1. Software Version 2. iPhone User Manual
Contents
1. in certain situations the user may want to experiment with these settings to improve the VoIP performance 3 6 1 1 Keep WiFi active Enabling this option will prevent the phone s WiFi from going idle when a VoIP calling is active If the WiFi goes into idle mode when a call is active the call quality may be seriously impacted The default setting for most phones is enabled 3 6 1 2 Enable WiFi speed boost Certain Android phones have the option of setting the WiFi into high performance mode Turn on this option may improve WiFi connectivity and call quality However be this option may cause the phone battery to drain faster In phones that don t support WiFi speed boost this setting is hidden from the user 3 6 1 3 Keep CPU active Enabling this option will prevent the phone from going into idle mode This will enable the VoIP application to receive calls even when the phone becomes idle However even with this enabled Android phones can still go into deep sleep mode when not being used for a long time This option is disabled by default because it will cause faster battery drain 3 6 1 4 Keep screen active Enabling this option will prevent the phone s screen from turning off when the phone is near the caller s ear during a VOIP call The default value this setting is disabled for most phones However in some Android phones the default setting is enabled This is because in some phone models the WiFi quality will degrade whe2. 20 What are the factors that impact to voice quality have problems when registering There is a Service Unavailable status message cannot hear the other party clearly Call disconnect when you moving on your location The application does not respond when I touch a button Page 21 iPad iPad iPad2 Android tablets and phones with ARMv5 and up Voice quality will depend on network connection and utilization of network during your call Normally WiFi is the best network connection for VoIP call then 3G Edge and GPRS in order Sometime you may experience voice quality on Edge connection better than WiFi connection This is because during your conversation WiFi connect utilization may greater than Edge connection which effect to voice quality Step 1 Checking network connection make sure you already connected to internet via GPRS Edge 3G WiFi Step 2 Checking your username password is correct To verify your username password you can connect to http www truenettalk com truetalk index_consumer jsp and fill in username password If your username password is correct you will get account profile screen Step 3 If you still can t sign on please contact call center 1686 The application cannot contact the server This may be because your phone s network connection is unavailable or because the server is unavailable Make sure your phone s network connection is available The application will contact the s
3. In case it is still same problem please contact Page 42 e H 1 hk OnE 5 However if there are phoi Complete action using alert view error logs appears This step happens only when there are Complete action using error logs v Gmail m Use by default for this action H fay 2 Click Gmail or any TEAL Mail composer view appears with htatlau gmail com Yy error report by email in and the log attached Email contains lt support truecorp co th gt information about device other email app to send recipient subject and body pre filled rror Log Username 99000000555 logs_11 14 11_221733 txt x User can write additional error lt lt lt Please add error description descriptions in the email message here gt gt gt Version 1 01 r1087 Information about your device u android os Build BOARD bravo User then clicks on Send to send the aula a email to the support team tc_asia_wwe android os Build DEVICE bravo android os Build ID FRF91 android os Build MODEL HTC This step happens only when there are i Send Save as draft Discard error logs Page 43 3 6 Advanced settings The Advanced settings menu has 3 sections 3 6 1 Performance These settings control the system options that will affect the performance of the VoIP application These settings are pre set to the default values that are suitable for most Android phones However
4. or cellular data network Click Sign in button at the bottom Page 26 Signing in indicator disappears as application successfully registers with the SIP server Sign In view disappears Keypad view appears SIP account label on top left shows username SIP status label on top right shows Registered 3 1 3 Sign Out a a Application Response Press the Android een Options menu appears Menu button EE 2 Ea 99000000555 O Advanced Sign out 2 Click Sign out button i Sign out Are you sure you want to sign on the options menu out alert view pops up Sign out Are you sure you want to sign out Cancel Page 27 3 Click OK on alert AF TR Signing out indicator appears for a Username while and then disappears Application attempts to de register with SIP registry server and succeeds Sign In view appears Sign in 3 2 Call After you sign in successfully you can make and receive calls During the call you can mute un mute the microphone turn the speaker on off show hide the keypad When you are done with the call you can end the call 3 2 1 Make a call from Number Keypad If you are signed in and the network is available status shows Registered you can make calls er Application Response 1 Click Dial tab Keypad view appears Page 28 Input number to dial ill a Call view appears with keypa
5. when you speak Calling view appears Application Response Calling view appears atl M1 3GSM 11 25AM Tap speaker to turn on Speaker is on Zxcvb the speaker 00 04 You can hear the other party on the speaker 4 keypad speaker Tap speaker again to SS Speaker is off turn off the speaker a You can only hear the other party on the phone earpiece Calling view appears 2 2 3 3 Show Hide keypad R Action Event Screenshot Application Response Call in progress ee Calling view appears zxcvb 00 00 atl M1 3GSM 11 25AM Tap keypad in the Phone keypad appears ZXCVD middle to show the one phone keypad Hide Keypad Page 7 alll M1 3GSM 11 25AM Tap Hide Keypad at the bottom right to hide the phone keypad Phone keypad disappears zxcvb ie Calling view appears Y R A keypad speaker hold 2 2 4 End a call a Action Event Screenshot Application Response Call in progress a Calling view appears zxcvb 00 00 T D keypad speaker hold si M1 3GSM 11 34AM Tap End to end call Call is ended Call view disappears Keypad view appears 2 3 Contacts The application includes a contact list that is integrated with the iPhone s contact list In addition to the standard iPhone contact functions such as viewing editing deleting contacts you can make a VoIP call to a contact and create a new co
