temetra-webapp-user-manual (in progress v2)
Contents
1. 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Consumption m2 03 04 05 06 OF 08 Temetra Web Application Manual 22 You may have noticed also that at the top of each line graph there 1s a small black line being drawn and this shows you your position within all the data from this channel in exactly the same way a scroll bar does on a computer When looking at the last 24hrs of the example data the line appears like so When viewing the last 4 weeks of data the line appears like When it is desired to view all the available data for a given logger the ALL button can be clicked to display all the available data for that logger as shown below 0 450 0 350 0 300 2 250 e HI 0 150 0 100 00 he l r 61 Ufer Oljan 0lApr BI Ol Oct Oljan 0lApr WU St er I5Jan 4 11 30 00 00 00 00 00 00 00 00 00 00 00 00 60 00 00 00 00 00 00 00 00 00 00 00 35 000 15 000 0 000 2011 Consumption m If you look in the browser window below the graphs you will see extra information about the displayed period regarding the exact start and end index during this period the total consumption during this period the average consumption per day and per hour and the consumption rate in litre per second Temetra Web Application Manual 23 Logger Values in displayed period Start index 2459 001 End index 2842 938 Consumption 383 937 mm Average per day 0 335 Average per hour 0 014 Litres per second 0 004 Add2. ee screen you get a complete list of all information held in Temetra about VIEW BILLING ACTIONS this meter a particular meter its associated account and all the readings taken for Io 3 mete Lee Deo an Customer Pom re 8 Meter Deta Ron tar Ge MS mean Seem DALI IOMA meter te SEDO tal s Tee Ata Aguas Y Tour eaer 100 hare CV ratsigtoers Sor 6 fome DIS Coes 3 75 wad 22 43 WT 54 35 4 bides BP Ved 6 ai rod E base Mood yla eres ALA age Reo re TAME pao seg 66 0081 105 200 bn Ces Deal whee ni TO Doti fid Wag YES JaK i hd ares iL San 244 7319 DG Ste zma A gt a a 7 5 D p e n i EI WGI Greng D Depending on the data that has been filled in for the meter you will not see all the possible fields displayed For example if there is no GPS co ordinate stored for the meter installation then this field is not displayed on the view screen If you edit the meter details and fill in GPS co ordinates then that data will be displayed on the view screen Temetra Web Application Manual 30 You can page through all the meters in a route using the step buttons at the top Use this button to move to the previous meter on the route This button will not be KL visible if you are at the start of the route Use this button to move to the next meter If not visible then you are at the end of the current route Below the account and meter blocks is a tabbed menu that
3. Name is the name of the premises of the installation and address is the address of the installation Freen Notes can be used for any comments you have on this account Temetra Web Application Manual 45 FAO and Bill Address are used when the billing address for this account is not the same as the installation address If these have no values and Temetra is used to generate bills then the name and address fields are used instead If Temetra is generating bills then allowance refers to any credits to be applied when determining volumetric consumption charges for this customer If Temetra is used to provide customer access to bills then Billing PIN is the PIN number that the customer should use to access their details Notes Accounts and meters may also have notes attached to them These notes can be accessed by clicking on the relevant icon as shown below Customer Note Edit O Notes for account AB001 Name Derived Test Address test location Water Contact Water Contact Phone This will open a separate window in which you can read the notes attached to the account You can also edit or delete existing notes or create new notes for the account Temetra Web Application Manual 46 Meter Edit As with accounts meter details can also be edited Edit Meter Details 13LA054321 TEST ACC Save Cancel Unknown 9 1314054321 Zitt e n y FF Ahe S wa e Manual Reac X Unknown v
4. Mow mn 0 810 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 01 02 03 04 05 06 07 08 09 10 11 12 13 Dec 2013 jan 2014 Consumption m2 The consumption histogram now shows the consumption in the most logical time period for this view in this case four weekly consumption blocks The PREV and NEXT buttons shown above are used to navigate backwards and forwards through periods of time So for example if a graph is showing data for the last four weeks and the PREV button is pressed the graph will then show data for the previous four weeks if any The ZOOM OUT button is used to zoom out from the graph and provide a wider range of data By clicking this button the graph will display data for longer periods of time Temetra Web Application Manual 71 Bast pave 0 110 14Jan 15 Jan As 00 00 00 00 men Elo o EE 00 00 00 Llden 2014 l24an 2014 1 S4an 2014 Consumption m By clicking on either graph it is possible to zoom into a particular time period Month week day For example by clicking on the above graph between the x axis points of 12 January and 13 January you will zoom into that particular day of data as shown below Cas ee 0 180 T 0 150 d 4 4 4 4 2 100 4 4 4 4 4 4 A gt 4 0 050 e D E lojan 10jam 1l0jam 10 04 00 10 00 1200 14060 16 00 E a oe EECH Gece mic few me
5. Table of Contents Table OS OMS OS rta 2 A A 4 SP o II 5 Username and Password coocococcccocoooooononononononononnnnnononononnnonononnnnnnnnnnnnno nono nn nnnnnn ono nn nro nn nono nono nn nnnnnnnnnnnnnnnnns 9 CPES US idad 10 TN Ay bi a Loma irc 11 PAn Ke EE 13 EE HERE 14 he 15 AMAN SUS eessen 17 e E 18 Changing rodie chana mno EE 19 Roadia DEE E 20 Redna Ee e EE 22 READINGS Fe Dates putero no eonae seeenatas euros 24 Readinos POROS EE 26 El arate Geatow sete tama E etaw tran seamen ovemes 27 WICC CES E 30 FE eege 33 EME ias 34 Ee 36 1721 521 0 GC eege 37 e E 38 A E A 39 MELTER DINO ocn riot del cusses olor conan 41 IV ETS Te EE 42 METERS Editing Meters and Accounts cccccccccnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnos 45 POU A eet cece eee o acai sneer Un boat een eecaceneoreaeccaes 49 Temetra Web Application Manual Z MR Ee DEE 50 FOU E OUI E E E E EE EE A K GeoRouting Auto asgsggn non nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnns 57 mi Houe kP a E A O 58 EE 60 EE Eegeregie 62 Networne Data EE EE 63 NE aie Etoo teja 0 E 66 Network Audit Tra 67 TNS yy OE oo A 69 TN yO RE 75 A o enn E ee eee ee 76 OP ING iWork Pi er E TI SN POLA E EE E E E E eee 84 Setting up a customer with portal access cccccccccnnnnnnnnnnnnnonncnnnnnnnnnnononnnnnononononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnss 86 Customer POT N T e E E ee eee 87 SJ STET EE 89 Seu eP a TM ta 90 Temetra Web Applica
6. DMA is ev Sp Temetra Web Application Manual 27 Once you click on the search button you are then presented with your list of meters 47 matches Prev 1 2 5 Next 14MU026414 ttronTest ron Test Reader Stability DN15 Coax 4reads latest 03 Jul 2014 Anyquest Full installed 29 Apr 2074 Billing group 1 H13411092175 DIEHL Diehl Test Diehl Test DN15 Coax 2 reads latest 27 Jun 2014 Diehi 1 installed 20 Jun 2014 Billing group 1 H13411092174 DIEHL Diehl Test Dien Test DN15 Coax 2 reads latest 27 Jun 2014 Diehi 1 installed 20 Jun 2014 Billing group 1 07087687 DIEHL Diehi Test Dien Test DN15 Coax 2 reads latest 27 Jun 2014 Diehi 1 installed 20 Jun 2014 Billing group 1 H1341 1092173 TESTDIEHL Diehl Manual Test Temetra Sensus Test DN15 Coax 1read latest 18 Jun 2014 Dieh 1 Installed 13 Jun 2014 Billing group 1 Clicking on the blue link will take you directly to the meter Once you have the list of meters from your compiled search there 1s then the opportunity of downloading various files of data relating to these meters Download search results Customer Details Meter Details Summary with flow rate GPS Connections KML Connections 8 O OOQ Temetra Web Application Manual 28 Alternatively you can also use the search facility which 1s located on the top right of each page Temetra Web Application Manual EZ Meters View Ep METERS The Meters View is one of the central screens in Temetra On this
7. Network Administer etc Privileges can then be granted as per necessity of the role To create a new role click on New Role meter reade e 4 te KI 0301 J J 4 s Claret J J J r J d 4 J A Reader Comments Users Roles Reader Comments API Tokens Reader Comments shows the customised comments that are displayed on Temetra Reader for this network If the user has sufficient permissions they may edit delete current comments or add new ones Temetra Web Application Manual 82 Pre set comments to display on the handheld for Cahir Demo network Pre set comments to display on the handheld for everyone Sequence Jomment 1 Previously overestimated 50 Checked OK 51 Leak before meter 52 Leak a er meter 53 Damaged API Tokens Users Roles Reader Comments API Tokens API Tokens allow communication between specific parts of Temetra and customers L 4 Type Standard Standard Standard Standard Standard Edit Edit sl O Ect Y Edit Y software such as Agresso Entering this menu gives a summary table with the token its permissions ref the network and an events summary Temetra Web Application Manual 83 Setup Portal Admin PORTAL ADMIN shows a list of users on the network USER PROFILE NETWORK ADMIN who have an account with access to Meter ie Meter ie is the customer access site for Local Authorities Group ANNOUNCEMENT S Water Schemes and other suppliers who use the Tem
