Home

Downloading - Bell Canada

1. b Change the password by typing a new password in the New Password box Figure 31 Business Internet Gateway Password Screen c Re type the new password in the Confirm Password box 6 Click Save Settings Update Firmware The firmware software on the Business Internet Gateway can be upgraded using your Web browser To update the firmware 1 Click Advanced in the toolbar 2 Click Business Internet Gateway Health in the left navigation pane 3 Click the Update Firmware icon The System Update screen appears Figure 32 4 Click in the table cell of one of the following options e Recommended Select Remote to allow the gateway to search the Internet for the appropriate upgrade file e Alternate Select Local to browse to a location on your network and mU E a select the upgrade file You must first download the upgrade file to your computer then select the file from the file browsing window to begin the upgrade process Important Do not turn off or interrupt the Business Internet Gateway during a firmware upgrade session The Business Internet Gateway could be rendered inoperable Advanced Features Diagnostics The Business Internet Gateway provides diagnostic tests and data for each interface This data is commonly requested by technical support to assist should troubleshooting ever be required To use the diagnostic option Click Advanced in the toolbar Click Business Internet G
2. In Outlook Express click File then Identities then Add New Identity Type a name for the new Identity then click OK A window asks if you want to switch to the new Identity now Click Yes gt SS SS Proceed to Setting up a second Outlook Express Identity below Setting up a second Outlook Express Identity Once you have created an second Identity you must set it up with your Business Internet High Speed account information 1 Follow the instructions provided by the Internet Connection Wizard You will need the following information to configure your Outlook Express Identity e Your desired email display name e Your email address e Incoming mail POP3 Server pop51 bellnet ca e Outgoing mail SMTP Server smtp10 bellnet ca e Your user account name e Your Email Password e News Server news21 bellnet ca 2 Once this is completed click Finish After You Finish Setting up email in Windows Vista Configuring Windows Mail for Business Internet mail These instructions describe how to create a new email account in Windows Mail You ll need the following information on hand before you start Your user ID which should look like xxxxx bellnet ca Your Business Internet email address Your access password Your outgoing SMTP mail server name Your incoming POP mail server name Creating the Account 1 Open Windows Mail c Click Accounts After You Finish 4 D 6 T Click Add
3. 1 For all Operating Systems install the Business Internet Gateway using the User ID and Password provided within the welcome letter and instructions given in the User Guide or CD 2 Click the Advanced tab in the upper tool bar in the modem Graphical User Interface The Advanced Settings window appears 3 Click the Business Internet High Speed connection icon located in the left side navigation pane A new page titled Business Internet Connection Information appears Your Static IP is next to PPPOE Congratulations You ve finished connecting and configuring your Business Internet Gateway and computer Now that you ve completed the setup of your Business Internet Gateway you can refer to the section that follows in this guide to help you configure additional aspects of your Business Internet Gateway including e Configuring this computer or other computers on your network for wireless access e Configuring additional computers on your network for wired access e Configuring additional settings on your Business Internet Gateway e Configuring Microsoft Outlook Express email access You can also refer to the Advanced Features section starting on page 37 of this guide for instructions on configuring additional features of your Business Internet Gateway Configuring your Network Settings ea a Configuring your Network Settings After You Finish Configuring computers for wireless access If you enabled wireless access when
4. To use the WPA option 1 The Wireless WPA Configuration screen Figure 19 is used to configure the algorithm shared key and key renewal options Select one of the following options from the Algorithms drop down menu TKIP Temporal Key Integrity Protocol TKIP supports Verification of the security configuration after T the encryption keys are Bg SEE NEA Eramaa acess En prenti mi aeaa determined synchronizes a i a A aa changing of the unicast a e sun as mm pe pete i qunmroneeery e mae encryption key for each frame and then determines a unique starting unicast encryption key for each pre shared key authentication AES Advanced Encryption Standard AES supports a private key algorithm that ranges from 128 to 256 bits Figure 19 Wireless WPA PSK Configuration Type a key in the Shared Key box The shared key is used to generate a dynamic encryption key for gateway security Type a numeric value in seconds of the time lapse in changing the key in the Group Key Renewal box Note The minimum time value is 30 Click Next Please proceed to the section in this document titled Wireless Filter and Options Configuration Advanced Features so Wireless Filter and Options Configuration The Wireless Filter Configuration screen Figure 20 allows you to either permit or deny access to the Business Internet Gateway of wireless devices based on the Is tee tee ue co wy nos nv vcr mts MAC address of the dev
5. your Network Settings on page 5 for information required to reconfigure a connection oa Se PS F Se H eee Oe ee Oa ee ees eee pmi e i i epa ee jae iea y elege B IE Ci hs muam E aa ire ai 4 Click Advanced Settings to configure additional access options from the Business Figure 2 Business Internet Connection Information Screen Internet help desk The Advanced Internet Options screen Figure 3 appears o Advanced Features Advanced Internet Options All of the options in this section should only be configured with the help and guidance of a network technician ATM Virtual Circuits The ATM virtual circuit option provides access to settings that the Business Internet help desk may advise you to modify depending upon your service needs This option allows the creation and configuration of a PVC Permanent Virtual Circuit across a network A PVC is used to maintain a permanent connection between two points on a network Important ATM Setting changes should not be made unless you are advised to do so by the Business Internet help desk To access the ATM virtual circuit option 1 Click Advanced in the toolbar 2 Click Business Internet High Speed Connection in the left navigation pane H i 3 Click Advanced Settings The Advanced Internet Options screen appears Figure 3 4 Click the Configure the ATM Virtual Circuit link Ww fae The ATM Vir
6. Deere ee ee ee ee r 5 Type the IP address of the destination amp Sse device in the Destination box 0 Optionally click the View the current routing table link to view the current routing table Please see the section in this document titled Routing Table for more information Figure 5 Static Routes Screen 7 Type the net mask of the destination device in the Net Mask box 8 Optionally type the IP address of a destination gateway in the Next Hop box 9 Select a connection type from the Interface drop down menu 10 Click Apply Your new route is added to the routing table a Advanced Features Routing Table This screen shows a listing of all currently mapped routes in the Business Internet Gateway It shows both static and dynamically learned routes The information provided in the routing table includes e Destination the IP address of the destination e Net mask the network mask of the destination e Business Internet Gateway the next machine which knows how to reach the ultimate destination machine e Flags indicates the route is static or has been defined by the Routing Information Protocol RIP e Metric A number that is used to specify the cost of the route so that the best route potentially among multiple routes to the same destination can be selected Interface the network interface that is used to forward the data To access the routing table 1 Click Advanced in the toolba
7. Figure 3 Figure 3 Business Internet User ID screen Note If you receive an error after typing your User ID and Password first ensure that you have typed the information correctly case sensitive If you still receive an error ensure that you have connected one end of the grey telephone line to the DSL port on the back of the modem and the other end to your telephone jack For additional assistance refer to the Troubleshooting section on page 23 If you want to use your Business Internet service for wireless networking select this option by choosing Yes Enable wireless now and then click the Next button You will need one wireless adapter for each computer you wish to use wirelessly If you do not wish to enable a wireless network click No I will do this later and then click the Next button Figure 4 Proceed to step 6 in this section Figure 4 Wireless Setup Configuration screen Note Regardless of whether you choose to enable wireless support at this time you can access and change your wireless settings at a later time If you enable wireless networking now you are presented with additional setup screens to configure the wireless settings for your network a Configuring your Network Settings You are presented with a screen requiring you to enter an SSID or Service Set Identifier to uniquely identify the name of your wireless network Figure 5 Type an SSID to identi
8. Host Name 2 box 10 Click Apply Please note that for technical assistance with your Dynamic DNS service please contact your Dynamic DNS service provider The Business Internet help desk does not offer support on Dynamic DNS services The system responds by registering your domain or host name to www dyndns org a Advanced Features RIP Routing Information Protocol RIP Routing Information Protocol is based on distance algorithms that calculate the shortest distance between two points on the network based on the addresses of the originating devices The shortest path is determined by the number of hops between these two points RIP also allows for the receiving of routing updates from the devices connected to the gateway Click Advanced in the toolbar Click Business Internet High Speed Connection in the left navigation pane Click Advanced Settings The Advanced Internet Options screen appears Figure 3 4 Click the Configure the RIP protocol for advanced routing link The RIP Configuration screen appears Figure 8 5 Select one of the following options from under the RIP Version heading and next to the connection of your choice ee oat mn eros ha Pliers Here ote der oo LIS arg oe mrena ie Fate maa Py AP w E G Eia a al ba el F aia mecha 1 Provides essential RIP packet formatting for routing information packets iw gi 2 Provides enhanced packet formatting for routing information packets by providin
9. Temporal Key Integrity Protocol TKIP supports Verification of the security configuration after the encryption keys are determined synchronizes changing of the unicast encryption key for each frame and then determines a unique starting unicast encryption key for each pre shared key authentication e AES Advanced Encryption Standard AES supports a private key algorithm that ranges from 128 to 256 bits After You Finish ma Figure 7 Wireless WPA PSK Configuration 2 Type a key in the Shared Key box The shared key is used to generate a dynamic encryption key for gateway security 3 Type a numeric value in seconds of the time lapse in changing the key in the Group Key Renewal box Note The minimum time value is 30 Click Next 5 Click Finish to return to the main Wireless Setup Configuration page then click BASIC SETUP to return to the Main Menu How do check if my Business Internet Gateway is working properly This option presents a status display of all the current connections associated with your Business Internet Gateway Figure 8 Each connection s status is indicated by color text and a graphical indicator as shown in the example below Network Connection Indicates the status of the physical connection to your telephone jack e Business Internet High Speed Connection Indicates the status of your connection to the Business Internet service Figure 8 Connection Status screen Wireless N
10. Time Shows the number of hours minutes and seconds the link Figure 39 Wireless Information Screen has been active e Speed Mbits sec Shows the current data rate of the wireless connection Statistics Legend Tx Octets Number of octets transmitted on this interface Rx Octets Number of octets received on this interface Tx Unicast Number of PDUs transmitted that were not addressed to a multicast or broadcast address Rx Unicast Number of PDUs received that were not addressed to a multicast or broadcast address Tx Non Unicast Number of PDUs transmitted that were addressed to a broadcast or multicast address Rx Non Unicast Number of PDUs received that were addressed to a broadcast or multicast address e Tx Dropped Number of transmitted PDUs without errors that were dropped e Rx Dropped Number of received PDUs without errors that were dropped e Tx Errors Number of outgoing packets with errors on this interface or the number of PDUs that could not be transmitted on this interface because of errors e Rx Errors Number of incoming errors received on this interface e Tx Total Total number of outgoing PDUs transmitted on this interface e RX Total Total number of incoming PDUs received on this interface e SNR The noise margin as seen by the Business Internet Gateway with respect to its received signal e Atten Indicates the loss of intensity of the signal across the upstream and downstream
