Portal User Manual – Employer
Contents
1. Arkansas Insurance Employer User Manual Version 2 0 October 2015 my Arkansas Insurance Gs Official Marketplace for Health Insurance Arkansas Insurance Copyright Information 2015 by Arkansas Health Insurance Marketplace All rights reserved This document is the copyrighted property of the Arkansas Health Insurance Marketplace It should not be duplicated used or disclosed in whole or in part Products named herein may be trademarks of their respective manufacturers and are hereby recognized Trademarked names are used editorially to the benefit of the trademark owner with no intent to infringe on the trademark my Arkansas Insurance Gs Official Marketplace for Health Insurance TY Arkansas Insurance Table of Contents LL ANN 7 MON 8 Sch WU DOSS EEE EE NE NERE 9 E te ne 9 2 3 Introduction to Employer Porta 9 2 3 1 Navigating the SHOP Employer Portal 9 3 User Account Management annanannannnnanennnnannnnnnnnrnrnnrnrnrrnrnrnnrnrnnrnrnrnrrnrnrrnrnrrnrerrrrrennrne 9 ele ENTEN 10 22 NEPOS 12 35 GCompleie Your Employer Prone E 12 9 4 Update ACCOUNE Details av Noueteaiensroneuenessbeendealvekeuest 14 3 4 1 Changing Security Questions 00 cccccccc cece eecceeeeeeeeeeeeae esse eeseeeseeeeeueeaneeaeeeaeeees 14 342 Reselling Four PASSW ONG vepsere kender 16 A Managing Ent ke REE NEE AENEA E EAEEREN ARA 17 4 1 1 Approving Authorization Request rrarnnrnarnnnnnrnnrnnrnarnnnn2. Click Begin Enrollment from the navigation menu Manage employees My account Get Help Espa ol A mthomas Figure 27 Begin Enrollment tab Arkansas Health Insurance Marketplace Managing Enrollment 6 1 Set Enrollment Period To set enrollment period Select Start coverage on date Select Open Enrollment Start Date and End Date Select Waiting Period Click Save and Continue e dl E Set Enrollment Period Required Information Enrollment period is the time specified by you during which employees can enroll in and make changes to the plans on offer The coverage start date may affect your costs This is due to quarterly rate increases that may be set by insurance companies Once you enroll your premium is locked in for 12 months Start coverage on 01 01 2016 Open Enrollment Start Date Open Enrollment End Date Employee waiting period Waiting period is the number of days for which employee has to wait to enroll into the employer sponsored health coverage Waiting period for new employees 0 days SAVE AND CONTINUE Figure 28 Set Enrollment Period page 6 2 Decide How to Offer Coverage The Decide How to Offer Coverage page enables you to select the types of health plans for the enrollment offer The plan benefits you select on this page will filter the plans that are rolled out to the employees on the enrollment offer There are two options when selecting plan benefits e Option One E
3. click My Eligibility In the Actions column on the My Eligibility page click Edit Make the required changes and then click Save and Continue Ol a Arkansas Health Insurance Marketplace Managing Eligibility Application 5 1 6 Withdrawing Your Eligibility Application Withdraw your eligibility application if you need to create a new application for approval You will need to select a reason for withdrawing the application such as insufficient participation or you decided to not offer coverage to employees Are You Sure You Want To Withdraw This Application Required field Please enter a reason for withdrawing this application Select Important Select the reason to terminate Comments Figure 26 Withdraw Application To withdraw your eligibility application 7 Onthe My Eligibility page click Withdraw Application 8 Inthe Please enter a reason for withdrawing this application list select a reason 9 Inthe Comments field enter additional information 10 Click Withdraw Application Arkansas Health Insurance Marketplace Managing Enrollment 6 Managing Enrollment The Client Eligibility page enables you to create an enrollment application to send to employees as an enrollment offer There are eight steps to creating an enrollment Set Enrollment Period Decide How to Offer Coverage Set Employer Premium Contribution Select Plans View Summary amp Submit To create an enrollment 1
4. Ste Figure 19 Employer Information Primary page Arkansas Health Insurance Marketplace Managing Eligibility Application 5 1 2 Verify Eligibility The Verify Eligibility page lists the qualifications you must possess to do business on the SHOP Employer Portal Read eligibility conditions carefully and select the check boxes only if you meet the requirements To be eligible to purchase plans on the SHOP marketplace you must gt Have a valid EIN gt Have a primary business address in the state of Arkansas gt Provide a self attestation for the following required e You are a small business with less than 100 employees e You will offer coverage to all full time employees e Your business should have at least one employee who isn t owner or business partner Verify Eligibility Required Information To be eligible to participate in the SHOP you must indicate that your business or organization meets all of these qualifications Learn more about how to count full time equivalent employees This business has 100 or fewer full time equivalent FTE employees and has a primary business address in the state of Arkansas where I m applying for this SHOP coverage d All full time employees of this business will be offered SHOP coverage This business has at least one employee who isn t the owner or business partner or the spouse of the owner or business partner BACK SAVE AND CONTINUE Figure 20 Verify Eligibi