6. 23 as apace return Tap Register to Browser loads and goes to registration register for a NetTalk website account if you do not have a NetTalk account 2 1 2 Sign In Ei Action Event Launch application after a_i 3G 4 33 PM signing in successfully Enter your username and password si M1 3GSM 11 34AM Connected Ensure that you are connected to a Wifi or cellular data network Tap Sign In button at top right 2 1 3 Sign Out rJ Action Event 1 Tap Settings tab item at bottom right si M1 3GSM 6 07 PM FAQ About Diagnostics Page 2 9610005367 99000000555 Q 78 mE Sign Out Application Response Splash screen appears for a while followed by Sign In view Network busy indicator appears for a while and then disappears Application attempts to register with SIP registry server and succeeds Sign In view disappears Keypad view appears SIP status label on top left shows Connected Application Response Settings view appears View title shows username 2 Tap Sign out button at Sign out action sheet appears top right Cancel 3 Tap Sign out on action gt O Application attempts to de register with SIP registry server and succeeds Sign out action sheet disappears Sign in view appears nonaoonan ca z x c v sinju i 123 Ge space e return 2 2 Call After you sign in successfully you can ma
7. Action Screenshot Application Response Page 35 Click Dial tab ALS Keypad view appears a AAA SE Input number to dial ees Add Contact alert appears with keypad and click Add Contact button at bottom left Add Contact Add 98100005278 to contacts Cancel H fy iy D P 3 Tap OK E L Android s contact management view appears Note contact management view may Unnamed be different depending on your phone 1 SL Wein Ng 5gallon field com sg Proceed with either Number is added to existing contact or adding the number to new contact is created an existing contact or to create a new contact Page 36 3 4 Recent Calls The application includes a recent calls list Whenever a call is completed it is added to the recent calls list You can re dial a recently received missed dialed number delete a recent call or delete all recent calls 3 4 1 Re dial a recent call Action Screenshot Application Response 1 Click Recents tab AF E Recent Calls view appears 98100005278 lt sip 98100005278 61 90 0 mins ago 98100005278 lt sip 98100005278 61 90 2 mins ago 98100005278 lt sip 98100005278 61 90 4 mins ago 98100005278 lt sip 98100005278 61 90 4 mins ago 98100005278 lt sip 98100005278 61 9 98100005278 piali edea 98100005278 2 Click the green Call ili aiia Call view appears icon on the right
8. NetTalk true 1 Software Version This manual is for iPhone and Android software version 1 0 0 2 iPhone User Manual 2 1 Sign in Sign out You must sign in before you can use the application and make or receive calls When the application launches for the first time you will be presented with a sign in view for you to sign in After you sign in successfully your username and password will be remembered automatically until you sign out When you launch the application the next time the application will sign you in automatically If you do not want the application to remember your username and password you can sign out from the Settings tab After you sign out you will not be able to make or receive calls and you will be required to sign in the next time you launch the application 2 1 1 Register cs Action Event ae Application Response Launch application Splash screen appears for a while followed before signing in by Sign In view and a Register pop up You Ligername successfully a Password 7 can sign in with an existing account or NetTalk Smart Choice niet register for anew account ii yo a Nell aik Ac pl ase sign in H you are a new user register here io Del a Na Talk Aceru sign in Register ATSTOTR STAIR Tap Sign In to sign in if ee Sign In view appears you already have a To sign in follow procedures in 2 1 2 NetTalk account To register tap Register on top left corner 1
9. PU is always active when SIP is Scroll to the bottom of connected drains battery faster information Keep screen active Try this if you get choppy sound when screen turns off while in WiFi call the Advanced menu and click on Diagnostics to Volume un select it Mic amplification Adjust the microphone amplification 1 for default Speaker amplification Adjust the speaker amplification 1 for default Misc Invert proximity sensor May help on some devices when manufacturer inverted near and far Diagnostics m Enable diagnostics Page 46 3 8 Diagnostics information If the application is in diagnostic mode Diagnostics is enabled in the Advanced settings menu the application will add detailed information to the log file 3 8 1 Software Version and Device Information Software version and device information is added the error report email Sample Software Version and Device Information in the Error Report Version 1 08 r1087 Information about your device android os Build BOARD bravo android os Build BRAND htc_asia_wwe android os Build DEVICE bravo android os Build 1ID FRF91 android os Build MODEL HTC Desire android os Build PRODUCT htc_bravo android os Build TAGS release keys android os Build VERSION INCREMENTAL 274424 android os Build VERSION RELEASE 2 2 android os Build VERSION SDK 8 3 8 2 Connectivity information gt NetTalk application version gt Phone
