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1. NETCOMM SMART HUB 4G My gaming console software requires public IP addresses Is that supported by the Smart Hub Customers can request to enable a public IP address for compatibility with their specific software or gaming console See previous slides on Public IP s TG MELOUN FREQUENTLY ASKED QUESTIONS Can the Smart Hub be used with a Payment Processing Terminal Yes the Smart Hub is a great solution for vendors that need to conduct business offsite at trade shows or mall kiosks Or simply as a backup solution if the vendor s regular means for sales transactions is temporarily unavailable NETCOMM SMART HUB 4G The Smart Hub may be used with payment processing terminals but each terminal is different and therefore should be tested first for compatibility Also most terminals may need to be configured in order to communicate properly with the Smart Hub Consult your terminal vendor ie Ingenico Monex etc for instructions on how to properly configure the terminal so that it works with your Smart Hub MELOUN TELUS TELUS A COMPARISON BETWEEN SMART HUBS NA ES AA SEA Model Number 3G8WV TS 3G38WV TS Maximum Download Speeds 7 2 Mbps 21 Mbps Maximum Uplink Speeds 5 76 Mbps 5 76 Mbps Ethernet ports 1 1 WiFi Wireless N 300 Mbps Wireless N 300 Mbps Voice 2 x RJ 11 circuit switched voice 2 x RJ 11 circuit switched voice MELOUN Thank You NETCOMM SMART HUB 4G Ange2. Switch to advanced view button abo MELOUN ve at any User Interface Current internet Route MBB Mobile Broadband LAN Port Status Port Connected Full B WAN Status Cable Unplugged U MBB Connection Status Connected 00 01 02 Provider TELUS SIM Status SIM OK Signal Strength dBm 67 dBm strong _ The user interface allows users to view and configure the settings of the Smart Hub 4G Users can toggle between basic and advanced screens AllStatus WAN PPPoE PPTP Callfomwardna Usage Monitor System Information Firmware Version System Up Time Operation Mode Gateway Mo Local Network Local IP Address Local Netmask MAC addres WWAN Operation Mode Connection Up Time 00 00 00 Interface Status APN Local Remote MES 7 Connection Status 87 dBm medium a Signal Strength dBm an Status Sim OK 7 Ethernet Port Status ew LAN WAN NET COMM SMART HUB 4G All sections of the user interface are clearly explained in the user manual Merta FREQUENTLY ASKED QUESTIONS MELOUN FREQUENTLY ASKED QUESTIONS What do the Line ports do The Line ports allows you to connect a standard telephone and make calls over the TELUS 4G network NETCOMM SMART HUB 4G MELOUN FREQUENTLY ASKED QUESTIONS How can a customer connect multiple phones throughout their home with the Smart Hub NETCOMM SMART HUB 4G In order to extend phone functionality from
3. Module e Quad band HSPA Quad band GSM EDGE e 21Mbps down 5 76Mbps up e 2x Voice ports circuit switched NETCOMM SMART HUB 4G e 1x 10 100 Ethernet port e 802 11n WiFi e 2x4Gantennas 1x internal amp 1x removable external SMA antenna MELOUN INSTALLATION _ Melton Melton Connecting via WiFi Refer to the wireless security card that is included in the box for connecting WiFi devices The unique wireless network name and security key is listed and Simple instructions let users know how to connect WiFi settings can be changed in the user interface detailed later Using your computer laptop smartphone scan for wireless networks and look for the wireless network name SSID printed on this card When requested input your wireless security key WPA PSK printed on this card partir de votre ordinateur de votre ordinateur portatif ou de votre t l phone intelligent recherchez les r seaux sans fil de votre secteur afin de trouver le nom de r seau SSID imprim sur cette carte Lorsgu on vous le demande entrez la cl de s curit WPA PSK imprim e sur cette carte MELOUN Wired Connection with Ethernet Cable Devices can be connected to the Smart Hub 4G with an Ethernet cable e Connect the supplied Ethernet cable to the port marked LAN e Connect the other end of the Ethernet cable to the device you want to network desktop laptop gaming console etc e Wait 30 seconds for the connect