5. a roster that lists all employees who will receive an offer of coverage including you You can upload a complete employee roster or add employees manually e List all eligible employees even if some may not accept the coverage offer Ata minimum you must offer coverage to each employee working an average of 30 or more hours per week throughout the year All employees working 30 or more hours per week should be listed even if they do not plan to accept coverage These employees should be listed so you can track the percentage of employees who accept your offer of coverage This will allow you to determine if you meet the minimum participation rate ADD EMPLOYEE 3 BLANK ROSTER i UPLOAD COMPLETED ROSTER o Search employee by Within Employee Code Y SEARCH 1t010f1 GO Employee roster Employee Code Employee Name Participation Code Status Kevin Lee NAZUKVfi4ARLFbN ACTIVE View Remove u 32cgA BACK SAVE AND CONTINUE Figure 21 Employee Roster page Arkansas Health Insurance Marketplace Managing Eligibility Application 5 1 3 1 Adding New Employees Using Roster Template To add employees to the roster you can upload the information of multiple employees using an Excel spreadsheet Roster Template or click Add Employee to add each employee individually via a web form To add employees using the employee template 1 Click Blank Roster to download the Excel template to your computer and Save the template 2 E
6. details 1 You can contribute a fixed percentage that will be calculated based on the individual plan premium for each employee and dependent 2 You can base your percentage contribution on a reference plan premium if your employees are selecting coverage from a plan category you chose The percentage in both contribution methods will translate to a dollar amount you can use for budgeting purposes This amount will also be applied to your monthly cost as you compare plans You can come back here and change your contribution any time as you compare plans Contribution Method Fixed Percentage Fixed Dollar Amount Will you offer coverage for dependents Yes No Health coverage To qualify for the tax credit you must pay at least 50 of your full time employees premium costs Contribution for employee Contribution for dependent Dental coverage Contribution for employee Contribution for dependent PREVIOUS Figure 30 Define Contribution page Arkansas Health Insurance Marketplace Managing Enrollment To define employer contribution towards the employee s health insurance premium 1 Select Fixed Percentage or Fixed Dollar Amount to specify your contribution type 2 Select Yes or No to specify if you want to contribute for the dependents of the employees 3 Enter your contribution for medical and dental insurance in the specific fields for both employees and their dependents if applicable 4 Cl
7. Electric EIN 13 Third Street North Little Rock AR 72114 14 2555555 Employer contact information Name Title Examples Owner HR Victor Jones Owner Mailing address Email address 13 Third Street North Little Rock AR 72114 vjones email com Primary phone number Figure 38 Review Application page To submit the enrollment offer 11 In the In the Navigation menu click My Account 12 In the Left navigation menu click My Enrollment 13 On the Employee Enrollment and Applications page click Submit Application 14 In the Attest before Buying SHOP Coverage section read and select each check box that applies to your business 15 In the Electronic Signature field type your full name to digitally sign the application 16 Click Submit Application 17 Click Continue to navigate to the My Enrollment tab Arkansas Health Insurance Marketplace Managing Enrollment 6 6 5 Viewing Enrollment Status Once you have sent out your enrollment offer you can view the SHOP Employer Portal to see the list of employees who have accepted or rejected your health insurance offer on the My Enrollment tab WITHDRAW SUBMIT APPLICATION 1 101 I Enrollment status Employee Employee Dependent Status Plan Actions ID name coverage 12345 Casey Yes Completed SHOP View employee Math Gold 1500 enrollment details Figure 39 Enrollment Status You can also view the enrollment status of each employee On the Enrollment Deta
8. Save amp Continue 7 Onthe Employer Information Primary page enter primary contact details mailing address and contact preferences 8 Click Save and Continue Arkansas Health Insurance Marketplace Managing Eligibility Application Business Information Required Information Start here to create a SHOP account and verify your eligibility to purchase a plan To be eligible your small business must have a primary business address in the state where you re buying coverage and have at least one employee who isn t the owner or business partner or the spouse of the owner or business partner You must have 100 or fewer full time equivalent FTE employees and offer SHOP coverage to all full time employees All information is required unless otherwise noted You may save your data at any point and return later to finish Select Get assistance and Learn about SHOP if you have questions about how to calculate the number of full time equivalent employees or for answers to other questions Legal Business Name Asus Name to be displayed on the SHOP Business type Select Figure 18 Business Information page Employer Information Primary Contact Required Information Primary contact details First Name Middle Name Last Name Ronald DI Taylor Title Examples Owner HR Email Address Confirm Email Mailing address Select if it s the same as the business billing address Street Address Apt