11. about the special needs of certain applications as well as provide information about other devices on the network where applicable This communication between the operating system and Business Internet Gateway greatly reduces the amount of manual configuration required to use new applications and devices Click Advanced in the toolbar 2 Click Network Information in the left navigation pane then click Advanced Settings aa Liai ap aia Phin at niby and ig f prnh Da ee i bi a A i a 3 Click Configure the Universal tia lt S E Plug n Play Settings link to seals A display the following window y O EE Figure 23 Three options are provided for UPnP i Disable UPnP Prevents Figure 23 UPnP Configuration Screen the Business Internet Gateway networking modem from using the UPnP feature to communicate with other devices or your operating system Also may be disabled if your operating system does not support UPnP Enable Discovery and Advertisement only SSDP Only allows the Business Internet Gateway to send information about new devices hardware detected No information concerning software applications or services is transmitted Note that UPnP must be enabled in your supported operating system to use this feature See About UPnP below for more information on supported operating systems and enabling UPnP functionality Enable full Internet Gateway Device IGD support Allows the Business Intern
12. access to email Wireless access to email lets you configure your business email account so you will be able to access your messages on your Bell Mobility PCS phone via the mobile browser service You can view your email messages by scrolling down on the display screen Wireless access to email is free Wireless access to VoiceNet services Wireless access to VoiceNet services allows you to keep up to date and stay connected to the world through your cellular phone You can listen to helpful audio information such as stock quotes sports updates and weather forecasts or even hear your email messages Voice activated navigation provides safe convenient and hands free access VoiceNet services are subscription based Text messaging SMS The text messaging SMS lets you send messages to Bell Mobility subscribers from anywhere in the world There is no charge for the person sending the message but there is a charge for the person receiving it EPage messaging EPage messaging allows you to easily connect your Bell Mobility pager to the Internet You can forward office and Internet email directly to your pager and receive messages from any Internet site in the world via webDirect Bell Mobility s World Wide Web paging interface the first 100 characters are sent to alphanumeric pagers only Note To access this service you must use Internet Explorer Support For the support of specific services within Unified Web Messaging pl
13. ee ee err Det ma pp oy aR aR TR i era ec 2 The application is moved to the 3 a ai a aet Enabled Applications list mn coe ae m oS a a a igara arii m fa bi ja pa rih i TELES E PH mi 3 Repeat step 1 until all preferred applications have been enabled 4 Optionally if the preferred application is not in the Available Applications list click the Configure a specific Figure 25 Quick Setup Screen application link Advanced Features The Port Mapping Setup screen appears Figure 26 The Port Mapping Setup table is displayed that shows currently enabled services in the form of protocols and port numbers and the device to which the service will be redirected For information on editing these entries please refer to Port Mapping Setup in the 5 Click the Edit button of the Soe jan SS ee Se Se ARLA ee oe ee a ee De E HETIG Beene oT kpaa of a 8 po a eee Ra STM Pot ee Fe bat met Pes a pd mon e a ge y akg T o DE bahi r S i i ae ss ad a Be Mi ss i TE E a Advanced Section ST appropriate service you wish to configure as shown in Figure 26 or Figure 26 Port Mapping Setup Screen under the Add Edit Entry heading select one of the following options from the Select application by name drop down menu FTP File Transfer Protocol FTP is used to transfer files in both ASCI and Binary format between local and remote devices This option uses port 21 HTTP Hyper Text Transfer Protocol HTTP
14. happening in the future click Close from the browser File menu when you re finished rather than simply minimizing the browser window Other troubleshooting resources As part of your Business Internet High Speed membership the Business Internet Support Web site www bell ca businessaccounts is a great resource for up to date information about your account and how to use the Business Internet High Speed software At any time you are connected to the Internet click the Help link Download link or eCare link and you will have access to the latest news and tips about your Business Internet High Speed software including information about available upgrades and billing information If you need help using the Internet Explorer software you can consult its built in help by clicking the Help menu then by clicking Contents and Index If you receive an error message on your screen please write it down before contacting our support services Also if the error occurred while following the instructions in this guide note the page and step you were at This information will help the technical support agent s give you the assistance you need as quickly as possible If you cannot send email to our support services please have your personal Business Internet account information in front of you specifically your User ID then call the Business Internet Help Desk at 1 877 877 2426 a Troubleshooting setting up your Optional Business Internet D
15. in two tables Ethernet Status and Ethernet Statistics The Ethernet Status table displays Ethernet port information This information provided includes Port the Ethernet port number e Status the status of the Ethernet link for the designated port The Status may be e Down The link is down e Up The link is enabled and ready to send packets Figure 38 Ethernet Information Screen e Up Time Shows the number of hours minutes and seconds the link has been active e Speed Mbits sec Shows the data rate of the link in Mbps e Duplex Shows the duplex mode The Duplex may be e Full The link is full duplex e Half The link is half duplex MTU Maximum Transmission Unit maximum allowable size of a PDU on this interface The Ethernet Statistics table displays statistics for each Ethernet port For more information on the statistics displayed please see the Statistics Legend Advanced Features Wireless Information The Wireless Information screen Figure 39 provides summary information about your Wireless interface The information is provided in two tables a Wireless Status table and a Wireless Statistics table The Wireless Status table displays a status of your wireless connection This information provided includes e Status the status of the wireless connection The Status may be e Down The connection is down e Up The link is enabled and ready to send packets e Up
16. is the standard method of transferring all types of information over the Internet This option uses port 80 SNMP Signaling Network Management Protocol SNMP is a protocol used by network management applications to help manage a network This option uses port 161 SMTP Simple Mail Transfer Protocol SMTP is used for sending email between servers This port uses port 25 PPTP Point to Point Tunneling Protocol PPTP is a protocol that allows VPN Virtual Private Network applications This option uses port 1723 Domain Dynamic Naming Service DNS is used to rename IP addresses to host names in the network This option uses port 53 6 Optionally instead of selecting a service in step 5 you can select a protocol and specify port numbers 7 Select one of the following options from the Select protocol drop down menu TCP Transmission Control Protocol Provides reliable sequenced and unduplicated delivery of bytes to a remote or local user UDP User Datagram Protocol A connectionless mode protocol that provides the delivery of packets to a remote or local user ICMP Internet Control Message Protocol A method by which IP software on a host or gateway can communicate to pass information to other machines GRE Generic Routing Encapsulation This protocol is used to provide tunneling for a VPN connection 8 Ifyou are using the protocol option in step 7 type the range of UDP or TCP ports in the boxes next to the TCP
17. local user e ICMP Internet Control Message Protocol A method by which IP software on a host or gateway can communicate to pass information to other machines e GRE Generic Routing Encapsulation This protocol is used to provide tunneling for a VPN connection 4 If you are using the protocol option in step 2 type the range of UDP or TCP ports in the boxes next to the TCP UDP port s heading 5 Select one of the following options e Redirect selected protocol application to this Business Internet Gateway The protocol or service that you select is directed to your Business Internet Gateway e Redirect selected protocol application to IP Address The protocol or service that you select is directed to an IP address on your LAN that you type in the box next to this field The IP address of the computer currently logged into the Business Internet Gateway is entered in this field by default e Optionally type the IP address of the device using the service in the IP Address box 6 Click Apply to save the settings The table is updated Advanced Features DMZ If you have installed a firewall for added security of your Business Internet Gateway network the Business Internet Gateway allows you to configure a DMZ Demilitarized Zone to allow for either a temporary or permanent bypassing of the firewall Note If the DMZ feature is enabled you must select the computer to be used as the DMZ computer or host To configure
18. qrr ie fo pay rpi pple z ee pe me ee ae a ee ee ee nln ap ne me Ss Sh Se a a oa es Figure 27 Port Mapping Setup Screen Edit Existing Services Advanced Features Edit Existing Application Entry To edit an existing application entry you may 1 Optionally click Delete on the row of the application entry to remove it This will remove the application entry from the table The screen is refreshed and the table is updated Optionally click Enable or Disable on the row of the application entry Optionally click Edit on the row of the application entry The Add Edit boxes are populated with the application entry to be edited e If the application selected was defined by a service name the Select service by name box are populated e If the service selected was a custom configuration the Select protocol and TCP UDP port s boxes are populated Edit the Service settings as required e Optionally under the Add Edit Entry heading select a different application from the Select application by name drop down menu e Optionally select a different protocol from the Select protocol drop down menu e Optionally edit the range of UDP or TCP ports e Optionally select the application redirect option and IP address as required Click Apply to save the changes The table is updated Add an Application Entry To add a new application entry 1 Under the Add Edit Entry heading Figure 28 select one o
19. the Miere reo ber connate eal oe render Ea steven Corrente Fake lo cents Ghee rome al cles fee screed clot Free em ream cance Setting up your Optional Business Internet Dial To connect to the Bell Business Internet service 1 Double click the Bell Business connection icon on your desktop and then click the Dial button Setting up your Optional Business Internet Dial Global Roaming 2 NS Se SS 10 11 12 13 14 Go to www bell ca businessaccounts and access the Downloads page Download the Global Roaming Dialer Double click the Global Roaming Dialer exe file that you downloaded Double click the iPass folder then double click the iPassConnect icon The installation of the Global Roaming software starts Click Next on the first screen On the next screen click Next to install the Global Roaming software in the recommended location A progress bar shows the progress of the installation On the last screen Figure 1 uncheck hal Raning Hakimin sent bones the Launch Global Roaming box then ay ee click Finish EA Taaha endag ang Dl Rasan Ba wat Click Exit in the Business Internet installation program P anek ba Feng ranea mondak Double click the Global Roaming icon on the desktop If this is the first time you have used Global Roaming you will see a license agreement Read the agreement then e oe click Accept if you agree A Figure 1 Global Roaming In the Global
20. this does not work after a couple of tries quit the browser disconnect from the Business Internet Dial service and check that your name server addresses in the TCP IP settings in the Control Panel are correct Note These are generic errors Do not assume that the Business Internet Dial service is unavailable Your browser does not start when double clicked This might mean that your browser has already been started 1 Give your computer some time about 20 seconds before clicking the browser icon again 2 Look for your browser icon on the taskbar at the bottom of the screen If you see it click it once 3 To prevent this from happening in the future click Close in your browser s File menu when you re finished rather than simply minimizing the window It may also be that your browser shortcut has been configured to start minimized To correct this problem 1 Right click the browser shortcut on your desktop then click Properties 2 Inthe Properties window click the Shortcut tab and ensure that Normal window is selected in the Run pop up menu You see a message saying that a duplicate instance cannot be started Restart your computer then reinstall the software by following the instructions in Setting up your optional Business Internet Dial Hours on page 25 Removing the Global Roaming software 1 Click Start click Settings then click Control Panel In Windows XP click Start then click Control Panel Double click
