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G-Series User Guide

1. 1 2 3 7 9 for any digits within brackets in this example 1 2 3 7 8 9 are all permitted period wildcard matching any number of digits which follow primarily used for international calls with varying numbers of digits wildcard which causes pattern matching to stop once no other matches exist first colon lists the number of digits to remove from the beginning of the dialed number prior to sending dialed number to outside line second colon optional followed by prefix which will be prefixed to dialed number W wait 5 sec Used only with suffixes denotes number of 5 sec delays prior to dialing suffix suffix digits to be added to the end of the dialed number Positron Telecommunication Systems Inc G Series Examples 117 NOTE The examples are presented in order of increasing complexity However the system will execute the dial plans in sequence and allow the first rule matched to be executed _9NXXXXXXXXX 1 North American ten digit calls In this example the 1 will cause the leading 9 to be stripped off and the remaining 10 digits to be passed to the outside line Note that in this rule the first digit after the 9 cannot be 0 or 1 Because N and X s are used in the rule the leading _ underscore character is required _91NXXXXXXXXX 1 North American toll call where 1 is required before the area code _98XXXXXXXXX 1 1 North American to
2. A confirmation dialog box will appear after the control has been clicked appearance may differ Message from webpage x 2 j Are you sure you want to create configuration files Cancel Figure 23 Create Configuration confirmation dialog A confirmation dialog will indicate that either the configuration files have been applied or that updating the configuration files has failed Message from webpage x A Successfully created configuration Figure 24 Create Configuration confirmation dialog 54 Positron Telecommunication Systems Inc G Series Admin Account This menu allows for the setting and changes to the username and password which can be used to secure the web interface The default username and password for the system is listed on Page 44 Y NOTE In the event that the login information is forgotten or misplaced then a system reset must be performed and the System Restore to the last saved Backup must be performed Admin Account Please create a name and password for the administrator of this system The administrator will be able to add and modify all parameters on the system so it is wise to choose an unknown name and password and not to share the details Name POT Password a Verify Password NN Apn Figure 25 Admin Account Menu Screen 55 Positron Telecommunication Systems Inc G Series Maintenance The Maintenance Menu comprises e Date and Time e Firmware Upgrade
3. Disabled Disabled Disabled Disabled Disabled Disabled Cancel Save Figure 61 IVR Menu Screen Y NOTE The IVR extension must first be created in Users gt Extension with the type IVR Y NOTE Any other extensions that will be used within the IVR menu should also be created at this time These extensions can be for people departments ring groups and departmental voicemail boxes Y NOTE Before navigating away from this page for any reason remember to click Save to save your work to that point If you do not click Save the interface will not retain any work to that point 94 Positron Telecommunication Systems Inc G Series Y NOTE After verifying the operation of the IVR menu be sure to click Create Configuration to make the changes active To create an IVR menu e Open the menu PBX gt IVR Menus and open the new IVR by clicking Edit The IVR screen will appear with the selected IVR application s name and extension shown at the top e Select the Allow dialing other extensions checkbox to allow users to dial those extensions at any time in the IVR process e NOTE A malicious person may use this process to locate an outside line and use it for fraudulent purposes Callers from outside should be confined to using individual key presses to locate extensions and not be allowed to dial other extensions e In the Step column select Answer from the drop down menu Answer is
4. The Time Frame called Open is in effect from 9AM to 5PM using 24 hour clock Monday to Friday of any month starting immediately Y NOTE is used to indicate don t care The organization may choose to allow use of outgoing analog trunks during all periods while the Open time frame is in effect 102 Positron Telecommunication Systems Inc G Series Time Frames Name Start Time End Time Start Week Day Start Month Day End Month Day Start Month End Month Cancel _Save Figure 69 Time Frame Menu Screen Example The Time Frame called Christmas is in effect from the 25th of December to the 27th of December inclusive NOTE is used to indicate don t care The organization may choose to restrict the use of outgoing analog and SIP trunks 103 Positron Telecommunication Systems Inc G Series User Templates User templates permit the establishment of default settings which can be applied to a group of extensions Multiple templates will allow like settings to be applied to groups of similar extensions User Templates PTS internal Edit add Figure 70 User Templates Menu Y The PTS internal template is shipped with the system It provides settings common to extensions used internally within an office 104 Positron Telecommunication Systems Inc G Series User Template PTS internal Name NAT ENE PTS default Def
5. e Reset to Defaults e Backups e Storage Date and Time Y This menu is to be used only where it is not possible to connect to an NTP time server The timezone and NTP are set in System gt Network The G series has battery backed up clocks and as a result when the system has been reset the system time will be reset automatically Time information is important as it provides the timestamps for recordings system operation and controls the operation of Time of Day dialing rules Maintenance Date and Time Firmware Upgrade Reset to Defaults Backups Storage Set the time and date for your device This setting is important for your voicemail and call data records as well as any time sensitive setting Current time Thursday October 22 2009 11 32 28 AM METAS 2009 Month Day Hours Minutes Seconds 23 y Figure 26 Maintenance Menu Date and Time Tab Screen To set system time equal to host time Y Note In normal operation the time server specified in the System gt Network screen will provide the system time e Click Apply to set the time on the equal to the time of the host computer Y The timezone and NTP time server are selected in System gt Network 56 Positron Telecommunication Systems Inc G Series Firmware Upgrade e When system firmware upgrades are available they can be loaded into system memory using the Firmware Upgrade Tab Obtaining Firmware Upgrades To obtain a firmware u
6. gt Dial Plans gt Rules 4 Load music on hold and or IVR files PBX gt Sound Manager gt Music on Hold IVR 5 Configure Music on Hold PBX gt Music on Hold 6 Verify and Edit user templates PBX gt User Templates 7 Configure Extensions Users gt Extensions 8 Configure time frames PBX gt Time Frames 9 Configure IVR Information Needed Number type and telephone numbers of analog lines optional Fax machine info Account information for VoIP lines Routing for outgoing calls which will be routed to analog lines which to VoIP etc Plan for outgoing calls which will be routed to analog lines which to VoIP etc Uploading wav sound files to be used for music on hold MoH IVR menus Selection of audio files to use Creating groups with similar outgoing call permissions List of users extension numbers to assign email addresses for voicemails Policy for assigning voicemail passwords Attaching user templates to extensions Determination of outgoing call rules varying by time of day weekdays holidays etc Design of custom IVR Positron Telecommunication Systems Inc G Series 40 PBX gt IVR Menus 10 Configure conferencing Users gt Conference Bridge 11 Configure ring groups Users gt Ring Groups 12 Configure incoming call handling PBX gt Incoming Calls 13 Configure PBX general settings PBX gt PBX Settings programs Co
7. 18 Call Detail Records Syslog Screen ees see ee ee ee ee AR Ee 51 Figure 19 Asterisk Messages Log Screen see ee Re ee ee Re ee ee AR Ee 51 Figure 20 GUI Messages Log Screen se ee ee Re ee ee ee Re ee ek AA RE ee 52 Figure 21 Web Server Log SO cuca isc 52 Figure 22 System Tab saat et cence lia 53 Figure 23 Create Configuration Control iss ees KERE Eg Gee ee se Ek 54 Figure 24 Create Configuration confirmation dialog ese ee ee Re 54 Figure 25 Create Configuration confirmation dialog ese ee ee ee Re ee 54 Figure 26 Admin Account Menu Screen ii see ee ee Re ee ee Re ee ee AR Ee 55 Figure 27 Maintenance Menu Date and Time Tab Screen ese ee ee 56 Figure 28 Positron Telecom Upgrade Page sees esse se ee ee ee Re ee ee AE Ee 58 Figure 29 Positron Telecom version txt Page ees ees see ee see ee ee ee ee 58 Figure 30 Positron Telecom change log txt Page at URL http positrontelecom com G124 Change Log D ee ee ee ee 59 Figure 31 Positron Telecom menu Page iese ees ee se ee ee oe ek ee ee Re ee ee ee 59 Figure 32 Maintenance Menu Firmware Upgrade Tab HTTP Screen 60 Figure 33 Maintenance Menu Firmware Upgrade Confirmation ccccn 60 Figure 34 Maintenance Menu Firmware Upgrade CompletiON sesse esse ee 61 Figure 35 Maintenance Menu Firmware Upgrade Tab TFTP Screen 62 Figure 36 Maintenance Menu Firmware Upgrade Tab Local Scre
8. 2 FXS Port for analog phone or fax machine Audio input jack for streaming music on hold Audio output jack from overhead paging systems 128 ms echo canceller in hardware Four port Ethernet Switch Expandable on board storage through a Compact Flash Interface or dual USB ports Local and Remote Web based configuration aa POSITRON G 124 CF SLOT POWER AUDIO Figure 3 G 224 20 Positron Telecommunication Systems Inc G Series Indicators 21 e 7 LEDs on Front Plate o 4 ISDN Orange o 1 Globe o 1 Tick o 1 Power e Ethernet Connector on rear plate o LED 1 10 100 MBs Indictor o LED 2 Activity Positron Telecommunication Systems Inc G Series G 320 E1 T1 PRI Sophisticated Integrated PBX functions in a single board Single E1 T1 PRI Ports Support for up to 4 VolP Lines 2 FXS Port for analog phone or fax machine Audio input jack for streaming music on hold Audio output jack from overhead paging systems 128 ms echo canceller in hardware Four port Ethernet Switch Expandable on board storage through a Compact Flash Interface or dual USB ports Local and Remote Web based configuration Figure 4 G 320 E1T1 PRI 22 Positron Telecommunication Systems Inc G Series Indicators 23 e 7 LEDs on Front Plate o 4 E1 T1 Status Yellow Red Blue o 1 Globe o 1 Tick o 1 Power e Ethernet Connector on rear plate o LED 1 10 100 MBs Indictor o LED2 Activity
9. 20 working days from date of receipt In emergency situations special arrangements can be made All repaired items are warranted for a period of 90 days Before returning any items to Positron for repair warranty repair or replacement call the Repair department to obtain a Return Material Authorization RMA number Parts returned without RMA numbers cannot be accepted The RMA number must always be clearly marked on all boxes crates and shipping documents Bulk repairs more than five items will require additional processing time so please take this into consideration when requesting an RMA number To accelerate the repair process whenever possible include a report detailing the reason for return with the unit s Also please include the name and phone number of a person who can be contacted should our Repair department need further information When packing items being returned for repair please ensure they are properly packed to avoid further damage Positron Telecommunication Systems Inc plug in cards should never be shipped while installed in a shelf this will cause damage that can extend the repair period Positron Telecommunication Systems Inc Warranty Subject to the provisions of this paragraph Positron warrants that the equipment shall perform in accordance with Positron s specifications The warranty remains valid for two 2 years from the date of shipment The warranty fully covers workmanship materials and labor P
10. Figure 36 Reset to Factory Settings confirmation dialog e Click OK to restart the system e A message will be displayed indicating a 100 second wait The system will be reset when the unit s green LED lights continuously e Enter the web interface default address of 192 168 1 2 in the browser as well as the default system password as indicated in the Login section on page 43 63 Positron Telecommunication Systems Inc G Series Backups Used to perform configuration file backup and restore functions Backups are stored on the card s onboard memory They can be downloaded as tar gz files onto the host s filesystem Before performing a Firmware Upgrade or Reset to Defaults A it is highly recommended that the configuration file is backed up for restoration after the system is restarted Y Backups can be performed during normal system operation however Firmware Upgrades and Resets will terminate all calls Maintenance Date and Time Firmware Upgrade Reset to Defaults Backups Storage Logs Richard Wednesday February 17 2010 10 21 33 AM Ikgc Friday February 19 2010 10 47 06 AM Delete Delete Name Backup TFTP SLocal A 192 168 1 1 Fle Name Figure 37 Maintenance Menu TFTP Section To set the TFTP server e Click System Network e Enter the correct value in the TFTP Server box e Click Get 64 Positron Telecommunication Systems Inc G Series ME TE MN 122 168 1 100 AITSA 1 256601
11. Google DE Search 1 Ss D jr Favorites 29 e http positrantelecom X 8 Portable Bookmark Date February 25 2010 Change Log 6124 0 0014 Bug Data on Compact Flash and USB is lost when doing Bug DMA Fix resolve loss of packets Feature Up down buttons implemented in dialplan rule Feature Introduced interoffice checkbox in dialplan 1 Feature Add DID as an option in the To Field for Incc Feature Added GSM codec as an option for SIP and IAX SIP Carrier SIP Gate UK VoIP provider added on to the Feature CallGroup and Pickupgroup Options added for t Feature Disable Voicemail option for sip and analog Feature Add fax detect option analog under PBX Sett Figure 29 Positron Telecom change log txt Page at URL http positrontelecom com G124 Change Log txt e Right click the appropriate link and do a Save Target As G124 Latest Release is G124 0 0014 Version http positrontelecom com G124 version txt Change Log http positrontelecom com G124 Change Log txt Firmware http positrontelecom com G124 uImage md5 Figure 30 Positron Telecom menu Page 59 e Locate the directory for your download on your local file system e Give it the filename exactly as shown on the web page In this example use ulmage md5 Include the quotation marks Positron Telecommunication Systems Inc G Series To upgrade the firmware using the Positron Telecom Web Interface e Ensure
