Table Genie - Pager.co.uk
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1. 13 After pressing NEXT on the last section a Sections Layouts box will appear Press OK 14 Press the Assign Sections button to create additional layouts or press Exit Long Range Systems 22 Table Genie User Manual Assigning Servers to a Section To begin assigning Servers 1 Press MORE from the SEATING MANAGEMENT screen 2 Select ASSIGN SERVERS 3 Enter the Access Code 4 Press OK on the Assign Servers box 5 Click on the section number in the employee list on the right side of the screen Chexid arse onu CLOSER Looe THURE IARE z 5an U im pm 6 A Choose Employee box will appear Select the employee to assign to the first section 7 Then press Done in the Choose Employee box Choose Employee 8 Repeat steps 5 through 7 for each section to assign Assign which employee to section 17 9 Press Done on the screen when finished assigning all i Dining Server Bartender Server Server Server Long Range Systems 23 Table Genie User Manual ADVANCED SETTINGS FOR TABLE GENIE The Push for Service Monitor has a number of settings that can be changed to fit a user s preferences To access 1 Press SETUP and enter the access code 2 Enter PUSH FOR SERVICE SETTINGS Back Execute Help Do ne Setng Neue Associate Assign Units Message 1 Service Message 2 Manager Message 3 Check Alert Message Late to Manager Pager go Warning Time yellow 180 Service2. Operation What if the table number does not show up on the screen when a button is pressed on the Table Genie Verify that the unit has a working battery Verify that the unit is associated to the transmitter See the steps on page 37 Order Colors are not changing Note Only applicable in order cancel mode Verify that the performance goals are set within the desired time frame See page 37 for in structions Orders are randomly coming up on my screen Determine if the random order numbers are coming from a specific Table Genie unit e f a specific Table Genie unit or units are determined to be problematic verify they are within range of the 7502 e f they are within range of the 7502 replace the units f no specific units can be determined as problematic reboot the 7502 Long Range Systems 38 Table Genie User Manual Orders are not coming up on my screen Verify that the 7502 is powered on Verify that the Table Genie units are associated to the 7502 Verify that the Table Genie units are within range of the 7502 can push buttons on the units and the alpha pager doesn t work Note Only applicable to single shot mode and server paging mode Verify that the pager is charged has a working battery Verify that the 7502 is on the same system ID as the pager The system ID of the alpha pager can be determined by cycling the power and watching for a boot up screen with C1 n PN where n the sy
3. Ton NE CEN ND EC CEN MEM Guest Setup Setup Manager The monitor shows The seat where the Table Genie s Message originated The Message determined by Message set for button 1 2 or 3 e The amount of time elapsed from the request start Controls Recall Brings up a pop up window showing all transactions within the last hour In the event a transaction was Cleared a user can retrieve the information The Transaction will resume from the initial start Req Request sent from Table Genie able Table number where request was sent from Delivered Time request was cleared Time Compete service time to fulfill request Top Will return to the top of the screen Pg Up amp Pg Dn Scroll through more Messages on the screen Manager Send a message to the Manager s pager Staff Sends a message to a Staff pager Guest Sends a message to a Guest pager Setup Access the Setup menu Long Range Systems 9 Table Genie User Manual Manager After pressing the Manager Button a window will open displaying a list of pre set messages and a OWERTY keypad to enter a message sent to the Manager s pager ee Re ee Tes CU ee ee QU S Dem Jo H ap t coe oad fae Lor Ca Bat dar ix 43 os K r inter sen L x t a x Staff After pressing the Staff button use the numeric pad to enter the Staff s pager number If the Staff
4. i 01 00 AM 02 00 AM fi IDU Ak piia AM TAH AM II GG AM n u DATI AM o O5 OO AM ij 0500 AM 06 0 AM 6 00 A 07 65 AM OPM A 08 00 AM p UB DO AB DF OD AM 0 D Da AM 1000 AM fi png Akh 11 05 AM 22 o r t i 1100 AM 10 PM ad D 31 Li 1200 FPM D1 00 PH 34 OB an 1H 81 00 PM D2 00 Pl 22 HEX 22 63 09 Fi gigg Ph QED PM Mg Pil 0 0 n 04 OO PR 05 OO Pul n n 05 60 PM 06 00 Ph ul il D OD ph fe Pe UO PM DH OQ Pil i o B OO PM DH Ph D n geo PRE 10 0 Fh ipg PM 1100 T Thi PH 2 00 AM D TOTAL IE Fi asl Lad a4 Exit Long Range Systems 30 Table Genie User Manual Table Genie Response by Server This report displays the response to each individual Server Server Name The Message assigned to each button on the Table Genie The Average Response Time compared to the Message The total number of times that Message Page was sent To access the report 1 Press SETUP and enter the Access Code 2 Select REPORTS 3 Select the Table Genie Response by Server 4 Select the Start and Stop Dates 5 Press Run Report Gt 3 Button Server Respoi On e Interval NR REND Start Date ooe Average Farty Wait Average Table Turn By Server L p End Date jo1022008 jAverage Table Turm By Size Cell Phone Pager Usage Table Denie Response Ry Time Ta