21. you were completing the steps in the Configuring Your Network Settings section of this guide you can configure any of the computers on your network including your primary computer you just finished connecting to the Business Internet Gateway to access the Business Internet Gateway wirelessly To set up a computer for wireless access complete the following steps 1 Ensure that the wireless adapter and the drivers have been correctly installed in the computer Refer to the documentation that came with your wireless adapter for details 2 Access your Business Internet Gateway settings by opening your web browser and typing http mynetwork into the address bar After entering your administrator User Name and Password click the Basic Setup tab and refer to the wireless configuration information in the What Can I do Here list of frequently asked questions for instructions on configuring a computer for wireless access Your computer is now set up with a wireless network connection Configuring additional computers for wired access To set up another computer on your network to access the Business Internet Gateway complete the following steps Verify that the computer meets the minimum system requirements 2 Connect one end of the Ethernet cable to one of the four ports marked Ethernet on the back of the Business Internet Gateway and the other end to the Ethernet port on your computer 3 Check the network configuration to ensure that the
22. 1 The Wireless 64 bit WEP Configuration screen Figure 17 allows you to configure the security for the 64 bit WEP option Select one of the following options Figure 17 Wireless 64 Bit WEP Configuration e Open System Open system keys are always authenticated at the device level After authentication data is then encrypted between the gateway and the connected device This is the default setting for most wireless adapters e Shared Key Shared keys accept a string of unencrypted data from a device The Business Internet Gateway encrypts with a WEP key and sends back the encrypted data to the attached device Advanced Features oa 2 Type a phrase in the Passphrase box The passphrase is used to generate the 64 bit key The passphrase must at least be one character with a maximum of 32 characters Please choose something that is unique to you 3 Click Generate Keys The system responds by generating keys that display in the boxes under the Passphrase box Please write down your encryption keys Note the encryption keys are case sensitive 4 Click Next Please proceed to the section in this document titled Wireless Filter and Options Configuration Wireless Setup WEP 128 Bit Option WEP security offers the same security offered by a wired LAN with encrypted packets This option offers 128 bit encryption which is the most secure WEP option This section assumes you cae men tase pees wearin currently have the Wi
23. 1 Mbps for 802 11b wireless clients Figure 21 Wireless Options Configuration Screen Advanced Features e RTS CTS Threshold A combination of wireless clients may experience difficulty allowing each other to communicate with the Business Internet Gateway without interrupting each other s communications If this occurs the RTS CTS threshold may be set to a higher number to allow each of them a longer period in which to communicate with the Gateway before the priority is switched to another wireless client wishing to transmit data e Fragmentation Threshold The fragmentation threshold may be lowered to improve reliability in an excessively noisy wireless environment where changing channels does not provide significant enough improvement Note if you wish to reset the options in the Wireless Options Configuration window click Restore Default Values All of the advanced features on this page will be restored Click Next The Wireless Wizard screen appears Figure 22 Click Finish ee ee Once your Business Internet ar Finis ioien ta nava Fmia iina ra nie enaa raas Gateway has saved your new gam settings it will automatically take you to your Internet browser s default home page Figure 22 Wireless Wizard Screen Advanced Features UPnP Universal Plug N Play Microsoft UPnP allows the Business Internet Gateway to communicate directly with certain Windows operating systems to trade information
24. 7 provides summary information about your DSL interface The information is provided in two tables a DSL Status table and a DSL Statistics table The DSL Status table provides a status of your DSL connection This information provided includes e Status the status of the DSL connection The Status may be Figure 37 DSL Information Screen e Down The link is down e Up The link is enabled and ready to send packets e Current Transmit Rate The current transmit rates for the Near End ATU R and Far End ATU C The DSL Statistics table displays data traffic information and statistics for the DSL connection For more information on the statistics displayed please see the Statistics Legend ow Advanced Features Business Internet Gateway Networking Stats These statistics are helpful when used to troubleshoot issues on your network These statistics are displayed for each physical interface connected to the Business Internet Gateway They are separated into Ethernet USB and Wireless statistics Click the link for the interface you are interested in viewing Pay special attention to the status up or down reported for each Ethernet port to verify that each cable is connected properly and detected by the Business Internet Gateway Ethernet Information The Ethernet screen Figure 38 provides summary information about the Ethernet ports and interface of your Business Internet Gateway The Ethernet information is displayed
25. Add Remove Programs then click Global Roaming 3 Click the Add Remove button in Windows XP click Change Remove and follow the instructions to remove the Global Roaming software Troubleshooting you Optional Business Internet Dial Hours so If none of the above resources have answered your question or problem Don t worry we re here to help you Our support services are staffed by friendly experts who will be happy to answer your questions If you receive an error message on your screen please write it down before contacting our support services Also if the error occurred while following the instructions in this guide note the page and step you were at This information will help our support services give you the assistance you need as quickly as possible If you cannot send e mail to the Business Internet Help Desk please have your personal Business Internet Dial account information in front of you then call the Business Internet Technical Support Line The number is on the Welcome Letter Please remember that our support services are only equipped to answer questions related to the Business Internet Dial software described in this guide a Troubleshooting you Optional Business Internet Dial Hours Email There are two methods by which you can access your email accounts The first method is by setting up an email account in Outlook Express This is set up for you once you complete Configuring Microsoft Outlook Express e
26. CEL ae Oe ae ey Figure 10 Advanced Networking features Screen a Advanced Features IP Network The Business Internet Gateway provides the flexibility to use different ranges of IP addresses to be assigned by the DHCP Server housed in the Business Internet Gateway DHCP Dynamic Host Configuration Protocol allows computers to obtain either permanently or temporarily IP addresses from a central server Ensure that you select an IP address range that is not in conflict with any existing devices A custom configuration option is provided for advanced users To use the IP network option Click Advanced in the toolbar 2 Click Network Information in the left navigation pane then click Advanced Settings The Business Internet Gateway Network screen appears Figure 9 3 Click the Configure the local Business Internet Gateway IP Network link The Business Internet Gateway IP r raat ya Pe Fe e Network screen appears Figure i a m Lettes bana 11 i Formed Tiar en mui hare rm oh m ee TE a E 4 Select from the following options e Select Default Business Internet High Speed Settings these settings cannot be changed Select from one of the three specified ranges e Select Custom Settings Click Save Settings Optionally click the Custom Settings link for advanced configuration The Business Internet Gateway IP Network screen appears Figure 12 Figure 12 IP Network Custom Settings Screen A
27. Click E mail Account Click Next Type your name in the box After You Finish 8 9 10 11 12 13 Click Next Type your email address in the box Click Next Click POP3 in the drop down menu under Incoming email server type Type the following information e Incoming mail server pop51 bellnet ca e Outgoing e mail name server smtp10 bellnet ca Do NOT put a check mark next to Outgoing server requires authentication Ea After You Finish 14 15 16 17 18 19 20 21 Click Next Type your Business Internet UserID xxxxx bellnet ca in the E mail username box Type your password in the Password box Leave the Remember password option checked It will allow you to send and receive email without repeatedly entering your password However to prevent others from checking your email you could uncheck this option and log in every time you retrieve your messages Click Next Click Do not download my e mail at this time Lee i ae ey Se ee ee de ae AnA Click Finish In the Internet Accounts window click your mail account then click Properties thet OR sa eG ONT i e jak TT aT TARP opm omens ere ere After You Finish a 22 Proceed to Configuring additional settings below Configuring additional settings Click the Connection tab Click Always connect to this account using Make sure that Local Area Network i
28. Internet email address Account Type POP3 Incoming mail server POP3 pop51 bellnet ca Outgoing mail server SMTP smtp10 bellnet ca User Name Your user ID xxxxx bellnet ca Password Your access password Bar eS oS Se a eg T 10 Click the More Settings button Ea After You Finish 11 Click the Advanced tab 12 Ensure Incoming server POP3 is set to 110 13 Ensure Outgoing server SMTP is set to 25 14 Increase the Server Timeouts to Long 10 minutes CU ps arin fet aegis fat ieee ee a i ipp ee ee ee ae eee Se lee 15 Click OK 16 Click Next 17 Click Finish After You Finish aa ow After You Finish Troubleshooting As a subscriber of the Business Internet High Speed service support for the Business Internet High Speed software is always available Business Internet High Speed Services do not provide support for software other than the Internet Explorer software that is included with the Business Internet High Speed service Most problems are easy to solve Here are the solutions to some of the most common problems you might encounter want to set up another Outlook Express Identity with my Business Internet High Speed settings Follow the instructions under Setting up a second Outlook Express Identity on page 21 You don t have enough free hard drive space to install the Business Internet High Speed software Delete any files you don t need but do not delete files if you d
29. Roaming window Figure 2 click your country in the Country pull down menu als Click your city in the City pull down menu 3 P a Click the number you want to dial from the list that appears in the Phone Book section of the window If you need to use dialing prefixes or codes to turn off Call Waiting or to access an outside line before dialing click Dial Properties and type them in the Dial pares fT ak Properties window eee Figure 2 Global Roaming Setting up your Optional Business Internet Dial so 15 Click Connect to connect to the Business Internet Eam xj Dial service A User Info window appears Figure Uma int 3 Type your Business Internet Dial Username ienr Log and Password in the boxes provided If your domain is not bellnet ca ask your account administrator for your domain and type it in the Domain box Click OK 16 If you need more help using the Global Roaming software click the Help button in the main window 17 Double click the Internet Explorer icon on your desktop Internet Explorer will start and display EE a ee your Business Internet Dial home page Figure 3 Global Roaming Disconnecting from the Internet When you are finished exploring the Internet follow these steps to disconnect from the Business Internet Dial service and exit your software 1 Quit the Internet applications you are using 2 Right click the small Global Roaming or Dial Up Networki
30. Table of Contents This guide contains the following sections describing how to install and configure your Business Internet Gateway The sections are colour coded to help you locate your place within the guide Before You Begin Configuring your Network Settings After You Finish Troubleshooting Setting up your Optional Business Internet Dial Troubleshooting your Optional Business Internet Dial Hours Email Devices Advanced Features Appendix reads 25 Before proceeding with your installation please review the following information Bell Business Internet Service Agreement Use of the Business Internet service is subject to terms and conditions of the applicable Bell Business Internet Service Agreement By installing the service you are accepting these terms and conditions The Bell Business Internet Service Agreement is located in your installation kit If you do not agree with these terms and conditions refer to the Refund Cancellations Policies section of the Bell Business Internet Service Agreement for information on canceling the service As a Bell Internet member you will receive up to five email accounts During the installation process you will be provided with instructions for configuring one main email account For instructions on configuring additional email accounts or information on other member features and benefits visit www interaction bell ca and use your User ID and Password to log in and