12. Logs Syslog z Refresh Download Figure 17 Call Detail Records Syslog Screen Logs IEEE Reres downioas Figure 18 Asterisk Messages Log Screen 51 Positron Telecommunication Systems Inc G Series Figure 19 GUI Messages Log Screen Logs Web Server y Refresh Download Figure 20 Web Server Log Screen 52 Positron Telecommunication Systems Inc G Series System Tab Us Create Configuration Admin Account Maintenance Network CDR Recordings Restart Figure 21 System Tab The System Tab provides access to 53 e Create Configuration to update system configuration files e Admin Account to set system password e Maintenance to set date and time information and provides tabs for firmware upgrading resetting to defaults settings backup restore functions and formatting CF memory e Network to configure time zones system servers and IP addresses e CDR to display Call Detail Records e Recordings to list and control of playing and deleting phone call recordings e Restart to reset the system Positron Telecommunication Systems Inc G Series Create Configuration The Configuration Control updates system configuration files following changes done in the Web Interface Y Note Until the control is clicked changes made to configurations will not be applied Admin Account Maintenance Network CDR Recordings Restart Figure 22 Create Configuration Control
13. MGA Ee EE N EG iio pues 57 Obtaining Firmware Upgrades ss Es Hos EE AD Re Ena reee 57 Resetto Deal Stan ie 63 BackUPS pour ro AE EE EA OE TR 64 Storage eee gee eet EE NE OE EA HEM OR N 67 Kole MO N EA EE ELANDE EO 68 NEON asno OE EE NE EE 70 Positron Telecommunication Systems Inc G Series CB OT 75 AOS A Ad dia EE 76 FRE STANT is casa Ee ON AE IE DAS EE EE 77 Us acta acted ait va dasa Ge eg de ee 78 EXPANSION di 79 Conference Bridges Ee ia aja 87 FRING GTOUBE iS RE ies SE tine nek a ee iene elit Oh cca 89 O 92 MEMES SAS 94 Time ames 101 User Templates so vane err SE e a a elds oie tas 104 Sound MANAGE revis ie EER ED E Rg E EE id 107 MUSIC ON Holder ES RE SS Na 107 MEE EE RE RE ER AR aa dak 108 A RE AE SE Ge ee EG ee be 110 Music om FIOIGs aria ornato 111 Vere le de EE e a a EE Non 112 Dial Plans esse EE co EE alas nhs Ve ba Ri EG Ee Ges ER Se Ee Ee 114 TAKES LINES ERGE A SE EE ER BE EN Si Ee e Eg n ie 120 DIS A it SE ED EE IE Ee Selah 127 PBX Settings ME ses O es meet Ge GE EE oe ee 129 EOS EE ES tree an ieee DE GE lak ads 134 eed di AE EN EE OE OK RE EE EE 135 Systeri Detalla AOS 137 Default Seilindgs Hs ES RE SS EE E Ne elec Se ER Se ats 138 klei ARE A NE OE OE OE Ee 141 Linitix Kernel Icons EE AE SEE EL RD ER Re AE N Ee GE Ee Ge eg Ee 142 ae dei A EE MR aE 148 DUS YOOX licensa sacra EE DE GE EG ER ee es ED eg N aae 148 Pe NIGENSE EE EE EE OT 148 A RE N SE EDE EG Ses GR Ed Joes 148 expand ICA EE EE dl ce 148 GOD
14. ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING INANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The license and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution license including the GNU Public License 156 Positron Telecommunication Systems Inc G Series ntp and ntpdate license not found zlib h interface of the zlib general purpose compression library version 1 2 2 October 3rd 2004 Copyright C 1995 2004 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice ma
15. Telecom s the G Series family of appliances provide standalone PBX and telephony ports creating a seamless gateway to the cellular traditional telephone and VoIP worlds by combining them into a single integrated device The Positron Telecom G Series products are an affordable scalable solution for single point of contact communication needs enabling customers to communicate through either VoIP or telephone lines or a mix of the two provides a centralized communication point and routes calls accordingly to desk home or cellular phone The G Series also provides customized greetings per user lower cost long distance and a true one inbox solution for email fax and voicemail The G Series appliances provide both telephony and PBX on the device itself The G Series are standalone systems that provide all the functionality integrated into the device itself including streaming music on hold port overhead paging system port integrated telephony ports USB ports for external storage support Ethernet switch power failure port by pass and much more 15 Positron Telecommunication Systems Inc G Series The G Series Overview G 124 Analog Sophisticated Integrated PBX functions in a single board 4 Analog FXO Ports Support for up to 4 VoIP Lines 2 FXS Port for analog phone or fax machine Audio input jack for streaming music on hold Audio output jack from overhead paging systems 128 ms echo canceller in hardware Four port E
16. Waiting Indicator NAT Network Address Translation NTP Network Time Protocol OS Operating System 135 Positron Telecommunication Systems Inc G Series PBX Private Branch Exchange PIN Personal Identification Number RFC Request for Comments RTP Real time Transport Protocol RTP Real time Transport Protocol RX Receive SIP Session Initiation Protocol TOS Type of Service TTL Time to Live TX Transmit UDP User Datagram Protocol URI Uniform Resource Identifier VOIP Voice Over Internet Protocol Zap Zaptel 136 Positron Telecommunication Systems Inc G Series Appendix 2 System Defaults 137 Positron Telecommunication Systems Inc G Series Default Settings The following are default settings currently shipped with the V 114 Y NOTE As the systems evolve the following information will most likely change Login Username admin Password password changes in System gt Admin Account Analog Set FXS Analog telephone extension 6002 changes in Users gt Extensions Analog Lines FXO Analog telephone lines 1 4 Enabled changes in PBX gt Trunks Lines Network Settings TFTP Server 192 168 1 1 NTP Server pool ntp org Time Zone Eastern GMT 5 IP Address 192 168 1 2 Default Gateway 192 168 1 1 DNS Server 192 168 1 1 Mailhub mail changes in System gt Network Outward Dialing Rules e 9 followed by 10 digits
17. allocated by the Positron unit DHCP Lease Time sec If DHCP is enabled on a dedicated LAN used only for the telephone sets this determines the time that the IP addresses remain allocated The default time set is 24 hrs Renewing the lease is important when Wifi phones or laptops with soft phones connect to the network temporarily throughout the day In this case the IP address given to a device which quits the network cannot be reused until the lease time expires In some cases this would tie up the entire IP address range as defined above blocking subsequent devices from logging on to the network IP Address Sets and displays the IP address of the card and its web interface Subnet Mask Sets and displays the subnet mask for the current network This information will be supplied by the network administrator Default Gateway Sets and displays the IP address of the gateway used by the current network This information will be supplied by the network administrator DNS Server Sets and displays the IP address of the network s Domain Name System DNS server This information will be supplied by the network administrator SIP Localnet This setting is used in offices which use VPN Virtual Private Networks which will establish multiple networks where phones are registered More details and assistance in setting this are available from Positron Telecom 72 Positron Telecommunication Systems Inc G Series S
18. country of operation for the PBX By selecting the appropriate country certain telephony parameters will be automatically applied Language Drop down menu to select language for the available sound files English is the default language for sound files shipped with the system Contact Positron for other language files Maximum Users Specify the number of simultaneous users of the PBX system Allows the system to more accurately allocate resources Maximum Conference Rooms Specify the number of conference bridges Allows the system to more accurately allocate resources Blind Transfer When the transfer is done through the PBX user enters 1 and dials extension then hangs up This is sometimes called Cold or Unattended transfer Warm Transfer When the transfer is done through the PBX user enters 2 and dials extension talks to the called extension then hangs up Sometimes called Attended transfer Pick up Identification of the pickup groups available on the system comma separated Voicemail Extension Extension to be used when system users call in for messages Remote Voicemail Extension Extension to be used when system users call in for messages from outside the network 0 Extension Voicemail Extension to be dialed when a user of an IVR system dials 0 Defaults to 6000 130 Positron Telecommunication Systems Inc G Series Extension Voicemail Extension to be dialed when a use
19. extension Y NOTE See the PBX gt User Templates section for details First Name Last Name The extension user s name information is used in the automated directory which will permit callers to spell either first or last name Y NOTE Choice of searching the first or last name for directory is done in the main IVR menu Voicemail Access Code Accommodates up to 8 digits Password The user s numeric password for voicemail access CallerlD Certain analog and VOIP carriers will permit the setting of the caller ID displayed on the called phone Y NOTE Enter the CallerlD as numeric or alphanumeric text as applicable External CallerlD In Directory Determines whether the name information entered above will be placed in the extension directory system for use by incoming callers Can be monitored Email Address The full email address of the user to which voicemail attachments will be sent 84 Positron Telecommunication Systems Inc G Series Phone Model Provides configurations for certain IP telephone set manufacturers Phone Serial Number The MAC address of the telephone set Y NOTE This address is typically printed on a sticker on the underside of the telephone set By entering this address the system can keep track of the set even if it is relocated in the office Phone Password Password for the phone to be used on phone registration Internal Extension can be dialed from within the office bu
20. for Dial Tone Number of seconds to wait for a dial tone To disable dialtone detection enter 0 It is recommended NOT to enable dialtone detection Busy Detect Detects far end hangup and busy signals A drop down menu offers Yes and No choices Relax DTMF Used to apply loose or strict DTMF tone detection to the line Y NOTE The default is Yes which will allow incoming calling users to press keys for varying length of time when selecting menu items If users have difficulty selecting items correctly from the menu system choose No to reduce errors FXO Port 1 4 Selects which port should be a member of the group 122 Positron Telecommunication Systems Inc G Series Trunks Lines NET Telephone Lines Type vor 1 Type Provider Host Name IP Address User Name Password Port Auth Call Limit MD5 Secret From User Register Register String Jitter Buffer Trunk 4 Transfer DTMF Mode ote 0729 gt Codec 2 EE Cancel Save Figure 82 Trunks Lines SIP Menu Screen 123 Positron Telecommunication Systems Inc G Series Name A name to identify the line or lines being configured Type Select SIP from the drop down menu Y NOTE Up to 4 VoIP lines can be configured Provider The name of the SIP carrier Host Name IP Address The URL or IP address as provided by the SIP service Provider User Name User name as provided by the SIP service Provider P
21. in the Software without restriction including without limitation the rights to use copy modify merge publish distribute distribute with modifications sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE ABOVE COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Except as contained in this notice the name s of the above copyright holders shall not be used in advertising or otherwise to promote the sale use or other dealings in this Software without prior written authorization 151 Positron Telecommunication Systems Inc G Series dropbear license Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish
22. of a conference The Music on Hold Menu allows for the selection of the active Music on Hold sound file Music on Hold DefaultMoH Edit da Figure 75 Music on Hold Menu Screen Name Lists files that are available for the application Source File is the default type from the drop down menu File Name Available files will be listed in the drop down menu Y NOTE Sound files must first be loaded using PBX gt Sound Manager 111 Positron Telecommunication Systems Inc G Series Incoming Calls Controls the routing of incoming calls Typically this will route all incoming calls to the main IVR system Rules can cause calls received on a dedicated analog fax line to be routed directly to the fax machine Calls received on a specific analog or SIP line can be routed to a particular extension Example Calls received on a particular line can be sent directly to a specified department s IVR system or dedicated voicemail box All other calls will be sent to the main IVR system Incoming Calls incoming MET Rules Babyte Rules add Figure 76 Incoming Calls Menu Screen From Provider The drop down menu provides a choice of provider for the incoming call Y NOTE Providers are set up in the PBX gt Trunks Lines menu To Extension Select the extension to receive the call from the drop down list Extensions are set up in the Users gt Extensions menu DID Available only to calls c
23. prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to re
24. script tii 8 About this QUIE escitas ica 9 Compliance Information ss GEE BR di epi trernen 10 Service and SUPPO sessie dar RIG Ee DE EE ea eg De eee 11 ei EA N OE EE OE OE RE IE 14 The G Series Family sio Ve be GE SEE Ee EE ee Ee eee 15 The G Series Overview cistitis 16 O Ee EE GR aa ee ee 24 Call Routing FEslures aiii oia 24 Messaging and Management Features ees ee ee ee ee ee ee ee ee Re ee ee e 25 Web Based Management and Administration sesse ee ee ee Re ee 26 A AA RE EE EE ee ER DS ee eN ee 26 Gr oeres PIU UN Shan bates desc pe Vo se ed EE vee END ER EE N Ee Ee se 27 Hardware Installeer se ee ks EE ey ee see 30 Hardware stellies ase se SEER ot 31 SESSE SURE AO ER ON RE AE OT 31 Genes Installation asii ta 34 G 124 Technical Specifications cristo lid 35 Configuring the G Series N OR TE AE NT AN 36 Information Required for Initial ConfiguratiON ees ee ee ee ee Re ee ee 37 Initial Configuration Steps AR N OE EE EE HO 39 Problemi ee lo RA AE N AR OE dence 41 The Web ASC MR OT N EE ON NE EA 42 Web Interface Home Soe z EE isa 43 System Defaults GEE EE DE SE ER EE EES DA Ns decires 43 EI eie EE EE EE RE O ER 44 Ui MEE RAT EE EE ER DEE TEE OT 45 Diagnostics Pas AE AA EET cias 49 Belle ie AA TE OE EO ET EE AE OT EE 49 Ee MEE MEE IE ET EE AE OE EN 51 SyStem l ee ORN EE NE ER EE TE N 53 Create Contursi ts a 54 o eae tose de tees NL OE RT ER ER e EEEE 55 MES le AA EE RE TE EE EE OE eee 56 Dateand RE NE EE RE OR EE 56 PRISE
