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K-LINK User Manual Manal ver 2.1 - kfi-k

1. in the Transaction List window s Status column clicking a link in the Order No column opens the order After you submit an order and Queued Submitted or Completed appears in the Transaction List window s Status column clicking that order s link in the Order No column opens a Status window for the order instead of the order itself For example Ej Pii 7 OGM Dida Humber ede joaile umbes 56 Shuseee Unde Saree EA Shipped Hia LPS Tracking Hot 12525903 q0Re Poca Tota io oo Qidered Expected Shipped Extnded Diaa Shia Diet Omiit Com ACS l OLANI Whe HaT 2 FOSHE l ho ea l Find Lire Pin Lins Par Hanba Dear pine i The order suffix determines whether the Status window displays the entire order or a portion of the order In this example the order suffix 1 indicates that a portion of the order is displayed and that this portion was shipped Shipped appears after State in the upper left corner of the window To view the status of the other portion of the order click the Order Number list box arrow and make a selection the order number with the suffix 2 in this example 12345 1 V2 1 September 2002 87 The Status window now shows that the remaining portion of the order was back ordered Back Ordered appears after State in the upper left corner of the window Y Vide i Woe Hiina De l amiini B Eriti Note Because Bek Ordered Onder Fuba
2. otart Processing Order 3 Order TW 10 08 1 2 45 in Queue to be sent to the OEM Finished Processing Order 3 Close 4 Click Close to close the Order Submit Monitor El Submitting One or More Orders from the Orders Window Note See Searching 1 Ifthe order you want to submit is not displayed in the Transaction List for Orders to view the the right frame of the Orders window search for it by doing the full procedure following e Type the order number in the Enter Search Criteria text box e Select the Order Number radio button e Select your user name from the Order Source list box e Click Search 84 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Note If you select more than one order clicking the Process Marked Items icon will submit all the orders you selected 2 When your order appears in the Transaction List select the check box in the Submit column that precedes each order you want to submit For example Delete Submit Date Order No E 7 1400001 Tw 410 10 13 25 E 400001 Tu 10 10 42 31 E MO 10082001 Tw 10 08 12 45 3 Click Process Marked Items 4 The Order Submit Monitor is displayed This window displays messages as your order is processed Order Submit Monitor otart Processing Order 3 Order TW 10 O8 1le 45 in Queue to be sent to the OEM Finished Processing Order 3 Ei y Close 5 Click Close to close the Order Submit Moni
3. in this case the OEM column If you want to change a quantity type the new quantity over the old one The Unit Cost Extended Cost and Total fields update automatically OEM Quantity On Hand Column This column displays Komatsu s on hand quantity for each part The Enter Part Number Text Box and Add Multiple Parts Link Enter Part Humber Add Multiple Parts To add one part number to the order 1 Type the number in the larger text box 2 Type a quantity in the smaller text box 3 Click Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 81 To add multiple numbers to the order 1 Click Add Multiple Parts to open the Add Multiple Parts to Order window Add Multiple Parts To Order Microsoft Internet Explorer ial ES Enter Part Number Oty ooo ae ee ooo ooo ooo ooo ooo ooo ooo ae ooo 2 Type the first part number in the larger text box 3 Type a quantity in the smaller text box 4 Repeat steps 2 and 3 for each additional part number you want to add to the order 5 Click Add Picklist s Icon Se Add Picklist s Note See Creating The Add Picklist s icon allows you to batch merge Picklists before a Batch Picklist for details 82 submitting them Click to open a window that lists the available Picklists Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Notes Tex
4. LA From this window you can click New to create an additional note or click Close to close the window 3 To view one of these notes click the corresponding link The note is displayed in the Notes Viewer For example H Notes Viewes Mecrosoft Intermet Explores ABE Name GH_09 1 2 15 06 FP Heip Moie Teri I excessive weer lsa visible ceplece the e esacire Umit Zi ie hee YE ceiere ee Q Back l From this window you can click New to create an additional note or click Delete to delete the current note 4 Click Close to close the Notes Viewer or click Back to return to the previous Notes Viewer Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 55 Deleting Notes Deleting a Note 1 Ata parts page showing to the right of Add Note click T to open the Notes Viewer 2 Click Delete to display a prompt Are you sure you want to delete this note 3 Click OK to delete the note and _ Deleting Multiple Notes 1 At an parts page showing T to the right of Add Note click D to open a Note List window 2 Click the X preceding the note you want to delete to display a prompt Are you sure you want to delete this note 3 Click OK 56 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Note To detacha page see the next section Detaching a Note from a Part Number at the Notes Window Maintaining User Notes from the Not
5. Print dialog box Click OK in the dialog box to print the contents of the window Then you can click the Submit icon in the Status window to submit the order Save Icon Click this icon to save any changes you make to the current order Delete Icon Click this icon to delete the current order Order Process List Box Order Process OEM Order OEM Order From this list box you can change the current order to Split Quote or Picklist Dealer PO Number Text Box Dealer PO Number DA 0 05 12 45 The application automatically displays the purchase order number for the current order If you want to change the number type the new number over the older number Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 77 Note See Placing a Drop Ship Order for details 78 Description Text Box Description Type a description for the order in this text box To change an existing description type the new description over the old description Customer Name List Box C Drop Ship Maintenance AAA Construction The Drop Ship check box indicates whether an order is to be shipped to a dealer or a customer When no check mark appears the order is shipped to the dealer When a check mark appears the order is shipped to the customer which means that the customer s shipping information must be forwarded with the order To access this inf
