“Bringing Negotiations into the 21 Century
Contents
1. Pretext Call Witnesses Case Agent FO OE Witnesses FE START Cancel CASE NUMBER The user enters a case or reference number which can be a combination of numbers and letters example 06 4587a The CINT Commander will name all files and folders by this number example of an audio recording 06 4587a_la mp3 LOCATION This is the location where the call is being placed example Interview Room 3 Police Department This information cannot be changed or edited after starting an incident TARGET I NFORMATION Place the name date of birth and telephone number of target If this information is not available it can be added or changed later during the incident COMMUNI CATIONS TYPE The user selects the mode of communications used by the negotiations team This can be changed any time during the event PERSON INI TI ATI NG CALL OR CONTACT This will be the person who talks to the target CASE AGENT Name of the primary officer Detective handling the case WITNESSES Names of any and all other people attending the call End Pretext Event Ends an active pretext call event Open Pretext Event Allows user to open a prior pretext call event for review only This can be used to de brief an event at a later time The loaded files cannot be altered or amended from within the CINT Commander Program 25 Create Event CD Save Opens Save Event Files window Save Event Files Save Options By Default the2. Technologies Bringing Negotiations into the 21 Century CINT Commander Negotiations Recording and Control System Complete Installation and Operation Manual 836 Technologies 2008 MCC 2008 1a Copyright 2006 886 Technologies All Rights Reserved No part of this manual including the products and software described in it may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form or by means except documentation kept by the purchaser for backup purposes without the express written permission of 836 Technologies Product warranty or service will not be extended if 1 the product is repaired modified or altered unless such repair modification or alteration is authorized in writing by 836 Technologies or 2 the serial number of the product is defaced or missing 836 TECHNOLOGIES PROVIDES THIS MANUAL AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITION OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL 863 TECHNOLOGIES ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF 836 TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT
3. Assignments Cancel Apply Changes This window allows the user to change who is assigned to what The user can select members from the drop down boxes which contains a list of all members on scene or he she can type in the name of a guest Any changes will be noted in the Main Log _ 30 VIEW Receive Sticky Motes Record Viewer 2nd View Window AOC Communications viewer Clear All Sticky Motes Receive Sticky Notes When networking is turned on this option becomes available If turned on Checked then this computer will receive and display sticky noted from other computers Satellite Computers connected to the event See Sticky Notes later in this manual for further information Record Viewer When networking is turned on this option becomes available When clicked the record viewer window becomes available Any additional information added to a target or other involved person can be viewed in detail ing Record Viewer Benny the Knife O21 265 es Double clicking on a record will open the viewer Ej Record Viewer Viewing Benny the Knife Subject Record Sheet for Benny the Knife DESCRIPTORS Sex Male Race White W DOB 021265 Ht 601 Wt 215 Hair BLK Eyes BRO Scars Marks and Tattoos Large scar on right arm PERSONAL INFORMATION 3 2 View Window Opens a second Main Log view window This widow has no controls and is for display purposes only The us
4. Commander s automatic recording functions will not be available a3 2 Example The user might elect to disable call progress functions if the telephone line is problematic causing false recordings and detections or a lack of detections Selecting Restore Default Settings re sets all setting to their factory default settings Recorder Properties Opens the Recorder Properties window x HPS Encoder Options Automation f Full 4uto Record functions Boere 0000000 Bytes Start recording when off hook W Mhs Mode E Manual recording y A Max File Size el alee f 15 Minutes f 30 Minutes Bit Rate 128K bps f 45 Minutes Sample Frequency 44100 Hz 60 Minutes Mult CPU Mode Buffer Size This selects the amount of RAM to be allocated by the CINT Commander for temporary storage buffering of the audio information prior to MP3 encoding The default buffer setting is 50Mb 50000000 and should only be lowered if the computer s system resources are critically low A buffer overrun will cause program instability MMX Mode The MMX Mode Is designed to accelerate multimedia and communications applications by including new instructions and data types that allow applications to achieve a new level of performance It exploits the parallelism inherent in many multimedia and communications algorithms yet maintains full compatibility with existing operating systems and applications If your computer s microprocessor support
5. OR ERROR IN THIS MANUAL OR PRODUCT Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies and are used only for identification or explanation and to the owner s benefit without intent to infringe 836 Technologies A Solo d rivative CHAPTER 1 The CI NT Commander System The CINT Commander is a complete networked incident management system designed specifically for critical incident negotiations The unit can be used with land line phones cellular phones and certain throw phones It is not a throw phone although it does have throw phone capabilities The CINT Commander system focuses on landline negotiations which are the most common type of negotiation performed today It also makes communicating with a cellular telephone quick and easy All recordings are done inside the computer storing the digital recordings safely on the hard drive in high quality MP3 format The device itself comes with a negotiator headset for the primary negotiator on scene and four additional headphones for the team scribe and others who are present in the negotiations room The device also comes with both an internal speaker and an external speaker with a nine foot cord to enable others in the room or in an adjoining room to monitor the negotiations as they occur In addition there is a 1Vpp adjustable composite audio output which can be used to drive external audio amplifiers
6. VIEW and TOOLS EVENT Mew Negotiations Event Ctrl E End Negotiations Event Open Negotiations Event File New Pretexk Event Ctrl F End Fretext Event Open Pretext Event File Create Evenk CD Save HOBAS FO S22 Print b Print Ewent Log About Print Main Log Exit New Negotiations Event Opens the New Negotiations Event Setup window New Negotiation Event Setup Date Time C Number 7272008 T145 Location P Negotiator will establish communications using LandLine Telephone Cellular Telephone lt Throw Phone SUBJECT Phone Number Cancel Event Setup Next gt New Negotiation Event Setup Date Time O D rr272008 T145 Location P Subject Info Team Info Start Event HNT Member List Check Members on Scene TEAM Leader Dirty Harry Select who will be PRIMARY TJ Hooker rone selected J Select who will be COACH Select who will be SCRIBE Select who will work INTEL Cancel Event Setup Next gt New Negotiation Event Setup Date Number Location FO Subject Inf Incident Commander Select or Type ad Tactical Commander Select or Type CINT Commander Operator Select or Type X Cancel Start Event pe This window allows the user to start a new event CASE NUMBER The user enters an event or case number which can be a combination of numbers and letters example 06 4587a The CINT Commander will name all files and folders by this number example of
7. a recording is completed it is placed in the recording list box The user can click on any of the recordings then press play on the playback control box to listen to the recording The user can also double click any file to immediately start playback A SEEK bar is included in the playback controls for manually moving within the recording The user has the option of placing the recorder in AUTO SEMI AUTO or MANUAL mode AUTO Mode Auto mode is available in Landline Mode only The CINT Commander software will monitor all call progress information on the telephone line It can distinguish between rings busy signals error signals and voice It will automatically start and stop the recorder S AUTO Mode S Auto mode is available in Landline Mode and Throw Phone mode only The CINT Commander Software will start the recorder any time the user places the phone or throw phone off hook The recorder will automatically stop when the phone or throw phone is placed on hook MANUAL Mode Manual mode is available in Landline Throw Phone and Cell Phone Modes The user must manually press FORCE RECORD and FORCE STOP to record conversations Force Record SUB Force stop You can at any time force the recorder to begin a sub recording without disturbing the current conversation This is beneficial when you or someone on the network needs to hear what was just said without disturbing the current recording conversation Simply press t