25. that the network is connected to the Internet e Click HTTP and enter the URL for the firmware Example http positrontelecom com G124 uImage md5 This operation will disconnect all current calls and should not A be done during operating hours e Click Upgrade OHTTP TFIP Local URL ME Upgrade Figure 31 Maintenance Menu Firmware Upgrade Tab HTTP Screen e A confirmation dialog box will be shown allowing cancellation of the upgrade xl J WARNING This will upgrade the firmware Click OK to proceed or Cancel to cancel OK Cancel Figure 32 Maintenance Menu Firmware Upgrade Confirmation e A dialog box will indicate whether the upgrade succeeded or failed 60 Positron Telecommunication Systems Inc G Series A Firmware was successfully upgraded AN Firmware upgrade failed OK Figure 33 Maintenance Menu Firmware Upgrade Completion To upgrade the firmware using TFTP This operation will disconnect all current calls and should not A be done during operating hours e Click TFTP enter the IP address and filename of the upgrade file e Click Upgrade e The dialog boxes above will be shown allowing cancellation and showing whether the operation completed successfully HTTP OTFIP Local MIA 192 168 1 1 File Name maoe Upgrade 61 Positron Telecommunication Systems Inc G Series Figure 34 Maintenance Menu Firmware Upgrade Tab TFTP Screen To u
26. toward the bottom Y The UP and Down buttons allow for repositioning of rules as they are added Dial Plans FXS Lines MET MET PTS defaut MET E Figure 78 Dial Plan Menu Screen 114 Positron Telecommunication Systems Inc G Series Rules FXS Lines _ONXXXXXXXXX 1 Analog 911 Analog Back Rules PTS default ONXXXXXXXKKA Analog mr EE 911 Analog EE EE Back Add Figure 79 Calling Rules Example Menu Screens Dial Plans Dial plans are calling rules which govern whether a call is internal or external Any dial attempt that doesn t match a Calling Rule will be considered an internal call so the system will try to route the call to an internal resource such as another extension or a feature Every call made from a phone connected to the PBX is processed by these rules The general form of dial plans _characters number number 115 Positron Telecommunication Systems Inc G Series 116 Underscore Number of Prefix to Suffix to be added character digits to strip be added following wait X 9XXXXXXX 1 514 WWW211 Dialed number Wait in 5 sec increments _ underscore begins any dial plan that is NOT made up exclusively of digits characters which can include X representing any digit 0 9 Z representing any digit 1 9 0 is not allowed N representing any digit 2 9 often used to begin any North American area code which cannot begin with 1 or 0
27. without a user response Enter the number of seconds to wait in the Parameter column to the right Label Tags previous step with a label name Used to allow entry into the IVR such that execution begins at previous step Useful in skipping a number of preliminary steps in an IVR application Leave Voicemail Sends user to voice mailbox specified in Parameter column 96 Positron Telecommunication Systems Inc G Series Playback Plays a sound file to completion without waiting for user input When playback of the file is complete control moves to the next step in the sequence Wait Pauses execution for the specified number of seconds Enter the number of seconds to wait in the Parameter column to the right Goto Menu Sends caller to the top of the specified IVR menu file Goto Extension Sends the caller to the specified extension Select the extension from the Parameter drop down list GotoTimebasedRule Transfers control to another IVR program if a selected Time Frame is currently in effect Hangup Terminates the call Keypress Actions The Action column provides for the selection of events from drop down lists depending on the user pressing the digit keys the t and I keys Options available are Disabled Key disabled Goto Menu Pressing this key will transfer control to the specified IVR Goto Extension Pressing this key will transfer user to specified extension Goto Directory Pressing this key will tr
28. 2800 3 Leg Feb 12 tar Get Figure 38 Maintenance Menu Local Section To backup configuration files e Enter the name of the backup in the Name box The name cannot contain spaces use the underscore _ character if necessary e Click Backup A backup file will be created in the unit s onboard memory e A confirmation dialog box will be presented if the backup is successful Mes x N Backup was successfully created OK Figure 39 Maintenance Menu Confirmation Dialog box e The new backup will be presented in the list e The top menu will show the backup file firmware version and date and offer Download Restore and Delete buttons To restore configuration files stored on the Card e Select the file from the list e Click Restore 65 Positron Telecommunication Systems Inc G Series e During the restore process the buttons on this page will be gray When they return to normal color the restore will be complete The restore operation can be performed while the system is running To restore configuration files located on the TFTP server e Click the TFTP radio button e Enter the IP address of the TFTP server and the name of the restore file in the File Name box e Click Get To restore configuration files located on the local file system e Click the Local radio button e Locate the file on the local file system using the Browse button e Click Upload 66 Positron Telecommu
29. ES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM 146 Positron Telecommunication Systems Inc G Series INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS 147 Positron Telecommunication Systems Inc G Series ext2fs license linux include linux ext2_fs h Copyright C 1992 1993 1994 1995 Remy Card card masi ibp fr busybox license BusyBox is licensed under the GNU General Public License version 2 e2fsck license Copyright 1993 1994 1995 by Theodore Ts o All Rights Reserved This file may be copied u
30. G Series User Guide Publication Number 70 00007 Document Date 04 05 2010 Print Date 04 05 2010 Positron Telecommunication Systems Inc G Series Publication Information O 2010 Positron Telecommunication Systems Inc G Series User Guide Part number 70 00007 Publication date March 5 2010 Published By Positron Telecommunication Systems Inc 5101 Buchan Street Suite 200 Montreal Qu bec Canada H4P 2R9 US and Canada 1 888 577 5254 International 1 514 345 2220 Trademarks Xxx is a trademark of Positron Telecommunication Systems Inc Product names other than Positron s mentioned herein may be trademarks and or registered trademarks of their respective companies Confidentiality Notice The information contained in this document is the property of Positron Telecommunication Systems Inc Except as specifically authorized in writing by Positron Telecommunication Systems Inc the holder of this document 1 shall keep all information contained herein confidential and shall protect same in whole or in part from the disclosure and dissemination to all third parties and 2 shall use same for operating and maintenance purposes only Disclaimer Notice Although Positron Telecommunication Systems Inc has made every effort to ensure the accuracy of the information contained herein this document is subject to change without notice Positron Telecommunication Systems Inc G Series Contents General Informatidi
31. MTP SETS TAN smtp positon com User Name Password Rewrite Domain Host Name From Line Override Use TLS Figure 46 Network Menu Screen SMTP Section SMTP Server Sets and displays the address of the network s mail system This information is used to allow the sending of voicemail attachments to emails Username Sets and displays the username for the email account used to send voicemail attachments Password Sets and displays the password for the email account used to send voicemail attachments Rewrite Domain Allows specification of the domain used in emails containing voicemail as attachments Host Name Specifies the host used for outgoing emails containing voicemail attachments From Line Override Specifies the information shown the From line in the outgoing emails containing voicemail attachments 73 Positron Telecommunication Systems Inc G Series Use TLS Transport Layer Security Yes No information for the correct setting can be obtained from the network administrator 74 Positron Telecommunication Systems Inc G Series CDR Displays information from the CDR Call Detail Recording system Buttons allow refreshing the display and Downloading the CDR data as a tar gz file Refresh Download Start Time Source Destination Duration Billable Disposition 13 6005 Figure 47 Call Detail Records Start Time Start time of the call Source Source telephone or
32. N ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson jh cryptsoft com 154 Positron Telecommunication Systems Inc G Series Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are adhered to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson jh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following cond
33. Positron Telecommunication Systems Inc G Series Basic Features In addition to the default PBX features like call switching call completion call connection call termination and accounting the following features can be enabled Call Routing Features Automated Attendant An automatic system to answer phones with the ability to build phone menu systems add call menus transfer to voice mail and create flexible and programmable rules to handle all of these features Call Menus Flexible call management menus with user selectable options a more advanced version of the traditional phone tree menu systems Support is available for multiple sets of menus and even change them based on time or on information gleaned from caller ID Managing Extensions Features to help the phone system administrator such as the ability to add new extensions remove unneeded extensions change extension locations and much more from a Web based control panel Call Forwarding Automatic programmed or manual call forwarding to any number Call Transfer The ability to transfer calls between extensions without going back to a central switchboard Call Parking Put the caller on hold in a waiting area so that any other phone system user can pick the call up Positron Telecommunication Systems Inc G Series Messaging and Management Features Voice Mail and Voice Mailboxes An almost infinite number of voice mailboxes are available throu
34. Positron Telecommunication Systems Products and Services Positron Inc offers a line of sophisticated VolP equipment for enterprise communication and collaboration through communication service providers The company s products integrate VoIP and traditional telephony in stand alone systems that combine ease of use with powerful functionality Positron s VoIP devices connect analog devices telephone fax and modem to IP Networks allowing customers to take advantage of converged voice and data services The products support SIP Proxies can integrate with Microsoft OCS through a combined Mediation server PBX and provide visibility into PBX attributes through a detailed operator panel Full details and contact information are available at www PositronTelecom com Positron Telecommunication Systems Inc G Series Compliance Information FCC Part 15 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user w
35. SEIV EL license EE EE EE GE see RE oe SE astound 148 jie Ed et EE OR DE EE DR EE Walon 148 inetd Cense ii EE AA MA 148 version lieerise ee A RI 149 UEC NCIC SNS Ci St EE Sa SE RE DE GE EE ee ee de dl at 150 ncurses licens E A 151 dropbear license irarri RE baie ta ive at aa E E does 152 Open So COSO EE EE bee la 153 Original SSLeay License a GE EG vet eh au ade dee Ge nenene 155 ntp and ntpdate license is yen cel te AS 157 A A Ed EE A 157 Positron Telecommunication Systems Inc G Series Table of Figures Figure 1 PCI Card Connector sports SE ee iese iia 16 FIQUES AE EN ER ne EE OE EE N OE N N AE 18 Figure ado lali 20 Fig re 4 G 320 E1T1 PRI Sies bici cds 22 Figure 5 Web Interface Tab Bar isc tocarle ir lod 43 Figure 6 Web Interface Tab Ban sesse Eg RE ee ee pee ee es ge 44 Figure 7 Status Screen tecate EER Se rt riel bici 45 Figure 8 Status Screen VoIP Lines TrUuNKS esse se Ge ER Ee ee ese ee DE 46 Figure 9 Status Screen PEBIS issie EER eo GEES See ie vee gee nenene 46 Figure 10 Status Screen Network esse RE pe rel 47 Figure 11 Status Screen Lines ses NE Re ee Ee ene EE sie Ge EN 47 Figure 12 Status Screen System Information see ee ee Re ee AA Ee 47 Figure 14 Status Screen G series Storage ee ee see ee ee ee ee ee ee ee 48 Figure 15 Diagnostics Tab iss ase Ee Ge ee EE GE dia 49 Figure 16 Diagnostics BETER iese EE ei GR lt EE ge GE gee 49 Figure 17 Diagnostics berei sis ese Se DE ee lec 50 Figure
36. Server User Name Password Rewrite Domain Host Name From Line Override Use TLS Figure 43 Network Menu Screen 70 192 168 1 1 pool ntp org 192 168 1 2 255 255 255 0 192 168 1 1 192 168 1 2 V 114 Canada Eastern GMT 5 z E Positron Telecommunication Systems Inc G Series Host Name Sets and displays the name of the host of the system and Web interface TFTP Server Sets and displays the IP address of the TFTP Trivial File Transfer Protocol server which typically holds firmware upgrades sound files and system backups NTP Server Sets and displays the name of the time server If there is a local NTP server the address will be supplied by the local area network administrator Time Zone Sets and displays the current time zone IE TE poo ntp org FT Canada Eastern GMT 5 Figure 44 Network Menu NTP and Time Zone Section DHCP Server AN SE 192 168 1 100 LHE 192 168 1 199 DHCP Lease Time sec 36400 C A 192 168 12 TTL Datta VET ad 255 255 255 0 DEMO ee 192 168 1 1 MEAN 192 168 12 Figure 45 Network Menu DHCP DNS Section 71 Positron Telecommunication Systems Inc G Series DHCP Server Controls whether the card s address is set by the DHCP server Normally this is NOT recommended DHCP IP Address Range From and To If DHCP is enabled on a dedicated LAN used only for the telephone sets this determines the address range of the devices which will be
37. Voicemail Goto IVR Displays available IVR systems IVR systems are established using the Extensions menu and sub type of IVR Hangup Hangs up the call if it has not been answered in the specified times by the specified Follow Me numbers 86 Positron Telecommunication Systems Inc G Series Conference Bridge Conference bridging allows quick ad hoc conferences also known as Meet Me conferences with or without PIN security Conference Bridge Conference 1 Edit Conference 2 Edt Figure 56 Conference Bridge Menu The Conference Bridge Menu allows editing of existing Conference Bridges Y NOTE The conference extension must be set up in the Extensions menu with the Conference sub type selected Y NOTE The number of conference bridges available on the system is set to a default of 2 Changes to this number can be made using PBX gt PBX Settings Y NOTE After adding extensions be sure to click Create Configuration to make the new extensions active 87 Positron Telecommunication Systems Inc G Series Conference Bridge Name Conference 1 Extension 6080 PIN Code Admin PIN Code Announce callers y MR eN DefaultMoH Cancel _Save Figure 57 Conference Bridge Edit Screen PIN Code This code is given to participants in the conference Conferees must enter the PIN code to access the conference Admin PIN Code Used by the conference administrator The administrator mu