6. the Komatsu Ordering process The application allows you to do the following e Search for specific orders e Create new orders e View individual orders e View the status of orders e Submit individual or multiple orders to Komatsu e Modify and delete orders that have not yet been submitted e Request on hand part quantities with up to date price information from Komatsu All of this starts at the Orders window To find out how to display the Orders window and begin working with orders proceed to the next section Getting Started at the Orders Window 68 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Getting Started at the Orders Window From the button bar click the Orders button to open the Orders window Bl Bee hd BE eee DEE 8 ere fear oo H LR Emer Samci Cri TERTE oOo Drie Mir 7 D miha E Pact hiris an APP aie E Baami Sl Seber E Dasih Aj han Chi ated T Aq Peery Maa wf OOOO C Fema miii F Fiaa p Transaction Lisi Raturned 20 Results Pee mh Maid ee hirri Daime Selerdi Gee Order Me Dainas Ponram T eae i me je pa je a ee ee ee ee ee ee ee i es pa a PCE CRC a SECC eC a eC ec ec ce eo Sy lL me ee ae Ee ee Cea eS Deca i ee Rite he es a tei hh ae s ete hf eS ie E ee ee eet me i ee ee ee eres jt a ae er Li Ji eke i a tive re Tt ee Calne he ee hae hh ie a lee Deina fh Sie eel pe ee L hei ih Seat baai jE
7. you displayed the Bulletin window information similar to the following appears in the main portion of the window The following bulletins have been posted since your last login Reviewed Manilan Hamia Dais L IEAJ al Tes hee neve he Chee Germs To review new bulletins 1 Click a link in the Name column to view the corresponding bulletin 2 When you finish viewing the bulletin select the check box in the Reviewed column 3 Repeat steps 1 and 2 for each new bulletin 4 When you finish reviewing all new bulletins click the icon that precedes Yes have reviewed the checked items Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 59 Viewing Bulletins Opening the Bulletin Window You can view and search for bulletins from the Bulletin window To display this window click the Bulletins button from the button bar Search For Bulletin Number Description Al Type AI Types Criticality Level All Types Model AI Models Released Antime YYYY MM DD Cc between and sd Previous months Previous davis Return Results co ii 60 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Listing All Bulletins Use this procedure to access all bulletins stored in the system 1 From the button bar click the Bulletins button to open the Bulletin window 2 Leave the Search For text box emp
8. 4 PLLA CHECK CAMPARE 05 630 Pied qi T Parts Tet CH BDIJE DIESEL EMGINE INTAKE MANIFOLD D4 PLUS CHECK CAMPAIAY 05 8 oi Fais WE He Th Parts TE2000 CORRECTION OF AX ENGINE LEXFLATE 17 Hig MOSES HORE FUAN DAMPHER Pie Qy 2025 My 0 1 12 Parte TRADO CORRECTION OF BX EMG NEF LEXPLATE ODE KIRLE HORE FUAN DAMP MER F000 195 125 150 1 6 Pars 1E6199 MOOFICATION OF ACCELERATOR PEDAL MEE BRACKET FOR PERETE HESEL ENGINE Fay 2025 a 0 1 12 Parte TH Oe BPAGC RONAOeAD WESEL ENGINE EXHALST ES GASEOUS EWS SION REGULATIOM FOO 195 125 150 1 6 Pars 1E1106 PART NUMBER CHAMGE FOR ENGRE Fais ie CC ET 16 Pane TB gee PHHNE DESKEN CHANGE INF CRMATHHH Eir UIS EHHHE BANE ACTURER 6 If necessary scroll to the bottom of the list and click Next 25 gt to find the page that includes the bulletin you want 7 Click the bulletin number link in the Number column to display the bulletin Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 65 66 Narrowing a Bulletin Search Use any or all of the following methods to limit a search for a bulletin Type List Box Select a type of bulletin from the Type list box Type All Types A OeS You can select Parts bulletins or All Types of bulletins Criticality Level List Box Select a level to indicate the criticality of a bulletin For example Criticality Level All Types bal You can select a level of Mandato
9. 48 9 Selecting Parts for a Picklist At a parts page each part entry in the bill of materials BOM corresponds to a callout from the illustration You can create a Picklist to accumulate part numbers you need for a specific job and save the list for later use Viewing Information for a Part To view information for a part before adding it to your Picklist click the part number link Information is displayed in the lower left frame In this example clicking part number 3EC 30 33110 displays the following Part Into Order Detail Add Note 3EC 30 r 33110 er er WHEEL CYLINDER aor E MSRP r14599 OC Dealer 145 99 OOT oen To add the part to your Picklist Add checked items to PickList INDEX HO PART NO DESC S3EC 30 351 UUBRAF 3EC 30 355 000RAr SEC 30 11110 PL4 SEC 30 11210 PL4 SEC 30 11810 5HO 3EC 3530 11620 SHO Type the quantity you want in the Order Quantity text box and click Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 To view additional information for the part 1 Click Detail to open the Detail Information window For example E Gerpesal bnteleace Detail Indomateon Hicrmegtt Intimne Explores P m Ea OFM information Part Humber MSAP 145 99 Onder Zoran Dealer 145 99 WHEEL CYLINDER Local lafarmation The Interface bo your letal Business Sytem has mot been configured Please contact your system Admurctr