10. Tap Clear button at top right Page 15 aiilM1 3GSM 11 12AM Recent call is deleted Done Recent Calls i cannes aie Deleted recent call entry disappears 3 17 PM 6 4 12 98000000391 Pena illM1 3GSM 11 12 AM Q 88 mi Recent call editing view disappears Edit Recent Calls Clear 23 4 12 5556566980528 e O 6 4 12 98000000391 aai O Application Response Recent Calls view appears i M1 3GSM 6 20 PM Edit Recent Calls 23 4 12 0814422071 aia 5556566980528 esi 6 4 12 98000000391 Koad Clear All Recents action sheet appears Clear All Recents Cancel ellM1 3GSM 11 41AM All recent calls are deleted Tap Clear All Recents Recent Calls Recent Call view is empty 2 5 FAQ An FAQ is included with the application The FAQ contains answers to frequently asked questions If you encountered a problem with the FAQ you should consult the FAQ first to see if it answers your question If the FAQ does not address your problem and an error was generated by the application you can send an error report You need to set up your mail accounts on the phone first before sending an error report 2 5 1 View FAQ F Action Event Screenshot Application Response 1 Tap Setting tab item at jes aan lt Setting view appears bottom right gt gt Diagnostics TT L si M1 3GSM 11 35 AM 0600022100 FAQ 2 Select FAQ FAQ v
11. agnostics Action Event Screenshot Application Response 1 Tap Setting tab item at bottom right st M1 3GSM 11 34AM 100 later 0600022100 Simoun Setting view appears FAQ gt About gt Diagnostics i M1 3GSM 6 07PM 78 ae SOOUCDONEES aan Diagnostics is ON Application starts Enable Diagnostics me collecting detailed diagnostics information About Diagnostics 2 6 2 Disable diagnostics Action Event Screenshot Application Response 1 Tap Setting tab item at 2 eee Setting view appears 99000000555 Sign Out bottom right FAQ About Diagnostics Page 18 i M1 3GSM 11 34AM 100 tate 0600022100 Sign Out Diagnostics is OFF Application stops 2 Disable Diagnostics collecting diagnostics information gt gt Diagnostics 2 7 About You can view information about the application including the software version and a link to the website on the about page d Action Event Screenshot Application Response 1 Tap Setting tab item at i e Setting view appears bottom right gt gt Diagnostics i M1 3GSM 11 35 AM 2 Select About About view appears 0600022100 About Settings 2 8 Volume These control the volume amplification and the microphone sensitivity amplification Changes in these values will be stored in the phone s memory Page 19 2 9 Troubleshoo
12. agnostics is enabled the application logs the current connectivity status and whenever the connectivity changes The possible connectivity types are listed below Connectivity Entries in the Log File Connectivity type Not available Connectivity type Wifi Connectivity type GPRS EDGE 3G 2 11 3 Call statistics When diagnostics is enabled call statistics are logged every time the call session ends Sample Call Statistic Entry in the Log File Line 1 Call time 00h 00m 14s 1st res in 21180 ms conn in 21276ms Line 2 SRTP status Not active Crypto suite null Line 3 0 PCMA 8KHz sendrecv peer 85 17 186 6 54790 Line 4 RX pt 8 stat last update 00h 00m 03 158s ago Line 5 total 359pkt 57 4KB 71 8KB IP hdr avg 36 5Kbps 45 7Kbps Line 6 pkt loss 0 0 0 discrd 0 0 0 dup 0 0 0 reord 0 0 0 Line 7 msec min avg max last dev Line 8 loss period 0 000 0 000 0 000 0 000 0 000 Line 9 jitter 1 250 24 051 92 125 16 750 12 611 Line 10 TX pt 8 ptime 20ms stat last update 00h 00m 05 286s ago Line 11 total 633pkt 101 0KB 126 3KB IP hdr avg 64 3Kbps 80 4Kbps Line 12 pkt loss 0 0 0 dup 0 0 0 reorder 0 0 0 Line 13 msec min avg max last dev Line 14 loss period 0 000 0 000 0000 0 000 0 000 Line 15 jitter 55 250 76 625 98 000 98 000 21 374 Line 16 RITIT msec 584 000 584 000 584 000 584 000 0 000 Page 22 1 The duration of the call media session 00h 00m 14s The delay before th
13. ation as gathering diagnostics information consumes resources such as memory storage space and battery You should remember to disable diagnostics after you have gathered the necessary information for the problem you encounter The Android system log buffer space is limited so the amount of log messages is also limited If the log buffer is filled the oldest log messages are discarded 3 7 1 Enable diagnostics CL Application Response Press the Android Menu ES L Options menu appears en DM 2 99000000555 Page 45 Click Advanced Are eee Diagnostics is enabled Keep CPU active Application starts collecting detailed Ensure CPU is always active when SIP is Scroll to the bottom of eee diagnostics information Keep screen active Try this if you get choppy sound when screen turns off while in WiFi call the Advanced menu and click on Diagnostics to Volume select it Mic amplification Adjust the microphone amplification 1 for default Speaker amplification Adjust the speaker amplification 1 for default Misc Invert proximity sensor May help on some devices when manufacturer inverted near and far Diagnostics Enable diagnostics 3 7 2 Disable diagnostics Press the Android Menu Moles Options menu appears button Sign out gt Click Advanced A P e OE Diagnostics is disabled Keep CPU active m Application stops collecting diagnostics Ensure C
14. d E Delete Call Options view appears any recent call entry Delete this call Delete all calls F gt H oil 3 Click Delete all calls i T Delete All Calls Are you sure you want to delete all calls alert view pops up Delete All Calls Are you sure you want to delete all calls Page 39 Click Yes button in the indie All recent calls are deleted alert view Recent Calls view is empty No Call Logs 3 5 FAQ An FAQ is included with the application The FAQ contains answers to frequently asked questions If you encountered a problem with the application you should consult the FAQ first to see if it answers your question If the FAQ does not address your problem and an error was generated by the application you can send an error report You need to set up your mail accounts on the phone first before sending an error report 3 5 1 View FAQ Application Response Options menu appears button Sign out Page 40 2 Select FAQ ALS oe FAQ list view appears I have problems with the audio Why is there a mute icon in the notification bar while the call is in progress Why do I have problems receiving calls during certain times How do I close the app Sound quality is bad when the screen turns off Report An Error 3 Tap on an item on the AF KA The FAQ item expands to show the FAQ list I _ problems with the answer to the question audi
