Event Reports
Contents
1. By using these codes you cannot be identified individually Please do not share this code with external outside the company parties After you enter the Company ID and Password a blank Event Report form will appear Please provide as much information as you can to adequately describe the problem The more specific the information the easier and likelier it is to resolve the issue Anonymous submitters can only initiate Event Reports You will not be able to edit or delete the report later Also because there is no way of determining who submitted an anonymous report it is impossible to notify the originator directly as to the status of problem investigation or resolution Management reserves the right to rescind Anonymous Event Reporting at any time PDF version Print and Close Bor distribute Because this is the information your employees will need to log on and submit an Anonymous Report we suggest you use the Print this Page link To get an even cleaner copy that you can post on the company bulletin board drop in employees mail slots or disseminate via company email click on the PDF Version link This Anonymous Event Reporting narrative page which includes your Company ID Password is also accessed from the Authorized Users page On the Authorized Users page click Edit Users from the Main Menu you can add additional users for your Event Reporting account Generally this will be limited to2. Yes enable Anonymous Event Reporting Enter strong me a password Enter a password l at least 8 alphanumeric ch ers Step 5 of 5 Verify password Cancel lt lt Back Continue gt gt Enter a strong password then click Continue A new web page will be generated It will show your computer generated Company ID number and your Anonymous Reporting password This Anonymous Reporting feature can be turned on or off as you deem appropriate Use the Edit Users link on the Main Menu a Anonymous Event Reporting In order to encourage the reporting of problem areas and safety related issues by all employees a business climate must exist in which identifying and correcting problems takes precedence over assigning blame To address concerns workers may have about personal ramifications of reporting observed problems employees can submit a report to management anonymously using the Event Reporting system available on line at www mmir com An Event Report can pertain to any situation affecting our business Employees are always encouraged to report unusual problematic and even positive events openly However if the situation warrants an anonymous report employees have that option as well To submit an anonymous Event Report visit www mmir com from any Internet connected computer From there click on the link File Anonymous Event Report A new web page will appear Enter the following codes Company D nn
3. operation Company information report status overview al Event Report Control test r Report 440 Ea m aa a This report is New Initiated Anonymous 11 12 2007 Event occurred on 11 12 2007 Priority rating Moderate Recommendation x Action Type Rati ngs Select the priority of resolving this issue Moderate xl Event Occurrence Date 2007 x Nov l occurrence date amp time EEE ai a Broad categories PR ey F mina Li ol e Ground Operations F In fight I Taking off I Landing Fi F Climb T Descent T Hover at altitude e Flight Operations I Autorotation I Flight Training F Icing e Maintenance W Turbulence I Wake turbulence T VFR to IFR a I Density altitude I Convective activity I Other weather related e Administrative F Night T Sched Maintenance F Unsched Maintenance Repair M Offbase senice T AD compliance I Maintenance Training C HR Ei Payroll E Regulatory Multiple subcategories T Benefits I Overhead I Administrative gt CT User customizable locations User customizable topics Aircraft Engine SDR MIS fields TT if applicable Check for related reports Narrative boxes text Part s information Accountability record all previous versions available for review Once report is Open Manager level can Close report when resolved and documented or Rescind report oo ee es Part Number D Total Time on Part dr Add New vendor Se
4. to rely on your memory Simply check the box where it says Check here if this report is related to other Event Reports A new text box will appear If you remember the report number type it in here More than likely though you ll want to click the Search button T z Sr Add New Select Engine gt Engine Location E gt TSI l Engine Hours Occurrence TSO Check this box S if you think Stage of Operation Not Reported x fera None gt other reports Nature of Condition other Section Select x may be relevant Reason SelectReason 7 Review your F Check here if this report is related to other Event Reports reports to Report Numbers Search determine relevance A chronological list of all your company s Event Reports appears You can review individual reports and check to insert their numbers into the current report if appropriate 12 Search and Review Event Reports MMIR Event Report New MMIR New Event Report New MMIR from Copy Search Event Report Amend Finish Search MMIR Export Data 13 New Event Reports Gol Analysis Queries 11 Open Event Reports Gol By Part Number By Aircraft Model 11 Incomplete MMIRs Gol So how do you go in and find Event Reports Easy From the Main Menu select Search Event Report The following search form will appear Search for Company Reports Shared External Reports read only Company and Shared E
