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1. IT SCHOOL www itschools co za INNO TION Your Content Finds You O Empathy User Manual 2015 Contents oa T E AE ETT T O E 1 Wna EINBAU arr nee ea ee en E E 1 Honto order BOOK essre e E E E E E E E E E E E 1 Getting Started Registration and LOB UT ee ee 1 Registration for New USE een ee Tee 1 PONE CS a ON Nate coerce EN A E E A IA A E EURER 2 LOS SITS IMO an EX INEA COUR Eee ee ee 3 EMEDTV CUCU OW AN AC ONIN een 4 BOVINE DOOK ores ee ee EUER 5 Ferme BOOKS ee ae en 5 DISCUS BOOKS nee ee as 6 Removing BOOKS from Selecon een ie 6 CORE SP ee ae ee ee 2 PAV INE TOM CROOKS nenne er 7 RUFEN PISTO Va ee A AE E Ren 8 VOW BOOK PO GIS ES IU r E E E E E 8 Download Invoice for eBooks Purchased sanieren 8 Acivate BOOKS MINUS Vene ee E ses acetates 8 ACCOUNT SUA ee cece ects sate ne een 9 Your Content Finds You O Empathy User Manual 2015 Overview What is Empathy Empathy is an online tool from IT School Innovation ITSI designed to help schools publishers and parents manage order and authenticate eBooks online With Empathy e Publishers can upload validate and encrypt eBooks e Schools are able to browse eBook lists online and pre select the eBooks that they prefer to use in their schools and e Parents can access select and purchase the eBooks pre selected by the school In order to access Empathy parents have to register as a user on the portal before they can login How to Order Books You will need the
2. O Empathy User Manual 2015 Purchase History If you would like to view your purchase history on Empathy click on your username in the navigation bar and select Purchase History P Purchase History From the Purchase History page you will be able to view the status of purchased books download an invoice and activate books manually Details for each of these options are provided below View Book Purchase Status Purchases will have one of the following statuses e Complete this means the purchase has been completed successfully e Pending this means that confirmation of payment for the purchase has not yet been received by Empathy This can occur for several reasons including payment via EFT This does not necessarily mean that the payment has failed If your payment persists as Pending for an extended time please contact ITSI for assistance e Failed this means that the purchase did not complete usually due to payment failure e Cancelled this means the purchase was cancelled by the user Download Invoice for eBooks Purchased To obtain an invoice for your book purchases click on the Action gear icon under the Action heading Select the PDF option on the right which shows Download Invoice when you hold your mouse cursor over it i a D Follow the prompts provided to save or view the PDF Invoice Activate Books Manually If you wish to unlock the books for downloads click on the unlock icon and the Purchase Tokens
3. Once you have identified the books you need to purchase click on the books to select them The book will get a Cart tag in the corner once it has been selected Selecting Books Vere en vlerke pote en pelse die land vol Ise Ebony Books R99 95 Afrikaans Home Language Grade 4 Afrikaans EPUB format Select all of the books that you need to purchase for your child children In the top right hand corner the Cart will indicate the number of books selected and the total cost of all of the selected books You can hold your mouse cursor over the Cart to display a summary list next to it with the books selected ES Confirm amp Pay m Empty Cart NOTE If you select a book that does not match the Grade of the Learner selected you should get an error message example shown below You are able to accept that the Grade differs and purchase the book or you can remove the book if you ve made in incorrect selection Grade Mismatch Learner Name The grade for Book Name Selected does not match the grade of Learner Name Grade Are you sure that you intend to buy this book for this user Removing Books from Selection If you added books that you do not need to purchase then you can remove them by clicking on the book again The Cart tag will be removed to confirm the book is no longer selected Another option would be to hold your mouse cursor over the word Cart in your Cart in the top right hand corner You can then
4. click on the red cross next to the book name to remove it from your cart Your Content Finds You 6 O Empathy User Manual 2015 Once you have selected all of the books you can proceed with payment by clicking on the Confirm amp Pay button in your Cart The Book Purchase Confirmation window will open Confirm amp Pay we Book Purchase Confirmation Check that the details are correct before you proceed If everything is correct click on the Make Payment button Make payment You will be redirected to the payment portal for Empathy Your Order will be displayed with the details of all of the books for each learner that you have selected books for This will be the last opportunity to confirm that you have selected the correct books for the correct child children The below image provides an explanation of the details provided in the Order Summary Product Total Ebooks purchased on Empathy Cost Number of Books Name of book Cost of book For Child from School Name Order Total Cost Paying for eBooks From the Your Order page click on Pay Now Pay Now Payments are made via PayFast a secure online payment portal Please follow the steps that are provided For detailed instruction on how to use the PayFast portal please refer to their website at https www payfast co za b std payment methods Once the payment has been made you will be redirected back to Empathy Your Content Finds You 7
5. following in order to register e A valid email account e A credit card from one of the major banks Details can be found at https www payfast co za e Your child s miEbooks username and password that he she received at school For support please contact 012 941 1546 To order and pay for eBooks online on the ITSI system requires the following steps e Browse to the ITSI eBook portal Empathy e Register on the system and login with your registration details e Link your account to that of your child or children e Select your child children s eBooks from the pre selected list of eBooks on the Empathy system e Confirm your eBook selection e Pay for your eBooks using our secure payment portal Details on each of these steps is provided below Getting Started Registration and Login Registration for New Users This section is only for parents who have never registered to purchase books on Empathy before To get started on Empathy open your browser Empathy supports the latest versions of Mozilla Firefox Google Chrome and Internet Explorer 11 Your Content Finds You 1 O Empathy User Manual 2015 In your browser s address bar copy the following address empathy itschools co za The browser will automatically complete the rest of the address information as inthe image below amp IT School Innovation Pty Ltd ZA https empathy itschools co za home Account Creation To registe