10. All Statuses Search for all orders regardless of status Completed search for all completed orders When an order shows Completed all items in the order have been shipped and the order is closed Confirmed Search for all orders that have been confirmed When an order shows Confirmed Komatsu has sent a confirmation that the order was received and read Not Submitted Search for all orders that have not yet been submitted When an order shows Not Submitted you can still view modify or delete it Queued Search for all orders that are in the queue When an order shows Queued a request has been made that the order be submitted and it is in line for submission Status Received Search for all orders for which a status update has been received When an order shows Status Received a status request has been answered Submitted Search for all orders that have been submitted When an order shows Submitted it has been transmitted successfully to the Komatsu system 72 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Order Source List Box OEM Dealer Dave FYE WEIPSS Dealer OEM Dealer Test User OEM User From this list box select the user that is the source of the order Your choices are Search All Users or any specific users listed in the box Created Radio Buttons and Text Boxes Created f Antime fer MNO C between fo an
11. BE TILT GYLDER GERE CLARS BOLT SEP LACE HENT CIFRA ri fa Ean BE TLT CYUAOER TORE CLARE BOLT ARP LAO NT CaP eo EH E 6 Click the bulletin number link in the Number column to display the bulletin Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 63 Searching for a Bulletin by Description Use the following guidelines to find a bulletin by typing a bulletin description 1 From the button bar click the Bulletins button to open the Bulletin window 2 Type a word from a bulletin title in the Search For text box For example type engine search For engine 3 Select the Description radio button Bulletin Number Description All Note See Narrowing 4 If applicable enter additional search criteria the bulletin type its a Bulletin Search for criticality level the applicable model release date information and details on using these criteria number of bulletin records to display 64 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 5 Click Search to display a list of bulletins that meet your search criteria Search Kulbetans TFS resmas Pouce bey thar Aigla im ALT Typer Brule co Facute 1 29 PE 195 1 365 1 50 7 8 Parts TR4 005 MODIFICATION OF EMHNE BRACKET Fil 35 40 493 iT F Fans 1E2000 Ce BOOZE DEBEL EMGINE MTAEE MANIFOLD l4 PLUG CHECK CAMPAGH 0T E2 FO DIS5 45608 T Parts TEJ000 Te BOI OIE DESSEL EMGINE INTAKE MANIFOLD O1
12. D4 06 12 10 25 D4 06 12 10 26 e f you are creating a new list select New If you are adding one or more parts to an existing list select the name of the list you want to add the parts to In the bill of materials BOM select the check box preceding a part number you want to add For example select part number 3EC 30 33100 the left hand brake assembly Select any additional parts you need from this listing For example Add checked fame to PickLiat HIE KG eal NO DESCRIPTION OT SERIAL WO REMARRS ok SU D0RRAKE ASSEMBLY L 1 100001 oF 30 3 3500R RAKE ASSESBLY FH 1 Wongin er 1 ik 30 7 LLU PLATE ae ESBLY LH l 1o0001 ar F J FPLATE ASSEMBLY RH 1 1ooo01 Sh TE 30 39110 CYUMDER ASSEWBLY WHEEL 2 ibiti Her E JE 30 1181 SHOE ASSEMBLY 1 100001 l 4 SEC 30 11870 SHOE 4SSEMSLY LH 1oooo1 When a supersession icon precedes a part entry as in this example the part has supersession When you finish selecting parts click Add checked items to Picklist to add the part s you selected to your list The check marks are cleared and the name of your list is displayed in the Current Picklist list box Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 51 Note To print your list see the next section Printing a Picklist for the procedure 5 To view your list click View above the illustration to open the Picklists Viewer Wh Pick List
13. ample X Page GEAR BOXFIG 4101 STEERING GEAR BOX Click the X preceding the entry The following confirmation prompt appears Are you sure you want to delete this attachment Click OK Attaching a Note to a Part Number from the Notes Window You can attach a note directly to a part number from the Notes window 1 a se E W Click the note you want to attach Select the Attach radio button in the top portion of the right frame Select the check box preceding Part Number Type the part number to which you want to attach the note Click Add Then click Save Creating a Note from the Notes Window 1 2 3 4 Click New Type your note Make the applicable selections from the right frame Click Add Then click Save Deleting a Note from the Notes Window 1 2 Click the note to select it Click Delete Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 11 Viewing and Searching for Bulletins Use the procedures in this chapter to review new bulletins to locate all bulletins stored in the system and to search for a specific bulletin by number or description You can narrow a search by the bulletin type and date and by model Reviewing New Bulletins Opening the Bulletin Window You can review new bulletins from the Bulletin window To display this window click the Bulletins button from the button bar If any new bulletins have been posted since the last time
14. ator for more edomation cise 2 To list all models in all catalogs that contain this part number click in the upper left portion of the window 3 When you finish viewing information click Close To attach a note to the part number 1 Click Add Note to open the Notes Viewer window 2 Type your note in the Note Text box 3 Click Save 4 Click Close to close the window Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 49 To list models containing the part number 1 Click to open an index of links to all models in all catalogs containing the part number you selected For example Note The number Result Indexes in parentheses after each link FG D 35 40 45S T 7 1 indicates how FG D 35 45BCS 7 1 many matches FG D 40 45 C T Z 7 1 were found for Price File 1 your search 2 Click a link to display the corresponding parts page 50 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Note You can also select a part by clicking preceding the part entry Note See Viewing Supersession Infor mation in chapter 8 for details Creating Viewing and Saving a Picklist 1 Specify the list to which you want to add the parts e Click the Current Picklist list box arrow to open a list of options for creating a new list or adding parts to an existing list For example Current PickList New D4 _06 12 10 24
