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OfficeServ Communicator User Manual

1. H Connect LDAP Service ctveDirectory wt SAVE 10 254 168 129 389 Administratora Cancel 118 Samsung Telecommunications America Enterprise IP Solutions Office To save a frequently used LDAP connection information entry as a preset click the Save button Fs Connect LDAP Service iced Peele 10 254 168 129 Administratorao Connect Fs Connect LDAP Service ctiveDirector SAVE OfficeSery Communicator Eg Do you want to delete the selected entry a Connect 6 When the contacts are read successfully they are displayed in the list in the LDAP pane as shown in the figure below F5 PhoneBook Sync Load Reload B Total B Total Administrator Audrey Ahn 010 555 1234 4033 Guest Bobby Kim 010 555 5678 4032 SUPPORT_388945a0 E Applicable contact IUSR_SEC OCSR1 IWAM_SEC OCSR1 ASPNET SEC OCSR1 krbtgt RTCService RTCComponentService Samsung Telecommunications America 119 Enterprise IP Solutions Office rd s Move All button ES or select the contacts you want to import and click the Move button t5 PhoneBook Sync Load Reload B Total E Total Administrator Audrey Ahn 010 555 1234 4033 Guest Bobby Kim 010 555 5678 4032 SUPPORT_388945a0 E Applicable contact LIUSR_SEC OCSR1 SEC OCSR1 IWAM_SEC OCSR1 RTCService ASPNET SEC OCSR1 krbtgt RTCService
2. Dialpad x 1 Jac Goer O aH Sak Onno Jrons BT Give On Enterprise IP Solutions OfficeSer Communicator User Manual SAMSUNG COPYRIGHT 2010 2011 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material TRADEMARKS Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated Install Shield is a registered trademark of Install Shield Software Corporation Exchange Internet Explorer Microsoft SQL 2005 Express SQL 2008 Express SQL 2005 Express Management Studio SQL 2008 Express Management Studio Windows Windows 2000 Server Windows 2003 Server Windows NT and Windows XP are registered trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communication Corporation in the United States and other countries OfficeServ is the trademark of SAMSUNG Electronics Co Ltd All other company and product names may be trademarks of the respective companies with which they are associated Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG TE
3. RTCComponentService 8 You must click the Save button to actually import the contacts to your OfficeServ Communicator F5 PhoneBook Sync Load Total E Total Administrator Audrey Ahn 010 555 1234 4033 Guest p i SUPPORT_388945a0 IUSR_SEC OCSR1 IWAM_SEC OCSR1 ASPNET SEC OCSR1 krbtgt RTCService RTCComponentService 120 Samsung Telecommunications America Enterprise IP Solutions Office 9 When the contacts are imported successfully they are displayed in the list in the PC pane as shown in the figure below rs PhoneBook Sync Load B Total Administrator Guest SUPPORT_388945a0 IUSR_SEC OCSR1 IWAM_SEC OCSR1 ASPNET SEC OCSR1 krbtgt RTCService RTCComponentService Samsung Telecommunications America Reload E Total Audrey Ahn 010 555 1234 4033 Bobby Kim 010 555 5678 4032 SEC OCSR1 RTCService B Applicable contact 121 Enterprise IP Solutions Office Messages Call History You can use the Contacts function of the OfficeServ Communicator using the Messages menu And also you can view and manage the call history of the OfficeServ Communicator using the Call History menu rs Information Box c C E 122 All Calls Unknown asdf ast sting Kim ating Kim ating Kim ating Kim sting Kirn sting Kim ating Kim Kim Sting Unknown Unknown oole a o
4. The My Information section consists of the following three items e Messenger status e Phone status e Your chat name Samsung Telecommunications America 147 Enterprise IP Solutions Office Below are the possible messenger statuses a Below are the possible phone statuses When you move your cursor over a buddy his phone status and messenger status are displayed in a tooltip Standby Incoming Unknown rejected when a phone call unavailable failed to be connected In conference In taking a meal Busy For your chat name the name you entered in the Configure My Information window is used Your chat name is displayed in the screen of other users 148 Samsung Telecommunications America Enterprise IP Solutions Office Toolbar The toolbar below the My Information section allows you to control a call or open a conference Ea Buddylist 3236 Nick Sho Ea etc 0 2 Ea officesery LAB 0 2 Add troup Add Buddy Delete Delete All Below are the functions of the toolbar icons Icon Function Makes a call to the selected buddy if your phone is in the standby status Or answers a Call if a call is incoming rn Hangs up the call a Begins chat with the selected buddy Displays a list of the stored chats CA Opens a conference Er Sets a contact absence message etc and manages the list of chat buddies Samsung Telecommunications America 149 Enterpris
5. MEET ME PAGE n OVA BLOCK GRP PEUP e A GRP PEUP Samsung Telecommunications America Enterprise IP Solutions Offices Boss Status Display Window My status Sec This window is displayed only for OSC where the Exec Secretary function is set Administrative Assistances formerly referred to as Secretaries when the original feature was 1 developed can conveniently manage the absent status of the Boss This window can be opened by clicking when enabled on the OSC SideBar where the Exec Secretary function is configured Samsung Telecommunications America 51 Enterprise IP Solutions Office Windows System Tray OSC Menu 52 If you right click on the OfficeServ Communicator icon in the Windows system tray the following context menu is displayed Since it is used in a similar way with similar functionality as the Sidebar they will be explained together w Windows System Tray context menu w OSC SideBar SideBar a s 7 Configuration fm Wc Main E WC Main Ee Messenger Contacts E 3 Messenger Contacts F ChoneBook Phonebook EB call Log amp Call Log Get Message ES Message Ee T EasySet Audio Conf FA view Recordings t gt Phone Contents m Schedule Phone Contents DDE Presence 12 Schedule OSc Information configuration tS Help Logout T Exit Item Description SideBar Displays the SideBar Configuration Allows you to configure various OSC options For more in
6. Enterprise IP Solutions Select the most appropriate option to start off with for this installation and then select Next In the Set Auto Update Information screen enter the IP Address of the update server samsung OfficesSery Communicator Installshield Wizard Auto Update Server Info Setting Insert Auto Update Server IF Address Address SOS Select Next That concludes the Setup portion of the Software installation In the next few steps the software will get written to the drive 29 Samsung Telecommunications America 30 Enterprise IP Solutions f Start the Software Installation Process Click the Install button to start the installation Samsung Officesery Communicator InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF pou want to review or change any of your installation settings click Back Click Cancel to exit the wizard Select Install During the installation files are copied to the specified location Samsung Officesery Communicator InstallShield Wizard Setup Status The InstallShield Wizard ts installing Samsung OfficeSery Communicator Installing Cancel Installing status indicator screen Samsung Telecommunications America Enterprise IP Solutions OfficeServ samsung OfficesSery Communicator Installsineld Wizard InstallShield Wizard Complete The
7. VM Voice Message VMS Voice Messaging Service VoIP Voice Over Internet Protocol WAN Wide Area Network WEBDAV WEB based Distributed Authoring and Versioning WWW World Wide Web Samsung Telecommunications America Enterprise IP Solutions Office This page is intentionally left blank Samsung Telecommunications America 239 Samsung Telecommunications America 240
8. 2009 02 11 1 Fa Ass on Pope ld oe To preview a ringtone click a ringtone file in the PC pane list and click the Play button You can hear the selected ringtone from the speaker connected to your PC Other functions are the same as in the Background Image tab Samsung Telecommunications America Enterprise IP Solutions Troubleshooting When Logging in to a Server from the OfficeServ Communicator Invalid IPP Regist User ID When the phone number is an unavailable one When you enter a phone number that is being used Enter a correct phone number registered in the system In SoftPhone Link mode only SoftPhones When the connection information used to connect to the OfficeServ succeed in initialization Link is incorrect Select Configuration gt Connection tab Check the link IP address and link port number When the OfficeServ Link is not running Check whether the OfficeServ Link is operating normally Call Initialization Fail When the phone number is not a correct number registered in the system Check whether the phone number is a number that can be used in the system When the connection information used to connect to the OfficeServ Link is incorrect Select Configuration gt Connection tab gt Link IP address Check link port number Messenger Authentication Fail In Professional mode this error may occur in one of the following cases When the connection information used to connect to the messenger server
9. Enterprise IP Solutions Office 4 When the contacts stored in the file are read successfully they are displayed as a list in the Import pane as shown in the figure below H PhoneBook Sync Import Import impart B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 FA PhoneBook Sync Import Import impart B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 t Import Samsung Telecommunications America B Total B Applicable contact g0 PE amp Total amp Marketing B Applicable contact Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 g0 PE m Reload Reload 115 Enterprise IP Solutions Office 6 You must click the Save button Communicator to actually import the contacts to your OfficeServ Fa PhoneBook Sync Import Import Import Reload B Total E Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 A Marketing Ann Audrey 010 555 1234 4033 r4 When the contacts are imported successfully they are displayed in the list of the PC pane as shown in the figure below FA PhoneBook Sync Import Import Import Reload E Total B Total Abn Audrey 010 555 1234 4033 Ann Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 Kim Bobby 010 555 5678 4032 amp M
10. This page is intentionally left blank 8 Samsung Telecommunications America Enterprise IP Solutions Office Chapter 1 Introduction What is the OfficeServ Communicator The OfficeServ Communicator OSC is an integrated client communications application that brings together two devices your Business PC and your Business Telephone This enables subscribers users on the same phone system to communicate via Voice and Video as well as share Information and view Presence Awareness when the OSC is licensed in combination with the OfficeServ Messenger Application We call this Unified Communications The OSC can be installed in one of two Operation Modes Basic and Professional Basic provides three Device Modes SoftPhone UCPhone and DeskPhone These device Modes determine which device the OSC will be working with as your telephone device In SoftPhone Mode the PC Laptop becomes the telephone device In UCPhone Mode the OSC connects with the SMT i Series Phones while in DeskPhone Mode it connects with all other Samsung model phones NOTE NOTE N t With the exception is the DS 24D the OSC DeskPhone Mode can connect to all Samsung Business model phones available at the time of this writing The Professional installation Mode includes all the same functionality as with Basic Mode and adds to it the OfficeServ Messenger functionality The functionality added by OfficeServ Messenger are Presence Awareness Instant Messaging and
11. gt Default Web Site 2 Right click on the default web site and select New gt Virtual Directory from the menu displayed The Virtual Directory Creation Wizard is displayed as shown in the figure below Click Next Virtual Directory Creation Wizard Welcome to the Virtual Directory Creation Wizard This wizard will help you create a new Virtual Directory on this Web site Click Next to continue Cancel Samsung Telecommunications America Enterprise IP Solutions Office 3 Enter OSCUpdate as an alias for your virtual directory then Click Next Virtual Directory Creation Wizard Ed Virtual Directory Alias Tou must give the virtual directory a short name or alias for quick reference ae Type the alias you want to use to gain access to this Web virtual directory Use the same naming conventions that you would for naming 4 directory Alias Joseu pdatel lt Back Cancel 4 Click Browse and select the folder you want to connect to the OSCUpdate virtual directory Click Next Virtual Directory Creation Wizard Web Site Content Directory Where is the content you want to publish on the Web site Enter the path to the directory that contains the content Directory EA Program FilesttS amsung Electronics 0S CUpdate Browse lt Back Cancel Samsung Telecommunications America 19 20 5 6 Enterprise IP Solutions OfficeSer Sel
12. 5 a Officesery_Communicatorsetup 2122009 log Text Crocunent E OfficeSery_CommunicatorSetup_2 16 2009 log Text Document E OfficeSery_Communicatorsetup 2 18 2005 log Text Document kA Aari folder to fz OficeSery_CommunicatorSetup_2 24 2009 log Text Document E OficeSery_Communicatorsetup 3 3 2009 log Text Decumant EhlSamsung OthiceSery Communicator W003 2009 Application Make a new folder fat Share this folder Other Places Gee Local Disk Cs E Me Douek G Shared Documents My Computer J Hy Metwork Alaces Drtails 181 Samsung Telecommunications America Enterprise IP Solutions Office i Closing the Windows Automatically After Sending or Receiving Files The Send Files and Receive Files windows have a checkbox at the bottom of them that you can use to specify whether to close the window after sending or receiving files File Send Er File Recieve Fle name oa Sereung OfficeSery Co Wat File name Samsung Offcesery Co Total Sive a File Bs Save Folder ain If this checkbox is selected the Send Files or Receive Files window is closed automatically after sending or receiving files has finished 182 Samsung Telecommunications America Enterprise IP Solutions Office Whiteboard You can share a figure or program screen while chatting with your buddy using a whiteboard I Structure of the Whiteboard The structure of the whiteboard is described below W
13. OfficeServ Communicator Installation Modes During the installation the person installing the software was asked if they wanted to install OSC Basic or OSC Professional NOTE IMPORTANT NOTE e These options can only be selected during the OSC software installation and cannot be changed unless you uninstall and then re install so that it asks to select these options again BASIC With OSC BASIC the user can select for the OSC to run in one of three different device Modes SoftPhone UCPhone and DeskPhone Each gives the user control over Audio Conference e Missed Call Notification Audio Recording Phonebook Answering Making Calls Schedule Call Control Transfer Hold Screen Pop Contact List both from Forwarding Speed Dial etc OSC Phonebook and Outlook Call Missed Call Logs SMS Text Messages o Dial from Outlook Contact List s o Video Calls Access to Easysett Not Available in DeskPhone Mode Free Dial And more PROFESSIONAL With OSC PROFESSIONAL the OfficeServ Communicator provides not only the BASIC functions listed above but adds collaboration to an OfficeServ Messenger Server Some of the collaboration added functions are e Buddy List requires SMT i5243 Phone e Screen Sharing e Chat e Video Chat up to 5 members e File Sharing e White Boarding e Phone Contents SMT i5243 Phone ONLY e And More e Presence Awareness t Requires the OS Link Easyset V3 Lice
14. Opposite Party Information Screen etc of the opposite party registered in the phonebook The Opposite Party Information screen displays by default the name email address and phone number The Opposite Party Information bar which you can click to show the Opposite Party Information screen is displayed only if the opposite party is a user registered in your phonebook Samsung Telecommunications America Enterprise IP Solutions Office Answering a Call This function allows you to answer the call f Answering a Call This function allows you to answer the call 1 OfficeServ SoftPhone rings and displays a message notifying you that a call has arrived Cali trom If the ring volume is set to minimum OfficeServ SoftPhone will display only a message 2 Click Send to answer the call Click Speaker or receiver to answer the call 3 Click End to end the call f the call was answered by clicking the receiver click the receiver again to end the call Samsung Telecommunications America 79 Enterprise IP Solutions Office Convenient Functions Functions Available during a Call This section describes the functions you can use while you are talking on a station or trunk call using the OfficeServ Communicator f Holding a Call If an urgent job occurs or another call is received during a call the current call can be held for a while and then re connected after the urgent work or
15. the function which displays the caller identification when a Call is received is enabled AME PASSWORD When checked you have to enter the password to change the Announce MEssage AME status AUTO ANS CO When checked trunk calls are automatically answered CALL Samsung Telecommunications America 57 58 Enterprise IP Solutions OfficeServ f Phone Status Tab In the Phone Status tab you can configure the various options related to the system 4 Select the Phone Status tab in the Configuration screen Configuration t gt Call Foward lear Phone Status All Calls i On Busy On No Answer On Busy OND Forward On No Answer Follow Me Tt Phone Password Change S5 Absent Message Ed Clear Shsent Msg Edit Cancel Call Forward Clear Disables clears Call Forwarding on the Phone for that user It does not clear the Forwarding destinations All Calls Forwards all received calls On Busy Forwards only the calls received while you are already talking on the phone On No Answer Forwards calls only if they are not answered On Busy On No Forwards calls if they are received during a call or are not answered Answer DND Forward Select this option when you do not want to answer the received calls and forward all of them to another phone or VM Follow Me If other OSC or keyphone user sets the call forwarding function that the calls received to his OfficeServ Communicator are to be forwarded
16. 4032 B Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 109 Enterprise IP Solutions Office 3 To export the selected contacts click the La button To export all contacts click the ana button When performing normally the selected all contacts are displayed in the list of the Outlook pane F PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 Kim Bobby 010 555 5678 4032 5 Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact 4 Click the button to export the contacts to Microsoft Outlook actually You can be prompted with a message box asking you to confirm the access to the contacts of Microsoft Outlook as shown in the figure below In this case you have to check the Allow access for checkbox and specify a period and click Yes Microsoft Office Outlook 4 program is trying to access e mail addresses you have stored in Outlook Do vou want to allow this IF this is unexpected it may be a virus and you should choose Mo Allow access For 5 When the contacts are exported to Microsoft Outlook successfully you will be prompted with a message box as shown in the figure below Outlook contacts applied 110 Samsung Telecommunications America Enterprise IP Solutions Office If the messa
17. A tieeec nec ease A EA E AA 42 QSC Control Detaile eiee a eree yeaa Ee EEEE ER EERROR REARS 48 Windows System Tray OSC Me nu cccccccesesccccceeceeeeeeeeeeeeeeeaeeeeeceeeeeeeeeeseeeeeeeeseeeeseceeeesssseaseeeeeeesaesaaageees 52 Configuring the OfficeServ Communicator Options ccccccccsseeeeeeeeeeceeeeeeeeeeeeeseaeeeeeeeeeesseueeeeeeeeeseeaaaas 54 Samsung Telecommunications America Enterprise IP Solutions Office CHAPTER 4 GETTING STARTED 2 MAKING A CALL We SIONS WING eC all escorre Eee R G EEE E EE dee neaamauedarieee nace aeen eda E EEE E TENE 72 Mak Tao is By a oa cen ee ere T A eee 74 f ANSWERING A CALL 76 Before Answering a Call ee 76 Answering ese tees accnnoesspacepacaneseaeeeneacesseecaieetdsbadecsdsaatuenaenacessacincconssbaceneaneseeeeseenesneaneaccbaceamasnwsaceaee 79 I CONVENIENT FUNCTIONS 80 Functions Available during a Call cccccceccccccccccceesseeceeeeesaeeeeeeeeeeeeeeeeeeeeeessuesseeeeeesssaesseeeeeeseessaaaeeeseeess 80 Vdeo T A E E E 86 Microsoft Outlook Add in Phone FUNCTION cccccccccceceeeeeeeeeeeeeeeaseeeeeeeeeeeeeeeeeeeeeessseeaeeeceeeessseaanseeeeeeess 88 OUT Oe esre roeie e A E sineasesqetedisescepiees 90 Drag amp Drop Call Message FUNCUON saceiazcusensssedtcoaisechensseestencntewoand cuieemaacesananieydsuaieegatesnentanatecmanreausamasniats 95 i MENU FUNCTIONS 97 EE ol Coy E E E N E A E E E E E A EA A eet eee ee E EAEE etree eee AT 97 PRONE OOM os crac eee ger A EE E E A E
18. Favorites Tools Help ae Q sack amp x a A ps Search Pp Favorites 4 Address http 165 213 89 106 0SCUpdate OSCVersionInfo txt v EJ co Links YersionInfo Yersion 1 0 0 3 UAL http 165 213 89 106 0SCUpdate Samsung OfficeServ Communicator Patch_ 1004_20090225_Site exe Trusted sites Enter the URL parameter value in the Address box to check whether the update file can be downloaded If the File Download window is displayed click Save to check whether the update file can be downloaded and saved normally File Download Security Warning Do you want to run or save this file Name Communicator Patch V i004 20090225 Site exe Type Application 6 25 MB From localhost Fun nave Cancel While files from the Internet can be useful this file type can potentially harm your computer IF jou do not trust the source do not run or save this software What s the risk Configuring the OSCAutoUpdate Environment After installing the OSC if the update server is changed or you need to change the file download location edit the OSCAutoUpdate ini file manually in the Config folder under the OSC installation folder P OSCVersionInfo txt Motepad KB File Edit Format wiew Help versioninfo wersion 1 0 0 3 URL http 7165 213 89 106 o0scupdate samsung officesery Communicator Patch_vl004_20090225_Site exe oown oadFi lernfo ascvers ionintorF lePath C 5 Temps oscversioninto txt o
19. Initial OfficeServ Communicator Settings When you run the OfficeServ Communicator for the first time after installation you must first configure the login information to use the various functions provided by the OfficeServ Communicator To Begin 1 Double click on the Samsung OfficeServ Communicator shortcut icon on the Windows Desktop which was created when you were installing the OfficeServ Communicator program or click Start Programs gt Samsung Electronics gt OfficeServ Communicator gt Samsung OfficeServ Communicator 2 When you run the OfficeServ Communicator for the first time after installation the Login Information screen opens so you can configure the login information for the device Mode you selected during the installation You must enter the correct OfficeServ Communicator login information to run the OfficeServ Communicator normally Ai Configuring the OfficeServ Communicator Login Information 32 Samsung Telecommunications America Enterprise IP Solutions Offi cesery Device Mode UCPhone Configuration F Device 2 Messenger e Station ID ID E Password Password Login Info e Computer IP Auto Manual e Server IP eens suv 5070 Server Port 5070 Phone IP Auto amp Manual Client Port 5070 Update Server IP 105 52 21 41 Cancel Device Station ID is the OfficeServ SMT i52xx Series Extension number that will be tied to this UCPhone connection Passw
20. InstallShield Wizard has successtully installed Samsung OfficeSery Communicator Click Finish to exit the wizard would like to launch Samsung OficeSery Communicator Even though it does not request that you reboot it is best to close all open applications and reboot the PC Uncheck the check box in the middle of the Installation Wizard screen before selecting Finish Instruction The OfficeServ Communicator installation Wizard has been completed Before continuing onto the configuration close all open programs and REBOOT THE PC NOW so that all changes made by the installation may take effect Samsung Telecommunications America 31 Enterprise IP Solutions Office Configuring the Initial OfficeServ Communicator Settings This section describes how to configure the login information when you use the OfficeServ Communicator for the first time after installation Information required e Before configuring the OfficeServ Communicator access to certain information may be required Station Device ID amp Password PC IP address IP Phone s IP address Link Server IP Address MP System IP Address Messenger Server IP Address Messenger ID amp Password IP Address of the Auto Update Server Contact your onsite System Administrator if you are not aware of any of the above information The onsite System Administrator should have been given that information during server installation Configuring the
21. Message Sends a message to the selected buddy If he is logged off it is sent to him when he logs in to the server the next time If you select Send Message the New Message window is displayed as shown in the figure below so that you can enter your message For more information refer to the Messages section New Message Hew Message Recipient kp3240t osm cor Delete Sender send Msg Cancel Move Group To Moves the selected buddy to a different group If you point to the Move Group To menu item a group list is displayed as a sub menu The group to which the selected buddy belongs is displayed as checked Select an unchecked group The selected buddy will be moved to the selected group Delete Deletes the selected buddy Selecting Multiple Buddies and the Related Context Menu You can select multiple buddies by holding down the Ctrl key and selecting them If more than one buddy is selected only the Make Call Chat Send Message and Delete menu items are available Samsung Telecommunications America 157 Enterprise IP Solutions Office Recent Buddies Tab Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the users with whom you have chatted or have had a conference recently You cannot change or delete the listed entries Es Buddylist i 3236 Mick F FE c m amp Recent t O 2 Online O 3240 Offline 158 Samsung Teleco