8. not be able to start new incidents Run in REVIEW ONLY Mode Exit This message allows to user to either run the program in REVIEW ONLY mode or exit Review Only mode will allow the user to load previous events and pretext events for full review The user can also create edit HOBAS reports in Review Mode The user will not be allowed to start a new Event or Pretext Call while in Review Mode If the program locates a COMMBox connected and powered up to a USB port the program will show the landline dialer and the menu will become available sJ CINT Commander v4 65 Event Edit View Tools EVENT RECORDER Case Information Case Number d te Location id Subject Information Name pO pop sid SUB _Force Stop Recording as Recordings Playback Recording File Name Duration __ViewMain Log ___ Ade Notation 7 2 2008 11 31 AM COMMBox Connected Main Program Screen When run for the first time the Department Information Screen will appear This screen can also be brought up for editing by accessing it in the tools menu under Department Member List Department SET UP Department Name Team Abbreviation Department Address 0000 eee Department Phone 2 Department City 000 Department State 00 eesesesess s Department ZIP Code Department Country ees Department Serial 0R 2 2 2 2 2 2 2 Cancel OK a Menus There are four menu groups EVENT EDIT
9. the user s main responsibilities is to add pertinent notations throughout the event The Add Notation window Is designed specifically for this purpose To access this window select the green Add Notation button which is located at the bottom of the main screen The Add Notation window can also be accessed from the Main Log screen by clicking the green Add Notation button at the top left portion of the Main Log window The Add Notation window has a large main text entry window that enables the user to enter data in real time as he she listens to the negotiations Each notation is automatically entered into the log once the user presses the Enter key The user can also choose to select the Next Line function which will allow the user to enter several lines of data that will not be entered into the log until the user presses the Insert button _45 The default font size within the Add Notation window will be the same font size selected within the Master Member List Maintenance window The font size can be altered within this window for notations only This will alter the font size of notation when entered into the Main Log One important feature of the Add Notation window is that it is set to always be the top window that is open The window cannot be concealed behind any other open windows The reason for this is because the Add Notation window is the most important window during active negotiations The user will need to have access to th
10. 3 The CINT Commander defaults to use 15 minute recordings In this mode one conversation can sub record for 168 hours 7 days Refer to figure 8 Recording Length File Size Maximum Hours _ 15 Minute 14 Megs 168 Hours 7 Days 30 Minute 28 Megs 336 Hours 14 Days 45 Minute 42 Megs 504 Hours 21 Days 60 Minute 56 Megs 672 Hours 28 Days Figure 8 File size vs conversation length approximation Figure 9 illustrates the way files are named based on the selected recording size In this example a 120 minute conversation takes place 06 120 1a mp3 06 120 1b mp3 06 120_1amp3 06 120_1b mp3 06 120_1c mp3 20 DO OO eee 15 30 45 60 15 90 105 120 Time of Conversation gt Figure 9 Example of a 120 minute conversation _ 40 Dialer Landline Mode LINE CONTROL 555 1234 N HOOK n Take Off Hook Dial Auto Re Dial MUTE MIC The CINT Commander has a variety of dialer functions which are accessible in the line control box In landline mode the line control box will be present in the lower right portion of the main screen The line control box lists the target telephone number By right clicking the mouse over the telephone number the Change Target Number window will appear and enable the user to change the target s telephone number Keypad 1 2 3 While the telephone is not in use the line control box will indicate that the phone is On Hook In order t
11. CINT Commander System does NOT place a copy of the Negotiator Position Paper Administrative Communications Log or the MOC Communications Log to the Evidence CD DVD M Include Megotiator s Position Paper M Include Administrative Communications Log Cancel By default the CINT Commander does not save a copy of the Negotiator s Position Paper ADMIN Communications Log or NOC Communications Log to the evidence CD DVD If you want them to be included with the evidence place a check in the corresponding box M Include NOC Communications Lag Save Event Files Select Destination then Save i E c Silver 08112276 MainLOG d Available Space j BA i E Li JOC G 08 112876_Records rmq 34 899 GB ave EvReview exe Source Directory INCIDENTS 08 1128 76 Destination Drive Required Disk Space i a Cancel 692 KB This window allows the user to save all the associated event files to a selected media A list box lists all the files that were created during the event and lists their total file size below Required Disk Space The user can select a disk drive any storage media connected to the computer including USB J ump Drives from the drop box Once a drive is selected the space available on the drive will be shown below the drive select drop box The Source Directory box displays the physical path on your computer where the event files have been stored during the incident Pressing Save will copy the
12. Cellular Telephone Input Output L MIC Output preset level adjust And Bluetooth indicators M Room Monitor External Speaker Jack E Command Post Audio Output N Command Post output preset level adjust F Main Power Switch O Headphone jacks and independent volume G Primary Headset Volume adjusts H Primary Headset Jack _12 A USB Connection The COMMBox communicates to the computer via a USB Universal Serial Bus link The COMMBox reports the status and receives commands via this link B MIC out to Computer MIC Input All related audio signals are transmitted from the MIC output on the COMMBox to the Microphone Input of the computer This is the line that the recorder will record during negotiations C RJ11 14 Phone Line Input This input accepts a modular standard phone plug This is where you plug in a landline or a compatible throw phone D Cellular Telephone Input Output When using a cellular telephone for negotiations the provided cell phone cable connects the headset output of a cellular telephone to the cell phone input on the COMMBox When the Blue Tooth function is enabled a blue LED will blink from inside the jack When placed into pairing mode a red and blue led will flash E Command Post Audio Output Composite 1 Vpp audio output This jack accepts a MONO 3 5mm audio plug It outputs a mirror signal of the MIC output It can be used to drive an audio amplifier which provides speaker level out
13. If you have any problems installing the CINT Commander Software or USB drivers or if you have any questions contact Technical Support at 836 Technologies 209 367 5619 Or send E Mail to Support 836Technologies com 11 CHAPTER 3 COMMBox The CINT Commander s COMMBox 1s a self contained embedded computer communications system It interfaces the negotiator with the selected mode of communications landline cell phone throwphone The COMMBox also provides the audio signal to be recorded and allows four 4 members to directly listen in on the conversation using headphones The headphone amplifiers have independent volume controls A composite audio output allows for an external command post amplifier to drive speakers inside a command post area An internal room monitor speaker with independent volume control can be over ridden by plugging in the external room monitor speaker which can be moved up to 9 feet away from the COMMBox Figure 1 Panel Layout 836 Technologies CINT Commander O COM M Box Model KB1 A To Reset USB C Headphone Amplifiers i and Status OFFHOOK C B QO CELLPHONE C C Landline Or D Throwphone Volume Command Post C Output pp Headphone Outputs G H I J K L MN O A USB Connector to Computer I Status Indicators and RESET button B MIC out to Computer MIC Input J Internal room monitor speaker C RJ11 14 Phone Line Input K Room Monitor Volume Adjust D
14. T be included or noticed in the recordings To connect a cellular telephone to the COMMBox use the supplied 3 5mm to 2 5mm cable Plug the small end 2 5mm into the cell phone and the large end 3 5mm into the cell phone jack figure 4 on the COMMBox panel COMMBox Cell phone To Computer Microphone _ Landline o p Throwphone Cellphone Input Command Post Output Primary Cy tw Volume ial Tomppa ag Cell Phone Patch Cable Primary Headset Figure 4 Connecting a cell phone NOTE Cellular Telephones use Radio Frequency RF energy to communicate with towers Some cell phones emit this RF energy at higher power levels This RF energy might be picked up by the COMMBox and its cables resulting in unwanted audible noise You can try to rectify the problem by moving the cell phone away from the COMMBox and cables We recommend you try a different cell phone as some are quieter than others Connecting you Cellular Telephone via Bluetooth The COMMBox is capable of connecting to a Cell Phone via Bluetooth Refer to the Cellular Telephone Connection in the Software section of this manual 18 Throw Phone Connection The throw phone connection uses a standard RJ 11 14 telephone plug and cable which attaches to the face plate of the COMMBox Fig 1 C This will allow any RESCUE PHONE throw phone including the RESCUE PHONE CRV Crisis Response Video or telephone with a standard RJ 11 14 tele
