Command Track Manual
Contents
1. Add Contact Name E Telephone a Role f E Mobile Email Field lengths and checks Name Mandatory with a maximum length of 26 characters Role Mandatory with a maximum length of 50 characters Telephone Mandatory with a maximum length of 15 characters it also checks that it begins with a O and there are either 10 or 11 digits in the telephone number ignoring spaces e g that is a valid telephone number for the UK and it will not except international telephone numbers Mobile Mandatory with a maximum length of 15 characters Email Mandatory with a maximum length of 50 characters Edit Site When the U is clicked from the Sites area of the Customer Information page the Edit Site component is loaded in the Content part of the application The Site Name Expiry Date Product Version and Replicating fields are mandatory The Save button will not become enabled until these fields are completed The Return button will return you to the previous component Edit Site Site Name Dover Harbour Board y Site Code D039A Site Address Main Stores SO Number Terminal Services Build Contract Level 1 a Eastern Docks E Dover Product Version DoverCommand 1 0 43 a Postcode CT16 1JA Replicating No wi Ka Notes Port Authority Unmanned Bespoke not 1 0 or 1 1 Return Field lengths and checks Site Name Mandatory with a maximum length of 40 characters Address line 1 Not mandatory with a maximum length of 30 characters Address line 2 Not mandato2. Start Time Hour Minute o Time Hour Minute 8 v 30 se LECHEN Description Field lengths and checks Person Select Field with a list of Command Track Users active Type Select Field from Appointment Birthday Holiday Meeting Reminder Sick Day Site Visit Duration Select Field with days from 1 31 Start Date Select fields for date with the default of the current date Start Time Select fields for time with the default of the 8 30 End Time Select fields for time with the default of the 17 30 Description Mandatory with a maximum length of 2 31 1 characters no limit Shering Weighing Ltd User Guide ee Command Track Manual Reports When you select Reports from the Menu a list of 5 different report types will be displayed The Reports component will load up in the Content part of the application All of the reports that are created from this component are displayed in a new window along with the print dialogue box For each type of report populate any empty select fields and modify the other select fields as required then use a single left mouse click on the Create button to produces the report in a new window Reports All Open Call Summary Call Type Support E Create Open Call Customer Summary Customer Name el Call Type Support y Create All Call Customer Summary Customer Name Y Call Type Support wl Create Problem Summary Problem Number w l
3. http coachhouse no p org commandtrack reports customerproblem php customer 30 amp status Chargable Chargable Summary For Stirling District Council Stirling District Council ower Polmaise Landfill Site Problem Description Date Mar 3 2009 12 41PM iPM can you get Roger to supply a price to change the Commann 9000 Polmaise database so that it can be edited I need to make changes to a ticket but can t as there s no access to the Head Office database Call Progress de Date Mar 3 2009 12 41PM Contact Tracy Connell Time 3 5 Person Ashley W Description Spoken to Tracy and she wants to be able to edit weights This can be done with a change in the database This is a quite easy change but we cannot connect into them so we would have to send them a script Do we still want to charge Call No Problem Description Date Mar 3 2009 12 56PM 46187 could you also ask Roger how much it would be to set sql reports up to run automatically Call Progress di Date Mar 5 2009 4 45PM Contact Tracy Connel Time 0 73 Person Ashley W Description After speaking to Tracy its not SQL that she wants to run it is Reports inside Command This is powered by Crystal and called from within Command O 4 internet 100 Shering Weighing Ltd User Guide ME Command Track Manual All Call Customer Summary 2 Support Summary Dundee City Council Windows Internet Explorer CH http Jeoachhouse no ip org commandtrack
4. Create Support Contract Expiry Dates Create Time Spent by Month Month Year 3 el 2009 ze Create Shering Weighing Ltd User Guide Command Track Manual All Open Call Summary Open Summary Windows Internet Explorer http coachhouse no p org commandtrack reports allproblem php status Open Summary Customer Customer Site Call Number Description Customer Anglesey Isle Of County Council Penhesgyn Landfill Site 46181 As discussed Isle of Anglesey Penhesgyn IVC site have called they have a problem with the software password expired and can not get Command on the other PC Looking for help asap Contact Eric Hughes tel 01248 715145 Looking for somebody on site if required Site is on contract Dundee City Council Baldovie Transfer Station is software does not seem to be syncing this moming Dundee City Council 46218 They cannot get access to the waste tables Dundee City Council Marchbanks HO 44872 Customer is having difficulty trying to generate a report many error messages ony When he tries to log on to C9000 he gets an error box and the message Shering Weighing user name and it asks for a password they don t have a password cl Deiat Ms CI internet A 100 Shering Weighing Ltd User Guide Mb Command Track Manual Open Call Customer Summary Chargable Summary Stirling District Council Windows Internet Explorer
5. Here are the contact details for BRD and Shering SHERING Weighing Address Shering Weighing Limited Pitreavie Business Park Dunfermline Fife Scotland KY11 8UL Telephone 01383 621505 Email sales shering com Website www shering com The application details refers to Application Version The version of Command Track PHP version The version of the underlying application SQL Server Version The database version Shering Weighing Ltd User Guide RI ee Command Track Manual Statistics When you select Statistics from the Menu you will get a display of the current information listed below The Statistics component will load up in the Content part of the application Statistics Call Statistics mi Mi open Calls 15 BB passed to Shering 39 I other calls 18 I Closed Calls 1405 Total Calls 1477 Total Raised This Month 4 Total Closed This Month 2 Time Spent All time spent is in hours Month Year Jobs Support Chargeable Costings 2009 March 21 2 hrs 4 jobs 8 hrs 5 calls 14 25 hrs 1 calls 2 hrs 1 calls 2009 February 88 3 hrs 7 jobs 26 7 hrs 15 calls 0 45 hrs 2 calls 5 2 hrs 5 calls 2009 January 0 hrs 0 jobs 19 75 hrs 18 calls 0 7 hrs 2 calls 0 hrs 0 calls 2009 December 0 hrs 0 jobs 8 75 hrs 8 calls 0 5 hrs 1 calls 0 hrs 0 calls 2008 November 0 hrs 0 jobs 9 5 hrs 13 calls 0 hrs 0 calls 0 25 hrs 1 calls 2008 October 0 hrs 0 jobs 1 25 hrs 3 calls 0 hrs 0 calls 4 75 hrs 5 c
