Dialplate Receptionist Console
Contents
1. Dialplate Receptionist Console Version 3 0 0 3 User Manual http www dialplate com TABLE OF CONTENTS Table OFC 2 A EE ONU EE O E E O PTOS POE O 4 5108 RR RR A pte we cpu PE nn a Por IO 4 Maa A e o 0 O N A E E 4 PAP A o RI PO Un II 5 A e A II EEE AER 5 CHA ROS 5 Call UMPEFIFOnNiCoO Belen 5 a A e o o o i 6 Calla number from a WED application sscirioniinn nai krins rnan uV un NE ENESENN EEN ENE EEEE SR E NE N 6 PAS WSL QC alll ria T O 7 Call PICK U sia 8 PP PP a 8 CallManageMeht lla 9 CPEE eos cit 9 Adj ustaudio volume a a MUTE dvd iii 9 e o oneacabenci sue E T stp sences 9 Addia contact tothe PHO MED OOK merindad 10 FUE Rec ll Eo a VO o POCA oo N e deme PU Po ai 10 Hana up a cal ie 10 Sena DIM aca iaa 11 o eZ EEE 12 els AA A A e rre Bl o Rea 13 nn nn sums TE E E EET 13 to A E E E A E ia 13 REdIFECHRCAl TO aN e a E e id 14 http www dialplate com Table of contents Mer aee DOK III 14 PS OIA MAN E EE a EE E E E TEE AA AEA A E E S 17 Keyboard shortcuts s seseeenssseeessssrerrsssrerosserersssreresssrtresssttresstttrossttttssst o ea 18 E E E E N N A T E i EE A T 18 Keyboard a Ways enaB OG sipon ETA 18 Keyboard with scroll lock aCtiVe ia 19 Keypad with bloc num active ui dio 19 http www dialplate com INSTALL SETUP Simply run the Setup exe Flle and follow screen instructions DRC has been developed and tested on Windows Xp and Windows 7 Older or differe2. R A CALL RESULT e The call will be transferred and both lines return immediately available e f you want to transfer a call without announcement over a BLF just press and hold the line A transfer icon will appear Drag the icon and release it over a green BLF to transfer the call e The call will be transferred without announcement and the line returns immediately available http www dialplate com Call redirection CALL REDIRECTION e When the operator is temporarily away the call redirection do not disturb feature can be enabled using the specific button in the main program window OPERATOR READY e In normal mode the operator is Ready e Clicking over the Operator Ready button you can change the status OPERATOR BUSY e If Operator Busy is enabled green button DRC simply return to incoming calls with a busy status http www dialplate com REDIRECT CALLS TO A NUMBER e Selecting the button Redirect Calls you can set a phone number to divert incoming calls e The number to divert calls to can be written manually or selected from those configured as internal MESSAGE BOX e When you select the Message Box button DRC works as a simple answering machine When a call is coming in DRC answers plays the selected welcome message and records the caller message e You can set the maximum length of the caller message to be recorded or disable this feature by settin
3. evice S Enable Disable DTMF D Enter Configuration F Enter Forward dialog box X Mic Mute On Off C Speaker Mute On Off V Ringer Mute On Off KEYPAD WITH BLOC NUM ACTIVE 0 9 to compose number ENTER to make a call character is used to compose for dialing Increase both mic amp speaker level when there is an active call or ringer level when idle Decrease both mic amp speaker level when there is an active call or ringer level when idle SHIFT amp Increase only mic Level SHIFT amp Decrease only mic Level CTRL amp Increase only speaker level CTRL amp Decrease only speaker level http www dialplate com
4. g Disable recording http www dialplate com Call redirection e Sp Redirect Calls To Number PTFE L 1 A pir i i Operator Busy Redirect Calls Message Box Played Message Call redirection RECORDING A MESSAGE Operator Busy e Press record button and say your message Message Box Played Message e When done hit the record button again and give a title to the message Welcome eg Welcome e You can record multiple messages for later use Operator Busy e You can listen or delete a recorded welcome y Redirect Calla message by selecting it and pressing the play or delete button Message Box Played Message http www dialplate com Call redirection CHECKING MESSAGES Dis Pit Dinar b Number Hame Date 0123456789 Customer 17 47 Today e Within the Messages tab at the top of the dialog box you can check incoming recorded messages CALL REDIRECTION RESULT e When a call redirection is enabled the button flashes to show this state e lf there are incoming new messages the icon button shows this status http www dialplate com Account management ACCOUNT MANAGEMENT e f you have configured more than one account you can simply click on a desired one and chose it as the new account for outbound calls The desired account should be in inactive state blue to perform the switch http w
5. icon Add New Contact gf First Name Last Name e A window will open up allowing you Company to quickly add the new contact Number PUT A CALL ON HOLD e By selecting a line that is in the speaking status you can put the call on hold Reselecting the line will resume the call HANG UP A CALL e To end a call press the hang up button e You can also hang up a call when it s ringing http www dialplate com Call management SEND DTMF TONE e Sending DTMF tones could be useful for example with many voice responders and call centers it is necessary during the call to select the DTMF button to enable it and use the on screen keyboard e In DRC DTMF tones are normally disabled during a call and you must enable this functionality manually because you will usually prefer to use the keypad to dial a number for a new call In any case you can configure the system so that DTMF tones are automatically enabled http www dialplate com Transfer a call TRANSFER A CALL e During the conversation make a new Call as explained before e The first call is automatically put on hold and you can talk to the desired number and announce the call e Transfer the call by pressing the button next to the line that is awaiting for transfer e If you want to transfer the call without announcement just press the transfer button without waiting for an answer TRANSFE
