will be connected During this time you can continue to use your phone to make and receive calls 67 Block Outbound Caller Block Outbound Caller keeps your phone number from appearing on others Caller ID displays at the time you call Press 67 then the number you want to call 69 Automatic Call Return Automatic Call Return allows you to hear the number of the last incoming call to a local landline number by simply pressing 69 You may also press 1 to automatically dial the last incoming number and be connected to the called party s line 72 Call Forwarding Never miss a Call Forward or redirect your phone calls to an alternate phone number while you are away from home To set up Call Forwarding press 72 When you hear the dial tone again dial the telephone number to which you would like your calls forwarded When the call is answered Call Forwarding is activated To forward calls to a destination that does not answer repeat the Call Forwarding procedure within two minutes of the first attempt A confirmation tone will indicate successful activation To cancel Call Forwarding press 73 While Call Forwarding is act
40. et cable into the Ethernet port of the Ethernet card in your computer Once the Ethernet cable has been connected to your Ethernet card connect the other end of the cable to the Ethernet jack on the back of the cable modem What is an Ethernet cable An Ethernet cable also called a category 5 Cat 5 cable carries the broadband signals between your modem router computer and other wired Internet capable devices What is a router A router splits the Internet signal between Internet enabled devices such as your computer laptop and mobile device SERVICE Via USB e Once the cable coax line has been connected to the cable modem plug one end of the USB cable into the USB port on the cable modem Connect the other end of the USB cable into the USB port on the back of your computer e Once the Ethernet USB cable has been connected between the cable modem and the computer plug the power cord into the modem and your power outlet e Turn your computer on Connect your computer with a router e Before you do anything else be sure to unplug the power going to your router e Then connect the cable coax line that is dedicated to your cable modem to the cable connector on the cable modem Next plug one end of the USB or Ethernet cable into the back of the router in the WAN port Connect the other end of the cable to the USB Ethernet jack on the back of the cable modem e Once the cable modem and router are connected
41. ew a list of categories under LIVE TV including e Kids amp Family e Entertainment Lifestyle e News e Sports e Movies Select a category to reveal a list of channels that best fit the chosen genre of programming B to Find Shows e The FIND SHOWS menu makes it easy to instantly find a program e Search for current and upcoming programming up to 7 days Press B to search by title or press B a second time to search by category e You can search by the following categories e Title e HD e On Demand e Theme e Rating Use the LEFT RIGHT arrows to highlight the category at the bottom of the screen you want to search by Highlight your programming choice using the UP DOWN arrow then press SELECT e Once you ve found what you want to watch set a reminder or schedule your DVR to record it SERVICE e If you know the name of the show you want press B twice to open the keyboard e Use the ARROWS to highlight the first letter of the show or movie and press SELECT e Continue these steps to add additional letters and narrow the search e Use the LEFT arrow to scroll from the keyboard to the list e Use the UP DOWN arrows to highlight your program choice in light blue then press SELECT C to EXIT e You can always return to the previous menu by pressing C PREMIER TV SERVICE a2 Premier TV SERVICE DVR The DVR allows you to record and play b
42. g without a personal comment e Press 2 5 Press 1 to forward the message 6 Press 1 to confirm that you want to forward the message with the standard delivery options Replying to a Voice Mail Message You can only send a reply message to another Bright House Networks Phone Voice Mail customer 1 To reply to a retrieved Voice Mail message press 2 at the conclusion of the message 2 The Voice Mail system will prompt you to ensure that you want to reply to the Voice Mail message When you hear the prompt press 2 again 3 The Voice Mail system will ask you to record your reply Record your message after the tone and press when completed and ready for delivery 4 Press 1 to send the reply Voice Mail message 5 Press 1 again to confirm that you want to send the reply message with the standard delivery options Your reply message will be sent to the original caller Erasing a Voice Mail Message Once you have retrieved a message you have the option to erase it by immediately pressing 3 at the conclusion of the message Phone Retrieving Accidentally Erased Voice Mail Messages A deleted message can only be retrieved during the same home phone Voice Mail session 1 If you have accidentally erased a Voice Mail message press 7 to back up to the previous message until you reach the message you deleted If you are in the main menu press 1 to listen to your saved messages The system identifies the me
43. get your email from your home computer and any of your mobile devices With your Bright House Networks email e There is one master account per household usually in the name of the bill payer e Master account emails are configured automatically and cannot be changed by the customer once activated e Sub accounts can also be created with unique email addresses and separate access screens For do it yourselfers to set up your email you ll need to know e Incoming POP3 mail server address is pop server indy rr com e Incoming port is 110 e Outgoing SMTP mail server address is smtp server indy rr com e Outgoing port is 25 SMTP Authentication SMTP Authentication protects your email account and your computer by ensuring that only authorized users are utilizing the appropriate SMTP e mail servers SMTP Authentication allows you to authenticate yourself using your email address and password before your mail is accepted by our Mail servers It is used to verify that the sender of mail is in fact a legitimate user and not a spammer SMTP authentication is an important step in reducing spam Road Runner and related indicia are and Warner Bros Entertainment Inc s14 INTERNET 53 Internet SERVICE 54 Using Email To access your Web Mail e Go to rr com in your Internet browser e Select the Mail button from the menu e Enter your email username and password then click Log in Web Mail pro
44. ha aerva Provided ts yeu by BHN Dioma eal aut ona the banhon mumbar one Reto satan Ow Doua con Denion TAMPA FL 336313337 vay Toauletyu ta firir paymets your bark red cam acount inkarnation may be laconealy stored nou ayatam n a scare ented manna pay your bill For closed captioning complaints please contact L Mott Closed Captioning Coordinator at Bright House Networks 2254 Lucien Way Maitland FL 32751 Or by fax to 407 215 8406 or toll free fax 877 512 2914 or email to ClosedCaplioningCFL mybrighthouse com A monthly charge of 1 will be included for all mailed paper statements We encourage you to create a FREE My Services account to sign up for paperless statements to save the 1 monthly charge See page 4 for instructions on setting up your My Services account Serviceable areas only Some restrictions apply Products and price of equipment and services subject to change 60 YOUR STATEMENT For 24 7 Customer Support call 1 855 222 0102 Customer Care Centers Indianapolis Carmel Avon 3030 Roosevelt Avenue 352 Gradle Drive 6845 E US Hwy 36 Suite 500 Indianapolis IN 46218 Carmel IN 46032 Avon IN 46123 For the most current office hours Fi Fa please visit brighthouse com You Tube Marion 2923 S Western Avenue Marion IN 46953 CUSTOMER CARE CENTERS 61 VAN bright house NETWORKS