31. UDP port s heading Advanced Features 9 Select one of the following options e Redirect selected protocol application to this Business Internet Gateway The protocol or service that you select is directed to your Business Internet Gateway e Redirect selected protocol application to IP Address The protocol or service that you select is directed to an IP address on your LAN that you type in the box next to this field The IP address of the computer currently logged into the Business Internet Gateway is entered in this field by default e Optionally type the IP address of the device using the service in the IP Address box 10 Click Apply to save the settings Port Mapping The port mapping setup feature uses a port by pass feature which provides basically the same feature as the Quick Setup on Current Computer except you must define custom settings for all selected servers To use the Port Mapping feature 1 Click Advanced in the toolbar 2 Click Applications in the left navigation pane 3 Click the Port Mapping Setup icon The Port Mapping Setup screen appears Figure 27 On the Port Mapping Setup screen a table shows currently enabled applications in the form of protocols and port numbers It also shows the device the application is redirected to From this screen you may edit existing application entries or add new services Eee arie rire gaia reah ara ime a OP ge apri spie r a eel Sep bs riar ae Grape
32. accepted Figure 2 Input Business Internet User ID screen a After You Finish How do configure the wireless features of my Business Internet Gateway or change existing wireless settings This option allows you to either perform a new setup or re configure an existing setup of the wireless equipment in your Business Internet Gateway To configure the wireless network option 1 Note The wireless settings on the Business Internet Gateway must match the settings of all wireless adapters on the computers you wish to use wirelessly On the Wireless Setup Configuration screen Figure 3 select Yes Enable Wireless Now Click Next The system responds with the Wireless Security Configuration Figure 4 Figure 3 Wireless Setup Configuration screen Important Prior to making any changes read the information provided within this screen Type your wireless network ID in the SSID box Figure 4 The SSID is the name of your wireless s network Choose something that is unique to you as you will need to remember this name when setting up wireless adapters on your computers Optionally change the Channel ID drop down from 11 if you experience any interference with your wireless Business Internet Gateway If you are setting up wireless for the first time leave your channel at the default value of 11 Figure 4 Wireless Security Configuration window After You Finish so 5 The Wireless Securi
33. ateway Health in the left navigation pane 3 Click the Diagnostics icon The Diagnostics screen appears Figure 33 4 Scroll down to the bottom of the screen and select a connection to test from the Connection to Test drop down menu 5 Click Run Diagnostics The results are displayed Figure 34 Figure 34 Diagnostics Results Screen Note Pay special attention to any tests that report a failing condition and check the connections for these interfaces before running the diagnostics again Advanced Features Statistics A variety of statistics are available for monitoring your Internet connection and network status A logging feature is also available that provide help in monitoring and diagnosing system health To view the statistics and logging information Click Advanced in the toolbar Click Business Internet Gateway Health in the left navigation pane 3 Click the Statistics and Logging icon The Business Internet Gateway Statistics screen is displayed Figure 35 4 Click the link of your choice for the type of statistics you wish to view Hy ee a aH ey eo E E ez m i mmr i apiy ra Reie Figure 35 Business Internet Gateway Statistics Screen Internet Stats These statistics are commonly used by the Business Internet help desk to diagnose service related issues e Click the ATM hyperlink under the Internet Stats heading to display the ATM connection status uptime and transmit receiv
34. ay e DSL Connection Information Indicates the status of your connection to Bell Business Internet s network Router IP Address The IP address of the Business Internet Gateway e WAN IP Address IP address provided by Bell Business Internet e MAC Address The MAC Address of the Figure 1 Advanced Options window Business Internet Gateway s Ethernet Interface LTH mi LP Pe L L ee F Fi r o can tees mhp Be r ira i Reie j ue a i The Advanced option also provides access to advanced features of your Business Internet Gateway The configuration options and procedures are explained in the following Sections Please note that the options in this section could result in the failure of your Internet connection Advanced Features EJ Business Internet Connection All active and available Internet connections are shown in this window Figure 2 Many of the settings for this option are intended for use by advanced users WARNING You may terminate your Internet connection if this feature is not properly configured To use the Business Internet Connection function 1 Click Advanced in the toolbar 2 Click Business Internet High Speed Connection in the left navigation pane The Business Internet Connection Information screen Figure 2 appears if Sep Peres See ee Pe ee oe fan ae ee ie eo 3 Click one of the Business Internet connections in red to reconfigure that connection Please consult Configuring
35. be used when the Business Internet Gateway networking modem needs to be restarted The Business Internet Gateway can also be rebooted using the power switch on the rear panel Rebooting your Business Internet Gateway will not erase your currently saved settings Figure 10 System Reboot screen Note By clicking the Reboot button you will not reboot your computer you are only rebooting your Business Internet Gateway The Reset option should be used when you find it necessary to recover the factory default settings This may be necessary when a custom configuration did not go as planned when a new configuration is desired or when the Business Internet Gateway does not appear to be working properly After You Finish Important This option resets all personalized settings on your Business Internet Gateway To use the reboot option If required select Reset to Factory Defaults 2 Click Reboot a Ifthe Reset to Factory Defaults option was selected the system responds with a warning screen that prompts you to confirm the Reset to Factory Defaults selection b Click the Reset to Factory Defaults button to confirm or click Cancel to return to the System Reboot screen 3 Astatus screen begins a 45 second countdown to reset the Business Internet Gateway Configuring Microsoft Outlook Express email access Complete the following steps to configure email access using Microsoft Outlook Express Note You must have the Outl
36. computer has the correct settings Refer to the Configuring your Network Settings section of this guide for details Configuring additional settings on your Business Internet Gateway Access your Business Internet Gateway settings by opening your Web browser and typing http mynetwork into the address bar After entering your administrator user name and password click the BASIC SETUP tab After You Finish ea Basic Setup In addition to being the Home screen when logging into the Business Internet Gateway the Basic Setup screen Figure 1 provides access to re configure settings established during the Setup Wizard the options available are displayed in the left pane of the Basic Setup screen The Basic Setup configuration options and their associated configuration procedures are explained in the following paragraphs Figure 1 Basic Setup screen How do change the Business Internet User ID and Access Password that previously entered into the Business Internet Gateway Selecting this option allows you to change the Business Internet User ID input in the Setup Wizard Important This should only be changed when directed by Bell Canada To change the Business Internet User ID and Access Password 1 Type your new User ID in the box provided Figure 2 2 Type your new Access Password in the Password box 3 Click Save Settings The system responds with a confirmation screen indicating the change has been
37. dvanced Features a Note If you are unsure of values required for the custom setting option consult a network technician before selecting this option and making any changes to the existing configuration Server Ports Common applications such as HTTP Web site traffic FTP and Telnet use pre defined incoming port numbers for compatibility with other services If you wish to change the ports used by these applications you may do so from this screen This feature is recommended for use by advanced users only To use the server port option 1 Click Advanced in the toolbar 2 Click Network Information in the left navigation pane then click Advanced Settings The Business Internet Gateway Network screen appears Figure 9 3 Click the Configure the Local Business Internet Gateway Server Ports link The Business Internet Gateway Server s Brahman ten ae a he A r PE pe eS ee Ports screen appears Figure 13 Fia mpu Higin bs P i ee Bp i ee he 4 Type a port number in the HTTP box The default port for this field is 80 5 Or type a port number in the FTP box The default port for this field is 21 Figure 13 Server Ports Screen 6 Click Apply The Your settings have been saved screen appears 7 Click Reboot if you wish for the settings to immediately be implemented Your Business Internet Gateway is restarted LAN WAN Port Ethernet port 5 can be used as either a LAN network port or as a WAN Internet c
38. e e Check for a dial tone on your phone line For more information please consult There is no dial tone present on your phone line on the previous page e Your modem may need to be reset for it to initialize properly If you have an external modem you can reset it simply by turning it off and then on again If you have an internal modem you will need to shut down your computer and restart it again Once your modem has been reset try connecting again e Verify that any required software for your modem has been installed properly If you are not sure about whether your modem includes special software look in the user guide that came with your modem If you are not sure whether the software is present on your computer reinstall the software according to the manufacturer s instructions e Make sure that no other programs are currently using your modem such as fax software waiting for an incoming fax e Check to see that your modem is configured correctly See There is no dial tone present on your phone line on the previous page a Troubleshooting you Optional Business Internet Dial Hours The browser is unable to connect to the network Clear the browser s cache e To clear the cache with Internet Explorer select Internet Options in the Tools menu Click the General tab then click the Delete Files button Click OK then click OK again e Try reloading the page using the Reload or Refresh button on the browser toolbar e If
39. e data VPI VCls and related data for each circuit e Click the DSL hyperlink under the Internet Stats heading to display information about your Business Internet connection ATM Information The Information screen provides summary information about the ATM interface of your Business Internet Gateway Asynchronous Transfer Mode ATM is a networking technology that provides support for a wide variety of services and applications The ATM information is provided in three tables an ATM Status table an ATM Statistics table and an ATM AAL Status Statistics table Advanced Features The ATM Status table Figure 36 indicates the status of your ATM connection This information provided includes Status the status of the ATM connection The Status may be e Down The link is down e Up The link is enabled and ready to send packets e Up Time Shows the number of hours minutes and seconds the link has been active Figure 36 ATM Information Screen e Max Theoretical Speed bits sec Shows the maximum data rate the connection may attain This rate is negotiated with the endpoint of the connection The ATM Statistics table displays data traffic statistics for the ATM connection The ATM AAL Status Statistics table provides information about ATM Virtual Circuits For more information on the status and statistics displayed in these tables please see the Statistics Legend DSL Information The DSL screen Figure 3
40. ease click the Help buttons available in each application Security and management email features The following features will provide you with greater security and more flexibility when managing your email accounts Here is an overview of our features for more information you can visit our Website at www bell ca bihs Antivirus Scan and clean all incoming emails for viruses before they reach your computer IMAP4 Store and manage mail on the server as well as create folders to organize messages SSL Encryption Allows you to send and receive email through a Secure Socket Layer SSL This is the industry standard for security Additional storage Allows you to increase your mailbox storage on individual email accounts in increments of 10MB providing more flexibility and helping you manage your emails Email deluxe bundle The bundle includes antivirus IMAP4 SSL Encryption and 10MB of additional storage Secure logon to Webmail This feature will encrypt the logon activities of users when they access the Web interface It ensures that your user ID and Password are protected through encryption when logging on through the Webmail site eCare www bell ca businessaccounts and click on eCare Where to find the eCare tool Go to the Bell website www bell ca businessaccounts Click Downloads Locate the section called Additional Windows Software and Links Click eCare To ensure that only authorized personnel have acc