38. al 6001 to hear a voice prompt Positron Telecommunication Systems Inc G Series G 124 Technical Specifications Table 1 Electrical Specifications Parameter Specification Input voltage requirement Power consumption REN 3 100 ft Table 2 Physical Specifications Parameter Specification Operating temperature range OC to 40T Storage temperatures 20 to 8585 Humidity 20T to 858 Power consumption Height 107 mm 4 2 inches Depth 168 mm 6 6 inches Weight 35 Positron Telecommunication Systems Inc G Series Chapter 4 Configuring the G Series 36 Positron Telecommunication Systems Inc G Series Information Required for Initial Configuration To complete the configuration of the card you will require the following information e The network address of the G Series product as assigned by your network administrator e The address of a Time Server on your network if present e The DNS addresses used on your network e The quantity and telephone numbers of analog telephone lines to be used for incoming and outgoing calls and their physical location e The location and telephone number of a dedicated fax line if present e The configuration information from your VOIP SIP provider typically e SIP account name e SIP account addresses e Password e Codec type e To set up telephone extensions the names extension numbers and department groupings of employees e List of exten
39. ansfer control to specified IVR Hangup Terminate call 97 Positron Telecommunication Systems Inc G Series Playlnvalid Plays sound file to advise caller that they have made an invalid entry Authenticate Background Busy Congestion DigitTimeout ResponseTimeout SetMusicOnHold Wait WaitExten GotoMenu GotoExtension GotoTimebasedRu SetCallerlD CheckVoicemail LeaveVoicemail DISA Hangup Label Figure 63 IVR Step drop down menu 98 Positron Telecommunication Systems Inc G Series Parameter Lists filenames of message fragments to be played during this step if u know ext dial gsn_ this is the voice mail sy thank you for calling gs i goodbye gsm T to rec ancmnt gsm i pls enter conf password T to hear cur ancmnt gs ythis call may be monito pls hold while try gsm thanks for calling today please try again later gg to reach operator gsm T to leave msg gsm if u know ext dial gsm T to rtrn to main menu speak to the operator g Figure 64 Parameter drop down menu Action Describes step to be taken as a result of step completion Figure 65 Action drop down menu Parameter The Parameter drop down menus appear when needed and are governed by the selected Action In the example below the parameter which needs Disabled GotoMenu GotoDirecto GotoExtension Hangup Playlnvalid to be set is the extension is affected by action 99 Positron Tele
40. assword Password as provided by the SIP service Provider Port Default port is 5060 Some carriers will provide service on a different port Auth Md5 information supplied by SIP carrier Call Limit SIP Only Information supplied by SIP carrier MD5 Secret SIP Only Information supplied by SIP carrier From User SIP Only Information supplied by SIP carrier Register Dependant on VoIP carrier It is recommended to have it set to Yes unless trunks are created within a LAN Register String Information supplied by SIP carrier 124 Positron Telecommunication Systems Inc G Series Jitter Buffer IAX2 Only Information supplied by SIP carrier Trunk SIP Only Information supplied by SIP carrier Transfer SIP Only yes no media only DTMF Mode SIP Only Drop down menu which allows for selection among different DTMF signaling protocols typically country dependant auto rfc2833 inband info Codec 1 2 Drop down menus offering selections of codecs typically ISP dependant The documentation that comes from your service provider should specify the preferred codec used by that network 125 Positron Telecommunication Systems Inc G Series Trunks Lines Name S vor Type Provider Host Name IP Address User Name Password Port Register DTMF Mode 1102833 Codec 9729 y ATA ula y Cancel _Save Figure 83 SIP Trunks Lin
41. ault most likely lies with the CF card 41 Positron Telecommunication Systems Inc G Series Chapter 5 The Web Interface 42 Positron Telecommunication Systems Inc G Series Web Interface Home Screen The Positron Telecom GUI graphical user interface provides the means to access different Configuration Panel features Y NOTE Only the browsers supporting the full Java implementation are supported A list of recommended browsers is available in the Appendix If a recommended browser is not used an error message may result and it may not display some features or appear to hang Figure 5 Web Interface Tab Bar Along the top of the web interface screen is a tab bar offering section menus and a language pull down menu which presents language choices which include English French Spanish and Portuguese The language pull down will change only the on screen text and will not affect language sound files used by the system Y NOTE Any configuration changes made in the user interface WILL NOT be active until the System gt Create Configuration menu item is clicked System Defaults Y NOTE Consult Appendix 2 for factory default settings for lines extensions voicemails IVRs etc 43 Positron Telecommunication Systems Inc G Series Login The Login menu will be presented when first logging in USERNAME PASSWORD p POSITRON Figure 6 Web Interface Tab Bar The default usernam
42. aultMoH y DTMF Mode Dial Plan Music on Hold Codec 1 Codec 2 Codec 3 Voicemail MEmail Only Password Cancel _Save Figure 71 User Templates Edit Name Name of the template NAT Network Address Translation Determines whether to establish firewall checking Typically local network users will have NAT set to No and remote users to Yes Dial Plan Default dial plan to be established for extensions 105 Positron Telecommunication Systems Inc G Series Music on Hold Music file to be played for callers to these extensions when on hold Codec 1 3 Codecs in order of priority to be used by these extensions Voicemail checkbox Whether these extensions have voicemail capability enabled Email Only Whether voicemail for these extensions will be delivered by email or whether users can call for messages Password Whether voicemail boxes will require passwords for access 106 Positron Telecommunication Systems Inc G Series Sound Manager Used to load or delete sound files used in the Music on Hold IVR systems and main language systems Sound Manager Music on Hold IVR Language MNR Delete Select sound file to upload Medialxmas_moh gsm Browse Upload Figure 72 Sound Manager Music on Hold This procedure uploads the files from the host file system to the unit s memory and identifies them as Music on Hold IVR or Language files making them availabl
43. can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems intr
44. cation Systems Inc G Series e While on a call dial 1 followed by 700 The automated attendant will assign a Parking Room in this example of 705 e Hang up e Pick up any other another extension e Dial 705 e Resume the call If the call was not answered within the number of seconds specified in Parking Time above the call will be routed to the main IVR program SIP External IP This is the external IP of the PBX generally used to identify the address of the PBX to VoIP service providers The information is usually kept by the network administrator SIP Realm Used in the calculation of Md5 digits Used in SIP trunks and carriers Maximum Greeting Time Time in seconds allowed for users to create their Voicemail greetings Minimum Message Time Time in seconds allowed for incoming voicemail box messages Maximum Message Time Time in seconds allowed for incoming voicemail box messages Maximum Messages Maximum number of messages allowed in a voicemail box Fax Detect Analog If enabled will add Fax to IVR menus Will forward incoming fax calls from the IVR to extension 6002 in V series or 6003 in G series units Record Calls Checkbox to enable all calls to be recorded Say Message Caller ID Checkbox to enable the system to provide spoken CallerlD for the voicemail message 132 Positron Telecommunication Systems Inc G Series Say Message Duration Checkbox to enable the
45. communication Systems Inc G Series 6005 Operator sd 6000 Sample IVR 6002 Analog User 6005 Operator 6080 Conference 1 6081 Conference 2 6051 Remote Voicema Figure 66 Sample Parameter drop down menu 100 Positron Telecommunication Systems Inc G Series Time Frames Determine the schedule for implementing certain calling rules Each rule is given a name by which it is referred to in Dial Plans Time Frames open MEN Christmas EIN EE E add Figure 67 Time Frames Menu Rules can be set for time of day day of week day of month etc Name The name of the Time Frame Start Time Start time or left blank to allow starting at midnight End Time End time or left blank to allow ending at midnight Start Week Day The day of week to start the Time Frame or to choose any day Start Month Day The day of the month to start the Time Frame or coy to choose any day End Month Day The day of the month to end the Time Frame or oo to choose any day 101 Positron Telecommunication Systems Inc G Series Start Month The month to start the Time Frame or cos to choose any month End Month The month to end the Time Frame or 1131 to choose any month Time Frames Name Start Time End Time Start Week Day End Week Day Start Month Day Start Month Cancel Save g Figure 68 Time Frame Menu Screen Example
46. d IVR 108 Positron Telecommunication Systems Inc G Series To record a new IVR sound file e Using an extension dial the IVR Recording code The default is 95 e After the beep signal record the new IVR message e Press when finished e Options for disposition of the recording will be presented 1 to play 2 to re record e Hangup the extension to end the recording e Go to the PBX gt Sound Manager gt IVR tab menu e Locate the new recording identified by an extension number and timestamp e Click Rename select the text and give the file a meaningful name NOTE Do not leave spaces in the filename NOTE The Filetype should remain gsm 109 Positron Telecommunication Systems Inc G Series IVR Sound Manager Language English 0 1 Espa ol Francais Deutsch Italiano Portugu s Select sound file to upload Browse Upload Figure 74 Upload Language 110 NOTE Only one language file can be uploaded at a time Uploading a new language file will replace the previous file NOTE Language sound files are selected using the drop down menu in the PBX gt PBX Settings menu NOTE Language sound files are unaffected by the Languages drop down menu on the web interface Positron Telecommunication Systems Inc G Series Music on Hold Music on Hold is played to callers who are on hold or to users of the extension when they are awaiting the start
47. distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 152 Positron Telecommunication Systems Inc G Series OpenSSL License Copyright c 1998 2008 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display
48. e 76 Incoming Calls Edit Sereenis Ass cond che cotter ee ee se ates 113 Figure 77 Dial Plan Menu Screen isc o wanes ube dared aaa 114 Figure 78 Calling Rules Example Menu Screen sees ees se ee ee ee ee ke ee 115 Figure 79 Trunks Lines Main Menu Screen sees sesse ee ee ee ee Re ee ee AA EE ee 120 Figure 80 Trunks Lines Analog Scree N ese ee ee ee ee ee ee ee ek AE Ee 121 Figure 81 Trunks Lines SIP Menu Screen sees ee ese ee ee ee Re ee ee AA Ee ee 123 Figure 82 SIP Trunks Lines VoIP Menu Screen ee ee ee Re ee 126 Figure 83 DISA Menu SOON EN EG VER EE ENE e 128 Figure 84 PBX Settings Menu Screen esse se ee ee ee ee ee Re ee ee AR Ge ee 129 Positron Telecommunication Systems Inc Tables G Series Table 1 Electrical Specifications cceccecceeeceeeeeeccneeaeeeceeeeeeeeeeeeeeeeeeeeenseenees Table 2 Physical Specifications Table 3 Configuration Steps Positron Telecommunication Systems Inc G Series Chapter 1 General Information Positron Telecommunication Systems Inc G Series About this Guide This guide introduces you to the Positron Telecommunication Systems Inc G Series appliance its features and applications and describes how to install it This guide was designed to be read from beginning to end Related Documentation As they are developed other guides white papers FAQs and help files will be posted on our website at www PositronTelecom com
49. e for the system is admin The default password is password NOTE It is recommended that the password be changed as it is necessary to secure the web interface Y NOTE In the event that the login information is forgotten or misplaced then a system reset must be performed and the System Restore to the last saved Backup must be performed 44 Positron Telecommunication Systems Inc G Series The Status screen presented after login or by clicking the Status tab provides system information Status Diagnostics System ER English v Status Network IP Configured UN H UNKNOWN UN Telephone Lines OK Line connected Line 2 nnec d Line 3 connected Line 4 connected Memory Disk Total 249856 KB D Used Disk Free Figure 7 Status Screen 45 Positron Telecommunication Systems Inc G Series The Status screen information includes VoIP lines trunks Configured through PBX gt Trunks Lines 192 168 1 2 5060 Figure 8 Status Screen VolP Lines Trunks e Peers extensions and trunks Configured through Users gt Extensions Shows hardware and software phone information in Asterisk format along with IP address and status Unspecified UN EN OUM Unspecified UN ENOUM Unspecified UN EL OWE UN EN OUM 24 OR 14 mel wai O 16 meal i pa eE OE 15 ma a 165 1 34 OF 114 ms 2 168 123 OF 118 ms 7 166 1 16 OE 17 ma Figure 9 Status Screen Peers e Netw
50. e to choose from in subsequent steps Music on Hold To upload a new Music on Hold sound file into the system e Click the Browse button and locate the file to be uploaded e Click Upload NOTE Uploading the file makes it available as a choice but you must use the Music on Hold menu to make it active as a Music on Hold file Uploading an IVR sound file makes it available in the IVR To remove a Music on Hold sound file from the system e Click Delete beside the filename 107 Positron Telecommunication Systems Inc G Series Sound Manager d IVR Language File Name Action this is the voice mail system gsm Delete thank you for calling gsm Delete goodbye gsm Delete T to rec ancmnt gsm Delete pls enter conf password gsm Delete T to hear cur ancmnt gsm Delete this call may be monitored or recorded gsm Delete pls hold while try gsm Delete thanks for calling today gsm Delete Delete please try again later gsm to reach operator gsm Delete T to leave msg gsm Delete if u know ext dial gsm Delete T to rtrn to main menu gsm Delete speak to the operator gsm Delete PRA SA SA Fo SA SA SA ZA Fo Ea Fo SA SAEZ N Ha BO Bo Bo Bo Bo Bo Bo Bo Bo Fo Fo Fo Fo SBS ESBS ES ES ES ES ES ES ES Ei Ei EIE w o BS Bo BO BS Bo BS Bo Bo Bo Bo Bo Bo Mo cS ES EN ES EN EN ES EN EN EN EN EN EN EN El ORO BO LA Bo LA Bo LA Ro Bo LA Bo Bo Bo BO Select sound file to upload Browse Upload i Figure 73 Uploa