15. an audio recording 06 4587a_la mp3 LOCATION This is the location where the target is located example 432 Oak Street This information cannot be changed or edited after starting an incident TARGET I NFORMATION Place the names and dates of birth of up to 7 targets If this information is not available it can be added or changed later during the incident COMMUNI CATIONS TYPE The user selects the mode of communications used by the negotiations team This can be changed any time during the event MEMBER ATTENDANCE The user places a check next to each responding team member from the member list box The user then selects member assignments from their respective drop boxes The drop boxes will contain all the aforementioned selected members on scene End Negotiations Event Ends an active event Open Negotiations Event File Allows user to open a prior event for review only This can be used to de brief an event at a later time The loaded files cannot be altered or amended from within the CINT Commander Program _ 24 New Pretext Event E Base Information Case or Reference Number 00 2 26 2007 1605 Location Calling From Target Information Name DOB Target Phone Number Person Initiating Call or Contact Contact Yia Landline Cellular Telephone C Confidential Informant C Confidential Reliable Informant C Under Cover Officer C Confidential Victim C Other
16. and or other recording devices The user friendly panel on the device has a room monitor volume control volume control for the primary headset and individual volume controls for each of the four headphones There are jacks for both landline throw phone and cellular phone negotiations USB and PC microphone jacks and both a power and reset button The panel contains LED s which indicate data transfer line hook status and when a cellular phone Is in use The device is equipped with a standard cigarette lighter plug which provides 12 VDC to any cellular telephone charger This allows indefinite cellular telephone negotiations when a landline is unavailable The computer software is the backbone of the entire CINT Commander system Once the software is Installed into a laptop computer the scribe has the capabilities of documenting any and all events as they occur Each entry made by the scribe is automatically time and date stamped into two Ongoing logs of events These logs can be instantly accessed for review In landline mode all telephone activities can be automatically logged on hook off hook numbers dialed duration of calls and incoming calls including caller identification The software also logs and digitally records each telephone call that is placed to or received from the target of the operation Each audio file is recorded and compressed in real time into an MP3 format In an event where the target fails to answer the phone or a voic
17. copyright law and international treaties Back Cancel CINT Commander Installer ie CINTCommiander InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation TF you want bo review or change any of your installation settings click Back Click Cancel to exit the wizard Installshield lt Back Install Cancel After the license agreement the installer will install the program in the default path Program Files 836 Technologies CINTCommander Icons will be placed in both the start menu and on the desktop All program files will be placed in that folder When you run the CINT Commander software for the first time it will create a blank member INI file You will be prompted to add all your department information You can then use the Department Member List editor from TOOLS menu to add members to your team list NOTE f you launch the software without a powered COMMBox connected to a USB port on your computer the program will report the missing COMMBox and go into Review Only Mode You must have a powered COMMBox connected to your computer to start a new incident or pretext call _10 The CINT Satellite software installs similar to the main program Refer to the aforementioned steps if needed All CINT Commander Software may be installed on as many computers as you like There are no licensing restrictions or limitations
18. d by right clicking in the dialer area and selecting from a pop up menu Target Dial Number Opens the Change Target Phone Number window Change Target Number X Clear Dial STAR Dial 9 first Done Cancel This window allows the user to change the target telephone number any time during the negotiations It allows the user to add a 9 to the number for example when taking over an analogue phone line that is integrated into a business computerized system It also allows the user to add a Star Number for example The team takes over a residential telephone line in which the resident has caller ID blocking The target s telephone will not take calls from a number with caller ID blocking The user can add 82 to temporarily allow caller ID information and connect with the target Target Information Opens the Change Target Information window x Edit Target Information HAME DOB Done Cancel This window allows the user to change the target s name and date of birth information at any time during the event The Main Log Is updated with the information This edit box is not available when there are multiple targets However a multi target edit box will be used _29 Add Another Target Opens the Add Target window x Hame Date OF Birth This window allows the user to add up to 7 total targets If there is more than 1 target involved in an incident they will be l
19. de there is no phone control through software between the program and the cell phone with the exception of the Multifunction button in Bluetooth mode The user must manually dial the target number on the cell phone keypad and start the recorder manually All other CINT Commander functions remain the same DIRECT Wired Connection Connect your cell phone to the COMMBox using the supplied cable One end has a 2 5mm plug the other is 3 5mm Using Bluetooth Wireless Technology To turn on the Bluetooth transceiver place a check in the Use Bluetooth box When Bluetooth is turned on you will see a blue light shining blinking from inside the Cell Phone jack on the COMMBox When Bluetooth Is turned on the COMMBox will automatically try to connect to any pre paired cell phone To pair your Bluetooth capable cell phone to the COMMBox press the HELP button and follow the simple step by step instructions i L 3 lt Blue Tooth Usage and Control The COMMBox is capable of connecting to a Cell Phone via Blue Tooth Control To do this you must first pair your Cell Phone to the COMIMBox BlueTooth Status OFF PAIRING MIODE Tre OEE Bea Turn OFF Blue Tooth Press SET PAIRING MODE Confirm that the COMMBax is in Pairing mode by red and blue flashing lights at Cellphone Input jack Using cellphone locate the COMMBox which is identified as 836Tech Pair to the COMMBox using 0836 as the key Multifunction Control Butt
20. e 2a Basic set up Computer running CINT Satellite Software Router Computer running CINT Satellite Software COMMBox Computer running CINT Commander Software Computer running CINT Satellite Software Figure 2b Optional Network set up up to 100 client computers _15 Networking The CINT Commander can be connected to up to 100 computers on a Local Area Network LAN by using a hub switch or router including wireless routers or Access Points Primary Headset The Primary headset jack is located on the face plate of the COMMBox Fig 1 H The jack accepts a 3 5mm stereo audio plug The device comes with an adapter which accepts a 2 5mm plug This setup allows for a wide variety of headsets to be used Connect to Computer Two cables are required to connect the COMMBox to the computer A standard USB cable attaches to the face plate of the COMMBox Fig 1 A and to any USB port on the computer The second required cable is a mono microphone cable This cable attaches to the microphone port on the face of the COMMBox Fig 1 B and to the microphone port on the computer The industry standard color for the computer microphone jack is red or sometimes pink External Speaker The COMMBox includes a room monitor amplifier and built in speaker which is controlled by a room monitor volume control In normal operation the internal speaker is in use When an external speaker is plugged into the external sp