45. he Disney Channel On Demand Howard TV On Demand and Too Much for TV On Demand are available FREE to Premier TV Service customers who have the corresponding premium movie channel s as part of their Bright House Networks package Entertainment On Demand Movies sports music news and kids programming from popular networks such as A amp E Discovery SyFy TBS USA and more FREE On Demand Programming from popular networks like A amp E Comedy Central HGTV and others Local On Demand View and learn about local events and community news Music On Demand In addition to the more than 40 digital music channels there s Music On Demand with hits from CMT MTV2 VH1 and more For a complete listing of On Demand programming go to brighthouse com tv Premier avs SERVICE The Movies On Demand viewing TV Above amp Beyond window is 24 hours This includes Sometimes you want to watch something beyond both HD and 3D Movies On Demand the usual offerings Maybe you have a special interest or simply want additional options above your current lineup We have Premium movie channels and special packages you can add to your Bright House package Ordering Movies On Demand e Tune to your favorite Movies On Demand channel e Premium movie channels HBO Showtime Cinemax The Movie Channel Starz and more e HD Pack Use UP DOWN arrows to find the movie you want to watch e Movie Pass Press SEL
46. hellotriena NETWORKS our promise at Bright House Networks we see customers as friends we promise we ll always be there for you round the clock and weekends too we ll respect your time and be on time and service calls won t cost you a penny we ll deliver quality products and services some you can t get anywhere else and we ll be happy to answer all your questions big and small we ll make sure you get what you need and like what you get we guarantee it you ll never have to sign a contract and you ll always have the freedom to change your service penalty free we ll never take you for granted and we ll help connect you to what matters most this is our promise to you Sees bright house NETWORKS Thank you for choosing Bright House Networks services for your home At Bright House Networks we work hard every day to bring you the value convenience choices and control that make your life easier As a friend of Bright House you ll have access to exclusive local programming innovative products and services and some interactive features you won t find anywhere else Our services are made to go together so when you combine two or all three you can enjoy additional features and savings We re committed to putting you in control and keeping things simple that s our promise to you We hope you enjoy your Bright House Networks services We provide great customer care that you can count on a
47. home e Remote DVR Manager to program your DVR from your computer laptop or most smartphones e Easy Gadget to manage your Phone Service when you re out and about e Additional FREE apps at our App Center that will send you the latest news weather alerts and more My Services is a one stop portal where you can manage your Bright House account online whenever it s convenient at home or on the go e Pay your bill online e View billing statements and service appointments e Manage your equipment e Check service status We encourage you to create a FREE My Services account to take advantage of many features and benefits including the convenience and timeliness of paperless statements NOTE Selecting paperless statements will save you the 1 monthly charge to receive a printed and mailed statement MY SERVICES 3 My Services YOUR LIFE MADE EASIER HOW TO REGISTER Registering for your My Services account is quick and easy Have your Bright House account number on hand and go to brighthouse com myservices e Click on Register Now under Register e Type in your email address and zip code e Enter your Bright House Networks account number If you are a Bright House Phone customer you will also be asked to enter your Customer Code on the line below Your account number and customer code can be found at the top of your statement e Type in the username and password you d like to use for the account Please be sure to s
48. inter scanners and other compatible devices to the wireless network This includes both Mac and PC products INTERNET Will be provided with a static or dynamic IP address Bright House Networks Internet residential customers receive a dynamic IP address You have the option to add additional IP addresses if needed Please contact Bright House Networks if you require a static IP address Do I need to worry about virus scans It s also a good idea to run a virus scan from time to time as an additional precaution to your FREE McAfee AntiVirus and Family Protection software It s certainly a good first step if you have a new computer You can run a virus scan before you download your McAfee AntiVirus and Family Protection software or any time afterwards There are plenty of online anti virus scanners available Choose one that s right for your system Where can find more information on Internet security When you have Bright House Networks Internet you have access to bhnsc com where you can find more information about your Internet Service as well as how to fight spam and viruses I m an EarthLink Internet customer Where can I access online support and information You can access the EarthLink main home page at earthlink net Access your EarthLink web mail at https webmail earthlink net Plus Technical Support is always a simple phone call away Just call 1 800 817 5508 Internet SERVICE Troubleshooti
49. ional who can be reached by calling 611 from your Bright House Networks Phone 36 PHONE SERVICE Community Service Numbers 211 411 611 711 and 811 You have access to United Way 211 directory assistance 411 Phone Service Customer Care 611 hearing impaired 711 and call before you dig 811 information And of course Enhanced 911 E911 for emergencies All other N11 services are provided at no additional cost with the exception of directory assistance 411 You will incur per use charges for directory assistance however you will be given the option to have the number automatically dialed for you at no extra charge For an additional low cost Second line Adding a second line will allow you to have two different phone lines from us with two different phone numbers all on a single bill Second Line service is available with Unlimited Nationwide and will match the features you have on the primary line 211 Community Service Referral Indianapolis Avon Carmel 211 211 211 Community Community Community Resources Resources Resources Enhanced Directory Assistance With Enhanced Directory Assistance dial 411 and get movie listings reverse number lookup Yellow Page category search horoscopes lottery results time weather sports scores driving directions and more The per call fee for Enhanced Directory Assistance includes automatic call completion Unlimited Directory Assistance For one