8. and clicking 1t will show a list of all photos The images shown in the list are reduced in size to make them visible in this tab By clicking on the image a new window will open on your screen with the full size version of the photograph These photographs can be useful to record location Comment File 0147 installation details and re instatement quality for meter Photo Date 13 05 03 00 00 Uploaded 25 11 03 19 21 Uploaded Pau Berry Tags bad axif connections Temetra Web Application Manual 38 Issues Issues 2 The ISSUES tab will only be available to customers who have opted to use Temetra Issue Tracker Temetra Issue Tracker allows you record work and customer service issues in a database integrated with Temetra meter management See http www temetra com issuetracker for more details on this service The ISSUES tab shows a list of all recorded issues with the selected meter It records the status of the issue i e resolved unresolved and a summery of the problem that was noted issues in Tracking system i i Clicking on the Report New Issue link at the bottom of the issues table will allow the user to identify a new issue and assign it to the relevant person Click create issue to submit the issue to Temetra issue tracker Temetra Web Application Manual 39 Create new issue Summary Category Damage repairs required Assign to None v Pnonty none e Status None
9. Temetra network for any keywords you specify and can be accessed on every page If you need to search quickly at any time hold ALT S on your keyboard and the cursor will jump straight into the search area Temetra Web Application Manual 11 At the left bottom of every screen in Temetra is an indicator of the currently logged in user the network and the current route Temetra Web Application Manual Forms in Temetra ip Mi ler Del ss if 6 9504 i le 5 one K LP Temetra Web Application Manual To change the value of items in Temetra you will normally be taken to a page that allows you edit items following the normal convention of web applications It is recommend that you always complete these forms by either clicking the Save button to save your changes or the Cancel button to discard your modifications If you need to make further changes to the same item you should begin editing again using the same procedure as before rather than using the Back button in your browser Readings Tours O O READINGS METERS TOURS DERIVED UPLOADS the latest set of readings taken on your network When you log into Temetra you will normally be taken directly to the READINGS page that shows a summary of FIXED DATE Alternatively this page can be accessed at any time by PERIODIC clicking READINGS gt TOURS AD HOC This summary describes an individual tour taken on a specific route within y
10. X Description he Temetra Web Application Manual 40 METERS Billing METERS SEARCH VIEW BILLING ACTIONS i Bill Runs Charges Bill Groups Bills Cross Check eae sit teil wifi Recently Activated Temetra Web Application Manual If you have sufficient access privileges then there will be a BILLING tab under METERS and selecting this will allow you to administer billing payments and charges within Temetra BILL RUNS By clicking on the GENERATE NEW BILL RUN button Temetra will identify if there are sufficient readings to complete a new bill run present a form to fill in details and a new bill run will be generated CHARGES This creates a table with relevant water charges and allowances for both the current and previous years BILL GROUPS This puts the billing meters into billing groups BILLS CROSS CHECK Enter text into the text box that filters the bill runs to leave only those you re interested in For example 2006 will show all bill runs that contain 2006 in the reference or 2006 Q1 will show a subset of these Click Filter to sort into the desired information This will issue a bill run total and an option to download a CSV spreadsheet file containing details of every bill in every bill run matching your current filter RECENTLY ACTIVATED shows information on recently activated meters Please contact billing temetra com for more details billing function in Temet
11. exclude from handheld download Unknown M exclude from consumption Route Sequence is the sequence number for this meter in the route When meters are downloaded to the handheld for reading they will be stored in numeric order according to this number Meter Type select the meter type from the pop up menu Meter Serial the manufacturer s serial number form the meter body MIU Serial The Cyble MIU number printed on the MIU Temetra Web Application Manual 47 Meter Reference Any external reference number for this meter e g Agresso Meter Id Collection Method Manual wireless GSM etc from the pop up list Exclude from handheld download If checked this meter will not downloaded to the handheld for reading For example if this meter is read on a fixed network or by GSM there is normally no need to read by handheld also Exclude from billing If checked this meter and its reading will not be included in export files for billing Location Left front etc from the pop up list GPS Location Lon Lat as Northing and Easting from GPS equipment Route the route that this meter belongs to By changing this you can move meters around between routes DMA The DMA Scheme that feeds this meter Meter Group used to group meters for AMR purposes Installation Date the date this meter was installed Comment Any other information that you wish to store about this meter There are a huge
12. excluded meters reading including skips P from Area 03 se including meters excluded from handheld e in the period from 01 06 11 to 05 07 11 Recalculate The results will show a summery of the selected area and the first 20 unread meters in the area It also gives the option to download the specified data to a spreadsheet Clicking on the arrow on the right hand side of the table will download the data Readings incl leaks Temetra Web Application Manual Download data to spreadsheet O 26 Meters Search Search allows you to quickly access meter or account data based on information you supply The supplied data does not need to be a METERS complete word reference or serial number So for example if you SEARCH know the serial number of the meter you are looking for then it is VIEW normally sufficient to enter the last 5 or 6 digits If there 1s only one meter serial that contains these 5 digits then you will be taken directly to that meter If there are several matches then you will see a list and can select the correct entry BILLING ACTIONS Search Using 10 per page D AGG Finer y You can add filters to your search You can filter your search by meter connection billing or location details If you select to filter by DMA you will get added filter fields DMA is Bob y You can filter by more than one field Excluded from billing isnot e Route IS y 002 v
13. fields blank will show all results for that field 1 2 Find any changes to Y any field of v any tem Y today Vi max 10 Y on bei ser N 5 3 4 6 1 Choose the type of change required from the drop down menu Choose the field the change was made to Choose the items that were edited such as meters loggers routes etc Choose the time frame required for the search Choose the number of items to be shown on the report Ste eS Fill in the start date and end date for required search Temetra Web Application Manual 67 The report with its selected filters can be downloaded at the bottom of the page by clicking the button It will download in CSV format Download Audit Trail Audit Trail 7 1 Temetra Web Application Manual 68 Network Loggers RO NETWORK WI If you have GSM loggers on your network then the NETWORK DATA EXPORT LOGGERS tab will display a list of all the loggers their channels CONSUMPTION AUDIT TRAM and the meters to which these channels are attached LOGGERS EXTERNAL DB DASHBOARD Channels TRET 3 ESTATE mule POMIRI Vrtemetst Mw Pine EEN OU To view more details on a logger installation dates SIM card details GSM signal strength history etc click on the desired link in the Logger column P2VV48113247 To view the logged data from a channel on the logger click on the link with the serial number of the meter p f re P2VV48113247 1
14. pink button along side each of these READS 07 Jan 2014 indicators allows you to select a different tour or a different route ROUTE Temi Routes READS 07 Jan 2014 001 When you select a different route the latest 002 Route 66 tour for that route becomes the current tour Summary Route Antenna Check Tem AN Reads When you select a different tour the reports display data from that newly selected tour In this way you have a full history of all meter reading tours how long they took exception reports etc Temetra Web Application Manual 19 Readings Derived READINGS Derived meters allow you to work out certain consumption levels TOURS DERIVED UPLOADS prepare billing data for users that don t have a meter FIXED DATE based on the readings from other meters This is typically used to A virtual meter 1s set up on the desired line and temetra will PERIODIC AD HOC calculate the readings using existing meters around the confluence point The power of derived meters is in the ability to describe relationships between water meters giving you the ability to work billing reads for almost any scenario Derived meters in your network Show all using connection ref max displayed be Update Meters 10274m 1188 1027 HA A 31 1213 587 101 20 11 13 100 18 11 13 572 24 06 13 332 520 97 14 12 12 287 465 87 19 06 12 247 418 80 21112111 r 68 15 2 11 372 30 06 11 62 21 06 1