5. Enter System Tools 5 Enter Clustering 6 Enter Clustering Enabled 7 Select ON 8 Press EXIT and press OK to accept the changes 9 If using Seating Management transfer the table layout via SD Card USB to all T7502 s Long Range Systems 33 Table Genie User Manual ANODE 1 Find where Table Genies are not communicating with the T7502 Tattle Gerke Tatte Gere 2 Turn on Association with the T7502 On T7502 SETUP and enter access code Go to System Tools menu select WPAN menu and then select Associate T7502 will now be in associate mode for 5 minutes 3 Place the Z Node Repeater where it will communicate with T7502 and other Table Genies It is recommended to place the Znode in a high location as close to the center of the room as possible 4 Connect 5VDC power supply to the Znode 5 On the Z Node press and hold the Service button for at least 5 seconds 6 After 5 seconds release the Service button 7 The Red lights will turn on and stay on after you release the Service button 8 Now press the Service button once again for only 1 second 9 The Red and Green lights on the Z Node will flicker very dim while it tries to connect to the 17502 10 If it successfully connects to the T7502 the Red lights on the Z Node will begin to flash once every 5 seconds to show that it is connected and working properly 11 Exit Associate Mode on 17502 12 Test your system press any button on
6. on the touch pad to select the item Then press DELETE ITEM The item should now be removed from the screen Editing Floors Add a Floor To add a Floor to the plan press the ADD FLOOR button and follow the steps to creating a layout for the floor Removing a Floor To remove a Floor from the plan highlight the name of the Floor in the Floor Plans box on the left of the screen and press the REMOVE FLOOR button From the FLOOR PLAN EDIT box select YES to delete louis Floor Floor Floor 3 Delete floorplan Floor 3 ves Long Range Systems 18 Table Genie User Manual Renaming a Floor To rename a Floor ex Floor 1 to Balcony highlight the desired Floor in Floor Plans and double click press twice on the Floor From the EDIT FLOOR PLAN NAME box enter the new name of the floor Examples Upstairs Downstairs Inside Bar Saving the Layout To save the Layout press DONE select YES and press ENTER to accept the changes Long Range Systems 19 Table Genie User Manual SETTING THE EMPLOYEE DATABASE The Employee Database will list the names of all employees and display their set roles and assigned pager number Entering Employees 1 Press SETUP and enter access code 2 Enter EMPLOYEES 3 Select EDIT EMPLOYEES 4 Press ADD 5 Use the keypad to enter the Employee s Name 6 Press NEXT 7 Select the Employee s Role 8 Press NEXT 9 Enter the pager number assigned to the Employee
7. 16 Drawing Walls cs ase anode noe ASIE GL deerat abate oe Seed nea 16 Placing Tables and BoothS xau 2406525 te cee ee seen eee ew ba eae KE Ram d 17 Editing Tables and BoothS ue 2vesacetge he base tGeoeses eset esses ees Ra 18 POMC FIOO A TERCER ESTIS TT LI TE o S eee ee Fe ey TIL OTT 18 Saving the Layout 22S rubor Pb RFID RICE ES NE Ea NUS aU OS eee adipi d 19 Employee Database es 20 Entering Employees 4 444 906 vero CER 13 GUTER Cp ESCUDO UP Tee OE URGE Cni OO er 20 Editing Employees suu dx X X 9C CIC ede oot XC Ue Ree woke ae SEARCH RO REOR S RC e 21 Assigning Sections and Servers c 22 Assigning Sections to a Layout 0 ccc eh 22 Assigning Servers to a Section 0 0 0c cc eee 23 Advance Settings for Table Genie 24 Operating Modes 266 ca3 54 hehe t bee pose aed owes s bose Sees ance tous ee 25 OSONMIE fe 242468 eee E ee es be ee ae eee E 2 2 oe ee eee 26 DGIVICe GOAS 24 53 Sone cm 26 Manager Pager 000 cece ees 26 Order Repage Time as ducere dut area bobo eee a eee Se RR Bo ek eee nace d 27 MOGGIGINIOGG 2 5 i oweee ce ceare seat ocho one eae Sede en aoe ote amp Sine E 27 LOW Battery Alert 23379 deren 9E OI OE ORI ead Ferree oes Pees 28 Long Range Systems 1 Table Genie User Manual Manager s Access Code ccc eee ee eee eens 29 Alert Message PP n 29 RODOS uu 9x9 96 8 37
8. Exceeded red 190 Order Repage Time 0 Clear Requires Manager No Coder Number Mode Server Paging Table Seat Number Single Button Off Toggle Mode No Cancel Sequence Outer 2 Right 2 Cancel Sequence Outer 7 Right 2 Sort Order Elapsed Time To change the setting 1 Select Mode 2 From the drop down box select the sorting mode 3 Press OK 4 Press EXIT and press OK to accept the changes Service Goals Service Goal is the time that is considered acceptable for order deliveries Using the Warning Time and Serv ice Goal Exceeded fields the Push for Service Monitor can display how long an order is up before the time elapsed is considered unacceptable for its delivery The Warning Time and Service Goal Exceeded times are set in seconds 180 180 seconds Any Order time under the Service Goal will appear white on monitor After the Warning Time but before the Service Goal Exceeded time the Order will change to yellow on mon itor When the Service Goal Exceeded time passes the Order will change to Red and the Manager s Pager will re ceive a notification page To change either Service Goal setting 1 Select Warning Time or Service Goal Exceeded 2 Using the numeric keypad enter a time in seconds 3 Press OK 4 Press EXIT and press OK to accept the changes Manager Pager The Manager Pager setting sets the Pager Number of the Manager who will be paged after the Service Goal Exceeded has passed with a Late Me
9. by contacting LRS Screen displays keyboard layouts hardware descriptions or software are proprietary to LRS and are subject to copy right and other intellectual property rights of LRS and shall be treated in accordance with the previous paragraph All attempts have been made to make the information in this document complete and accurate LRS is not responsible for any direct or indirect damages or loss of business resulting from inaccuracies or omissions Specifications and other information contained within this document are subject to change without notice Long Range Systems Inc reserves the right to make changes without further notice to any products herein LRS Inc makes no warranty representation or guarantee regarding the suitability of its products for any particular purpose nor does LRS Inc assume any liability arising out of the application or use of any product or circuit and specifically disclaims any and all liability including without limitation consequential or incidental damages Typical parameters that may be provided in LRS Inc data sheets and or specifications can and do vary in different applications and actual performance may vary over time All operating parameters including Typicals must be validated for each customer application by customer s technical experts LRS Inc products are not designed intended or authorized for use as components in sys tems intended to support or sustain life or for any
