DVI-D and USB 2.0 Extender
Contents
1. Disconnect all USB devices from the remote extender unit N Disconnect the local extender unit from the computer w Disconnect the local extender and remote extender units from the DC power adapters 4 Reconnect the local extender unit to the DC power adapter ul Reconnect the remote extender unit to the DC power adapter a Reconnect the USB devices to the remote extender unit N Reconnect the local extender unit to the computer 00 If the USB LED is still off contact Black Box Technical Support at 724 746 5500 or info blackbox com Disconnect the KVM extender from the computer N Connect the USB device directly to the USB port on the computer w If the device does not operate properly consult the user documentation for the device 4 Update your system BIOS chipset or USB host controller drivers from your system motherboard manufacturer s Web site 5 Make sure that the operating system has all the latest updates installed 6 If the device operates properly when directly connected to the computer connect another device of a different type to the KVM extender Connect the KVM extender to he computer 7 If the second device does not operate the KVM extender may be malfunctioning Contact Black Box Technical Support at 724 746 5500 or info blackbox com 8 If the second device does operate properly the first device may not be compatible with the KVM exten2. 2 3 REQUIEM atiendo ciao cusses 7 2 4 Compatibility and Recommended Setup ersrsennennennennneneennennennennennneneeneernernnnenneeneeneeneernernnnen nenne 7 2 5 O 8 2 5 1 Local Extender Description and Markings ensnsersensennenneeneeneernennennennenneeneennennn nennen 8 2 5 2 Remote Extender Description and Markings rssnnsensensennnnennennnnnnnennennennennennnnnennennennennennennan 9 3 Installation uses eu ee en een ee E e 11 341 Installing the Local Extender Units crono dre rain ne en 11 32 Installing the Remote Extender Units tddi 11 3 3 Connecting the Local Extender to the Remote Extender cccccceccecceceeeeeeeeeceeeeceeseseesessecaesaesestesecsesaeseseseeseneees 11 3 4 Connecting Power to the Local Extender and Remote Extender eenennsensesennenennennen 12 3 5 Checking the Installation er00nerneeneennennennennennernnnnennneneennennennennennneneennennennnnenneeneeneennernen nennen 12 36 GOMMEGUAGHa USB Daria cock aie een tues nde Mages a re easel 12 Gi MPOUDICSIMOOU OPE CEROS PEER ER ER A IE A E E A TA 13 41 Troubleshooting MS een 13 4 2 Contacting Black Box sesenennsensersnsennnnennnnnennennernernnnnenneneernennernenneeneeneennernennernenneeneeneernennernn nennen 14 4 3 Shipping ANG Pack Osrsci ndaosaraa ae 14 Appendix Technical Glossary euere en een erneuern 15 ACU1500A user man
3. n o como se indique en el aparato 12 Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada 13 Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato 14 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido da ada Page 4 724 746 5500 blackbox com ACU1500A user manual Table of Contents Table of Contents 1 Special ee ea ee EET EEN eee eer rer 6 2 A ee ee ee ee 7 DA ADOULIDE KVINEXTENOER ee ee en ee eisen nee 7 A O O N Oo tenectharse audeoneacseaedes 7
4. de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci
5. indicates normal video activity Off indicates no video activity 5 Config Reserved 6 Link Port RJ 45 Accepts RJ 45 connector for CAT5 or better cabling 7 DVI D In Accepts DVI D connector for video input from the host computer 8 Device Port USB Type B Connects the local extender unit to the host computer 9 Power port Connects to the 5 V 3 A power adapter 2 5 2 Remote Extender Description and Markings The Remote Extender provides DVI output to a monitor and three USB Type A ports for standard USB devices Additional devices may be connected by attaching USB hubs Figures 2 3 and 2 4 show the remote extender s front and back panels Table 2 3 describes its components ACU1500A user manual Page 9 Chapter 2 Overview 10 1112 13 Figure 2 3 Remote unit s front panel o oE pem OR Config Link DVI D Out gt 5V DC 14 15 16 17 18 Figure 2 4 Remote unit s back panel Table 2 3 Remote unit s components Item Type Description On when that the system is ready 19 Se Off when no power is applied to the unit On when a valid link is established between the local and remote extender 1 Linis LED ereen Off when a link is not established On when the system is properly enumerated on the host computer Blinking green E USB LED resm indicates that the host is in suspend mode Off when the system is not enumerated 13 Video LED green Blinking LED green indicates normal video activity Of
