AXIS Camera Companion User Manual
Contents
1. 9 Selecta Newwork share ees wee Si 9 Automatic Storage Installation sursis inerte wisp cares 9 Reserve Recording Space on your Network Share 10 Assign Network Storage Users to the Cameras 10 Set Camera Orientation scai iadaa e eae ee 10 Ready to install s m ii anaa ma eh we Se ae ede eee e ce 10 Storage ESTIMATE set aaa sit ie 10 FINISH Sets nha cus ER Neo un ans ta ca hn 11 OV NIRW re ce sis eile era ei one ds ii A a pode ao 11 PAPO TW LRU chs cc ok alee A al ws sh Sat Dh ih els A ds te 12 C Page 2 AXIS Camera Companion User Manual Take SHARE A o nr a de AL yawned ears 12 SHOWAS BIN VIEW sce tds a en ds dede 12 Turm Light QAP OTN eran dis lesa aia e lali dica oly 12 a AAA RP arte eee tea 13 PANAMA ZA Le Re nt OR O ias A mn se 13 LISA JOYSTICK LA A DE ERNEST Cut nee Pak naan de 13 Using a LOUCNSChEEMN tree meme grated wei nad 13 Media Components Missing ass en tos cr semis eae 13 RECOTAIMO Sr ri 14 Searching for recordings Timeline testar iaa 14 A A NO 15 Export video Cips caia es ida dede End 15 Investigation Mode aro cia 16 Orignal video SIZE ts ia ds 16 APOUDLESTHOO LING rate ie casa a pela an 16 Go to M S aria 16 Investigation Mod varada A A 17 Find TVG IN OI M E eins os nn 17 Snapshot folder PR errada ice ca 17 Original VID SIZE ql a A A 17 Digital SignatU Esos ni ene has as 17 Create Signature acid 17 Configuration stories e e ii a a niet ed2. 3 Click EN Original video size Video can be shown in original size or be stretched to fit the size of the Selected Camera area B To switch between the two options right click in the Selected Camera area B and select or clear Original Video Size If the original size is larger than the Selected Camera area the video will be shrinked even if Original Video Size is selected Troubleshooting For solutions to common problems see Recording and Playback Problems on page 36 Go to Time Enter the time hours minutes and seconds and click OK to view the recording made at that time AXIS Camera Companion User Manual Page 17 Investigation Mode Investigation Mode allows you to step through the recorded video frame by frame to find the exact moment when an incident happened and take a snapshot from that moment The time hour minute second and fractions of a second displayed is not shown in the snapshot To include time configure the overlay settings from Configuration gt Cameras gt Overlay Settings Close the Investigation Mode window to return to the main window of AXIS Camera Companion Find the incident Click on the thumbnails to step 30 15 5 or 1 frames backward top panel or forward bottom panel or move the slider Note If the framerate is set to less than 12 fps the thumbnails step 5 3 2 or 1 frames backward and forward It is also possible to step to the next or the previous frame using
3. Add camera manually Cameras can also be added by specifying the IP addresses or host names Click Add Camera Manually enter the address or host name in the field and click Set Up a Network Share Cameras without an SD card can be configured to record to a network share network share can be a share on a NAS Network Attached Storage or any server that uses CIFS Common Internet File System Note CIFS is used by Windows operating systems Configure the NAS to use a fixed IP address Using a dynamic DHCP address might cause recording problems if the NAS is restarted Click Connect Network Share to search for available network shares For more information about storage requirements see Storage Estimate on page 10 E AXIS Camera Companion User Manual Page 9 Select a storage device AXIS Camera Companion automatically searches the network for available storage devices When the search is finished a list of found devices is displayed Select the device to connect and click Next If no storage devices are found see Network Share Problems on page 34 To repeat the search click Refresh To specify the address manually click The storage device wasn t listed Enter network share manually To manually connect a network share 1 Enter the Share path in the form ip address share where ip address is the IP address or host name of the NAS or computer and share is the name of the share 2 Enter the User name fo
4. If the SD card must be replaced follow these steps 1 Go to Recordings and export all recordings that should be saved see Export video clips on page 15 Go to Configuration gt Cameras and click E to remove the camera from the site Reset the camera to factory default see Resetting a camera to factory default on page 30 Disconnect power from the camera Replace the SD card Reconnect power and wait until the camera s status LED indicator turns green N Om BW N Go to Configuration gt Cameras and click E to add the camera to the site Accessing a camera s built in webpages To access a camera s built in webpages 1 Go to Configuration gt Cameras 2 Select the camera and click on the Address link under Camera Properties 3 The camera s webpages will open in a web browser Log in with user name ACCAdmin and the site password If no site password has been set use pass The webpages can also be opened from a web browser Enter the camera s IP address in the browser s address field for example http 10 96 127 85 If using Internet Explorer install AXIS Media Control AMC when prompted This requires administrator rights on the computer If using Windows 7 or Windows Vista you must also run Internet Explorer as administrator For information on how to use the built in webpages refer to the camera s User Manual which is available on www axis com Resetting a camera to factory default Problems such as an
5. click Import site Browse to the site an accs file and click Open Log On To log on to a site select the site enter the password and click O Log On If there are many sites click in the Site field and start typing the name of a site to filter the list Note Depending on the entered password you are logged on as either Administrator Operator or Viewer For more information see Access accounts Select Remember password to remember the password next time you log on To create a new site click Create new site To import a site click Import site Browse to the site an accs file and click Open site can be deleted if at least one other site exists To delete the site expand the site list and click the X next to the site s name Log on problems Incorrect password The password was not accepted Check that Caps Lock is off and try again Could not connect to cameras AXIS Camera Companion cannot contact any of the connected cameras Check that all cables are connected and that all network routers and switches are working correctly C Page 6 AXIS Camera Companion User Manual My Axis Account MyAxis account is required to start using AXIS Camera Companion Sign in Enter your e mail address or username Enter the password and click Sign in Forgot password Click Forgot password to open a webpage where you can enter the email address associated with your MyAxis account If the email address is valid you wil
6. Can access recordings and live view Le Viewer Can access live view The passwords are used to log on to the site and to access the cameras connected to the site If a password is changed the password will be changed on all cameras connected to the site To change the administrator password click Edit Administrator Access To enable operator access click Enable Operator Access To change the operator password click Edit Operator Access To disable operator access click Disable To enable viewer access click Enable Viewer Access To change the viewer password click Edit Viewer Access To disable viewer access click Disable It is recommended to use password to protect the site Site Configuration Sheet Click Save to save a document describing the current configuration of the system This document provides an overview of the settings for each camera and can for example be used as part of an installation sign off 4 AXIS Camera Companion User Manual Page 25 Export Click Save to save an accs file with the cameras connected to the site The file can be imported when creating an AXIS Camera Companion site on another computer or smartphone Note To access cameras from the Internet Internet Access must be enabled on Configuration gt Internet Access Edit Administrator The password is used to log on to the site and to access the cameras connected to the site If password is changed the password will be changed o