6. Job Information Job Attachments Job Attachment Job Progress Add Job Progress Shering Weighing Ltd User Guide ee Command Track Manual View Job 2 Information Job Information Job Status Active Job Description Test Command 9000 Indicator Agent and the Middle Layer on Microsoft Windows Vista Job Creator Ashley W Creation Date 26 2 2009 Required Date 26 2 2010 Complete Attachments S KR i j2 j2 Register j2 j2 IAgent Command OCX and xErrorHandler Working jpg Not Working DLLs txt 1 log Vista jpg Job Progress Date Feb 16 2009 9 00AM Time Spent 7 Person Ashley W Description We have been installing SQL Server Command 9000 and Indicator Agent onto the support laptop today We took screenshot every step of the way so that we could make an installation guide for Vista SQL Server Installed and Worked fine Indicator Agent installs and works fine but not when the IAgent user is set but Vista stops the computer restarting when logging off anyway Command 9000 installed fine We then had trouble registering the OCX s and DLL s I wrote a batch file that ran as Admistrator which fixed this issue We then tested that Command loaded up which it did Here is where we started having problems The middle layer cannot see the indicators and therefore Command says that it has no indicators attached We are getting OLE errors and ODBC errors when using the product The problem seems to be the middle layer c
7. Author Reason 1 0 30 10 08 Roger Preston Re formatted to the new BRD standard amp checked 2 0 24 02 09 Ashley Warner Re formatted to the Shering standard checked and added new sections for the added functionality 2 1 13 03 09 Ashley Warner Added Calendar and Add Entry components 2 2 18 03 09 Ashley Warner Added Day Information component Shering Weighing Ltd Revision History E Command Track Manual Shering Weighing Ltd Revision History MV a Command Track Manual Table of Contents INFORMATION SHEET wis ccossecsssssests cece sesstecssssscccceessceessaesccasavedeccdessscteasssesccadaatscesssetscodasssscees l REVISION HISTORY AAN IHI CREATED BY evita A E R E E HII SL HII TABLE OF CONTENTS seess esoe eninin n reor leona dotada occ EEN EK EE ENEE eeeE EE ee V GENERAL FUNCTIONS siessrisorens penseto oris ENEEA EE EENDEN EENS NEKED ESES EEES 9 STARTING THE APPLICATION coincida cid did aid 10 REALTIME ERROR CHECKING cccocccicononedisinniadadanns dado dined don and anda KENE inciden andanada eege 10 ee 10 USER BAR iia detergent Meine 10 Change Dossword EEN ENEE 11 EOI OUR ege ee EE 11 CALL ENQUIRY EE 11 QUERY Ba seissen eege Reese NEESS See 11 USER GUIDE iisssiissssssssssccsssssssccssstesscessssxessasivecassssscccssessscosssxecossssscveassxcebessc saossszccaasaaze 13 USER MENU ui a 14 ABOUT EE 15 A NT TAN 16 CONTACTS nea EEGEN 17 EEC AE EE 17 CUSTOMERS inside 18 Add CUSTOMER irte backs tod
8. ChangeDate ChangeDesc ChangeType ChangeBy ChangeComplete VALUES 130 2009 02 24 00 00 00 000 Add a check on addcustomer php to see if the customer exists before adding it PHP 0 Post Variables Array timestampday gt 24 timestampmonth gt 02 timestampyear gt 2009 changetype gt PHP description gt Add a check on addcustomer php to see if the customer exists before adding it changestatus gt Request Shering Weighing Ltd Admin Guide isi
9. Id Automatically generated and incremented User Name Mandatory with a maximum length of 14 characters The convention is first name space surname initial e g Roger P Password Mandatory with a maximum length of32 characters Ensure that the user changes their password First Name Mandatory with a maximum length of 64 characters Last Name Mandatory with a maximum length of 64 characters Email Address Not mandatory with a maximum length of 128 characters Company Mandatory select field of Shering and BRD Role Mandatory select field of Admin and User Active Mandatory select field of Active and Deactive Shering Weighing Ltd Admin Guide ee Command Track Manual View Users View Users displays a list of all the users created in Command Track No user can be deleted as this data is recorded against other records in the database therefore user that no longer require access to the Command Track are deactivated not deleted Click the icon to Activates Deactivates a User Use the icon to reset the password of the User to P455word Users Use the to switch the Active state of the User Use the 1 to reset the password of the User to P455word Id User Name First Name Last Name Email Address Company Role Active D 0 Ashley W Ashley Warner ashleyjwarner hotmail com BRD Admin wv 1 RogerP Roger Preston roger preston3 ntlworld com BRD Admin H wc 2 Brian D Brian Dunning _ brian dunning brdcsl co uk BRD User gt a Shering We
10. Password O database queries in 0 047800064086914 seconds After entering the username tab can be used to move to the next field and after entering the password tab can then be used to highlight the login button so that the enter return key can be used to activate the button User Bar The User Bar displays the full name of the logged in user and hyperlinks to logout and change the logged in user s password Shering Weighing Ltd General Functions Ashley Warner Logout Change Password ee Command Track Manual Change Password To change the user password click the Change Password hyperlink in the User Bar The maximum number of characters for the password is 32 Change Password Warning this wil log you out afterwards Username Ashley W Old Password New Password Oo Repeat New Password Change Password Log Out When a user no longer requires Command Track to be open they should logout of the application by using a single left mouse click on the Logout hyperlink in the User Bar Call Enquiry Call Enquiry is used to establish if a call has been logged within the Command Track it is placed below the Menu and is displayed on all the web pages By using this component you can enquire if a Call exists within the system If the call exists the message will be in Green else the call has not been logged and is displayed in Red Call Enquiry Call Number Enquire This is a call that is logged and it
