MediaAgent User Manual
Contents
1. mu Volume Speed Playback Controls Playback Position Adjustment Adjustment Figure 13 Elements of the Playback Control Area Scrubbing Changing the playback position is known as scrubbing You can scrub during playback at any time To quickly move to a different audio position within a record click and drag the scrub slider control at the bottom of the screen While scrubbing keep an eye on the new position using the playback time indicator Variable Speed Adjust variable speed playback using the playback controls at the bottom of the screen audio playback speed cannot be adjusted for live audio streams for example when monitoring channel audio in the Channels tab To increase the speed of playback adjust the SPEED slider The relative pitch of the audio playback will not be affected only the rate at which it is played This is convenient to quickly review audio or to slow things down to discern difficult to understand sections Options This section explains all options available in the Options window of MediaAgent To change or view an option click on the option name in the list along the left side of the Options window Sources Maintain all MediaAgent sources here To add a new connection to an Even tide communications logging recorder or to an Eventide DIR911t instant recall recorder click the Add button In the dialog that appears enter the necessary 22 Options Eventide MediaA gent Sources Genera2. 9000001 69000001 192 166 2 60 DVD RAM Idle blank media 0 calls Date Time Description Severity Ack Time Ack User Acknowledge Figure 8 The Recorders Tab 16 Eventide MediaA gent 3 Reference Overview This section builds on the previous Workflow section and provides details about each window option tab and menu in MediaAgent For general MediaAgent us age review the Workflow section For detailed information on specific options or controls consult this reference Main Window 2 MediaAgent File Playback Tools Help C Admir Recorders Q Channels ETE US Source Name Channel Name Start Time Local Duration VR 615 SN69000001 2007 06 28 10 53 05 UTC 04 00 in progress VR 615 SN69000001 2007 06 28 10 51 51 UTC 04 00 00 42 92838987 r Admin 2 UT E 87 VR 615 SN69000001 2007 06 28 10 48 52 UTC 04 00 02 21 7325722704 1021767524520833805117 00 i 2 2 2 01 4 02 21 VR 615 SN69000001 2007 06 28 10 46 05 UTC 04 00 00 17 6038709302 VR 615 SN69000001 2007 06 28 10 38 31 UTC 04 00 01 24 VR 615 SN69000001 Admin 2 2007 06 28 10 37 59 UTC 04 00 00 15 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 37 16 UTC 04 00 00 21 92838987 m mo IN i mus NIBNCE OA Figure 9 MediaA gent Main Window The MediaAgent main window is your primary workspace The main window uses a tabbed approach to organize information Tabs are located across the top o
3. channels from a group by first selecting them and then clicking the Re 24 Options Eventide MediaA gent move Channel button Remove an entire group by clicking the Remove Group button Filters Filters are used in Instant Recall to limit the live record view A filter is a single channel name or a Channel Group Use the Filters Options to define which filters are visible in an Instant Recall tab To add a channel name filter select one or more channels from the Channels list and click the associated arrow button To add a Channel Group filter select one or more groups from the Groups list and click the associated arrow button The order in which the filters appear in the Instant Recall tab can also be adjusted here To change the order of filters select one or more filters from the Visible list and then click the up or down arrow to change the relative order To prevent a filter from showing up in Instant Recall select it from the Visible list and click the Remove Filter button Instant Recall Configure Instant Recall options here Since Instant Recall is intended to monitor recent channel activity there is a maximum record limit to each Instant Recall tab Set the maximum record limit here It is recommended that you leave this setting at the default or lower value Increasing the limit may have performance implications In addition each Instant Recall tab contains a default time window within wh