7. connected cameras Rae e g 3 ES A Menu Click here to go to Recordings or Configuration B Selected Camera C Camera Selector with video thumbnails To change the Selected Camera B click on the desired video thumbnail in the Camera Selector C or use the forward gt and backward lt arrows to select the next or the previous camera Click Mute to mute or unmute audio or use the Audio volume slider to change audio volume If the image is upside down go to Configuration gt Cameras to rotate it To disable video thumbnails right click in the camera selector and clear the Show Video in Thumbnails box Take Snapshot Click ay to take a snapshot of the video image The snapshot is saved in the folder specified under Configuration gt Customize Show Split View A split view displays video from multiple cameras Click gs to create a split view The split view will open in full screen mode To change the type of split view right click in the split view and select the desired type 1x1 split 2x2 split 3x3 split 4x4 split or Sequence Sequence will cycle through all connected cameras showing each camera in full screen for a defined interval The interval can be set under Configuration gt Customize Note The sequence will only display on the monitor and does not affect how each camera records events To change the cameras displayed in the split view right click in one of the camera views and select
8. inaccessible camera status No contact or Camera error storage problems and lost passwords can be solved by resetting the camera to factory default Cameras can be reset from the built in webpages or by using the control button For instructions refer to the camera s Installation Guide or User Manual After the camera has been reset it must be re added to the site Go to Configuration gt Cameras and click EL Contact Technical Support If contacting Axis Technical Support please help us solve your problem expediently by providing a System Report and a detailed description of the problem q AXIS Camera Companion User Manual Page 31 The System Report contains logs and reports for system analysis and troubleshooting For instructions how to generate a System Report see Save System Report on page 27 Screenshots copying what is currently displayed on the screen to a file will assist Technical Support in assessing your problem 1 Press ALT PRT SCR 2 Open the Paint program included with Microsoft Windows 3 In Paint open the Edit menu and select Paste 4 Save the file Attach the System Report and the screenshots to your support case C Page 32 AXIS Camera Companion User Manual gt Camera Discovery Problems If cameras cannot be found check e Are all cables connected Check that the cameras LED indicators indicate the correct conditions See LED indicators on page 32 e Are the cameras connecte
9. one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Acrobat Adobe Apache Debian Ethernet Internet Explorer lomega LaCie Linux Macintosh Microsoft Mozilla MySQL Red Hat UNIX Windows WWW Wi Fi are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation WPA is a mark of the Wi Fi Alliance Contact Information Axis Communications AB Emdalav gen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questi
10. the camera s built in webpages must be used For instructions refer to the camera s User Manual Using a joystick It is possible to control the pan tilt and zoom PTZ of the selected camera using a joystick Buttons 1 4 go directly to preset positions 1 4 if they are defined Buttons L 5 and R 6 are used to select the previous or next camera this works even if the camera does not support PTZ Using a touchscreen It is possible to control the pan tilt and zoom PTZ of the selected camera using a touchscreen To pan and tilt on a mechanical PTZ camera tap in the video image to steer the camera view to the new position To pan and tilt on a digital PTZ camera drag the video image to steer the camera view to the new position Use pinch to zoom in and out Long press or a two finger tap will open the context menu Media Components Missing The error message Media Components Missing may appear if AXIS Camera Companion is installed on a server To solve this install Desktop Experience 1 In Windows click the Start button and select Administrative Tools gt Server Manager 2 Select Features gt Add features 3 Follow the instructions to install Desktop Experience C Page 14 AXIS Camera Companion User Manual gt Recordings On the Recordings page you can e Play recordings e Export video clips e Step through recorded video frame by frame to investigate incidents and take snapshots A Menu Click her
11. the forward gt and backward lt arrows or placing the mouse pointer over the slider and scrolling the mouse wheel To zoom in and out of the video place the mouse pointer over a point of interest and scroll the mouse wheel Click in the zoomed in image to recenter it When using a touchscreen pinch to zoom and drag the zoomed in image to recenter it When satisfied click ga to take a snapshot Note For most cameras the snapshot will contain the entire camera image regardless of the zoom level For cameras with a dewarped image the snapshot will be the zoomed in image Snapshot folder The snapshot is saved in the folder specified under Configuration gt Customize Original Video Size Video can be shown in original size or be stretched to fit the size of the image window To switch between the two options right click in the image window and select or clear Original Video Size If the original size is larger than the Selected Camera area the video will be shrinked even if Original Video Size is selected Digital Signature Adding a digital signature to the exported video clip is a way to verify the authenticity of the file and make tampering more difficult Create Signature Select Sign with password to add a password to the digital signature This creates a stronger authentication for the file The password is not needed to play the video clip it is only used to verify its authenticity Note Make sure to keep the passw
12. 18 CAMES ara id 18 Camera List ER NS 18 Edit Camera Se DINOS A Su air iaa 19 Overlay Settings 4 0000 AAA a 20 LIM SCANIA 20 SEAMOS A a aaa eae ene ae hee ae 20 Camera Properties aa 20 Storage 3400 a tee A is 20 Motion Recording o A AAA 21 AE A OS 21 Recordingiprofile lt a eo tay Scots ake EE pee dena eeMecesae ame sen es 21 q AXIS Camera Companion User Manual Page 3 Aspect ron EPA AE 21 Video encoder resolutions ts a a eo Le a 21 SEMEQUIES artos a ce nan alisios soles bella senta ane ocres tica bid 21 Motion Detection Settings vi e tes 22 ALCA O MES ER See E a ae 22 SONS AA O NAAA AN ES 22 EXCUSA TES td D td eds 22 Motion Detection Settings 2d etes it ai 22 ALGA Or A oa Maen a Pt ad AMAR nn te 22 Exclude Area ne A en A teres tae oe Senos SEC 23 New Edit Sch dul s 2 524 costaud curieuse 23 Continuous Recording iia a dose de 23 Recording profiles Re See arta ARS OOE 23 ASD CL AUD neta 2 med re Det De Ne ardid rin 23 Video encoder resolutions gt uvas ant ae dial ad ias 23 SCheQUI S ys cs ee is e nee 24 MA de ee ee ad 24 Name ees esis es A A Mela tea an pea AD ote ee EE 24 ACCESS ACCOUNTS 222 ctu satura IDA eee Sane 24 Site Configuration Sheet ri en teria ened ATEN ere Ms 24 EXPONE ETS EL 25 Edit Ad MIST IO ici rar eme satin ecrit 25 Enable Edit Operator or Viewer 25 Internet ACCESS 5s oh sense Tati Vi a tir tua TE es Tue 25 Sign In to your MyAxis ACCOUNT caia son 25 Ena
13. Automatic Storage Installations cocaina dates dt Wa tee ae tete eds 35 Assign Network Storage Users to the Cameras 35 Recording and Playback Problems 36 Storage Problems minerer ee Beate Bae raked Bere aa eee ee ee A ae 36 Playpack problems sci tan ec aired sce Nu eta Une O a Kee 37 Internet Access Problems pia stars 38 Camera status ess Solera a e di te ea EN 38 Storage Problem cierto diia 39 SD Card Sultan rra 39 Network Shaina at e ira 39 KevDOArd SOU reaa RSR Te Te aude ed in 40 4 AXIS Camera Companion User Manual Page 5 AXIS Camera Companion AXIS Camera Companion is an easy to use network video surveillance solution for systems with up to 16 cameras To use AXIS Camera Companion you need e AXIS Camera Companion software this program e Axis network cameras or video encoders with connected analog cameras e SD cards or Network Attached Storage NAS to store recordings e A network router and or network switch and network cables Video is recorded to SD cards in each camera alternatively to a Network Attached Storage NAS No central computer or server is necessary In case of an incident open the AXIS Camera Companion software to playback and export video Getting Started Click the Get Started button to start the AXIS Camera Companion wizard which will help you set up and configure your system Import site To import a site created at another computer
