User Manual Oracle FLEXCUBE Direct Banking Retail Credit Card
Contents
1. v Product Name Select Relationship with Primary Credit Select vw Date of Birth sl Embossing Name Cash Limit Limit Type Select Y Mode of Delivery Branch O Courier O Post Select City v Select Branch Another Service Request Field Description Field Name Description Primary Credit Mandatory Drop Down Card Number Select the primary credit card number from the drop down list Card Type Mandatory Drop Down Select the card type from the drop down list Supplementary Mandatory Alphanumeric 35 Credit Card Holders name Date of birth Relationship with Primary Credit Card holder Embossing Name Type the supplementary credit card holders name Mandatory Pick list Select the date of birth of the supplementary card holder from the pick list Mandatory Drop Down Select the relationship with the Primary credit card holder from the drop down list Mandatory Alphanumeric 35 Type the embossing name on the supplementary card 48 ORACLE Field Name Credit limit for Supplementary card Cash limit for Supplementary card Mother s maiden name of supplementary card holder Limit Type Delivery Details Mode of delivery Select City Select Branch Name Service Requests Description Mandatory Numeric 13 Two Type the credit limit for the supplementary card Mandatory Numeric 13 Two Type the cash limit2. Address City State Country Zip Postal Code Phone User Reference PRAVEEN Parent Separate 90000 00 INR 40000 00 INR RAVAN MAYA 09 08 1985 Branch Mumbai BANK FUTURA HEAD OFFICE Mr RETAIL USER BANK FUTURA addri BANK FUTURA addr2 Mumbai Mumbai UNITED KINGDOM 23 08 2010 03 34 09 GMT 1000 3 Click the Confirm button The system displays the Supplementary Card Request Confirm screen OR Click the Back the button to change the details 51 ORACLE Service Requests Supplementary Card Request Confirm Transaction submitted for Supplementary Card Request having reference 452704430178385 has been Auto Authorized Supplementary Card Request Confirm 23 08 2010 03 34 09 GMT 1000 Primary Credit Card Number 5200123420101234 Product Name Diamond Supplementary Card Holder Details Name Relationship with Primary Credit Card Holder Limit Type Credit Limit Cash Limit Embossing Name Mother s Maiden Name Date of Birth Delivery Details Mode of Delivery City Branch Name Name Address City State Country Zip Postal Code Phone User Reference PRAVEEN Parent Separate 90000 00 INR 40000 00 INR RAVAN MAYA 09 08 1985 Branch Mumbai BANK FUTURA HEAD OFFICE Mr RETAIL USER BANK FUTURA addri BANK FUTURA addr2 Mumbai Mumbai UNITED KINGDOM Another 4 Click the Ok button The system displays Su
3. BANK FUTURA addr2 Mumbai City Mumbai State Country UNITED KINGDOM Zip Postal Code Phone User Reference cn Ea 3 Click the Confirm button The system displays the Credit Card ATM PIN Change Confirm screen OR Click the Back the button to change the details Credit Card ATM PIN Change Confirm O Transaction submitted for Credit Card ATM PIN Change having reference 621776970178219 has been Auto Authorized Credit Card ATM PIN Change Confirm 23 08 2010 03 21 25 GMT 1000 Card No 5200123420106751 Delivery Details Mode of Delivery Branch City Mumbai User Reference Branch Name Name Address City State Country Zip Postal Code Phone BANK FUTURA HEAD OFFICE Mr RETAIL USER BANK FUTURA addri BANK FUTURA addr2 Mumbai Mumbai UNITED KINGDOM 4 Click the Ok button The system displays Credit Card ATM PIN Change screen OR ORACLE Service Requests Click the Another Service Request button The system displays the New Service Request screen 37 ORACLE Service Requests 7 7 Credit Card Hot listing Using this service request option you can raise a request for credit card hot listing Credit Card Hot Listing Credit Card Hot Listing 11 10 2010 16 04 47 GMT 0530 Credit Card Number Select v Credit Card Hot Listing Select v eason New Credit Card Required yes No Delivery Details Mode of Delivery Branch Couri
4. State Conditional Alphanumeric 35 Type the state to which the city belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option Country Conditional Alphanumeric 35 Type the country of the address This field will be display field if the Branch radio button is selected from the Mode of Delivery option Postal code Conditional Alphanumeric 35 Type the postal code This field will be display field if the Branch radio button is selected from the Mode of Delivery option Phone Conditional Alphanumeric 35 Type the phone number This field will be display field if the Branch radio button is selected from the Mode of Delivery option User Reference Optional Alphanumeric 35 Type the user reference number for future reference 1 Enter the relevant details 2 Click the Submit button The system displays the Supplementary Card Request Verify screen OR Click the Another Service Request button to return to the service request screen Supplementary Card Request Verify 50 ORACLE Service Requests Supplementary Card Request Verify Primary Credit Card Number Product Name 5200123420101234 Diamond Supplementary Card Holder Details Name Relationship with Primary Credit Card Holder Limit Type Credit Limit Cash Limit Embossing Name Mother s Maiden Name Date of Birth Delivery Details Mode of Delivery City Branch Name Name
5. Transaction submitted for Change of Billing Cycle having reference 127729269178009 has been Auto Authorized Change Billing Cycle Confirm 23 08 2010 03 06 05 GMT 1000 Credit Card Number 5200123420101234 Existing Billing Cycle MONTHLY New Billing Cycle 10 th day of the month User Reference Another Ser 3 Click the Ok button The system displays Change Billing Cycle screen OR Click the Another Service Request button The system displays the New Service Request screen 31 ORACLE Service Requests 7 5 Change Credit Card Limit Primary Using this service request option you can raise a request to change credit card limit for primary credit card Change Credit Card Limit Primary Change Credit Card Limit Primary 23 08 2010 03 08 13 GMT 1000 Credit Card Number Select cc Current Credit Limit Desired Credit Limit 9 00 User Reference Another Service Request Field Description Field Name Description Credit Card Mandatory Drop Down Number Select the credit card number from the drop down list Current Credit Display Limit This field displays the current credit limit for the credit card Desired Credit Mandatory Numeric Limit Select the billing cycle from the dropdown list User Reference Mandatory Alphanumeric 50 Type the user reference number for future reference 1 Click the Submit button The system displays the Change Credit Card Limit Verify s
