L SCAN Patrol ID User Manual v1.0
Contents
1. e The customer accepts all charges to send the product to Cross Match for service e Cross Match accepts all charges to return the product to the customer Customers inside the EU e Cross Match accepts all charges to send the product to Cross Match for service and to return the product to the customer 6 2 Patrol ID User Manual V1 0 Customer Care and Contact Information The product is not in the warranty period The customer accepts all charges Note You must return a product in the original boxes If the original boxes are not available contact the Customer Care department for instructions Contact information Corporate Headquarters Cross Match Technologies Inc 3950 RCA Boulevard Suite 5001 Palm Beach Gardens FL 33410 USA T 1 561 622 1650 F 1 561 622 9938 T 866 725 3926 Toll Free General Mailbox info O crossmatch com Sales Department sales Ocrossmatch com Technical Support CustomerCare O crossmatch com Corporate Web Page www crossmatch com Contact information 6 3 Customer Care and Contact Information 6 4 Patrol ID User Manual V1 0 Product Warranty THIS CHAPTER CONTAINS THE TEXT OF THE PRODUCT WARRANTY Limited Warranty Cross Match Technologies Inc and its subsidiaries Cross Match warrants that the Cross Match Product other than customized software you have purchased will be free from defects in material and workmanship in normal2. After the warranty expires you can get technical support at a given cost per hour Contact the Customer Care department The Technical Support for the software products and the services purchased from Cross Match Technologies is not included under the warranty The Technical Support for other products is available at a given cost to the customer When you contact the Customer Care department make sure that you can provide the following information e Company name e Contact person e The Patrol ID serial number found on the back of product The configuration of your PC workstation or laptop e The error messages that appear on the screen Return and repair of the Patrol ID You must get aa RMA number to return a Patrol ID for repair or replacement Contact the Technical Support department an RMA number Put the RMA number on the outside of the box and on the label Table 6 3 The addresses for product returns North America and South America Europe Africa Asia Australia Cross Match Technologies Inc Cross Match Technologies GmbH 3960 RCA Boulevard Suite 6001 Service Department Palm Beach Gardens Florida Unstrutweg 4 33410 07743 Jena USA Germany RMA Rnnnn nnnn RMAnnnn The product is sent to the correct department for service or replacement then returned to the customer Any product sent to Cross Match Technologies without an RMA number is returned Delivery costs The product is in the warranty period
3. 3 Problems and Corrections The optical scanner does not operate oooocccccccccnccnncnnconncnncnnnnnnannnnnnos 5 1 Cannot capture a fingerprint Hann nn Han nun nennen mann nam nennen 5 1 Customer Care and Contact Information Technical SUDOR BARRIERE sisi 6 1 Es Mall Hasena 6 1 Telephone and facsimile za 6 1 Return and repair of the Patrol ID esee eeen 6 2 Delivery A e nn a nad 6 2 The product is in the warranty period ccceeeeeee eee nets nena 6 2 Customers inside the EU ses nenne 6 2 The product is not in the warranty period ooocccccccccccccnccnncnnncnncnnnnos 6 3 Contact INFORMADO een 6 3 Corporate Headquarters nennen nun nun nun nenne nun ERR nenn 6 3 Corporate Web Page 4 ea ae ehe 6 3 Product Warranty Limited Warranty A RR Ren UN RR Bea 7 1 Repair or Replacement u nun nalen ann ide 7 1 LIMItAtIONS A oO RR ea 7 2 Out of Warranty Repairs u 7 3 Index iv Patrol ID User Manual V1 0 Figures Figure 1 1 The Patrol Daconte 1 1 Figure 2 1 Patrol ID top view oooconccocccnccncnncncncnnnannnnnnnnnnnnnnrnannannnns 2 2 Figure 2 2 Patrol ID back view sin scene ea la 2 3 Figure 2 3 Product label usa ae aaa 2 3 Figure 2 4 Cable compartment u aka 2 5 Figure 2 5 USB connection u a 2 6 Figure 2 6 Placing drill template 444444HH senna 2 7 Figure 2 7 Mount points u une a ee ae an 2 7 Figure 3 1 The status lights and icon lights cec
4. 6 ft 1 8 m Note A cable longer than 6 ft 1 8 m requires an USB 2 0 Hub with power Note Use the approved cable dimensions that appears in the illustration Patrol ID specifications 4 3 Maintenance 4 4 USB 2 0 cable dimensions Figure 4 3 Cable tie and EMC clamp position Patrol ID User Manual V1 0 Problems and Corrections THIS CHAPTER DESCRIBES COMMON PROBLEMS AND STEPS TO CORRECT THEM Before you contact the Cross Match Technical Support department do the procedures in this section The optical scanner does not operate The error messages displayed None The actions to correct the problem 1 Make sure that the green light in the platen is illuminated 2 Make sure that the USB cable is connected to the scanner 3 Make sure that the power is applied to the computer 4 Make sure that the power is available at the electrical source Use a lamp to test the power More actions to correct the problem 1 Make sure that the correct software to operate the scanner is installed in the computer More actions to correct the problem Contact the Technical Support department Cannot capture a fingerprint The error messages displayed None 5 1 Problems and Corrections First actions to correct the problem 1 Check the condition of the fingertip 2 If the finger is wet dry the finger 3 If the finger is dry put a drop of moisture on the fingertip Remove the excess moisture More actio