14. USER MANUAL AXIS Camera Companion About this Document This document is intended for users of AXIS Camera Companion It contains a compilation of the program s help pages Legal Considerations Video and audio surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and documentation without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and
15. an area of interest When objects are detected the camera will start recording Area of Interest The Area of Interest is a virtual area that is defined in the product to detect moving objects When an object enters that area the camera starts recording The default area of interest is a rectangle placed in the center of the image The area of interest can be moved by clicking inside the area and dragging to desired position To resize the area click on one of the corners and drag to a new position Sensitivity A high sensitivity triggers on ordinary colored objects on ordinary backgrounds A low sensitivity triggers on very bright objects on a dark background for example a flashing light Normally a high sensitivity level is recommended Select the desired Sensitivity If the sensitivity already has been set from the camera s built in webpages there is a Custom option in the list Exclude Area The Exclude Area is a virtual area that is defined in the product whenever it is required to mask a part of an area of interest to avoid unwanted triggering of recordings It can be defined when swaying objects such trees or flags are inside the area of interest Check the Enable exclude area box to add an exclude area The exclude area is defined by a rectangle and can be modified in the same way as Area of Interest Motion Detection Settings AXIS Video Motion Detection is an application that detects moving objects within an area of intere
16. ation Guide C Page 8 AXIS Camera Companion User Manual J Select Cameras AXIS Camera Companion automatically searches the network for connected cameras and displays a thumbnail from each camera or view area that has been found If no cameras are found see Camera Discovery Problems on page 32 A camera with multiple view areas will be listed with one thumbnail for each view area The view areas can be added individually The view areas are set up from the camera s built in webpages Place the mouse pointer over the thumbnail to display the camera s address serial number S N model and if applicable video port The serial number is printed on the product label Click Refresh to repeat the search for example if new cameras have been connected Refreshing the page also checks the status of the cameras After a camera s firmware has been upgraded it will show the status code Upgrade camera at network address until the page has been refreshed Add cameras To add cameras follow these steps 1 Select the cameras to be added to the site To select a camera click on the thumbnail or the checkbox 2 Give the cameras descriptive names Click on the default name displayed below the thumbnail and type a new name 3 When all cameras have been given descriptive names click Next to continue Note Up to 16 cameras can be added to the site Camera names can also be changed later from the Configuration gt Cameras page
17. ation Guide or User Manual for a detailed description of the LED indicator behavior Firewall Firewalls and antivirus software can sometimes block camera discovery If required configure the firewall to allow network traffic to and from AXIS Camera Companion If this does not solve the problem configure the firewall to allow the following ports UDP port 5353 and TCP port 80 IP address problems Any device in a network must have a unique IP address to be able to communicate with other devices When using AXIS Camera Companion it is recommended to use DHCP Dynamic Host Configuration Protocol to assign IP addresses automatically A DHCP server is usually built into the router If cameras cannot be accessed open the router s configuration pages and check if DHCP has been enabled Refer to the documentation provided with the router for instructions 4 AXIS Camera Companion User Manual Page 33 Upgrade camera The status code Upgrade camera at network address indicates that the camera s firmware must be upgraded before the camera can be added to AXIS Camera Companion Note Some camera models cannot be used with AXIS Camera Companion Go to www axis com for a full list of compatible products To check the current firmware version open the camera s Setup pages in a web browser The firmware version is displayed in the Basic Setup and About pages To upgrade the camera s firmware follow these steps Go to www axis com
18. be able to save recordings for several days resolution and frame rate may need to be reduced at the expense of image quality The values required for acceptable image quality depend on factors such as lighting conditions and the amount of motion in the area under surveillance Aspect ratio Aspect ratio is the ratio of the image width to the image height Most cameras support 4 3 16 9 and 16 10 aspect ratios The 16 9 and 16 10 aspect ratios are widescreen formats The 4 3 aspect ratio is used in conventional TV monitors For Axis Corridor Format select a 16 9 aspect ratio resolution and rotate the image on the Configuration gt Cameras page Read more about Axis Corridor Format on www axis com Video encoder resolutions When using a camera connected to a video encoder some of the following resolutions could be available e D1 highest resolution e ACIF e 2CIF e CIF e QCIF lowest resolution Schedules The camera can be configured to record all the time or to record according to one or several schedules C Page 22 AXIS Camera Companion User Manual To record all the time select Always on To enable a schedule select Schedules and then select a schedule from the list To create a new schedule click New To modify a schedule highlight the schedule and click Edit To delete a schedule highlight the schedule and click Delete Motion Detection Settings Motion Detection is used to detect moving objects within
19. ble tene ACCESS aunt dean RRA 25 CUSCO Mza daa A e aaa 26 LIVE VIEW SIKEANIING egos enel ee ees culos e teta e ate 26 A arend aisea n a a we tnte Ma Gen E O Sale he 26 FOG A O dae es has ceases eevee has een he NO 26 LUM DAC GUON EE anu AISNE TAE 26 DIgtta SIGHATUTE ae 27 Contact information e poesia Minna e areas avis ld sacada tra 27 C Page 4 AXIS Camera Companion User Manual Contact IOMA issues Peed eek Caw deals 27 Save System Report uri 27 Update AXIS Camera Companion 27 TOUDIESAOO UM ra 28 Camera LEDAndicatOr naa ao latas 29 Camera Status Codes LS Sa da oc aa a ondas e O ae LON dd 29 Vid o display POD EMS aerea 30 Replacing an SD ardeche ini es mere tg EME Si cee 30 Accessing a camera s built in webpages 30 Resetting a camera to factory default ccc dans dee ee outa hard 30 Contact Technical Support ds urnes annees anses seras 30 Camera Discovery Problems 32 Camera discovery status codes ei id a Dates SEA 32 EEDSINGICALONS a A dre se n Reda 32 Firewall a A AA 32 IP address DFOOICINS e Aa 32 Upgrade Camera nea a saisie toe anna ao ron wie del drets osas mudos debas 33 NetWork Share Problems izar cine ites tesa ae 34 Enter Network Share Manually str aus chet yeti ge te tele ea dees 34 Network Storage User Name and Password 34 Selecta Network Shale us cove era nats nt heard hes Cau a ts 34