15. ct jH Cem ie Bl oe eee ei i aS ae came AM ee 1 Pe Le ae H baa Poon Cat a ye Cal ae mp n Cal ae my Le T Po ge Ca ae mg man Ca ae ga F ge Pa Poo ge iCal as ye Cal a my Fa Cal a Dagi Pie Cale ye Fap METLALOLALATALATAT TT Te at gee uate eta ga The left frame of the window allows you to search for orders The right frame shows all open orders you have created or the results of a search In this example 28 orders are listed 25 of which are currently displayed To view the other three orders you would click Next 25 gt Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 69 Features Available from the Left Frame of the Orders Window New Icon Click this icon to open the New Orders window You can create a new order from the New Orders window Messages Icon Click this icon to open the Order Confirmation window Enter Search Criteria Text Box Enter Search Criteria Type the order number order description or part number you are searching for in this text box Sort By Radio Buttons Sort By fe r Use these radio buttons to sort the order in which entries appear in the right frame of the window For example to sort orders by order number select the Sort By radio button that follows Order Number To sort orders by order description select the Sort By radio button that follows De
16. d by a check mark in the Delete or Submit column Each order selected in the Delete column is deleted Each order selected in the Submit column is submitted Delete and Submit Check Boxes Select the check box preceding each order you want to delete or submit Then click the Process Marked Items icon to delete or submit the selected order s Next 25 gt Link The Orders window displays a maximum of 25 orders at a time When more than 25 are available click this link to view the additional orders Sorting Orders You can sort the order in which entries appear in the Orders window by either of these methods Method 1 In the left frame select a radio button in the Sort By column Method 2 In the right frame click a column header according to the following guidelines e To sort orders by date click Date e To sort orders by order number click Order No e To sort orders by description click Description e To sort orders by process click Process e To sort orders by type click Type e To sort orders by status click Status e To sort orders by user click User e To sort orders by order ID click Order ID 74 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Searching for Orders Use the following procedure to search for an order by number or description or by a part number contained in the order 1 From the Orders window type the order number description or part nu
17. d f Previous mantnesy O Previous J waves parch To set the creation date s for your order search select the applicable radio button and type the appropriate numbers Anytime defines no restriction for the order creation date Between allows you to set a range of order creation dates Type the first date of the range in the between text box and the last date of the range in the and text box Type dates in the format YYYY MM DD For example if you wanted to find all orders created between December 1 2000 and June 1 2001 you would type 2000 12 01 in the between text box and 2001 06 01 in the and text box Previous _ month s allows you to find all orders created within a specific number of months prior to the current date For example if today s date is June 1 2001 and you want to display all orders created for the year to date type 5 in the text box January through May Previous _ day s allows you to find all orders created within a specific number of days prior to the current date For example if today is Friday June 1 2001 and you want to display all orders created since Monday type 4 Monday through Thursday Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 73 Features Available from the Right Frame of the Orders Window Process Marked Items Icon Click this icon to process each order in the Orders window that is precede
18. e Messages icon in the top left corner of the window 90 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Placing a Drop Ship Order The Drop Ship check box indicates whether an order is to be shipped to a dealer or a customer C Drop Ship Maintenance AAA Construction When no check mark appears the order is shipped to the dealer If you select the check box the order is shipped to the customer which means that the customer s shipping information must be forwarded with the order To access this customer information do the following 1 Click Maintenance to open the Customer Address Book yi Drop Ship Maiiiananoe Epua Seach Cibola RHCDEFGHIJIKLMWOPGERSE 2 Type your search criteria in the Enter Search Criteria text box 3 Click Customer Name Contact Person or Zip Code Postal Code 4 Click Search to display a list of matches for your search criteria 5 Click preceding the customer name you want That name appears in the Customer Name list box 6 Click Close to close Customer Address Book Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 91 Alternative Method of Locating Customer Information You can also click any letter that appears as a link below Drop Ship Maintenance in the Customer Address Book to list customers filed under that letter Using the sample address book on the previous page clicking M display
