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Configuring and Monitoring Mail Servers

1. File Edit Yiew Create Actions Administration People Help w Administration 2 Welcome to Domino Administrator R5 administrator Els People amp Groups Files Server Messaging Replication Configuration iB Server egurkha07 Chn z Tools W Domno Directories Ly aaa Person Edit Person Delete Person E Move Mail File Send Upgrade Notifications 7 People LU Chn s Address Book A Name Telephone Company D E Mail gt fie Groups aa Groups Admin Notes Notes Admin Chn Chn amp Mail In Databases amp F e Setup Profiles Ex Certificates C Karthick Karthick C Chn Chn aa Deny Access Groups B Biswakumar Biswakumar B Chn Chn N Raju Raju N Chn Chn DG Babu Babu Chn Chn TB Sivakumar Sivakumar T B Chn Chn i john john williams Chn Chn al Office CIE Figure 1 16 The new user appears in the list of current users gt Double click on the new user listing in Figure 1 16 Upon clicking Figure 1 17 will appear wherein the specified details will appear Below the specification a certificate named UserlD will be attached see Figure 1 17 which contains all the user details Per cen ret ra fer pol wiles Chon Beitr Arbonne seg Ge Edt Geo Create Arten Atahere ee Adrninactreton lt Welcome te Domino Administrator DS Serge zezen fon whereas Ehn D PERSON jon Williams Chr ene TT Ha WerkIHome Other bircellansous Cest caper Administration Fr re
2. Enabling Service Exce KN ence Configuring and Monitoring Mail Servers eG Enterprise v5 6 Restricted Rights Legend The information contained in this document is confidential and subject to change without notice No part of this document may be reproduced or disclosed to others without the prior permission of eG Innovations Inc eG Innovations Inc makes no warranty of any kind with regard to the software and documentation including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks Microsoft Windows Windows NT Windows 2000 Windows 2003 and Windows 2008 are either registered trademarks or trademarks of Microsoft Corporation in United States and or other countries The names of actual companies and products mentioned herein may be the trademarks of their respective owners Copyright 2012 eG Innovations Inc All rights reserved Table of Contents CONFIGURING AND MONITORING A LOTUS DOMINO MAIL SERVER 1 1 1 CONFIGURING A LOTUS DOMINO MAIL SERVER TO WORK WITH THE EG AOENT i 1 1 1 Enabling SNMP for a Domino Server OWS Oli Seo isseecconceiessesvesine cces audzseeawavniehecasevesulaxceciauadsdasianemadiaxe tis aswel eamacedstasenatoomend 2 1 1 1 1 Installing and Configuring the Master SNMP Agent on the Domino Server 3 1 1 1 2 Configuring the Domino SNMP Ereegnes 3 1 1 2 Enabling SNMP for a Domino Server on Em asegeesbeseestt estieesk gegeidee
3. Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 Figure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 Figure 1 24 Figure 1 25 Figure 1 26 Figure 1 27 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure 3 9 Figure 3 10 Figure 3 12 Figure 3 13 Figure 3 14 Figure 3 15 Figure 3 16 Table of Figures Architecture of the Domino SNMP Agent Selecting the Services tab Selecting the SNMP service Providing the path to the Windows NT files The Add Remove Programs option in the Control Panel window Select the Add Remove Windows Components option Selecting the Management and Monitoring Tools option Selecting the SNMP option Providing the path to the Windows 2000 CD Starting the Lotus Domino mail server Opening the Administrator window The Administration tab of the Administrator window Selecting the Register option Adding the details of the new user Adding the user to the Registration queue The new user appears in the list of current users A screen displaying the details of the new user and a certificate Detaching the certificate Changing the certificate name
4. Figure 2 7 Configuring the eGurkhaAgent service to use the eG user name d Finally click on the Apply button in Figure 2 7 followed by the OK button 2 2 Administering the eG Manager to monitor an MS Exchange 5 5 Server After installation of the eG agent follow the following steps to configure eG to monitor MS Exchange servers version 5 5 and 2000 1 Login to eG user interface as an administrative user 2 eG monitors MS Exchange Server 5 5 and MS Exchange Server 2000 as two different server types If the MS Exchange Server 5 5 referred to as Exchange 5 5 the eG Enterprise system is already discovered use the menu sequence _ Infrastructure gt Components gt Manage Unmanage to manage it The screens below depict the process of managing an Exchange 5 5 server clearly 34 Configuring and Monitoring an MS Exchange Server rrofite huen signo Home Configure InfrazinacLre agents Audis COMPONENTS MANAGE UNMANAGE W This page enables the scministratir to manage unmarage the dscovered servers Conponen type Exchange 5 5 MANAGED COMPONENTS UNMANAGED COMPONENTS L92 156 10 1 25 1 Manage Figure 2 8 Managing an Exchange 5 5 server 3 On the other hand if the component is not discovered run discovery to get the Exchange servers discovered or manually add them Proceed to manage discovered components as discussed above Components manually added are however automatically managed
5. Ke Refer Please refer to Configuring and Monitoring Web Servers document for a more elaborate discussion on how to discover components add them manually and manage them 4 Once again on signing out you would be prompted to configure the Exchange 5 5 Mail test However if the Exchange Mail test is already configured for eg while configuring an Exchange 5 5 mail server then no such prompt will appear Ke Refer Please refer to Chapter 1 1 above for a more elaborate discussion on how to configure the Mail test The MsXMail test emulates a client connecting to a Microsoft Exchange server and sending receiving mails The eG Enterprise system by default switches off the execution of the MsXMail test An administrator can optionally turn this test on so that it can be executed on the Exchange 5 5 server Figure 2 9 depicts the complete list of performance tests that are enabled and disabled by default for the chosen exchange 5 5 component 35 Configuring and Monitoring an MS Exchange Server type To enable the test open the ENABLE DISABLE TESTS page by following the menu sequence Agents gt Tests gt Enable Disable In this page you can either preclude or exclude a test from being executed for a specific a test type of a component type For an example to preclude any of the performance tests of Exchange 5 5 component type select the desired option from the drop down list as depicted by the figure Now select the test
6. NEW COMPONENT DETAILS Component type Host IP Host Nick name Port number Agentlass Internal agent assignment External agents Mail 132 165 10 55 132 165 10 55 55 O Yes f No Ze Auto f Manual 192 165 10 62 external_113 Figure 4 2 Adding the details of a new mail server 65 5 A summary of the new component details will then appear as shown in Figure 4 3 below Configuring and Monitoring a Generic Mail Server S Parameters configured for Mail Component Type mr Mail HostIP ii 192 168 10 55 HostName i 192 168 10 55 FortMumber Ta E Figure 4 3 A page displaying a summary of the new mail server details 6 The Generic mail server so added will be managed automatically by eG Enterprise Now try to sign out of the user interface Doing so will bring up the following page which prompts you to configure the Mail test and Processes test for the new Generic mail server LIST OF UNCONFIGURED TESTS E This page enables the administrator to view unconfigured tests Proceed to Signout List of unconfigured tests for Mail PERFORMANCE 1927 168 10 55 55 Mail Processes Figure 4 4 A page displaying the tests the need to be configured for the Generic mail server 7 Click on Mail test to configure it Refer Please refer to Section 1 3 above for a more elaborate discussion on how to configure the Mail test 8 After configuring the Mail test try to sign out once again 9 You
7. H B Folders Bascht ofl Global Address List Citi eGXchange EN egurkha H Configuration haria VAR CS ey john Microsoft Schedule Free Busy Connector EGTES TU Sivakumar T P Srihari AVAR test 00 mF ul E i 10 Recipient s hae PM Figure 2 5 The newly created mailbox being displayed in the Administrator window gt The eGurkhaAgent service should run using the NT account information of the user whose mailbox has been configured for the MsxXMail test gt By default the eGurkhaAgent service uses the LocalSystem account for execution This account however may not permit an external agent to access the mailbox that has been configured for the MsXMail test Hence the eGurkhaAgent service should be made to run using the login information of the user whose mailbox has been configured for the MsXMail test gt For example assume that the administrator has decided to use the Windows NT user john s mail box for configuring the MsXMail test To login to a Windows NT server client john uses the user name john and the password john To ensure that the external agent gains access to john s mailbox for monitoring the above mentioned login information should be passed to the eGurkhaAgent service gt To achieve this do the following a Login to the Windows NT server hosting the external agent as an eG user who has a mailbox on the Exchange server 5 5 b Then open the Services window of the server see
8. Managing a Domino Mail server Viewing the tests to be configured for a Domino Mail server Configuring the test parameters for a Domino Mail server Configuring the Mailbox Size test Selecting the tests to be enabled for Domino Mail server Enabling the tests for the Domino Mail server Selecting NRPC test from the unconfigured tests Configuring the NRPC test The Microsoft Exchange Administrator window The Administrator window Creating a mailbox for a user Specifying the details of the new user account The newly created mailbox being displayed in the Administrator window The Services window displaying the eGurkhaA gent service Configuring the eGurkhaA gent service to use the eG user name Managing an Exchange 5 5 server Selecting the tests to be enabled for Exchange 5 5 component type Enabling the tests for the Exchange 5 5 component type Selecting MsxMail test from the unconfigured tests Configuring the MsXMail test Opening the Microsoft Exchange Active Directory Users and Computers window Creating a new Exchange mail box for user john Specifying the details of the new user account Specifying the password Creating a mailbox Summary of the specifications The E mail Addresses tab Selecting Microsoft Mail Address as the address type Specifying the properties of the address type Viewing the list of unmanaged Exchange 2000 2003 servers The list of unconfigured tests for an Exchange 2000 2003 server Mail test for an Exchange 2
9. Members of this group are E B Domain Corkrollers Security Group ONS Administrators Group H ForeignSecurityPrincipa s DnsUpdatePraxy Security Group ONS dente who are perm e Loadsin Users Domain Admins Security Group Globalkignated administrators y Users finoman Computers Security Group All workstations and serve Domain Controllers Security Group All domain controllers in th Guests Security Group All domain quests Bien Users Security Group All domain users Enterprise Admins Security Group Designated administrators Exchange Domain Servers Security Group Microsoft Exchange Domai Bes Enterprise Servers Security Group Microsoft Exchange Enter List of user Group Policy Creator Owners Security Group Members in this group can Guest User Buik in account For guest accou nts HelpServicesGroup Security Group Group for the Help and Su im wpe Security Group IS Worker Process Group IUSR_EXCHANGE User Buik in account For anony Lei TWAM_EXCHANGE User Buik in account For Intern P naren User Bras and LAS Servers Security Group Servers in this group can rath User Schema Admire Security Group Designated administrators SUPPORT 38894530 User This is a vendor s account User Security Group Members of this group ha User f usr123 User usr2 User f VUSR_EXCHANGE User Account for the viel Stu wins Users Security Group Members who have v
10. TEST PERIOD 5mins HOST 192 168 10 25 PORT 691 EXCHANGESERVERNAME excgsrv DD FREQUENCY DETAILED DIAGNOSIS Figure 3 14 Configuring the Disconnected Mailboxes test 8 In Figure 3 14 specify the following gt TEST PERIOD How often should the test be executed gt HOST The IP address of the machine where the Exchange Server is installed gt PORT The port number through which the Exchange Server communicates 47 Configuring and Monitoring an Exchange 2000 2003 Server gt EXCHANGESERVERNAME Enter the name of the Exchange server to be monitored gt DD FREQUENCY The DD FREQuENCY refers to the frequency with which detailed diagnosis measures are to be generated The default is 1 1 This indicates that by default detailed measures will be generated every time this test runs and also every time the test detects a problem Typically detailed diagnosis frequencies are set globally using the DIAGNOSIS CONFIGURATION page that appears when the Configure gt Diagnosis menu sequence is followed This global setting can be overridden at the test level using the DD FREQUENCY parameter To disable the detailed diagnosis capability for a test you can set this parameter to 0 0 gt DETAILED DIAGNOSIS To make diagnosis more efficient and accurate the eG Enterprise suite embeds an optional detailed diagnostic capability With this capability the eG agents can be configured to run detailed more elaborate
11. 2003 Server c In the New Object User dialog box that appears see Figure 3 3 specify the details of the mailbox being created After providing the user name specify a User logon name the name using which the user logs into the Exchange server and select the site on which the mailbox is being created from the adjoining list box here the site name will be prefixed by an symbol see Figure 3 3 The User logon name and the Site name together forms the Email ID of the user mailbox For example in Figure 3 3 below the Email ID of the mailbox elvis is elvis e2k com This is the email ID that will have to be specified against the XCHGMAILBOXNAME parameter New Object User Create ir ezk ai box First name elvis Initials Last name Full name elvis User logon name Site User logon namA amp pre Windows 2000 User Iqgon name Site Email ID of the user mailbox S Cancel Figure 3 3 Specifying the details of the new user account d Next specify the Password for the new user account and confirm it by retyping it in the Confirm Password text box Then check the Password never expires check box and click the Next gt button to continue see Figure 3 4 New Object User Create im ek com Users Password Confirm password User must change password at next logon User cannot change password Account is disabled Back Cancel Figure 3 4 Specifying the pas
12. 8 1 NEW COMPONENT DETAILS Component type External Exchange Host IF i 192 160 10 53 Host Nick name 192 168 10 53 Port number gj External agents Figure 8 1 Adding an External Exchange server 3 Now when you try to sign out the following screen will appear prompting you to 76 Configuring and Monitoring External Exchange Server configure the Mail test LIST OF UNCONFIGURED TESTS This page enables the administrator to view unconfigured tests Proceed to Signout gt List of unconfigured tests for External Exchange PERFORMANCE 192 168 10 53 691 Mail Figure 8 2 A page listing the unconfigured tests for the External mail server 4 Click on the Mail test entry in this page to configure it Ke Refer Please refer to Section 1 3 above for a more elaborate discussion on how to configure the Mail test While configuring the Mail test ensure that the port numbers SENDPORT and RECEIVEPORT user names SENDUSER and RECEIVEUSER the email IDs FROMID and TOID and the RECEIVEHOST configured for the test are applicable to all the Exchange servers that are in the cluster 5 Then click the Update button in the Mailtest configuration page to update the configuration 6 Finally sign out of the administrative interface 8 2 Monitoring the External Mail Server 1 Login as a monitor supermonitor to the eG monitor user interface 2 Click on the Components option in the menu bar
13. Domino data directories are in your search path gt If you need to add the Windows SNMP Service to your system be prepared to reinstall any Windows service packs immediately after adding the Windows SNMP Service gt The Windows SNMP Service is configured by double clicking the Network icon in the Control Panel then selecting the Services tab then selecting SNMP Service and then clicking the Properties button You will want to configure appropriate trap destinations and community names for your remote management infrastructure gt The Domino SNMP Agent is configured as a Windows Service and is set up to run automatically This means that once the Domino SNMP Agent is configured it is virtually always running even when Domino is not If you later upgrade Domino 12 Configuring and Monitoring a Lotus Domino Mail Server you should stop the LNSNMP and Windows SNMP Services before beginning the upgrade process To configure the LNSNMP agent do the following 1 Stop the LNSNMP and SNMP services using the following commands net stop Insnmp net stop snmp 2 Configure the Lotus Domino SNMP agent as a service using the following command Insnmp Sc 3 Start the SNMP and LNSNMP services by issuing the following commands net start snmp net start Insnmp After configuring the LNSNMP agent start the Domino server add in tasks such as the QuerySet Event Interceptor and Statistic Collector tasks using the procedure discussed
14. For support information To change this program or remove it From your computer click Change or Remove GA CuteFTP 9 EditPlus 2 e 6G 4gent fp HP LaserJet 2200 Uninstaller Aa HTML Help Workshop ER Irfanview remove only im Java 2 Runtime Environment Standard Edition 1 3 1_09 ew LiveUpdate 1 80 Symantec Corporation qe Macromedia Dreamweaver 4 Gen Macromedia Extension Manager E Microsoft Internet Explorer 6 Si Microsoft Office 2000 SR 1 Premium ER MicrnenFh OFFice YP Drofeceiop zl Figure 1 6 Select the Add Remove Windows Components option 5 Then a list of windows components that can be added will appear Select the Management and Monitoring Tools option from this list and click the Details button to view more details about it see Figure 1 7 Windows Components Wizard Windows Components fou can add or remove components of Windows 2000 To add of remove a component click the checkbox A shaded bos means that only part of the component will be installed To see what s included in a component click Details Components SP Indexing Service BS Internet Explorer O Wi Internet Information Services I5 DIME 3 RMR E Description Includes tools for monitoring and improving network performance Details Back Cancel vie M anagement and Monitoring Tools Ee E Messane Queuing Services 0 2 ME 2203 6 ME Total disk space required Space available on disk Figure 1 7 Selecti