15. routing screen is split in two On the left hand side 1s information about your readers and on the right hand side is a map showing all your meters scheduled for reading E mee 0 6 483 0 6 483 TE tee i ch le sel 79 80 83 1 467 6 483 6 483 Heber ES om 7 Ve gin e ma Segen o o Rer Type wil r A 34 yo t z wan woan aan IOIAI A er Ea 17 pa 14 e n tree TEN i 14 d H 1 me e NE E a EM e STO 1 EU 1111 Mine sms Que On the map you will see meters or clusters of meters Clusters are groups of meters too close together to be shown individually The amount of meters contained within a cluster will be displayed on the cluster As you zoom in on the map the clusters break into smaller clusters until they are displayed as individual meters as seen below Temetra Web Application Manual 52 Aubor Park When you hover over a meter pin you see the meter details the deadline for reading and whether it has been assigned to a meter reader Clicking on the link takes you to the full meter details Above the map you see detailed information about what is being displayed This tool allows you to select which meters are to be displayed You can display assigned unassigned or all meters You can also see the deadline for the meters In the example below we can see that 14 meters need to be read today and 15 tomorrow in the area displayed on the map There are
16. 1 323 The calculation can be seen on the top of the table The first column shows the derived meter and the columns to the right delineate the read meters All meter Temetra Web Application Manual 20 reports including the derived meters can be accessed by clicking on the meter number highlighted in blue Temetra Web Application Manual 21 Readings Uploads O SC READINGS TOURS DERIVED UPLOADS FIXED DATE PERIODIC AD HOC Upload File Choose File No file chosen Previous Uploads The upload section allows the user to upload GPMRI files meter load sheets and updates for your network To upload a file click on the choose file button to select the desired file on your computer Once the file has been selected it can be saved to temetra by clicking the upload button The comments field is optional but can help identify an upload later for example First readings on route 7 The most recent files previously uploaded are shown on the upload screen v Xx 0 Q s The arrow to the right can be used to edit the uploaded file Hovering over each icon will give a description of its function NEW CREP csv 2 H offe 31 94786 Temetra Updates by meter os w connection lookup VO 1 14 1 10001 14 1306 Ge lr Ze Meters 0 sonore 1 updated 0 hangec 2 H off 3194785 Temetra Updates by meter os v connectson lockup 10001414 430 gt La PAGT 130 Temetra Web Application M
17. 1 364 assigned meters and zero unassigned meters Y 1 364 0 1 364 14 15 15 254 1 364 1 364 L L On the left hand side you can see the meter readers that are available for meter reading Their current work load is displayed as a bar The colours on the bar use the Temetra Web Application Manual 53 same key as the map Pink showing their scheduled work load today dark blue for tomorrow and so on When you hover over a meter reader on the list you will see some icons appear on the right hand side NAME WORKLOAD TOTAL Warren 7 EH 4738 A 4 The first icon the little house when hovered over will show you the boundary of the meter readers home zone This is the geographic area within which they normally work The second icon the arrow when hovered over will display the boundary of their workload within the current period if you change the time period at the top of the map the boundary will change to reflect this The third icon the little person when clicked on will show you only the meters assigned to that meter reader Temetra Web Application Manual 54 Filters a OS gt ROUTES READERS NETWORK Filter D Users Show users in this area only H Key Account Reader Team All Y Sub Team All d Meters Quarterly Half Yearly Evening Read Heavy Cover LU Dirty Meter O Arrange Access TMA Required L Request Type Cyclical Y Manual Y Key Account H sps U 2x10 Y 24 Hour O 3 D
18. AIL EXTERNAL DB DASHBOARD specifically excluded from network consumption are not taken into reading for each meter Meters with insufficient data or those account To access the data type the desired dates into the fields as below and click recalculate 10 10 13 09 01 14 Recalculate Consumption for DMAs from 10 10 13 to 09 01 14 91 days 1 Tota MSUMpl My Now Meters u tre Mete test 862m 9 00 mF 30 30 SE om 0 00nm 4 on Total consumption 862 m total daily flow rate 9 47 m Total of 11 meters used in calculation of 35 live meters in your network ow T Y THE h sal This will also give the top 20 consuming meters in the network and their respective details At the end of the consumption page is the option of downloading consumption data and summery as a CSV file Temetra Web Application Manual 66 Network Audit Trail Sh O AUDIT TRAIL allows a user with sufficient privilege to access all NETWORK vi network admin changes over a specific period of time The audit trail DATA EXPORT CONSUMPTION AUDIT TRAIL it the time of change and a link to the changed item For all changes report contains information on the change made the user who changed EXTERNAL DB made to meters the meter account can be accessed via the blue like on DASHBOARD screen as normal To obtain a specific and relevant audit trail report the user can filter the results as follows Leaving any of the
19. Disabled Update 3 Users Password Dreis Wee User GC SAINT emer sheenan Emer 90000 e e 0600 ee 0 oe Clicking on the Password Policy button will open a summary of the selected users password policy as seen below All these details can be changed by pressing the Edit button Password Policy Edit Minimum Password Length 6 Password must include alpha characters NO Password must include numerals NO Password must include punctuation NO Reject common weak passwords NO Maximum days between password changes 1000 User locked out after idle days 1000 User locked out failed logins 10 Password cannot be same as previous 0 Message in event of failure Temetra Web Application Manual 78 Clicking on the New User button will allow the admin user to create new users for their network and set their privileges On clicking this button you will firstly be presented with a form as seen below This form must be filled with the new users details Edit the email content section to include the users name user name initial password and senders name When the details are saved this email will be automatically sent to the new user with their login details Create new user initial Password fyevs93 Please fird your username and password for Temetra below Using thus account you can see how we provide the infrastructure for meter data collection d lrverng the data and management facies over the mternet Thi
20. Meter References with identical information BILL GROUPS ANOMALIES include accounts with meters split Ambiguous Reads a across different routes or with meters in different billing groups Replaced meter anomolies Replaced Meter Summary BILL GROUPS SUMMARY provides a list of billing groups including the total number of meters and the most common route within that billing group EMPTY DMAs give a list of District Meter Areas DMAs in your area that have no meters in them You can delete all empty DMAs by clicking the link Delete all empty DMAs DUPLICATE READS shows a list of the first 25 exact duplicate reads in the network It gives an option to delete all duplicate reads by clicking Delete all duplicate readings GPS gives a list of all meters with GPS location problems on the network DERIVED METERS shows derived meters with data anomalies and with problem expressions Click the link Automatically fix all simple problems to remedy problems This is a safe operation just cleaning up the data for derived meters excluding from Temetra Web Application Manual 58 handheld excluding from network consumption Bs idge e E Fan em weesen me Nare 7 helmsford vw 12292539 by 10 07 14 2359 Unassigned e e Southend on Sea Catch Lis A Conter ry Leen searg READS AF T ER REPLA CEMEN T shows a list of all incorrectly recorded readings since the time of replacement This may occur due to reading a mete