4. press Enter Information about the currently playing record will be displayed above the playback controls at the bottom of the screen You can also adjust volume and playback speed or change playback position scrub within the call using the playback controls For more see the Playback Reference section Learn More Once you have retrieved records a number of options are available In addition to listening to the audio you can export the audio data to disk see Exporting Audio Numerous other monitoring tools are available within MediaAgent including live Quick Start Eventide MediaA gent Admin 2 Admin 2 o E Hours 30 E ENS Minutes 19 records 0 selecte Source Name Channel Name Start Time Local Duration Caller ID DTMF E VR 615 SN69000001 Admin 2 2007 06 28 10 53 05 UTC 04 00 in progress VR 615 SN69000001 Admin 2 2007 06 28 10 52 34 UTC 04 00 00 31 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 51 51 UTC 04 00 00 42 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 51 21 UTC 04 00 00 29 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 48 52 UTC 04 00 02 21 7325722704 1021767524520833805117732658623556 VR 615 SN69000001 Admin 2 2007 06 28 10 46 26 UTC 04 00 02 21 7325722704 0217675245210833805107732658623155 VR 615 SN69000001 Admin 2 2007 06 28 10 46 05 UTC 04 00 00 17 6038709302 VR 615 SN69000001 Admin 2 2007 06 28 10 39 56 UTC 04 00 06 05 7325722704 A9A9A918392
5. whether Atlas DIR911t 2 Software versions for both the recorders s and MediaA gent 3 Severity of the issue including a detailed description of the issue 4 Contact information phone and email for dealer and on site technician To contact Eventide Customer Service for support call 201 641 1200 option 6 then option 2 Communications Loggers division or email support eventide com 30 LIST OF FIGURES Eventide MediaA gent List of Figures 1 Adding a Source uud sem ea aS bale RA ERA RR 6 3 The Instant Recall Tab os es es zz RR 7 3 The Playback Controls sols RR 7 4 Creating silii PE 10 5 The Instant Recall Tab 2 222 ER 11 6 Properties Dialog ooo Ha Ba Bak ass p 13 F The Channels TaD 2 cia de ee ak aE ee dee e 15 8 Th Recorders Tab gt s o ocete boob wo a RO 16 9 MediaA gent Main Window o o 17 10 Elements of the Channels Tab oo o 18 11 Elements of the Instant Recall Tab 20 12 Elements of the Recorders Tab e sore hn RA 21 13 Elements of the Playback Control Arta 22 14 The Options Window llle 23 31 Index Atlas 5 workflow instant recall 11 workflow recorders 14 DIR911t 5 frequently asked questions 29 menu 26 menu file 26 menu help 28 menu playback 27 menu tools 27 options 22 options change password 26 options channel groups 24 options default columns 26 options filters 25 options
6. 00 31 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 51 51 UTC 04 00 00 42 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 51 21 UTC 04 00 00 29 92838987 VR 615 SM69000001 Admin 2 2007 06 28 10 48 52 UTC 04 00 02 21 7325722704 1021767524520833805117732658623556 WR 615 SN69000001 Admin 2 2007 06 28 10 46 26 UTC 04 00 02 21 7325722704 0217675245210833805107732658623155 VR 615 SN69000001 Admin 2 2007 06 28 10 46 05 UTC 04 00 00 17 6038709302 VR 615 SN69000001 Admin 2 2007 06 28 10 39 56 UTC 04 00 06 05 7325722704 A9A9A9183928777077366088790773660 VR 615 SM69000001 Admin 2 2007 06 28 10 38 31 UTC 04 00 01 24 123456789 0 ABCD WR 615 SN69000001 Admin 2 2007 06 28 10 38 14 UTC 04 00 00 16 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 37 59 UTC 04 00 00 15 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 37 37 UTC 04 00 00 21 92838986 VR 615 SN69000001 Admin 2 2007 06 2 16 UTC 04 00 00 21 92838987 WR 615 SN69000001 Admin 2 2007 06 28 10 36 46 UTC 04 00 00 28 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 34 17 UTC 04 00 02 20 7325722704 Figure 5 The Instant Recall Tab The Instant Recall tab provides a configurable window into the activity on one or more channels To open a new Instant Recall tab select File New Tab Instant Recall from the application menu or press the corresponding Ctrl R hotkey The Instant Recall tab s main controls are positioned along t
7. 038709302 0 39 56 LITC 04 00 06 05 7325722704 A9A9A918398 amp 777077366088790773660 0 38 31 UTC 04 00 01 24 123456789 ABCD 0 38 14 UTC 04 00 00 16 92838987 0 37 59 UTC 04 00 00 15 92838987 0 37 37 UTC 04 00 00 21 92838986 0 37 16 UTC 04 00 00 21 92838987 VR 615 SN69000001 Admin 2 2007 06 28 910 36 46 UTC 04 00 00 28 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 34 17 UTC 04 00 02 20 7325722704 10217675249p0833805117732658623556 Filter Time Window Record View Figure 11 Elements of the Instant Recall Tab can also be reorganized in any way Click and drag any column header and drop it into a new position The type and number of columns can also be customized Right click any column and a menu of available column names will appear To add a column select it from this menu To remove a column deselect it To reset the columns to their user defined default value select the Reset to Default option for more on this see the Default Columns section To play audio in Instant Recall double click the desired record Or highlight the record and press the Enter key Audio playback will begin Instant Recall only supports sequential record playback See the Playback section for details Recorders The Recorders tab displays live drive and alarm information for your connected sources Select a source in the sources list to display its status information The drives reflect the current nu