10. e Select Low Battery and press enter e Change the percentage to the desired level and press enter How do set up my system so each Table Genie pages the pager that is assigned to that unit section Note This requires the use of an external monitor Press Setup gt 56789 gt Push For Service Settings gt Mode gt Select Server Paging Exit and save changes Press Setup gt 56789 gt Global Settings gt Operation Mode gt Select Seating Management Exit and save changes Press Setup gt 56789 gt Employees gt Edit Employees Assign each pager a name Server 1 Server 2 etc and a role of Server Exit and save changes once all pagers are entered From the table layout screen press M1 The system is defaulted with 10 tables numbered 1 10 already created Should you need more tables use the wizard to create additional tables Once all of the tables are entered exit the layout saving your changes From the table layout screen select More gt Section Layouts Select the number of servers pagers to be used with the layout and press assign sections You will be prompted to assign a color to each table that is to be assigned to each respective section pager Once all of the tables have been assigned to a section select More gt Assign Servers from the table layout screen Double click on a section on the right hand side of the screen You will be prompted to assign a server from the previously defined employee list each respective section
11. other application in which the failure of the LRS Inc product could create a situation where personal injury or death may occur Should Buyer purchase or use LRS Inc products for any such unintended or unauthorized application Buyer shall indemnify and hold LRS Inc and its officers employees sub sidiaries affiliates and distributors harmless against all claims costs damages and expenses and reasonable attorney fees arising out of directly or indirectly any claim of personal injury or death associated with such unintended or unau thorized use even if such claim alleges that LRS Inc was negligent regarding the design or manufacture of the part de vice or system EU DECLARATION OF CONFORMITY We Long Range Systems hereby declare under our sole responsibility that the T7502 and Table Genie paging transmit ters and on site pagers comply with the essential requirements in the European RE amp TTE Directive 1999 5 EC of the Eu ropean Parliament of the Council of 9 March 1999 on radio equipment and telecommunication terminal equipment and the mutual recognition of their conformity The following standards were utilized ETS 300 224 1998 EN 301 489 2 2002 EN61000 3 2 1998 EN 61000 3 3 1995 EN 60950 1992 with A1 A2 amp A3 XU 0020 010410 Long Range Systems 41 Table Genie User Manual Long Range Systems UK Ltd Link House Leek Road Milton Stoke on Trent Staffordshire ST2 7AH 01782 537000 www Irspagers co uk
12. s pager number is an alphanumeric pager then the screen will show the list of pre set messages and the OWERTY keypad If the Staff s pager number is a Star Pager the display will show a screen with buttons Vibe 1 through Vibe 3 Page Star Long Range Systems 10 Table Genie User Manual Guest After pressing the Guest button use the numeric pad to enter the Guest s pager number E X l T Clearing an Order from the Service Monitor There are two options to clear an order Cancel Sequence The cancel sequence is two sets of button presses on the Table Genie After pressing the cancel sequence the lights will flash back the cancel sequences i e outer two right two and then all the lights will flash once going from right to left Then any Messages from that Table Genie will be removed from the Monitor The default sequence is to press the outer two buttons at the same time and then to press the right most two buttons at the same time To change the Cancel Sequence 1 Press SETUP and enter access code 2 Enter PUSH FOR SERVICE SETTINGS 3 Select Cancel Sequence 4 Highlight the new cancel sequence and press ENTER 5 Press EXIT and OK to accept the changes Long Range Systems 11 Table Genie User Manual Touch screen To remove an order using the Touch screen select one of the orders on the screen A pop up window will display Clear Order Press Clear Order C
13. the Table Genie that was out of range 13 The Green lights on the Z Node will begin to flash briefly as it communicates with the Table Genie to the T7502 Long Range Systems 34 Table Genie User Manual REPLACING THE T 302 To replace the T7502 1 Unplug your defective T7502 transmitter 2 Disconnect all cables Ethernet power from defective unit and connect to the replacement 3 Remove the SD card from the side of your defective T7502 transmitter 4 Insert SD card into the side of the new T7502 transmitter 5 After inserting the SD card into the new unit select the option Clone from SD card Do not se lect the otion to back up this will ERASE all saved settings 6 Test your system to be sure it is working properly Long Range Systems 35 Table Genie User Manual SYSTEM SPECIFICATIONS Transmitter Notice Operation is subject to the following This device may not cause interference This device will accept any interference including interference that may cause undesired oper ation of the unit Notice To reduce potential radio interference to other users the antenna type and gain is set so that the equivalent isotropically radiated power EIRP is not more than required for successful communi cation Required voltage One 110 220V outlet for the T7502 Operating Frequency Radiated Power 420 470MHz 1W FCC Part 90 2 4 GHz ISM Band 100mW FCC Part 15 Operating Range Dependent upon pagers