21. Mireless 08 mda JVOAN 32 4497 Vveless 09 mida 91 01 01 13 32 4489 Wireless 0 09 mida Temetra Web Application Manual 32 Extended Data Extended data is graphed in movable modules on the meter view page You can choose what extended data you wish to view on each meter using the Oy module icons shown on the right hand side of the meter view page An example of some extended data modules can be seen here on the right d Once you select a module it will automatically display for each meter until you minimise it again This allows you to see only the data that you are interested in seeing at a glance but keeps further information a single click away Extended summary cx ml MIN mica Max mida Average moa Median 0 00 0 43 014 0 00 Above is an example of an undocked module with summary extended data e Use this button on the top right to minimise or dock a module To move it around the page click and hold this icon then drag the module to the area you prefer Temetra Web Application Manual 33 Edit Readings If you have sufficient access privileges to edit readings then you will see an EDIT READINGS tab Edit Readings By selecting this tab you can add a new reading modify or delete an existing reading Readings 4528 Wir 4520 W New Reading Edit Edit Edit Edit Edit Edit Edit Edit Delete Delete Deele Delete Delete Delete Delete Delete It may be impossibl
22. Volumetric Flow Pulse To view the logged data on the logger click the desired link in the Meter Sensor column Temetra Web Application Manual 69 After a link in the Meter Sensor column has been clicked you will be taken back to the standard Account view but with the logger tab selected by default and the logged data being displayed below Initially this displays the last interval of data from the logger channel usually the last 24 hours of data The display always has two components for a flow channel the instantaneous flow in m3 hour and the consumption data for the same period 0 110 ST 0 010 13Jan 13Jan 13Jan 13Jan 3Jan Jan t3Jan 13Jan EE 13Jan 13 jan 13Jan l4Jan 00 00 02 00 04 00 06 00 14 00 0 1 13 08 00 10 00 12 00 16 00 1800 20 00 22 00 06 0 Eds Elo E 0 100 0 050 0 000 00 01 02 03 04 OS L34an 2014 Consumption m Navigating the logged data Surrounding these two views are some buttons that allow you to move around the data quickly Ed as ves DEET avs cast 2 nouns So for example by click the LAST 4 WEEKS button the view switches to the last four weeks of data available as shown in the screen shot below Temetra Web Application Manual 70 o 2 3 El 0320 0 190 0 150 3 100 E 0 050 0 010 17Dec 20Dec 23 Dec 26Dec 79Dec Oljan Odjan 07 ien 104an 14 jan 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ies cacsacios m cor Pour Gare min
23. allows you to look at all the extended information for the meter Summary Edit Readings Photos 0 The summary tab is shown above and when this is selected you will see a summary of all previous reads and a Cyble histogram summary if this meter is has a Cyble MIU fitted and the most recent read is an AMR read Api Mas han hal Aug Sep Oct ben e Dec jan Feb Mu 2001 2002 Min 1 6 Max 3 2 Average 0 0 m month This graph shows the monthly consumption data generated from the Cyble historical index values The graph automatically scales to fit the data so in this case the top of the scale is 0 15m day Below the graph shows the maximum consumption value of 3 2m month and minimum consumption of 1 6 m month The red pies above each month show a summary of the leakage days recorded by the Cyble Temetra Web Application Manual 31 A solid red pie indicates every day in that month recorded a leak An incomplete pie shows a quick summary of the number of days in the month that were record as a leak So in this case only one or two days recorded a leak The readings themselves are displayed below the graph on the Summary tab and show the exact date and time of reading the index the method of reading and any comments or reading codes entered by the meter reader on the handheld Readings S 04 02 14 32 4528 Mirelass 09 mida 01 02 13 32 4520 Wireless 9 10 mida 1110 13 32 4511 Wireless 308 mida 07 4504
24. anual Mahon NEW CREF csv 22 Search All uploads can be searched using the search bar on the right hand side of the page Ref will filter by the upload reference field Comment will filter by user entered comments on upload files Type will allow you to search for just read bundles or just uploaded files through the webapp User will show you all uploads by a particular user From and To are date fields filtering by uploads submitted between the designated dates Content will allow you to filter by the upload content Max displayed allows you to see more search results on the page The final checkbox allows you to Hide reading files these are the files uploaded from Temetra Reader Temetra Web Application Manual 23 READINGS Fixed Date READINGS TOURS DERIVED UPLOADS FIXED DATE PERIODIC AD HOC Fixed date readings allow you to reconstruct readings on a particular date for meters on the selected route The readings can be calculated as estimates when enough information is available taken from manual reads or AMR or both AMR Fixed Date readings are taken on a date designated by meter AMR the manufacturers The frequency varies from every 15 minutes to monthly reads taken on the Ist of each month Temetra will store whatever FDRs the meter records regardless of the intervals Route All Routes Y Mode Closest two reads Y One 01 01 14 Biling Meters only Check 7 Hitting the Chec
25. ay Y 5 Day H DG8 Y Drought Y Skip PMP U PMPV O The free text filter field above can be used to search through all meter readers on your network By tapping the icon next to the text field you can show hide the list of custom fields for your network Fields can be added and removed on request but are dependent on the data stored within Temetra Temetra Web Application Manual SEN Users This allows you to filter for particular users on the geo routing page The drop down menus will contain the list of teams and sub teams in Temetra and only show the meter readers within the selected groups We can also add check boxes as above to only show key account meter readers or meter readers operating in the geographical area shown Meters Quarterly Half Yearly Evening Read Heavy Cover Dirty Meter Arrange Access TMA Required Request Type Cyclical Manual Key Account SPS 2x10 24 Hour 3 Day 5 Day DOGS Drought Skip PIP PMPV Meters This allows you to filter by custom meter information some examples can be seen above Request Type This section allows you to filter by the request type See above for image examples Map Searching On the bottom right hand side of the map there is a search box This will search your networks area for any text typed in This includes postcodes towns and street Temetra Web Application Manual 56 addresses The map will automatically zoom to the area GeoRouting Auto assign A
26. details In the edit section you can also choose to receive email notifications from Temetra for network updates and or uploads from a handheld Your account password can be changed by hitting the button Your Details Ext User Id eimear sheehan Password Name Eimear Sheehan email eimear sheehan temetra com Phone Temetra News Mailing List NO Email Notification of Tour Uploads NO Email Notification Filters NO Prefer logger display in LPS NO Temetra Web Application Manual 76 SETUP Network Admin The NETWORK ADMIN menu is only accessible to users with network USER PROFILE administration privileges It show the details of all users and permits certain editing features for your network and its personnel accounts PORTAL ADMIN ANNOUNCEMENT S HELP USING TEMETRA LOGOUT following sub menu to the left hand side of the screen Clicking on the NETWORK ADMIN menu will open a page with the Users Roles Reader Comments API Tokens Users Users provides a list of all users on the network and their respective privileges within your Temetra network An icon will be marked under the allowances and privileges that the user has been awarded If the user does not have access to these privileges the space will remain blank Results can be filtered by filling in the empty field over the table with any or part of a user name or id and clicking on filter Temetra Web Application Manual ae Fiter j Role More Y Show
27. e meter index of the last reading and any comments that were recorded You can choose to sort the listed results in order of name read time or route sequence by clicking the blue links at the top of the report By default sort by route sequence 1s selected The connection number is displayed as a link in blue and by clicking on this link you will be taken directly to the ACCOUNTS VIEW screen for that particular connection reference number More details about the ACCOUNT VIEW screen can be found in later pages of this manual Temetra Web Application Manual 16 Analysis The analysis reports are based not just on a single tour but more than one tour Route Consumption Zero Consumption Deviations Unexpected Flow Lower index ROUTE CONSUMPTION will display the consumption between the current tour and the previous tour ZERO CONSUMPTION will display only those meters that showed no consumption between tours DEVIATIONS will display meters that showed consumption deviation UNEXPECTED FLOW will display meters that showed unexpected flow rates LOWER INDEX will display any meters with a lower current index than the previous read s index Temetra Web Application Manual Actions DOWNLOADS allows you to take a copy of an individual tour in a variety of formats suitable for importing into external systems Download readings for Cahir Demo Urban 01 Apr 2002 These downloads are only for this particular tour a
