029-0235-02 User Guide Bolero Q
Contents
1. 2 Earmold Dome detachable 3 Retention 4 Earmold SlimTip detachable 5 Removal handle M312 and M13 model Option A with classic earmold D Right or left indicator right red left blue placed in the battery compartment 2 Battery compartment with ON OFF switch 3 Program button or volume control 4 Microphone inputs 5 Hook sound output 6 Hearing tube 7 Classic earmold detachable M312 and M13 model Option B with dome Option C with SlimTip D Hearing tube 2 Earmold Dome detachable 3 Retention 4 Earmold SlimTip detachable 5 Removal handle The following chapter provides step by step instructions on how to use your hearing aid Please follow these steps carefully In the drawings the parts that are particularly important for each step are shown in green Step 1 Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls This will make it easier for you to feel and operate the controls later on when wearing the hearing aid 18 P and SP models To increase the volume press the volume control upwards To decrease the volume press the volume control downwards Fig 1a Increase volume 4 a Decrease volume Fig 1a In order to change a hearing program press the program button displayed Fig 1b 4 Program button Fig 1b M312 and M13 models Your hearing care professional can configure the pus2. 30 Step 6 Adjusting the volume control behind the ear To increase the volume on a P or SP model for the M312 or M13 model refer to page 29 press the volume control upwards To decrease it press the volume control downwards using your forefinger Use your thumb to lightly support the hearing aid Fig 6a Increase volume Fig 6a Your hearing care professional can configure your hearing aid push button as either a volume control or a program selector To increase the volume on a M312 or M13 model press the button on your right hearing aid To decrease the volume press the button on your left hearing aid Use your thumb to lightly support the hearing aid Fig 60 Left hearing aid N Right hearing aid V NN Decrease volume Increase volume For Q30 models only program selector available 31 32 Step 7 Selecting the hearing program behind the ear In order to select or change a hearing program with a P or SP hearing aid press the program button displayed Fig 7a For a M312 or M13 hearing aid press the program button displayed Fig 7b rd Bu Fig 7a Fig 7b P and SP models M312 and M13 models If you press it again you change to the next program A signal indicates the change A signal tone can only be easily heard if you have turned on the hearing aids and you are wearing it correctly behind the ear Step 8 Removing the hearing aid Step 8 1 Removing the hearing
3. aid with classic earmold Take the hearing aid behind your ear do not touch the tube and lift it above the upper part of your ear and then gently let go Fig 8a Fig 8a Use your thumb and forefinger to grasp the earmold in your ear not the tube and gently remove it from your ear Fig 8b 21 Fig 8b 33 34 Step 8 2 Removing the hearing aid with a dome Grasp the hearing aid by the hearing tube and carefully remove it from your ear Fig 8c L E Be pur id i a J Fig 8c A In very rare cases the dome can remain in your ear canal when removing the hearing tube from the ear In the unlikely case that the dome does get stuck in your ear canal it is strongly recommended to see a physician for safe removal Step 8 3 Removing the hearing aid with SlimTip Follow the instructions in step 8 2 as this procedure is identical Step 9 Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment Fig 9 a m Fig 9 Step 10 Changing the battery Your hearing aid will indicate with a double beep that the battery soon needs to be changed You typically have up to 30 minutes to change the battery however this can differ and might be considerably shorter We recommend that you always keep a spare battery on hand 35 36 Step 11 Changing the battery in M13 hearing aids with a secured battery compartment The hearing aid has the optio
4. Phonak Bolero Q Q90 Q70 050 Q30 User Guide Q lj li e PHONAK life is on Welcome Important safety information Please read before operating your hearing aid for the first time 2 1 Hazard warnings 2 2 Information on product safety Hearing aid description 4 Step by step instructions for using the hearing aid Step 1 Getting to know your hearing aid Step 2 Battery preparation Step 3 Inserting the battery Step 4 Turning on the hearing aid Step 5 Inserting the hearing aid Step 6 Adjusting the volume control behind the ear Step 7 Selecting the hearing program behind the ear Step 8 Removing the hearing aid 10 13 18 18 21 22 23 24 30 32 33 Step 9 Turning off the hearing aid Step 10 Changing the battery Step 11 Changing the battery in M13 hearing aids with a secured battery compartment 5 Care and maintenance 6 Troubleshooting fi 8 9 Wireless accessories description Service and warranty Compliance information 10 Information and description of symbols 35 35 36 38 42 44 47 50 53 This user guide is valid for Wireless models Phonak Bolero Q90 M312 Phonak Bolero Q90 M 13 Phonak Bolero Q90 P Phonak Bolero Q90 SP Phonak Bolero Q70 M312 Phonak Bolero Q70 M 13 Phonak Bolero Q70 P Phonak Bolero Q70 SP Phonak Bolero Q50 M312 Phonak Bolero Q50 M 13 Phonak Bolero Q50 P Phonak Bolero Q50 SP Phonak Bolero Q30 M312 Phonak Bol