9. Spanish National Producer Number NPN 8775241654 AUTHORIZE BROKER Figure 15 Agent Details page Arkansas Health Insurance Marketplace Managing Eligibility Application 5 Managing Eligibility Application The My Eligibility section enables you to check if you qualify to purchase plans on the SHOP marketplace To be eligible to purchase plans on the SHOP marketplace you must gt Have a valid EIN gt Have a primary business address in the state of Arkansas gt Provide a self attestation for the following required e You are a small business with less than 100 employees e You will offer coverage to all full time employees e Your business should have at least one employee who isn t owner or business partner The eligibility application is divided into the following sections Employer Details Eligibility Information Employee Details Signed Acceptance of Terms and Conditions To create your eligibility 1 Inthe Left navigation menu click My Eligibility 2 Inthe Actions column click Create My Eligibility You can view information provided to the Small Business Health Options Program SHOP Marketplace as part of your application to participate You may also withdraw your eligibility request or create a new request Fligibility status lication ID Status Actions p Create Figure 16 My Eligibility page 3 Inthe Important Information window click Continue Arkansas Health Insurance M
10. ail about your offer of coverage to all employees whose email address you provided with your application The email includes your participation code and link to the SHOP website where they can fill out the employee application It s your responsibility to ensure that all your employees get information about how to enroll in a health plan through SHOP VIEW MEMBER AND PREMIUM DETAILS PRINT Effective Date Open Enrollment End Date 01 01 2016 Enrollment period in progress 10 31 2015 SHOP Application 1000000575 Current participation ratio Status Pending submission 0 0 VIEW ENROLLMENT DETAILS WITHDRAW SUBMIT APPLICATION ltiolofi OCH Enrollment status Employee Employee Dependent Status Code Name Coverage 99999 Kevin Lee No NOTIFIED Figure 33 Client Enrollments page Arkansas Health Insurance Marketplace Managing Enrollment 6 6 1 View Member and Premium Details You can view the current enrollment and premium amounts on the View Member and Premium Details page You can view Total premium amount Total number of employees enrolled Employer s total cost Employee s total cost Detailed plan member and premium Information View Member And Premium Details BACK TO ENROLLMENTS Current enrollment and premium amounts Total premium amount Total number of employees enrolled 0 00 o Employer s total cost Employee s total cost 0 00 0 00 Detailed plan member and premium information are below OH Impo
11. arketplace Managing Eligibility Application Important Information Required Information Please read the information carefully to participate in AHIM SHOP e You should have a valid EIN e Your primary business address should be in state of Arkansas e Self attestation for following will be required You are a small business that has 100 or fewer full time equivalent FTE employees and has a primary business address in the state of Arkansas You will offer coverage to all full time employees Your business should have at least one employee who isn t owner or business partner CANCEL CONTINUE Figure 17 Important Information window 5 1 1 Enter Employer Details The Business Information page on the SHOP Employer Portal enables you to provide details related to your business Some of the fields will be automatically filled with the information provided at the time of registration You must edit or verify all the details before proceeding with the eligibility application Tocreate your employer profile on the Employer Portal 1 Enter the Legal Business Name Name to be displayed on the SHOP Employer Identification Number EIN and Business type 2 Inthe Business Address fields enter the legal business address 3 Inthe Primary Business Address fields enter the legal business address 4 Enter Preferred Mode of Communication Email address or Mailing address 5 Enter Preferred Language English or Spanish 6 Click
12. d billing a Agent ID ZIP code Languages Pending agent broker requests Message center BROKER Peter Reed 8775241654 72201 English Authorize Spanish Deny Other agents brokers Agent ID ZIP code Other broker agency not found Proposals A Proposal number Date Broker name Proposal status Actions No proposals found Figure 12 Brokers And Proposals page If a broker is authorized the broker will appear under the Authorized agents brokers section If the broker is denied the broker will appear under the Other agents brokers section Arkansas Health Insurance Marketplace Managing Authorization 4 1 2 Requesting Authorization To request authorization from a broker 1 Login to the Employer Portal using a valid username and password 2 Click Get Help from the top navigation menu 3 Click Find Agent Agency Get Help Learn about SHOP Find an Agent Agency Need Help Figure 13 Get Help Menu 4 Enter the search criteria a Role b Agent Agency Name c ZIP code d Distance e Language f NPN 5 Click Search 6 Click the Agent Name Find an Agent Agency You can choose to get SHOP enrollment help from an agent or agency registered to work with SHOP Each agent or agency listed in the search has completed the SHOP privacy and security agreement and is able to assist you If you decide to do so you must authorize them to act on your behalf You can remove authorization a