11. 02 366437 Role Site Manager Mobile 07808 365535 Customer Westmoreland JB Email westmorelandwaste2002 yahoo co uk Edit Contact When the U is clicked on a Contacts or View Contacts the Edit Contact component is loaded in the Content part of the application The Name Role and Telephone fields are mandatory and the Save button will not become enabled until these fields have been completed The Return button will return you to the previous component The Return button does not perform a save Edit Contact on Telephone e Role E3 Mobile Email Field lengths and checks Name Mandatory with a maximum length of 26 characters Role Mandatory with a maximum length of 50 characters Telephone Mandatory with a maximum length of 15 characters it also checks that it begins with a O and there are either 10 or 11 digits in the telephone number ignoring spaces e g that is a valid telephone number for the UK and it will not except international telephone numbers Mobile Mandatory with a maximum length of 15 characters Email Mandatory with a maximum length of 50 characters Shering Weighing Ltd User Guide Pe Command Track Manual Customers When you select Customers from the Menu the Customers component will load in the Content part of the application This component is made up of 2 components e Customers e Add Customer The Customers component displays a list of all of the Customers in the System To View any details of the C
12. 35PM Fault Code Bug Number Completed Complete Call Description I have just spoken to Paul Dixon of Westmoreland site code W170A he says that he has 2 PC s and software modifications that are not working Edit Attachments xErrorHandler log Call Progress y Date Feb 13 2009 9 45AM Contact Paul Dixon Time os Person Roger P Description Rang Paul He is not ready to do any work on command today but will ring Ann next week when he is ready There are other outstanding issues reports and skip and bin Print Complete Call Complete oo WW When the button is clicked the Call Status is modified to Closed the logged on user name is entered in the Completed By field and the current date and time are recorded in the Date Completed field Shering Weighing Ltd User Guide Pe Command Track Manual Add Call Progress This component enables a Progress to be added to the selected Call All of the fields are mandatory Add Call Progress Client Contact J a Day MonthYear Hour Minute O 24 02 2009 12 30 Progress Description an y o i y a Hours on Task a Field lengths and checks Client Contact Select field Containing the specific customer Shering and BRD contacts Date of Contact Select fields for date and time with the default of the current date and time Description Mandatory with a maximum length of 2431 1 characters no limit Hours on Task Mandatory and entered as hours with decimal pla
13. SHERING Weighing Command Track Manual Document No CTM 22 Version 2 2 Date 13 March 2009 cE Approved Equipment Certificate No FM14022 BS EN ISO 9001 ee Command Track Manual Information Sheet Document No CTM 22 Document Title Command Track User Manual The copyright and all rights of a like nature in respect of this document in any part of the world are the property of the company named in the copyright notice below The information contained within this document is furnished in confidence and must not be used for any purpose other than that for which it was supplied Possession of this document in no way constitutes any right to reproduce or disclose the same in whole or in part except as authorised in writing by Shering Weighing Limited The official recipient of this document as its registered holder should use diligence to ensure that the above conditions are observed Any enquiries relating to this document or its contents should be addressed in the first instance to the author of the appropriate release whose name appears in the amendment record 2008 Shering Weighing Limited Shering Weighing Ltd Information Sheet al Command Track Manual Shering Weighing Ltd Information Sheet EE Command Track Manual Revision History Created By Version Date Author 0 0 20 10 08 Ashley Warner Revisions Version Date
14. UK and it will not except international telephone numbers Mobile Mandatory with a maximum length of 15 characters Email Mandatory with a maximum length of 50 characters Shering Weighing Ltd User Guide eee Command Track Manual Connection Information When the a icon is clicked from the Sites area of the Customer Information page the Connection Information component is loaded in the Content part of the application This component is made up of 6 components e View Connections e Add Connections e View Computers e Add Computers e View Attachments e Add Attachments To Delete the Connection click the T icon of the Connection To Edit any details of the Computer click the O icon of the Computer To Delete the Computer click the iif icon of the Computer Connection Information Site Leicester Office Connections s Connection Method l IP Address Username Computer IP Login Username Windows VPN Remote Control 81 178 0 130 Support 10 0 0 11 Shering PC Anywhere Password 5Hering Login Password 5Hering Computers 41 Computer Name Operating System W Command Version Is Management Attachments BRD Computer Services Network Diagram vsd Add Connection Homer Windows XP Command 9000 1 1 97 No Computer IP SQL Version Indicator Agent Version PC Anywhere Version A connection holds all of the information needed to connect into a Site 10 0 0 186 Not Applicable 4 254 Not Appli
15. a radiata 18 CUSTOMER INFORMATION corista NNR 19 RE 19 AGG Contact EE 20 OT RTE ia ee Eeer 21 Edit CONTACE fates teach he ee ons 22 CONNECTION INFORMATION vescccevcvcncacteveedcadesecdevestacaetivcucecsileceadleveecacttevaucecebsccaselbeteedeveadeaveveees 23 Add CONNECT id a 23 Add COMPUtTET A A Ene e EE EEOAE N E IOE EENEN E EE 24 Add Attachment ii id iii sovecnoasGecsieee estvencatesieceuess 25 Edit Computer sacar EE SEENEN EES EE 25 leie 26 WIEW e 28 CALLINEORMATION coccion ir old 29 Complete EE 29 Add Call et 30 Shering Weighing Ltd Table of Contents DE Command Track Manual Add Attachment iszcccstanesceesaxetacetenancsssd in dd AAEE AEA ARa 30 EDERT 30 Edit Call INFOPM E 30 ADDIAJOB E 32 MEN e 33 VIEW JOB INFORMATION ME 34 Add JOD Progress cionado a e na e ee NE a A Eae S ee EEE EEI 35 Add AttachMenticicincccicnidcca tinc Er E R Eee AS EA nd nan i E A EAA iaa 36 PriNt resna a eis Nobel EES EE 36 CAL Oe 37 Day fnformotion nn nnnnnnnnnnnn non ononnnnnnnannannnnnns 39 ADD ENTRY GE 40 OS le 41 All ODEN Call SUMIMGIV E 42 Open Call Customer SUMUIMALY uuesscscccceceseessnsceccceesesneansesesecssesnesasesecscessesasassesscecssessteaasaeees 43 All Call Customer Summgry 44 Problem Summgr rro nnnnnnnnnnenn eno EEn EEN EEE 45 Support Contract Expiry DOtES ooooooccccocococacanonanononononn nono nono onono nn nono nnno nono nono nn nnnnnnnnrnrnnnnnnnns 46 Time SPENT per MONE csssicccccscvscionesevechederstoeevdnectacteese