22. Office Messages You can send and receive messages to and from other OfficeServ Communicator users i Sending a Message 1 In the Information Management Box window click the EJ button 2 s Inthe New Message window enter the station number of the recipient and write the text to send New Message Hew Message Recipient Internal SMS External SMS Delete Send Msg Cancel 3 Click the BLEE button to send the message 126 Samsung Telecommunications America Enterprise IP Solutions Office f All Messages 1 In the Information Management Box window click All Messages under the Messages menu FA Information Box pw C Name Phone Number Date Message mm AbnAudrey 2009 02 26 15 25 56 Nict to meet vou Audrey mf Unknown 2009 02 26 15 2513 Hello 3236 mi Unknown aeie a anes ls Hello 3236 E Delete Delete All 2 A list of all messages is displayed To make a call to a person who sent a message select it and click the Make Call button To reply to a person who sent a message select it and click the Send Message button To delete a message select it and click the Delete button Samsung Telecommunications America 127 Enterprise IP Solutions Office Received Messages 1 In the Information Management Box window click Received Messages under the Messages menu 2 A list of the received messages is displayed FA Information Box a a Name Fhone Number Date Message
23. POP UP select the Outlook checkbox in the CID Search section of the Configuration screen Configuration CID Search Save file path fd OSC Address Book Path E Outlook Mask Contacts A Profile Photo i EasySet ees intap 192 168 1 110 Easyset Ed Suto Login OK Cancel Apply Samsung Telecommunications America 91 Enterprise IP Solutions OfficeServ Adding an Outlook Contact Enter the contact information for the contact for which the Outlook CID POP UP will be used njej i jeanne ye ean Thie ite nice eer be Ehear ba Hai wie Checking the Outlook CID POP UP Enter a contact that can be displayed in the Contact pane and then make a call to that contact When the call is made the contact information is displayed as shown in the figure below Sting Woodmack Samsung Work 3240 Internet Wien IC Display as Web page address IM address Phone numbers business J Be Home EJ Busness e Motte JEJE Addresses Business CJ C This is the mailing address waose E 92 Samsung Telecommunications America Enterprise IP Solutions OfficeServ _ l Outlook MASK If the contact information is not displayed normally each user can set his masks The masks frequently used by users are provided by default called built in masks For other masks each user can set them using the corresponding configuration window MASK A mask is a pattern
24. before your login time and the buddy registration requests you received but have not answered yet Watcher Notification 3238 kp 3238 0sm com requested the buddy registration Accept it Accept If you click the Accept button you will be registered as a buddy of the user that sent that request and will be displayed in the All tab of his Buddy List If you click the Reject button you are still displayed in his Buddy List but your status is displayed as offline If you click the Close button Ei the Buddy Registration Notification window will be displayed again for that user when you log in to the server next time Samsung Telecommunications America 163 Enterprise IP Solutions Office Deleting a Buddy To delete a buddy from your Buddy List select and right click on that buddy entry in the list and click Delete from the displayed menu E Buddylist n 3236 Nick amp h m Eh H etc wa A E Offline ES Profile t A 32 Call Offline OfficeSe M Chat t O J ied Send Mail Online 3 ar Send Message otiline Move Group Delete Add Group Add Buddy Delete Delete All You will be prompted to confirm the deletion Click the OK button in the Deletion Confirmation message box The selected buddy is then removed from the All tab list If the selected buddy is contained in Favorite Group 1 or Favorite Group 2 he is also removed from the respective Favorite Group list However
25. changes made i Deleting a Contact You can delete a contact from the phonebook 1 Select the contact to delete FA Information Box at a 5 Name Home 1 Home 2 Company hdobile Extension Ahn Audrey Kim Sting l Add Group Delete Item Delete Group 2 Click the button 3 Confirm the deletion OfficesSery Communicator k Do you want to delete the selected contact You Cannot Recover a Deleted Contact Once a contact is deleted from the phonebook it cannot be recovered Therefore take care not to delete a contact that contains important data 102 Samsung Telecommunications America Enterprise IP Solutions Office i Making a Call from the Phonebook You can make a call directly from the phonebook Making a Call Using the Make Call Button 1 In the Phonebook screen select the contact to call and click the button t gt Extension 3240 t gt Home 2791234 Mobile Home 1 2rgl234 3230 2 Point to Make Call from the displayed popup menu Then select a phone number from the displayed sub menu Making a Call Using the Context Menu 7 In the Phonebook screen right click on the contact that needs to be called ot Mame Pad po aa ee Home 2 Company Mobile Extension 820 NOE e e Send Message Call t t2 Homel 3238 i Change Gruop Pote Company 3240 t Mobilel 010 555 1234 2 Point to Make Call from the displayed popup menu Th
26. displayed so that you can accept or reject it Allowed buddies Displays a list of the users who registered you as his buddy Their buddy registration requests were accepted because the Accept always automatically option was selected or you accepted each of them by clicking the Accept button in the notification window displayed when he sent that request Blocked buddies Displays a list of the users whose buddy registration request you rejected Their registration requests were rejected because you rejected each of them by clicking the Reject button in the notification window displayed when he sent that request For the users in the Blocked buddies list your status is displayed as offline in their screens You cannot chat or have a conference with them 152 Samsung Telecommunications America Enterprise IP Solutions Office l Selecting a Tab The main screen contains four tabs used to display all buddies recent buddies buddies that belong to Favorite Group 1 and buddies that belong to Favorite Group 2 Select the tab that contains a list of the buddies you want to view E Buddylist 3236 Nick as ES EF Er Ea etc wa Ea officesery LAB 0 2 Add Group Add Buddy Delete Delete All Samsung Telecommunications America 153 Enterprise IP Solutions Office Content of the Tabs The main screen contains the following four tabs All Tab Displays all of your buddies you registered to chat with Initially only grou
27. he is still displayed in the list of the Recent Buddies tab 164 Samsung Telecommunications America Chatting You can chat with a buddy by selecting him in the Buddy List and clicking the Chat button or menu The Chatting window is displayed so that you can chat with him Structure of the Chatting window The structure of the Chatting window is described below 3 Chat 3238 T The Chatting window consists of four sections Toolbar Chat conversations Text input field and Status Chat buddy list and My Avatar Each of the four sections is described below Samsung Telecommunications America Enterprise IP Solutions Office 165 Enterprise IP Solutions Office i Toolbar The toolbar contains the buttons you can use to control a call the buttons for data communication and the buttons for inviting or deleting a buddy to or from a conference 3 Chat 3238 5 B E a Each button is described below Button Function Makes a call Only the master of the Chatting window can use this button If a call is connected currently this button is ii displayed as a Disconnects a call o Begins a video conference Only the master of the Chatting window can use this button ES Sends a file 4 Shares a whiteboard Only the master of the Chatting window can use this button i Invites a new chat buddy Only the master of the Chatting window can use this button x Forces a chat buddy
28. information sharing like Chat amp Video Chat White Boarding Screen Sharing and File Sharing The various modes are sold purchased and installed by user licenses based on the functionality required by the user Some users may need all five licenses based on how they wish to control and unify their communications Though the licenses are based on user functionality the actual licenses get installed on either the Switch MP the OfficeServ Link Server and or the OfficeServ Messenger Server NOTE NOTE Details of each of the Modes functionality and licensing are discussed in later sections in this manual Samsung Telecommunications America 10 Enterprise IP Solutions Office Understanding the OSC The OSC is Unified Communications Client software running on a client PC that takes the functionality commonly used and understood on our telephones and puts it at your finger tips and Screens on your PC The OSC can be run in three different Device Modes The OSC can be a Stand alone device when in the SoftPhone Mode when in UCPhone Mode it can work in connection to a UCPhone SMT i Series device or it can be run in DeskPhone Mode where it is connected to other Model Samsung business telephone proprietary devices All of which empowering the user when connected to make receive calls to from anywhere in the world as authorized by the organization Samsung Telecommunications America Enterprise IP Solutions Office
29. is incorrect When the login information ID and password for the messenger server is incorrect Select Configuration gt Connection tab In the Messenger section check the ID password server IP address server port number and local port number VCS Authentication Fail In Professional mode this error may occur in one of the following cases When the connection information used to connect to the VCS server is incorrect Select Configuration gt Connection tab In the VCS section check the server IP address When you cannot register a service to the VCS server To use the VCS function the system must have been configured properly Consult your system administrator about whether the settings for using the VCS function are configured properly Samsung Telecommunications America 215 Enterprise IP Solutions 8 Cary Off ceSery When Operating the OfficeServ Communicator The Buddy List menu is disabled in the main bar The VCS menu is disabled in the main bar DND Fail Forward fail Absence message setting fail Announcement fail Page fail When the voicemail box related function does not work The main bar is not displayed on Windows desktop Cannot make a video call 216 In Professional mode if you failed to log in to the messenger server check the connection information used to connect to the messenger server In Professional mode if the Buddy List function is being used check the oper
30. items of the Call Display screen are described below Item Phone number Name Status Function In the event of external calls the caller ID or Dialed Number Identification Services DNIS is displayed if they are provided In the event of station calls the extension number is displayed Displays the name of the opposite party connected The name is displayed only when the contact information exists or the caller s name is provided with the caller ID Displays the call status Samsung Telecommunications America 195 Enterprise IP Solutions OfficeServ i Call Control Button Main Screen The call control buttons in the main screen are described below Makes or receives a call Ends the current call Makes a call again to the most recent number you dialed Holds the current call or reconnects a held call Forwards the all current calls to another station Makes a conference call Picks up a call that is ringing on another station i Call Control Menu You can control a call using the context menu displayed when you right click on the main screen This menu is displayed only in Deskphone mode A call can be controlled using this menu This menu is not displayed in SoftPhone mode 196 Samsung Telecommunications America Enterprise IP Solutions OfficeServ AR New Ext Call Continuous Dialing LY Redirect Park L ll Unpark id Pick Up 8 Group Pick U
31. modify the current schedule click the Modify button A The lt Modify Schedule gt window is displayed You can modify the information for the schedule 4 To delete the current schedule click the Delete button The lt Schedule Deletion Confirmation gt window is displayed to ask you whether to delete the selected schedule Click Yes to delete the selected schedule Schedule Delete Samsung Telecommunications America 137 Enterprise IP Solutions Office l Adding a Schedule 1 Click the Add Schedule button in the Schedule screen The following screen is displayed a Sew Schedule Title Conference AAA Start Date 3 6f2009 12 00 00 AM A r End Date 3 62009 w 1 00 00 4M F Change Color All Day Repeat Mo Repeat wyt Alarm 15Min Before yt The Add New Schedule window consists of the following items e Title e Start date and time e End date and time e Color option All Day option e Repetition option e Alarm time e Schedule type e Description 2 Click the Save button to save the new schedule in your computer Click the Cancel button to close the window without saving the new schedule 138 Samsung Telecommunications America Enterprise IP Solutions Office l Viewing a Schedule 1 While the lt Monthly Schedule gt tab is selected if you move your mouse pointer over a schedule entry a tooltip is displayed to show the details of it as shown in the figure below
32. port The default is 6000 System IP Enter the IP address of the OfficeServ System System Port Enter the number of the OfficeServ Link server port The default is 6000 Computer IP Enter the IP address of the user s PC Phone IP Enter the IP address of the user s UC Phone Messenger The ID to be used when logging in to the OfficeServ Messenger server Password The password to be used when logging in to the OfficeServ Messenger server Server IP Enter the IP address of the OfficeServ Messenger server Server Port Enter the number of the OfficeServ Messenger server port The default is set to 5070 Local Port Enter the number of the port through which data is to be received to the user s PC from the OfficeServ Messenger server The default is set to 5070 Samsung Telecommunications America Enterprise IP Solutions Office Samsung Telecommunications America This page is intentionally left blank 63 Enterprise IP Solutions OfficeServ i Audio Tab In the Audio tab you can configure the devices to use on the PC where your OfficeServ Communicator is installed and set the various sound volumes 6 Select the Audio tab in the Configuration screen Configuration i Sound Device a Yolume aE Realtek HD Audio output we Ring vol MIC Realtek HD Audio Input hal Speaker Vol Ed ASClAuto Gain Control Mic vol Audio Tone Wol m Ringer Device Ringer Realtek HD Audio outpu
33. requirement 34 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Device Mode SoftPhone Configuration F Device 2 Messenger e Station ID ID San Password Password B Login Info Computer IP e Server IP iii S070 S070 System IP Server Port 5070 System Port Client Port 5070 Update Server IP 105 52 21 41 Device Station ID is the SoftPhone Extension number assigned licensed in the OfficeServ 7000 MP for this user Password is the Station password this is not to be confused with the Mailbox password The Station password is set in MMC 101 Computer IP is the IP address of the Local PC Drop Down allows you to select one IP address form a list of IP addresses if multiple NIC cards are enabled System IP is the IP address of the OfficeServ 7000 series MP System Port default is 6000 Messenger ID is the user s Messenger ID usually name osm com Password is the user s Messenger password This is assigned when the ID is created Server IP is the IP address of the OfficeServ Messenger Server Server Port default is 5070 Client Port default is 5070 Update Server IP is the IP address of the server containing the OfficeServ Communicator updates 3 Once all settings have been entered there are two options 1 If only using one Device Mode or you have applied all configurations settings press OK to Save Exit the Configuration and login 2 f needing to conf
34. screen Click the Video tab in the Configuration screen Check whether a camera is selected in the Capture Camera combo box If there is no camera selected select a camera to use from the combo box and click the OK or Apply button at the bottom right of the screen lf there is no camera listed in the combo box check the installation status of your camera After setting the camera connect a call again and check the My Screen area Q13 Voice cannot be heard during a video call Sound card setting error A13 Voice may not be heard depending on the phone mode and sound settings Check the following items Checking the phone mode 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen Samsung Telecommunications America 233 Enterprise IP Solutions Office 3 If Deskphone is selected in the Environment Mode at the top right of the Configuration screen you can make or receive a call only by using your phone Checking the speaker settings 1 Run the OSC 2 Log into the system 3 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 4 Click the Audio tab in the Configuration screen 5 Check whether a speaker device is selected in the Speaker combo box If there is no speaker device selected select a speaker device to use from the combo box 6 If there is no speaker device listed in the combo
35. searchable User Manual was not written specifically for the US market It may contain references to items not available in the US and may not have all items currently being offered in the US Logs the user In Out of the OfficeServ Communicator Logs the user out of the OSC closes the UC Main Control and exits the application Samsung Telecommunications America 53 Enterprise IP Solutions gm aii q ALFA 7 Serv i ro XY vV Configuring the OfficeServ Communicator Options The OSC Configuration contains all the user defined parameters and settings to required to have the OSC connect with the System and various other Servers In the the next few pages we will discuss those parameters and settings and the Tabs in the Configuration wheer you can find them First we need to open the OSC Configuration 1 Click the Configuration icon in either the OSC SideBar shown on the right or the Windows System Tray OSC Menu not shown Schedule Configuration f Option Tab The Option tab contains the settings for how the user interfaces with the UC Main Control 2 Select the Option tab in the Configuration screen Configuration Option re General UC Main Ei Run on Windows start up Ed Auto login when server recovers e ode Ed Run auto login Ed Show SideBar on mouse click e User Define 1 Messenger Conte e User Define 2 PhoneBook Notify a User Define 3 a fd On missed call Ed Use the notification sou
36. system using your OfficeServ Communicator the OfficeServ system checks the license for your OfficeServ Communicator If a license error occurs you cannot log in to the OfficeServ system using your OfficeServ Communicator In this case consult your OfficeServ system administrator Samsung Telecommunications America Enterprise IP Solutions Office Samsung Telecommunications America This page is intentionally left blank 41 42 Enterprise IP Solutions Office Chapter 3 Controls and Configuration OSC Controls i OfficeServ Communicator SideBar The OSC SideBar is displayed at the Left of the PC s screen when login to the OSC system is successful You can click on the SideBar and it will slide open so you can select from the functionality offered Simply moving your cursor off of the Sidebar will cause it to slide closed T WC Main Eg Messenger Contacts F Phonebook E call Log SideBar operation and location can be controlled by the user through the OSC Configuration m L ies tee Message GENERAL 7 E Show SideBar on Mouse Click Checked Default Easyset m Uncheck to Show Sidebar on Mouse Over E Audio Cont _ SIDEBAR POSITION J View Recordings a Left Default m Right Phone Contents A Schedule The sliding operation is provided to enable easy use This allows the menus contained within it to display either when clicked or when a mouse pointer is Configuration moved over it S
37. the OSC has been uninstalled successfully is displayed and asks you if you want to restart your PC now Samsung OfficeServ Communicator InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling Samsung OfficeSery Communicator Yes want to restart my computer now O No vill restart my computer later Remove any disks from ther dives and then click Finish to complete setup Back Cancel If you want to reinstall the OSC select Yes restart my computer now and click OK If you reinstall the OSC after selecting No the OSC may not be installed normally because the previously installed program has not been fully removed Samsung Telecommunications America 225 Enterprise IP Solutions gm e A Srvr 7 SAr A Yi I w Ces i V Common Functions and Terminology as it applies to the OSC Speed Dial AOM j Home wife Cell Call Pickup O M E 226 Users can save frequently dialed numbers as speed dial numbers and make a call just by pressing the corresponding speed dial button Call Pickup allows you to pick up a call ringing at another user s phone Automatic Redial is used when calling an outside number and you receive a busy signal When a busy is received and Automatic Redial is pressed the system will reserve a trunk and keep calling the number for you The Call Hold or Call Transfer functions allow the user to hold a call for
38. up the phone Click Speaker or the receiver Transferring an incoming call directly to a voice mailbox NOTE i Select Voice Mail Box from the AOM window and enter the voice mailbox number to transfer an incoming call to a voice mailbox Note that the Samsung SMVi card should be installed in the phone system and that the system administrator should already set the voice mailbox function by using the MMC program 82 Samsung Telecommunications America Enterprise IP Solutions Office i Mute Blocking Sound to the Caller This function allows you to hear the voice of the caller but to prevent the caller from hearing your voice during a call O calling Memu x EXE SECR MSG 7 Click Mute or select MUTE from the Soft Menu window while CONFERENCE ee Calling Memu x EXE SECR MSG 2 Click Mute again or select mute off from the Soft Menu nute Off window to disable the mute function CONFERENCE ae Samsung Telecommunications America 83 Enterprise IP Solutions Office i Conference Call This function allows up to five persons stations or trunks to participate in a conference call You can initiate a conference call and invite up to other four persons to it 1 Click the Conference button in the standby state Alternately click W Dispatch Cont the Open Audio Conference button in the menu bar Audio Conference errr E Enter the phone number to invite to the conference i
39. used to analyze phone numbers For example when a call is received from 0234591234 and 02 3459 1234 is stored in the Outlook Contacts the user can specify the mask AA XXXX XXXX __ to display the Outlook contact that matches the call number Where each of the letters A C D and X are recognized as a phone number digits and and are valid symbols A Any number representing Area Code C Any number representing Country Code D Delete Ignore any number in that position X Any number Built in Masks Below are the built in masks defined in the system XXX XXXX XXXX XXXX XXX XXXX XXXX XXXX A XXXXXXX AA XXXXXXX AAA XXXXXXX AAA XXX XXXX AAA XXXX XXXX A XXXXXXX AA XXXXXXX AAA XXXXXXX AAA XXX XXXX AAA XXXX XXXX AAA XXX XXXX AAA XXXX XXXX AAA XXXXXXX AAA XXXXXXXX A XXXXXXX A XXXXXXXX AA XXXXXXX AA XXXXXXXX AAA XXXXXXX AAA XXXXXXXX CC A XXXXXXX CC A XXXXXXXX CC AA XXXXXXX CC AA XXXXXXXX CC AAA XXXXXXX C AAA XXXXXXX Samsung Telecommunications America 93 Enterprise IP Solutions OfficeServ 94 Setting User Masks In the Configuration gt Etc gt CID Search section click the Mask button next to the Outlook checkbox CID Search fd OSC Address Book Cd OutLook Mask Contacts Enter a mask in the mask input field and then click the Add button Use the letters X A and C when entering a m
40. 16 07 Audio 2009 02 26 16 15 11 Audio 2009 02 26 16 13 24 Contact Num Play Time 00 00 14 00 00 32 00 01 36 Delete 135 Enterprise IP Solutions Office Schedule You can use the Schedule functions of the OfficeServ Communicator using the Schedule menu Viewing the Monthly Schedule Schedule 1 Click the Schedule icon in the OfficeServ Communicator menu bar or select Nr Schedule Schedule from the system tray menu The following screen is displayed 2 The Monthly Schedule tab is selected by default Today s date is highlighted i Viewing the Daily Schedule 1 Select the Daily Schedule tab in the Schedule screen The following screen is displayed Today s schedules are displayed by hour H Schedule dd ltem 136 Samsung Telecommunications America Enterprise IP Solutions Office l Viewing a Schedule H Schedule 2003 03 06 FAI Conference AAA 45 im Line Tio Oso oto ig 11 12 14 14 IE 19 20 71 Tma g0 of g a ac Poi a7 as i bi i F 7E Message a arm Tain Beet ine m Type Fecir Mody dd ltem Data Sync 1 Select the Schedule tab in the Schedule screen The following screen is displayed Today s date is displayed and selected in the calendar You can view the schedules registered for today in chronological order 2 To view the previous or next schedule click the Previous or Next button respectively 3 To
41. 26 10 00 17 2009 02 26 09 57 06 2009 02 26 09 55 55 2009 02 26 09 53 06 2009 02 26 09 51 33 2009 02 26 09 45 11 2009 02 26 09 48 47 2009 02 26 09 46 52 2009 02 25 19 43 36 00 45 36 OO 00 15 00 00 15 OO gd 11 00 00 07 00 00 11 k Delete All To make a call to the user of the selected history entry use the Make Call button To send a message to the user of the selected history entry use the Send Message button To delete the selected history entry click the Delete button To delete all recent history entries click the Delete All button If you click the Delete All button you will be prompted to confirm the deletion Samsung Telecommunications America Enterprise IP Solutions Office i Received Call List E In the Information Management Box window click Received Call List under the Call History menu A list of recent received calls is displayed m This function is the same as in the Recent Call List i Dialed Call List E Inthe Information Management Box window click Dialed Call List under the Call History menu A list of recent dialed calls is displayed m This function is the same as in the Recent Call List i Missed Call List m In the Information Management Box window click Missed Call List under the Call History menu A list of recent missed calls is displayed m This function is the same as in the Recent Call List Samsung Telecommunications America 125 Enterprise IP Solutions
42. 555 5678 4032 amp Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact Export 6 Click the Export button displayed or Save button The Export Contacts window is re Export Phonebook Se foe Export Type EXCEL Export 112 Samsung Telecommunications America Enterprise IP Solutions Office Specify the name and type of file to which the contacts are to be exported Save As Save in Of em Amy Music my Pictures My Recent 050 Server Management Studio Express Documents 3Files visual Studio 2005 Desktop hy Documents 33 My Computer e Save as type Excel File XLS v My Network EXPOrt 8 Click the Export button re Export Phonebook Ost Filename C Documents anc Find Export Type EXCEL v Export Samsung Telecommunications America 113 Enterprise IP Solutions Office Importing Contacts from an Excel MDB File 7 In the Phonebook screen click the 4 button 2 Select the Import tab in the Synchronize Contacts screen FA PhoneBook Sync Import Import Import Reload B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing B Applicable contact t Import g Pc 3 Select a file and click the Import button A import i in the Import Contacts window rf Import Phonebook ofc Filename es Find impart 114 Samsung Telecommunications America