13. e Managing Authorization 4 Managing Authorization Use the Brokers and Proposals page in the My Account section to View authorized agents and brokers View pending agent and broker requests View other agents and brokers including revoked agents and brokers View proposals To view the Brokers and Proposals page 1 Inthe Navigation menu click My Account 2 Inthe left navigation menu click Brokers and Proposals Brokers And Proposals 1 1 of 1 Authorized agents brokers Agent ID ZIP code AGENCY rocko 7865845769 72201 English Pending agent broker requests Agent ID ZIP code Languages Pending broker agency not found 0 00f0 Other agents brokers Agent ID ZIP code Languages Other broker agency not found Figure 11 Brokers and Proposals Page Arkansas Health Insurance Marketplace Managing Authorization 4 1 1 Approving Authorization Request After the broker sends a request you can approve the request through the Employer Portal To approve the request 1 Login to the Employer Portal using a valid username and password 2 Click Brokers and proposals from the left navigation menu 3 Under the Pending agent broker requests section the client must click Authorize to approve the request ea Brokers And Proposals E My eligibility Authorized agents brokers O Account profile Agent ID ZIP code Languages My enrollment el Brokers and proposals Employer payment an
14. e Number Preferred Method of Contact Mailing Address g Add Dependents 4 On the Employee Dependent Details page enter the following dependent details f go oo CG S Name Date of Birth Social Security Number Relationship to Employee Sex Tobacco User 5 Click Add Dependent to add more dependents 6 Click Save and Continue Arkansas Health Insurance Marketplace Managing Eligibility Application 5 1 4 Review and Sign Once you complete the employee roster you can review and sign the Eligibility Application To sign the Eligibility Application 1 Check the self attestation checkbox 2 Enter full name in Signature field 3 Click Save amp Continue Signature Required Information SHOP attestation I m signing this application under penalty of perjury which means I ve provided true answers to all of the questions to the best of my knowledge e know that I may be subject to penalties under federal law if intentionally provide false or untrue information know that my information on this form will only be used to determine eligibility for health coverage and will be kept private as required by law If my business or organization is eligible it will be used to facilitate enrollment I know that I must tell the SHOP and any programs I m enrolled in if anything changes and is different than what I wrote on this application I have consent from everyone I ll list on the application to
15. e prompted to answer the security questions if you forget your password and need to reset it Arkansas Health Insurance Marketplace Create a User Account To update your security information 1 mom Amok to Sign into the Employer Portal using your username and password created during registration Select your Username in the top right hand corner Click Change Password Click Change Security Questions In the Security Question 1 field select a question In the Security Answer 1 field enter an answer In the Security Question 2 field select a question In the Security Answer 2 field enter an answer In the Security Question 3 field select a question 10 In the Security Answer 3 field enter an answer 11 Click Save and Logout Change Password cae cry nor Figure 8 Change Password Arkansas Health Insurance Marketplace Change Security Questions Username peter reed testl23 com Email peter reed testi23 com Save and Logout Back Figure 9 Change Security Questions 3 3 2 Resetting Your Password You can use the Password page to change or reset your password To reset your password 1 Sign into the Employer Portal using your username and password created during registration 2 Select your Username in the top right hand corner 3 Click Change Password A john brown test123 com My Account Change Password Figure 10 Welcome Menu Arkansas Health Insurance Marketplac
16. eeseeseeseesesaeeaeeaeeas 30 Begin Enrollment tab redde 31 Set Enrollment Period page 32 Decide How You Offer Coverae esssrsicesrrenirdeckeidirs i nnch eidi ro EEEE SEE EEEE NE TENNES Esi 33 Defne Conrbulion PAJE av 33 Wine re 34 Summary amp Submit elle CC 35 CIENT EAOIMENS 0496 Learn 36 View Member and Premium Details page 37 Employer Enrollment Details page 38 Withdraw Application cccccceccecceeceeceeceeseeseeseeseeeeeeeeaeeeeeeseesueseeseeaesaeeaeeaeeas 39 Withdraw Warning Meeesage 39 Review Application pDae 40 ENO EN ECHT 41 my Arkansas Insurance Official Marketplace for Health Insurance Figure 40 Figure 41 Figure 42 mY Arkansas Insurance Enrollment Details for Employee page 41 Send Reminder Email link cc ccccccccccceccccccceccececccacecececcecueacecesaeecesneaueaneas 42 Confirmation to Send Reminder Email 42 my Arkansas Insurance Gs Official Marketplace for Health Insurance my Arkansas Insurance List of Tables Tale T TANN 7 Table 2 Agent Portal Navigation Option 9 my Arkansas Insurance Gs Official Marketplace for Health Insurance Acronyms my way Arkansas Insurance 1 Acronyms The Acronyms table provides a list of all acronyms included in the deliverable along with the literal translation and definition Employer Identification Number Full Time Equivalent Qualified Health Plan SHOP Small Business Health Options Program Socia
17. he employee Figure 42 Confirmation to Send Reminder Email Arkansas Health Insurance Marketplace Managing Enrollment My Dy Arkansas Insurance