50. ive your phone will ring once as a reminder but you cannot answer calls However you can make outgoing calls 74 Speed Dial With Speed Dial you can program up to eight of your most frequently dialed numbers per line and dial them using a single digit To program a number press 74 When you hear the stutter tone select and press a speed dial digit 2 9 Then enter the 10 digit telephone number you want to save To Speed Dial a number press the single digit 2 9 you selected for that number followed by The telephone number will be automatically dialed for you PHONE SERVICE 35 Phone SERVICE 77 Anonymous Call Block By activating this feature you can block unidentified calls for as long as you choose Incoming calls from unidentified callers including those displayed as Anonymous or Private are automatically rejected Unidentified callers will hear an announcement telling them to hang up release their Caller ID information and then redial the number 87 will turn off the Anonymous Call Blocking feature Additional Charges Blocking Additional Charges Blocking ACB restricts outbound fee based calls helping to control unwanted charges With ACB all International North American Numbering Plan NANP offshore calls Operator Assisted 0 amp 0 and Directory Assistance calls including International 411 will be blocked This feature must be requested through a Bright House Customer Care profess
51. k to this site is provided in Easy Gadget once you download the app from the App Store or Google Play 4 Note to complete the creation of a secure My Services login have your account number and customer code located on your Bright House Networks bill and your email account available 5 Once you register you will be presented with the End User License Agreement for Easy Gadget Click on Agree at the bottom of the Agreement in order to proceed to use Easy Gadget on your mobile device 6 NOTE For iOS users you must have iPhone Notifications turned ON for Easy Gadget in order to log in the first time This option is presented during the app installation and it should be Accepted To use Easy Gadget on a computer 1 O0pen Easy Gadget from your desktop shortcut or through your programs list 2 On the Easy Gadget log in screen enter your My Services username and password 3 Enter the phone number including the area code of the line you want to begin monitoring 4 For added convenience you can select the Remember Login check box 5 Click Log in Apple and the Apple logo are trademarks of Apple Inc Android is a trademark of Google Inc Phone SERVICE Online Tools for Your Phone Service For Customers with Voice Mail Service With Online Tools you can check your Voice Mail online manage your Voice Mail messages and even organize them the way you want You must complete the initial Voice Mail setup
52. les 1 Locate the COMPONENT IN ports on your TV which contain matching green blue and red ports These colored ports are also labeled with letters e Y green e Pb blue e Pr red 2 Connect one end of each component cable to the matching colors on the TV s COMPONENT IN ports 3 Connect the other end of each cable to the cable box s COMPONENT OUT ports 4 Connect your audio wires to the appropriate AUDIO IN ports on the TV such as a red AUDIO IN RIGHT and a white AUDIO IN LEFT 5 Connect the other end of the audio cables to the matching AUDIO OUT ports on the cable box such as a red AUDIO OUT RIGHT and a white AUDIO OUT LEFT o Turn on your equipment and then tune the TV to the appropriate input If your TV has an HDMI port you can also connect your device with an HDMI cable This uses just one wire for both video and audio PREMIER TV SERVICE 27 Premier TV SERVICE How Do Hook Up My Cable Box Using a DVI Cable DVI cables can just be plugged in at each end to the two devices Cable boxes however do not have DVI ports so you will need to use an HDMI to DVI cable This cable has an HDMI connection at one end and a DVI connection at the other HDMI to DVI cables provide a high definition connection but require separate audio cables such as red and white composite audio cables If your TV has an HDMI port use a standard HDMI cable This uses just one wire for b
53. ll day every day and we re looking forward to providing you with an exceptional experience in your bright house because that s just what a friend would do brighthouse com f Youth 2 Table of Contents MY SERVICES 20 22 23 25 26 27 30 3 4 5 PREMIER TV SERVICE 7 8 9 How To Register Remote Parental Controls Start Over Digital Guide Digital Video Recorder DVR On Demand Programming HDTV TV Anytime Anywhere FAQs Programming Your Remote Troubleshooting Tips Wiring Diagrams TABEE OF CONTENTS 31 PHONE 32 33 Calling Plans 34 36 Calling Features 37 39 Voice Mail 40 Easy Gadget 41 43 Online Tools 44 47 FAQs 48 Troubleshooting Tips 49 INTERNET 50 Benefits 51 52 Wireless Home Networking 53 53 56 56 57 58 59 Securing Your Network Browser Email Parental Controls Connecting Your Computer and Modem FAQs Troubleshooting Tips 60 YOUR STATEMENT INFORMATION 61 CONTACT US ae My Services When you live in a bright house you have access to great products services and exclusive features Bright House Networks My Services helps you manage them all TV Internet Phone whether you have one two or all three My Services is the place to access innovative and interactive services and features you can only get from Bright House e TV you can watch online anytime anywhere on your computer laptop and most mobile devices in any room of your
54. low monthly price you can call Directory Assistance 411 as much as you want eliminating the per use charge for both Enhanced Directory Assistance and Standard Local and National Directory listings Voice Mail w Enhanced Voice Mail Never miss a call again Voice Mail records messages from people who call when you are not available In addition Spanish Voice Mail is an included feature with our Voice Mail service Enhanced Voice Mail is an exciting new option for Phone customers that extends current Voice Mail offerings to include Voice Mail to Text and Voice Mail to Email Marion 211 Community Resources Phone SERVICE Phone Service Monitored Home Security and Medical Alert Systems Bright House Networks Phone Service is compatible with most monitored medical alert systems We recommend that both you and your medical alert company test the alert system after your Phone installation Our Phone Service has been designed to work with monitored home security systems It has been tested and is compatible with a variety of home security systems and we highly recommend that both you and your alarm company test the alarm system after your Phone Service installation Bright House Networks Phone is not a powered service During an electrical power outage or a disruption to the cable network or facility your Phone Service monitored security system medical alert system and E911 service may not be available