8. 8777077366088790773660 WR 615 SN69000001 Admin 2 2007 06 28 10 38 31 UTC 04 00 01 24 123456789 04 ABCD VR 615 SN69000001 Admin 2 2007 06 28 10 38 14 UTC 04 00 00 16 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 37 59 UTC 04 00 00 15 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 37 37 UTC 04 00 00 21 92838986 VR 615 SN69000001 Admin 2 2007 06 28 10 37 16 UTC 04 00 00 21 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 36 46 UTC 04 00 00 28 92838987 VR 615 SN69000001 Admin 2 2007 06 28 10 34 17 UTC 04 00 02 20 7325722704 1021767524520833805117732658623556 Figure 2 The Instant Recall Tab fo 5 me MEA MA oro o gt Figure 3 The Playback Controls channel monitoring see Channels alarm monitoring see Recorders and instant recall see Instant Recall Troubleshooting Several common problems are covered in the Frequently Asked Questions sec tion of this manual Check it to see if the issue is already known or if there is a workaround available Also consult any release notes for your version of MediaA gent It is Eventide s policy to work directly with dealers not end users Dealers must report issues to Eventide with the following information in order to process the service support request Eventide MediaAgent Overview 1 Serial numbers of any recorders in use whether Atlas DIR911t 2 Software versions for both the recorders s and MediaAgent 3 Severity of the is
9. Eventide MediaAgent 2 Workflow Exporting Audio MediaA gent can export audio from your Eventide recorders in the format in which it was recorded Once records are visible in an Instant Recall tab invoke the export dialog by right clicking the desired record and choosing Export selected from the menu which appears A dialog appears allowing you to select a filename for the exported audio Choose a filename and select OK for the audio to be exported Monitoring Recorders MediaA gent enables you to monitor the live audio feeds from your Eventide recorders In addition there are tools to monitor recorder health and status as well as channel activity Introducing Channels The Channels tab provides a real time overview of the physical recording channels on a source To open a new Channels tab select File New Tab Channels from the application menu or press the corresponding Ctrl L hotkey The Channels tab displays all physical channels in a list below each source Each channel is displayed with the current channel name the channel number and the current channel status To enable live monitoring of the audio currently playing on the channel toggle the Live Monitor icon for the desired channel To enable or disable recording on a channel toggle the Record Enabled checkbox The audio for more than one channel at a time can be monitored Adjust the overall volume level with the volume slider at the bottom of
10. MediaAgent User Manual Eventide Inc April 15 2008 Eventide New to MediaAgent A handy Quick Start guide will help you in stall the software and begin monitoring your Eventide recorders right away Familiar with MediaAgent but need some direction Try the list of Frequently Asked Questions to find some answers Eventide MediaA gent Contents Contents 1 Overview About Eventide MediaAgent o a wu doc iodo e a a a A A Install MediaAgent o oco scs ssa o o ee Connect to your Eventide Recorder Pilter and Play Records 2 45464 oor Rb x ER LESS FI Eon DD m Troubleshooting uuo coe a A a e N aa 2 Workflow OVEIVIOW Louise a don do FUR SP Pee RRA Typical Workflows 2 2 2 2 4844 4 846 eom xx RYE a Finding and Organizing Records oo tea Creating PIETS y ica a we Xem A ee x a Setting up Tabs ecca cde ER Ron he ba EUROS Introducing Instant Recall llle Examining and Playing Records o oo o Finding and Organizing Records ooo Playing AUTO uuu OO EO EG x3 wd pd es CONTENTS Eventide MediaA gent Updating Records ud son ox ee bales oa ha R 13 Exporting Audio iua s Rose e hoe new cit S a 14 Monitoring Recordets os os duse oe ry Ie 14 Introducing Channels 229 dae memor onem x 14 Introducing Recorders uuu se ess mano RR d 14 3 Reference 17 A oe codes ge apu Sog S e ure vA dub deer IU de DE CAT us 17 Mat Wi