18. ick Save and Continue 6 4 Select Plans The Select Plans page enables you to select the plans for the enrollment offer to be rolled out to the employees The premium rates mentioned for the plan on the Select Plans page are monthly employer contributions Each standalone plan may have associated entities Entities are add on insurance plans that cover health related services that are not typically covered by the selected health plan To add plans to enrollment application 1 On the Plans page click Add to Cart 2 Scroll to the bottom of the page and click Save and Continue 3 Medical Insurance Plans Sort Plans By Sort By av w Compare SES VIEW DETAILS SHOP Bronze 3000 1 ADD TO CART PPO Bronze Cost details Annual Deductibles Total employer Total employee contribution contribution 248 52 Individual 124 260 124 26 i per month Not per month Applicable Family Not Applicable per person Not Applicable per group Figure 31 Plans page Arkansas Health Insurance Marketplace Managing Enrollment 6 5 View Summary and Submit The final step to creating the enrollment application is to review the detail A summary of estimated premium costs and your plan selections Select Edit to make any changes To change plans go to Select plans on the left Select Submit when you re ready to offer coverage Summary amp Submit You have completed the plan selection for the prop
19. ils for an employee you can view the plan name and type the employee selected You can also disenroll an employee and their dependents Enrollment Details For Casey Math BACK TO EMPLOYEE ENROLLMENT amp APPLICATIONS Current enrollment for Casey Math Employee ID 12345 Group Name ID Relationshipto Plan name Enrollment Effective period Actions ID em type Status Casey Self SHOP Gold Submitted 01 01 2016 Disenroll Math 1500 MEDICAL 12 31 2016 John Son daughter SHOP Gold Submitted 01 01 2016 Disenroll math 1500 MEDICAL 12 31 2016 Figure 40 Enrollment Details for Employee page To view the status of your enrollment offer 18 Click My Enrollment 19 In the Enrollment status section on the Enrollment and Applications page review the list of employees who have accepted your enrollment offer 20 Click View Employee Enrollment Details Arkansas Health Insurance Marketplace Managing Enrollment 6 6 6 Send Reminder Email You can send a reminder email to employees to remind them to select or waive offered coverage To send a reminder email 1 From the Clients Enrollment page click Send Reminder Email next to the employee s name 2 Click OK to confirm mio OCH Enrollment status Employee Employee Dependent Status Actions Code Name Coverage 99904 Kevin Lee No NOTIFIED Send reminder Email Enroll Figure 41 Send Reminder Email link Message Do you want to send a reminder mail to t
20. include personally identifiable information like dates of birth Social Security Numbers addresses and phone numbers I know that under federal law discrimination isn t permitted on the basis of race color national origin sex age sexual orientation gender identity or disability I can file a complaint of discrimination by visiting www hhs gov ocr office file have read and agreed with the statement above Full name Ronald Taylor Date 10 21 2015 Figure 24 Signature page Arkansas Health Insurance Marketplace Managing Eligibility Application 5 1 5 Editing Your Eligibility Application You have the option to edit your eligibility application before submitting it if you have modifications The Edit feature enables you to start an application and return to it later to complete it The system will automatically redirect you to the page you last visited my Arkansas Insurance Create enrollment Manage employees My account Get assistance v Official Marketplace for Health Insurance amp jmoss email com Overview My Eligibility Account profile You can view information provided to the Small Business Health Options Program SHOP Marketplace as part of your application to participate You may also withdraw your eligibility request or create a new request Figure 25 My Eligibility tab To edit the eligibility application that you are completing Click the My Account link In the Left navigation menu
21. l Security Number Tax Identification Number Table 1 Acronyms Introduction Arkansas Insurance 2 Introduction The Small Business Health Options Program SHOP Employer Portal is an insurance marketplace that enables small businesses to offer high quality affordable health coverage to employees You can choose from a wide range of Qualified Health Plans QHPs and Qualified Dental Plans QDPs offered for your small business and set up enrollment for your employees The portal has a simple design and a user friendly interface that makes it easy to compare plans costs services Carriers and provider networks Furthermore you can log in to your SHOP Employer Portal account to manage employee information benefits and enrollments my Arkansas Insurance av Create enrollment Manage employees My account Get assistance v Official Marketplace for Health Insurance amp jmoss email com Overview My eligibility Overview e Account profile Welcome to the SHOP Marketplace Here you ll compare plans estimate premiums and communicate with employees about the coverage you re offering gr First time in Brokers and proposals Before you shop for coverage you ll need to confirm your small business s eligibility for SHOP Click My eligibility on the left side of this page to create an application Employer payment and bill If you already submitted your application and were found eligible select Create enrollment abo
