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Administrator`s Guide for the VSX Series, Version 8.6.2 for

1. ort Por analog Camera 1 control Camera 1 Y and C phone line connector input to system For main camera For main camera PTZ control S Video input to system For a second camera VGA input to system For ImageShare II or computer VGA output Power connector For power cord x vie e PC CARD E3 vea Balanced audio r output from system For external audio equipment VCR DVD output from system For VCR DVD to record RS 232 serial ports For touch panel camera control or other RS 232 device Monitor 1 Y and C output from system For main monitor A 3 Conference link For Polycom microphone or SoundStation VTX 1000 LAN port For IP calls People Content IP and VSX Web S Video output from system VGA output from system For additional For VGA monitor or projector S Video monitor Audio output from system For external speaker system Administrator s Guide for the VSX Series Video Source Output Examples for Multiple Monitors The following tables show how the monitor settings on your VSX system can affect what you see on your displays You can configure the video sources for your displays in many ways these tables show only a few typical configurations that are available on certain systems for point to point calls Keep in mind that what you see on your displays can also be affected by multipoint display modes dual monitor emulation PIP settings and s
2. Call Quality bandwidth and call type Multipoint dialing User Settings Diagnostics and System Information Speed Dial list of frequently called sites Alerts Add more features as users gain experience Administrator s Guide for the VSX Series To design the home screen 1 Goto System gt Admin Settings gt General Settings gt Home Screen Settings 2 Configure these settings RAR Dialing Display Specifies which dialing option to display e Dialing entry field Allows users to enter numbers manually Display marquee Displays text in the dialing entry field Can be used to display user instructions Users cannot enter numbers manually when this option is selected None Removes the dialing entry field from the screen Contact List Specifies whether to display the contact list home screen Allows users to access the directory System Allows users to access the System screen which includes User Settings Diagnostics and System Information If you remove the System button you can still access the System screen by navigating to the home screen pressing Q on the remote and selecting System 3 Select gt and configure these settings ee System Name Specifies whether to display the name of the system on the home screen above the PIP window Local Date and Specifies whether to display the local date and time on the Time home screen Appearance and Tones B ee Do Not
3. Displays content format data rate select Call Statistics frame rate and packet loss for the 2 Select M three times to go to call in progress Also provides the Content Statistics screen information about the far site Not available Select Utilities gt Call Detail Report systems For more information about this screen see Call Detail Report CDR o page 11 8 Call Detail Report screen Displays the current Call Detail Report CDR and provides access to the archived CDR Network Tools Diagnostic Tool Near End Loop test Tests the internal audio encoders and decoders the external microphones and speakers the internal video encoders and decoders and the external cameras and monitors Monitor 1 displays the video and plays the audio that would be sent to the far site in a call This test is not available when you are in a call PING test Tests whether the system can establish contact with a far site IP address that you specify Trace Route test Tests the routing path between the local system and the IP address entered On the Diagnostics screen select Network Select Near End Loop to start the test Press any button on the remote control to stop the test On the Diagnostics screen select Network gt PING Enter the IP address that you wish to test Select Start If the test is successful the VSX system displays a message indicating that the IP address un
4. The presenter can show PowerPoint slides video clips spreadsheets or any other type of content from a computer Supported resolutions include 640x480 800x600 1024x768 and 1280x1024 Before a presenter can use a computer to show content with People Content IP you need to e Enable People Content IP on the VSX system When you purchase this option you receive a software activation key This key allows you to enable People Content IP on a VSX system e Go to www polycom com support and navigate to your product page Download the People Content IP software application to the computer s that the presenter will use to show content You don t need to change the computer resolutions and you don t need special cables or hardware but the computer s must meet these requirements Operating System Windows 2000 Windows XP Home or Windows XP Professional Minimum computer 500 MHz Pentium III or equivalent 256 MB memory Recommended computer 1 GHz Pentium III or equivalent 512 MB memory Note that although you use the license key on only one VSX system you can install the presenter software on an unlimited number of computers e Connect the computer s to the IP network For information about purchasing the People Content IP option please contact your Polycom distributor To enable People Content IP on a VSX system 1 On a computer open a web browser Go to www polycom com support and navigate to
5. To customize camera names and icons 1 Go to System gt Admin Settings gt Cameras then select gt to go to Camera Settings 2 Enter camera names and select the appropriate icon for each video source Adding Screen Saver Text You can customize the VSX system to display text when the system is in sleep mode For instance you can display on screen instructions to assist users with what steps they should take next Output upon Screen Saver Activation on the Monitors screen must be set to Black if you want to display screen saver text To enter screen saver text 1 On a computer open a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web 3 Enter the user name and administrator s password if a password has been established 4 5 Appearance and Tones Click Utilities gt Screen Saver and enter Screen Saver Text Appears as scrolling text when the system is in sleep mode You can use this scrolling text to provide instructions or next steps for users of the system Logo Screen Text Appears underneath the logo before the system goes into sleep mode Click Update Adding a Screen Saver News Feed You can customize the VSX system to display a news feed when the system is in sleep mode 5 Output upon Screen Saver Activation on the Monitors screen must be set to Black if you want to display a screen saver
6. b Connect an RS 232 cable to the modem and to the null modem adapter c Connect the modem to a phone line d Configure the modem for 8 bits no parity You may need to configure the modem to answer automatically You may also need to configure it to ignore DTR signals On the computer start the transcription application Enter text using the stenographic machine connected to the computer To stop sending closed captions close the transcription application Content and Closed Captions Via the System s Serial RS 232 Port Via VSX Web Closed captioners can provide captions from inside the conference room using equipment connected directly to the serial port of the VSX system as shown in the following diagram VSX System RS 232 Serial ed d Stenograph E E machine PC with computer aided transcription software To supply closed captions using equipment connected directly to the serial port 1 Ensure that the computer and the VSX system are configured to use the same baud rate and parity settings 2 Goto System gt Admin Settings gt General Settings gt Serial Port and set the RS 232 mode to Closed Caption 3 On the computer start the transcription application Enter text using the stenographic machine connected to the computer To stop sending closed captions close the transcription application Closed captioners can provide captions from inside the conference room or from a remote l
7. 2 this device must accept any interference received including interference that may cause undesired operation Part 68 FCC Rules This equipment complies with part 68 of the FCC rules and the rules adopted by the ACTA On the Network Interface Module of this equipment is a label that contains among other information a product identifier in the format US AAAEQ T XXX If requested this number must be provided to the telephone company This equipment may not be used on a coin service or party line If you experience trouble with your VSX system disconnect it from the telephone line to determine if the registered equipment is malfunctioning For repair or warranty information please contact Polycom Inc at 1 888 248 4143 or 4750 Willow Road Pleasanton CA 94588 2708 USA Contact information may also be found at http www polycom com If the system is causing harm to the network the telephone company may request that you disconnect it until the problem is corrected If your VSX system causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it is necessary Your telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of yo
8. Administrator s Guide tor the VSX Series Version 8 6 2 for SCCP April 2007 Edition 3725 24332 002 A VSX Version 8 6 2 ae PO LYCOM Trademark Information Polycom the Polycom logo design SoundStation VTX 1000 ViaVideo and Vortex are registered trademarks of Polycom Inc ImageShare People Content PowerCam Pro Motion Siren Visual Concert and VSX are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2007 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to
9. s Guide for the VSX Series Cannot manage the system You have not entered the Enter the correct user name and remote access remotely correct password password Note For web access the user name is admin and the default password is the unit s serial number Too many managers are Only five system managers are allowed at any one logged into the system time To log everyone out restart your system Calling Voice only calls cannot be This is normal Place voice only calls using the placed using a set top VSX SoundStation VTX 1000 conference phone system Voice only calls cannot be The system might not have Use a telephone to verify that there is a dial tone on placed using a VSX 7000e a good connection to a the line connected to the input on the VSX system or VSX 8000 system phone line Hanging up the This is normal Use the SoundStation VTX 1000 conference phone SoundStation VTX 1000 END VIDEO soft key or the VSX system remote conference phone does not control to end video calls end the video call 12 6 Troubleshooting Displays Screen is blank start music The system is starting This No action required plays and Polycom logo is normal appears briefly Monitor goes blank after The system goes to sleep The system is sleeping The system wakes up on displaying the splash after a period of inactivity any action from the remote control or on an incoming screen call Picture is blank on
10. AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS SUPPORT amp SERVICE AGREEMENTS If you purchased your product from a Polycom Authorized Reseller contact the Authorized Reseller for information about support and service agreements applicable to your product For information on Polycom service go to the Polycom web site www polycom com products and services menu or call 1 800 765 9266 outside the US call 1 408 526 9000 or your local Polycom Office as listed on the Polycom Web site LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CO
11. Call Detail Report CDR 11 When enabled the Call Detail Report CDR provides the system s call history You can view the CDR from VSX Web and you can download the data in CSV format for sorting and formatting CSV Comma Separated Value files can be imported into spreadsheet and database programs Every call that connects is added to the CDR whether it is a call that you make or that you receive If a call does not connect the report shows the reason In multipoint calls each far site is shown as a separate call but all have the same conference number The CDR does not include incoming calls that the VSX system does not answer so if calls were missed while Do Not Disturb was enabled details will not be included in the CDR To view and download the CDR via VSX Web 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web Statistics and Diagnostics 3 Enter admin as the user name and the admin password if a password has been established Click Utilities gt Call Detail Report to view the details of the file 5 Click Save and then specify a location on your computer to save the file Information in the CDR The following table describes the data fields in the CDR ee Each call is logged on the first available row A call is a connection to a single site so there may be more than one call in a conference Account
12. Cameras Camera does not pan or tilt You are attempting to move Make sure you have selected a pan tilt zoom a camera that does not camera have pan tilt zoom capabilities Camera control cable is not Check that the camera is connected according to the connected properly manufacturer s instructions and the setup sheet you received with the system The RS 232 port is not Go to Admin Settings gt General Settings gt Serial configured for camera Port and verify that RS 232 Mode is set to Camera control PTZ The remote control is not Check that the remote control is functioning working according to the instructions in the section Controls on page 12 4 12 10 Separate camera does not work The camera does not track to the person who is speaking Automatic camera tracking is available only ona VSX 7000e or VSX 8000 system with a Polycom PowerCam Plus camera One site cannot control the other site s camera The camera is not connected correctly or its power pack is not plugged in Participants at the far site have been controlling your camera More than one person at the near site is speaking or the near site is noisy The person who is speaking is moving around the room The camera is tracking to presets that are at similar angles for example a view of the whole room and a close up view of a seat in the center of the room The room setup interferes with voice tracking Large wind
13. Check the connections between the rear panel cable adapter and infrared sensor cable Connect the monitor s power cord and then power on the monitor Power on the monitor Verify that the monitor is connected correctly according to the manufacturer s instructions and the setup sheet you received with the system On the monitor change the signal input The image may take a few seconds to synchronize after you select the signal input that is connected to the VSX system Go to Admin Settings gt General Settings gt Serial Port and verify the following Baud Rate is set to the same value on the system as on the touch panel RS 232 Mode is set to Control VSX 7000e VSX 8000 The touch panel is connected to the port that is configured as a touch panel port Troubleshooting Access to Screens and Systems Cannot navigate to Admin The home screen is not Press the button on the remote and select screens System button configured to display the System at the end of the help message or access is not displayed System button the system remotely using VSX Web FTP Telnet From VSX Web you can add the System button back to the home screen Click System Setup and navigate to Admin Settings gt General Settings gt Home Screen Settings then select System The change takes effect after you navigate away from the home screen and then back again on the system Cannot navigate to Admin The system administrator Enter
14. How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact your Polycom distributor or Polycom Technical Support To contact Polycom Technical Support go to www polycom com support Enter the following information then ask a question or describe the problem This information helps us to respond faster to your issue e The 14 digit serial number in the System Information screen also present on the bottom of the system e The software version from the home screen select System gt System Information e Information about your network e Troubleshooting steps you have already tried 12 17 Administrator s Guide for the VSX Series 12 18 Regulatory Notices Important Safeguards Read and understand the following instructions before using the system Close supervision is necessary when the system is used by or near children Do not leave unattended while in use Only use electrical extension cords with a current rating at least equal to that of the system Always disconnect the system from power before cleaning and servicing and when not in use Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a static free cloth Do not immerse the system in any liquid or place any liquids on it Do not disassemble this system To reduce the risk of shock and to maintain the warranty
15. The VSX 8000 system provides the S video signal to the main camera through BNC connectors Refer to the release notes for a list of supported PTZ cameras You can configure a VSX 7000e or VSX 8000 system with a Polycom PowerCam Plus to track to the speaker s voice or to camera presets Points to note about automatic camera tracking with the PowerCam Plus camera e Automatic camera tracking works best at distances of 15 feet 4 6 m or less e Automatic camera tracking works best if you face the camera when you speak e Leave at least one foot 0 3 m of space above behind to the right and to the left of the camera Echoes from nearby surfaces interfere with tracking e Automatic camera tracking works best in rooms with good acoustics e For information about user interface settings required for automatic camera tracking refer to Configuring Automatic Camera Tracking on page 3 13 Configuring Camera Settings and Video Quality Options 3 10 To configure camera and video settings 1 Go to System gt Admin Settings gt Cameras 2 Configure these settings Displays and Cameras a Far Control of Specifies whether the far site can control the position of the Near Camera near site camera When this option is selected a user at the VSX 5000 far site can control the framing and angle of the camera for VSX 6000A the best view of the near site VSX 7000s VSX 7000e VSX 8000 Backlight Specifies whether to have the camera
16. VSX 3000A system s integrated microphone VSX 6000A e VSX 7000e and VSX 8000 microphones VSX 7000s VSX 7000e VSX 8000 e You have an external handset headset or lapel microphone attached to a VSX system line input Disable this setting in the following situations This option is automatically disabled if a line input is set to Audio Mixer and echo cancellation is enabled on a line set for Audio Mixer 3 Select gt and enter VCR DVD settings for the VSX 7000e system ee E VCR DVD In Level Sets the volume at which the VCR DVD player plays relative to other audio from the system VCR DVD Out Sets the volume at which the call is recorded Level Microphones and Speakers Ce Ce VCR DVD Audio Out Always On Allows you to record a call using one VCR or DVD while playing recorded content into the call from a second VCR or DVD Do not select this setting if you have only one VCR or DVD player connected If this setting is disabled the VCR audio output is disabled when VCR is the selected camera source 4 Select D and enter line input settings p Line Input Red and White VSX 3000A VSX 5000 VSX 6000A Line Input VSX 7000e Input Type VSX 8000 Echo Canceller Line Out 2 Phono VSX 7000e Specifies how audio is heard from equipment you connect to the audio input connectors on the back of the system e Audio Mixer Audio input is heard at the far site only not at the near site
17. e View Content Statistics during a call by pressing Help on the remote When the Call Detail Report setting is enabled Recent Calls shows a list of up to 99 calls made by the system It includes the following information e Site name or number e Date and time Administrator s Guide for the VSX Series e Callin or out The Recent Calls list shows incoming and outgoing calls that connect as well as outgoing calls that do not connect If Do Not Disturb has been enabled any incoming calls attempted by other sites will not be listed The home screen can be configured to include Recent Calls For more information about including the Recent Calls list on the home screen see Designing the Home Screen on page 7 3 To view the Recent Calls screen gt Go to System gt Admin Settings gt Network gt Recent Calls You can see more detail about any call by highlighting an entry and pressing Help on the remote Information includes the far site s number and name and the type speed bandwidth and duration of the call You can call any site on the Recent Calls list by highlighting the entry and pressing Call or S Select on the remote to place the call If you need even more detail about calls you can download the Call Detail Report CDR from VSX Web For more information about the CDR see Call Detail Report CDR You can save an entry in the Recent Calls list by highlighting the entry and pressing 9 on the remote
18. gt Audio to determine whether your system is receiving audio The system s audio outputs Check the system s audio connections to the are not connected properly monitor or to the external audio system if one is connected Verify that the system is connected to the correct audio connectors on the monitor 12 12 Troubleshooting The people at the far site The people at your site are Move closer to the microphone cannot hear you too far from the microphone Your system s microphone Check your system for one or more of these mute is muted indications Near site mute icon on the screen e VSX 3000A System indicator is red e VSX systems using Polycom microphones Microphone mute light is on To unmute the system press the amp Mute button on the remote control Your system s microphone Go to System gt Admin Settings gt Audio gt Audio is not enabled Settings Select Enable Polycom Microphones if it is not selected No power to near site Mute the microphone If the light remains off there is microphone no power to the microphone Check that the conference link cable is properly seated Replace the conference link cable if the people at the far site still cannot hear you Your system s microphone Check to be sure the microphone is installed is not connected or is correctly connected incorrectly Check the Polycom Mic or Line Input meter on the Audio Meter scr
19. monitor The laptop s display resolution or refresh rate does not match the settings for the Visual Concert VSX The VCR or DVD is not selected The VCR or DVD is not set up correctly The system is receiving video that includes a large amount of motion Too many network line transmission errors Check the error count on the Diagnostics gt Call Statistics screen to verify this The call speed is lower than the minimum speed you have configured for Pro Motion video The video quality for the camera in use is set for Sharpness This setting is for images with no motion VSX 3000A systems send Pro Motion video for VCR DVD input only VSX 5000 and VSX 6000A systems can receive Pro Motion video but cannot transmit it The video quality for the camera in use is set for Sharpness This setting is for images with no motion Troubleshooting Problem Corrective action Use a VGA monitor to display graphics Be sure the laptop s refresh rate is set to 60 Hz and that the laptop and the Visual Concert VSX use the same display resolution Select the VCR Camera 3 Press Camera then press 3 Check that the VCR or DVD is connected according to the instructions in the section Connecting VCR DVDs on page 5 1 Refer to the manufacturer s instructions to set up the VCR or DVD correctly A background with less motion provides a better smoother video picture Try the call again possibly at a lo
