PDF Format - Connecting Healthcare Providers
Contents
1. AledHesh SpeeBgaloogiherapy ani Mar B University Dri Argus wE Live Amed Heal Speex palhokogy ap Ate 3 unsenity Dr 9 Repeat the process to populate your address book with all the practitioners to which you wish to send to 10 Click on Return to SMD Address Book Return to SMD Address Book Log Out 11 Back at your Argus Address Book screen you need to copy the email for a Practitioner before switching over to Medical Director to create or update their Address book entry to ensure you can H EALTH 2015 HEALTHCONNEX PAGE 9 24 COMMERCIAL IN CONFIDENCE T send to them electronically from within Best Practice You should note that the Argus Address Book has two ways to view your entries The first way as shown here is titled Your Address Book this will display Practices that are still using Argus 5 and whom are not SMD complaint You will notice a Copy Email link next to each Practitioner email address as highlighted AEGUS ADOEESS HBS CER Argus Address Manager Your Address Book Ties gage wire Pea seinen py EE Aa E leget KENE Te dials qaae cra op mors ening and rick Ee Fang Feet Linen jeer m Ba ikea paie Ty yari Fa rinm arenes pr g Dip b el orm ped bukh EG pix fd Fait UL Te de aa ded Address Manager aad EN ira T unm UW keen ve Lg Feeds liier Fach i inj cl Tour Bagai Salers Fesch II wb pp Wes dara e Pree mud ze mit EB Drusus E poto rri oem Bu i Da F Een kat el Le2. you can submit your enquiry here https www argusconnect com au content contact us IMPORTANT NOTE To speed up your support call you can start a TeamViewer session to allow the support tech to gain access to your machine faster To do so open your start menu and go into All Programs from there locate the Argus Connect folder and run the Active Remote Support icon which will then generate an ID that you can supply the tech to gain access to your PC Alternatively you can get this ID by visiting our website click the support tab towards the top right and scroll down to Activate Remote Support for Windows H FALTH 2015 HEALTHCONNEX PAGE 24 24 COMMERCIAL IN CONFIDENCE T
3. 3 Managing Your Argus Subscription ccccccecseseeeeeceeeeeeeeceeeceeeeaeaeeeeeseaaeeeeessaeeeeseaaess 22 7 TOUDE SACOG E 23 7 1 Trouble Shooting EE 23 7 1 1 Basic Argus Error Nottcatons nennen nennen 23 7 2 Trouble Shooting Iniermedate nennen nennen nnns nnn nnne nnn nnn 24 7 2 1 Argus Error Notifications cccccccseececceeeeceeeeeeceeeeeeseeeeeeaeeeeseaueesseeeessgeeesaeeeesueeessaes 24 8 FLOW TONG ONCE a OU S PERMET um 24 HEALTH 2015 HEALTHCONNEX PAGE A 24 COMMERCIAL IN CONFIDENCE 1 PREFACE 1 1 About Us Argus a division of HealthConnex operates to deploy install support and develop Argus a computer program that enables health service providers to securely exchange clinical documents between their computer systems Argus seamlessly integrates with existing clinical software and speeds up reporting processes saving time and resources as well as encouraging co operation between providers Our aim at Argus is to offer a common messaging option for all Australian healthcare providers which is equally available and affordable to anyone whilst adhering to principles of open standards transparency of technology and interoperability Argus has a charter to serve the Australian healthcare community by providing secure messaging facilities which maximise the efficiency of delivery of healthcare by the sharing of clinical information between providers at as low a cost as possible as seamlessl
4. FALTH 2015 HEALTHCONNEX PAGE 14 24 COMMERCIAL IN CONFIDENCE 5 Argus daily maintenance 5 1 Using Argus Message Manager 5 1 1 Monitoring Sent and Received Messages It is important to monitor the Argus Message Manager on a regular basis This will assist in ensuring that messages are being sent and received as expected Although notifications of problems will be emailed to the business contact for a Practice at the time they occur regular checking of the Argus Message Manager is an important part of risk management 1 Access the Argus Message Manager by clicking on this icon normally on the Desktop of the computer which has Argus installed The icon looks like this not to be confused with Argus Messenger Note The default login details are argus and argus 2 You can change the Main Message View by choosing from the drop down as shown here Message Manager View All Messages This page allows you to review messages sent or received by ArgusMessenger To refine the message view select an option from the Main message Views list For more dt To view the details of a particular message click its entry in the table To print the Clinical Document associated with a message check one or more checkboxes in To resend a previously sent message check one or more checkboxes in the table below anc gt Configure Message Manager Settings 3 Argus Management Portal Log Out Main Message Views Sen