22. lity page To verify the eligibility for your small business 1 On the Verify Eligibility page read the self attestation 2 Check the checkbox next to each attestation 3 Click Save and Continue Arkansas Health Insurance Marketplace Managing Eligibility Application 5 1 3 Managing Employees The Employee Roster page enables you to create a list of all employees who will receive your offer of coverage including yourself to determine if you meet the minimum participation rate You can edit or remove an employee already added to the roster Before creating an employee roster you must ensure that e You have listed all eligible employees even if they refuse coverage at a later time e All employees working an average of 30 or more hours a week are offered coverage e All employees working 30 or more hours a week are listed even if they do not plan to accept coverage You can add employees individually or upload an employee roster template that contains the list of employees e Click Add Employee to add an employee to the roster e Click Blank Roster to download a blank Excel spreadsheet to your computer and add employees to the spreadsheet e Click Upload Completed Roster to upload the spreadsheet that contains the completed employee roster to the portal Note You can click Manage Employees in the Navigation menu at the top of the page to access the employee details and roster at a later time Employee Roster Submit
23. mployees can select plans in one metal tier from all carriers e Option Two Employees can select one plan from one carrier Arkansas Health Insurance Marketplace Managing Enrollment Decide How You Offer Coverage Select Plan Benefits to be rolled out to the employees Every employee will be able to select one plan from this list e You ll select a plan category like Bronze or Silver from any insurance company Your employees can select the insurance company and plan the best suits their needs in from plan category you choose You ll select the insurance company and the plan Your employees must enroll in this plan in order to get SHOP coverage If you have any questions call the SHOP Employer Call Center at 1 844 952 9522 or select Get assistance to chat online TTY users should call 711 FREE to reach a call center representative Option One Option Two Employees can select plans in one metal tier Employees can select one plan from from all carriers one carrier Figure 29 Decide How You Offer Coverage 6 3 Defining Contribution The Define Contribution page enables you to define the percentage or maximum dollar amount that the employer wants to contribute towards the employees health plans as a premium for employees and their dependents To qualify for tax credits the employer must pay at least 50 of your full time employees premium costs Define Contribution Required Information Please enter contribution
24. my Arkansas Insurance Gs Official Marketplace for Health Insurance 6 6 6 mY Arkansas List of Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Figure 33 Figure 34 Figure 35 Figure 36 Figure 37 Figure 38 Figure 39 Insurance SPa FACING CFE Mla PE dee 42 NN PJ Ne 8 My Arkansas Insurance e LE 10 VEL 10 Redisralon ele EE EE EN 11 VET TOG EE 12 PEN E 13 DOD e eat OT EE 14 EP NL 15 Change Security ee EEN 16 Ee TE EE 16 Brokers and Proposals PIE arr era 17 Brokers And Proposals NE arr 18 GERED MONU EEE EE 19 Find an Agent AGENCY EE 19 Agent Details page 20 My Eligibility ee sepisnrirearerene ieena e Eaa AA AERE ahi EEDEN Naha 21 Important Information WINAOW cccccecsecceeeeeeeeeeceeceeseeseeseeseeseeseeaeeaeeaeeaeeaeeas 22 Business Information page 23 Employer Information Primary page rrarnnrnnrnnrnnrnnrnnrnernannnnnnnnannnnnnnnrnnrnnrnneneene 23 Verify Eligibility PEGG E 24 Employee Roster page 25 Employee Roster Template 26 Enter Employee Details page 27 19112 100 e 28 MENN 29 Withdraw Application cccccccccecceeceeceeeeeseeseeseeseeseeseeeeeeeeee
25. my fay Arkansas Insurance Account Profile Required Information Basic information First name Middle name SSN TIN Han S KAM AA 2333 Legal Business Name ASUS Residence address Street Address 39979 e Cp 2 len IL Apt Ste TIP code Figure 6 Last name aulor avio Email address ronald taylon testl 23 Date of birth mn Pn mm gg County PULASKI d Crss EL Account Profile page Create a User Account 13 Create a User Account 3 2 Update Account Details Once you have completed the Account Details your user account information is stored by the Employer Portal You can review your user profile information in the My Account section To update your user account information you must 1 Sign in to the Employer Portal using your username and password created during registration 2 Select your My Account from the top Navigation menu 3 Edit profile information if needed Account Profile Required Information Basic information First name Middle name Last name ACCOUNT number Email address LEG SSN TIN Date of birth Legal Business Name Residence address Street Address Apt Ste ZIP code County 72201 PULASKI Figure 7 My Account menu 3 3 1 Changing Security Questions You can use the Change Security Questions page to change the security questions and answers you provided during registration You will b
26. nnnannnnnnnnennrnnrnnrnnennennenn 18 4 1 2 Requesting Authorization seeders 19 5 Managing Eligibility Application cccccccccccecseeceeseeseeeeeeeeaeeeeeeeeaeeeeeaeseeseeseeeeeaeeaeeeeeaees 21 5 1 1 Enter Employer Details EE 22 ee VENN 24 Betas MANGEN 25 5 1 3 1 Adding New Employees Using Roster Template 26 5 1 3 2 Adding Employees Manually annanannanannnnennnnennnnnnennnnennnnnrnrrnrerrnrernnrernnnne 26 FVN 28 5 1 5 Editing Your Eligibility Application nnnanananonnnnanenennnnnnnnnnnnnnnnnnnnnenennnnnnnneneenns 29 5 1 6 Withdrawing Your Eligibility Applcaton 30 6 Managing Enrollment cccccccccceceecseceeceeceeceeceeseeceecueceeceeseeseseeseesaeseeseeserseesesseseesaees 31 6 1 Set Enrollment Period cece ccccececeeeeeece cece EEE EErEE S AE EE EAREN 32 6 2 Decide How to Offer Coveraue 32 6 3 Defining Contribution cccccccecceecceeeceeeeeeceeeceeeseeeeeeseeeseeeseeseeeeeesaeeseeeeeeseeeseeeseees 33 or NPA 34 65 View Summary ond SUN 35 oe ie e 10 lu 36 6 6 1 View Member and Premium Details annanennnnennnnennnnenennnnennrerrererrrrrrrrerrrrennne 37 6 6 2 View Enrollment Details rrrrnnrnnrnernnrnnrnnrnnnnnnnnnnnnnnnnrnnrnernernennernnnnnnnsnnennennenn 38 6 6 3 Withdraw Enrollment Application cccccccceccecceeeeceeceeceeceeceeseeseeeeeeeeaeeeeeaeees 39 6 6 4 Submitting the Enrollment Applcatton 40 6 6 5 Viewing Enrollment Gtatus 41