19. e the Delete check box is grayed out Note Once an order has been submitted you can only view its status not the order itself Creating New Orders Opening the New Order Window Use the following information to help you create a new order from the Orders window 1 Click New The following message appears I m getting ready to produce a Picklist 2 Click OK The New Order window is displayed Deleting Orders Use the following procedure to delete unsubmitted and completed orders 1 In the right frame select the Delete check box that precedes each order you want to delete For example Delete Submit Date Order No in ogni GH 09 14 08 12 E osreooi GH D8 17 15 28 rj osiF2o04 GH D8 17 15 29 2 Click Process Marked Items 3 To delete all the orders listed click Delete All Viewing Unsubmitted Orders Use the following procedure to view an unsubmitted order Delete Submit Date Order No E ogi4o0i GH 09 14 08 12 E i i ognz00i GH D8 17 15 28 E ogAz200i GH D8 17 15 29 To open an order for viewing click the entry s order number link In the example above clicking GH 08 17 15 28 displays the corresponding order 94 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Entering Invalid Part Numbers If you type an invalid part number in the Enter Part Number text box from a Picklist or Order the number is displayed in red italicized text and no pricing informatio
20. er s Guide V2 1 September 2002 75 76 Creating an OEM Order from a Picklist An OEM order is an order that is submitted to and filled by Komatsu To submit the items in a Picklist as an OEM order you must first change the Picklist to an OEM order 1 Click a link to a Picklist from your search results 2 If applicable change the Order Type from Breakdown to Stock 3 Select OEM Order from the Order Process list box Order Process FickList 7 OEM Order Split Quote FickList 4 The Picklist changes to an order that appears similar to the following Tiii E r at U a T E Fij m be ieee ieee lek fo ol dee Lee hai Payton Pines ean jja oF Prope asd hia H E Friii l Suber Lise Pan Humber Jak Cot Entmeeed Oomi Tarh l iep a Mow t EEEL E n mi FOET Tode Peace HALES ace LEW Cada i L ee i mi i m i Hoe wa fee dled P Hamim Ar ne arty eee Tet OHI 12 y E EE pam a3 at 16s 190 it Se ore iL El ETT YADES Pa 2 Enter Pari Hersh Aii Rede TaN a tts Setter Teisi dill Ley Ans Tahi Ca eatin sta Pawel a Tredor Halam Opie iE vr bimi Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Features Available from the Left Frame of the OEM Order Window Transaction List Link Click this link to return to the Orders window Print amp Submit Icon Click this icon to open the order Status window and
21. es Window Opening the Notes Window and Displaying All Notes From the button bar click the Notes button to open the Notes window When you open this window links to all notes in the system are listed by name in the top left frame When you click a link information for that note is displayed in the right frame For example clicking JB O9 04 11 45 displays the following information BJE Bel g Heel Lip Sete ol Mipir Barred jipe Rame JB 09041145 Attach ara w Do Mot ABaeh C Lazi ipani Pae E BRAKE M Pad human pAr I Mja 1 i Hair naamaa Aid ae i RE Te l MYPAL en Tt FF Sneritc Cele AEE alia nem Ony T Raiaca in Ai ineme S JB 00 04 00 44 a PS Se i B geid Cici LFT Tanke F20 BUSHING SEHE AP FALHAR Ac i T3095 sit DE JOG 07 aa UI EO FG 702 TORI LO TRANG Ed on WALWEF RS 1233 TORO LO TAARSH E O ALWE atiti STEERING E Page GEAR BOF kiiin TERR ORAS fe Pages to which the note is attached are listed in the lower left frame under Attached to The name of the note how it was attached and saved and the content of the note appear in the right frame Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 57 58 Detaching a Note from a Part Number at the Notes Window You can detach a note from a part number at the Notes window 1 Click the note you want to detach The status of the note is displayed in the Attached to lower left frame For ex
22. mber in the Enter Search Criteria text box Enter Search Criteria 2 Select the Order Number Description or Part Number radio button Your selection should identify the search criteria you typed in the Enter Search Criteria text box f Order Number C Description C Part Number 3 If applicable change additional search criteria in the Order Process Order Type Order Status and Order Source list boxes and the Created radio buttons and text boxes 4 Click Search The results of your search are displayed in the right frame For example type 3EB 63 16560 click the Part Number radio button and click Search to list the orders that include this part number Delete Submit Date OrderNo Description Process Type Status User Order ID E E 10 08 2001 TW 10 08 12 45 OEM Order Stock Completed TechWrit 33 E E 10 11 2001 TW 10 11 10 30 Split Stock Completed TechWrit 38 Note See Viewing 5 Click the appropriate order number link to open the order or a status the Status of an window for the order Order for details e When an order shows Not Submitted in the Status column clicking a link in the Order No column opens the order e After you submit an order and Queued Submitted or Completed appears in the Status column clicking that order s link in the Order No column opens a Status window for the order instead of the order itself Komatsu Forklift Parts and Service Web Site Us
23. met E sph anonanannannnnat Daie be eiae ag ba Pai a CaS TAHAE A bi Te e aL Dad GH ii Cacia AT On E e DR SA DEASH Order Ho SF in 27 1436 00 _ 3 25 12 SF 0 25 1253 me Us Poe 5 SF _03 25 161s DD a i mi i e a h E 1 S A of a e R _B H T SP 18 141 E CH W Br T JAA TER E Pick Lien Deer ipii Pc ie Dasar she 5 Rann Sere armain Serer arabe Stee ete ces Saran anmai Sire A awe AKL SY Coa Select the check box preceding each Picklist you want to add Click to add the selected lists to the order Click Close to close the window The order shows the data from all the merged Picklists Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 nE E 89 Notes You can also view older messages from this window by selecting a message from the list box An e mail confirmation is transmitted to the user who submitted the order The confirmation is sent to the e mail address set up for that user in the Administration module Viewing Order Confirmations When you submit an order or on hand quantity request to Komatsu the Order Confirmation window displays messages related to the order or request 4 Order Confirmation Microsoft Internet Explores Order 2345 09 20 1248 Your order has been shipped When you are finished viewing messages click Close You can also view messages by returning to the Orders window and clicking th