14. 10 Press FINISHED 11 Repeat steps 4 through 10 for each Employee to add Long Range Systems 20 Table Genie User Manual Editing Employees 1 From the EMPLOYEES EDIT EMPLOYEES menu 2 Enter EMPLOYEES 3 Select EDIT EMPLOYEES 4 Use the keypad to edit the Employee s Name 5 Press NEXT 6 Edit the Employee s Role 7 Press NEXT 8 Change the pager number assigned to the Employee 9 Press FINISHED Table Transfer Open All Tables Seat All Tables Assign Servers Section Layouts Setup Cancel Zoom Qut 7 06pm Long Range Systems 21 Table Genie User Manual ASSIGNING SECTIONS AND SERVERS Note To assign Sections or Servers to a restaurant layout the T7502 must be in the SEATING MANAGEMENT operating mode Assigning Sections to a Layout To begin assigning Sections to a layout 1 Press MORE from the SEATING MANAGEMENT screen 2 Select SECTION LAYOUTS 3 Enter the Access Code 4 Press OK on the Section Layouts box 5 Press the Assign Section button 6 Set the number of Servers for this section and press OK 7 A Sections Layouts box will appear press OK 8 User will be prompted for the color of the first section in this layout 9 Choose the section color and press OK La m d fees i acm fl ul 10 Press on the tables that you want to be part of the first section 11 When finished press NEXT to move to the next section 12 Repeat for each section to assign in this layout
15. 39 29 0118 OR ee Oe Oe EA Ok d GER RC DR 30 Table Genie Response by Time ee RR RR m n 30 Table Genie Response by Server secl 31 Daily Error HeDOTIS uw sss see wee eee awe ee Pe we Dee CC LR we ws 32 Clearing the EFTOTS e xd o aod ac Bos ER de coe are aah a eee cade eee ees ace i 32 CIUSCGING 22462520 ee he REGE EURO BO SC heed eee mee eee m uc eee d us 33 ENOCE sseceeeheeeaseenees Beet eee awe eee es eee eee eee T 34 Replacing the T7502 cue ERREUR E REDE meee E Bee eee ee ee ee Sees 35 System Specifications 0000 ce ee 36 Uca 2262 rrr 36 TADIC GONE mU 36 Battery Powered Pagers ees 36 Rechargeable Pagers x conca a Saas oe ame aug b ived deca RUN d ae cess alee amp 36 FAOS MEC crm 37 inii d Pre mm 37 How do l assign the Table Genie units a specific table number 37 How do l associate new Table Genie units received from LRS to my existing Table Genie System seem hans 37 How do set my performance goals cele 37 How do change the messages that are associated to the individual buttons 37 How do l change the cancel sequence 00 c eee eee ee eee 37 How do I remove Table 0 cc ee hn 38 How do change my Low Battery Warning Level 20000 eee e eae 38 How do set up my system so eachTable Genie pages the pager that is assigned LO tMeL WNIUSCC
16. Goal Exceeded red 190 Order Repage Time D Clear Requires Manager Mo Mode Server Paging Single Button OT Toggle Mode No Cancel Sequence Outer 2 Right 2 Sort Order Elapsed Time Order Columns Fi Low Battery 15 Last Contact Alert lime 12 Long Range Systems 24 Table Genie User Manual Operating Modes The Push for Service Monitor has three selectable modes Server Paging Messages from the Table Genie will appear on the Push for Service Monitor and the Server s pager will also receive the message Order Cancel Messages from the Table Genie will appear on the Push for Service Monitor and the button pressed on the Table Genie will flash until the Order Cancel Sequence is pressed Single Shot The Table Genie will send a one time page directly to the Server s pager No mes sages will appear on the Push for Service Monitor ES Setup Example of Order Cancel Mode with Messages Message in RED center left showing the Service Goal was exceeded and manager was paged Message in YELLOW top left showing Service Goal was exceeded but manager has not been paged yet Long Range Systems 25 Table Genie User Manual Sorting Tables on the Push for Service Monitor can be sorted by Table Seat Number Orders will be sorted by ascending order by the Table Number Elapsed Time Orders will be sorted with the order with the longest elapsed time listed first Warning Time yellow 180 Service Goal
17. Table Genie USER MANUAL Installation Warranty and Service Information ON LONG RANGE SYSTEMS Long Range Systems UK Ltd Link House Leek Road Milton Stoke on Trent Staffordshire ST2 7AH 01782 537000 www lrspagers co uk www pagers co www hospitalpagers co uk fable Of Contents Installation and Setup rrr 3 basic IristallallOE 253 2 p3 5e 504 d en i Beau a eU CU BOR keeenes denn eis 6 dr m ud 3 DIO C m 4 LE JtCECLII Mr 5 Typical Operation acu erdt deae ae Do op Caes e PR rfe 5 Setting Up T7502 for Table Genie Operation in Server Paging Mode 6 Setting Up T7502 for Table Genie Operation in Order Cancel Mode 6 Setting Table Genie Preferences 000 c cece et teeta 6 Setting Up and Associating the Table Genie with T7502 7 Mounting the Table Genie 0 0 cc eee ees 8 Push for Service Monitor for Order Cancel Mode 9 COMUOIS susce osos SEWER ERA toe ees eee ees Pee eee ERA AS ENSE eee EE 9 Clearing an Order from the Service Monitor 000 eee eee eee eens 11 Seating Management for Server Paging Mode 13 COMMONS 45 44 oe5 poe eee ess one een ee eee eee sete eee ee Shee eee eee eee e 13 XJ ncm E E E E E EL E E eee eee E EE E Bee ee 14 Layout EGICOF uu xxx X9 eee CAO ee ee a ew A 16 Create Edit a Layout nnana nananana