5. you remember it e g click clack A list would appear that includes all Event Reports with that text in any of the 3 narrative text fields Shared Reports What is the advantage of sharing your company s information Depending on the nature of the event sharing information can be positive for safety You will have to make that determination when you Close your Event Report You will be given the opportunity to designate the report for sharing with others This means that external parties even your competitors will be able to review that specific Report unaltered and in full ITIP While anyone may view a Shared Event Report no one can amend or edit it 14 HAI believes safety is enhanced when information is shared A documented problem and its resolution could be helpful to other operators who might be experiencing similar issues or make them aware of potential trouble HAI recommends sharing information whenever competitive interests are not infringed Who knows someone else s shared Event Report may help you one day If you have comments about Event Reporting contact HAI at mmir rotor com or 1 703 683 4646 15 a Helicopter Association WW International Dedicated to the advancement of the international helicopter community
6. an Anonymous Report How Event Reports are Processed When someone initiates an Event Report its status is New The report remains in New status until a Manager or higher User Level reviews the report and checks the Click here to acknowledge this report box just beneath the large Describe Event text box Describe Event Write your text description of event here event Write as much or as little as necessary to describe the C Check here to acknowledge this report Once the report is acknowledged its status changes to Open Authorized users those with access to your company s account i e Additional Users can log on to Event Reporting anytime and review or add details to the Event Report ANYONE WHO ACCESSES OR EDITS AN EVENT REPORT HAS THEIR INITIALS ASSIGNED TO THAT REPORT By tracking who has accessed an Event Report accountability is provided This accountability trail is listed under the History section including dates and times EXCEPTION Anonymous Users are only identified as Anonymous Probably the most important features of the Event Report form are the 3 text boxes Describe Event Investigations amp Findings and Resolution Here authorized users describe in their own words what happened keep track of findings as an investigation progresses and document the resolution for future reference An Event Report can be accessed and edited by authorized company users i
7. imate must exist in which identifying and correcting problems takes precedence over assigning fault and metering punishment To work towards that goal of a Just Culture Event Reporting provides the option for users to submit Event Reports anonymously It is up to management to decide whether or not to utilize this feature or whether to continue it To allow anonymous reporting the MMIR Account Administrator must select that option on the Registration form Edit Registration amp Users link on the Main Menu A strong password must be selected at least 8 alpha and 1 numeric characters and a Company ID is automatically assigned This Company ID password log on should be made available to all company employees and not revealed outside the company An anonymous Event Report filed using this log on is directed to your company Anonymous Users can only initiate Event Reports they have no User Level authorization NOTE An employee does not have to be a registered user to submit an Anonymous Event Report Anyone with the correct Company ID password log on can access Anonymous Reporting at www eventreporting org Just click on the File Anonymous Event Report link Event Reporting S E Mail Not registered Click here Quick Links Password Forgot your password About Event Reporting Signin Clear HAI Home Register for Event Reporting Contact us File Anonymous Event Report what s this Start here to submit
8. ispensation of Event Reports i e Acknowledge Close and Rescind See Working with Event Reports for explanation Administrator controls other users levels of authorization and adds or removes users from the system Administrators are notified via email when a new Event Report is submitted The person who registers for the company account is automatically designated an Administrator Working with Event Report Forms To start a report log on and from the Main Menu select New Event Report You are logged in as John Smith 44 readable Event reports Account Administrator John Smith Event Report My Account Edit Registration Upload Logo Edit Users Fleet Engines Topics 20 New Event Reports Gol Locations 10 Open Event Reports Go New Event Report Start here Search Event Report Address Book Address Book User Manual User Manual Index Usage Agreement Web Use Agreement Contact Us E form 1 703 683 4646 Log out Event Report Form The Event Report form is structured to let you assign general categories pertaining to subject and urgency of resolution You can also designate the time of the event occurrence and if applicable the specific aircraft and or engine The important point to remember is to USE THE FORM AS YOU SEE FIT Unlike SDR or warranty claim forms there are no required fields on the Event Report form Just provide enough information to help with your
9. lect Company z SerialNumber s Part Location I to Part Condition SN Cycles Quantity fT cio Original Equipment UNKNOWN csof T Procedural I Other Selecttopic x Add N98765 UH12 SN 125 Hours Occurrence 250817 54321 Engine Hours Occurrence 3 00 Approach hd Other z I Best Practices New Cycles TSI 2 00 TSO 200 Aborted Takeoff z Engine Location fa Precautionary Procedure Section Engine z other z 8135 415 a 4 Exhaust syster Stage of Operation Nature of Condition Reason I Check here if this report is related to other Event Reports Describe the event here with details T Check here to acknowledge this report ATA JASC Code Part Name Report initiated by Anonymous on 11 12 2007 Edit by Anonymous on 11 12 2007 at 10 10 08 it by Ano s on 11 1 7 at 10 10 3 Accessed by ANO on 12 04 2007 at 15 38 59 Accessed by ANO on 12 06 2007 at 16 20 47 Edit by JQS on 12 06 2007 at 16 46 59 Accessed by ANO on 12 06 2007 at 16 47 20 Accessed by ANO on 12 06 2007 at 16 48 00 Accessed by ANO on 12 06 2007 at 17 18 50 Edit by JQS on 12 19 2007 at 17 56 51 Related reports I Check here to CLOSE this report F Check here to RESCIND this report Save Cancel Anonymous User Reports There is growing understanding that to encourage the reporting of problem areas and safety related issues by all employees a business cl