16. alls 2008 September 0 hrs 0 jobs 9 hrs 10 calls 1 hrs 1 calls 0 hrs 0 calls 2008 August 0 hrs 0 jobs 12 25 hrs 9 calls 0 hrs 0 calls 0 hrs 0 calls 2008 July 0 hrs 0 jobs 21 45 hrs 13 calls 0 hrs 0 calls 0 hrs 0 calls 2008 June 0 hrs 0 jobs 14 05 hrs 12 calls 0 hrs 0 calls 0 hrs 0 calls 2008 May 0 hrs 0 jobs 79 5 hrs 19 calls 0 hrs 0 calls 0 hrs 0 calls 2008 April 0 hrs 0 jobs 65 75 hrs 27 calls 0 hrs 0 calls 0 hrs 0 calls 2008 March 0 hrs 0 jobs 27 25 hrs 26 calls 11 hrs 2 calls 0 hrs 0 calls 2008 February 0 hrs 0 jobs 28 hrs 16 calls 9 5 hrs 2 calls 0 hrs 0 calls 2008 January 0 hrs 0 jobs 93 5 hrs 20 calls 5 75 hrs 2 calls 0 hrs 0 calls 2008 December 0 hrs 0 jobs 16 hrs 14 calls 0 hrs 0 calls 0 hrs 0 calls A bar graph showing the percentage of calls at each state Total Calls Logged Total calls Raised this Month Total calls Closed this Month A table shows the number of hours spent and how many tasks were worked on for each type Jobs Support Calls Chargeable Work Requests Costings Shering Weighing Ltd User Guide ee Command Track Manual Contacts When Contacts is selected from the Menu a list is displayed of all the Contacts within the System The Contacts component will load up in the Content part of the application To edit the details of the Contact click the O icon of the Contact Contact Information Contacts SjName Paul Dixon Telephone 913
17. blem with completing transactions it is printing them and allocating them a ticket number but it is keeping them in pending they are not for any particular vehicle Call Progress sh Date Apr 29 2008 4 45PM Contact Tracy Connell Time 0 25 Person Roger P Description Rang at 16 40 no reply will ring again tomorrow oy Date May 1 2008 11 30AM Contact Tracy Connell Time 1 Person Roger P Description This is an intermittent fault and has happened about three times in a year The transaction has completed and at head office it is listed as completed but on the weighbridge PC the transaction is still in the pending list on the Weighing Form I will check out the full details of the transaction on the weighbridge PC dy Date Jun 9 2008 2 39PM Contact Tracy Connell Time 0 75 Person Roger P Description I am know keeping records of these transactions as screen shots Latest Ticket 92433 i Date Jan 16 2009 12 40PM Contact Tracy Connell Time 0 5 Person Roger P Description Spoke to Tracy about this problem and suggested that we set up a scheduled task to clear up the problem Tracy said that that the problem had not annearad for avar 3 months therafnre nat ta hathar a this naint hnt ta kaan monitoring the situatian Shering Weighing Ltd User Guide MES Command Track Manual Support Contract Expiry Dates Support Contract Expiry Dates Windows Internet Explorer http coachhouse no ip org commandtrack reports supportcontracts p
18. cable Shering Weighing Ltd User Guide ee Command Track Manual Add Connection Connection Method Dial Up v Remote Control PC Anywhere L E Connection Information Phone Number Username Password Remote Information Computer IP j j ES Login Username 3 Login Password E Field lengths and checks Connection Method Mandatory select field of Static IP Dial Up Windows VPN Web Access Windows Remote Assistance Remote Control Mandatory select field of PC Anywhere Remote Desktop IP Address Mandatory with a maximum length of 50 characters Phone Number Mandatory with a maximum length of 50 characters URL Mandatory with a maximum length of 128 characters Username Mandatory with a maximum length of 32 characters Password Mandatory with a maximum length of 32 characters Computer IP Mandatory with a maximum length of 15 characters Login Username Mandatory with a maximum length of 32 characters Login Password Mandatory with a maximum length of 32 characters Add Computer A computer holds all of the information belonging to a computer on a site Add Computer Computer Name 3 Computer IP Operating System Gel EJ SQL Version Pera a Command Version E E Indicator Agent Version w l a Is Management yes v GPC Anywhere Version DC Anywhere v12 1 x a Field lengths and checks Computer Name Mandatory select field of Static IP Dial Up Windows VPN Web Access Windows Remote Assistance Comp
19. ces increment in 25 Add Attachment This component allows the attachment of documents etc to be added to a Call Click on the Browse button to locate the file and then click Upload to add the attachment Add Attachment Please Select a file to attach Browse Upload Print The print button re formats the page data for printing which is displayed in a new window along with the print dialogue box Edit Call Information Shering Weighing Ltd User Guide ee Command Track Manual When the Edit button is clicked for a Call the Edit Call Information component is loaded into the Content part of the application This component enables the Call Information to be modified Edit Call Information Call Information Call Number 46060 Call Status Logged v Call Type Support Call Shering Contact Ann Robertson Customer Westmoreland JB Cust Site Westmoreland JB Client Contact Paul Dixon Date Reported Feb 12 2009 3 35PM Fault Code v Bug Number If you want to change the Problem Description please Add Progress Call Description I have just spoken to Paul Dixon of Westmoreland site code W170A he says that he has 2 PC s and software modifications that are not working Return Save Call Status options Logged Ready for test Closed Passed back to Shering Passed to development Shering Weighing Ltd User Guide Pee Command Track Manual Add a Job A job is u
20. correct criteria CG Error An error occurred during the event User Name The user that activated the event Component The component called by the event Item The Item is the parameter passed and when combined with the Component gives the key to the event Error 0 no error A Warning or Error and tool tip displays the message A Oct 27 2008 12 17PM 0 D 0 0 od OOS M Error Description The UserName does not exist in our Database DOS M Timestamp Shering Weighing Ltd Admin Guide ee Command Track Manual Time and date of the activity IP address The IP address from the machine that created the event Shering Weighing Ltd Admin Guide Pe Command Track Manual Users Online The User Online displays a list of logged on users that have been active within the last 10 minutes Note any logged on user that has not been active within the last 10 minutes is automatically logged off and is not displayed Active Users Users that have been Active in the last 10 minutes UserName Last Active H Ashley W Oct 30 2008 10 55AM H Roger P Oct 30 2008 10 47AM Shering Weighing Ltd Admin Guide ee Command Track Manual Add User The Add User is the tool to create new users Add User User Id 16 y User Name i E Password E First Name Fi Last Name 3 Email Address gt e Company Shering Y y Role Admin K Active Deactive x Ka Field lengths and checks User