20. cess Select the cameras for which Internet Access should be enabled C Page 26 AXIS Camera Companion User Manual J Click Enable All to enable Internet Access for all cameras Click Disable All to disable Internet Access for all cameras AXIS Camera Companion will try to enable Internet Access by configuring port forwarding in the router If port forwarding cannot be configured automatically see nternet Access Problems on page 38 m Customize Live view streaming If the available bandwidth is limited performance problems may arise when watching live video To limit bandwidth usage select a lower maximum resolution and or a lower maximum frame rate The values selected here affect live view only What values to select depend on image quality requirements and on the available bandwidth Using high values normally improves image quality but increases bandwidth usage The values required for acceptable image quality depend on factors such as lighting conditions and the amount of motion in the area under surveillance If Autostart in split view is selected the application will remember the current site password and run automatically when Windows starts It will log on and go directly to split view This option can be used in a public view monitor Select Use native aspect ration in fullscreen to show the video in original aspect ratio on the monitor adding black borders if required If the option is cleared the video will be stret
21. ched to fill the monitor The recordings are not affected by this option Specify the Sequence speed to set the number of seconds to display each camera when Show as sequence is selected in split view Video rendering Video rendering is the process of finalizing video for display on for example a computer screen Rendering can be performed by computer hardware or software Hardware rendering makes use of the computer s graphics card and is recommended for best performance If the graphics card does not meet AXIS Camera Companion system requirements hardware rendering might cause video display problems In this case deselect Enable hardware rendering to render video using the computer processor CPU instead If the Enable hardware rendering option is unavailable check if the graphics card driver needs to be updated Hardware rendering is always unavailable when using Remote Desktop Folders To change the default Snapshots folder click Browse and navigate to the desired location To change the default Recordings folder click Browse and navigate to the desired location Jump back button Specify the number of seconds to jump back when using Jump backward button during playback 4 AXIS Camera Companion User Manual Page 27 Digital signature Select Show digital signature options when saving recordings to be able to add digital signatures when exporting a video clip For more information see Digital Signature on page 17 C
22. cordings older than the specified number of days will be removed q AXIS Camera Companion User Manual Page 21 Motion Recording Configure the motion recording settings to suit image quality requirements and available disk space Detector Detector selection is available for selected camera models Passive infrared sensor PIR sensor Select the PIR sensor to detect motion in dark environments as well as in normal daylight The PIR sensor detects motion by measuring changes in infrared light Video motion detection Select video motion detection to detect motion within the camera s field of view Video motion detection detects motion by measuring changes in visible light and could be unreliable in low light environments Click Settings to configure video motion detection Recording profile Resolution high resolution makes details in the image clearer and sharper Depending on camera model the aspect ratio is given in parentheses after the resolution See below When using a camera connected to a video encoder see below Frame rate Number of frames per second A small value could cause the video to appear uneven or jumpy What resolution and frame rate to select depend on image quality requirements and on the available space on the SD card or network share Using high resolution and high frame rate normally improves image quality but requires more disk space When recording to an SD card disk space is limited To
23. d to the same network subnet as the computer If not cameras must be added manually or imported using an aces file e Are cameras blocked by a firewall See Firewall on page 32 e If error message The computer has a static IP address and might be unable to find cameras is displayed check if DHCP is enabled See P address problems on page 32 e If status code Upgrade camera is displayed the camera s firmware must be upgraded See Upgrade cam era on page 33 Camera discovery status codes Connecting AXIS Camera Companion is trying to contact the camera Enter password for camera This status code is displayed if the camera has been added to an AXIS Camera Companion site with a different password or if a password has been set from the camera s built in webpages Click on the text and enter the password for the other site or for the camera s root user Upgrade camera See Upgrade camera on page 33 Device not supported Some camera models cannot be used with AXIS Camera Companion Go to www axis com for a full list of compatible products LED indicators Depending on model cameras have one three or four LED indicators The indicators show for example that the camera is connected to the network that power has been applied and that the camera is working normally Under normal operation the LEDs are either green or unlit A red or amber indicator usually indicates a network or camera problem Refer to the camera s Install
24. e to go to Live View or Configuration B Selected Recording C Camera Selector with video thumbnails D Timeline To zoom in and out in the video press or on your keyboard or place the mouse pointer over the point of interest in the Selected Recording and scroll the mouse wheel When using a touchscreen pinch to zoom and drag the zoomed in image to recenter it To play another recording as Selected Recording B click on the desired video thumbnail in the Camera Selector C To enable and disable recordings and to configure recording and storage settings go to Configuration gt Cameras To disable video thumbnails right click in the camera selector and clear the Show Video in Thumbnails box The oldest recordings will be removed to make space for new recordings when the SD card or network share is full or after the number of days specified in Configuration gt Cameras gt Storage Searching for recordings Timeline The timeline D shows recordings from the selected day To select a different day click on the date displayed to open the calendar or use the forward and backward 4 arrows to move to the next or the previous day To zoom in and out in the timeline place the mouse pointer over the playback marker W and click or or place the mouse pointer over the time line and scroll the mouse wheel When using a touchscreen pinch to zoom in and out in the timeline Click to collapse the timeline To go to a sp
25. ecific time right click and select Go to Time or press Ctrl G on your keyboard Enter the time to go to and click OK The timeline is not updated automatically To repeat the search right click in the timeline and select Refresh or press F5 on your keyboard 4 AXIS Camera Companion User Manual Recordings are color coded e Blue Continuous recording e Red Motion triggered recording e Purple Recording not created with AXIS Camera Companion profile Playback To play a recording follow these steps 1 Use the timeline and calendar to find the recording 2 Select the camera in the timeline and move the playback marker y to the desired time 3 Click the Play button The recording is played as Selected Recording B Recordings from all cameras are played in the Camera Selector C Click on another video thumbnail in the Camera Selector C to play that as Selected Recording B The playback contro panel includes the following buttons from left to right Jump backward The number of seconds to jump backward is specified under Configuration gt Customize gt Jump back button Jump to previous recording start Jump to the previous recording If in the middle of a recording it will jump to the start of that recording Play Pause Start pause and resume playback Jump to next recording start Playback speed Place the mouse pointer over any of the playback control buttons to display the Playback sp