55. m your computer laptop or most mobile devices to record your favorite shows You can with our Remote DVR Manager It gives you the power to search your channel lineup record must see programs and manage your scheduled recordings wherever you happen to be eating out at the park shopping mall or anywhere Never worry about missing your favorite programs again It s easy to access Remote DVR Manager Simply log in to your My Services account then click on Remote DVR Manager under TV and you re there Remote DVR Manager is a FREE app available to Bright House customers who have our Premier TV Service and a DVR To View TV listings e Click on the Listings tab Remote DVR Manager will access your DVR and your TV channel lineup will appear on the screen e You can view a specific programming lineup by selecting the day and time at the top of your channel lineup chart Click on the time slot you want e You can also select the type of programs you d like to view by going to the Highlight Only drop down menu or the specific channel by going to the Jump to Channel drop down menu To Search for Programs You have two options Search or Browse To search for a specific program title program type or actor program host etc click on the Search tab Next click on the drop down menu and select the category you want to use for your search e Program Movie Title e Description e Person Type in your search term
56. mming and more e Review your recent On Demand Programming and Pay Per View purchases PREMIER TV SERVICE 7 Parental Controls When you have a household with children perhaps the first step you ll want to take is to set up Parental Controls to block channels that are not age appropriate for your family It s just another benefit that comes with Bright House Networks Premier TV Service It s convenient and reliable If you do not activate Parental Control all channels and content of any rating will be accessible to all household members Parental Control must be activated separately on each cable box in your home To Activate Your Parental Control e Press SETTINGS on your remote then scroll LEFT RIGHT to PARENTAL CONTROL Scroll UP DOWN to the BLOCKING PIN option to create a personal identification number or PIN to block access Enter the default PIN 0000 and then assign your personal PIN Enter it again to confirm Next select each channel content rating time or title you wish to restrict Scroll up to TURN ON OFF to activate your settings PREMIER TV SERVICE To Create Your PIN e Press SETTINGS button on your remote then scroll LEFT RIGHT to PARENTAL CONTROL e Use the ARROW keys to highlight BLOCKING PIN and press SELECT e Enter a 4 digit number to establish a secret PIN for that particular cable box To Change Your PIN e To change your PIN press SETTINGS then
57. nage tab which displays the scheduled recordings You can also click on the Search or Browse tabs to find programs and set up recordings When you re done click the yellow Sign Out tab PREMIER TV SERVICE 15 Premier TV SERVICE On Demand Programming Bright House Premier customers can enjoy thousands of hours of On Demand programming and plenty of additional On Demand options packages On Demand lets you control when you start your movies or shows and lets you pause fast forward and rewind shows with your remote Plus when you have more than one cable box in your home you can purchase an On Demand title on one cable box and then watch that event title on any other cable box in your home during the viewing window at no extra charge that s Whole House On Demand 16 PREMIER TV SERVICE On Demand programming includes Primetime On Demand Free access to primetime programming from your favorite networks and some in HD including ABC CBS NBC and FOX Movies On Demand Choose movies from a wide variety of genres including some of the latest releases Bollywood Asian and European films are also available Or if you have a 3D TV you can enjoy the excitement of 3D cinema HD Movies On Demand If you have HD and an HD box choose an HD movie from a wide variety of genres Premiums On Demand HBO On Demand Showtime On Demand Cinemax On Demand Starz On Demand the Movie Channel On Demand t
58. ndia m Pakistan m m includes mobile phones Phone SERVICE PHONE SERVICE 33 Phone SERVICE 34 Great Calling Features You won t believe how many of our most popular calling features are included with Bright House Networks Phone Service at no additional charge In addition we have many exclusive and super convenient features that are sure to help you manage your Phone Service even better even when you re not at home And did you know that one of the most convenient features of our Phone Service is that you can simply pick up your phone and dial 611 to be instantly connected with Bright House Networks Customer Care department It s true and it s easy Free Features Caller ID on PC When you have Bright House Networks Phone and Internet you can see who s calling your home right from your PC When your phone rings the caller s name and phone number will appear on your PC monitor Caller ID on PC is a feature of our Easy Gadget App which you can download from our App Center at brighthouse com myservices See the Easy Gadget section on page 40 PHONE SERVICE Caller ID on TV When you have both Bright House Networks Phone and Premier TV Service your TV screen becomes a Caller ID display and you can see who s calling right in the upper left hand corner of your screen when you re watching TV Caller ID See the name and number of who s calling when you have a Caller ID ready
59. ng Tips Trouble Cause Action e Check to be sure all your cable modem hardware connections are snug Occasionally these connections will loosen or even be disconnected during cleaning or some other activity You ll also want to check the coaxial cable connections at the wall and at the back of the cable modem Check the Ethernet cable which looks similar to a phone line and make sure it is securely connected to the back of the computer and the cable modem If any of these connections are loose secure them firmly back into their connectors Problems with your Internet connections e If all your cables are secure and your connection has not been restored you should unplug the modem s power cord from the wall outlet and wait one to two minutes After this time reconnect the power to your cable modem e CAUTION If you need to disconnect your cable modem from the coaxial cable you should unplug the modem from the power source first to avoid possible damage to the modem e If none of the previous steps restore your connectivity you should power down and restart your computer If you still do not have connectivity please contact Customer Care Experiencing problems with your TV Service or Internet connection Call Customer Care at 1 855 222 0102 INTERNET 59 Customer Statement Information Amount Due Contact Information Previous Balance and Payments Taxes and Fees This is the amount that is How to
60. nnect the other end of the cable to the cable box s S VIDEO OUT port 3 Connect your audio wires to the appropriate AUDIO IN ports on the TV such as a red AUDIO IN RIGHT and a white AUDIO IN LEFT 4 Connect the other end of the audio cables to the matching AUDIO OUT ports on the 5 Set the TV to the S video input to watch DVDs cable box such as a red AUDIO OUT RIGHT and a white AUDIO OUT LEFT 5 Turn on your equipment and then tune the TV to the appropriate input 3 Connect your audio wires to the appropriate AUDIO IN ports on the TV such as a red AUDIO IN RIGHT and a white AUDIO IN LEFT 4 Connect the other end of the audio cables to the matching AUDIO OUT ports on the DVD player such as a red AUDIO OUT RIGHT and a white AUDIO OUT LEFT Back of TV For further assistance visit us at Back of Converter Back of TV brighthouse com PREMIER TV SERVICE 29 Premier TV SERVICE How Do Install HDMI Cables Like other cables HDMI cables can just be plugged in at each end to the two devices To connect your HD box to your HDTV with an HDMI cable 1 Turn off the equipment 2 Connect one end of the cable to one of the TV s HDMI IN ports 3 Connect the other end of the cable to the HD box s HDMI OUT port 4 Turn on your equipment and then tune the TV to the appropriate input such as HDMI 1 or VIDEO 1 Refer to your TV s owner s manual for which input to select 333 sa