15. Help EGTESTOS sl fai sl EI abala eu zc lel el eG Jrganization Display Name lt Address Book Wiews Babu E Baddri Citrix Site B eGXchange 9 egurkha H Configuration hari AVAR Mailboxes LS Sa Microsoft Schedule Free Busy Connector EGTESTO9 Sivakumar T P Srihari AVAR test OO i o E e 10 Recipient s ZAPEN Figure 2 2 The Administrator window c Next select the site on which the mailbox is to be created click on the File option on the menu bar and select New Mailbox to create a new mail box on the selected site see Figure 2 3 ZG Mead Fechange fulmeroch aloe jima EG TES TOS im Sia michanga Recipes Ch 1157 RUIDO amp 12 eM RWO AAM 5 PT AM LAS DT AM he Heroi Schedules Free Burp Correcte EGTES TION LAA EED AM ZE Skunkuma TE AE SO AM A Erma VAR Ana ISAM ipigi TC Wid AM Figure 2 3 Creating a mailbox for a user d In the Properties dialog box that appears see Figure 2 4 specify the details of the user s mailbox If the Windows NT user account which is to be associated with the new mailbox already exists in the same domain as the MS Exchange server then that user account will be automatically displayed against Primary Windows NT Account see Figure 2 4 However 30 Configuring and Monitoring an MS Exchange Server such an automatic association is possible only if the name of the user account and the mailbox are the same If not you can click on the Primary Windows N
16. Home Page Administration Forms Permissions Outlook Security Settings Type Folder containing Mail Items Location All Public Folders Description When posting to this folder use Outlook Security Form DI Je Automatically generate Microsoft Exchange views Folder Size Cancel Apply Help Figure 3 39 Choosing the Outlook Security Form option 25 Then click on the Permissions tab in Figure 3 39 and set the Reviewer role for the Default user see Figure 3 40 Give the Editor role only to people who administer Outlook security settings Priya Properties 2 x General Home Page Administration Forms Permissions Name Role Default eGTester Anonymous Reviewer Owner Contributor Add Remove Properties Permissions l Create items Folder owner Iw Read items Folder contact Je Folder visible Delete items Te None C Own C all Create subfolders Edit items None C Own C al Cancel Apply Help Figure 3 40 Selecting the Reviewer role 26 Finally click the Apply button and then the OK button to save the changes 63 Configuring and Monitoring a Generic Mail Server Configuring and Monitoring a Generic Mail Server eG includes specialized models for Microsoft Exchange and Lotus Domino mail server Any other mail server can be monitored as a generic mail server referred to as Mail in the eG user interface A generic mail s
17. Local System Local System Local System Local System Local System Local System Network 5 Local System Local System Local System Network 5 Network 5 Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Local System Figure 2 6 The Services window displaying the eGurkhaAgent service ES Double click on the eGurkhaAgent service in Figure 2 6 to open its Properties see Figure 2 7 dialog box Click on the Log On tab of the dialog box see Figure 2 7 select the This Account option and specify the name of user whose mailbox is to be configured Then specify the Password of the user and confirm it by retyping it in the Confirm Password text box This name and password should be the same as those specified while creating the user on Windows NT The Browse button can also be used to specify the user name see Figure 2 7 33 Configuring and Monitoring an MS Exchange Server eGurkhaAgent Properties Local Computer E 3 x General Log Un Recovery Dependencies Log on as Local System account Allow service to interact with desktop fe This account Eu Browse Password E Contirm password iz fou can enable or disable this service for the hardware profiles listed below Hardware Profile Enabled Enable Disable ze zm
18. Mail Address SMTP Address co Mal Address Lotus Notes Address Novell GroupWise Address Figure 3 8 Selecting Microsoft Mail Address as the address type iV In Figure 3 8 that appears next specify the properties of the chosen address type Enter the name of the organizational unit see Figure 3 9 that houses the mailbox in the Network name text box Then in the Postoffice name text box specify the name of the site see Figure 3 9 on which the mailbox has been configured Finally the Mailbox name see Figure 3 9 is to be specified Microsoft Mail Address Properties General Network name ezk Postothice name Jezkcom Mailbox name Jelvis Cancel Apply Help Figure 3 9 Specifying the properties of the address type V Next click on the Apply button and then the OK button to return to Figure 3 9 Finally click on the Apply and OK buttons in Figure 3 7 to complete the process of creating the MAPI service 3 2 Administering the eG Manager to monitor an Exchange 2000 2003 Server After installation of the eG agent follow the following steps to configure eG to monitor Exchange 2000 2003 servers 44 Configuring and Monitoring an Exchange 2000 2003 Server 1 Login to eG user interface as an administrative user 2 If the Exchange Server 2000 2003 referred to as Exchange in the eG Enterprise system is already discovered use the menu sequence Infrastructure gt Components gt Manage Unmanage to ma
19. System Manager right click on the Public Folders sub node within select the New sub menu from the shortcut menu that appears and then choose the Public Folder option to create a new public folder on the Exchange server see Figure 3 33 59 Configuring and Monitoring an Exchange 2000 2003 Server fe Exchange System Manager Console Window Help Action View e al m Bopien Tree Public Folders Connected to EGITLABO1 di eGExchange Exchange Folder Name E Global Settings SPinternet Newsgroups 7 Lei Recipients gy Servers TE Connectors Tools E Chat Communities E A Folders 7a Public Folder CH Internet Connect to view System Folders Public Folder view d New Window from Here Cut Copy Delete Refresh Export List Properties Help Creates a new Public Folder object Figure 3 33 Creating a new Public Folder 18 Name the new public folder as Outlook Security Settings see Figure 3 34 and then click the Apply and OK buttons therein to register the changes Properties General Replication Limits Details GH Name Duech Security Settings Path Oe Public folder description Je Maintain per user read and unread information for this folder Cancel Apply Help Figure 3 34 Naming the new public folder 19 Then switch back to the Outlook client and open the directory to which the files of admpack ex
20. TCP Port Status TCP Traffic Uptime Windows Network Traffic Windows Services Test type Performance DISABLED TESTS Application Connections Application Event Log Dell Array Controllers Dell Drives Disk Hardware ArrayControl Hardware Drive Hardware Fan Hardware Overview Hardware Status Hardware Temperature Hardware Voltage Log File Monitor Log Monitor OS Cache Security Log Stratus Hardware Traps System Event Log Throughput Windows Processes Windows Service Status Figure 2 10 Enabling the tests for the Exchange 5 5 component type Then return to the AGENTS TESTS SPECIFIC CONFIGURATION page using the menu sequence Agents gt Tests gt Configure gt Specific Configuring and Monitoring an MS Exchange Server First choose Exchange 5 5 from the Component type list box and the specific component from the Component name list box Then choose type of a test say as Performance from the Test type list box Doing so will provide the agent summary details and as well the configuration status of all the tests pertaining to the chosen component respectively To configure an unconfigured test select the MsxMail test from the UNCONFIGURED TESTS list box and click on the Configure button This will invoke the parameters to be configured for the chosen test Finally click on the Update button to implement the changes as depicted by the Figure 2 10 AGENTS TESTS SPECIFIC CONFIGURATION Il
21. UNMANAGED COMPONENTS 192 169 10 55 50 Un ara gee 1 Hanaga Delete Components Delete Components Figure 5 2 Managing the selected Qmail server 3 Now try to sign out of the user interface Doing so will bring up the following page which lists the unconfigured tests for the Qmail server List of unconfigured tests for Qmail Ee 192 168 10 55 Mail Processes Qmail Delivery Qmail Messages gmail Queues Omail Snd Concur Figure 5 3 A page displaying the tests the need to be configured for the Qmail server 4 Click on the Qmail Delivery test to configure it Figure 5 4 will then appear Qmail Delivery parameters to be configured for 192 168 10 55 Qmail 192 168 10 55 TEST PERIOD Smins wi HOST 192 168 10 55 PORT NULL LOGDIR c egurkha Figure 5 4 Configuring the Qmail Delivery test 5 Here specify the following gt TEST PERIOD How often should the test be executed gt HOST The host for which the test is to be configured 69 Configuring and Monitoring a Qmail Server PORT The port at which the specified HOST listens LOGDIR This test parses the qmail log files to extract the required measures Therefore in the LOGDIR text box here specify the complete path to the qmail log directory which stores the log files for example var log qmail 6 Then attempt to sign out of the administrative interface When the LIST OF UNCONFIGURED TESTS appears choose to configure the Qmail Q
22. a SAF Agent Server Services for Macintosh Simple TCP IP Services SNMP Service Figure 1 3 Selecting the SNMP service 5 If you are then prompted for the path to the Windows NT files provide the correct path and click on the Continue button to begin installing the SNMP Service see Figure 1 4 Configuring and Monitoring a Lotus Domino Mail Server To install the SNMP service on Windows 2000 do the following 1 2 J Control Panel Windows NT Setup x ess a Figure 1 4 Providing the path to the Windows NT files Once installation is complete reboot the system Login to the Windows 2000 system as an administrator After the system reboots ensure that all service packs are re installed Click on the Start button on the taskbar and follow the menu sequence Settings gt Control Panel Double click on the Add Remove Programs option in the Control Panel window see Figure 1 5 ae ST ES ER File Edit view Favorites Tools Help de Back Qsearch G4 Folders WD XxX en Eav E Control Panel DI Ei Go Control Panel Add Remove Programs Installs and removes programs and Windows components Windows Update Windows 2000 Support Name PS Accessibility Options ES Add Remove Hardware Add Remove Programs l Administrative Tools Automatic Updates JJ Date Time S Display s Find Fast Cif Folder Options Fonts A Game Controllers GF internet Options gt Java
23. a Form Publish Form As Script Debugger Remove nsions ve access to these attachments Add Example TXT ZIP HTML BMP Level 2 File Extensions Users can save but not open these attachments in Outlook Remove Add Miscellaneous Custom Form Settings Enable scripts in one off Outlook forms Wien everciiting a cuctom action via Cn block ahiect model Prompt User Ze Automatically approve Automatically deny E E Figure 3 37 Publishing the form 22 Provide the name Outlook Security Form to the form being published see Figure 3 38 and click the Publish button to publish it Publish Form As Look In Outlook Folders D Browse EE Outlook Security Settings Display name Outlook Security Form Publish Form name Outlook Security Form Cancel Message class IPM Post Outlook Security Form Figure 3 38 Specifying a name for the form 23 Close the form you opened from the oft file 24 Open Microsoft Outlook select the Outlook Security Settings public folder right click on it and choose Properties from its shortcut menu In the General tab of the Properties dialog box that opens see Figure 3 39 ensure that Outlook Security Form option is chosen from the When posting to this folder use list box 62 Configuring and Monitoring an Exchange 2000 2003 Server Outlook Security Settings Properties KEZ General
24. be configured for asyncmail IronPort AsyncOS Mail ASTNCMAIL TEST PERIOD 5mins el HOST 192 166 10 169 SAMPPORT Ji6i TIMEOUT CG JED SAMPVER STON CA SNMPCOMMUNITY public APPLY TO OTHER COMPONENTS SH Update Figure 10 5 Configuring the Asyncos Fan Status test 8 Here specify the following gt TEST PERIOD How often should the test be executed gt HOST The host for which the test is to be configured gt SNMPPORT The port at which the server exposes its SNMP MIB The default is 161 gt TIMEOUT Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds gt SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the SNMPVERSION list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list gt SNMPCOMMUNITY The SNMP community name that the test uses to communicate with the server This parameter is specific to SNMP v1 and v2 only Therefore if the SNMPVERSION chosen is v3 then this parameter will not appear gt USERNAME This parameter appears only when v3 is selected as the SNMPVERSION SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configura
25. clicking the test parameters will be displayed see Figure 1 27 a TEST PERIOD How often should the test be executed b HOST The IP address of the machine where the Domino server is installed c PORT The port number through which the Domino mail server 26 Configuring and Monitoring a Lotus Domino Mail Server communicates d HTTPPORT The port of the Domino HTTP server e USERNAME The user name using which the test needs to connect to the Domino mail server f PASSWORD The password of the specified USERNAME g CONFIRM PASSWORD Confirm the password by retyping it here NRPC parameters to be configured for 192 168 10 46 25 Domino Mail 192 168 10 46 TEST PERIOD 5mins HOST 192 168 10 46 PORT 25 HTTPPORT 80 USERNAME admin PASSWORD CONFIRM PASSWORD Figure 1 27 Configuring the NRPC test 19 Finally click on the Update button to register the changes 1 4 Monitoring the Lotus Domino Mail Server To view the measurements collected during monitoring do the following 1 Login as a monitor supermonitor user via the eG user interface 2 Click on the Components option in the menu bar and select the Servers option from the Components menu 3 From the displayed independent components list click the Domino Mail server The layer model of the Domino mail server will then appear Click on a layer to view the tests mapped to it and click on a test to view the corresponding meas
26. in Section Configuring the Domino SNMP Agent Note If you ever need to undo the configuration of the Lotus Domino SNMP Agent as a service enter this command Insnmp Sd 1 2 Configuring the Lotus Domino Mail Server for the DominoNrpcfTest The DominoNrpcTest executed by an eG external agent simulates clients sending and receiving mails via a Lotus Domino mail server using the NRPC protocol This test monitors the availability and performance of the Lotus Domino mail server The two main parameters of this test are gt The user name of a mailbox on the Domino server that the test uses to send and receive mails gt The password for the user mailbox The following are the pre requisites for the functioning of this test 1 The eG external agent that is executing the DominoNrpcTest should be installed on a Windows NT 2000 server client in the same domain as the Lotus Domino mail server 2 While deciding on a mailbox to be used for configuring the test the administrator Should first check whether the mailbox exists on the Domino server If no mailboxes exist then create one using the instructions given below and then configure the same for the test gt Start the LNSNMP service by specifying the following command at the 13 Configuring and Monitoring a Lotus Domino Mail Server command prompt net start LNSNMP gt Then start the mail server using the following menu sequence see Figure 1 10 Ke v E eg Recycle B
27. is already discovered use the Infrastructure gt Components gt Manage Unmanage menu to manage it Otherwise run discovery to get the Domino mail Servers discovered Infrastructure gt Components gt Discover or manually add the Domino mail servers Infrastructure gt Components gt Add Modify Adding components manually will automatically render them managed 3 To manage the discovered components go to the Infrastructure gt Components gt Manage Unmanage page The process of managing a component is clearly depicted by Figure 1 20 below Ke Refer For a more detailed procedure for managing components refer to Configuring and Monitoring Web Servers document 20 Configuring and Monitoring a Lotus Domino Mail Server dEMau gg 14 47 52 Obrrofie Heip signout Ailitir Home Configure Inirastructe Agents COMPONENTS MANAGE UNMANAGE LO This page enables the administrator ta manage unmanage the discovered servers Component type Domino Mail HAN AGED COMPONENTS UNMANAGED COMPONENTS J192 266 10 40 25 Unmanage gt Delete Component Dolote Components Figure 1 20 Managing a Domino Mail server 4 Now on attempting to sign out the following screen appears prompting users to configure the Domino Mail test and the Domino MailboxSize test The Domino Mail test monitors the availability of the mail server from an external perspective To do this the Domino Mail test sends a test mail pe
28. the eGurkhaAgent service uses the LocalSystem account for execution This account however may not permit an external agent to access the mailbox that has been configured for the XChgMailTest Hence the 42 Configuring and Monitoring an Exchange 2000 2003 Server eGurkhaAgent service should be made to run using the login information of the user whose mailbox has been configured for the XChgMail test i For example assume that the administrator has decided to use the Windows 2000 user elvis s mail box for configuring the XChgMail test To login to a Windows 2000 server client e vis uses the user name e vis and the password elvis To ensure that the external agent gains access to elvis s mailbox for monitoring the above mentioned login information should be passed to the eGurkhaAgent service The process to be followed for performing this has already been discussed j MAPI should be configured in the Exchange 2000 2003 server k MAPI is used by an Exchange server 5 5 2000 2003 for internal messaging purposes The XChgMail test and the MsXMail test require MAPI to be up and running in the Exchange server While this service is configured in an Exchange server 5 5 by default it is not the case in an Exchange 2000 2003 server To configure this service do the following 8 Open the Active Directory Users and Computers window using the menu sequence Start gt Programs gt Microsoft Exchange gt Active Directory Users and Comp