18. UONG g2 5 rrr 38 esu ee a ee en ee ee a ee er ee ee ee ee A 38 What if the table number does not show up on the screen when a button is pressed on the Table Genie ee nh 38 Order Colors are not changing 00 cece ee eee 38 Oders are randomly coming up on my screen llle 38 Orders are not coming up on my screen celles 39 can push buttons on the units and the alpha pager doesn t work 39 The system is asking for a password when try to clear orders manually from the un gPC P 39 iD Fc rrr 39 got a new transmitter and it told me to call Now what 39 What do I do when I get a new pager eleeee nne 39 Service Questions and Answers ee 40 lr uii Pr 41 Long Range Systems 2 Table Genie User Manual INSTALLATION AND SETUP Basic Installation Caution Mounting the transmitter near any large metal objects may cause interference 1 Un wrap all system components 2 Setup Touch screen Monitor near kitchen area 3 Place T7502 next to Touch screen Monitor 4 Twist the 3 antenna onto the silver connector located at the rear of the transmitter 5 Connect the VGA Cable of the Touch screen Monitor to the VGA port on the back of the transmit ter 6 Connect the USB Cable of the Touch screen Monitor to the USB port on the back of the transmit ter 7 Plug the Touch scre
19. ble Genie Rasnorse By Server D D B d B D Long Range Systems 31 Table Genie User Manual DAILY ERROR REPORTS Daily Error Reports will display at 12 00 AM of each day the status of any Table Genie that has a low battery or the T7502 has lost communication with Recall Seat Time Seat Time up L6 Manager 1 Stall Takhle Genie Monitor Table Genie Battery Status Guest lables reporting low batteries Setup Please replace the batteries on these tables Verify the table disappears from this list EU gt Clearing the Errors 1 Locate the Table Genies that have a low battery or have not communicated with the T7502 2 Place fresh batteries into the Table Genies 3 Press a button on the Table Genies 4 When the T7502 successfully communicates with each Table Table Genie Daily Status Genie the unit s number will come off the list oe Tables not reporting in To manually clear the Table Genie Monitor 1 Press OK 2 Enter the Access Code All units accounted for Long Range Systems 32 Table Genie User Manual CLUSTERING Clustering allows for several T7502s to receive a message from a customer s Table Genie at the same time To turn on 1 Make sure all T7502 s use the same IP Subnet Contact LRS 2 Connect all T7502 s to the network On all T7502 s 3 Press Setup and enter access code 4
20. e Opens menu for editing tables and setup functions A user can Zoom In by pressing any white space on the screen to take a closer look at a section of the restau rant When zoomed in the arrows v on the display move the view to the next portion of the restaurant After 10 seconds the screen will automatically zoom back out When zoomed OUT the whole current tab lay out is shown The screen will not zoom out while doing any actions such as selecting a table Long Range Systems 13 Table Genie User Manual Paging Manager 1 Manager 2 Manager 3 Staff Guest Cancel Walk in o Find Party Page Mare Zoom Out Managers 1 2 amp 3 and Staff After pressing the Page Button a menu will open showing the Managers 1 2 and 3 Select the Manager to page Note Managers 1 2 and 3 are set up using the M1 M2 and M3 Assignments in the Setup Paging menu Type a 3 digit number from 000 to 076 for a preset message and press ENTER Alternatively to page a Staff Pager press the Staff button use the keypad to enter the Staff s pager number If the Staff s pager number is an alpha text pager type a 3 digit number from 000 to 076 for a preset message and press ENTER If the Staff s pager number is a Star Pager the display will show a screen with buttons Vibe 1 through Vibe 3 Fage POCSAG Select message TE Final message Press ENTER to page EXIT to cancel or M1 to write free for
21. e is5 6 7 8 9 To change the Access Code contact LRS Long Range Systems 4 Table Genie User Manual TABLE GENIE The Table Genie is a 2 4 GHz table top transmitter used to work with the T7502 to bring Service straight to the Customer s Table Typical Operation There are two modes of operation available to the Table Genie System 1 Order Cancel Mode 2 Server Paging Mode Typical Operation in Order Cancel Mode Only A patron sits down at the table and presses a button on the Table Genie The button pressed will begin to flash On the Push for Service Monitor the message assigned to the button will appear on the Touch screen The Server will respond to the Patron s request Afterwards the Server presses the Cancel Sequence on the Table Genie and the message disappears from Push for Service Monitor Typical Operation in Server Paging Mode Only A patron sits down at the table and presses a button on the Table Genie The button pressed will begin to flash The Server will receive a message on their pager The Server will respond to the Patron s request Afterwards the Server presses the Cancel Sequence on the Table Genie Long Range Systems 5 Table Genie User Manual Setting Up T7502 for Table Genie Operation in Server Paging Mode Function Keys 1 Press SETUP and enter access code 2 Enter PUSH FOR SERVICE SETTINGS 3 Select MODE 4 Select SERVER PAGING 5 Press ENTER and then EXIT 6 Select YES to acce