41. ects the computer running some Internet applications that require this configuration gee tar soph e hee Consult your Windows operating system documentation for more information on UPnP installation and usage Advanced Features ea Applications The Business Internet Gateway option displays all network related information To use the Business Internet Gateway option Click Advanced in the toolbar 2 Click Applications in the left navigation pane Va ee ee ee Poe F 2 Pe Ss ee ey a IE The Applications screen appears Figure 24 bH eee See Fee e ee ee ee atts a a ee ee ee Pe Bem e e ar e a es a ureri ura inse lia i Figure 24 Applications Screen Quick Setup on Current Computer 1 Click Advanced in the toolbar 2 Click Applications in the left navigation pane 3 Click the Quick Setup on Current Computer icon The Quick Setup on Current Computer feature provides different methods of keeping individual users computers hidden behind a single outward facing address but still allowing them to access the Internet and related applications If you have more than one available Internet connection interface they will all be displayed in the drop down box for ease of selection To configure the Quick Setup feature 1 Inthe Available Applications list Figure 25 click on the name of the application you wish to enable on 3 your computer DS gi Men rtetstcnies nmam inicio ee ey meg To Se ae eS
42. eed to supply this information to make any changes to your settings in the future Figure 7 Administration Setup screen User Name Password Once you have recorded your administrator User Name and Password click the Next button The Congratulations screen summarizes your settings Figure 8 If you have not recorded the values displayed on the screen do so now or print this page for future reference a Re a a ee ey ee ee a ae pS pees ee rs heehee Once you have ensured that all values are recorded for future reference click the Next ed button Click the Finish button to save your Business Internet Gateway settings Figure 9 Once you click the Finish button your Business Internet Gateway will save your settings and take i you to your web browser home page so you can nasm begin using the Internet se ee p mmi m Ss ee a ras 8 Po m an Figure 9 Save Settings screen Note It may take up to 45 seconds for your Business Internet Gateway to save your settings During this time please do not click any other links a Configuring your Network Settings Locating your Static IP address Note If you want to use your Business Internet High Speed service for just the Internet access you may skip the three steps given below and simply follow the installation instructions given in the welcome letter However if you want to know your Static IP for any reason here are the steps to find it
43. er ee a m fe ee een a Ea aan Figure 16 Wireless Security Configuration Screen 7 The Wireless Security Configuration window also allows you to set the wireless security level you wish to use All wireless devices attached to the Business Internet Gateway MUST have the same wireless security settings for your network to have proper communications and security From the Encryption Level drop down menu select one of the following options e NONE This option offers no encryption This option is not recommended e 64 bit This option offers 64 bit encryption e 128 bit This option offers 128 bit encryption e WPA PSK Wi Fi Protected Access WPA security changes encryption keys after a specified amount of time 8 Optionally select the Enable SSID Broadcast option Based on the Encryption Level selected in Step 7 proceed to the section in this document titled e None e Wireless Setup WEP 64 Bit Option e Wireless Setup WEP 128 Bit Option e Wireless Setup WPA PSK Option None 1 Click Next 2 Click Finish then click Basic Setup to return to the Main Menu Wireless Setup WEP 64 Bit Option WEP security offers the same security offered by a wired LAN with encrypted packets This option offers 64 bit encryption This section assumes you currently have the Wireless Security 3 Configuration screen Figure 16 l pred meray apana oar eur Stare mer rp displayed Rares To use the WEP 64 bit option
44. ess to eCare it will ask you the following information oS SS e User name Login ID Code d utilisateur The same as your Business Internet Access account login ID For example yourlD bellinet ca if you have a standard domain name or yourlD yourcompany com if you have a custom domain name e Password The same as your Business Internet Access Password If you have any question about eCare please call our Help Desk at 1 877 877 2426 Setting up additional email accounts with eCare eCare is an online account management tool for your Bell Business Internet account Since it is available on World Wide Web it s accessible from anywhere at any time and puts you in direct control of your account It can help you to e Create more Dial up users within minutes e Order additional High Speed service e Create email accounts e Suspend users e Check the usage details View invoices e Change passwords etc e Subscribe to email features NEW Individual users will have access to only their own account information However company designated IT Administrators will have access to all features If during the initial setup you did not register yourself as an IT administrator call our Business Office Devices Open your Internet browser In the address bar type http mynetwork i E s Enter your administrator User ID and password 4 Click the Devices tab The Devices option allows you to view devices connec
45. et Gateway to communicate freely with computers on the network about new devices software applications and services as needed to ensure they are working with minimal manual configuration required Note that UPnP must be enabled in your supported operating system to use this feature See About UPnP below for more information on supported operating systems and enabling UPnP functionality Advanced Features About UPnP Only certain versions of Windows XP and computers support the UPnP Universal Plug and Play function Before configuring this option you must ensure that the UPnP component is installed on your computer and enabled Follow the steps below for installing UPnP components Click the Start menu then click the Control Panel icon 2 Click Add or Remove Programs then click Add Remove Windows Components to open the Windows Components Wizard screen FRc atta meS B i avira repay masia Cia l 3 Click Network Services then click Details Check the Universal Plug and Play check box 4 Click OK The UPnP components are automatically installed 5 After finishing the installation go to My Network Places You will find an icon for example Residential Gateway Device for the UPnP function 6 Double click the icon The Gateway will open another Web page for UPnP functions Now the NAT traversal function of UPnP will be available The Gateway will create virtual servers automatically when it det
46. et Gateway Quick Setup Guide Business Internet Gateway DC Power Supply Ethernet Cable yellow Telephone Line A 2 3 4 5 6 Telephone Line Splitter 7 Business Internet Gateway Optional Installation Files CD If you are a new Business Internet member or if you are currently a Business Internet member using a Nortel modem the installation kit will also include the following items 8 Four Telephone Filters If you require additional telephone filters contact Business Internet Help Desk at 1 877 877 2426 Note Telephone line splitters are not included for Business Internet Optimax If you are currently a Business Internet member the installation kit will also include the following items so that you can return your old modem to Bell Canada at no charge 9 Modem Return Box not shown in photograph 10 Modem Return Instructions not shown in photograph 11 Prepaid Postage Stamp not shown in photograph If any items are missing or damaged contact Business Internet Help Desk at 1 877 877 2426 Otherwise continue with the following instructions within this guide to begin Era Before You Begin Configuring your Network Settings In this section you will use your web browser to access the Business Internet Gateway and configure your network settings Note You must have Internet Explorer installed on your computer to complete this step Complete the following steps to configure your Business Internet Gateway net
47. etwork Connection Indicates if wireless internet access has been enabled on your Business Internet Gateway Ea After You Finish How do configure my Business Internet Gateway to let me use specific applications Selecting this option takes you to the Quick Setup screen Figure 9 The Quick Setup feature provides different methods of keeping individual users or computers hidden behind a single outward facing address but allows users to access the Internet and related applications If you have more than one available Internet connection interface they will all be displayed in the drop down box for ease of selection To configure the Quick Setup feature 1 In the Available Applications list Figure 9 click the name of the application you wish to enable on your computer The application is moved to the Enabled Applications list Repeat step 1 until all preferred applications have been enabled 2 Ifthe preferred application is not in the Available Applications list you can click the Configure a specific service link For more information on editing these entries please Figure 9 Quick Setup screen refer to Advanced Features on page 37 How do restart my Business Internet Gateway or reset it back to the original factory settings Selecting option takes you to the System Reboot screen Figure 10 The Reboot feature offers two options for restarting your Business Internet Gateway Reboot and Reset A Reboot should
48. f the following options from the Select application by name drop down menu e FTP File Transfer Protocol FTP is used to transfer files in both ASCI and Binary format between local and remote devices This option uses port 21 e HTTP Hyper Text Transfer Protocol HTTP is the standard Figure 28 Port Mapping Setup Screen Add New Services method of transferring all types of information over the Internet This option uses port 80 e SNMP Signaling Network Management Protocol SNMP is a protocol used by net work management applications to help manage a network This option uses port 161 Advanced Features e SMTP Simple Mail Transfer Protocol SMTP is used for sending email between servers This port uses port 25 e PPTP Point to Point Tunneling Protocol PPTP is a protocol that allows VPN Virtual Private Network applications This option uses port 1723 e Domain Dynamic Naming Service DNS is used to rename IP address to host names in the network This option uses port 53 2 Optionally instead of selecting an application in step 1 you can select a protocol and specify port numbers 3 Select one of the following options from the Select protocol drop down menu e TCP Transmission Control Protocol Provides reliable sequenced and unduplicated delivery of bytes to a remote or local user e UDP User Datagram Protocol A connectionless mode protocol that provides the delivery of packets to a remote or
49. fy your wireless network Please note that your SSID has not been provided to you You will need to provide an SSID of your own that uniquely identifies the name of your wireless network Figure 5 Service Set Identification Print the SSID you enter in the space below You ll need to provide the SSID later to configure additional computers for wireless network access SSID Once you have recorded your SSID click the Next button to continue You are presented with a screen displaying a unique encryption key that will be used to secure your wireless network Figure 6 Please note that your WEP key contains only alphabetic characters from A to F and numeric characters from 0 to 9 meee owt nen eg er miha eg en ee oe an esd fe eh ee Print the encryption key in the space below Soe see eee Please note this key is case sensitive You ll need Vi scenester 7 to provide the key later to configure additional a a computers for wireless network access ee Figure 6 Wireless Encryption Key screen Encryption key ATAA Once you have recorded your encryption key click the Next button Configuring your Network Settings Type the User Name and Password you want to use to control who can make changes to your network settings in the future Figure 7 Note The User Name and Password requested here are not your Business Internet User ID and Password Print the User Name and Password in the spaces below You ll n
50. g the following e IP Address Specifies an IP address for the routing entry e Subnet Mask Specifies a mask for the routing entry Figure 8 RIP Configuration Screen e 1 amp 2 A combination of both types of RIP packets Select an Active Mode checkbox next to a corresponding connection to enable it Click Apply to save the settings The Your Settings Have Been Saved screen appears Advanced Features Network Information The Network Information option displays all Business Internet Gateway network related information To use the Business Internet Gateway Network option L 2 Click Advanced in the toolbar Click Network Information in the left navigation pane The Business Network screen appears Figure 9 The Business Network screen provides the following information Host Name The name given to ORRETARA the Business Internet Gateway z nmi at Se Ey Er Ti i iy p j a IP Address A numeric location code given to the Business Internet Gateway IP Netmask A range of IP Internet addresses defined so that only Figure 9 Business Network Screen machines within the range have access to the Internet DHCP Range A range of IP addresses The Business Internet Gateway will allocate IP addresses from this pool to other devices connected to your network Optionally click Advanced Settings The Advanced Networking features screen appears Figure Acre teres sm nar carana ead OTE 10 l cae Beith