15. d and click Call identification label shows dialed Call button at number bottom Call status indicator on Android status bar shows Call in Progress 98100005278 Dialpad Speaker 3 2 2 Make a call from Contact List If you are signed in and the network is available status shows Registered you can make calls SS a Inside the Dial tab Contacts view appears click the Contacts icon at the top left Andy Apple Aquamart Aster gl E a F T iF 4 oe 2 Scroll to and click on mA P If contact has more than one phone the contact to call number the Choose phone number view appears Choose phone number 18002278889 6562169080 l Page 29 3 Click on a phone sls Call view appears number on the Choose Call identification label shows dialed phone number view account then click the Call Call status indicator on Android status button bar shows Call in Progress 98100005278 Dialpad Speaker 3 2 3 Receive a call If the network is available and you are signed in status shows Registered you can receive calls The application allows background call receiving and does not need to be in the foreground to receive incoming VOIP calls When there is an incoming call the phone rings and the incoming call view appears You can decline or answer the call 3 2 3 1 Decline a call Action Screenshot Application Res
16. e 12 pkt loss 0 0 0 dup 0 0 0 reorder 0 0 0 Line 13 msec min avg max last dev Line 14 loss period 0 000 0 000 0 000 0 000 0 000 Line 15 jitter 55 250 76 625 98 000 98 000 21 374 Line 16 RTT msec 584 000 584 000 584 000 584 000 0 000 Page 47 The delay before call was confirmed established 21276ms 2 Shows the Secure RTP status This is only applicable for secured calling Codec being used for the media session pcma eskuz G 711 1 The duration of the call media session 00h 00m 14s The delay before the first non 100 SIP response was received 21180 ms peer is the address where RTP packets were transmitted 85 17 186 6 54790 Line 4 9 show the statistics of the received RX RTP packet stream The last time the RX statistics was updated 00h 00m 03 158s ago 5 Total number of RTP packets received 359 Total RTP payload size received 57 4xB Total RTP payload IP UDP RTP header size received 71 8xB Average bitrate for the received audio 36 5xbps Average bitrate including received packet headers 45 7kbps 6 Lost packets 0 0 08 Discarded packets 0 0 08 Duplicate packets 0 0 0 Out of order packets 0 0 03 Fa CA nn a Shows the minimum average maximum and last duration in milliseconds of packet loss burst Shows the minimum average maximum and last jitter value in milliseconds of incoming RTP packets Line 10 15 shows the statistics of the transmitted TX packet st
17. e first non 100 SIP response was received 21180 ms The delay before call was confirmed established 21276ms ot Shows the Secure RTP status This is only applicable for secured calling 2 Codec being used for the media session pcma eskuz G 711 peer is the address where RTP packets were transmitted 85 17 186 6 54790 Line 4 9 show the statistics of the received RX RTP packet stream a The last time the RX statistics was updated o0n 00m 03 158s ago 5 Total number of RTP packets received 359 Total RTP payload size received 57 4xB Total RTP payload IP UDP RTP header size received 71 8xB Average bitrate for the received audio 36 5 Kbps Average bitrate including received packet headers 45 7kbps 6 Lost packets 0 0 08 Discarded packets 0 0 08 Duplicate packets 0 0 0 Out of order packets 0 0 03 a O O Shows the minimum average maximum and last duration in milliseconds of packet loss burst Shows the minimum average maximum and last jitter value in milliseconds of incoming RTP packets Line 10 15 shows the statistics of the transmitted TX packet stream TX statistics are actually calculate by the remote party so if the remote party does not support RTCP or if RTCP SR RR packets were not received TX statistics will be all zero EJ The last time TX statistics was updated 00h 00m 05 286s ago Total number of RTP packets transmitted 633 Total RTP payload size transmitt
18. ed 101 0xB Total RTP payload IP UDP RTP header size transmitted 126 3xp Average bitrate for the transmitted audio 64 3xbps Average bitrate including transmitted packet headers 80 4xbps 12 Lost packets 0 0 08 Duplicate packets 0 0 0 Out of order packets 0 0 03 es Shows the minimum average maximum and last duration in milliseconds of packet Page 23 estas o 15 Shows the minimum average maximum and last jitter value in milliseconds of incoming RTP packets RTT is the round trip time which is the time taken in milliseconds for a packet to travel from one end point to the other and return This is a measure of latency RTT measurement requires RTCP to be enabled If no RTCP packets are sent received the RTT will show up as 0 The call session duration also has to be long enough for RTCP packets to be sent received in order for the RTT to be computed Page 24 3 Android User Manual 3 1 Sign in Sign out You must sign in before you can use the application and make or receive calls When the application launches for the first time you will be presented with a sign in view for you to sign in After you sign in successfully your username and password will be remembered automatically until you sign out The application supports background call receiving so you will be registered with the SIP server even if the application is not in the foreground When the phone is rebooted the application