61. on is required for viewing on mobile devices Some restrictions may apply 2014 Home Box Office Inc All rights reserved HBO and Cinemax and related channels and service marks are the property of Home Box Office Inc All other trademarks remain the property of their respective owners PREMIER TV SERVICE 19 SERVICE Frequently Asked Questions What are the differences between Premier TV Service amp High Definition Service e Premier TV Service refers to any all digital TV broadcast and is digitally encoded standard definition video providing superior color resolution particularly when used with component or S video connections e HD Service is also digitally encoded video but has roughly six times the resolution of standard definition television which means you get clearer crisper images plus wide screen viewing and Dolby Digital 5 1 Surround Sound Do I need special equipment to receive High Definition Service To receive HD Service you must have a high definition television or monitor with component inputs and connect it to a Bright House Networks HD box Bright House Networks will provide an HD box at no additional charge when you subscribe to Premier TV Service You don t need to worry about purchasing expensive hardware that may become obsolete because there s no equipment to buy What is the difference between the standard box and the HD box Standard and HD boxes look and function similarly However only
62. orward multiple speed options Play Record Pause Zoom and stretch HD HD box only REE EEE IEEE sno dae E E o C ETPA O EN NALE Vee Wane eaves Picture In pa OE Move PIP Picture PIP Swap main screen mae pre wove gt ove PIP screen functions PIP ON OFF PIP Channel Up Down Your remote may not look like the bright one pictured For tips on using your Video source is used in TV mode to change the TV input shrweens specific remote or to download a user manual for your remote visit brighthouse com remote Re Power ON OFF Premier IV SERVICE Getting Started If you have not yet programmed your remote please turn to page 23 for easy to follow step by step instructions Your Remote It s here Your Bright House Networks Premier TV Service is connected Grab your remote turn on your TV and enjoy Who would have thought such a handy device like your remote would allow you to do so much with your TV Control your settings Program your DVR Pause live TV Start Over a program already in progress or look back up to 72 hours Select On Demand programming Search or browse your channel lineup Let s get started Your Settings With your SETTINGS button you can e Access Parental Controls e Set your favorite channels e Change your language preference e Access Secondary Audio Programming SAP for Spanish audio Turn on off closed captioning e Access Pay Per View events and On Demand progra
63. oth video and audio PREMIER TV SERVICE To connect your cable box to your TV using an HDMI to DVI cable 1 Turn off your equipment 2 Connect the DVI end of the cable to the TV s DVI IN port 3 Connect the HDMI end of the cable to the cable box s HDMI OUT port 4 Connect your audio wires to the appropriate AUDIO IN ports on the TV such as a red AUDIO IN RIGHT and a white AUDIO IN LEFT 5 Connect the other end of the audio cables to the matching AUDIO OUT ports on the cable box such as a red AUDIO OUT RIGHT and a white AUDIO OUT LEFT 6 Turn on your equipment and then tune the TV to the appropriate input You can also use component cables to provide an HD picture For further assistance visit us at brighthouse com Premier TV SERVICE How Do Hook Up How Do Hook Up My Cable My DVD R or DVD Player to a Box Using S video Cable TV Using S video Cable Like other cables S video cables can just be plugged in at each end to the two devices You will however need separate audio cables such as red and white composite audio cables To connect a DVD player to a TV using S video cable 1 Connect the S video cable to the S VIDEO OUT port on the DVD player To connect your cable box to your TV using an S video cable 2 Connect the other end of the S video cable to the S VIDEO IN port on the TV 1 Connect one end of the S video cable to the TV s S VIDEO IN port 2 Co
64. p to 30 minutes before they become effective INTERNET Parental Controls Our Web Mail includes a Parental Controls feature that allows you to keep watch on what s coming into your children s mailboxes as well as what s going out Incoming email addresses senders and domains can be blocked or allowed with blocked email either completely deleted or forwarded to the master account Plus you can turn on off Parental Controls at your discretion The master account sets the Parental Controls for all sub accounts where Parental Controls have been activated Once these controls are set the sub account is not able to override them To set up Parental Controls e Click Settings tab on your Web Mail Inbox e Under Manage Mailbox Settings click the Manage Parental Controls link e Follow the prompts on the page to define the parameters of Parental Control e Click OK To turn on off Parental Controls e Click Settings e Under Manage Mailbox Settings click the Manage Mailbox Accounts link e Select the Email Address for the Mailbox you want to edit Click the ON or OFF button in the Parental Control field Click OK e Connecting Your Computer and Modem Via Ethernet e Shut down your computer e Connect the cable coax line that is dedicated to your cable modem to the cable connector on the cable modem e Ethernet once the cable coax line has been connected to the cable modem plug one end of the Ethern
65. parental controls The minimum system requirements for McAfee AntiVirus are For Windows e Windows XP 32 bit with Service Pack 2 SP2 or higher Windows Vista 32 bit or 64 bit or Windows 7 32 bit or 64 bit e 1 GHz processor or higher e 200MB of available free drive space e 256MB RAM memory or higher for Windows XP 512MB recommended 512MB RAM for Vista Windows 7 2GB recommended e 800 x 600 or higher screen resolution Microsoft Internet Explorer 7 0 or later Optional Mozilla Firefox 3 5 or later INTERNET 52 Internet SERVICE 52 The minimum system requirements for McAfee Family Protection are For Windows e Microsoft Windows XP Vista 32 bit or 64 bit Windows 7 e Pentium II 233 MHz or faster e 10MB free hard disk space e 256MB of RAM memory e 1024 x 768 or higher screen resolution It s easy to download your new FREE McAfee AntiVirus and Family Protection software But first we recommend you check to make sure your computer meets the minimum system requirements as well as uninstall any other security software products or programs you may have on your system Then follow these steps e Go to rr com security e Click on the Register Now link for the free versions of McAfee AntiVirus and McAfee Family Protection e Enter your Road Runner email account information then click Download Now INTERNET e e Click Download below the product s you want to download and install