51. g with your phone line e Make sure that the modem is turned on and that the phone cables are properly connected to the modem and the phone line Most modems have two ports on the back One should be connected to your telephone wall jack and the other may be connected to a standard telephone Dial tone errors may result if the two lines are reversed External modems will also have a cable which connects the modem to the back of your computer and a power cord which reaches from the modem to the electrical wall outlet Make sure all cables and the power cord are firmly plugged in If the modem has external lights at least one of them should be on e If you have Call Answer or Message Manager service on the phone line used by your modem and you have new messages waiting most modems require that you listen to your messages before trying to connect Often these extra phone services provide warnings and notifications to the customer by sending a slightly different dial tone which may not be properly detected by your modem Windows Me 98 Click Start select Settings then click Control Panel 2 Double click the Modem icon then click Dialing Properties If you need to use special dialing prefixes or codes to turn off Call Waiting or to access an outside line before dialing for example be sure that you have entered the information correctly It is likely that you have specified a code e g 70 to disable Call Waiting but that your ph
52. h To configure either the 64 bit or the 128 bit encryption level 1 Select one of the following options e Open System Open system keys are always authenticated at the device level After authentication data is then encrypted between the gateway and the connected device This is the default setting for most wireless adapters e Shared Key Shared keys accept a string of unencrypted data from a device The Business Internet Gateway encrypts with a WEP key and sends back the encrypted data to the attached device 2 Type a phrase in the Passphrase box The passphrase is used to generate the 64 bit or 128 bit key The passphrase must at least be one character with a maximum of 32 characters Please choose something that is unique to you 3 Click Generate Keys The system responds by generating keys that display in the boxes under the Passphrase box Please write your encryption keys down Note the encryption keys are case sensitive Click Next Click Finish to return to the main Wireless Setup Configuration page then click BASIC SETUP to return to the Main Menu If you have selected WPA PSK as your encryption level WPA security changes encryption keys after a specified amount of time To use the WPA option 1 The Wireless WPA Configuration window is used to configure the algorithm shared key and key renewal options Select one of the following options from the Algorithms drop down menu Figure 7 e TKIP
53. ial As part of your Business Internet High Speed service you receive 20 hours of Business Internet Dial service FREE each month When you want to access the Business Internet service while away from the office you can use a dialup connection Follow the directions below to configure a dialup connection You will need the following items e Aregular dial up modem to connect your computer to a telephone line e Your Business Internet User ID and Access Password Ensure that your regular dial up modem is installed If necessary consult the documentation that came with your modem Configuring a dial up connection with Windows Vista 1 Click Start then click Control Panel or click Start Settings and then Control Panel Click Classic View at the top left corner if you re not in Classic View Click Network and Sharing Center Click Set up a connection or network EF a0 ream Se E Setting up your Optional Business Internet Dial 10 11 Click Next Type the appropriate information in the following fields e Dial up phone number Bell Business user ID e Access password Connection name Type tre iemalion tron yoa hiene perele prowides 157 King Pans ao tr Pree ri PF E iiin Wd pat fara Cette bie eres Tes Cees WE L ble PF pikih Bi pid Poj pidih a Tia ppan siysa mra is ee G dbs omin et Be rae Lini bsa r EF Cien ir Note To help you with typing your password you can click Sho
54. ice AMAC B 5 Tikan uP a Rae ahd Pot rote Ae od Peer eee nll Media Access Control address Fe Fat aa fe we e Cag otek aol adai refers to a hardware address that ak ae 0a i ma ee Ce uniquely identifies each device of a mE network Note Please see the user pemi documentation for each device you i wish to deny or allow access for a particular MAC address Figure 20 Wireless Filter Configuration Window To use the wireless filter configuration 1 Select the Enable option to either allow or deny access to the Business Internet Gateway Note If you select the Disable option all devices have access to the Business Internet Gateway If the Enable option was selected in step 1 click the Allow or Deny option next to the Filter Mode heading e The Allow option allows all of the MAC addresses entered in the table below access to the Business Internet Gateway e The Deny option denies all of the MAC addresses entered in the table below access to the Business Internet Gateway Type the MAC address in the MAC Address column of each device in which you either want to allow or restrict access Click Next The Wireless Options Configuration screen Figure 21 appears Optionally configure the following items Oy eee e Data Transfer Rate Ifa particular wireless client is unable to auto negotiate a connection to the Gateway the data transfer rate may be set to a specific data rate such as 1
55. ing the checkboxes provided at the bottom of the screen Click Apply after making any changes Figure 40 Log Screen Log entry functions can be filtered by selecting or deselecting the preferred options then clicking Apply Selection or deselection of Display All Log Entries selects and deselects all log entries The system log can be cleared or saved to a text file using the appropriate buttons Clear Log or Save Log Advanced Features a Reboot Selecting this option takes you to the System Reboot screen Figure 41 The Reboot feature offers two options for restarting your Business Internet en riamn Gateway Reboot and Reset oe A Reboot should be used when the ee EA Business Internet Gateway needs to be restarted The Business Internet Gateway can also be rebooted using the power switch on the rear panel Rebooting your Business Internet Eure at Syeiem Reboot Sieci Gateway will not erase your currently saved settings Note By clicking the Reboot button you will not reboot your computer you are only rebooting your Business Internet Gateway The Reset option should be used when you find it necessary to recover the factory default settings This may be necessary when a custom configuration did not go as planned when a new configuration is desired or when the Business Internet Gateway does not appear to be working properly Important This option resets all personalized settings on your Business Interne
56. links Advanced Features Tx Cells Total number of cells transmitted on this connection Rx Cells Total number of cells received on this connection e Loss of Signal LOS The number of Loss of Signal failures e Tx CRC Number of PDUs that were transmitted with Cyclic Redundancy Check errors e Rx CRC Number of PDUs that were received with Cyclic Redundancy Check errors e Severely Errored Frames SEF Total number of Severely Errored Frames e SEF Sec The number of Errored Seconds The errored second is a count of one second intervals containing one or more Severely Errored Frame defects e LOS Sec The number of Errored Seconds The errored second is a count of one second intervals containing one or more Loss of Signal defects e Err Sec The number of Errored Seconds The errored second value is a count of one second intervals containing one or more CRC errors one or more LOS or SEF errors e VPI VCI Virtual Path Identifier Virtual Channel Identifier ATM defines connections with these parameters and used together provide information that identifies the PDUs as it passes through ATM switches e Protocol The protocol used for the ATM connection Logging Extensive activity logs are provided for advanced troubleshooting and administrative use Figure 40 System Displays Business Internet Gateway status user login interfaces accessed etc Activity displayed in the system log is defined us
57. mail access on page 18 The second method is through the world wide web from any computer For more information please see Unified Web Messaging below Unified Web Messaging Unified Web Messaging offered to Bell Business Internet customers free of charge provides you with a single convenient Web interface to access and manage all of your Web based messaging services How do access my email account online Web access to email also known as Webmail is a free service that lets you access your email account over the Internet giving you total mobility and freedom to travel You get access to most of the same features as your regular email Additional services include anti spam vacation alerts forwarding etc e From www bell ca businessaccounts click the e mail located on the toolbar on the right hand side of the screen then click the Unified Web Messaging link You will then be prompted for your Business Internet e mail address and Password You should use the Business Internet email address and Password provided in your starter kit e Once you have accessed your email online you have entered the Unified Web Messaging Interface At this time you will have the option to use all of the other features listed below e Complete your profile settings if you do not want to enter your User ID and Password for each of the applications you use on Unified Web Messaging You will only need to enter them once in the Profile section Wireless
58. n you will be asked for a name for the connection Type Bell Business and then click Next aaa Peres of fle och pod pee Pee cece ya F pare get DPn Fe dome nj Se FER H jrah fel Pounce Tres rear pz Peper Pasa vall bap ha rare d ihe Oneca you ve cape Setting up your Optional Business Internet Dial 10 Next you will be asked for your local Bell Business dial up access number Make sure 11 to include the area code Type it in the Phone number field and then click Next Flew Lichen Eir Piron Mebi fat N kal Taa i pina EP phr rita Tipe Be shore mnia See Dire caster His EE T Gaara Peed abe i T a i h ee Se ea ee a Baa h Aebi hal Fah Pace Chad Sot Next in the User name field type your Bell Business User ID and in the Password and Confirm password fields type your Bell Business password iniae Aas werd ror inom Hy Tau rl SERJ A SOANE rae ard BT eo gris your ipne accoure cs l Tape 2 aco here ard eer ep ee cis hd n rd a ri a Lae pice OY Ou eee POTES a RANG COL eae Pee COAT poe HP j borne Cl end Gorim puma pees Ugo hes a eae and eet eben pecan aei in Per bricarat e his coe E oe oe mer cres 12 Click Next to continue 13 On the final screen of the New Connection Wizard click to check Add a shortcut to this connection to my desktop option and then click Finish Pw anah Aei Completing the New Connection wizard a ee ee a rests
59. ng icon in the system tray the lower right hand corner of the screen 3 Click Disconnect Changing the number you dial To change the number you dial for instance if you move to another city follow these steps In the Global Roaming window click your country in the Country pull down menu Click your city in the City pull down menu Click the number you want to dial from the list that appears in the Phone Book section of the window 4 Ifyou need to use dialing prefixes or codes to turn off Call Waiting or to access an outside line before dialing click Dial Properties and type them in the Dial Properties window For the latest release of Global Roaming dialer please visit www bell ca globalroaming a Setting up your Optional Business Internet Dial Troubleshooting your Optional Business Internet Dial Hours As a subscriber of the Business Internet Dial service support is always available to you Most problems are easy to solve Here are the solutions to some of the most common problems you might encounter while installing and using the software There is no dial tone present on your phone line If your connection software tells you that your phone line does not have a dial tone here are some tips to help you resolve the problem e Pick up the receiver of your telephone and listen for a dial tone If you do not hear a dial tone another telephone on the same line might be off the hook Or there might be something wron
60. ng transmitted or received via the corresponding LAN port Off Indicates that no data is being transmitted or received via the corresponding LAN port Appendix DSL For the DSL connection there are 2 lights e Link Green Indicates the Business Internet connection is active Off Indicates that there is no active Business Internet connection e Activity Flashing Green Indicates that data is being transmitted or received via the Business Internet connection Off Indicates that no data is being transmitted or received via the Business Internet connection USB For the USB port there are 2 lights e Link Green Indicates the USB connection to computer is active Off Indicates that there is no active USB connection to computer e Activity Flashing Green Indicates that data is being transmitted or received via the USB port Off Indicates that no data being transmitted or received via the USB port 802 11 For the 802 11 wireless connection there are 2 lights e Link Green Indicates that there is an active wireless connection Off Indicates that there is no active wireless connection detected e Activity Flashing Green Indicates that data is being transmitted or received via the wireless connection Off Indicates that no data being transmitted or received via the wireless connection Status Reserved for future functionality of the Business Internet Gateway
