Signature Cassette User`s Manual
Contents
1. E REPAIRING PREVENTING RIBBON BREAKS Ribbon breaks can occur if the head setting is too high To repair a ribbon break follow this procedure 1 Open the cover 2 Locate the supply roll ribbon Place it on the top of the printer as shown below Attach a piece of tape 4 YM Mp My y ihe Ii l J AU U Tape Sticky Side Down Maintenance and Troubleshooting 23 4a 3 Feed the supply side of the ribbon under the take up roll Tape the supply ribbon to the take up roll 4 Manually turn the take up roll several complete rotatations to prevent the tape from coming loose 5 Close the Cover 24 Maintenance and Troubleshooting 4a F RETRIEVING A FALLEN CASSETTE If a cassette is dropped inside the printer use the Power and Cassette buttons to move the carriage forward and back to a point where it can be removed Follow this procedure 1 Open the top cover 2 Press the Cassette button to move the carriage back to access the cassette G RIBBON RECOGNITION PROBLEMS If your ribbon is installed but the software says no ribbon is installed you may need to clean the copper chip on the ribbon Use Isopropal Alcohol and a soft cloth to wipe the copper chip on the ribbon Copper Chip Maintenance and Troubleshooting 25 4a H TECHNICAL SUPPORT If you have difficulties operating your Printer contact the technical2. cassettes may be the cause Group of Spots This may be caused by dust particles on the cassette Keep the cassette clean Store them in their original box Avoid handling the cassettes Light Printing Light printing is caused by insufficient heat or cassettes that are not thermal printable inkjet You may be able to improve quality by increasing the heat setting in the Printer Preferences or the PTLab software Different manufacturers of cassettes may require more or less heat The minimum heat settings possible that result in a good print should be used Section 2B Rough Printable Area The printable area must be smooth and flat 22 Maintenance and Troubleshooting Unsupported Middle Print Area The printable area must be supported by the structure of the cassette in such 13 4569871239 x away that the printable area does not 201 4 03 14 KB deflect under pressure Sy Unsupported Top Print Area The printable area must be supported by the structure of the cassette in such a 13 4506957 1259 r way that the printable area does not 2014 03 14 KB deflect under pressure C SWM Partial Print If part of the cassette is printed perfectly but the rest is very light or missing entirely your ribbon may have a tear Reduce the heat setting to prevent this problem
3. support number using one of the methods listed below Source Location Primera Knowledge Base http www primerahealthcare com knowledgebase html Email Support http www primerahealthcare com contact_tech_support html Phone Support 763 475 6979 Mon Fri 8 a m 5 p m CST 26 Maintenance and Troubleshooting Section 4 Technical Specifications Printing technology Print speed Print resolution Ink type Ribbon types Cassette types Output tray capacity Construction Cabinet color Data interface Printer drivers Height Width Depth Weight Power requirements Warranty Thermal transfer Up to 10 cassettes minute monochrome 300 dpi Resin thermal transfer Black 4600 prints Prints on standard smooth faced cassettes with 35 or 45 angles with either lid on or lid off no adjustments needed 1 cassette Steel frame with powder coated steel covers Medical white USB 2 0 Compatible Less than 2 5 meter 8 feet cable required Windows Vista 7 8 9 6 8 8 12 4 20 Ibs 100 240 VAC 50 60 Hz 12 VDC 60 watts output One year parts and labor Technical Specifications 27 Printed in the United States of America P N 511381
4. 042814 511381 nature CASSETTE PRINTER PRIMERA 2014 All rights reserved For the most recent version of this manual please visit http www primeralabel com cassetteprintersupport html lt gt Z lt aa TT N D Notices The information in this document is subject to change without notice NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without prior written consent Trademark Acknowledgments Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Printing History Edition 1 1 042814 Copyright 2014 All rights reserved FCC Compliance Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Users in the United States This p