20. volume and richer sound in large rooms Refer to your system s setup sheet for connection details Microphones and Speakers Connecting Speakers to Component Systems You must connect at least one speaker to play audio from the far site You can use the speakers built into the main monitor or you can connect an external speaker system such as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms Refer to your system s setup sheet for connection details Administrator s Guide for the VSX Series Configuring Audio Settings General Audio Settings To configure general audio settings 1 Go to System gt Admin Settings gt Audio Settings 2 Configure these settings a Sound Effects Sets the volume level of the ring tone and user alert tones Volume Incoming Video Specifies the ring tone used for incoming calls Call User Alert Tones Specifies the tone used for user alerts Mute Auto Answer Specifies whether to mute incoming calls Calls Incoming calls are muted by default until you press the mute on the microphone or on the remote control Enable Internal Specifies an additional ring tone when receiving an Ringer incoming call The internal ringer is built into the system and VSX 3000A alerts you to incoming calls Enable Polycom Specifies whether integrated and attached Polycom Microphones microphones are enabled You can disable this option to VSX 3000A turn off VSX 5000 e
21. 12 14 Symptom Video and audio are not synchronized The video quality for the camera in use is set for Sharpness This setting is for images with no motion Echo cancellation is in use The system displays the audio line input level in this case The Audio Meter screen shows a reading for Polycom Mic but no microphone is connected the system receives local audio from a mixer Error Indications Troubleshooting Problem Corrective action Go to System gt Admin Settings gt Cameras gt M gt M gt Video Quality Change the Camera setting to Motion This is normal The System Information screen shows waiting in the IP Video Number field The LAN is not working The DHCP server is not available The home screen shows 0 0 0 0 as the system s IP address for a static IP address of 0 0 0 0 The system is configured for DHCP and no DHCP server is available or responding on the network The system is partially or incorrectly configured for firewall NAT operation Low battery icon on the screen The LAN cable is not connected The system was configured Low batteries in the remote control Check the LAN connection Contact your network administrator Contact your network administrator to correct the problem with the server or to assign a static IP address Check the LAN cable connection to the LAN port on the system Go to System gt Admin Settings gt L
22. 2 speakers 4 9 subwoofer 4 9 touch panel control 10 2 VCR DVD 5 2 5 3 video to be recorded 3 5 Visual Concert VSX 5 5 Vortex mixer 4 10 10 2 Connect to my LAN setting 2 2 connectivity tests 11 3 connectors VSX 3000A back panel A 1 VSX 5000 back panel A 2 VSX 6000A back panel A 3 VSX 7000 back panel A 3 VSX 7000e back panel A 4 VSX 7000s back panel A 3 VSX 8000 back panel A 5 contact list home screen display 7 5 Contact List setting 7 4 Index content audio troubleshooting 12 14 display configuring 3 5 3 6 5 5 display troubleshooting 12 8 12 9 sending when computer connects 5 5 Content Statistics screen 11 2 11 7 control panel 10 1 Country setting 7 1 D date and time displaying 7 4 setting 7 1 Date Format setting 7 1 daylight saving time adjustment 7 2 Default Gateway setting 2 3 diagnostics audio 11 4 call statistics 11 2 call summary 11 2 color bar test 3 8 content statistics 11 2 IP connectivity tests 11 3 system status 11 2 video 11 4 dialing last number dialed 7 5 speed dialing 7 5 Dialing Display setting 7 4 directory allowing access 7 4 creating localized entry names 6 5 downloading to a computer 6 4 localized entries 6 5 managing with VSX Web 6 4 settings 6 3 uploading from a computer 6 5 Directory screen 6 3 Directory setting 7 4 Display Icons in a Call setting 3 6 Display Time in Call setting 6 2 7 1 displays for showing content 3 1 3 2 for showing people
23. 3 1 3 2 VGA 3 1 3 2 VSX 3000 as computer monitor 3 2 VSX 3000A as computer monitor 3 2 DNS name system 2 2 DNS Servers setting 2 3 Do Not Disturb setting 6 2 Index 3 Administrator s Guide for the VSX Series Do Not Disturb Icon setting 7 5 Domain Name setting 2 2 DTMF tones 7 10 dual monitor emulation configuring 3 7 description 3 7 Dual Monitor Emulation setting 3 6 Duplex Mode setting 2 3 DVD VCR See VCR DVD E echo cancellation not compatible with Vortex mixer 4 7 Echo Canceller setting 4 7 4 10 4 11 elapsed time displaying 6 2 7 1 Enable Basic Mode setting 12 2 Enable Internal Ringer setting 4 6 7 7 A 1 Enable Phantom Power setting 4 8 4 11 Enable Polycom Microphones setting 4 6 4 10 Enable Remote Access setting 8 3 Enter IP Address Manually setting 2 2 external IR sensor 10 2 external speaker system See speakers F Far Control of Near Camera setting 3 11 far site allowing to control near camera 3 11 system information call statistics 11 6 Far Site Name Display Time setting 6 2 feet installing 1 4 forwarding calls 6 4 FTP access controlling 8 3 G gateway default 2 3 generating DTMF tones 7 10 Graphics VGA screen 5 5 graphics See content H headphones 4 4 help on screen 7 6 7 8 home screen adding sites 7 5 customizing 7 3 7 3 7 7 settings 7 4 Index 4 Home Screen Settings screen 7 4 7 5 7 6 Host Name setting 2 2 I icons cam
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25. 9 3 storing on a computer 9 4 uploading from a computer 9 4 projector connected to Visual Concert VSX 5 3 Pro Motion Video setting 3 12 Pro Motion specifying when to use 3 12 R rack mounting brackets installing 1 5 Index 6 rear panel view VSX 3000A A 1 VSX 5000 A 2 VSX 6000A A 3 VSX 7000 A 3 VSX 7000e A 4 VSX 7000s A 3 VSX 8000 A 5 Recent Calls accessing with the remote control 7 11 button on home screen 6 2 7 5 calls not listed 11 7 list 6 2 11 7 recent calls See also Call Detail Report CDR recording calls configuring audio 5 2 5 3 configuring video source 3 5 setting volume 4 8 4 9 troubleshooting 12 8 while playing a VCR DVD 4 7 4 8 4 9 refusing calls 6 2 7 5 remote access enabling 8 3 password 8 4 remote access password 8 4 Remote Access Password setting 8 2 remote control configuring 7 10 7 11 keypad audio confirmation 7 10 troubleshooting 12 4 Remote Control screen 7 10 Remote Control Keypad setting 7 10 remote management 1 6 8 3 requirements browser for VSX Web 1 6 9 1 for People Content IP 5 6 for updating software 9 4 software for Vortex mixer 4 4 reset system 11 5 Reset System screen 8 4 11 5 resolution VGA for People Content IP 5 6 for Visual Concert VSX 5 3 specifying for Visual Concert VSX or ImageShare II 5 5 restart system actions that cause 2 2 2 3 8 3 restoring system defaults 11 5 ring tones setting 4 6 7 7 volume 4 6 VSX 3000 4 6 7 7 A 1 VSX
26. In the browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web Go to Utilities gt Import Export Directory Click PC gt VSX Click Browse and browse to the location of the csv file on your computer Click Export Directory to upload the csv file to the VSX system To create a localized directory entry using the VSX Web interface l 2 3 On a computer open a web browser In the browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web Go to Place a Call gt Directory Edit an entry to enter a localized directory entry name in the Localized Name field and specify the language for the localized directory entry Administrator s Guide for the VSX Series Appearance and Tones Setting Date Time and Location You can update the system with regional settings including the location specific language and calling parameters To set the date time and location 1 Go to System gt Admin Settings gt General Settings gt Location 2 Configure these settings Ce Country Specifies the country where the system is located Changing the country automatically adjusts the country code associated with your system number Sets the language for the user interface 3 Select gt and configure these settings E e Date Format and Specifies your format preference for the date and time display Time Format
27. Microphone s Far site audio VCR audio Any device connected to the audio line in On the Diagnostics screen select Video Select the Color Bars icon Press any button on the remote control to stop the test On the Diagnostics screen select Audio Select the Speaker Test to go to the Speaker Test screen Select the Speaker Test icon Press any button on the remote control to stop the test If you are in a call the far site will also hear the tone On the Diagnostics screen select Audio Select Audio Meter The audio meter should register between 0 and 15 dB for each active input To check the microphone s speak into the microphone To check far site audio ask a participant at the far site to speak or call a phone in the far site room to hear it ring To check a VCR or DVD connect it to the VCR inputs and play the VCR or DVD to test the audio In the system s user interface In the VSX Web 1 Select Diagnostics gt Video Click the Color Bars icon to start the test Click the Color Bars icon again to end the test Select Diagnostics gt Audio gt Speaker Test Click the Speaker Test icon to start the test Click the Speaker Test icon again to end the test The people at the site you are testing will hear the tone but you will not You can send a message to tell them how to notify you when they hear the speaker test Select Diagnostics gt Audio gt Audio Meter to
28. Use this setting for microphone signals VCR Audio input is heard at both the far site and near site This setting requires that the video source is set to VCR otherwise no audio is heard Select VCR when playing a VCR DVD into the system Specifies the type of equipment that is connected to the audio input connectors Choose Audio Mixer if connected to a mixer Select Visual Concert when sharing content using an ImageShare II Visual Concert VSX or laptop connected directly to the system Specifies the type of equipment that is connected to the balanced audio inputs Choose Line Input unless you have connected microphones directly to the balanced audio inputs Sets the volume level for the line with which it is associated For a VCR DVD player sets the playback volume of the VCR DVD player relative to other audio from the system Lets you specify whether to use the system s built in echo canceller Do not enable this option if you have connected a Polycom Vortex mixer This option is not available on some systems when the line input type is set to VCR Specifies whether volume for a device connected to the audio line out connectors is variable or fixed e Variable Allows users to set the volume with the remote control Fixed Sets the volume to the Audio Level specified in the system interface Administrator s Guide for the VSX Series Ce Enable Phantom Allows the system to supply power to microphones Po
29. a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web 3 Go to Admin Settings gt Network gt Call Preference Select Enable Basic Mode To enable Basic Mode in the Polycom VSX system interface 1 Go to System gt Admin Settings gt Network gt Call Preferences 2 Select Basic Mode Power and Start up The system does not start The power switch is off or respond in any way Note VSX 3000A systems have three power switches The power cord is not connected The power outlet is not active or the system s power supply is not operating properly 1222 Turn on the power switches for the system and all equipment connected to it VSX 3000A VSX 5000 VSX 6000A Make sure the power pack is connected to a power outlet and that its power cords are seated securely VSX 7000s Make sure that the system is connected to the subwoofer and that the subwoofer is connected to a power outlet The power for the system is supplied by the subwoofer so it must be connected in order for the system to work VSX 7000e VSX 8000 Make sure that the system s power cord is in place and that it is connected to a power outlet If you connect the system s power cord to a power strip be sure the power strip is connected to a power outlet and its power switch is on Check the power outlet by unplugging the system and plugging in a lamp rad
30. added to the CDR until the file size reaches 50 KB which is equivalent to about 150 calls The system then automatically archives the CDR and creates anew CDR file If an archive is already present the new archive overwrites it The CDR starts with Row 1 but the conference numbers continue from the file most recently archived Conference numbering restarts at 1 after the system assigns conference number 100 000 To get an archived CDR 1 From your computer open an FTP client 2 FIP into the VSX system 3 Enter this FTP command GET localcdr_archive csv 4 Close your FTP session Administrator s Guide for the VSX Series Troubleshooting This chapter covers the diagnostic screens of the VSX system It is organized by category to help you troubleshoot any issue General Troubleshooting This section presents problems likely causes and corrective actions Power and Start up Controls Access to Screens and Systems Calling Displays Cameras Audio Error Indications System Lights How to Contact Technical Support Implementing Basic Mode Basic Mode is a limited operating mode that uses H 261 and H 263 for video and G 711 for audio It provides administrators with a workaround for interoperability issues that cannot be solved using other methods The Basic Mode setting stays in effect until you change it Administrator s Guide for the VSX Series To enable Basic Mode using VSX Web 1 On a computer open
31. and lets you enter your local date and time Display Time in Specifies the time display in a call Call Elapsed Time Displays the amount of time in the call Local Time Displays the local time on the screen during a Call Off Time is not displayed Administrator s Guide for the VSX Series 4 Select gt and configure these settings e Auto Adjust for Specifies the daylight savings time setting When you enable Daylight Saving this setting the system clock automatically changes for Time daylight saving time Time Zone Specifies the time difference between GMT Greenwich Mean Time and your location Time Server Specifies connection to a time server for automatic system time settings Appearance and Tones Customizing the Home Screen Designing the Home Screen Customize the system functionality according to your users needs skill levels and environments Include a short list ERT ol Infrequent Users Kiosk Mode of specific items for aa O OCOS Provide a simple workspace so no training users to select Batani aiiai is needed e Let users make calls to pre defined numbers with one button click Use the marquee to Include instructions on screen add instructions New Users Provide more options but keep it simple Add features for e Dialing entry field users as needed e Directory numbers e Recent Calls Advanced Users Provide additional options for advanced video conferencing users
32. at your site Should be provided by This information your Your system is using a IP address IP Network Service Provider static IP address or system administrator Connecting to the LAN You must connect the system to a LAN to e Make IP calls e Access VSX Web Administrator s Guide for the VSX Series e Use People Content IP e Update system software using the Polycom Softupdate program Configuring LAN Properties To configure LAN properties 1 Go to System gt Admin Settings gt LAN Properties 2 Configure these settings OI Connect to my Specifies whether the system is part of the LAN LAN Changing this setting causes the system to restart Indicates the system s DNS name Changing this setting causes the system to restart IP Address Specifies how the system obtains an IP address e Obtain IP address automatically Select if the system gets an IP address from the DHCP server on the LAN Enter IP address manually Select if the IP address will not be assigned automatically Changing this setting causes the system to restart Your IP Address If the system obtains its IP address automatically this area Is displays the IP address currently assigned to the system or If you selected Enter IP Address Manually enter the IP Use the Following address here Changing the IP address causes the system IP Address to restart Domain Name Displays the domain name currently assigned to the syste
33. controls for color contrast and brightness Your monitor may also have controls for tint and temperature The colors from left to right should be white yellow cyan green magenta red and blue Make sure that the white is not tinted red green or blue and that the red is not tinted pink or orange 4 When the colors look right on the test screen press 9 Near on the remote control to stop the color bars test and show video of the room 5 Ifthe color appears natural you do not need to make further adjustments If the color still needs adjustment use the monitor s controls to make small adjustments until the picture appears natural Displays and Cameras Preventing Monitor Burn in Monitors and VSX systems provide display settings to help prevent image burn in Plasma televisions can be particularly vulnerable to this problem Refer to your monitor s documentation or manufacturer for specific recommendations and instructions The following guidelines help prevent image burn in Set Output upon Screen Saver Activation to Black Use the monitor s burn in prevention features if available Ensure that static images are not displayed for long periods Set the Screen Saver Wait Time to 3 minutes or less To keep the screen clear of static images during a call disable the following settings Display Icons in a Call described on page 3 6 Display Time in Call described on page 6 2 Far Site Name Display describ
34. ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide The Administrator s Guide for the VSX Series is for administrators who need to configure customize manage and troubleshoot VSX systems The guide covers the VSX 3000A VSX 5000 VSX 6000A VSX 7000s VSX 7000e and VSX 8000 systems The following related documents for VSX systems are available at www polycom com videodocumentation e Setting Up the System which describes how to set up the hardware e Getting Started Guide for the VSX Series which describes how to perform video conferencing tasks e Setup Sheets for your optional hardware e Release Notes e Integrator s Reference Manual for the VSX Series which provides cable information and API command descriptions For support or service please contact your Polycom distributor or go to Polycom Support at www polycom com suppott Polycom recommends that you record the serial number and option key of your VSX system here for future reference The serial number for the system is printed on the unit System Serial Number Option Key Administrator s Guide for the VSX Series Contents 1 Introducing the VSX Series e cece cece cece 1 1 VA NIAC f5oe5c4 eer Rosine heeds soe eee eh sae hom eee e ee ria sae eeer tee eaees 1 1 VOR OUOU RR Desktop OVeletis
35. in file to start the installation Follow the instructions on the wizard screens to complete the installation Restart the system to activate the plug in you just installed To configure the Cisco CallManager 1 In the Cisco CallManager go to the Phone Configuration gt Directory Number Configuration screen 2 Provision these settings for each Polycom Video Extension Maximum Number of Calls 1 Busy Trigger 1 After you have configured the VSX system and installed the plug in you can place SCCP calls Administrator s Guide for the VSX Series Displays and Cameras Connecting Monitors and Projectors If you have a set top or component system you need to connect a monitor to the system to see the people at the far site Refer to your system s setup sheet for connection details The following table shows the different ways you can connect monitors to a VSX system The main monitor is the monitor that displays the VSX system user interface VSX System Second Monitor VSX 5000 VSX 6000A VSX 7000s TV NTSC or PAL None VSX 7000e VSX 8000 VSX 5000 VSX 6000A VSX 7000s TV NTSC or PAL TV NTSC or PAL VSX 7000e VSX 8000 VSX 5000 VSX 6000A VSX 7000s TV NTSC or PAL VGA monitor VSX 7000e VSX 8000 VSX 5000 VSX 6000A VSX 7000s VGA monitor Not available VSX 7000e VSX 8000 Connecting Monitors to Set Top Systems Additional TV Monitor The set top systems provide a second S Video outpu
36. is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Regulatory Notices 2 Regulatory Notices Warranty Information EXCLUSIONS POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR RESULTS FROM e FAILURE TO FOLLOW POLYCOM S INSTALLATION OPERATION OR MAINTENANCE INSTRUCTIONS e UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION e UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION SERVICES ACCESSED THROUGH THE PRODUCT e ABUSE MISUSE NEGLIGENT ACTS OR OMISSIONS OF CUSTOMER AND PERSONS UNDER CUSTOMER S CONTROL OR e ACTS OF THIRD PARTIES ACTS OF GOD ACCIDENT FIRE LIGHTING POWER SURGES OR OUTAGES OR OTHER HAZARDS WARRANTY EXCLUSIVE IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID
37. is performing a Press amp Select on the remote to end the test Near End Loop test The people at the far site VSX 3000A VSX 5000 Open the privacy shutter cannot see you The privacy shutter is closed You have selected a Select the main camera camera that is not connected Administrator s Guide for the VSX Series Go to Admin Settings gt Monitors gt Monitors and change the setting to Composite Video is in black and white VCR DVD records in black and white The people at your site show up in silhouette in the PIP Video from your site is too dark or too light in the PIP The system does not receive closed captions correctly Graphics are displayed on Monitor 1 at all sites even if Monitor 2 has been specified for content The monitor is connected using the composite monitor connector but it is configured as S Video The monitor cable is not connected properly The monitor cable is bad VCR video format setting S Video or Composite does not match the VCR connection The camera is pointing toward a source of bright light such as a window Lighting at your site has changed within the past few minutes During calls the camera adjusts for the lighting at five minute intervals The modem is not connected correctly or is not configured correctly At least one site does not have dual stream People Content or H 239 capability This can occur in calls to older syst
38. is shown full screen with a portion of the top and bottom clipped off If this setting is disabled video is centered with black margins on each side This setting applies to either Monitor 1 or Monitor 2 if they are set to 16 9 This setting does not apply if Dual Monitor Emulation is enabled Specifies whether to display all on screen graphics including icons and help text during calls Lets you choose whether to have slides and snapshots time out after a period of four minutes Specifies whether the system can show multiple views on a single display If content is being viewed different views can be displayed by pressing PIP on the remote control For more information refer to Using Dual Monitor Emulation on page 3 7 Displays and Cameras Using Dual Monitor Emulation Dual Monitor Emulation is designed for rooms or offices with one monitor only Users see both near and far sites on one monitor in two different views During presentations users see content and the near and far sites What you see during a call can depend on factors such as the VSX system monitor configuration the number of sites in the call and whether content is being shared Examples of Dual Monitor Emulation Far site Near site Call connects Near and far site are the same size and appear side by side Near site presses PIP Size of far site window increases Near site presents to far site Content near site and far site are di