43. 6 Mick says Hello Kim 3238 says Hi Last message received at 02 27 2009 09 13 20 To send a message to your chat buddy enter the text you want to send and press the Enter key or click the Send button To enter a line break hold down the Shift key and press the Enter key If you click the Font button T the Font window is displayed where you can select a font 169 Samsung Telecommunications America Enterprise IP Solutions Office Chat Buddy List and My Avatar The Chat Buddy List section is located to the right of the Chatting window A list of your buddies participating in the conference and their avatars are displayed in it Your avatar is displayed in the My Avatar section at the bottom right of the Chatting window 3 Chat 3238 3236 Nick says Hello Kim 3258 says Hi The Chat Buddy List displays the information for the buddies participating in the conference and their conference status In a buddy entry the avatar set by the buddy is displayed on the left and his chat name is displayed to the right above his avatar The phone file transfer and whiteboard statuses of the buddy are displayed as icons below his chat name And if you move your cursor over his chat name his user ID extension number messenger status and phone status are displayed as a tooltip You can hide the Chat Buddy List using the Hide Chat Buddy List button You can display it again using the Show Cha
44. Announcement Callback Leave Message Reserve Station Function Exchanges the connected call and held call Makes an announcement to a particular area Reserves a call when the called station is busy or does not answer Leaves a message when the called station is busy or does not answer When the called station is busy this notifies it that you will enter the Waiting mode OHVA Participates in a call that a station is talking on Voicemail Box Connects the opposite party to your voicemail box Leave Voice Allows the opposite party to leave a voice message Message Forward to Voicemail Box Forwards the connected call to the voicemail box of a specified station Record Call in Records the connected call in your Voicemail box Voicemail Box Allows you to check whether other stations have left a message while your station was busy or did not answer Message List Callback Status Checks the callback status Reverse Forward Allows other stations to forward calls to your station Redial Continuously If you select Redial Continuously from the Call menu a call is continuously made to the most recent number you dialed until the opposite party receives it or you click the Stop button call Retry Count Dialing Duration To make a call again before the time limit expires click the Redial button If the opposite party is a station subscriber the Redial Continuously function stops automatically when connected
45. B MBX MCL MGI MNU MOD MSG MTA MUA NMX NS NT EClass Block E mail Message E mail Gateway Extenstion Block FAX Block Forward ID Forward ID Giga Bytes Graphical User Interface Interactive Call Automation Internet Massaging Access Protocol 4 Internet Protocol Local Area Network List Block MegaBytes Mailbox Block MClass Block Media Gateway Interface Menu Block Mode Block Messege Mail Transfer Agent Mail User Agent Network Mailbox AMIS Block N o Answer S tation N o Answer T runk Samsung Telecommunications America OCS OSC POP3 PRT PSN PSTN QRY RC RTP SIP SMTP SPK STA STA SVM SVMi SWP TCP IP TS TT TTS TUI UMS Microsofts Office Communication Server Samsung s OfficeServ Communicator Post Office Protocol 3 Port Block Packet Switch Network Public Subscriber Telephone Network Query BLock R ecord C all or R ecord C onversation Real time Transmission Protocol Session Initiation Protocol Simple Mail transfer Protocol Speak Block Samsung Telecommunications America Station Block Samsung Voice Mail Samsung Voice Mail in skin System Wide Parameters Transmission Control Protocol Internet Protocol T ransfer S tation T ransfer T runk Text To Speech Telephone User Interface Unified Messaging Service Samsung Telecommunications America Enterprise IP Solutions Off ice 237 Enterprise IP Solutions Office 238 V
46. C WWINDOW Liweoping 165 213 176 063 Pinging 165 713 176 063 with 32 bytes of data Reply from 165 T6 0 reply from 165 Reply from 165 Reply from 165 time Ime TTL b4 Lime Ime TTL b4 time Ime TTL b4 2 time Ime TTL b4 PEER 78 93 f fle fe fle 11 ee oe ee tT tam td tt ail al 176 13 1 Ping statistics for 165 219 176 868 Packets Sent 4 Received 4 Lost 0 0 loss Approximate round trip times in milli seconds Minimum Imes Maximum ims Average Ime Samsung Telecommunications America Enterprise IP Solutions Office Checkpoint During the OSC Software Installation you will be asked three questions that you must be prepared to answer Setup type Screen 1 English This one used in US Canada Market O Korean O Italian Setup type Screen 2 O SCM Domestic NOT used in the US Canada OfficeServ 7000 Series This one used in US Canada Market Setup type Screen 3 O Basic O Professional N These can NOT be changed after installation has started To change you must uninstall and re install and than select a different option at that time Please select carefully Setup type Screen 4 O UCPhone O SoftPhone O DeskPhone Installation simply selects the the Mode that begins when the installation has completed N These options can be changed at any time after the installation The selection during the After installin
47. Communicator on the displayed menu Select a phone number from the displayed sub menu to which you want to make a call 89 Enterprise IP Solutions Office f Hang Up a Call from Microsoft Outlook You can hang up a call using the OfficeServ Communicator from Microsoft Outlook gt 1 Click the Hang Up button in the OfficeServ Communicator toolbar Forwarding a Call from Microsoft Outlook You can forward a call using the OfficeServ Communicator from Microsoft Outlook 7 While you are talking via your OfficeServ Communicator in the OfficeServ Communicator toolbar of Microsoft Outlook enter a phone number in the Phone Number combo box and then press the Enter key or select a previously entered phone number from it 2 a Click the Forward button in the OfficeServ Communicator toolbar Outlook CID POP UP f What is the Outlook CID POP UP The Outlook CID POP UP function allows you to view the Outlook contact information when a call is made to or received from an Outlook contact To use this function Microsoft Office Outlook must be installed on your PC Since each user may use a different method to register contact information a configuration window where the user can define the patterns directly is provided 90 Samsung Telecommunications America Enterprise IP Solutions OfficeServ l Enabling the Outlook CID POP UP OSC Configuration gt Etc gt CID Search To enable the Outlook CID
48. Convert fal Source Image Target Image Option Fitto on screen Fit to max size a Converting Fitto min size SOuUrce Target Folder CoMDocuments and Settings Cla Eien save mage Close Setting the Conversion Option There are the following three conversion options e Fit to Screen e Fit to Largest e Fit to Smallest Samsung Telecommunications America 209 Enterprise IP Solutions Office Converting an Image Fa Converting After selecting the conversion option click the Convert button The selected image is converted in accordance with the selected conversion option Image Convert fal Source Image Target Image Fitto on screen Fitto max size twee Converting Fitta min size Target rE Folder C Documents and Settings Cla eee save Image Specifying the Saving Folder To specify the folder where you want to save the converted image click the Browse button next to the Folder Location field Saving the Converted Image To save the converted image click the Save Converted Image button The Save As window is displayed Enter a file name and click the Save button The converted image is saved as the specified file 210 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Save As Saver QMyPowes OB D My Recent Documents Desktop Blue hills jpg Sample Pictures Sunset jpg My Documents as
49. Favorite Group 2 in the Favorite Group 1 or Favorite Group 2 tab Delete Deletes the selected group If it contains a buddy you will be prompted to confirm the deletion Samsung Telecommunications America 155 Enterprise IP Solutions Office When a user is selected the context menu contains the menu items as shown in the figure below E Buddylist aaah 3236 Nick amp Bom amp H etc 1 2 3237 Offline SO EE proie ene H otticese gt cal U O iM Chat offline t wy q Ei Send Mail Offline f Send Message Move Group gt Delete Add Group Add Buddy Delete Delete All Details Displays the detailed information for the selected user In the Detailed Information window the phone status messenger status name chat name extension number department job position email and contact for absence are displayed You can make a call to begin to chat with or send an email to the selected buddy O Profile Nickname 3240 Extension 3240 Dept Position E Mail kKpsedo osm com Away Contact E Mail 156 Samsung Telecommunications America Enterprise IP Solutions Office Make Call Makes a call to the extension number of the selected buddy Chat Begins chat with the selected buddy For more information refer to the Chatting section Email Runs Microsoft Outlook and enters the email address of the selected buddy in its Recipient input box Send
50. Figure 1 OfficeServ 2G UHL Communicator Task Bar Option LogOut T 3 04 PM You can now open the OfficeServ Communicator configuration to change the Device Mode selection To do this again right click on the OfficeServ Communicator icon in the Task Bar OfficeServ Communicator KROS 11 33 AM Now select Configuration as indicated by the RED arrow in Figure 5 on the left Figure 5 OfficeServ Communicator Task Bar Option Configuration 37 Enterprise IP Solutions OfficeServ Select the Device Mode for the communicator For review Soft Phone mode is used as an independent device that must be licensed on the switch UC Phone mode is typically used in conjunction with SMT i52xx Series model phones can be used with limited functionality with SMT i3105 and the Deck Phone mode is used with all other phone model types In the example below UC Phone Mode is selected Configuration Lil Device 5 Messenger Station ID ID Password SS Password eeccece Login Info Local IP 4uto amp Manual Server Phone IP Suto Manual Local Port a070 192 168 1 126 E EL EYE IF 192 168 1 110 Cancel Apply Once you have selected the Device Mode Click OK and this will close the configuration m MainBar configuration Now again right click on the OfficeServ Communicator icon in Main the Task Bar and this time select Login Messenger Contacts MO g iii PhoneBook To do this righ
51. If the opposite party is an external subscriber you must click the Stop button to stop the Redial Continuously function when connected 198 Samsung Telecommunications America Enterprise IP Solutions Office Forward to Another Station When a call is received you can forward it to another station without answering it by selecting Forward to Other Station from the Call Control menu If you select Forward to Other Station from the Call Control menu the Forward to Other Station window is displayed Redirect Please enter the number Enter the number to which you want to forward the call and click the Make Call button The call will be forwarded to the specified number Pickup Station Call You can pick up a call that is ringing on another station If you select Pickup Station Call from the Call Control menu the Pickup Station Call window is displayed Pick Up Please enter the number Enter the extension number whose call you want to pick up and click the Make Call button Pickup Group Call You can pick up a call that is ringing on another station that is a member of a group If you select Pickup Group Call from the Call Control menu the Pickup Group Call window is displayed Enter the group number and click the Make Call button Samsung Telecommunications America 199 Enterprise IP Solutions Office Forward Immediately You can forward the current call to another station As soon as your
52. In this mode the OfficeServ Communicator controls existing digital phones through the OfficeServ Link V3 The functions provided in the OSC DeskPhone and the ways that they are provided are identical to the existing OfficeServ Call Similarly to the OSC UCPhone Mode while in DeskPhone Mode you MUST use a Samsung Digital or IP device to talk with the caller Samsung Telecommunications America Enterprise IP Solutions Office OfficeServ Communicator Feature Compatibility Table An f indicates that the corresponding feature is compatible with its corresponding Operational Mode OfficeServ Communicator OSC SMT i Phones Basic Professional UC Desk Soft _ UC gt Desk i Phone Phone Phone Phone Phone 3105 5210 5220 5230 5243 Mode Mode Mode Mode Mode OSC FEATURES Phone Contents Background Images Custom Ring Tones Sync Phonebook Between OSC amp Phone Buddy List Requires i5243 Phone s only No Client software required OSC Integrated Call Recording Voice Only Video Call Video Recording Voice amp Video Chat Instant Messaging 1M Text Chat No Audio File Sharing Y Y Y Presence Awareness Screen Sharing Video Chat IM with Video Up to 5 Members You 4 Text Chat No Audio White Boarding Access to EasySet Audio Conferencing Call Control Transfer Hold Forwarding Speed Dial Called Missed Call L
53. JPG Of 2009 02 11 1 1031 KE Samsung Telecommunications America Enterprise IP Solutions Office i Background Image Tab The lt Background Image gt tab displays a list of the background images saved in the computer and phone Folder Location Click the Browse button Maa The Browse for Folder window is displayed for you to change the currently specified default folder for the background image Browse for Folder Samsung OfficeServ Commu A Binaries Config Contents DE Log PhoneData Icon O Photo 9 Ringtone Wallpaper ra D arm wra TT yt Select a folder other than the current default folder and click OK The default folder is changed to the selected folder The selected folder will be used as the default folder until you change it again If you click the Cancel button the Browse for Folder window is closed and the current default folder does not change Loading a List Click the Load List button 4 import to load a list of background images saved in the phone The summarized information on the loaded images is displayed using a popup window for about three seconds and it is displayed in the Phone pane list Samsung Telecommunications America 207 Enterprise IP Solutions Office The summary consists of the following three pieces of information e Total number and size of images e Used number and size of images e Available number and size of images Deleting an Ima
54. LECOMMUNICATIONS AMERICA SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide PRINTED IN USA 09 11 ABOUT THE MANUAL Purpose This document describes the required specifications and outlines the steps required to successfully install and use the OfficeServ Communicator i Document Organization This document laid you to walk the user through the installation steps and use of all the functionality of the OfficeServ Communicator Di Information on the OfficeServ Communicator User Manual This OfficeServ Communicator User Manual was written based on the products working in Korea and operating in the Professional mode Because the products used overseas and the products in Korea have different functions some of the information provided in this manual may not correspond to the products used overseas Revision History EDITION DATE OF ISSUE REMARKS 01 05 2010 First Edition 02 09 2011 Second Edition Samsung Telecommunications America Enterprise IP Solutions Office Conventions amp Safety Concerns The following types of paragraphs contain special information that must be carefully read and thoroughly understood To ensure product safety and proper operation information followed by the following icons should be carefully read before installing or using the product l Symbols WARNING Provides inf
55. Line In Balance Balance Balance Balance Balance e re E a a Volume Volume Volume Volume T Mute T Mute W Mute Crystal WDM Audio Samsung Telecommunications America 219 Enterprise IP Solutions Office Speaker Volume Control Volume Control allows you to set the speaker volume of OfficeServ SoftPhone in the Master Volume and Wave items Set the volumes of the items to the maximum NOTE 8 Mark the Mute of Microphone E Master Yolume _ ial x Options Help Master Volume Weve DW Sunith CD Player Microphone Line In Balance Balance Balance Balance Balance Balance pF s b ap dit a gt fF we Ts Volume Volume Volume Volume Volume Volume I bute all T Mute T Mute T Mute M Mute Crystal WDM Audio NOTE Microphone Mute Setting lf the Mute of Microphone is not marked your voice can be heard through a speaker when you speak 220 Samsung Telecommunications America Enterprise IP Solutions OfficeSe Microphone Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices in the Windows2000 desktop 2 Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties a x Volurne Sounds Audio Voice Hardware sound playback Fas Default device Crystal WOM Audio Volurne Advanced Sound recording a Default device Cr
56. My Computer T a File name v fi My Network Save as type JPEG image ka Water lilies jpg winter jpg Samsung Telecommunications America 211 Enterprise IP Solutions Office i Phonebook Image Tab The Phonebook Image tab displays a list of the phonebook images saved in the computer and phone There is a difference in the image size and the total size of images that can be saved in the phone and other functions are the same as in the Background Image tab Contents Management Phonebook Icon Phone Delete Import Filename Date Filename Type 1192415256_Ni JPG Of 2009 02 11 1 7 Jpg 15 85EB JPG Ol 2e5222bb2_S5 JPG 0f 2009 02 11 1 alyssa chiai103001 ip9 32 46KE JPG Ol BJP JPG Ol 2009 02 11 1 B JPts 15 85EB JPG Ol 75_ARAIVALS JPG 0f 2009 02 11 1 alyssa chial JPG Of 2009 02 11 1 alyssa chiasi JPG O 2009 02 11 1 Gl A ipas alyssachiasde ci Of 2009 02 11 1 EE MMEM Cuinese PEOP JPG Of 2009 02 11 1 ER FeiFei bme BMP 2009 02 11 1 EE Fullwalls blog JPG Ol 2009 02 11 1 Image Convering Nicole Kidman JPG Ol 2009 02 11 1 nicole kidman JPS 0f 2009 02 11 1 Size 212 Samsung Telecommunications America Screensaver Tab Enterprise IP Solutions Office The Screensaver tab displays a list of the screensaver images saved in the computer and phone There is a difference in the image size and the total size o
57. P address and system port are set correctly in the Connection tab of the Configuration screen 2 Check the network connection status 3 Consult your system administrator about the error message displayed on the main screen Q8 When logging in to the system in UC Phone mode the message Connecting UC Phone is displayed on the main screen A8 Ifthe message continues to be displayed for more than 30 seconds select the Logout or exit menu to cancel the login and then check the following items 1 Check the UC phone operation status If the UC phone is set to busy you cannot log in to the system and the related warning window is displayed 2 When logging to the system while the UC phone is in Idle mode if the same symptom occurs reset the power or network connection of the UC phone and then retry to log in to the system Samsung Telecommunications America 231 Enterprise IP Solutions Office 232 Q9 When logging in to the messenger server an error message is displayed A9 When the messenger connection information is set incorrectly or the messenger server does not operate you cannot log in to the server Check the following items If the message Check the messenger local port is displayed 1 2 3 4 Run the OSC Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Connection tab in the Configuration screen Change the value of the Local
58. Port item in the Messenger section to a 4 digit value of 5000 to 6000 except 5060 Log in to the messenger server again If the message Failed in authentication is displayed 1 2 3 4 Run the OSC Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Connection tab in the Configuration screen Set the ID and password again in the Messenger section If you need to check the ID and password contact your administrator Log in to the messenger server again If the message Failed to connect to the messenger server is displayed 1 Contact your administrator to check the operation status of the messenger server 2 Check the network connection status Q10 When logging in to the VCS server the message VCS usage error is displayed A10 When the VCS connection information is set incorrectly or the VCS server does not operate you cannot log in to the server Check the following items Checking the connection information 1 Oa N Run the OSC Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Connection tab in the Configuration screen Check whether the server IP address is entered in the VCS section Log in to the VCS server again Checking the VCS server operation status 1 2 Contact your administrator to check the operation status of the VCS server Check the networ
59. S sid E RUU sea gt UME ODS PEM AAG Be AN AW ABS TS gt Deo uaaal gt User ozs reu s HYS At e va yyw dE GOW gt Uisrics gous j gt OS CoS HJF IE 55 Hd Easyset Login Screen OfficeServ Communicator Easyset D Regardless of whether you use Easyset you should ask the administrator for more information including whether Easyset is available and the URL For more information on how to use Easyset refer to the OfficeServ EasySet manual This function is supported only in the OfficeServ Communicator Professional mode Moreover this function is not supported in the SCMv2 system for Korea Viewing Recordings Using the View Recordings menu in the menu bar you can view the recordings made while you were talking on the OfficeServ Communicator 1 Click Mt in the OfficeServ Communicator menu bar The following screen is displayed A Player Local Contents ee 2008 02 26 n gaas 2009 02 26 laz Start Time Contact Num Play Time OfficeSer COMMUNICATION Delete 2 Select the period of time during which the recordings you want to view were made and click the Query button 134 Samsung Telecommunications America 3 To play an entry in the list select it and click the Play button fF Player OfficeServ COMMUNICATIO Samsung Telecommunications America H Local Contents Enterprise IP Solutions Office Cel emer 2008 02 26 n meee 2009 02 26 az Start Time 2009 02 26 16
60. T E E E Padene 97 Messages Call HISTOTY sch 2codecszenceetccecadcansexacaedadendeedecddepevatasttaddensichodudenecodaeassndentesdcaddansceat sac ACOE RENALE REER 122 DM STO a a detent eset as see ssc set aerns see esteas eee msocemn ca deat eeepc ace sesnetessece eee eesemacteee seep caeeeees 124 PTS Sh SS ace eres ose cies cape A AE TE AI N E E EE E 126 E E E E E I E E E A T A A E E E E E T F 132 VioWiInNg Recordings sisese E E EE eee eee 134 SE ace E E E E E A NE OE E O A E E 136 DOE E E E deiyae se dees sat ueaeens 143 IM PS 146 Starting the MSSSONGET vocccnsarandeneraiwencnicecddeatesnsoesacsnsanecsticeacecesiiantenbaoeneeseneonbesiwecsedeaidenteshannccabesiabecedasnbands 146 Managing Your Buddies sicxicseteacncsaceccttaeeatecscetesnnse deodecudadcuesdadeedacndstoseedededdecnddeatncdeecesbeeshesieseteesdanoseidelnas 160 EE e E EEEN EP A E A AE E E A EE E E EE E A E ET 165 Connecting a Video cccccccceeeeeccecceeccaeeeeeceeeeeseaeeeeeeeeeeeseaeseeeeeeeessaeeeeeeeeeesseeeseeeeeesssaeaseeeeeeeeeeesssaaaeeeeeeees 174 Sending and Receiving Files sscorpsisicserroresinesrsirineresi deo e Epere iep reire E EEEE EI Eor E re E OA EEEE 177 WEDO AO erir E EE T etc E E E E E 183 Samsung Telecommunications America Enterprise IP Solutions Office CALL CONTROL INTEROPERATING WITH THE OFFICESERV LINK 195 Call Control SQV ICC sessen erare e EEE Eai EOE Er E 195 f UC PHONE MODE FUNCTIONS 206 Sending PHONE COMENL cisccccdcecsinscncecdecessaneeid
61. To display the lt Schedule Details gt window double click a schedule entry Title Conference Team Date 2009 09 14 Time 15 00 00 16 00 00 Place Msg Alarm 15Min Before Type Meeting 2 The lt Schedule Details gt window shows the details of the selected schedule To modify the selected schedule click the Modify button MMEEUEAIN The lt Modity Schedule gt window is displayed You can modify the information for the selected schedule 3 To delete the selected schedule click the Delete button 4 To close the lt Modify Schedule gt window click the OK button nk y f View Schedule Title Conference Team Place Date 2009 09 14 Time 15 00 00 16 00 00 Msq Alarm 15Min Before Type Meeting Modify Samsung Telecommunications America 139 Enterprise IP Solutions Office l Modifying a Schedule 1 Click the Modify button in lt Schedule Details gt window The lt Modify Schedule gt window is displayed You can change the details of the selected schedule and save the changes in your computer a Edit Schedule Title Conference 444 Start Date 3 6f2009 3 E 12 00 00 AM 2 End Date 3 6 2009 w 1 00 00 AM z Change Color All Day Repeat Mo Repeat Alarm 15Min Before Type Meeting Message Cancel f Deleting a Schedule 1 Click the Delete button in the lt Schedule Details gt window to delete the selected schedule The lt Schedule Deletion Confirmatio
62. Unable to get information Multicast Phone IP Port Please check the status of network connections In this case click OK to close the message box Then in the Phone IP item select Manual and then select Auto again If the phone IP address can be retrieved successfully it is displayed in the deactivated window If an error notification window is still displayed check the UP phone status and try again or select Manual and enter the IP address of the phone directly Samsung Telecommunications America Enterprise IP Solutions OfficeServ Changing to a different Device Mode If the Login ID in step 4 is not in the Device Mode you wish you can change between modes This requires that you logout select a new Device Mode and then login To logout right click on the OfficeServ Communicator icon in the Task Bar OFficeSery Communicator KOS 11 33 4M Then select Logout as indicated by the RED arrow in Figure 4 on the right MainBar 4 Configuration E Main Ez Messenger Contacts PhoneBook Call Log Message Exec Secr EasySet Audio Con view Recordings Phone Contents Schedule OSC Information Help Login T Exit Hape Oe id ik at Samsung Telecommunications America 4 16 PM MainBar Configuration Main Ei Messenger Contacts Phonebook Call Log wa Message Exec Secr EasySet Audio Conf View Recordings Phone Contents Schedule DDE Presence