26. ed for the site the order will be updated in MyAxis If settings have been changed from a camera s Setup pages right click any camera and select Refresh or press F5 on your keyboard to update all cameras in the list Camera Thumbnail Name The name of the camera To change the Name click on the camera s name and enter a new name Status Camera status code e OK normal operation e Other status codes see Troubleshooting on page 28 Motion Detection Check the box to enable motion recording Continuous Check the box to enable continuous recording Storage Storage information e SD card e Network share e No storage no SD card or network share is used with the camera Audio Check the box to enable audio The checkbox is only visible if the camera supports audio If the checkbox is visible but disabled the camera firmware needs to be updated to enable audio AXIS Camera Companion User Manual Page 19 J Edit camera settings Current settings for the selected camera are displayed in the bottom pane Click to edit settings Camera Camera name The name of the camera Address Click on the link to open the camera s built in webpages Log in with user name ACCAdmin and the site password If no site password has been set use pass For information on how to use the webpages refer to the camera s User Manual available on www axis com Model Video port The video port shown when applicable Storage Sto
27. eed control Drag the needle forward or backward or place the mouse pointer over the control and scroll the mouse wheel to change playback speed O Mute Click to mute or unmute audio Audio volume Use the slider or place the mouse pointer over the slider and scroll the mouse wheel to change audio volume Export video clips To export a recording follow these steps 1 Use the timeline and calendar to find the recording to be exported 2 Move the playback marker y to the desired time Click Y Save Recordings 3 4 Drag the yellow markers to select the part of the recording to be exported 5 Use the checkboxes to select which cameras to export recordings from 6 Click Save to start exporting or Cancel to exit without saving The exported video clips are ASF files which can be played by for example AXIS File Player and Windows Media Player AXIS File Player is a free software included with the video clip The video clip is saved in the folder specified under Configuration gt Customize C Page 16 AXIS Camera Companion User Manual J Investigation Mode Investigation Mode allows you to step through the recorded video frame by frame to find the exact moment when an incident happended and take a snapshot from that moment To open Investigation Mode follow these steps 1 Use the timeline and calendar to find the recording 2 Select the camera in the timeline and move the playback marker y to the desired time
28. hat the user has permission to write to the network share network share AXIS Camera Companion User Manual Page 35 Automatic Storage Installation Unable to automatically If AXIS Camera Companion cannot configure the network storage devices configure the device automatically the share must be configured manually Click Next to set up the network share manually Assign Network Storage Users to the Cameras Wrong user name or password Enter the correct user name and password for that camera Unable to read from the network share Make sure that the user has permission to read from the network share Page 36 AXIS Camera Companion User Manual Recording and Playback Problems Storage problems Too few recordings from one If several cameras record to the same network share it might happen that of the cameras some cameras use lots of storage while there are very few recordings from one of the other cameras Possible solutions e Add more network shares for example by creating additional shares on the NAS Network Attached Storage e Goto Configuration gt Cameras gt Storage and reduce the number of days to store recordings Recordings are removed after The oldest recordings will be removed to make space for new recordings just a couple of days when the SD card or network share is full or after the number of days specified in Configuration gt Cameras gt Storage To keep recording
29. ient space for recordings space should be reserved on the share for each camera Note Make sure not to reserve all available space on the share Assign a unique user name with its own password for each camera to access the share Assign a quota of the storage space on the share for each user Please refer to the user documentation for the NAS to configure the share For troubleshooting information see Network Share Problems on page 34 When the share has been configured click Next Assign Network Storage Users to the Cameras To avoid storage conflicts between different cameras each camera should have a separate user on the storage device Enter the user name and password for the user associated with each camera Click to log on to the share For troubleshooting information see Network Share Problems on page 34 When a user has been assigned to each camera click Finish Set Camera Orientation Select how each camera is mounted This setting will affect how the image is dewarped and how the pan tilt zoom controls function Note This view shows the physical cameras All view areas on the cameras will be available regardless of the choices made If the camera orientation already has been set from the camera s built in web pages the camera is not visible in this list e Select Ceiling if the camera is mounted facing down e Select Wall if the camera is mounted facing sideways e Select Desk if the camera is mounted fac
30. ing up Click Next to continue Ready to Install Check that all settings are correct To change the settings click Back to return to the previous pages All settings can also be changed later Click Finish to install cameras After installation motion detection recording will start automatically on cameras with an SD card and on cameras using a network share Note The oldest recordings will be removed to make space for new recordings when the SD card or network share is full Storage Estimate The storage estimate on the Ready to Install page is calculated using AXIS Camera Companion default settings With these settings a camera using 720p HD recording and a 32 GB SD card can store 2 4 weeks of recording AXIS Camera Companion User Manual Page 11 The exact number of days recordings can be stored depends on several factors of which the amount of motion in the scene is the most important A scene with a lot of motion or a lot of detail requires more disk space compared to a scene with little movement Other important factors are the resolution and frame rate used for recording These settings can be modified from the Configuration gt Cameras page in AXIS Camera Companion Continuous recordings require more disk space than motion triggered recordings AXIS Design Tool can be used to calculate storage requirements Go to www axis com tools Finish The selected cameras have now been installed If any error occured duri
31. l receive an email with further instructions on how to reset your password Register New User Click Register new user to open a webpage where you can create a MyAxis account Fill out the form on the webpage and click Register new account When the registration is complete you will receive an email with further instructions Create Site site consists of up to 16 cameras The site is used to access live and recorded video export video clips and configure different settings Create a new site To create a new site 1 Enter a Site name 2 Entera Site password and re enter it to confirm the spelling Use a strong password to keep the site safe from unauthorized access 3 Click Next to continue Using a site password can prevent unauthorized access to the site The password is also used to access the cameras connected to the site If you do not want to use a password clear the Use site password box The site password is applied to all cameras on the site If you have a camera on a site and add that camera to a new site with a different password the camera will no longer be available in the old site Important Make a note of the password and store it in a safe place If the password is lost cameras must be reset to factory default and a new site must be created E AXIS Camera Companion User Manual Page 7 Connect Cameras Before proceeding to the next step make sure that e SD cards have been inserted not neces