6. 35 Type the embossing name as displayed on the credit card Date of Birth Mandatory Pick list Select the date of birth from the calendar from the pick list Mother s maiden Mandatory Alphanumeric Name Type the mother s maiden name 24 ORACLE Field Name Mode of Delivery Select City Select Branch Name Address City State Country Service Requests Description Mandatory Radio button Select the radio button from the available radio buttons The options available are e Branch e Courier e Post Conditional Dropdown Select the city to which the branch belongs from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Conditional Dropdown Select the branch from where the cheque book will be collected from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the name to which the delivery shall be done This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 34 Three Type the address for delivery of cheque book s This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the city to which the address belongs This field will be display f
7. Country Zip Postal Code Phone User Reference Indicates mandatory field Indicates mandatory if particular option is enabled Another Service Request Field Description Field Name Description Card No Mandatory Drop Down Select the credit card number from the drop down list Delivery Details Mode of delivery Mandatory Radio button Select the Radio button from the available radio buttons The options available are e Branch e Courier e Post Select City Conditional Drop Down Select the city to which the branch belongs from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option 34 ORACLE Service Requests Field Name Description Select Branch Conditional Drop Down Select the branch from where the cheque book will be collected from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Name Conditional Alphanumeric 35 Type the name to which the delivery shall be done This field will be display field if the Branch radio button is selected from the Mode of Delivery option Address Conditional Alphanumeric 34 Three Type the address for delivery of cheque book s This field will be display field if the Branch radio button is selected from the Mode of Delivery option City Conditional Alphanumeric 35 Type the city to which the addr
8. Card 11 10 2010 14 56 49 GMT 0530 Card No 1212111111 Credit Card Expiry Month Year CVV Number Credit Card Pin EX Indicates mandatory fields Indicates mandatory if particular option is enabled Field Description Field Name Description Card No Mandatory Numeric 16 Type the credit card number Credit Card Expiry 16 ORACLE Register Credit Card Field Name Description Month Mandatory Dropdown Select the month of credit card expiry from the dropdown lists respectively Year Mandatory Dropdown Select the year of credit card expiry from the dropdown lists respectively CVV Number Mandatory Alphanumeric 5 Type the CVV Number Credit Card Pin Mandatory Alphanumeric Encrypted Type the credit card pin 1 Click the Submit button The system displays the Register Credit Card Verify screen Register Credit Card Verify Register Credit Card Verify 11 10 2010 15 07 01 GMT 0530 Card No 1212111111 Credit Card Expiry Month January Year 2010 2 Click the Confirm button The system displays the Register Credit Card Confirm screen OR Click the Change button to change the details Register Credit Card Confirm O Request Processed Successfully Transaction submitted for Register Credit Card having reference 103021467177576 has been Auto Authorized Register Credit Card Confirm 11 10 2010 15 07 01 GMT 0530 Card No 121
9. Description Display This column displays the Card Number Display This column displays the name of the product Display This column displays the Card type Display This column displays the card holders name Display This column displays the currency of the card Display This column displays the Existing Card Credit limit Mandatory Numeric 10 Type the new Credit limit for the Card Credit Display This column displays the Card Cash limit Mandatory Numeric 10 Type the new cash limit for the Card Credit 3 Click the Submit button The system displays the verify screen OR Click the Back button to return to the previous screen Modify Supplementary Card Limit Verify 23 08 2010 02 44 23 GMT 1000 Modify Supplementary Card Limit Verify New Credit Limit 90 000 00 30 000 00 20 000 00 New Cash Limit 40 000 00 15 000 00 10 000 00 Card Number 5200123420101234 6078243156780823 6078243156780245 Existing Credit Limit Existing Cash Limit 30 000 00 20 000 00 15 000 00 10 000 00 4 Click the Confirm button The system displays the Modify Supplementary Card Limit Confirm screen OR Click the Cancel button to return to the previous screen Modify Supplementary Card Limit Confirm 19 ORACLE Modify Supplementary Card Limit Transaction submitted for Modify Supplementary Card Limit having reference 193921446177620 has been Auto Authorized Modify
10. displays the card number Product Name Display This column displays the name of the product Card Type Display This column displays the card type 5 ORACLE Credit Card Summary Field Name Description Credit limit Display This column displays the card credit limit Cash Limit Display This column displays the card cash limit Amount utilized Display This column displays the amount utilized Available Limit Display This column displays the available limit Expiry Date Display This column displays the expiry date Card Currency Display This column displays the card currency Current Display Outstanding This column displays the current outstanding balance Balance Credit Card Display Statement This column displays the credit card statement 1 Click the Card Number link to view the Credit Card Details screen OR Click the Credit Card statement link to view the credit card statement screen For more details on credit card statement please refer Credit Card Statement 6 ORACLE 2 1 Credit Card Details Credit Card details Credit Card Summary Credit Card Details Credit Card Details Card Number Product Name Points Available Total Credit Limit Total Cash Limit Current Balance Total Billed Amount Statement Date Last Payment Amount Auto Payment Options Expiry Date Payment Due Details Payment Due Date Statement Due Amount Mimimum Amount Due 520012342010