63. a Unknown 2009 02 26 15 25 13 Hello 3236 Received Message E elete Delete All To make a call to a person who sent a message select it and click the Make Call button To reply to a person who sent a message select it and click the Send Message button To delete a message select it and click the Delete button To delete all the received messages click the Delete All button 128 Samsung Telecommunications America Enterprise IP Solutions Office i Sent Messages 7 In the Information Management Box window click Send Messages under the Messages menu 2 A list of the sent messages is displayed fF Information Box Name Fhone Number am 4hnn Audrey SERIE 2 5 15 25 56 Nict to meet you Audrey gf Unknown 2009 02 26 15 25 13 Hello 3236 sent Message k Delete Delete All To make a call to a person from a message was sent previously select it and click the Make Call button To send a new message to a person to whom a message was sent previously select it and click the Send Message button To delete a message select it and click the Delete button To delete all the sent messages click the Delete All button Samsung Telecommunications America 129 Enterprise IP Solutions Office f Sentence Box l 2 Detail view View Details window for a message you can save a message to the Sentence Box by clicking the Save to Sentence Box button To Mick to meet you Audrey Dele
64. a short time or to transfer the call to another person based on the needs of the caller Samsung Telecommunications America Enterprise IP Solutions e A y ri Conference Call Conferencing allows up to 5 people to speak to one another at the same time over a phone connection Call Forwarding allows you to automatically pass control of incoming calls to another station or device such as VoiceMail when you cannot answer the calls Callback is used by station to station calls when the called station is busy off hook When a busy is received and Callback is pressed the system will monitor the busy station and notify the calling user when the busy station becomes available DND Do Not Disturb automatically rejects all incoming calls and when set can forward them to another station or device such as VoiceMail Page allows the user to deliver an announcement to both OfficeServ SoftPhone or keyphone users and external users at the same time This function allows a secretary to transfer an external call to the boss conveniently Caller Identification Display CID When a call is received the phone number and name of its caller are displayed on both the main screen and telephone display so that you can know who is calling NOTE not all calls are delivered with CID Samsung Telecommunications America 22 Enterprise IP Solutions Office Video Call Provides the Inter Station Video Call function wh
65. all the contacts contained in it are deleted too 1 Select the contact group to delete FA Information Box x on ae 3 DEMIE Hame Home 2 Company Mobile Extension Marketing E Edit faroup Add troup Add Delete Item Delete Group 2 Click the MAGGE button to delete the selected contact group Note that all the contacts contained in it are also deleted Deleting All the Contacts and Contact Groups To delete all the contacts and contact groups from the phonebook select All from the Phonebook menu Then click the Delete Group button 100 Samsung Telecommunications America Enterprise IP Solutions Office Modifying a Contact You can modify a contact registered in the phonebook 1 In the Phonebook screen double click on the contact to modify The Detailed Information window is displayed as shown in the figure below The detailed information for the selected contact is shown in this Ez Detail Information Last Ehn Menmo m E mail HomePage company Cancel 2 Click the button The Modify Contact window is displayed as shown in the figure below You can modify the information for the contact TASE SUcrey l x Memo Find Pic Home Home 2 Business Mobile a4 Da Eag DI ho an oo Extension fm E mail HomePage Company Cancel Samsung Telecommunications America 101 Enterprise IP Solutions Office 3 Click the button to apply the
66. am Keys Screen VM AME FORWARD ALL f Soft Key Window Much like Program Keys amp the Function Menu the Soft key window gives the user easy access to functions and features they may require The Soft Key window s is only available when the user is on the phone The Soft Keys available will change based on the call type Options may GROUP LISTEN be different depending if you the user is on an Intercom call a Trunk call connected to their VM listening to a message etc O Calling Menu O Calling Menu PAGE a CONFERENCE MEET ME PAGE TRUNK FLASH The two figures to the left are an example of a Soft Key window displayed during a Trunk call Samsung Telecommunications America 49 50 Enterprise IP Solutions Office i Functions Menu Window The Functions Menu Window displays convenient commonly used features of the system The OSC lists them as a menu item Simply Click a menu item to use a specific function The figures below are an example of the Functions Menu Window displayed by clicking the blue arrow to the right of the Phone status indicator g Call Forward p dex Station Lock F All Calls 5049 LAST REDIAL On Busy 5049 Somm SAVE REPEAT On No Answer 5049 s SPEED DIAL On Busy On No Answer DIRECTORY OND Forward S049 n VM MESSAGE STH MESSAGE PAGE PILEUP Unlocked DIR PICKUP External Outgoing DND Locked All Calls IN OUT GROUP STATUS MSG HOLD PICKUP PAGE
67. amsung Telecommunications America Enterprise IP Solutions Office i OfficeServ Communicator UC Main Control Full View woseeeeeensasseeeeenasseeeeennsseeeesnssaseesennaassereenaasseeeeenaaseceeenaasaceesonsaaseerennaasersenaaasereeenaasaeeeenaaaaeeeenasaseesennaaseet neee LED Indicator for Operation proeesneaneaneaneaneeneeneeneeneenteneeateateateareateateaenenasnnenaneasene Icons indicating the terminal s settings J een ae In in aren ARNT UC Main Display prvnenenennnern Minimize button pe ees Shrink UC Main Control button TTT O Hide button COMMUNICATOR fees Show Hide Dial pad button ouai User Assignable button ENESA EAE ARN E Function buttons ATEI EET AE EEE E TE EE TEE AARETE E EEE Show Hide Call List button N ea cereale aie A E E N nna nie E E A E E E E Call End Redial Hold Forward Pickup Animated icon indicating phone status Scheie desis A E EE E E T E E nace ses an Animated icon indicating user status Samsung Telecommunications America 43 Enterprise IP Solutions OfficeServ i Control Descriptions LED Indicator for Operation Status Displays the current status of the OfficeServ Communicator busy station ringing etc using different LED colors The LED indicator for operation status operates as described in the table below depending on the OSC function being used During a call The LED indicator is on Solid When a station call l The LED indicator blin
68. arketing B Applicable contact Ahn Audrey 010 555 1234 4033 t Import g PZ mm Creating an Excel Contacts File z To import contacts from an Excel file you must enter contacts in an Excel file which was created initially using the Export Contacts function Furthermore the field values of each contact must be entered in the Text format to be imported successfully by the OfficeServ Communicator 116 Samsung Telecommunications America Enterprise IP Solutions Office Importing Contacts from the LDAP Interoperation with the LDAP Contacts To use the OfficeServ Communicator and LDAP Contacts Interoperation function the LDAP server environments that have contacts must have been configured 1 In the Phonebook screen click the A button 2 The Synchronize Contacts window is displayed FS PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total amp Applicable contact Woodmack Sting 2791234 3240 Ahn Audrey 3238 B Applicable contact amp Cutlock ma PE m 3 Select the LDAP tab O OA Samsung Telecommunications America 117 Enterprise IP Solutions Office F5 PhoneBook Sync Load Reload amp Total amp Total Woodmack Sting 2791234 3240 hn Audrey 3238 amp Applicable contact k LEAF ofo PC Host IP User PW Connect Cancel 5 Enter the connection i ion for the LDAP from which contacts will be imported and then click the Connect button
69. ask Other letters are processed as characters when the pattern is analyzed However one of the other letters matches a digit of the phone number of a received call in the same position that digit is regarded as a phone number Outlook Mask with Sethe eaa ENE sith bebe webchat 2 MR Cede wnn Cede MRE CVE TARE AT aaa Cede VCE CeCe VE EE se seh CEL KX MOE eee MR Bee Ei CONSE ME bebe HRR CRI ene HA CKI MKK ey HEN EXE MAKEN HEN CRE MMM HEN CKI EEN HEN OO KKK winn HAN CKI EEN PERSA aoe ENEA Cancel When the mask shown above is entered the Outlook contacts with the phone number format 010 222 3333 can be searched Samsung Telecommunications America Enterprise IP Solutions Office Drag amp Drop Call Message Function This section describes the Drag amp Drop Call Message function of the OfficeServ Communicator f Drag amp Drop Call Function If you drag and drop a phone number from the Call History Message Window Phonebook Buddylist or Organization Chart to the main window it is displayed on the main window and then you can make a call to it by clicking the Make Call button F5 Information Box nev Name Phone Number Connect Time Call Duration Sting Wood 2009 09 11 16 36 17 W Unknown 3236 2009 09 11 16 36 07 WW Unknown 2019 2009 09 11 16 35 49 W Sting Woodmack 3240 2009 09 11 16 34 26 00 00 03 Outgoing Calls LU Delete Delete All Samsung Telecomm
70. ation status of the messenger server In Professional mode if you failed to log in to the VCS server check the connection information used to connect to the VCS server When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 12 DND YES When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 23 FORWARD YES When the corresponding service is disabled in the system Program 701 gt USE FEATURE gt 50 PGM MSG YES No member is assigned to the page area At least one member must be assigned to a page area of the system Program 604 605 When the receiver is not picked up You must pick up the receiver before making an announcement When the SVMi card is not installed Install the SVMi card in the system and then perform the function again Select Main Bar from the system tray menu When you can hear only sound without video Select Configuration gt Video tab Check whether the Video Mode checkbox is selected Check whether a video camera is installed in your computer Moreover select Configuration gt Video tab Then check whether the camera information is set correctly Samsung Telecommunications America Enterprise IP Solutions Office ANNEX Speaker and Microphone Setting System Setting Users of OfficeServ SoftPhone can make or answer calls in a Windows environment by setting the speaker and microphone s
71. ayed with the information on it in the list of the Send Files window as shown in the figure below File Send File name Status ComDocumen ComMDocumen a File 2 Folder 0 Total Size 34kb Send Start status Transfer Rate 0 00k6 Elapsed Time 00 00 Remain Time 00 00 Auto close after file transfer completed Close 178 Samsung Telecommunications America Enterprise IP Solutions Office The information on the file includes file name status path and size The status is displayed as Wait Send or Done The Wait status means that the file is waiting to be sent the Send status means that the file is being sent and the Done status means that the sending of the file has completed To delete a file from the list of the Send Files window click the Delete button E To delete all files from the list of the Send Files window click Reset LE f Sending Files lf the files you want to send are listed in the list of the Send Files window click the Start Sending button Once sending has Started you can no longer add or delete files To cancel sending the files click the Cancel button File Send File name Status Wait ComMDocumen Wait ComMDocumen 4 File 2 Folder 0 Total Size 34kb status Transfer Rate 0 00kb Elapsed Time 00 00 Remain Time 00 00 Auto clase after file transfer completed Samsung Telecommunications America 179 Enterprise IP Solutions Office l Rece
72. box check the installation status of your sound card 7 After setting the speaker click the Apply button at the bottom right of the Configuration screen 8 Check the sound playback status by clicking the Test buttons in the Volume Settings section to the right of the tab 234 Samsung Telecommunications America Enterprise IP Solutions Office A B B R E V IAT O N S used throughout this and other Samsung Business Telephone manuals A AA AAA AGI AMIS ANI ANN AOM AS AT AXL BCS BS BT BYE CID COP CPE CRS DAL DB db DND DOW DS DT DTL Auto Attendant Authentication Authorization and Accounting Application Graphical Interface Audio Messaging Interchange Specification Automatic Number Indentification Announcement Block Add on Modual A ll Forward S tation technically A nything other than Busy or No answer S tation A ll Forward T runk technically A nything other than Busy or No answer T runk Audiotext Librarian Block Business Communications Systems B usy S tation B usy T runk Bye Block Caller ID Caller Options Processor Customer Provided Equipment Call Routing Solution Dial Block Database decibles Do Not Disturb Day of Week D irect S tation D irect T runk Document Librarian Block Samsung Telecommunications America 235 Enterprise IP Solutions Office 236 E ECL EM EMG EXT FAX FID FWDID GB GUI ICA IMAP4 LAN LST M
73. call 3 After a call is completed press the Esc key in the keyboard or click the End button Making Calls by Using the Dial Buttons on the Numpad 1 Enter a phone number in a wait state by using the dial buttons on the numpad If the numpad window is not displayed click the Bos to display the numpad window Dialpad 1 2a Boer 13 Le 6 m GHI JEL HHO J r rt 0 Trons tiw Gitevz On Samsung Telecommunications America 13 Enterprise IP Solutions Office 2 Click the Send button to make a call Making a Call This function allows you to make a call f Making a Call Follow the steps below to make a call Dialpad 1 Enter the target station number while in standby state 2 Click Send The ring back tone rings 3 Speak to the recipient when the recipient answers the call Dial Mode NOTE N When the Enbloc mode is set in OfficeServ SoftPhone press a phone number and click Send to make a call When the Overlap mode is set only press the phone number to make a call This user guide mainly describes cases where the dial mode is Enbloc For details on the dial mode refer to System Contfig tab of OfficeServ SoftPhone Option Settings 14 Samsung Telecommunications America Enterprise IP Solutions Office j Making a Call from the Recent Call History You can make a call from your recent call history E Calllog Click the Call butt
74. callback requests you made to other stations This menu item is available only if you made a Callback request to at least a different station The Callback window displayed shows a list of the stations to which you made a callback request om Call Back Call Back Set On E 3202 To delete a Calloack request from the list select it and click the Delete button Conference When there is a i es enter the phone number of a member that will participate in the conference and click the Conference button If he answers the call the lt Call Display gt screen is changed as shown in the figure below Unknown Connected Unknown Connected Click the Conference LI button again The main screen changes to Conference Call mode The figure below shows the status of stations 3008 the master of conference 3017 and 3010 when participating in a conference 204 Samsung Telecommunications America Enterprise IP Solutions Office COMMUNICATOR 2201 00 00 04 Unknown Conference Unknown Conference Conference Call Connected E Recent Calllog You can add other users in the same way while holding the conference lf a member shown in the call list participated but is not participating in the conference his call status is set to Hold Conference mode until he enters the conference again You can add up to five members to a conference To remove a member from a conference select and right click on him and s
75. ce Microsoft Outlook Add in Phone Function i Microsoft Outlook Add in Screen If you install the OfficeServ Communicator in a PC where Microsoft Outlook is installed the OfficeServ Communicator toolbar is added to it i Outlook Today Microsoft Outlook a File Edit View Go Tools Actions Help Type a question for help iNew G Search address books i bck G 4 al a outlook today e OfficeServ Communicator Dial DO e i Making a Call from Microsoft Outlook You can make a call using the OfficeServ Communicator from Microsoft Outlook Making a Call Using the OfficeServ Communicator Toolbar 1 In the OfficeServ Communicator toolbar enter a phone number in the Phone Number combo box and then press the Enter key or select a previously entered phone number from it OfficeServ Communicator Dial 2 Click the Make Call in OfficeServ Communicator toolbar 88 Samsung Telecommunications America Making a Call from Contacts Dick here to enable Instant Seareh D Full Name Click here fo add mew Company File As a I Categories none G tems Sada S508 ie Weise aapna a i iaaa ada a D Company Main 3214 Communica ose Communal Follow Up F Categorize F Delete Samsung Telecommunications America Enterprise IP Solutions OfficeServ 1 Right click on a contact entry and point to Make Call Using OfficeServ
76. communications America 33 Enterprise IP Solutions gm q AA i D XY vV Device Mode DeskPhone Configuration Device 2 Messenger Device ID ID hs Login Info Password Password ae Link IP Server IP Sa e Link Port e Server Port Client Port Update Server IP 105 52 21 41 Device Device ID is the Extension number that will be tied to this Desk Phone connection Password is the Station password this is not to be confused with the Mailbox password The Station password is set in MMC 101 Link IP is the IP address of the OfficeServ LINK Server Link Port default is 6000 Messenger ID is the user s Messenger ID usually name osm com Password is the user s Messenger password This is assigned when the ID is created Server IP is the IP address of the OfficeServ Messenger Server Server Port default is 5070 Client Port default is 5070 Update Server IP is the IP address of the server containing the OfficeServ Communicator updates 3 Once all settings have been entered there are two options 1 If only using one Device Mode or you have applied all configurations settings press OK to Save Exit the Configuration and login 2 f needing to configure another device Mode press Apply and then select the next Device Mode to configure Device Mode Settings i Most users will use only one Device Mode In some cases they will use two when they have both a Desk phone and a SoftPhone
77. cr function is enabled for the ID in the system If the Easyset URL has been listed in OSC Configuration gt ETC Clicking this Easyset button will connect the user to the Link Server V3 For more information refer to the Easyset section of the Menu Functions chapter Opens the Audio Conference Window For more information refer to the Voice Conference section Activates the View Recordings screen during a call For more information refer to the View Recordings section of the Menu Functions chapter Opens the Contents Management window From here users can move images to and from the SMT i5243 Phone These images can be used for Wallpaper PhoneBook icons and as the the telephone s Screen Saver In addition ringtones can be uplaoded to the SMT i5243 as well NOTE This item is only available if the user is running in either OSC Basic or Professional UCPhone Mode Allows access to the Schedule menu For more information refer to the Schedule section of the Menu Functions chapter Allows the user to Connect or Disconnect to from the DDE Server Slecting Connect to DDE opens the DDE Server Configuration Window This is only available in OSC Professional Insrtalation Mode From here the user can select their current Status Online Away Busy Conference Lunch DND and Appear Offline Displays the Copyright and Version information of the OfficeServ Communicator Opens a searchable User Manual NOTE This
78. d Wizard Setup Type Select the setup type that best suits your needs Select from the options below SCM Domestic OfficeSery 7000 Series Select Next Samsung Telecommunications America 27 28 Enterprise IP Solutions Office Set the operation Mode for the OSC Both Basic and Professional provide access to the UC Phone Desk Phone and Soft Phone applications However only Professional integrates these applications with OfficeServ Messenger This can NOT be changed later To change from Basic to Professional you MUST uninstall and re install the software If you believe you will be using OfficeServ Messenger at any point in the future select Professional Samsung Officesery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options below O Basic Professional Select the appropriate option for this installation and then select Next Select the Device type UCPhone is compatible with OfficeServ SMT i52xx model phones All others should select DeskPhone SoftPhone is to be used as a stand alone device and requires a SoftPhone License These options CAN be changed at anytime by the user Samsung Officesery Communicator Installneld Wizard Setup Type Select the setup type that best suits your needs Select from the options below UCPhone SoftPhone DeskPhone Samsung Telecommunications America
79. d shared with him Later if he has closed the whiteboard he can join the whiteboard again using the whiteboard button in the toolbar Chat 3240 4240 joins in the conference 4240 opens a whiteboard Do you join 190 Samsung Telecommunications America Enterprise IP Solutions Office i Drawing You can click a tool button such as the Line Free Curve or Arrow button etc in the drawing toolbar and draw the corresponding object in the drawing canvas as shown in the figure below Whiteboard a Save ea Memo s Screen Sharing File Sharing Retresh mt 9 gt E O O s H oe at k DA id ce R i Samsung Telecommunications America 191 Enterprise IP Solutions Office i Screen Sharing You can share a specified program screen with other members using the screen sharing function If you click the Share Screen button the Find Program Screen tool Sh with which you can specify a program screen to share is displayed Whiteboard Ps File Sharing Retresh a a9 gt O O O ES tet ll If you drag the Find Program Screen tool the cursor changes as shown in the figure below 192 Samsung Telecommunications America Enterprise IP Solutions e Office Whiteboard fF mpanizgomcom G kpo oer ceo Meas ae kos Li mi py Orr ree el en esas lira kpaa oom Aare ree eg SCE ERERE EES TE Eee m See Fer Halip cli Hak Topco pn Ha
80. dll 28 gmssl32 dl D gmstr dll 28 GMTB32 DLL a gmxml all Goldmine chm S Inetwh32 dl E license txt f README htm Va Redemption dil 8 sfxbe321 dl A sfxbe322 dll S sfxbe323 dl S sfxbe324 dl Niiisfxfe32 exe 9 SSCE5232 dll Samsung Telecommunications America Enterprise IP Solutions Office C You can set phone number formats by clicking the Change button next to the DDE Program Mask field An x denotes a digit P Phone Number Formatting 3 digits ex 4 digits 4 digits 10 digits 5 digits 11 digits 6 digits 12 digits T digits 13 digits a digits 14 digits CANCEL For example assume that a 7 digit phone number is saved in the xxx xxxx format in the Goldmine program But since the OSC program transmits a CID in the xxxxxxx format when it transmits a phone number to the Goldmine program it must transmit it after changing it to the xxx xxxx format so that the Goldmine can display the user information Therefore in this case in the Phone Number Format Setting window you have to set the mask xxx xxxx that matches 7 digits and then click the OK button D Click the OK or Apply button to apply the changed settings If you have changed the DDE program the following message box is displayed OfficeSery Communicator fx DDE program hawe been changed Would you like to initialize Samsung Telecommunications America 71 Enterprise IP Solutions Of
81. e IP Solutions Office Call Icon Makes a Call to the selected buddy if your phone is in the standby status Or answers a call if it is incoming to your phone To make a Call select the other party to which you want make the call in a tab and click the Make Call button The call is made to the station number of the selected party Disconnect Icon Cancels a call if it is being sent Or disconnects a call if you are taking part in one This icon does not work in the standby status Chat Icon By clicking this icon you can begin to chat with the buddy you selected in a tab For more information refer to the Chatting section If the buddy is offline or in the Do Not Disturb status you cannot chat with him Show Chat List Icon Displays the chatting content you saved If you click the Show Chat List icon the View Previous Chat Content window that shows a list of the saved files is displayed If you select a file in the list the chat content contained in it is displayed You can select and delete multiple files or you can delete all files in the list Chatting List Date File Size Delete Delete All Close 150 Samsung Telecommunications America Enterprise IP Solutions Office Open Conference Icon Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the users with whom you have chatted or have had a conference recently You cannot change or delete the listed e
82. e Phone tab the options related to the Phone function of the OfficeServ Communicator can be configured 3 Select the Phone tab in the Configuration screen Configuration C Function Select Phone Dial Mode Overlap ka Boss Answering Answering Mode Internal Call Display Station Mame Station On Off Gd SUTO HOLD Ed AUTO TIMER Gd PAGE REJOIN Cd AME PASSWORD Ed DISPLAY SPD NAME E AUTE CAMPON E CID REVIEW ALL EE AUTO ANS CO CALL Cancel e The functions in this section are all system functions Therefore they only operate normally if they are enabled in the OfficeServ system Function Dial Mode Select the Dial mode Select either Batch mode or Sequential mode Select Enbloc A call is made when you first enter a phone number and click the Call button If you enter a wrong number you can delete it and enter the correct number again Overlap A call is made immediately as a phone number is entered If a wrong number is entered the End button has to be clicked to disconnect the call and enter the correct number again Answering Mode Set the desired Answer mode of the OfficeServ Communicator to be used when a call is received Ringing The phone rings when a call is received Auto Answer When a call is received it is connected automatically Announcement Answer When a call is received the speaker turns itself on so that the voice of the caller can be heard At this time the listener s voice i