6. remote desktop or KVM keyboard video mouse extender The instructions in this guide assume that you have a general knowledge of computer installation procedures familiarity with cabling requirements and some understanding of USB devices NOTE Notes provide additional information that could be useful CAUTION Cautions provide important information about an operational requirement 2 2 What s Included e 1 Local extender unit e 1 Remote extender unit e 2 5 VDC power adapters e 1 6 foot 1 8 m USB cable e 1 5 foot 1 5 m DVI cable e A quick start guide NOTE You can also access the electronic file for the complete user guide the document you are reading now at www blackbox com NOTE The product is a unique extender product and requires two power adapters one for the local extender and one for the remote extender 2 3 Requirements To complete the installation you will also need the following items that are not included with the product e A computer with a DVI D DVI I output e USB 1 1 or 2 0 compatible computer host computer with a USB compliant operating system e USB 1 1 or 2 0 compatible device s e CAT5 UTP cable with two RJ 45 connectors if using surface cabling OR CAT5 cabling with two information outlets and two CAT5 patch cords with RJ 45 connectors if using premise cabling e DVI D DVI I monitor and cable NOTE All references to CAT5 cable in this document refer to solid core and represent the min
7. 100 m Solid core CAT5e STP Coiled 262 ft 80 m Solid core CAT6 UTP Uncoiled 328 ft 100 m Solid core CAT6 UTP Coiled 328 ft 100 m Solid core CAT6 STP Uncoi j 328 ft 100 m S olid core CAT6 STP Coiled 328 ft 100 m Compatible Host Operating Systems e Windows 7 Windows Vista or Windows XP 32 bit and 64 bit e Mac OS X e Linux Peripherals e Keyboards mass storage devices USB 1 1 Web cameras mice speakers microphones 2 5 Hardware Description 2 5 1 Local Extender Description and Markings The Local Extender connects to the computer using the supplied DVI and USB cable Figures 2 1 and 2 2 show the local extender s front and back panels Table 2 2 describes its components 12 3 4 Figure 2 1 Local unit s front panel Page 8 724 746 5500 blackbox com ACU1500A user manual Chapter 2 Overview o _ omo A lo Config Link DVI D In gt 5V DC Figure 2 2 Local unit s back panel Table 2 2 Local unit s components Item Type Description On when the system is ready i Power LED ges Off when no power is applied to the unit On when a valid link is established between the local and remote extender ag kinik LED grean Off when a link is not established On when the system is properly enumerated on the host computer Blinking green 2 an indicates that the host is in suspend mode Off when the system is not enumerated 4 Video LED green Blinking LED green
8. ACU1500A lt gt BLACK BOX NETWORK SERVICES Extend video and USB up to 328 feet 100 m i over CAT5 or better cable ServSwitch DVI USB 2 0 BLACK BOX www Blackbox con ServSwitch DVI USB 2 0 CJ o Cb h Link DVI D O Out Customer Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 Support FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Inf ti Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 niormation Web site www blackbox com E mail info blackbox com Trademarks Used in this Manual Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks of BB Technologies Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners We re here to help If you have any questions about your application or our products contact Black Box Tech Support at 724 746 5500 or go to blackbox com and click on Talk to Black Box You ll be live with one of our technical experts in less than 30 seconds Page 2 724 746 5500 blackbox com ACU1500A user manual FCC and IC RFI Statements Federal Communications Commission and Industry Canada Radio Frequency Interference Statements This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufactu
9. Start menu right click on Computer then select Manage gt gt Device Manager 3 6 Connecting a USB Device 1 Install any software required to operate the USB device s Refer to the documentation for the USB device s as required 2 Connect the USB device to the device port on the Remote Extender unit 3 Check that the device is detected and installed properly in the operating system Page 12 724 746 5500 blackbox com ACU1500A user manual Chapter 4 Troubleshooting 4 Troubleshooting 4 1 Troubleshooting Tips Table 4 1 provides troubleshooting tips The solutions are arranged in the order in which they should be executed in most situations If you still can t resolve the problem after following these instructions contact Black Box Technical Support at 724 746 5500 or info blackbox com Problem All LEDs on the local extender unit are off All LEDs on the remote extender unit are off Power LED is on while all other Link LEDs on the local extender unit and remote extender unit are off The Link LED on the local extender unit is on and the USB LED on the local extender unit is off All LEDs on both the local extender unit and remote extender unit are on but the USB device does not operate correctly or is detected as an unknown device in the operating system Table 4 1 Problems Causes Solutions Cause s Solution s The local extender unit is not receiving power from the lo