11. down list Reason Mandatory Drop Down Select the reason from the drop down list Credit Card Expiry Mandatory Drop Down on Select the credit card expiry month from the drop down list Year Mandatory Drop Down Select the year of expiry from the drop down list Embossing Name Mandatory Alphanumeric 35 Type the embossing name as displayed on the credit card User reference Optional Alphanumeric 25 Type the user reference number 1 Click the Submit button and the Activate Credit Card Verify screen is displayed OR Click the Another Service Request button to return to the service request screen Activate Credit Card Verify 22 ORACLE Service Requests Activate Credit Card Verify Credit Card Number Reason Credit Card Expiry Month Year Embossing Name User Reference 5200123420106751 Deactivated Card January 2012 RAVEEKISAN 23 08 2010 02 48 40 GMT 1000 2 Click the Confirm button The system displays the Activate Credit Card Confirm screen OR Click the Back the button to change the details Activate Credit Card Confirm Activate Credit Card Confirm Credit Card Number Reason Credit Card Expiry Month Year Embossing Name User Reference 5200123420106751 Deactivated Card January 2012 RAVEEKISAN O Transaction submitted for Activate Credit Card having reference 607043153177725 has been Auto Authorized 23 08 2010 02 48 40 GMT 10
12. is selected from the Mode of Delivery option Conditional Alphanumeric 34 Three Type the address for delivery of cheque book s This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the city to which the address belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the state to which the city belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the country of the address This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the postal code This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the phone number This field will be display field if the Branch radio button is selected from the Mode of Delivery option 39 ORACLE Service Requests Field Name Description User Reference Conditional Alphanumeric 35 Type the user reference number for future reference 1 Enter the relevant details 2 Click the Submit button The system displays the Credit card Hot listing Verify screen OR Click the Another Service Request button to return to the s
13. list Account No Mandatory Drop Down Select the account number from the dropdown list Payment Type Mandatory Radio button Select the radio button from drop down list The options are as follow e Total Amount due e Minimum amount due e De register User Reference Optional Alphanumeric 50 Type the user reference number for future reference 1 Click the Submit button The system displays the Auto Pay Register Verify screen OR Click the Another Service Request button to return to the Service Request screen Auto Pay Register Verify Autopay Register Verify 23 08 2010 02 56 14 GMT 1000 Credit Card No 5200123420106751 Account No 33300002804 333 Payment Type Total Amount Due User Reference Back 28 ORACLE Service Requests 2 Click the Confirm button The system displays the Auto Pay Register Confirm screen OR Click the Back the button to change the details Auto Pay Register Confirm 9 Transaction submitted for Autopay Register having reference 908472256177943 has been Auto Authorized Autopay Register m Confirm 23 08 2010 03 04 03 GMT 1000 Credit Card No 5200123420106751 Account No 33300002804 333 Payment Type Total Amount Due User Reference Another Service Request O 3 Click the Ok button The system displays Auto Pay Register screen OR Click the Another Service Request button The system displays the New Service Request screen 29
14. 00 3 Click the Ok button The system displays Activate Credit Card Service Request screen OR Click the Another Service Request button The system displays the New Service Request screen 23 ORACLE Service Requests 7 2 Apply for Credit Card Using this option you can raise a request to apply for credit card Apply for Credit Card Apply For Credit Card 23 08 2010 02 50 24 GMT 1000 Your request for Apply Credit Card will be processed within N working days and would be mailed within N days In case of change in address the processing of request will be subject to Bank s verification norms being fulfilled The status of this request could be viewed in the View Service Request menu Bank does not take any responsibility and will also not be liable for any claims if the details provided by the customer are incorrect or incomplete Product Name Select vw Embossing Name Date of Birth 1 Mothers Maiden Mame Delivery Details Mode of Delivery Branch O Courier O Post Select City vy select Branch Name Address City State Zip Postal Code Country i Phone User Reference Mandatory Fields Another Service Request Field Description Field Name Description Product Name Mandatory Dropdown Select the name of the product from the dropdown list Embossing Name Mandatory Alphanumeric
15. 00 00 90 000 00 30 000 00 30000 00 20 000 00 2000 00 Existing Cash Limit 40 000 00 40 000 00 15 000 00 15000 00 10 000 00 10000 00 New Credit Limit Total Payment Due 0 00 Recovery Account Current Authorisation 0 00 23 08 2010 02 09 42 GMT 1000 New Cash Limit Submit Statement Field Description Field Name Description ORACLE Field Name Card Number Product Name Card Type Card Holder Name Existing Credit limit New Credit limit Existing Cash Limit New Cash Limit Credit Card Summary Description Display This column displays the card number Display This column displays the name of the product Display This column displays the card type Display This column displays the card holders name Display This column displays the existing card credit limit Mandatory Numeric 10 Type the new credit limit for the card credit Display This column displays the card cash limit Mandatory Numeric 10 Type the new cash limit for the card credit 2 Enter the new credit and cash limit 3 Click the Submit button The system displays the Modify Supplementary Card Limit Verify screen OR Click the Back button to return to the previous screen Modify Supplementary Card Limit Verify 23 08 2010 02 10 34 GMT 1000 Modify Supplementary Card Limit Verify New Credit Limit 90 000 00 30 000 00 20 000 00 New C