5. Connect the USB cable to the Patrol ID with the following procedure You need a screwdriver 1 Put the device upside down on a clean flat area like a table You see the cable tray with the USB U connector e In front of the USB connector a gasket is mounted to prevent liquid entry Note Protect the top of the scanner with a soft cloth 2 Loosen both fasteners of the strain relief device 1 and remove one screw 3 Get the USB cable Figure 2 4 Cable compartment Prepare to use the Patrol ID 2 5 Installation 4 Insert the cable connector U into the connector in the cable tray Figure 2 5 USB connection 5 Make sure that the cable is inside the cable support 2 6 Attach the locking device of the strain relief and tighten the fasteners It prevents accidental disconnects between the cable and the Patrol ID 7 Connect the other end of the USB cable to the computer 8 You have completed the procedure Attach the Patrol ID to a surface You can attach the Patrol ID to a flat surface like a table or counter top The fingerprint scanner has four threaded mount points on the bottom of the case Use the drill template to mark the holes Prepare the installation Make sure that the following conditions exist before you begin The Patrol ID is on a level surface e Collect the necessary pieces drill template four screws M3 and the tools required for the surface you selected e Keep a soft cloth handy e Read the
6. Manual book is arranged Chapter 1 Introduction describes the scanner and covers standards for the manual The chapter also contains safety instructions and a glossary of technical terms e Chapter 2 Installation describes how to install the Patrol ID e Chapter 3 How to use the Patrol ID describes how to use the indicators on the Patrol ID to capture the best quality fingerprint e Chapter 4 Maintenance explains how to maintain the Patrol ID and contains the specifications Chapter 5 Problems and Corrections describes the problems causes and corrections e Chapter 6 Customer Care and Contact Information explains how to get the technical support that is available from Cross Match Technologies e Chapter 7 Product Warranty contains the full text of the product warranty from Cross Match Technologies Standards Note Caution Warning The following standards are used in this book Bold UPPER lower case and tilted text identify important information e Special information can appear as a Note Caution Warning A Note contains additional information To ignore a note can cause a delay but not mechanical damage or personal injury A Caution contains a method to prevent data loss or damage to equipment To ignore the caution can cause damage or data loss A Warning describes an action that can cause injury or loss of life Mechanical damage can occur FCC statement 1
7. Patrol ID User Manual 2 6 Patrol ID User Manual V1 0 Installation Installation To attach the Patrol ID 1 Put the drill template in position 2 Mark the center of each hole 3 Make four holes pe A am al anne iw Sao 1 ja E Figure 2 6 Placing drill template 4 Connect the USB cable 5 Use M3 metric screws to fasten the Patrol ID The mount points on the scanner are 0 35 inches 9 mm deep Figure 2 7 Mount points Caution Make sure that the screws do not extend more than 0 35 inches 9 mm above the surface Longer screws will damage the bottom of the device 6 Attach the device to the surface with the four screws 7 You have completed the procedure Attach the Patrol ID to a surface 2 7 Installation Drill template Patrol ID scale 1 1 use a borderless print method front side 2 8 Patrol ID User Manual V1 0 How to use the Patrol ID THIS CHAPTER DESCRIBES HOW TO CAPTURE THE FINGERPRINT IMAGES WITH THE PATROL ID Preliminary considerations Before you capture fingerprint images you should always perform the following preliminary actions as standard practice e Clean the capture surface of the Patrol ID It is required for proper operation and avoids the transfer of communicable diseases and prevents dirt from reducing the quality of the captured images See Clean the platen on page 4 1 for more information e Make sure that the hands of the person are clean Mois