22. ed time To change the Alert Message 1 Select Alert Message 2 Type in a new message using the alphabetic keypad 3 Press OK 4 Press EXIT and press OK to accept the changes Long Range Systems 29 Table Genie User Manual REPORTS The T7502 provides two reporting tools to view the Server s efficiency with the Table Genie system Table Genie Response By Time Table Genie Response By Server Table Genie Response by Time This report will display the hourly or daily information of The number of pages from all Table Genies The Average Response Time to all pages in minutes and seconds The number of times the Service Goal was missed time when the order changes from white to yellow The number of pages sent to the Manager at the Service Goal Exceeded time i T eie Dene Start of Week Tuesday startete See Back Execute Average Party Wait Average Table Turn By Server To access the report 1 Press SETUP and enter the access code 2 Select REPORTS 3 Select the Table Genie Response by Time 4 Setthe Interval to Time of Day or Day of Week If set to Day of Week also set the day to start the week 5 Select the Start and Stop Dates 6 Press Run Report Average Table Turn By Size E 01 02 2008 E Cell Phone Pager Usage Tati Genie tespanse By Tire fable Genie Aesponse By Server Saree esl D 2 Time 1200AM L0OAM
23. en Monitor s power supply into a standard 110 220V outlet and connect the barrel end into the monitor s Power port 8 Turn on the Touch screen Monitor 9 Plug the transmitter 10V AC power supply into a standard 110 220V outlet and connect the bar rel end into the port located on the rear of the transmitter 10 After 1 minute the T7502 keyboard lights will stop chasing Enter the current Time and Date US Format HH MM am pm and MM DD YY 11 If required The Touch screen Monitor may require a calibration test after powering on the trans mitter Press the center of the 4 crosshairs to complete calibration Back Of T7502 10VAC Power UHF Antenna VGA Output to USB Cable from Touch Screen Touch screen Long Range Systems 3 Table Genie User Manual Back of Touch screen Monitor VGA Input from USB cable to T7502 T7502 Power to Touch Screen SD Card The SD Card can be used to backup a T7502 or to transfer the information from an old T7502 onto a new re placement T7502 If the SD Card is removed or missing the card can be inserted into the slot on the right side of the transmit ter After it is inserted a pop up window will show that a New Card is detected and will give options to select to use as a Live Backup or to Clone T7502 from the SD Card if the card is transferred from one T7502 to another Access Code The Access Code is a 5 digit code used to enter certain higher level menus The default cod
24. learing an order can also be set to require a Manager s Access Code at the Monitor To set 1 Press SETUP and enter access code 2 Enter PUSH FOR SERVICE SETTINGS 3 Select Clear Requires Manager 4 Select YES to require the code or NO 5 Press OK 6 Press EXIT and press OK to accept the changes Long Range Systems 12 Table Genie User Manual SEATING MANAGEMENT FOR SERVER PAGING MODE Server Paging Mode lets a patron page any Server assigned to their section To set up Server Paging Mode 1 Enter a Table Layout pg 16 2 Create an Employee Database pg 20 3 Create Section Layouts pg 22 4 Create Server Assignments pg 23 5 Set paging and cancel sequences pg 25 0 Watkin Reserve Find Party Page More Zoom Out 1 G2am cm 1 Controls Seat Avail Button indicates that a table is available for selected parties If a party is selected and no table is available the button is grayed out If a table is available the button is green This but ton can be used for seating guests Walk In Pops up a window for collecting on premise guest data and assigning a pager Reserve Pops up a window for collecting off premise guest data Find Party Opens menu to find parties that are Waiting have a Reservation are Seated or have cancelled history Used to check on or change the status of guests Page Opens menu for direct paging of managers staff or guests Mor
25. m message Long Range Systems 14 Table Genie User Manual Guest After pressing the Guest button use the keypad to enter the Guest s pager number Walk in feserve Find Party Page More Zoom Out Long Range Systems 15 Table Genie User Manual TABLE LAYOUT EDITOR The T7502 can create store and edit a virtual layout of the restaurant Create Edit a Layout Creating a new layout or editing an existing layout use the same steps 1 Create a sketch drawing of the planned layout 2 Set the T7502 into SEATING MANAGEMENT mode Press SETUP type access code enter GLOBAL SETTINGS enter OPERATION MODE and then select SEATING MANAGEMENT Press OK and EXIT to accept all changes 3 From the Seating Management View press M1 and the Layout Editor will appear Notes It is recommended to use a USB Mouse when creating editing a layout Tools Fior Floor Z Poster Table Booth V as Flat Plans Floor 1 Floor Done zoomin Zoom Out Delete Item Drawing Walls To draw a Wall 1 Press the WALL button Long Range Systems 16 Table Genie User Manual 2 Move the cursor over the white part of editor 3 Left click mouse or press the cursor and begin drawing the outside and inside walls Sum Hen fused F ni Feed ee Pom T3 F ry t ooo a Tp Fiss ir Fara Fiza i LE Sam ji Pinar ii LR E h foe imam d daan femmes ika E iis 4 Move the curs
26. of Foam Tape 2 Pull the release tab back then lift and remove the bat tery cover 3 On the T7502 press SETUP and enter access code 4 Enter SYSTEM TOOLS 5 Enter WPAN 6 Select Associate The T7502 will stay in associate mode for 300 seconds b minutes afterwards the user will need to restart the mode 7 Place the AA battery into the unit 8 The lights will flash back and forth and then flash rapidly 9 A pop up window will appear Enter the table num ber of the Table Genie 10 Repeat steps 6 through 8 until all Table Genies are associated 11 To exit select EXIT on T7502 12 Place the label that describes the message from each button Battery 13 Reassemble each Table Genie Note If a unit fails to join remove the battery put the unit aside and repeat process after all other wucerercanice units are joined Push For Service ns www pager net Long Range Systems 1 Table Genie User Manual Mounting the Table Genie Each unit can mount to a table using the Table Plate with either the double sided foam tape or 3 screws After mounting the Table Plate to the table slide the unit in the direction of the arrows onto the Table Plate until the latch clicks Table Plate with double Side foam Tape Directional Arrows to Slide Table Genie Push For Service www pager net Long Range Systems 8 Table Genie User Manual PUSH FOR SERVICE MONITOR FOR ORDER CANCEL MODE