6. window will open where you can activate the books O D Your Content Finds You 8 O Empathy User Manual 2015 Select Try to activate it now and your books should be activated for download if they were not automatically activated Purchase Tokens Solutions for all Natural Sciences Grade 8 Learner s Book amp Jessica Fluffy Fourways High School This book has not been automatically activated Try to activate it now Copy token to clipboard IT School Innovation Tablet Training amp Jessica Fluffy Fourways High School This book has not been automatically activated Try to activate it now Copy token to clipboard If a book has been automatically activated you will see the message below IT School Innovation Tablet Training amp Jessica Fluffy amp Fourways High School 6 This book has been automatically activated by Empathy Copy token to clipboard If you have followed the above steps and you are still having trouble activating your books please send an email to activation itschools co za with the following details e Empathy username e Learner username e The name of the book An ITSI support person will be in contact to assist you Account Settings Your account settings include the name surname email address and password which you have used to create an account on Empathy If you wish to change your password you can do it here You may also enter a VAT number if you have one whi
7. ch will reflect on your invoices You can access the Account Settings in the menu when you click on your name in the top right hand corner Your Content Finds You 9
8. me and password Existing Users Click here to login if you already have an Empathy account or if you are a publisher or school representative Login You will then enter your username and password and click Login Your Content Finds You 3 O Empathy User Manual 2015 Please enter your login details below Note that all details are case sensitive Username Password Forgot your password amp want to enter a password reset token If you have forgotten your password please click on the Forgot your password link to reset it Linking Additional Accounts To check that your child children s account linked successfully or if you need to add other children Click on your name in the top right hand corner then select ITS School Accounts 4 YourName The Learner details that are linked to your account will show in the Manage ITSI School Accounts page once it loads To add another account simply click on the Add ITSI School Account button Add ITS School Account Select a school and enter a child s username and password then click Link Account NOTE e You will require your username to reset the password e The reset password token will be sent to the latest email address saved on your account Add ITSI School Account School Username Password Create another Cancel Your Content Finds You 4 O Empathy User Manual 2015 Buying Books After loggi
9. ng in click on Buy eBooks at the top right hand corner of the page Buy eBooks The Buy eBooks page will load with all books available for the learner accounts linked to your account Buy eBooks Here you will see all of the books that have been ordered by your child children s school s It is very important that you are aware of which child is selected when you are choosing books to purchase The selected child will be linked to the books that are being selected so please ensure the correct books are selected for the active child By default only the books chosen by the active child s school will appear and be available for purchasing If you have multiple learners linked to your account you will be able to select each learner one at a time on the right hand side using a drop down menu If you only have one account linked then that account will automatically be selected The Image below provides an explanation of the details shown for each book IT School Innovation Tablet Training Book Title and Publisher ITS RO 00 Book Price Tablet Training Book Cover lt a Subject Language Filtering Books You are able to Filter the books to assist you in finding specific books The filter options are on the left above the books displayed T Filters Text Search Language Subject Grade Format Publisher EL Your Content Finds You 5 O Empathy User Manual 2015
10. r your account select New Users Parents if you are a new user New Users Parents If you are the parent guardian of a learner in a new ITSI school or you need to buy eBooks on behalf of a learner your child for the first time click here to register an account Once you have selected New Users Parents you will be taken through a 4 step process to create an account and link yourself to your child children 1 Introduction It is very important that you have your child children s login details for miEbooks available when you are creating your account These login details will comprise of a username and a password Your child childen s login details will not be used to register an Empathy account this information will be used to link your account as a parent to your child children and will ensure that your child children are able to open their eBooks 2 Empathy Account Details On this page you are required to fill in your details as the buyer of your child children s ebooks These details include first name last name a username that you will use to log into Empathy in the future your email address and a password Each field has clear instructions as to what these details will be used for Please note that the username and password that you fill in here does NOT have to be the same as your child children s username First Name Surname Username case sensitive Email Address Password case sensitive Confirm pas
11. sword case sensitive ZZ ZZ ZZ Your Content Finds You 2 O Empathy User Manual 2015 3 Link ITSI School Accounts This is where you link yourself to your child children and their respective school s using the username and password which the school has supplied you your child with This username and password is the same username and password that your child will use for the miEbooks application Please take note that the username and password IS CASE SENSITIVE Please ensure that you use the correct details ITSI School Account Details School Choose school Username Password Link ITS School Account You will be notified once you have successfully linked yourself to your child All done You can now begin using Empathy For convenience you have already been signed in You can now start buying books Do you need to add a VAT number or change your account details Do so on your Account Settings page If you didn t add any ITSI school users during registration you can do so at any time on your ITSI School Accounts page See your purchase history including the tokens for book activation and links to download invoices on your Ye Purchase History page Logging in to an Existing Account This section is only for parents who have already registered to purchase books on Empathy before To login to your account you will either select Existing User or Login if you already have a userna

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