5. attempts The Address Book Auto Update service was unsuccessful COMMERCIAL IN CONFIDENCE This usually indicates an issue with the recipient s Argus You should contact the Argus Support team on 03 03 9037 1000 to resolve the issue This indicates that there was a problem communicating with the Argus Users Directory Once a day Argus makes a connection to the central Argus server to confirm all entries in the local Argus Address Book are correct If for whatever reason the connection cannot be made this email is sent This error is only a problem if it occurs once a day every day PAGE 23 24 7 2 Trouble Shooting Intermediate 7 2 1 Argus Error Notifications Description Action Rule Failure Notification Argus was unable to deliver Confirm the drop directory exists received correspondence to drop and has write permission for all directory network users If problem still persists contact Argus Support team 8 How to contact Argus If you require any further information or assistance please contact Argus staff on one of the following methods Phone You can phone Argus on 03 9037 1000 your enquiry should typically be able to be answered within 1 business day Email You can email Argus at argus argusconnect com au your enquiry may take 1 5 business days for a response Online Argus has an online contact form which will help direct your enquiry to the appropriate people
6. eee eer Dari Tore EN i s gea r oke kp Lean mem LOPEZ IHR Lt PS b t eik Fal ER HREF 9 LL ee bai Pe Se Es I herder asg eres aes Bees ee kimin a eer rk eral Claakeuame em egy esse MF Ce zl e yr fad IMPORTANT NOTE Argus 6 is backward compatible this means that you will be able to send and receive from other Argus users regardless of the stage of eHealth adoption they are at which is reflected by the version of Argus they have installed These address books will be merged in a later release of Argus 6 HEALTH 2015 HEALTHCONNEX COMMERCIAL IN CONFIDENCE PAGE 10 24 T 4 Using Argus with Best Practice 4 1 How to set up an Argus recipient as a contact in the Best Practice Address book 1 The step above has copied the Practitioners Argus email address to the clipboard 2 Open Best Practice s Contacts 3 Inthis example we will be adding a New Entry this will also provide you with the details to allow you to update or check an existing Entry 4 After clicking on the Add New button and Fill out the standard details as illustrated Address Phone Fax 128 High Street South Melbourne 3205 03 3321 1234 Mobile phone Provider Mo PKI key ID E Available to assist at operations 5 Paste the Argus email address that you ve copied from your Argus Address Manager in the previous step into the Email field and choose Argus from the Messaging Provider field as highlighted
7. 234 Clinical Psychologist ABN 112223334444 Suite 5 Enterprise Centre Ph 03 5335 2221 University Drive Fax 03 5335 2211 Mount Helen VIC 3350 Argus argus ajpsych com au Patient Details Ms Christina Bergold Outstanding requests tick if retumed 03 04 1978 Comment a Action to be taken Store result in No action Investigations E Include header Reception to advise Correspondence in e Nurse to advise Clinical Images DEN o Sand rodine renine jaon 1 zs Norvurgent appointment Urgent appointment lt Previous Next gt 3 As highlighted above the receiving Practitioner has to Categorise the letter in the This result is column and then choose the Action to be taken 4 Once that is done the Next button will become active and you can move on to the next letter 5 Ifthe patient referred to in the incoming letter is not known or the patient details don t quite match a known patient when you select that letter the following Allocate patient window will open COMMERCIAL IN CONFIDENCE H H FALTH 2015 HEALTHCONNEX PAGE 13 24 Patient name on report Richard Daniels D o B 12 08 1953 Allocate to Apply to all patients of this name in this batch of reports 6 Inthis instance the patient is not known so click the Add button You will then be able to categorise and choose the Action to complete your inco