24. n is available In the following example a user typed the invalid part number 12345 00 which appears as a red italicized link in the Part Number column Line Pan Niamiber Liai Prie Extended Lis 1 2 fi BIA ek Z Enter Part Marmber ty i i Add Miulople Parts Tatai EO OO If you try to submit an order that includes an invalid part number a message similar to the following is displayed Order Submit Monitor The following order s have invalid part numbers DE O5 23 09 00 56 Check the invalid order s for italicized red part number s which indicates the number is invalid Remove the part number s from the order 2 and then re submit E r v Close lf a message similar to this appears do the following 1 Click Close to close the Order Submit Monitor message 2 Delete the invalid part number from the order click X in the Line column 3 Type the correct part number in the Enter Part Number text box 4 Resubmit the order Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 95
25. nd the page that lists the bulletin you want 3 Click a bulletin number link in the Number column to view the bulletin Note You can 4 When a bulletin contains more than one page click Next and Prev to also click the page between screens Page 1 of 2 button 5 To zoom in and out click Zoom to open a window Make a selection to change the setting eu H0 fo 100 200 400 Fit to Height Fit to width Fit to Window 6 To print a bulletin click Print 62 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Searching for Bulletins Searching for a Bulletin by Number Use the following guidelines to find a bulletin by typing a bulletin number 1 From the button bar click the Bulletins button to open the Bulletin window 2 Type the bulletin number you want in the Search For text box For example type TB2000 017 search For Te2000 01 f 3 Select the Bulletin Number radio button Bulletin Number Description All Note See Narrowing 4 lf applicable enter additional search criteria the bulletin type its a Bulletin Search for criticality level the applicable model release date information and details on using these entenia number of bulletin records to display 5 Click Search to display a list of bulletins that meet your search criteria Stuith Pallets Tirma Pree bey eect fT de AT Typa Dele iaa bun ip i lam Harha Mina ory Dac eon
26. number is assigned to each item in the order An icon when a part number has supersession and an X icon for deleting items from the order are displayed in this column For example Line Part Number 1 3EC 30 33110 X WHEEL CYLINDER 3EC 30 11510 M SHOE amp UNING A To view supersession information Click preceding the line number to display a supersession window To delete a part number 1 Click X preceding the part description to display a message similar to the following Are you sure you want to delete 3EC 30 11810 from current order 2 Click OK to delete the part number from the order Part Number Column Part numbers included in the order are listed in this column For example Line Part Number 1 3EC 30 33110 X WHEEL CYLINDER 3SEC 30 11810 X SHOE amp UNING A Clicking a part number link opens a price and availability window for that part The window displays the part number MSRP dealer price and Komatsu s quantity on hand 80 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Notes See also Requesting On Hand Quantities for information about requesting Komatsu s on hand quantity for a part For information about entering and trying to submit invalid part numbers see Entering Invalid Part Numbers at the end of this chapter Quantity On This Order Columns Quantities are displayed in text boxes in the applicable columns
27. ormation click Maintenance and use the Drop Ship Maintenance Customer Address Book Ship Via List Box Ship Via Best Method Best Method WPS Ground UPS 2nd Day UFS RED Next Day UFS saturaday AM Delivery WPS 3rd Day FedEx Met Day Alr FedEx Econmony nd Day AIr FedEx Saturday AM Deler Truck Freight will Call From this list box select Best Method or a specific delivery service Order Type List Box Order Type Stock Stock From this list box select Breakdown or Stock Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Purpose Code List Box Purpose Code Original Original On Hand Quant From this list box select Original or On Hand Quantity Sale Condition List Box Sale Condition Ship Partial Ship Partial is the only option Order Release Date Text Box Order Release Date O01 11 06 Sey iM DB Indicates the release date of the order If you need to change the date displayed select the check box then type a date using the four digit year the two digit month and the two digit day Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 79 Note See Viewing Supersession Infor mation in chapter 8 for details on using a supersession window Features Available from the Right Frame of the OEM Order Window Line Column A line item
28. r 105 2 OFM Geter Here 4d lewoice Aum S670 this portion of the Shipped Via Triscichiny ihe Talai LSN order has not been shipped no tracking number is available Diirid Expected a Duasi Shia Datu ia aa 3 BIGH MILI atai iT 00 3 CORIO EON E Ling Parn Hantar ee Click Close to close the Status window Printing from the Status Window When you display the Status window for an order a Print icon appears in the upper right corner of the window For example Print icon Y inde ite Wot Hiina bee l amiini Ss i ee Tiaia Shaped Ordes Bore Jiu OGM didar Hurban 2948 levoiem Aimi S675 Shipped Hia LPS Tracking Hot 12ZR525S030Re Poca Total io oo Qidered Expected Shipped Chiari Ship Dama Oiam eral pi l ADAE i OLATI l Waal Hizi 1 BESI l ha l Fini Lrg hilo Pou Lins Par Hanba Exzhnded Com Click the Print icon to open the Print dialog box Then click OK to print the contents of the window 88 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Creating a Batch Picklist Use the following procedure to merge multiple transactions into a batch transaction to submit as an OEM order 1 2 Create a new Picklist or open an existing Picklist Select OEM Order from the Process Type list box After the screen refreshes click preceding Add Picklist s to open a window that lists the available Picklists For example TE Ad Pecklists bo Midi Herotolk Infei