66. r of the Online Tools site for a step by step guide to all the features available PHONE SERVICE 43 SERVICE Frequently Asked Questions Does Bright House Networks Phone Service support Enhanced 911 emergency services Yes Bright House Networks supports Enhanced 911 E911 which is designed to give emergency operators the exact location from which calls originate Because Bright House Networks Phone Service accesses the official 911 network emergency calls are routed to the proper local public safety dispatcher Will be able to use my new Bright House Networks Phone modem to access the Internet and talk on the phone at the same time Yes Will my Phone Service work during an electrical power outage For information about powering your phone in an outage go to brighthouse com phonebattery PHONE SERVICE Can I take my phone number with me if move Each situation will be reviewed at the time of request based on where you re moving and whether it is within our serviceable area If move can take the Bright House Networks Phone modem with me No A Bright House Networks technician must reinstall Bright House Networks Phone Service in your new home We will also need to update our records with your new address for Enhanced 911 to work properly Moving your modem from the original service address without notifying us could result in emergency services being dispatched to the wrong location Is there a way I
67. reach us anytime by phone What you have paid and what you Mandatory regulatory currently due for payment or online may owe taxes and fees N A EN Page 2 of 2 Service Period _ __ Service Period Due Date Amount Due bright house Important Messages bright house Billed in advance 06 29 07 28 07 13 13 SXXX AK NETWORKS U P Things you need to know about networks ASA ontact Us 1 877 892 3279 brighthouse com Account Number XXXXXXXXXX XX of services your service Charge detail for billing period Jun 29 Jul Recount information ContactUs Previous Balance and Payments Taxes and Fees XX XX Recount information Service Address Account Number Online Customer Support Previous balance XXX XX State Sales Tax XXX a d JOHN SMITH XXXXXXXXXX XX brighthouse com 1 877 892 3279 Payments received Thank you 06 04 XXX XX Federal Universal Service Fee XXX Your service address 1234 MAIN ST Balance owed XX XX Federal Local Number Portability XXX account number and ANYTOWN USA 12345 1234 Customer Code Phone Federal Telecommunication Relay Fee XXX XXXX Dial 611 Partial Month Charges Partial Month Charges X XX Federal Interstate Telecommunication Fee X XX customer code Pro fated ch f Service changes made on Jun 27 are Local Communications Service Tax XXXX to fatedicnarge toT aiy reflected in these charges State Communications Service Tax XXXX service changes made in Movie Pass XXX Florida Telecommunication Relay Fee XXX Sports Pass
68. ress and hold SELECT and TV at the same time Enter the code 991 slowly The selected mode key blinks twice Press 1 then count the number of times the mode key blinks The number of blinks indicates the first digit in the code For example 4 blinks indicate the first digit in the code is 4 If the mode key does not blink the digit is O Press 2 then count the number of times the mode key blinks to find the second number in the code 5 Press 3 then count the number of times the mode key blinks to find the third number in the code 6 Press 4 then count the number of times the mode key blinks to find the fourth number in the code After all four numbers in the code are identified all mode keys blink three times Which Code Worked After searching for the code automatically note the code in the event you need to reprogram your remote Record your codes for future reference TV VCR DVD AUX For more tips on using your specific remote or to download a user manual for your remote visit brighthouse com remote PREMIER TV SERVICE Premier V SERVICE 24 Operating TV amp DVD VCR 1 Turn on TV Point remote away from TV 2 Press and hold TV and SELECT at the same time until the red or green light on the remote blinks twice 3 Using the remote slowly enter 991 The light on the remote will blink twice 4 Point the remote toward the TV and press TV Slowly repe
69. ring Junk Mail e Click Settings e Under Customize Mailbox options click the Junk Mail Options link e Select a Filtering Action You can choose one of the following Deliver the email all mail will be delivered to your inbox Prefix the email subject with SPAM and deliver mail identified as spam will be marked as spam within the header and delivered to your inbox Place the email in the Junk Mail folder mail identified as spam will be delivered to the Junk Mail folder and deleted after seven days if not removed Delete the email mail identified as spam will be automatically deleted Click OK Internet SERVICE Virus Filtering We scan all inbound web mail messages and attachments for potential viruses When a virus is detected the system attempts to clean the attachment If successful you will receive a new message from our mail system notifying you that a virus was detected and removed The original email will be attached to this system generated message along with the cleaned file attachments If the system is unable to remove the virus you will receive a system generated message notifying you that a virus was detected in the original email and that the file attachment was deleted The text of the original email will appear as an attachment to this system generated message If you have forgotten your email password go to http pt rr com and follow the steps listed under Re
70. s and click the yellow Search button The program title date and time will appear Click on the yellow arrow to see all the recording options To browse by category and rating click the Browse tab then select a category You can also browse by rating by 24 hour or seven day time frame or by channel To Record an Entire Series e Search for the desired program using the Listings Browse or Search tab e Once you ve found the series you re looking for click on the yellow arrow and the series listing will appear Click the red Record icon e Next select the Save Time Start Time and End Time You ll find these in the drop down menu for each setting Click Setup Series Recording at the bottom of the recording window e You can adjust the series recording options from the drop down list otherwise the recording will be made with the default settings e When you ve completed all your selections click Record You re all set Premier avd SERVICE To View Your Scheduled Recordings Click on the Scheduled tab on the Remote DVR landing page The date time and show title will appear for all of your scheduled recordings To Sign in to Remote DVR Manager from a Mobile Device Open the web browser on your mobile device Sign in to Remote DVR Manager at brighthouse com mobile At the log in screen enter your My Services username and password Click Sign In The landing page opens to the Ma