5. RI NMRI scans generating magnetic fields Hearing aids don t need to be removed when passing security gates airports etc If X ray is used at all it will be in very low doses and will not affect the hearing aids Do not use your hearing aid in areas where electronic equipment is prohibited The following user instructions describe different hearing aid models The M312 M13 P and SP hearing aids The different hearing aids can be adapted with a variety of earmolds On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use The following table shows what battery you need for your hearing aid model Model Zinc air battery size IEC marking on package code M312 312 brown PR41 M13 13 orange PR48 P 13 orange PR48 SP 13 orange PR48 ANSI code 7002ZD 7000ZD 7000ZD 7000ZD Please ensure you use the correct type of battery in your hearing aids zinc air Please also read chapter 2 2 for further information on product safety Hearing aid description P and SP models Option A with classic earmold D Right or left indicator right red left blue placed in the battery compartment 2 Battery compartment with ON OFF switch 3 Volume control 4 Program button 5 Microphone inputs 6 Hook sound output 7 Hearing tube Classic earmold detachable P and SP models Option B with dome Option C with SlimTip B D D Hearing tube
6. d not be used by any other person as they could damage hearing A Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted Such changes may damage your ear or the hearing aid A Do not use the hearing aids in explosive areas mines or industrial areas with danger of explosions AK Hearing aid batteries are toxic if they are swallowed Keep out of reach of children mentally challenged people and pets If batteries are swallowed consult your physician immediately A If you feel pain in or behind your ear if it is inflamed If skin irritation or accelerated accumulations of ear wax occur please check with your hearing care professional or physician A In very rare cases the dome can remain in your ear canal when removing the hearing tube from the ear In the unlikely case that the dome does get stuck in your ear canal it is strongly recommended to see a physician for safe removal AN Hearing programs in the directional microphone mode reduce background noises Please be aware that warning signals or noises coming from behind e g cars are partially or entirely suppressed AN The hearing aid contains small parts that can cause choking if swallowed by children Keep out of reach of children mentally challenged people and pets If swallowed consult a physician or hospital immediately External devices may only be connected if they have been tested in accordance with co
7. e fit by running your finger over the bowl of the ear You know it fits correctly if when doing so you feel the contour of the bowl of the ear and not the hearing aid Fig 5e In the beginning please use a mirror to check Fig 5e You have now successfully inserted the right hearing aid Now insert your left hearing aid in the same way marked in blue see step 5 1 27 28 Step 5 3 Inserting the hearing aid with a dome Before inserting the dome check that it is correctly attached to the tube dome length is completely sliced over the tube With your right hand place the right hearing aid red mark on the hearing aid see step 5 1 behind your right ear Fig 5f Take the hearing tube between your thumb and forefinger Insert the dome deep enough into the ear canal so that the hearing tube lies flat on your ear Fig 5g If your hearing aid has a retention cord then press it into the bowl of the ear in order to retain the dome in the ear canal Fig 5h If you have problems inserting the hearing aid use your other hand to gently pull your earlobe downwards This opens the ear canal a little more and you can rotate the dome until it fits correctly You have now successfully inserted the right hearing aid Now insert your left hearing aid in the same way marked in blue see step 5 1 Step 5 4 Inserting the hearing aid with a SlimTip Follow the instructions in step 5 3 as this procedure is identical 29
8. ep 5 Inserting the hearing aid This step shows you how to correctly insert the hearing aid The instructions apply for all hearing aid models The type of earmold determines how the hearing aid is inserted G Each hearing aid is individually programmed for your right or left ear For the first step identify right and left so you will be able to insert your hearing aid in the correct ear Step 5 1 Identifying the hearing aid for the right and left ear Side indicator right red left blue M312 P and SP M13 25 Step 5 2 Inserting the hearing aid with classic earmold Before inserting the earmold check that the earmold tube is slided over the hearing aid hook correctly With your right hand take your earmold for the right ear red mark on the hearing aid see step 5 1 between your thumb and forefinger Fig 5b Take the earmold up to your ear Fig 5b Place the ear canal part of the earmold into your ear canal see the part circled in green Fig 5b Next place the hearing aid behind your ear Fig 5c Then insert the upper part of the earmold into the upper part of the bowl of your ear Fig 5d ZA OI o N DN d A wel qu 7 lt E M J ss f v P UN VAN N d y N e M 7 ET If you have problems inserting the hearing aid use your other hand to gently pull your earlobe downwards This opens the ear canal a little more and you can rotate the earmold until it fits correctly Check th