10. cal extender DC adapter The remote extender unit is not receiving power from the remote extender DC adapter There is no connection between the local extender unit and the remote extender unit 1 Make sure that the DC power adapter is properly connected to the local extender unit 2 Check that the DC adapter is connected to a live source of electrical power Make sure that the DC power adapter is properly connected to the remote extender unit N Check that the DC adapter is connected to a live source of electrical power sk Make sure that a CAT5 UTP or better cable is connected between the local extender unit and the remote extender unit The connectors should be pinned straight through and eight conductor RJ 45 connectors should be used at both ends N Connect a short CAT5 patch cord between the local extender unit and the remote extender unit to determine if the original CAT5 cable is defective w Make sure that the CAT5 cable has a minimum amount of coiling is as straight as possible e The host computer is not powered on e The local extender unit is not connected to the computer e The computer does not support USB hubs The unit is malfunctioning e The USB cable is defective e The USB device is malfunctioning e The computer does not recognize the USB device e The application software for the device is not operating e The KVM extender is malfunctioning
11. der ACU1500A user manual Page 13 Chapter 4 Troubleshooting Table 4 1 continued Problems Causes Solutions Problem Cause s Solution s Blinking video on the sink A high quality CATS cable is not being 1 Remove all loops in the CATS cable monitor used 2 Confirm extender operation with a CAT5 patch cable The extender is not compatible with the Video framesare being dropped source and or sink device Contact Black Box Technical Support at 724 746 5500 or info blackbox com e One or both or the DVI cables are not connected are of poor quality or are malfunctioning 1 Confirm extender operation with DVI cables that are less than 6 5 ft 2 m long and have a connection between each connector s shield Video LED is off sera 2 Confirm extender operation with a CAT5 patch cable oTe KM einda ernsten 3 Contact Black Box Technical Support at 724 746 5500 or info blackbox com 4 2 Contacting Black Box If you determine that your extender is malfunctioning do not attempt to alter or repair the unit It contains no user serviceable parts Contact Black Box Technical Support at 724 746 5500 or info blackbox com Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including e the nature and duration of the problem e when the problem occurs e the components involved in the problem e any par
12. f indicates no video activity 14 Config Reserved 15 Link Port RJ 45 Accepts RJ 45 connector for CAT5 or better cabling 16 DVI D Out Accepts DVI D connector to the remote monitor 17 Device Port USB Type A Accepts USB device s 18 Power port Connects to the 5 V 3 A power adapter Page 10 724 746 5500 blackbox com ACU1500A user manual Chapter 3 Installation 3 Installation Local Extender Remote Extender Up to 328 feet 100 m over solid CAT5 cable Figure 3 1 Typical installation Before you can install the product you need to prepare your site 1 Determine where the computer will be located and set up the computer 2 Determine where you want to locate the remote desktop including the monitor keyboard mouse and any other USB device s 3 If you are using surface cabling the extenders support a maximum distance of 328 feet 100 m OR if you are using premise cabling make sure CAT5 cabling is installed between the two locations with CAT5 information outlets located near both the computer and the USB device s and the total length including patch cords is no more than 328 feet 100 m 3 1 Installing the Local Extender Unit 1 Place the Local Extender unit near the computer 2 Connect the supplied USB cable to the Local Extender Type B Port and an available USB 2 0 1 1 Type A Port on the computer 3 Connect the supplied DVI cable to the Local Extender DVI D In and an available DVI Port on the comp