71. s to highlight the option you want then press SELECT to activate It s that simple You can always find out if a program is Start Over and or look back enabled by simply pressing SELECT while you are watching a channel For a full list of Start Over programs on your channel lineup go to brighthouse com startover PREMIER TV SERVICE 9 Premier avs 10 SERVICE Digital Guide When you re a Bright House Networks Premier customer you can enjoy easy access to everything that Premier TV Service has to offer All it takes is a click of your remote to use this interactive feature Use Your Digital Guide to e Find Shows See What s On Now and up to 7 Days from Now e Set Reminders e Program Settings e Order Premium Services e Access interactive features like Video On Demand e Perform Advanced Searches by title actor director keyword etc The Digital Guide is FREE to Bright House Networks Premier customers ABC s of the Digital Guide e Use the ARROWS and PAGE UP DOWN to move around the guide e Press A for the MAIN MENU e Press B to FIND SHOWS e Press C to EXIT e Press SETTINGS to access your DVR PREMIER TV SERVICE A for Main Menu e The MAIN MENU shows you what s on now e Press GUIDE on your remote e Use the LEFT RIGHT and UP DOWN arrow buttons to select your program e Press SELECT to immediately tune to your highlighted program e You can also vi
72. sages 1 All new Voice Mail messages will be seen in bold font 2 If you are already logged on just click REFRESH and all new messages will appear in bold font 42 PHONE SERVICE Organizing your messages 1 Click the top of any column You can arrange your messages in the order they were recorded by their duration by caller and even by importance level 2 Once you click on the top of any column your messages will appear in the order you have selected Creating space for your messages 1 Your Online Tools will hold up to 40 minutes of Voice Mail messages 2 Check how much time you have remaining at the top of the screen 3 If your mailbox gets too full simply delete messages to free some space Voice Mail Settings Setting up a PIN Skip feature so you don t have to remember your PIN 1 Click on the Voice Mail Settings tab 2 Choose to turn your PIN Skip On or Off 3 Click CHANGE Resetting your PIN 1 Click on Voice Mail Settings tab 2 Enter your new PIN 3 Confirm your new PIN 4 Click CHANGE Changing the language of your Voice Mail prompts from the Voice Mail settings tab 1 Click on Voice Mail Settings tab 2 Choose ENGLISH to hear your prompts in English 3 Choose SPANISH to hear your prompts in Spanish 4 Click CHANGE Phone Home Phone Online Tools Manage your Home Phone and Voice Mail features online ETETE Unconditional Call Forwarding Now you can
73. scroll LEFT RIGHT to PARENTAL CONTROL Select the BLOCKING PIN option and enter your current PIN or OOOO if not selected Then enter the PIN you would like to use To Block by Time Periods e Press SETTINGS button on your remote then scroll LEFT RIGHT to PARENTAL CONTROL Use the ARROW keys to highlight the TIME BLOCK option and press SELECT e At the prompt enter your PIN Scroll to the day you want to block by time You can select a particular date the same day every week or a group of days for example weekdays or weekends SERVICE Press the RIGHT arrow button to move to the DAY START or STOP column Use the UP DOWN arrows to highlight and select the time period that you want to block You will be given the option of blocking up to four different time periods Press the A button to accept the changes To Block by Channels Ratings e Press SETTINGS and the LEFT RIGHT arrows to highlight the Parental Control menu e Use UP DOWN arrows to select Channel Block or Rating Block e Use UP DOWN arrows to select and block You can turn off your Parental Control whenever you want by going to the SETTINGS menu enter your PIN and then hit SELECT Once you have deactivated these controls you must manually turn them back on to restore control Premier avd SERVICE Sta rt Over It gets even better While watching a Start Over program with or without the 72 hour look St
74. set Password INTERNET 55 Internet SERVICE 56 Email Security Web Mail provides a secure and safe email exchange The login screen for your Web Mail will use https a secure form of http so when your email username and password are sent over the Internet they will be encrypted and protected With our Web Mail you can filter incoming and outgoing mail based on the header the sender and the size of the message Outgoing mail can also be filtered by the number of recipients You can block certain email addresses so you don t receive unwanted email And you can automatically delete file or mark junk mail before it reaches your Inbox Plus all incoming and outgoing mail is scanned for viruses and spam to make sure you get what you want and keep out what you don t want Setting Mail Filters e Click Settings e Under Customize Mailbox options click the Filters Options link e Click the Create New Filter button e Define the filter by entering the following information Filter Name what you want to call the filter Action what you want to do with the messages being filtered e g discard it move it to a new or existing folder or forward it to an email address Filter what you want the filter to look for You can have more than one filter line To add a line click the Add Operation link To remove a line click the Remove link next to the line you want to remove Click OK Filters can take u
75. ssage as deleted 2 After listening to the previously deleted message you can manage it as described by the Voice Mail system or re save the message by pressing PIN Skip amp 98 Accessing your Voice Mail from your phone is now faster and easier than before with PIN Skip and 98 features With these features activated you reduce the number of key entries required when checking messages from your home phone PIN Skip allows you to access your mailbox without having to enter your PIN You can enable the PIN skip feature only when you dial your mailbox from your home phone The PIN skip feature is also only available when you have turned on the feature Turning PIN Skip on or off 1 Access your mailbox and press 4 from the main menu 2 Press 3 from the mailbox administration menu 3 Press 2 to change your settings 4 Press 2 to access the PIN Skip menu 5 Press 1 to turn PIN Skip on or off Now when you dial into your Voice Mail from your home you will be connected to your messages without having to enter any other numbers Using 98 Once you have set up PIN Skip you may simply dial 98 from your home phone to instantly access the Voice Mail system With this feature you can review new and saved messages Activating Spanish Voice Mail Prompts Activate Spanish Voice Mail prompts by logging in to your Voice Mail account and 1 Press O for additional options 2 Press 4 for Mailbox Settings 3
76. ster enjoy FREE access to Bright House Networks WiFi and Cable WiFi HotSpots nationwide e Free advanced features like spam blocker personal firewall and anti virus protection e Family Protection and Parental Controls e No fee or penalty to change level of service e No annual contract to sign e 24 7 Customer Care e Free service calls seven days a week INTERNET Choose the One That s Right for You Lightning 60 or 90 Internet Speeds up to 60 or 90 Mbps Free installation of Wireless Home Networking included Lightning 90 features upload speeds up to 10 Mbps and includes Wireless Home Networking service Great for multi user multi tasking households streaming movies and virtually lag free gaming Lightning 30 Internet Speeds up to 30 Mbps 25 email accounts Up to 5GB email storage Enhance your Internet experience with turbo fast speeds that make gaming and downloading more enjoyable Standard Internet Speeds up to 10 Mbps 10 email accounts Up to 2GB email storage Internet service that delivers the speed you need for accelerated online shopping browsing and emailing on a regular basis Internet SERVICE Wireless Home Networking When you have Lightning 60 Internet Wireless Home Networking installation is included as part of your package With Lightning 90 both Wireless Home Networking installation and the monthly service is free There is a low monthly fee for use of the Lightning modem