19. ent Cals Outgoing Call and tap Done at top right main 5556596962956 Create New Contact Add to Existing Cc ct Add to existing contact to Add to existing contact contact 3b Tap Add to Existing aala Groups All Contacts Contact 3 Vincent Zhu ziyang zlakf zxcvb Zyy il M1 3GSM T 6 17 PM o Select existing contact to i Recent Calls Outgoing Call add to 5556596962956 Create New Contact Add to Existing Contact Page 12 i M1 3GSM 6 17PM Yo Input contact information New contact view appears Contact is created New contact view disappears Call information view appears Contact view appears Contact is added to existing contact Contact view disappears Call information view appears 2 4 Recent Calls The application includes a recent calls list Whenever a call is completed it is added to the recent calls list You can re dial a recently received dialed number view a recent call edit a recent call and clear all recent calls 2 4 1 Re dial a recent call Action Event Screenshot Application Response 1 Tap History tab itemat pA cues bottom left ATA zauna Recent Calls view appears 23 4 12 5556566980528 ain 6 4 12 98000000391 Roto atl M1 3GSM gt 6 11 PM 9 80 E gt 98100005367 calling 2 Tap recent call entry to Call view appears Call identification label shows recent call number ta N Call status label sho
20. erver automatically when the network connection is available Your phone s network connection may be be weak at your current location The application depends on the quality of the network connection 3G EDGE GPRS or WiFi Try to get a better network connection for your phone The application does not support hand over between network if your network connection change from 3G to WiFi the call will be disconnected The application is slow to respond Your phone might be slow and or you have too many open applications and your phone is running out of memory Wait for the application to respond If application does not respond after a long time close and restart the application To free up memory for your phone close some applications 2 11 Diagnostics information If the application is in diagnostic mode Enable Diagnostic is enabled in the settings menu the application will add detailed information to the log file 2 11 1 Software Version and Device Information Software version and device information is added the error report email whenever an error report is sent Sample Software Version and Device Information in the Error Report Version 1 0 6 build 0003 Information about your device Device unique identifier fe0825521fd4aabf99d83o4efe900e5ef2a96bco6 Device system software iPhone OS 4 2 1 Device model iPhone Device localized model iPhone Device platform iPhone 3G 2 11 2 Connectivity information When di
21. hardware board name gt Phone hardware brand gt Phone hardware device name gt Phone hardware ID gt Phone hardware model name gt Phone hardware product name gt Android software incremental number gt Android OS version gt Android SDK version number When diagnostics is enabled the application logs the current connectivity status and whenever the connectivity changes The possible connectivity types are listed below Sample of Connectivity Entries in the Log File Connectiviy DISCONNECTED Connectivity CONNECTED Type WIFI Connectivity CONNECTED Type mobile HSDPA Connectivity CONNECTED Type mobile EDGE 3 8 3 Call statistics When diagnostics is enabled call statistics are logged every time the call session ends Sample Call Statistic Entry in the Log File Line 1 Call time 00h 00m 14s lst res in 21180 ms conn in 21276ms Line 2 SRTP status Not active Crypto suite null Line 3 0 PCMA 8KHz sendrecv peer 85 17 186 6 54790 Line 4 RX pt 8 stat last update 00h 00m 03 158s ago Line 5 total 359pkt 57 4KB 71 8KB IP hdr avg 36 5Kbps 45 7Kbps Line 6 pkt loss 0 0 0 discrd 0 0 0 dup 0 0 0 reord 0 0 0 Line 7 msec min avg max last dev Line 8 loss period 0 000 0 000 0 000 0 000 0 000 Line 9 jitter 1 250 24 051 92 125 16 750 12 611 Line 10 TX pt 8 ptime 20ms stat last update 00h 00m 05 286s ago Line 11 total 633pkt 101 0KB 126 3KB IP hdr avg 64 3Kbps 80 4Kbps Lin
22. hone speak 98100005278 Dialpad Speaker Page 32 3 2 4 2 On off speaker Callin progress Af EEE Call view appears 98100005278 Dialpad Speaker i H Click speaker to turn pki EES Speaker is on on the speaker You can hear the other party on the speaker 98100005278 Speaker 3 Click speaker again to ES WE eit Speaker is off turn off speaker You can only hear the other party on the phone earpiece 98100005278 Speaker Page 33 3 2 4 3 Show Hide keypad 1 Callin progress Ts wall 9 47PM 98100005278 Speaker Al amp E al 9 51PM 2 Click Dialpad to show the phone keypad Dialpad Speaker A amp E al 9 47 em 3 Click Dialpad again to hide the phone keypad 98100005278 Speaker Page 34 Call view appears Phone keypad appears Phone keypad disappears 3 2 5 Enda call H oa Q Call in progress wk ES Call view appears Zz 98100005278 Speaker end call Call view disappears after a few seconds 98100005278 Click End button to At amp EPL Call is ended 3 3 Contacts The application includes a contact list that is integrated with the Android s contact list In addition to dialing a contact from the contact list you can create a new contact from a VoIP number or adda VoIP number to an existing contact 3 3 1 Create a new contact Add to existing contact
23. iew appears Firmware support version iPhone IOS 3 2 up Android Android 1 5 1 6 2 1 2 2 2 3 and 3 0 Devices support iPhone 3G 3Gs 4G 4S iPad iPad iPad2 Android tablets and phones with ARMv5 and up What are the factors that impact to voice quality Voice quality will depend on network ae ring aan re MAR ypad History Contact Settings 2 5 2 Report Error Action Event Screenshot Application Response Page 16 al wi M1 3GSM T 11 34AM 100 m 1 Tap Setting tab item at Setting view appears p 8 0600022100 Sinou 8 pp bottom right Diagnostics N OFF 33 2 rt Keypad History Contact Settings Ul 2 si M1 3GSM 11 35 AM eee ers pee ueheest Firmware support version iPhone IOS 3 2 up Android Android 1 5 1 6 2 1 2 2 2 3 and 3 0 Devices support iPhone 3G 3Gs 4G 4S iPad iPad iPad2 Android tablets and phones with ARMv5 and up What are the factors that impact to voice quality Voice quality will depend on network tm re Keypad History Contact Settings 3 Scroll to bottom of FAQ poorest fea m Mail composer view appears with recipient Tap Report Error EEEE subject and body pre filled in and the log attached HNeiTalk Soh Phone Eror Log 8 usemame 08100005367 bundle display namesNetTalk by True bundle name NetT alk bundle short version 1 0 3 bundle yersion 1 0 39 build 0001 device platlorm iPhone 365 device uniqueldentifier2bbadb