83. e below FA Information Box K hore E Name Home 1 Home 2 Company Mobilel Extension Ahn Audrey 3238 Kim Sting 3227 Le Add Group Add Delete Item Delete Group Samsung Telecommunications America 97 Enterprise IP Solutions Office i Adding a Contact You can add a contact to the phonebook You can register the home phone cell phone or office phone numbers for a contact You can also register the personal information such as fax number email address and company name etc 1 In the Phonebook screen click the button 2 Enter the information on the user whose contact you want to add Last l x Memo Find Pic Home Home 2 Business Mobile 4a 4 lt 4 Extension E mail HomePage a Company Cancel CO E o 5 Name Home 1 Home 2 Company Mobilel Extension Ahn Audrey 3238 Kim Sting 3227 b Add Group Add Delete Item Delete Group 98 Samsung Telecommunications America Enterprise IP Solutions Office l Adding a Contact Group You can create a contact group where you can add contacts later 7 Click the Ada Group button Add Group input add group name Cancel 2 Enter the name of the new contact group to add 3 Click the button to add the new contact group to the phonebook Samsung Telecommunications America 99 Enterprise IP Solutions Office i Deleting a Contact Group You can delete a contact group If you delete a contact group
84. e they are in the offline or DND status are not included in the search results 4 Select a user you want to invite and click the OK button The selected user is invited to the conference FY add Member Er a t kp3z10 172 Samsung Telecommunications America Enterprise IP Solutions Office i saving Chat Conversations You can save the conversations you made with your chat buddy as a file in your computer To save the chat conversations click the Save Chat Conversations button 3 Chat 3239 3236 Nick says Hello Kim 3239 says Hi The chating message was saved Last message received at 02 27 2009 10 01 59 lf there is no chat conversation to save a notification message box is displayed If the chat conversations are saved successfully the location where the file is saved and the message notifying that the file was saved successfully are displayed in the Chat Conversations box The location where files are saved is the ChatLog folder under the path set in the File Saving Paths option in the Other tab of the Configuration screen You can view the saved files using the View Previous Chat Conversations in the Buddy List window 173 Samsung Telecommunications America Enterprise IP Solutions Office Connecting a Video You can send your video scenes to your buddy through the connected video l Sending Videos When a camera is installed and the master of a conference has sta
85. ecord Start Video Call Function To use the Video Call function the call mode must be set to Video Mode For more A information on the call mode refer to the Video Tab section of the Configuring the OfficeServ Communicator Options section Picture In Picture PIP The PIP screen refers to a small screen displayed on top of the Video screen during a video call The large screen displayed during a call shows the scenes being received from the opposite party The small screen displayed on top of the large screen shows the scenes being sent to the opposite party O Contact Video Take a PIC Record Start PIP 48 Samsung Telecommunications America Enterprise IP Solutions Office i Program Key Window Program key X The Program Key Window displays various functions provided by the system as shortcut CALL 1 buttons These buttons were assigned to a user by a system administrator A function can be run by clicking the corresponding button There can be as many as 5 pages of 20 buttons each To show the Program Key Window in the standby state or during a call click YM MESSAGE the button To close the Program Keys screen click the button located at the top FORWARD BIMA right WT IP UMS This Program Key Window us also often refered to as the AOM EN The items displayed in the Program Keys screen are often different dfor every MOREY user depending on the functions enabled in the system Items Displayed in the Progr
86. ect the Read and Run scripts checkboxes default as the permissions settings for the virtual directory Click Next Virtual Directory Creation Wizard Access Permissions What access permissions do vou want to set for this virtual director Allow the following W Read W Run scripts such as ASF Execute such as ISAPI applications or CGI White Browse Click Next to complete the wizard lt Back Cancel Click Finish to complete the wizard Click Next Virtual Directory Creation Wizard You have successfully completed the Virtual Directory Creation Wizard Click Finish to continue Samsung Telecommunications America Enterprise IP Solutions 7 Inthe Internet Information Services window select the OSCUpdate folder and click the Properties icon In the OSCUpdate Properties window select the HTTP Header tab OSCUpdate Properties Eg Virtual Director Documents Directory Security HTTF Headers Custom Errors ASP NET Enable Content Expiration Expire Immediately Expire after no Day Expire ori 4 38 122 iz at Custom HTTP Headers Powered Bu ASP NET dil Remove Content A ating Ratings help identify to your users what type of meee content your site provides Edit Fatings MIME Map ES To configure additional MIME types the Web oH Semice sends to browsers in the HTTP Header click File Types 8 Click MIME Types and register file extensions File Type Associa
87. elect Disconnect from the menu displayed Samsung Telecommunications America 205 Enterprise IP Solutions Office UC Phone Mode Functions 206 This chapter describes the data interoperation function between the UC phones that interoperate with the OfficeServ Communicator Sending Phone Content This function operates only in the Basic Professional UC Phone mode between OfficeServ Communicator and SMT i5243 phones This feature is used to send background images phonebook images screensavers and to manage ringtones from your PC to your SMT i5243 phone Starting t Send Phone Conte Click the Send Phone Content icon in the OfficeServ Communicator menu bar The following screen is displayed Contents Management Wallpaper Phone Be Folder Cer Documents and settings Clausewite Why Document Search Apply wallpaper Delete Import Filename Date Filename ba pd Type 1192415256 Ni JPG Ol 2009 02 11 1 alvssachiasd2zud ipg of 13KB 22s22ebb2_SS JPG Ol 2009 02 11 1 Chinese people world most 76 19KB BJP JP amp aj 2009 02 11 1 BJP 15 85KB T5_ARAIVALS JPG Of 2009 02 11 1 alyssa chiasl JPG Of 2009 02 11 1 alyssa chiasi JPG 0 2009 02 11 1 alyssachias4d2 READ EEE SA Cinese peop JPG Of 2009 02 11 1 FeiFei omp BMP 2005 02 11 1 Fullwwalls blog JPG OE 2009 02 11 1 Image Convering Nicole Kidman JPG Ol 2009 02 11 1 nicole kidman
88. en select a phone number from the displayed sub menu Samsung Telecommunications America 103 Enterprise IP Solutions OfficeSe Making a Call Using the Detailed Information Window 7 In the Phonebook screen double click on the contact that needs to be called The Detailed Information window is displayed Pz Detail Information Cancel 2 Click the button next to the phone number that needs to be called 104 Samsung Telecommunications America Enterprise IP Solutions Office i Finding a Contact In the Phonebook screen you can search the phonebook for a contact using a name or phone number as the search key 1 In the Phonebook screen select the search key Impan WA To search the phonebook using name as the search key select Name from the Search Key combo box Then enter a part or the whole of the name to find into the input box next to it For example to find the contact of the person named Francis Bacon enter only his first name Francis FA Information Box ca PR Name Home 1 Home 2 Company haobile Extension 4hn Audrey 4235 mi l kim Sting Seon FE Add troup Add Delete Item Delete Group 3 After entering the name to find click the 12 button or press the Enter key without leaving the input box All matched contacts are listed in the Phonebook screen Samsung Telecommunications America 105 Enterprise IP Solutions Office f Synchronizing Contacts You can synchron
89. en the call mode of the OSC is set to the Video mode Viewing Recordings Allows you to view the list of Call amp Video Call Recordings and play them This function is not supported when the user environment of the OfficeServ Communicator is set to the DeskPhone mode 228 Samsung Telecommunications America Enterprise IP Solutions Intercom Calls Making an intercom call means that the OfficeServ SoftPhone user who is connected to the phone system at the user s office makes a call to another internal OfficeServ SoftPhone or keyphone user External Calls Making an external call means that the user makes a call to outside places e g home or answers a call from outside places by using the OfficeServ SoftPhone or keyphone directly connected to the PBX of the central office Outside amp i I i Trunk Line I I l Inside Telephone Extension CaS S o n eoo i e eee POS Samsung Telecommunications America 229 Enterprise IP Solutions Office 230 Q amp A Q1 Al Q2 A2 Q3 A3 Q4 A4 Q5 A5 During installation the message Unsupported OS Version is displayed The OSC runs on Windows XP SP2 or later Therefore if your operating system is Windows XP SP1 or earlier the OSC cannot be installed In this case upgrade it to Windows XP SP2 or later and then reinstall the OSC During installation entered the addres
90. es a call to your station You can view the callback requests you have made in the Callback Status list Leave Message If you have made a call to a station that is busy or does not answer you can leave a message Select Leave Message from the Call Control menu 202 Samsung Telecommunications America Enterprise IP Solutions Office OHVA Urgent Announcement If you want to make a voice announcement to a station while it is talking on a call select OHVA from the Call Control menu The station that is talking on a call can then receive the OHVA on another call that is waiting Station in DND Mode The station for which the DND function is enabled cannot receive an OHVA Message List By selecting Message List from the Call Control menu you can check whether other stations have left a message while your station was busy or did not answer This menu item is available only if at least one different station left a message The extension numbers of the stations that left a message are displayed in the Message List Station Message Message Left By E 322 To make a callback call to a station in the Message List select it and click the Make Call button To delete a message from the Message List select it and click the Delete button Samsung Telecommunications America 203 Enterprise IP Solutions Office Callback Status By selecting Callback Status from the Call Control menu you can check the
91. et to either one second or three seconds 184 Samsung Telecommunications America Enterprise IP Solutions Office i Drawing Toolbar The Drawing toolbar is located at the bottom left of the whiteboard The Drawing toolbar contains the drawing tools with which you can draw a figure share the screen and manage pages etc Whiteboard A Meno Pe Screen Sharing File Sharing Refresh Button Name Function Straight line Draws a straight line in the currently set line color B Free curve Draws a curve in the currently set line color gt Arrow Draws an arrow in the currently set line color Rectangle Draws a rectangle in the currently set line color The left button is used to draw a rectangle without filling the inside The right button is used to draw a rectangle and then fill the inside with the fill color D C3 Ellipse Draws an ellipse in the currently set line color The left button is used to draw an ellipse without filling the inside The right button is used to draw an ellipse and then fill the inside with the fill color O C Samsung Telecommunications America 185 Enterprise IP Solutions Office Round Draws a round rectangle in the currently set line color The Rectangle left button is used to draw a round rectangle without filling the inside The right button is used to draw a round rectangle and then fill the inside with the fill color Enters text with the currently set line settings EA E
92. f images that can be saved in the phone and other functions are the same as in the Background Image tab Contents Management Be Folder Image Convering Samsung Telecommunications America Filename 1192415256_Ni ea Pail ae a BPG TS_ARRIVALS alyssa chiadl alyssa chiadal alyssachiasde Chinese peop FeiFei omp Fullwalls blog Nicole Kidman nicole kidman Date OOS HAST 1 2005 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2003 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2005 02 11 1 2005 02 11 1 Phone Delete Import Filename Size Type 213 Enterprise IP Solutions Office 214 i Ringtone Management The Ringtone Management tab displays a list of the ringtone files saved in the computer and phone MMF file format is supported only C Contents Management Be Folder Filename Bad mid bridgeov mmf brothers mid calidrea mid EnyaSong mid feelgroo mmf hereiam mid JonBGood mid live mid midbrkdn mid no woman mid ohoh mid Listening to Ringtones MIDI Al MMF MIDI Al MIDI A MIDI Al MMF MIDI Al MIDI Al MIDI Al MIDI Al MIDI Al MIDI Al Ringtone Phone search Delete Import Date Filename Type 2009 02 11 1 Al Des oo Weta Be 2009 02 11 1 2009 02 11 1 l a 0a oe 2009 02 25 1 2009 02 11 1 2009 02 11 1 2009 02 11 1 2009 02 11 1
93. fice Chapter 4 Getting Started Making A Call Before Making a Call This section describes the functions used for making calls For information on each function refer to each function description section Category Intercom Call External Call Functions Making an Intercom Call Making an External call Busy Station Callback Redial Camp On Busy CO line Callback Connecting to an Operator Redialing a CO line Parking Orbit Saving Phone Numbers Making a Call to the Saved Phone Number Dialing the Most Recently Called Number Making a call using the Recent Call Log Making a call using a system speed dial number Making a call using Personal directory dial number Making a Call Using a Directory Name 72 Samsung Telecommunications America Enterprise IP Solutions Office i Making Calls This section describes the functions for making calls using OfficeServ SoftPhone This user guide describes how to make a call in the Enbloc mode by using the Send or End button Making Calls by Using the Send Speaker or End Button Click Send to make a call Click End to end the call CHHAHUHICATOA 4 sss Dialpad To Qaec Boer ie LE 5 HI JEL HHD o Fon LE a o FORS a TUN 9 HATZ OO O Making Calls by Using the Keyboard 1 Enter a phone number in a wait state by using the keyboard 2 Press the Enter key in the keyboard or click the Send button to make a
94. fied above which includes computer software and may include printed maternal and online or electronic documentation SOFTWARE By installing using the SOFTWARE wou indicate your acceptance of this Samsung License Agreement Ifyou s accept the terms of the license agreement 1 do not accept the terms of the license agreement Now select Next In the User Information screen enter your name and company name This may be auto populated by registry Samsung Officesery Communicator InstallShield Wizard Customer Information Please enter your information Please enter your name and the name of the company for which pou work User Mame OOO Company Marne pT Cancel Once there is a User Name and Company Name entered the Next button will become available Select Next Samsung Telecommunications America Enterprise IP Solutions Select a Language for the list This list may grow as the product is deployed in many countries Select English for the US and all North American markets Samsung Officesery Communicator InstallShield Wizard Setup Type Select the setup type that best suits your needs Select from the options below English O Korean Italian Then select Next This list may grow as the product is deployed in many countries on different systems Select OfficeServ 7000 Series for the US and all North American markets Samsung Officesery Communicator Installnel
95. formation refer to the General Tab section of the Configuring the OfficeServ Communicator Options section UC Main Pops open and or assigns focus to the UC Main Control when the OSC UC Main is closed or not visiable behind another program Messenger Contacts Opens the OSC Messenger Contacts status monitor Users can see the Status of other Messenger Users on the system It will also provide a BLF condition for those users For more information refer to the IM PS chapter NOTE This menu item is only shown in the OSC Professional Installation Mode Samsung Telecommunications America Enterprise IP Solutions Office PhoneBook Call Log Message Exec Secr Easyset Audio Conf View Recordings Phone Contents Schedule DDE Presence OSC Information Help Login Logout Exit Opens the OSC Information Box to the PhoneBook section For more information refer to the Phonebook section of the Menu Functions chapter Opens the OSC Information Box to the Call Logs section Allows access to the Call History For more information refer to the Call History section of the Menu Functions chapter Opens the OSC Information Box to the Messages section Allows access to the SMS Text Message History for that user For more information refer to the Messages section of the Menu Functions chapter Opens the Boss Status Display Window NOTE This menu item is enabled only if the Exec Se
96. g Electronics gt OfficeServ Communicator gt Uninstall Samsung OfficeServ Communicator Gal Samsung OfficeServ Communicator Uninstall Samsung OfficeServ Communicator Or click Start gt Control Panel gt Add Remove Programs gt Samsung OfficeServ Communicator and then click the Remove button 2 Uninstallation Error If you attempt to uninstall the OSC while it is running a warning message box is displayed as shown in the figure below Exit the OSC and then begin to uninstall it OfficeServ Communicator A OfficeServ Communicator is running Retry after application is exited 3 Uninstallation Confirmation The uninstallation confirmation window is displayed to confirm with you again that you want to uninstall the OSC Click Yes to begin the uninstallation or click No to cancel the uninstallation Samsung OfficeSery Communicator InstallShield Wizard Do vou want bo completely remove the selected application and all of its Features Samsung Telecommunications America Enterprise IP Solutions OfficeServ The Setup program will remove the installed OSC as shown in the figure below Samsung OfficeSery Communicator InstallShield Wizard Setup Status The InstallShield Wizard is removing Samsung OfficeServ Communicator C 4 Samsung OfficeServ Communicator Resource Avatar InstallShield Cancel 4 Rebooting after Uninstallation The window notifying that
97. g the OSC client program you will need some and or all of the following information to complete the configuration setup e Station ID e Password 1234 default e OfficeServ MP IP Address SoftPhone Mode Only e System Port 6000 default SoftPhone Mode Only e Link IP DeskPhone Mode Only e Link port 6000 default DeskPhone Mode Only If installing OSC Professional you will need the following in addition to the above Messenger e ID e Password e Server IP e Server Port 5070 default e Local Client Port 5070 default Samsung Telecommunications America 17 18 Enterprise IP Solutions Office Installing the Update Server and Configuring Environment For the OSC to perform auto update the update server must have been configured A web server is used as the update server The OSC and the update server communicate via the HTTP protocol port 80 When installing the OSC you will set the URL of the update server The operation procedure for auto update is below When the OSC is started it connects to the URL of the update server and takes OSCVersionInfo from it When an update is needed the OSC runs OSCAutoUpdate exe and exits itself Then the OSCAutoUpdate downloads and installs a patch file and then runs the OSC automatically Below is the procedure for configuring the update server 1 Click Control Panel gt Administrative Tools gt Internet Information Services Select Web Sites
98. gOut Ext re Z The DDE function stops 144 Samsung Telecommunications America Enterprise IP Solutions Office Configuring the DDE 1 e For more information on how to configure the DDE refer to the DDE section of the Configuring the OfficeServ Communicator Options section Samsung Telecommunications America 145 Enterprise IP Solutions Office IM PS This chapter describes the messenger function provided in the Professional mode By using the messenger function you can improve the business environment of your company because you can use the phone chatting video call file transfer and white board functions conveniently Starting the Messenger Click the Buddy List icon Massini in the OfficeServ Communicator menu bar The following screen is displayed E Buddylist 3236 Nick a a E E etc wa t O 2237 Offline t 32240 Offline FS officesery LAB 0 2 t O 3238 Offline A 3239 Offline Add Group Add Buddy Delete Delete All The main screen consists of the following four sections e My Information e Toolbar e Tabs Tab Content Samsung Telecommunications America 146 Enterprise IP Solutions Office i My Information Your information is displayed in the My Information section at the top of the window as shown in the figure below E Buddylist 3236 Mick Eg E Ep a ES etc 0 2 Ea officesery LAB 0 2 Add Group Add Buddy Delete Delete All
99. ge In the list of the Phone pane select the image you want to delete and click the Delete button d Dete S The image saved in the phone is deleted the deletion results are displayed in the Requested Information popup window and the final results are displayed in the list of the Phone pane Applying an Image as Background Image Immediately In the list of the Phone pane select the image you want to use as the background image and click the Apply as Background Image Immediately button Apply wallpaper image of the phone screen The selected image is displayed as the background Importing an Image from PC to Phone In the list of the PC pane select the image you want to import to the phone and click the Import button i The selected image is copied to the phone Before importing an image to the phone it needs to be processed by the image conversion process so that a correct image can be copied to the phone Exporting an Image from Phone to PC In the list of the Phone pane select the image you want to export to the phone and click the Export button E The selected image is copied to the PC f Converting an Image If you select an image in the list of the PC pane the selected image is displayed in the Image Preview area If you Image Convering click the Convert Image button the Convert Image window is displayed 208 Samsung Telecommunications America Enterprise IP Solutions Office C Image
100. ge Microsoft Outlook is not installed or is not configured properly after installed is displayed lf the message above is displayed when you try to import or export contacts to or from Microsoft Outlook check whether it is installed normally and configured properly Exporting Contacts to an Excel MDB File 7 In the Phonebook screen click the cy button 2 The Synchronize Contacts window is displayed F PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact B Total amp Applicable contact Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact ofo PE Close 3 Select the Export tab rs PhoneBook Sync Export Esport Reload B Applicable contact B Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ann Audrey 010 555 1234 4033 B Applicable contact gD FPE Samsung Telecommunications America 111 Enterprise IP Solutions Office 4 Select the contacts to export in the list of the PC pane 5 MA of the contacts to export using the Move button EE You can click the Move All button if you want to export all contacts in the list of the PC pane FA PhoneBook Sync Export Export Reload amp Applicable contact Total Ahn Audrey 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 Kim Bobby 010
101. hiteboard Memo Pg Screen Sharing a File Sharing Refresh e Sec E E El Co oo es cm acs Si H The user count 1 The whiteboard consists of five sections e Toolbar e Drawing toolbar e Page bar e Drawing canvas e Status bar Each of the four sections is described below Samsung Telecommunications America 183 Enterprise IP Solutions Office l Toolbar The figure below shows the toolbar Whiteboard e Save Page Saves the current page If you click the Save Page button the window where you can specify the location to save the current page to is displayed If you select a folder the current page is saved in it as a JPG or html file e Open Memo Window Displays the Memo window to add a memo to the page You can add a memo to each page The memo is saved together when saving the page e Share Screen Refreshes and shares the specified program screen automatically in accordance with the set refresh period e Share File A dialog where you can select a file is displayed If you select a file the program is run Then it refreshes and shares the screen automatically in accordance with the set refresh period If a program that is the same kind of the selected file is already running or you close the program being shared the sharing function quits e Refresh Period Sets the interval with which the screen is refreshed while screen sharing or file sharing is running The refresh period can be s
102. hown in the figure below fr PhoneBook Sync Outlook Outlook Reload Reload B Total Contact Total hn Ahn 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Kim 010 555 5678 4032 Kim Bobby 010 555 5678 4032 amp Applicable contact Ann Audrey 010 555 1234 4033 B Applicable contact Lee Sting 010 555 0123 4036 g Outlook vare g 7 Click the button to actually copy the contacts from Microsoft Outlook to the OfficeServ Communicator When performed normally a progress bar is displayed at the bottom of the screen and the progression is displayed as shown in the figure When the importing operation is finished you will be prompted with a message box Notify fx PC contacts applied 108 Samsung Telecommunications America Exporting Contacts to Microsoft Outlook 7 In the Phonebook screen click the 4 button 2 The Synchronize Contacts window is displayed F PhoneBook Sync Outlook Outlook Reload amp Total Contact amp Applicable contact F4 PhoneBook Sync Outlook Outlook Reload amp Total Contact amp Applicable contact Samsung Telecommunications America Enterprise IP Solutions Office Reload amp Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678 4032 B Marketing Ahn Audrey 010 555 1234 4033 amp Applicable contact Reload amp Total Ahn Audrey 010 555 1234 4033 Kim Bobby 010 555 5678
103. hown in the figure below In this case you have to check the Allow access for checkbox and specify a period 106 Samsung Telecommunications America Enterprise IP Solutions Office Microsoft Office Outlook 4 program is trying to access e mail addresses you have stored in Outlook Bo you want to allow this IF this is unexpected it may be a virus and you should choose Na Allow access For Yes 4 When connected to Microsoft Outlook successfully the contacts stored in Microsoft Outlook are displayed under the All Contacts item in the list of the Outlook pane F5 PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total Ahn Ahn 010 555 1234 4033 Ahn Audrey 010 555 1234 4033 Kim Kim 010 555 5678 4032 Kim Bobby 010 555 5678 4032 amp Applicable contact Ahn Audrey 010 555 1234 4033 amp Applicable contact 5 Select the contacts wanted to import from Microsoft Outlook You can select specific contacts using the Ctrl key amp Total Contact Ann Abn 010 555 1234 4033 Kim Kim 010 555 5678 4032 Lee Sting 010 555 0123 4036 amp Applicable contact 6 To import the selected contacts click the EA button To import all contacts click the an button Samsung Telecommunications America 107 Enterprise IP Solutions Office Check that the selected all contacts are added under the Contacts to Apply item in the list of the PC pane as s