77. th my other home entertainment equipment Yes Your DVR is compatible with your TV VCR DVD and other audio and video components What services or equipment do I need to get Whole House DVR service Customers will need Premier Service a Whole House DVR WHDVR and their desired number of cable boxes Up to seven cable boxes can be networked with each WHDVR PREMIER TV SERVICE 22 Premier TV Yes you can have as many Whole House DVRs as you would like up to a maximum of eight and you can stream recorded programs to as many as three separate TVs in your DVR network at the same time When you have more than one Whole House DVR you ll be able to see a single show list that combines the recorded programs from all of your Whole House DVRs making it easier for you to search for what you want to watch Yes you can stream up to three different recorded programs to three different TVs in your DVR network Yes each Whole House DVR can provide up to two recorded programs So you can stream three recorded programs record two live programs and play one recorded program all at the same time Yes a Whole House DVR will work with either a standard TV or an HDTV so you can play back recorded programs on either one In order to see your shows in HD you ll need to play them back on an HDTV Premier avs SERVICE Programming Your Remote Before your remote can be used to operate your TV DVD Player VCR and
78. the HD box is designed to process the HD signals needed to view high definition programming What type of cables do need to get HD Service or Surround Sound You will need component type or HDMI cables for video and either RCA or Digital Audio AC3 cables for audio We will provide a component cable for video during installation PREMIER TV SERVICE Can I view High Definition channels with a digital television No You must have a high definition television capable of processing high definition signals and an HD box in order to receive HD Service How do order Bright House Networks High Definition Service Go to brighthouse com and click on ORDER ONLINE to choose your package visit a Bright House Networks Customer Care Center or call to speak with a Customer Care professional Can I use my HDTV as a computer monitor Maybe Some HDTV sets include S video or DVI inputs If your computer has S video or DVI outputs you can use your HDTV as a monitor Can I record HD programming The HD DVR allows you to record pause rewind and play back live television including HD channels What goes in as HD comes out as HD Traditional VCRs cannot record HD programming What is 3D TV The term 3D refers to a technology that displays TV programs movies games and other content in a way that appears to add a third dimension depth to the images you see What 3D programming is available You ll find 3D TV programming
79. tional Long Distance plans e Voice Mail with Enhanced Voice Mail e E911 Features e Caller ID on Phone e Caller ID on TV for Premier TV Service customers e Caller ID on PC for Internet customers e Call Waiting e Voice Mail additional monthly cost e Home Phone Online Tools e Spanish Voice Mail Prompts e Call Forwarding e Anonymous Call Rejection e Speed Dial e 3 Way Calling e Second Line additional monthly cost International Long Distance With Bright House Connection International calling plans you can stay in touch with friends and family all over the world with incredible savings to over 50 countries in Asia Pacific Europe Latin America Mexico and South Asia Choose from one of the following plans and get 100 anytime minutes for one low monthly cost Asia Pacific Australia China m Hong Kong m Japan Macau m Malaysia m New Zealand Singapore m South Korea Taiwan Thailand m Europe Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Monaco Netherlands Norway Poland Portugal Romania Russia Slovakia Spain Sweden Switzerland United Kingdom Vatican City Latin America Argentina Bolivia Brazil Chile Colombia Costa Rica Dominican Republic Ecuador Guatemala Panama Paraguay Peru Uruguay Venezuela Mi Mexico South Asia Bangladesh m I
80. under Movies On Demand within the Hello More category of your on screen guide HBO customers can also enjoy 3D programming with HBO On Demand Can I record programming in 3D Yes You can use your DVR to record 3D programming What buttons on my remote apply to my DVR REWIND FAST FORWARD PLAY PAUSE STOP and RECORD work like the Same named buttons on your VCR LIST lets you see a list of the shows you ve recorded and the scheduled recordings You can then choose to play or delete those shows or watch them later LIVE lets you return to the real time broadcast of the program you re watching after you ve paused and restarted a live show Can I use the DVR on any TV in my house Yes if you are a Premier TV Service customer Each TV requires its own DVR available for an additional monthly fee Is there programming that cannot record with my DVR Yes Your DVR will not record On Demand or Pay Per View programming SERVICE Will I be able to take advantage of the DVR s recording features for High Definition HD programs Yes with a High Definition TV and an HD DVR from Bright House Networks Will Parental Control be in effect for DVR recordings Yes Parental Control blocks are carried over to DVR recordings Can I access Second Audio Programming SAP or Closed Captioning with my DVR Yes if the program was originally broadcast with those features Can use my DVR in conjunction wi
81. vides an address book which gives you the ability to e Create a new contact or contact group e Search for a contact or contact group e Send a message from the address book e Import an address book from another source All you have to do for any of the actions listed above is follow the prompts in your Web Mail address book menu they ll walk you through the easy steps The address book is automatically sorted alphabetically but you can sort your contacts by name company email description or nickname INTERNET To compose and send a message e Click the Compose button e Click the To CC or BCC buttons to activate the Addresses window or type the recipient s email address e Type your message in the main window e Select a Priority for your message low normal or high e You can select Save a Copy to save a copy To create a folder Click the Manage Folders link in the left hand column of the page Click the New Folder button Type the new folder s name in the Folder Name field Select the parent folder from the Into Parent menu where you would like the folder to reside Click OK For customer support and easy to follow in your Sent Mail folder or Request Return Receipt if you want confirmation that your email was opened and read information about using your email you can visit selfcare rr com you will need to enter your Bright House Networks Email Address and e You can also

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