28. e to divide these into 4 routes of approximately 500 meters each to break down the task of reading into manageable size Temetra Web Application Manual s Meter Meters in Temetra hold all information associated with the physical installation of the meter This includes meter type serial number reference numbers GPS location installation date expected collection method etc Account Accounts indicate the owner or operator of a meter For a billing customer this will identify the property to which the connection and meter applies external reference Ids billing address if different any special instructions etc More than one meter can belong to an individual account for example in the case of a property with more than one connection meter or in the case of a billing entity with more than one property Meter Index The digits from a meter indicating the current volumetric flow Depending on the meter type and size this will normally consist of up to 8 digits For a metric meter this value will be in cubic metres m or 1000 litres and may or may not include digits after the decimal point For manually read meters the index normally consists of just the digits up to the decimal point by convention the white on black digits on a meter index with those after the decimal point discarded by convention the white on red digits on a meter index Reading A meter reading is a combination of a meter index a date and time a coll
29. e to modify some readings because they are in use elsewhere for example as a billing read To modify an existing reading click the EDIT button alongside the reading and the screen will change to the edit reading form Temetra Web Application Manual 34 Readings Li Date index mr information d 01 04 02 14 32 _ Save Cancel 01 01 02 13 32 4520 Wireless 01 10 01 13 32 4511 Wireless 01 07 01 13 32 4504 Wireless 01 04 01 13 32 4497 Wireless 01 01 01 13 32 4489 Wireless 01 10 00 13 32 4481 Wireless 01 07 00 1332 4473 Wireless You can now edit the date time the index or the reader comment Temetra Web Application Manual 35 Bills Bills This tab shows a list of all bills generated by Temetra for this account By clicking on the download link you obtain a copy of the bill in either XML or PDF format If you are using Temetra only to collect readings for an external billing system then this tab will not be visible Bills for this account 02 1000 Q32000 15796 D i 21 48 2748 H Temetra Web Application Manual 36 Balance Balance The balance tab shows all payments received on this account from an external cash receivables system These payments are used to generate bills in Temetra for the account Temetra Web Application Manual 37 Photos D Summary COn Readings Bills Balance Photos 1 If you have stored digital photos with the meters then a PHOTOS tab will be visible
30. ection method and any meter reader comments Temetra Web Application Manual 6 Tour Reads A collection of readings typically as a result of a meter reader collecting a route reading the meters and returning those reads to Temetra These reads are stored as a group so that a complete record is maintained of all meter reading activity The tour does not have to be complete so for example a meter reader could collect a full route only read half the meters and return the reads to Temetra In this case the tour would only show the meters that were read Receive Download When a meter reader wants to begin a tour with a handheld computer they download a particular route from Temetra into the handheld and this contains a complete list of meters their locations serial numbers previous index previous reference consumption data etc Send Upload When a meter reader has done some meter readings on a previously downloaded route they can send these readings back to Temetra by performing an upload This sends the readings back to Temetra where it is displayed as a Tour and each meter s reading is displayed with the appropriate meter MIU Meter Interface Unit a transponder that is fitted to meters to allow automatic meter reading AMR The meter reader uses some form of wireless reading system to read the meter rather than physically view eyeball the meter to read it Temetra Web Application Manual 7 AMI Advanced M
31. email to the user requesting that they change or renew their password Clicking Merge this user into another joins two accounts simply select the other account from the list and both will be merged Temetra Web Application Manual 80 Details for user Emer Edit Id emer sheehan Name Emer email eimear sheehan temetra com Phone Enabled YES Handheld Only NO Meter Reader YES Limited Temetra Reader Settings NO Meter Reading Team Edit Notes YES Edit Meters YES Delete Photos YES Edit Photos YES Add Reads YES Edit Reads YES Delete Reads YES Edit Routes YES See Audit Trail YES Billing YES Surveys YES Network Admin YES Portal Admin YES View Scheduled Routes YES Edit Scheduled Routes YES Temetra News Mailing List YES Email Notification of Tour Uploads YES Email Notification Filters NO Tags Reader Zone Locations Send a password reset email An email will be sent to eimear sheehandtemetra com that contains a link to Temetra Upon clicking this link they will be brought directiy to a page on Temetra to edit their password As a security measure this email link will work just once and is valid only for the next 48 hours Merge this user into another After this click on the user you want to merge into and you ll be given the option to merge Temetra Web Application Manual Roles Users il Roles Header Lomments API Tokens Roles can be created to suit the needs of your company Example Meter Reader Manager Team Lead
32. eplaced on an existing connection use the procedure Replace a Meter Add New Meter to existing Account Une fs procedure if you are adding 4 few connection wth a new meter fo an existing account To add a new meter find the account click here click the edit button beside the account and then click on the Add Meter link Add new account and new meter Use this procedure for adding a completely new meter and account Add New Account and New Meter Use fea procedure lo add a new account fo the system and wilh Ae meter and comechas hea new meter mil Ge added fo the route for meter reat You will be asked brought through the procedure first adding the account Click here to add new account and meter then adding the meter for that account and finaly confirmation of the addition Once this is done your new meter will be included im the route for reading Move a meter to a different account Move a Meter to a Different Account Ths procedure is normaly used fo move a meter has Deer IMCcorrect y assigned fo an account To move the meter find the account you will move the meter to cick here to search Use the Move Meter to This Account held at the bottom of the page This procedure is normally used when a meter has been assigned to the incorrect account and you would like to move the meter and all its associated readings to the correct account Temetra Web Application Manual 43 Accounts Without M
33. ere will be a little grey icon beside the e mail address Customer Note Edit FF IC3295885 10002 Vr A Unknown AM emear sheehanmtemetra le If you click on this grey icon it will bring you into the portal account details where you can send the access details by clicking on the send details button beside the question User sent access detail When the user has their details and has logged into meter ie the icon beside their e mail in the customer view will change colour Customer Note Edit ei f OFFIC3295885 10002 Mr A Unknown emear sheehan temetra ie Temetra Web Application Manual 86 Customer Portal Meter ie Temetra has a built in customer portal This is located at https meter ie and is completely internet based The customer can view only their own data but can view multiple meters if they are attached to the account 7 meter ie More Welcome to meter ie Ont Readegs Vie help you visualize the mfiormation fom your meter readings and res Vater Readings Youre orobably here because your tecewed a ink to Ihe wetede Of yow water gas of bag y meining bl Es a short step to seeng detailed micemation fom your meter we just need to make sure that youre authonzed to see A Vater D s Emet your ead and previously saved pa reord now bo access yOu Meter data Compare E maji Password Sign in con ementer rou paseo temetra Temetra Web Application Manual 87 Data is displayed vi
34. ers already read number of skips and the percentage of the route completed Nare Reads Reads day Skips Skips dey Skins iy 3 Ge k ss al Lisi zen ne rd ao EEN If you click on the highlighted name you will see the assigned scheduled routes for this meter reader and also the statistics for the assigned routes Temetra Web Application Manual 60 9 O o Routes Meters Reads Reads day 21 21 614 87 Assigned scheduled routes a3 made l pel wl Alpes Fatee pe 3 3 5 Nowe Temetra Web Application Manual 61 Readers Handhelds Handheld gives a list of all your current handhelds It will tell you information associated with each one e g the serial number who is HANDHELDS using it what version of Temetra Reader is installed on it etc Handhelds 4 matching WR Tak 73 r gt yo k a a D Unknown 650e673 aZzta0600 YES MO WNC L cxce jimmy omahon A AS Gev2 If you click on the reference number of the handheld the historical data of the handheld will be displayed It will display what has been collected and uploaded by this handheld when it was done and who by This can be filtered as desired Recent Events for ANON40373 ES e DCD CHIA Ofice lestingD00 002 Fonte erre Orah gt 1144 HI lA Ten vie OECD GUAPA Office testing 0 002 Route rette Groben i Temetra Web Application Manual 62 Network Data Export Under the NETWORK tab DATA EXPORT al