11. e task bar MediaAgent can be easily restored by double clicking the system tray icon or by right clicking the system tray icon and choosing Restore MediaAgent Play first track on double click restore from system tray Enable this option to have the first track in the active Instant Recall window begin playing if you double click to restore MediaAgent from the system tray Alarm Notification Enable this option to be notified of active alarms on any of your connected sources Elevate Configuration Press this button to copy your current MediaA gent config uration to the machine defaults You must be a system administrator to perform this function Channel Groups A Channel Group is a collection of one or more channel names MediaAgent utilizes Channel Groups in the Instant Recall tab In the Instant Recall tab Channel Groups can be selected as the active filter This allows Instant Recall to monitor more than one channel at a time To create a new Channel Group click the Add Group button You will be prompted for the group name After the group is created it is initially empty add channels to it by first selecting one or more channels from the list on the left Then press the arrow button to add the selected channels to the group Add channels from a different source by selecting one from the drop down list above the channel list Edit an existing Channel Group by selecting it from the Groups list Remove individual
12. egin or pause playback The Spacebar hotkey also has the special property of being able to pause playback at any time from any area of MediaA gent If audio is playing and you need to stop it simply press the spacebar once Playback of an individual record can also be started by double clicking it Or right click the desired record to present an option to Start Playback Select this to begin audio playback on the selected record Again audio can be stopped again by tapping the spacebar or by pressing the Pause button in the playback area at the bottom of the screen MediaAgent can only play audio from a single record at a time Once the record has played through to the end audio playback will stop 12 Examining and Playing Records Eventide MediaA gent Updating Records Once records have been located there are a number of ways to examine their prop erties Records can be sorted in any direction using any available column Ex amine detailed properties for any record by right clicking a record and selecting Properties Figure 6 shows the Properties dialog for a record This includes information such as the Notes and Audit History of the record E z G Properties Figure 6 Properties Dialog Any Notes modified in this dialog are saved back to the recorder it originated on Similarly changing the Protected status of a record updates the record s status on the source recorder 13
13. f the 17 Eventide MediaAgent 3 Reference window Clicking a tab will cause it to become active The default main window contains an Instant Recall tab See the Tabs section for details on each type of tab Channels Channels Channel Name Channel Number Live Monitor Record Enabled Channel Status VA 615 SN69000001 69000001 Admin 2 023 Admin 3 024 Dispatch 1 002 Dispatch 2 003 EMS 1 017 EMS 2 018 Fire 1 004 Fire 2 005 Intercom 008 Office 1 D12 Office 2 013 Office 3 D14 015 Office 5 016 Police 1 006 2 007 Reception 001 ecurity 1 009 Security 2 010 Security 3 011 x03 Maggie B 019 Max B 22 Heather C DRMBFDADJ KIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKIKI BEER ERR D R Q Tree View Monitoring A Playback Controls Figure 10 Elements of the Channels Tab The Channels tab provides live status information for all physical channels on your Eventide communications logging recorder Each connected source appears in the channels list Expanding the tree of information will reveal all channels on the source To sort the list of channels click on the Channel Name or Channel Number header a small arrow will indicate the sort direction To reverse the sort click the header section again 18 Tabs Eventide MediaA gent The current live audio on each channel can be monitored by clicking on the Live Monitor icon next to the desired channel M
14. general 24 options instant recall 25 options playback 26 options sources 22 playback 21 playback controls 21 recorders monitoring 14 records exporting audio 14 records filtering 10 records finding and organizing 9 records playing audio 12 records updating 13 tab channels 18 tab instant recall 19 tab recorders 20 window main 17 workflow 9 workflow channels 14 32