29. ry or Not Mandatory or All Types all levels for your search Model List Box select a model from the Model list box For example Model all Models All Models ALL FB10 15 1 oht 2 FB10 15 15MHA Kj 2 E1 00h FB20 25 30S H G 4 30S Hi 3 FD100 115 135 1 5 FD100 115 135 150 1 6 You can select a specific model or All Models for your search Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Released Options Select a radio button under Released and type the applicable date s Released Anytime ev y MM OD Cc between 0 and Previous months Previous day s To set the release date s for your bulletin search select the applicable radio button and type the appropriate numbers Anytime defines no restriction for the bulletin release date Between allows you to set a range of bulletin release dates Type the first date of the range in the between text box and the last date of the range in the and text box Type dates in the format YYYY MM DD For example if you wanted to find all bulletins released between December 1 2000 and June 1 2001 you would type 2000 12 01 in the between text box and 2001 06 01 in the and text box Previous _ month s allows you to find all bulletins released within a specific number of months prior to the current date For example if today s date i
30. s Veweer Miciadal Intent Expkeci O en help Prien Pick List 4_O6 12 1024 JEC 30 99100 BRAKE ASTY fi JEC 390 33110 WHEEL CYLINDER JEC 30 39600 BRAKE ASSY fi Phire Pcr lee internet To change a part quantity shown in this window type the new quantity in the Quantity text box following the part name Click Save to save your list of parts Click Close to close the Picklists Viewer Printing a Picklist 1 With the Picklists Viewer open right click directly in the window to display a shortcut menu Select Print from the shortcut menu to open the Print dialog box Click OK to print the list 52 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 10 Adding Notes to Parts Pages You can create your own notes and attach them to parts pages to supplement information from Komatsu This chapter explains how to create view and delete user notes Creating a Note 1 From the parts page click Add Note to open the Notes Viewer 2 Type your note in the Note Text box For example oe Hodes Visser Mocrosott Irfernet Explore MaE Afachad to Page FAGKA1 10 0140 WHEEL BRAKE FOG FOZ Help Mame GH_09 12 15 06 E excereive wear if visible replace the entire WRIT 3 Inthe Save As area select the distribution level for the note e lf the note is for internal use select Internal Only e Ifthe note can be viewed by all users selec
31. s June 1 2001 and you want to display all bulletins released for the year to date type 5 in the text box January through May Previous _ day s allows you to find all bulletins released within a specific number of days prior to the current date For example if today is Friday June 1 2001 and you want to display all bulletins released since Monday type 4 Monday through Thursday Return Results List Box Select a number from the Return Results list box to specify how many bulletin records you want to display at a time Return Results 25 In the Return Results number list box select a different number only if you want to list more than the default number of 25 bulletin records Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 67 12 Working With Orders Important Information About Ordering This chapter explains how to use all available Ordering features However Ordering is not enabled for all users And even if Ordering has been enabled for you you can submit orders only if you have been granted the necessary permission to do so If you have not been granted full Ordering permissions you will not be able to do the following e Submit orders e Change a Picklist to an OEM order or a split order e View OEM orders or split orders Overview The Ordering portion of the parts and service application allows you to create orders from your Picklists and include them in
32. s the following ABCDEFGHIJKLMNOPORSTUVWHY Z Manny s Parts Cust 111 ola Main Click preceding the customer name you want That name appears in the Customer Name list box 92 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Notes You must enter information in all fields marked with an asterisk Click the Close icon only if you want to close the window without creating a new customer entry Komatsu Forklift Parts and Service Web Site User s Guide Adding a Customer to the Address Book 1 Click New in the upper left corner of the Customer Address Book to open the following window 2 ipes Bria Seek Vase kigen et ine rphs Rar kde he bade sigh eee ee m eed Him peeo prene e e 2 arf 6hrtrti lt SOSOSOCOCO Ema Abd veces Live r pao Adisa e Aadress eT or Suna Prodr 5L E Camuy U5 a e T e maar Faa biim bo a Biip 2 Type the appropriate information in the text boxes 3 Select the two letter state abbreviation from the State Province list box 4 lf necessary make a selection from the Country list box 5 Click Save V2 1 September 2002 93 Note Once an order has been submitted it cannot be deleted until it is complete The Delete check box for a submitted order is grayed out so you cannot select it In the example above you would not be able to delete the second order becaus