35. etering Infrastructures are systems that measure collect and analyse metered data either on request or on a schedule The network between the measurement devices allows the information to be distributed to customers suppliers service providers etc Temetra Web Application Manual Username and Password You will be supplied with a username and password for use with Temetra To log in to Temetra go to the web page A Customer Login S S ES http www temetra com and follow the link for customers as shown in the image to the left Enter your username and password in the boxes supplied User Id and you will be taken to your network within Temetra Once you have successfully logged into Temetra a L in LOGOUT button becomes available at the right hand side of the all screens when you hover over the little image of a person By clicking this button you are logged out and to use a a Temetra again you will need to re enter your username gt and password USER PROFILE NETWORK ADMIN PORTAL ADMIN ANNOUNCEMENTS HELP USING TEMETRA LOGOUT If you do not access any pages in Temetra for a period of 15 minutes you will be automatically logged out and will need to enter your username and password to continue This is a security precaution to avoid unauthorised access to Temetra When logged into Temetra all communications between your browser and the Temetra servers are encrypted using SSL making it ext
36. eters For various reasons it s possible to end up with one or more accounts that have no meters attached for example by deleting a meter but not deleting the account When this happens the ACCOUNT VIEW will not display the accounts because they have no meters or routes Manage Accounts Without Meters AN You have accounts on your network without any meters attached This happens d you move meters or fail fo complete a new Account and Meter procedure To delete these accounts or add meters to them now chick here If there are accounts without meters on your network then METERS ACTIONS will display the above procedure and allow you to manage these accounts by either deleting these accounts or adding new meters to them You have an account that has no meter attached Would you like to delete this unattached account or use this account now and add a meter to it Accounts without meters attached Temetra Web Application Manual 44 METERS Editing Meters and Accounts Account Edit If you have sufficient privileges when looking at the METERS VIEW screen there will be an EDIT button alongside the heading Customer Note Edit o By clicking the EDIT button you can edit the details of the account m Lu g sem The Account field allows you to enter any ee external reference for this account Typically this will be an account id that has been assigned by an external billing system like Agresso
37. etra HELP USING TEMETRA meter management service LOGOUT Results can be searched and filtered by filling in the boxes at the top of the Portal Users table and clicking update e meter ie Filter All emails Y Update Portal Users 10 in total NEW SHIPPER ADMIN De lime hipper Admin For ciaran esvie D Atlemptedioginfailed 16 01 13 14 08 Results can be downloaded at the bottom of the page Portal Users Download Portal Users A 8 Temetra Web Application Manual 84 Clicking on the user link highlighted in blue will display a summary of the users portal account details for meter ie as seen below Access to meterie for ciara esb te Account ESE email ciara esb ie Password Set New Password Access to ESB meters YES DISABLE User sent access details YES User has used meter ie YES What this email user sees on meter ie 1 meter in this network and 37 in other networks See what this user sees in meter te VIEW IN meterie Clicking on the account name will bring you the the users Temetra account Also in this menu there is a history of the users access Temetra Web Application Manual 85 Setting up a customer with portal access To set up a user with access to the portal meter ie you go to the account details and add their e mail address and tick the box entitled Allow e mail access via meter ie Once you have done this you will see the e mail address in the main meter view Th
38. itionally you can export all the logged data from the displayed period by clicking the yellow button in the Download Logger flow data for displayed period section at the bottom of the page Download logger flow data for displayed period Logger Flow Data CSV Temetra Web Application Manual 74 Network Dashboard OS NETWORK The dashboard shows an overview of the networks progression DATA EXPORT E SR since it started using Temetra The dashboard shows statistics for CONSUMPTION AUDIT TRAIL 10 separate categories within the network each one with sub LOGGERS categories This information is then relayed via pie chart and or line EXTERNAL DB DASHBOARD graph Historical statistics ter your network coteciod es 14 01 14 23 40 Lowe imon Y Teas et 40 rete 3 ere e wer arre at eeereee 79 By filling in the field at the top of the page you can find historical statistics at different stages of the networks development throughout its life with Temetra To set this filter fill in the date in the field and click search Find historical statistics closest to bag 1 14 Search Temetra Web Application Manual 75 Setup User Profile NETWORK ADMIN PORTAL ADMIN ANNOUNCEMENTS HELP USING TEMETRA LOGOUT USER PROFILE gives the user access to their personal information saved on Temetra Clicking the Edit button at the top of the table will allow you to change or create your
39. k button will give you a summary of the actions to be carried out You will be given en coportunty to confirm or decline before the readings are actually constructed Fill in the desired date and click the check button This will provide a summary of the actions to be carried out as new fixed date readings Temetra Web Application Manual 24 Fixed date readings for 01 Jan 2014 Current Route Details Meters inroute 35 Active meters in route on this date 31 Meters with AMR in route 2 Meters with GSM logoer in route O Meters already with readings on Mus date O Proposed new fixed date readings New readings available from AMR fixed dates 0 New readings available from GSM logger 0 New readings available from estimates 10 Meters with insuficient information for estimation 21 Clicking on the Confirm button will insert the new readings Confirm Clicking on the confirm button will upload the the new readings to Temetra This will create an estimate only for the selected area If the details are not correct hitting the back button on your browser will revert back to the summery page Temetra Web Application Manual 25 Readings Periodic READINGS TOURS DERIVED UPLOADS FIXED DATE PERIODIC AD HOC Select The periodic option will open a summary section of all reads from a user defined period in time The user can specify between the last reads or all reads from different routes and from included and
40. lected network This can be used to identify the size of the network and its details The file contains the customers details such as names address phone numbers billing address meter account balance etc Temetra Web Application Manual 64 Temetra Web Application Manual Download summary information for every meter Summary with median flow rate GN summary with flow rate 7 This download gives the summery of each meter on the network Information such as location and route if its billable meter consumption rate median flow rate average flow rate last 5 reads etc This report is usefull for quick access to the networks meters and their performance Download set of readings for billing The lower block is designed for downloading readings for billing purposes You can download the readings as a CSV spreadsheet file and select a cut off date for readings based on any tour data in Temetra using the pop up list Download readings up to and including most recent tour A ia Ven elt em p PRS d di i ha o i 4 7 Last readings on or before Most Recent Tour Y Update 65 Network Consumption Network consumption tries to calculate the total metered flow through your network for a period of time It s very unlikely you will have NETWORK DATA EXPORT readings for every meter on the dates you enter so there are a number of strategies used by Temetra to provide an exact or approximated AUDIT TR
41. link to user manuals and also frequently asked questions FAQs We have more help available in our support section including our official help documents Support You can find feature specific help here Temetra Billing how to use the billing system Derived Meters how to set them up and derive meter readings Network Consumption Calculations How Temetra calculates Uploading batch files to Temetra Use a spreadsheet to update many items at once Cyble RF FAO Information about the Actaris AMR transponders Temetra Reader FAO Handhelds Temetra Reader and how they interact with Temetra GPS formats WGS84 and variants UTM and Irish Grid Reading Graphs More information on how Temetra visualizes readings Detailed Reading Graphs More information on the detailed readings graph Issue Tracker help How to use the Issue Tracker to post issues FAQ Frequently Asked Questions If you need further help or clarification with any of our features just email us at support temetra com Temetra Web Application Manual 90
