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Administrator`s Guide for the VSX Series

1. If you need to change any of the initial settings to accommodate your organization s environment you can manually adjust them using the screens described in this chapter Note that if you establish an administrator s password during the setup wizard you will need to enter it each time you wish to change administrative settings What s in this Chapter Getting the Network Ready Network Connectivity Checklist Configuring with the Setup Wizard Configuring LAN Properties Configuring IP Network Support Configuring ISDN Support Configuring Call Preferences Configuring the Global Directory Placing a Test Call Checking System Status Keeping your Software Current Administrator s Guide for the VSX Series Getting the Network Ready Before you begin configuring the network options you must make sure your network is ready for video conferencing To begin refer to the Preparing Your Network for Collaboration document available at www polycom com videodocumentation This document contains information you need to prepare your network such as worksheets that will help you order ISDN Network Connectivity Checklist You will need this information to make and receive video calls at your site Your system is using a static IP address You are using BRI or V 35 RS 449 RS 530 You are using ISDN and are in North America You are YouareusingISDN YouareusingISDN This information Should be provided by you
2. Keep or delete the directory stored on the system In the system s user interface On the Diagnostics screen select Reset System Enter the system s serial number If you wish to restore the original factory settings select Delete System Settings This deletes the administrators password CDR and CDR archive along with the other system settings You may wish to download the CDR and CDR archive before you reset the system See Call Detail Report on page 6 6 If you delete system settings the setup wizard will lead you through the initial configuration after the system restarts If you wish to remove the directory select Delete Directory Entries This only deletes the system s local directory System reset does not affect the Global Directory 5 Select Reset System In the VSX Web 1 Select Diagnostics gt Reset System 2 Click the Reset System icon www polycom com videodocumentation General Troubleshooting Polycom Inc Chapter 7 Diagnostics and General Troubleshooting This section presents problems likely causes and corrective actions Problems are grouped as follows Q Q Q Q Q Q Q E Q Q Power and Start up Controls Access to Screens and Systems Calling Displays Cameras Audio Error Indications System Lights Network Interface Lights Administrator s Guide for the VSX Series Power and Start up Symptom The system does not start or resp
3. TT Additional device such as Network NT 1 if using Quad BRI VSX 7000 interface CSU if using PRI or ISDN VSX 8000 module encryption equipment if _ using V 35 RS 449 RS 530 2 10 www polycom com videodocumentation Polycom Inc Chapter 2 Setting Up Your System Hardware To install the network interface module For this system VSX 7000 VSX 8000 Ensure that the system is powered off Unplug the power cord Loosen the captive screws holding the cover plate in place on the back of the subwoofer and remove it Slide the network interface module into the opening and press firmly to seat the connector Tighten the captive screws to secure the network interface module in the subwoofer Ensure that the system is powered off Unplug the power cord Remove the screws holding the cover plate in place on the back of the system and remove it Slide the network interface module into the opening and press firmly to seat the connector Tighten the captive screws to secure the network interface module in the system Note If your deployment requires additional equipment such as an NT 1 device ensure that it is available along with all cables required Administrator s Guide for the VSX Series The following table describes how to connect each network interface available for the VSX 7000 and VSX 8000 systems To connect the network interface For this interface Do this Quad BRI 1
4. Change the ISDN Voice Algorithm selection aLaw or uLaw Polycom Inc 7 23 Administrator s Guide for the VSX Series Symptom Problem Corrective action You can hear yourself on The far site microphone is At the far site make sure the microphone is placed away your system s monitor or too close to the system s from the system s audio speaker external audio system audio speaker Far site systems with separate microphones only The far site audio volume Turn down the audio volume at the far site may be too loud VSX 6000 VSX 7000 Verify that all equipment is connected correctly according VSX 8000 The monitor or to the installation procedures in Setting Up Your System external audio system is Hardware on page 2 1 connected to the VCR audio output There is audio feedback Asingle VCRisconnected Place a tape in the VCR when a VCR is so that it can play or connected record no tape is present and VCR Far and Near Audio VSX 7000 or VCR Audio Out Always On VSX 8000 is selected Startup music plays The audio system or Check audio connections and volume level on your through the built in monitor speakers are not monitor speaker but not through properly connected the monitor speakers The monitor s volume is Turn up the volume on the monitor turned all the way down When music is played The music source is not Connect the music source to the system s audio input during the call
5. Do Not Disturb Allows users to set the system to automatically accept or ignore Icon incoming calls using the Do Not Disturb button on the home screen www polycom com videodocumentation Chapter 4 Customizing the VSX System Setting Description Call Detail Specifies whether to generate a report of all calls made with the Report system When selected all calls can be viewed through VSX Web and downloaded as a csv file Recent Calls Allows users to access a list of recent calls made with the system by displaying the Recent Calls button on the home screen If the Call Detail Report option is not selected the Recent Calls option is not available 4 Select gt and configure these settings Setting Description Allows users to access any pre defined sites from a My Contacts Speed Dial list on the home screen Last Number Specifies whether to display the last number dialed or clear the Dialed dialing field on the home screen Adding Sites to the Home Screen Creating Site buttons on the home screen makes it easy for users to place calls to sites that they call on a regular basis Sites can appear as individual buttons or as part of a list called Speed Dial or My Contacts You must enter the site information in the directory before creating specific Site buttons for the Home screen To add sites to the Home screen 1 Goto System gt Admin Settings gt General Settings gt Home Screen Settings Select gt