27. nter details for your employees in the template and Save the template 3 Click Choose File and then follow the instructions to upload your Excel template spreadsheet Employee Date of Employee Social Suffix Employee First Name Employee Last Name Employee Middle Name Employee Gender Employee Email Address Birth Security Number Jane Doe Female jane doe employee com 02 02 1985 324 78 9090 Josh Smith Male josh smith employee cor 03 03 1983 123 89 6789 Lynn Roberts Female d nn roberts employee c 04 04 1988 345 89 6789 Figure 22 Employee Roster Template 5 1 3 2 Adding Employees Manually To add each employee individually 1 On the Employee Roster page click Add Employee 2 On the Enter Employee Details page enter the following employee details a Employee Name Social Security Number Date of Birth Email Address Employment Type oad E Arkansas Health Insurance Marketplace Managing Eligibility Application Enter Employee Details Required Information Add an employee to your roster First Name Middle Name Last Name Suffix Suffix SSN TIN Confirm SSN TIN Date of Birth Email Address Confirm Email Employment Type Full time PREVIOUS SAVE AND CONTINUE Figure 23 Enter Employee Details page 3 On the Enter Employee Details page enter the following Ce Oo 0 Employee code Date of Hire Gender Phon
28. ollowing table explains how to navigate the Employer Portal Click the Create Click the Manage Click My Account to Click Get Help to learn more Enrollment tab to Employees to view view account details about SHOP find an agent or start the enrollment and edit details of including Agent agency or access the Help application employees Details Business Center gt Address and Communications Details Table 2 Navigation menu Create a User Account Arkansas Insurance 3 Create a User Account To begin using the SHOP Employer Portal you must create a user account to register your small business A user account enables you to log in to the SHOP Employer Portal to manage your account activity To create an account on the Employer Portal 1 Go to www myarinsurance com 2 Click Manage SHOP in the upper right hand corner 3 Click Small Businesses amp 844 952 9522 Mon Fri 8AM 5PM Espafiol v Q Home About News Contact Manage SHOP my Arkansas Insurance Official Marketplace for Health Insurance Coverage Options Find an Agent Broker Resources FAQs i Manage SHOP pa S Click links below to log in and manage your Arkansas SHOP account e Small Businesses e Small Business Employees e Agents Brokers Help Figure 2 My Arkansas Insurance page 4 Click Create Account User Login Forgot Password Create Account Figure 3 User Login 5 Inthe First Name field enter your name 6 In
29. osal Please review the details below Below is a summary of estimated premium costs and your plan selections Select Edit to make any changes To change plans go to Select plans on the left Select Submit when you re ready to offer coverage amp PRINT Enrollment Period From Date To Date 10 16 2015 10 31 2015 Effective Date End coverage on 01 01 2016 12 31 2016 Employer s Offer Of Coverage Employees can accept the health insurance company and plan you selected or select any plan from the plan category and insurance company below if applicable Health coverage Dental coverage e Arkansas Blue Cross and Blue Shield e BEST Life Metal Metal Figure 32 Summary amp Submit page Once edits are complete click Submit A notification email will be sent to the employees submitting with the enrollment application Arkansas Health Insurance Marketplace Managing Enrollment 6 6 Manage Enrollment Once the enrollment application is submitted enrollment details can be viewed from the Client Enrollments page You can perform the following activities on the Client Enrollments page e View Member and Premium Details e View Enrollment Details e Withdraw Enrollment Application e Submit Enrollment Application Client Enrollments Important To ensure that your offer isn t identified as spam or junk mail have employees i add your address to their email contact list The SHOP Marketplace will send an em
30. r junk mail have employees d add your address to their email contact list The SHOP Marketplace will send an email about your offer of coverage to all employees whose email address you provided with your application The email includes your participation code and a link to the SHOP website where they can fill out the employee application It s your responsibility to ensure that all your employees get information about how to enroll in a health plan through SHOP VIEW MEMBER AND PREMIUM DETAILS amp PRINT Effective Date Open Enrollment End Date 01 01 2016 Enrollment period in progress 10 31 2015 SHOP Application 1000000575 Current participation ratio Status Pending submission 0 0 VIEW ENROLLMENT DETAILS WITHDRAW SUBMIT APPLICATION Figure 36 Withdraw Application Warning re you sure you want to withdraw this application Figure 37 Withdraw Warning Message Arkansas Health Insurance Marketplace Managing Enrollment 6 6 4 Submitting the Enrollment Application After all of the notified employees have responded to your enrollment offer you can submit the enrollment application After digitally signing and submitting the application the confirmation window enables you to pay the initial binder payment or navigate to the My Enrollment tab The Pay Now feature Is available to make the initial binder payment Review Application BACK TO EMPLOYEE ENROLLMENT amp APPLICATIONS Employer information Moss