8. The position for the right hand is like the position for the left hand Figure 3 2 The correct hand position for flat fingerprints Incorrect actions The illustrations show incorrect actions The picture on the left shows the following indications Less pressure than required from the little finger The correct pressure from the middle and ring fingers e More pressure than required from the index finger The picture on the right shows that the pressure from each finger is more than required Capture flat fingerprints 3 3 How to use the Patrol ID Figure 3 3 Examples of incorrect pressures Capture thumbprints The icons for the thumbs show which thumbs to put on the platen You can capture each thumb separately or you can capture both thumbs The illustration shows the correct position for flat thumb prints The icon lights indicate the program requires both thumbs The green status lights indicate that the finger pressure is correct Figure 3 4 The correct position for flat thumb prints 3 4 Patrol ID User Manual V1 0 Maintenance THIS CHAPTER DESCRIBES THE MAINTENANCE PROCEDURES THAT INCREASE THE LIFE OF THE SCANNER AND THE PLATEN Scanners without silicone membrane Caution Do not use acetone oil based abrasive or other unauthorized cleaners This may damage the device and render it inoperable Using unapproved cleaning solutions will void the warranty Clean the platen Check the condit
9. color of the status light shows if the finger pressure is correct When the user captures the thumbs the outside status lights are disabled Red status lights When the pressure of the finger is less than required to capture a fingerprint the status light for that finger is red Increase the pressure until the light is green Maintain that pressure until the program captures the image Green status lights When the pressure of the finger is correct to capture a fingerprint the status light for that finger is green Maintain the pressure until the program captures the image Patrol ID User Manual V1 0 How to use the Patrol ID Yellow status lights When the pressure of the finger is more than required to capture a fingerprint the status light for that finger is yellow Decrease the pressure until the light is green Maintain that pressure Note Different software programs can use the status and icon lights differently Capture flat fingerprints The Patrol ID has a large platen that captures all four fingers at the same time The platen can capture the thumbs together or separately The illustrations show where to put the fingers and thumbs to capture flat fingerprints Put all four fingers on the platen parallel to the finger guide The icon light shows that the program requires the left hand and shows where to put the hand for flat fingerprints The green status lights indicate that the finger pressure is correct
10. equivalent CPU 1GBRAM 10 GB of available space USB 2 0 Highspeed compliant connector or USB 2 0 PCI PCMCIA Card 1024 x 768 Video Resolution monitor Software requirements You must install the L SCAN Essentials 6 3 or higher before you connect the Patrol ID to the USB connector of your computer Installation 2 4 Note This section describes how to install the Patrol ID Remove the contents Keep all original materials in the event you return the scanner Remove all the contents from the product package List of contents The following items are included in the Patrol ID package e Patrol ID Fingerprint Scanner e USB 2 0 cable standard length 6 ft 1 8 m e The User Manual is included on the L SCAN Essentials CD Patrol ID User Manual V1 0 Installation Prepare to use the Patrol ID Before you use the Patrol ID perform the following actions e Put the product on a level surface e Make sure the surface of the platen is clean e When you operate the scanner in the field try to maintain the heat humidity and level of light of a normal office Protect the platen from direct sunlight e Make sure the scanner remains warm and dry e Protect the scanner from dust and humidity e Allow the scanner to adjust to the temperature at a new location Connect the Patrol ID Note The procedure applies to desktop and laptop computers The USB socket is on the bottom of the Patrol ID in a compartment
11. service and under normal conditions for a period of one year from the date of shipment Normal service and normal conditions are defined in the Product documentation This Limited Warranty is subject to the terms and conditions set forth below Repair or Replacement Unless otherwise stated herein the sole obligation of Cross Match and your exclusive remedy and recourse under this Limited Warranty is for Cross Match at its sole election to either 1 repair the suspected defective Product and return the same to you or 11 replace the suspected defective Product all on the terms set forth below The repair or replacement will provide you with a Product which in Cross Match s opinion performs consistently with its age and usage If you become aware that your Cross Match Product is defective in material or workmanship in normal service and under normal conditions during its one year Limited Warranty period then you must promptly contact Cross Match s Customer Care Center describe the suspected defect in detail and request a Return Merchandise Authorization RMA number prior to sending the affected Product for repair or requesting a replacement product Please see your product manual for more information on RMA s Unless otherwise specified by law you will pay the freight to send the Product to Cross Match s designated Service Center Cross Match will pay the freight to return the repaired Product to you Each repaired or repl