9. ero Q30 M 13 Phonak Bolero Q30 P Phonak Bolero Q30 SP CE mark applied 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2013 2013 2013 2013 Your new hearing aid is a premium Swiss quality product It was developed by Phonak one of the world s leading companies in hearing technology Your hearing aid offers the most modern digital hearing technology currently available on the market Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer With proper use and care you will be able to enjoy your hearing aid for many years to come If you have any questions please consult your hearing care professional Phonak life is on www phonak com Please read the information on the following pages before using your hearing aid A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions Infrequent use of a hearing aid does not permit a user to attain full benefit from it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading 2 1 Hazard warnings A The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing The hearing aids specially programmed for each hearing loss must only be used by the intended person They shoul
10. h button as either a volume control or a program selector To increase the volume press the button on your right hearing aid To decrease the volume press the button on your left hearing aid Fig 1c Left hearing aid Right hearing aid Decrease Increase volume volume For 030 models only program selector available 20 In order to change a hearing program press the button Fig 1d Fig 1d Step 2 Battery preparation Remove the protective foil from the new battery Fig 2 Wait for two minutes before inserting to activate the battery Fig 2 21 4 Using the hearing aid Step 3 Inserting the battery Take the hearing aid in your hand and open the battery door Fig 3a Insert the battery so that you see the symbol on the battery Fig 36 Bp AB Fig 3a Fig 3b 9 Step 4 Turning on the hearing aid Switch on the hearing aid by closing the battery compartment Fig 4 A Fig 4 G Open and close the battery compartment gently and carefully i Check if you feel resistance when closing the battery compartment Check to make sure the battery is correctly inserted and in the correct direction If the battery is inserted the wrong way the hearing aid will not work and the battery compartment can be damaged 23 24 The hearing aid is now switched on It can take up to 15 seconds before it starts When you wear the hearing aid you will hear an acoustic signal St
11. hearing aid from heat never leave it near a window or in the car Never use a microwave or other heating devices to dry your hearing aid Ask your hearing care professional about suitable drying methods When you are not using your hearing aid leave the battery compartment open so that any moisture can evaporate Make sure that you always completely dry your hearing aid after use Store the hearing aid in a safe dry and clean place G Do not drop your hearing aid Dropping onto a hard surface can damage your hearing aid G Always use new batteries for your hearing aid In case a battery is leaking replace it immediately with a new one to avoid skin irritation You can return used batteries to your hearing care professional Gi The batteries used in these hearing aids should not exceed 1 5 Volts Please do not use silver zinc or Li ion lithium ion rechargeable batteries as these may cause severe damage to your hearing aids The table in chapter 3 explains exactly which type of battery your particular hearing aids require G Remove the battery if you are not using your hearing aid for a long period of time 12 i Special medical or dental examination including radiation described below may adversely affect the correct functioning of your hearing aids Remove and keep them outside the examination room area before undergoing m Medical or dental examination with X ray also CT scan m Medical examinations with M