24. ke and receive calls During the call you can mute un mute the microphone turn the speaker on off show hide the keypad When you are done with the call you can end the call 2 2 1 Makeacall If you are signed in and the network is available status shows Connected you can make calls EJ Action Event Screenshot si Application Response si M1 3GSM T 11 34AM 100 tame 1 Tap Keypad tab item at om Keypad view appears bottom middle Page 3 atl M1 3GSM 11 30AM 2 Input a number to dial Call view appears b with keypad and tap pani Call identification label shows dialed calling Call button at bottom number middle i Tap Call status label shows calling keypad speaker hold alll M1 3GSM 11 25AM 3 The other party answers Call status label changes to show the Zxcvb the call ae duration of the call 2 2 2 Receive a call If the application is running in the foreground and is active the network is available and you are signed in status shows Connected you can receive calls However if the application is running in the background you cannot receive calls When there is an incoming call the phone rings and the incoming call view appears You can decline or answer the call 2 2 2 1 Decline a call Ki Action Event Screenshot Application Response Incoming call aaa aera Incoming call view appears Zxcvb Phone rings ro Decline i e Ans
25. n the screen is turned off 3 6 2 Volume These control the volume amplification and the microphone sensitivity amplification Changes in these values will be stored in the phone s memory Page 44 3 6 3 Miscellaneous 3 6 3 1 Invert proximity sensor The proximity sensor detects when a person puts the phone near his or her ear face The proximity sensor is used by the VoIP application to turn off the phone s screen if Keep screen active is not enabled when the user puts the phone near his or her ear face In some Android phone models this option has to be enabled for the proximity sensor to work correctly 3 6 3 2 Diagnostics If this setting is enabled the VoIP application is in Diagnostic mode In this mode the VoIP application will store all SIP packets and call statistics into the Android system log Please see next section for details 3 7 Diagnostics By default the application only collects error information in the log If there are no errors the log will be empty However if you encounter problems with the application you can enable diagnostics to gather more information in the log including detailed SIP protocol messages including IP address call media statistics network information and device information When diagnostics is enabled detailed diagnostics information is collected and written to the log until diagnostics is disabled You should only enable diagnostics only if you encounter problems with the applic
26. nglane DefAull A eni lone Defaull JKL PQRS TT tiM1 3GSM 6 16 PM Input contact Connected Contact is created information and tap New contact view disappears Done at top right i 2 3 Keypad view appears Adding a existing contact a Adding a existing contact contact Page 10 i M1 3GSM 6 12PM Contact view appears 3b Tap Add to Existing Contact Hong Vincent Zhu Groups All Contacts ziyang zlakf zxcvb Zyy Select contact to add aes SM SNe Number is added to existing contact as number to main number Contact view disappears ABC EF Keypad view appears TR 2 3 2 2 From recent calls list You can create a new contact with a number in the recent calls list or add the number to an existing contact Action Event Screenshot Application Response sit M1 6 20PM ia i Tap History tab item at an Recent Calls view appears Edit Recent Calls Clear bottom left doan 2aan2 3 17 PM 23 4 12 5556566980528 leass 6 4 12 98000000391 Re od it M1 3GSM 6 17PM Call information view appears Tap accessory button at Recent Cas Outgoing Call far right of recent call number to view main 5556596962956 Create New Contact Add to Existing Contact Send FaceT Share Message ee Contact Page 11 Create a new contact Create a new contact new contact Tap Create New Contact rain B509 683 yore Delautt one Default Rec
27. ntact from a VoIP number or add a VoIP number to an existing contact 2 3 1 Dial a contact You can make a call to a contact from the contact list Action Sereenshot Expected Result Page 8 u i M1 3GSM 6 12PM 2 80 F 1 Tap Contacts tab item Ie Contact view appears at bottom middle v Vincent Zhu ziyang zlakf zxcvb Zyy tiM1 3GSM 6 03 PM 2 Tap contact to call Contact information view appears mobile 9568 668 main 9657 7414 atl M1 3GSM gt 6 03 PM zlakf l a naba Call identification label shows contact name 2 Tap number to call Call view appears B o Call status label shows calling keypad speaker hold 2 3 2 Create a new contact Add to existing contact You can add a new contact to the contact list or add a number to an existing contact in contact list There are several ways to do this 2 3 2 1 From keypad You can create a new contact with the number entered into the keypad or add the number to an existing contact Action Event Screenshot Application Response Page 9 i_M1 3GSM 11 34AM Tap Keypad tab item er Keypad view appears at bottom middle EF JKL PARS Input number to dial Create Add contact action sheet appears with keypad and tap Add Contact button at bottom left Cancel K e a new Creating a new contact Tap Create New F SA e New contact view appears Contact i
28. o Why is there a mute icon in the notification bar while the call is in progress This is normal This is done to put your phone s ringer mode to silent to prevent your phone from ringing When the call ends your phone s ringer mode will be restored Why do I have problems receiving calls during certain times How do I close the app 3 5 2 Report Error CAL Application Response Press the Android Menu ES L Options menu appears on 2 99000000555 Advanced Sign out TaN E wy if j About Page 41 2 Click FAQ Are G FAQ view appears I have problems with the audio Why is there a mute icon in the notification bar while the call is in progress Why do I have problems receiving calls during certain times How do I close the app Sound quality is bad when the screen turns off Report An Error 3 Scroll to the bottom of AFS Waal 10 15PM the FAQ list and click on Motel ee Te ue Report An Error audio Why is there a mute icon in the notification bar while the call is in progress Why do I have problems receiving calls during certain times How do I close the app Sound quality is bad when the screen turns off Report An Error H Cael If there are no error iin An alert message saying no error found logs is displayed Click on the OK to return to the FAQ view Report error Not found error log of NetTalk Soft Phone