5. 06622206226g5085291gg99302603240 00 10 H Install the 1 11n16171 0111 190 ee er and 02s 12 Section 2 Printing asses sssaaa iaia 14 A Printing from other Programs tassstfuaiii941ss242639738063604161600 9208482062 14 BD Tiner Driver eN 2a 0202x211 15 Section 3 Maintenance and Troubleshooting s lt sses 17 A Indicator Lights and Buttons sorscetccrsresesaseaeereanctebenssccrtiuaueosttrosenebes 17 D Cicamno the Pint Head eeens cuetaasamaree scene 18 C Replace ihe Pont Head srei iaar aa Ena 19 D Troubleshooting Print Quality s soscacccazatcsancarvaconssstarnsuesaevcesanntiedaenes 21 E Repairing Preventing Ribbon Breaks seese 23 FE Retrieving 4001011647 auc meme tn heen rer tere Tem errett er trree 25 G Ribbon Recognition Problems sss csicceszstasesestncecsstissearosnstncersietiiouacenes 25 H Penca P 1622000010100 S 26 Section 4 Technical SDe CIfICAaf OTIS 5 5 5 5s sex 9v ve 0 27 iii Interactive Feature in this PDF Document There are interactive features that will allow you to jump to different locations within the document Each listing in the Table of Contents is interactive Place the cursor on either the words or the page number A small hand with a pointing finger icon appears Click on the line with the icon and the document will jump to that page If you want to return to the Table of Contents move the icon to the top of the page and click
6. ack of the printer The power converter is a universal 100v 240v input and a 12v output en DO NOT CONNECT USB UNTIL THE PRINTER DRIVER HAS BEEN INSTALLED Getting Started 7 F LOAD A RIBBON You must use Primera ribbons to print with the Printer 1 Remove a ribbon from its packaging Detach the take up ribbon from the supply ribbon by gently pulling them apart RN a 2 Open the top cover by pulling the release button on the right side of the printer Lift the cover until it rests at a slight backward angle Release Lever 8 Getting Started 4a 3 Remove the ribbon from its shrink wrapped packaging Hold the take up back ribbon core with your left hand Hold the supply front ribbon with your right hand Install the take up ribbon by depressing the spring loaded hub inside the printer Snap the take up ribbon core into place Important Note To prevent damage to print head do not touch the print head with a finger ring containing diamond or metal Push the blue spring loaded hub by depressing the tab with your left pointer finger Insert the supply ribbon straight down Match the blue shape on the ribbon to the corresponding depression on the hub You may need to rotate the blue shape on the ribbon Getting Started 9 4a 5 Rotate the hubs until the tabs on the right side hubs match the notches on the ribbon Manually turn the take up core unti
7. an cause sink which can leave voids in the print Mold design can also cause sink in certain areas of the printable face These low areas will not have complete transfer of ink Examples of an unsupported upper edge left and low spot in the middle of the face right are shown below l J J Say E 13 4569871239 r 2014 03 14 KB 13 466967 249 PAS S 6 Getting Started 4a 4 Raised Printable Surface Area The printable area can be a pad that is slightly raised from the rest of the printable face or it can be a perfectly flat face however the printable area cannot be recessed within the printable face Any raised edges around the printing area will prevent clean transfer of ink to the printable area An example of a cassette with a raised pad is shown below l i i l Note Printing offsets may a a need to adjusted in the PTLab software so that the print 13 4569871239 starts on the raised printing Starting th int t 2014 03 14 KB area Starting the print too early causes the print head to get stuck on the transition to the raised area E CONNECT POWER Attach the power cord to the Power brick Plug the power cord into a grounded outlet and the 5mm barrel connector to the b
8. ation to Portrait or Landscape Print Heat Increase or decrease the Print Heat from 1 255 Increase to print heat to improve print quality 100 is the default value Sustained use of a high print heat values will decrease the life of the print head and potentially break the ribbon Different manufacturers of cassettes may require more or less heat The minimum heat settings possible that result in a good print should be used Rotate 180 Degrees Flips the image up side down Default setting is Yes Printing Cassettes 15 Printer Information Click here to display printer driver ver sions firmware versions total prints current status remaining cassettes remaining prints and offset values Details pt_Cassette_u dll pt_Cassette_d dll Device Details Firmware Version Model Status Errors Ribbon Panels Left Color Heat x OFFSET OFFSET Total Printed 16 Printing Cassettes LO2 6 bit LO2 6 tBit 1 06 03 25 2014 DAEF PGA 3 0 255 USB 001 Cover Closed Idle Head Down O00 Black 16 255 0 6324 5110 230 Adj 0 0 100 4a A INDICATOR LIGHTS AND ERROR CODES Power Light On Ready for Printing Cassette Light Off Power Light and Print in queue waiting for Cassette Light Alternating Cassette to be loaded Power Light On Cassette Light Blinking Power Light On Internal Blue Light Flashing Power Light Blinking Cassette Light Off Details pt_Cassette_