15. he top of the screen Select from drop down list of channel filters to narrow the instant recall window All activity falling within the displayed time period will appear sorted by start time To adjust the time period enter a new value for hours and minutes and the Instant Recall tab will automatically refresh the data displayed To play audio for any of the records listed simply highlight it and press Enter For more information about audio playback see the Playback Reference section For further details on configuring Instant Recall see the Instant Recall Options section 11 Eventide MediaAgent 2 Workflow Examining and Playing Records The typical workflow for examining and playing records involves the following steps 1 Find Records in Instant Recall Tabs Locate new records 2 Playback Audio Select individual records for playback 3 Update Records If necessary records can be updated Finding and Organizing Records Follow the steps outlined in the Finding and Organizing Records section for details on locating new records on your Eventide recorder Playing Audio To begin playing audio for a record simply press the Play button in the playback area at the bottom of the screen The first record in the list will begin playing or if you have a different record selected the selected record will begin playing instead Alternatively select a record and press Enter to begin playback Use the Spacebar hotkey to b
16. hes the list of records in the active tab If the active tab does not contain a list of records this option is not available 27 Eventide MediaAgent 3 Reference Options Opens the MediaAgent Options dialog where various application set tings can be adjusted Help Contents Invokes the MediaAgent help Quick Start Invokes the MediaAgent Quick Start help Frequently Asked Questions Invokes the MediaAgent Frequently Asked Ques tions help What s This Activates What s This mode Once activated click on a MediaA gent control for more specific context sensitive help information About Displays the MediaAgent version and copyright information 28 Eventide MediaA gent 4 Frequently Asked Questions Overview Answers to some of the most common questions about MediaA gent are found be low Questions and Answers How can I work with records in Microsoft Excel Information can be moved from an Instant Recall tab to Microsoft Excel using copy and paste In the Instant Recall tab first select a record Then press the Ctrl C hotkey to copy the record information to the clipboard Switch to Excel and paste the information into a spreadsheet Why can t I use Instant Recall over a larger time range Your user account may be limited by your system administrator to a specified time window So check with your system administrator Otherwise to research older records on your Eventide recorder u
17. ich records are displayed Change the default value for new Instant Recall tabs by adjusting the Hours and Minutes values 25 Eventide MediaAgent 3 Reference Playback Adjust global playback behavior here Certain analog capture boards are occa sionally prone to small continuity jitters while recording audio To suppress warn ings about these audio anomalies ensure that Ignore Audio Discontinuities is checked Uncheck this option to see all audio continuity warnings while playing audio Adjust the audio Skip Interval here as well which specifies the number of sec onds to be skipped forward or backward when using this scrubbing technique Default Columns Specify the default columns to be displayed when opening a new tab which con tains a record view From the available column list on the left select a column to add and click the right arrow button To remove a column select one from the list on the right and press the left arrow button The order in which the default columns are displayed can also be altered select a column from the list on the right and adjust its position by clicking the up down arrow buttons s Change Password For those sources that support it your current password can be changed Select the source from the list and enter your New password in the entry box Repeat the password and press the Apply button Your password will be changed on the source recorder and will
18. l Channel Groups 004 Fire 1 z 005 Fire 2 Dispatch 2 006 Police 1 Fire 1 Dispatch Fire2 Change Password Police 1 Police 2 Intercom Security 1 Figure 14 The Options Window information including user name and password and press the OK button Me diaAgent keeps a running list of all the sources that have ever been added To completely remove a source from the list select it and click the Remove button When adding a source you can optionally instruct MediaAgent to remember your password If you enable this option MediaAgent will be able to log in to the source immediately without prompting you for a password the next time it starts All connected sources will be reconnected when restarting MediaAgent MediaAgent can connect or disconnect from any of the listed sources as necessary from the Sources Options page To reconnect to a source select it and click the Connect button To disconnect use the Disconnect button It is often more convenient to temporarily disconnect from a source and reconnect to it later on without having to go through the processing of adding it from scratch each time 23 Eventide MediaAgent 3 Reference General Modify general application settings here Minimize to system tray To prevent MediaAgent from shutting down when clos ing the main window turn this option on Instead of exiting the application it will be minimized to the system tray of th