10. minutes simply follow the step by step process You can add and remove additional users to your company s account each with their own unique log on Event Reporting S Not registered Click here OTOGt VOU pa OT E Mail P Password Begin Quick Links registration About Event here Reporting Sign in Clear HAI Home Register for Event Reporting File Anonymous Event Report What s this Contact us elcome to Event Reporting During registration you will be asked for a log on email address and a password You will use this email password combination to log onto the Event Reporting system Be sure to use a real email address You will be notified at this address whenever a new Event Report is entered into your company s account You will also be asked if you want to activate Anonymous Reporting This is a special feature of Event Reporting Anonymous Reporting allows all company employees to submit a report without personal identification hence anonymously Why Employees may feel more comfortable reporting potential problems without fear of personal retribution Whether this fear is warranted or not many companies have found that just having the option available to employees offers another avenue to identify and fix small issues before they become big trouble There is growing understanding that to encourage the reporting of problem areas and safety related issues by all employees a b
11. ndefinitely until the report is Closed or Rescinded Closed An Event Report is designated as Closed by a Manager or higher User Level via the checkbox at the bottom of the form when the issue has been satisfactorily resolved and documented Remember someone in your company may review this form years later so make the report detailed enough to be helpful After checking the Closed box you can specify the date on which the report was closed and the initiator of the Event Report will be notified via email unless Anonymous Also you will be given the option to share your Event Report i e make it available to be read by external parties Once Closed the Report is reviewable but no longer editable Rescinded A Manager User Level or higher may also rescind a New or Open Event Report but this option should be used sparingly Rescinding an Event Report effectively nullifies the report without resolution The report remains stored in your company s account for reference purposes Summarizing you Close an Event Report when the issue has been resolved and documented You may Rescind an Event Report if you believe the underlying issue did not warrant action Only a Manager User Level or higher can Close or Rescind an Event Report Note that there is no Delete option for Event Reporting In other words once started the Report will remain available indefinitely for review It can stay in New or Open status indefinitely as well The
12. re is one exception 10 Saving Event Report Event report 136 has been saved Status New Event occurrence date 11 10 2004 Report initiated by JX on 11 10 2004 Select an option This is the menu you will see after you Save your Event Report You can review it edit it print it out create a new Event Report search for existing Event Reports go to the Main Menu copy the data from the Event Report to a MMIR form or log off IF YOU HAVE JUST INITIATED A REPORT you have the option just this time to delete it THIS IS THE ONLY TIME YOU CAN ACTUALLY DELETE AN EVENT REPORT i e immediately after starting it The next time any authorized user including the initiator accesses this report the Delete option will be unavailable 11 Remember an Event Report goes nowhere unless you specifically designate it as Shared when you close it If the Event Report is not shared only authorized users on your company s Event Report account have access to it Related Event Reports Over time you will probably create dozens or hundreds of Event Reports Inevitably some will overlap in some way That is the same or similar issue may re appear Wouldn t it be useful to be able to tie these report references together You can with Event Reporting If there are other Event Reports within your company of course that might be related to the report you are working on it s easy to reference them And you don t have
13. specific employees who will be authorized to create edit or respond to Event Reports Authorized users can be added amended or deleted anytime Find your company s Anonymous Report Company ID password Authorized Users Add edit or delete users on your company account Name There are 2 authorized users for this account Event Report User Level Administrator Write Administrator Full MMIR access Add Additional User Done Auto notification Edit Edit Delete u Anonymous Event Reports Currently Enabled Print instructions Enable disable toggle button or change password Add Additional User First Name sz M Last Name Submitter Type Repair Staton Phone En required field E mail Choose a password Verify password Event Report User Level Write Cancel Revert Submit Every additional user F5 musthave a unique e email and password Select a User Level for each user User Levels There are four User Levels for Event Reporting Higher levels retain the capabilities of lower levels Read allows the user to view existing Event Reports only Write authorizes the user to initiate a New report and edit add information and comments existing company reports This is an appropriate level for employees who have reason to report and or comment on problems or observations Manager controls the d