29. on 1 05 Copyright 2011 by true internet co Itd All rights reserved More information www truenettalk com Page 49 Application Response Options menu appears About view appears 3 10 Troubleshooting Signs and Symptoms Possible problems Can t sign in Incorrect username or password alert view pops up 1 Can t sign in You must be connected to a WiFi or data network alert view pops up oma No network available Can t sign in You must be connected to a WiFi or data network Incorrect username or password Can t sign in Incorrect username or password Connect to a WiFi or cellular data network Input correct username and password Make a call 1 Call cannot be made No Network Available You must be connected to a WiFi or data network alert view pops up Page 50 fl G 10 06 No network available No Network Available You must be connected to a WiFi or data network Connect to a Wifi or cellular data network Inactive Status Message 1 The status message near No network Connect to a Wifi or to top right corner says available cellular data network Inactive This means that the app is currently not connected to the VoIP service and calls cannot be made and received 1 Report error Not found Error log is Enable diagnostics to error log of NetTalk empty because collect more Soft
30. osorso1SSdc e Bdie18c233837 1c5216f11 device namespiipii device systemName iPhone OS device systemVersion 4 2 1 device modelsiPhone l st M1 3GSM T 11 35 AM e Tap Send to send log Log is sent Firmware support version M a i CO m pose r view d isa p pea rs iPhone IOS 3 2 up j Android Android 1 5 1 6 2 1 2 2 2 3 and Log IS reset 3 0 FAQ view re appears Devices support iPhone 3G 3Gs 4G 4S iPad iPad iPad2 Android tablets and phones with ARMvS and up What are the factors that impact to voice quality Voice quality will depend on network Settings 2 6 Diagnostics By default the application only collects error information in the log If there are no errors the log will be empty However if you encounter problems with the application you can enable diagnostics to gather more information in the log including detailed SIP protocol messages including IP Page 17 address call media statistics network information and device information When diagnostics is enabled detailed diagnostics information is collected and written to the log until diagnostics is disabled You should only enable diagnostics only if you encounter problems with the application as gathering diagnostics information consumes resources such as memory storage space and battery You should remember to disable diagnostics after you have gathered the necessary information for the problem you encounter 2 6 1 Enable di
31. phone In case it is there is no error information still same problem please or error report Report error contact 1686 alert view has already Not found error log of NetTalk pops up Soft Phone In case it is still been sent same problem please contact Page 51
32. ponse 1 Incoming call Incoming call view appears Incoming indicator appears in the Android status bar Phone rings 98100005278 Page 30 denen Call is declined icon from right to Phone stops ringing 2 Slide the red Ignore call left to decline the call Other SIP client receives notice that test account has declined the call Then Incoming call view disappears 98100005278 3 2 3 2 Answer a call Ee Application Response Incoming call ieee Incoming call view appears ed Incoming indicator appears in the Android status bar Phone rings 98100005278 Hs O Slide the green peeked Call is answered Answer call icon from Phone stops ringing left to right to answer Incoming call view disappears the call Then Call view appears 98100005278 Dialpad Speaker Page 31 3 2 4 During the call When a call is in progress you can mute and un mute the microphone turn the speaker on and off and show and hide the keypad 3 2 4 1 Mute Un mute microphone 1 Callin progress Af we ERA Call view appears 98100005278 Dialpad Speaker 2 Click mute button to A Peeled The microphone is muted mute the microphone The other party cannot hear you when you speak 98100005278 by le JBI Dialpad Speaker 3 Click mute button A Wieden The microphone is un muted again to un mute the The other party can hear you when you microp
33. ream TX statistics are actually calculate by the remote party so if the remote party does not support RTCP or if RTCP SR RR packets were not received TX statistics will be all zero 10 The last time TX statistics was updated 00h 00m 05 286s ago Total number of RTP packets transmitted 633 Total RTP payload size transmitted 101 0xB Total RTP payload IP UDP RTP header size transmitted 126 3xp Average bitrate for the transmitted audio 64 3kbps Average bitrate including transmitted packet headers 80 4kbps Lost packets 0 0 0 Duplicate packets 0 0 0 Out of order packets 0 0 03 13 14 Shows the minimum average maximum and last duration in milliseconds of packet loss burst 15 Shows the minimum average maximum and last jitter value in milliseconds of incoming RTP packets Page 48 RTT is the round trip time which is the time taken in milliseconds for a packet to travel from one end point to the other and return This is a measure of latency RTT measurement requires RTCP to be enabled If no RTCP packets are sent received the RTT will show up as 0 The call session duration also has to be long enough for RTCP packets to be sent received in order for the RTT to be computed 3 9 About You can view information about the application including the software version and website on the about page button fr i Advanced Sign out 2 Click About NetTalk by true versi