104. igure another device Mode press Apply and then select the next Device Mode to configure Device Mode Settings i Most users will use only one Device Mode In some cases they will use two when they have both a Desk phone and a SoftPhone requirement Samsung Telecommunications America 35 v NG 36 Enterprise IP Solutions Office 4 Once you have pressed OK in the configuration the Login screen will pop up It s fields should be populated with the Device Mode last selected before pressing the OK button This will be explained more in future chapters amp Login a COMMUHICATOR 5 From the Login window press Login to start the Communicator for the device mode selected Computer IP Phone IP Reference NOTES Select Auto to enter the local IP address of the Client PC If multiple LAN cards are installed in the PC or there are multiple IP addresses configured a list of IP addresses is displayed in the combo box Select the IP address you want to use If you cannot enter the IP address you want to use using the Auto method select Manual and enter the IP address directly Select Auto to enter the IP address of the phone If an antivirus program is installed in your computer the Blocking Warning window may be displayed as shown in the figure below Click Apply to allow access to the network If access to the network is blocked the following message box is displayed OfficeServy Communicator
105. imcdecdsanscessecependdecescadswsisswedendcoudevsideenddecesunesusdhdadesbeetgecedeceseaes 206 TFT lea ecersecceeaeeeatenaceactsauastaedneeaels esemea eosesanstedeeesastdaseeesesene see esdsaadtedesed E ceeds easeenesaaeeedecenates 206 TROUBLESHOOTING 215 When Logging in to a Server from the OfficeServ Communicator ssssssssessnnrrrsressrrrtrrrenrrrrrrrrrenrn nnn 215 When Operating the OfficeServ Communicator sseeeeeseeeeeeeeeeeeeeeeeeeaaaaeseeeeeeeeeeeeeeeeeeeeeesaaaaaseeeeeess 216 ANNEX 217 Speaker and Microphone Setting System Setting ccccccccseeeeeccceeeseeeeeeeeeeeeeseeeeeeeeeeeeseaeeeeeeeeeeseeaees 217 l UNINSTALL 224 1 Beginning I AINStAN AU OU secessexteticcerestwecadiasdscaetetneicepedednaceatesncdauiseneetaietseeiadectedectueuettetestaeieietedieclestandecdes 224 2 Uninstal ON VOM sessen aE EEA E eae c este aan saben Gevasicxel ronda carldeanesedenie we teeercodaneeiteus 224 3 Uninstallation CO MTMMNALON ccacsigaces deep annncencisiccdeedgenadeniiaced deapnansdnicdoacdnubasadanedendasnsdeeppacndeainaddeceegaedcermeae 224 4 Rebooting after UNinstallation ccccccccccsssecececesecececeeeeececeeuececeseaeceesseeueceesseaeececeseageeeeeeessaaneeeseaas 225 COMMON FUNCTIONS AND TERMINOLOGY AS IT APPLIES TO THE OSC 226 Q amp A 230 ABBREVIATIONS USED THROUGHOUT THIS AND OTHER SAMSUNG BUSINESS TELEPHONE MANUALS 235 Samsung Telecommunications America Enterprise IP Solutions Office
106. ion required for DDE initialization is displayed However the information that must be entered differs according to the program type Goldmine or Other selected in the DDE program section of the Configuration menu screen A GOLDMINE Configuration You must enter the ID and password registered when installing the Goldmine program They are CT required to run the Goldmine program OK CANCEL When set to Goldmine Samsung Telecommunications America 143 Enterprise IP Solutions Office B DDE Server Configuration Enter the service name topic name and command Service Mame Command OK When set to Other the DDE program Note The service name topic name and command ooo Topic Name S nnn differ according to the DDE program Therefore to configure these settings refer to the user manual of 3 Click the OK button to initialize the DDE function with the settings you entered Note that if the currently selected DDE program is Goldmine it will automatically run i Using the DDE 1 e When the received call number is registered in the DDE program its detailed information is displayed on the screen Contact 3229 Company 3229 Location Phone 3229 Ignore Message Incoming Call i Closing the DDE Function 1 Select the DDE gt Close DDE from the system tray menu Schedule J DDE DDE Disconnect Presence OSC Information i Help amp Lo
107. is displayed in the list in the lt Outlook gt pane 5 To save all entries in the lt Outlook gt pane list to your computer click the Move All to PC button EE All entries of the Outlook pane list are displayed in the lt PC gt pane list While the entries are being moved the movement progression is displayed in the progress bar When the movement operation has finished the progression is displayed as 100 6 T all entries in the lt PC gt pane list to your Microsoft Outlook click the Move All to Outlook button DH All entries of the lt PC gt pane list are displayed in the lt Outlook gt pane list While the entries are being moved the movement progression is displayed in the progress bar When the movement operation has finished the progression is displayed as 100 142 Samsung Telecommunications America Enterprise IP Solutions Office DDE The DDE function is when the OSC receives a call the DDE program e g Goldmine that interoperates with it displays the information for the received phone number to the user i Initializing the DDE Function 1 Select DDE gt Initialize DDE from the system tray menu MainBar Settings E Main E BuddyList aa F PhoneBook CallLog Message E tS EasySet Audio Conf FA View Recordings Schedule DDE to Connect DDE d i Presence d osc Information tS Help LogOut Exit Zz A configuration window where the user can enter the informat
108. iving Files When your buddy has started sending files a message asking you whether to receive the files your buddy sent is displayed in the Chat Conversations box e Chat 3715 3215 joins in the conference 3215 afempis a file ransier Do you accept it TECT a enin T a i DAF ye If you click the Accept link in the message displayed in the Chat Conversations box the Receive Files window is displayed File Recieve Fis mama camcung OfficeSery Oa Wait In contrast to the Send Files window in the Receive Files File Folder 0 Total Size window you can only change the saving path and start or Bs Save Folder ES cancel receiving the files When the Receive Files window is displayed specify the path to save the files by clicking the Browse button and then click the Start Receiving button To cancel receiving the files click the Cancel button lotal 180 Samsung Telecommunications America Enterprise IP Solutions Office The receiving progression is displayed for each file in the Receive Files window Ge File Recieve Fie name Sareung OfficeSery Ca File Folder BS Save Folder C Tempo When the files have been received completely the Browse button is changed to the Open button You can open the folder directly where the received files are saved by clicking the Open button Edt yem Favorites Took Help a aair ca i ra Search E Follers EBk z 5 Type File and Folder Tasks
109. ize the contacts contained in the phonebook of your OfficeServ Communicator with an external program such as Microsoft Outlook Microsoft Excel or etc Contacts Compatible with Microsoft Outlook To use the OfficeServ Communicator contacts compatible with Microsoft Outlook Microsoft Outlook must be installed in the PC where the OfficeServ Communicator is installed and must be configured so that the OfficeServ Communicator can use Microsoft Outlook Importing Contacts from Microsoft Outlook 7 In the Phonebook screen click the button 2 The Synchronize Contacts window is displayed FS PhoneBook Sync Outlook Outlook Reload Reload amp Total Contact amp Total amp Applicable contact Ahn Audrey 3238 010 555 1234 3240 Kim Sting 3227 B Marketing amp Applicable contact 0 0 PC Outlook tab Allows you to synchronize contacts with Microsoft Outlook Export tab Allows you to export the contacts stored in the phonebook of your OfficeServ Communicator as a file in the format of an external program Import tab Allows you to import contacts from a file of an external program LDAP tab Allows you to import contacts from an LDAP server Phone tab Allows you to synchronize contacts with an SMT i5243 IP phone 3 Select the Outlook tab and click the MERMEELIIIN button in the Outlook pane You can be prompted with a message box asking you to confirm the access to the contacts of Microsoft Outlook as s
110. k connection status Samsung Telecommunications America Enterprise IP Solutions Office Q11 While operating the OSC the Memory Buffer Overrun warning window is displayed A11 During installation run the Anti Virus program to scan virus If there is a virus program in your computer it can cause a memory fault while the OSC is running Q12 In a video call no scene is displayed in the My Screen area A12 Scenes may not be displayed depending on the call mode and camera settings Check the following items Checking the phone mode 1 Run the OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 If Deskphone is selected in the Environment Mode at the top right of the Configuration screen no scene is displayed during a call Checking the call mode 1 oo oa Run OSC Log in to the system Click Configuration from the system tray menu or in the main bar to display the Configuration screen Click the Video tab in the Configuration screen Check whether Video mode is selected in the Call Mode Setting section If Voice mode is selected select Video mode and click the OK or Apply button at the bottom right of the screen Connect a call again and check the My Screen area Checking the camera settings 1 oY ge ID Run OSC Log in to the system Click Configuration from the system tray menu or in the main bar to display the Configuration
111. ks rings When a trunk call rings The LED indicator blinks Icons indicating the terminal s settings Displays the icons indicating how the terminal functions are currently configured Boss Secretary setting state Auto Answer state or Broadcasting Answer state in the Answer mode Auto Answer state or Broadcasting Answer state in the Boss Answer mode This icon is displayed only if the Answer mode is set to Ringing There is at least one station message When there is a VM Displayed when there is no station message Mute state Calling is locked Both calling and receiving are locked There is at least one unread SMS message The absence message function is enabled Video mode state Video mode state but the video scenes are blocked SBBOORER A The DND function is enabled a The call forwarding function is enabled 44 Samsung Telecommunications America Enterprise IP Solutions Office Main Display The Main Display shows the call processing status and the various messages Minimize button Minimizes the OfficeServ Communicator window Shrink UC Main Control button Reduces the size of the OfficeServ Communicator UC Main Control The OSC provides three different sized forms of the UC Main Control E To shrink the size of the currently displayed main screen click the EA button at the top right of the main screen To enlarge the size of the shrunken UC Mai
112. ls the page list downward Down Pe Scroll Up Scrolls the page list upward ei Page The same number of buttons as the number of added Buttons pages is displayed If you click a page button the selected page is displayed on the drawing canvas Samsung Telecommunications America 187 Enterprise IP Solutions Office i Drawing Canvas The drawing area that displays the figures added by you and other users is located below the toolbar Whiteboard ef Memo Pe screen Sharing File Sharing Refresh E 3 A L O D Ex E F 188 Samsung Telecommunications America Enterprise IP Solutions Office l Status Bar The status bar that displays the whiteboard status including the number of participating members is located below the drawing canvas Whiteboard ef Memo Pe Screen Sharing File Sharing Refresh a 9 O D Ea cs ce ac i Ey gt oY Samsung Telecommunications America 189 Enterprise IP Solutions Office i Starting the Whiteboard If you as the master of a conference click the Whiteboard E button the whiteboard is displayed as shown in the figure below and a join request is sent to other members When a user receives the request to join the whiteboard a message asking you whether to join the whiteboard is displayed in the Chat Conversations box of his Chatting window If he clicks the Join link the whiteboard is displayed an
113. made between users registered on the same system Conference Allows access to the Voice Conference function Option Menu Allows the Option menu to be used during a call e Memo Opens a memo window allowing you to type some notes or comments that will be saved with the call reference in the Call Log e SMS Opens the SMS window so you can send a text message to another subscriber e Start Recording Starts the OSC recorder allowing to you to record the current conversation e Start Video Recording Starts the OSC video recorder allowing to you to record a video session between you and another user on the same system Hold button Allows a current call to be held temporarily Program Key Displays the programable keys currently assigned Soft Key Allows access to the Soft keys available while talking on the phone of logged into VM Show Hide Call List button Shows or hides the Call List screen This can only be used when in the DeskPhone mode 46 Samsung Telecommunications America Enterprise IP Solutions Office Call End Redial Hold Transfer Pickup Call press to mak e a call or when your phone is ringing answer a call End press to end terminate a call Redial press to call the most recently dialed number Hold Allows the user to place a caller on hold Transfer Allows a call to be forwarded to other person during a call Pickup Allows a call which is ringing on othe
114. mmunications America Enterprise IP Solutions Office Favorite Group 1 and Favorite Group 2 Tabs You can register a group displayed in the All tab that you use frequently as Favorite Group 1 or Favorite Group 2 Each of the Favorite Group 1 and Favorite Group 2 tabs displays a list of the users that belong to the corresponding group Ey Buddylist n 3236 Nick amp amp amp t O 3298 Online t O 3299 Offline Samsung Telecommunications America 159 Enterprise IP Solutions Office Managing Your Buddies You can register the users you contact frequently to a group in the OfficeServ Communicator Buddy List Viewing Your Buddies You can view all of your buddies in the All tab of the Buddy List window E Buddylist nK 3236 Nick a Fo Eh Ea etc wa E officesery LAB 1 2 t O 3233 Online qO 3239 Offline Add Croup Add Buddy Delete Delete All The All tab displays the groups you created and the users that belong to each group For a buddy entry his phone status and messenger status are displayed as icons His chat name and messenger status are displayed as text on the right of those icons 160 Samsung Telecommunications America Enterprise IP Solutions Office i Adding a Buddy To add a buddy to your Buddy List click the Add Buddy button If you click the Add Buddy button the Add Buddy window is displayed Select the criteria you want to use for searching enter text you want to
115. n Control click the a button at the top right of the UC Main Control E The Full View is the factory defaukt setting Through Configuration gt Options users can sellect the View they wantg to see when the OSC opens The pictures below show examples of the three forms of the main screen Full View Default UC Main Control screen size COMMUNICATOR Mini COMMUAIA TOF oo ws MiniBar Samsung Telecommunications America 45 Enterprise IP Solutions Office Hide button Hides the OSC window and displays an icon in the Windows system tray Show Hide Dialpad button Shows or hides the Dialpad screen of the OSC Customized menus Using the Configuration screen of the OSC you can assign up to 4 menus to customize your UC Main Control details for each of the below options are discussed later in this manual Messenger Contacts Allows access and Visibility of Status indication to all contacts on the OfficeServ Messenger server Default PhoneBook Allows access to the Phonebook menu Default Call Log Allows access to the Call History menu Default Messages Allows access to the Messages menu Default Schedule Allows access to the Schedule menu View Recordings Allows access to the View Recordings menu NOTE Customized menus are only available when the UC Main Control is in Full View Function buttons Video Window Opens the video window Video calls can be
116. n Info Computer IP Server IP System IP Server Port System Port agod Client Port 070 192 168 1 110 Cancel Samsung Telecommunications America Enterprise IP Solutions OfficeServ lt UCPhone Mode gt Configuration P Device Station ID 3237 Password Login Info Computer IP ce outo i Manual 19216814115 Phone IP e 4uto WF Manual lt DeskPhone Mode gt Configuration P Device Device ID EER Login Info Password SS Link IP 192 168 1110 Link Port Samsung Telecommunications America 5 Messenger ID Password Server IP Server Port Client Port Update Server IP 5 Messenger ID Password Server IP Server Port Client Port Update Server IP jane osm com 192 168 1 110 J070 070 192 168 1 110 Cancel jane osm com 192 168 1 110 a0 70 S070 192 168 1 110 Cancel Apply Apply 61 62 Enterprise IP Solutions Office ltem Option Description Phone Station ID The Station ID to be used by the OfficeServ Communicator that Information represents the user Usually their extension number Device ID The Device ID to be used by the OfficeServ Communicator that represents the user Usually their extension number Password The password corresponding to the users Station ID Link IP Enter the IP address of the OfficeServ Link server Link Port Enter the number of the OfficeServ Link server
117. n an input field and check the Select checkbox next to it e lf there is a registered group this can be selected Click the Start Audio Conference button to make calls to the specified persons 4 Begin and continue the conference when they are connected 84 Samsung Telecommunications America Audio Conference Audio Conference Samsung Telecommunications America Enterprise IP Solutions Office 5 To disconnect the connection for one person during the conference click the Disconnect button next to the input field where his phone number is entered To invite another additional person during the conference enter his phone number in an empty input field and click the Request button next to it e When the phone of the invited party rings the Request button changes to become the Stop button e The connection request can be cancelled by clicking the Stop button before the invited party answers it f To end the conference call click the End Conference Call button 85 Enterprise IP Solutions Office Video Call l PIP Function You can check and change the position of the PIP screen displaying you during a call 7 Click the PIP button in the Video Call screen Contact Video 2 Each time the PIP button is pressed the position of the PIP screen display changes its order e The position of the PIP screen is changed in the order of bottom right top right to
118. n gt window is displayed to ask you whether to delete the selected schedule Click Yes to delete the selected schedule Schedule Delete 140 Samsung Telecommunications America Enterprise IP Solutions Office Synchronizing the Data Click the Synchronize Data button MESSE at the bottom of the Schedule screen The following window is displayed CD Sync Screen Duthook Search Period Search Period 2009 03 03 frei 200 035 035 Bane 2008 03 03 Mei 2000 05 05 fis Al k Chock The lt Synchronization gt window consists of the following two tabs e UC lt gt Phone e UC lt gt Outlook 2 Set a period and click the View button The schedules are displayed in two lists To set a period click the Set Start Date Set End Date Ea button The lt Calendar gt window is displayed as shown in the figure below so that you can select a date To display all schedules of the entire period select the All checkbox i and then click the View button Samsung Telecommunications America 141 Enterprise IP Solutions Office 3 If you select an entry in the list in the lt Outlook gt pane and click the Move to PC button i the selected entry is saved to your computer and is displayed in the list in the lt PC gt pane 4 If you select an entry in the list in the lt PC gt pane and click the Move to Outlook button EE the selected entry is saved to your Microsoft Outlook and
119. nd Sier Demed Ed On incoming call Ed when contacts come online re SideBar position Left Right Ed view message on arrival Call option A Program Language fd Pop main on incoming call fl Minimize main when call is finished s Language English Fa Beep when phone is ringing E Pop memo when call is connected Cancel ltem Option Description General Run OSC when the When checked the OfficeServ Communicator is run automatically when computer starts the computer starts Run Auto Login When checked the OSC will not ask for OSC login credentials Auto Login when server When checked the OSC will reconnect to the OfficeServ Messenger recovers server if the server or service stops and restarts for any reason Show SideBar on Mouse When checked the Sidebar will slide open only when it is clicked When click unchecked the SideBar will slide open on a Mouse Over event 54 Samsung Telecommunications America Enterprise IP Solutions Office Notification On Missed Call When checked if a call is received while you are away from your desk the OfficeServ Communicator pops a notification window letting you know you missed a Call s On Incoming Call When checked the OSC pops a window with CID information if CID received The OSC will make effort to refernce that CID with information you have entered in your PhoneBook View Message on Arrival When checked if an SMS is received the OfficeServ Communicator notifie
120. nse to and or from others on the same system Samsung Telecommunications America 11 12 Enterprise IP Solutions Office OfficeServ Communicator Phone Device Modes SoftPhone Mode PC Phone Integration Device e The SoftPhone Mode is also known as a PC Phone device In this mode the OSC SoftPhone is the device the user uses to make receive all their calls The OSC SoftPhone is a software device that emulates a Samsung business telephone The OSC SoftPhone is registered to the Samsung switch installed at the Corporate office empowering the user when connected to make receive calls to from anywhere in the world as authorized by the organization all through their PC and PC s Multi Media functionality PC MUST be equipped with Internal or external Mic and Speakers and or headset UCPhone Mode Samsung SMT i Series Device Integration Only e In this mode the OfficeServ Communicator interoperates directly with a telephone device such as the SMT i5243 terminal In this mode telephone functionality can be performed from either the PC or telephone device However unlike the OSC SoftPhone Mode while in UCPhone Mode you MUST use the SMT i Series device to talk with the caller When the OSC PROFESSIONAL UCPhone Mode is paired with the SMT i5243 device phone contents and Buddy List viewing functions are provided by the Collaboration with the OfficeServ Messenger Server DeskPhone Mode Samsung Digital and IP Device integration e
121. ntries Configure My Information Displays a list of the users with whom you have chatted or have had a conference The Recent List displays the users with whom you have chatted or have had a conference recently You cannot change or delete the listed entries My Information Contact Watcher List iW Name fg Extension Nickname FA Dept kp3225 osm com 1 Contact Name Extension Department Job Position You can change these items in the OfficeServ Messenger Server Administrator screen Standard users can only view these items Chat Name View or change your chat name that is displayed in the Buddy List screen a buddy entry or Chat window Email Enter your email address Contact when absent Enter the contact you want to use when you are not online 2 Set absence time If there is no keyboard or mouse input for the specified period of time the messenger status is changed to Absent 3 Absence message Enter the message you want to display to your buddies when you are not online 4 Manage buddies When a user wants to register you as his buddy set whether to accept his buddy registration request If you select the Accept always automatically option any registration request is accepted If you select the Samsung Telecommunications America 151 Enterprise IP Solutions Office Conform whether to accept option when a registration request is received a notification window is
122. oe af Unknown Phone Number Connect Time 2009 02 26 11 1754 2009 02 26 10 574 2009 02 26 10 05 50 2009 02 26 10 05 09 2009 02 26 10 01 32 2009 02 26 10 01 09 2009 02 26 10 00 17 2009 02 26 09 57 06 2009 02 26 09 55 55 2009 02 26 09 53 06 2009 02 26 09 51 33 2009 02 26 09 49 11 2009 02 26 03 48 47 2009 02 26 0J 45 52 2009 02 25 19 43 36 Call Duration 00 43 36 00 00 13 00 00 15 OO 00 11 00 00 07 OO 00011 Samsung Telecommunications America k Delete All rs Information Box Phone Number m Ahn Audrey ai Unknown m Unknown Samsung Telecommunications America 2009 02 26 15 25 56 2009 02 26 15 25 15 2009 02 26 15 25 15 Enterprise IP Solutions Office Mict to meet you Audrey Hello 3236 Hello 3236 123 Enterprise IP Solutions Office Call History You can view the call history of the OfficeServ Communicator using the Call History menu i Recent Call List 1 In the Information Management Box window click Recent Call List under the Call History menu 2 A list of recent dialed and received calls is displayed FA Information Box All Calls Name Unknown asdif ast sting Kim ating Kim ating Kim ating kim sting Kim sting kim ating Kim kim Sting Unknown Unknown oale af o o e ef Unknown o Call Duration Connect Time 2009 02 26 11 1754 2009 02 26 1057 4 2009 02 26 10 05 50 2009 02 26 10 05 09 2009 02 26 10 01 32 2009 02 26 10 01 09 2009 02
123. ogs Dial from Outlook Contact List s Free Dial Make and Answer Calls Missed Call Notification OSC Phonebook OSC Calendar Schedule Screen Pop Contact List from OSC Phonebook and or Outlook SMS Text Messages Sync Phonebook Between OSC amp Phone Be SN BS BN BN BN BN Be ON OBEN BN BAN Be SN CV QVunenenrnun een n fF VQ fL QNA BN BS BSN BN RN BSN Be ON OREN BN BN CNN NNN RNR NRE NNN SOEREN Be SN BS BN BN BN BN Be ON OREN BN BN CNN QQ NSN NQ AQ NON SNSN BN BSN BN BSN BN BN CQ QQ QQ COENS CN LQ QQ QQ QQ QQ ONSQQ SN CL QNVQVQVQVnennuwnuns Sb St ED SED OD ED Ch WED Cl WED WRN Table 1 Feature Compatibility 1 Installation Mode Whether to run Basic or Professional must be decided at the time of the OSC Client software is being installed If it needs to be changed the OSC Client software must be uninstalled and then installed again from the beginning i Operational Mode Within an Installation Mode the Subscriber User Client can switch between Operational Modes while they are logged out of the OSC gt OSC features such as Video Chat IM SMS and Text Messaging are internal features Subscriber to Subscriber All Subscribers must be on the same network LAN as well as the same Phone system Enterprise IP Solutions Office Chapter 2 Installing the OfficeServ Communicator f Preparations before Installation The following items should be checked before installing the OfficeSe