8. ARGUS Argus 6 For Client End Users BEST PRACTICE USER MANUAL 30 Mar 15 Version 1 2 HEALTH 2015 HEALTHCONNEX COMMERCIAL IN CONFIDENCE Document Contact Colin Burton ARGUS Greenhill Enterprise Centre University Drive Mount Helen VIC 3350 T 03 9037 1000 03 5335 2211 W argus healthconnex com au Copyright 2015 HealthConnex This publication is protected by copyright remains the property of the copyright holders and is provided under specific contract only No part of this publication may be reproduced distributed transmitted or stored electronically or mechanically for any purpose on any media in any form or by any means whatsoever without the explicit written authority of the copyright holders being first had and obtained Information in this publication and the products and procedures described herein are subject to changes without notice The publication and information in the publication must be distributed to authorised persons only and held in confidence by them The information contained herein shall be used only for the express purpose described within the contract HealthConnex assumes no responsibility or liability for damages arising from the inability to use this publication or for any omissions from and errors in this publication H FALTH 2015 HEALTHCONNEX PAGE 2 24 COMMERCIAL IN CONFIDENCE H Document History Version Release Date Modified By Description Joshua Stro
9. Acknowledged v Unencrypted no icon Awaiting Acknowledgement Failed No Acknowledgement Ca Failed Expired E ACK Not Required no icon Process Flow ACK Status Message Not Yet Sent e When a message has been added to the Argus database and is waiting to be sent in the next cycle the red clock will appear Acknowledged v The recipients Argus installation will then receive and decrypt the message and process it into their clinical software package At this stage the message will then show a green tick to signify that all has gone correctly Once Argus has completed its 20 minute cycle the message will Awailing Acknowisdocmcnt cJ have been sent and will now display a yellow clock Messages will attempt to be delivered for 3 days if for some reason the recipient isn t able to receive the message after 3 days the message will display a yellow clock with a small red X Failed No Acknowledgement o Messages will reside on the gateway for 24 days if for some reason the recipient isn t able to receive the message after 24 naladi speen X days the message will display a red X A failed Acknowledgement signifies an error at the recipients end If you receive a failed Acknowledgement please contact the Argus Support team by phone on 03 9037 1000 or by email argus argusconnect com au Support will then contact the intended recipient and rectify any potential issues at which point the message can then be re sent HEAL
10. TH 2015 HEALTHCONNEX PAGE 17 24 COMMERCIAL IN CONFIDENCE H IMPORTANT NOTE The send receive cycle can also be manually performed from the Argus Server to instantly send receive messages If you d like to learn how to do so please contact Argus Support 5 2 2 The Receiving Process As with sending messages you can also view the process of received messages by referencing the Legend Processed Status Legend Processed Processing Failed AX g Ee Reprocessing Ka Not Processed no icon Process Flow Processing Status When a message has been received decrypted and sent to 3 your clinical software package you will see the following image 55552 a next to the message which signifies that all has gone as it should have If the following image appears there can be multiple causes Honec don a contact Argus Support to investigate Sometimes message are not processed in this case the message may have been sent from a non encrypted messaging system or it could be an Acknowledgement received in response to a message you ve sent Messages that have not been processed do not display an icon H EALTH 2015 HEALTHCONNEX PAGE 18 24 COMMERCIAL IN CONFIDENCE T 5 2 3 Message Actions Resending Messages Any messages sent by Argus can also be marked for resending from both the main Message View page and also from the Message Detail page Select one or more sent messages by ticking the checkbox and click the Res