13. he Local Extender 2 Connect the power adapter to the Local Extender 3 Plug the 5 V 3 A power adapter into a suitable AC outlet near the Remote Extender 4 Connect the power adapter to the Remote Extender CAUTION Use only the power adapters supplied with the product Using substitute adapters may cause permanent damage to the system and will void the warranty 3 5 Checking the Installation 1 On the Local Extender and Remote Extender units check that the Power Link USB and Video LEDs are on If the Link LED is off then the cabling between the Local Extender and Remote Extender unit is not installed properly or is defective N Check to see if the USB LED is on and the Video LED is blinking or on If they are not this indicates there is no USB data or video data Check the DVI and USB connections to the host computer and the DVI connection to the monitor Check to see if any USB devices are connected to the Remote Extender W If the product is not displaying video or your USB device fails to be detected by your Operating System consult Chapter 4 Troubleshooting NOTES To open System Profiler in OS X Open Finder select Applications then open the Utilities folder and double click on the System Profiler icon To open Device Manager in Windows 2000 or XP Right click My Computer then select Properties gt gt Hardware tab gt gt Device Manager To open Device Manager in Windows Vista or Windows 7 Open the
14. imum requirement We recommend that you use solid core CAT6 STP for best performance 2 4 Compatibility and Recommended Setup The extender is compatible with many graphics cards operating systems and monitors supporting up to a 1920 x 1200 resolution However there is no guarantee that all devices will be compatible with the extender because there are a number of different factors that may impact the operation of the KVM Extender The extender complies with USB 1 1 and USB 2 0 specifications governing the design of USB devices However the product supports USB 1 1 and low bandwidth USB 2 0 devices These devices include keyboards mice flash drives microphones speakers printers and USB 1 1 Web cameras Contact Black Box Technical Support at 724 746 5500 or info blackbox com to determine if your USB 2 0 device s can be supported ACU1500A user manual Page 7 Chapter 2 Overview DVI Cables CAUTION Make sure that the DVI cables used with the extender have a connection between each connector s shield If not the extender can be damaged Cabling NOTE Minimum cable required is CAT5 solid core We recommend using CAT6 STP cable for best performance Cables must be terminated with CAT6 connectors to qualify as CAT6 Table 2 1 Maximum cable distances Cable Type Installation Type Maximum Distance Solid core CAT5e Uncoiled 328 ft 100 m Solid core CAT5e UTP Coiled 229 ft 70 m Solid core CAT5e STP a a 328 ft
15. r Figure A 1 USB connectors RJ 45 The Registered Jack RJ physical interface is what connects the network cabling CAT5 to the local unit and remote unit You may use either the T568A scheme Table A 1 or the T568B scheme Table A 2 for cable termination because the extender uses all four pairs of the cable RJ 45 connectors are sometimes also referred to as 8P8C connectors ACU1500A user manual Page 15 Appendix Technical Glossary RJ 45 Pin Positioning Table A 1 T568A Wiring Pin Pair Wire Cable Color Pin Pair Wire 1 3 1 white green 1 2 1 2 3 2 green 2 2 2 3 2 1 white orange 3 3 1 4 1 i 2 blue 4 1 2 5 i 1 white blue 5 1 1 6 2 2 orange 6 3 2 7 4 1 white brown 7 4 1 8 4 2 brown 8 4 2 PAIR 2 W G G W O BL W BL O W BR BR Table A 2 T568B Wiring Cable Color white orange orange white green blue white blue green white brown brown PAIR 2 W O O W G BL W BL G W BR BR Figure A 2 T568A wired connector Figure A 3 T568B wired connector Page 16 724 746 5500 blackbox com ACU1500A user manual NOTES ACU1500A user manual Page 17 NOTES Page 18 724 746 5500 blackbox com ACU1500A user manual NOTES ACU1500A user manual Page 19 Black Box Tech Support FREE Live 24 7 Tech support the way it should be EN TH Great tech support is just 30 seconds away at 724 746 5500 or blackbox com amp BLACK BOX About Black Box Black Bo
16. rer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le Reglement sur le brouillage radio lectrique publi par Industrie Canada ACU1500A user manual Page 3 N In OM Statement strucciones de Seguridad Normas Oficiales Mexicanas Electrical Safety Statement 1 2 3 4 5 oN OD io 10 11 Todas las instrucciones de seguridad y operaci n deber n ser lefdas antes de que el aparato el ctrico sea operado Las instrucciones
