TipNow™ User Manual
Contents
1. Windows Internet Explorer CS mar Google 3 convert em Search 4 p OD FPF amp Bookmarks Q Find P Check AutoFill 9 cyii ba Eimages F Weather Ga News eS P Resize E Pop up Blocker Links eo http www tipnow net Main php ici amp 7 v iPage v GQ Tools v a TipNow Inbox _ Show Deleted Show Outgoing Pending Followed Up On Resolved All l Delete Tip Follow up w Tipster it Forward Tip Profile Admin Select ip Submitted Alias Subject Tip Status Resolution Send Tip Joe 600 a 4730 contiinues to Joe contiinues to stalk me Ope Follow Up with Tipster stalk me 02 04 2009 My neighbor My neighbor in room 104 in sutterbhas Other al 591 20 10 E 4730 indomi 404 been partying and very noisy suspect Resolved outsiders coming in at night z Logout 02 04 2009 zop ape 2 A 590 19 58 E 4730 been Joe haas been stalking me around campus Ope stalking me suspect 02 04 2009 suspect that every tuesday behind the gym z A 589 j3 4730 that every 7 al 19 55 E spa a drug deal goes on The dorm 02 04 2009 The dorm doors in mckee hall have been 5 nue 19 50 E 10 dopra in opened from inside yesterday night mckee j Joe has 587 02 04 2009 4730 been Joe has been depressed for the last few z 19 49 E depressed days He lives in sutter hall p for m s79 0203 2009 B2ec testfrombil tact from bill 1159p Resove2. Resiligence Making Communities Safer by Encouraging Community Involvement TipNow User Manual 1 Introduction This user manual is for the administration portal for TipNow a product of Resiligence Inc TipNow is a text based anonymous tipline that facilitates notification of campus security personnel regarding non emergency suspicious activity which in the future could lead to human caused emergencies 2 Logging in The user logs in at www tipnow net The user id and passwordare given to the person coordinating with Resiligence Enter the user id and password and click on Login button ES TipNow Login Windows Internet Explorer er EES Ta Google 3 z Search gt 0 PF Q R Bookmarks Q Find SF Check Y AutoFill 9 gt yri Eimages F3 Weather News eS P Resize E Pop up Blocker Links ve om TipNow Login fe gt Bl mm gt py Page v G Tools v a Resiligence Resiligence Resiligence Blog MAKING COMMUNITIES SAFER BY ENCOURAGING COMMUNITY INVOLVEMENT lipNow Login Administrator Login Administrator Password Login Internet Protected Mode Off 100 I 16 Microsoft Offic gt 11 Firefox M BP a Windows Explorer Wi feedback Notepad Dere OOR eee Resiligence Making Communities Safer by Encouraging Community Involvement 3 Inbox Page The Inbox page shows the following columns hittp wwew tipnow net Main php
3. d _ y amp Done Internet Protected Mode Off R10 IO 16 Microsoft Off 9 Firefox VINER Windows Bplo gt 29 Internet Explorer Ey TipNow UserMan GY Microsoft Excelno lt lt OIC BM W 1n4em Select This is a check box to select the tip for various actions Examples are updating the status of the tip following up with the tipster or forwarding the tip etc Tip ID This is a unique ID for the tip which can be used to cross reference with user incident management system Submitted This column shows the date and time when the tip was submitted and whether the tip was submitted via a sms Al or an email zl Alias The alias is a unique identifier the system assigns to each cell phone number or email address The cell phone number and the email address for each tip submitted is encrypted in the system Subject This is the subject of the message when the tip is submitted via email Tip This is the tip information Status There are three states Open Followed up and Resolved When an administrator sees a tip and follows up with tipster he or she should change the status to Followed up Once the tip is resolved the status should be changed to Resolved Resiligence Making Communities Safer by Encouraging Community Involvement Resolution The administrator can put the information about resolved tips in this text box Click the update button at the bottom of the page To clear what you have entere
4. d in the resolution box click reset at the bottom of the screen Search There is a capability to search tips based on keywords You can also narrow the search based on subject message alias and resolution Navigating Tips There is a Next and Previous link at the bottom of the inbox page which can be used to navigate through the tips 4 Buttons on top of Inbox Show deleted This button shows all deleted tips Deleted tips are archived Show Outgoing This button shows all outgoing tips Outgoing tips show the forwarded and follow up on the tips Pending Resolved All When you choose the Pending radio button it will show all the pending tips When you choose the Resolved radio button it will show all resolved tips When you choose the All radio button it will show all the tips Delete Tip You can select the tip and then click this button to delete it The tip will be archived Follow up w Tipster You can select a tip and click this button to follow up with the tipster When you type in the message for the tipster the message will be sent anonymously Forward Tip You can forward the tip to any other person by typing their email address in the To field Tipster History sSelect a tip and click this button to see all tips submitted by this tipster 5 Menus on Left Frame Inbox When you click on Inbox it will take you to the Inbox page which is the default page Emergency Contact Adds administrators for TipNow There are dif
5. ferent levels of access rights for users When you click on the emergency contact link you see the list of people who are administrators for TipNow and their contact information There are different roles in the system a Read Tips Only b Can resolve tips c Can resolve tips and send messages Resiligence Making Communities Safer by Encouraging Community Involvement d Can resolve and delete tips e Can Edit and delete tips and update one s contact info f Administrator in one s organization g Superuser in one s organization h Superuser Send Mail You can email a colleague by typing their email address in the To field Follow up With Tipster This link allows you to follow up with any tipster who has already sent tips to TipNow You can use the pull down menu to choose the tipster alias and then type in the message for the tipster the message will be sent to the tipster anonymously Dashboard This link shows you how many tips are in the system how many are resolved and how many are pending Logout You can logout of the system using this link
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