34. side to Call identification label shows dialed re dial a recent call account Call status indicator at Android status bar shows Call in Progress 98100005278 Dialpad Speaker Page 37 3 4 2 Deleting a recent call Se Ce 1 Click Recents tab Sak Recent Calls view appears 98100005278 lt sip 98100005278 61 90 0 mins ago 98100005278 lt sip 98100005278 61 90 2 mins ago 98100005278 lt sip 98100005278 61 90 4 mins ago 98100005278 lt sip 98100005278 61 90 4 mins ago 98100005278 lt sip 98100005278 61 90 6 mins ago 98100005278 lt sip 98100005278 61 90 9 mins ago 98100005278 lt sip 98100005278 61 10 mins ago Long click tap and hold amp i GE Delete Call Options view appears a recent call entry Delete this call Delete all calls Click Delete this call The recent call entry is deleted from the Recent Calls view Page 38 3 4 3 Delete all recent calls Action Screenshot Application Response 1 Click Recents tab AF E Recent Calls view appears 98100005278 lt sip 98100005278 61 90 0 mins ago 98100005278 lt sip 98100005278 61 9 98100005278 lt sip 98100005278 61 90 4 mins ago 98100005278 lt sip 98100005278 61 90 4 mins ago 98100005278 lt sip 98100005278 61 90 6 mins agc 98100005278 lt sip 98100005278 61 90 9 mins ago 98100005278 lt sip 98100005278 61 10 mins ago 2 Long click tap and hol
35. ting Signs and Symptoms Screenshot Possible problems Solution 1 You must be connected arres 3 i No network Connect to a Wifi or to a Wi Fi or cellular data A available cellular data network network alert view pops f up _ om You mus be ctonmmnecied io a WT a Of GAGA mala network Incorrect username or Incorrect username Input correct password alert view or password username and pops up password Make a call 1 Call cannot be made No network Connect to a Wifi or No Network Available available cellular data network alert view pops up Noms oa alicel ESTEE IE You must be connected to a Wi Fi or cellular data network to makea call OK Report error 1 No error log found alert Error log is empty Enable diagnostics to view pops up a because there is no collect more The application is slow to respond Your phone p t be slow and or you have too many open error or error information f applications and your phone is running out of memory Wait for the application to respond If report has already Not found error log of NetTalk Soft Phone In case it is same bee nse nt problem please contact 1686 Close and restart the application application still does not work please send an 2 10 FAQ bl Question Answer Firmware support iPhone IOS 3 2 up version Android Android 1 5 1 6 2 1 2 2 2 3 and 3 0 Page
36. wer Page 4 st M1 3GSM T 11 34AM Connected 100 lee 2 Tap Decline to decline the call 2 2 2 2 Answer a Call Ea Action Event Incoming call Tap Answer to answer the call alll M1 3GSM 11 26AM ZxCvb fs Decline Answer alll M1 3GSM amp 11 25AM zxcvb 00 00 2 2 3 During the call Call is declined Phone stops ringing Incoming call view disappears Keypad view appears Application Response Incoming call view appears Phone rings Call is answered Phone stops ringing Incoming call view disappears Call view appears When a call is in progress you can mute and un mute the microphone turn the speaker on and off and show and hide the keypad 2 2 3 1 Mute Un mute microphone Ea Action Event Screenshot Application Response Page 5 Call in progress Tap mute to mute the microphone Tap mute again to un mute the microphone 2 2 3 2 On off speaker A Action Event Call in progress Page 6 atl M1 3GSM 11 25AM zxcvb 00 00 keypad atl M1 3GSM 11 25AM Zxcvb 00 11 zo o keypad speaker hold atl M1 3GSM 11 25AM zxcvb 00 00 TD keypad speaker hold atl M1 3GSM gt 11 25 AM zxcvb 00 00 s D keypad speaker hold g D Calling view appears The microphone is muted The other party cannot hear you when you speak The microphone is un muted The other party can hear you
37. will register with the SIP server automatically If you do not want the application to remember your username and password you can sign out via the options menu After you sign out you will not be able to make or receive calls and you will be required to sign in the next time you launch the application 3 1 1 Register te Action Event Fn Application Response Launch application Sign In view and a Register pop up before signing in appears You can sign in with an existing successfully account or register for a new account NetTalk Smart Choice Calling If you have a NetTalk Account please sign in If you are a new user register here to get a NetTalk Account 2 Click on Sign in to AS ieee Sion In view appears sign in if you already TOTEEN To sign in follow procedures in 3 1 2 have a NetTalk account swore To register click on Register button located next to the Sign in button Page 25 Click on Register to Browser loads and goes to registration register for a NetTalk website account if you do not have a NetTalk account 3 1 2 Sign In Application Response 1 Launch application for D SOlash screen appears for a while the first time followed by Sign In view Sign in 2 Input username or DR Signing in indicator appears while password application attempts to register with the Ensure that you are SIP server connected to WiFi
38. ws calling keypad speaker hold 2 4 2 Viewarecent call Action Event Screenshot Application Response u sii M1 3GSM 6 20 PM 2 83 E 1 Tap History tab item at m Recent Calls view appears bottom left 0814422071 zn 5556566980528 beai ae 6 4 12 98000000391 ami O Page 13 i M1 3GSM 6 17PM 2 Tap accessory button at Call information view appears Recent Calls Outgoing Call far right of recent call entry to view main 5556596962956 Create New Contact Add to Existing Contact 2 4 3 Edita recent call A Action Event Screenshot Application Response Recent Calls view appears ii M1 3GSM 6 20PM 83 m 1 Tap History tab item at bottom left Edit Recent Calls Clear 0814422071 5556566980528 98000000391 ii M1 3GSM 6 20PM 2 Tap Edit button at top Recent Calls editing view appears Done Recent Calls 0814422071 5556566980528 98000000391 i M1 3GSM 6 20 PM 3 Tap button at far left of recent call entry to Bi amnis recent call entry Delete button appears on far right of Done Recent Calls delete 5556566980528 zaia 3 17 PM 6 4 12 98000000391 heg Page 14 Tap Delete button at far right of recent call entry Tap Done button at top left 2 4 4 Clear recent calls r3 Action Event 1 Tap History tab item at bottom left 2
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