32. n all cameras connected to the site Current password Enter the current password It is recommended to use password to protect the site New password Enter the new password Confirm password Re enter the new password to confirm the spelling Click OK to save the changes Enable Edit Operator or Viewer The operator and viewer accounts have different passwords and different access levels e The operator can access recordings and live view but cannot make any changes to the site e The viewer can only access live view The password is used to log on to the site and to access the cameras connected to the site If a password is changed the password will be changed on all cameras connected to the site It is recommended to use passwords to protect the site Password Enter the password Confirm password Re enter the new password to confirm the spelling Select Can use PTZ to enable the PTZ controls for the operator or viewer Click OK to save the changes Internet Access To access cameras connected to the site from the Internet Internet Access must be enabled Internet Access can only be enabled if the site is protected by a password and if you are signed in to your MyAxis account Sign In to your MyAxis account The Internet Access options are only available if you are signed in to your MyAxis account Click Sign In to open the sign in dialog see My Axis Account on page 6 for more information Enable Internet Ac
33. nP Is UPnP enabled If the router does not support UPnP or if Internet Access cannot be enabled even though UPnP is enabled port forwarding must be configured manually in the router Port forwarding also known as port mapping is a technique used to make devices on a private network LAN accessible from the Internet For instructions on how to configure port forwarding refer to the documentation provided with the router To get general information about port forwarding and communicating over the Internet see Troubleshooting on page 28 Camera status Unable to contact MyAxis The camera is configured but AXIS Camera Companion can not contact MyAxis Check your Internet connection OK Unresolved Is the camera registered to another MyAxis account If the camera is available on the network de select the checkbox and select it again to transfer the camera to the current site If the camera is not available on the network de selecting the checkbox will make the camera unavailable for the site AXIS Camera Companion User Manual Page 39 Storage Problems un U O o a Not mounted The SD card is not correctly mounted e Press OK to try to mount again e Eject and re insert the SD card and restart the camera e Restart the camera e Format the SD card in the camera web page Wrong file system The card is not formatted with ext4 and may become corrupted Press OK to format the card to ext4 N
34. ng installation error messages will be listed here If there are no errors the wizard closes automatically Note During installation SD cards are formatted Depending on the size of the SD card this might take several minutes If a camera could not be installed check that the camera is connected to the network that power has been applied and that the SD card is inserted correctly Click Close to close the wizard Cameras that were not installed can be added from the Configuration gt Cameras page Overview AXIS Camera Companion has three pages Live View display live video from connected cameras Recordings play and export recordings Configuration configure recording and storage settings set up Internet Access and customize AXIS Camera Companion To navigate between the pages click one of the icons in the upper left corner Note A number on the configuration icon indicates that there is a number of cameras with errors Go to the configuration page to resolve these errors To display this help click O and select Help or press F1 on your keyboard To switch to another site click select Switch to Site and select a site from the list If there are many sites click in the text field and start typing the name of a site to filter the list To log off from the current site click O and select Log OFF C Page 12 AXIS Camera Companion User Manual J Live View The Live View page displays live video from the
35. ons cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and software updates e find answers to resolved problems in the FAQ database Search by product category or phrase e report problems to Axis support staff by logging in to your private support area e chat with Axis support staff selected countries only e visit Axis Support at www axis com techsup Learn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides q AXIS Camera Companion User Manual AXIS Camera Companion aa 5 Getting Started avril EA ten 5 MPONESITS a a ra AS AD A dors 5 LOG ON gas a AAA 5 LOG ON Problems sea e A a a ads 5 MIV AXIS ACCOUNT i 6 SIONS ee a end Santee E A O Ea eee A AE E 6 Forgot passWord escitas a A De refers 6 Register NEW USET caca als 6 Create Hei sata a 6 EEEE AS A O 6 Connect Cameras gt si a a deta 7 Power over Ethernet ua a a ie 7 Wired Cameras aceso de eaten eta ias 7 Other camera MS td be gt dot ap 7 Select Camelas ia aa baie o ias 8 Add cameras erren a aaa 8 Ada camera manually wake ste Kia tee a ek da WR ta D a aA 8 Set Up a Network Shan Mn Li EE RE ee ud 8 selecta storage UIC aa ee E A 9 Enter network share manually 9 Network storage user name and password
36. ontact information Click Add to add support contact information Once the contact information has been added click Edit to edit the information or click View to view it Contact Information The contact information dialog is used to provide support information to the user Enter company name in the top field and contact information in the bottom field Web and email addresses will automatically be converted into links limited to one address per line To add a company logo click Add Picture Click Clear to delete all information from the dialog Click Preview to see a preview This is what the user will see when selecting Contact information from the help menu Click OK to save or Cancel to close the dialog without saving Save System Report The System Report is a zip file containing logs and reports for system analysis and troubleshooting If contacting Axis Technical Support please provide a System Report with your query To generate a system report 1 If possible log on to the site before generating the system report Click to open the Help menu 2 3 Select Save System Report 4 Select a folder to save the system report in and click Save Update AXIS Camera Companion To check if a software update is available 1 Click C to open the Help menu 2 Select Check for Updates 3 Follow the on screen instructions C Page 28 AXIS Camera Companion User Manual Troubleshooting For solutions to common p
37. ord since the signature is not valid without it Select Sign without password to create a normal digital signature Click OK to save the video clip with its signature or click Cancel to close the dialog without saving C Page 18 AXIS Camera Companion User Manual J Configuration The Configuration page is divided into these four tabs E Cameras Add and remove cameras change storage and recording settings amp Site Change site name and site password export the site Internet Access Configure Internet Access 7 Customize Customize AXIS Camera Companion g Cameras Add and remove cameras and edit camera settings B Add a new camera to the site E Remove the selected camera The selected camera can also be removed by pressing Delete on your keyboard Po Time settings Configure the date and time settings for all connected cameras ci Rotate counterclockwise Depending on camera model the image can be rotated in steps of 90 or 180 degrees D Rotate clockwise Depending on camera model the image can be rotated in steps of 90 or 180 degrees Cy pa Overlay settings Configure overlay text date and time E Edit settings Configure camera storage and recording settings Camera List All the cameras connected to the site are shown in a list Change the order of the cameras by dragging and dropping Changing the order in this list will also change the order in live view and recordings If internet access is enabl