12. 2 This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful Patrol ID User Manual V1 0 Introduction CE interference in which case the user will be required to correct the interference at his own expense Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with the mandatory European marking to indicate conformity with the essential health and safety requirements set out in European Directives Declaration of Conformities may be directly obtained from Cross Match Technologies GmbH Recycling information Cross Match Technologies recommends that customers dispose of their used computer hardware monitors p
13. 3 specifications I active image area W X H 4 3 image quality specifications 4 3 agency listings 4 3 installation 2 1 2 4 3 1 dimensions W x D x H 4 3 L humidity range 4 3 linearity and rectilinearity 4 3 image quality specifications 4 3 N linearity and rectilinearity 4 3 platen area W X H 4 3 not under warranty 6 3 power 4 3 O resolution 4 3 Official 1 5 weight 4 3 Index 1 standards terms 1 4 caution 1 2 Official 1 5 note 1 2 Operator 1 5 warning 1 2 top view 2 2 statement of compliance 1 3 U storage temperature range unable to capture a fingerprint 5 1 specifications under warranty 6 2 storage temperature range 4 3 unpack the Patrol ID 2 4 supplies 6 3 USB 1 5 system requirements 2 4 user 1 5 hardware 2 4 W operating systems 2 4 T warranty 7 1 web page 6 3 WEEE directive 1 3 weight 4 3 technical support e mail returns and repair 6 2 telephone and fax 6 1 Index 2 Patrol ID User Manual V1 0 CROSSMATCH TECHNOLOGIES www crossmatch com AA it a 3 g ln gt i mi aut Alk E Cross Match Technologies Inc 3950 RCA Boulevard Suite 5001 Palm Beach Gardens FL 33410 USA sales crossmatch com customercare crossmatch com
14. CROSSMATCH TECHNOLOGIES User Manual Cross Match Technologies Inc Patrol ID Flat Fingerprint Scanner for Enrollment and Identification User Manual Version 1 0 August 2010 Specifications are subject to change without prior notice Cross Match Technologies GmbH assumes no liability for maloperation or improper use of products Cross Match and L SCANO are registered trademarks and the CROSS MATCH TECHNOLOGIES logo is a trademark of Cross Match Technologies Inc All other trademarks brands and names are the property of their respective owners and are protected by US and international copyright and trademark laws No portion of this guide may be reproduced in any form or by any means without the express written permission of Cross Match Technologies O Copyright 2010 Cross Match Technologies All rights reserved Introduction The PatrolliD sense 1 1 How this Dook is arranged een 1 2 StandaldS A o 1 2 Eo qto dA re DE ee nee ne emer E er reer RR rer cre arene er ret re 1 2 A EEE raset 1 3 Recycling MONGE snasnas cocarnctucesecsneseeenancsceceseaueecseecenee iss ds sides ads 1 3 WEEE Directive sense dr 1 3 Safety REGION agree cas ice eee tener ee eT FRERTEITEEREENERTERTEIULETELRUENELUNPIRENTENT 1 3 Gloss aA acosa ia si adiados diia 1 4 Installation PSE IE seen 2 1 THE COD RREO ERR Ro RR PR Rs RE Rr 2 2 The B ck MEW area iu 2 3 The product label espadas titi 2 3 System FeguifemenEs s
15. acement Product is warranted as set forth herein for the remaining portion of the original one year Limited Warranty THE FOREGOING CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY AND CROSS MATCH S SOLE AND EXCLUSIVE LIABILITY IN CONNECTION WITH YOUR CROSS MATCH PRODUCT AND IS IN LIEU OF ANY AND ALL OTHER REMEDIES WHICH MAY BE AVAILABLE TO YOU Limited Warranty 7 1 Product Warranty 7 2 Limitations This limited warranty does not cover visits to repair the Cross Match product at your premises or the commissioning of the Product on site This Limited Warranty is not a warranty guarantee or promise that your Cross Match Product will conform to its specification or will not fail Some defects and failures are not covered Cross Match shall incur no liability under this Limited Warranty and this Limited Warranty is voidable by Cross Match if in Cross Match s sole reasonable opinion a the Product is used other than under normal use and under proper environmental and or electrical conditions as specified in the Product manual b the Product is not maintained as specified in the Product manual c the Product is subject to abuse misuse neglect accident flooding storm lightning power surges dirty power third party errors or omissions or acts of God d the Product 1s modified or altered unless expressly authorized in writing by Cross Match e the Product is installed or used in combination or in assembly with products n