21. e and how much space is free on the hard disk the one used to store the CINT Commander MP3 recordings Dialer Properties Opens the Dialer Properties window Phone Dialer Properties x Ring Limit Delay between Re Dials Pel e Rings before Redial 5 20 Sec Delay J Apply Ring Limit W Apply Re Dial Delay Call Progress Rules W lgnore WO DISLTONE Restore Default Settings Allow Fullly Automatic Call M Progress Functions penz This window allows the user to set a limit to the amount of rings before automatically hanging up the phone and to set a delay between automatic re dialing This tool is only helpful when using the AUTO DIAL function to call the target number Example The user can set the CINT Commander to auto dial the target number let it ring 3 times hang up wait 30 seconds and then redial It will continue this action until answered by the target or stopped by the user I gnore No Dial Tone This box allows the user to select whether or not to advise when a phone line dial tone is not present The CINT Commander defaults to ignore no dial tone Allow Fully Automatic Call Progress Functions When selected the CINT Commander will employ a series of cadence timing routines to listen to and respond to the call progress energy on the telephone line This will allow the CINT Commander to auto start the recorder detect busy signals detect ring signals and to detect error signals When not selected the CINT
22. eaker jack figure 1 M the internal speaker is disconnected The room monitor is a convenience accessory and if not used can simply be turned all the way down 16 Landline Connection The CINT Commander system is primarily designed to operate in Landline mode A negotiation team will typically take over a telephone line for use during the negotiations This line might be residential or commercial If the residence or business providing the phone line has DSL service a DSL filter will be required The telephone line is brought into the negotiator room and plugs into the landline jack figure 1 C as shown in figure 3 f To Computer Microphone Telephone Line IN RJ11 Plug Landline Or Throwphone Primary Volume Headset Figure 3 Connecting to a Land Line _17 Cellular Telephone Connection If a landline is not available the CINT Commander system is designed to allow negotiations via a cellular telephone When using a cell phone all calls must be manually dialed on the cell phone keypad The cell phone must be equipped with a 2 5mm headset jack The COMMBox Is equipped with a 12 Volt cigarette lighter jack This allows for the use of a car charger to keep the cell phone s battery charged and allow the negotiation to continue uninterrupted NOTE Cellular Telephone battery chargers are electrically noisy and might introduce a buzzing noise in the headset and headphones However this noise will NO
23. ed Third party CD Burning software such as Roxio Media Creatore will provide an option to finalize the CD after writing the files FBI HOBAS FD 522 After creating an incident CD the option to complete a FBI HOBAS FD 522 Hostage Barricade Report becomes available This will step you through a succession of screens containing check boxes regarding the incident When complete the CINT Commander system will assemble a formatted FD 522 report in Rich Text format which can be printed or sent to the FBI via E Mail Refer to the HOBAS REPORT section of this manual for further Print Allows printing of the Event log Main log NOC log or ADMIN log SOF About CINT Commander Opens the About Window ANY LAM ENFORCEMENT 4GENCY CINT Technologies CINT Commander COPMBox Firmware 3 4 CINT Network Server v3 00 This screen displays the current software amp firmware versions and department information Exit Exits program NOTE The program cannot be closed until the event has been ended This feature helps prevent against accidental program closure 28 EDIT Connection Type A w LandLine CellPhone Throw Phone Target Dial Number Target Information Add Another Target Team Attendance Change Personnel Assignments Connection Type Allows you to select the mode of communication v Landline Eoo eae CellPhone Switch To CellPhone Throw Phone Switch To ThrowPhone The connection type can also be change
24. ed individually then compiled together in the REVIEW screen The scribe can print the report at any time during the incident providing the tactical team leader with an up to date assessment of the situation 36 Department Member List Opens the Master Member List Maintenance window This is accessible only when an event is not in progress Master Member List Maintenance Remove Member Add New Member Enter a New Member Name Brian Freeman Dirty Harry Hutch John Doe Add New Member to List Res O Herlihan Starski Moclify Main LogFile FONT Size adjust TJ Hocker Department 12 Select font size Information Customize Text The first step in the initial setup of the CINT Commander software is to add all negotiations team members into the master member list and to provide all department information To accomplish this task ensure that the COMMBox is connected to the computer and then click on the CINT Commander icon to load the program Once the software has finished loading click on the Tools tab at the top of the screen Select Department Member List from the drop down menu The Master Member List Maintenance window will appear on the screen This window will allow you to add and remove team members from the Master Member list As new members come and old members go they can be added and removed from the Master Member List using this window The Master Member List should be updated at each training day You can a
25. email connects the software will enable the device to continuously auto redial the target s phone and disconnect prior to the voicemail connection The scribe has the ability to select how many times to ring the target s phone before hanging up and redialing and he she can select up to a 2 minute delay between re dials The main CINT Commander Program s log files and audio recordings can be accessed and amended Main Log over a LAN Local Area Network Simply install the CINT Commander Satellite software onto any computer on a LAN and connect The CINT Commander Software can host up to 100 satellite connections computers The Satellite computers have the ability to review the entire Main Log in real time as it happens and if permission is granted they can make notations remotely into the Main Log They can also download and display the Negotiation Position Paper at any time You also have the ability to review the list of recordings and listen to them through any of the remote connections Complete detailed records of every person involved subjects hostages victims ect can be maintained and distributed using the records editor The network uses standard TCP IP protocol and can be wired Cat 5 or wireless At the conclusion of an event the event logs and all audio files can be transferred to any type of storage media CD DVD memory stick etc which can be booked into evidence Additional copies of the event can also be produced a
26. en Perel FD 522 HOBAS Reporting Form Generator bey HOSTAGE BARRICADE REPORT FD 522 Report Form Generator Open Recent eport The following tabs will walk you through creating a HOBAS Hostage Barricade Database report that can be printed or saved to any type of media Simply move successively through the tabs Fields marked with a M are mandatory 836 Technologies HFG v1 50 This editor will allow you to quickly compile and complete a Hostage Barricade report HOBAS which can be printed out copied and pasted or simply E Mailed to the Crisis Negotiations Unit at the FBI The completed report format follows the FD 522 reporting form and has been accepted by the FBI The narrative portion of the report will be automatically completed by the software by placing a complete copy of the main log of the event into the report The usage of the report generator Is very straight forward and intuitive Simply step successively through the section tabs Questions marked in red are mandatory and must be answered before generating a report _47 Fj FBI FD 522 HOBAS Reporting Form Generator xj FINISH Compile Data Print and or Save ly kl Generate Report Li eee EXIT Open Save As Save epo epo After entering all the information into the individual section pages select the FINISH tab Click Generate Report to compile the final report The OPEN SAVE AS and SAVE buttons on the lef
27. er can drag this window onto a second monitor screen thereby allowing others who might not be in the room to watch and read the main log on a remote monitor screen as the event is in progress This requires a second monitor or video projector Refer to your computer s operating manual for instructions on operating your computer in duel display extended desktop mode NOC Communications Viewer When networking is turned on this option becomes available When clicked the NOC Communications window opens From here the user of the CINT Commander can receive remote information from anyone on the network who has NOC permissions This is a read only viewer Clear all Sticky Notes When networking is turned on this option becomes available Removes closes all sticky notes present on the screen There is also a button which becomes visible when Receive Sticky Notes is checked at the bottom of the main screen which allows you to completely remove all sticky notes Sticky notes can be sent to all connected incident PCs They appear on the screen as a Standard yellow sticky note They can be moved about the screen and or closed 29 TOOLS System Status Chrl 5 Dialer Properties Recorder Properties Networking Properties Ctrl M MPP Editor Department Member List Reset COMMBox System Status System Status Opens a Status Window which displays the amount of RAM in your computer how much RAM in availabl