4. the public internet is assigned a unique number known as an Internet Protocol IP address The difference between a private IP address and a public IP address is that private IP addresses are reserved for private networks and public IP addresses provisions wireless devices with publically routable IP addresses NETCOMM SMART HUB 4G A public IP address enables your device for full 2 way network traffic and internet originated communications can reach the device directly You will need a Public IP address if you want your wirelessly connected devices to receive inbound data traffic from any internet connected system Public IP APN can also be used to resolve connectivity issues with certain VPN solutions MELOUN FREQUENTLY ASKED QUESTIONS How do I request a static IP address from TELUS SMB Via Dealers who can provision the device via Channel Activation System Via Channel Care Corporate Via Dealers who complete a form available on Partners and send it to corporate activations Via Corporate Activations Telus 4G Tower Telus 4G Tower MELOUN FREQUENTLY ASKED QUESTIONS How many Static IP s can be assigned to the Smart Hub Only 1 IP Address can be assigned to each hub A Static IP can be assigned to the Smart Hub however an easier solution may be to take advantage of TELUS Connect Dynamic IP NETCOMM SMART HUB 4G A Connect Dynamic IP supports remote access two way between mobile device and compa
5. MELOUN INTRODUCING NETCOMM SMART HUB 4G MELOUN NETCOMM SMART HUB 4G MELOUN PRODUCT OVERVIEW MELOUN A fully featured wireless mobile internet router that allows you to connect to the Internet and make voice calls over the TELUS 4G network NETCOMM SMART HUB 4G MELOUN For the Business e Office in a box solution e Complete fixed line substitute e Move all your data and voice needs onto the 4G network e Ideal for the mobile workforce e Share the connection with up to 15 WiFi users e Eliminate multiple mobile internet connections NEICOMM e Connecting remote offices unable or unwilling to obtain an ADSL Cable connection Business Applications e Internet connectivity during trade shows and events e Seamless Internet connectivity during relocations while waiting for a fixed line solution e Internet and phone connectivity while away from the office in vehicles and offshore e Mobile salespeople can take their internet amp phone connection with them across the country MELOUN For the Consumer e Complete fixed line substitute e Move all your data and voice onto a 4G network e Share a single 4G connection with family and friends e Data service can move with you as it s not locked to a location MELOUN e On the fringe users that have no access to ADSL Cable can still connect to high speed broadband Consumer Applications e Frequent movers and renters can take their con
6. et or erasing of this embedded information To check the device s embedded security password you can perform a factory reset of the device Note this will erase your personal settings Then go to the web UI by typing 192 168 20 1 into your browser There you can check for the embedded password or change it to a password of your choosing MELOUN FREQUENTLY ASKED QUESTIONS Does the router connect via ADSL or Cable NETCOMM SMART HUB 4G The NetComm Smart Hub 4G uses the coverage and speed of the TELUS 4G network and therefore does not connect via a wire line ADSL Cable connection With speeds of up to 21 Mbps the device delivers speeds equivalent to ADSL and Cable Note speeds are dependent on geographical location and surroundings MELOUN FREQUENTLY ASKED QUESTIONS Do I need an external antenna The router comes with 2 x internal WiFi antennas 1 x internal 4G antenna and 1 x external AG antenna provided in box NETCOMM SMART HUB 4G For remote areas or where the router shows a low signal strength you can purchase a high gain external 4G antenna Connect it to the SMA connector on the device to boost your connection to the 4G network Note To purchase an antenna or to find an antenna supplier in your region do a Google search for Telus Smart Hub Antenna Telus 4G Tower FREQUENTLY ASKED QUESTIONS Mellom Do I need a Public IP address Every device that is connected to
7. ion to establish NETCOMM SMART HUB 4G gt Ll Connect Ethemet Cable LEDs explained Indicates whether WiFi network is active Indicates whether router is connected to the Internet via fixed line WAN connection Indicates whether LAN connection is established Lights up when connected via 4G Indicates activity of phone connectedto Line 1 Indicates activity of phone connected to Line 2 Lights up when device is powered on Merta USER INTERFACE MELOUN Through the user interface you can change the Smart Hub 4G s settings if you desire defaults are fine to use User Interface Open a web browser and type 192 168 20 1 into the address bar and press Enter Enter the default TELUS TELUS Smart Hub 46 login password of admin admin Welcome to the TELUS Smart Hub Set up Wizard This wizard will guide you through the set up ofthe TELUS Smart Hub The Smart Hub wizard allows you to personalise your Smart Hub settings To skip this process click here Please select your Language Preference EN English Users can an the Set up Wizard which steps them Please select your Time Zone GMT 05 00 Canada Eastern Time y through the initial set up of the Smart Hub and the Session monitor CEnable Disable configuration of basic settings TELUS Smart Hub 4G HSPA WiFi Router with Voice LH TELUS Switch to advanced view Basic status your Smart Hub is provided below ch to advanced view by cll 9 the