29. 0 1 PORT 25 XCHGSITENAME change XCHGMAILBOXNAME eg XCHGORGNAME citrix Figure 2 12 Configuring the MsXMail test 6 Finally click the Update button in Figure 2 12 7 Once you are done with the configuring sign out of the administrative interface 8 Then start the eG agent on the system that is hosting the Exchange server 2 3 Monitoring the MS Exchange 5 5 Server 1 Login to the monitor user interface of an Exchange 5 5 server 2 Click on the Components option in the menu bar and select the Servers option from the Components menu 3 View the Exchange 5 5 Server in the independent components list and click on it to view its layer model tests and measurements 38 Configuring and Monitoring an Exchange 2000 2003 Server Configuring and Monitoring an Exchange 2000 2003 Server This chapter deals with the following gt Configuring an Exchange 2000 2003 server gt Administering the eG manager to monitor an Exchange 2000 2003 server gt Monitoring the Exchange 2000 2003 server 3 1 Configuring an Exchange Server 2000 2003 to work with the eG Manager The XchgMail test which is executed by an eG external agent mimics an MS Outlook mail client that sent and receives mails from an Exchange server Whereas eG Enterprise s Mail test relies on SMTP and POP3 IMAP protocols to communicate with the mail server the XchgMail test is used for emulating client accesses via the native Microsoft Mail proto
30. 000 2003 server Configuring the Disconnected Mailboxes test Selecting the tests to be enabled for Exchange 2000 2003 server Enabling the tests for the Exchange 2000 2003 server Figure 3 17 Selecting Mapi Mail Service test from the unconfigured tests Figure 3 18 Figure 3 19 Figure 3 20 Figure 3 21 Figure 3 22 Figure 3 23 Figure 3 24 Figure 3 25 Figure 3 26 Figure 3 27 The Active Directory Users and Computers console Properties of the chosen user account Configuring the XchgMailBox test Message box indicating a problem in sending mails Selecting the Add Remove Features option Choosing to customize the Outlook installation Viewing the currently installed applications Selecting the Collaboration Data Objects option The End use license agreement Selecting the install directory Figure 3 28 Figure 3 29 Figure 3 30 Figure 3 31 Figure 3 32 Figure 3 33 Figure 3 34 Figure 3 35 Figure 3 36 Figure 3 37 Figure 3 38 Figure 3 39 Figure 3 40 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 6 1 Figure 7 1 Figure 7 2 Figure 8 1 Figure 8 2 Figure 9 1 Figure 9 2 Figure 9 3 Figure 10 1 Figure 10 2 Figure 10 3 A page displaying a summary of the new IronPort AsyncOS Mail Server details Figure 10 4 A page displaying the tests that need to be configured for the IronPort AsyncOS Mail Server Figure 10 5 Installing Orktools e
31. Agent 1 1 1 Enabling SNMP for a Domino Server on Solaris To enable SNMP on a Domino server on Solaris follow the broad steps given below gt Install the Master SNMP agent on the Domino server gt Configure the Domino SNMP agent to communicate with the Master SNMP agent gt Each of these steps has been discussed in great detail below Configuring and Monitoring a Lotus Domino Mail Server 1 1 1 1 Installing and Configuring the Master SNMP Agent on the Domino Server On Solaris platform the Domino SNMP Agent uses the SMUX protocol per RFC 1227 to communicate with the system s Master SNMP Agent The Solaris Master SNMP Agent does not Support the SMUX protocol making it necessary to substitute a Master SNMP Agent that does On Solaris platforms Domino includes a suitable NET SNMP Master Agent called NET SNMPD already configured to support the SMUX protocol and the Domino SNMP Agent Note Before using NET SNMPD disable any existing Master SNMP Agent Please follow the steps below for disabling an existing Master SNMP Agent running on Solaris gt Log in as root gt Stop the snmpdx daemon by typing etc rc3 d S76snmpdx stop gt Disable the snmpdx daemon by issuing the command mv etc rc3 d S76snmpdx letc rc3 d s76snmpdx To use the NET SNMPD that is provided with Domino do the following 1 Login as the root user 2 Next install the NET SNMPD files Enter this command changing the Domino executable path if ne
32. Agents gt Tests gt Configure gt Specific 16 First choose Domino Mail from the Component type list box and the specific component from the Component name list box Then choose type of a test say as Performance from the Test type list box Doing so will provide the agent summary details and as well the configuration status of all the tests pertaining to the chosen component respectively AGENTS TESTS SPECIFIC CONFIGURATION This page enables the administrator to configure a test for a component Click here to enable and disable performance tests for Domino Mail Component type Domino Mail Component Search Component name 192 168 10 46 25 g Test type Performance AGENT SUMMARY INTERNAL AGENT 192 168 10 46 EXTERNAL AGENT S 192 168 8 72 UNCONFIGURED TESTS CONFIGURED TESTS EXCLUDED TESTS Mailbox Size Tests with specific configuration Mail Tests with default configuration Disk Activity Disk Space Domino Memory LO Waits Lotus Domino Lotus Notes Database Lotus Notes LDAP Lotus Notes Mail Lotus Notes MTA Lotus Notes Network Figure 1 26 Selecting NRPC test from the unconfigured tests 17 To configure an unconfigured test select the NRPC test from the UNCONFIGURED TESTS list box and click on the Configure button This will invoke the parameters to be configured for the chosen test Finally click on the Update button to implement the changes as depicted by the Figure 1 27 18 Upon
33. Exchange 2000 2003 server is installed gt PORT The port number through which the Exchange 2000 2003 server communicates The default port number is 691 gt ISPASSIVE If the value chosen is YES then the Exchange 2000 2003 server under consideration is a passive server in an Exchange cluster No alerts will be generated if the server is not running Measures will be reported as Not applicable by the agent if the server is not up This parameter will be available for every Exchange server test uptill the APP_PROCESSES layer gt XCHGMAILBOXNAME Specify the email ID on the Exchange server that is to be used by this test for sending receiving mails To know the email ID that corresponds to a user mailbox do the following i On the Exchange server follow the menu sequence Programs gt Administrative Tools or Control Panel gt Administrative Tools gt Active Directory Users and Computers ii Figure 3 18 will then appear In the tree structure in the left pane of Figure 3 18 expand the node that corresponds to the Site on the Exchange server and then click on the Users folder within 50 Configuring and Monitoring an Exchange 2000 2003 Server E Active Directory Users and Computers e Ele Action yew Window Help e EUR A gzip ep ke active Directory Users and Computers Users 31 objects 4 5 Saved Queries a egexchange com H E Bulttin J Computers Buik in sccount For admire Security Group
34. Exchange Alias sl agp e2k com Lg Administrator User Built in account For admini H E Builtin cert Publishers Security Group Enterprise certification an H Computers demo User H E Domain Controllers PonsAdmins Security Group DNS Administrators Group CS ForeianSecurityPrincipals f DnsUpdatePr Security Group DNS clients who are permi bin Admins Security Grou Designated administrators Delegate Control Y Ge a Find of Computer All domain guests All Tasks gt Contact ve All domain users Group Printer in Contr Security Group Gl domain controllers in th View b New Window from Here Refresh Shared Folder Export List a Security Group Exchange Domain Servers Properties Help User Built in account For quest IUSR_EGTES User Built in account For anony Le IWAM_EGTES User Built in account For Intern User Key Distribution Center Se Security Group Servers in this group can Security Group Designated administrators User in Comp Security Group All workstations and serve a Designated administrators Security Group Exchange Enterprise Serv Security Group Members in this group can Administrator demo e2k com egtest e2k com elvis e2k com junk junk com Administrator demo egtest elvis Test Figure 3 2 Creating a new Exchange mail box for user john 40 Configuring and Monitoring an Exchange 2000
35. Figure 2 6 using the menu sequence Start gt Programs gt Administrative Tools gt Services 32 Configuring and Monitoring an MS Exchange Server DP u Services File Action View Help e e m AB R gt m n w gy Services Local a Services Local Select an item to view its description Extended Standard Sy Alerter Sa Application Layer Gat Sy Application Management Sa Automatic Updates Sy Background Intelligen Sy ClipBook By COM Event System 4 COM System Applic Sa Computer Browser Sa Cryptographic Services Sy Def Watch Sa DHCP Client Sa Distributed File System Sy Distributed Link Tracki SRy Distributed Link Tracki Sa Distributed Transactio Sa DNS Client Sa eGAgentMon 4 eGMon Sy eGurkhaAgent Sy eGurkhaTomcat 84 Error Reporting Service Event Log Bs File Replication 84 Help and Support Sau SSL Sa Human Interface Devi 84 115 Admin Service Sa IMAPI CD Burning CO Sy Indexing Service Sy Internet Connection Sy Intersite Messaging Ry IPSEC Services Sa Kerberos Kev Distribu Description Notifies selected users and comput Provides support For application lev Processes installation removal an Enables the download and installati Transfers data between clients an Enables ClipBook viewer to store in Supports System Event Notification Manages the configuration and tra Maintains an updated list of compu Pr
36. Plug in 1 3 1_09 Keyboard Mouse Network and Dial up Connections amp Phone and Modem Options W Power Options 9 Printers Regional Options Scanners and Cameras 3 Scheduled Tasks lt Sounds and Multimedia OD Symantec LiveUpdate Kl system users and Passwords Customizes accessi Installs removes 4 Installs and remove Configures administ Configures Automat Sets the date time Customizes your de Microsoft Find Fast Customizes the disp Displays and manag Adds removes an Configures your Int Java Plug in Control Customizes your ke Customizes your ma Connects to other c Configures your tel Configures energy Adds removes an Customizes settings Configures installed Schedules computer Assigns sounds toe This applet allows y Provides system inf Manages users and Figure 1 5 The Add Remove Programs option in the Control Panel window 4 Next select the Add Remove Windows Components option from the Add Remove Programs dialog box see Figure 1 6 Configuring and Monitoring a Lotus Domino Mail Server Ep Add Remove Programs ez Ss Change or Remove Programs Add New Programs Add Remove W i M d DS Components e Set Program Access and Defaults Sort bel Name ba fo SMB Currently installed programs Adobe Acrobat 5 0 SH Used Lask Used On Frequently 3102004 Click here
37. SABLE TESTS DI This page enables the administrator to enable and disable performance tests for a component type Component type Exchange 2000 2003 ENABLED TESTS Exchange Public Store Exchange Queues Handles Usage Mail Memory Details Memory Usage Network Network Traffic OS Details Page Files Processes Store VM Status System Details System Event Log TCP TCP Port Status TCP Traffic Uptime Windows Network Traffic Windows Processes Windows Services Mapi Mail Service S Test type Performance DISABLED TESTS Exchange Clients Exchange Connectors Exchange Mail Transfer Exchange MailBox Exchange Store Groups Exchange Traffic Hardware ArrayControl Hardware Drive Hardware Fan Hardware Overview Hardware Status Hardware Temperature Hardware Voltage Log File Monitor Log Monitor OS Cache Security Log Stratus Hardware Traps System Events Throughput Virus Scans Windows Service Status Figure 3 16 Enabling the tests for the Exchange 2000 2003 server 10 Then return to the AGENTS TESTS SPECIFIC CONFIGURATION page using the menu sequence Agents gt Tests gt Configure gt Specific First choose Exchange 2000 2003 from the Component type list box and the specific component from the Component name list box Then choose type of a test say as Performance from the Test type list box Doing so will provide the agent summary details 49 Configuring and Monitoring a
38. T Account button to explicitly define the association john Properties E Delivery Restrictions Delivery Options Frotocols Custom Attributes Limits Advanced General Organization Fhone Notes Distribution Lists E mail Addresses First lee Initials Last Display fiohn Alias Address 0 Anson Road Title Administrator 05 20 International Plaza SE EG Innovations mp City Singapore Department Development State o Office ss Zip Code ora Assistant Country Singapore Phone 65 64230528 Cd DOMAINohn Horne site eGschange Home server EGTESTOS OF Cancel Apply Help Figure 2 4 Specifying the details of the new user account e Finally click the Apply button in Figure 2 4 to register the changes and then click the OK button to close the dialog box f Once back in the Exchange Administrator window see Figure 2 5 drill down the tree structure in the left pane using the following node sequence lt Organization name gt gt lt Site name gt gt Recipients see Figure 2 5 This will display the list of mailboxes in the right pane Note that the newly created mailbox is listed therein see Figure 2 5 31 Configuring and Monitoring an MS Exchange Server Le Microsoft Exchange Administrator Server EGTESTO9 in Site eGXchange Recipients be File Edit View Tools Window Help EGTESTOS sl fan sl f alala eu zl Slee g Display Name H EFA Address Book views EN Babu
39. The eG user should be added to the qmail group 5 2 Administering the eG Manager to monitor a Qmail Server To achieve this do the following 1 Login to the administrative interface of eG as an administrator admin 2 If a Qmail server is already discovered then directly proceed towards managing it using the MANAGE UNMANAGE page Infrastructure gt Components gt Manage Unmanage However if it is yet to be discovered then run discovery Infrastructure gt Components gt Discover to get it discovered or add the component manually using the ADD MODIFY COMPONENTS page Infrastructure gt Components gt Add Modify Remember that components manually added are managed automatically Discovered components 67 Configuring and Monitoring a Qmail Server however are managed using the MANAGE UNMANAGE page Figure 5 1 and Figure 5 2 clearly illustrate the process of managing the Qmail server Ke Refer For more details on managing components refer to Configuring and Monitoring Web Servers document 20 May 08 14 30 49 Qrrotte Stein signout Achmin Configures Infrastructure Agents Audis MANAGED COMPONENTS UNMANAGED COMPONENTS 192 168 10 55 50 Hnmmanagtezt Delete Components Deilete Components Figure 5 1 Selecting the Qmail server to be monitored 68 Configuring and Monitoring a Qmail Server 20 May 08 11 47 48 Girregte Qrem Admin Configure Infragiructure Agents MANAGED COMPONENTS
40. This page enables the administrator to configure a test for a component Click here An to enable and disable performance tests for Exchange 5 5 Component type Exchange 5 5 Component Search Component name 192 1 10 1 2 Test type Performance AGENT SUMMARY INTERNAL AGENT EXTERNAL AGENT S UNCONFIGURED TESTS CONFIGURED TESTS EXCLUDED TESTS Mail Tests with default configuration Disk Activity Disk Space Handles Usage Memory Details MsXCache MsxXDB MsxXMailRetrieval MsXMailService MsXStore Network Network Traffic OS Details os oo Figure 2 11 Selecting MsxMail test from the unconfigured tests 5 Upon clicking the test parameters will be displayed see Figure 2 12 gt TEST PERIOD How often should the test be executed gt HOST The IP address of the machine where the Exchange 5 5 server is installed gt PORT The port number through which the Exchange 5 5 server communicates The default port number is 25 gt XCHGMAILBOX Specify the user name or the user ID of a user mail box available on the Exchange server that is to be used for this test XCHGSITENAME The name of a site in the Exchange server XCHGORGNAME The name of the organization in the Exchange server to which the specified site belongs 37 Configuring and Monitoring an MS Exchange Server MsXMail parameters to be configured for 192 168 10 1 25 Exchange 5 5 192 168 10 1 TEST PERIOD 5 mins iM HOST 192 168 1
41. a new IronPort AsyncOS Mail Server Configuring the Asyncos Fan Status test 81 82 82 82 83 Configuring and Monitoring a Lotus Domino Mail Server Configuring and Monitoring a Lotus Domino Mail Server This chapter enables you to gain a clear understanding of the procedures that go into gt Configuring a Lotus Domino Server to work with an eG agent gt Administering the eG manager to monitor the Lotus Domino mail server gt Monitoring the Lotus Domino mail server 1 1 Configuring a Lotus Domino Mail Server to work with the eG Agent eG Enterprise has developed an exclusive monitoring model for the Domino mail server which employs an eG agent to continuously monitor the performance of the server This eG agent executes tests on the server which contact the Domino SNMP agent for performance information Domino SNMP Agent services are provided by two types of programs gt LNSNMP The Lotus Notes SNMP agent As an independent application LNSNMP is insulated from most Domino server malfunctions and by itself adds negligible overhead to the server gt Two Domino server add ins the QuerySet Handler and the Event Interceptor o The QuerySet Handler and the Event Interceptor depend on the Domino server if the server fails for any reason these programs fail as well The following components comprise the Domino SNMP Agent architecture gt A platform specific Master SNMP Agent An independent non Lotus agen