21. ditional items that are required to be completed Chargeable Work Information P O No Cost Sheet No Cost Sheet Item Site Visit Necessary No v CO Field lengths and checks Call Number Mandatory with a maximum length of 12 characters Call Status Mandatory select field of Logged Ready for Test Closed Passed back to Shering Passed to Development Shering Weighing Ltd User Guide eee Command Track Manual Call Type Shering Contact Customer Customer Site Client Contact Date Reported Bug Number Call Description P O No Cost Sheet No Cost Sheet Item Site Visit Necessary Mandatory select field of Chargeable Work Request Costing Support Call Mandatory select field of All Shering employees who have a login to this Call Tracking System Mandatory select field of All the customers recorded in this Call Tracking System Mandatory select field of All the sites pertaining to the selected customer that are recorded in this Call Tracking System Mandatory select field of All the contacts pertaining to the selected customer that are recorded in this Call Tracking System Date and time selectors BRD related field that is not mandatory with a maximum length of 12 characters Mandatory with a maximum length of 2131 1 characters no limit Mandatory with a maximum length of 8 characters Mandatory with a maximum length of 8 characters Mandatory with a maximum length of 6 characters Select
22. e contract To add a new site click Customer from the Menu followed by the icon for the required customer Shering Weighing Ltd User Guide ee Command Track Manual Add Site Site Name 3 Site Code Site Address SO Number Product Version Postcode Replicating Yes Y Notes Field lengths and checks Site Name Mandatory with a maximum length of 40 characters Address line 1 Not mandatory with a maximum length of 30 characters Address line 2 Not mandatory with a maximum length of 40 characters Address line 3 City town not mandatory with a maximum length of 26 characters Address line 4 County not mandatory with a maximum length of 20 characters Postcode Not mandatory with a maximum length of 8 characters Notes Not mandatory with a maximum length of 2 31 1 characters no limit Site Code Not mandatory with a maximum length of 6 characters SO Number Not mandatory with a maximum length of 10 characters Contract Select field Date Select fields Product Mandatory with a maximum length of 25 characters Version Replicating Select field Add Contact A contact is a person that is related to the Customer e g the weighbridge operator or an outside IT contactor When Add Contact is used from the Customer page the new contact is automatically associated with the Customer Note All of the Customer Contact should be in place before a call is logged Shering Weighing Ltd User Guide EI E ee Command Track Manual
23. emote Assistance Computer IP Mandatory select field of PC Anywhere Remote Desktop Operating System Mandatory with a maximum length of 50 characters SQL Version Mandatory with a maximum length of 50 characters Command Version Mandatory with a maximum length of 128 characters IA Version Mandatory with a maximum length of 32 characters Is Management Mandatory with a maximum length of 32 characters PC Anywhere Version Mandatory with a maximum length of 15 characters Shering Weighing Ltd User Guide ee Command Track Manual Add a Call All contact with a Customer should be recorded and if the contact topic is new then it should be added to Command Track using the menu option of Add a Call When Add a Call is selected from the Menu the component will load up in the content part of the application which enables a call to be added to the system Almost all of the fields on the screen are mandatory and the Add button will not become active until all of the mandatory fields have all been completed Add a Call Call Number f E Call Status E Call Type y Shering Contact i y i Customer r E a Cust Site Ss Client Contact E Date Reported Day MonthYear Hour Minute 24 vw 02 2009 4 11 we 45 0 E E Call Description e If the Call Type of Chargeable Work Request is selected then additional information is required and the table is expanded to accommodate the new items The image below shows the ad
24. entry contains an icon to identify what type of entry it is and the person s name El Appointment Birthday x Holiday gy Meeting T Reminder g Sick Day Site Visit Calendar March 2009 Monday Tuesday Wednesday Thursday Friday Saturday Sunday 1 2 3 4 5 6 7 8 Roger P Roger P 9 10 11 12 13 14 15 Ashley W 16 17 18 19 20 21 22 23 24 25 26 27 28 29 l Roger P 30 31 February lt gt April At the bottom of the component there are hyperlinks to navigate up and down a month Shering Weighing Ltd User Guide ee Command Track Manual On mouse over of a day the cell becomes highlighted When the cell is clicked it will call the Day Information component 11 x Ashley W Shering Weighing Ltd User Guide ee Command Track Manual Day Information This component displays all of the entries for the specific day It is shown in time order To delete a entry click the if icon To return to the month view click on the Month and Year hyperlink Day Information 3rd March 2009 Person Roger P Type SiteVisit T Start Time 13 00 End Time 17 30 Description North Lanarkshire Council site visit 46179 Shering Weighing Ltd User Guide eee Command Track Manual Add Entry This component enables an Entry to be added to the Calendar All of the fields apart from description are mandatory Add Entry Person S Type Birthday e Start Date Day MonthYear _ p 1_Y Days 13 Y 03 sel 2009 e
25. ernet Explorer ip org commandtrack reports timespentmonthly php month 2 amp year 2009 Time Spent for February per Type g Name Company Command Track Vista Testing Command 000 Manual Required Folders Equipment Command 9000 Website Presentation CommandTrack Manual Stirling District Council Dundee City Council William Grant amp Sons WN Lindsay Ltd Dundee City Council Stirling District Council Swansea City Waste Disposal Coy Ltd Westmoreland JB Moray Council The Stirling District Council North British Distillery The Ripley Ltd D Stirling District Council Hounslow London Borough of Anglesey Isle Of County Council Chargeable Work Moray Council The Chargeable Work North Lanarkshire Council Costing Swansea City Waste Disposal Coy Ltd de u EA rs A ch ta 14 Internet Shering Weighing Ltd User Guide Mily ee Command Track Manual Guides This component contains a grid of the current User Guides for Command 9000 and Plug in s Click on the required document to open User Guides Click on the PDF icon to view the Guide Command 000 Command 9000 Axle Command 9000 Container Command 9000 Setup Archiving Guide pdf Weighing Module pdf Management Guide pdf Guide pdf Shering Weighing Ltd User Guide ee Command Track Manual Help The help page contains two useful items the first is this manual and the second is an e mail tool to report erro