39. news feed To configure a screen saver news feed LF 2 On a computer open a web browser In the browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web Enter the user name and administrator s password if a password has been established Click Utilities gt Screen Saver and paste a feed URL into the News Feed field Select a stream content click Submit and close the stream content window Click Update Adding a Screen Saver Logo You can customize the VSX system to display your own logo instead of the Polycom logo To upload a screen saver logo l 2 On a computer open a web browser In the browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web Enter the user name and administrator s password if a password has been established Administrator s Guide for the VSX Series 4 Click Utilities gt Screen Saver click Next and follow the onscreen instructions for uploading a logo file Changing the Screen Saver Wait Time To change the screen saver wait time 1 Go to System gt Admin Settings gt General Settings gt System Settings gt Appearance 2 Configure the screen saver wait time to specify how long the system remains awake during periods of inactivity The default is 3 minutes Setting this option to Off prevents the system from going to sleep Configuring Remote Control Behavi
40. on the system a qualified technician must perform service or repair work Connect this appliance to a grounded outlet Only connect the system to surge protected power outlets Keep ventilation openings free of any obstructions If the system or any accessories are installed in an enclosed space such as a cabinet ensure that the air temperature in the enclosure does not exceed 40 C 104 F You may need to provide forced cooling to keep the equipment within its operating temperature range SAVE THESE INSTRUCTIONS Electrical Specifications Polycom VSX 3000A System 100 240V 47 63Hz 1 9A 80W max Polycom VSX 5000 System Potrans 100 240VAC 50 60Hz 1 8A Ault power supply 100 240VAC 50 60Hz 1 3A Polycom VSX 7000 System Subwoofer 100 240VAC 50 60Hz 1 1A Polycom VSX 7000e System 90 250VAC 50 60Hz 4A Polycom VSX 8000 System 90 250VAC 50 60Hz 4A Regulatory Notices 1 Administrator s Guide for the VSX Series License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM INC OR ITS LICENSORS Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and or resellers who have entered into a Sublicense Agreement For purposes of this Agreement a Sublicense Agreement shall mean a written license agreement between the Buyer and its purchaser or in the case of any sale by Buyer toa resell
41. or a Mixer to a VSX 8000 Component System You can connect two powered microphones directly to the VSX 8000 system or you can connect several studio type microphones to the VSX 8000 system through an audio mixer Connecting a Polycom Vortex mixer to VSX set top or component systems provides flexibility in audio set up For example it allows you to provide a microphone for each call participant in a boardroom The VSX 8000 is designed to work with Polycom Vortex mixers For top performance you need Vortex firmware 2 5 2 or later Conference Composer version 2 7 0 or later and VSX system software version 8 5 or later Refer to your system s setup sheet for connection details Connecting Speakers Connecting Speakers or Headphones to Desktop Systems You can connect desktop speakers to provide better audio for the VSX 3000A system if you place it in a large room or you can connect headphones to listen to calls privately The system s speaker connector is on the system s right side panel and the headphone connector is on the front of the system Refer to your system s setup sheet for connection details Connecting Speakers to Set top Systems If you have a VSX 5000 you must connect speakers to play audio from the far site You can use the speakers built into the main monitor The other set top systems have built in speakers You can connect an external speaker system such as the Polycom StereoSurround kit to provide more
42. screen 3 10 7 8 CDR See Call Detail Report CDR Chinese Virtual Keyboard setting 7 11 closed captions configuring RS 232 serial port 5 9 configuring the modem 5 8 configuring to receive 10 2 providing audio to the captioner 5 7 providing by modem 5 8 providing by Telnet session 5 10 providing using VSX Web 5 9 5 10 providing with equipment connected locally RS 232 serial port configuration 5 8 troubleshooting 12 8 ways to provide 5 7 color balance adjustment 3 8 color bar test 3 8 11 4 composite video adapter for second camera 3 12 computers sharing content by connecting to system 5 4 sharing content using ImageShare II 5 4 sharing content using Visual Concert VSX 5 3 VSX 3000 as computer monitor 3 2 VSX 3000A as computer monitor 3 2 conference link cable lengths and part numbers 4 3 5 4 configuring audio Audio screen 4 11 for content 5 2 5 5 for recording calls 5 2 5 3 general settings 4 6 balanced audio inputs 4 7 call answering mode 6 2 call settings 6 1 camera control 10 2 cameras 3 10 3 14 content display 5 5 directory settings 6 3 dual monitor emulation 3 6 for closed captions 10 2 ImageShare II 5 5 LAN properties 2 2 2 3 microphones Polycom 4 6 powered 4 7 4 8 4 10 4 11 modem to receive closed captions 5 8 monitor settings 3 3 monitors color sharpness brightness 3 8 for dual monitor emulation 3 7 network using the setup wizard 1 6 PIP 3 6 remote control 7 10 7 11 RS 232 serial port 10
43. start the test Reset and Restart Diagnostic Tool Reset System Cycles power to the system When you reset the system using the remote control the system s user interface allows you to e Keep your system settings such as system name and network configuration or restore factory settings Keep or delete the directory stored on the system Note If Security Mode is enabled you must enter the room password to reset the system On the Diagnostics screen select Reset System Enter the system s serial number If you wish to restore the original factory settings select Delete System Settings This deletes the system passwords CDR and CDR archive along with the other system settings You may wish to download the CDR and CDR archive before you reset the system See Call Detail Report CDR on page 11 8 If you delete system settings the setup wizard will lead you through the initial configuration after the system restarts If you wish to remove the directory select Delete Directory Entries This only deletes the system s local directory System reset does not affect the global directory Select Reset System Checking System Status 2 Statistics and Diagnostics In the system s user interface In the VSX Web i Select Diagnostics gt Reset System Click the Reset System icon The System Status screen provides detailed information about system settings P and ISDN conn
44. the password you will have to reset the system delete the system files and run the setup wizard again in order to access the Admin Settings and reset the password If Security Mode is enabled the room password is required to access the Reset System screen If you forget the room password while the system is in Security Mode contact your Polycom distributor or Polycom Technical Support You can run the setup wizard or view the configuration screens in either of these two ways e Inthe room with the system Use the remote control to navigate the screens and enter information You can use the number pad on the remote control to enter text just like you can with a cell phone e From a remote location Use a web browser to access VSX Web For more information about using VSX Web refer to Accessing VSX Web on page 9 1 Networks This guide covers network types used worldwide Please note that not all network types are available in all countries Getting the Network Ready Before you begin configuring the network options you must make sure your network is ready for video conferencing To begin refer to the Preparing Your Network for Video Conferencing document available at www polycom com videodocumentation This document contains information you need to prepare your network such as worksheets that will help you order ISDN Network Connectivity Checklist You will need this information to make and receive video calls
45. the password screens without a has set a password The default password is the system s serial number password or The default password was not deleted The system does not allow On the system go to Admin Settings gt General remote access Settings gt Security gt M and enable access The system or your Check the LAN cable to the LAN port on the rear of computer is not connected the system to the LAN Check the LAN cable to your computer Cannot access the system remotely The LAN cable to the Replace the appropriate LAN cable system or to your computer is bad To verify this check the lights on the system There should be a steady green light indicating a connection to the LAN and a flashing orange light indicating LAN traffic if the cable is good DHCP Client is ON and no Contact your network administrator DHCP server is available There is a firewall between Contact your network administrator your computer and your system Your computer is ona Place your computer and system on the same different network and there subnet If this corrects the problem check your router is not connectivity between configuration If it does not contact your network the networks service provider The system is in Security Use secure modes of Telnet FTP Web and serial Mode which requires access For more information refer to Configuring secure access Security Mode on page 8 6 Administrator
46. 11 deleting 11 5 description 11 8 information provided 11 9 Call Detail Report screen 11 2 11 9 Call Detail Report setting 6 2 7 5 Call Settings screen 6 1 6 2 8 6 call speed call statistics 11 6 call statistics accessing with the remote control 7 11 list 11 6 Call Statistics screen 11 2 11 6 11 7 Call Status screen 11 2 11 7 Call Summary screen 11 2 11 6 call type listed in call statistics 11 6 calls answer mode 6 2 auto answer 6 1 6 2 auto answer muting 4 6 do not disturb 7 5 elapsed time displaying 7 1 history See Call Detail Report CDR maximum time 8 6 quality troubleshooting 12 9 recent 7 5 11 7 refusing See Do Not Disturb status 11 2 time maximum 6 1 type 11 6 calls forwarding 6 4 Camera Brightness setting 3 11 Camera Calibration screen 3 12 3 13 Camera Direction setting 3 11 3 12 Index 2 camera presets deleting 3 14 setting 3 14 tracking to 3 13 Camera Settings screen 3 11 cameras additional configuring 3 12 automatic tracking with PowerCam Plus 3 10 3 13 backlight compensation 3 11 brightness adjusting 3 11 composite configuring 3 12 configuring 3 10 3 14 connecting 3 10 control configuring 10 2 customizing icons 3 11 7 8 customizing names 3 11 7 8 direction of movement specifying 3 11 far control of near camera 3 11 positioning 1 2 primary specifying 3 11 setting presets 3 14 troubleshooting 12 10 12 11 voice tracking with PowerCam Plus 3 13 Cameras
47. 2404 sure caste per ee reeieee ne cease ene tweewnewe ee eetess 3 9 Connecting Document Cameras to Desktop Systems 000 e eee eee 3 9 Connecting Cameras to Set top Systems eser sans ssrin eR 3 9 Connecting Cameras to Component Systems 00 0 eee eee 3 10 Configuring Camera Settings and Video Quality Options 00 00005 3 10 Configuring Automatic Camera Tracking 0 c cece cece eee 3 13 Conneurine Camera Presets 45 605 sre neeo rE ees ptey ees na AA sae verses 3 13 4 Microphones and Speakers ceeeeeee eee A Connecting Microphones SoundStation VTX 1000 00 eee eee eee eee 4 Connecting Polycom Microphones to Set Top or Component Systems 4 2 Connecting Powered Microphones to a Set top System 5 00 e eee eee 4 4 Connecting Powered Microphones or a Mixer to a VSX 8000 COMPONeUINoy MENE 45 5 144 400 deere ieasGhenhew er dean be Gemsenreneeas eee heaesd es 4 4 COnNeECHN S SPCAKEIS 2244 cianPusdudds dead baadcadea A A a a a A 4 4 Connecting Speakers or Headphones to Desktop Systems 0 0005 4 4 Connecting Speakers to Set top Systems 6 cee eee 4 4 Connecting Speakers to Component Systems 0 00 cece eee 4 5 Configuring Audio SCtINGS restes ond deg sue k Whe cee saw een Read ee ERSE 4 6 General Audio Sens aie ghana Resa ea aeeleeneteeiuet ier ees ENEA 4 6 VSX Systems Settings for a Polycom Vortex Mixer 0 00 00 c
48. 3000A 4 6 7 7 ringer internal VSX 3000 4 6 7 7 A 1 ringer internal VSX 3000A 4 6 7 7 room monitoring enabling 8 3 9 2 viewing a room or call 9 3 room password default 1 6 8 3 screens that require 8 1 setting and deleting 1 6 8 2 8 3 8 4 RS 232 Mode setting 3 12 4 10 10 2 RS 232 serial port configuring for a Vortex mixer 4 10 configuring for closed captions 5 8 5 9 configuring to provide Telnet trace 10 2 data pass through 10 2 equipment used with 10 1 S screen saver displaying a news feed 7 9 text 7 8 Screen Saver screen 7 9 7 10 screen saver output monitor 1 3 3 monitor 2 3 4 screens diagram of system 8 1 security controlling remote access 8 3 9 2 home screen settings 7 4 room monitoring 9 2 Security Mode setting 8 6 System screen access 7 4 Security screen 8 2 8 3 8 4 8 5 9 2 Security Mode enabling 8 6 limitations 8 7 Security Mode setting 8 2 Send Content When PC Connects setting 5 5 sensor IR 10 2 Serial Port screen 5 8 5 9 10 2 serial port See also RS 232 serial port servers DNS 2 3 WINS 2 3 setup wizard 1 6 Index sharing content by connecting a computer to a VSX system 5 4 configuring audio 5 5 configuring display 5 5 specifying when to display 5 5 using ImageShare II 5 4 using People Content IP 5 6 using Visual Concert VSX 5 3 Sharpness setting 3 12 site buttons adding 7 5 Sites screen 7 5 Sites setting 7 5 siting considerations 1 2 4 2
49. 9 VCR DVD In Level setting 4 6 4 8 VCR DVD Out Level setting 4 6 4 8 4 9 VGA monitors 3 2 connected to Visual Concert VSX 5 3 showing content 3 1 VGA Out setting 3 5 VGA Output with No Graphics setting 5 5 VGA resolution for People Content IP 5 6 for Visual Concert VSX 5 3 VGA Resolution setting 5 5 video brightness adjustment 3 8 color balance adjustment 3 8 data rate call statistics 11 6 diagnostics 11 4 format monitor 1 3 3 format monitor 2 3 4 frame rate call statistics 11 6 Motion setting 3 11 3 12 sharpness adjustment 3 8 sharpness setting 3 12 specifying what monitors display 3 5 Video Format setting 3 12 video protocol call statistics 11 6 Video Quality screen 3 11 Visual Concert VGA Out setting 3 5 Visual Concert VSX as a LAN hub 5 3 configuring 5 5 supported cable configurations 5 4 VGA resolution 5 3 Visual Concert VSX cable See conference link cable voice tracking See automatic camera tracking voice mail menu navigation See Remote Control Keypad setting volume adjusting 12 13 alert tones 12 13 audio line in 4 7 bass 4 9 for recording calls 4 6 4 8 4 9 master control 4 9 sound effects 4 6 12 13 subwoofer 4 9 treble 4 9 troubleshooting 12 13 VCR DVD playback 4 6 4 7 4 8 Vortex mixer configuring 4 10 10 2 not compatible with echo cancellation 4 7 software requirements 4 4 VSX component systems 1 1 VSX desktop systems 1 1 VSX set top systems 1 1 Index V
50. AN Properties and correct the IP address settings Contact your network administrator to correct the problem with the server or to assign a static IP address Go to System gt Admin Settings gt Network gt IP gt Firewall gt M and verify the NAT WAN Public Address setting Replace the batteries in the remote control with 3 AAA baiteries 12 15 Administrator s Guide for the VSX Series System Lights The system lights are located on the front of your VSX system VSX 3000A Indicators are off No power to the system en 9000 Green indicator blinks slowly The system is sleeping VSX 6000A VSX 7000s Green indicator flashes when The system is not in a call and you use the remote control is receiving signals from the VSX 7000e remote control Amber indicator flashes when The system is in a call and is you use the remote control receiving signals from the remote control Call Amber indicator is on The system is in a call VSX 3000A Red indicator is on The system microphone is VSX 5000 VSX 6000A muted VSX 7000s Mute indicator on the Polycom microphone is red VSX 7000e Blue indicator is on The system is connected to VSX 8000 power but powered off Green indicator blinks The remote control has been picked up or set down Red indicator turns on The system is powering off momentarily Mute indicator on the Polycom The system microphone is microphone is red muted 12 16 Troubleshooting
51. Calls button on the home screen The Recent Calls screen lists the site number or name the date and time and whether the call was incoming or outgoing Note If the Call Detail Report option is not selected the Recent Calls option is not available Far Site Name Turns the far site name display on or off or specifies the Display Time time period the far site name appears on screen when calls first connect Setting the Call Answering Mode To set the call answering mode 1 Go to System gt Admin Settings gt General Settings gt System Settings gt Call Settings 2 Select Auto Answer Point to Point to set the answer mode for calls with one site 3 Select one of the following Yes Answers calls automatically No Enables you to answer calls manually Do Not Disturb Refuses incoming calls automatically The caller receives a message that the site is unavailable Forward Lets you send calls to another system If you have a VSX 3000A system that you are using as your computer monitor Polycom recommends that you set up the system so that you have to answer calls manually If you receive a call while using the system as a computer you hear a ringing sound and you can switch to video to answer the call manually Alternatively you can ignore the call and it will Calling and Answering not connect thereby preventing the caller from seeing or hearing you at your desk Configuring Directory Setti
52. Contiourme LAN Properiies 24 22 5 lt baeieusidadiadtaogdeetitiedteseetsathsdasaags 2 2 Config ring the V5X Systemi to Use SCCP sassi rasa sig Ee ee doe hoa we A 2 4 Configuring the Cisco CallManager for Use with the VSX System 00 2 5 3 Displays and Cameras cceeeeeeeceeees OI Connecting Monitors and Projectors s2 55 c t teresa cde ged aiemeosimeahe bie h cede es 3 1 Connecting Monitors to Set Top Systems 0 0 ee eee eee 3 1 Additional TY MOnUlor oi cea is2 tesco h eign rir serena deh eee eee REA 3 1 VOAMOnTOC OF POlCClOl nestueeeceeca seattle petwetas saa artnaaeeeess 3 1 Connecting Monitors to Component Systems 0 6 ees 3 2 Additonal TY Monitor ssi 6 lt 4 2005 sys ou cede ese ews be Soe eee ten eoeeaaees 3 2 VGA Monitor Or Projector 2 2ciacacdtatdeohisitateatiasdaddeteathda ge demes 3 2 Using a Desktop System as the Monitor fora Computer 0 004 3 2 Administrator s Guide for the VSX Series Configuring Monitor and Projector Settings 0 eee 3 3 Usmg Dual Momitor hr MtldHOl nax5a25 epepeeued dean pea gene eae nae dues oe oes 3 7 Examples of Dual Monitor Emulation 0 0 00 0c cece cece eee 3 7 Using Dual Monitor Emulation in a Call 2420 2oncoveevenveuse goa dbaas eyeay 3 7 Adjusting the Monitor s Color Balance Sharpness and Brightness 3 8 Prevent Momor DUN sa e2c rea ea sehen ENEE wanes ee aneeee ens 3 9 Cornac ino Comehds
53. Disturb Allows users to set the system to automatically accept or ignore Icon incoming calls using the Do Not Disturb button on the home screen Users can also access the call forwarding function from this icon Call Detail Specifies whether to generate a report of all calls made with the Report system When selected all calls can be viewed through VSX Web and downloaded as a csv file Note If this setting is disabled applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report CDR records Recent Calls Specifies whether to display the Recent Calls button on the home screen The Recent Calls screen lists the site number or name the date and time and whether the call was incoming or outgoing Note If the Call Detail Report option is not selected the Recent Calls option is not available 4 Select D and configure these settings Allows users to access any pre defined sites from a My Contacts Speed Dial list on the home screen Last Number Specifies whether to display the last number dialed or clear the Dialed dialing field on the home screen Displaying Contacts on the Home Screen Sites configured for speed dial are displayed on the home screen You can also display them along with any Microsoft LCS contacts on the contact list home screen To configure speed dial sites 1 Make sure that the site information is entered in the directory 2 Go to System gt Admin
54. For main monitor People Content IP and VSX Web For VCR DVD to record calls Administrator s Guide for the VSX Series VSX 7000e Back Panel VCR DVD input to system For VCR DVD to play content into calls Line level audio input to system For ImageShare Il computer or other audio source Network interface bay For network interface module S Video input to system Camera 1 control For main camera connector For camera 1 PTZ control S Video input to system For additional Analog phone camera port For analog VGA input to system phone line For ImageShare II or computer VGA output Power connector For power cord VCR DVD output from system For VCR DVD to record RS 232 serial ports For touch panel camera control or other RS 232 device S Video output from system For main monitor S Video mon S Video output from system For additional ecoce eeceoe JIOIO Conference link For Polycom microphone LAN port Audio output VGA output For IP calls from system from system People Content IP For external For VGA monitor and VSX Web itor speaker system or projector VSX 8000 Back Panel VCR DVD input to system For VCR DVD to play content into calls IR sensor input to system Balanced audio input to system For mixer or powered microphones IR sensor Network interface bay For network interfac module For external System Back Panel Views Analog phone
55. Guide for the VSX Series Enabling Call Forwarding You can allow users to forward all calls to another system Users can forward calls from the Do Not Disturb icon on the Place a Call screen To enable call forwarding 1 Go to System gt Admin Settings gt Network gt SCCP Settings 2 Select D 3 Specify the extension to which all calls should be forwarded 4 Select Enable Managing Directories with VSX Web VSX Web import export directory feature allows you to maintain consistency of VSX system directories in your organization efficiently It is particularly useful for administrators managing multiple systems that call the same locations You can e Transfer existing directory entries between VSX systems e Develop directory entries on one system save them to your computer and then distribute them to other systems e Create localized directory entries Only local directories can be downloaded The directory file is in csv format To download a VSX system directory to your computer 1 On a computer open a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web 3 Go to Utilities gt Import Export Directory Click VSX gt PC to download the csv file from the VSX system 5 Save the file to a location on your computer Calling and Answering To upload VSX system directory entries l Se a On a computer open a web browser
56. NNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability Regulatory Notices 3 Administrator s Guide
57. Note The far site s microphone may be muted even if you do not see a far site Mute icon The volume may be turned Turn up the volume on the appropriate device all the way down on the Use the remote control to turn up the volume monitor or external audio system Check the monitor s or external audio system s volume setting Then check the system s audio output using the Speaker Test under Diagnostics gt Audio You should hear a 400 Hz tone VSX 6000A VSX 7000s Go to System gt Admin Settings gt Audio Settings The midrange speaker and and select M twice subwoofer may be turned Make sure that Midrange Speaker and Subwoofer off Speaker are both On The far site s microphones Ensure that each person who speaks is facing a are not placed correctly microphone and is close enough to it The far site s microphone is Ask the far site to check the cable to the microphone not connected or does not have power Too many line errors Try the call again later A single monitor VGA Check the system s audio connections to the configuration does nothave external audio system an external audio system The monitor s audio inputs Check audio output using the Speaker Test screen are not connected properly under Diagnostics gt Audio You should hear a 400 Hz tone Ask someone at the far site to speak into the microphone and check the Far Site Audio meter on the Audio Meter screen under Diagnostics
58. Number If Require Account Number to Dial is enabled on the system the value entered by the user is displayed in this field Remote System The far site s system name Name Call Field Number 1 The number dialed from the first call field not necessarily the transport address For incoming calls The caller ID information from the first number received from a far site Call Field Number 2 For outgoing calls The number dialed from the second If applicable for call field not necessarily the transport address call For incoming calls The caller ID information from the second number received from a far site Call Rate The bandwidth negotiated with the far site System The name of the system manufacturer model and software Manufacturer version if they can be determined Call Direction In For calls received Out For calls placed from the system Conference ID A number given to each conference A conference can include more than one far site so there may be more than one row with the same conference ID Administrator s Guide for the VSX Series Data Description S Call ID Identifies individual calls within the same conference Endpoint Alias The alias of the far site Endpoint Additional An additional alias of the far site Alias Endpoint Type Terminal gateway or MCU Endpoint Transport The actual address of the far site not necessarily the Address address dialed Audio Protocol T
59. SX Web accessing 9 1 accessing diagnostic screens 11 1 accessing in Security Mode 8 6 Call Detail Report downloading 11 8 configuring browser 9 1 managing directories 6 4 managing system profiles 9 3 providing closed captions 5 10 restrictions 9 2 room monitoring 8 3 9 2 Ww Web Access Port setting 8 3 web access controlling 8 3 web browser requirements 1 6 web browser configuring to use VSX Web 9 1 Web Director 8 3 9 3 wide screen monitors configuring 3 3 3 4 3 6 WINS Resolution setting 2 3 WINS Server setting 2 3 Z Zoom Video to Fit Screen setting 3 6 Index 9 Administrator s Guide for the VSX Series Index 10
60. SX Web Audio output from system S Video output For main monitor audio or from system for external speaker system For main monitor System Back Panel Views VSX 6000A Back Panel Conference link VCR DVD input to system For Polycom microphone For VCR DVD to play SoundStation VTX 1000 or content into calls Visual Concert VSX RS 232 serial port For RS 232 device S Video output from system For second S Video monitor Not enabled if monitor 1 is Power connector For power supply Gz 4 la Power switch NS VGA output from system For VGA monitor or projector LAN port For IP or SIP calls People Content IP Audio output from system and VSX Web S Video output For external speaker system from system For main monitor VSX 7000s Back Panel Conference link VCR DVD input to system S Video input to system For Polycom microphone For VCR DVD to play content For additional camera SoundStation VTX 1000 or into calls Visual Concert VSX l Audio output from system For external speaker system RS 232 serial port For touch panel second J camera control or other 7 hey a hahaa system RS 232 device or projector A 3 Power switch aie Power connector sar ON Et a e For subwoofer T houses power supply and optional S Video output from system network interface For second S Video monitor module aaa ak S Video output from system dea VCR DVD output from system
61. Settings gt General Settings gt Home Screen Settings 3 Select gt three times to access the Sites screen Select Add and choose the sites to add from the directory 5 Select either Speed Dial or Contacts as the name you want to appear on the button Administrator s Guide for the VSX Series To display the contact list home screen 1 Goto System gt Admin Settings gt General gt Home Screen Settings 2 Select Contact List Adding Marquee Text You can create marquee text to display in the dialing entry field on the home screen You can create context specific instructions for your users or if the home screen has Site buttons the marquee text can provide information that helps users choose which site to call To enter marquee text in the VSX system interface 1 Go to System gt Admin Settings gt General Settings gt Home Screen Settings 2 In Dialing Display select Display marquee and enter the text You can also add marquee text through the VSX Web For some languages such as Russian Korean Japanese Simplified Chinese and Traditional Chinese you must use VSX Web to add marquee text To enter marquee text using VSX Web 1 On a computer open a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web 3 Enter the user name and administrator s password if a password has been established 4 Click Admin Settings gt Gen
62. Snap Button Option setting 7 11 Snapshot Timeout setting 3 6 Softupdate 9 4 software registration key People Content IP 5 6 software updating 9 4 Sound Effects Volume setting 4 6 SoundStation VTX 1000 positioning 4 2 Speaker Test screen 11 4 speakers configuring 4 9 desktop for VSX 3000A 4 4 subwoofer 4 9 systems that include 4 4 systems that require 4 4 4 5 testing 11 4 troubleshooting 12 12 12 14 speed dial 7 5 stabilizer feet installing 1 4 statistics call 11 2 11 6 content 11 2 11 7 status call 11 2 network and call diagnostic tools 11 2 system 11 2 status messages 11 5 Subnet Mask setting 2 3 subwoofer configuring 4 9 setting volume 4 9 Subwoofer Level setting 4 9 Subwoofer Speaker setting 4 9 switch power 1 5 Index 7 Administrator s Guide for the VSX Series system configuration initial 1 6 lights 1 6 12 17 name displaying 7 4 name displaying in Simplified Chinese 6 3 positioning 1 4 1 5 restarting 11 5 restoring factory defaults 11 5 settings deleting 11 5 System setting 7 4 System Info accessing with the remote control 7 11 System Name setting 6 3 7 4 system profiles managing with VSX Web 9 3 settings that are included 9 3 storing on a computer 9 4 uploading from a computer 9 4 System screen allowing access 7 4 System Status screen 11 2 11 5 T technical support contacting 12 18 web page address 12 18 Telnet access controlling 8 3 trace configurin
63. ace the system in the desired location with the rounded front portion hanging over the front of the monitor or shelf Leave enough space to work so that you can connect the cables easily he 3 Remove the packaging collar from around the VSX system camera Positioning Component Systems The VSX 7000e and VSX 8000 systems are designed to be placed on a tabletop or in an equipment rack If you received a network interface module with your system you may find it convenient to install it before positioning the system Refer to the installation sheet that you received with the network interface module Introducing the VSX Series To position the system 1 Install the mounting brackets on the system if you need to mount it in an equipment rack or install the self adhesive feet if you will place the system on a table or shelf 2 Place the system in the desired location Leave enough space to work so that you can connect the cables easily 3 Place the camera on or near the monitor displaying the far site so that people look towards the camera during calls Powering On Connect power and power on the system after you have connected the rest of the equipment that you will use with it Do not use any power supply other than the one supplied with your VSX system WD Using the wrong power supply will void the warranty and may damage your system VSX 3000A Desktop System The VSX 3000A systems have three power switches T
64. anes EEEE E ees 12 16 How to Contact Technical SUpport 2 25102 ctresonde nee eetedadedetaenye gh seaes 12 17 Regulatory Notices Regulatory Notices 1 A System Back Panel Views eceeeeee eee e All VSX 3000A Connector Panel sccccancccean pba wan waueeoe ede aheeeew deeds Radwows A 1 VSX 5000 Back Panel sug inc do ah wace wae Oho be eee ee ew ate Yaak ead eee eS A 2 Vo GU00A Back PANG 2424665 35c0e0 bu deesneoeesaeuneieeeuee feu ERENER A 3 VSX 7000s Back Panel 2 eee eee ee A 3 Vor 70006 Pack Pane cscs bots nads Genes oa shen be eee tee Ree eeweoaes A 4 VOX S000 Back Panel ccnaccaenwe heen Heecid ood ee boo abe a oe tee sonawe meee A 5 Contents B Video Source Output Examples for Multiple Monitors B 1 C Pom Usage 62202 404 0044 sree ceeds eee eee eneseus C 1 WER weweeenetetesneeeneag ses usesoeessaces Index 1 Administrator s Guide for the VSX Series Introducing the VSX Series VSX Models Your Polycom video conferencing system is a state of the art visual collaboration tool With crisp clean video and crystal clear sound VSX systems provide natural video conferencing interaction through the most advanced video communications technology This section describes the standard components that come with the VSX Series systems For technical specifications and detailed descriptions of features available for VSX models please refer to the product literature available at www polycom com Mo
65. automatically adjust Compensation for a light background Backlight compensation is best used in situations where the subject appears darker than the background Camera Specifies how much light is let into the camera s iris A low Brightness number allows in less light a high number allows in more VSX 3000A light Primary Camera Specifies which camera is the main camera Camera Direction Specifies the direction the camera moves when using the VSX 5000 arrow buttons on the remote control VSX 6000A VSX 7000s VSX 7000e VSX 8000 Power Specifies the frequency of the electrical power used for the Frequency camera VSX 3000A e 50 Hz Select if you have a PAL system VSX 5000 e 60 Hz Select if you have an NTSC system VCR DVD Audio Allows you to record a call using one VCR or DVD while Out Always On playing recorded content into the call from a second VCR or VSX 7000s DVD VSX 7000e Do not select this setting if you have only one VCR or DVD VSX 8000 player connected 3 Select gt to go to Camera Settings Specify the name icon and format for each video source VSX 7000s VSX 7000e VSX 8000 Specify whether secondary camera sources are People or Content Camera sources specified as Content are sent at a higher resolution and lower frame rate 4 Select oJ to go to Video Quality 5 Select Motion or Sharpness for the video inputs Motion This setting is for showing people or other video with mo
66. ccess 7 3 marquee text 7 6 Master Audio Volume setting 4 9 maximum call duration 6 1 8 6 Maximum Time in Call setting 6 1 8 6 menu map 8 1 messages status viewing 11 5 microphones ceiling mount kit 4 2 configuring 4 6 4 10 4 11 enabling 4 6 monaural operation 4 1 positioning 4 2 powered 4 4 supported cable configurations 4 3 5 4 troubleshooting 12 13 when disabled 4 6 Microsoft LCS displaying contacts on home screen 7 4 displaying contacts on the home screen 7 5 Midrange Speaker setting 4 9 5 2 mixer See Vortex mixer modem configuring for closed captions 10 2 Monitor 1 setting 3 3 3 5 Monitor 2 setting 3 4 3 5 Monitor Far Site Audio setting 4 9 Index monitors aspect ratio specifying 3 3 3 4 brightness adjustment 3 8 burn in prevention 3 8 color balance adjustment 3 8 configuring 3 3 3 8 configuring content display 3 5 configuring for dual monitor emulation 3 7 for showing content 3 1 3 2 for showing people 3 1 3 2 screen saver output 3 3 3 4 sharpness setting 3 8 specifying what to display 3 5 S video 3 1 3 2 troubleshooting 12 4 12 7 TV 3 1 3 2 VGA 3 1 3 2 video format specifying 3 3 video format specifying 3 4 VSX 3000 as computer monitor 3 2 VSX 3000A as computer monitor 3 2 Monitors screen 3 3 5 5 Motion setting 3 11 3 12 mounting brackets installing 1 5 Mute Auto Answer Calls setting 4 6 My Contacts list 7 5 N name camera 3 11 7 8 DNS system 2 2 hos
67. choose a near site or far site camera or other video source If you selected a camera that supports electronic pan tilt and zoom you can adjust the camera s position Press the arrow buttons on the remote control to move the camera up down to the left or to the right Press E Zoom to zoom the camera out or in a Press 6 Preset on the remote control Press and hold a number to store the preset position To store a double digit preset 10 99 hold the second number down Any existing preset stored at the number you enter is replaced If Automatic Camera Tracking to Presets will be used during calls set preset 0 to a wide shot of the room When Automatic Camera Tracking to Presets is enabled and no one speaks for 30 seconds the camera automatically moves to preset 0 To delete all presets l If a call is connected press J Near to choose a near site video source 2 Press Preset on the remote control 3 Press Delete to delete all presets Microphones and Speakers Connecting Microphones SoundStation VTX 1000 Polycom microphones each contain three microphone elements for 360 coverage Microphone elements in the Polycom microphone Microphone coverage shown from above Monaural operation D _ PP je P De be bo Administrator s Guide for the VSX Series The microphone picks up sound from the sides a oo For best audio place the microphone e Ona ha
68. creen to calibrate the camera for better tracking Points to note about using automatic camera tracking GS e You must have a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus camera e If you are using Polycom microphones make sure they are properly connected and unmuted and that the Enable Polycom Microphones and Echo Canceller settings are selected e If you are using a Polycom Vortex disable the Enable Polycom Microphones and Echo Canceller settings For more information about setting up the PowerCam Plus for automatic camera tracking refer to the section Connecting Cameras to Component Systems on page 3 10 Configuring Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call Presets allow users to e Automatically point a camera at pre defined locations in a room e Select a video source such as a VCR or DVD player a document camera or an auxiliary camera If your system s main camera supports electronic pan tilt and zoom movement you can create up to 100 preset camera positions for the near site Each preset stores the camera number its zoom level and the direction it points if appropriate Near site presets are available for VSX set top and component systems They remain in effect until you delete or change them Administrator s Guide for the VSX Series To store a preset l If you are in a call press Near or Far on the remote control to
69. cting IR Sensors to VSX 8000 Systems 0 eee cece eee 10 1 Configuring RS 232 Serial Port Settings 0 ccc ccc eee reece ences 10 2 11 Statistics and Diagnostics 0c cece eee eee ee 11 1 DIAS NOStiC DCLCCNS srai cate a EERE Ee eee wee eae eae eR eae A 11 1 CHECKIN S SYSTEM OMS 515544 itedtbiaSehiadSabeueetet needa Siang a A 11 5 CaM UAY a 3 24 aana acacia tence hee be eee ee REE eee Rae s 11 6 Cal OlaUISUCS peaa getdate enone a a a e E 11 6 C a E S REEE EE aE AA 11 7 Content ASC ee ea EE E ee ee ee ee et 11 7 Recent alle E T E E E E A E EE E 11 7 Call Detal Repon CDR 45 423 65d ohne poten keri Erer k the eS bo tet eer ARa 11 8 inormaton We The CDR rrrrirerisr tt Erra ENEE EEEE 11 9 Call DL Report ANOS eire reinaan An en ERRE EER ENNEN 11 11 12 Troubleshooting sssssesseesssssosoeeee e 12 1 General TrOuUDIcsnOOUNe piares uate tir ER EERE RE a OEE EREE 12 1 Implementing Basic ModE 424 enyesr riari r EnEn tee SENNIE NEEE EEEE es OTE S 12 1 Powcrond Starri eeren ren EE E an na E RE E eee as 12 2 COMMONS aeaee E E teens E EEE A A E a 12 4 Access O Screens aNd SySIEMS ecir rer epera deg n EEEE nE p EEEE E 12 5 C e aha eE E E E T E E E E E coe oe 12 6 DEDS S Assn cha cts SA E EEE E EE E E E A AS 12 7 CANETAS cenana aa a aaa a aa a te ededs 12 10 AUO ce ns etter ay A EE a g D E E nt en Gees 12 12 Poor m AONE 4 02 4 ud cas seaene tue ETENEE EE EE EE ER ERA 12 15 Dy stem MICKIS seangatyeneer sect toad
70. dels with additional options are also available For more information please contact your Polycom distributor This guide covers instructions for the following models VSX set top systems VSX component systems VSX desktop systems VSX 3000A Desktop Systems The VSX 3000A systems deliver high quality video communication in an all in one appliance that includes the camera LCD screen speakers and microphone Save space in your office by using the VGA cable to connect your computer to the system s 17 high resolution XGA display Administrator s Guide for the VSX Series VSX 5000 Set top System The VSX 5000 is a compact entry level system with an all electronic built in camera VSX 6000A Set top Systems The VSX 6000A systems are entry level video conferencing systems for IP and SIP networks only p liy VSX 7000s Set top Systems seem The VSX 7000s systems provide cutting edge video conferencing technology ki for IP and other networks The subwoofer provides additional depth to the sound creating a high quality sonic space comparable to a home theater system VSX 7000e Component System E The VSX 7000e is a video component system for medium sized conferencing pen rooms VSX 8000 Component System gt The VSX 8000 system is a compact component system for custom integration Setting Up Your System Hardware This manual provides information to supplement the setup sheets provided with your s
71. der test is available On the Diagnostics screen select Network gt Trace Route Enter the IP address that you wish to trace Select Start If the test is successful the VSX system lists the hops between the system and the IP address you entered Statistics and Diagnostics In the system s user interface In the VSX Web Select Diagnostics gt Network gt Near End Loop Click Near End Loop to start the test Click Near End Loop again to end the test Select Diagnostics gt Network gt PING Enter the IP address that you wish to test Click the PING icon If the test is successful the VSX system displays a message indicating that the IP address under test is available Select Diagnostics gt Network gt Trace Route Enter the IP address that you wish to test Click Trace Route If the test is successful the VSX system lists the hops between your computer and the IP address you entered Administrator s Guide for the VSX Series Video and Audio Tools Diagnostic Tool Color Bar test Tests the color settings of your monitor for optimum picture quality If the color bars generated during the test are not clear or the colors do not look correct the monitor needs to be adjusted Speaker test Tests the audio cable connections A 400 Hz audio tone indicates that the local audio connections are correct Audio Meter test Measures the strength of audio signals from
72. ect Programs that it makes hereunder You shall not and shall not allow any third party to 1 decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2 remove any product Warranty Information LIMITED WARRANTY Polycom warrants to the end user Customer that the product will be free from defects in workmanship and materials under normal use and service for one year or such longer period as Polycom may announce publicly from time to time for particular products from the date of purchase from Polycom or its authorized reseller This warranty covers the product acquired by the consumer including all of its accessories components and parts there to Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available Polycom may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever
73. ected when the system goes to sleep This is the recommended setting for VGA monitors and projectors Specifies whether black video or no signal is sent to the monitor when the system goes to sleep and the screen saver activates Select Black if you want to display screen saver text or a screen saver news feed This is the recommended setting to prevent burn in for TV monitors Displays and Cameras 3 Select gt and configure these settings ae eee Monitor 1 VSX 5000 VSX 7000 VSX 7000s VSX 7000e VSX 8000 Monitor 2 VSX 5000 VSX 6000A VSX 7000s VSX 7000e VSX 8000 Visual Concert VGA Out VSX 5000 VSX 6000A VSX 7000s VGA Out VSX 7000e VSX 8000 VCR Record Source VSX 7000s VSX 7000e VSX 8000 Select the video source s to display on Monitor 1 For more information about how this setting can affect your display refer to Video Source Output Examples for Multiple Monitors on page B 1 Select the video source s to display on Monitor 2 For more information about how this setting can affect your display refer to Video Source Output Examples for Multiple Monitors on page B 1 Specifies whether to show content on the Visual Concert VSX display Specifies whether to show content on the display connected to the system s VGA output Specifies the video source to be recorded to videotape or DVD lf Far is enabled the recorded video will switch to the current far site speaker If both Near a
74. ections time server connections and other information that is important to the functioning of the system For an explanation of any of the status items select the item and press D on the remote When there is a change in system status or a potential problem you see an alert at the bottom of the Place a Call screen To view System Status information gt Go to System gt Diagnostics gt System Status Administrator s Guide for the VSX Series Call Summary Call Statistics 11 6 To get information about a status message gt Select the status message and press P or on the remote control The Call Summary screen provides details about the calls placed by the system including e Duration of the last call e Total number of calls placed and received e Number total time and percentage of IP calls To view the Call Summary screen e Go to System gt Diagnostics gt Call Statistics and then select gt four times e View Call Summary during a call by pressing Help on the remote The two Call Statistics screens provide information about the call in progress including Displays this information Call Statistics 1 Call speed transmit and receive Video protocol annexes and format in use transmit and receive The video protocol is shown in green if the system is currently using error concealment Audio protocol in use transmit and receive Number of packets lost and percentage pack