42. ail server being monitored to view its measurements 71 Configuring and Monitoring the Instant Messenger of the Exchange 2000 Server Configuring and Monitoring the Instant Messenger of the Exchange 2000 Server This chapter outlines the steps involved in configuring and monitoring the Instant Messenger of the Exchange 2000 Server 6 1 Administering the eG Manager to Work with the Instant Messenger To achieve this do the following 1 Login to the administrative interface of eG as an administrator admin 2 Manually add a component of type Exchange Messaging using the ADD MODIFY COMPONENTS page see Figure 6 1 To navigate to the ADD MODIFY COMPONENTS page follow the menu sequence Infrastructure gt Components gt Add Modify NEW COMPONENT DETAILS Component type Exchange Messaging Hast IF gt 192 166 10 57 Host Nick name 192 168 10 53 Fort number 80 Agentless TE Yes Ze No Internal agent assignment of Auto C Manual External agents external 113 Figure 6 1 Adding the Instant Messenger 3 In Figure 6 1 that appears specify the Host IP address of the Messenger the Host Nick name and the Port number of the Instant Messenger Then click the Add button to register the changes The Messenger server so added will be managed automaticalely by eG Enteprise 72 Configuring and Monitoring the Instant Messenger of the Exchange 2000 Server 4 Finally sign out of the administrative interface 6 2 Moni
43. all Word IT Excel hd Outlook Space Required on 151 MB Space Available on 0 18 GB ceo ec zen _ Figure 3 23 Choosing to customize the Outlook installation 5 In Figure 3 24 that appears next expand the Microsoft Office Outlook tree to view the applications tools within By default the Collaboration Data Objects option in the tree will be prefixed by an X mark indicating that the option is disabled see Figure 3 25 To enable 55 Configuring and Monitoring an Exchange 2000 2003 Server the option click on the X mark and select the Run from My Computer option from the shortcut menu that appears see Figure 3 25 ee Microsoft Office 2003 Setup Microsoft Office Basic Edition 7003 Advanced Customization Choose installation options for applications and tools Microsoft Office Excel Microsoft Office Outlook Microsoft Office Word Office Shared Features J Office Tools Description Office programs plus additional content and tools Space Required on 151 MB Space Available on 18 GB Help lt Back next gt Cancel Figure 3 24 Viewing the currently installed applications i Microsoft Office 2003 Setup E Microsoft Office Basic Edition 7003 Advanced Customization Choose installation options for applications and tools Stationery Address Book Control Run From My Computer Run all From My Computer Not Available Description Desktop version of the Microsoft Ex
44. and select the Servers option from the Components menu 3 Click on the independent External Mail server to view its measurements 77 Configuring and Monitoring the Exchange Cluster Service Configuring and Monitoring the Exchange Cluster Service An Exchange cluster service is a collection of physical Exchange mail servers that can act as a single logical server Requests to a cluster are routed through a virtual cluster server that is assigned a cluster IP address and TCP port Requests to this server can be handled by any of the individual nodes in the cluster at any given point in time depending on which node is active at that time Since clusters are deployed in environments where 24 7 availability and responsiveness are critical it is imperative that the performance of the clusters is monitored all the time 9 1 Administering the eG Manager to Work with an Exchange Cluster Service To monitor an Exchange cluster an eG external agent is deployed which emulates a mail send receive activity on the Exchange cluster The emulated requests are directed at the virtual cluster server Therefore you need to manage the virtual cluster server as an Exchange Cluster using the eG administrative interface To achieve this do the following 1 Login as an administrator to the eG administrative interface 2 Next add the virtual cluster server as the Exchange cluster using the ADD MODIFY COMPONENTS page Infrastructure gt Components
45. as Not applicable by the agent if the server is not up This Parameter is applicable to Exchange 2000 servers only though it appears in the MailTest configuration pages of MS Exchange 5 5 and Lotus Domino servers Here are example settings of the Mail test parameters a SENDPORT 25 b SENDUSER none c SENDPASSWORD none d FROMID mailto mailtest test com SE TOID mailtest test com A f PROTOCOL POP3 Example l RECEIVEHOST mail test com the POP3 server s host h RECEIVEPORT 110 i RECEIVEUSER mailtest j RECEIVEPASSWORD mailtest s password It is advisable that you create a separate user account on your mail server for this test to use 7 Attempting to signout again will bring up the LIST OF UNCONFIGURED TESTS once again but this time it will prompt you to configure the Mailbox Size test Doing so will open Figure 1 23 Mailbox Size parameters to be configured for 192 168 10 46 25 Domino Mail 192 168 10 46 TEST PERIOD 10 mins HOST 192 168 10 46 PORT 125 LOTUSHOME D Lotusmail Figure 1 23 Configuring the Mailbox Size test 8 Here specify the following gt TESTPERIOD How often should the test be executed gt HOST The host for which the test is to be configured gt PORT The port number of the Domino mail server gt LOTUSHOME The install directory of Lotus Notes 23 Configuring and Monitoring a Lotus Domino Mail Server 9 Finally click the Update butt
46. cessary cp opt lotus notes latest sunspa net snmpd etc 3 Arrange for NET SNMPD to be restarted after a reboot Enter these commands In f s etc net snmpd sh etc init d net snmpd In f s etc init d net snmpd etc rc2 d S76net snmpd In f s etc init d net snmpd etc rc1 d K76net snmpd 4 After installation proceed to configure and start NET SNMPD Here is how 5 Udate the etc net snmpd conf file with appropriate community names for your remote management infrastructure Community names are set using the rocommunity and rwcommunity directives For instance to set a community named nppublic the command would be Set rocommunity value to nppublic 6 To manually start NET SNMPD login as the root user and issue the command etc net snmpd sh start To stop NET SNMPD use this command etc net snmpd sh stop 1 1 1 2 Configuring the Domino SNMP Agent The Domino SNMP Agent configuration on Solaris involves the following gt Configuring the LNSNMP agent to work with the Master SNMP Agent that is provided with Domino gt Completing the configuration by starting the add in tasks Configuring and Monitoring a Lotus Domino Mail Server Before attempting to configure the Domino SNMP agent ensure the following gt The Solaris Master SNMP Agent provided with Domino should be properly installed and configured on the server Refer to the steps discussed in Section 1 1 1 1 for the procedure gt TCP IP and SNMP should be proper
47. change Server Object Programming Library Space Required on C 151 MB Space Available on lt 19 GB Help lt Back wer Cancel Figure 3 25 Selecting the Collaboration Data Objects option 6 Click on the Next button in Figure 3 25 to proceed 7 Finally when setup completes click the Finish button to exit 56 Configuring and Monitoring an Exchange 2000 2003 Server On the other hand if manual command execution returned the message box depicted by Figure 3 21 it indicates that a security patch named O2kSp3 exe is installed on the Outlook client To ensure that this patch does not affect the functioning of the XchgMail test do the following 8 Download Orktools exe and admpack exe from the following URL http www microsoft com office orkarchive 2000ddl htm to the Outlook client 9 Begin installing Orktools exe on the Outlook client by double clicking on it Figure 3 26 will appear first j Microsoft Office 2000 Resource Kit Tools and Utilities End User License Ag Microsoft Office 2000 Resource Kit End User License Agreement SETUP Microsoft Office Resource Kit License Agreement END USER LICENSE AGREEMENT FOR MICROSOFT SOFTWARE Installation Location IMPORTANT READ CAREFULLY Select Features This Microsoft End User License Agreement EULA is a legal agreement between you either an individual Installing or a single entity and Microsoft Corporation Microsoft for the Microso
48. col i e in situations where SMTP POP3 IMAP are not enabled for a mail server This test takes two main parameters gt Aemail ID of the user mailbox that the test uses to send and receive mails gt The Profile that is used by the configured user mailbox In order to ensure that this test functions the following conditions are to be fulfilled gt The eG external agent that is executing the XchgMail test should be installed on a Windows 2000 or 2003 server client in the same domain as the Exchange 2000 2003 server gt This test uses only a Microsoft Outlook 2003 client for sending receiving mails from the server Note that the XchgMail test will not work with Microsoft Outlook Client 2000 2002 gt The Microsoft Outlook 2003 client used by the test should have been installed with the Collaboration Data Objects option enabled to know how to modify your Outlook installation to enable this option refer to Section 3 4 of this manual gt The administrator configuring the test should ensure that the email ID being used in the test exists on the Exchange 2000 2003 server If it does not exist then follow the instructions given below to create a mailbox these instructions are specific to an Exchange 2000 server and an email ID that corresponds to it 39 Configuring and Monitoring an Exchange 2000 2003 Server Site a Click the Start button on the task bar of the Windows 2000 server and follow the menu sequence Start g
49. dent External Mail server to view its measurements 75 Configuring and Monitoring External Exchange Server Configuring and Monitoring the External Exchange Server eG Enterprise prescribes an Exchange server model already discussed that requires an agent to be deployed on the Exchange 2000 2003 2007 server to continuously monitor its internal health However some administrators might only want to determine whether the mail server is available or not and if so how responsive it is to client requests To capture and view such external metrics alone eG Enterprise offers the exclusive External Exchange model Using a single eG external agent and no application level instrumentation the External Exchange model can indicate the availability of the Exchange mail server the efficiency with which it processes messages the overall health of the network connection between the agent host and the mail server host and the availability of critical TCP ports on the mail server 8 1 Administering the eG Manager to Work with an External Exchange Server To administer eG so that it monitors the External Exchange server do the following 1 Login as an administrator to the eG administrative interface 2 Next add the external Exchange server manually using the ADD MODIFY COMPONENTS page Infrastructure gt Components gt Add Modify see Figure 8 1 Components manually added will be automatically managed by the eG Enterprise system see Figure
50. e select the desired options from the drop down list as depicted by the figure Now select the test names from the DISABLED TESTS list box and click on the lt lt button see Figure 1 24 24 Configuring and Monitoring a Lotus Domino Mail Server ENABLE DISABLE TESTS Il This page enables the administrator to enable and disable performance tests for a component type Component type Domine Mail ENABLED TESTS Domine Memory I O Waits Lotus Domino Lotus Notes Database Lotus Notes LDAP Lotus Notes Mail Lotus Notes MTA Lotus Notes Network Lotus Notes Replication Lotus Notes Server Mail Mailbox Size Memory Details Memory Usage Network Network Traffic Processes Swap System Details TCP TCP Port Status Uptime Test type Performance DISABLED TESTS Cluster Networks Cluster Nodes Cluster Resources Dell Array Controllers Dell Drives Disk Domino Database Domine Mail Stats Domino Network Domino NRPC Hardware ArrayControal Hardware Drive Hardware Fan Hardware Overview Hardware Status Hardware Temperature Hardware Voltage Log File Monitor Log Monitor Lotus Notes Calendar Throughput Figure 1 24 Selecting the tests to be enabled for Domino Mail server 14 Figure 1 25 depicts the chosen tests of Domino Mail server have been included in the ENABLED TESTS list box Click on Update button to implement the changes ENABLE DISABLE TESTS Il This page enabl
51. e Administration tab see Figure 1 12 The People amp Groups tab appears by default see Figure 1 12 14 Configuring and Monitoring a Lotus Domino Mail Es Administration Domino Administrator File Edit view Create Actions Administration People Help w Administration A Welcome to Domino Administrator R5 2 GOA OG administrator Server People amp Groups Files Server Messaging Replication Configuration iB Server egurkha07 Chn el E eee DY add Person Edit Person Delete Person E n s ress Boo A Name AA Groups Admin Notes Mail In Databases amp F Setup Profiles Es Certificates A Deny ccess Groups sy Tools Move Mail File Send Upgrade Not 7 People gt eB Groups Telephone Company D E Mail Notes Admin Chn B Biswakumar Biswakumar B CF C Karthick Karthick C Chn N Raju Raju N Chn Ct S Babu Babu S Chn C T B Sivakumar Sivakumar T BAC Office CIE Figure 1 12 The Administration tab of the Administrator window gt Figure 1 12 also displays two options People and Groups on the right side of the window Clicking on the People option reveals a whole list of menu options see Figure 1 13 Select the Register option from the drop down menu see Figure 1 13 to create a new user ES Administration Domino Administrator 5 x JAA administrator File Edit View Create Actions Administration People Help KE Adm
52. e Event Interceptor add in task Enter this command on the Domino Server console load intrcpt 3 To support Domino statistic threshold traps start the Statistic Collector add in task Enter this command on the Domino Server console load collect 4 Arrange for the add in tasks to be restarted automatically when Domino is next restarted Add quryset and or intrcpt and collect to the ServerTasks variable in Domino s notes mt file ServerTasks Update Replica Router Amgr AdminP CalConn Sched LDAP quryset intrcpt collect 1 1 2 Enabling SNMP for a Domino Server on Linux To enable SNMP on a Domino server on Linux follow the broad steps given below gt Install the Master SNMP agent on the Domino server Configuring and Monitoring a Lotus Domino Mail Server gt Configure the Domino SNMP agent to communicate with the Master SNMP agent gt Each of these steps has been discussed in great detail below 1 1 2 1 Installing and Configuring the Master SNMP Agent on the Domino Server Like the Solaris platform on Linux also the Domino SNMP Agent uses the SMUX protocol per RFC 1227 to communicate with the system s Master SNMP Agent Some Linux distributions include a Master SNMP Agent that supports the SMUX protocol others do not On Linux platforms Domino includes a suitable NET SNMP Master Agent called NET SNMPD already configured to support the SMUX protocol and the Domino SNMP Agent Note Before using NET SNMPD disable any e
53. e click on the Mail option within The Mail Setup dialog box will open Click on the Show Profiles button therein to view the existing list of profiles Finally click the Update button Similarly eG agents can also be configured to execute an Exchange MailBox test and an XchgStoreGroup test on the Exchange server The XchgMailBox test automatically discovers all the mailboxes on a monitored Exchange 2000 2003 server and reports the usage of each mailbox The Exchange StoreGroupa test periodically observes the fluctuations in the store group size and the size of the mailbox and public folder stores within These tests are also disabled by default To enable the test open the ENABLE DISABLE TESTS page by following the menu sequence Agents gt Tests gt Enable Disable In this page you can either preclude or exclude a test from being executed for a specific a test type of a component type select the test names from the DISABLED TESTS list box and click on the lt lt button Click on Update button to implement the changes Then return to the AGENTS TESTS SPECIFIC CONFIGURATION page using the menu sequence Agents gt Tests gt Configure gt Specific 14 Next select appropriate options from the Component type Component name Test type list boxes Doing so will provide the agent summary details and as well the configuration Status of all the tests pertaining to the chosen component respectively To configure an unconfigured test s
54. e have been extracted Double click on the OutlookSecurity oft within to open the template file see Figure 3 35 60 Configuring and Monitoring an Exchange 2000 2003 Server ER outlookadmin File Edit View Favorites Tools Help Back gt tJ A Search G Folders LG o gt XxX ei Ea EN Address i L outlookadmin Go Folders E Desktop z c a outlk9 adm 63KB ADM File 11 15 2000 4 44 E HA My Documents k H OutlookSecurity 93KB Outlook Item Templ 11 15 2000 4 44 GI my Computer outlookadmin readme 21KB Text Document 11 3 2000 11 56 Cl 316 Floppy Ai lt Windows 2000 CH OutlookSecurity Outlook Item Template C Documents and Settir E Book Modified 11 15 2000 4 44 PM eg 2 0 eGurkha Inetpub Attributes normal Install latest jdk1 3 1_11 keygen New Folder outlookadmin Program Files RAC upgrade 2 Virtual Machines W2k3 1Source CC WINNT amp Windows 2003 D E Exchange M oo A a Size 93 0 KB E 4 Fl ie 138 E Type Outlook Item Template Size 93 0 KB 93 0 KB My Computer Figure 3 35 Opening the OutlookSecurity oft template file 20 The Select Folder dialog box will then appear see Figure 3 36 Expand the Public Folders node within followed by the All Public Folder sub node and then select the Outlook Security Settings folder t
55. e that the XChgMailTest vbs is available in the C eGurkhallib directory In such a case the command to execute the test will be as follows cscript c eGurkhallib XChgMailTest vbs Outlook egtester egexchange com 192 168 10 28 25 If upon execution the command returns the measures of the XChgMailTest it indicates that the test is functioning properly If the test does not execute properly then either of the following may occur a You might receive the following error message C eGurkha lib XChgMailTest vbs 66 1 Collaboration Data Objects The Microsoft Exchange Server computer is not available Either there are network problems or the Microsoft Exchange Server computer is down for maintenance Microsoft Exchange Server Information Store MAPI_E_FAILONEPROVIDER 8004011D b The message box depicted by Figure 3 21 may appear Microsoft Outlook Eo x 4 program is trving to automatically send e mail on your behalf Do you want to allow this IF this is unexpected it may be a virus and you should choose Mo Figure 3 21 Message box indicating a problem in sending mails If the message a or any other message bearing references to Collaboration Data Objects CDO appears then it indicates that the Collaboration Data Objects option was not enabled while installing the Microsoft Outlook 2003 client on the box The Collaboration Data Objects CDO library allows you to access the Global Address List and other server ob