38. ote All contents of the card will be lost Disk is locked Access the camera web page and make sure the storage is not set to locked Network Share The camera does not have write permissions to the database and recordings on the network share Try changing access permissions for the camera user Write permission error Disk is locked Access the camera web page and make sure the storage is not set to locked C Page 40 AXIS Camera Companion User Manual gt Keyboard Shortcuts These keyboard shortcuts are available in different views of AXIS Camera Companion Fl Opens these help pages The help viewer will automatically attempt to open the most relevant page F5 Refresh the view This can be used to update a list of devices Esc Cancel the current operation Del Remove the selected camera from the site This only works in configuration workspace Zoom in This only works in recordings or live view workspace Zoom out This only works in recordings or live view workspace Ctrl G Go to time This only works in recordings workspace User Manual Ver 1 0 AXIS Camera Companion Printed November 2013 Axis Communications AB 2013 Part No 51468
39. r the network share if required by the network share 3 Enter the Password for the network share if required by the network share 4 Click Next Network storage user name and password Enter the user name and password for the storage device If the storage device is configured to be used without logging in a user name and password is not required However it is recommended to configure the storage device with a user name and password to protect the recordings For troubleshooting information see Network Share Problems on page 34 Click Next Select a network share AXIS Camera Companion automatically searches the storage device for shares To repeat the search click Refresh Select the share to be used for the camera If a suitable share does not exist on the stogare device go to the storage device s configuration web page to set up the share For troubleshooting information see NetworkNetwork Share Problems on page 34 Click Next Automatic Storage Installation AXIS Camera Companion can automatically configure a NAS from ONAP The automatic configuration requires an administrator password for the NAS If prompted enter the user name and password for an administrator account and click Next For more information about network storage problems see Storage Problems on page 39 C Page 10 AXIS Camera Companion User Manual J Reserve Recording Space on your Network Share To ensure that each camera has suffic
40. rage type SD card or network share Keep for Number of days to keep recordings Oldest recording Oldest recording on the SD card or network share Motion recording Resolution Resolution used for recording Frame rate Frame rate used for recording Schedules Schedules used for recording Continuous recording Resolution Resolution used for recording Frame rate Frame rate used for recording Schedules Schedules used for recording C Page 20 AXIS Camera Companion User Manual gt Overlay Settings Overlays are displayed superimposed on the video image and are used to provide additional information for example date and time or the name of the camera Show text Select this option to display an overlay text Show date and time Select this option to display date and time as overlay Select the date and time formats from the drop down lists Time Settings It is important that all cameras in the system are synchronized to the same time Note Changing the time on the cameras could cause problems with the recordings e lt can become difficult to find earlier recordings in the time line e lt can trigger an automatic removal of old recordings e lt can become impossible to play back old recordings Set time 1 Back up your recordings before setting the time For information about how to export recordings see Export video clips 2 There are three options to set the time on all cameras e Select Axis Interne
41. resolution and rotate the image on the Configuration gt Cameras page Read more about Axis Corridor Format on www axis com Video encoder resolutions When using a camera connected to a video encoder some of the following resolutions may be available D1 highest resolution 4CIF 2CIF C Page 24 AXIS Camera Companion User Manual J CIF QCIF lowest resolution Schedules The camera can be configured to record all the time or to record according to one or several schedules To record all the time select Always on To enable a schedule select Schedules and then select a schedule from the list To create a new schedule click New To modify a schedule highlight the schedule and click Edit To delete a schedule highlight the schedule and click Delete 4 Site The site name and access accounts can be changed on the Site tab A configuration sheet showing an overview of the site configuration can be saved to a pdf file The site can be exported to a file which can be imported when creating an AXIS Camera Companion site on another computer or smartphone The exported site is an accs file Name To change the site name click on the name Enter a new name and click OK Access Accounts It is possible to have up to three accounts for AXIS Camera Companion The accounts have different passwords and give different access levels Le Administrator Can change settings access recordings and live view Ke Operator
42. roblems refer to the following topics e Camera Discovery Problems on page 32 e Network Share Problems on page 34 e Recording and Playback Problems on page 36 e Internet Access Problems on page 38 e Storage Problems on page 39 AXIS Camera Companion User Manual Page 29 Camera LED indicator LED indicator is unlit Refer to the camera s Installation Guide for description of LED indicator behavior For some camera models some LEDs are unlit under normal operation Camera status codes Connecting AXIS Camera Companion is trying to contact the camera Missing decoders Video cannot be displayed because necessary decoders are not installed To install decoders open the camera s built in webpages in Internet Explorer When prompted install AXIS Media Control AMC which includes the necessary decoders For instructions see Accessing a camera s built in webpages on page 30 No storage An SD card or network share is not available Storage error The network share is disconnected or the SD card is unmounted For more information see Storage Problems on page 39 or Network Share Problems on page 34 C Page 30 AXIS Camera Companion User Manual J Video display problems Display problems in live view Possible solutions ari payback e Update the graphics card driver e Go to Configuration gt Customize and disable hardware rendering see Video rendering on page 26 Replacing an SD card
43. s for more than a few days the size of the recording files must be reduced Go to Configuration gt Cameras and edit the Motion Recording or Continuous Recording settings Try one or more of the following e Reduce the frame rate e Reduce the resolution e Use motion recording instead of continuous recording e Seta schedule to record only during specific time periods e Reduce the motion detection sensitivity AXIS Camera Companion User Manual Page 37 Playback problems If too many cameras record to the same NAS Network Attached Storage it might happen that video freezes during playback Video freezes in playback Reduce the number of cameras recording to the same NAS for example by using several NAS devices or by configuring some cameras to record to SD cards instead The error message Media Components Missing may appear if AXIS Camera Media Components Missing Companion is installed on a server To solve this install Desktop Experience 1 In Windows click the Start button and select Administrative Tools gt Server Manager 2 Select Features gt Add features 3 Follow the instructions to install Desktop Experience Page 38 AXIS Camera Companion User Manual Internet Access Problems If Internet Access cannot be enabled check e Is the router connected to the Internet Can you access Internet from the computer e ls there a firewall that prevents access e Does the router support UP