28. files to the selected drive device 96 Save Event Files Save to Disk Device This feature uses the Windows XP CD ROM Burning Wizard to create an event CD which will contain all files associated to this event Press Copy Files to copy all associated files to the CD Burn Folder You will then be prompted to start the CD Burn Vizard If not click Open Windows CO Burn Wizard CD Burn Folder Path C Documents and Settings4 0x34 Local Settings Application Data Microsoft CD Burning Copy Files Cancel NOTE f you have third party CD writing software installed on your computer you can save the files directly to a CD from this window by selecting the CD Drive from the drop box If you want to save to a CD or DVD you can use the Windowse CD ROM Burning Wizard by selecting the SAVE TO CD BURN FOLDER tab The CINT Commander software will automatically locate your CD Burn Folder and display the path Press COPY FILES to transfer all the associated event files to this folder Windowse will then automatically prompt you with the following information balloon ij You have files waiting to be written to the CD x To see the files now click this balloon Click on the balloon to start the CD ROM Burning Wizard NOTE Windows XP and VISTA CD Burn Wizards do not finalize the CD thereby allowing additional files to be later added to the CD However the data files initially placed on the CD cannot be edited removed or alter
29. he ADD Notation window A search field is available at the top of the Main Log screen This field enables the user to search for and locate any word within the log For instance if the user wanted to locate what he she had previously entered regarding a gun the user would enter the word gun into the search field and then click the Find button The system will search throughout the log and highlight the first instance of the word gun If the word gun was listed multiple times throughout the log the Find button would show Find Next After clicking on the Find Next icon the system would then skip to the next portion of the log that listed the word gun The Find function locates partial matches The Find and Highlight function will not only locate the word to be searched for but it will also highlight the word every time it appears in the log The highlight color can be changed between four colors by right clicking the Find and Highlight button This function looks for an exact match only Highlighting text can de accomplished by selecting text to be highlighted within the log then clicking one of the two colorized highlight buttons The highlight button colors can be changed by right clicking on them A selection of highlighted text can be de highlighted by clicking Clear Selected To remove all highlights click Remove All Highlights Highlights will be automatically removed from the final log when
30. he SUB button The current recording stops and becomes available to everyone for review while a new sub recording Is started _ 39 30 Min 45 Min 60 Min 15 Min File Naming Process The CINT Commander program uses the data entered into the CASE NUMBER field to label all files and folders In Figure 7 the Case Number ts 06 1234 and therefore all the recording names start with this number The first recording is named 06 1234 1la mp3 The second is named 06 1234 2a mp3 and so on Each call recording will have a new successive number In order to keep the recording file sizes reasonable the CINT Commander program has the ability to break one conversation into multiple files These files are sub lettered from a to ZZ Sub file sizes which are selectable in the Recorder Properties window can be set at 15 30 45 or 60 minutes In figure 7 the file size has been set at 15 Minutes per recording There are four conversations recorded The first 3 recordings were smaller than 15 minutes and are all sub lettered a However the 4 conversation went beyond 45 minutes and was broken into 4 recordings The first portion 15 minutes of the conversation is recorded in file O6 1234 4a mp3 The next portion 15 minutes is recorded in file 06 1234 4b mp3 The next portion 15 minutes is recorded in file 06 1234 4c mp3 The final portion of the conversation was recorded into file 06 1234 4d mp
31. hoose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Select Search for the best driver in these locations Place a check in the Include this location box Write in the drive letter for the CD drive containing the installation CD If you do not know the drive letter select Browse and locate the CD Drive Click Next to continue Found New Hardware Wizard Please wait while the wizard searches op FT232R USB UART Cancel The wizard will search the installation CD for the appropriate drivers If it fails to locate the driver go back and confirm that you have specified the correct CD drive containing the installation CD Found New Hardware Wizard Please wait while the wizard installs the software lt USB Serial Converter ftdiun2k ini To C AWINDOWS system32 The wizard will install the driver once located Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for USB Serial Converter Click Finish to close the wizard The USB Converter driver has successfully installed Click Finish to continue The COMMBox requires one more USB driver to be installed The driver will automatically be requested by the converter driver and the NEW HARDWARE WIZARD will immediately start again Found New Hardware Wizard This wizard hel
32. is jack it over rides the internal room monitor speaker 150mW max output into 8 ohms N Command Post Output Preset Level Adjust Factory preset level for Command Post output jack Level is set at 1vPP O Headphone Jacks and Independent Volume Adjusts These four individual audio amplifiers and their respective jacks allow four team members to listen in to the conversation and adjust their own volume level to a comfortable setting _13 Calibration MIC Output MIC Adj The calibration of the MIC Output may only be needed upon the initial set up of the CINT Commander as long as the same computer will be used with the device at all times If an alternate computer is used you may find that adjustments to the MIC Output are needed for optimal sound quality The CINT Commander has been designed to provide high fidelity audio to your computer An overdriven distorted audio recording or a high noise low level audio recording will indicate that a MIC Output adjustment calibration is needed The MIC Output is controlled by an attenuator which requires a counter clockwise rotation to increase the audio output amplitude THIS IS NOT A VOLUME ADJUSTMENT The attenuator port is located on the face plate of the COMMBox Fig 1 L The supplied small flathead screwdriver should be used to adjust the MIC Output level The attenuator is very sensitive therefore minor adjustments are usually sufficient Command Post Output CP Adj The Comma
33. is window in order to properly notate the negotiations as they occur Everything that is entered by the user through this window becomes a permanent record of events and they cannot be altered Each line of text entered will be viewable in both the main log and the event log To close out of the Add Notation window the user can click either the Done or the Cancel button If the Done button is selected any text that remains in the main text entry window will be entered into the log If the Cancel button is selected any text remaining within the text box window will be discarded The Add Notation window can be reopened at any time by clicking either of the green Add Notation buttons If your computer has Microsoft Word installed the CINT Commander Software will borrow its dictionary and provide automatic spell checking Add a Notation to LOG Files Auto SpellCheck is ACTIVE xi 1 Font Z Size ENTER Key f rset Text Nest Line 5 misspelled As the User types the program will list any words not found in the main dictionary in the lower left window When the user clicks on a word in the lower left window it highlights the word in the main text entry window and provides a group of suggestion words in the lower right window The user can then select a replacement word from the lower right window by double clicking on it This will replace the misspelled word in the main text entry window _ 46 HOBAS Report Generator Main Scre
34. isted on the main program screen in tab boxes Team Attendance Opens the Edit Team Attendance window Edit Team Attendance Primary Harry Calihan Scribe Ken Hutchinson f x Available Members Members On Scene MC avid Starsky Harry Calihan Joe Friday CI Ken Hutchinson CI Teddy Savalis Jin Reed Pete Malloy Solo Slater Thomas Magnurni TJ Hooker lt REMOVE lt il Hake NOTE of Members on scene in LOGs Cancel i Select All UnSelect All Select All UnSelect All This window allows the user to add or remove team members as the event progresses At any time the user can open this window to see who is on scene and who is available from the main team member list not on scene The user can also stamp both logs Event Log and Main Log with a notation listing all members currently on scene and who is primary by pressing the MAKE A NOTE OF MEMBERS ON SCENE button This will be useful during multi day incidents Any addition or removal of members on scene will be noted in the Main Log Change Personnel Assignments Opens Personnel Assignment Window TEAM Member Assignments CINT TEAM LEADER PRIMARY INTEL 1 Dirty Harry Columbo INCIDENT COMMANDER COACH INTEL 2 Baretta X Barnamy Jones Starski X TACTICAL COMMANDER SCRIBE INTEL 3 Benny Goodman Fish v Hutch v Scribe controlling CINT Commander 9 Members on Scene Stamp Log with Current