19. list records will be automatically refreshed To manually re fresh the record view select Tools Refresh from the application menu or press the correspond F5 hotkey The Record View The record view presents data in a table Sort the information in any way by clicking on the appropriate column header A small arrow will indicate the sort direction To reverse the sort click the column header again Columns 19 Eventide MediaAgent 3 Reference Admin 2 yl o Ej Hours 30 2j Minutes 19 records 0 selecte ource Name Channel Name Start Time focal Duration Caller ID DTMF a e vR 615 SN69000001 Admin 2 2007 06 28 0 53 05 UTC 04 00 in progress WR 615 SN69000001 Admin 2 2007 06 28 0 52 34 UTC 04 00 00 31 92838987 VR 615 SN69000001 Admin 2 2007 VR 615 SN69000001 Admin 2 2007 06 28 VR 615 SN69000001 Admin 2 2007 06 VR 615 SN69000001 Admin 2 2007 06 28 VR 615 SN69000001 Admin 2 2007 06 WR 615 SN69000001 Admin 2 2007 06 28 VR 615 SN69000001 Admin 2 2007 06 28 VR 615 SN69000001 Admin 2 2007 06 28 VR 615 SM69000001 Admin 2 2007 06 VR 615 569000001 Admin 2 2007 06 28 VR 615 SN69000001 Admin 2 2007 06 0 51 51 UTC 04 00 00 42 92838987 0 51 21 UTC 04 00 00 29 92838987 0 48 52 UTC 04 00 02 21 7325722704 1021767524520833805117732658623556 0 46 26 UTC 04 00 02 21 7325722704 0217675245210833805107732658623155 0 46 05 UTC 04 00 00 17 6
20. m places the executable in a loca tion accessible to all users on your system It is recommended that you accept the default installation location It can be installed over previous installations of MediaA gent If this is an upgrade installation all previous configuration files will be automati cally upgraded the first time MediaA gent is run Connect to your Eventide Recorder When starting MediaAgent for the first time you are prompted to add a source see figure 1 A source is an Eventide Atlas Series recorder or a DIR911t instant recall recorder Select Yes and proceed to add one or more Eventide Atlas Series recorders by supplying the recorder IP address or host name For more about configuring sources see the Options Reference section Filter and Play Records After connecting to a source close the Options window The fastest way to lo cate records is to choose a channel with activity on the Instant Recall tab which Eventide MediaAgent 1 Overview EZA ooe o Remember Password OK Cancel Figure 1 Adding a Source should now be displayed before you Set the time frame suitably a few hours in the past and records will be retrieved and displayed for you Once records are displayed press the Play button located in the transport at the bottom of the screen see figure 3 The first record in the list will begin playing To play a different record double click it or highlight it and
21. mber and status of drives on the selected source As drives are added or removed from the recorder for example a network archive the drive status list will automatically update itself The alarms list will display the current active alarms on the source As new alarms occur the list will automati cally update To acknowledge an alarm highlight it and press the Acknowledge 20 Playback Eventide MediaA gent Sources VR 615 SN69000001 69000001 192 168 2 60 Eventide TEES Drive status VR 615 SN69000001 69000001 192 168 2 60 Ev DVD RAM ide back meds Tak Alarms Date me Description Severity Ack Time Ack User Acknofledge Source View Drive Status View Alarm View Figure 12 Elements of the Recorders Tab button Also consult with your system administrator about any active alarms Playback MediaAgent supports a single playback mode single record playback Audio can be streamed from an Eventide recorder only Audio volume and playback speed can both be adjusted and seeking to random playback positions scrubbing is supported Playback Controls Playback is controlled via the playback control area at the bottom of the screen All playback controls have corresponding hotkeys associated with them to make audio playback more efficient 21 Eventide MediaA gent 3 Reference Mode Indicator Playback Information Playback Time for E