75. ed on page 6 2 Be aware that meetings that last more than an hour can have the same effect as a static image Consider decreasing the monitor s sharpness brightness and contrast settings if they are set to their maximum values Connecting Cameras Connecting Document Cameras to Desktop Systems You can connect a document camera to show detailed close up views of printed documents or other small items The VSX 3000A systems provide one composite video input Refer to the system setup sheet for information about connecting a document camera Connecting Cameras to Set top Systems VSX 7000s systems provide an S Video input for a second camera You can use the RS 232 serial port on the VSX 7000s system for camera control Administrator s Guide for the VSX Series You can connect a camera to the VCR video input on the VSX 5000 or VSX 6000A system On the VSX 6000A systems the video input is for a composite video signal VSX 5000 and VSX 6000A systems do not provide pan tilt zoom PTZ control for a second camera Refer to your system s setup sheet for connection details Refer to the release notes for a list of supported PTZ cameras Connecting Cameras to Component Systems If you have a component system you need to connect a camera to the system so that people at other sites can see your site Refer to your system s setup sheet for connection details The component systems provide S video connections for two cameras
76. ee eee eee 4 10 Settings for Microphones Connected to Audio Inputs 000 0006 4 10 Settings for Microphones Connected to Balanced Audio Inputs on a VAA 0000 SYSICIN 2045 camera ce Cea ays a idee ees OR CRee eRe SERS TES ESE ORE OSRS 4 11 5 Content and Closed Captions ssssessesss se 5 1 Conmechne VERI DVDS soccyccatascgannon ee pine dnated teed hatemteed awtaunes 5 1 Configuring VCR DVD Player Settings io 4424 towsewanciwG sands na vanr EREE pe ares 3 2 Playing a Videotape ot DVD eicyirsi irsk Ere ENERE a4 by5 bye 7H Oe nee ca edt 522 Recording a Callto Videotape Of DVD 962 vscctngencewe gwesaeneaswesweeuedeages 5 2 Connecting a Visual Concert VSX to Set top Systems 1 2 6 eee eee 5 3 Connecting an ImageShare II to Component Systems 0 cee eee eee 5 4 Connecting Computers to Component Systems 0 eee eee eee 5 4 Configuring Content Display with a Visual Concert VSX or ImageShare II oo Configuring Content Display with People Content IP 0 000 c eee eee eee 5 6 Configuring Closed Capuonine 4 sccinvehicct nace tas ones Anaea ded made a 5 7 Via a Dial Up Connection to the Systems RS 232 Serial Port 0 5 8 Vig dhe Systemi s oeral R232 POM erre ete cen daw et tees kerien ERODE 5 9 Vid VO WCE E E E oe E E E EA 5 9 Vaa L eliict O rror e r E E T REE N EEA 5 10 yi Contents 6 Calling and Answering ecceeeee cece ec OF Conner Cal Oe
77. een under Diagnostics gt Audio to determine whether your system is sending audio Your system s microphone Refer to Connecting Polycom Microphones to is connected using the Set Top or Component Systems on page 4 2 for wrong cable details on supported hardware configurations Your system s microphone Contact your Polycom reseller does not work The people at the far site Ask the people at the far site to move closer to the Not enough volume during a call are too far from the microphone microphone The volume is set too low Turn up the volume using the remote control on the system The volume is set too low Turn up the volume on your monitor or external audio on the monitor system 12 13 Administrator s Guide for the VSX Series Sound effects such as the incoming call ring are too loud or too soft You hear the incoming call ring when you have set sound effects volume to 0 You can hear yourself on your system s monitor or external audio system The sound effects volume is not set at desired level VSX 3000A The internal ringer is enabled The far site microphone is too close to the system s audio speaker Far site Problem Corrective action Adjust the sound effects volume on the Audio Settings screen If you do not want to hear sound effects set the volume to 0 On the Audio Settings screen clear the Enable Internal Ringer option At the far site make sure the micro
78. em is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserklering Hermed erkl rer Polycom Ltd at indest ende VSX system er i overensstemmelse med de grundl ggende krav og de relevante punkter i direktiv 1999 5 EF Konformitatserklarung Hiermit erkl rt Polycom Ltd dass der VSX system die grundlegenden Anforderungen und sonstige ma gebliche Bestimmungen der Richtlinie 1999 5 EG erfullt AnAwon 2UuLOPpoWwonc Aida Tou TrapovtToc n etaipeia Polycom Ltd 6nAwvel oT n mTapo voa GUOKEUN OpoyoAoyntns VSX System TIANPOI TIC BACIKES ATTAITHGEIC Kal GAAEC Backes TIPOUTTOBEGEIC Te OSnyiac 1999 S EK Vaatimustenmukaisuusvakuutus Polycom Ltd vakuuttaa taten etta VSX system on direktiivin 1999 5 EC keskeisten vaatimusten ja sen muiden tata koskevien saannosten mukainen D claration de conformit Par la pr sente Polycom Ltd d clare que ce VSX system est conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999 5 CE Dichiarazione di conformit Con la presente Polycom Ltd dichiara che il VSX system soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring van overeenstemming Hierbij verklaart Polycom Ltd dat diens VSX system voldoet aan de basisvereisten en andere relevante voorwaarden van EG richtlijn 1999 5 EG Regulatory Notices 6 Regulatory Notices Re
79. emote control VSX 7000s VSX 7000e 2 Goto System gt Admin Settings gt Cameras gt Next VSX 8000 Name the camera Select a camera icon VSX 5000 If you used an RCA to mini DIN adapter to connect the camera cable vine o change the Video Format to Composite VSX 8000 3 Go to System gt Admin Settings gt Cameras gt Next gt Next Set the video quality Motion for people video or Sharpness for still images VSX 7000s 4 Go to System gt Admin Settings gt General Settings gt Serial Port If it is a VSX 7000e PTZ camera a i Set the RS 232 Mode to Sony PTZ camera control Specify which camera is associated with this port Displays and Cameras Configuring Automatic Camera Tracking You can configure a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus to track to the speaker s voice or to camera presets During a call users can press Auto on the remote control to toggle between Automatic Camera Tracking Automatic Camera Tracking to Presets and Automatic Camera Tracking Off When Automatic Camera Tracking to Presets is enabled and no one speaks for 30 seconds the camera automatically moves to preset 0 When Automatic Camera Tracking is enabled and no one speaks for 30 seconds the camera automatically moves to a position to include all of the people who have spoken If the camera consistently moves too far in one direction when tracking is enabled follow the instructions on the Camera Calibration s
80. ems that do not support this feature MCUs which support this feature must have the conference configured for this feature Verify that the monitor is connected correctly according to the manufacturer s instructions and the setup sheet you received with the system Replace the cable Go to Admin Settings gt Monitors gt Monitors and change the VCR setting If you use the composite video adapter RCA to mini DIN set VCR to Composite If it is practical to do so have the call participants sit in a location where there is no light source behind them Otherwise go to Admin Settings gt Cameras and select Backlight Compensation Pan the camera It adjusts for the lighting whenever it is moved Verify that the modem is connected correctly according to the manufacturer s instructions and the setup sheet you received with the system Go to Admin Settings gt General Settings gt Serial Port and verify that RS 232 Mode is set to Closed Caption Verify that the modem is configured for 8 bits no parity ViewStation owners can upgrade to the latest version of software Configure the MCU for this feature Edges of picture are cut off when viewing graphics Call participants cannot see or hear what is being played on the VCR or DVD Picture is slow or jerky The system is not using Pro Motion video Video and audio are not synchronized Graphics from the far site are displayed on an NTSC
81. er between such reseller and the End User that is either 1 signed by the End User or 2 included with the Documentation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment Polycom Inc shall include so called break the seal software licenses with the Documentation and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto Buyer shall not waive amend or otherwise modify any Sublicense Agreement without Polycom s prior consent Title to all Subject Programs shall at all times remain and vest solely with Polycom Inc and its licensors Buyer acknowledges Polycom s claim that the Subject Programs are its trade secret and confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to discover or disclose the methods and concepts embodied in the Subject Programs Except as expressly allowed under this Agreement the Buyer shall not copy modify transcribe store translate sell lease or otherwise transfer or distribute any of the Subject Programs in whole or in part without prior authorization in writing from Polycom Inc Buyer shall not remove or destroy any copyright patent trademark or other proprietary mark or notice on Computer Equipment and shall reproduce any such marks on any copies of Subj
82. er the system s serial number and select Delete System Settings 4 Select Reset System After the system resets it leads you through the setup wizard You can enter a new password when you set up the system Security Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see To maintain this security level You can allow users to High Call only the numbers you specify on the home screen Kiosk mode See Designing the Home Screen on page 7 3 Medium Place calls using the restrictions you specify for length of call type of call and use of the directory Low Configure user settings Very low Configure all system settings Letting Users Customize the Workspace You can allow users to change common user preferences by providing access to the User Settings screen To allow users to customize the workspace 1 Goto System gt Admin Settings gt General Settings gt Security 2 Select the Allow Access to User Settings option to make the User Settings button available to users on the System screen User Settings contains the following options which are also available to administrators on the Admin Settings screens e Backlight Compensation e Camera Brightness VSX 3000A e Far Control of Near Camera e Meeting Password e Auto Answer Point to Point e Auto Answer Multipo
83. era 3 11 7 8 displaying 3 6 low battery 12 16 ImageShare II configuring 5 5 connecting 5 4 Import Directory utility 6 4 6 5 Incoming Video Call setting 4 6 indicators low battery icon 12 16 system See lights initial system configuration 1 6 Input Type setting 4 7 4 10 4 11 instructions on screen 7 6 7 8 internal ringer VSX 3000 4 6 7 7 A 1 internal ringer VSX 3000A 4 6 7 7 interoperability issues resolving 12 1 IP connectivity tests 11 3 IP address default gateway 2 3 DNS server 2 3 entering manually 2 2 obtaining 2 2 WINS server 2 3 IP Address setting 2 2 IR sensors connecting to VSX 8000 10 2 J jitter call statistics 11 6 K Keypad Audio Confirmation setting 7 10 kiosk mode 7 3 8 5 kit ceiling microphone 4 2 L LAN configuring 2 2 LAN Properties screen 2 2 2 3 LAN Speed setting 2 3 Language setting 7 1 Last Number Dialed setting 7 5 Level setting 4 7 4 8 lighting backlight compensation 3 11 brightness 3 11 lights power switch 1 6 system 12 17 Line Input setting 4 7 4 8 4 10 5 2 5 5 Line Out 2 Phono setting 4 7 4 8 Line Outputs setting 4 9 Local Date and Time setting 7 4 Localized Name setting 6 5 localized system name 6 3 Localized System Name setting 6 3 Location screen 7 1 location settings 7 1 7 2 low battery icon 12 16 M main camera See cameras primary managing directories 6 4 managing system profiles 9 3 managing user a
84. eral Settings gt Home Screen Settings and enter Dialing Display Set to Display marquee Enter Marquee Text Type the text to display on the home screen 5 Click Update Appearance and Tones Changing System Appearance Different system appearance options are available allowing you to coordinate the system interface with the meeting room d cor To change the system appearance 1 Go to System gt Admin Settings gt General Settings gt System Settings gt Appearance 2 Configure the color scheme You can allow users to change color schemes by allowing user access to the User Settings screen Setting Ring Tones and Alert Tones To set ring tones and alert tones 1 Go to System gt Admin Settings gt Audio gt Audio Settings 2 Select a tone as desired To set the VSX 3000A system s internal ringer 1 Go to System gt Admin Settings gt Audio gt Audio Settings 2 Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call The ringer is built into the system and will alert you to incoming calls Administrator s Guide for the VSX Series Customizing Camera Names and Icons Screen Savers Customizing the way cameras appear on screen helps users select the correct camera input during a call You can enter camera names and assign icons You can choose camera icons from categories including Corporate Education Justice Manufacturing and Medical
85. et loss transmit and receive in IP calls Far site details and call type Call Statistics 2 Audio and video data rates specified transmit and receive Video data rate and frame rate in use transmit and receive Video packet loss and jitter in IP calls Audio packet loss and jitter in IP calls Far site details and call type Call Status Statistics and Diagnostics To view the Call Statistics screen e Go to System gt Diagnostics gt Call Statistics and then select gt e View Call Statistics during a call by pressing Help on the remote e Press the Snap button on the remote if it is configured to display the Call Statistics screen The Call Status screen provides call connection information The spheres on the screen provide details for each line When you place a call you ll see the status change as the call connects To view the Call Status screen e Go to System gt Diagnostics gt Call Statistics e View Call Status during a call by pressing Help on the remote You can highlight the spheres on this screen to see the number dialed the relevant status code and details of any errors Content Statistics Recent Calls The Content Statistics screen shows statistics for content shared during a call This screen does not display transmit statistics for People Content IP To view the Content Statistics screen e Go to System gt Diagnostics gt Call Statistics and then select gt three times
86. f any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5 The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number In the case that the REN is included in the FCC number the user should use the following key to determine the value The FCC number is formatted as US AAAEQ TXXX is the Ringer Equivalence Number without a decimal point e g REN of 1 0 will be shown as 10 REN of 0 3 will be shown as 03 In the case of a Z ringer ZZ shall appear In the case of approved equipment without a network interface or equipment not to be connected to circuits with analog ringing supplied NA shall appear Regulatory Notices 5 Administrator s Guide for the VSX Series Regulatory Notices Mexican Regulatory Notices Informacion del contacto para el importador de M xico Polycom MEXICO Paseo de los Tamarindos 400 A 5to piso Suite 21 Bosques de las Lomas Cuajimalpa 05120 M xico D F Tel fono 52 55 5091 4341 Fax 52 55 5091 4472 EEA Regulatory Notices CE Mark R amp TTE Directive This VSX system has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC 73 23 EEC 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX Declaration of Conformity Hereby Polycom Ltd declares that this VSX syst
87. fer to the Integrator Reference Manual for the VSX Series Administrator s Guide for the VSX Series Security Screens that Require the Room Password for Access The following illustration shows which screens require the room password Admin Settings System Information Utilities User Settings General Access Password Protected Reset System is password protected when Security Mode is enabled Administrator s Guide for the VSX Series Configuring Security Options To set passwords and security options 1 Go to System gt Admin Settings gt General Settings gt Security 2 Configure these settings a ee Security Mode VSX 3000A VSX 5000 VSX 6000A VSX 7000s VSX 7000e VSX 8000 Use Room Password for Remote Access Room Password Remote Access Password Specifies whether the system uses Security Mode which prevents unsecured access to the system Every time you enable Security Mode you must configure a new password for the system Specifies whether the room password and remote access password are the same Enter or change the room password When the room password is set you must enter it to configure the system Admin Settings using the remote control The room password must not contain spaces Enter or change the remote access password When the remote access password is set you must enter it to upgrade the software or manage the system from a computer The remote access password
88. for the VSX Series Regulatory Notices Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures USA and Canadian Regulatory Notices FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense In accordance with Part 15 of the FCC rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate this equipment The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Part 15 FCC Rules This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and
89. g system to provide 10 2 using in Security Mode 8 6 using to provide closed captions 5 10 tests audio meter 11 4 color bar 3 8 11 4 near end loop 11 3 ping 11 3 speaker 11 4 trace route 11 3 time daylight saving 7 2 displaying 7 4 elapsed displaying 6 2 7 1 setting 7 1 to display far site name 6 2 zone 7 2 Time Difference from GMT setting 7 2 Time Format setting 7 1 time in call limiting 8 6 Time Server setting 7 2 time out content display 3 6 Index 8 tones alert 4 6 7 7 DIMF generating 7 10 internal ringer VSX 3000 4 6 7 7 A 1 internal ringer VSX 3000A 4 6 7 7 ring 4 6 7 7 touch panel control 10 1 configuring 10 2 troubleshooting 12 4 trace route test 11 3 treble adjustment 4 9 TV See monitors U updating software 9 4 Use Room Password for Remote Access setting 8 2 Use the Following IP Address setting 2 2 User Alert Tones setting 4 6 user settings allowing access 8 3 backlight compensation 3 11 camera presets 3 14 far control of near camera 3 11 list 8 5 muting auto answer calls 4 6 PIP 3 6 User Settings screen allowing access 8 3 User Settings button 8 5 utilities Call Detail Report 11 8 Import Directory 6 4 6 5 Web Director room monitoring 9 3 V VCR Far and Near Audio setting 4 9 5 3 VCR format setting 3 5 VCR Record Source setting 3 5 5 2 VCR DVD configuring audio 5 2 5 3 troubleshooting 12 8 12 9 12 14 VCR DVD Audio Out Always On setting 3 11 4 7 4 8 4
90. gulatory Notices Declara o de Conformidade Atrav s da presente a Polycom Ltd declara que este VSX system se encontra em conformidade com os requisitos essenciais e outras disposi es relevantes da Directiva 1999 5 CE Declaraci n de conformidad Por la presente declaraci n Polycom Ltd declara que este VSX system cumple los requisitos esenciales y otras cl usulas importantes de la directiva 1999 5 CE verensst mmelsef rklaring Polycom Ltd f rklarar h rmed att denna VSX system verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG CE Mark LVD and EMC Directive This VSX system has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC and 73 23 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX UK Mains Powered POTS Voice Telephony Without Emergency 000 Dialing Warning This equipment will be inoperable when mains power fails TORE SLRS IRS BER mse VCCI PRECE 7 JAAR CT ORE Zieh CHAS SC BRHSe slaw oOyoe BOVE COGIC A DORA RT ORO BRANAZALEBHVE a IEJ A Bern EEA sn Zr m ESTE MACE TFI EPt Unt P ny He Ei aH Oma DPS LJ J ry T AE Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed Insta
91. ibed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist o
92. in Settings gt Network gt Call Preference and enable Enable SCCP 3 Onthe VSX System go to System gt Admin Settings gt General Settings gt System Settings gt Call Settings and set Auto Answer Point to Point to Yes 4 On the VSX System go to System gt Admin Settings gt Network gt SCCP Settings and configure these settings on the Cisco CallManager screen CO CallManager Specifies the IP address of the Cisco CallManager Address Auto Discover Allows the system to discover the Primary Secondary and TFTP Address Tertiary TFTP server addresses When you choose this setting the system restarts and the fields are populated TFTP Server Allows you to specify the Primary Secondary and Tertiary Address TFPT server addresses manually Local Extension Displays the extension assigned to this system by the Cisco CallManager Networks Configuring the Cisco CallManager for Use with the VSX System To support SCCP video calls you must install a video plug in on the Cisco CallManager server Signed and unsigned plug ins are available for Cisco CallManager at http www polycom com resource_center 1 ow 17246 FF html You must also configure the Video Extensions in the Cisco CallManager To place multipoint video calls using the Conference feature the Cisco CallManager needs to be provisioned with video bridge resources To install the video plug in 1 On the Cisco CallManager server double click the plug
93. inistrator s Guide for the VSX Series Controls The system does not respond to the remote No low or dead batteries Install three AAA batteries in the remote control in the remote control control The monitor screen remains blank when you pick up the remote control The system does not respond to the touch panel control The batteries are installed incorrectly in the remote control The room lights operate in the 38 Khz range and interfere with the remote control signals The infrared sensor is not receiving signals from the remote control VSX 8000 The external infrared sensor is not operating properly The monitor s power cord is not plugged in The monitor is powered off The monitor is not connected correctly to the system The monitor is not set to use the signal input that is connected to the VSX system The RS 232 serial port is not configured as a touch panel input Insert the batteries in the correct position Turn off the lights in the room and try the remote control again To check the remote control Point the remote control directly at the camera and press a button If the light on the system flashes the remote control works properly Make sure the transparent protective strip has been removed from the infrared sensor on the front of the system Make sure you are pointing the remote control at the infrared sensor on the front of the system or the camera
94. int e Mute Auto Answer Calls e PIP e Keypad Audio Confirmation e Color Scheme Administrator s Guide for the VSX Series e Far Site Name Display Time e Dual Monitor Emulation e Allow Video Display on Web Limiting What Users Can Do With the System You can limit what you allow users to do with the system by configuring the following e Maximum Time in Call If you want to specify the maximum time a call can last go to System gt Admin Settings gt General Settings gt System Settings gt Call Settings and enter the maximum call length allowed Configuring Security Mode You can configure VSX 3000A VSX 7000s VSX 7000e and VSX 8000 systems to use Security Mode which provides secure access to the system Security Mode is based on Transport Layer Security TLS 1 0 using 168 bit Triple DES These protocols encrypt management communication over IP preventing access by unauthorized users Every time you enable Security Mode you must configure a new password for the system The password cannot be blank and it cannot be the default value serial number Security Mode requires secure access and a password for Web Telnet and FTP access e To access a VSX system in Security Mode using VSX Web enter the IP address of the system using secure HTTPS access for example https 10 11 12 13 Click Yes in the security dialogs that appear This access uses port 443 To access Admin Settings using VSX Web when a remote acce