26. field of Yes or No Shering Weighing Ltd User Guide EE Command Track Manual View Calls When you select View Calls from the Menu you will get a list of all of the Calls in the System The View Calls component will load up in the Content part of the application The Calls shown can be filtered by Call Status Call Type and by Customer After changing the type or Status press the Refresh button to refresh the grid of Calls below Call type Options Support Chargeable Work Costing All Call Status Options Open Closed All To View any details of the Call click the icon of the Call Support Calls Call Type Support iw Call Status Open vi Refresh Customer Name bk aji v Call Number Customer Date Reported 46149 North British Distillery The Feb 24 2009 9 24AM 46076 Stirling District Council Feb 16 2009 4 22PM Shering Weighing Ltd User Guide ae Command Track Manual Call Information When the U is clicked on a Call the View Call component is loaded up in the Content part of the application The component is made up of 5 components Call Information Call Attachments Add Attachment Call Progress Add Progress View Call 46060 Information Call Information Call Status Logged Call Type Support Call Shering Contact Ann Robertson Customer Westmoreland JB Cust Site Westmoreland JB Client Contact Paul Dixon 01302 366437 Date Reported Feb 12 2009 3
27. ge Description php 19 2 2009 Updated the stats php to include a bar graph of the distribution of calls Added new statistics aswell ISS 18 2 2009 Removed black background off header and footer style S 8 12 2008 Added the function callenquiry src calino to ajax js Eb 18 2 2009 Changed the email address of Ashley and Roger Shering Weighing Ltd Admin Guide ee Command Track Manual Tools The Tools component contains two tools for use on the database The defrag tool should not need to be run very often but will just clean up any clear memory in the database The backup tool creates a backup of the database with a timestamp and puts it on the server Click on the required icon to activate Tools Click the icon below to defrag the database This should not need to be done very often only after alot of Deletes Changes Su E Click the icon below to Backup the database to the Server E Shering Weighing Ltd Admin Guide E ae Command Track Manual Action Status The Action Status component is called when any data is added or updated to the database When using the system normally you will never see this screen but if you are running in debug mode it will show the query and display a hyperlink to where the component would normally be redirected Action Status A new Change 130 has been added Please click here to be redirected The query that was ran was INSERT INTO Change ChangeNo
28. has a hyperlink to take you directly to the call Call 46149 Is Logged This is a call that is not logged Call 12345 Not Logged Query Bar Shering Weighing Ltd General Functions Pe Command Track Manual If a page takes quite a while to load then if you look at the bottom of each page it will tell you how many queries have been run and how long the page took to complete 141 database queries in 0 83139991760254 seconds Shering Weighing Ltd General Functions Ml ee Command Track Manual User Guide Shering Weighing Ltd User Guide pee Command Track Manual User Menu The menu options are activated by using a single left mouse click on the hyperlink where the hyperlink is the menu item wording Menu ay About dl Statistics SJ Contacts Customers Add a Call te View Calls Y AddalJob e View Jobs Cl Calendar Be Add Entry Reports Guides W Help Shering Weighing Ltd User Guide ee Command Track Manual About The About Menu page displays the application details and the current contact details for Shering The About component will load up in the Content part of the application About Here are the Application details Application Version 1 129 PHP Version 5 2 5 SQL Server Version Microsoft SQL Server 2005 9 00 3077 00 Intel X86 Dec 17 2008 15 19 45 Copyright c 1988 2005 Microsoft Corporation Express Edition on Windows NT 5 2 Build 3790 Service Pack 2
29. hp Support Contract Expiry Dates Customer Name Site Name Support Expiry Date Shering Weighing Ltd Melcourt Industries Ltd NOT APPLICABLE RMG Edinburgh Council Veolia Sheffield Croydon London Borough of Glencore Grain See W N Lindsey NOT APPLICABLE Veolia Hampshire Lothian Council Edinburgh Council Swarland Grain Driers Limited Carrs Flour Mills Ltd BRD Computer Services Nor wironme Total Petrochemicals Gre ster Waste Air Liquide Rhodia Limited Avonmouth Bradford BHTS Sonic Contr Reigart Contracts Ballyrashane Co o Dr sw ZE TY Veighing Ltd urt Industries Ltd NOT APPLICABLE Alfred McAlpine RMG eafield CRC Waste Energy Harbour Plant Lansil Industri Orkney Council Gravel Pits Whitburn HO Factory Lane North Esk Granaries Environment Agency Efford Landiill Nairn Road Powderhall Depot Charlesfield Industrial Estate Solway Mills Head e Avonmouth Bradford Ghana Coatbridge Coleraine Tameshanens Vallar Caress Mrcbine Ta 9 Internet R 100 Blue indicates that the customer does not require support Red indicates that the support has expired Orange indicates that that the support contract expires in less than 31 days indicates that the customer has a current support contract that does not expire in less than 31 days Shering Weighing Ltd User Guide MIS Command Track Manual Time Spent per Month gt Time Spent for February per Type Windows Int