16. 00 INR 965 00 INR 4 287 00 INR 4 287 00 INR 850 00 INR 850 00 ORACLE Credit Card Payment 4 Credit Card Payment Using this option you can view the credit card payment Navigate through the menus to Cards gt Credit Cards gt Credit Card Payment Credit Card Payment Credit Card Payment oomoo From Account Select Y Card Number J Select Card vO Payment Instruction Total Amount Due Minimum Amount Due amount Field Description Field Name Description From Account Mandatory Dropdown Select the account from the drop down list Card Number Conditional Radio button Dropdown Click the radio button to select the card number from the drop down list The drop down list will be enabled if the radio button is selected 13 ORACLE Field Name Credit Card Payment Description Payment Instruction Total Amount Due Minimum amount due Amount 1 Click the Submit Conditional Radio Button Numeric Click the radio button to type the card number This field will be enabled if the radio button is selected Display This field will display the total amount due on selecting the credit card from the drop down list This amount will be utilized for payment on selecting the radio button for Total Amount Due Display This field will display the minimum amount due on selecting the credit card from the drop down list This amount will be utilized for payment
17. 2111111 Credit Card Expiry Month January Year 2010 3 Click the Ok button The system displays Register Credit Card screen 17 ORACLE Modify Supplementary Card Limit 6 Modify Supplementary Card Limit Using this option you can modify the credit limit for supplementary card Navigate through the menus to Cards gt Credit Cards gt Modify Supplementary Card Limit Modify Supplementary Card Limit Modify Supplementary Card Limit 11 10 2010 15 42 36 GMT 0530 Credit Card Number Select v Ea 1 Select the credit card number 2 Click the Submit button The system displays Modify Supplementary Card Limit screen Modify Supplementary Card Limit Modify Supplementary Card Limit 23 08 2010 02 43 47 GMT 1000 Card Holder Existing Existing Card Number Product Name Card Type Card Currency Credit New Credit Limit Cash New Cash Limit Name mb pres Limit Limit 5200123420101234 GOLD REWARDS Primary ABC SHARMA INR 90 000 00 90 000 00 40 000 00 40 000 00 6078243156780823 GOLD REWARDS Supplementary XYZ SHARMA INR 30 000 00 30000 00 15 000 00 15000 00 6078243156780245 GOLD REWARDS Supplementary POR SHARMA INR 20 000 00 20000 00 10 000 00 10000 00 Back Field Description 18 ORACLE Field Name Card Number Product Name Card Type Card Holder Name Card currency Existing Credit limit New Credit limit Existing Cash Limit New Cash Limit Modify Supplementary Card Limit
18. 6751 GOLD REWARDS 1267 90 000 00 40 000 00 5 000 00 5 000 00 02 Mar 2010 23 000 00 No 23 Jan 2012 20 Feb 2010 5 000 00 200 00 ma Card Type Available Credit Limit Available Cash Limit Card Currency Total Unbilled Amount Last Payment Date Total Payment Due Recovery Account Current Authorisation 23 08 2010 02 09 04 GMT 1000 Primary 70 000 00 70 000 00 INR 15 000 00 20 Mar 2010 0 00 0 00 Modify Supplementary Card Limit 1 Click the View Statement button The system displays the Credit Card Statement screen For the more details on credit card statement please refer Credit Card Statement OR Click the Modify Supplementary Card Limit to modify supplementary card limits The system displays the Modify Supplementary card Limits screen OR Click the Back button to return to the credit card summary screen Modify supplementary Card Limit Modify Supplementary Card Number Product 5200123420106751 6078243156780912 6078243156780123 Last Payment Amount Auto Payment Options Expiry Date Payment Due Details Payment Due Date Statement Due Amount Mimimum Amount Due Card Limit Name Card Type GOLD REWARDS Primary GOLD REWARDS Supplementary GOLD REWARDS Supplementary 23 000 00 No 23 Jan 2012 20 Feb 2010 5 000 00 200 00 Card Holder Card Currency ame NUPUR INR SHARMA GUNJAN INR SHARMA ROHIT SHARMA INR Existing Credit Limit 90 0
19. Available Credit Limit 24 000 00 Total Cash Limit 15 000 00 Available Cash Limit 24 000 00 Current Balance 5 000 00 Card Currency INR Total Billed Amount 5 000 00 Total Unbilled Amount 1 000 00 Statement Date 02 Mar 2010 Last Payment Date 20 Mar 2010 Last Payment Amount 23 000 00 Total Payment Due 0 00 Auto Payment Options No Recovery Account Expiry Date 23 Jan 2012 Current Authorisation 0 00 Payment Due Details Payment Due Date 20 Feb 2010 Statement Due Amount 5 000 00 Mimimum Amount Due 200 00 1 Click the View Statement button The system displays the Credit Card Statement screen For the more details on credit card statement please refer Credit Card Statement OR Click the Back button to return to the credit card summary screen 10 ORACLE Credit Card Statement 3 Credit Card Statement Using this option you can view the credit card statement for selected month year Navigate through the menus to Cards gt Credit Cards gt Credit Card Statement Credit Card Statement Credit Card Statement 11 10 2010 14 48 51 GMT 0530 Card Number 5200123420106751 vi Month Select Month Y Year Select Year Y Indicates mandatory fields Indicates mandatory if particular option is enabled 11 ORACLE Field Description Field Name Description Credit Card Statement Card Number Month Year Mandatory Dropdown Select the card number from the