33. scription To sort orders by status select the Sort By radio button that follows the Status list box Order Number Description and Part Number Radio Buttons f Order Number C Description C Fat Number Select a radio button to identify the search criteria you typed in the Enter Search Criteria text box Your selection must match the type of criteria you entered 70 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Order Process List Box Search All Processes search All Processes OEM Order Split Business system Quote FickList From this list box select one of the following options Option Description Search All Processes Any type of available order OEM Order An order placed with Komatsu Split An order partially from stock and partially from Komatsu Business System An available business system list Quote An available quote Picklist An available Picklist Order Type List Box Search All Types Es breakdown stock From this list box select Search All Types Breakdown or Stock J Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 71 Order Status List Box Search All Statuses search All Statuses Completed Confirmed Mot Submitter Llueued Status Recernved oUb rite cl From this list box select one of the following options Option Description Search
34. t Box Hotes Type any notes you want to attach to the order in this text box Printing and Submitting an Order You can print an order before submitting it by clicking the Print amp Submit icon in the upper left portion of the Orders window Print amp Submit icon B Print Submit Save x Delete When you click the icon a Status window opens with the Print dialog box Click OK in the dialog box to print the contents of the Status window Submit icon Submit Status State Open Dealer PO Number HBE Order ID 191 Ordered Quantity 4 2 4 LATE CHARGE Line Part Number Description You can then submit the order by clicking the Submit icon in the Status window Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 83 Submitting Orders You can submit an order by using either of the following methods Submitting a Displayed Order 1 With the order displayed click the Print amp Submit icon in the top left portion of the Orders window 2 Do one of the following e lf you want to print the order click OK in the Print dialog box to print the contents of the Status window Then click the Submit icon in the Status window e f you do not want to print the order click Cancel in the Print dialog box Then click the Submit icon in the Status window 3 The Order Submit Monitor is displayed This window displays messages as your order is processed Order Submit Monitor
35. t Release to All e lf the note is for a particular dealer select Specific Dealer and select the dealer s name from the list box 4 Click Save to attach your note to the parts page A blinking icon appears to the right of Add Note indicating that a note is available 5 Click Close to close the Notes Viewer Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 53 Displaying the Note with the Parts Page Each time you display this parts page your note os attached Click 7 to view the note For example J Holes Virat Hint inbel E apani It excesaaive weer is Visible replace Che entire Unie F fy rew M cate Y Close From this window you can do the following e Click New to create an additional note for the parts page e Click Delete to delete the note e Click Close to close the window 54 Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Attaching Multiple Notes 1 Create your new note using one of the following methods e From the parts page click Add Note type your note in the Notes dialog box and click Save e Inthe Notes Viewer click New to open the Notes dialog box type your new note and click Save 2 Click to open the Notes Viewer with links to the notes attached to the parts page For example i Note 5 Viewed Hosoi Intemet Explores Attached to Page FlG R41 S001 WHEEL BRAKE FDO FGAIZ Nore HGH 09 12 1500 H ro
36. tor Creating a Split Order from a Picklist A split order is an order that is filled partially from stock and partially from Komatsu To submit the items in a Picklist as a split order you must first change the Picklist to a split order Using the sample order from the section Searching for Orders select Split from the Order Process list box Order Process Split Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 85 Note See Creating an OEM Order from a Requesting On Hand Quantities Picklist for details on selecting order options 86 2 1 Use this procedure to request an on hand quantity for a part from Komatsu From the Order Process list box select OEM Order or Split Type the number of the order in the Order Number text box From the Purpose Code list box select On Hand Quantity Purpose Code Original Original On Hand Quantity Click Submit A confirmation message window displays the on hand quantity information you requested Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 Notes When an order or partial order has been shipped as in this example the tracking number appears in the Status window See the next section to see how to print from the Status window Komatsu Forklift Parts and Service Web Site User s Guide Viewing the Status of an Order When an order shows Not Submitted
37. ty If any information appears in the text box delete it Search For pa o ooo 3 Click the All radio button to select it Bulletin Number Description Al 4 Set the All options from the Type Criticality Level and Model list boxes Type All Types Criticality Level All Types uf Model AI Models 5 Click Search to display a list of all current bulletins For example Search Bulletins TIO rests feral bey ear choy ia A Types Bulletins Reniy ds H Model Type Humber Bandyn Wa nipti POD 25 908 eT Parte TEA 010R CASCADE HOLD WAST PRODAT AER la PROVEMENT FOI 25 90 0 1 aL Parts T89 019F CASCADE FHORILOD BAST PROD T 10 IM PR EMENT FO100 115 955 150 i 6 Farts 181005 MODIFICATION OF ERMINE BRACKET FO 005 185 T 15 Parts Tia 018 HID WATER PLP GASKETS HE HIDE wg OLD H205 SERIES FO DST 255906 0005 Parts 184 014 H20 WATER PUMP GAEHETE MEV HOOK ws Pe Thid OLD H2S SEMES FO1D15 TE 2 tT 13 Parts 84 012 H20 WATER PUR GASKETS MEY HUDE YS JLD HHN SERIES 6 If necessary scroll to the bottom of the list and click Next 25 gt until you find the page that lists the bulletin you want Komatsu Forklift Parts and Service Web Site User s Guide V2 1 September 2002 61 Viewing and Printing a Bulletin 1 Using the procedure in the previous section display the list of all current bulletins 2 If necessary scroll to the bottom of the list and click Next 25 gt until you fi

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