17. ticular application that when used appears to create the problem or make it worse 4 3 Shipping and Packaging If you need to transport or ship your extender e Package it carefully We recommend that you use the original container e f you are returning the unit make sure you include everything you received with it Before you ship for return or repair contact Black Box to get a Return Authorization RA number Page 14 724 746 5500 blackbox com ACU1500A user manual Appendix Technical Glossary Appendix Technical Glossary Category 5 CAT5 Network Cabling Category 5 cable is commonly also referred to as CAT5 This cabling is available in either solid or stranded twisted pair copper wire variants and as UTP Unshielded Twisted Pair or STP Shielded Twisted Pair UTP cables are not surrounded by any shielding making them more susceptible to electromagnetic interference EMI STP cables include shielding over each individual pair of copper wires and provides better protection against EMI Category 5 has been superseded by CAT5e cabling which includes improved data integrity to support high speed communications USB Cables USB cables have two distinct connectors The Type A connector is used to connect the cable from a USB device to the Type A port on a computer or hub The Type B connector is used to attach the USB cable to a USB device USB Type A port USB Type B port USB Type A connector USB Type B connecto
18. ual Page 5 Chapter 1 Specifications 1 Specifications Maximum Distance 328 ft 100 m over solid core CAT5 or better cable Solid core CAT6 STP recommended for best performance Maximum USB Devices Supported 13 USB Device Support High speed devices USB 2 0 at reduced bandwidth Full speed USB devices USB 1 1 Low speed USB devices USB 1 1 USB Hub Support Any single chain can include up to 4 USB hubs USB Host Support EHCI USB 2 0 and OHCI UHCI USB 1 1 Connectors Local extender Video 1 24 pin DVI D In USB 1 USB Type B Link 1 RJ 45 Remote extender Video 1 24 pin DVI D Out Link 1 RJ 45 USB 3 USB Type A Temperature Tolerance Operating 32 to 104 F 0 to 40 C Storage 4 to 158 F 20 to 70 C Humidity Tolerance Operating 20 to 80 relative humidity non condensing Storage 10 to 90 relative humidity non condensing Power Input 100 240 VAC adapter 50 60 Hz Output 5 VDC 3 A 15 W Current Available to USB Device at Receiver Unit 500 mA each port Size Local and Remote extenders Each unit 4 4 H x 6 9 W x 1 2 D 11 2 x 17 5 x 3 cm Page 6 724 746 5500 blackbox com ACU1500A user manual Chapter 2 Overview 2 Overview 2 1 About the DVI D and USB 2 0 Extender The extender incorporates ServSwitch technology enabling users to extend their video and USB up to 328 feet or 100 meters The product is designed as a
19. uter 3 2 Installing the Remote Extender Unit 1 Place the Remote Extender unit near the monitor and USB device s in the desired remote location 2 Connect the Remote Extender DVI D Out to the monitor with a DVI cable 3 Plug in your USB Device s 3 3 Connecting the Local Extender to the Remote Extender NOTE For proper operation we recommend that you use solid core CAT6 STP cabling to connect the Local Extender unit to the Remote Extender unit The cabling must have a straight through conductor configuration with no crossovers and must be terminated with CAT6 connectors to qualify as CAT6 ACU1500A user manual Page 11 Chapter 3 Installation With Surface Cabling 1 Plug one end of the CAT5 cabling not included into the Link port RJ 45 on the Local Extender unit 2 Plug the other end of the CAT5 cabling into the Link port RJ 45 on the Remote Extender unit With Premise Cabling 1 Plug one end of a CAT5 patch cord not included into the Link port RJ 45 on the Local Extender unit 2 Plug the other end of the patch cord into the CAT5 information outlet near the host computer 3 Plug one end of the second CAT5 patch cord not included into the Link port RJ 45 on the Remote Extender unit 4 Plug the other end of the second patch cord into the CAT5 information outlet near the USB device 3 4 Connecting Power to the Local Extender and Remote Extender 1 Plug the 5 V 3 A power adapter into a suitable AC outlet near t
20. x provides an extensive range of networking and infrastructure products You ll find everything from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 30 seconds or less O Copyright 2011 Black Box Corporation All rights reserved Black Box and the Double Diamond logo are registered trademarks of BB Technologies Inc Any third party trademarks appearing in this white paper are acknowledged to be the property of their respective owners ACU1500A user manual version 1 724 746 5500 blackbox com
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