51. email tree supports directories by department employee extension etc offering flexibility and giving small organizations a more professional telephone appearance Dial by Name Inbound callers can route their calls to the appropriate person without knowing their extension This allows for either first or last name directory look up Assuming voicemail is set up correctly Dial by Name allows an outside caller to get help in finding the extension number of the person they wish to call as long as they know the person s name Dial by Extension Inbound callers can route their calls to the appropriate person if they know the correct extension number Dial by Group Inbound callers can route their calls directly to the auto attendant of a group or department Configuration and Maintenance through Local or Remote Web Interface Status Display of All Connections Line Status PBX Features e Call Hold e Call Waiting e Call Transfer Attended and Blind e Call Conferencing e Call Forwarding Unconditional No Answer On Busy e Call Log 60 entries each Made Answered Missed Calls e Multiple Ring Tones with Selectable Default Ring Tone per Line e Call Duration with Call Time Stamp Stored in Call Logs e Syslog Debug Report Generation and Event 28 Positron Telecommunication Systems Inc G Series Caller ID Represents the digits passed from the carrier or PABX to the end user device or between PABXs that identify who the cal
52. en 62 Figure 37 Reset to Factory Settings confirmation dialog iese ee ee ee 63 Figure 38 Maintenance Menu TFTP Section ee ee ee see ee ee ee ee ee ee 64 Figure 39 Maintenance Menu Local Section ee ee ee seek ee ee ee Re ee ee 65 Figure 40 Maintenance Menu Confirmation Dialog BOX ee ee ee 65 Figure 41 Maintenance Menu Storage Tab Screen ee ee ee ee 67 Figure 42 Status Screen CF Storage eie se ee ese ee ed ee Reed ee ee ee Gee ee 67 Figure 43 Maintenance Menu Logs Tab Screen ee ee ee ee ee 68 Positron Telecommunication Systems Inc G Series Figure 44 Network Menu Screen iese ee ee ee ee ee ee ee ee ee Re ee ee AA Ee 70 Figure 45 Network Menu NTP and Time Zone SecCtON sees ee ee ee 71 Figure 46 Call Detail Record EERS Si RE AE OG Ke EER bei DEE eg enters 75 Figure 47 Recordings MENU is rise EERS ES EER ED Oe gee Ek oe Eg Wh AE ee ERG ee 76 Figure 48 Reset Dialog BOX ist GEES DR EE GE N Ge SE RE ee nene 77 Figure 49 Extension Menu Sereen issie IERE Se OE KEES neta nee DERE EDE EES 79 Figure 50 Extension Screen SIP parameters ees se ee ee ee Re ee AA AE ee 81 Figure 51 Extension Screen Analog parameters esse se see ee ee ek ee 83 Figure 52 Extension Screen Virtual parameterS sees esse see ee ee ee ee 83 Figure 53 Forward Extended Menu EE GR EERS OE do 85 Figure 54 Follow Me Extended Menu ccccsssecceceeeeeeeeneeeeeeenseeeeeeeeneee
53. enance Menu Logs Tab Screen The choices available are e CDR Call Detail Records Ensures that CDRs are stored e Messages Asterisk messages will be stored and made available under Diagnostics gt Logs e Queue Log Asterisk queue logs will be stored and made available under Diagnostics gt Logs e Event Log Asterisk event logs will be stored and made available under Diagnostics gt Logs e Recordings If recordings are enabled on the system in PBX Settings gt Record Calls they will be stored in the associated location 68 Positron Telecommunication Systems Inc G Series e Voicemail Messages will be stored in the associated location A eae down menu is presented listing available storage locations CF Storage is not hot swappable system power must be removed to add or remove CF Storage Y USB storage can be added or removed while the system is active To safely remove or replace USB devices for devices which support them G series without interrupting production systems consult the latest videos on the www PositronTelecom com website 69 Positron Telecommunication Systems Inc G Series Allows for the review and editing of networking parameters Network Host Name TFTP Server NTP Server Time Zone DHCP Server DHCP IP Address Range To DHCP Lease Time sec IP Address Subnet Mask Default Gateway DNS Server SIP Localnet SMTP SMTP
54. erscore at the beginning of the last pattern above because no special characters found in the Pattern list above were used Other patterns which do not require the underscore character The following are actual phone numbers there is no pattern involved so they do not contain the underscore character e 90 1 will strip the 9 from the dialed number and allow contact with the PSTN operator e 9411 1 will strip the 9 from the dialed number and allow calls to 411 directory information in North America e 9911 1 will strip the 9 from the dialed number and allow calls to 911 emergency number in North America e 911 will allow calls to the 911 emergency number in North America 118 Positron Telecommunication Systems Inc G Series Wait Time Pause e In certain applications for example in calling automated voice response systems or making long distance calls using passwords it may be necessary to send a dial string then wait for a specified time then resume sending digits To accomplish this W is a special character defining 5 sec of wait time e Example Dial 9 outside line then 345 2220 wait 1 5 seconds then dial 211 e Dialing rule 93452220 1 3452220WWW211 119 Positron Telecommunication Systems Inc G Series Trunks Lines Trunks and lines are used to allow the system to make calls to the PSTN The outbound lines can be VoIP lines or traditional telephony lines When connecting to s
55. ervice providers the connection made is typically referred to as a trunk A trunk can use regular analog lines or SIP to connect to a VoIP provider Trunks Lines Telephone Lines analog Edt ga Figure 80 Trunks Lines Main Menu Screen Analog lines are used to connect to the traditional PSTN Public Switched Telephone Network For example up to four analog lines can be accommodated in the V 114 PCl s four FXO ports A single analog telephone set can be connected to the FXS port The units offer Kewl Start or Loop Start for the FXO ports 120 Positron Telecommunication Systems Inc G Series Trunks Lines NETTIE Telephone Lines TE Analog y Pause Wait for Dial Tone Busy Detect Relax DTMF FXO Port 1 FXO Port 2 FXO Port 3 FXO Port 4 Cancel Save Figure 81 Trunks Lines Analog Screen Name Name to identify the line or lines being configured Type Drop down menu allowing selection whether line is Analog or SIP Group Number A group is one or more lines with common characteristics for example if 4 lines are available but only three should be used for outgoing calls those three should be in one group and the remaining line should be 121 Positron Telecommunication Systems Inc G Series assigned another group Group numbers are chosen from the Group Number drop down menu Pause Number of seconds to pause before dialing number on analog lines FXO Wait
56. es VolP Menu Screen 126 Positron Telecommunication Systems Inc G Series Direct Inward System Access DISA allows users of the PBX to access their communications functions from outside For example a system accredited salesperson on the road can make a local call to the PBX and be given access to analog or SIP trunks to make a toll call to a customer which will be charged to and bear the Caller ID of the salesperson s company DISA Procedure To maintain security the procedure for using DISA is as follows e User calls the system either at a specified extension or dedicated number e User is asked for and enters the password e System hangs up e In one minute the system calls the telephone number identified in the Phone Number field of the DISA menu shown below e The CallerlD of the system is the one shown in the CallerlD field below e The user is asked for the password once more e Upon successfully entering the password the user is givena dial tone e The user can place a call using the network s normal calling rules e The called party will see the CallerlD as entered in the CallerlD field below 127 Positron Telecommunication Systems Inc G Series DISA Name Phone Number Password Account Code CallerlD Cancel Save Figure 84 DISA Menu Screen Name Name of the DISA user Phone Number Phone number of the typically cell phone used to make calls to the DISA
57. extension number Destination Number of the called party Duration Total duration of the call including ring time Billable Duration of the call excluding ring time Disposition Action to perform on the recording 75 Positron Telecommunication Systems Inc G Series Provides a list of recordings made by the system and controls to allow individual and all recordings to be deleted Typically recordings are individually downloaded then deleted Recordings Figure 48 Recordings menu 76 Positron Telecommunication Systems Inc G Series Restart Restarts the system using the existing configuration files Y NOTE All calls in progress will be dropped during Restart To perform a system reset Click Cancel to return without resetting or Click OK to begin reset Message from webpage x Please wait while the PBX is restarted N Cancel Figure 49 Reset Dialog Box A 60 second countdown timer will be displayed after which the web interface should be available again The card s green Ready LED will glow steadily when reset is complete The system s Login screen will be presented the IP address and Password will be the ones stored in the current system configuration Y NOTE Resetting the system will clear all logs stored in on board memory including Call Detail Records CDR Y NOTE Resetting the system may return the system clock to its default start time in units without batter
58. frain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice 145 Positron Telecommunication Systems Inc G Series This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates
59. gh the use of expandable CF card memory Call Hold System allows placing callers on hold with no drop off in queues with user selectable hold music and programmable options about handling hold time length Follow Me Calls can be routed to other numbers in the office or externally if not answered within a set time Meet Me Conference Calling System handles multiparty conference calls internally and externally 25 Positron Telecommunication Systems Inc G Series Web Based Management and Administration Administrator can manage phone system directly from a Web browser Operation Setup and configuration of the units is achieved through an integrated web based interface The system allows the seamless integration of VoIP and analog telephones into the same PBX Analog PSTN lines and VoIP lines or a mix of the two can be configured and later reconfigured as needed Users can take advantage of the quality availability and reliability of analog lines as well as the low long distance rates and expandability of VoIP services In the event of Internet connection failure calls can be made through regular phone lines An integrated module within the G Series products seamlessly detects and installs many types of SIP phones These hardware or software SIP phones can be located locally connected through a managed or unmanaged switch or remotely via an IP connection Many call handling features can be configured locally or th
60. hen started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a 143 Positron Telecommunication Systems Inc G Series warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregati
61. hone e Virtual Extensions e IVR systems e Voicemail boxes e Conference bridges e Ring groups 80 Positron Telecommunication Systems Inc G Series Extension Extension Type TELER PTS internal v First Name NTd FT Patterson Disable Voicemail Voicemail Password 7255 OF CDHE Patterson SAGUEK lek James Patterson Myco Call Group Pick up Group In Directory Can Be Monitored EN jpatt myco com ANECA Aastra y Phone Model 480 7 Phone Serial 9965649852 ad tL tT atthe 123465649852 Internal Forward Follow Me Cancel Save Set Voicemail Password Figure 51 Extension Screen SIP parameters 81 Positron Telecommunication Systems Inc G Series Extension The extension number typically four digits An error message will result if the entered extension number is already in use Type Select the type of extension SIP Extension is a SIP hardware phone or SIP software phone Analog Extension is an analog phone Often used for an analog fax machine or analog telephone set Virtual A virtual extension is used for shared or departmental Voicemail boxes IVRs Conference Bridges and Ring Groups Extension Extension Type Dial Plan Music on Hold First Name Last Name Disable Voicemail Voicemail Password CalleriD External CalleriD In Directory Email Address Internal Forward Follow Me 6009 Analog E lv E E E Cancel Sa
62. ill be required to correct the interference at his own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Request Service Information A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant For details see installation instructions The Ringer Equivalent Number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed three 3 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ T XXXX The digits represented by are the REN without a decimal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in adva
63. is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it w
64. itions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 155 Positron Telecommunication Systems Inc G Series 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eayOcryptsoft com The word cryptographic can be left out if the routines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND
65. ler is Also known as CLI Calling line identification or ANI Automatic Number Identification Corporate Call Back Allows you to set up a callback destination that calls a user back and provides access to an application An example of this would be a caller that dials your system disconnects is called back and then provided a DISA application to make a phone call This is a basic service for reducing costs international calls and mobile phone charges Advanced Call forwarding rules Example Unanswered inbound calls the caller is prompted to speak recipient s name The call then gets forwarded over a VoIP line to the additional forwarding numbers provided in the recipient s forwarding profile The call is forwarded with the CallerlD of the inbound caller not the PBX The recipient will see the inbound call and can answer or ignore Ignored calls get sent back to the recipient s voicemail box If the recipient answers the call they are prompted with the recording and may accept or reject the call A rejected call is still transparent to the original caller and sent back to voicemail Configurable extension lengths 2 3 4 digits Desktop paging Certain desktop phones with built in speakers can have the paging function enabled which will automatically answer a paged call and play the audio without end user intervention Outbound and Inbound configurable call rules e Example outbound rule Member of sales team can dial