14. ts are possible on the Event Report Authorized users may also rescind a New or Open Event Report but this option should be used sparingly Rescinding an Event Report effectively nullifies the report without resolution The report remains stored in your company s account for reference purposes Refer to User Levels section to determine the capabilities of authorized users Event Reports are INTERNAL TO YOUR COMPANY unless specifically designated to be SHARED see Shared Reports section Unlike MMIR reports that you send to the FAA or the part manufacturer your Event Reports are ONLY ACCESSIBLE TO AUTHORIZED COMPANY EMPLOYEES unless designated as SHARED The information in an Event Report can easily be copied to a MMIR form if deemed appropriate For example after an Event Report is filed it may be determined that a defective part was at fault You have the option to transfer information from the Event Report to a MMIR form allowing for quick submission of a warranty claim or SDR The Event Report stays permanently in your account These topics are explained further in this manual Registration If you use MMIR you may already have an Event Report account Check with your company MMIR administrator The log on name and password will be the same for both systems To register a new Event Report account go to www eventreporting org or www mmir com and click on the Not registered Click here link Registration only takes a few
15. usiness climate must exist in which identifying and correcting problems takes precedence over assigning blame To address concerns workers may have about reporting observed problems users can submit Event Reports anonymously Anonymous Event Reporting is entirely optional and may be discontinued at your discretion To allow anonymous reporting select the Yes button below If you prefer to wait before activating this option you can do so anytime by using the Edit Users link on your accounts Main Menu Once you click Yes for Anonymous Reporting you will then create a password This password should be made available to all company employees or at least those whom you want to avail themselves of this feature and should be different from registered users passwords Employees can then use this password from any Internet connected computer to log on and submit an anonymous Event Report Anonymous Users can only initiate Event Reports they cannot edit or delete reports Anonymous users have no User Level authorization NOTE An employee does not have to be a registered user on MMIR or Event Reporting to use Anonymous Event Reporting After selecting a password click Continue Your account will be assigned a unique Company ID to use in conjunction with the password You can change your company s Anonymous password as needed You will have the opportunity to print out Anonymous Event Reporting instructions including your access codes
16. xternal Reports read only If you want to review and edit your company s Event Reports just click the Submit button If you are interested in viewing external other companies Shared Event Reports select the appropriate option then click Submit Searching on Company Reports will bring up the following search screen 13 mei A zi T D FE 7 if ES nie Recod Gall 4 Comprehensive Search Report Status an gt Aircraft Select Aircraft X Initiated by Any x Action an x Rating an o Category an x Location ar Topic Al Occurence Date Range From 2006 Dec 20 To 2007 Dec 20 Last Update Range From x To x You can also search reports based on keywords or phrases Just type in a word or phrase that you think is included in any narrative section of the report keyword s Search Order Latest first 7 Search Clear Done If you know the record number just enter it in the Record box at the top and click the Go button Otherwise search on any or all fields under the Comprehensive Search banner The date range defaults to the past year but change that to your preference Another helpful feature is the keyword search Let s say you remember something you wrote in one of the text fields such as Investigation amp Findings The pilot reported a click clack noise on shutdown To quickly find the report you could type a clause as
17. y ff T Maintenance Malfun a ort Event Reporting User Manual May 19 2008 a Helicopter Association aN International Event Reporting User Manual Event Reports An Event Report lets you track the identification investigation and resolution of any issues affecting your fleet or business operation Event Reports can be an important element of your company s Quality Assurance QA program Continuing Analysis And Surveillance System CASS reliability program or Safety Management System For more information about safety risk management consult the U S FAA s Safety Program website http faasafety gov HAPs Event Report program is accessible through the web at www eventreporting org or www mmir com Registration only takes a few minutes You can add and remove additional users to your company s account with their own unique log on An Event Report s status can be New Open Closed or Rescinded When an Event Report is initiated its status is New Once acknowledged by the designated management representative via checkbox the report s status is Open An Open report means that an issue has been identified brought to management s attention and needs to be addressed Authorized users can enter additional comments on Open reports as an investigation ensues Once the issue has been satisfactorily resolved and documented the Event Report should be classified as Closed Once Closed no further entries or amendmen
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