9. e Before printing enter this value in the advanced settings area of the PTLab software Click the settings icon in the upper right corner of PTLab To enable the advanced area of settings hold SHIFT A Now click on Advanced Settings Enter the Head Resistance Click Set D TROUBLESHOOTING PRINT QUALITY Print Quality problems are usually caused by debris or flaws on the printable surface of the cassette Use the chart below to diagnose quality problems Maintenance and Troubleshooting 21 Sa 13 45698712 minavA1 2 4 A a lm ITT Vw I 13 4569871239 201 4 03 14 KB Sa 13 45996 1233 201 4 03 14 KB aa 13 4569871239 201 4 03 14 KB 13 4569871239 ket 2014 03 14 KB Hink Horizontal Line A horizontal line through the entire print is cause by dust or debris on the print head burn line or blown pixel on the print head See Section 3B for cleaning instructions and 3C for print head replacement instructions Vertical Line A vertical line through print is cause by a small bump on the cassette This causes the entire print head to lift at this point so the effect of the bump is extended to the left and right of the bump Low quality or defective
10. e tip across the burn line 1 or 2 times If you notice the tip getting dirty clean it by wiping it across a clean paper surface C REPLACING THE PRINT HEAD If cleaning the print head Section 3B does not resolve a quality problem such as a horizontal line through the entire print it may be time to replace the print head Print heads are designed to last tens of thousands of prints However it is possible a premature failure could occur if high heat settings were continuously used it is used in a particularly hot environment or if cassettes not recommended for the printer are used Print Head Part Number 78250 1 Unplug Power 2 Open the printer cover 3 Locate the Print head mounted to the underside of the cover Maintenance and Troubleshooting 19 4a 4 Push back then down and then flip it 180 degrees to reveal the cable connector Watch the pin on the side of the print head mechanism to guide the print head out of the metal housing 5 Disconnect the cable from the connector Pull on the cables to remove the connector Disconnect this Cable Print Head Flipped 180 Degrees 20 Maintenance and Troubleshooting Connect the new print head Rotate the printhead 180 degrees and push it back into the metal housing 8 IMPORTANT Find the Resistance value printed on the printhead Example R 3180 be l Resistance Value Printed Her
11. er the printable face Getting Started 5 4a 2 Printable Surface Quality The printable area of the tissue cassette must have a relatively flat and smooth surface e Roughness The recommended surface roughness is approximately 30 microinches Slightly rougher print surfaces will also work but there may be incomplete transfer of ink to low spots within the surface texture e Flatness The printable surface must be as flat as possible the recommended flatness of the entire printable area should be within 001 Cassettes that have printable areas with gradual bowing of the printable face that result in a flatness measurement of larger than 001 may work but need to be tested on a case by case basis Rapid transitions in the printable surface due to sink or flaws in the mold will likely result in poor print transfer in the affected areas ir l M a 1 Sa 13 4569871239 pas 13 4569871239 PRE 2014 03 14 KB 2014 03 14 KB Bes lt S Flat Surface Print Rough Surface Print 3 Printable Surface Support The printable area must be supported by the structure of the cassette in such a way that the printable area does not deflect under pressure Use of ribs and surrounding walls should be considered to maximize the consistency of the printable area Ribs that are too thick c
12. freely e Do not place the Printer near heat sources such as radiators or air ducts or in a place subject to direct sunlight excessive dust mechanical vibration or shock Getting Started 1 4a B UNPACKING AND INSPECTION While unpacking your Printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit The following items should be included Signature Cassette Printer Power cord Power converter USB cable One package of cassettes One black ribbon Print head cleaning pen Installation disc and documentation 2 Getting Started 4a C INDENTIFYING THE PARTS The following illustrations show the various parts of the printer These parts will be referred to throughout this manual so return here if you ever encounter a term that is unfamiliar to you Power Button Cassette Button Safety Door Cover Release Lever Cassette Carriage The Cover Release Lever is a mechanical lever that releases the spring loaded mechanism on the cover Pull it toward the front of the printer to release the cover latch The Power Button turns off the printer when the cover is closed When the cover is open press and hold the Power button to move the Cassette Carriage forward The Cassette Button will cause the printe