11. above 6 Click Save H EALTH 2015 HEALTHCONNEX PAGE 11 24 COMMERCIAL IN CONFIDENCE T 4 2 Sending a letter via Argus in Best Practice 1 Complete the letter and then click on the Export as HL file button in the toolbar as highlighted 1 Best Practice V ord Dro ESO Untitled File Edit View Insert Format Table Templates Utilities Help T uis do atm eeng Double click on an item in the list to insert it into the document E General 31 Clinical 2 Inthe Select addressee window that appears search for and choose the recipient then click Select amp Select a contact from the ae book Seachtyeurame Od or Mr Arthur Johnston Psychology Argus 3 You will receive this notification which indicates that Best Practice has delivered the message to Argus The document has been successfully exported to C Program Files P x86 ArgusV5 Outgoing BPS2015097604946 28930 REF H FALTH 2015 HEALTHCONNEX PAGE 12 24 COMMERCIAL IN CONFIDENCE H 4 3 Receiving incoming messages in Best Practice 1 The first step is to click on the Open your Inbox button on the toolbar as shown b Best Practice File Clinical Management Utilities View Setup Help 350 MB d 2 In this example there is one letter from Arthur Johnston in relation to known patient Christina Bergold File Edit Utilities View Help JIA 1 bl ka ad roman Arthur Johnston Provider No ADBC1
12. alists and Allied Health H FALTH 2015 HEALTHCONNEX PAGE 7 24 COMMERCIAL IN CONFIDENCE H 3 Basic Argus functionality 3 1 Confirming readiness of other Argus users to receive electronically 1 It s important to contact the Practice in person prior to your first electronic message to them to confirm that they have integrated receiving electronic messaging into their Practice routine 2 In most instances they will have done this however it is important to clarify 3 2 Adding a Recipient to your Argus Address Manager 3 Tobe able to send to other Argus recipients you must first add them to your local Argus Address Manager 4 Access the Argus Address Manager by double clicking on the icon normally on the Desktop of the computer which has Argus installed The icon looks like this 5 Default username is argus and default password is argus IMPORTANT NOTE We recommend your username and password is personalised If this has not already been done please contact the Argus Support Team on 03 9307 1000 It is important to advise Argus Support and keep on hand the details of this change in order to access your Argus Address Manager 6 To look up Argus recipients you need to click on Add Addresses v Add Addresses gt View Email Only Addresses iat View Printable Address Book i23 Log Out 7 Type in the name or part name of the practitioner or practice you d like to add
13. e marked for deletion from the Message Detail page in the Argus Message Viewer Click the Delete Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after deleting the selected message Or select one or more messages from the main Message View page and click the Delete Selected button The Message Viewer will display an informative message if the selected messages were successfully deleted HEALTH 2015 HEALTHCONNEX PAGE 20 24 COMMERCIAL IN CONFIDENCE T 6 Important Aspects of Argus Maintenance 6 1 Keeping Argus Informed 6 1 1 Notifying Argus of Practice Changes As Argus utilises the National Health Services Directory containing thousands of organisations and practitioners it s important that we keep the directory up to date Therefore please ensure you inform Argus of any changes regarding your practitioners and or organisation For example e New doctors at your organisation e Doctors who have left your organisation e Change in Practice Manager and preferred contact details e Changes to your organisation details such as phone number address etc This is to ensure the Argus Users Database is up to date and senders are able to locate the correct recipient at the correct location 6 1 2 Changes to server amp workstation environments The Argus software may need to be updated to work in co ordination with any changes at your organisation It
14. end Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for resending Messages will be resent the next time Argus performs a mail synchronisation Viewing Sent Failed Messages No Acknowledgement 1 Recipient Nar Reprocessing Messages Any messages received by Argus can be marked for reprocessing from both the main Message View page and also from the Message Detail page Select one or more sent messages and click the Reprocess Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for reprocessing Messages will be reprocessed the next time Argus performs a mail synchronisation Viewing Received All Messages 15 Once completed the below image will appear beside the message Reprocessing CH Archiving Messages Argus will automatically Archive successfully completed messages from both sent and received views at a pre configured interval this is usually every 28 days Individual messages can be archived from the Message Detail page in the Argus Message Viewer Click the Archive Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after archiving the selected message H EALTH 2015 HEALTHCONNEX PAGE 19 24 COMMERCIAL IN CONFIDENCE T Deleting Messages Any messages sent or received by Argus can b