20. Card x Details Credit Card statement Credit Card Payment x Modify Supplementary Card x de Limits 3 ORACLE Transaction Host Integration Matrix Transaction Name FLEXCUBE UBS Third Party Host System Register Credit Card x NH Activate Credit Card x SR Apply for Credit Card x SR Auto pay Register x SR Change Billing Cycle x SR Change Credit Card Limit x SR Primary Credit Card ATM PIN x SR Change Credit Card Hot listing x SR Credit Card Replacement x SR Deactivation of Credit Card x SR Supplementary Card x SR Request 4 ORACLE Credit Card Summary 2 Credit Card Summary Using this option you can view the credit card summary and details The limits of the card number which has card type as primary cannot be modified Navigate through the menus to Cards gt Credit Cards gt Credit Card Summary Credit Card summary Credit Card Summary 11 10 2010 14 45 47 GMT 0530 gt 5 Current Credit Credit Cash Amount Available Expiry Card Card Number Product Name Card Type Limit Limit Utilized Limit Date Currency Outstanding Card Balance Statement 5200123420106751 GOLD REWARDS Primary 90 000 00 40 000 00 20 000 00 70 000 00 23 Jan INR 5 000 00 View 2012 6078243156780912 GOLD REWARDS Supplementary 30 000 00 15 000 00 6 000 00 24 000 00 23 Jan INR 5 000 00 View 2012 Field Description Field Name Description Card Number Display This column
21. ORACLE Service Requests 7 4 Change Billing Cycle Using this service request option you can raise a request for change billing cycle for credit card Change Billing Cycle Change Billing Cycle 23 08 2010 03 05 21 GMT 1000 Credit Card Number Select Mi Existing Billing Cycle New Billing Cycle Select y User Reference Another Service Request Field Description Field Name Description Credit Card Mandatory Drop Down Number l Select the credit card no from the drop down list Existing Billing Display Cycle This field displays the existing billing cycle for credit card payment New Billing Cycle Mandatory Drop Down Select the billing cycle from the drop down list User Reference Mandatory Alphanumeric 50 Type the user reference number for future reference 1 Click the Submit button The system displays the Change Billing Cycle Verify screen OR Click the Another Service Request button to return to the Service Request screen Change Billing Cycle Verify Change Billing Cycle Verify 23 08 2010 03 06 05 GMT 1000 Credit Card Number 5200123420101234 Existing Billing Cycle MONTHLY New Billing Cycle 10 th day of the month User Reference 2 Click the Confirm button The system displays the Change Billing Cycle Confirm screen OR Click the Back the button to change the details Change Billing Cycle Confirm 30 ORACLE Service Requests
22. Oracle FLEXCUBE Direct Banking Release 12 0 1 0 0 Retail Credit Card User Manual ORACLE FINANCIAL SERVICES Part No E52306 01 ORACLE Retails Credit Card User Manual Table of Contents Transaction Host Integration Matrix siii e 6 3 CUE Gard UI A a 5 os EA AA A A A A ania TA danas TEN 7 22 Seconcary Drac Card Beta lls sicario 10 Gredi Card Siate AAA ase cue cau rata S 11 A AAA 13 Register O a 16 Modify Supplementary Card Litmit cc scccssecsseceseeeeeseeeenseeeseaeseseeeenseaeeeaesesaaesaaneeeneeaessaesaseeeseneaeens 18 Be gal Lo oe ene eee eee e Se ee pe eee ore eee eee 21 7 1 AA Credit Calla 22 A A e 24 TU E II incas 28 TA Chande IO o da a bac eels sian 30 73 Moree Gredi Card LIMPIA san A A 32 FOC SOI CaA ATM PIN CHange ii 34 Eo Pokaia a ccc tate Au e E R E E A E 38 FE Car Replace nano E Gocailupeomauaanetenaucuceedemstuaeatperdes 42 TO Deactivation ot Otedt CWA crien A 46 FAD Supplementary Caid ROQUIS sortir iia 48 ORACLE Transaction Host Integration Matrix 1 Transaction Host Integration Matrix Legends NH No Host Interface Required Host Interface to be developed separately Pre integrated Host interface available x Pre integrated Host interface not available SR Service Request Processing to be handled Operationally Transaction Name FLEXCUBE UBS Third Party Host System Credit card Summary di Credit card Details Ss x Secondary credit
23. Supplementary Card Limit Confirm 23 08 2010 02 44 23 GMT 1000 Card Number Existing Credit Limit New Credit Limit Existing Cash Limit New Cash Limit 5200123420101234 90 000 00 40 000 00 6078243156780823 30 000 00 30 000 00 15 000 00 15 000 00 6078243156780245 20 000 00 20 000 00 10 000 00 10 000 00 5 Click the OK button The system displays the Modify Supplementary Card Limit screen 20 ORACLE Service Requests 7 Service Requests 21 ORACLE Service Requests 7 1 Activate Credit Card Using this service request option you can raise a request to activate credit card Activate Credit Card Activate Credit Card 23 08 2010 02 46 19 GMT 1000 Your request for Activation of Debit Card will be processed within X working day The activate request will not be processed if the user has already placed a request for replacement of the card The status of this request could be viewed in the View Service Request menu Bank does not take any responsibility and will also not be liable for any claims if the details provided by the customer are incorrect or incomplete Credit Card Number 5200123420106751 vw Reason Deactivated Card v Credit Card Expiry Month January v Year 2010 v Embossing Name User Reference Another Service Request Indicates Mandatory Fields Field Description Field Name Description Credit Card Mandatory Drop Down Number Select the credit card number from the drop
24. User Reference 2 Click the Confirm button The system displays the Apply for Credit Card Confirm screen OR Click the Change the button to change the details 26 ORACLE Service Requests Apply for Credit Card Confirm Transaction submitted for Apply for Credit Card having reference 646012599177752 has been Auto Authorized Apply For Credit Card Confirm 23 08 2010 02 53 46 GMT 1000 Product Name Diamond Embossing Name JOHN Date of Birth 09 08 1988 Mothers Maiden Name VASANTHY Delivery Details Mode of Delivery Post Name Mr RETAIL USER Address Maya house park street City LA State Country Zip Postal Code Phone User Reference ce Request 3 Click the Ok button The system displays Apply for Credit Card Service Request screen OR Click the Another Service Request button The system displays the New Service Request screen 27 ORACLE Service Requests 7 3 Auto pay Register Using this service request option you can raise a request for register for auto payment for credit card Auto Pay Register Autopay Register 23 08 2010 02 55 35 GMT 1000 Credit Card No Select y Account No Select v Payment Type rotal Amount Due Ominimum Amount Due ObDe Register User Reference Indicates Mandatory Fields Field Description Field Name Description Credit Card No Mandatory Drop Down Select the credit card number from the dropdown