6. March 2005 Edition 3725 20235 007 A VSX Version 7 5 POLYCOM Trademark Information Polycom the Polycom logo design SoundStation ViewStation and Vortex are registered trademarks of Polycom Inc Conference on Demand Global Management System ImageShare MGC PathNavigator People Content PowerCam Pro Motion Siren StereoSurround Visual Concert VSX and VTX are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2005 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording E
7. Select the Speaker Test to go to the Speaker Test screen Select the Speaker Test icon Press any button on the remote control to stop the test If you are in a call the far site will also hear the tone On the Diagnostics screen select Audio Select Audio Meter The audio meter should register between 0 and 15 dB for each active input To check the microphone s speak into the microphone To check far site audio ask a participant at the far site to speak To check a VCR or DVD connect it to the VCR inputs and play the VCR or DVD to test the audio In the VSX Web Select Diagnostics gt Video Click the Color Bars icon to start the test Click the Color Bars icon again to end the test Select Diagnostics gt Audio gt Speaker Test Click the Speaker Test icon to start the test Click the Speaker Test icon again to end the test The people at the site you are testing will hear the tone but you will not You can send a message to tell them how to notify you when they hear the speaker test Select Diagnostics gt Audio gt Audio Meter to start the test Administrator s Guide for the VSX Series Reset and Restart Diagnostic Tool Reset System Cycles power to the system When you reset the system using the remote control the system s user interface allows you to e Keep your system settings Such as system name and network configuration or restore factory settings
8. Speaker Test Test the speakers to check volume and verify that audio cables are connected If the system is in a call the far Aani l System gt Admin Settings gt site hears the tone Audio gt Stereo Settings gt Next gt Next Exchange the right and left speaker leads if the channels are reversed To make a test call in stereo gt gt Select Polycom Austin Stereo from the directory or enter stereo polycom com in the dialing field and press Call on the remote control The Polycom Austin Stereo site demonstrates the stereo feature with an entertaining and informative presentation Administrator s Guide for the VSX Series Configuring a Polycom Vortex Mixer with VSX Room Systems Connecting a Polycom Vortex mixer to VSX room systems provides flexibility in audio set up For example it allows you to provide a microphone for each call participant in a boardroom The VSX 8000 is designed to work with the Polycom Vortex mixer For this configuration you need Vortex firmware 2 5 2 or later Conference Composer version 2 7 0 or later and VSX system software version 7 5 or later C The Audio screen where you choose Audio Settings or Stereo Settings is present only if stereo is enabled To configure VSX room systems to use a Polycom Vortex mixer Go to this screen Configure these settings Audio Input Disable the Enable Polycom Microphones setting if you have integrated both a Vortex and a VTX 1000 System
9. You can show close up views of documents and small objects by adding a document camera to your VSX 3000 system Q Headphones Listen privately by adding your own headphones using the 3 5 mm stereo mini jack L Desktop speakers Obtain better audio if you place your system in a larger room VSX Room Systems All Room Systems Q DVD or VCR Play material during a call L External speaker system Enhance the sound quality for calls in large rooms VSX 7000 and VSX 8000 Systems Only Q DVD or VCR Record your video conferences You can also connect two DVDs or VCRs to play material and record the conference at the same time L Encryption devices Exchange information securely The serial V 35 RS 449 RS 530 network interface module is required for external encryption equipment LI Stenographic equipment Connect stenographic equipment directly into the VSX system to add true Closed Captioning to video calls Polycom Inc 1 13 Administrator s Guide for the VSX Series 1 14 www polycom com videodocumentation Setting Up Your System Hardware This chapter provides detailed system setup information You can also refer to the system setup document that was provided with your system For optional components you can refer to the setup sheet that was shipped with the component What s in this Chapter Page Polycom Inc 2 1 Administrator s Guide for the VSX Series System Back Panel
10. http 255 255 255 255 to go to VSX Web 3 Click System Setup 4 Enter admin as the user name and the admin password if a password has been established 5 Click Diagnostics from any page in VSX Web The following diagnostic screens and tools are available Status Tools Diagnostic Tool In the system s user interface In the VSX Web System Status screen On the Diagnostics screen select Select Diagnostics gt System Displays system status information syslen Status Status including auto answer point to point remote control battery time server Global Directory IP network gatekeeper and ISDN BRI lines Call Summary screen On the Diagnostics screen Select Diagnostics gt System l i select System Status Status gt Call Summary Displays calling information such as time spent in calls total number of IP and Select to go to the Call ISDN calls and percentage of time spent Summary screen in IP and ISDN calls For more information about this screen see Call Summary on page 6 2 7 4 www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Status Tools Diagnostic Tool In the system s user interface In the VSX Web Call Status screen On the Diagnostics screen Not available Displays call type data speed and select Call Statistics number dialed for the current call In ISDN calls this screen also displays connection status for each channel
11. screens quick reference 7 3 statistics 6 1 System Info accessing with the remote control 4 46 System Information screen 7 26 system name 3 7 System Name setting 4 36 System Phone Number setting 3 21 system profiles managing with VSX web 5 4 System screen allowing access 4 40 System Status screen 3 27 7 4 System Status web interface 7 4 7 TCP Ports setting 3 12 technical support contacting 7 29 from GMS administrator 5 7 5 8 information to provide 7 29 telephone number 7 29 web page address 7 29 telephone cables 1 11 Telephony screen 3 21 telephony configuring 3 21 Telnet access controlling 4 29 test calls 3 26 test calls stereo 4 19 tests audio meter 7 7 Color Bar 7 7 Near End Loop 7 6 PING 7 6 speaker 7 7 Trace Route 7 6 time daylight saving 4 37 displaying 4 40 elapsed displaying 4 30 4 37 maximum call duration 4 27 4 30 screen saver 4 44 setting 4 36 to display far site name 4 31 Index 13 Administrator s Guide for the VSX Series Time Between Pulses setting 3 20 Time Difference from GMT setting 4 37 Time Format setting 4 37 Time Server setting 4 37 timeout content display 4 7 tones alert 4 15 4 45 DTMF generating 4 46 internal ringer 4 15 ring 4 15 4 45 touch panel control configuring 4 22 Trace Route screen 7 6 Trace Route test 7 6 Trace Route web interface 7 6 tracking calls 5 6 Transport Protocol setting 3 10 treble adjustment 4 17 troubleshooting 7 4 7 27 c