27. or Service Monitor will show a RED Low Battery in the bottom right corner When the level is above the Low Battery level the status will show a GREEN Batter ies OK tow Batienes Batteries oK To view the battery status on the Push for Service Monitor press the Batteries OK Low Batteries button on the bottom right corner and a window will appear displaying the status of all Table Genie Units Any units with a low battery will be highlighted in RED Manager Stall Guest Setup To change the Battery Level 1 Select Low Battery Default is set to 15 for 15 Long Range Systems 28 Table Genie User Manual 2 Using the numeric keypad enter the new level 3 Press OK 4 Press EXIT and press OK to accept the changes Managers Access Code The Manager s Access Code is used to access some higher level functions in the Setup menu or to accept Note CHANGING THE MANAGER S ACCESS CODE WILL CHANGE THE VALUE ENTERED WHEN PRESSING SETUP To change the Manager s Password 1 Press Setup and enter 5 6 7 8 9 2 Select System Tools and press Enter 3 Select Access Codes and press Enter 5 Type in the new 5 digit access code then re enter to verify 4 Select Manager 6 After the Access Code is changed press OK from the pop up window Alert Message The Alert Message is the notification page sent to the Manager Pager when an order passes the Service Goal Exceed
28. or to each corner left click or press the cursor to select the corner point and then move the cursor to the corner Repeat for all edges 5 To stop drawing press the POINTER button 6 Repeat for all wall sections to draw Placing Tables and Booths To place a Table or Booth 1 Press the TABLE or BOOTH button 2 Move the cursor over the white part of editor at spot to place the table booth 3 Left click or press the cursor location 4 An EDIT TABLE or EDIT BOOTH box will appear Size Type Orientation e Honzontal a 2 Square Table Square Booth vertical Rectangular Table OK Cancel 5 Enter all details for the Table Booth Table Number Note There cannot be two tables booths with the same number Size Number of seats at the Table Booth The Type of Table Booth Long Range Systems 17 Table Genie User Manual Orientation of the Table Booth Smoking Preference the Table Booth is in 6 Press OK to accept all information for the Table Booth 7 Repeat Steps 1 through 6 for all Tables and Booths to add Editing Tables and Booths To edit the information of an already existing Table or Booth simply use mouse to double click or double tap on Touch screen the desired Table Booth and then edit the information from the EDIT TABLE or EDIT BOOTH box Deleting an Item To remove an undesired Wall Table or Booth use the cursor and click once with mouse or press once
29. pt the changes Setting up T7502 for Table Genie Operation in Order Cancel Mode 1 Press SETUP and enter access code 2 Enter PUSH FOR SERVICE SETTINGS 3 Select MODE 4 Select ORDER CANCEL 5 Press ENTER and then EXIT 6 Select YES to accept the changes Setting Table Genie Preferences To change any defaults for Push for Service Settings go to 1 Press SETUP and enter access code 2 Enter PUSH FOR SERVICE SETTINGS to set User Preferences 3 Select Message 1 Message 2 or Message 3 to change the messages sent from the Table Genie when a button is pressed Message 1 This Message is sent from Button 1 on Table Genie This message will be used for ALL buttons when Single Button setting is set ON Message 2 This Message is sent from Button 2 on Table Genie Not used if Single Button is set ON Message 3 This Message is sent from Button 3 on Table Genie Not used if Single Button is set ON 4 Select Single Button to be On or Off e Single Button If Single Button is ON the Table Genies will only use one message with one but ton lighting up If Single Button is OFF the units will operate with all three buttons using dif ferent messages and each button lighting up when pressed Long Range Systems 6 Table Genie User Manual Setting Up and Associating the Table Genie with T7502 1 Remove the Table Genie from the packaging 1 Table Genie e 1 Battery Cover 1 AA Battery 1 Table Plate 1 Piece
30. ssage and a Table Number Long Range Systems 26 Table Genie User Manual Example Service Goal Exceed time set to 60 seconds The Manager Pager will receive the Late to 1 0 60 To change the Manager s Pager Number 1 Select Manager Pager 2 Using the numeric keypad enter the pager number 3 Press OK 4 Press EXIT and press OK to accept the changes Order Repage Time This is the number of seconds between pages to the Server Pager when an order or message is sent from a Table Genie To change the Manager s Pager Number 1 Select Order Repage Time 2 Using the numeric keypad enter the time in seconds 3 Press OK 4 Press EXIT and press OK to accept the changes Toggle Mode Instead of using the cancel sequence the Toggle Mode option will cancel the service request by pushing the flashing button To set 1 Select Toggle Mode 2 Select YES to turn on Toggle Mode or NO to turn off 3 Press OK 4 Press EXIT and press OK to accept the changes Order Columns The Order Columns settings will set the number of viewable columns to 1 2 or 3 To set 1 Select Order Columns 2 Enter a value of 1 2 or 3 3 Press OK 4 Press EXIT and press OK to accept the changes Long Range Systems 2 Table Genie User Manual Low Battery Alert The Low Battery is a percentage that is set when the batteries are considered Low and need to be replaced When the Low Battery setting is reached the Push f