95. io or other small appliance If it does not operate the outlet is not active connect the system to a different outlet If the outlet is active the problem could be in the system s power supply In this case call Polycom Technical Support and arrange to return the system for service Troubleshooting The system starts in the The power switch was To power up the system press and release the software update screen pressed for too long power button VSX 7000e VSX 8000 This is normal The system software is Load the system software from your computer For corrupted or not loaded instructions on how to do this refer to Keeping your properly Software Current on page 9 4 The system restarts over The power plug is not fully Make sure the power plug is seated securely and over seated The socket is corroded Unplug and reseat the power plug 5 times The power plug is damaged Call service for an RMA to return the defective part or the power supply is bad The system does not power The power switch was not Press and hold the power switch for one second to off when you press the pressed for long enough power off The indicator light changes to blue when power switch This is normal the system is powered off VSX 7000e VSX 8000 The system does not power The power switch is bad Call service for an RMA to return the defective part off when you press and hold the power switch VSX 7000e VSX 8000 Adm
96. isplay 1 Go to System gt Admin Settings gt Monitors gt Graphics VGA 2 Configure these settings a a VGA Output with Indicates that the screen appears black when there is no No Graphics content to display VGA Resolution Specifies the VGA resolution for your monitor Select the maximum VGA resolution that your monitor or projector can support Consult the user manual provided with the VGA monitor or projector for performance information Send Content Specifies whether to send content automatically when the When PC computer is connected to the Visual Concert VSX or Connects ImageShare Il If this option is not selected the presenter must press the Play button on the Visual Concert VSX or ImageShare II to send content to the far sites 3 Go to System gt Admin Settings gt Monitors gt Monitors 4 Select gt and select where to display Content To configure the content audio VSX 7000e VSX 8000 1 Go to System gt Admin Settings gt Audio gt Audio Settings 2 Select gt two times and configure this setting CO Line Input Set Line Input to Visual Concert to share audio content Administrator s Guide for the VSX Series Configuring Content Display with People Content IP People Content IP is included with the VSX 8000 system and is optional for other VSX systems It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection
97. llation Instructions Installation must be performed in accordance with all relevant national wiring rules Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Regulatory Notices 7 Administrator s Guide for the VSX Series Regulatory Notices 8 System Back Panel Views VSX 3000A Connector Panel The connectors face downward on the VSX 3000A systems This is a view from underneath the system Composite video input to system Audio input to system LAN port For video from camera or VCR DVD For audio from VCR DVD For IP People Content IP and VSX Web Audio output from system For desktop speakers Power connector For power supply BRI ports ef a For ISDN calls Power switch lt _ _ Not present on one of three IP only systems VGA input to system For computer to use system as a computer monitor Administrator s Guide for the VSX Series VSX 5000 Back Panel Conference link For Polycom microphone SoundStation VTX 1000 or Visual Concert VSX VCR DVD input to system For VCR DVD to play content into calls RS 232 serial port For RS 232 device i S Video output from system For second S Video monitor Power connector For power supply i sa Power switch VGA output from system For VGA monitor or projector LAN port For IP People Content IP and V
98. m Displays and Cameras Configuring Monitor and Projector Settings To configure monitors 1 Go to System gt Admin Settings gt Monitors gt Monitors 2 Configure these settings Monitor 1 Specifies the monitor s aspect ratio VSX 5000 e 4 3 Select if you are using a regular TV monitor VSX 6000A e 16 9 Select if you are using a wide screen monitor VSX 7000s p a VSX 7000e Specifies the monitor s format VSX 8000 e Video Select if the main monitor is connected to a VSX 8000 system using an S Video cable Composite Select if the main monitor is connected to a VSX 8000 system using a composite video cable and S Video to RCA adapter VGA Select if you are using a VGA monitor as the primary display device for a VSX 5000 VSX 7000s VSX 7000e or VSX 8000 If you select VGA your VGA monitor must be set to SVGA 800 x 600 or XGA 1024 x 768 at 60 Hz and Monitor 2 is disabled Note If you select 16 9 you will also need to set up the monitor for full screen display In the monitor s setup menu choose the setting that stretches the picture uniformly without clipping the edges which is usually called Full Wide screen or 16x9 Use this setting Not this setting Output upon Specifies the screen saver output for Monitor 1 Screen Saver Activation Specifies whether black video or no signal is sent to the monitor when the system goes to sleep and the screen saver ac
99. m If the system does not automatically obtain a domain name enter one here Networks 3 Select gt and configure these settings aa ae DNS Servers Displays the DNS servers currently assigned to the system If the system does not automatically obtain a DNS server address enter up to four DNS servers here Changing this setting causes the system to restart Default Displays the gateway currently assigned to the system Gateway If the system does not automatically obtain a gateway IP address enter one here Changing this setting causes the system to restart Displays the subnet mask currently assigned to the system If the system does not automatically obtain a subnet mask enter one here Changing this setting causes the system to restart WINS Server Displays the WINS server currently assigned to the system If the system does not automatically obtain a WINS server IP address enter one here Changing this setting causes the system to restart WINS Sends a request to the WINS server for WINS name resolution Resolution LAN Speed Specify the LAN speed to use Note that the speed you choose must be supported by the switch Choose Auto to have the network switch negotiate the speed automatically If you choose 10 Mbps or 100 Mbps you must also select a duplex mode Note Be sure that the device and the switch settings match Typically selecting Auto for both is sufficient The LAN Speed setting for the VSX sys
100. m Admin Settings using the remote control You can set the remote access password to restrict who can upgrade the VSX Series system software or perform other remote management from a computer To set or change the room password 1 Goto System gt Admin Settings gt General Settings gt Security 2 Enter or change the password The default room password is the 14 digit system serial number Administrator s Guide for the VSX Series To set or change the remote access password 1 Goto System gt Admin Settings gt General Settings gt Security 2 Clear the Use Room Password for Remote Access setting if it is selected By default the remote access password is the same as the room password 3 Enter a Remote Access password To access Admin Settings using VSX Web when a remote access password is set enter admin for the user name To use the same password for both local and remote access 1 Go to System gt Admin Settings gt General Settings gt Security 2 Select Use Room Password for Remote Access To reset a forgotten password 1 Get the system s serial number from the system or from the System Information screen 2 Go to System gt Diagnostics gt Reset System If Security Mode is enabled the room password is required to access the Reset eS System screen If you forget the room password while the system is in Security Mode contact your Polycom distributor or Polycom Technical Support 3 Ent
101. ministrators of VSX systems to view a call or the room where the system is installed For security reasons this feature can only be enabled on the local system by an administrator To enable room and call monitoring 1 Goto System gt Admin Settings gt General Settings gt Security 2 Select gt and enable Allow Video Display on Web to allow the room or call to be viewed remotely Managing the System Remotely To view a room or call 1 On a computer open a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web 3 Go to Utilities gt Web Director Perform any of the following tasks Place or end a call View near and far sites Change camera sources Adjust camera position Zoom cameras Adjust system volume settings Mute and unmute the microphones You can view near and far sites without opening Web Director by selecting Tools gt Remote Monitoring Managing System Profiles with VSX Web C Administrators managing systems that support multiple applications can change system settings quickly and easily using profiles You can store a VSX system profile on a computer as a csv file using VSX Web There is no limit to the number of profiles you can save The following settings are included in a profile e Home Screen settings e User access levels e Icon selections e Option keys e System behaviors Passwords are n
102. must not contain spaces Security 3 Select gt and configure these settings Fo Enable Remote Specifies whether to allow remote access to the system by Access e FTP e Web e Telnet You may select any of these or any combination of them Note The system restarts if you change the remote access settings This setting does not deactivate the associated port only the application Use Web Access Port to disable the port Allow Access to Specifies whether the User Settings screen is accessible to User Settings users via the System screen Select this option if you want to allow users to change limited environmental settings Allow Video Specifies whether to allow viewing of the room where the Display on Web system is located or video of calls in which the system participates using VSX Web Note This feature activates both near site and far site video displays in Web Director Web Access Port Specifies the port to use when accessing the system using VSX Web If you change this from the default port 80 specify a port number of 1025 or higher and make sure the port is not already in use You will need to include the port number with the IP address when you use VSX Web to access the system This makes unauthorized access more difficult Note The system restarts if you change the web access port Setting the Room and Remote Access Passwords You can set the room password to restrict who can configure syste
103. nd Far are enabled the recorded video will switch between near and far sites depending on the current speaker This selection is available only when you are using a single monitor 4 Select gt and configure these settings a eee VCR VSX 7000s VSX 7000e VSX 8000 Specifies the VCR DVD Player output format e Video Select if you have a VCR or DVD player connected to the system s S Video output using an S Video cable Composite Select if you have a VCR or DVD player connected to the system output using a composite video cable Administrator s Guide for the VSX Series Zoom Video to Fit Screen VSX 5000 VSX 6000A VSX 7000s VSX 7000e VSX 8000 Display Icons in a Call Snapshot Timeout Dual Monitor Emulation Specifies PIP Picture in Picture behavior Camera The PIP window is displayed when the call is first connected and when a user moves the camera uses presets or switches to a different camera source On The PIP window stays on for the duration of the call Off The PIP window is not displayed during the call Auto The PIP window is displayed when a user picks up the remote Note PIP settings are also available in the User Settings screen Users can turn the PIP on or off and change its location on the screen using PIP on the remote control Specifies whether the video image is displayed full screen on a wide screen monitor If this setting is enabled video
104. ngs To configure system settings 1 Go to System gt Admin Settings gt General Settings gt System Settings gt Directory 2 Configure these settings Co System Name Enter or change the system name in this field This name appears on the screen for the far site when you are making calls Localized System Displays the localized system name if you have entered Name one You can enter a Localized System Name for Simplified Chinese on this screen using the Chinese Virtual Keyboard You must use the VSX Web interface to enter localized system names for other languages The localized system name is sent to the far site and displayed as the caller ID by VSX systems using version 8 0 or later when the user interface is set to that language When you enter a localized system name it is also entered in English Pinyin The English Pinyin name is the name used by the Global Directory Server the gatekeeper and other systems that do not support this feature and it is also the name that shows up in the Recent Calls list Creating a Localized System Name with VSX Web To create a localized system name using VSX Web 1 On a computer open a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web 3 Go to Admin Settings gt General Settings gt System Settings Enter the localized system name in the appropriate language field Administrator s
105. number of packets transmitted that were lost during an Lost Tx H 323 call Average Packets The number of packets from the far site that were lost Lost Rx during an H 323 call 11 10 Statistics and Diagnostics a eee Average Latency The average latency of packets transmitted during an H 323 Tx call based on round trip delay calculated from sample tests done once per minute Average Latency The average latency of packets received during an H 323 Rx call based on round trip delay calculated from sample tests done once per minute Maximum Latency The maximum latency for packets transmitted during an Tx H 323 call based on round trip delay calculated from sample tests done once per minute Maximum Latency The maximum latency for packets received during an H 323 Rx call based on round trip delay calculated from sample tests done once per minute Average Jitter Tx The average jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute Average Jitter Rx The average jitter of packets received during an H 323 call calculated from sample tests done once per minute Maximum Jitter Tx The maximum jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute Maximum Jitter Rx The maximum jitter of packets received during an H 323 call calculated from sample tests done once per minute Call Detail Report Archives Calls are
106. o on For more information about configuring video sources for each display refer to the Monitor 1 and Monitor 2 video source settings described on page 3 3 sews Tome Not in a call Home screen and near Near video Monitor 1 Monitor 2 In a call without content In a call with Content content Administrator s Guide for the VSX Series sewers Tose Not in a call Home screen with near Near video video Monitor 1 Monitor 2 In a call without content In a call with Content content Select this To see this Not in a call Home screen with near Near video video Monitor 1 Monitor 2 In a call without content In a call with content Video Source Output Examples for Multiple Monitors To see this Not in a call Home screen with near Black screen video Monitor 1 i Monitor 2 piese In a call Black screen without content EHE a In a call with Content content e ee To see this Not in a call Home screen Black screen Monitor 1 Monitor 2 In a call Far video Black screen without content In a call with Content content ee Administrator s Guide for the VSX Series To see this Not in a call Home screen Black screen In a call Near video Far video without content In a call with content Monitor 1 and PIP Monitor 2 Not in a call Home screen Black screen In a call Near video Black screen without content In a call with Far video content Video Source O
107. o power on the VSX 3000A 1 Press the power switch near the connectors on the back of the system 2 Press the power switch on the lower back corner of the monitor 3 Press the power button on the front of the monitor Powering On Set top and Component Systems For set top systems the power switch is on the back panel Administrator s Guide for the VSX Series For component systems the power switch is on the front The indicator light in the switch provides this information e Light is green system is powered on e Light changes to from green to red then to blue system is powering off e Light is blue system is powered off e Light is off system is not connected to power Configuring with the Setup Wizard When you power on your system for the first time the setup wizard detects the system s SCCP connections and leads you through the minimum configuration steps required to place a call This guide covers only the SCCP setup Although the VSX SCCP system can be connected only to SCCP networks you can use the system to call users on other types of networks if the CallManager is configured to allow this Please note that not all network types are available in all countries The setup wizard allows you to set a room password which allows you to limit access to the Admin Settings The default room password is the 14 digit system serial number Make sure you can recall the room password if you set one If you forget
108. o the manufacturer s instructions and you will need to configure the RS 232 serial port on the system exactly the same way Connecting Touch Panel Controls You can connect an AMX or Crestron control panel to the system s RS 232 serial port as part of a custom room installation You will need to program the control panel Refer to the Integrator s Reference Manual for the VSX Series for information about the API commands Connecting IR Sensors to VSX 8000 Systems The VSX 8000 system provides a connector for an external IR sensor Refer to your system s setup sheet for connection details Administrator s Guide for the VSX Series The VSX 8000 system is compatible with the following IR sensors e Xantech 480 00 e Xantech 490 90 e Xantech 780 80 e Xantech 780 90 The VSX 8000 system is not compatible with the external IR sensor for the 6x VS4000 system Configuring RS 232 Serial Port Settings The VSX 5000 VSX 6000A and VSX 7000s systems provide one RS 232 port the VSX 7000e and VSX 8000 systems provide two 1 Go to System gt Admin Settings gt General Settings gt Serial Port 2 Configure these settings o E Baud Rate Set the baud rate to the same value that it is set on the serial device RS 232 Mode Specifies the mode used for the serial port Available settings depend on the VSX system model e Control Receives control signals from a touch panel control Allows any device connected
109. ocation by entering the captions directly into VSX Web as shown in the following diagram VSX Web VSX System LAN _ si Administrator s Guide for the VSX Series Via a Telnet Session To supply closed captions for a conference using VSX Web On a computer open a web browser 2 Inthe browser address line enter the IP address of the system for example http 10 11 12 13 to go to the system s web interface 3 Go to Utilities gt Closed Caption Log in using this information User Name Your name Password Meeting password defined for your video conferencing system 5 Inthe Closed Caption screen type the caption text into the text field Text wraps to the next line after 59 characters 6 Press Enter to send the text to the sites in the conference Closed captions can provide captions from inside the conference room or from a remote location by entering captions via a Telnet session as shown in the following diagram Telnet session VSX System LAN LAN ort To supply closed captions for a conference via a Telnet session On a computer open a command line interface 2 Start a Telnet session using the VSX system IP address and port 24 for example telnet 10 11 12 13 24 3 Enter the command cc to start captioning Press Enter to send the text 5 To stop sending closed captions enter Ctrl z Calling and Answering Configuring Call Settings The Call Settings screens p
110. olution may be reduced if you display it on a VGA monitor connected to the VSX system e You will need to set the computer s screen resolution to match the VGA output of the Visual Concert VSX Administrator s Guide for the VSX Series The following diagram shows supported cable configurations for connecting a Visual Concert VSX with one microphone or two microphones VSX 5000 VSX 7000s The Visual Concert VSX and microphones may be connected in any order 30 ft 9 m 50 ft 15 m 2457 20910 003 2457 20910 050 or 10 ft 3 m or 30 ft 9 m 2457 20910 002 2457 20910 001 The ferrite bead must be at the end connected to the system 30 ft 9 m 2457 20910 003 or 10 ft 3 m 2457 20910 002 Connecting an ImageShare II to Component Systems To show material from your computer you may connect an ImageShare II unit to any component system in the VSX series The ImageShare II gives you control over whether others can see what is displayed on your computer Refer to your system s setup sheet for connection details Connecting Computers to Component Systems You can connect your computer directly to a VSX 7000e or VSX 8000 system When you do this other call participants see everything that you see on your computer Refer to your system s setup sheet for connection details Content and Closed Captions Configuring Content Display with a Visual Concert VSX or ImageShare II To configure the content d
111. or You can customize the behavior of the remote control to support the users environment To configure remote control behavior 1 Go to System gt Admin Settings gt General Settings gt System Settings gt Remote Control 2 Configure these settings aS ee ES eS Keypad Audio Specifies whether to play a voice confirmation of numbers Confirmation selected with the remote control Remote Control Specifies whether pressing remote control keypad buttons Keypad moves the camera to presets or generates DTMF tones If this is set to Presets users can generate DTMF tones by pressing Q on the remote control while on a video screen Appearance and Tones a Snap Button Option Chinese Virtual Keyboard Use Non Polycom Remote Specifies alternative uses for the Snap button on the remote control Choose from Calendar Recent Calls System Info Call Statistics or Off Specifies the type of onscreen keyboard to display for Chinese e Computer Sets the Chinese Virtual Keyboard to an English computer keyboard without number keys e Cell Sets the Chinese Virtual Keyboard to a cell phone keypad Configures the system to accept input from a programmable non Polycom remote control In most cases the Polycom remote works as designed even when this feature is enabled However try disabling this feature if you experience difficulty with the Polycom remote For more information about VSX system IR codes re