35. ite will connect however it cannot view any logs or play any recordings Allow Access to View Main Log Only Satellite will connect and be able to view Main Log NPP report and listen to audio recordings Allow Full Access to View Main Log and Add Notations Satellite will connect and be able to view Main Log NPP report and listen to audio recordings Satellite user will be able to make remote notations into the Main Log Allow Access to NOC Communications Satellite user will have NOC access She he can send notations and Sticky Notes into the NOC 35 CONNECTIONS When a connection request is received from a LAN connected computer a connection request Is displayed Network Connection Request 1 The following person is requesting access to the CINT Commander Program Remote PC 1 192 168 0 112 Allow user access to view the Main Log Allow Access to NOC Communications Set The CINT Commander operator can choose the client s privilege setting or deny him her access Permissions can be changed later if needed NPP Editor Negotiator s Position Paper Editor Fj Negotiation Position Paper Editor lol xj START STATUS ASSESSMENT RECOMMENDATIONS REVIEW Edit STATUS portion of Report Save Report W By 7 ul Courier New yiil2 This editor will allow the scribe to maintain a position paper throughout the incident The three areas of the paper STATUS ASSESSMENT and RECOMMENDATIONS are edit
36. lso change the font size for the main log The default font is factory set at 12 We suggest maintaining this font size as it is the standard size for most report writer systems and it will reduce the number of pages at the completion of an event This is the only window that allows you to alter the font size for the main log Once the font size has been altered the new size value will become the default font size and it will remain the default font size until it is changed within this window The Main Log font size cannot be changed outside this window Modify Department I nfo xi Department Name Team Abbreviation Department Address CO DepartmentPhone gt DepartmentCity Department State Department ZIP Code ts Department Country 2 i itsi i it Department Serial OR es s s S Clear ALL cus oo o Clicking the Modify Department Information button opens the Department Set Up screen which allows you to insert the agency name and negotiations team abbreviation such as CINT CNU or HNT The rest of the information is necessary to submit an FBI FD 522 Hostage Barricade Report BT Customize Text Customize Program Text This window will allow you to adjust certain key terminology to make the program more compatible with your agency When referring to the hostage taker or person in crisis refer to him her as 5 ubject When refer
37. mander Satellite Program installer c Calibration Tool software d USB Drivers e User Manual in PDF format CHAPTER 2 System Requirements This software is designed to operate on a Lap Top computer not included running Microsoft Windows XP or Vista It is recommended that the laptop have a minimum processor speed of 1 5 GHz and 512 Megs of RAM minimum memory We recommend a large hard drive 40 Gig or higher as all recorded audio will be stored on the drive To save the events on a CD Rom the Lap Top must have a CD or DVD writer We recommend a duel layer DVD writer The lap top must have an Audio Device sound card installed with an external microphone input and one available USB port Software Installation Step 1 Installation of the USB drivers 1 Turn on your computer and allow it to boot to the main desktop 2 Place the installation CD into the CD drive The installation CD will not auto run Remember the CD drive letter example F V which will be needed later 3 Plug one end of the provided USB cable into an available USB port on your computer 4 Plug the other end of the USB cable into the USB port on the COMMBox 5 Plug the power cord into the COMMBox and turn the COMMBox power ON The computer will report that new hardware has been found and automatically start the FOUND NEW HARDWARE Wizard Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search f
38. nd Post Output is preset to Vpp which is an industry standard low level and should not be adjusted However if an adjustment to this setting is deemed to be necessary it can easily be done The Command Post Output is controlled by an attenuator which requires a counter clockwise rotation to increase the audio output amplitude this is not a volume adjustment The attenuator port is located on the face plate of the COMMBox Fig 1 N A small flathead screwdriver should be used to carefully adjust the Command Post Output level The attenuator is very sensitive therefore minor adjustments are usually sufficient This output was intended to be used not only as a means of driving an external amplifier but as a low level supply for future and experimental applications This output is AC coupled through a 10uF capacitor and DC coupled to earth ground _14 Connecting Setting Up the System Basic Set Up Setting up the CINT Commander system will be the same each time it is used The only change might be mode of communication landline cell phone or throwphone Figure 2 shows the basic set up of the CINT Commander system without the communications connection made COMM Box Model Kt 836 Technologies CINT Commander usg Headphone Amplifiers Room Monitor Volume Adjust External Speaker Lap Top Computer Running CINT Commander Software Headphones Primary External Headset Speaker Figur
39. nd later reviewed however the scribe s log and audio files cannot be altered within the CINT Commander program A folder which is named by the case number entered is created on the computer s hard drive All associated event files will remain there until deleted by the user The two event logs are saved in a common Microsoft Wordo document format doc which can easily be printed and serve as the scribe s completed report The documentation can also be easily transferred Cut amp Paste to a departmental narrative if preferred An Evidence Review program is included on every evidence CD you create This program allows your prosecutor to easily confirm CRC values digital thumbprints in court on all MP3 recordings proving their validity and play them back for the court Your prosecutor can also review and display all records developed during the incident This will reduce court preparation time and increase your prosecutor s productivity Simply place the CD in a computer and you re ready for court The CINT Commander Package includes 1 Main carrying case Pelican 1550 which includes a COMMBox Unit b One headset for primary negotiations w adaptor c Four headphone sets w adapters d One external speaker e One USB cable f One MIC audio patch cable g One RJ11 telephone cable h One 3 5mm to 2 5mm cell phone patch cable 1 One 6 foot AC Power cable 2 Software Installation CD a CINT Commander Program installer b CINT Com
40. ng function is engaged This will prevent the recorder from falsely starting due to the primary talking until the phone is connected on the target s end The CINT Commander system incorporates caller identification When it receives an incoming call the text logs will be noted with the caller identification the computer will ring like a phone and the TAKE OFF HOOK button will turn red and say Answer If the call is coming from the target the text logs will be noted with Incoming call from TARGET _4 Throw Phone mode THROWPHONE CONTROL Covert MIC Call E Enable Covert MIC when ON HOOK Auto ARecord Covert M MIC Record Covert HIC When in Throw Phone mode the THROWPHONE CONTROL box appears in the lower right corner of the main screen OFF HOOK When pressed this starts the recorder if in S Auto Mode and if the throw phone is on hook it will ring the throw phone If the throw phone is off hook it will connect and conversation can begin ON HOOK Pressing this will hang up and if in S Auto Mode stop the recorder MIC Mute This button is normally green MIC on When pressed it will flash red indicating that the primary s microphone is muted Enable Covert MI C Placing a check in this box will switch the COMMBox to listen to the covert microphone inside the throwphone When this box is checked the COMMBox will automatically switch between the covert MIC and the throwphone MIC based on