12. n applied part of Type B Indicates the medical device manufacturer as defined in EU Directive 93 42 EEC 53 54 oO pP 80 Operating conditions EMC and Radio communications compliance label Australia This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides Important information for handling and product safety The product is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in these user guides a Temperature 20 to 60 Celsius 4 to 4 140 Fahrenheit Humidity transportation Up to 90 non condensing Humidity storage 0 to 70 if not in use See instruction in chapter 2 2 regarding drying the hearing aid after use Atmospheric pressure 200 hPA to 1500 hPa The symbol with the crossed out D m garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste Please dispose of old or unused hearing aids at waste disposal sites intended for electronic waste or give your hearing aid to your hearing care professional for disposal Proper disposal protects the environment and health 55 ail Manufacturer Phonak AG Laubisr tistrasse 28 CH 8712 Stafa Switzerland www ph
13. n to be fitted with a secured battery compartment if needed for safety reasons To change the battery you need to unsecure the battery compartment Use the battery door tool and put it into the notch shown Fig 11a Pull the battery compartment downwards until its open Fig 11b Fig 11a Fig 11b Push the battery out of the battery compartment with the battery door tool Fig 11c Insert the new battery so that you see the symbol on the battery Fig 11a Before you close the battery compartment check that the battery is in position and beneath the white plastic tab Fig 11e Fig 11e Fig 11f Close the battery compartment properly and check that it can t be opened by hand Fig 11f 97 Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life Please use the following specifications as a guideline General information Before using hair spray or applying cosmetics you should remove your hearing aid from your ear because these products may damage it When you are not using your hearing aid leave the battery compartment open so that any moisture can evaporate Make sure that you always completely dry your hearing aid after use Store the hearing aid in a safe dry and clean place 38 Your hearing aids are resistant to water sweat and dust under the following conditions m he battery door is fully closed Ensure that no foreign object such as hair i
14. nal 41 42 Hearing aids sound softer than usual no sound First check whether you can adjust and make the sound louder with the volume control Then check the hearing tube and earpiece for earwax residue and clean if necessary Check whether the battery is correctly inserted and properly fitted adjust the fit if necessary If there is no improvement change the battery If the problem persists contact your hearing care professional Battery discharges too quickly Insert a new battery and make note of exactly how long it lasts Contact your hearing care professional with this information they will be able to help and advise you Crackling or buzzing noises Check the hearing tube and earmold for earwax residue Check the hearing tube for damage color changes hardening or cracks and contact your hearing care professional if necessary for replacement Whistling Check whether the earmold is correctly and firmly fitted If this is the case but the problem persists please consult with your hearing care professional Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional If the problem is serious please contact your physician Hearing aid stops working after contact with water Dry the hearing aid with a soft cloth or tissue Open the battery compartment allow the hearing aid to dry and replace the battery Should any water be present in the hearing tube remove it from
15. onak com 029 0235 02 V3 00 2014 09 FO Printed in Switzerland Phonak AG All rights reserved
16. otection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the device and receiver m Connect the device into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV technician for help With the CE symbol Phonak AG confirms that this Phonak product including accessories meets the requirements of the Medical Devices Directive 93 42 EEC as well as the R amp ITE Directive 1999 5 EC on radio and telecommunications equipment The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above mentioned directives This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601 1 The surface of the hearing aid is specified as a
17. res that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93 42 EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www phonak com Phonak worldwide locations Australia Supplier Code Number N15398 New Zealand Supplier Code Number 21285 The wireless models listed in chapter 1 are certified under M312 hearing aid M13 hearing aid USA FCC ID KWC WHSSAN1 KWC WHSSANO Canada IC 2262A WHSSAN1 2262A WHSSANOQ P and SP hearing aids USA FCC ID KWC WHSBTE1 Canada IC 2262A WHSBTE1 Notice 1 This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice 2 Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device 51 52 Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits are designed to provide reasonable pr