16. acement Products plus shipping and 111 you will pay Cross Match s then prevailing hourly labor rate with a one hour minimum after the first 15 minutes for telephone support in 15 minute increments To obtain out of warranty service you must obtain an RMA number and send the affected Product at your expense to the designated Cross Match Service Center for inspection You will be contacted with an estimated price and time of repair or replacement after analysis No repairs or replacements will be made until Cross Match receives a Purchase Order or credit card number from you You shall pay return freight charges which will be added to the invoice for the return of the repaired Product or replacement Product In the event you decide not to have a unit repaired or replaced after receiving a repair estimate there will be a one hour labor charge at the prevailing hourly rate for evaluation plus return freight charges At your request Cross Match will for a premium ship a refurbished unit to you in exchange for the failed unit Cross Match will contact you with a price for the exchange after receipt of the failed unit The shipment will be made when Cross Match receives a Purchase Order or credit card number from you You will pay return freight charges which will be added to the invoice for the exchange unit The original returned Product will become the property of Cross Match and will not be returned to you The refurbished unit will ret
17. ain the remaining warranty term of the original returned Product Limited Warranty 7 3 Product Warranty 7 4 Patrol ID User Manual V1 0 Index A operating systems 2 4 active image area W X H 4 3 Operator 1 5 agency listings 4 3 optical scanner does not work 5 1 B output digital specifications before you use the Patrol ID 2 5 output digital 4 3 c P cable compartment 2 3 cleaning clean the case 4 2 scanners without silicone membrane 4 1 use normal glass cleaner 4 1 use the Acetone Alcohol Prep Pad 4 2 company sales number 6 3 packing list 2 4 Patrol ID before you use it 2 5 packing list 2 4 prompt icons 2 2 status lights 2 2 summary 2 1 contact information 6 3 a ae corporate headquarters 6 3 platen corporate headquarters 6 3 area W X H 4 3 corporate web page 6 3 power 4 3 D Prepare 2 5 dimensions W x D x H 4 3 problems E optical scanner does not work 5 1 e mail see contact information unable to capture a fingerprint 5 1 F product label 2 3 product warranty 7 1 limited warranty 7 1 limitations 7 2 out of warranty repairs 7 3 repair or replacement 7 1 FCC statement 1 2 freight guidelines 6 2 not under warranty 6 3 under warranty 6 2 G R glass cleaner 4 1 glossary 1 4 recycling information 1 3 resolution 4 3 H returns and repair 6 2 hand hold 2 3 RMA number 6 2 hardware 2 4 S how this book is organized 1 2 humidity range 2 4 safety instructions 1
18. ainst unauthorized use e Do not apply mechanical stress to the scanner platen Do not throw heavy objects onto it The platen is made of glass and might be destroyed 1f not handled properly Warning A broken platen might have sharp edges which could cause injuries e Do not scratch the scanner platen The platen is vulnerable to sharp metallic instruments knives scissors extremely hard objects diamonds and also dust Scratches may reduce the image quality and thereby lead to scanning results below the required quality specification e Always keep the platen clean Use the provided cleaning pads or normal glass cleaner and lint free tissue for cleaning Caution Do not use oily or abrasive cleaners since they might affect the platen surface quality e Do not pour liquids water etc onto the scanner The scanner device is protected against cleaning with a damp cloth or tissue however it is not waterproof Glossary This section contains some terms that are used in this manual Table 1 1 Glossary of terms Term Definition AFIS Automated Fingerprint Identification System A fingerprint database for example the database maintained by the FBI LED Light Emitting Diode Semiconductor which emits light if connected to voltage NFIQ The NIST Fingerprint Image Quality standard The quality standard has five levels NIST The National Institute for Science and Technology A US standards organization Platen The surfac
19. e nennen nen 3 2 Figure 3 2 The correct hand position for flat fingerprints 3 3 Figure 3 3 Examples of incorrect pressures 2uz2essensneneen nennen nennen 3 4 Figure 3 4 The correct position for flat thumb prints 3 4 Figure 4 1 Cleaning with glass Cleaner 2442442Rn Henne nun nennen nenn 4 1 Figure 4 2 Cleaning with Alcohol Prep Pad ii 4 2 Figure 4 3 Cable tie and EMC clamp position 24z244 444 HRR nennen 4 4 vi Patrol ID User Manual V1 0 Introduction The Patrol ID Figure 1 1 The Patrol ID The Patrol ID is designed for the fast growing enrollment and verification market It joins small size with the ability to capture flat fingerprints The Patrol ID is a USB device The Patrol ID active platen is 3 2 in x 3 0 in 81 3 mm x 76 2 mm You can capture four finger flat fingerprints of each hand and one flat fingerprint image of both thumbs The results are fingerprint images that improves AFIS matches for applicant identity validation processing and for background checks The Patrol ID 1 1 Introduction How this The scanner meets the FBI specifications for an EFT Type 14 record that contains the flat fingerprints for Applicant processing by the AFIS The L SCAN Essentials CD ROM included with the Patrol ID contains a software package that provides the capture functions the USB driver separate software tools and the User