112. ot included when you store a profile Polycom recommends using profiles only as a way to back up system settings Attempting to edit a stored profile or upload it to more than one system on the network can result in instability or unexpected problems Administrator s Guide for the VSX Series To store a profile l 2 On a computer open a web browser In the browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web Go to Utilities gt Profile Center Click VSX gt PC to download the csv file from the VSX system Save the file to a location on your computer To upload a profile e Reset the VSX system to restore default settings On a computer open a web browser In the browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web Go to Utilities gt Profile Center Click Browse and browse to the location of the csv file on your computer Click PC gt VSX to upload the csv file to your system Keeping your Software Current If you have Internet access and a software key you can use the web based Softupdate application to update the VSX Series software If you do not have Internet access your reseller can supply you with the VSX Series software update on CD ROM Do not power off the system during the software upgrade process If the upgrade is dp interrupted the system may become unusable To update
113. ower frequencies without changing the master audio volume Treble Sets the volume level for the higher frequencies without changing the master audio volume Line Outputs Specifies how the audio output behaves The default VSX 6000A selection Monitor Far Site Audio supplies audio to the VSX 7000 Monitor 1 audio outputs only when the system is receiving audio from the far site If you have connected a VCR to record the conference select VCR Far and Near Audio to supply audio from both the far site and the system s microphones to the VCR Administrator s Guide for the VSX Series VSX Systems Settings for a Polycom Vortex Mixer To configure VSX systems to use a Polycom Vortex mixer 1 Go to System gt Admin Settings gt Audio Settings Disable the Enable Polycom Microphones setting if you have integrated both a Vortex and a SoundStation VTX 1000 conference phone with the VSX system VSX 5000 2 Go to System gt Admin Settings gt Audio gt Audio Settings gt Next VSX 7000e Configure Balanced In Set Input type to Line Input Disable Echo Canceller VSX 8000 3 Go to System gt Admin Settings gt Audio gt Audio Settings gt Next Configure Audio I O Set Line Input to Audio Mixer Disable Echo Canceller 4 Go to System gt Admin Settings gt General Settings gt Serial Ports Set RS 232 Mode to Vortex Mixer for the appropriate port Refer to the Polycom Vortex documentation for details on config
114. ows uncarpeted floors and the way the unit is mounted on a wall or alcove can interfere with voice tracking Far site camera control is not enabled One of the systems does not have the far site camera control capability Troubleshooting Problem Corrective action Check that the camera is connected according to the manufacturer s instructions and the setup sheet you received with the system Camera tracking is turned off when the near or far site moves your camera Press Auto on the remote control to restore tracking Reduce the noise in the room Ask participants to remain in one place when speaking Clear the presets When setting new presets do not set them at similar pan angles Consider room treatments that provide acoustic damping such as carpeting and curtains Ensure that the camera has at least 3 ft 1 m clearance above behind and to each side Verify that the room is small enough for automatic camera tracking to work properly Polycom recommends that you use this feature only if the room is 20 x 25 x 9 feet 6 1 x 7 6 x 2 7 m or smaller Go to System gt Admin Settings gt Cameras gt Camera Settings and enable Far Control of Near Camera Ask the participants at the far site to aim the camera 12 11 Administrator s Guide for the VSX Series Audio No audio at your site The far site is muted Look for the far site Mute icon Ask the far site to unmute the microphone
115. phone is placed away from the system s audio speaker systems with separate microphones only The far site audio volume may be too loud Turn down the audio volume at the far site Verify that all equipment is connected correctly according to the manufacturer s instructions and the setup sheet you received with the system The monitor or external audio system is connected to the VCR audio output There is audio feedback when a VCR is connected A single VCR is connected so that it can play or record no tape is present and VCR Far and Near Audio or VCR Audio Out Always On is selected Place a tape in the VCR Startup music plays through the built in speaker but not through the monitor speakers The audio system or monitor speakers are not properly connected Check audio connections and volume level on your monitor Turn up the volume on the monitor Connect the music source to the system s audio input The monitor s volume is turned all the way down The music source is not connected to the system When music is played during the call it sounds distorted at the other sites The system s echo cancellation and noise suppression features may interfere with music that the microphone picks up The network is Turn off the music experiencing packet loss Retry the call Audio is not in stereo Encryption is selected Stereo audio is disabled when encryption is selected
116. puter using the system s web interface VSX Web You can also use the API commands Using VSX Web VSX Web requires only a web browser For more information about the API commands refer to the Integrator s Reference Manual for the VSX Series You can use VSX Web to perform most of the calling and configuration tasks you can perform on the local system Accessing VSX Web To configure your browser to use VSX Web l Be sure that you use Microsoft Internet Explorer 6 0 or later as your web browser and that you have Java 1 2 or later installed Configure these settings Allow cookies Enabled Force pages to reload on every visit to a page Enabled To access the system using VSX Web l 2 On a computer open a web browser In the browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web If Security Mode is enabled on the system you must use secure HTTPS access for example https 10 11 12 13 Click Yes in the security dialog boxes that appear Administrator s Guide for the VSX Series 3 Enter admin as the user name and enter the remote access password if one is set You can use VSX Web to configure all of the system settings except the remote management settings For security reasons these settings must be configured on the local system by an administrator Monitoring a Room or Call with VSX Web The monitoring feature within VSX Web allows ad
117. r interface In the VSX Web System Status screen On the Diagnostics screen select Select Diagnostics gt System Displays system status information System Status Status including auto answer point to point remote control battery time server Global Directory IP network gatekeeper and ISDN BRI lines Call Summary screen On the Diagnostics screen Select Diagnostics gt System Displays calling information such select System Status Status gt Call Summary as time spent in calls total number Select M to go to the Call of IP and ISDN calls and Summary screen percentage of time spent in IP and ISDN calls For more information about this screen see on page 11 6 Call Status screen On the Diagnostics screen select Not available Displays call type data speed and Call Statistics number dialed for the current call For more information about this screen see Call Status on page 11 7 Call Statistics screen 1 On the Diagnostics screen Select Diagnostics gt Call Displays call speed audio and select Call Statistics Statistics video protocols annexes and error 2 Select M to go to the Call count for the call in progress Statistics screen In multipoint calls the Call Statistics screen shows most of this information for all systems in the call For more information about this screen see Call Statistics on page 11 6 Content Statistics screen 1 On the Diagnostics screen Not available
118. r using Polycom microphones 4 2 guidelines for using SoundStation VTX 1000 4 2 ImageShare II or Visual Concert VSX output 5 5 meter test 11 4 mixer See Vortex mixer protocol call statistics 11 6 sound effects volume 4 6 subwoofer 4 9 troubleshooting 12 13 VCR DVD settings 3 11 5 2 5 3 Audio Meter screen 11 4 Audio Settings screen 4 6 5 5 Auto Adjust for Daylight Saving Time setting 7 2 Auto Answer Point to Point setting 6 1 6 2 auto answer muting 4 6 automatic camera tracking calibrating 3 12 3 13 configuring 3 13 setting up 3 10 troubleshooting 12 11 Automatic Camera Tracking to Presets setting 3 13 automatic restart actions that cause 2 2 2 3 8 3 B back panel view VSX 3000A A 1 VSX 5000 A 2 VSX 6000A A 3 VSX 7000 A 3 VSX 7000e A 4 VSX 7000s A 3 VSX 8000 A 5 Backlight Compensation setting 3 11 balanced audio configuring 4 7 Balanced Out 600 ohms setting 4 8 basic mode 12 1 Basic Mode setting 12 2 bass adjustment 4 9 battery icon 12 16 Index 1 Administrator s Guide for the VSX Series Baud Rate setting 10 2 brightness camera 3 11 browser configuring to use VSX Web 9 1 burn in prevention for monitors 3 8 C cable connections A 1 A 2 A 3 A 4 A 5 cables conference link lengths and part numbers 4 3 5 4 for Visual Concert VSX 5 4 calendar accessing with the remote control 7 11 calibrating automatic camera tracking 3 13 Call Detail Report CDR archives 11
119. rd flat surface table wall or ceiling away from obstructions so the sound will be directed into the microphone elements properly e Near the people closest to the monitor e In large conference rooms you may need more than one microphone Connecting Polycom Microphones to Set Top or Component Systems To pick up audio from your site you must connect a microphone to the system Refer to your system s setup sheet for connection details You may place the microphones on the table or you may mount them to the ceiling A ceiling mount kit is available for Polycom microphones You can connect two additional Polycom microphones to a VSX 7000s or component VSX system Microphones and Speakers The following diagram shows microphone connection options for VSX set top systems Any set top or component system n aN WO i POLYCom u F a a a u eA 50 ft 15 m 30 ft 9 m 2457 20910 050 2457 20910 003 or 30 ft 9 m or 10 ft 3 m 2457 20910 001 2457 20910 002 The ferrite bead must be at the end connected to the system rimu N A gt rr gt 30 ft 9 m 2457 20910 003 or 10 ft 3 m 2457 20910 002 Administrator s Guide for the VSX Series Connecting Powered Microphones to a Set top System In addition to the Polycom microphone or SoundStation VTX 1000 conference phone you can connect other powered microphones directly to the system s audio inputs Connecting Powered Microphones
120. rovide access to high level options for the entire system For convenience some of the User Settings options are repeated on these screens To configure call settings 1 Go to System gt Admin Settings gt General Settings gt System Settings gt Call Settings 2 Configure these settings Se ee eee Maximum Time in Enter the maximum number of minutes allowed for call Call length When that time has expired you see a message asking you if you want to hang up or stay in the call If you do not answer within one minute the call automatically disconnects If you choose to stay in the call at this time you will not be prompted again Choosing 0 removes any limit Auto Answer Specifies whether to answer incoming point to point calls Point to Point automatically Administrator s Guide for the VSX Series 3 Select gt and configure these settings ae pei Display Time in Specifies whether to display the elapsed time or the local Call time during a call You can also choose not to display the time Call Detail Report Specifies whether to collect call data for the Call Detail Report and Recent Calls list When selected information about calls can be viewed through VSX Web and downloaded as a csv file Note If this setting is disabled applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report CDR records Recent Calls Specifies whether to display the Recent
121. se e AVCR or DVD player connected directly to a Polycom VSX system e A Visual Concert VSX data collaboration unit with any VSX set top system e An ImageShare II device with any VSX component system e People Content IP installed on a computer with any VSX system e Acomputer connected directly toa VSX component system Sites in SCCP calls can send either people video or content When a site is sending content the other site s do not see that site s people video When the site stops sending video the people video is resumed Note that sending content is supported only in H 261 and H 263 calls Content is not supported in H 264 calls For information about ordering the People Content IP option Visual Concert VSX unit or ImageShare II device please contact your Polycom distributor Connecting VCR DVDs You can connect a VCR DVD to any VSX system to play VCR tapes or DVDs into calls With VSX 7000s VSX 7000e and VSX 8000 systems you can connect a VCR or DVD player to record your video conference You can also connect two VCRs or DVD players to play material and record the call at the same time Administrator s Guide for the VSX Series Configuring VCR DVD Player Settings Playing a Videotape or DVD The VCR DVD inputs are active when you select the camera source configured as VCR The microphone inputs remain active while the VCR DVD is playing Call participants may wish to mute the microphones while playing VCR DVD con
122. sesira 045s 445 eeeeeeeeteaneeeas Fas 7 10 Configuring Remote Control Behavior 0 0 0 eee eens 7 10 O SEUN 24c sa ees staceeeascabeeneeesseuanyesas OI Screens that Require the Room Password for Access 0 0 00 c eee eee ee eee eee 8 1 Conmeuring Secur Y OpulOns erreira pester wise dol evepieesenteesebadeyesenwer nied 8 2 Setting the Room and Remote Access Passwords 060 c cece cece eens 8 3 Managing User Access to Settings and Features 00 ccc ce cece eee 8 5 Letting Users Customize the WOrkKSpaCe a dsawss eeu asia deneenigaaeed cane meee 8 5 Limiting What Users Can Do With the System 6 cece eee 8 6 Contouring Securily ModE cccactcan hone ae eses ony R KEE EE a ees onnyaadadsa 8 6 9 Managing the System Remotely 220000 9 1 Sine VOX E O T E E E ewe cee oy eles ane pees ce eee ess 9 1 ACCESSIA VONA NOD tecancu evades tay ERRIRE neue NEEE AEE tue ne es 9 1 Monitoring a Room or Call with VSX Web 0 0 cee eee 9 2 Managing System Profiles with VSX Web 0 0 0 ccc cee eee 9 3 Keeping your SoMwWare CUION esivcaweens sitie CHU Reeser wesw ey eRe TeseRe eee 9 4 yii Administrator s Guide for the VSX Series vili 10 Control Devices cc cc ccc cece cece ec cccee 10 1 Connecting Control and Accessibility Equipment 0 0 cece ee eee 10 1 Connecting Touch Panel Controls sx s06 sic snus ea tetera titit aie pya Ee ey eaees 10 1 Conne
123. splayed in dual monitor emulation mode Using Dual Monitor Emulation in a Call During calls using Dual Monitor Emulation without content users can press the PIP button on the remote control to scroll through the following screen layouts 1 Near and far sites same size side by side 2 Far site big near site small 3 Near site big far site small 4 Near site full screen 5 Far site full screen The last layout viewed is used for the next call Administrator s Guide for the VSX Series Adjusting the Monitor s Color Balance Sharpness and Brightness In most cases the monitor you connect to your system may be set to a configuration that is appropriate for video conferencing applications Depending on your environment and model of monitor however the video may exhibit one of these problems e Picture is too dark or too bright e Colors appear faded e Picture has too much of one color for example the picture may appear greenish e Picture has blocky or softened edge detail If you notice any of these problems adjust the monitor until the display seems acceptable Use the video diagnostics test as described in the following steps or purchase a calibration program DVD tool to help you fine tune the display settings To adjust the monitor for natural color 1 Go to System gt Diagnostics gt Video 2 Select the color bars icon to display the color bar test screen 3 Adjust the color using the monitor s
124. ss password is set enter admin for the user name e To access a VSX system in Security Mode using Telnet you must use a Telnet client that supports TLS This access uses port 992 or 993 e To access a VSX system in Security Mode using FTP use FTPS or FTPS TLS to implement a secure session This access uses port 990 To configure the system to use Security Mode 1 Go to System gt Admin Settings gt General Settings gt Security 2 Enable Security Mode C Security When you change this setting the VSX system restarts Every time a VSX system is powered on or restarts in Security Mode it verifies that the system software is authentic Polycom software Points to note about Security Mode Global Management System and ReadiManager SE200 are not compatible with VSX systems in Security Mode Software images for version 8 5 and later are digitally signed by Polycom To install an earlier version of system software you must disable Security Mode If Security Mode is not enabled the system first attempts to use a secure protocol such as HTTPS but reverts to the non secure form of the protocol if the management system does not have a secure client If Security Mode is enabled you must enter the room password to reset the system System gt Diagnostics gt Reset System Administrator s Guide for the VSX Series Managing the System Remotely You can configure manage and monitor the system from a com
125. systems cannot be configured to simultaneously record content and show it on the VGA output of a VSX 7000e VSX 8000 or attached Visual Concert VSX To configure VCR DVD audio settings for recording a call 1 Goto System gt Admin Settings gt Audio gt Audio Settings gt Next gt Next Set Line Outputs to VCR Far and Near Audio 2 Go to System gt Admin Settings gt Audio gt Audio Settings gt Next gt Next Adjust the VCR DVD Out Level if necessary Enable VCR DVD Audio Out Always On unless you have the VCR DVD inputs and outputs both connected to the same device to play and record Connecting a Visual Concert VSX to Set top Systems C To show material from your computer you may connect a Visual Concert VSX unit to any set top system in the VSX series Refer to Setting up the Visual Concert VSX for connection details The Quick Tips for Visual Concert VSX provides information for people using the device in meetings Points to note about Visual Concert VSX e You can use Visual Concert VSX with two Polycom microphones if you have a VSX 7000s system e The Visual Concert VSX and the VSX system require separate LAN connections The Visual Concert VSX provides LAN connections for three computers including the one sharing content e You can connect a VGA monitor or projector directly to the Visual Concert VSX This lets the people at your site see content from your computer at its original resolution The res
126. t 2 2 system displaying 7 4 system in Simplified Chinese 6 3 system setting 6 3 near end loop test 11 3 network configuring using the setup wizard 1 6 diagnostic tools 11 2 preparing 2 1 news feed screen saver 7 9 null modem adapter 5 8 O Obtain IP Address Automatically setting 2 2 on screen instructions providing 7 6 7 8 options People Content IP 5 1 Output upon Screen Saver Activation setting 3 3 3 4 Index 5 Administrator s Guide for the VSX Series P packet loss call statistics 11 6 passwords deleting 11 5 remote access 8 4 remote access setting and deleting 8 2 room default 1 6 8 3 room setting and deleting 1 6 8 2 8 3 8 4 Security Mode requirements 8 6 People Content IP enabling 5 6 installing on a computer 5 7 option 5 1 requirements 5 6 supported resolutions 5 6 picture in picture See PIP ping test 11 3 PIP configuring 3 6 displaying 3 6 troubleshooting 12 8 12 10 Place a Call screen See home screen plasma monitors and burn in prevention 3 8 Polycom Annotation RS 232 mode 10 2 positioning camera 1 2 microphones 4 2 monitors 1 2 SoundStation VTX 1000 4 2 system 1 2 1 4 1 5 Power Frequency setting 3 11 power switch 1 5 powered microphones configuring 4 7 4 8 4 10 4 11 connected to VSX 8000 4 4 used with audio mixer 4 4 presets See camera presets Primary Camera setting 3 11 3 12 profiles managing with VSX Web 9 3 settings that are included
127. t for a TV monitor Because of their screen resolution TV monitors are best for showing people and for playing recorded material from VCR or DVD players VGA Monitor or Projector The set top systems provide a VGA output for a computer monitor or projector Because of their screen resolution VGA monitors and projectors are best for showing content from computers Administrator s Guide for the VSX Series Connecting Monitors to Component Systems You can connect either a TV monitor or a VGA monitor to your VSX system The component systems provide S video connections for the main TV monitor On the VSX 8000 system the main monitor uses BNC connectors Additional TV Monitor The component systems provide a second S Video output for a TV monitor This uses a standard mini DIN connector VGA Monitor or Projector The component systems provide a VGA output for a computer monitor or projector Using a Desktop System as the Monitor for a Computer You can use the VSX 3000A system as a high resolution XGA display for your computer as shown on the system setup sheet To use the VSX 3000A system as the monitor for a computer 1 Connect the VGA cable from the VGA connector on the back of the VSX 3000A system to the VGA connector on your computer 2 To use the system s built in speakers for your computer s audio connect an audio cable from your computer to the audio input connector on the left side of the VSX 3000A syste
128. tem and the switch must match Polycom strongly recommends that you do not select Auto for either just the VSX system or just the switch the settings for both must be the same Changing this setting causes the system to restart Duplex Mode Specify the Duplex mode to use Note that the Duplex mode you choose must be supported by the switch Choose Auto to have the network switch negotiate the Duplex mode automatically Changing this setting causes the system to restart Administrator s Guide for the VSX Series Configuring the VSX System to Use SCCP When the VSX system is configured to use SCCP for calls you can call another SCCP enabled system by entering the system s extension on the Place a Call screen Polycom VSX software release 8 6 2 supporting the Cisco SCCP protocol has been certified with Cisco CallManager 4 2 3 and 5 1 1 Additionally Polycom has successfully deployed VSX software version 8 6 2 with other versions of the Cisco CallManager including versions 4 1 x and 5 0 x Polycom will work with joint customers in deploying the Polycom Cisco solution on Cisco CallManager 4 1 3 and higher For pre sales support please contact your Polycom sales representative For post sales support please refer to Polycom Global Services at www polycom com To configure the VSX system to use SCCP 1 On the Cisco CallManager provision a SCCP extension for each VSX system 2 On the VSX System go to System gt Adm