15. in the example shown below the search term is argus then click on the Search the Human Services Directory all Argus users are listed in this national directory Tip Do not enter a search term and hit the Enter key you need to click the Search the Human services Directory button to return results H FALTH 2015 HEALTHCONNEX PAGE 8 24 COMMERCIAL IN CONFIDENCE H Search Options Note that you can also click on the drop down showing Practice or Practitioner name to choose a different way to search the Directory as shown here Search Options Practice or Practitioner Name Practice ar Practitioner Name Practitioner Given Name Practitioner Surname 1 Suburb Postcode Medicare Locals and Divisions Medical Specialty Email or Provider ID State Service Type HP O or HPH 8 Inthe results list click in the checkbox next to the required practitioner s name so the box es now contain a tick and then click on the Add selected entries to Address Book button as shown here Agua Teal Ee Tuppi gi rura Shape giuri Beer Peete Sube PSD Argus Tas Sie Support groupes Guter ropp es Heaetos i Gassin Tim aie A Geo L EI Angus Test Sie Sapper grape Support gapups Tw Begshos Sube 3 15 301 9 Age wie emer Prem idest L a Argus V Live Gererg Prackce GP doctor B8 Uneversity Dri 1 AmeveLee Aled Heath Seiad Werte C Agui We Lree Aid Hah Ers ia 9 uneniity Cte 1 mer VE Live
16. is important to inform Argus of any of the following changes to your server environment e Changing clinical software and or Internet provider e Argus may need to be reconfigured when changing your clinical software and or dedicated Argus email address or error notification address e Major system upgrades e Some upgrades including Operating System changes can cause an effect on your Argus Software therefore it is beneficial to advise us of any upcoming changes e New workstations have been installed e The Argus software may need to be reinstalled or reconfigured on your new workstation computers e Changing file drop file pickup directory e lf the directories for incoming and or outgoing messages are altered Argus will need to be reconfigured to work with the new directories e Server upgrades replacements e Please ensure you inform us of any major server upgrades PRIOR to turning off the existing server as we will need to take a backup of the current installation database When you have an Argus subscription our Argus Support team are easily able to help you ensure your Argus is going to keep working despite the changes happening in your organisation HEALTH 2015 HEALTHCONNEX PAGE 21 24 COMMERCIAL IN CONFIDENCE H 6 1 3 Managing Your Argus Subscription Keeping your Argus subscription up to date ensures you have full Support and a fully functional Argus installation including future upgrades and pa
17. m H EALTH 2015 HEALTHCONNEX PAGE 3 24 COMMERCIAL IN CONFIDENCE T Contents 1 PRERA ct 5 EE e EE 5 ke Renad UPOO GE 5 ko ele e EE 5 1 4 Intended ele 5 1 5 Naming Conventions amp Definitions seeeeesiisssssessssseeeseeeeennnn nennen nennen nnn nn nnn nnns 5 2 Je dee ee E 6 2 1 MU e EE 6 22 WOW PURO e 6 2 3 Who Does It Let Me Communicate wi 7 3 BASIC Argus leide Tu I MT 8 3 1 Confirming readiness of other Argus users to receive elechrontcally 8 3 2 Adding a Recipient to your Argus Address Manager 8 4 Brieder 11 4 1 How to set up an Argus recipient as a contact in the Best Practice Address book 11 4 2 Sending a letter via Argus in Best bDrachce nennen nnne nnn 12 4 3 Receiving incoming messages in Best Practice nennen 13 5 EE 15 5 1 Using Argus Message EE e TE 15 5 1 Monitoring Sent and Received Messages 15 5 2 Argus Message e 17 5 2 1 The Sending process cccccccececeeeeeeceeeecaaeeeeeceeeeesaeeseecceeeesseueseeceeeessseaseeeeeesssaaageeeeees 17 5 2 2 The Receiving deer 18 5 2 3 We EE edel 19 6 Important Aspects of Argus Maintenance nennen nnns 21 6 1 Keeping Argus Informed ener nnn nnns nennen nn nnne nnn nnn nnns 21 6 1 1 Notifying Argus of Practice Changes 21 6 1 2 Changes to server amp workstation environments enn 21 6 1