13. function Choose the Cassette Printer as the printer Click OK to print 2 If the cassette is not loaded the internal blue LED will start to blink 3 If the cassette is loaded and the printer is ready to print the cassette LED will start to blink Press the Cassette bottom button to print If you print from PTLab you may set the printer to Automatic Mode In this mode after a short delay the printer will start to print as soon as it detects a cassette is present in the cassette carriage 14 Printing Cassettes 4a B PRINTER DRIVER SETTINGS Click the Start button Printers Vista Devices and Printers Windows 7 8 Right click on the Cassette Printer Icon and select Printing Preferences from the drop down menu in Cassette Printer Printing Preferences Ea Options ey Cassette Printer Settings tone Printable Area Size1 236x1L0lin 2 _ Orientation Landscape tear Print Heat 100 Rotate 180 Degrees Yes O Printer Information Paper Size Four different document sizes are available depending on the type of cassette you have e Size 1 for standard 45 angle cassette 236 x 1 01 default e Size 2 for rounded edge 45 angle cassettes 236 x 880 e Size 3 for 35 angle cassettes 293 x 1 01 e Size 4 for rounded edge 35 angle cassettes 293 x 880 You may also set the driver to a custom size with a maximum size of 29 x 1 01 Orientation Change the orient
14. ity to operate and or obtain warranty service for this equipment For Users in Canada This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radio electriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada CAUTION TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE EXTERIOR PANELS NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER CAUTION USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION ii Table of Contents Becton Ty Genine Slate daera E ater 1 A Ch osing a Good LOCAMON tsssls6sesetssbadeskasbgrgaligkuasktdsyabphita3itagiDxaske 1 B Unpacking and Inspection eesseseeeeseeeeseeerseesrsrrsesrrsrrrrsresrrresrrerrsesrsss 2 C bo sail yan T TA a a A 3 D Cassette SpPECNCANOTS orison anria eienenn RE 5 TB OE a o N N E A E E E 7 E C 0H D0 0 E N tee ene werner warren nT re tye 8 G 111117 1171 2caengsosaa1anapsstle
15. l the ribbon is taut _ d Tia i o _ II mit G LOAD A CASSETTE 1 Turn on the printer The printer is ready to receive a cassette when the safety door is open oO _ Safety Door rE Fey Cassette Carriage 10 Getting Started 4a 2 Locate a new cassette Grasp the cassette by one of the sidewalls and place it on the carriage gt IIIIIIIII II fWIIINI IIIIIIIIII II 3 Depending on the mode that is set in the PTLab software the printer will print on the cassette as soon as it detects its presence or wait for the user to press the Cassette bottom button next to the flashing LED light default setting Getting Started 11 4a 4 Remove the printed cassette by grasping it on the front printed edge H INSTALL THE PRINTER DRIVER If you have purchased the Primera Touch Screen you will not need to install the printer driver It will be preinstalled on the Touch Screen If you have your own computer that you will be connecting to Printer please follow these instructions 8S DO NOT PLUG IN THE USB CABLE UNTIL PROMPTED BY THE INSTALLER 1 Insert the installation disc 2 Follow the prompts in the installer to install the printer driver 12 Getting Started Finally plug in the USB cable t
16. o complete the installation When the printer driver has been installed successfully you will see a Cassette Printer icon in your Devices and Printers go t Control Panel Hardware and Sound Devices and Printers Add a device Add a printer 4 Printers and Faxes Cassette Printer i 0 document s in queue Printer Ready Getting Started 13 Section 2 Printing Cassettes If you have purchased the Primera PTLAB software or the Primera Touch Screen Computer with the PTLAB software you can use it to print to the Signature Cassette Printer The PTLab software has its own manual Please refer to it for detailed capabilities A PRINTING FROM OTHER PROGRAMS Note Printing to the Cassette Printer from other software can be accomplished by using the included Windows driver installed in the previous section Four different document sizes are available depending on the type of cassette you have The image file should correspond to one of the sizes below e Size 1 for standard 45 angle cassette 236 x 1 01 default e Size 2 for rounded edge 45 angle cassettes 236 x 880 e Size 3 for 35 angle cassettes 293 x 1 01 e Size 4 for rounded edge 35 angle cassettes 293 x 880 You may also set the driver to a custom size with a maximum size of 29 x 1 01 The image file should have 100 saturated black text or graphics 1 To print simply go the applications print