41. o locate the driver go back and confirm that you have specified the correct CD drive containing the installation CD Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for F USB Serial Port Click Finish to close the wizard The wizard will install the driver and complete the USB driver installation Click Finish to continue i Found New Hardware x Your new hardware is installed and ready to use The computer will indicate that the new hardware is installed and ready for use Step 2 Installing the CINT Commander software The CINT Commander Setup file CINTsetup exe is located on the root directory of the installation CD 1 Click the My Computer icon on the desktop or select My Computer from the start menu Your CD Drive will be listed in the My Computer window 2 Double click the CD Drive to open a window which will contain all the files in the root directory of the installation CD 3 Locate the CINT Commander Setup file which is named CI NTCommXXX exe and double click it This will launch the CINT Commander Installer the XXX represents the current version number ji CINTCommander InstallShield Wizard f xX Welcome to the InstallShield Wizard for CINTCommander The InstallShield R Wizard will install CINT Commander on your computer To continue click Mest WORKING This program is protected by
42. o place a telephone call to the target the user can click the Dial button within the line control window The phone will automatically be taken Off Hook as indicated by a red text box The system will then auto dial the target number At the completion of the call the user can click the Hang Up button to disconnect the call and stop the recording If the system receives a busy signal the device will automatically hang up If the phone call goes to voicemail or the target simply lets the phone ring without answering the user can click the Auto Re Dial button and the system will automatically dial the target s telephone number and disconnect after a specified number of rings as set in the dialer properties window The user can right click over the Auto Re Dial button to access the Dialer Properties window This will enable the user to change the ring limit and call delay The user can also choose to manually dial the target s phone number or any alternate numbers To accomplish this task the user must click the Take Off Hook button and then dial the number using the adjacent key pad If the recorder is set to auto mode any calls dialed manually will receive the automatic recording functions In landline mode all calls will be automatically recorded once the phone is answered on the target s end When the phone Is taken off hook with the recorder in AUTO mode the MUTE MIC button will flash pink and red This will advise the user that the Auto Muti
43. on The Multi Function button will do different things based on YOUR cell phone settings In most cases it will redial the last number or answer an incoming call when pressed and released If pressed and held for 5 seconds it will turn off the Blue Tooth unit If the unit is off when you hold for 5 seconds it will place the unit into Pairing Mode You may need to experiment with this function and your cell phone s settings 43 TEXT LOGS Main Log Main Log iewer Add Notation Highlight E Fee Highlights Clear Selected Print P Search for g Preview Print O Find CASE 07 9751 LOCATION 2021 Oxford Way TARGET John Doe DATE OF BIRTH 010265 TARGET TELEPHONE NUMBER 1 209 367 5619 TEAM MEMBERS PRESENT 1 Alfred E Neuman 2 Dirty Harry 3 Harry Truman 4 Solo Slater 5 Tony Romo The Main Log contains all of the text information generated within an event To access the Main Log click on the View Main Log button located at the lower left portion of the main screen The log is maintained in a standard Rich Text Format and uses the common document extension doc The top of the log lists the agency case number target information original team members present and the original primary negotiator Each text entry in the log is listed in sequential order and all of which are time and date stamped Information is added automatically by the software or by the user through t
44. onversation recording will start To Computer Microphone J Landline Or Throwphone Primary Headset Power Figure 5 Connecting a Throw Phone to the COMMBox 19 Command Post Output The Command Post Output jack is located on the face plate of the COMMBox A 3 5mm 1 8 1 cable not provided is needed to connect to any external audio amplifier for driving speakers in a remote command post or to supply composite audio to a variety of additional recording devices All of the COMMBox audio outputs supply the same audio signal regardless of the mode of communication Landline Cell phone or Throw Phone The signal is a clean version of the conversation between the target and the primary negotiator MIC Output CP Output Headphone A Headphone B Headphone C Headphone D Figure 6 Basic Audio Path Concept The audio signals from both the primary negotiator and the target are mixed together then filtered From there the audio is sent out to the individual outputs Each output contains the Same audio just at different levels This method allows for four team members to listen in on the negotiations on their own individual headphone _20 CHAPTER 4 CI NT Commander Program The CINT Commander program is the heart of the system The COMMBox takes all its orders from the CINT Commander program The program tracks all team members events notations and actions It records all the conversa
45. or current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search for software O Yes this time only Yes now and every time connect a device No not this time Click Next to continue The wizard will ask if tt can search the internet for a device driver Select NO and click next NOTE If you have Internet access you can allow windows to search the web The drivers are available online Found New Hardware Wizard This wizard helps you install software for FT 232A USB UART If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Select Install from a list or specific location then click next Found New Hardware Wizard Please choose your search and installation options Fra ta y Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed C Search removable media floppy CD ROM Include this location in the search FA z Don t search will choose the driver to install C
46. phone plug to connect to the COMMBox If you own a RESCUE PHONE simply plug the cable from your wire spool into the COMMBox instead of plugging it into the CRT Rescue Phone Console For more information on the high quality throw phones produced by Rescue Phone Inc call 1 800 737 2832 or visit them at www rescue phone com Covert Microphone Option When using a throw phone your team has the option to enable the cover microphone This will allow your team to monitor and record audio captured by the throw phone s covert microphone To enable this option place a check in the Enable Covert MIC box in the Throwphone Control Screen When the MIC is enabled the CINT Commander system will automatically switch to the covert MIC anytime the throw phone is on hook The covert MIC recordings are stored in the Same format as the conversation recordings and default to the same file and storage size set for the conversation recordings default at 15 minute recordings To differentiate the covert MIC recordings from the conversation recordings the covert MIC recordings are annotated with the letters CM An example of this would be 06 1234 CM la mp3 Once the Record Covert MIC button is pressed the recorder will continue recording the covert MIC until ether stopped by the user or until a call is placed on the throw phone itself Once either end of the throw phone is taken off of the hook the covert MIC recording will automatically stop and a new c
47. ps you install software for USB Serial Port If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Select Install from a specific location then click next Found New Hardware Wizard Please choose your search and installation options Fea tan Y Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed C Search removable media floppy CD ROM Include this location in the search Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Select Search for the best driver in these locations Place a check in the Include this location box Insert the drive letter for the CD drive containing the installation CD If you do not know the drive letter select Browse and locate the CD Drive Click Next to continue Found New Hardware Wizard Please wait while the wizard searches op USB Serial Port Ca J ro Cera The wizard will search the installation CD for the appropriate drivers If it fails t
48. put to speakers mounted in a command post area It can also be plugged into a separate recording device F Main Power Switch Turns power On amp Off to the COMMBox G Primary Headset Volume Volume adjustment control for the Primary s headset H Primary Headset Jack The Primary s headset plugs into this stereo 3 5mm jack A 2 5mm stereo adapter can be used for headsets with a 2 5mm plug I Status Indicators and RESET Button 1 Reset and Status Green when connected to computer AND communicating with the CINT Commander Software Red when not connected to the Main Program Also briefly turns red or orange when acquiring data from Land Line Press this button to reset the COMMBox Pressing will also hang up the phone if OFF HOOK in Land Line or Throw phone mode 2 USB Flashes blue when communicating with the computer 3 OFF HOOK Red when line is off hook in Land Line or Throwphone mode 4 CELLPHONE Green when in Cellular Telephone Mode J Internal Room Monitor Speaker Small Mylar speaker for room monitoring at low levels K Room Monitor Volume Adjust Volume control for the room monitor speaker and if connected external room monitor speaker L MIC Output Preset Level Adjust This is a preset level control used to set the MIC output level Once this has been adjusted to the computer you re using it will not need further adjustments M Room Monitor External Speaker Jack When an external speaker is plugged into th