20. e on which the fingers are put to capture the fingerprint images RMA A Return Merchandise Authorization or Return Material Authorization allows a customer to return goods to Cross Match Technologies The company can repair or replace the product or arrange for a refund or a credit Silicone A thin surface between the finger and the platen that improves membrane the fingerprint image and protects the platen Also called a silicone pad 1 4 Patrol ID User Manual V1 0 Introduction Table 1 1 Glossary of terms Term Definition Flat fingerprint The fingerprint captured with the fingertip pressed on the platen A set includes an image of the left thumb and the right thumb ae and images of the four fingers of each hand Also called aps USB 2 0 The Universal Serial Bus is a standard that describes how the devices communicate The 2 0 version transfers the data at an increased speed User The person who captures the fingerprints also called the Operator or the Official Glossary 1 5 Introduction 1 6 Patrol ID User Manual V1 0 Installation THIS CHAPTER DESCRIBES THE PATROL D AND HOW TO INSTALL THE PATROL ID Patrol ID The Patrol ID fingerprint scanner has an improved optical system and a digital CMOS camera The Patrol ID has the following characteristics Patrol ID Small size and light weight make the device easy to use The Patrol ID requires only one cable connection The scanner gets its power
21. ion of the glass platen each day A clean platen is required for proper operation It avoids the transfer of communicable diseases and prevents dirt from reducing the quality of the captured images To clean the platen use normal glass cleaner or the Acetone Alcohol Prep Pads Use normal glass cleaner 1 Spray the glass cleaner onto the glass platen 2 With a lint free cloth or tissue wipe off the surface until clean and allow the surface to dry 3 Use a Microfiber cloth to remove any remaining moisture on the platen until clean and dry Figure 4 1 Cleaning with glass cleaner Scanners without silicone membrane 4 1 Maintenance Use the Acetone Alcohol Prep Pad 1 Open the package and remove the Acetone Alcohol Prep Pad 2 Clean the platen surface with the pad Allow the surface to dry 3 Use a Microfiber cloth to remove any remaining moisture on the platen until clean and dry Figure 4 2 Cleaning with Alcohol Prep Pad Clean the case Warning Caution 4 2 The procedure to clean the outside surface of the scanner applies to both the scanner without silicone membrane and the scanner with silicone membrane Do not pour liquids water etc onto the scanner Use a damp cloth to clean the outside surface of the scanner To remove smudges finger prints or other dirt and grime 1 Take a damp soft lint free cloth 2 Carefully wipe the case in a direction AWAY from the glass platen and the silicone membra
22. ne 3 Allow the outside surface to dry before starting the capture process Do not use acetone oil based abrasive or other unauthorized cleaners This may damage the device and render it inoperable Using unapproved cleaning solutions will void the warranty Patrol ID User Manual V1 0 Maintenance Patrol ID specifications Item Specification Resolution 500 dpi 1 in X and Y axes Linearity and Rectilinearity Less than one pixel average Active image area W X H 3 2 in x 3 0 in 81 3 mm x 76 2 mm Platen W X H 3 2 in x 3 5 in 81 3 mm x 89 0 mm Output Digital USB 2 0 Power Supplied through the USB 2 0 interface 5V 500 mA Operating temperature range 32 Fto 122 F 0 C to 50 C Recommended temperature 64 F to 100 F 18 C to 38 C range Storage temperature range 4 F to 149 F 20 C to 65 C in the original transport packaging Humidity range 10 90 non condensing Do not operate the scanner if water drops appear on the scanner case Weight 3 2 Ibs 1 4 kg Dimensions W x D x H 6 0inx6 0 in x 5 1 in 152 4 x 152 4 x 129 4 mm Image quality specifications Delivers more than the requirements of the Electronic Fingerprint Transmission Specification Version 7 Appendix F Agency listings CE WEEE The USB cable This section describes the cable dimensions for the USB cable You find information to use a special device to prevent accidental cable disconnects The standard cable length is
23. ns to correct the problem Contact the Technical Support department 5 2 Patrol ID User Manual V1 0 Customer Care and Contact Information THIS CHAPTER CONTAINS TECHNICAL SUPPORT INFORMATION FOR THE PRODUCT AND CONTACT INFORMATION FOR THE COMPANY Technical support The Technical Support department is available for the Patrol ID E mail You can get technical support on line from Cross Match Customer Care during the warranty period in the order that the requests are received Table 6 1 The Technical Support department addresses North America and South America Europe Africa Asia Australia CustomerCare O crossmatch com Support jena crossmatch com If the warranty has expired contact the Customer Care department Telephone and facsimile Contact the Customer Care department at the following telephone numbers Table 6 2 The Customer Care department numbers North America and South America Europe Africa Asia Australia Monday Friday 8 am to 5 30 pm EST Monday Friday 8 am to 4 pm CET Customer Care Customer Service Tel 1 866 276 7761 Toll Free Tel 49 0 3641 4297 852 Tel 1 561 622 9210 International Fax 49 0 3641 4297 757 Fax 1 561 622 8769 Technical support 6 1 Customer Care and Contact Information Under the warranty you can use the telephone or facsimile to get technical support for the Patrol ID under the warranty see Chapter 7 Product Warranty for Warranty Terms