56. egeth EN NeEEee ge bEdebigeedeeeeERueS SEENEN de egegegee Seet 4 1 1 2 1 Installing and Configuring the Master SNMP Agent on the Domino Server 5 1 1 3 Configuring the Domino SNMP EE 3 1 1 4 Enabling SNMP for a Domino Eege eege 6 1 1 5 Enabling SNMP for Domino EEN 7 Lela Installino the SNMP TEE 7 1 1 5 2 Installing the LNSNMP Agent on Windows edeeeeedee ege Seege 11 ols Configuring the EC E GE 12 1 2 CONFIGURING THE LOTUS DOMINO MAIL SERVER FOR THE DOMINONRpCTIEST 13 1 3 ADMINISTERING THE EG MANAGER TO MONITOR THE LOTUS DOMINO MAIL SE RWVER 20 1 4 MONITORING THE LOTUS DOMINO MAIL SERVER EE 27 CONFIGURING AND MONITORING AN MS EXCHANGE SERVER 28 2 1 CONFIGURING AN MS EXCHANGE SERVER 5 5 TO WORK WITH THE EG MANAGER 28 2 2 ADMINISTERING THE EG MANAGER TO MONITOR AN MS EXCHANGE 5 5 SERNVER 34 229 IMIONTTORING THE MS EXCHANGE 5 5 SERVER eegene eelere 38 CONFIGURING AND MONITORING AN EXCHANGE 2000 2003 SERVER 39 3 1 CONFIGURING AN EXCHANGE SERVER 2000 2003 TO WORK WITH THE EG MANAGER 39 3 2 ADMINISTERING THE EG MANAGER TO MONITOR AN EXCHANGE 2000 2003 SERVER sss s nssssssenssssesensesseniessssoreeesrsssrreessssesees 44 3 3 MONITORING THE EXCHANGE EIER Eerad 53 A DEENEN 53 CONFIGURING AND MONITORING A GENERIC MAIL SERVER 64 4 1 ADMINISTERING THE EG MANAGER TO MONITOR A GENERIC MAIL SERNVER 64 4 2 MONITORING THE GENERIC MAIL SER VER ost coaiscs sveasorcaracsecucichadidvetaewitand EEEE EEEE EEEE EE AEE EELEE T RAEE EEEE E EAEE EEEa ea
57. elect the Exchange MailBox test from the UNCONFIGURED TESTS list box and click on the Configure button This will invoke the parameters to be configured for the chosen test Finally click on the Update button to implement the changes 15 Figure 3 20 depicts the following parameters gt TEST PERIOD How often should the test be executed gt HOST The IP address of the machine where the Exchange server is installed gt PORT The port number through which the Exchange server communicates gt LOGONUSER By default a is displayed here indicating that the test automatically discovers all the mailboxes configured for all the users on the Exchange server gt EXCHANGESERVERNAME The name of the Exchange server instance on which mailbox monitoring is to be performed 52 Configuring and Monitoring an Exchange 2000 2003 Server Exchange MailBox parameters to be configured for 192 168 10 25 691 Exchange 2000 2003 192 168 10 25 TEST PERIOD 15 mins HOST 192 168 10 25 PORT 691 LOGONUSER elvis EXCHANGESERVERNAME jexchsvr Figure 3 20 Configuring the XchgMailBox test Note In order to enable this test to run the eG agent executing the test should be run using the Exchange administrator account 16 Similary you can configure the XchgStoreGroup test also 17 Once you are done with the configuring sign out of the administrative interface 18 Then start the eG agent on the system t
58. email IDs FROMID and TOID and the RECEIVEHOST configured for the test are applicable to all the Exchange servers that are in the cluster 9 Then click the Update button in the TEST CONFIGURATION PAGE to update the configuration 10 Finally sign out of the administrative interface 9 2 Monitoring the Exchange Cluster Service 1 Login as a monitor supermonitor to the eG monitor user interface 2 Click on the Segments option in the menu select the segment representing the Exchange cluster and click on the Exchange cluster service component to view its measurements Ke For an in depth discussion on eG Enterprise s Cluster Monitoring capabilities and to Refer understand the implications of cluster availability on service performance refer to the Monitoring Clusters Using eG Enterprise chapter Chapter 7 in the eG User Manual 80 Configruing and Monitoring the IronPort AsyncOS Mail Server Configuring and Monitoring the IronPort AsyncOS Mail Server The IronPort AsyncOS Mail Server can be configured and monitored by following the steps given below gt Administer the eG manager to monitor the IronPort AsyncOS Mail Server gt Monitor the IronPort AsyncOS Mail Server 10 1 Administering the eG Manager to monitor an IronPort AsyncOS Mail Server 1 Login to the administrative interface of eG as an administrator admin 2 Manually add the IronPort AsyncOS Mail Server to be monitored using the ADD MODIFY COMPONENTS
59. ent details will then appear as shown in Figure 10 3 below oY Parameters configured for IronPort AsyncOS Mail Component type uo TronPort 4syncos Mail Host IP cr 192 166 10 169 Nick name i asynemail Figure 10 3 A page displaying a summary of the new IronPort AsyncOS Mail Server details 6 The IronPort AsyncOS Mail Server so added will be managed automatically by eG Enterprise Now try to sign out of the user interface Doing so will bring up the following page which prompts you to configure a list of unconfigured tests see Figure 10 4 for the new IronPort AsyncOS Mail Server Oct 28 2010 12 51 311ST admin Hep signout Admin Monitor Reporter Configuration Configure Infrastructure Agents LIST OF UNCONFIGURED TESTS This page enables the administrator to view unconfigured tests Proceed to Signout gt List of unconfigured tests for IronPort AsyncOS Mal PERFORMANCE gt asyncmail Asyncos CPU Status Asyncos Disk IO Status Asyncos DNS Details Asyncos Fan Status Asyncos Mail Threads Asyncos Memory Details Asyncos Power Status Asyncos Queue Details Asyncos Raid Status Asyncos Temperature Status Figure 10 4 A page displaying the tests that need to be configured for the IronPort AsyncOS Mail Server 82 Configruing and Monitoring the IronPort AsyncOS Mail Server 7 Click on Asyncos Fan Status test to configure it Figure 10 5 will then appear Asy ncos Fan Status parameters to
60. erver can be configured and monitored by following the steps given below gt Administer the eG manager to monitor the generic mail server gt Monitor the Generic mail server 4 1 Administering the eG Manager to monitor a Generic Mail Server 1 Login to the administrative interface of eG as an administrator admin 2 Manually add the generic mail server to be monitored using the ADD MODIFY COMPONENTS page see Figure 4 1 To navigate to the ADD MODIFY COMPONENTS page follow the menu sequence Infrastructure gt Components gt Add Modify 3 The eG Enterprise system refers to Generic mail servers as Mail To add a new generic mail server first select Mail as the Component type as shown Figure 4 1 below and then click the Add New Component button 64 Configuring and Monitoring a Generic Mail Server profite sig 20 May 08 10 46 33 E Heip Admin bone Conigre ADD MODIFY MAIL SERVER COMPONENTS nfrestructune Agens I I This page enables the administrator to add a new component or modiy an existing component of a chosen type D Add Kew Component Mai Component type There is no component available Figure 4 1 Selecting the type of component to be added 4 The following page will then appear Specify the Host IP address of the new mail server the Host Nick name and the Port number at which the mail server listens to requests from clients Then click the Add button to register the changes
61. es the administrator to enable and disable performance tests for a component type Component type Domino Mail ENABLED TESTS I O Waits Lotus Domino Lotus Notes Database Lotus Notes LDAP Lotus Notes Mail Lotus Notes MTA Lotus Notes Network Lotus Notes Replication Lotus Notes Server Mail Mailbox Size Memory Details Memory Usage Network Network Traffic Processes Swap System Details TCP TCP Port Status Uptime Figure 1 25 25 Test type Performance DISABLED TESTS Cluster Network Interfaces Cluster Networks Cluster Nodes Cluster Resources Dell Array Controllers Dell Drives Disk Domino Database Domino Mail Stats Domino Network Domino NRPC Hardware ArrayControl Hardware Drive Hardware Fan Hardware Overview Hardware Status Hardware Temperature Hardware Voltage Log File Monitor Log Monitor Lotus Notes Calendar Throughput Enabling the tests for the Domino Mail server Configuring and Monitoring a Lotus Domino Mail Server Note This test will report measures only if the following are in place The Domino HTTP Server should be running The DIIOP task of the Domino mail server should have been started The NCSO jar file available in the lt LOTUSNOTES_INSTALL_DIR gt Domino Data domino java directory should be copied to the lt EG_INSTALL_DIR gt lib directory 15 Then return to the AGENTS TESTS SPECIFIC CONFIGURATION page using the menu sequence
62. ft software product identified above which includes computer software and may include associated media printed materials and online or electronic documentation SOFTWARE PRODUCT By installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this EULA IF you do not agree to the terms of this EULA do not install conv or ice Fhe SOFTWARE PROM ICT Ido not accept the License Agreement Exit Setup Cancel Figure 3 26 The End use license agreement 10 Accept the license agreement displayed in Figure 3 26 by selecting the accept the terms in the License Agreement option and clicking the Next gt gt button 11 Figure 3 27 will then appear from where an installation location will have to be selected Then click the Next gt gt button i Microsoft Office 2000 Resource Kit Tools and Utilities Install Location Select the installation location for Microsoft Office 2000 Resource Kit c Program Files ORKTools Browse Available disk drive space on local hard drives ie Available Required License 4greement Sic Installation Location Select Features Installing Cancel lt lt Back i Figure 3 27 Selecting the install directory 57 Configuring and Monitoring an Exchange 2000 2003 Server 12 Finally click on the Install Now button in Figure 3 28 to begin installing the Orktools exe Custom Installation Wizard amp Internet Explorer Admi
63. g the ADD MODIFY COMPONENTS page Infrastructure gt Components gt Add Modify see Figure 7 1 Components manually added will be automatically managed by the eG Enterprise system see Figure 7 1 MEW COMPONENT DETAILS Component type External Mail Host IF i 2187 3160 10 31 HostNick name 197 169 10 51 Port number n 125 External agents extermal_113 Figure 7 1 Adding an External mail server 74 Configuring and Monitoring External Mail Servers 3 Now when you try to sign out the following screen will appear prompting you to configure the Mail test LIST OF UNCONFIGURED TESTS This page enables the administrator to view unconfigured tests Proceed to Signout gt List of unconfigured tests for External Mail PERFORMANCE 192 168 10 51 25 Mail Figure 7 2 A page listing the unconfigured tests for the External mail server 4 Click on the Mail test entry in this page to configure it Refer Please refer to Section 1 3 above for a more elaborate discussion on how to configure the Mail test 5 Then click the Update button in the Mail test configuration page to update the configuration 6 Finally sign out of the administrative interface 7 2 Monitoring the External Mail Server 1 Login as a monitor supermonitor to the eG monitor user interface 2 Click on the Components option in the menu bar and select the Servers option from the Components menu 3 Click on the indepen
64. gnout gt List of unconfigured tests for Exchange Cluster PERFORMANCE 192 168 10 54 80 Mail Figure 9 3 A page listing the unconfigured tests for the Extchange cluster service and the individual Exchange servers in the cluster 7 Configure the Mail test and DisconnectedMailBox test for each of the Exchange servers in the cluster in the manner already discussed 79 Configuring and Monitoring the Exchange Cluster Service Note While configuring the Mail test for a passive Exchange server in the cluster set the IS PASSIVE flag to YES Doing so ensures that no alerts are generated if the server is not running Measures will be reported as Not applicable by the agent if the server is not up However the internal agent executing on the stand by server will continue to alert the administrator of operational issues with the server such as too many open sessions to the server unusual lock behavior etc While configuring the Mail test for an active Exchange server in the cluster set the ISPASSIVE flag to NO This ensures that as soon as the server becomes unavailable eG Enterprise sends out an alert 8 Then click on the Mail test of the Exchange Cluster to configure it Refer Please refer to section 1 3 above for a more elaborate discussion on how to configure the Mail test While configuring the Mail test ensure that the port numbers SENDPORT and RECEIVEPORT user names SENDUSER and RECEIVEUSER the
65. gt Add Modify see Figure 9 1 Components manually added will be automatically managed by the eG Enterprise system see Figure 9 1 NEW COMPONENT DETAILS Component type Exchange Cluster Host IP 192 168 10 54 Host Nick name 192 168 10 54 Fort number 680 External agents me 97 165 10 62 external 115 Figure 9 1 Adding an Exchange cluster service 78 Configuring and Monitoring the Exchange Cluster Service 3 Next manage manually add the individual Exchange servers that form part of the cluster Ke Refer Please refer to section 3 2 above for a more elaborate discussion on how to manage an Exchange server using the MANAGE UNMANAGE page 4 Then configure a new segment where the Exchange Cluster shares a USES relationship with all the individual Exchange servers in the cluster The cluster service is deemed healthy if the user requests are served by at least one of the servers in the cluster SEGMENT PREVIEW DELETE SEGMENT Eege gees lt Fy 122 108 10 25 Figure 9 2 A segment containing the cluster service and the Exchange servers 5 Ensure that an external agent monitors the Exchange Cluster and internal agents are deployed on the individual Exchange servers in the cluster to monitor their internal operations 6 Now when you try to sign out the following screen will appear LIST OF UNCONFIGURED TESTS This page enables the administrator to view unconfigured tests Proceed to Si
66. hat is hosting the Exchange 2000 2003 server 3 3 Monitoring the Exchange 2000 2003 Server 1 Login to the monitor user interface of an Exchange 2000 2003 server 2 Click on the COMPONENTS option in the menu bar and select the Servers option from the COMPONENTS menu 3 View the Exchange 2000 2003 server in the independent components list and click on it to view the layer model tests and measurements of the Exchange server 3 4 Troubleshooting The XchgMail test mimics the mail client activity by using the MAPI Messaging Application Programming Interface for sending and receiving mails If this test does not report measures then it could indicate that the test is unable to send mails using the test parameters that have been configured To verify this run the following command from the command prompt of the Microsoft Outlook 2003 client on which the mailbox that has been configured for this test exists cscript lt Path_to_dir_containing_XChgMailTest vos gt XChgMailTest vbs lt The profile name that has been configured for this test gt lt Exchange mail box that has been used by this test gt lt SMTP Server IP configured for this test gt lt SMTP Port used by this test gt For example assume that the XchgMailTest takes the following parameters 53 Configuring and Monitoring an Exchange 2000 2003 Server XCHGMAILBOXNAME egtester egexchange com PROFILENAME Outlook SMTPSERVER 192 168 10 228 SMTPPORT 25 Also assum
67. hat was created in the Microsoft Exchange server Next click the OK button in Figure 3 36 ones Cl Deleted Items See Di Drafts Journal Beet Su Junk E mail SE ce Sent Items A Tasks o ne Public Folders CH Favorites EL VC All Public Folders deed r Internet Ee Figure 3 36 Selecting the Outlook Security Settings folder 21 The Default Security Settings form see Figure 3 37 will open Now follow the menu Sequence Tools gt Forms gt Publish Form see Figure 3 37 to publish the form in the chosen Outlook Security Settings folder 61 Configuring and Monitoring an Exchange 2000 2003 Server A Default Security Settings Discussion Eile Edit view Insert Tools Actions Help Post KR amp A Ey Check Names Address Book Ctrl Shift B Outlook Security Settings Default Security Macro Customize Security Group Na rere Seca Sec Members iS Warning Lowering any of the default security settings may increase your risk of virus execution and or propagation Use caution and read the documentation before modifying these settings m Miscellaneous Attachment Settings Show level 1 attachments E Do not prompt about level 1 attachments when sending an item Do not prompt about level 1 attachments when closing an item Allow in place activation of embedded OLE objects Show OLE package objects Choose Form Publish Eorm b bf Design This Form Design
68. i 66 CONFIGURING AND MONITORING A QMAIL SERVER 67 5 1 CONFIGURING A QMAIL SERVER TO WORK WITH THE EG MANAOER 67 5 2 ADMINISTERING THE EG MANAGER TO MONITOR A QMAIL SERVER nssssessseseseseserererererererererererererererrrererrerrererererrrerreerererereerrere 67 5 3 EECHELEN 71 CONFIGURING AND MONITORING THE INSTANT MESSENGER OF THE EXCHANGE 2000 SERVER 72 6 1 ADMINISTERING THE EG MANAGER TO WORK WITH THE INSTANT MESSENGER 72 6 2 MONITORING THE INSTANT MESSENGER Ee EE ere 73 CONFIGURING AND MONITORING EXTERNAL MAIL SERVERS 74 7 1 ADMINISTERING THE EG MANAGER TO WORK WITH AN EXTERNAL MAIL SERVER 74 7 2 MONITORING THE EXTERNAL MATE SERVER eege degen EE 75 CONFIGURING AND MONITORING THE EXTERNAL EXCHANGE SERVER 76 8 1 ADMINISTERING THE EG MANAGER TO WORK WITH AN EXTERNAL EXCHANGE SERNVER 76 8 2 MONITORING THE EXTERNAL MAIL SERVER EE 77 CONFIGURING AND MONITORING THE EXCHANGE CLUSTER SERVICE 78 9 1 ADMINISTERING THE EG MANAGER TO WORK WITH AN EXCHANGE CLUSTER SERVICE 78 9 2 MONITORING THE EXCHANGE CLUSTER e 80 CONFIGURING AND MONITORING THE IRONPORT ASYNCOS MAIL SERVER 81 10 1 ADMINISTERING THE EG MANAGER TO MONITOR AN IRONPORT ASYNCOS MAIL SERVER ossssssssssnssssssssssooerersessssssssooerereesesesse 81 10 2 MONITORING THE IRONPORT ASYNCOS MAIL SERVER cccccescceedeedsccccoedasscaeveestencsasdesdvad csescoededacddaedesevenasdeddeesasnecoatesedutencasmoseacties 84 TROUBLESHOOTING 85 CONCLUSION 87 Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4