12. Ensure that the system is powered off Connect the Quad BRI network interface module to the NT 1 device or to the ISDN as appropriate If you do not connect BRI lines to all four ports connect the ports in ascending order For example if you use BRI lines 555 1212 through 555 1215 connect port 1 to 555 1212 line 2 to 555 1213 and so on If you are using an NT 1 device connect it to the ISDN Ensure that the system is powered off Connect the PRI network interface module to the ISDN network or to the CSU North America only Serial Ensure that the system is powered off V 35 RS 449 2 If you are using a serial V 35 RS 449 RS 530 network interface RS 530 module connect it to the appropriate terminal adapter using the appropriate cables tool If you are using the V 35 or RS 449 interface you will need to connect an adapter cable to each port that you will use If you are using the RS 530 interface you may be able to connect RS 530 cables without adapter cables If you use only one cable connect it to port 1 of the network interface module and to the lowest numbered port of the data communications equipment The first time you power on the system after installing a network interface module the system displays the appropriate network configuration screen Refer to Configuring Network Use on page 3 1 for information about the settings on the network configuration screens C Connecting Third Party Net
13. Mute button on the remote control VSX 6000 VSX 7000 Check that the conference link cable is properly seated VSX 8000 No power to Replace the conference link cable if the people at the far near site microphone pod site still cannot hear you VSX 6000 VSX 7000 Check to be sure the microphone is installed correctly VSX 8000 Your system s microphone is not connected or is connected incorrectly Your system s microphone Contact your Polycom reseller does not work The people at the far site Ask the people at the far site to move closer to the Not enough volume during a call are too far from the microphone microphone The volume is set too low Turn up the volume using the remote control on the system VSX 6000 VSX 7000 Turn up the volume on your monitor or external audio VSX 8000 The volume is system set too low on the monitor Sound effects such as The sound effects volume Adjust the sound effects volume on the Audio Settings the incoming call ringare is not set at desired level screen If you do not want to hear sound effects set the too loud or too soft volume to 0 You hear the incoming VSX 3000 The internal On the Audio Settings screen clear the Enable Internal call ring when you have ringer is enabled Ringer option set sound effects volume to 0 Audio sounds raspy in ISDN voice algorithm is Go to System gt Admin gt Network gt ISDN ISDN calls incorrect
14. PING test Tests whether the system can establish contact with a far site IP address that you specify Trace Route test Tests the routing path between the local system and the IP address entered V 35 RS 449 RS 530 Serial Status In the system s user interface On the Diagnostics screen select Network Select Near End Loop to start the test Press any button on the remote control to stop the test On the Diagnostics screen select Network gt PING Enter the IP address that you wish to test Select Start If the test is successful the system displays a message indicating that the IP address under test is available On the Diagnostics screen select Network gt Trace Route Enter the IP address that you wish to trace Select Start If the test is successful the system lists the hops between the system and the IP address you entered On the Diagnostics screen In the VSX Web Select Diagnostics gt Network gt Near End Loop Click Near End Loop to start the test Click Near End Loop again to end the test Select Diagnostics gt Network gt PING Enter the IP address that you wish to test Click the PING icon If the test is successful the system displays a message indicating that the IP address under test is available Select Diagnostics gt Network gt Trace Route Enter the IP address that you wish to test Click Trace Route If the test is successful the
15. See also room monitoring Web Director utility 5 3 web site documentation 4 53 web streaming configuring 4 47 starting and stopping 4 48 viewing 4 48 wide screen monitors configuring 4 6 4 7 WINS Resolution setting 3 5 WINS Server setting 3 5 Index 15 Administrator s Guide for the VSX Series Index 16 www polycom com videodocumentation
16. Selecting a channel call progress indicator displays its ISDN number In VSX 7000 and VSX 8000 calls placed through the V 35 RS 449 RS 530 network interface this screen displays the states of these signals DTR RTS CTS DSR DCD RI Bright indicators show high signals dim indicators show low signals For more information about this screen see Call Status on page 6 4 Call Statistics screen VSX 6000 On the Diagnostics screen Select Diagnostics gt Call VSX 7000 and VSX 8000 select Call Statistics Statistics Displays call speed audio and video Select to go to the Call protocols annexes and error count for Statistics screen the call in progress In multipoint calls the Call Statistics screen shows most of this information for all systems in the call Call Detail Report screen Not available Select Utilities gt Call Detail Displays the current Call Detail Report Report CDR and provides access to the For more information about this screen see Call Detail Report on archived CDR page 6 6 For more information about this screen see Call Statistics on page 6 3 Polycom Inc 7 5 Administrator s Guide for the VSX Series Network Tools Diagnostic Tool Near End Loop test Tests whether your system is able to make IP calls successfully Monitor 1 displays the video and plays the audio that would be sent to the far site in a call This test is not available when you are ina call