30. ighing Ltd Admin Guide My ee Command Track Manual Add Change Add change is the method used by administrator to request modifications or additions to Command Track If any request for a modification or addition is request by a user then an administrator will enter it into Add Change if it is deemed to be worthwhile Add Change Change Id 130 i Timestamp Day MonthYear _ o PHP ze g 24 x 02 2009 Description a Status Request v Ki Add Change Field lengths and checks Change Id Automatically generated and incremented Timestamp Mandatory select fields for day month and year The current date is the default Type Select field of PHP code and Database Description Mandatory with a maximum length of 2431 1 characters no limit Status Select field of Request and Complete Shering Weighing Ltd Admin Guide ee Command Track Manual Change Viewer The change viewer component shows all of the Changes Requests that have been made to the system By default the Change Viewer will display the request that have not been implemented and are still at the Request state There are 4 categories HB Component Change PHP 50 Database Change SQL SS Javascript AJAX Change JS Style Change CSS The list can be filtered between Requests and Complete changes simply by changing the type in the Status dropdown and then clicking the Refresh button Changes Viewer Change Status Complete Y Refresh Timestamp Chan
31. ommunicating with indicator agent I don t know which software is at fault Have you got any ideas We have attached a screenshot of Command running without an indicator some errors that we are getting and the batch file I created to fix the registering error Print Add Job Progress This component enables a Progress to be added to the selected Job All of the fields are mandatory Shering Weighing Ltd User Guide RI ee Command Track Manual Add Job Progress Progress Description F Start of Progress Day MonthYear Hour Minute S 03 03 2009 i 16 56 Hours on Task Field lengths and checks Start of progress Select fields for date and time with the default of the current date and time Description Mandatory with a maximum length of 2 31 1 characters no limit Hours on Task Mandatory and entered as hours with decimal places increment in 25 Add Attachment This component allows the attachment of documents etc to be added to a Job Click on the Browse button to locate the file and then click Upload to add the attachment Add Attachment Please Select a file to attach Browse Upload Print The print button re formats the page data for printing which is displayed in a new window along with the print dialogue box Shering Weighing Ltd User Guide ee Command Track Manual Calendar The Calendar component displays the current month s days and the entries for each day Each
32. reports alicustomerproblem bhp customer 388status Suppart Support Si Summary For Dundee City Council Dundee City Council Baldovie Transfer Station 253005 Call No Problem Description Oct 21 2005 9 30AM 35502 GETTING ERROR MESSAGES Call Progress sh Date Oct 21 2005 12 33PM Contact Peter Ross Time 25 Person t 21 200 Description GW 09 30 Called Pete but had difficulty connecting to his modem After various tests I established that the Incoming Connection network connections option had been lost I talked Pete through redefining this then was able to dial in The Indicator Agent settings set up via the ConfigEd tool had been lost and only one weighbridge definition was in place for the wrong serial number I corrected the definitions using ConfigEd and tested that they were working properly I then moved the shortcuts to the ConfigEd tool and related e g ConfigCpy out of the All Users folder and into the user Shering folder as the o lanation would be that someone had bee pering with the settings The Comand9000 system had the default site set to Hailsham This is the setting for a different customer Ripley The only explanation is that someone had been experimenting with the Backup Restore facility and restored a version of the database that was placed on the PC during the initial configuration of the PC at BRD I restored the backup I made on the last day I was on site This mean
33. rs A PDF viewer will need to be installed on the computer to view the User Guide Click on the required icon to activate Help For any help with the Command Track System please see the attached User Guide If you get any errors please take a screenshot and attach it to an email J Shering Weighing Ltd User Guide Command Track Manual Shering Weighing Ltd User Guide ag re Command Track Manual Admin Guide Shering Weighing Ltd Admin Guide EE Command Track Manual Admin Menu The Admin menu options are activated by using a single left mouse click on the hyperlink where the hyperlink is the menu item word Admin Log Viewer el Zi Users Online Add User View Users Add Change o Be e Change Viewer x Tools Shering Weighing Ltd Admin Guide Pe Command Track Manual Log Viewer The Log records every Update Insert and Error to the Command Track database and the last 50 events are displayed in the Log Viewer Log Viewer Currently showing the last 50 log entries User Name Component Item Error Timestamp IP Address amp Ashley w addcustomer 53 a Oct 30 2008 10 50AM 10 0 0 186 Ashley W login 0 Oct 30 2008 10 50AM 10 0 0 186 A Ashley W login A Oct 30 2008 10 50AM 10 0 0 186 A Ashley login A Oct 30 2008 10 50AM 10 0 0 186 Icons The Icons are for display purposes only W Information The event was sucessful A Warning The event was unsucessful due to in
34. ry with a maximum length of 40 characters Shering Weighing Ltd User Guide ee Command Track Manual Address line 3 City town not mandatory with a maximum length of 26 characters Address line 4 County not mandatory with a maximum length of 20 characters Postcode Not mandatory with a maximum length of 8 characters Notes Not mandatory with a maximum length of 2 31 1 characters no limit Site Code Not mandatory with a maximum length of 6 characters SO Number Not mandatory with a maximum length of 10 characters Contract Select field Date Select fields Product Mandatory with a maximum length of 25 characters Version Replicating Select field Edit Contact When the is clicked on a Contacts or View Contacts the Edit Contact component is loaded in the Content part of the application The Name Role and Telephone fields are mandatory and the Save button will not become enabled until these fields have been completed The Return button will return you to the previous component The Return button does not perform a save Edit Contact Side a Role 3 Mobile Email Field lengths and checks Name Mandatory with a maximum length of 26 characters Role Mandatory with a maximum length of 50 characters Telephone Mandatory with a maximum length of 15 characters it also checks that it begins with a O and there are either 10 or 11 digits in the telephone number ignoring spaces e g that is a valid telephone number for the