69. iew Figure 3 18 The Active Directory Users and Computers console iii From the list of user accounts displayed in the right pane select the account that you intend using for the test and double click on it iV Figure 3 19 will then appear displaying the properties of the chosen mailbox For configuring the XCHGMAILBOXNAME parameter of this test specify the E mail address displayed in Figure 3 19 usri0 Properties Tx Member Of Diakin Envitonment Sessions Remote contiol Terminal Services Profle COM ExchangeGeneral Emal Addresses EmchangeFeatwes ExchangeAdvanced General Addess Account Profie Telephones Organization uer Fisl name EE ski Last mame ooo O Displey name usli E Office p Telephone number Other E mat Le DSegeschange com q Web page Uber Figure 3 19 Properties of the chosen user account 51 Configuring and Monitoring an Exchange 2000 2003 Server 12 13 a SMTPSERVER The IP address of the Exchange server being monitored by default the IP address of the HOST is displayed here b SMTPPORT The port number at which the SMTPSERVER listens by default it is 25 c PROFILENAME The profile that the email ID in the XCHGMAILBOXNAME text box is configured to use To know the existing profiles open the Control Panel on the Microsoft Outlook 2003 client that houses the XCHGMAILBOX that has been configured for this test and doubl
70. in Shortcut to HP Lo Accessories LaserJet 22 S CuteFTP a F LS eG Monitoring Suite id Globalscape Le Microsoft Developer Network Le Microsoft Visual Studio 6 0 Le NetTerm Le Startup LA Acrobat Reader 5 0 i Y Yahoo Messenger Internet Explorer EN TextPad Eve winzip E Lotus Applications b e Lotus Domino Administrator Internet Shortcut to Explorer winword EE EN eh E FS US Le Yahoo Messenger gt Gr Lotus Notes Programs Notes Minder Documents 2 Lotus Domino Server Settings Search SEURE Figure 1 10 Starting the Lotus Domino mail server gt Once the server starts successfully open the Lotus Domino Administrator window using the following menu sequence see Figure 1 11 E Recycle Bin Shortcut to HP Le Accessories LaserJet 22 CuteFTP e Z i eG Monitoring Suite LS Globalscape Le Microsoft Developer Network Le Microsoft Visual Studio 6 0 J Lal L NetTerm Ss Windows Update ean LA Acrobat Reader 5 0 Y Yahoo Messenger Internet Explorer SR TextPad WZ winzip amp Lotus Applications gt 1F amp Lotus Domino Administrator Internet Shortcut to Explorer winword W oe Oe eee Le Yahoo Messenger gt g Lotus Notes Programs y Notes Minder H Lotus Domino Server Documents Settings Search CG oe me z Figure 1 11 Opening the Administrator window gt From the Administrator window that appears select th
71. inistration Z Welcome to Domino Administrator R5 ES People amp Groups Files Server Messaging Replication Configuration A iB Server egurkha07 Chn 7 LU Domino Directories LU Chris Address Book A Name RS Groups Admin Notes GY Mail In Databases amp f e Setup Profiles Ca Certificates aa Deny Access Groups y Tools oy Add Person Edit Person D Delete Person ilMove Mail File H Send Upgrade No People Notes dmin Chn Edit Telephone Company Biswakumar B CF Move Rename Karthick C Chn Delete B Biswakumar C Karthick N Raju Raju N Chn ct Recertify Set Internet Address EU SEE Validate Internet Address Sivakumar T BJ Upgrade gt a Groups S Babu TB Sivakumar sl Office SC Figure 1 13 Selecting the Register option gt Upon selecting the Register option Figure 1 14 appears wherein the details of the new user need to be provided 15 Configuring and Monitoring a Lotus Domino Mail Server Register Person New Entry H l l 3 x Registration Server egurkhalr Chn First name MI Last name Short name Password Password Duality Scale che Weak m Strong Set internet password Password is optional 0 Interet address Internet Domain Jiohnwiliams CHN EGURKHE CHN EGURKHA COM Format The Internet address above i created using the person s name abowe the internet domain and internet address forma
72. jects in addition to the contents of mailboxes and public folders As the XChgMailTest actively uses this library the absence of CDO results in the failure of the test In such a case follow the procedure given below to modify your installation so that CDO is enabled 1 Insert the Microsoft Office CD in your CD drive and run its Setup exe on the system hosting the Microsoft Outlook Client that has been configured for the XChgMailTest 2 Figure 3 22 appears requesting your confirmation to reinstall uninstall add or remove features to your existing Microsoft Outlook installation 3 Choose the Add Remove Features option and click the Next button to proceed 54 Configuring and Monitoring an Exchange 2000 2003 Server j Microsoft Office 2003 Setup Microsoft Office Basic Edition 7003 Maintenance Mode Options Es ec Oo e Add or Remove Features Change which features are installed or remove specific E G g Reinstall or Repair Reinstall or Repair Microsoft Office 2003 to its original state Uninstall Cy Uninstall Microsoft Office 2003 From this computer Figure 3 22 Selecting the Add Remove Features option 4 Then select the Outlook option from Figure 3 23 and also click the Choose advanced customization of applications check box Click the Next button to move on GG Microsoft Office 2003 Setup Microsoft Office Basic Edition 7003 Custom Setup Select the Microsoft Office 7003 applications you would like to inst
73. ly installed and configured on the server Ensure that the Domino executable and the Domino data directories are in your search path gt The Domino SNMP Agent is set up to run automatically Once the Domino SNMP Agent is configured it is virtually always running even when Domino is not If you later upgrade Domino stop the LNSNMP process before beginning the upgrade process To configure the LNSNMP agent do the following Login as the root user Stop the LNSNMP process Enter this command Insnmp sh stop Stop the NET SNMP Master Agent by entering this command etc net snmpd sh stop 1 2 3 4 Start the NET SNMP Master Agent by entering this command etc net snmpd sh start 5 Start the LNSNMP process using the command Insnmp sh start 6 Create a link to the LNSNMP script Enter this command changing the Domino executable path if necessary In f s opt lotus notes latest sunspa Insnmp sh etc init d Insnmp 7 Arrange for LNSNMP to be restarted after a reboot Enter these commands In f s etc init d Insnmp etc rc2 d S77Insnmp In f s etc init d Insnmp etc rci d K77Insnmp After configuring the LNSNMP agent start the Domino server add in tasks such as the QuerySet Event Interceptor and Statistic Collector tasks To achieve this do the following 1 To support SNMP queries start the QuerySet add in task Enter this command on the Domino Server console load quryset 2 TO Support SNMP traps for Domino events start th
74. n Exchange 2000 2003 Server and as well the configuration status of all the tests pertaining to the chosen component respectively AGENTS TESTS SPECIFIC CONFIGURATION Hl This page enables the administrator to configure a test for a component Click here to enable and disable performance tests for Exchange 2000 2003 Component type Exchange 2000 2003 Component Search A Component name 192 168 10 25 691 i Test type Performance AGENT SUMMARY INTERNAL AGENT 192 168 10 25 EXTERNAL AGENT S 192 168 8 72 UNCONFIGURED TESTS CONFIGURED TESTS EXCLUDED TESTS Disconnected Mailboxes Tests with default configuration i Mail Application Event Log Disk Activity Disk Space Exchange AD Processes Exchange Cache Exchange Categorizer Queue Exchange Database Exchange Epoxy Exchange Mail Retrieval Exchange Mailbox Store Exchange Mailboxes Status Exchange MTA Connections gt Figure 3 17 Selecting Mapi Mail Service test from the unconfigured tests To configure an unconfigured test select the MapiMailService test from the UNCONFIGURED TESTS list box and click on the Configure button This will invoke the parameters to be configured for the chosen test Finally click on the Update button to implement the changes as depicted by the Figure 3 17 11 Upon clicking the test parameters will be displayed gt TEST PERIOD How often should the test be executed gt HOST The IP address of the machine where the
75. nage it The screens below depict the process of managing an Exchange 2000 2003 server clearly Component type Exchange 2000 2003 E MANAGED COMPONENTS UNMANAGED COMPONENTS Unmanage zc Manage Delete Components Delete Components Figure 3 10 Viewing the list of unmanaged Exchange 2000 2003 servers 45 Configuring and Monitoring an Exchange 2000 2003 Server Component type Exchange 2000 2003 Ki MANAGED COMPONENTS UNMANAGED COMPONENTS 192 168 10 25 691 Unmanage Manage Delete Components Delete Components Figure 3 11 Managing an Exchange 2000 2003 server 3 On the other hand if the component is not discovered run discovery to get the Exchange 2000 2003 servers discovered or manually add them Proceed to manage discovered components as discussed above Components manually added are however automatically managed Refer Please refer to Configuring and Monitoring Web Servers document for a more elaborate discussion on how to discover components add them manually and manage them 4 Once again on signing out you would be prompted to configure the tests depicted by Figure 3 12 List of unconfigured tests for Exchange 2000 3003 192 165 10 25 691 Disconnected Mailboxes Figure 3 12 The list of unconfigured tests for an Exchange 2000 2003 server 5 If the Exchange Mail test is already configured for eg while configuring a Exchange server then no such prompt will appear Figu
76. names from the DISABLED TESTS list box and click on the lt lt button see Figure 2 9 ENABLE DISABLE TESTS This page enables the administrator to enable and disable performance tests for a component type Component type Exchange 5 5 _ ENABLED TESTS Disk Space Handles Usage Mail Memory Details Memory Usage MsXCache MsxXDB Ms amp MailRetrieval MsXMailService MsxXStore Network Network Traffic OS Details Page Files Processes System Details TCP TCP Port Status TCP Traffic Uptime Windows Network Traffic Windows Services Test type Performance DISABLED TESTS Application Connections Application Event Log Dell Array Controllers Dell Drives Disk Hardware ArrayControl Hardware Drive Hardware Fan Hardware Overview Hardware Status Hardware Temperature Hardware Voltage Log File Monitor nied Monitor OS Cache Security Log Stratus Hardware Traps System Event Log Throughput Windows Processes Windows Service Status Figure 2 9 Selecting the tests to be enabled for Exchange 5 5 component type ENABLE DISABLE TESTS DI This page enables the administrator to enable and disable performance tests for a component type Component type Exchange 5 5 ENABLED TESTS Handles Usage Mail Memory Details Memory Usage MsXCache MsXDB MsXMailRetrieval MsXMailService MsxXStore Network Network Traffic OS Details Page Files Processes System Details TCP
77. nation gt The Domino SNMP Agent is set up to run automatically This means that once the Domino SNMP Agent is configured it is virtually always running even when Domino is not If you later upgrade Domino you should stop the LNSNMP process before beginning the upgrade process Next proceed to configure the Domino SNMP agent using the procedure explained below 1 2 3 Login as the root user Stop the LNSNMP process Enter this command Insnmp sh stop Stop the SNMPD SNMP Daemon subsystem The Simple Network Management Protocol SNMP daemon is a background server process that can be run on any Transmission Control Protocol Internet Protocol TCP IP workstation host The daemon acting as SNMP agent receives authenticates and processes SNMP requests from manager applications This daemon is installed and started by default on AIX systems To stop SNMPD enter this command stopsrc s snmpd Configure SNMPD to accept LNSNMP as an SMUX peer Add the following line to the letc snmpd peers file Lotus Notes Agent 1 3 6 1 4 1 334 72 NotesPasswd Configure SNMPD to accept an SMUX association from LNSNMP Add the following line to etc snmpd conf smux 1 3 6 1 4 1 334 72 NotesPasswd Start the SNMPD subsystem Enter this command startsrc s snmpd Start the LNSNMP process Enter this command Insnmp sh start Create a link to the LNSNMP script Enter this command changing the Domino executable path if necessary In f s opt lo
78. ng gt The Linux Master SNMP Agent provided with Domino should be properly installed Configuring and Monitoring a Lotus Domino Mail Server and configured on the server Refer to the steps discussed in Section 1 1 2 1 for the procedure gt TCP IP and SNMP should be properly installed and configured on the server Ensure that the Domino executable and the Domino data directories are in your search path gt The Domino SNMP Agent is set up to run automatically Once the Domino SNMP Agent is configured it is virtually always running even when Domino is not If you later upgrade Domino stop the LNSNMP process before beginning the upgrade process To configure the LNSNMP agent do the following 1 2 3 4 5 6 After configuring the LNSNMP agent start the Domino server add in tasks such as the QuerySet Event Interceptor and Statistic Collector tasks To achieve this do the following l Login as the root user Stop the LNSNMP process Enter this command Insnmp sh stop Stop the NET SNMP Master Agent by entering this command etc net snmpd sh stop Start the NET SNMP Master Agent by entering this command etc net snmpd sh start Start the LNSNMP process using the command Insnmp sh start Arrange for LNSNMP to be restarted after a reboot Enter these commands In f s opt lotus notes latest linux Insnmp sh etc rc d init d Insnmp chkconfig add Insnmp chkconfig Insnmp on To support SNMP queries start the Que
79. ng the Management and Monitoring Tools option 6 From the list that appears next select the Simple Network Management Protocol SNMP option to add it Then click the OK button see Figure 1 8 10 Configuring and Monitoring a Lotus Domino Mail Server Management and Monitoring Tools To add of remove a component click the check box A shaded bos means that only part of the component will be installed To see what s included in a component click Details subcomponents of Management and Monitoring Tools Bl Description Includes agents that monitor the activity in network devices and report to the network console workstation Total disk space required 0 2 ME tisele Space available on disk 2203 8 ME Figure 1 8 Selecting the SNMP option You will then return to Figure 1 7 Click the Next button here to proceed with installing the SNMP service If you are prompted for the path to the Windows 2000 installation CD provide the correct path and click on the OK button to begin installing the SNMP service see Figure 1 9 Files Needed ial ce e x The file snmpmib dll on Windows 2000 Professional CD ig needed Cancel Type the path where the file rs located and then click OF Copy files from Brow Figure 1 9 Providing the path to the Windows 2000 CD 1 1 5 2 Installing the LNSNMP Agent on Windows To install the LNSNMP agent version 5 0 do the following d 2 Run the nvinst exe executable tha
80. nistration Ki Excel Tools Office Language Version SETUP Terminal Server Tools Office Profile Wizard License Agreement Office Removal Wizard System Policy Editor amp Office Policy Templates Unbind Office Binders Utility Installation Location Select Features Installing Description Includes tools to use with Office 2000 Cancel lt lt Back Figure 3 28 Installing Orktools exe 13 Next proceed to install admpack exe on the Outlook client by double clicking on it Select Yes from Figure 3 29 that appears Microsoft Outlook E mail Security Update Admin Pack Please read the following license agreement Press the PAGE DOWN key to see the rest of the agreement Microsott Outlook 98 component for Microsoft Outlook 98 and Microsott Products that include Microsoft Outlook 98 as a component product SUPPLEMENTAL END USER LICENSE AGREEMENT FOR MICROSOFT SOFTWARE IMPORTANT READ CAREFULLY The Microsoft Corporation Microsoft software product components listed above including any online or electronic documentation Components are subject to the terms and conditions of the agreement an End User License Agreement or EULA under which you have licensed a Microsoft software product specified above a SOFTWARE PRODUCT and the terms and conditions of this Supplemental EULA Dr Do uou accept all of the terms of the preceding License Agreement If you choose No Install will close To in
81. on in Figure 1 23 10 The NRPC test reports whether a Notes client is able to connect to the Lotus Domino mail server and also measures the responsiveness of the mail server This test is disabled by default 11 To enable this test use the menu sequence Agents gt Tests gt _ Enable Disable An administrator has to first choose the type of component from the Component type list box and the type of test from the Test type list box for which the tests have to be either enabled or disabled Remember that the Select a component type list box lists only those component types that have been managed by eG Enterprise Note This test will report measures only if the following are in place The Domino HTTP Server should be running The DIIOP task of the Domino mail server should have been started The NCSO jar file available in the lt LOTUSNOTES_INSTALL_DIR gt Domino Data domino java_ directory should be copied to the lt EG_INSTALL_DIR gt lib directory 12 Figure 1 24 depicts the complete list of performance tests that are enabled and disabled by default for the chosen Domino Mail component type To enable the test open the ENABLE DISABLE TESTS page by following the menu sequence Agents gt Tests gt Enable Disable In this page you can either preclude or exclude a test from being executed for a specific a test type of a component type 13 For an example to preclude any of the performance tests of Domino Mail component typ