129. tent To configure VCR DVD audio settings for playing a videotape or DVD VSX 3000A VSX 5000 1 Go to System gt Admin Settings gt Audio gt Audio Settings gt VSX 6000A VSX 7000s Next gt Next Ensure that Midrange Speaker is On VSX 3000A VSX 5000 2 Go to System gt Admin Settings gt Audio gt Audio Settings gt Next VSA GO00A VSA GOGO Set Line Input s to VCR Adjust the Level for playback volume if necessary VSX 7000s VSX 7000e 3 Go to System gt Admin Settings gt Audio gt Audio Settings gt Next Adjust the VCR DVD In Level for playback volume if necessary Recording a Call to Videotape or DVD All audio from the near site and far site is recorded along with the video source configured on the Monitors screen To configure VCR DVD video settings for recording a call 1 Go to System gt Admin Settings gt Monitors gt Monitors Choose a setting for Monitor 2 When Monitor 2 is set to Off you can specify which video sources to record When Monitor 2 is enabled the VCR or DVD player records what is shown on Monitor 1 2 Go to System gt Admin Settings gt Monitors gt Monitors gt Next Select one or more sources for the VCR Record Source If you select both near and far the VSX system automatically switches recording to the site that is talking If you select content as a record source it is recorded when available regardless of who is talking Content and Closed Captions The VSX
130. text all sites see it on the main monitor for 15 seconds The text then disappears automatically Closed captions are supported between VSX systems with software version 7 0 or later Captions may be provided in any language that uses the Latin alphabet The captioner may enter caption text using one of the following methods Remotely via a dial up connection to the system s serial RS 232 port In the room using equipment connected directly to the serial port In the room or remotely using VSX Web In the room or remotely using a Telnet session Administrator s Guide for the VSX Series Via a Dial Up Connection to the Systems RS 232 Serial Port Closed captioners can provide captions from inside the conference room or from a remote location via a dial up connection to the serial port of the VSX system as shown in the following diagram Line 21 modem format Stenograph SESEERERE E Modem machine l PC with computer aided transcription software y Phone line VSX System Modem RS232 Serial To supply closed captions via a dial up connection 1 Ensure that the computer and the VSX system are configured to use the same baud rate and parity settings 2 Go to System gt Admin Settings gt General Settings gt Serial Port and set the RS 232 Mode to Closed Caption 3 Establish a dial up connection between the computer and the VSX system a Connect a null modem adapter to the RS 232 serial port
131. the main The system is sleeping Pick up the remote control to wake up the system monitor This is normal The monitor screen The monitor s power cordis Connect the monitor s power cord and then power on remains blank when you not plugged in the monitor pick up the remote control l The monitor is powered off Power on the monitor The monitor is not Verify that the monitor is connected correctly connected correctly to the according to the manufacturers instructions and the system setup sheet you received with the system The call connects but you The system is set for dual Make sure that the monitors and configuration cannot see or hear people monitors with the far site on match at the far site although they monitor 2 but it is not can see and hear you actually equipped for this configuration When using two monitors VSX set top and Enable the system for two monitors on the Admin the second monitor or component systems Only Settings gt Monitors gt Monitors screen projector is blank one monitor is enabled When using two monitors The second monitor is Connect Monitor 2 to the Monitor 2 connection on the the same picture is seenon connected to the VCR rear panel of the system the first and second video output monitor You are the only participant MCUs generally loop the first participant back to in a call placed through an itself Wait for others to join the conference external MCU The system
132. tion Administrator s Guide for the VSX Series Sharpness The picture will be sharp and clear but motion will not be smooth Choose this setting for document cameras Sharpness is available in point to point H 263 calls only 6 Set Pro Motion Video to specify when to use Pro Motion for video inputs set for motion Pro Motion provides 50 60 fields per second interlaced video for TV like quality at higher bandwidths VSX 3000A systems send Pro Motion video for the DVD VCR input only VSX 5000 and VSX 6000A systems can receive Pro Motion video but cannot transmit it 7 Select gt to go to Camera Calibration Only VSX 7000e and VSX 8000 systems with a PowerCam Plus camera can be calibrated for automatic camera tracking Follow the instructions on the screen to calibrate the camera for automatic camera tracking if it consistently moves too far in one direction when tracking is enabled Press A Near on the remote control so that you can zoom the camera in on your mouth For the best calibration results make sure the camera and system are set up as eS described in Configuring Automatic Camera Tracking on page 3 13 and Connecting Cameras to Component Systems on page 3 10 To configure a second camera 1 Go to System gt Admin Settings gt Cameras Designate this as the Primary Camera if desired VSX 5000 Set Camera Direction to specify which way the camera moves when you VSX 6000A control it with the r
133. tivates VSX 5000 VSX 6000A VSX 7000s VSX 7000e VSX 8000 Select No Signal if you want the display to react as if it is not connected when the system goes to sleep This is the recommended setting for VGA monitors and projectors Select Black if you want to display screen saver text or a screen saver news feed This is the recommended setting to prevent burn in for TV monitors Administrator s Guide for the VSX Series ee Monitor 2 Specifies the second monitor s aspect ratio VSX 5000 Off Select if you do not have a second monitor VSX 6000A 4 3 Select if you are using a regular TV monitor as the VSX 7000s second monitor VSX 7000e VSX 8000 16 9 Select if you are using a wide screen monitor as the second monitor On the monitor select the display mode that uniformly stretches the video from side to side which is usually called Full Wide screen or 16x9 Specifies the second monitor s format S Video Select if you have a second monitor connected to the system s S Video output using an S Video cable Composite Select if you have a second monitor connected to the system using a composite video cable VGA Select if you are using a VGA monitor as the second display device Output upon Specifies the screen saver output for Monitor 2 Screen Saver Activation VSX 5000 VSX 6000A VSX 7000s VSX 7000e VSX 8000 Select No Signal if you want the display to react as if it is not conn
134. tnnee saves set pevee teres iener EEr EREE EEE A E eine anes o2 6 1 Setting the Call Answering Mode ges ie vivenesuaweGaeeedosede y EE EEREN 6 2 Conusurnne Directory Settings s epes teite era E EEA a E EE E 6 3 Creating a Localized System Name with VSX Web 0 0 0 0 0005 6 3 Pirabling Call Forwoardine 4 2i40A0oh theetdet wen Ss eb a E heer ne eine eked 6 4 Managing Directories with VSX Web 0 ccc cee ees 6 4 7 Appearance and Tones eeeeeccceeeeee Zl petting Date Ime and Locanon 4 i2 44 0262505209 bog Meee OEE E 14g eewes tes eeaee 7 1 Designing tie OMe Sree 16s ncconcceye i iE IEE ec eaceacees eased eeeoo Ge ix 7 3 Customizing the Home Screen 245 p214e vee reunean ans dam oye oun A a ees Ys 7 3 Displaying Contacts on the Home Screen 0 0 eee eee 7 5 Adding Wlarguce Text cacnscnee nase ee aaa oe ade Hemeeewe owner eee nese A 7 6 Changing Sy stent Appearance lt 4 nhctantahtesdnedecbtermentas be ohaedaehae a 7 7 pettine Kine Tones and Alert Ones ss raspen vee whee inane ane ements bemd esas 7 7 Customizing Camera Names and Icons 0 0 0 cece cee eee 7 8 DCCC 9a ele ganas aap ieee ers Sen ee pres eer epee eens ape ew E 7 8 PCIe ocre Save LOKE oso vaguds enn neers oedasan REEE EERE ds teased aes 7 8 Addine a screen Saver NEWS Feed 6254454 4on0caeeeedavountagucasaahee eyes eee 7 9 Addin aodrei DAVE LO Dress isein skner EEE eee e oes Pepe teeta oe 7 9 Chaneing the screen Saver Walt TIME
135. to the RS 232 port to control the system using API commands Sony PTZ Provides control signals to a PTZ camera VSX 7000s VSX 7000e VSX 8000 Closed Caption Receives closed captions from a captioning service using a modem or directly from a captioner s computer via Telnet Vortex Mixer Provides control signals to a Polycom Vortex mixer Pass Thru Passes data to an RS 232 device connected to the serial port of the far site system Polycom Annotation Provides control signals to the Polycom Instructor RP Debug Provides a Telnet trace for debugging You can only set one RS 2382 port at a time to Debug mode Statistics and Diagnostics The VSX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance Diagnostic Screens To access the Diagnostics screens on the system gt Go to System gt Diagnostics To access the Diagnostics screens from the VSX Web 1 On a computer open a web browser 2 Inthe browser address line enter the system s IP address for example http 10 11 12 13 to go to VSX Web 3 Click System Setup 4 Enter admin as the user name and the admin password if a password has been established 5 Click Diagnostics from any page in VSX Web Administrator s Guide for the VSX Series The following diagnostic screens and tools are available Status Tools Diagnostic Tool In the system s use
136. upgrades and provisioning for VSX systems and ViewStations FTP FTP Telnet trace log HTTP Pulling VSX system ViewStation and VS4000 information 800 HTTP Software upgrades and provisioning for iPower 3601 Proprietary data traffic Global directory data 3603 TCP Pulling ViaVideo information since might be non web server computer 389 LDAP and ILS 1002 ILS The following table shows other VSX port usage 21 FTP Software upgrades and Global Management System provisioning Telnet For diagnostics Index A access allowing 7 4 8 3 8 5 levels 7 3 8 5 limiting 1 6 7 3 7 4 8 2 8 3 8 4 8 5 remote 1 6 8 3 access levels 7 3 8 5 adapters composite video 3 5 3 12 null modem 5 8 addresses IP 2 2 adjusting audio line in volume 4 7 bass volume 4 9 camera brightness 3 11 monitor color balance 3 8 sound effects volume 12 13 subwoofer volume 4 9 treble volume 4 9 volume 4 9 12 13 alert tones 4 6 7 7 alerts 11 5 Allow Access to User Settings setting 8 3 8 5 Allow Video Display on Web setting 8 3 9 2 answering calls automatically 6 1 6 2 Appearance screen 7 7 7 10 aspect ratio monitor 1 3 3 monitor 2 3 4 audio balanced configuring 4 7 configuring 4 6 4 11 configuring equipment type 4 7 configuring for sharing content 5 5 configuring for VCR DVD 4 8 configuring for Visual Concert VSX or ImageShare II 4 8 data rate call statistics 11 6 diagnostics 11 4 guidelines fo
137. ur equipment If they do you will be given advance notice so that you may make any changes necessary to maintain uninterrupted service The REN is useful to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs of all devices that may be connected to a line is determined by the total RENs contact the local telephone company Regulatory Notices 4 Regulatory Notices Regulatory Notices FCC compliant telephone cords and modular plugs are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening Industry Canada IC This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la Classe A est conforme a la norme NMB 003 du Canada The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescr
138. uring the mixer Settings for Microphones Connected to Audio Inputs To configure the VSX system to use microphones connected directly to the RCA audio inputs 1 Goto System gt Admin Settings gt Audio gt Audio Settings gt Next Configure Balanced In Set Line Input to Audio Mixer except VSX 7000s Enable Echo Canceller Adjust the audio Level if necessary You can test this setting using the Audio Meter 2 Go to System gt Diagnostics gt Audio Meter Speak into the microphones that are connected to the audio line inputs The audio meter should peak at about 10dB for normal speech Microphones and Speakers Settings for Microphones Connected to Balanced Audio Inputs on a VSX 8000 System To configure the VSX 8000 system to use microphones connected directly to the balanced audio inputs l Go to System gt Admin Settings gt Audio gt Audio Settings gt Next Configure Balanced In Set Input type to Microphone Select Echo Canceller Select Enable Phantom Power to supply power to microphones Adjust the audio Level if necessary You can test this setting using the Audio Meter Go to System gt Diagnostics gt Audio Meter Speak into the microphones that are connected to the balanced audio inputs The audio meter should peak at about 10dB for normal speech Administrator s Guide for the VSX Series Content and Closed Captions You can present content during calls on a TV monitor when you u
139. utput Examples for Multiple Monitors To see this Not in a call Home screen Black screen In a call Near video Black screen without content In a call with Content content y To see this Not in a call Home screen Black screen In a call Near video Black screen without content In a call with Black screen content Administrator s Guide for the VSX Series Port Usage You may need this information when you configure your network equipment for video conferencing The following table shows IP port usage 80 Static TCP HTTP interface optional 389 Static TCP ILS registration LDAP 1718 Static TCP Gatekeeper discovery must be bidirectional 1719 Static TCP Gatekeeper RAS must be bidirectional 1720 Static TCP H 323 call setup must be bidirectional 1731 Static TCP Audio call control must be bidirectional 5060 Static UDP TCP SIP call setup must be bidirectional 8080 Static TCP HTTP server push optional 1024 65535 Dynamic TCP H245 Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic UDP RTP video data Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic UDP RTP audio data Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic UDP RTCP control information Can be set to Fixed Ports on Polycom systems Administrator s Guide for the VSX Series The following table shows Global Management System port usage 21 FTP Software
140. wer connected directly to the balanced audio inputs VSX 8000 Note This selection is only available when you set Input Type to Microphone VCR DVD In Level Sets the playback volume of the VCR DVD player relative VSX 7000s to other audio from the system VCR DVD Out Level Sets the volume at which the call is recorded VSX 7000s VCR DVD Audio Allows you to record a call using one VCR or DVD while Out Always On playing recorded content into the call from a second VCR VSX 7000s or DVD Do not select this setting if you have only one VCR or DVD player connected If this setting is disabled the VCR audio output is disabled when VCR is the selected camera source 5 Select gt and enter audio output settings for the VSX 8000 system EO Balanced Out Specifies whether volume for a device connected to the 600 ohms balanced audio output connectors is variable or fixed e Variable Allows users to set the volume with the remote control Fixed Sets the volume to the Audio Level specified in the system interface Line Out 2 Phono Specifies whether volume for a device connected to the audio line out connectors is variable or fixed Variable Allows users to set the volume with the remote control Fixed Sets the volume to the Audio Level specified in the system interface 6 Select gt and enter VCR DVD settings for the VSX 8000 system ee SS ee eS Line Input Red Select VCR when playing a VCR into the s
141. wer network speed Try the call again at a higher speed or Go to System gt Admin Settings gt Cameras gt M gt M gt Video Quality Change the Pro Motion Video setting to the desired minimum call speed Go to System gt Admin Settings gt Cameras gt M gt M gt Video Quality Change the Camera setting to Motion This is normal Go to System gt Admin Settings gt Cameras gt M gt M gt Video Quality Change the Camera setting to Motion Administrator s Guide for the VSX Series No picture in the PIP VSX 3000A VSX 5000 Open the privacy shutter window The privacy shutter is closed Blue screen in the PIP The VCR input is selected Select a different camera or play a tape on the VCR window and the VCR is not running Most VCRs generate a blue screen when the tape is not playing The camera selection is Select the appropriate camera incorrect Press Camera on the remote then press the number of the camera you wish to use No video input Check that there is a video source connected to the selected input Main camera not working Restart the VSX system and VSX system displays camera alert PIP goes out of focus when The camera is pointing at Point the camera to an area with limited objects at there is no motion for an area with no contrasting different distances which are moving several minutes features To focus properly the camera must be able to detect an edge
142. x The audio protocol transmitted to the far site such as G 728 or G 722 1 Audio Protocol Rx The audio protocol received from the far site such as G 728 or G 722 Video Protocol Tx The video protocol transmitted to the far site such as H 263 or H 264 Video Protocol Rx The video protocol received from the far site such as H 261 or H 263 Video Format Tx The video format transmitted to the far site such as CIF or SIF Video Format Rx The video format received from the far site such as CIF or SIF Disconnect Reason The description of the Q 850 ISDN cause code showing how the call ended Q 850 Cause Code The Q 850 cause code showing how the call ended Total H 320 Errors The number of errors during an H 320 call Average Percent of The combined average of the percentage of both audio and Packet Loss Tx video packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Percent of The combined average of the percentage of both audio and Packet Loss Rx video packets received that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Packets The
143. your product page 2 Enter the license number you received when you purchased the People Content IP option 3 Enter the serial number of the VSX system onto which you want to install People Content IP You will then receive a People Content IP software activation key 4 Go to System gt Admin Settings gt General Settings gt Options on the VSX system 5 Enter the People Content IP software activation key Content and Closed Captions To install People Content IP on a computer l On a computer open a web browser Go to www polycom com support and navigate to your product page Locate the People Content IP application and click the link to download the file locally Double click setup exe Follow the steps in the Setup Wizard to finish installing the application on the computer Anyone using that computer can then double click on the People Content IP icon to present content during video conferences using the VSX system Make the application available to all users in your organization by downloading the setup exe file to a local location that everyone can access Configuring Closed Captioning You can provide real time text transcriptions or language translations of the video conference by displaying closed captions on your system When you provide captions for a conference the captioner may be present or may use a telephone or web browser to listen to the conference audio When the captioner sends a unit of
144. your software via the Internet l 2 Using a web browser go to www polycom com support Navigate to your product page Refer to the Release Notes for information about the latest software version Refer to Upgrading Polycom Video Software for detailed information about obtaining software key codes and using the SoftUpdate program Download the VSX Series software update file in zip format Managing the System Remotely 4 Double click the software zip file to extract the file 5 Double click Softupdate exe to run the update program If you install version 8 5 or later on a VSX system that has Security Mode enabled the system verifies that the software being installed is authentic Polycom software To install a version earlier than 8 5 you must disable Security Mode on the VSX system Administrator s Guide for the VSX Series Control Devices Connecting Control and Accessibility Equipment The VSX 5000 and VSX 7000s systems provide one RS 232 port the VSX 7000e and VSX 8000 systems provide two You can use the RS 232 serial ports to e Connect a modem and use a closed captioning service e Pass data from a device connected to your system to a device connected to the far site system e Control the system through a touch panel using the API e Provide control signals for an additional camera e Provide control signals for a Polycom Vortex mixer VSX 8000 as You will need to configure the RS 232 equipment according t
145. ystem Line Input White Select Visual Concert when sharing content using an ImageShare Il Visual Concert VSX or laptop connected directly to the system Sets the playback volume of the VCR DVD player relative to other audio from the system Microphones and Speakers Setting Description VCR DVD Out Level Sets the volume at which the call is recorded VCR DVD Audio Allows you to record a call using one VCR or DVD while Out Always On playing recorded content into the call from a second VCR or DVD Do not select this setting if you have only one VCR or DVD player connected If this setting is disabled the VCR audio output is disabled when VCR is the selected camera source 7 Select gt and enter speaker settings 28 a Master Audio Sets the volume level for audio from the far site Volume Midrange Speaker Specifies whether to use the system s built in midrange VSX 6000A speaker VSX 7000s You may prefer to turn off the midrange speaker if you connect the audio output to Monitor 1 or if you connect an external speaker system Subwoofer Speaker Specifies whether to use the system s subwoofer VSX 7000s You may prefer to turn off the subwoofer speaker if you connect the audio output to Monitor 1 The system will not operate if you disconnect the subwoofer Subwoofer Level Sets the volume level for the subwoofer without changing VSX 7000s the master audio volume Sets the volume level for the l
146. ystem and its optional components A printed copy of the system setup sheet is provided with each VSX system PDF versions of the system setup sheets are available at www polycom com videodocumentation Positioning the System Position the system so that the camera does not face toward a window or other source of bright light Introducing the VSX Series Place the camera and display together so that people at your site face the camera when they face the far site display Positioning Desktop Systems The VSX 3000A systems are personal video conferencing systems for the desktop To position the system gt Place the VSX 3000A system on your desktop or on a table in a small conference room leaving enough space so that you can connect the cables easily If you need to place the system face down to connect the cables make sure that WD the camera does not touch the work surface The weight of the system can damage the camera mount Administrator s Guide for the VSX Series Positioning Set top Systems The VSX 5000 VSX 6000A and VSX 7000s systems are designed to be placed on top of a monitor You can order a shelf that can be mounted on a wall or placed on top of a flat panel monitor To position the system 1 The hardware kit you received with the system includes a pair of self adhesive feet If the monitor s chassis slopes back sharply install the feet on the bottom of the system to stabilize it 2 Pl

Administrator`s Guide for the VSX Series, Version 8.6.2 for

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