17. Softupdate program lt lt a To connect the system to the LAN 1 Connect the LAN cable to the LAN connector on the back of the system 2 Connect the other end of the LAN cable to the LAN After you have finished setting up the system you will need to configure it to work properly in your network Refer to Configuring LAN Properties on page 3 4 2 8 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connecting the VSX 3000 to a Quad BRI Network Interface Polycom Inc If you purchased the VSX 3000 IP with ISDN system you will need I BRI network cables LI NT 1 device if the system will be connected to a network that provides a U interface L Up to 4 BRI lines that will not be shared with other equipment The diagram below shows a general view of how to connect the VSX 3000 system to the ISDN using the Quad BRI network interface IT NT 1 device VSX 3000 if not connecting _ ISDN IP with ISDN toa PBX E es ee ee es See ee _ To connect the VSX 3000 System s Quad BRI interface 1 Make sure the system is powered off 2 Connect the BRI cables to the BRI connectors on the back of the system If you do not connect BRI cables to all four ports connect the ports in ascending order 3 Connect the BRI cables to the ISDN or to the NT 1 device 4 If you are using an NT 1 device connect it to the ISDN Administrator s Guide for the VSX Series Installi
18. environment c Camera Settings and Video Quality LI Monitors I Content Display Q VCR DVD Player Settings Configuring Camera Settings and Video Quality Options The Cameras and Video Quality screens let you specify camera and video settings as appropriate for the equipment you are using To configure camera and video settings 1 Go to System gt Admin Settings gt Cameras 2 Configure these settings Setting Description Far Control of Specifies whether the far site can control the position of the Near Camera near site camera When this option is selected a user at the far VSX 6000 site can control the framing and angle of the camera for the best VSX 7000 view of the near site VSX 8000 Backlight Specifies whether to have the camera automatically adjust for a Compensation light background Backlight compensation is best used in situations where the subject appears darker than the background Camera Specifies how much light is let into the camera s iris A low number Brightness allows in less light a high number allows in more light VSX 3000 Primary Camera Specifies which camera is the main camera 4 2 www polycom com videodocumentation Setting Camera Direction VSX 6000 VSX 7000 VSX 8000 VCR DVD Audio Out Always On VSX 8000 Chapter 4 Customizing the VSX System Description Specifies the direction the camera moves when using the arrow buttons on the remote control Allows you to r
19. including encryption equipment and NSA approved optical dialing isolators Adapter cables allow you to use the V 35 interface cables that are available for the ViewStation FX Q People Content data collaboration Share files from your computer during calls with the Visual Concert VSX for the VSX 6000 and VSX 7000 or the ImageShare II device for the VSX 8000 Q Display graphics on a second monitor Connect a second monitor or a VGA projector so that you can view or make a presentation and still see the people at the far site You can use this option in addition to the Visual Concert VSX Administrator s Guide for the VSX Series Video and Audio Q Q Stereo audio kit Experience the power of Polycom StereoSurround with speakers and a subwoofer tailored to the requirements of VSX systems Vortex audio mixer integration kit Connect a Polycom Vortex mixer for greater flexibility in the number and placement of microphones SoundStation VTX 1000 conference phone integration kit Use the VTX 1000 conference phone as the system microphone place video calls by dialing from the VTX 1000 keypad add a video site to a call between two VTX 1000 conference phones PowerCam or other additional camera Show a second view of the room or show close up views of documents and small objects by adding a Polycom PowerCam document camera or other S video device VSX 7000 and VSX 8000 only Additional microphone pods Pick
20. on page 3 27 The power supply is bad Return the system for service Unplug and reseat the power plug 5 times www polycom com videodocumentation Controls Symptom The system does not respond to the remote control The monitor screen remains blank when you pick up the remote control The remote control does not work in voice only calls using the VTX 1000 conference phone The system does not respond to the touch panel control Polycom Inc Problem No batteries in the remote control The batteries are installed incorrectly in the remote control The room lights operate in the 38 Khz range and interfere with the remote control signals The infrared sensor is not receiving signals from the remote control VSX 8000 The external infrared sensor is not operating properly The monitor is not connected correctly to the system This is normal The RS 232 port is not configured as a touch panel input Chapter 7 Diagnostics and General Troubleshooting Corrective action Install batteries in the remote control Insert the batteries in the correct position Turn off the lights in the room and try the remote control again Make sure the transparent protective strip has been removed from the infrared sensor on the front of the system Make sure you are pointing the remote control at the infrared sensor on the front of the system or the camera Check the connections be
21. system lists the hops between your PC and the IP address you entered Not available screen VSX 7000 and VSX 8000 select Network gt Displays the states of these signals V39 RS 449 RS 530 DTR Bright indicators show high RTS signals dim indicators show low signals CTS DSR DCD RI A Polycom Support representative will provide instructions if the error log is needed Not available Error Log files Created if the system restarts due to problems These files contain information that can be used by Polycom Support personnel to troubleshoot system issues 6 www polycom com videodocumentation Video and Audio Tools Diagnostic Tool Color Bar test Tests the color settings of your monitor for optimum picture quality If the color bars generated during the test are not clear or the colors do not look correct the monitor needs to be adjusted Speaker test Tests the audio cable connections A 400 Hz audio tone indicates that the local audio connections are correct Audio Meter test Measures the strength of audio signals from Microphone s Far site audio VCR audio Any device connected to the audio line in Polycom Inc Chapter 7 Diagnostics and General Troubleshooting In the system s user interface On the Diagnostics screen select Video Select the Color Bars icon Press any button on the remote control to stop the test On the Diagnostics screen select Audio