82. otes the user name with which the test sends mails SENDPASSWORD_ The password associated with the above user name The SENDUSER and SENDPASSWORD can be none if the target mail server does not need authentication to send mails CONFIRM PASSWORD Confirm the SENDPASSWORD by retyping it here FROMID takes the email id from which the test generates mails TOID takes the email id to which the test sends mails It is advisable that a separate email account be created for the MailTest PROTOCOL The protocol to be used for receiving the mails could be POP3 or IMAP RECEIVEHOST indicates the IP address at which the test receives mails Typically this would be the IP address of a POP3 or IMAP server RECEIVEPORT indicates the port number of the host which receives the mails The default port for POP3 is 110 and that of IMAP is 143 RECEIVEUSER indicates the user name with which the test receives mails RECEIVEPASSWORD indicates the password corresponding to the above user CONFIRM PASSWORD Confirm the RECEIVEPASSWORD by retyping it here ISPASSIVE In the case of Exchange 2000 servers the MailTest takes an additional 22 Configuring and Monitoring a Lotus Domino Mail Server ISPASSIVE parameter If the value chosen against this parameter is YES then the Exchange server under consideration is a passive server in an Exchange cluster No alerts will be generated if the server is not running Measures will be reported
83. ovides three management servic Registers and updates IP addresse Integrates disparate File shares int Enables client programs to track lin Enables the Distributed Link Trackin Coordinates transactions that span Resolves and caches Domain Name The eG Agent Self Recovery Process The eG Manager Self Recovery Pro The eG Agent Core Process The eG Manager Core Process Collects stores and reports unex Enables event log messages issued Allows files to be automatically copi Enables Help and Support Center t This service implements the secure Enables generic input access to Hu Enables this server to administer W Manages CD recording using Image Indexes contents and properties o Provides network address translati Enables messages to be exchange Provides end to end security betw On domain controllers this service Status Started Started Started Started Started Started Started Started Started Started Started Started Started Started Started Startup Type Disabled Manual Manual Automatic Manual Disabled Manual Manual Automatic Automatic Automatic Automatic Automatic Automatic Manual Manual Automatic Manual Manual Automatic Manual Automatic Automatic Manual Automatic Manual Disabled Automatic Disabled Disabled Disabled Disabled Automatic Disabled Local Service Local Service Local System Local System Local System
84. page see Figure 10 1 To navigate to the ADD MODIFY COMPONENTS page follow the menu sequence Infrastructure gt Components gt Add Modify 3 To add a new asyncos mail server first select IronPort AsyncOS Mail as the Component type as shown Figure 10 1 below and then click the Add New Component button Oct 28 2010 14 25 101ST admin Hep signout Monitor Reporter Configuration Home Configure Infrastructure Agents ADD MODIFY IRONPORT ASYNCOS MAIL COMPONENTS This page enables the administrator to add a new component or modify an existing component of a chosen type Search Add New Component Component type IronPort AsyncOS Mail Figure 10 1 Selecting the type of component to be added 4 The following page Figure 10 2 will then appear Specify the Host IP address of the new mail server and the Nick name of the mail server Then click the Add button to register the changes 81 Configruing and Monitoring the IronPort AsyncOS Mail Server Oct 28 2010 12 49 041ST admin Qurelp signout Admin Monitor Reporter Configuration Configure Infrastructure Agents COMPONENTS LI This page enables the administrator to provide the details of a new component NEW COMPONENT DETAILS Component type IronPort AsyncOS Mail Host IP 192 168 10 169 Nick name lasynemail External agents Figure 10 2 Adding the details of a new IronPort AsyncOS Mail Server 5 Asummary of the new compon
85. re 3 13 displays the parameters of the Mail test for an Exchange 2000 2003 server 46 Configuring and Monitoring an Exchange 2000 2003 Server Mail parameters to be configured for 192 168 10 25 691 Exchange 2000 2003 192 168 10 25 TEST PERIOD Smins HOST 192 168 10 25 PORT SENDPORT SENDUSER admin SENDPASSWORD ees CONFIRM PASSWORD ege FROMID n egminnovations com TOID jim eginnovations com PROTOCOL pops RECEIVEHOST RECEIVEPORT RECEIVEUSER RECEIVEPASSWORD CONFIRM PASSWORD ISPASSIVE Figure 3 13 Mail test for an Exchange 2000 2003 server 6 Note that the Mail test for an Exchange 2000 2003 server consists of an additional ISPASSIVE parameter This parameter will be available for every Exchange 2000 2003 test uptill the Application Processes layer If the value chosen against this parameter is YES then the Exchange 2000 2003 server under consideration is a passive server in an Exchange cluster No alerts will be generated if the server is not running Measures will be reported as Not applicable by the agent if the server is not up 7 If you try to sign out again you will be prompted to configure the Disconnected Mailboxes test This test automatically discovers and monitors the disconnected mailboxes on an Exchange server The parameters of the test are depicted by Figure 3 14 Disconnected Mailboxes parameters to be configured for 192 168 10 25 691 Exchange 2000 2003 192 168 10 25
86. riodically from one user account to another and measures whether the mail was sent successfully and what the delivery time was While the SMTP protocol is used to send mails POP3 or IMAP protocols are used by the test to receive mails List of unconfigured tests for Domino Mail Performance 192 166 10 46 25 Mail Mailbox Size Figure 1 21 Viewing the tests to be configured for a Domino Mail server 5 Upon clicking the Mail test a page depicted by Figure 1 22 will appear 21 Configuring and Monitoring a Lotus Domino Mail Server Mail parameters to be configured for 192 168 10 46 25 Domino Mail 192 168 10 46 TEST PERIOD 5mins HOST 192 168 10 46 PORT S Ja SENDPORT 25 SENDUSER jadmin SENDPASSWORD s CONFIRM PASSWORD HI FROMID jadmin eginnovations TOID jjim eginnovations con PROTOCOL pops RECEIVEHOST 192 168 10 46 RECEIVEPORT 110 RECEIVEUSER RECEIVEPASSWORD CONFIRM PASSWORD ISPASSIVE Figure 1 22 Configuring the test parameters for a Domino Mail server 6 Inthe parameters section of the page configure the test parameters as follows Vv Vv WWW WV v VW V WV TEST PERIOD indicates how often this test needs to be executed HOST indicates the IP address of the mail server PORT The port number of the mail server s routing engine SENDPORT The SMTP port of the mail server The default SMTP port is 25 SENDUSER den
87. rname gt id within double quotes and then click the Detach button 18 Configuring and Monitoring a Lotus Domino Mail Server Save IA E people de TC et EZ Biswa id Karthick id Ej raju id E siva id File name WASTE Detach Cancel Help Figure 1 19 Changing the certificate name 19 Configuring and Monitoring a Lotus Domino Mail Server Notes client must be installed on the system where this test will be executed This test will execute only on Windows environments The Icppn22 dll is required by the user to run the DominoNrpcTest To download this dil do the following o Connect to the URL 2004 06 07 07 3A42 3A38 563764R amp S TACT 104AH 20W428 amp S CMP amp s Download the Lotus Notes C API Toolkit in the URL to a location in your local disk An executable file exe gets downloaded which when executed creates a notescpp directory in the specified location Also an Icppn22 dll gets created within this notescpp directory Copy this lcppn22 dll to the lt LOTUS_NOTES_INSTALL_DIR gt notes directory 1 3 Administering the eG Manager to monitor the Lotus Domino Mail Server After installation of the eG agent please adhere to the following steps to configure the eG manager to monitor the Domino mail server 1 Login to the eG user interface as an administrator 2 Domino mail servers are referred to as the Domino Mail component type in the eG Enterprise system If the Domino mail server
88. rprise suite of products refer to the user manuals We will be adding new measurement capabilities into the future versions of the eG Enterprise Suite If you can identify new capabilities that you would like us to incorporate in the eG Enterprise suite of products please contact support eginnovations com We look forward to your support and cooperation Any feedback regarding this manual or any other aspects of the eG Enterprise suite can be forwarded to feedback eginnovations com 87
89. rver client in the same domain as the MS Exchange server gt The administrator configuring the test should ensure that the mailbox being used in the test exists on the Exchange server If no mailboxes exist then follow the instructions given below to create one for an existing Windows NT domain user a Click the Start button on the task bar of the Windows NT server that hosts the Exchange server and follow the menu sequence Start gt Programs gt Microsoft Exchange Server gt Microsoft Exchange Administrator see Figure 2 1 28 Configuring and Monitoring an MS Exchange Server eeneg G Mrono Web Pibisting 3 Resear K 4 0 Support Toots Ao Cm PES VE ee El Figure 2 1 The Microsoft Exchange Administrator window Note Administrator privileges are required for creating a mailbox on the MS Exchange server 5 5 b The administrator window that appears has a tree structure in its left pane Figure 2 2 The top most node of the tree structure is the organizational unit on the Exchange server Expanding this node reveals the complete list of sites in the organization Expanding a site reveals a Recipients sub node clicking on which the existing user accounts mailboxes on the site will be displayed in the right pane see Figure 2 2 29 Configuring and Monitoring an MS Exchange Server Ze Microsoft Exchange Administrator Server EGTESTO9 in Site eGXchange Recipients ZS File Edit View Tools Window
90. rySet add in task Enter this command on the Domino Server console load quryset To support SNMP traps for Domino events start the Event Interceptor add in task Enter this command on the Domino Server console load intrcpt To support Domino statistic threshold traps start the Statistic Collector add in task Enter this command on the Domino Server console load collect Arrange for the add in tasks to be restarted automatically when Domino is next restarted Add quryset and or intrcpt and collect to the ServerTasks variable in Domino s notes mt file ServerTasks Update Replica Router Amgr AdminP CalConn Sched LDAP quryset intrcpt collect 1 1 4 Enabling SNMP for a Domino Server on AIX To enable SNMP on an AIX Domino server you will have to configure the Domino SNMP agent i e the LNSNMP process to communicate with the SNMPD subsystem on AIX using the SMUX protocol However prior to configuring the Domino SNMP agent make sure that the following are in place gt TCP IP and SNMP should be properly installed and configured on the server Also make sure that the Domino executable and the Domino data directories are in your search path Configuring and Monitoring a Lotus Domino Mail Server gt The trap destinations and community names for AIX should be appropriately configured in the etc snmpd conf file for your remote management infrastructure Remember to keep the view identifiers unique for each trap desti
91. stall you must accept this agreement Figure 3 29 Accepting the license agreement for admpack exe 14 Next specify the location to which the files of admpack exe need to be extracted and then click the OK button see Figure 3 30 58 Configuring and Monitoring an Exchange 2000 2003 Server OF Cancel Figure 3 30 Specifying the location of the admpack files 15 Once installation completes Figure 3 31 will appear Click on the OK button to exit the setup Microsoft Outlook E mail Security Update Admin Package Figure 3 31 Completion of admpack installation 16 Then go to the Microsoft Exchange Server and open its System Manager using the menu sequence depicted by Figure 3 32 E Le Accessories Recycle Bin Administrative Tools 53 Adobe Acrobat 4 0 53 eG Monitoring Suite Le Java 2 Runtime Environment Le Java 2 SDK Standard Edition vi 3 111 Fea Microsoft Exchange d Ss Active Directory Cleanup Wizard A Microsoft Office Tools b SCH Active Directory Users and Computers OO Microsoft Press YA Exchange 5 5 Administrator A Startup gt amp amp Migration Wizard Open Office Document Le VMware A fe System Manager i E Internet Explorer Za ease Microsoft Outlook Internet Explorer R MSN Messenger Service es Programs lat Outlook ders Figure 3 32 Opening the System Manager of the Microsoft Exchange Server 2000 17 Expand the Folders node in the tree structure in the left pane of the
92. sword e Then click on the Create an Exchange mailbox check box see Figure 3 5 to create a mailbox for the user Next provide an alternate name for the mailbox 41 Configuring and Monitoring an Exchange 2000 2003 Server in the Alias text box and then specify the full path to the Server which hosts the Exchange 2000 server You can view the full path using the tree structure in the System Manager window that appears when the following menu sequence is followed Start gt Programs gt Microsoft Exchange gt System Manager Also specify the Mailbox Store and click the Next gt button to continue New Object User elvis Server eGlnnovations First Administrative Group EGTEST10 Mailbox Store First Storage DroupdM abov Store EGTEST 10 K Back Cancel Figure 3 5 Creating a mailbox f Finally view a summary of your specifications and click the Finish button to quit setup see Figure 3 6 New Object User Create in e2k com Users When wou click Finish the following object will be created Full name elvis User logon name elvisttezk com The password never expires Microsoft Exchange mailbox will be created on EGTEST10 First Storage Group Mailbox Store EG TEST 10 Cancel Figure 3 6 Summary of the specifications g The eGurkhaAgent service should run using the account information of the user whose mailbox has been configured for the XChgMail test By default
93. t Programs gt Microsoft Exchange gt Active Directory Users and Computers see Figure 3 1 E Recycle Bin Fn Administrative Tools 3 eG Monitoring Suite Le Java 2 Runtime Environment Java 2 SDK Standard Edition v1 3 1_06 Ka Microsoft Exchange gt So Active Directory Cleanup Wizard Internet Explorer Le Microsoft Office Tools Active Directory Users and Computers e S gt ee Ry ware Lei winzip Migration Wizard Ay Acrobat Reader 5 0 a System Manager New Office Document Microsoft Outlook Le Microsoft SQL Server Open Office Document 3 Microsoft SQL Server Switch TextPad E Programs ei y A Documents Eh Settings ECH Search Q ve SC z Ps Shut Down stat 4 S 7 ows 2000 Server SB 11 06 am Figure 3 1 Opening the Microsoft Exchange Active Directory Users and Computers window b The window that appears has a tree structure in its left pane Expanding the Active Directory Users and Computers node in the left pane will reveal a list of sites on the Exchange server Expand the site on which the new mailbox is to be created right click on the Users folder within select New from the shortcut menu that appears and choose the User option from the New menu see Figure 3 2 amp Active Directory Users and Computers lt Console Window Help Action view e gt le x eale 2 ay Ga Tree Users 26 objects Ps active Directory Users and Comp Name Type Description E Mail Address
94. t usually supplied with the operating system platform that provides SNMP services for the machine This SNMP Agent transports the SNMP traps and Get Set responses across the network to the management station gt The Domino SNMP Agent consisting of Configuring and Monitoring a Lotus Domino Mail Server o LNSNMP Agent The Lotus Notes SNMP agent which receives trap notifications from the Event Interceptor and then forwards them to the management station using the platform specific SNMP Agent LNSNMP also handles requests for Domino related information from the management station by passing the request to the QuerySet Handler and responding back to the management station o QuerySet Handler Which queries server statistics information sets the value of configurable Domino based parameters and returns Domino statistics information to LNSNMP which then forwards the information to the management station using the platform specific master SNMP Agent o Event Interceptor Which responds to the SNMP Trap notification for Domino Event Handlers by instructing LNSNMP to issue a trap gt The Domino MIB A standard Management Information Base MIB file for Lotus Domino servers that can be compiled and used by a network management program such as eG Enterprise Guero et Event Handler Interceptor Collector optional Domino Server Motes Protocols TC PP Other Wetvork Protocols Figure 1 1 Architecture of the Domino SNMP
95. t components Tou can also edit the internet address directly It must be unique in the address book Add person Import Text file Migrate people Register All Register elete Options Figure 1 14 Adding the details of the new user gt After specifying the details click on the Add Person button in Figure 1 14 to move the user specification to the Registration queue below see Figure 1 15 I Advanced Registration Server egurkhal7 Chn First name MI Last name Short name IR eee eee Password Password Quality Scale Weak Strong IT Set internet password Password iz optional 0 Internet address Internet Domain CHN EGURKHA COM Format The Internet address above ts created using the person s name above the internet domain and interet address format components You can aleo edit the internet address directly It must be unique in the address book Add person Import T ext file Migrate people amp williams john Ready for registration Register All Register Delete Options Figure 1 15 Adding the user to the Registration queue gt Now click on the Register button in Figure 1 15 to register the details of the user in the queue gt Once registration is complete the added user will appear in the list of 16 Configuring and Monitoring a Lotus Domino Mail Server users on the Domino mail server see Figure 1 16 ES Administration Domino Administrator
96. t is available in the lt DOMINO_INSTALL_DIR gt w32intel folder Once execution begins setup will prompt you to choose one of the following options Domino Management Agent for Windows NT installation Copyright c 1994 1999 Lotus Development Corporation EE Reserved Lotus Domino Management Agent Install Version 5 0 Installation Options 11 Configuring and Monitoring a Lotus Domino Mail Server ansta L E Domine SNMP G Somnwaine 2 Install Domino Mail Reflector Software ou aihatsne lis lever clan ER EE Geer EE E eege EE ees 3 To install the LNSNMP agent enter 1 as the Choice 4 Setup will then request your confirmation for adding the Collector task Enter y to add the task ihe AiG olicortor ees EE EE E roure Eon EECHER This task is necessary if you want Notes to generate events based on EE EE Ee Ek Do you want to add this task now y n y 5 Once the LNSNMP agent installation completes the following message will appear Domino Management Agent successfully installed Please reboot the system for the changes to take effect D Lotus Domino w32intel gt Atten EE Ce L NONM O Crv e Iree Anel chena scare che Doniino Server 1 1 5 3 Configuring the LNSNMP Agent Prior to configuring the LNSNMP agent ensure the following gt Before using the Domino SNMP Agent make sure TCP IP and SNMP are properly installed and configured on the server Also make sure that the Domino executable and the