61. on t know what they are for Empty the Recycle Bin or Trash Try to install the Business Internet High Speed software again Your computer crashed while using the browser computer will not respond to mouse Low disk space Make sure that you have sufficient free disk space on your computer Empty the Recycle Bin or Trash You may need to delete some files from your hard drive Corrupt cache To clear the cache with Internet Explorer select Internet Options in the Tools menu Click the General tab then click the Delete Files button Click OK then click OK again System Error Application Error or General Protection Fault These are operating system errors Please refer to the user manual that came with your computer You cannot browse the Internet Make sure that the cable is connected securely to the Business Internet Gateway and computer and that you are using the right kind of cable If you are using the Ethernet cable turn the Business Internet Gateway off then back on You see a message about a network error Exit the browser software then restart your computer and try connecting again Follow the instructions under Your computer crashed while using the browser computer will not respond to mouse above Troubleshooting Fad The browser does not start when double clicked Look for the Internet Explorer icon on the taskbar at the bottom of the screen If you see it click it once To prevent this from
62. on is used to update the firmware of your Business Internet Gateway through the Internet or from a device connected to your Business Internet Gateway The diagnostics option runs a diagnostic program against a selected connection on your Business Internet Gateway The reboot option is used to reboot the system and to reset all settings to the factory default values The administrator logon allows you change the administrative user name and or password To use the Business Internet Gateway features Click Advanced in the toolbar 2 Click Business Internet Gateway Health in the left navigation pane The Business Internet Gateway Health screen appears Figure 30 Figure 30 Business Internet Gateway Health Window Admin Password The Admin Password option allows you to change the administrative user name and or password required to gain access to the Business Internet Gateway To change the admin user name and or password 1 Click Advanced in the toolbar 2 Click Business Internet Gateway Health in the left navigation pane 3 Click the Admin Password icon Advanced Features 4 The Business Internet Gateway Password screen appears Figure 31 5 Optionally you may change the user 5 S O name and or password as preferred J Chae is p rm re or Ree A Pr ee ost Par ponerse aren You may i ere ep a Change the administrative name a by typing a new administrative name in the User Name box
63. one line does not have Call Waiting 3 Click OK then click OK again Windows XP Click Start then click Control Panel Double click Phone and Modem Options Double click your Business Internet Dial location If you need to use special dialing prefixes or codes to turn off Call Waiting or to access an outside line before dialing for example be sure that you have entered the information correctly It is likely that have specified a code e g 70 to disable Call Waiting but that your phone line does not have Call Waiting 4 Click OK then click OK again Troubleshooting you Optional Business Internet Dial Hours a Windows NT 2000 Click Start select Settings then click Control Panel 2 In Windows NT double click the Modems icon then click the Dialing Properties button 3 In Windows 2000 double click the Phone and modem options icon then click the Properties button then click the Rules button Double click your location 4 Double click the Modems icon then click the Dialing Properties button If you need to use special dialing prefixes or codes to disable Call Waiting or to access an outside line before dialing for example be sure that you have entered the information correctly It is likely that you have specified a code e g 70 to disable Call Waiting but that your phone line does not have Call Waiting 5 Click OK then click Close You can t connect to the Business Internet Dial servic
64. onnection port Select the appropriate option to define whether the port is used as a fifth local network port or as a connection for another broadband device Note For configuration of the port as a WAN port you may be required to consult the Business Internet help desk for the appropriate settings a Advanced Features To configure the LAN WAN port 5 Click Advanced in the toolbar Click Network Information in the left navigation pane then click Advanced Settings The Advanced Networking features screen appears Figure 10 Click the Configure the Local Business Internet Gateway LAN WAN Port link The Business Internet Gateway LAN WAN Port screen appears Figure 14 Select one of the following options ae under the Select how you want to Laeire pa am ir aaa P AA r GEL use the LAN WAN port heading nam e LAN Local Area Network The connected network located in your office e WAN Wide Area Network A large connected network such Figure 14 LAN WAN Port Window as the Internet that is spread over a large geographic area Note If you select the WAN option this can possibly disrupt your Internet service Please consult with a network technician before proceeding Click Apply to save the settings Advanced Features a Wireless Network This option allows you to either perform a new setup or re configure an existing setup of the wireless settings of your Business Internet Gateway N
65. ook Express software installed on your computer to complete this step Once Outlook Express is installed on your computer complete the following steps to configure email access 1 Ifyou are an Outlook Express user double click the Outlook Express icon on your desktop With some versions of Windows you may need to click Start then click Programs and then click Outlook Express If the Internet Connection Wizard does not appear automatically when you start Outlook Express click the Tools menu then click Accounts to display the Internet Accounts window Click the Add button then click Mail to launch the Wizard 2 Type your name in the Display name box me then click the Next button Figure 11 Yar Hane Ete p ee ol ped eee el ee E A l a ee ee i ei eer n eee ee Ror he gee Figure 11 Internet Connection Wizard Your Name Ea After You Finish Type your Business Internet email address located on the Welcome Letter in the E mail address box and click the Next button Figure 12 Ensure that POP3 is selected in the pull down menu Figure 13 Type pop51 bellnet ca in the Incoming mail server box and smtp10 bellnet ca in the Outgoing mail server box then click the Next button Type your Business Internet email address in the Account Name box and type your Email Password in the Password box Figure 14 If you do not want to enter in your Password each time you check for email ensure that Remember pas
66. ose and send email with Outlook Express 1 Click the New Mail button in the Outlook OOE y n Express toolbar With Windows XP click e AE F a Create Mail FEED 2 Inthe To box type the email address in Figure 15 Outlook Express lower case of the person to whom you are sending the message If you want to send your message to more than one person press the Enter or Return key on your keyboard and type in the second email address 3 Press the Tab key twice to move the cursor to the Subject box and type the subject of your message 4 Press the Tab key again to move the cursor to the message area Type your message 5 Click the Send button to send your message eS After You Finish To retrieve and read email with Outlook Express The first time you retrieve your email you will be prompted to enter your Email Password located on the Welcome Letter Type your Password in lower case characters 1 Click the Send Recv button on the toolbar to check for new email New messages appear in the Inbox folder Click Inbox in the folders pane In the message list pane click the message you want to read The message is displayed in the message pane To close Outlook Express When you are finished using Outlook Express click the File menu and then click Exit Creating a second Outlook Express Identity If a second person is using Outlook Express and you wish to keep your mail separate follow the instructions below
67. ote The wireless settings on the Business Internet Gateway must match the settings of all wireless adapters on the computers you wish to use wirelessly To configure the wireless network option Click Advanced in the toolbar 2 Click Network Information in the left navigation pane then click Advanced Settings 3 Click Configure the Local Business Internet Gateway Wireless Network Figure 10 4 Click Yes Enable wireless now then click Next Figure 15 The Wireless Security Baio ss Configuration screen appears ri i Figure 16 7 B ee Se ae for eee A I E ae y Figure 15 Wireless Setup Configuration Screen Important Before making any changes read the information provided in this screen 5 Type your wireless network ID in the SSID box The SSID is the name of your wireless network Choose something that is unique to you as you will need to remember this name when setting up wireless adapters on your computers 6 Optionally change the Channel ID drop down menu from 11 if you experience any interference with your wireless Business Internet Gateway If you are setting up wireless for the first time leave your channel at the default value of 11 Advanced Features E TE EN a H ee F anr es Sa Feri iri es i d he har aaee en TET REEE ee ee ee eee ee mipien pagum bons iie SCA eS ee wa b ikel Beid i Da i be i O a l a a l a l a i E Ee HH 28 Se r reed H E Temm a mariem m aam oei ee ee e ja
68. r 2 Click Business Internet High Speed Connection in the left navigation pane 3 Click Advanced Settings The Advanced Internet Options screen appears Figure 3 4 Click the View the current Routing Table link The Current Routing Table screen bench op appears Figure 6 i Gy ta tor at Sate ere Wiii EI See aN oe m et L ea ma mmp fee ae See i Figure 6 Routing Table Screen Advanced Features a Dynamic DNS Dynamic DNS translates IP addresses into alphanumeric names To set up Dynamic DNS on the Business Internet Gateway Click Advanced in the toolbar 2 Click Business Internet High Speed Connection in the left navigation pane 3 Click Advanced Settings The Advanced Internet Options screen appears Figure 3 4 Click the Set up Dynamic DNS link The Set Up Dynamic DNS screen appears Figure 7 The HS Sl inne ae ere i em OD ere ey oi ete amp OF ee Corie fi ay yr a Teiken a e ee a h e e aih a t aam n igi Click the Enable option 6 Type the name provided to you by Figure 7 Dynamic DNS Window your Dynamic DNS service provider in the Service Username box 7 Type your password provided to you by your Dynamic DNS service provider in the Service Password box 8 Type the domain or host name provided to you by your Dynamic DNS service provider in the Host Name 1 box 9 Optionally if you have more than one domain or host name type it in the
69. reless Security at oem oar i a A TE i a he RTE U y Lee E aE Configuration window Figure 16 phaea 6 Aep A a a wy em a yn pel displayed To use the WEP 128 bit option 1 The Wireless 128 bit WEP Configuration window Figure 18 allows you to configure the Figure 18 Wireless 128 Bit WEP Configuration security for the 128 bit WEP option Select one of the following options e Open System Open system keys are always authenticated at the device level After authentication data is then encrypted between the gateway and the connected device This is the default setting for most wireless adapters e Shared Key Shared keys accept a string of unencrypted data from a device The gateway encrypts with a WEP key and sends back the encrypted data to the attached device 2 Type a phrase in the Passphrase box The passphrase is used to generate the 128 bit key The passphrase must at least be one character with a maximum of 32 characters Please choose something that is unique to you 3 Click Generate Keys The system responds by generating keys that display in the boxes under the Passphrase box Please write down your encryption keys down Note the encryption keys are case sensitive 4 Click Next Please proceed to the section in this document titled Wireless Filter and Options Configuration a Advanced Features Wireless Setup WPA PSK Option WPA security changes encryption keys after a specified amount of time
70. s selected in the drop down menu te g F Syp eee ee oe a r eee og Lala a e fees Be a Pe j io ee he ee T ewe jpa jp ey Click OK Click the Tools menu Click Options Click the Security tab Click to uncheck Do not allow attachments to be saved or opened that could potentially be a virus CN e o E E 9 Click to uncheck Block images and other external content in HTML e mail gg ahd i a a J aaa RB P frit op E gy e e 10 Click OK Oow After You Finish Configuring Outlook 2007 for Business Internet mail These instructions describe how to create a new email account in Windows Vista Outlook 2007 You ll need the following information on hand before you start iS 4 5 Your user ID which should look like xxxxx bellnet ca Your Business Internet email address Your access password Your outgoing SMTP mail server name Your incoming POP mail server name Open Outlook 2007 Click Tools and then click Account Settings Click New ae il eee ee ed ed dee a a Check the box beside Manually configure server settings or additional server types Click Next After You Finish 6 Leave the option on Internet E mail Boe ee ee ieee Lenten ee by See tee oe ee ei ree ee ee E Breier eee emih Click Next Type the following account information Your Name Your Business