66. ll free call using an area code beginning with 8 A variant would be _918XXXXXXXXxX 1 if 1 must be dialed before the g _9NXXXXXX 1 7 digit local calls NOTE If local calls are permitted then this rule must appear before the rule shown in the first example otherwise the system will wait for three more digits to be dialed _91900XXXXXXX 1 Calls to North American premium services with 900 area code A variant would be _9900XXXXXXX 1 if 1 must be dialed before the 9 _9976XXXX 1 Calls to 976 premium services Call is being made to a local 976 number _9011 1 Overseas from North America Strips the 9 from the dialed number and forwards an overseas call comprising any number of digits 95143452220 1 Isolate unique phone number The phone number 514 345 2220 is isolated for special processing A use for this might be to route calls to branch offices over VOIP NOTE There is NO underscore at the beginning of the last pattern above because no special characters found in the Pattern list above were used _91NXXXXXXXX 1 1010123 10 10 toll call numbers Demonstrates prefixing a dialed number The 9 will be stripped then 1010123 will be prefixed to the called number 95143452220 11 5145551212 replace entire dialed number Replaces the dialed number 5143452220 with 5145551212 instead Positron Telecommunication Systems Inc G Series Y NOTE There is NO und
67. long distance numbers while support cannot e Example inbound rule Number xxx xxx xxxx is a fax machine and routed directly to the FXS connected fax machine External Media Support voicemail Music on Hold e Compact Flash 29 Positron Telecommunication Systems Inc G Series Chapter 3 Hardware Installation 30 Positron Telecommunication Systems Inc G Series Hardware Installation This chapter of the G Series User Guide covers e Setup of G Series e Verifying operations of the hardware e Connecting to the Internet e Rebooting the G Series e Testing the Phones e Verifying the Dial Sequence e Verifying Extensions G Series Setup We recommend that the G Series appliances be connected to a surge protector or UPS uninterruptible power supply This will help minimize damage in the event of power fluctuations or power surges Installation Equipment To complete the installation and configuration of the G Series the following equipment is suggested e A computer referred to as notebook for configuration Alternatively any computer capable of running a browser on the local area network can be used If such a computer is not available a standard Ethernet cable can be used to perform the configuration on the host computer itself e The notebook browser must have Java capabilities to run the Web Interface Grounding and Handling Before removing the product from its packaging ensure tha
68. n PIN Code 12340806 Callers announced Enabled Music on Hold Enabled for first caller Conference Bridge 6081 PIN Code 1806 Admin PIN Code 12341806 Callers announced Enabled Music on Hold Enabled for first caller 139 Positron Telecommunication Systems Inc G Series changes in PBX gt Conference Bridge 140 Positron Telecommunication Systems Inc G Series Appendix 3 Licenses 141 Positron Telecommunication Systems Inc G Series Linux kernel license Linux is written and distributed under the GNU General Public License which means that its source code is freely distributed and available to the general public GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 675 Mass Ave Cambridge MA 02139 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You
69. n be configured to use USB instead of or in addition to CF storage 48 Positron Telecommunication Systems Inc G Series Diagnostics Tab The Diagnostics Tab provides two menu choices Diagnostics and Logs Diagnostics Logs Figure 14 Diagnostics Tab Diagnostics The Diagnostics Menu can be used to verify network connections It offers an input box where ping information can be entered to verify connection with the IP network and to determine whether a particular server is active To verify that the card is connected to a network e Enter the IP address or URL of a destination server that is known to be active e Click the Go button The results will show whether the server has been found whether it is active and the length of time in milliseconds required to perform a round trip to it Diagnostics IS ide had 127 0 0 1 Status 127 0 0 1 is alive Figure 15 Diagnostics Screen 49 Positron Telecommunication Systems Inc G Series Diagnostics IAS E 192 12823 Status No response from 192 128 2 3 Figure 16 Diagnostics Screen 50 Positron Telecommunication Systems Inc G Series Displays The Logs Screen displays information generally used in system debugging A drop down menu provides e Syslog Screen e Asterisk Messages e GUI Log e Web Server logs Buttons e To update the displayed logs click Refresh e To receive the files in tar gz format click Download
70. nce that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with the Positron Telecommunication Systems Inc product please contact the Positron Repair department at 1 800 661 4311 for 10 Positron Telecommunication Systems Inc G Series repair or warranty information lf the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Positron Telecommunication Systems Inc located at 5101 Buchan street Montreal in Canada hereby certifies that the Positron Telecommunications Systems Inc bearing labeling identification numbers mentioned above complies with the Federal Communications Commission s FCC Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria TIA 968 A 2 Telecommunications Telephone Terminal Equipment Technical Requirements for Connecti
71. nder the terms of the GNU Public License ssmtp license license GPL expand license not found gdbserver license not found mke2fs license A Copyright 2006 by Theodore Ts o All Rights Reserved N This file may be copied under the terms of the GNU Public License inetd license not found 148 Positron Telecommunication Systems Inc G Series version license not found 149 Positron Telecommunication Systems Inc G Series uClibc license uClibc a Small C Library for Linux Erik Andersen lt andersen codepoet org gt uClibc aka uClibc pronounced yew see lib see is a C library for developing embedded Linux systems It is much smaller than the GNU C Library but nearly all applications supported by glibc also work perfectly with uClibc Porting applications from glibc to uClibc typically involves just recompiling the source code uClibc even supports shared libraries and threading It currently runs on standard Linux and MMU less also known as uClinux systems with support for alpha ARM cris e1 h8300 i386 i960 m68k microblaze mips mipsel PowerPC SH SPARC and v850 processors If you are building an embedded Linux system and you find that glibc is eating up too much space you should consider using uClibc If you are building a huge fileserver with 12 Terabytes of storage then using glibc may make more sense Unless for example that 12 Terabytes will be Network Attached Storage and you
72. nfiguration of conference rooms Manage ring groups A ring group is a group of extensions that can be set to ring at the same time or in sequence Plan and policy for routing of incoming calls on VoIP lines and analog lines Determination of how fax calls are to be routed Determination of general PBX configuration settings Positron Telecommunication Systems Inc G Series Problem Solving The product has been designed to aid you in diagnosing and solving possible problems These problems are rarely serious usually incorrect configuration or a disconnected or damaged cable If this section does not solve your problem contact your supplier for information Perform these fault isolation actions first e Ensure that any associated network equipment is powered on e Check the following e Ensure the green Power LED is ON steadily The green Power LED glows steadily when the card s internal software has been loaded and verified This signifies that the card is ready to handle calls e If no lights are visible after 1 minute o If the fault LED glows red AND a new CF card was installed in the card immediately before then most likely the CF card is incompatible and should be removed and replaced To determine whether the CF card is compatible with the G Series e Remove the CF card from the appliance e Power up the G Series e Confirm that the green LED glows steadily If the green LED glows steadily the f
73. nication Systems Inc G Series Storage Used to format the onboard Compact Flash storage used for voicemail and general storage This control is useful when the Status screen shows that the Compact Flash memory is installed but unrecognized Y NOTE Estimated time for a format is 1 5 minutes GB Y NOTE A Reboot System gt Restart must be done in order to recognize the newly formatted memory Maintenance Date and Time Firmware Upgrade Reset to Defaults Backups Storage Logs Format Compact Flash Figure 40 Maintenance Menu Storage Tab Screen Once the installed memory has been successfully formatted a message similar to the following will be shown in the System gt Status Screen sa SanDisk SDCFH2 0 CF Total 7874528 KB CF Used 17696 KB 0 CF Free 7456816 KB Figure 41 Status Screen CF Storage 67 Positron Telecommunication Systems Inc G Series This menu allows the specification of which logs will be created and their location on storage devices if available Itis highly recommended to establish these settings during A system setup to ensure that the associated information is captured when the PBX goes online Y Data will not be captured until the checkboxes have been selected and System gt Create Configuration has been performed Maintenance CDR Messages Queue Log Event Log Compact Flash y Compact Flash ivi Compact Flash Voicemai Save Figure 42 Maint
74. oduced by others will not reflect on the original authors reputations 142 Positron Telecommunication Systems Inc G Series Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow GNU GENERAL PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program
75. oming in through the VolP provider calls received on this phone number will be routed to specific extension 112 Positron Telecommunication Systems Inc G Series Rule Incoming LOHE Analog AU 5 149933712 Ring Time Cancel Save Figure 77 Incoming Calls Edit Screen Example Incoming calls on the VoIP service named Babytel using the DID number of 212 555 1212 will be routed directly to extension 6002 113 Positron Telecommunication Systems Inc G Series Dial Plans The Dial Plan defines dialing permissions and least cost routing rules Dial plans are used in conjunction with calling rules to determine how outgoing calls are to be routed For example an organization may choose to route local call through the analog telephone network and long distance calls through the VoIP system Calling rules within the Dial Plan define the specific outgoing call rules using a pattern matching system Dial Plans control how calling rules are applied to specific classes of extensions Y NOTE Extensions and calling rules are defined first so that Dial Plans can be built upon them Y NOTE If a user dials a specific pattern which has not been defined the call is considered to be internal and will be routed internally Dial plans are executed in sequence from top to bottom as they are listed in the Web Interface For this reason the rules will generally be listed with long patterns at the top and shorter ones
76. on of Terminal Equipment To the Telephone Network January 2004 Product Safety This equipment is compliant with CSA CAN CSA C22 2 No 60950 1 03 Service and Support Positron Contact Information General information Positron Telecommunication Systems Inc 5101 Buchan Street Suite 200 Montreal Quebec Canada H4P 2R9 US and Canada 1 888 577 5254 International 1 514 345 2220 Fax 514 345 2271 E mail info PositronTelecom com Website www PositronTelecom com Customer Service and US and Canada 1 888 577 5254 Repairs International 1 514 345 2220 E mail support PositronTelecom com Technical Customer Support Positron is committed to providing excellent ongoing technical support to its customers A team of specialists is always available for telephone consultations or for on site visits to assist in the maintenance and troubleshooting of Positron equipment For pricing information or assistance in the planning configuration and implementation of the installation of equipment contact Customer Service Warranty Repairs All warranty repairs are performed at no cost Positron reserves the right to repair or replace any equipment that has been found to be defective For information about out of warranty repairs contact Positron s Repair Department Due to the varied nature of repairs no specific turnaround can be 11 Positron Telecommunication Systems Inc G Series guaranteed but average turnaround time is
77. on of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules i
78. onnect an Ethernet cable directly to the any of the ports on the Ethernet switch Ensure the computer you are using has an IP address in the same range as the G Series 192 168 1 X Open a Web browser to the IP address 192 168 1 1 G 124 G 1212 Only If using more than two analog line ports install the FXO line pigtails Each pigtail handles two lines One pigtail supports lines 1 and 3 the other lines 2 and 4 and so on Labels on the pigtails should be observed Connect the pigtails to the appropriate FXO line appearances The outermost RJ 11 jack on the backplane plate is used for Lines 1 and 3 the RJ 11 jack next to it accommodates lines 2 and 4 G 224 Only If using more than two ISDN line ports install the line pigtails Each pigtail handles two lines One pigtail supports lines 1 and 3 the other lines 2 and 4 Labels on the pigtails should be observed Connect the pigtails to the appropriate ISDN line appearances The outermost RJ 45 jack on the backplane plate is used for Lines 1 and 3 the RJ 45 jack next to it accommodates lines 2 and 4 NOTE If only two analog lines or 2 ISDN line are used they can be connected directly to the two ports without the use of the pigtails Replace the power cord and turn on the system Observe the red LED on the appliance To verify the basic operation of the G Series hardware 34 Connect an analog phone to the FXS port Lift the receiver and verify that you receive a dial tone Di
79. ork configuration IP addresses information Configured through System gt Network 46 Positron Telecommunication Systems Inc G Series IP Configured 192 168 1 2 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 1 Figure 10 Status Screen Network e Lines analog Configured through PBX gt Trunks Lines H Telephone Lines Line connected Line no link Line no link Line no link Figure 11 Status Screen Lines e System Firmware versions uptime fixed on board and virtual disk flash memory use ud Firmware Version V114 0 0007 Config Version 4 4 Uptime 1 11 Memory Total 126736 KB Memory Used 35376 KB Memory Free 91360 KB Disk Total 249856 KB Disk Used 35588 KB 14 Disk Free 214268 KB Figure 12 Status Screen System Information e Storage capacity and use of removable memory 47 Positron Telecommunication Systems Inc G Series G series units have CF and USB memory CF memory cannot be inserted or removed while the systems are running BA Compact Flash not found Compact F h was selected for Voicemail rdings 95 KB 105 KB 1 697412 KB Figure 13 Status Screen G series Storage Shown is the status of a system with no formatted CF memory The warning message indicates that the system was configured to expect CF memory for storage of logs voicemail and or recordings and either no CF is present or the CF storage has not been formatted The G series ca