97. t names from the DISABLED TESTS list box and click on the button see Figure 3 15 48 Configuring and Monitoring an Exchange 2000 2003 Server ENABLE DISABLE TESTS DI This page enables the administrator to enable and disable performance tests for a component type Component type Exchange 2000 2003 ENABLED TESTS Application Event Log Disconnected Mailboxes Disk Activity Disk Space Exchange AD Processes Exchange Cache Exchange Categorizer Queue Exchange Database Exchange Epoxy Exchange Mail Retrieval Exchange Mailbox Store Exchange Mailboxes Status Exchange MTA Connections Exchange MTA Status Exchange PC Status Exchange Public Store Exchange Queues Handles Usage Mail Memory Details Memory Usage Network Test type Performance DISABLED TESTS Exchange Connectors Exchange Mail Transfer Exchange MailBox Exchange Store Groups Exchange Traffic Hardware ArrayControl Hardware Drive Hardware Fan Hardware Overview Hardware Status Hardware Temperature Hardware Voltage Log File Monitor Log Monitor OS Cache Security Log Stratus Hardware Traps System Events Throughput Virus Scans Windows Service Status Figure 3 15 Selecting the tests to be enabled for Exchange 2000 2003 server Figure 3 16 depicts the chosen tests of Exchange 2000 2003 component type have been precluded in the ENABLED TESTS list box Click on Update button to implement the changes ENABLE DI
98. tests as and when specific problems are detected To enable the detailed diagnosis capability of this test for a particular server choose the On option To disable the capability click on the Off option The option to selectively enable disable the detailed diagnosis capability will be available only if the following conditions are fulfilled o The eG manager license should allow the detailed diagnosis capability o Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0 9 Finally click the Update button The Mapi Mail Service test emulates a client connecting to an Exchange 2000 2003 server and sending receiving mails The eG Enterprise system by default switches off the execution of the XchgMail test An administrator can optionally turn this test on so that it can be executed on the Exchange 2000 2003 server Figure 3 15 depicts the complete list of performance tests that are enabled and disabled by default for the chosen Exchange 2000 2003 component type To enable the test open the ENABLE DISABLE TESTS page by following the menu sequence Agents gt Tests gt Enable Disable In this page you can either preclude or exclude a test from being executed for a specific a test type of a component type For an example to preclude any of the performance tests of exchange 2000 2003 component type select the desired options from the drop down list as depicted hv before Now select the tes
99. the ENCRYPTTYPE list SNMP v3 supports the following encryption types o DES Data Encryption Standard o AES Advanced Encryption Standard gt ENCRYPTPASSWORD Specify the encryption password here gt CONFIRM PASSWORD Confirm the encryption password by retyping it here Click the Update button to configure the test 10 Finally signout of the administrative interface 10 2 Monitoring the IronPort AsyncOS Mail Server 1 2 Login as a monitor supermonitor user Click on the Components option in the menu bar and select the Servers option from the Components menu Click on the IronPort AsyncOS Mail Server being monitored to view its measurements 84 Troubleshooting Troubleshooting If Mail test does not work then check whether the user account being configured for Mail test to retrieve mails from POP3 is valid To do so do the following To check whether you are able to send mails do the following mailto victor eginnovations com eginnovations com 85 Troubleshooting While checking ensure that you provide the same values that were provided while configuring MailTest There could be instances where john would be allowed access to Pop3 mails but john eginnovations com may not have rights to check mails 86 Conclusion Conclusion This document has described in detail the steps for configuring and monitoring the Mail servers For details of how to administer and use the eG Ente
100. tion capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the USERNAME parameter gt AUTHPASS Specify the password that corresponds to the above mentioned USERNAME This parameter once again appears only if the SNMPVERSION selected is v3 CONFIRM PASSWORD Confirm the AUTHPASS by retyping it here AUTHTYPE This parameter too appears only if v3 is selected as the SNMPVERSION From the AUTHTYPE list box choose the authentication algorithm using which SNMP v3 converts the specified USERNAME and PASSWORD into a 32 bit format to ensure security of SNMP transactions You can choose between the following options 83 Configruing and Monitoring the IronPort AsyncOS Mail Server 9 o MD5 Message Digest Algorithm o SHA Secure Hash Algorithm gt ENCRYPTFLAG This flag appears only when v3 is selected as the SNMPVERSION By default the eG agent does not encrypt SNMP requests Accordingly the ENCRYPTFLAG is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option gt ENCRYPTTYPE If the ENCRYPTFLAG is set to YES then you will have to mention the encryption type by selecting an option from
101. toring the Instant Messenger 1 Login as a monitor supermonitor user 2 Click on the Components option in the menu bar and select the Servers option from the Components menu 3 Click on the Instant Messenger server being monitored to view its measurements 73 Configuring and Monitoring External Mail Servers Configuring and Monitoring External Mail Servers The generic Mail model offered by eG Enterprise requires that an agent be deployed on the mail server being monitored so that the critical processes running on the mail server host their resource utilization and other OS level metrics are extracted from within the host However sometimes host level metrics might not interest administrators as much as the availability of the server and its ability to send or receive mails Therefore to enable administrators to extract only external metrics such as availability and responsiveness the eG Enterprise suite prescribes the External Mail server model To use this model an external agent would suffice This agent employs native application level protocols to determine the overall network health mail server availability and how quickly the server processes mails 7 1 Administering the eG Manager to Work with an External Mail Server To administer eG so that it monitors the External mail server do the following 1 Login as an administrator to the eG administrative interface 2 Next add the external mail server manually usin
102. tus notes latest ibmpow Insnmp sh etc Insnmp rc Arrange for LNSNMP to be restarted after a reboot Add the following line to the end of the letc rc tcpip file etc Insnmp rc start After configuring the LNSNMP agent start the Domino server add in tasks such as the QuerySet Event Interceptor and Statistic Collector tasks using the procedure discussed in Section 1 1 3 1 1 5 Enabling SNMP for Domino on Windows To enable SNMP on a Windows Domino server follow the broad steps given below Install the Windows SNMP service on the target host Install the LNSNMP agent i e the Lotus Domino SNMP agent on the target host Configure the Lotus Domino SNMP agent as a service on the target host Each of these steps is discussed in great detail in the sections to come 1 1 5 1 Installing the SNMP Service To install the SNMP service on Windows NT do the following L Login to the Windows NT system as an administrator Configuring and Monitoring a Lotus Domino Mail Server 2 Right click on the Network Neighbourhood icon on the desktop and select the Properties option from the shortcut menu 3 Next select the Services tab in the dialog box that appears and click on the Add button within see Figure 1 2 m NetBIOS Interface RPC Configuration Server m Workstation Update Figure 1 2 Selecting the Services tab 4 From the list of services that appears choose the SNMP Service see Figure 1 3 Select Network Service
103. ueues test Figure 5 5 will then appear Qmail Queues parameters to be configured for 192 168 10 55 Qmail 192 168 10 55 TEST PERIOD 5mins HOST 192 168 10 55 PORT NULL QMAILDIR c var qmail Figure 5 5 Configuring the Qmail Queues test 7 Here specify the following gt TEST PERIOD How often should the test be executed gt HOST The host for which the test is to be configured gt PORT The port at which the specified HOST listens gt QMAILDIR Specify the complete path to the Qmail install directory for example var qmail 8 Once again try signing out of the administrative interface and this time click on Mail test in the LIST OF UNCONFIGURED TESTS to configure it Refer Please refer to Section 1 3 above for a more elaborate discussion on how to configure the Mail test 9 After configuring the Mail test try to sign out once again 10 You will now be prompted to configure the Processes test Ke Refer Please refer to Configuring and Monitoring Web Servers document for a more elaborate discussion on how to configure the Processes test 11 Once the Processes test parameters are configured log out of the administrative interface 70 Configuring and Monitoring a Qmail Server 5 3 Monitoring the Qmail Server 1 Login as a monitor supermonitor user 2 Click on the Components option in the menu bar and select the Servers option from the Components menu 3 Click on the Qm
104. ures 4 You can also view a graph of the measurements and history of the measurements and can also record the details of action taken to fix errors 5 Once you are done viewing the measurements just click on the Signout option 27 Configuring and Monitoring an MS Exchange Server Configuring and Monitoring an MS Exchange Server This chapter deals with the following gt Configuring an MS Exchange Server gt Administering the eG manager to monitor an MS Exchange server gt Monitoring the MS Exchange server 2 1 Configuring an MS Exchange Server 5 5 to work with the eG Manager The MsXMail test which is executed by an eG external agent mimics an MS Outlook mail client that sends and receives mails from an Exchange server Whereas eG Enterprise s Mail test relies on SMTP and POP3 IMAP protocols to communicate with the mail server the MsXMailTest is used for emulating client accesses via the native Microsoft Mail protocol i e in situations where SMTP POP3 IMAP are not enabled for a mail server This test takes three main parameters gt A user mailbox that the test uses to send and receive mails gt The site on the Exchange server that hosts this user account gt The organizational unit on the Exchange server that hosts this site In order to ensure that this test functions the following conditions are to be fulfilled gt The eG external agent that is executing the MsXMailTest should be installed on a Windows NT se
105. uters ii In the tree structure in the left pane expand the node representing the site on which a mail box for the eG user has been configured Click on the Users folder within the site so that the complete list of mailboxes appears in the right pane Now double click on the eG user s mailbox Then click on the E mail Addresses tab see Figure 3 7 of the Properties dialog box that appears elvis Properties Member OF Dial in Environment Sessions Remote control Terminal Serices Profile Exchange General General Address Account Profile Telephones Organization E mail Addresses Exchange Features Each e mail address type has one default reply address To change the default select an entry in the list and then click Set As Primary E mail addresses Address elvis e2k com c us a 7p eGI nnovations o E schan Remove Set as Primary Je Automatically update e mail addresses based on recipient policy Cancel Apply Help Figure 3 7 The E mail Addresses tab iii To add the MAPI email address to the list of addresses displayed 43 Configuring and Monitoring an Exchange 2000 2003 Server therein click on the New button in Figure 3 7 Upon clicking an E mail address type list will appear see Figure 3 8 Select Microsoft Mail Address from that list and click the OK button see Figure 3 8 New E mail Address E mail address type Custom Address 400 Address MMicrosott
106. va Neie g s L t opge w Liner rare Alaaa rare Shel nama ail Fee ol hiie Ganaa quar riese Darien L Liseri Figure 1 17 A screen displaying the details of the new user and a certificate gt While installing a Domino mail client the installation process will 17 Configuring and Monitoring a Lotus Domino Mail Server request for the Id name of the user for whom the mailbox on the client is to be configured During such circumstances you either need to specify the name of a user or attach his her certificate When this is done then such a user s mailbox will open by default every time this user logs into the mail client To facilitate easy identification you can save the certificate in a more meaningful name To do this first right click on the certificate name in Figure 1 18 and select the Detach option see Figure 1 18 act Fie Ect View Create Actions Attachment Mek Administration Z Welcome to Domino Adminiswator RS Perse PERSON johny wiliams Chn w ies Mail WorlHome Other MisceBaneou TE Certificates Admuni stration First name pir Makin sh Lact name rban Um name rie lees Thin p r wisas Adenan rene Shot name seri psn Personal tte Genetationa qualter Internet oam Figure 1 18 Detaching the certificate gt Figure 1 19 will appear wherein the current name of the certificate will be displayed in the File name text box You can change it to read lt use
107. will now be prompted to configure the Processes test Refer Please refer to Configuring and Monitoring Web Servers document for a more elaborate discussion on how to configure the Processes test 10 Once the Processes test parameters are configured log out of the administrative interface 4 2 Monitoring the Generic Mail Server 1 Login as a monitor supermonitor user 2 Click on the Components option in the menu bar and select the Servers option from the Components menu 3 Click on the Generic Mail Server being monitored to view its measurements 66 Configuring and Monitoring a Qmail Server Configuring and Monitoring a Qmail Server This chapter describes the procedures involved in configuring and monitoring a Qmail server 5 1 Configuring a Qmail Server to work with the eG Manager For the Qmail tests to work effectively ensure that the following are in place gt The following packages or their latest versions should be installed along with Qmail o netqmail 1 05 o daemontools 0 76 o ucspi tcp 0 88 A detailed Qmail installation procedure is available in the following URL http www lifewithqmail org gt All executable files under package admin daemontools 0 76 command related to the qmail admin services should have links under usr local bin gt The executable file svstat in the J usr local bin directory must be given special executable permission using the command chmod uts svstat gt
108. xe Accepting the license agreement for admpack exe Specifying the location of the admpack files Completion of admpack installation Opening the System Manager of the Microsoft Exchange Server 2000 Creating a new Public Folder Naming the new public folder Opening the OutlookSecurity oft template file Selecting the Outlook Security Settings folder Publishing the form Specifying a name for the form Choosing the Outlook Security Form option Selecting the Reviewer role Selecting the type of component to be added Adding the details of a new mail server A page displaying a summary of the new mail server details A page displaying the tests the need to be configured for the Generic mail server Selecting the Qmail server to be monitored Managing the selected Qmail server A page displaying the tests the need to be configured for the Qmail server Configuring the Qmail Delivery test Configuring the Qmail Queues test Adding the Instant Messenger Adding an External mail server A page listing the unconfigured tests for the External mail server Adding an External Exchange server A page listing the unconfigured tests for the External mail server Adding an Exchange cluster service A segment containing the cluster service and the Exchange servers A page listing the unconfigured tests for the Extchange cluster service and the individual Exchange servers in the cluster 79 Selecting the type of component to be added Adding the details of
109. xisting MasterSNMP Agent For information on disabling an existing Master SNMP Agent see your Master SNMP Agent s documentation To use the NET SNMPD that is provided with Domino do the following 1 Login as the root user 2 Next install the NET SNMPD files Enter this command changing the Domino executable path if necessary cp opt lotus notes latest linux net snmpd etc 3 Arrange for NET SNMPD to be restarted after a reboot Enter these commands In f s etc net snmpd sh etc rc d init d net snmpd chkconfig add net snmpd chkconfig net snmpd on 4 After installation proceed to configure and start NET SNMPD Here is how 5 Udate the etc net snmpd conf file with appropriate community names for your remote management infrastructure Community names are set using the rocommunity and rwcommunity directives For instance to set a community named nppublic the command would be Set rocommunity value to nppublic 6 To manually start NET SNMPD login as the root user and issue the command etc net snmpd sh start To stop NET SNMPD use the command etc net snmpd sh stop 1 1 3 Configuring the Domino SNMP Agent The Domino SNMP Agent configuration on Linux involves the following gt Configuring the LNSNMP agent to work with the Master SNMP Agent that is provided with Domino on Linux gt Completing the configuration by starting the add in tasks Before attempting to configure the Domino SNMP agent ensure the followi

Configuring and Monitoring Mail Servers

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