18. ming processing of the message Holding File Preview OFF FullPreview Clear Filter Move Location Document Details Scan Import PrintList Print Delete Refresh 11 of 11 records found Date Collected Date Requested v Result e Patient v Subject Description e Doctor Provider Source 21 08 2013 Survive Will ACCEPTED DR CURE ALL i 21 08 2013 SURVIVE WILL ACCEPTED DR CURE ALL Baird 23 08 2013 Businesslink Test Pathology 21 08 2013 SURVIVE WILL ACCEPTED DR CURE ALL Capricom EC897E59 742 Result Fesuks 23 08 2013 Businesslink Test Pathology 21 08 2013 SURVIVE WILL ACCEPTED DR CURE ALL Capricom EC897E58 742 Result Bets 23 08 2013 Businesslink Test Pathology 21 08 2013 SURVIVE WILL ACCEPTED DR CURE ALL Capricom ECB97E58 742 Result Besultr 23 08 2013 09 08 2013 07 12 2008 ZEDMEDANNE peter to Mr Tim MRTIMBEASTON Dick Consuling Sultes pen Pathology 09708 2013 Dandenong Ganga Pathology 11 03 2002 11 03 2002 TEST PATIENT LETTER TEST PROVIDER Ganosvaren Result Results 09 08 2013 Greater Western Area Renal Physician MAS HELEN Pathology 09 07 2013 09 07 2013 Orange LETTER BROWNBILL ae Result Results 09 08 2013 15 07 2013 15 07 2013 ARGUS TEST LETTER DA HARRY POTTER HB Testing HB Result Pathology 09 08 2013 Results 27 07 2012 27 07 2012 ARGUS TEST LETTER JAMIE STEVENS oe eeh Pathology 09708 2013 Results 27 07 2012 27 07 2012 ARGUS TEST LETTER JAMIE STEVENS HB Testing HB Testing result Pathology 09708 2013 H
19. ni Dmna Ps ole oo Eh eo Pie sbre Te EA prh anpons eran l or an Ee Long eu Kean ae E pee goe bapa bary br peg eee ee Een Ein N Leu eda gen leet ere Libet Fi peo LE Ges ng P BH im i I i Sele p E erzi diae e ee rara 9 eee eter Dah Periya ee mund do ce ie EL D pamm LOPRVAd IHR LEER PEPP SEDE Aor pueg ERIEHTIEBEOER LDL LEE E EPR BED E LS rere umana were Dae aar Lam aid Kier 8 eR re reuera Cameriere Ege XE ur sal e ar i The second way is titled Your SMD Address Book and is accessed by clicking on the View SMD Addresses link as highlighted above Your SMD Address Book will list other sites that have also upgraded to Argus 6 As shown below this view does not include the Copy Email link so you have to select the email and copy to the clipboard SEG ADDRESS HRNACEER Argus Address Manager Your Address Book Argus ge Tap Ba mirap yr nurtpnds bpa we wee Ech Tu drepi peann era poj pi Bem Deep Leang Liigne jior gr fap ipb pepa Dp papri Bum ruga Lacu a mE l Lom m le parir iarba atal alear raara g Address Manager V ud Lobi rum D eum P T amp cue Peete Achketn Eech ie dag Del Tomum Aigai Ralf Fesch II GER pT eS ETE be HI n Was hr Pa 72 Pe fen ios bapi Ten iz REDE Bu eee Sh ba 5 Eme di l Leni Drema Pane gn Eh dean Tam sba Tre A pri panqmon conem b pue pa loup Ford 1 BT fae Papa tb cee Da a pred E 9 ds LX Bien NL Aiari Lia geg Lhi i Pu Te ee drin lm r i mo es aed Sele pi K Cee die eee Gere M
20. roviders For practitioners with a Patient Management System or Clinical software electronic correspondence can be viewed and filed electronically against a patient file saving time opening envelopes scanning documents and maintaining paper files Argus is developed to NEHTA s Secure Message Delivery SMD specification published by Standards Australia providing end to end SMD delivery Backward compatible Argus ensures healthcare providers at varying stages of eHealth adoption can continue to communicate 2 2 How Argus Works Argus enables healthcare providers to electronically exchange clinical documents securely via SMD reducing the costs associated with stationery printing faxing and posting reports Electronic transmission speeds up the delivery of patient information whilst providing clarity that is often lost with poor handwriting and fax rendering H FALTH 2015 HEALTHCONNEX PAGE 6 24 COMMERCIAL IN CONFIDENCE H 2 3 Who Does It Let Me Communicate with Used by Allied Health General Practitioners Hospitals Practice Nurses Pathology Radiology and Specialists to name a few Argus enables communication between health and care professionals delivering admission notifications medication reviews care plans event notifications ED and discharge summaries reports referrals patient progress notes Health Provider Directory HPD amp National Health Service Directory NHSD Hospitals General Practice Speci
21. s Error notifications etc e Sent Transport Responses This is a list of responses sent automatically to the sender of a message to indicate that the message was received e Received All Messages This will display ALL received messages regardless of status or purpose e Received Processed Messages This is a list of all messages successfully processed and exported e Received Non Processed Messages This is a list of messages that were unable to be processed this can be due to decryption or export issues etc e Received Non HL7 Messages This is a list of regular messages usually not intended for Argus i e incorrectly sent messages mail server rejection notice etc e Received Acknowledgements This is a list of the acknowledgement messages sent back by the recipients Argus software to indicate successful receipt of the message e Received Transport Responses This is a list of responses received automatically from the recipient of a message to indicate that the message was received HEALTH 2015 HEALTHCONNEX PAGE 16 24 COMMERCIAL IN CONFIDENCE T 5 2 Argus Message Cycle 5 2 1 The Sending process Argus works as a service and does a send receive cycle every 20 minutes this cycle can be followed in the Message Manager A message progress can be followed using the legend at the bottom of the Message Manager ACK Status Legend Encryption Status Legend Message Not Yet Sent e Encrypted E