42. lows you to download data These downloads differ from the those under the READINGS DATA EXPORT CONSUMPTION AUDIT TRAM network These are useful when you need to generate bills in an menu in that you can download the readings for all the meters in your EXTERNAL DB external billing system and need the readings for all the billing meters DASHBOARD in your network Each data export can be downloaded by clicking the button on the desired section Download all data for entire network Download All Data for Office testing network Agresso Meter Load O Meter Load 9 This download allows you to access all the data about your network that resides in Temetra In other words 1f you want a complete snapshot of all the data in XML format use the Meter Load download The Agresso Meter Load 1s a specific subset of this data formatted suitable for loading into Agresso Temetra Web Application Manual 63 Download data for use on a GPS device GPX files for transfer to GPS devices f uon IN d i 3 Ten k nangneid only GPS Connectons 2 nn SA This download option enables the data to be transferred to a GPD device with details restricted by its capabilities Each option has information on the type and detail of data provided by the download Download Customer details Download All Customer Data for Office testing network This will download the details of all customers within the se
43. maged chambers frozen pipes but can be any comment the meter reader has entered through the reading system LEAKS report displays the meters that indicate a leak based on 24 hour flow thresholds In particular Actaris Cyble AMR can report leaks based on configurations of the MIU TAMPER report displays the meters that reported tampering via MIU SKIPS report displays the meters that were visited by the meter reader but could not be read For example in the case of manually read meters this could be because access was impossible and will normally have an exception attached to the meter GPS report shows readings where there is a discrepancy between the reading GPS and the meter GPS The readings are ordered according to the severity of the discrepancy Hovering over the icon following the reading will give an approximate distance for the difference in the read location to the meter location Temetra Web Application Manual When viewing these reports a summary of the available information is displayed Weadcdi os r Cater Demo Urban H ADT 2002 sort d DV route sequence 209 1102 14 2400 26845 1 402 14 5966 WM l gt l 4 4574 em a e am P gt dh deeg P re AO O These reports provide details such as the account holder s reference number the account holder s name the connection reference number of the account holder the meter reference number if any the date and time of the last reading th
44. nd the route so are probably not suitable for billing purposes See a later section for downloading reads from your entire network a set of reads probably more suitable for billing purposes MERGE TOURS allows you to take the last two tours and combine them to make a single tour For example let s say your meter reader did a tour but left 5 unread meters because they were inaccessible You later obtain these reads directly from customers and add these reads via Temetra where they become another tour With the MERGE TOURS action you can merge these tours into a single tour containing the original reads via the meter reader and the 5 reads entered via Temetra Temetra Web Application Manual 18 Changing route changing tour Non Schedule GeoRoute networks only While logged into a network in Temetra you always have a current route selected As described earlier routes are a grouping of meters within your network and it s often easier to deal with individual routes rather than the entire network The current route 1s always displayed at the bottom of every screen after the network name When you log in to Temetra the most recent tour is automatically selected and the route for this tour becomes the current tour While on the READINGS screen you will notice an indicator at the top left that always shows the current route and the current tour indicated by the last reading date in the tour ROUTE Temi The small
45. number of other fields available on Temetra If these are filled in the information will display with all other meter details The fields will be hidden if they are not filled in Temetra Web Application Manual 48 Routes List To view all of the routes in your network click on ROUTES gt LIST This will also display the total number of active meters HOUSEKEEPING wireless read meters and the amount of billing meters Routes in your network Handheld pl 0010 001 2 meters 2 read by handheld 2 wireless 1 billing 002 000002 19 meters 19 read by handheld 1 wireless 19 billing Route 66 000001 10 meters 10 read by handheld 2 wireless 9 billing Route Antenna Check 000008 0 meters 0 read by handheld O wireless 0 Dilling Temi 000021 4 meters 3 read by handheld 2 wireless 1 billing Total of 35 meters 30 billing 34 read by handheld 7 wireless Add New Route Add New Combination Route l PX fil n By clicking on the name of any of the displayed routes you can view all of the meters on that route From here we can see such details as the route sequence number account reference number account holders name type of meter etc In networks where the icon appears you can click this and create a scheduled route from routs list page Temetra Web Application Manual 49 Routes Schedules Schedules is where you can view all scheduled routes within your network Schedules are pas
46. our network To view details of the latest set of readings then you need to select one of the individual reports on this tour listed on the left hand side of the screen Tour for AREA 2011 METERS READS UNREAD EXCLUDED IN ROUTE N TOUR IN TOUR FROM HAMDHELO 31 Dec 2013 00 00 00 00 DO gt aAa A Y a EYEBALL WIRELESS SHIPS TAMPERS DEVIATIONS EXCEPTIONS 143 0 0 0 25 143 t B Temetra Web Application Manual 14 Tours Summary All Reads Wit less Heads Manually Read Wireless Manual Reads Wireless Audits Unread Meters Exceptions Leaks tampers Skips Ops WIRELESS READS report displays a summary of each individual reading done on this tour and the other reports select a subset of the readings to display based on certain criteria WIRELESS READS report displays only the Automatic Meter Reading AMR readings that were part of this tour MANUALLY READ WIRELESS report displays only the readings from wireless meters that were read manually this tour eyeball reads MANUAL READS report displays only the eyeball reads WIRELESS AUDIT report displays audit data gathered by visually confirming eyeball reads the transmitted wireless read UNREAD METERS report displays meters that are on this route but were not read as part of this tour EXCEPTIONS report displays only the readings where the meter reader had comments about the meter Examples of this would include visible leaks da
47. r that is not in current use All readings can be fixed by clicking the link Fix all readings incorrectly recorded after replacement by moving to replacement meter IMPOSSIBLE INDEX shows all meters in the network that have an index which is incompatible with the meter format AMBIGUOUS READS gives a list of all reads with the same time but a different index REPLACED METER ANOMOLIES shows the replaced meter and the replacing meter while describing the reason for the anomoly Temetra Web Application Manual 59 Readers Stats STATS provides the statistics on meter readers You will see a summary of the number of readers on a particular route the number of STATS reads and the number of skip on the route It will also provide an HANDHELDS average of the reads per day on the route 2 gt y e Go ua IA ow d e a o tEADERS READS tEADS DAY SKIPS SKIPS DAY 72 18 434 4 580 910 199 The search tool allows you to quickly access reader data based on information you supply e g dates teams sub teams Active Readers From 13 01 14 To Team All e Sub Team All Filter You are provided with a list of the active readers and if you click on a readers name you will be presented with the individual statistics for this reader It will show you a list of all the assigned routes for that reader and the statistics associated with them These include the date for completion number of Meters to be read number of met