18. ring aids and worn behind the ear or worn on your body using a neckloop Behind the ear receiver option Microphone Body worn receiver option Some Roger FM microphones also support input from audio sources via Bluetooth or cable 47 48 8 1 Local warranty Please ask the hearing care professional where you purchased your hearing aid about the terms of the local warranty 8 2 International warranty Phonak offers a one year limited international warranty valid starting from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid itself but not accessories such as batteries tubes earmolds external receivers The warranty only comes into force if a proof of purchase is shown The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods 8 3 Warranty limitation This warranty does not cover damage from improper handling or care exposure to chemicals or undue stress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial number left side Authorized hearing care professional stamp signature Serial number right side Date of purchase 49 Furope Declaration of Conformity Hereby Phonak AG decla
19. rresponding IECXXXXX standards Only use accessories approved by Phonak AG to avoid any electrical shock A The following is only applicable for persons with active implantable medical devices i e pacemakers defibrillators etc m Keep the wireless hearing aid at least 15 cm 6 inches away from the active implant If you experience any interference do not use the wireless hearing aids and contact the manufacturer of the active implant Please note that interference can also be caused by power lines electrostatic discharge airport metal detectors etc m Keep magnets i e battery handling tool EasyPhone magnet etc at least 15 cm 6 inches away from the active implant m You are not permitted to use wireless accessories for your hearing aids Ask your hearing care professional for details 2 2 Information on product safety G Phonak hearing aids are water resistant and not waterproof They are designed to withstand normal activities and occasional accidental exposure to extreme conditions Never immerse your hearing aid in water Phonak hearing aids are not specifically designed for extended periods of water submersion on a continual basis that is worn in activities such as swimming or bathing Always remove your hearing aid before these activities as the hearing aid contains sensitive electronic parts Never wash the microphone inputs Doing so could cause it to lose its special acoustic features Protect your
20. s caught in the battery door when it is closed m After exposure to water sweat or dust the hearing aid is cleaned and dried m he hearing aid is used and maintained as described in this user guide Hearing aids with the design integrated Roger FM receiver or secured battery compartment are also water resistant G Hearing aids with an audio shoe and Roger FM universal receiver are not water resistant 39 G Use of your hearing aid in and around water can 40 restrict air flow to the batteries causing it to stop working Should your hearing aid stop working after coming into contact with water refer to the troubleshooting step in chapter 6 Daily Inspect the earmold dome or SlimTip and tube for earwax and moisture deposits Clean the surfaces with a lint free cloth Never use cleaning agents such as household detergents soap etc for cleaning your hearing aid If you need to clean your hearing aid intensively ask your hearing care professional for advice and information on filters or drying capsules Weekly Clean the earmold dome or SlimTip with a soft damp cloth or with a special cleaning cloth for hearing aids For more in depth maintenance instructions or for more than basic cleaning please see your hearing care professional Monthly Inspect your hearing tube for color changes hardening or cracks In the case of such changes the hearing tube has to be replaced Please see your hearing care professio
21. the hearing aid tap it gently to disperse the water and re attach it to the hearing aid If the problem persists contact your hearing care professional 43 Phonak provides a range of wireless accessories that extend the capabilities of your hearing aids in selected situations such as watching IV talking on the phone and communicating in noise over distance 7 1 Connecting to audio sources and remote control Connecting to an audio source such as an MP3 player television or cell phone is possible using a wireless audio streaming accessory Remote control of your hearing aids is also possible wirelessly 44 MP3 player Cell phone A Phonak RemoteMic Ku Wireless audio e streaming accessory Remote control Audio sources can be connected by Bluetooth or cable to the wireless audio streaming accessory Bluetooth is a registered trademark owned by the Bluetooth SIG Inc 45 46 7 2 Communication in noise over distance Roger FM accessories help communication in noise over distance by wirelessly sending the speaker s voice directly to your hearing aids Roger FM include both a microphone and receiver Some Roger FM microphones also support input from audio sources via Bluetooth or cable Microphone worn or placed close to the speaker or connected to the audio source directly transmits the sound to your receiver without disruptive background noises Receiver attached to your hea
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