22. t Messages Not Yet Sent Sent Messages Awaiting Acknowledgement Sent Acknowledged Messages Sent Failed Messages No Acknowledgement Non HL7 Messages Transport Responses Received All Messages 11 Received Processed Messages __ Received Non Processed Messages Received Non HL7 Messages ived Acknowledgements Transport Responses H FALTH 2015 HEALTHCONNEX PAGE 15 24 COMMERCIAL IN CONFIDENCE H The Message Manager has the following standard views TIP HL7 messages are the clinical messages sent and received by Argus for example referrals and reports e Sent All Messages This will display ALL sent messages regardless of status or purpose e Sent Messages not yet sent This is a list of any messages awaiting initial sending e Sent Messages Awaiting Acknowledgement This is a list of messages successfully sent but awaiting acknowledgement receipt by the recipient e Sent Acknowledged Messages This is a list of messages that have been successfully acknowledged by the recipient s Argus software e Sent Failed Messages No Acknowledgement This is a list of messages that have reached the maximum resend limit with no response from the recipient This usually indicates an issue at the recipient s end See Argus Messenger Common Error Notifications Usually 3 days after sending e Sent Non HL7 Messages This is a list of system messages i e Acknowledgement
23. tches Your Argus software will advise you when your subscription is approaching expiry Additionally a few weeks prior to expiry an email notification of your subscription expiry date will be sent to your nominated contact email address To renew your subscription simply follow this link Or go to our main website and click on Existing Customers You will be prompted for your Argus Customer ID if you do not have this please contact us and we will assist you Follow the prompts and you will be presented with a quote prior to payment Alternatively if you would like a costing quote please contact Sales on 03 9037 1000 or argus argusconnect com au Subscriptions include the following benefits e Full technical support of the Argus Software e All future software upgrades and new version releases available online e No time limit or number of call limit for remote support enquiries e Problem resolution by phone email or remote access e Support during normal business hours Monday Friday 9 00 am 5 00 pm AEST H EALTH 2015 HEALTHCONNEX PAGE 22 24 COMMERCIAL IN CONFIDENCE T T Trouble Shooting 7 1 Trouble Shooting Basic 7 1 1 Error Basic Argus Error Notifications Description Action Maximum Resend Limit Reached Argus has not received an Address Book Update Failure H HEALTH 2015 HEALTHCONNEX Acknowledgement from the intended recipient after multiple sending
24. y as possible 1 2 Help and Support Argus provides a central point of contact for software assistance and the resolution of software issues As part of this Argus offers a variety of professional services online resources and availability to experienced product specialists who are ready to action your service requests Contact Information Web https www argusconnect com au content contact us Phone Support Hotline 03 9037 1000 1 3 Feedback To help us improve what we offer you Argus would like your feedback positive and negative about this guide and about any other aspect of our products please email your feedback to argus argusconnect com au 1 4 Intended Audience This document is intended for use after a formal Argus training session or webinar This is a detailed step by step guide with relation to using Argus alongside Best Practice Intended Audience Argus End Users with a functioning Best Practice System and Basic Intermediate and Advanced working knowledge of IT systems Clinical Managers Administrators Practitioners Medicare Locals 1 5 Naming Conventions amp Definitions HCX HealthConnex SMD Sealed Message Delivery NEHTA National E Health Transition Authority H EALTH 2015 HEALTHCONNEX PAGE 5 24 COMMERCIAL IN CONFIDENCE T 2 Introduction 2 1 What Is Argus Argus is a product that facilitates secure electronic communication of patient related information between healthcare p
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