22. three times to access the Sites screen Select Add and choose the sites to add from the directory 2 Select either Speed Dial or Contacts as the name you want to appear on the button Polycom Inc 4 4 Administrator s Guide for the VSX Series 4 42 Adding Marquee Text You can create marquee text to display in the dialing entry field on the home screen You can create context specific instructions for your users or if the home screen has Site buttons the marquee text can provide information that helps users choose which site to call To enter marquee text 1 Go to System gt Admin Settings gt General Settings gt Home Screen Settings 2 In Dialing Display select Display marquee and enter the text You can also add marquee text through the VSX Web Marquee text does not support double byte characters Adding Screen Saver Text You can customize the VSX system to display text when the system is in sleep mode For instance you can display on screen instructions to assist users with what steps they should take next To enter screen saver text 1 Ona PC open a web browser 2 In the browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web 3 Enter the user name and administrator s password if a password has been established 4 Click System Setup gt Utilities gt Screen Saver and enter e Screen Saver Text Appears as scrolling text
23. view a call or the room where the system is installed For security reasons this feature can only be enabled on the local system by an administrator C To enable room and call monitoring 1 Go to System gt Admin Settings gt General Settings gt Security 2 Select Allow Video Display on Web to allow the room or call to be viewed remotely To view a room or call 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web 3 Goto System Setup gt Utilities gt Web Director 4 Perform any of the following tasks e Place or end a call e View near and far sites e Change camera sources e Adjust camera position e Zoom cameras e Adjust system volume settings e Mute and unmute the microphones You can view near and far sites without opening Web Director by clicking on System Setup then clicking on the monitor icon in the top right corner of the browser window C Polycom Inc 5 3 Administrator s Guide for the VSX Series Managing System Profiles with VSX Web The customization options for VSX systems have been extended with the ability to store your system settings as separate profiles Profiles can be stored on your PC as a csv file using VSX Web There is no limit to the number of profiles you can save This is particularly useful for administrators managing systems that support multiple applications Chang
24. 1 The system will not operate if you disconnect the subwoofer Subwoofer Level Sets the volume level for the subwoofer without changing the VSX 7000 master audio volume Sets the volume level for the lower frequencies without changing the master audio volume Treble Sets the volume level for the higher frequencies without changing the master audio volume Line Outputs Specifies how the audio output behaves The default selection VSX 6000 Monitor Far Site Audio supplies audio to the Monitor 1 audio VSX 7000 outputs only when the system is receiving audio from the far site If you have connected a VCR to record the conference select VCR Far and Near Audio to supply audio from both the far site and the system s microphone pods to the VCR Polycom Inc 4 17 Administrator s Guide for the VSX Series Configuring StereoSurround Settings To send or receive stereo audio make sure your VSX system equipment is set up as described in Connecting Audio Equipment on page 2 21 Then configure the system to use Polycom StereoSurround test the system configuration and place a test call If you are in a call with a far site that is sending audio in stereo mode you can receive in stereo In multipoint calls where some sites can send and receive stereo and some sites cannot any site that is set up to send or receive stereo will be able to do so Points to note about StereoSurround l Camera tracking is disabled when you enabl
25. 16 lighting backlight compensation 4 2 brightness 4 2 lights network interface 7 28 Index 8 system 7 27 Line Build Out setting 3 17 Line Input settings 4 14 audio line in level 4 16 Line Output settings 4 14 Line Outputs setting 4 17 Line Signaling setting 3 16 line status icons 7 14 list recent calls 4 31 list of RS 232 equipment 4 22 list of user settings 4 26 Location screen 4 36 Location screen 3 15 location settings 4 36 4 37 low battery icon 7 26 M main camera See cameras primary management servers list 5 6 managing directories 5 5 managing system profiles 5 4 marquee text 4 42 Master Audio Volume setting 4 17 Maximum Receive Bandwidth setting 3 11 Maximum Speed for Receiving Calls setting 3 24 Maximum Time in Call setting 4 27 4 30 Maximum Transmit Bandwidth setting 3 11 meeting password 4 28 menu map 4 26 messages status viewing 3 27 messages sending 7 2 MIBs downloading 5 9 Mic Identity screen 4 19 Mic Placement screen 4 19 microphone pods illustration 1 8 microphones configuring 4 16 4 21 configuring for stereo 4 19 connecting 2 22 enabling 4 16 positioning 2 22 2 23 positioning for stereo 2 24 swapping right and left 4 19 www polycom com videodocumentation valid configurations 2 21 when disabled 4 16 Midrange Speaker setting 4 14 4 17 mixed calls allowing 4 27 mixed calls allowing 4 30 mixer configuring 4 20 connecting 2 29 modem c
26. 2 options display 4 40 prefix international 3 17 ISDN 3 16 outside line 3 22 prefix ISDN 3 14 speed dialing 4 41 troubleshooting 7 15 7 16 dialing order 3 22 Dialing Order setting 3 23 dialing rules 3 26 general information 3 25 Dialing Rules screen 3 25 DiffServ 3 11 Direct Inward Dial setting 3 9 directory allowing access 4 40 allowing changes 4 27 4 36 confirm changes 4 36 downloading to PC 5 5 managing with VSX web 5 5 settings 4 36 uploading entries from PC 5 5 Directory screen 4 27 4 36 Directory Numbers setting 3 15 Directory Servers screen 3 25 Display Global Addresses setting 3 25 Display H 323 Extension setting 3 6 Polycom Inc Index Display Icons in a Call setting 4 7 Display Name in Global Directory setting 3 25 Display Time in Call setting 4 30 4 37 displaying content 2 20 4 7 4 11 4 12 date and time 4 40 graphics 4 7 multipoint calls 4 33 PIP 4 7 Recent Calls list 4 31 system name 4 40 displays using VSX 3000 as a computer display 2 35 DNS name 3 4 DNS Servers setting 3 5 Do Not Disturb 4 40 6 5 Do Not Disturb setting 4 31 document camera connecting 2 15 documentation for users 4 53 Domain Name setting 3 4 DTMF tones 4 46 DTR Pulse Duration setting 3 20 dual monitor emulation 4 8 Dual Monitor Emulation setting 4 7 Duplex Mode setting 3 5 DVD troubleshooting 7 18 DVD VCR configuring 4 13 configuring audio 4 14 configuring to play 4 13 connecting to p