6. litate this service BLF keys blink if they remain in ringing state for too long time configurable This function must be enabled by the administrator of PABX CALL BARGE IN e If an extension is busy red button you can click the corresponding button and perform the intrusion of the call you speak with extension user even when busy This function is useful for example when the operator needs to communicate with the user without waiting for the end of the call This function must be enabled by the administrator of PABX http www dialplate com Call management A CALL MANAGEMENT CHANGE AUDIO DEVICE e During the conversation you can select a De different audio device choosing between handset headset and speakerphone audio devices must be present and correctly configured G ADJUST AUDIO VOLUME AND MUTE e Ifthe sound volume or the microphone level are not correct you can act on the audio controls You can also completely mute speaker microphone or ringer by pressing the corresponding buttons WRITE A NOTE e During the conversation you can write a note using the text box the note will be sticked to the active call and it can later be viewed from the recent calls page http www dialplate com Call management ADD A CONTACT TO THE PHONEBOOK e At any stages of the conversation you can add to the phone book the contact you re talking to by pressing the book
7. nt Windows versions may not work properly LICENSE ACTIVATION When DRC starts you ll be prompted the license code for activation License Activation Insert Registration Key for MachineID WD WMAWV2EZ452868 653 545288 e f you purchased a commercial a license you received a license key es 01234ABCDE that you can enter into the text field Once entered press the Register button License Activation e f you want to use the free version of DRC simply press the Free button in this mode DRC will work with 2 lines concurrent calls with up to 10 BLFs extensions and without extended audio codecs http www dialplate com MAKE A CALL GENERIC CALL e Use on screen keypad or PC keypad with Bloc Num active or click over a ready green line to compose the number e Press confirm button or select an audio device button handset headset handfree or press Enter on the PC keypad to make the call CALL AN EXTENSION From extensions page BLF e Press the button for the desidered extension Telephone extension status must be ready green CALL A NUMBER FROM CONTACT LIST From contact list page CONTACT e Press the handset icon relative to the required contact http www dialplate com CALL A NUMBER FROM RECENT LIST From recent calls page RECENT CALL A NUMBER FROM A WEB APPLICATION press the handset icon relative to the required number Fr
8. om web browser page BROWSER All numbers in the web page are highlighted by default configurable simply press highlighted link to call the selected number Dial Dir Phone Number to 25 E Remote0 User04 427 R g 427 0 Remote02 User04 Remote02 User04 Phone Directory Internal Phone Number 405 mE After executing one of the above dialing command DRC selects the first available line and starts the call The button of the line consequently changes its state orange button and arrow up When the called party answers the button of the line changes its state accordingly turns red http www dialplate com when there is an incoming call the first available line displays the ringing status orange and down arrow and shows the caller s number and name ifit is in the directory If you are late to respond after a certain amount of time configurable the line flashes to indicate the state of long wait for the caller You can answer the call by selecting the line that is in ringing state When you answer the button of the line changes its state consequently turns red http www dialplate com Answer a call ANSWER A CALL CALL PICK UP e If an extension is ringing orange button you can click it and perform the pickup of the call you answer the call instead of the extension user This function is useful for example when a user is absent To faci
9. ww dialplate com Keyboard shortcuts KEYBOARD SHORTCUTS Some functions are operable via the keyboard To avoid conflicts when writing notes only function keys F1 F12 are always active other keys are activated using the scroll lock key In configuration you can set the scroll lock key as active when program starts The functions should be all quite clear only the transfer function needs some explanation TRANSFER A CALL with an active call press F12 or T key and the call is put on hold dial the destination number press F12 or T again to complete the transfer KEYBOARD ALWAYS ENABLED F1 Click on button line 1 F2 click on button line 2 F3 click on button line 3 F4 click on button line 4 F5 click on button line 5 F6 click on button line 6 F7 click on button line 7 F8 click on button line 8 F9 Answer oldest ringing line F10 Hang up active call F11 Hold active call connect oldest call on hold F12 Mark current call for transfer un mark current call for transfer transfer calls http www dialplate com Keyboard shortcuts KEYBOARD WITH SCROLL LOCK ACTIVE A Answer oldest ringing line see F9 K Hang up active call see F10 H Hold active call connect oldest call on hold see F11 T Mark current call for transfer un mark current call for transfer transfer calls see F12 Q Select Handset device W Select Headset device E Select Handfree d
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