8. la Lombardi Account Director Canada NetComm Wireless Canada Limited 416 220 4308 angela lombardi netcomm com au
9. nection with them e Ideal for homes that want to move from dial up internet to broadband e Holiday connectivity families who travel to holiday cottages can still have a high speed connection to share e Boating and leisure use Allows Internet and phone access while on the boat Note Proximity to network coverage area is required to receive a signal for optimal performance MELOUN Data Speeds e Delivers downlink speeds of up to 21Mbps and e Uplink speeds of up to 5 76Mbps Telus 4G Tower Note These speeds are dependent on geographical location and surroundings MELOUN Wireless Speeds e Provides a secure local wireless 802 11n network of 300Mbps e Connects up to 15 wireless devices to the router NETCOMM SMART HUB 4G MELOUN Create a wired network Connect an Ethernet cable to the LAN port to share the Internet connection with a wired device NETCOMM SMART HUB 4G MELOUN Voice calls over TELUS 4G Network Connect up to 2 standard PSTN telephones to the Smart Hub voice ports to make calls over the TELUS 4G network while connected to the Internet NETCOMM SMART HUB 4G NOTE Even though 2 telephones can be connected to the Smart Hub only one phone line can be used at any given time MELOUN Antennas e 2x4G antennas 1x Internal 1 x External e 2x WiFi antennas Internal NETCOMM SMART HUB 4G MELOUN Key Technical Specifications e Sierra Wireless MC8705 HSPA
10. ny s server wherein once the session is initiated by the device and the IP logged in with the server using a Dynamic DNS then the server can push and pull data from the device Connect Dynamic IP provides similar functionality as that of Static IP Consult the April 13 Feature Friday presentation materials for more information on IP s MELOUN FREQUENTLY ASKED QUESTIONS IMPORTANT A Static IP Address on the Smart Hub will require an APN change For HSPA Single Public Static IP the customer must configure the device APN based on the region of the BAN East staticipeast telus com West staticipwest telus com Telus 4G Tower The APN for Dynamic IP is connect telus com MELOUN FREQUENTLY ASKED QUESTIONS Is there a cost related to having a static IP address Yes Public Static IP is 15 per month per subscriber PS amp S included TELUS Connect Dynamic IP is 10 per month Telus 4G Tower Note These fees are over and above the monthly data fee MELOUN FREQUENTLY ASKED QUESTIONS Using a gaming console with the Smart Hub Hub The Smart Hub can be used for Xbox and other video game systems but it won t always work by default Some extra effort may be required You may have to make configuration changes to the Smart Hub and may need to add a public IP address to your TELUS Internet account which costs extra The configuration changes aren t too complicated but some technical knowledge is required
11. the Smart Hub to phones throughout the home a customer may use a splitter Each RJ11 port on the Smart hub can connect up to 5 phones per port using a splitter Splitters can be purchased just about anywhere MELOUN FREQUENTLY ASKED QUESTIONS How many LAN ports does the router have The router has 1 x LAN Ethernet port that will enable you to connect one PC computer by Ethernet cable NETCOMM SMART HUB 4G MELOUN FREQUENTLY ASKED QUESTIONS What is the difference between a USB modem and the NetComm Smart Hub 4G NETCOMM SMART HUB 4G A USB modem or dongle is used to connect a single device to the 4G network The router also connects to the 4G network however it creates a local WiFi network that enables multiple devices to connect to the single 4G connection MELOUN FREQUENTLY ASKED QUESTIONS How many people can share my connection NETCOMM SMART HUB 4G The 1 x LAN port allows you to connect 1 x PC computer Up to 15 users can connect to the router via WiFi Therefore a maximum of 16 users devices can access the Smart Hub s Internet connection simultaneously MELOUN FREQUENTLY ASKED QUESTIONS What can a customer do if they lose their wireless security card that comes in box All the security information on the card can also be found on the sticker affixed to the bottom of the device NETCOMM SMART HUB 4G If that password no longer works it could be due to an inadvertent res
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