24. ot supplied or authorized by Cross Match f there is a failure to follow specific restrictions or operating instructions or g payment for the Product has not been timely made This Limited Warranty includes software updates a revision or minor change to a Product intended to correct defects and provided as a change in the then current release of the Product Software updates may be made from time to time in Cross Match s sole discretion This Limited Warranty does not cover software upgrades a revision to a Product that adds new enhancements and functionality resulting in a new release of the Product or any software product or interface customized by Cross Match to meet Purchaser s specific requirements or Purchaser furnished equipment or software Software upgrades may be available for purchase from time to time at Cross Match s then current published prices This Limited Warranty does not provide additional hardware or computing platform software or its installation when required by Cross Match software supplied hereunder If required these may be obtained from Cross Match at the published prices in effect at such time The Limited Warranty does not cover nondurable consumable items including but not limited to batteries paper silicon pads cleaning solution towels printer cartridges and cables Replacement supplies of these items may be ordered by contacting Cross Match Sales at http www crossmatch com sales con
25. over the USB cable from a USB 2 0 card or a USB hub The scanner has an easy to use interface to capture quality fingerprints Operator friendly pictograms and status lights to enhance the image capture experience The scanner creates high quality 500 DPI images The scanner can use NFIQ standards to check the quality of the fingerprint images The scanner lowers the rate of rejected transactions from an AFIS The Patrol ID can use the auto capture option Threaded holes on the bottom allow the user to attach the scanner to a flat surface 2 1 Installation The top view Figure 2 1 Patrol ID top view Table 2 1 Patrol ID top features 1 The Prompt Icons provide visible indications to the user about the current mode of the scanner See How to use the Patrol ID on page 3 1 2 The four status lights use color to indicate the quality of the fingerprint image See How to use the Patrol ID on page 3 1 3 Platen Put fingers on the platen to capture fingerprints When the scanner has power a green light illuminates the platen Some programs can assign different uses to the icons and lights 2 2 Patrol ID User Manual V1 0 Installation The back view Figure 2 2 Patrol ID back view Table 2 2 Patrol ID back features Description 1 Cable compartment The USB connection is in the compartment 2 Hand hold Use the hand hold to move the scanner 3 Kensington security slot Used to secure the
26. rinters and other peripherals in an environmentally sound manner Potential methods include reuse of parts or whole products and recycling products components and or materials WEEE Directive The following is the test of the Waste Electrical and Electronic Equipment WEEE Directive In the European Union this label indicates that this product should not be disposed of with household waste It should be desposited at an MS appropriate facility to enable recovery and recycling Safety instructions CE This product has been designed manufactured and tested according to international safety standards The following general safety precautions must be observed during all phases of operation to ensure safe operation of the Patrol ID Cross Match Technologies GmbH assumes no liability for the customer s failure to comply with these requirements e When operating the electrical installation and cabling must comply with the IEC 60950 standard e To connect the fingerprint scanner to a computer use the USB cable as supplied with the scanner The device must be operated only in a dry room Exclude any condensation The environmental temperature range is 32 F to 122 F 0 C to 50 C 1 3 Introduction Caution Do not open the device Repairs are only allowed by Cross Match Technologies e Whenever it is likely that the electrical protection has been compromised the device and system must be made unplugged and secured ag