49. ring to the Team Member who will be Negotiating refer to him her as Primary When referring to the Team Member who will be assisting the Negotiator refer to him her as Coach When referring to the Team Member who will be monitoring the negotiations and entering notes refer to him her as Scribe We This person will control the CINT Commander Cancel Apply Changes Here you can customize the global attributes for key terms used throughout the CINT Commander Program Adjust them to fit your agency s needs Reset COMMBox Sends a reset command to the COMMBox In the event that power is lost to the COMMBox it may be necessary to reset the communications between the computer and COMMBox by selecting Reset COMMBox from the menu _ 38 The RECORDER Encoder J Modes Length of current recordin oad Force Record RECORDER Recorder Mode r Current MAX Ea file size Force Stop t Stop Recorder Recording linia eee eel Start Recording Recordings Playback Currently recording SUB file name 06 1234_1a mp3 06 1234_2a mp3 06 1234_3a mp3 i 06 1234_4b mp3 i 06 1234_4c mp3 recordings 06 1234_4d mp3 Playback 4 Controls The CINT Commander records audio presented on the computers MIC input The CODEC compresses the audio in real time into MP3 Format This compression keeps recording file sizes low Figure 7 Recorder control box When
50. s MMX technology this box should be checked Default is ON PSY Mode Psycho Acoustics The psychoacoustic function provides for high quality lossy signal compression by describing which parts of a given digital audio signal can be removed or aggressively compressed safely that is without significant losses in the quality of the sound Default is ON 16 KHz low pass filter This filter provides a quality enhancement of band limited speech signals In regular telephone communication the quality of the received speech signal is degraded by band limitation This function utilizes aliasing components in the inverse discrete wavelet transform and filtering for spectrum shaping The result is an enhancement of the speech quality in the final recording The 16 KHz low pass filter will also save more data bits for the lower frequency spectrum without noticing any degradation of sound quality Default is ON Multi CPU Mode Makes use of the Duel Core microprocessor if one is available on your computer by adding multiple process threading Default is OFF sN a Automation Full Auto Record Functions Default in Landline Mode Use cadence call progress routines to automatically start the recorder Start recording when off hook Default in Throw Phone Mode Recorder will automatically start recording any time the user takes the telephone off the hook Manual Recording Default in Cell Phone Mode User must start and stop the recordings man
51. saved to a CD DVD The Main Log can be printed at any time throughout the event as long as a printer is properly installed on the computer The top of the Main Log screen has both a Print Preview button and a Print button The Print Preview button allows the user to view the format and set up of the document prior to printing The user can either select the Print icon from the top of the Print Preview screen or return to the Main Log screen and select the Print button from that page _44 Event Log AHY POLICE AGENCY CINT CASE 06 1234 LOCATION 2021 Oxford Way TARGET Michelle Slater DATE OF BIRTH 050266 TARGET TELEPHONE NUMBER 555 1234 TEAM MEMBERS PRESENT 1 David Starsky 2 Harry Calihan 3 Joe Friday 4 Ken Hutchinson 5 Teddy Savali PRIMARY Harry Calihan SCRIBE ken Hutchinson View Hain Log Add Notation The Event Log is a scaled down version of the Main Log There is no text formatting done in the Event Log The Event Log will include the originating incident information any notation added by the user Caller Identification and recording information Its purpose is to be a quick reference for the user Information is added automatically by the software or by the user through the Add Notation window Once inserted the information cannot be removed or changed Add Notation x Font 12 Zj Size ENTER Key Insert Text C Next Line Insert Done ES H Cancel cm One of
52. t refer to the raw entered DATA Use these controls to save the information entered into the report The SAVE REPORT button on the right saves the compiled final report The final report will be saved as a Rich Text Document rtf which can be opened with any word processor 48 If you have any problems or questions regarding operating the CINT Commander System please contact our technical support at 836 Technologies 209 366 3242 Or send an E Mail to Support 836Technologies com Visit us on the Web at http www 836technologies com 836 Technologies 2715 West Kettleman Lane Ste 203 340 Lodi Ca 95242 _ 49
53. the Hook status Auto Record Covert MI C Placing a check in this box will cause the CINT Commander to start a new Covert MIC recording every time you hang up the throw phone This function is available only if the Enable Covert MIC box is checked Record Covert MI C Pressing this button starts the recorder which will continue recording the covert MIC until ether stopped by the user or until a call is placed on the throw phone itself Once either end of the throw phone is taken off of the hook the covert MIC recording will automatically stop and a new conversation recording will start The covert MIC recordings are stored in the same format as the conversation recordings and default to the same file and storage size set for the conversation recordings preset default at 15 minute recordings To differentiate the covert MIC recordings from the conversation recordings the covert MIC recordings are annotated with the letters CM An example of this would be 06 1234 CM_la mp3 If the target takes the throw phone off hook it will ring the CINT Commander Software and the OFF HOOK button will turn red _ 42 Cellular Telephone Mode Using Cell Phone BlueTooth Status OFF oi fuse BlueTooth Help Cell Phone mode allows you to use any cell phone as a means of communication You can directly connect a cell phone to the COMMBox using the supplied 3 5mm to 2 5mm cable or pair the phone to the COMMBox via Bluetooth In Cell Phone mo
54. tions converting the audio recordings into MP3 format in real time as it records The recordings are immediately saved to the hard disk The text logs are auto saved every 5 minutes The program has multiple ways to communicate with the target Land Line Cellular Telephone or Throw Phone In landline mode the program has powerful auto dialing tools caller identification and automatic call progress functionality At the end of an event the program allows the user to create an event CD R or DVD R or group of CDs DVDs All of the audio recordings and text logs are placed on the disk with time and date stamps The CDs DVDs are read only assuring any court of the validity of the data they contain NOTE Throughout this manuel you will see the reference Target when referring to the hostage taker person in crisis This is a variable term along with several others that you can customize This is covered in the Department Member List window Start Up When you run the program the main GUI Graphical User Interface appears and the About screen will cycle The program then looks at the computers available USB ports and proceeds to search for the COMMBox If it fails to locate a COMMBox the following message will appear Ey no commBox Detected x Without the COMMbox you will only be able to run the CINT Commander program in review mode This will allow you to review prior incidents and create or edit a HOBAS report You will
55. ually Max File Size The user can select the maximum size of the MP3 recordings If your computer Is fast with a large amount of RAM then you might elect to increase the file sizes The program defaults to 15 minute recordings Network Properties Network Properties CINT Sever Version v3 00 Running issi i Refresh V Allow Network Access User Name Permissions NOC LogOn Time In pt Remote PC 1 192 168 0 112 1 25 44 PM This PC s Connection INFO CINT Server IP Address Di 192 168 0 102 irr Server Port ID 5214 Connection Rules Done Connection Permissions c Iv C Allow Full Log Requests All Access DENIED Lock Socket C Allow Access to View Event ONLY Allow Full Access to Yiew and Add Records and Notations Send Ne hae Force EDIT Unlock Permissions WV Allow Access to NOC Communications Placing a check in the Allow Network Access will turn on the CINT Commander Network server Once on the This PC s Connection INFO boxes will be populated Computers running the CINT Satellite software on the LAN will need to know the IP address to connect All connected PCs and their associated connection information and privileges will be displayed in the list You can forcibly remove a computer by clicking Disconnect Selected To change a client s permissions select it from the list by clicking on it Select the new permissions then click Send New Permissions Access Denied Satell
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