27. 31 Administrator s Guide for the VSX Series Stereo using a Stereo using a VTX 1000 VTX 1000 with satellite mics off left To connect and position a VTX 1000 conference phone to send stereo gt gt Position the VTX 1000 to send stereo as shown in the following illustrations e The keypad should be pointing away from the monitor e The VTX 1000 should be parallel with or in front of the person nearest the monitor VTX 1000 with VTX 1000 Satellite Microphones Long Table Square Table Wide Table Round Table 2 32 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connecting Data Collaboration Equipment C If you have a VSX 6000 or VSX 7000 system you can share content from your computer using a Visual Concert VSX data collaboration unit If you have a VSX 8000 system you can share content from your computer using an ImageShare II data collaboration unit After you have finished setting up the system you will need to configure the system to work with the data collaboration equipment Refer to Configuring Content Display on page 4 9 Connecting a Visual Concert VSX Polycom Inc You may connect a Visual Concert VSX unit to the VSX 6000 or VSX 7000 system along with two microphone pods To connect a Visual Concert VSX data collaboration unit to the system 1 Connect a conference link cable to the available connector on the microphone pod and to one of the co
28. 4 IP Address setting 3 4 IP addresses SIP proxy server 3 10 SIP registrar server 3 10 IP calls allowing 3 6 IP calls allowing 3 4 IP network configuring 3 6 IP precedence 3 11 IR infrared sensors connecting 2 37 IR sensor models compatible with VSX 8000 2 37 not compatible with VS4000 IR sensor 2 37 ISDN channels dialed in parallel 3 14 3 17 connecting VSX 3000 2 9 enabling enabling lines 3 15 network hardware requirements 2 10 Index 7 Administrator s Guide for the VSX Series network interface modules 1 5 numbers displaying 4 40 Q 850 cause codes Appendix 6 SPIDs 3 15 switch protocol 3 15 3 17 troubleshooting 7 14 7 15 voice over 3 23 ISDN BRI configuring 3 14 network interface connecting 2 12 ISDN BRI network interface hardware requirements 2 10 ISDN calls allowing 3 14 3 15 3 16 ISDN International Access Code setting 4 37 ISDN PRI configuring 3 16 3 17 ISDN PRI Info screen 3 18 ISDN PRI network interface connecting 2 12 hardware requirements 2 10 ISDN PRI Status screen 3 18 ISDN screen 3 14 3 16 ISDN Switch Protocol setting 3 14 ISDN Voice Algorithm setting 3 14 3 17 K Keypad Audio Confirmation setting 4 46 kiosk mode 4 24 4 39 managing user access 4 39 kiosk mode description 4 28 L LAN cables 1 7 1 8 1 9 1 11 configuring 3 4 See also H 323 and IP LAN Properties screen 3 4 LAN Speed setting 3 5 Language setting 4 36 Last Number Dialed 4 41 Level setting 4
29. Admin Settings gt General Settings gt System Settings gt Directory 2 Configure these settings Setting Description System Name Enter or change the system name in this field This name appears on the screen for the far site when you are making calls Allow Directory Specifies whether users can save changes they make to the Changes directory Confirm Directory Specifies whether users are prompted to confirm new directory Additions entries when saving the information for the last site called Confirm Directory Specifies whether users are prompted to confirm deletions of Deletions directory entries Setting Date Time and Location You can update the system with regional settings including the location specific language and calling parameters To set the date time and location 1 Go to System gt Admin Settings gt General Settings gt Location 2 Configure these settings Setting Description Country Specifies the country where the system is located Changing the country automatically adjusts the country code associated with your system number Sets the language for the user interface Country Code Specifies the country code for the system location Area Code Required Specifies if an area code is required to place ISDN calls in the specified country 4 36 www polycom com videodocumentation Chapter 4 Customizing the VSX System Setting Description ISDN International Specifies the inter
30. Camera 1 control at ae Required Connect g camera 1 PTZ Network interface bay control Power connector Optional Install Required network interface Connect power module Me Y N J A i j N A Z all mm E OE Balanced audio output Optional Connect mixer S Conference link connector Required Connect Monitor 1 Y and C microphone pod VTX outputs 1000 or Visual Concert Required Connect VSX main monitor S Video and audi outputs Optional Connect VCR DVD to record LAN connector RS 232 ports S Video output Required except for Optional Connect Optional Connect cranial ao touch panel camera second monitor onnect to control or other RS 232 device YGA DUPUE Optional required for Audio outputs single monitor VGA Optional Connect installations Connect external speaker VGA monitor or projector system Polycom Inc 2 5 Administrator s Guide for the VSX Series Positioning the System The VSX 3000 system is designed as a free standing personal video conferencing system for the desktop A 17 inch monitor two microphones and two speakers are built into the system The VSX 6000 and VSX 7000 systems are designed to be placed on top of a monitor The VSX 8000 system is designed as a tabletop or rack mounted unit For best results position the system so that the camera does not point directly at a window or other source of bright
31. Content IP People Content IP is an optional software application available for VSX systems It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection The presenter can show PowerPoint slides video clips spreadsheets or any other type of content that runs on a computer Supported resolutions include CIF SIF 4CIF 4SIF VGA SVGA and XGA Before a presenter can use a computer to show content with People Content IP you need to LL Enable People Content IP on the VSX system When you purchase this option you receive a software activation key This key allows you to enable People Content IP on a VSX system LI Install the People Content IP software application on the computer s that the presenter will use to show content You don t need to change the computer resolutions and you don t need special cables or hardware but the computer s must meet these requirements e Operating System Windows 2000 Windows XP Home or Windows XP Professional e Minimum computer 500 MHz Pentium III or equivalent 256 MB memory Recommended computer 1 GHz Pentium III or equivalent 500 MB memory Note that although you use the license key on only one VSX system you can install the presenter software on an unlimited number of computers LI Connect the computer s to the IP network For information about purchasing the People Content IP option please contact
32. Enable Voice Over Allows the system to make voice only calls to phones connected ISDN to an ISDN network such as an organization s PBX Enable Allows the system to make calls through your third party network V 35 RS 449 equipment This selection is only available on the VSX 7000 or RS 530 VSX 8000 system when a V 35 RS 449 RS 530 network interface module is installed Enable Analog Allows the system to make voice only calls to any phone using Phone an analog phone line VSX 8000 3 Select gt to go to the Network Dialing screen and specify the Dialing Order preference for the available choices If the sites in your directory have both IP and ISDN numbers these settings determine your network preferences for placing the call Polycom Inc 3 23 Administrator s Guide for the VSX Series 4 Select gt to go to the Preferred Speeds screens and configure these settings Setting Preferred Speed for Placing Calls Maximum Speed for Receiving Calls Description Determines the speeds that will be used for calls from this system when e Call Quality is set to Auto on the home screen and Directory screen or e The Call Quality option is not available for users If the far site system does not support the selected speed the system automatically negotiates a lower speed Allows you to restrict the bandwidth used when receiving calls If the far site attempts to call the system at a higher speed than s