35. sed to keep track of progress on a task not related to support for Command 9000 All of the fields on the screen are mandatory and the Add button will not become active until all of the mandatory fields have all been completed Add Job Job Title F Job Description Date Required Day Month Year 03 03 2009 EI Field lengths and checks Job Title Mandatory with a maximum length of 64 characters Description Mandatory with a maximum length of 2 31 1 characters no limit Shering Weighing Ltd User Guide Pe Command Track Manual View Jobs When you select Jobs from the Menu you will get a list of all of the Jobs in the System The Jobs Viewer component will load up in the Content part of the application To View any details of the Job click the icon of the Job Jobs Viewer Job Title Date Created Date Required Creator Command Track 4 2 2009 4 2 2010 Ashley W Vista Testing 26 2 2009 26 2 2010 Ashley W Command 9000 Manual 26 2 2009 26 2 1910 Ashley W Required Folders 26 2 2009 1 3 2009 Ashley W Equipment 26 2 2009 26 2 2010 Ashley W Command 9000 Website Presentation 26 2 2009 26 2 2010 Ashley W CommandTrack Manual 26 2 2009 26 2 2010 Ashley W Shering Weighing Ltd User Guide MEE EE Command Track Manual View Job Information When the U is clicked on a Job the View Job component is loaded up in the Content part of the application The component is made up of 5 components
36. t it was the correct database but the vehicles that had been added by Pete to the Vehicles table had all been lost I created a new security group Operators which does not have access to the System menu option and placed all defined operators except Pete into this group only This means that only Pete can now amend security and do backups and restores Call No Problem Description Dec 1 2008 11 56AM 45514 His software does not seem to be syncing this morning Call Progress oh Date Dec 12008 2 14PM Contact Peter Ross Time 1 Person Roger P Description SQL Server is not synchronise since this morning Dundee IT say that the Network connection is fine Tried to connect to the Head offi but pc Anywhere could not find the server by name Asked Stuart Trayner if the sever name had changed as I cannot connect to SQL would find out and reply I am awaiting a response from Stuart Trayner Shering Weighing Ltd User Guide BEI Command Track Manual Problem Summary Problem Summary 43808 Windows Internet Explorer http coachhouse no ip org commandtrack reports singleproblem php item 43308 roblem Summary 43808 Call Information Call Status Logged Call Type Support Call Shering Contact Ann Robertson Customer Stirling District Council Cust Site Lower Polmaise Landfill Site Client Contact Tracy Conneil 01786 443026 Date Reported Apr 29 2008 4 43PM Fault Code Complete Call Description Tracy is having a pro
37. tbesdeubes E EENE EEE iae 47 Elle 48 al TEE 49 ADMIN GUIDE ii ccsscccsccsscsccccssscctccdssscssscsscsscctedscaddssssssscdssssscacsesstccessscesccaedsssessd sssssssieaceesss 51 ADMIN MENU mesar ionar anr AE Aa ANEA AOE A ANE A A dd tada a cda ea 52 LOG VIEWER E 53 WSERS ONLINE 3 sce ccvaccessiteneces cence cenbuicededaad eutenatecue dead 55 ADD USER cscri ra la la AA 56 VIEW USERS EE 57 eier Le 58 CHANGE WIEWER cid ENEE ER Ee 59 ele 60 ACTION EE 61 Shering Weighing Ltd Table of Contents Command Track Manual Shering Weighing Ltd Table of Contents MT Command Track Manual Shering Weighing Ltd Table of Contents Sr ee Command Track Manual General Functions Shering Weighing Ltd General Functions Es ee Command Track Manual Starting the Application To start Command Track Go to Internet Explorer and in the address bar enter http coachhouse no ip org commandtrack Real Time Error Checking Each input box throughout the application is checked to see if what the user has entered meets the criteria If what the user has entered is correct jk If the user has not entered anything or just a space and the field is required If what the user has entered does not meet the requirements fo JH Login To login enter your username and password and then click the Login button The user will be automatically logged off after 10 minutes of inactivity Login Username EE
38. ustomer click the icon of the Customer Customers Customer Anglesey Isle Of County Council Bowen amp Sons HV Add Customer This component enables a new Customer to be added to the list of Customers The Customer Name field is mandatory and can contain a maximum of 40 characters including spaces Add Customer Customer Name EI Shering Weighing Ltd User Guide ae Command Track Manual Customer Information When the U is clicked on a Customer the Customer Information component is loaded up in the Content part of the application The component is made up of 5 components Customer Information View Sites Add Site View Contacts Add Contact To Edit any details of the Site click the O icon of the Site To Edit any details of the Contact click the O icon of the Contact Customer Information Customer Dover Harbour Board Sites Site Name Dover Harbour Board Site Code DO39A Site Address Main Stores SO Number K Terminal Services Building Eastern Docks Dover Product Version DoverCommand 1 0 43 CT16 1JA Replicating No Notes Port Authority Unmanned Bespoke not 1 0 or 1 1 Contacts 8J Name Peter Smith Telephone 01304 240400 Role System Technician Mobile Email Peter Smith doverport co uk Add Site A Site is the customer address that pertains to the address to which a quotation is to be sent or the address where a weighbridge is to be installed has been installed or has a maintenanc
39. uter IP Mandatory select field of PC Anywhere Remote Desktop Shering Weighing Ltd User Guide EE Command Track Manual Operating System Mandatory with a maximum length of 50 characters SQL Version Mandatory with a maximum length of 50 characters Command Version Mandatory with a maximum length of 128 characters IA Version Mandatory with a maximum length of 32 characters Is Management Mandatory with a maximum length of 32 characters PC Anywhere Version Mandatory with a maximum length of 15 characters Add Attachment This component allows the attachment of documents etc to be added to a Connection Click on the Browse button to locate the file and then click Upload to add the attachment Add Attachment Please Select a file to attach Browse Upload Edit Computer When the iis clicked on a Computer the Edit Computer component is loaded in the Content part of the application Every field apart from the Computer IP is mandatory The Return button will return you to the previous component The Return button does not perform a save Edit Computer Computer Name Homer 3 Computer IP 10 0 0 186 Operating System windows XP v SQL Version Not Applicable Command Version Command 9000 1 1 97 v E Indicator Agent Version 4 25 4 vl F Is Management No Ei PC Anywhere Version Not Applicable sl E Return Field lengths and checks Computer Name Mandatory select field of Static IP Dial Up Windows VPN Web Access Windows R
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