31. stem ID and PN the pager number e The system ID of the 7502 can be determined by pressing Setup Pagers System ID e f you are using Single Shot Mode verify that the manager pager is set to the desired pager This can be found by pressing Setup gt Push For Service Settings gt Manager Pager e f you are using Server Pager Mode verify that the settings outlined on page 37 are correct The system is asking for a password when try to clear orders manually from the screen Press Setup gt 56789 gt Push For Service Settings gt Clear Requires Manager and press enter e Select whether or not a manager password is required to clear an order and press enter RMA got a new transmitter and it told me to call Now what 1 When a replacement 7502 is received the 7502 SD backup should be removed from the previous 7502 and inserted into the new 7502 2 When inserted into the new 7502 a pop up will appear on the 7502 asking if you want to Make the drive a live backup or clone from the drive 3 The user needs to select the clone option What do do when get a new pager 1 Charge the pager for rechargeable pagers or insert the battery for battery operated staff pagers 2 Send a test page 3 If the pager does not respond verify the system ID settings and programming see page 37 Long Range Systems 39 Table Genie User Manual SERVICE QUESTIONS AND ANSWERS Should your paging system ever fail or should you need addi
32. tional paging supplies call Long Range Systems at 800 437 4996 Monday through Friday 8 30 am to 5 00 pm Central Time For weekend or night emergencies Long Range Systems has 24 7 live technical support available Please keep in mind that options are limited over the weekend Long Range Systems 40 Table Genie User Manual Warranty Long Range Systems Inc warrants this product against any defects that are due to faulty material or workmanship for a two year period after the original date of consumer purchase This warranty does not include damage to the product resulting from accident misuse or improper electrical connection If this product should become defective within the war ranty period we will repair or replace it with an equivalent product free of charge LRS will return your product via UPS ground shipping All warranty claims must be initiated through our customer service department Copyright August 2009 Long Range Systems Inc All Rights Reserved This manual contains proprietary information of Long Range Systems Inc LRS and is intended for use only by its em ployees or customers None of the material contained herein may be copied reproduced republished downloaded dis played posted or transmitted in any form or by any means including but not limited to electronic mechanical photocopying recording or otherwise without the prior written permission of LRS Additional copies of this manual may be obtained
33. used Broadband Connection Cat 5 connection to 10 100BaseT Router connected to Internet Table Genie Operating Frequency 2 4GHz ISM Band US Required voltage One AA 1 5V Alkaline Battery Battery Powered Pagers Required voltage One AAA Alkaline battery for the pager Rechargeable Pagers Batteries Nickel Metal Hydride NiMH Rechargeable Lifetime of Batteries Approximately 3 5 years Battery life of pager Approximately 48 hours depends on how often they are paged Recharge time 14 hours from completely dead Long Range Systems 36 Table Genie User Manual AU S Installation How do assign the Table Genie units a specific table number Note The following steps apply only to table units that have already been associated to the 7502 e Put the 7502 into associate mode by pressing setup gt 56789 gt System Tools gt WPAN gt Associate The counter will begin counting down from 300 the counter must be running in order to process the change Press any button on the Table Genie unit A pop up will appear on the screen displaying the serial number and the current table number it is designated as e Select the table number field and change the number to the desired selection How do associate new Table Genie units received from LRS to my existing Table Genie system e Put the 7502 into associate mode by pressing setup gt 56789 gt System Tools WPAN Associate The counter will begin counting do
34. wn from 300 the counter must be running in order to process the change Remove the battery and reinsert it into the Table Genie unit and press all three buttons simul taneously A pop up will appear on the screen displaying the serial number of the unit you are working with e Select the table number field and change the number to the desired selection How do set my performance goals Press Setup gt 56789 gt Push For Service Settings e Select which service goal to be changed and press enter Change the number to the desired time in seconds How do change the messages that are associated to the individual buttons Press Setup gt 56789 gt Push For Service Settings e Select the message to be changed and press enter Key in the desired message for the respective button and press enter Note When using single button mode Message 1 is the message that will be displayed when any of the buttons are pressed How do change the cancel sequence Press Setup gt 56789 gt Push For Service Settings e Select Cancel Sequence and press enter Select the desired cancel sequence from the list and press enter Long Range Systems 37 Table Genie User Manual How do I remove Tables Press Setup gt 56789 gt Push For Service Settings e Select Assign Tables Select the table to be removed from the list and select Remove How do change my Low Battery Warning Level e Press Setup gt 56789 gt Push For Service Settings
35. www pagers co www hospitalpagers co uk
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