33. ISDN The ISDN number is Check the ISDN numbers with your service provider entered incorrectly Symptom ISDN Line Status icons do not go away so video calls cannot be made ISDN When placing a call progress indicators do not turn green 7 14 The ISDN line is provisioned incorrectly by the ISDN service provider The VSX system is in an unknown state The Quad BRI network interface is directly connected to a U interface The Quad BRI network interface is connected to an NT 1 then to a PBX The system was not able to auto detect SPIDs or the SPID numbers are entered incorrectly Note The AT amp T point to point protocol does not require SPIDs The call does not connect properly Check that your ISDN line is provisioned for Voice Data Power off the system wait five seconds and power on the system Install an NT 1 device between your network interface module and the ISDN connection You do not need an NT 1device when connecting to a PBX Connect the system directly to the PBX S T connection Select the Clear icon on the Auto Detect SPIDs page and then select the Start icon to automatically detect the new SPIDs Make sure your ISDN numbers are entered correctly Check with your ISDN service provider and enter the SPIDs and switch protocol manually Note The AT amp T point to point protocol does not require SPIDs Try the call again www polycom com videodocumentation Symptom
34. ISDN Algorithm voice calls Do not change this setting unless you experience audio issues in all ISDN voice calls 4 Select gt and configure these settings Setting Description Numbering Plan Select the appropriate numbering plan for your location if it differs from the default International Specify the dialing prefix needed for international calls Dialing Prefix Call by Call Specifies a code that the system sends to the telephone company switch to request a special service if such a code is required Consult your telephone service provider to determine the proper call by call value Number of ISDN Specifies how many channels to dial at one time Channels to Dial in Parallel You can specify up to eight channels If you experience network problems decrease the number Restore Defaults Resets all values on this screen This does not affect other PRI settings Polycom Inc 3 17 Administrator s Guide for the VSX Series To access PRI Information 1 Goto System gt Admin Settings gt Network gt ISDN 2 Select gt three times to go to the ISDN PRI Info screen where you can view the following read only information Setting Description PRI Line Type Displays read only information about the system and its configuration Number of Active Channels D Channel Location Network Mode Clock Source Terminal Endpoint ID TEI Line Termination PRI E1 only To configure the PRI channels
35. Name Display Time setting 4 31 features Call Detail Report CDR 1 5 data collaboration 1 3 dual monitor emulation 1 3 encryption 1 4 H 264 video 1 2 People Content IP 1 3 Pro Motion video 1 2 remote diagnostics 1 5 remote management 1 4 room monitoring 1 4 Index 6 single monitor VGA 1 3 SNMP reporting 1 5 StereoSurround 1 2 system customization 1 3 UPnP support 1 4 VSX web interface 1 4 feet installing 2 6 Firewall screen 3 12 firewalls configuring 3 12 general information 3 12 See also NAT and security Fixed Ports setting 3 12 Frame Rate setting V 35 broadcasting 3 21 FTP access controlling 4 29 G gatekeeper alternates 3 8 general information 3 7 specifying 3 7 3 8 Gatekeeper IP Address setting 3 8 gateway configuring to use 3 9 default 3 5 general information 3 8 prefix 3 9 specifying 3 9 suffix 3 9 Gateway Number Type setting 3 9 generating DTMF tones 4 46 Global Directory configuring to use 3 25 copying to local system 3 25 displaying addresses 3 13 displaying names 3 25 general information 3 25 server addresses 3 25 Global Directory password 3 25 Global Management System description 5 6 management servers list 5 6 requesting support from administrator 5 8 global services configuring 5 6 eraphics display Appendix 1 displaying 1 5 troubleshooting 7 18 www polycom com videodocumentation Graphics Content Display setting 4 7 4 12 Graphics VGA screen 4 11 H H 239
36. POTE mirida n a a a 4 51 VILVO X We Dee A R E aaseetoondayeium tee asses 4 51 viaa POMEL oesi OR ennes AE 4 52 Helping Users Get Started ricnsinirsiinna n E EE one aetna inane 4 53 Polycom Inc vii Administrator s Guide for the VSX Series Chapter 5 Managing the System Remotely Usine VS WED eis ahscdsaieoanasan sg sid tiacaa teaser E S SS ba 2 ACCESS VOX WOD derat nn N E E E date A E J2 R omkand Call Monitoring with VOA WoD reran a EAE a A D209 Managing System Profiles with VSA Web iicissentsscsencisasiucasbscutansessteansueanscyan A N 5 4 Manae ine Directories WIth VSX Web seren raaa N iy siei amas eeaes 525 COMmbeurine Slob a SCL VICES s E dansan O O O ny dees E 5 6 Viewing thie Management servers List anansintonsiammensiienanatioant A 5 6 Requiring an Account Number tor Calls ssgerorr iara inane aicbetustaiteainahiasaeels 5 6 PGI My UPORTAL LOIN wey incyleest ann a sacar nas NG ues eae eanaeteuns be Requesting Technical Support from the GMS Administrator ccccceeseseeseeseeeneeeeeees 5 8 etine WII NIVEL ti aceite weet vi pacate sean anaes ey daca di en tdeteaie se pau tam Aa astadens 5 9 Pownloadine MIPS serieren ir anr N E T EO ETO 5 9 Conk eure tor SNMP Mata Crit seseorniansebeiir iien n E EA 5 10 Chapter 6 System Usage and Statistics Call DUA sss cet T ath aa aa odo tae oat can cliawehesraeates 6 2 Se eed SUL es secrete eter alta act eg a a asus ate ested Ge sae ia seca ase eee 6 3 a oes Lak ke open