31. rtant No employee enrollments found Figure 34 View Member and Premium Details page Arkansas Health Insurance Marketplace Managing Enrollment 6 6 2 View Enrollment Details You can view details of the enrollment applications from the Employer Enrollment Details page You can view Enrollment Period Employer s Offer of Coverage Employer s Contribution Plans Selected Employer Enrollment Details You have completed the plan selection for the proposal Please review the details below BACK TO EMPLOYEE ENROLLMENT amp APPLICATIONS amp PRINT Enrollment Period From Date To Date 10 16 2015 10 31 2015 Effective Date End coverage on 01 01 2016 12 31 2016 Employer s Offer Of Coverage Employees can accept the health insurance company and plan you selected or select any plan from the plan category and insurance company below if applicable Health coverage Dental coverage e Arkansas Blue Cross and Blue Shield e BEST Life Metal Metal Employer s Contribution Health Insurance Dental Insurance For Employee For Employee 50 0 0 0 Figure 35 Employer Enrollment Details page Arkansas Health Insurance Marketplace Managing Enrollment 6 6 3 Withdraw Enrollment Application You can withdraw the enrollment application from the Client Enrollments page To withdraw the application 1 Click Withdraw 2 Click OK Client Enrollments Important To ensure that your offer isn t identified as spam o
32. t any time To search for an agent agency enter information in minimum two fields language zip code etc You can also enter your agent agency name if available Role Agent Agency Name Agent v peter ZIP code Distance Select Language National Producer Number NPN Select Language SEARCH 1 20f2 Agent List E mail Phone Number Zip Language peter reed test12 852 458 5458 72201 English Spanish 3 com Figure 14 Find an Agent Agency Arkansas Health Insurance Marketplace 7 From the Agent Details page click Authorize Broker Agent Details BACK TO SEARCH PAGE Once you authorize a SHOP agent or agency to access your account he or she will be able to see your business and employee information For your privacy and security confirm that your preferred agent or agency is licensed and in good standing with your state department of insurance before finalizing your authorization If you have questions about what this means or if you need the phone number for your state department of insurance call the SHOP Call Center at 1 800 exchange Monday Friday 9 a m 7 p m EST TTY users should call 711 to reach a call center representative Reed Peter Aetna 343 Glen St Little Rock PULASKI AR 72201 Website Email Address peter reed test123 com Agency phone number 852 458 5458 State License Number SLN AB22312 Working Hours 8 00 am 8 00 pm Preferred spoken language English
33. the Last Name field enter your last name 7 Inthe Email field enter your email address 10 Create a User Account Arkansas Insurance 8 Inthe Username field enter a username You have the option of using your email as a username 9 Inthe Password field enter your password 10 In the Confirm Password field enter your password again 11 Select the I agree and accept to the Privacy Policy statements check box 12 Click Save 13 From the Security Question list select your security questions 14 In the Answer field enter your respective answers for the security questions 15 Click Register Figure 4 Registration page Upon successful system authentication you will be directed to the User Login page 11 Create a User Account my fay Arkansas Insurance 3 1 Login to the Employer Portal 1 Inthe Username field enter Username 2 Inthe Password field enter Password 3 Click Sign In User Login Forgot Password Create Account Figure 5 User Login 3 2 Complete Your Employer Profile After registration the Employer Portal stores the details that you entered when you registered You must complete your profile to perform activities for clients You are asked to provide the following Employer information e Name Email Address SSN TIN Date of Birth Legal Business Name Residence Address When you complete click Save All fields marked with an asterisk are mandatory
34. ve to start illing shopping for coverage If you need to make changes to your information select My account To access employee information select Manage employees OH Message center Starting application Tell us what you want to do next To change your business information select My account above To change employee information select Manage employees To start a new plan year enrollment select Create enrollment Get assistance Select Get assistance above to find an agent broker or get SHOP help You can also call the SHOP Call Center at 1 800 706 7893 TTY users should call 711 to access a call center representative Figure 1 Overview Page myr Arkansas Insurance 2 1 Purpose This user manual explains how small businesses use the SHOP Employer Portal to offer Qualified Health Plans or QHPSs to their employees and their dependents The key topics covered in this user manual are e Managing the user account e Managing eligibility e Managing employees e Setting up enrollment 2 2 Audience The target audience for this user manual is employers with small businesses 100 or fewer full time equivalent who visit the SHOP Employer Portal to enroll their employees in QHPS 2 3 Introduction to Employer Portal The Employer Portal is an easy to use portal that allows employers to offer Qualified Health Plans or QHPs to their employees and their dependents 2 3 1 Navigating the SHOP Employer Portal The f
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