80. ositron Telecommunication Systems Inc G Series Ring Groups Name Sales Ring Extension 6010 Ring Time is rl Strategy PUEN G Goto IVR Menu y Sample IVR y Cancel Save Figure 59 Ring Groups Edit Screen Ring Time The number of seconds to allow ringing for the strategy in the following box Strategy Ring in Order specifies that one extension at a time will be rung Ring All will cause extensions to be rung simultaneously Y NOTE the call will not go to voicemail of any of these extensions unless specified in the If not Answered box User 1 3 Extensions existing extensions that will be called as part of the group Y NOTE Extensions should be created before using this drop down menu If not Answered Determines action if none of the extensions answer the call Choices include e Goto Voicemail Box e Goto IVR Menu 90 Positron Telecommunication Systems Inc G Series e Hangup from the drop down menu Y NOTE Selecting Goto Voicemail or Goto IVR Menu will provide a drop down box of available choices If the appropriate choice is not visible it must be created using User gt Extensions 91 Positron Telecommunication Systems Inc G Series PBX Figure 60 PBX Tab IVR Menus Time Frames User Templates Sound Manager Music on Hold Incoming Calls Dial Plans Dial Groups Trunks Lines DISA PBX Settings The PBX Tab offers access to 92 e IVR Menus to configu
81. ositron shall at its sole discretion repair or replace the problem unit Freight costs to ship defective equipment to Positron are borne by the Customer with return of replaced or repaired equipment to be at Positron s expense Limitation of Liability Subject to anything to the contrary contained herein Positron s sole obligation and liability and the customer s sole remedy for Positron s negligence breach of warranty breach of contract or for any other liability in any way connected with or arising out of the equipment or any services performed by Positron shall be as follows e In all situations involving performance or non performance of the equipment or any component thereof the customer s sole remedy shall be at Positron s option the repair or replacement of the equipment or said component e For any other claim in any other way related to the subject matter of any order under the customer shall be entitled to recover actual and direct damages provided that Positron s liability for damages for any cause whatsoever and regardless of the form of the action whether in contract or in tort including negligence shall be limited to the value of the order 12 Positron Telecommunication Systems Inc G Series Positron shall not be obligated to repair or replace any item of the equipment which has been repaired by others abused or improperly handled improperly stored altered or used with third party material or equipmen
82. pgrade file using an Internet connected browser Firmware upgrades are available through the Positron Telecom website at www PositronTelecom com xxx Where depending on product xxx is G124 G1212 G320 G224 Screens shown in the following examples are for a V series system similar information applies for other products Positron Telecommunication Systems Inc G Series ES hen positrontelecom com index php option com_cc File Edit View Favorites Tools Help x Google S Search qF Favorites Support G124 Latest Release is G124 0 0014 Version https tpositrantelecam coms G1L24 version tt Change Log http positrantelecom com G124 Change Log txt Firmware https positrantelecom com S124 ulmage mds 1212 Latest Release is G1i212 0 0002 Version httpif positrontelecom com GL212 version txt Change Log htte fpositrantelecom com G1212 Change Logitxt Firrnware http fpasitrantelecarm comp 61212f0Image 1md5 Figure 27 Positron Telecom Upgrade Page e Locate and read the Version txt file to confirm File Edit View Favorites Tools Help x Google y SB Sear r Favorites B8 http positrontelecom x Er G124 0 0014 Figure 28 Positron Telecom version txt Page e Locate and read the change log txt page for the upgrade to verify its applicability to your situation 58 Positron Telecommunication Systems Inc G Series Edit View Favorites Tools Help x
83. pgrade the firmware using a file on the local file system e Click Local e Click Browse and locate the file on your local file system This operation will disconnect all current calls and should not A be done during operating hours e Click Upload e Click Upgrade e The dialog boxes above will be shown allowing cancellation and showing whether the operation completed successfully HTTP TFIP Select file to upload Browse Upload Upgrade Figure 35 Maintenance Menu Firmware Upgrade Tab Local Screen 62 Positron Telecommunication Systems Inc G Series Reset to Defaults Clicking this tab resets the system to its default mode using the last applied firmware Y This operation will disconnect all current calls and should not A be done during operating hours Itis highly recommended that a backup is taken of current configuration files as they must be restored following the restart Y The Web Interface will not be available until the system has been reset Its IP address will be reset to 192 168 1 2 and the password will return to its default A configuration file saved before the reset will have to be restored in Maintenance gt Backups To reset the system e Following a configuration backup choose System gt Restart e A confirmation dialog box will allow the reset to be cancelled Message from webpage x 2 Are you sure you want to reset to Factory settings OK Cancel
84. plan to burn Linux into the system s firmware uClibc is maintained by Erik Andersen and is licensed under the GNU LIBRARY GENERAL PUBLIC LICENSE This license allows you to make closed source commercial applications using an unmodified version of uClibc Please consider sharing some of the money you make You do not need to give away all your source code just because you use uClibc and or run on Linux You should however carefully review the license and make certain you understand and abide by it strictly For installation instructions see the file INSTALL uClibc strives to be standards compliant which means that most documentation written for SuSv3 or for glibc also applies to uClibc functions However many GNU extensions are not supported because they have not been ported or more importantly would increase the size of uClibc disproportional to the added functionality There is some discussion of these differences in the docs directory Additional information recent releases FAQ mailing list bugs etc can be found at http www uclibc org uClibc may be freely modified and distributed under the terms of the GNU Library General Public License which can be found in the file COPYING LIB 150 Positron Telecommunication Systems Inc G Series ncurses license Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal
85. r of an IVR system dials Defaults to 6051 voicemail menu_ IVR Recording Extension Local digits to dial to access the built in voice recorder for IVR menus Spy Extension Extension to dial to initiate a call monitor on a selected extension Spy Password Password to enter to validate a call monitoring user Audio In Extension Allows a PBX user to monitor the Audio Input of a G series unit Defaults to 91 Paging Extension Snoms and Linksys phones with multicast support Extension to dial to activate the page system Pages will be typically announced over loudspeakers though some sets have local speakers Desktop Phone Paging Extension Extension to dial to activate the page system though sets which have local speakers Parking Extension The parking extension assigns a Parking Roorr to a call that is taken from one extension is then put on hold only to be taken from another extension usually by the called party Parking Rooms Range of extensions that can be assigned to parking rooms Parking Time Number of seconds of parking time allowed After this time the calls are routed to the Main IVR To park a call then resume the call from another extension Y NOTE In this example the number for a blind transfer is 1 and the code for the Parking Extension is 700 as defined in the PBX Settings Menu The range 701 710 is available for parking rooms 131 Positron Telecommuni
86. re the Interactive Voice Response IVR system e Time Frames which are used to create time based dialing rules e User Templates which define rules for groups of extensions e Sound Manager to manage sound files for Music on Hold and IVR applications e Music on Hold menu e Incoming Calls Menu which defines rules for the routing of incoming calls e Dial Plans which determine routing and permissions for outgoing calls e Trunks Lines to configure analog and SIP lines e DISA Direct Inward System Access Allows access to the PBX network from outside using a callback function More details on the operation of this feature are available on the website at www PositronTelecom com Positron Telecommunication Systems Inc G Series e PBX Settings which define overall PBX settings 93 Positron Telecommunication Systems Inc G Series Allows the creation and editing of Interactive Voice Response IVR menus IVR Menus Name Sample IVR Extension 6000 Allow dialing other extensions Parameter Action Key Action Parameter Delete GotoExtension 7 16005 Operator wo er o yo Wait Delete Disabled K Disabled Answer Delete Background if u know ext dial gsn y Watton Delete Ia Delete Disabled Disabled Disabled Background ifu know ext dial gsn y Delete Disabled WaitExten K Delete GotoDirectory _y M LastName El LeaveVoicemail 6005 Operator Delete
87. rough service providers The system can accept store and convert voicemails to WAV or MP3 file email attachments Users can retrieve their voicemails on a computer or mobile phone creating a true one inbox messaging solution for emails and voicemails Positron Telecommunication Systems Inc G Series G Series Features Auto SIP phone provisioning for these brands e Linksys e Polycom e Snom e Aastra e Cisco Voicemail to email conversion Fax to Email conversion using TIFF format Fax pass though to FXS port Support for these Voice Codecs e G 711 ulaw amp alaw Trunk Support e SIP e TAX e FXO e ISDN e El e Ti Time of Day service Find me Follow me Conference rooms Music on Hold configurable per user Corporate or Home Directory Auto Attendant Positron s auto attendant allows callers to dial into a main number then dial a feature code or an extension lt can be used in combination with Direct Inward Dial to allow for example providing a directory to allow callers to look up a name and be transferred to the corresponding extension Its features include e greetings e extended greetings 27 Positron Telecommunication Systems Inc G Series e music on hold e voice message forwarding e message appending The PBX plays music or prerecorded messages to customers on hold Music can be sorted into various folders Separate auto attendant feature sets can be used for different situations The voic
88. seaes 86 Figure 55 Conference Bridge Menu ccccceeesseccceeeeeeeeeeneeeeeeenseeeeeeneneeeneaes 87 Figure 56 Conference Bridge Edit Screen see ee ee Re ee ee ee ee AE nos 88 Figure 57 Ring Groups Menu Screen ese se ee ee ee ee Re ee ee ee Re ee AA RE ee 89 Figure 58 Ring Groups Edit Screen SR ER SE N ER Eg Ge cde es ene 90 Figure SOPBA Tabara Ee ri 92 Figure 60 IVR Menu Screen GE Re Gee 94 Figure 61 IVR Menus Menu Screen with Step drop down MENU see 95 Figure 62 IVR Step drop down MENU ese ee see ee EA ee ee Ge Ke neee 98 Figure 63 Parameter drop down MENU ees ese ee ee ee ee Re Ge ee Re Ge AA Re 99 Figure 64 Action drop down men sesse ees Ese SE EA bere sh Ee We SES ve Ee ee 99 Figure 65 Sample Parameter drop down MENU ee ee ee Re ee 100 Figure 66 Time Frames Menard da 101 Figure 67 Time Frame Menu Screen sesse sesse se ee ee ee ee ee Re ee ee AE neos 102 Figure 68 Time Frame Menu Screen sees se ee ee ee ee Re ee ee AR Ge ee 103 Figure 69 User Templates Merlo caso sis 104 Figure 70 User Templates Edit ss arcaica beni 105 Figure 71 Sound Manager Music on Hold ees esse esse ee ee ee ee ee ee ee ee ee ee ke ee 107 Figure 72 Upload VR RE RS eae ek EE ea se ee EE nr 108 Figure 73 Upload Language as ESE ER WERE EG sia 110 Figure 74 Music on Hold Menu Screen sees see ee ee ee Re ee ee ee ee ee AA Ee 111 Figure 75 Incoming Calls Menu Screen see ee ee Re ee ee ee ek AE Ee 112 Figur
89. sions that will form ring groups ringing all extensions in a department handling common incoming calls e Filenames and locations of prerecorded audio files for menus and music on hold To connect to the integrated web based interface e Connect a notebook computer to the Ethernet port on the G Series using a standard Ethernet cable e Set the notebook s Static IP address to any address other than 192 168 1 2 For example 192 168 1 10 Y NOTE The interface requires a full Java implementation running on the browser e Use the notebook s Firefox internet browser to access http 192 168 1 2 e The Home page of the G Series Web Interface appears Ifa password screen is presented e Inthe Login field type admin 37 Positron Telecommunication Systems Inc G Series e Inthe Password field type password 38 Positron Telecommunication Systems Inc G Series Initial Configuration Steps The following steps should be followed in the sequence listed below as information from a previous step will affect menus and options available in subsequent steps In the event that some information has been missed or must be changea full editing capabilities are provided by the G Series interface Table 3 Configuration Steps 39 Step and Menu Selection 1 Configure analog and VOIP Trunks PBX gt Trunks Lines 2 Configure Dial plans PBX gt Dial Plans 3 Configure rules related to dial plans PBX
90. st enter the Admin PIN code to access the conference When the conference administrator logs on participants will be taken off music on hold if it has been configured participants may then be able to communicate with the conference administrator or other conferees Announce callers Check box which determines whether a message will be played to existing conference members when a new member joins the conference Music on Hold Name of the audio file played to participants while waiting for the conference to start 88 Positron Telecommunication Systems Inc G Series Ring Groups Incoming calls can be directed to specific extensions or to a ring group a set of extensions any one of which can respond to the call Extension Extension 0033 Type o Ring Group M Name Cancel Save Figure 58 Ring Groups Menu Screen Y NOTE If the Ring Group to be configured is not shown in the list use User gt Extensions to create a virtual extension with a name and extension number Y NOTE Changes to the name and extension number of the Ring Group can also be made through User gt Extensions Y NOTE After making changes to Ring Groups be sure to click Create Configuration to make the changes active xs To Create a Ring Group e Click the Users gt Ring Groups menu e Select the Ring Group extension to be configured and click Edit e The name and extension fields will be filled in 89 P