27. tacts php This Limited Warranty does not cover third party peripheral equipment such as laptops and printers that are not provided by Cross Match Cross Match s obligations hereunder are contingent upon your providing the Product serial number as proof of purchase and upon Cross Match s determination that the suspected malfunction is actually due to defects in material or workmanship THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES RELATED TO THE CROSS MATCH PRODUCT WHETHER EXPRESS IMPLIED OR STATUTORY INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED BY CROSS MATCH THIS LIMITED WARRANTY IS Patrol ID User Manual V1 0 Product Warranty NOT TRANSFERABLE OR ASSIGNABLE TO ANY THIRD PARTY AND SHALL BE FOR THE SOLE AND EXCLUSIVE BENEFIT OF THE ORIGINAL PURCHASER OF THE CROSS MATCH PRODUCT COVERED HEREUNDER ANY ATTEMPTED TRANSFER OR ASSIGNMENT HEREOF SHALL BE VOID AB INITIO Cross Match reserves the right to improve modify products at any time at its sole discretion as it deems necessary Out of Warranty Repairs When warranty coverage for your Cross Match Product lapses or for repairs or replacements not covered by Cross Match s warranty 1 you will pay for all repairs at Cross Match s then prevailing hourly labor rate with a one hour minimum plus parts and shipping ii you will pay Cross Match s then current price for all repl
28. ten excessively dry hands with skin lotion Dry excessively moist or sweaty hands before every capture Encourage the person to keep fingers hand and wrist as relaxed as possible Introduction The acceptable fingerprint occurs when you put the finger in the correct position on the platen and apply the correct pressure With your software in capture mode In the Auto Capture mode the program captures an acceptable fingerprint when you put the finger in the correct position on the platen and apply the correct pressure Manual capturing only starts after you click a button If a finger or part of a finger is left out of the image area box the program does not capture the image Preliminary considerations 3 1 How to use the Patrol ID The program does not allow incorrectly placed fingers a finger captured twice or moved or reversed fingers e To correct a misplacement lift the finger off the platen and then replace the finger inside the image area The indicator lights 3 2 The Patrol ID gives the user visible indications that the fingerprints are correct The scanner uses two sets of indicator lights the four status lights 1 and the four icon lights 2 Figure 3 1 The status lights and icon lights The icon lights Below each prompt icon is a light that indicates the correct fingerprint to capture The status lights The four status lights indicate how to correct each fingerprint image The
29. unit in place with a key and attached through a rubberized metal cable The end of the cable has a small loop which allows the whole cable to be looped around a permanent object such as a heavy table to secure it in place The product label A label on the back of the device contains the Part Number Version number and the Serial Number TECHNOLOGIES Match Technologes GmbH as 07743 Jena www crossmaich com N Loba MADE IN GERMANY WEEE No DE 4654 0286 This device comples with Part 15 of the FCC Rules PATROL ID Operation is subject to the following conditions 1 This device may not cause harmful interference CROSSMATCHA CE As Q and 2 this device must accept any interference RJ0480 Version O received including interference that may cause undesred operations SN 102000005 H2010 This digital apparatus does not exceed the Class B limits for radio noise emissions trom digital appa ratus set out in the Radio interference Regulations Power in via USB of the Canadan Department of Communication AE Meer DO 7 430 456 7 203 344 17 277 582 1 max 500mA 7 308 122 17 319 565 Figure 2 3 Product label The top view 2 3 Installation System requirements The Patrol ID requires a PC workstation or a laptop with an available USB 2 0 connector Operating systems e Windows XP Professional Windows Vista Windows 7 e L SCAN Essentials 6 3 Runtime software Hardware Intel Core 2 Duo 2 4 GHz or
30. uspira ee 2 4 Operating systems AR RR RE RR CR A Tasa 2 4 Hardware spas dis alisa ii A ai ad od a asda gi cida 2 4 Software requirements asas sara doses spa ana so sas arta ncaeneoteesesceasegaeerens 2 4 Install st on sesi n pi RR OR io aii 2 4 Remove the contents aussen sitiar said inda ssa Had 2 4 List Of CONTENTS vic ee 2 4 Prepare to use the Patrol D zusehen ania DAA AR DLS 2 5 Connect the Patrol ID unse ee 2 5 Attach the Patrol lD toa surface euere 2 6 Prepare the installation aussen a eu 2 6 Installation quis ind 2 7 Drill template Patrol ID n uns nennen REE adam ais 2 8 How to use the Patrol ID Preliminary considerations zer 2 eine 3 1 Ear AA NS ane deli caras sim seeuscunaaateateese 3 1 Ihe indicotar IONES psss sa sis salas it cid insana sabia ads 3 2 il banana sth ee ad pesada Don Saga ERE ERE ELERS 3 2 The status IRUS aussen ee 3 2 Contents iii Red status lights usina ita 3 2 Green status lights aussen 3 2 Yellow status lights a ee 3 3 Capture flat MHSSEDFITIES gasser ar gad ceso ERE ai en doi na Da soa Sa al 3 3 Incorrect actions sust eiii 3 3 Capture th mbprints uses eu 3 4 Maintenance Scanners without silicone membrane unser 4 1 Clean the platen en er alan sai fas 4 1 Use normal glass cleaner au nennen 4 1 Use the Acetone Alcohol Prep Pad sina 4 2 Clean the A ias Dad aaa aaa E Asas Ca paca canas Sagas 4 2 Patrol D Specifications sion ii sussa tra 4 3 o RR RR en e pe e ep a RR 4
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