25. ash Limit 40 000 00 15 000 00 10 000 00 Card Number 5200123420106751 6078243156780912 6078243156780123 Existing Credit Limit Existing Cash Limit 30 000 00 20 000 00 15 000 00 10 000 00 4 Click the Confirm button The system displays the Modify Supplementary Card Limit Confirm screen OR Click the Cancel button to return to the previous screen 8 ORACLE Credit Card Summary Modify Supplementary Card Limit Confirm Transaction submitted for Modify Supplementary Card Limit having reference 130479089177219 has been Auto Authorized Modify Supplementary Card Limit Confirm 23 08 2010 02 10 34 GMT 1000 Card Number Existing Credit Limit New Credit Limit Existing Cash Limit New Cash Limit 5200123420106751 90 000 00 40 000 00 6078243156780912 30 000 00 30 000 00 15 000 00 15 000 00 6078243156780123 20 000 00 20 000 00 10 000 00 10 000 00 5 Click the OK button The system displays the Modify Supplementary Card Limit screen 9 ORACLE Credit Card Summary 2 2 Secondary Credit Card Details Using this option you can view the secondary credit card details The limits of the card number which has card type as secondary can be modified Credit Card Details Credit Card Details 23 08 2010 02 23 37 GMT 1000 Credit Card Details Card Number 6078243156780912 Product Name GOLD REWARDS Card Type Supplementary Primary Card Number 5200123420106751 Points Available 133 Total Credit Limit 30 000 00
26. creen OR Click the Another Service Request button to return to the service request screen Change Credit limit Verify Change Credit Limit Verify 23 08 2010 03 09 59 GMT 1008 Credit Card Number 5200123420101234 Current Credit Limit 90000 00 INR Desired Credit Limit 1000 INR User Reference 2 Click the Confirm button The system displays the Change Credit Card limit Primary Confirm screen OR Click the Back the button to change the details Change Credit Limit Confirm 32 ORACLE Service Requests Transaction submitted for Change Credit Card Limit Primary having reference 160549100178026 has been Auto Authorized Change Credit Limit Confirm 23 08 2010 03 09 59 GMT 1000 Credit Card Number 5200123420101234 Current Credit Limit 90000 00 INR Desired Credit Limit 1000 INR User Reference 3 Click the Ok button The system displays Change Credit Card Limit screen OR Click the Another Service Request button The system displays the New Service Request screen 33 ORACLE Service Requests 7 6 Credit Card ATM PIN Change Using this service request option you can raise a request to change credit card pin Credit Card ATM PIN Change Credit Card ATM PIN Change 23 08 2010 03 11 50 GMT 1000 Card No Selecta Card Delivery Details Mode of Delivery Branch Courier O Post Select City Select Branch Name Address City State
27. drop down list Mandatory Dropdown Select the month for which the statement is required from the drop down list Mandatory Dropdown Select the year for the month for which the statement is required from the drop down list 1 Click the Submit button The system displays the Credit Card Statement screen with the credit card details section and the address details of the credit card holder Credit Card Statement Credit Card Statement Indicates mandatory fields Credit Card Details Card Number Card Currency Total Credit Limit Total Cash Limit Total Billed Amount Minimum Payment Due Address Details Full Name Mailing Address 12133657 87256160 43451627 24569167 Card Number 6078243156780123 Y Month January v Year 2006 v Indicates mandatory if particular option is enabled 6078243156780123 INR 20 000 00 10 000 00 4 000 00 200 00 ROHIT SHARMA B 104 CITY OF JOY L B S Marg Mulund West Mumbai Maharashtra India 400068 Transaction Date Description 05 04 2010 Airtell Refill 09 04 2010 GOLDEN CHARIOT 18 04 2010 LIFESTYLE OBEROI 26 04 2010 PIZZA HUT POWAI 12 Expiry Date Available Credit Limit Available Cash Limit Total Unbilled Amount Payment Due Date Records 1 to 4 of 4 ER ERE page 1 of E ES Debit 24 11 2010 11 25 36 GMT 0530 23 Jan 2012 18 000 00 18 000 00 1 500 00 20 Feb 2010 Credit INR 500 00 INR 500 00 INR 985
28. er Post Select City Select Branch Y Name Address City State Country Zip Postal Code Phone User Reference Another Service Request Field Description Field Name Description Credit Card Mandatory Drop Down Number Select the credit card number from the dropdown list Credit Card Hot Display Listing reason This field displays the current credit limit for the credit card New Credit Card Mandatory Radio Button Required Select the radio button if the new credit card is required Delivery Details Mode of delivery Mandatory Radio button Select the Radio button from the available radio buttons The options available are e Branch e Courier e Post 38 ORACLE Field Name Select City Select Branch Name Address City State Country Postal code Phone Service Requests Description Conditional Drop Down Select the city to which the branch belongs from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Conditional Drop Down Select the branch from where the cheque book will be collected from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the name to which the delivery shall be done This field will be display field if the Branch radio button
29. erify Deactivation Of Credit Card Verify 23 08 2010 03 29 25 GMT 100 Credit Card Number 5200123420101234 Credit Card Status Active Reason Lost User Reference 3 Click the Confirm button The system displays the Deactivation of Credit Card Confirm screen OR Click the Back the button to change the details Deactivation of Credit Card Confirm 46 ORACLE Service Requests 9 Transaction submitted for Deactivation of Credit Card having reference 549032553178326 has been Auto Authorized Deactivation Of Credit Card Confirm 23 08 2010 03 29 25 GMT 1000 Credit Card Number 5200123420101234 Deactivation Reason Lost User Reference Another e Request 4 Click the Ok button The system displays Deactivation of Credit Card screen OR Click the Another Service Request button The system displays the New Service Request screen 47 ORACLE Service Requests 7 10 Supplementary Card Request Using this service request option you can raise a request for a supplementary card Supplementary Card Request Name Card Holder Credit Limit Mother s Maiden Name Delivery Details Name Address City State Country Zip Postal Code Phone User Reference Accept Terms and Conditions Supplementary Card Request Primary Credit Card Number Select Supplementary Card Holder Details 23 08 2010 03 30 44 GMT 1000