91. system Password A numbers only password which the user must present to the system Account Code This is a user supplied billing code which will be displayed in the Call Detail Record for each call CallerlD The CallerlD which will be shown to the user of the system when the system calls back during initial call setup and will be shown to the called party when the call is competed 128 Positron Telecommunication Systems Inc G Series P ettings PBX Settings eN United States Canada Language Maximum Users Maximum Conference Rooms S Blind Transfer Warm Transfer Voicemail Extension Remote Voicemail Extension 0 Extension Voicemail Extension Voicemail IVR Recording Extension Spy Extension Spy Password oO E N N A D D D 3t o o Sa Oo Sa N gt n Ss a a dy G oe o N Desktop Phone Paging Extension Parking Extension Parking Rooms E o Parking Time SIP External IP SIP Realm Maximum Greeting Time Minimum Message Time Maximum Message Time Maximum Messages Record Calls Say Message Caller ID Say Message Duration Dial 0 for Operator Allow Users to Review Send Messages by Email Only Attach Recording Beene O amp Fei o o 2 3 2 E From Subject PTS PBX New message Save Figure 85 PBX Settings Menu Screen 129 Positron Telecommunication Systems Inc G Series Country Drop down menu to select
92. system to provide spoken message duration time Dial 0 for Operator Checkbox to enable callers to access the Operator Allow Users to Review Checkbox to enable the callers to review their voicemail messages Send Messages by Email Only Checkbox to enable the system to send voicemail messages by email Messages will NOT be saved on the PBX Attach recording Checkbox to enable the system to attach voicemail messages to emails From Specifies the From field to be used when sending voicemail messages Subject Specifies format for the Subject field in email messages providing notification of missed calls 133 Positron Telecommunication Systems Inc G Series Appendix 1 Acronyms 134 Positron Telecommunication Systems Inc G Series Acronyms ADSI Analog Display Services Interface AMA Automated Message Accounting ANI Automatic Number Identification CDR Call Detail Record CID Caller ID CTI Computer Telephony Integration DID Direct Inward Dialing DNS Domain Name System DTMF Dual tone multi frequency FXO Foreign Exchange Office FXS Foreign Exchange Station GUI Graphical User Interface AX Inter Asterisk Exchange IP Internet Protocol ITSP Internet Telephony Service Provider IVR Interactive Voice Response LAN Local Area Network MAC Media Access Control MIME Multipurpose Internet Mail Extensions MTU Maximum Transmission Unit MWI Message
93. t which material or equipment may be defective of poor quality or incompatible with the equipment supplied by Positron and Positron shall not be obligated to repair or replace any component of the equipment which has not been installed according to Positron specifications IN NO EVENT SHALL POSITRON BE LIABLE FOR ANY INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL PUNITIVE EXEMPLARY OR SIMILAR OR ADDITIONAL DAMAGES INCURRED OR SUFFERED INCLUDING LOSS OF PROFITS LOSS OF REVENUES LOSS OF DATA LOSS OF BUSINESS INFORMATION LOSS OF GOODWILL LOSS OF EXPECTED SAVINGS OR BUSINESS INTERRUPTION ARISING OUT OF OR IN CONNECTION WITH THE EQUIPMENT A PURCHASE ORDER SUPPLIES MAINTENANCE SERVICES OR OTHER SERVICES FURNISHED HEREUNDER EVEN IF POSITRON HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT POSITRON DISCLAIMS ANY FURTHER CONDITIONS REPRESENTATIONS OR WARRANTIES WHETHER WRITTEN OR ORAL EXPRESSED OR IMPLIED INCLUDING THE CONDITIONS AND WARRANTIES OF MERCHANTABILITY MERCHANTABLE QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE PERFORMANCE AND THOSE ARISING FROM STATUE TO THE EXTENT PERMITTED BY LAW POSITRON DOES NOT WARRANT THAT THE SYSTEM WILL OPERATE WITHOUT INTERRUPTION OR THAT IT WILL BE ERROR FREE 13 Positron Telecommunication Systems Inc G Series Chapter 2 Overview Positron Telecommunication Systems Inc G Series The G Series Family Positron
94. t contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable 144 Positron Telecommunication Systems Inc G Series If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are
95. t not from outside This can be useful for extensions like ring group voicemails Forward Forwards calls to the designated extension Forward 6002 Ray Westcott _ gt 6002 Ray Westcott Forward External Only 6005 Operator 6007 Richard Waites Follow Me 6008 David Holmes 6009 James Patterson 6020 Voicemail Ring Groups 6010 Sales Ring Ring Time If not Answered Figure 54 Forward Extended Menu Follow Me Allows unanswered calls to be forwarded to other extensions useful when the user frequently uses another office When the checkbox is clicked the menu will be extended and additional drop down menus and input boxes will be displayed 85 Positron Telecommunication Systems Inc G Series Follow Me y Ring Time Phone Number 1 EXE TR EER 10 7 Phone Number 2 Ring Time 2 15 y If not Answered Cancel Save Set Voicemail Password Figure 55 Follow Me Extended Menu Ring Time After the specified number of seconds in this example 5 the call will be forwarded to the number listed in Phone Number 1 Ring Time 1 2 After the specified number of seconds the call will be forwarded to the numbers listed below each If not Answered This drop down box offers the following choices Goto Voicemail Box Causes a further drop down menu to be displayed showing available Voicemail boxes Voicemail boxes are established using the Extensions menu and sub type of
96. t you are grounded To ground yourself it is recommended to use an Anti Static wrist band or at least ensure that you touch some grounded object before handling the product Inspection Inspect the product for any signs of physical damage Report any damages directly to the shipper Keep all packaging material in the event that the unit has to be shipped for servicing Inventory The complete package contains Positron Telecommunication Systems Inc G Series e G Series appliance e Telephone line pigtails o G 124 and G 224 should contain two o G 1212 will contain four e Ethernet cable e Documentation e CD ROM containing driver and sample files Environment The selected installation site should provide a stable operating environment clean and free from temperature and humidity extremes shock and vibration The operating temperature should be kept below 100 degrees F 38 C It is highly recommended that the product be located in or near the equipment cabinet and in proximity to the customer s network equipment PSTN G 124 G 1212 The appliance has been designed to be connected to the PSTN and should not be connected to any other type of telecommunications service or services Doing so will void the warranty and could cause network and or equipment damage ISDN G 224 The appliance has been designed to be connected to the ISDN as an S T and should not be connected to any other type of telecommunications ser
97. the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT 153 Positron Telecommunication Systems Inc G Series LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING I
98. the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTI
99. the step that begins all IVR applications A new drop down box will appear below the first box e Select the next entry from the drop down box IVR Menus Name Sample IVR Extension 6000 Allow dialing other extensions M Answer GotoExtension 6005 Operator y Answer if u know ext dial gsn y Disabled Authenticate Becki Daves pone ifu know ext dial gsn Disabled a Delete ae Disabled ait WaitExten GotoMenu Disabled GotoExtension GotoTimebasedRule CheckVoicemail LeaveVoicemail Disabled Disabled Disabled Nieahlad Figure 62 IVR Menus Menu Screen with Step drop down menu 95 Positron Telecommunication Systems Inc G Series IVR Menu Commands Answer First step in any new menu Authenticate Used for entering PIN codes for authorization in order to proceed to the next step Background Plays a sound file in background and waits for user input Playback ends when user begins key presses Parameter column will display a drop down menu of all available sound files from which to choose Busy Plays a busy tone Congestion Plays a congestion fast busy tone Check Voicemail Allows user to enter a voicemail box extension to retrieve messages DigitTimeout Sets the maximum amount of time between keypresses Enter the number of seconds in the Parameter column to the right ResponseTimeout Terminates the call after a specified number of seconds have elapsed
100. thernet Switch On board storage through a Compact Flash Interface or dual USB ports Local and Remote Web based configuration G 124 CF SLOT ma POWER AUDIO Figure 1 G 124 16 Positron Telecommunication Systems Inc G Series Indicators 17 e 7 LEDs on Front Plate o 4 FXO Orange o 1 Globe o 1 Tick o 1 Power e Ethernet Connector on rear plate o LED 1 10 100 MBs Indictor o LED 2 Activity Positron Telecommunication Systems Inc G Series G 1212 Analog Sophisticated Integrated PBX functions in a single board 12 Analog FXO Ports Support for up to 4 VoIP Lines 2 FXS Port for analog phone or fax machine Audio input jack for streaming music on hold Audio output jack from overhead paging systems 128 ms echo canceller in hardware Four port Ethernet Switch Expandable on board storage through a Compact Flash Interface or dual USB ports Local and Remote Web based configuration ES roson a CF SLOT ag POWER AUDIO Figure 2 G 1212 Indicators 18 15 LEDs on Front Plate Positron Telecommunication Systems Inc G Series 19 o 12 FXO Orange o 1 Globe o 1 Tick o 1 Power Ethernet Connector on rear plate o LED 1 10 100 MBs Indictor o LED 2 Activity Positron Telecommunication Systems Inc G Series G 224 ISDN Sophisticated Integrated PBX functions in a single board 4 ISDN Bri Ports S T Support for up to 4 VoIP Lines
101. ve Set Voicemail Password 82 Positron Telecommunication Systems Inc G Series Figure 52 Extension Screen Analog parameters Subtypes Voicemail IVR Establishes a voicemail box which is not associated with a physical extension For example the sales department can use a virtual voicemail box to store customer requests and a number of sales staff can access this box in order to process the messages This kind of mailbox can also serve to catch messages left by callers to a Ring Group which was not answered See field descriptions below Establishes a new IVR Interactive Voice Response system Requires only the extension number and name of the IVR Y NOTE Configuration of the IVR is done in the PBX gt IVR Menus menu Extension Extension Type Virtual Subtype First Name Last Name Voicemail Password 7255 In Directory Ka Send Messages by Email Only Mi Email Address Internal Cancel Save Set Voicemail Password Figure 53 Extension Screen Virtual parameters 83 Positron Telecommunication Systems Inc G Series Conference Room Establishes a new Conference Room Y NOTE Configuration of the Conference Room is done through Users gt Conference Rooms Ring Group Establishes a new Ring Group NOTE Configuration of the Ring Group is done using Users gt Ring Groups Template Selects the extension template to use for default configuration of the
102. vice or services Doing so will void the warranty and could cause network and or equipment damage E1 T1 G 320 The appliance has been designed to be connected to the E1 T1 network and should not be connected to any other type of telecommunications service or services Doing so will void the warranty and could cause network and or equipment damage Install Compact Flash Storage or USB before powering on the appliance Before setting up the device determine whether CF Compact Flash or USB storage is required Used for storing voicemail messages memory should be installed at initial setup Installing memory at a later date will result in the loss of voicemail messages stored up to that point Y NOTE Adding or removing CFmemory must be done with the power off and requires a reboot following modification Y NOTE We recommend use of the Sandisk CF cards for complete system compatibility Other CF cards may be compatible Generally if an 32 Positron Telecommunication Systems Inc G Series incompatible CF card has been installed the appliance will not successfully boot To install Compact Flash memory e Ensure that power to the system is off e Insert the memory into the memory holder e Power on the system 33 Positron Telecommunication Systems Inc G Series G Series Installation To setup the G Series The G Series does not have DHCP enabled by default the static IP address will be 192 168 1 1 C
103. will pass 10 digit number to available analog line e 911 will pass 911 to available analog line changes in PBX gt Dial Plans gt Rules Extensions and General Settings DTMF United States Canada frequencies and timing setting Number of Conference Rooms Bridges 2 Blind Transfer of calls 1 Warm Transfer 2 Operator Extension 6005 Voicemail Extension 6050 allows entry of user outgoing messages 138 Positron Telecommunication Systems Inc G Series Remote Voicemail Ext 6051 Parking Extension 700 IVR Recording Extension 95 Various settings related to voicemail SIP External IP blank changes in PBX gt PBX Settings Interactive Voice Response IVR IVR Menu 6000 Allow calling other extensions Enabled changes in PBX gt IVR Menus Time and Date Call Blocking 9am to 5pm 9 00 17 00 24 hour clock Christmas Dec 25 all day New Year s Day Jan 1 all day changes in PBX gt Time Frames Default setting for SIP calls NAT no DTMF Mode rfc2833 Music on Hold file set change PBX gt Sound Manager Codec ulaw Voicemail Password protection available messages NOT emailed changes in PBX gt Time Frames Language Setting Language Setting English changes in PBX gt PBX Sound Manager Incoming Calls Incoming Calls FXO calls routed to IVR changes in PBX gt Incoming Calls gt Edit Conference Bridges Conference Bridge 6080 PIN Code 0806 Admi
104. y backup clocks If the network cannot call the NTP time server the system time should be set using System gt Maintenance Itis important to the system s recordkeeping and general A operation that the time be set correctly 77 Positron Telecommunication Systems Inc G Series Extensions Conference Bridge Ring Groups The Users Tab permits access to the e Extensions menu for the creation and initial configuration of all extensions including hardware and software sets and virtual extensions for voicemail boxes IVR menus conference bridges and ring groups e Conference Bridge configuration e Ring Groups configuration 78 Positron Telecommunication Systems Inc G Series Extensions Displays a list of extensions allows for the editing configuration and deletion of extensions Extensions Sample IVR Ray Westcott Operator Richard Waites David Holmes James Patterson Sales Ring Voicemail Conference 1 Conference 2 Add Figure 50 Extension Menu Screen The Add button allows for the creation of new extensions By selecting the appropriate extension type from the Type drop down menu relevant parameter information is to be entered Y NOTE After adding extensions be sure to click Create Configuration to make the new extensions active Extensions can be e Analog telephone sets 79 Positron Telecommunication Systems Inc G Series e SIP telephone sets e SIP software p
105. y not be removed or altered from any source distribution Jean loup Gailly jloup gzip org Mark Adler madler alumni caltech edu 157

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