124. on in the standby state The phone numbers of the recently received or sent calls are displayed sequentially starting from the most recent 3 To make a call select a history entry and click the Make Call button or right click on it and click Make Call from the menu displayed Making a Call from a Call List NOTE For more information on how to make a call from the Recent Call List Dialed Call List Received Call List refer to the Call History section of the Menu Functions chapter Saving a Phone Number To save a phone number from the recent call history select a history entry and click the Save Number button Samsung Telecommunications America 75 Enterprise IP Solutions OfficeServ Answering A Call Before Answering a Call This section describes functions for answering calls For information on each function refer to each function description section Functions Answering an Intercom Call Answering a Call in Auto Answer Mode Answering a Call in Page Answer Mode Answering an External call Answering an External Call Using a Night Service Bell Call pickup Group call pickup Answering a camp on call 76 Samsung Telecommunications America Enterprise IP Solutions Office i Answering a Call A call can be answered by using one of the following methods in the OfficeServ Communicator This manual mainly describes how to answer a call using the Call and End b
125. or Enter the code required by the System for making a Long Long Distance Calls Distance call Carrier Code for Enter the code required by the Carrier for making Long Distance Long Distance Calls calls Carrier Code for Enter the code required by the Carrier for making International International Calls Calls 67 Samsung Telecommunications America Enterprise IP Solutions fo q A IAA F H Ser V ro t vV f HotKey Tab In the HotKey tab you can assign HotKeys to functionality you may want easy asscess to 214 207 2632 10 Select the HotKey tab in the Configuration screen Configuration shortcut key allows you to perform a frequently used function by pressing the keys assigned to it To delete an assigned shortcut key select the function to which it is assigned and click the Delete button Action Buttons Hotkeys Action Open UC Main Window Hide UC Main Window Exit fi HotKey Call Ctrl Shift Alt Call End p f d me Forward Hold Assign Remove ReDial E Enable Hotkey Phonebook Cancel Scroll through the action buttons available and assign a combination of keys to the functionality desired 68 Samsung Telecommunications America Enterprise IP Solutions OfficeServ i DDE In the DDE tab you can configure the DDE program 1 1 Select the DDE tab in the Configuration screen Configuration e Enable DDE e Search E For Incoming Internal i Using Caller s ID fl F
126. or Incoming External i Using ONIS DDE Program Program Other Path DDE Program Mask Cancel Enable DDE For Incoming Internal Sets whether to use station lines when using DDE For Incoming Sets whether to use external lines when using DDE External Search for Sets the item to search for Select either Using Caller s ID or Using DNIS DDE Program Program Select either Other or Goldmine for Windows Path Sets the paths of the DDE programs Samsung Telecommunications America 69 Enterprise IP Solutions OfficeServ A You can select Goldmine or Other as the DDE program P DDE Server Configuration B If you have selected Goldmine as the DDE program you can click the button next to the Location field and set the path of the selected program so that it can be run automatically when DDE initialization is performed DDE Program Hile a GoldMine for Windows w Mitran Dilari al in anrr DDE Open Look in GoldMine E F E gt ig My Recent Documents Qa Desktop My Documents ig My Computer My Network 70 T32 S adfactry dll E bdeinst ini 8 doxlib dl 28 DUNZIP32 DLL 98 DZIP32 DLL GM6El cfa GM6Einstaller exe iW gm news rtf S gm6532 dll 8 om tp 32 dl F GM ini 28 gmart32 dl E Gmcomapi dil 26 gmdig dl File name Files of type TEST 28 gmhtm dll 28 GMNU32 DLL 28 GmPICnd dl a gmps32 dll af GMQSW exe D gmre32
127. ord is the Station password this is not to be confused with the Mailbox password The Station password is set in MMC 101 Computer IP is the IP address of the PC where the softare is being installed and configured Select Auto and it will populate the field with the current IP address of the PC Auto Manual Drop Down allows you to select one IP address form a list of IP addresses if multiple NIC cards are enabled Phone IP Select Manual and use Phone s IP address For example from a SMT i5243 select MENU gt Settings gt Network Information gt IP Address O Auto Manual Messenger ID is the user s Messenger ID usually fusername osm com Password is the user s Messenger password This is assigned when the ID is created Server IP is the IP address of the Serv Messenger Server Server Port default is 5070 Client Port default is 5070 Update Server IP is the IP address of the server containing the OfficeServ Communicator updates 3 Once all settings have been entered there are two options 1 If only using one Device Mode or you have applied all configurations settings press OK to Save Exit the Configuration and login 2 If needing to configure another device Mode press Apply and then select the next Device Mode to configure Device Mode Settings Most users will use only one Device Mode In some cases they will use two when they have both a Desk phone and a SoftPhone requirement Samsung Tele
128. ormation or instructions that the reader should follow in order to avoid personal injury or fatality WARNING CAUTION Provides information or instructions that the reader should follow in order to avoid a service failure or damage to the Restriction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action 4 CHECK CHECKPOINT Provides the operator with checkpoints for stable system operation NOTE NOTE Indicates additional information for reference Samsung Telecommunications America Enterprise IP Solutions Office TABLE OF CONTENTS ABOUT THE MANUAL Conventions Gr Salely CONCETIS sossceiiini an E E Eai 4 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION What is the OfficeServ Communicator ceeecccccceecceeeeeeeeeeeeceeeeeeeceeeeeesaeeseeeeeeesssaeaeeeeeeeeesaeeeeeeeesssaaassees 9 Understanding EO C eee E eee eae 10 OfficeServ Communicator Installation Modes cccccccccceeceeeseeeeeeeeeeaeeeeeeeeeeeceueseeeeeeseseaeeeeeeeeeesaaasaaaess 11 OfficeServ Communicator Phone Device Modes cccccccceeeceeeseeceeceeseeeeeeeeceeeeseaeeeeeeeeeesaeeaeeeeeeesesaaaas 12 OfficeServ Communicator Feature Compatibility Table cccccccccccccescesseeeeeeeeeeeeeeeeeeeeesssaeeeeeeeeseaaeaeess 13 CHAPTER 2 INSTALLING THE OFFICESERV COMMUNICATOR 14 SV SIS FRECUIFCING IS so
129. other call is finished Holding a Station Call ii 7 To hold a station call while you are talking on it click the Hold button 2 The HOLD ON message is displayed on the main screen e Ifthe station number is registered in the Program Keys screen the corresponding station number button blinks e Inthe main screen of the opposite party a message showing that you are ay holding his call is displayed 3236 21 Feb 2009 PM 3 16 a 3 To connect to the held call again click the Call Button wher the caller is holding 80 Samsung Telecommunications America Enterprise IP Solutions Office f Call Transfer This function allows you to transfer a caller to another user on the system Unconditional Call Transfer 1 Click Transfer during an external call Dialpad 1 2heo Boer 2 Enter the station number or CO line number to be transferred 4a Sikl rno 3 While the transfer bell is ringing click End and hang up the phone to transfer the call immediately Click Speaker or the receiver Samsung Telecommunications America 81 Enterprise IP Solutions Office Conditional Call Transfer 7 Click Transfer during an external call Dialpad jf 2 aec 4a 5R 6 fio 2 Enter the target station number or CO line number and wait i until the other party answers the call 3 Once the party to be transferred answers the call speak to the person and click End to hang
130. out of a conference Only the master of the Chatting window can use this button 166 Samsung Telecommunications America Enterprise IP Solutions Office Shows or hides the Video screen You can control the Video screen only if the Video Conference function is being used Tl Saves the chat conversations The master of the Chatting window is the user to open a conference and invite a buddy to it If the current master exits the conference the next master is determined among the remaining buddies participating in the conference Chat Conversations The Chat Conversations box on the bottom left of the tool bar displays the conversations you have made with your chat buddies 3 Chat 3238 5 B E t 3236 Nick says Hello Kim aal Seis Hi T Last message received at 02 27 2009 09 13 20 167 Samsung Telecommunications America Enterprise IP Solutions Office Moreover it is used to display a notification when a buddy enters or exits a conference as shown in the figure below It is also used to display messages for file transfer and joining a whiteboard fe Chat kpari3i kes a0 joins in the conference nans a eniteboard Oo YO 168 Samsung Telecommunications America Enterprise IP Solutions Office Text Inout Field This text input field is located below the Chat Conversations box You can enter text to send to your chat buddy in this field 3 Chat 3238 5 B E 323
131. p Blind Transfer Consultation Transfer Toggle ak s Page w Call Back iz Leave Message Lh Camp On OHVA le My Voice Mail B Leave voice Message le Transfer to Voice Mail A Call Recording with voice Mail Be Message List call Back Status Follow Me Paging zone Names The menu items of this menu are described below Function Trunk Redial Makes a new call externally on the connected trunk Redial Continuously Makes a call continuously to the most recent number you dialed until the opposite party answers Forward to Another _ Forwards a received call to another station without answering it Station Co Hold Means a received external call can be held at another station Pickup Station Call When a call received by another station is not answered you can pick it up Pickup Group Call When a call received by other trunk is not answered you can pick it up Forward Immediately As soon as your phone rings the call is forwarded to another station Forward after Making First you will make a call to the person to whom you want to forward a received a Call call and ask whether he agrees to answer the call Upon his consent you will forward the call to his station Samsung Telecommunications America 197 Enterprise IP Solutions Option Exchange Calls
132. p left bottom left and no display Take a PIC Record Start PIP Function To use the PIP function during a call the size of Video Call screen must be the CIF size 352 288 Otherwise it cannot be activated You can change during a call the size of the Video Call screen where the opposite party is displayed 86 Samsung Telecommunications America Enterprise IP Solutions Office Block Video Function The user can stop snding his her Video transmission at any time Send Stop 7 Click the Stop Sending button before making a call or during a call My Video 2 To make scenes display on the phone of the opposite party click the Start Sending button again e Ifthe Stop Sending button is pressed during a call the Block Video function is applied to that call only If the Stop Sending button is pressed while in the standby screen the Block Video function is enabled for all calls by default To disable the Block Video function enabled for all calls by default click the Start Sending button again e Inthe UC Phone mode the Stop Sending button is enabled only during a call and the Block Video function is applied to that call only that is you cannot enable it for all calls e When the Block Video function is enabled or applied the Video Call icon is hidden in the OfficeServ Communicator LCD screen Send Stop Preview Start Samsung Telecommunications America 87 Enterprise IP Solutions Offi
133. phone rings the call is forwarded to a specified station If you select Forward Immediately from the Call Control menu the Forward Immediately window is displayed Blind Transfer Please enter the number of transfer Transfer Enter the station number to which you want to forward the call and click the Forward button Processing When a Forwarded Call Is Not Answered If the person to whom a call was forwarded is absent or does not answer it while his station rings several times the call is returned to the person that forwarded the call Forward after Making a Call You can forward the current call to another station First you will make a call to the person to whom you want to forward a received call and ask whether he agrees to answer the call Upon his consent you will forward the call to his station If you select Forward after Making a Call from the Call Control menu the Forward after Making a Call window is displayed Consultation Transfer er kthe number of transfer Transfer Enter the station number to which you want to make a call and click the Forward button 200 Samsung Telecommunications America Enterprise IP Solutions Office COMMUHICATOR Unknown On Transfer Hold Unknown Connected E Recent Calllog While you are asking him whether he agrees to answer the previously received call it remains on Hold during Forwarding mode If you click the Disconnect button
134. ps are displayed in the tab If you click a group the buddies that belong to it are displayed as shown in the figure below E Buddylist i 3236 Nick amp Fm amp H etc 02 V O 32237 Offline 3240 Offline H otficesery LAB 0 2 3238 Offline V 3239 Offline Add Group Add Buddy Delete All Each user you registered to chat with is displayed as offline until you receive an acceptance from him In the All tab select and right click on a group or user A context menu displayed This context menu contains different menu items depending on whether the selected entry is a group or user When a group Is selected the context menu contains the menu items as shown in the figure below 154 Samsung Telecommunications America Enterprise IP Solutions Office E Buddylist ee 3236 Nick amp Fo mm F etc 0 2 3237 Offline t 3240 Offline E otficesery LAB 0 2 A Add Group Offline CA Add Buddy Offline Rename Favorite Group gt Delete Add Group Add Buddy Delete Delete All Add Group Adds a new group to the Buddy List Add Buddy Registers a buddy to the selected group For more information refer to the Managing Buddies section Rename Group Changes the name of the selected group Set as Favorite Group Sets the selected as Favorite Group 1 or Favorite Group 2 You can view a list of the buddies that belong to the group that is set as Favorite Group 1 or
135. r after exiting the OSC installation program Make sure to use it after checking whether it operates normally For UCPhone Operation The OSC is connecting to an SMT i Series Phone 1 Checking Whether the LAN Cards Are Running Normally lf two or more LAN cards hereafter NIC are installed the NIC with the same gateway as the UC phone must be set as the default NIC for network connections to be processed normally Internet Protocol TCP IP Properties General You can get IF settings assigned automatically if your network supports this capability Othenvise you need to ask your network administrator for the appropriate IP settings O Obtain an IP address automatically Use the following IP address IF address 10 254 175 234 Subnet mask 255 A g 255 f 0 Default gateway 10 254 175 1 Obtain DHS server address automatically Use the folowing DNS server addresses Preferred ONS server 10 41 131 60 Alternate ONS server 165 213 246 161 C cerca Samsung Telecommunications America 15 Enterprise IP Solutions Office 2 Checking Whether the UC Phone Is Running Normally In Windows XP SP2 or later the network functions may be restricted by a firewall function or an antivirus program Before installing the OSC click Start gt Run Run cmd exe and then execute ping lt phone s IP address gt to check whether the UC phone is running and the network connection is normal e
136. r person s phone to be answered Animated icon indicating phone status Displays the phone s status with an animated icon If the little blue arrow to the right of the Phone Status icon is pressed a Functions Menu Window opens with additional functionality details on the Functions Menu Window are discussed later in this manual Idle On the Phone DND Animated icon indicating user status Displays the user status with an animated icon This is used for Presence Online Awareness When the little blue arrow to the right of the User Status icon O Away is pressed the user can select the Presence Status they want displayed to Busy other OfficeServ Messenger users on the m g ee Conference Lunch OND Appear Offine Samsung Telecommunications America 47 Enterprise IP Solutions Office OSC Control Details l Video Window As it s name would imply the Video Window displays both your video stream as well as the video stream of the user you are speaking with Both users MUST be using either Communicator in Video mode or an SMT i5243 phone with an optional USB Video camera installed Both users MUST be on the same system The Video screen is displayed when you click the button during a video call or is displayed automatically when you make or receive a video call To close the Video screen click the button located at the top right O My Video Contact Video I Lh send Stop Take a PIC R
137. rases objects added to the whiteboard Line Sets the line thickness Thickness Ea Share Shares the specified image file Image File E Share Shares the entire desktop Desktop Share Shares the screen of the specified program If you click this Program button the Find Program Screen tool sm is displayed If Screen you select a program using this tool the current screen of Manually A the selected program is sent to all users who are using the program is whiteboard specified Share When the specified file is open move to the page you want Program to share and then start sharing the file sereen Use the Screen button to select a file Use the pal button to share Manually A the file screen To end the sharing use the a button program is specified Add Page Adds a page You can add up to 100 pages ey Delete Deletes a page Page Color The left button sets the line color The right button sets the fill color If you double click on a Color button the Color window where you can set the line color or fill color is displayed 186 Samsung Telecommunications America Enterprise IP Solutions Office i Page Bar The page bar is located to the right of the whiteboard and below the toolbar The page bar contains the buttons you can use to navigate pages Whiteboard ge cave Memo Pe Screen sharing 9 File sharing Refresh e S82 DER Ilo S0004 tlk f Button Name Function E A Scroll Scrol
138. rer ar a E AAR 14 Installing the Web Cam Driver ccccccccssssesececeeeeaeeeeecceeeeseaeeeeeceeeessaeaueceeeessaeeseeeeeeeessuaaeceeeeeesssaaaneeeeees 15 For UCPhone Operation The OSC is connecting to an SMT i Series Phone cceeeeeeeeeeeeeeeeeeeeeeeees 15 1 Checking Whether the LAN Cards Are Running Normally ccccccccssssseeceeeeeceeeeeeeeeeeeseeaaaeeseeeees 15 2 Checking Whether the UC Phone Is Running Normally cccccccceccessseeeeeeeeeeeeeeseeeeeeesesaeeeeeeeees 16 CHECKPOINT cps seein a nese sod E ane cca tscinc seca eins eaea bose E 17 Installing the Update Server and Configuring Environment cccsseeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeeeesaaneeeeees 18 Configuring the OSCAutoUpdate EnviroOnMe nt cccccccecccccceeceeeeseeeceeceeeeseeeeeeeeseeeeeeeeeeessaeeeeeeeeeeseeaaaas 23 stalling TiS SONWANE seiorn eiei RE a E E SEE EERE 24 Configuring the Initial OfficeServ Communicator Settings cccecccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseaas 32 BEVO NOCE UC RRNONG resserre E panceceinucenaisasceeeehoetastees 33 Device Mode DeskPhone ccccccseesececcseeeeeecaeseeceeesaaseeeesaeaeeeesseueceeessaaeeeeessaaeeeeesaeaeeeessseasaeseessaaeeeess 34 Device Mode SOMPHOMG sarran r E E 39 OfficeServ Communicator UC Main Control Full VieW cccccccccceeeceeesseeeeeeeseeeeeeeeeeeeessaeaeeeeeeeessaaeess 39 CHAPTER 3 CONTROLS AND CONFIGURATION 42 FS CS A P A T
139. rted a video conference you can send your video scenes to your buddy using the toolbar buttons of the Chatting window To send your video scenes click the Camera ON button in the Video window When your video scenes start to be sent your video is displayed in the area where your avatar is shown and the Camera ON button changes to the Camera OFF button as shown in the figure below Conference kp370a KOSS joins m the contarente Camera OFF bargak If no video camera is installed in your computer or the camera is not recognized the message There is no available camera is displayed as shown in the figure below Sending Videos While you are using your camera in the Chatting window even if a video call is received no video is displayed on the Video window Subscribers must be on the same network and system Samsung Telecommunications America 174 Enterprise IP Solutions Office l Stopping Sending Videos To stop sending videos click the Camera OFF button in the Video window When sending is stopped your avatar is displayed again 2 Comerence kpa3ztt F video Window e E kpJ2031 joins in the confenance Camera Ci Samsung Telecommunications America 175 Enterprise IP Solutions Office Video Window Layout If you click the Change Layout button the locations of the video areas in the Video window are changed The layout is set in the order of diagonal horizontal and ver
140. rv Communicator System Requirements o Before installing the OfficeServ Communicator OSC on your PC you should check whether it meets the minimum system requirements listed below Item Operating System Processor CPU Memory HDD Network Interface Card Sound Card Video Camera Other 14 Specification Windows XP Professional SP2 Windows Vista Windows Vista SP1 Windows 7 both 32 and 64 bit versions Pentium 4 1 GHz when only using the Audio mode Pentium 4 2 GHz when using the Video mode When using the OSC Basic Installation Mode 512 MB Minimum requirement 256 MB when only using the Audio mode 1 GB Minimum requirement 512 MB when using the Video mode When using the OSC Professional Installation Mode 1 GB Minimum requirement 512 MB when only using the Audio mode 2 GB Minimum requirement 512 MB when using the Video mode 300 MB free disk space 10 100BASE T A full duplex sound card A video camera for the PC when using the Camera mode A headset or a microphone and speaker Samsung Telecommunications America Enterprise IP Solutions Office Installing the Web Cam Driver To make a video call using the video call function of the OSC while you are talking a camera must have been installed in your Windows operating system If you install the camera driver while the OfficeServ Communicator is running an error will occur Make sure to install a camera either prior to o
141. s not heard by the caller If the receiver or the Speaker button is pressed the caller is connected to the listener and they can speak Station Name Sets the name that other users see when thy call you or you call them Changes the display language of the SMT i Series phone 56 Samsung Telecommunications America Enterprise IP Solutions Office Item Station On Off Option Description Boss Answering This function is available only in an OfficeServ Communicator set as a director secretary Set the Director Answer mode of the OfficeServ Communicator Internal Call Display Set what is displayed on the station buttons in the Program Keys screen Number Displays station numbers in the Program Keys screen Name Displays station names in the Program Keys screen AUTO HOLD When checked if a different trunk is selected while the you are talking on a trunk call this existing trunk call is held automatically DISPLAY SPD When checked if you make a call using a system speed dial the name of NAME the speed dial is displayed AUTO TIMER When checked if a specific period time is passed when you are talking on a trunk call the call duration is displayed automatically AUTO CAMPON When checked if another trunk call is received while you are talking on a trunk call the OfficeServ Communicator automatically makes that call wait without playing the busy tone to the person who made it CID REVIEW ALL When checked
142. s of the auto update server incorrectly In this case the OSC cannot be updated Therefore you must reinstall it During installation configured system information or the OSC operation type incorrectly The provided functions are different depending on the system type or OSC operation type To ensure that the OSC operates normally check the correct system type and OSC operation type and then reinstall the OSC During installation selected the phone type incorrectly You can change the phone type before logging in to the system using the OSC Follow these steps to change the phone type 1 Runthe OSC 2 Click Configuration from the system tray menu or in the main bar to display the Configuration screen 3 Select the phone type you want to use in the Environment Mode section at the top right of the Configuration screen 4 The Connection tab where you can set the connection information is displayed 5 Set the phone information system information OfficeServ Link information etc according to the phone type you selected When logging in to the system in Deskphone mode the message Cannot connect to a line is displayed on the main screen Check the following items 1 Click Start gt Control Panel gt Administrative Tools gt Services In the Services window check whether the Remote Access Connection Manager service is set to Disabled 2 Ifthe Remote Access Connection Manager service is set to Started you m
143. s you of it Use the notification When checked the notification sound is enabled sound When Contacts come When checked if a user registered in your Buddylist logs in to the server online the OfficeServ Communicator notifies you of it Call Option Pop Main on incoming Opens or brings the UC Main Control forward when an incoming call is call ringing Beeps when phone is When checked if a call or message is received the OfficeServ ringing Communicator beeps with the PC speaker tones to notify the user If this checkbox is checked in your OfficeServ Communicator and a call or message Is received to it other persons can know of it easily and pick it up for you with their OfficeServ Communicator Minimize main when call When checked the UC Main Control will automatically minimize when the is finished call has ended Pop Memo when call is When checked if you are connected to an opposite party the Memo connected window is displayed automatically Program Language Select the desired language for the OSC PC Interface If you cahnge from Language One language to another you must exit the OSC and then launch it again UC Main UC Main Control Mode Sets the initial mode of the UC Main Control Mode Full Mini or MiniBar Custom Buttons Sets the custom buttons the user will have available from the UC Main Control Full version Samsung Telecommunications America Enterprise IP Solutions OfficeServ f Phone Tab In th