30. ervice request screen Credit Card Hot listing Verify Credit Card Hot Listing Verify 11 10 2010 17 27 07 GMT 0530 Credit Card Number 5200123420106751 Credit Card Hot Listing Reason Fraud Suspected New Credit Card Required Yes Delivery Details Mode of Delivery Branch City London Branch Name DEPOSIT BRANCH 5 Name Mr RUSER12 RUSER12 Address 79 Strand Charing Cross London London City London State Country UNITED KINGDOM Zip Postal Code Phone User Reference 3 Click the Confirm button The system displays the Credit Card Hot listing Confirm screen OR Click the Back the button to change the details 40 ORACLE Service Requests Credit Card Hot listing Confirm O Transaction submitted for Credit Card Hot Listing having reference 201136147199994 has been Auto Authorized Credit Card Hot Listing Confirm 11 10 2010 17 27 07 GMT 0530 Credit Card Number 5200123420106751 Credit Card Hot Listing Reason Fraud Suspected New Credit Card Required Yes Delivery Details Mode of Delivery Branch City London Branch Name DEPOSIT BRANCH 5 Name Mr RUSER12 RUSER12 Address 79 Strand Charing Cross London London City London State Country UNITED KINGDOM Zip Postal Code Phone User Reference Another Service Request Ok 4 Click the Ok button The system displays Credit Card Hot listing screen OR Click the Another Service Request button The system displays the New Se
31. ess belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option State Conditional Alphanumeric 35 Type the state to which the city belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option Country Conditional Alphanumeric 35 Type the country of the address This field will be display field if the Branch radio button is selected from the Mode of Delivery option Postal code Conditional Alphanumeric 35 Type the postal code This field will be display field if the Branch radio button is selected from the Mode of Delivery option Phone Conditional Alphanumeric 35 Type the phone number This field will be display field if the Branch radio button is selected from the Mode of Delivery option User Reference Conditional Alphanumeric 35 Type the user reference number for future reference 1 Enter the relevant details 35 ORACLE Service Requests 2 Click the Submit button The system displays the Credit Card ATM PIN Change Verify screen OR Click the Another Service Request button to return to the service request screen Credit Card ATM PIN Change Verify Credit Card ATM PIN Change Verify 23 08 2010 03 21 25 GMT 1000 Card No 5200123420106751 Delivery Details Mode of Delivery Branch City Mumbai Branch Name Name Address BANK FUTURA HEAD OFFICE Mr RETAIL USER BANK FUTURA addri
32. for the supplementary card Mandatory Alphanumeric 35 Type the mother s maiden name on the supplementary card Mandatory Dropdown Select the limit type for the supplementary card from the dropdown list The options available are e Separate e Shared Mandatory Radio button Select the radio button from the available radio buttons The options available are e Branch e Courier Post Conditional Drop Down Select the city to which the branch belongs from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Conditional Drop Down Select the branch from where the cheque book will be collected from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the name to which the delivery shall be done This field will be display field if the Branch radio button is selected from the Mode of Delivery option 49 ORACLE Service Requests Field Name Description Address Conditional Alphanumeric 34 Three Type the address for delivery of cheque book s This field will be display field if the Branch radio button is selected from the Mode of Delivery option City Conditional Alphanumeric 35 Type the city to which the address belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option
33. h radio button is selected from the Mode of Delivery option 43 ORACLE Field Name Description Service Requests User Reference Optional Alphanumeric 35 Type the user reference number for future reference 1 Enter the relevant details 2 Click the Submit button The system displays the Credit Card Replacement Verify screen OR Click the Another Service Request button to return to the service request screen Credit card Replacement Verify Credit Card Number Replacement Reason Embossing Name Delivery Details Mode of Delivery City Branch Name Name Address City State Country Zip Postal Code Phone User Reference Credit Card Replacement Verify 5200123420101234 Change Embossing Name RAVAN Branch Mumbai BANK FUTURA HEAD OFFICE Mr RETAIL USER BANK FUTURA addri BANK FUTURA addr2 Mumbai Mumbai UNITED KINGDOM 23 08 2010 03 26 50 GMT 1000 En Ea 3 Click the Confirm button The system displays the Credit Card Replacement Confirm screen OR Click the Back the button to change the details 44 ORACLE Credit card Replacement Confirm Service Requests Credit Card Number Replacement Reason Embossing Name Delivery Details Mode of Delivery City Branch Name Name Address City State Country Zip Postal Code Phone User Reference Transaction submitted for Credit Card Replacement ha
34. ield if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the state to which the city belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the country of the address This field will be display field if the Branch radio button is selected from the Mode of Delivery option 25 ORACLE Service Requests Field Name Description Zip Postal code Conditional Alphanumeric 35 Type the postal code This field will be display field if the Branch radio button is selected from the Mode of Delivery option Phone Conditional Alphanumeric 35 Type the phone number This field will be display field if the Branch radio button is selected from the Mode of Delivery option User Reference Optional Alphanumeric 35 Type the user reference number for future reference 1 Click the Submit button and the Apply for Credit Card Verify screen is displayed OR Click the Another Service Request button to return to the service request screen Apply for Credit Card Verify Apply For Credit Card Verify 23 08 2010 02 53 46 GMT 1000 Product Name Diamond Embossing Name JOHN Date of Birth 09 08 1988 Mothers Maiden Name VASANTHY Delivery Details Mode of Delivery Post Name Mr RETAIL USER Address Maya house park street City LA State Country Zip Postal Code Phone