44. sary if using a NAS Network Attached Storage for recording e Cameras are connected to the network e Power has been applied e Cameras LED indicators indicate the correct conditions product dependent refer to the camera s Installa tion Guide Important Use empty SD cards If the SD card has a file system other than ext4 the card will be formatted when the camera is added to AXIS Camera Companion last step in this wizard Any material present on the SD card will be deleted when the card is formatted When all cameras are up and running click Next to continue Power over Ethernet The instructions on the Power over Ethernet tab show how to connect AXIS M3004 to a PoE enabled network Note Power over Ethernet PoE is a technology that enables a network device to be powered by the network cable Remove camera casing Insert the SD card not necessary if using a NAS Network Attached Storage for recording Connect the network cable Wait until the Status LED indicator on the front side turns green PAI Ea Wired Cameras The instructions on the Wired Cameras tab show how to connect AXIS M1013 and AXIS M1014 to a wired network Insert the SD card not necessary if using a NAS Network Attached Storage for recording Connect the network cable Connect power Wait until the Status LED indicator on the front side turns green Be ONS 3 Other camera models For other camera models refer to the camera s Install
45. st When objects are detected the camera will start recording Area of Interest The Area of Interest is a virtual area that is defined in AXIS Video Motion Detection to detect moving objects When an object enters that area the camera starts recording The area is defined by a polygon of 3 20 points The default area of interest is a square placed in the center of the image The area of interest can be moved by placing the pointer over the area When the pointer becomes a cross click and drag to desired area To move a point left click on it and drag to a new position To add points click on a line To remove a point select itand click Remove point or right click on the point you want to remove q AXIS Camera Companion User Manual Page 23 Exclude Area The Exclude Area is a virtual area that is defined in AXIS Video Motion Detection whenever it is required to mask a part of an area of interest to avoid unwanted triggering of camera action It can be defined when swaying objects such trees or flags are inside the area of interest Check the Enable exclude area box to add an exclude area The exclude area is defined by a polygon of 3 20 points The exclude area can be modified in the same way as Area of Interest New Edit Schedule To create or edit a schedule follow these steps 1 Enter a descriptive Name for the schedule 2 Select Entire day to record the entire day or select Specify start and end time and enter the Start
46. t time server and click OK to synchronize the cameras with Axis internet time server This requires the cameras to be connected to the internet e Select Other NTP server type in the address to the NTP server and click OK e Set time manually Click Set Time to synchronize the time of the cameras with the computer time and time zone 3 Click Yes in the dialog that appears Camera Properties Camera name The name of the camera To change the name click in the field and enter a new name Address The camera s IP address Click on the link to open the camera s built in webpages Log in with user name ACCAdmin and the site password If no site password has been set use pass For information on how to use the webpages refer to the camera s User Manual available on www axis com Model Camera model S N The camera s serial number printed on the camera label Firmware The camera s firmware version Video port The video port Applicable when using a video encoder with multiple video ports or a camera with multiple view areas Storage Select storage Select the storage device SD card or network share to use with the selected camera To connect a new network share click Add Network Share Warning Recordings made to the network share can no longer be accessed if the share is replaced Days to keep recordings Enter the number of days to keep recordings or select Max to keep recordings until the storage device is full Re
47. techsup and download the latest firmware Open the camera s Setup pages in a web browser Go to Setup gt System Options gt Maintenance Specify the path to the firmware file and click Upgrade The upgrade process can take up to 10 minutes Do not disconnect power during this time After upgrading the camera will restart automatically When the firmware has been upgraded open AXIS Camera Companion go to Configuration gt Cameras and click B to add the upgraded camera to the site oP N gt Page 34 AXIS Camera Companion User Manual Network Share Problems Enter Network Share Manually Could not contact the Verify the path to the network share network share Unable to read from the network share Make sure that the user has permission to read from the network share Network Storage User Name and Password Wrong user name or password Enter the correct user name and password for the storage device Select a Network Share Wrong user name or password Enter the correct user name and password for the storage device Could not verify network AXIS Camera Companion can access the cameras and the network share but share for cameras the cameras could not acces the network share Check the network settings Could not mount the network Verify the path to the network share share Make sure to use the correct user name and password Unable to write to the Make sure t
48. the desired camera Press Esc to exit the split view Turn Light On Off Note Light is supported by selected camera models The light on the camera can be turned on and off To switch between the two options right click in the Selected Camera area B and select Turn Light On Off AXIS Camera Companion User Manual Page 13 Original Video Size Video can be shown in original size or be stretched to fit the size of the Selected Camera area B To switch between the two options right click in the Selected Camera area B and select or clear Original Video Size If the original size is larger than the Selected Camera area the video will be shrinked even if Original Video Size is selected Pan tilt and zoom Note Pan tilt and zoom PTZ is supported by selected camera models To pan and tilt click in the video image to steer the camera view to the new position To zoom in and out press or on your keyboard or scroll the mouse wheel To enable digital PTZ for cameras that support mechanical PTZ right click in the video image and clear the Use Mechanical PTZ box When using a camera with PTZ functionality preset positions can be set up from the camera s built in webpages A preset position is a predefined camera view which is used to steer the camera directly to a specific location To go to a preset right click in the Selected Camera area B select PTZ Presets and select the preset To set up preset positions
49. time and End time or use the sliders to set the times 3 Select the Days on which the schedule should be active 4 Click OK to save the schedule Continuous Recording Configure the continuous recording settings to suit image quality requirements and available disk space Recording profile Resolution A high resolution makes details in the image clearer and sharper Depending on camera model the aspect ratio is given in parentheses after the resolution See below Frame rate Number of frames per second A small value may cause the video to appear uneven or jumpy What resolution and frame rate to select depend on image quality requirements and on the available space on the SD card or network share Using high resolution and high frame rate normally improves image quality but requires more disk space When recording to an SD card disk space is limited To be able to save recordings for several days resolution and frame rate may need to be reduced at the expense of image quality The values required for acceptable image quality depend on factors such as lighting conditions and the amount of motion in the area under surveillance Aspect ratio Aspect ratio is the ratio of the image width to the image height Most cameras support 4 3 16 9 and 16 10 aspect ratios The 16 9 and 16 10 aspect ratios are widescreen formats The 4 3 aspect ratio is used in conventional TV monitors For Axis Corridor Format select a 16 9 aspect ratio
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