17. on the arrow marked TOC Navigating through the Index is similar Place the icon on one of the listings or page numbers click on it and it will move to that page The text relating to the Index listing will appear in red Returning to the Index can be done by clicking on the arrow marked Index Section 1 Getting Started THANK YOU for purchasing a Signature Cassette Printer The Signature Cassette Printer can significantly increase the efficiency of your lab while helping to reduce the risk of misidentification of specimens It prints directly onto cassettes eliminating handwriting With impressive 300 dpi print resolution you can print text graphics and logos along with high resolution linear and 2D bar codes on every cassette you process To begin using your Signature please read this manual carefully This Operator s Manual is a guide to the Signature Cassette Printer only There are other accessories and software that work with the Signature Printers Those items are purchased separately and include their own user s manual NOTE ON TERMS AND CONVENTIONS From this point forward the following terms and conventions will apply The Signature Cassette Printer will be referred to simply as the Printer A CHOOSING A GOOD LOCATION e Place the Printer in a location with adequate air circulation to prevent internal heat build up You will need at least 16 41 cm of overhead space to allow the top cover to open
18. r to start printing to a cassette in manual print mode When the cover is open press and hold the Cassette button to move the Cassette Carriage backward The Cassette Carriage holds and moves the cassette during printing Safety Door The safety door closes any time the cassette carriage is in motion Otherwise it is left open Getting Started 3 4a Rear View A K 4 ee Interface Port Power USB 4 Getting Started 4a D CASSETTE SPECIFICATIONS The Signature Cassette Printer can print on cassettes with printable face angles between 35 and 45 degrees and cassettes that meet the size specifications shown below The Signature Cassette Printer uses thermal transfer print technology This print technology requires stricter standards on the surface finish and cleanliness of the cassette s printable area compared to cassettes that are used with ink jet technology printers 1 Cassette Dimensions Maximum and minimum sizes for each dimension are shown in the diagram below 28 9mm 28 2mm gt 10 0mm MAX Lid attachment features A 5 to 1 0 chamfer A or 1 0 radius on bottom edges are highly 45deg recommended 35deg 6 1mm 5 9mm ra 3 9mm A 41 0mm must be clear of lid 40 0mm gt attachment features 83 0mm MAX Note 1 Cassettes may have lids attached in the open position as shown lids may be removed or lids may be in a closed position as long as they do not project ov
19. roduct is intended to be supplied by a UL listed Direct Plug In Power Supply marked Class 2 or a UL listed ITE Power Supply marked LPS with output rated 12VDC 4 5A or higher This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures This equipment generates uses and can radiate radio frequency energy and if not installed and used inaccordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Use of shielded cables is required to comply with the Class B limits of Part 15 of the FCC Rules You are cautioned that any changes or modifications not expressly approved in this manual could void your author
20. u dll pt_Cassette_d dll Device Details Firmware Version Model Status Errors Ribbon Panels Left Color Heat x OFFSET OFFSET Total Printed Print in queue Cassette loaded press Cassette button to start printing Cassette is printed and is waiting for pickup Internal Printer Failure see error codes in details screen of printer driver LO2 6 bit 1 02 6Hbit 1 06 03 25 2014 DAEF PGA 3 0 255 USB 001 Cover Closed Idle Head Down 0 fm Black 16 255 0 6324 5110 230 Adj 0 B 100 Maintenance and Troubleshooting 17 Ribbon PWM Head Load Input Empty Input Jam Ribbon Advance Error Ribbon Invalid Lifter Not Functioning Ribbon Out Ribbon Break Ribbon Connection Error Ribbon Jam Error 00 40 B CLEANING THE PRINT HEAD A print head cleaning pen is included with the printer Clean the print head after every ribbon change or if you notice quality problems such as horizontal line through the entire print 1 Unplug Power 2 Open the printer cover Cleaning Pen 18 Maintenance and Troubleshooting 3 Locate the Print head mounted to the underside of the cover Burn Line Y CC N SJ Important Note To prevent damage to print head do not touch the burn line with a finger ring containing diamond or metal 4 Clean the print head using the print head pen Swipe th
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