35. ly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Hardware and Software Engineered to Work Together 54 ORACLE
36. on selecting the radio button for minimum amount Due Conditional Numeric 13 Two Type the amount you wish to pay for the payment This amount will be utilized for payment on selecting the radio button for Amount and on selecting the radio button to enter the external card number in Card Number field button The system displays the Credit Card Payment Verify screen Credit Card Payment Verify Credit Card Payment Verify 26 08 2010 19 04 59 GMT 0530 From Account 33300002804 Card Number 5200123420101234 Amount 5 000 00 INR 2 Click the Confirm button The system displays the Credit Card Payment Confirm screen OR Click the Back bu tton to return to the previous screen 14 ORACLE Credit Card Payment Credit Card Payment Confirm Request Processed Successfully Transaction submitted for Credit Card Payment having reference 957578408187468 has been Auto Authorized Credit Card Payment Confirm 26 08 2010 19 04 58 GMT 0530 From Account 33300002304 Card Number 200123420101234 Amount 5 000 00 INR 3 Click the OK button to return to the Credit Card Payment screen 15 ORACLE Register Credit Card 5 Register Credit Card Using this option you register a new credit card issued by the bank for accessing through Internet and Mobile Banking Navigate through the menus to Cards gt Credit Cards gt Register Credit Card Register a Credit Card Register Credit
37. ormation management applications It is not developed or intended for use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate failsafe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing 53 ORACLE Service Requests This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and express
38. pplementary Card Request screen OR Click the Another Service Request button The system displays the New Service Request screen ORACLE ORACLE Oracle FLEXCUBE Direct Banking Retail Credit Card User Manual October 2012 Version Number 12 0 1 0 0 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright O 2008 2012 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of inf
39. rvice Request screen 41 ORACLE Service Requests 7 8 Credit Card Replacement Using this service request option you can raise a request for credit card replacement Credit card Replacement Credit Card Number Reason Embossing Name Delivery Details Name Address Credit Card Replacement Select Select 23 08 2010 03 25 39 GMT 1000 Mode of Delivery Branch Courier O Post Select City Select Branch Y City State Country Phone User Reference Zip Postal Code Indicates mandatory field Indicates mandatory if particular option is enabled Another Service Request Subr Field Description Field Name Description Credit Card Mandatory Dropdown Number Select the credit card number from the dropdown list Reason Display Embossing Name Delivery Details Mode of delivery This field displays the current credit limit for the credit card Mandatory Numeric Type the embossing name Mandatory Radio button Select the radio button from the available radio buttons The options available are e Branch e Courier e Post 42 ORACLE Field Name Select City Select Branch Name Address City State Country Postal code Phone Service Requests Description Conditional Drop Down Select the city to which the branch belongs from the drop down list This field will be enabled if the Branch radio bu
40. tton is selected from the Mode of Delivery option Conditional Drop Down Select the branch from where the cheque book will be collected from the drop down list This field will be enabled if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the name to which the delivery shall be done This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 34 Three Type the address for delivery of cheque book s This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the city to which the address belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the state to which the city belongs This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the country of the address This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the postal code This field will be display field if the Branch radio button is selected from the Mode of Delivery option Conditional Alphanumeric 35 Type the phone number This field will be display field if the Branc
41. ving reference 325909569178261 has been Auto Authorized Credit Card Replacement Confirm 5200123420101234 Change Embossing Name RAVAN Branch Mumbai BANK FUTURA HEAD OFFICE Mr RETAIL USER BANK FUTURA addri BANK FUTURA addr2 Mumbai Mumbai UNITED KINGDOM 23 08 2010 03 26 50 GMT 1000 4 Click the Ok button The system displays Credit Card Replacement screen OR Click the Another Service Request button The system displays the New Service Request screen 45 ORACLE Service Requests 7 9 Deactivation of Credit Card Using this service request option you can raise a request to deactivate credit card Deactivation of Credit Card Deactivation Of Credit Card 23 08 2010 03 28 13 GMT 1000 Credit Card Number Select vi Reason Select v User Reference Another Service Request Field Description Field Name Description Credit Card Mandatory Dropdown Number l Select the credit card number from the dropdown list Reason Mandatory Drop Down Select the reason of deactivation of credit card from the dropdown list User Reference Mandatory Alphanumeric 50 Type the user reference number for future reference 1 Enter the relevant details 2 Click the Submit button The system displays the Deactivation of Credit Card Verify screen OR Click the Another Service Request button to return to the service request screen Deactivation of Credit Card V
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