48. ra 41 Meters Actions If you have sufficient access privileges then you will see an OD ACTIONS tab under METERS This screen has a list of common METERS SEARCH procedures that you may need to carry out on accounts or meters like VIEW creating new accounts and meters Some are simply instructions on BILLING ACTIONS how to carry out the task using other screens or others allow you to initiate the procedure directly from this screen Replace a meter The replace meter procedure should be used if you replace a meter on a connection Using this procedure all the details of the old meter and the reading that were made for this replaced meter are retained within Temetra for future access To replace a meter find the meter cick the edit button beade the meter and then cick on the Replace Meter irik Edit a meter in the way previously described and then click the Replace this Meter With Another link at the top of the page a Y Edit the meter details below of MBO SC reyes f LE Use the Save button te save your changes anc retum to the account view or Lance button to retum without s This will present you with a new meter edit form that you should fill in with the details of the new meter Temetra Web Application Manual 42 Add new meter to existing account If you have an account already set up a new connection and meter has been added then follow this procedure In the case where a meter 1s being r
49. remely difficult for anyone to eavesdrop on your data but also giving you an assurance that you are correctly connected to the Temetra servers Temetra Web Application Manual 9 Access Privileges Every user of Temetra has an access level that defines the tasks that they are permitted to complete within Temetra Some users are only allowed to view the data for their network and cannot modify the data in any way other users can read meters but cannot adjust meter or account details and others are given full access that allows the creation of new accounts modifying readings etc Users may also have access to more than one network for example a regional manager could be given access to all the networks in the entire region allowing them to do analysis on more than one network Depending on your access level buttons information and links will visible or inaccessible Some of the screens and navigation shown in examples below assume full administrative access so when you log into Temetra the screens will not be identical Temetra Web Application Manual 10 Navigating in Temetra Located at the top left of each screen in Temetra 1s the main menu If you move the mouse over any of these items you will see a drop down menu appear SEARCH VIEW BIL LING ACTIONS By clicking on these items you may move around within the application and access all the features The Search facility allows you to search the entire
50. s includes manual reads walk by wireless AMR and dial up GSM loggers with all data visible anywhere with Internet access All data including extended AMR data is accessible through XML with fully itemized printer ready bills htto www temetra com Username lt id gt Password lt password gt Regards Save Carcel This is the first part of setting up a new user Once you ve completed this form correctly an email will be sent to the user with details and you will be presented with a second form to complete other details like edit privileges and network access Once these details have been saved the admin user will be presented with a second form to set the new users privileges These can be set by simply checking or unchecking the relevant tasks Once this second form has been completed click Save to return to the user list Temetra Web Application Manual 79 By clicking on a user id as seen below with the blue link the admin user can edit the users profile and change their permissions emersheehan Eme a a The profile can be changed by clicking the Edit button When you have made the required changes to the profile click on the Save button If a user requires a password reset for Temetra this is where a person with Network Administrator rights can reset it for them Select the user id of the person whose password you need to reset and then click on Send a password reset email This sends sends an
51. sed to us from the billing system with the SCHEDULES GEO ROUTING HOUSEKEEPING expected read dates and all information needed to read the meter There is a filter tool to assist you to view the appropriate routes Filter From To All excluding archived v All types Y All v 25 perpage v Update 1 Ifyou want to perform a quick search you can insert what data you have in here to narrow your search down e g part of or all of the route reference or the name of the person the route is assigned to 2 The dates between which you want the routes displayed 3 This is a drop down menu of the status of the routes You can select routes that are assigned Unassigned completed not started unfinished etc 4 This is to choose the types of routes 1 e current georoutes current requested every georoute every requested 5 This is an assigned to drop down list of names Temetra Web Application Manual 50 Each schedule represents a group of meters often a route Temetra Web Application Manual 51 Routes Geo routing Geo routing is a planning tool for assigning or reassigning reads It is an intuitive and interactive page for large scale meter management Meter readers are allocated work based on their geographical area When meter readers become unavailable due to holidays illness or equipment failure their reads need to be reassigned Geo routing is GEO ROUTING used for this The geo
52. sually using graphs Customers can view the consumption and there is also the facility to download the consumption data for the meter e meter ie Germogotsigjeemetrs com Sgn Unt METERI23 Meter Details METER123 Accoum Location Accoun Ret Demo 124 hame Carnet f actory Meter Sera MEILA IZ 45 215 0 4 816 1 012 we 134 re Tariff Details ail jell i ram hina No Billing info Available WC at WEEKS LAST DANS Y Seen Menta ev ZJONI MW lo 240311 00 00 25 004 Meter values m displayed pernod wm E907 90 or J oes ia aos FAS mmer 000 e keen Consurrpton 132 100 reg An age pet day 133100 eg nova Average per har 5 14 mv Ubes per second 1 541 e Show sama La Pes logger bt 1 S hf e Me 14l Download consumplhos data lor daplayed pernod RA Nata C SVERTE Temetra Web Application Manual 88 Setup Announcements USER PROFILE NETWORK ADMIN PORTAL ADMIN ANNOUNCEMENTS HELP USING TEMETRA LOGOUT The announcements section shows all the recent announcements made on Temetra These are usually an overview of the latest updates to the Temetra website and system The announcements are all recorded here in chronological order Older messages can be viewed by clicking the Older messages link Temetra Web Application Manual 89 Setup Help Using Temetra USER PROFILE NETWORK ADMIN PORTAL ADMIN ANNOUNCEMENTS HELP USING TEMETRA provides you with a support page There is a
53. tion Manual 3 Introduction Temetra is a web based application that allows you to asset manage your water meter network collect and store readings for meters and generate bills or integrate with external billing applications Temetra Web Application Manual 4 Terminology To avoid confusion the terminology used in this document and throughout the web application is explained below Network The network describes your entire collection of meters for a complete geographic or management area for example the city of Waterford or Kerry County Council The network includes all meters irrespective of type district domestic or industrial commercial reading method manual wireless logger or purpose monitoring or billing Every meter in Temetra belongs to a single network Scheme DMA It is often useful to aggregate meters according to their water source so Temetra allows each meter to belong to a single Scheme or District Metering Area DMA Schemes can contain sub schemes and can span networks For example a scheme could include meters from the city of Waterford and County Waterford even though they are organized into two different networks for the purposes of operations and billing Route Each meter in Temetra belongs to a route a grouping of meters primarily used to gather the meters together for reading by meter readers or reading systems So if there are 2000 meters in the city of Waterford it might be appropriat
54. uto assigning can be carried out using the meter readers home areas Home areas are set using the reader zone text field on the edit user page The input can be GPS points multiple format supported or can be set by postcodes The objective is to provide a polygon area that the meter reader will operate in The polygon can be seen by hovering over the icon on the GeoRouting page All meters that need to be read will populate on the map as unassigned meters Any unassigned meter that falls within a meter readers home area will be automatically assigned to them immediately These meters will then be available on the handheld Temetra Reader software when the meter reader next logs in Temetra Web Application Manual 57 Routes Housekeeping Duplicate Mis Duplicate Meter Refs Bill Groups Anomabes OM Groups Summary Empty DIMAS Duplicate Reads GPS Derived Meters keads A er Replacement mpossible index ROUTES The HOUSEKEEPING menu on Temetra allows the user to see a summary of the issues within the selected network HOUSEKEEPING Opening the HOUSEKEEPING menu will show a list of groups that Temetra will create for any problems that have arisen Connection Refs This list is shown below CONNECTION REFS will show a list of any duplicate connection references on the network DUPLICATE MIUs shows a list of all meters with the same Meter Interface Unit information DUPLICATE METER REFS shows a list of all
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