22. ndow s i s sranta ias RR m b RIA Sa baw Eee 17 D Er 18 CHAES 1225 cu EG MEL o4ue9 ve sew ue e Wie are 18 Instant Recall 22221422229 ReR Ea S GRE GR 19 oun D Be oe ee ee ee 20 Playback 2 6 ee ae ee ee e bob y we es 21 Playback Controls as ad Se dade ee eo xk Road 21 DDROBR aoe a ee ees a a a 22 vno M P ee a dh ee ye eee ee OR 22 RCRA oo de aoe ot aS ee are Bae ene eg aed ie 24 Channel Groups oc s o ui doo ko o3 RR dw 24 lul PTT 25 Instant Recall veo ne eae we ang onde E e Eee reed Ru 25 Eventide MediaAgent Contents Playback uoa es onov ww Sow mv eee aR ood s 26 Default Columns oscars a RARUS RR 26 Change Password Ju nuo a we ete ee 26 D MD nai eis Mon Aye ge ae PT 26 j ge eb Aries BG TDI 26 Plavback 2o eae Se OS y e Oba wohop chu he Wake eae 27 00 P awe fe ae ee ody oe ee gy ee dee ee Be T 27 r1 CCP 28 4 Frequently Asked Questions 29 qa cla PP eid he dh de he ye ee a E A 29 Questions and Answers e 29 Troubleshooting co coi e nac RR de e e 30 Eventide MediaA gent 1 Overview About Eventide MediaA gent Eventide MediaAgent allows you to monitor audio data from Eventide commu nications logging recorders such as the Atlas Series recorders or DIR911t instant recall recorder Locate records by time and channel or groups of channels Once found you ll be able to listen to and export their audio Quick Start Install MediaA gent By default the MediaAgent installation progra
23. need to be used on subsequent logins Menus File New Tab Opens a new tab in the active top level window Choose a tab type from the submenu which appears 26 Menus Eventide MediaA gent Close Tab Closes the active tab on the active top level window You cannot close the last tab Exit Exits MediaAgent Playback Toggle Playback Starts or stops audio playback Play Selected Starts audio playback on the selected record If there is no selection the first record in the list will begin playing If the active tab does not contain a list of records this option is not available Next Record Skips to the next record as listed in the record view Previous Record Skips to the previous record as listed in the record view or skips to the beginning of the current record depending on the playback position If the playback position is near the beginning of the audio MediaAgent skips to the previous record If the playback position is somewhere in the middle of the audio skips to the beginning of the currently playing record Skip Forward Scrubs forward by a user defined number of seconds by default 10 Scrubbing remains within the bounds of the currently playing record Skip Back Scrubs backward by a user defined number of seconds by default 10 Scrubbing remains within the bounds of the currently playing record Loop Playback Loops audio playback between user defined start and end looping points Tools Refresh Refres
24. orders 2 Setup tabs Create a new tab for each filter 3 Time ranges Set your time range on each tab Eventide MediaA gent 2 Workflow Creating Filters Filters are used in Instant Recall to limit the live record view A filter is a single channel name or a Channel Group Use the Filters Options to define which filters are visible in an Instant Recall tab gt Options VR 615 SN69000001 69001 v 004 Fire 1 DOS Fire 2 Dispatch 2 J 006 Police 1 Fire 1 Dispatch Fire 2 Change Password Police 1 Police 2 Intercom Security 1 Figure 4 Creating Filters To add a channel name filter select one or more channels from the Channels list and click the associated arrow button To add a Channel Group filter select one or more groups from the Groups list and click the associated arrow button For more information see the Filters reference section 10 Setting up Tabs Eventide MediaA gent Setting up Tabs The most efficient organization for monitoring a recorder with Instant Recall is to create one tab per filter See the reference section for more information Introducing Instant Recall we admin 2 E o t Hours 30 Minutes 19 records 0 selecte Source Name Channel Name Start Time Local Duration Caller ID DTMF VR 615 SN69000001 Admin 2 2007 06 28 10 53 05 UTC 04 00 in progress VR 615 SN69000001 Admin 2 2007 06 28 10 52 34 UTC 04 00
25. se the separate MediaWorks client application I ve created a Channel Group for Instant Recall but cannot see it in the In stant Recall tab What gives After creating a Channel Group make sure it the group is also part of the Visible Filters In the Options window select Filters from the list on the left You will see your newly created Channel Group in the Group list Select it and press the right arrow button to add it to the Visible list This Channel Group will now be available to all your Instant Recall tabs Certain channel names from my logger are not appearing in MediaAgent Why is this happening If channel name information was recently altered on your Eventide recorder it may be necessary to restart MediaAgent and reconnect to the recorder before those 29 Eventide MediaA gent 4 Frequently Asked Questions channel names are available in MediaAgent I ve found a problem with MediaAgent what do I do Troubleshooting Several common problems are covered in the Frequently Asked Questions sec tion of this manual Check it to see if the issue is already known or if there is a workaround available Also consult any release notes for your version of MediaA gent It is Eventide s policy to work directly with dealers not end users Dealers must report issues to Eventide with the following information in order to process the service support request 1 Serial numbers of any recorders in use