144. scSetupei lePath Ci Temp oscsetup exe Samsung Telecommunications America Installing the Software Enterprise IP Solutions Office The following demonstrates the installation procedures for installing the OfficeServ Communicator software Information required e Before installing the OfficeServ Communicator on your PC you must have access to the Install program and know where the IP Address of the Auto Update Server The on site System Administrator should have been given that information during server installation It is often the same IP as the OfficeServ LINK and or OfficeServ Messenger Server IP i Running the Setup File e Run the OSC setup file Samsung OfficeServ Communicator exe File Download Security Warning Do you want to run or save this file Name setup_communicator exe Type Application 60 TMB From 192 16 1 110 Run While fles from the Internet can be useful this file type can potentially harm your computer IF you do not trust the source do not minor save this software Whats the isk Select Run 18 of setup_communicator exe from 192 1 ARL setup communicator exe from 192 168 1 110 Estimated time left 1 min 38 sec 10 8MB of 60 7MB copied Download to Temporary Folder Transfer rate 519K B Sec O Cancel 24 Samsung Telecommunications America Enterprise IP Solutions OfficeServ Internet Explorer Security Warning The publisher could no
145. search for and click the Search button A list of the users that match the condition you specified is displayed O Add Buddy a A te 3211 Name t O 212 t 3213 3214 t O 3215 t 317 t 3218 t 3219 t 3216 flew Group OK Cancel If you want to add them to an existing group select the Add to Existing Group option and then select the group from the combo box to the right of it Add Buddy 3211 Name t O 3212 t 3213 314 t O 3215 317 t 3218 t O 3219 t 3216 New Group Existed Group OfficeServ LOB pa OK Cancel If you want to create a new group and add them to it select the Add to New Group option and then enter the name of the new group in the text box to the right of it Samsung Telecommunications America 161 Enterprise IP Solutions Office E Add Buddy p 3211 Name selz Sela 3214 3215 3217 3218 3219 3216 New Group Existed Group OK Cancel Select the users you want to add to the specified group and then click the OK button The added buddies will be displayed in the All tab Add Buddy p 3211 Name 3212 Be ie 3214 w evicted Group OK Cancel 162 Samsung Telecommunications America Enterprise IP Solutions Office Buddy Registration Notification Window When you log in to the server successfully the Buddy Registration Notification window is displayed for each of the buddy registration requests received
146. t Buddy List button 170 Samsung Telecommunications America Enterprise IP Solutions Office Chatting To send a message to your chat buddy enter the text you want to send in the Text input field and press the Enter key or click the Send button If there is no buddy to receive your message the Send button is disabled Even if you press the Enter key you cannot send the message 3 Chat 3238 2236 Nick says Hello Kirm 3230 says Hi Last message received at 02 27 2009 09 34 59 While your buddy is entering a message to send to you a message that he is entering a message Is displayed in the status bar After receiving a new message from him the time that it the last message is received is displayed 171 Samsung Telecommunications America Enterprise IP Solutions Office Inviting a Buddy While chatting you can invite other users to the chat Only the master of the conference can invite users 1 If you want to invite a chat buddy click the Add Member button in the toolbar of the Chatting window 2 If you click the Add Member button the Add Member window where you can invite other users is displayed as shown in the figure below Select the criteria you want to use for searching enter text you want to search for and click the Search button 3 A list of the users that match the condition you specified is displayed The users that cannot be invited to a conference becaus
147. t be verified Are you sure you want to run this software Name setup communicator 6x6 Publisher Unknown Publisher This File does not have a valid digital signature that verifies its publisher You should only run software From publishers you trust How can I decide what software bo run Select Run to install The Install Wizard should open automatically after running the setup The Samsung OfficeServ Communicator Setup screen is displayed as shown in the figure below Samsung Officesery Communicator InstallShield Wizard Welcome to the InstallShield Wizard for Samzung OfficeSery Communicator The InstallShield Wizard will install Sarnsung OfficeSery Communicator on your computer To continue click Hest Cancel Select Next Samsung Telecommunications America 25 26 Enterprise IP Solutions Office The License Agreement screen is displayed After reading through the agreement select the I accept the terms of the license agreement option Samsung Officesery Communicator InstallShield Wizard License Agreement Please read the following license agreement carefully Software License Agreement amp Limited Waranty For OfficeSery Communicator Samsung Telecommunications America L F IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA ts a legal binding agreement between pau ether an individual or an entity and Samsung for Samsung software product identi
148. t click on the OfficeServ Communicator icon in the Task Bar q Call Log Message OFFiceSery Communicator a o e 4 eee aM ie d n l m Execl5ecr EasySet F Audio Con Bi view Recordings F Phone Contents om L A t2 m Schedule Now select Configuration as indicated by the RED arrow in OSC Information Figure 6 on the left Help iat amp Samsung Telecommunications America Enterprise IP Solutions Office OfficeServ Communicator UC Main Control Full View Once logged in the OSC UC Main Control will be displayed your PC The figures below and on the next page show examples of the OfficeServ UC Main Control for the Device Mode you last selected during the install and setup procedures Full View shown below Alternate views and Device mode details are explained in other sections of this manual SoftPhone Mode PC Phone Integration Device OMICeSErN communicator msi Jane Doe L 1 SL i CORAUAICATOR To py mgs Ea Jane Doe a 2 am PT mA eF ORANGE RED DeskPhone Mode Samsung DLI amp ITP Device integration COMMUNICATOR GREEN RED Samsung Telecommunications America 39 40 x Enterprise IP Solutions Office Applying the OfficeServ Communicator Login Information You must restart your OfficeServ Communicator to apply the login information you configured OfficeServ Communicator License Check Every time you log in to the OfficeServ
149. t wE 8 Yoice Noise Supression Echo Cancellation On w Cancel Option Sound Devices Select the audio output device speaker to be used by the OSC Mic Microphone Select the audio input device microphone to be used by the OSC AGC When checked the Auto Microphone Volume Control function is enabled Ringer Device Ringer Select the audio output device speaker to be used by the OSC when a Call is ringing Voice Noise Surpression Set one of four levels of noise supression Off Low Mid High Noise surpression reduces the microphone noises during a call Echo Cancellation When on it reduces and or removes echoes during a call Volume Ringtone Vol Adjust the ringtone volume Speaker Vol Adjust the speaker volume to use while you are talking The speaker volume control displayed in the Dialpad of the UC Main Control is the same as this Speaker Volume control Mic Vol Adjust the microphone volume Tone Vol Adjust the volume of the system tones such as Hold tone and DND tone etc 64 Samsung Telecommunications America Enterprise IP Solutions OfficeServ l Video Tab In the Video tab you can configure the video call environment for the PC where your OfficeServ Communicator is installed s Select the Video tab in the Configuration screen Configuration Call Mode E Camera gt Video Mode Capture Device Voice Mode USB2 0 UVC 1 3M WebCam ideo Codec H263 Capt
150. tatus Speaker Setting 1 Click Start gt Settings S gt Control Panel C gt Sounds and Audio Devices from the Windows desktop 2 Select Audio from Sound and Multimedia Properties Sounds and Audio Devices Properties i ajx Wolume Sounds Voice Hardware Sound playback el Default device Crystal Ww DM Audio Volume Advanced Sound recording 4 Default device A Crystal WDM Audio Volume Advanced MIDI music playback mas Default device averted Microsoft G5 Wavetable SW Synth Volume About Use only default devices Samsung Telecommunications America 217 Enterprise IP Solutions OfficeServ 3 Click Volume from Play Sound sounds and Audio Devices Properties F 218 Samsung Telecommunications America Enterprise IP Solutions Office 5 Check if the Master Volume Wave and Microphone items of Volume Control in the Registration Info window are marked If not mark the items Mixer device Crystal WDM Audio Adjust volume for f Playback Recording C Other Headphones T Show the following volume controls WAVE SW Synth CD Player Microphone Line Ir TC Aus C Phone Line Fe pa Cancel 6 cick x r4 Clear the Mute options checked for Volume Control and Wave and set the Volumes Options Help Master Volume Wi ave Si Synth CD Player
151. te 2 In the Information Management Box window click Sentence Box under the Messages menu A list of the stored sentences is displayed Fs Information Box Zoe a k i N o Nict to meet vou Audrey k Delete Delete All 130 Samsung Telecommunications America Enterprise IP Solutions Office 3 Double click an entry to view it in the View Details window for a sentence amp Detail view Mick to meet you Audrey Delete 4 Click the EJ Send Message button to send the sentence as a message using the New Message window New Message Hew Message T2400 Mict to meet you Audrey Recipient Internal SMS External 5M5 Ta send Msg Cancel Samsung Telecommunications America 131 Enterprise IP Solutions OfficeServ Easyset You can use the Easyset using the Easyset menu This function is not supported in the SCMv2 system for Korea i Configuring the Easyset setting 1 Click the Configuration icon in the OfficeServ Communicator menu bar The following screen is displayed Setting MainBar position B Save file path S Lett Right Path Search fj CID Search avatar m Local 4ddressBook Search E OutLook Recording i EasySet O Local URL tte 165 213 89 106EasySet Cancel 2 Enter a correct value in each Easyset setting item Below are the descriptions of the Easyset setting items Server Information Enter the IP address and virtual direc
152. ted extension EAE Content type MIME application octet strearn Samsung Telecommunications America 21 Enterprise IP Solutions OfficeSer 9 Click OK to finish registering file extensions File Types Registered file types EWE apolication actet strearnn File type details Estensioni EXE Content Type MIME applicationoctet stream From now on you must manage the update server so that the OSCUpdate virtual directory of the update server contains the latest versions of the following two files Below is the content of OSCVersionlnfo txt file OSCVersionInfo txt Notepad File Edit Format wiew Help Versioninta Vers ion L 0 0 3 URL http 165 213 89 106 0scUpdate Samsung officesery Communicator Patch_vlLoo4_20090225_Site exe The Version parameter contains the value of the version property of an OSC setup file that will be distributed This parameter value must always be the latest OSC version The URL parameter value contains the URL of the update file to download from the update server 22 Samsung Telecommunications America Enterprise IP Solutions Office To check whether the update server operates normally follow the steps below 1 In Internet Explorer enter htto 165 213 89 106 OSCUpdate OSCVersionInfo txt in the Address box The following answer will be received http localhost OSCUpdate OSCVersionInfo txt Microsoft Internet Explorer SE File Edit View
153. the current call is disconnected and the previous call is forwarded to his station Exchange Calls During the Forward after Making a Call function you can exchange the call on which you are talking to the connected party and the previous call that is on Hold during Forwarding mode Unknown On Transfer Hold Unknown Connected After the call you made to the person to whom you had wanted to forward the previous call is connected select Exchange Calls from the Call Control menu The current call is changed to Hold mode and the previous call that has been on hold is changed to the Connected mode and is displayed in the lt Call Display gt screen Unknown Connected Unknown On Transfer Hold Samsung Telecommunications America 201 Enterprise IP Solutions Office Announcement If you select Announcement from the Call Control menu the Announcement Area window where you can select the area you want to make an announcement to is displayed Select a particular area you want to make an announcement to c Page one 14 Before Using the Announcement Function To use the Announcement function you must pick up the receiver before making an announcement Callback If you have made a call to a station that is busy or does not answer you can request a callback call Select Callback from the Call Control menu If the station that has received your callback request returns to the status where it can make a Call it mak
154. tical directions starting from the current window layout i Conference kp irog B G koaza joins in the conference Below is an example of the vertical layout i Confercnce kp3708 te Ei KOA joins in the Conference et me ee Camera Oh 176 Samsung Telecommunications America Enterprise IP Solutions Office Sending and Receiving Files You can send or receive files when both you and your buddy are connected through the Chatting window If you click the Send Files button on the toolbar of the Chatting window the Send Files window where you can send files is displayed File Send File name 4 File older Total Size Okb status Transfer Rate 000kb Elapsed Time 00 00 Remain Time 00 00 uto close after file transfer completed Close 177 Samsung Telecommunications America Enterprise IP Solutions Office i Selecting Files to Send To add a file to the list of files to send click the Add button IED The Open dialog box is displayed Select the file you want to add to the list and click Open Look in EGE ey Cece omer bts fe hy Conpuber My Aerem Eam Metreork Places Diouer Basang OfficeSery Conmunicator IEOS Capture Gaskin Thiis san Tester larem OffceSery COED E Saray Giers Conn EP ET Sarung Gioia ann a VE 0 STA ee hy Dies sreerds 8 hey Compus File rama Directory Selecion Wr Hemok Files ef bye AN Fies 7 The added file is displ
155. to your OfficeServ Communicator his phone number is displayed in the input field next to this option button Phone Change Allows the user to change the user password of their SMT i Series Password phone Absence Clear You can set a message to be displayed for the calling user when you Message are absent You can also enable or disable this function Samsung Telecommunications America Enterprise IP Solutions Office Absent Msg Edit Some absent messages are user definable Click the edit button to edit definable messages Note Absence Message D The messages 1 to 15 are the system messages registered in the system The messages 16 to 20 are the custom messages you can modify To modify the absence message select one of the messages 16 to 20 and enter the new message text Then click the Modify button Samsung Telecommunications America 59 60 Enterprise IP Solutions OfficeServ f Login Info Tab In the Connection tab you can configure the various environmental settings related to connecting your OfficeServ Communicator to the aprropriate server s and system Note OSC must be Logged Off to make changes to the Login Info Tab Only the Update Server IP can be changed on this tab while the OSC is logged in 5 Select the Login Info tab in the Configuration screen lt SoftPhone Mode gt Configuration Hy Device 3 Messenger Station ID ID Password Se Password ssssssss Logi
156. tored contact phone numbers Outlook Conta its Searches Microsoft Outlook Contacts based on the incoming CID received LDAP Searches the LDAP based on the incoming CID received Save file path Path Sets the path to a location used by the OSC to save files when it receives a file or captures screens for a video call Avatar Set the avatar to be shown to the opposite party during a video call if user s Camera is off or when in a chat session Easyset Enter the Easyset server URL Also if you wish to not have to login into Easyset and use the Station ID and Password as set in the Login Info tab as your login credentials for Easy set place a check in the check box for Auto Login 66 Samsung Telecommunications America Enterprise IP Solutions OfficeServ S i Dialing Rule Tab In the Dialing Rule tab you can modify the PC dialing rules as set in Control Panel 9 Select the Dialing Rule tab in the Configuration screen Configuration t Dialing Position Country Region United States Area Code tH Dialing Rule Access Code for Local Calls Dialing Rule Access Code for Long Distance Calls Carrier Code for Long Distance Calls Carrier Code for International Calls Cancel Dialing Position Country Region Select the country to pull the dial plan from Enter your local Area Code Dialing Rule Access Code for Enter the code required by the System for making a Local call Local Calls Access Code f
157. tory name of the computer where the Easyset web server is installed For example if the IP address of the Easyset web server is 10 254 168 152 and the virtual directory name is easyset default enter http 10 254 168 152 easyset System Number Enter the system ID of the OfficeServ Link to which the Easyset is connected The default is 1 Selecting the Phone Color Select the phone color you want to use White Black 132 Samsung Telecommunications America Enterprise IP Solutions Vary OfficeSery Selecting to Use the Phone Screen Specify if you want to use the phone screen Used Unused Using Easyset 1 Click the Easyset icon in the OfficeServ Communicator menu bar You are logged in to the system automatically and then the following screen is displayed S ssus peace Korean x Easyset Screen Once You Have Successfully Logged In 2 If the configuration is incorrect you are taken to the Easyset login screen Enter the phone number and password and then log in to the Easyset system manually Samsung Telecommunications America 133 Enterprise IP Solutions Office anes eS Dee muwe BMWS ons ay Ee Mae He I BEE ONS w CERES gt mE MAM RRO WE RIES UAR MSS WMS i SE WS uUe ME F710 HOE aUa gt EPUSSMES AIS SSH VSS HM VHA OBA ABH 4 ASHA GH gt FARE PUUN JFHE FE NAS BV SSL VEe WA TUNN BRP 27105 SHH E AHSA UHRLICH gt BNF ge he A
158. unications America Enterprise IP Solutions Office 96 Drag amp Drop Message Function If you drag and drop a phone number from the Call History Message Window Phonebook Buddylist or Organization Chart to the Recipient Number list of the New Message window it is displayed in the Recipient Number list and then the message is sent to that number when you click the Send button F5 Information Box m re O C o Name Phone Number W Sting Woodmack W Unknown WW Unknown W Sting Woodmack 3240 Connect Time Call Duration 2009 09 11 16 36 17 2009 09 11 16 36 07 2009 09 11 16 35 49 2009 09 11 16 34 26 00 00 03 Outgoing Calls New Message New Message Reciprent From Send Msg Cancel Samsung Telecommunications America Enterprise IP Solutions Office Menu Functions This chapter describes how to use the Buddylist Phonebook Messages Call History VCS and View Recordings menus of the OfficeServ Communicator Buddylist You can perform various functions of the OfficeServ Communicator using the Buddylist menu For more information refer to the IM PS chapter Phonebook You can use the Contacts function of the OfficeServ Communicator using the Phonebook menu Click Phonebook in the Main Bar of the OfficeServ Communicator You can also select Phonebook from the system tray menu The phonebook is displayed in the Information Management Box window as shown in the figur
159. ure Frame 30fps jaa Capture Size IF Cancel Preferentially the capture frame is adjusted automatically according to the CPU load rate ptior Call Mode Video Mode Uses the Inter Station Video Call function in the OfficeServ Communicator Audio Mode Uses the Audio Call function only in the OSC without using the Inter Station Video Call function Camera Capture Device Shows a list of installed cameras Video Codec Select the video codec to apply when a video call is received The H 264 codec is applied to only the video calls between OSC users Capture Frame Set the capture frame size of the camera to apply in a video call Samsung Telecommunications America 65 Enterprise IP Solutions OfficeServ i Etc Tab In the Etc tab you can set your avatar and configure other environmental settings for your OfficeServ Communicator 8 Select the ETC tab in the Configuration screen Configuration CID Search Save file path ue OSC Sddress Book Path E Outlook Mask Contacts Profile Photo Ih EasySet ae eee 192 169 1 110 Easyset Ed Suto Login OK Cancel Apply Location of the Left Displays the Main Bar at the left of the screen Main Bar Right Displays the Main Bar at the right of the screen CID Search OSC Address Book Searches the OSC s Internal PhoneBook Contacts based on the incoming CID received Outlook Mask Sets the mask variable used to match incomming CID against s
160. ust change the start type of the service to Disabled and then restart your computer to actually apply the changes Samsung Telecommunications America Enterprise IP Solutions Office 3 Check whether the Link IP and Link Pork are set correctly in the Connection tab of the Configuration screen Q6 When logging in to the system in Deskphone mode the message Cannot connect to the selected line is displayed on the main screen A6 If you are not connected to a specific line in Deskphone mode request the OfficeServ Link administrator to 1 Check the number of the line that will be connected in the Line Status screen of the OfficeServ Link 2 Check whether the OAI item is displayed as 0 e Check whether OAI terminal for the line is selected in the SCM v2 system If OAI Terminal is not selected select it and restart the OfficeServ Link e When the OAI item is displayed as 1 the OfficeServ Link can be connected 3 Check whether the Port Status item is displayed as 0 e Check the status of the phone that has the number e When the Port Status item is displayed as 1 the OfficeServ Link can be connected Q7 When logging in to the system in SoftPhone mode a connection error message is displayed on the main screen A7 When the SoftPhone connection information is set incorrectly or the system does not operate you cannot log in to the system Check the following items 1 Check whether the system I
161. uttons Answering a Call Using the Call Speaker and End buttons m When a call is received you by clicking the End button ee it by clicking the Call button kiii After finishing your conversation you can end the call COMMHJHICATOF 2009 PM 3 02 ne ia CC f EF Relative information E Recent Calllog Answering a Call from the Received Call Notification Screen m When the OfficeServ Communicator screen is hidden the Received Call Notification screen is displayed to notify you that there is a call just received 7 When a call is received the Received Call Notification screen is displayed Fi Calling Message Call from Accept 2 If the number of the caller is registered in the phonebook two bars are displayed at the bottom of the main screen These can be clicked to view the information on the opposite party the Opposite Party Information screen and the recent call history to and from that number the Recent Call History screen T7 Samsung Telecommunications America Enterprise IP Solutions Office 78 3 Click MESA to answer the call i e to connect to the opposite party E Relative information Sting Kim HOME eee EMAIL WEB AD E Recent Calllog gt Date Time Call duration Tela 2009 02 26 WERE hel 2009 02 26 09 49 11 00 00 11 2009 02 26 0g 4a dy 2009 02 26 09 46 52 2009702725 19 34 45 z 2009702 25 sh 5g 00 00 14 2009 02 25 lish es ace NOTE
162. w Hale Fara When the area you want to share is selected release the mouse button The drawing toolbar and page bar are hidden and the selected area is displayed in the drawing canvas shown in full mode If there is a change made to the specified program screen it is updated to the whiteboard automatically in accordance with the screen refresh period The refresh period can be set to either one second or three seconds Samsung Telecommunications America 193 Enterprise IP Solutions Office Whetrboowd an rh kipp Peder ier Conk mark Earr List While the Screen Sharing function is being performed you cannot use any drawing tool If you click the Share Screen button again the automated sharing of the program screen ends 194 Samsung Telecommunications America Enterprise IP Solutions Office Call Control Interoperating with the OfficeServ Link This chapter describes the call control service that interoperates with the OfficeServ Link Call Control Service You can use this function only in the Deskphone mode f Call Display screen As shown in the figure below the area displayed below the OfficeServ Communicator screen is called the lt Call Display gt screen The lt Call Display gt screen is used for the call control service The lt Call Display gt screen displays the call list for the phones connected to the OfficeServ Communicator COMMUNICATOR Unknown Connected E Recent Calllog The
163. ystal WOM Audio Volume Advanced MIDI music playback mis Default device atan Microsoft 5 Wavetable Sw Synth Yolume About T Use only default devices Samsung Telecommunications America 221 Enterprise IP Solutions OfficeServ 3 Click Volume from Sound recording Sounds and Audio Devices Properties Crystal WOM Audio T Advanced 4 Select Options P gt Registration Info R from Record Control 222 Samsung Telecommunications America Enterprise IP Solutions OfficeSe 5 Check if Microphone among the Volume Control items is marked If not mark the item Properties E J ea ed Miner device RERNE Adjust volume for i Playback i Recording Other Headphones of Show the following volume controla C Stereo Mix CD Player Microphone Line In Aus CJ Phone Line 6 click eR f s Mark Microphone in Record Control Ee a Options Help CD Player Microphone Line Ini Aun Balance l Balance l Balance Balance DF db db P a o p Volume Volume Volume Volume T T T ERE M Select IY Select T Select T Select Crystal WOM Audio 8 Select Exit X from Options Samsung Telecommunications America 223 Enterprise IP Solutions Office 224 Uninstall 1 Beginning Uninstallation To uninstall the OSC you can select one of the following two methods Click Start gt All Programs gt Samsun

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