71. set up your additional emails Your privacy is important to us To avoid certain security issues inherent to Internet usage and to assist you with privacy protection we recommend that you take the following precautions at all times Downloading Email or Internet Files Do not open any email attachments or downloaded files without first scanning them using anti virus software Ensure you have the most up to date virus lists loaded into your virus scanner Bell Customer Privacy Policy We want to keep you up to date on your rights as our customer and how the Bell companies use and safequard your personal information To find more about our Privacy Policy visit www bell ca privacypolicy Welcome to the exciting world of the Business Internet High Speed service from Bell Sincerely The Bell Business Internet services team Certain conditions and restrictions apply The service is only available to business customers where technology permits BIG E 071 Before You Begin Before you begin the installation of your Business Internet Gateway you will need to check the contents of your installation kit verify that your computer meets the minimum system requirements select a connection method and complete the preliminary setup steps Check the contents of your installation kit Your installation kit shown in Figure 1 includes the following items Figure 1 Installation kit contents Before You Begin Business Intern
72. sword is checked Ensure that Log on using Secure Password Authentication SPA is unchecked and then click the Next button Click the Finish button to return to the Internet Accounts window Bee ee sal baim pi mai ee toe ae ee a ce ee ee ee yes is jl mai msira eee ee T EET eee FE oi e m Figure 12 Internet Connection Wizard Internet E mail Address od leno Bice Fy eee ad ge CII a r fog A PP a i m ki jahe ee da MI aam i a pme le el hr er eij Hl Pi py el T T eee siimi mep Fiend Figure 13 Internet Connection Wizard E mail Server Names orm l mmn e a U bii Le ee EE a om ie Ser ee Sd ed a Ge a Pan a q D Be eas je Deg ee oe eee ree ee med ee GPA ce aed ce eo re oe Le bs ed hAmia mu Pee bee r gs mg ee ed ee ee E Figure 14 Internet Connection Wizard Internet Mail Logon After You Finish ron Sending email with Microsoft Outlook Express Microsoft Outlook Express is a program included with Microsoft Internet Explorer software which is used to send and receive electronic mail email and to read newsgroups To start Outlook Express Double click the Outlook Express icon on your desktop With some versions of Windows you may need to click Start then click Programs and then click Outlook Express With Windows XP click Start and then click Outlook Express You will see the Outlook Express window Figure 15 To comp
73. t Gateway To use the reset option If required click Reset to Factory Defaults 2 Click Reboot a If the Reset to Factory Defaults option was selected the system responds with a warning screen that prompts you to confirm the Reset to Factory Defaults selection b Click the Reset to Factory Defaults button to confirm or click Cancel to return to the System Reboot screen 3 A status screen begins a 45 second countdown to reset the Business Internet Gateway om Advanced Features Front Panel Display a a Power Ethernet Wireless DSL Internet USB Figure 1 Front Panel The following table provides information on the lights on the front panel of your Business Internet Gateway These lights can provide you with important information on the status of your Business Internet Gateway Power Green Indicates that the Business Internet Gateway is on During normal operations the Power light will be green Off The Business Internet Gateway is turned off Red The Power light is briefly red when you first turn on the Business Internet Gateway This indicates that the modem is conducting a self test diagnostic Ethernet 1 5 Each Ethernet LAN port on the back of the Business Internet Gateway has two corresponding lights Link and Activity e Link Green Indicates that the corresponding LAN port is active Off Indicates no active connection for the corresponding LAN port e Activity Flashing Green Indicates that data is bei
74. ted to your Business Internet Gateway To use the Devices option Click Devices in the toolbar The Connected Devices screen Figure 1 appears The information under Connected Devices Information includes the following e Number of Devices in your Business Internet Gateway Network e Number of devices receiving IP addresses from DHCP Figure 1 Devices screen The information in the table under Connected Devices Summary includes the following e Host Name the unique name by which that computer is identified e Domain Name a unique name given to your Business Internet Gateway IP Address the IP address of the connected device An IP address is a 32 bit address assigned to hosts using TCP IP e Attached By indicates the type of connection by which the device is attached e Physical Address a physical address also known as a MAC layer address is required for every device that connects to the network Other devices in the network use these addresses to locate specific ports in the network and to create and update routing tables Devices Advanced Features Viewing the Advanced Features Open your Internet browser In the address bar type http mynetwork Enter your administrator User ID and password Click the Advanced tab a The Advanced option screen Figure 1 provides a summary of your network The information includes e System Type Model information of your Business Internet Gatew
75. the DMZ 1 Click Advanced in the toolbar 2 Click Applications in the left navigation pane 3 Click the DMZ icon The DMZ Configuration screen appears Figure 29 4 Select one of the following options e Disable DMZ The firewall is not bypassed e Enable DMZ with this Host IP address The firewall is bypassed Fed oi ean is as ante ta through an IP address typed in the i box next to this field F reams se 5 kii Se ny on e Enable DMZ with this known Host IP address The firewall is bypassed through an IP address that is selected from the drop down next to this field Figure 29 DMZ Configuration Window 5 Select one of the following options e Make Settings Permanent The settings in step 4 are permanent unless changed e Make Settings Last for The settings in step 4 are only enabled for the time in minutes entered in the box next to this option 6 Click Apply to save the settings Advanced Features Business Internet Gateway Health These options are used to gauge the various measures of the Business Internet Gateway s health These options include viewing statistics updating the firmware of the Business Internet Gateway running diagnostics and being able to reset or reboot the Business Internet Gateway The statistics option is used to measure the Internet stats Business Internet Gateway stats security stats and the different Business Internet Gateway log files The update firmware opti
76. tit etre roses Can Checa Saang F yoa po Feb bo ganiga prcat OO Firer dial a pire O Dhl piepe ar ponnecion ic nol pene Cs Alene dial mg default ogrmecton caret Nene aroan Local mean Here LAH aera LAM aiima donot li ba dle monaco Chase einga bore by daup settings oS 5 In the New Connection Wizard window that appears click Next 6 On the next screen click the Connect to the Internet option and then click Next TDA Ge ee Sell 2 ae eh place Larei by a Buen rahayh jura ikd ug ot A pe eu ari woe Poe cee i be eee ae ee che Ue age it Ree ee le adel ee ee ee er er Rg ge an alee m omer bore Carmen dni bn aie reuse po reed Geese an bee pee a BE up lee ceed bo ak oe cee a cert be a Setting up your Optional Business Internet Dial T 8 9 On the next screen click the Set up my connection manually option and then click Next Gaia Meeks Pile sopia ocr bo tt a pe bee Coe phares rapier bor EE 2m Secor E K er d a phra DE Ba GP ig oe oe EF On the next screen click the Connect using a dial up modem option and then click Next Ive parari bhes ln pu eae koore be ihe lren O DDAW eg ab Bi le CC Chae E d E d mimmin The a a res oe ites a DL ie cabs majaa roan TP tee bilan bei a hijai ai ajaaa ir in i Comrect mmga horihad emeen ha an aay am Tha aa hghepaed canrechon ure aia pabi medea 0 or LA carck be p tapara ard ii aoa ae age i On the next scree
77. tual Circuit Wizard screen appears Figure 4 Figure 4 ATM Virtual Circuits Screen Note Changes to settings using the ATM Virtual Circuit Wizard should not be made unless directed by the Business Internet help desk Advanced Features 5 You may do one of the following a Click to Disable or Enable an existing Virtual Circuit This selection will change the VC s current status b Click Delete to remove an existing Virtual Circuit 6 Or you can click the Add a New VC link Contact the Business Internet help desk for configuration information required for adding additional Virtual Circuits Static Routes The static routes option allows you to configure static routes to remote equipment These routes appear in the routing table These routes identify pathways to destination networks that are stable over time or to networks that must always be available even if the link is currently open These static routes let each router recognize how to reach the other Static routes take precedence over all dynamic routing options and also provide enhanced security over dynamic routing To add a static route option 1 Click Advanced in the toolbar 2 Click Business Internet High Speed Connection in the left navigation pane 3 Click Advanced Settings The Advanced Internet Options screen appears Figure 3 4 Click the Add Static Routes for direct IP Connections link The Static Routes screen appears Figure 5 Sar
78. ty Configuration window also allows you to set the wireless security level you wish to use All wireless devices attached to the Business Internet Gateway MUST have the same wireless security settings for your network to have proper communications and security From the Encryption Level drop down menu select one of the following options e NONE This option offers no encryption This option is not recommended e 64 bits This option offers 64 bit encryption e 128 bits This option offers 128 bit encryption e WPA PSK Wi Fi Protected Access WPA security changes encryption keys after a specified amount of time 6 You may select or deselect the Enable SSID Broadcast option This step is optional but selecting this option makes it easier to configure your wireless adapters 7 Click Next If you have selected None as your encryption level Not Recommended 1 Click Next 2 Click Finish to return to the main Wireless Setup Configuration page 3 Click BASIC SETUP to return to the Main Menu If you have selected 64 bit or 128 bit as your encryption level Recommended WEP security offers the same security offered by a wired LAN with encrypted packets This option offers either 64 bit or 128 bit encryption depending on the level you have selected This section assumes you currently have one of the Wireless Security Configuration windows Figure 5 and 6 displayed Figure 6 Wireless 128 Bit WEP Configuration ow After You Finis
79. w characters This will display the password as you type it Click Create If there is no Location created the following screen appears etre yee Gee aE Ty Dog Fe ganra VE resce LP SUPE he bab eg Aare Wai dekh GaSe Se Shy 2558 bed pou we a ee pee el ieee io ee p goede ie eh GT Than he eae wi Ge co wa Sivedeing Dining _ Gee a Fill in the boxes on this screen and then click OK Click OK to close the Phone and Modem Options window Click Close Your connection is now ready to use Setting up your Optional Business Internet Dial Connecting to the Internet 1 Click Start then click Control Panel or click Start Settings and then Control Panel Click Classic View at the top left corner if you re not in Classic View Click Network and Sharing Center Select Manage network connections i l E EEEE BPS M M l EE ie oe o i ee Note The connection with is the default connection Double click the connection icon Click Connect Setting up your Optional Business Internet Dial a Configuring your dial up connection with Windows XP Click the Start button and then click Control Panel In the Control Panel window click Network and Internet Connections Click Set up or change your Internet connection w P a In the Internet Properties window that appears click the Connections tab and then click the Setup button a Deug aei etal Previn Pe
80. work settings 1 Open your web browser An error message appears at this point but the error is nothing to worry about because your computer is still not connected to the Internet Type http mynetwork in the address bar then press the Enter key on your keyboard The Welcome screen appears Note If the Welcome screen does not appear close your web browser wait five seconds then open your web browser again and retry your connection to the Welcome screen If the Welcome screen still does not appear type http 192 168 2 1 in the address bar then press the Enter key on your keyboard If you are still unable to connect ensure that all connections between your computer Business Internet Gateway and telephone jack are correct and that the Business Internet Gateway is turned on For additional assistance refer to the Troubleshooting section on page 23 2 Click ENGLISH or FRANCAIS to select your preferred language Figure 1 3 Accept the default Business Internet Gateway Networking configuration option 1 Do not choose option 2 Click the Next Button Figure 2 oe ee m oe a a Ion _ Figure 2 Business Internet Gateway configuration screen Configuring your Network Settings za Refer to the Welcome Letter for details about your Business Internet User ID and Access Password Type your Business Internet User ID for example username bellnet ca and password and then click the Next button

Downloading - Bell Canada

Contents

Download Pdf Manuals

Related Search

Related Contents