26. sue including a detailed description of the issue 4 Contact information phone and email for dealer and on site technician To contact Eventide Customer Service for support call 201 641 1200 option 6 then option 2 Communications Loggers division or email support eventide com Eventide MediaA gent 2 Workflow Overview MediaA gent is primarily an instant recall client with a set of additional monitoring tools This section outlines some of the more common workflows which MediaA gent supports It covers the most common options and features available For more detailed explanations see the Reference section Typical Workflows MediaAgent is geared toward users who need to quickly locate the most recent data on their Eventide recorders As calls appear on the recorder MediaAgent will display the new call data in real time See the Finding and Organizing Records section below for more information Once records are displayed they can be examined updated and listened to See the Examining and Playing Records section below for more information MediaA gent can also monitor different aspects of your Eventide recorders includ ing live audio feeds and system alerts and status See the Monitoring Recorders section below for more information Finding and Organizing Records The typical workflow for finding data involves the following steps 1 Filters Create filters that encompass one or more channels on your Eventide rec
27. the screen Introducing Recorders The Recorders tab provides information about recorder drive status and alarms To open a new Recorders tab select File New Tab Recorders from the 14 Monitoring Recorders Eventide MediaA gent Channel Name 4 Channel Number Live Monitor Record Enabled Channel Status c VR 615 SN6SO00001 69000001 Admin 2 023 vi Admin 3 024 11 Dispatch 1 002 M Dispatch 2 003 Ivi m EMS1 017 ra EMS 2 018 Ivi m Fire 1 004 v Fire 2 005 Iri Intercom 008 vi Office 1 012 v m Office 2 013 vj m Office 3 014 v Office 4 015 Ivi Office 5 016 vi m Police 1 006 v Police 2 007 vi 001 vi m 009 Ivi 010 v 011 w 3 Maggie B 019 Ivi Max B 022 Ivi Heather C 020 vi DRMBFDADJ 021 Ivi Figure 7 The Channels Tab application menu or press the corresponding Ctrl E hotkey Select a source from the list of connected sources The Drive Status table lists all configured drives and their current status This includes network drives and local DVD RAM archiving drives The Alarms table lists all active alarms that may be present on the selected source To acknowledge an alarm select it from the list and press the Acknowl edge button Consult with your network administrator to fully resolve any recorder configuration issues that you have acknowledged 15 Eventide MediaA gent 2 Workflow Recorder R 4
28. ultiple channels can be monitored at the same time Adjust the overall volume with the volume control at the bottom of the screen In addition the recording state of the channel can be changed Click the Record Enabled checkbox to enable and disable active recording on a channel If des elected any audio currently being recorded will stop until the Record Enabled checkbox is enabled again The status of each channel is displayed in the Channel Status column A colored square indicates the current status The colors correspond to the following states Green The channel is enabled but is not recordering any audio Red The channel is enables and is also recording audio Yellow The channel is disabled Grey The channel is disabled by the system or not recognized Consult your system administrator for details Instant Recall The Instant Recall tab provides a live picture of the activity on a channel By default Instant Recall will contain filters for each channel name on a connected source To create customized filters see the Filters section The records displayed in the record view will correspond to the selected filter and will also correspond to the specified time range To adjust the time range enter a new value for Hours and Minutes Instant Recall will automatically refresh the record view for you To change the channel which is displayed select a new channel name from the channel drop down
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