37. Problem An ISDN cause code is received from the ISDN line Error message occurs when placing an ISDN H 230 call The highest numbered channel did not connect The system cannot make a call if this channel does not connect The ISDN switch type is not configured correctly on the VSX system The network interface module is not connected properly The PRI network interface is not configured correctly The PBX does not accept calls of type unknown from the PRI network interface module Cannot complete calls to sites that do not use encryption The system displays a message stating that encryption is required V 35 RS 449 RS 530 systems cannot determine how to allocate bandwidth for call speeds that are divisible by both 56 and 64 such as 448K 8 x 56K so the call cannot be connected correctly A system using a V 35 RS 449 RS 530 interface cannot receive calls at certain speeds Cannot dial remote system in bonding 384 K calls The call progress circles only show blue or yellow Switch protocol issue Polycom Inc Chapter 7 Diagnostics and General Troubleshooting Corrective action Try the call again For more information please refer to Q 850 Cause Codes on page Appendix 6 Be sure you are calling the correct number The number may need to include A digit for an outside line A long distance access code An international access code A country code An area co
38. Q Q Picture is too dark Colors appear faded Picture has too much of one color for example the picture may appear greenish If you notice any of these the monitor needs to be adjusted To adjust the monitor for natural color 1 2 Go to System gt Diagnostics gt Video Select the Color Bars icon to display the color bar test screen Adjust the color using the monitor s controls for color contrast and brightness Your monitor may also have controls for tint and temperature When the colors look right on the test screen press 9 Near on the remote control to stop the Color Bars test and show video of the room If the color appears natural you do not need to make further adjustments If the color still needs adjustment use the monitor s controls to make small adjustments until the picture appears natural Configuring Content Display we Polycom Inc You can present content during calls on a TV monitor or a high resolution display when you use Q Q E People Content IP installed on a computer connected with any VSX system A Visual Concert VSX data collaboration unit with a VSX 6000 or VSX 7000 system An ImageShare II device with a VSX 8000 system For information about ordering the Visual Concert VSX unit ImageShare II device or People Content IP option please contact your Polycom distributor Administrator s Guide for the VSX Series 4 10 Configuring Content Display with People
39. SNMP 2 Configure these settings Setting Description Enable SNMP Allows administrators to manage the system remotely using SNMP Community Specifies the SNMP management community in which you want to enable this system The default community is public Contact Name Specifies the name of the person responsible for remote management of this system Specifies the location of the system System Description Specifies the type of video conferencing device Console IP Address Specifies the IP address of the computer you intend to use as your network management station and to which SNMP traps will be sent 5 10 www polycom com videodocumentation Polycom Inc System Usage and Statistics The VSX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance What s in this Chapter Page Call Detail Report 66 Administrator s Guide for the VSX Series Call Summary The Call Summary screen provides details about the calls placed by the system including LI Duration of the last call LI Total number of calls placed and received Q Number total time and percentage of IP calls Number total time and percentage of ISDN calls To view the Call Summary screen gt gt Go to System gt Diagnostics gt Call Statistics and then select gt three times You can view Call Statistics and Call Summary during a call by press
40. Select if the system gets an IP address from the DHCP server on the LAN e Enter IP address manually Select if the IP address will not be assigned automatically Changing this setting causes the system to restart Your IP Address If the system obtains its IP address automatically this area Is displays the IP address currently assigned to the system or If you selected Enter IP Address Manually enter the IP address Use the Following here Changing the IP address causes the system to restart IP Address Domain Name Displays the domain name currently assigned to the system If the system does not automatically obtain a domain name enter one here 3 4 www polycom com videodocumentation Chapter 3 Configuring Network Use 3 Select gt and configure these settings Setting Description DNS Servers Displays the DNS servers currently assigned to the system If the system does not automatically obtain a DNS server address enter up to four DNS servers here Changing this setting causes the system to restart Default Gateway Displays the gateway currently assigned to the system If the system does not automatically obtain a gateway IP address enter one here Changing this setting causes the system to restart Displays the subnet mask currently assigned to the system If the system does not automatically obtain a subnet mask enter one here Changing this setting causes the system to restart WINS Server Displa
41. System y Microphone ____y Visual Concert VSX Wy Microphone VSX System Visual Concert VSX y Microphone _ Microphone VSX System____y Microphone y Microphone Visual Concert VSX VSX 7000 VSX 8000 VSX System y Microphone VSX System y Microphone y Microphone VSX System z Microphone y Microphone Microphone Stereo is not available with three microphone pods connected C Polycom Inc 2 2 Administrator s Guide for the VSX Series Positioning Microphones To connect microphones 1 Connect the end of the conference link cable with a ferrite bead to the system s conference link connector The microphone pod has two identical receptacles for cables You may connect the conference link cable to either connector 2 Connect the other end of the cable to the microphone pod 3 Place the microphone pod at the end of the conference table nearest the system 4 Ifyou havea VSX 7000 or VSX 8000 you can connect two or three microphone pods To connect an additional microphone pod a Connect a conference link cable to the available connector on the microphone pod that you connected in the previous step b Connect the additional microphone pod to the conference link cable For best audio place microphone pods Q Ona hard flat surface table wall or ceiling away from obstructions so the sound will be direct
42. The default password was not deleted Cannot access the The system does not allow On the system go to Admin Settings gt General system remotely remote access Settings gt Security and enable web access The system or your Check the LAN cable to the LAN port on the rear of the computer is not connected system to the LAN The default password is the system s serial number Check the LAN cable to your computer The LAN cable to the Replace the appropriate LAN cable system or to your computer is bad To verify this check the lights on the system There should be a steady green light indicating a connection to the LAN and a flashing orange light indicating LAN traffic if the cable is good DHCP Clientis ON andno Contact your network administrator DHCP server is available There is a firewall between Contact your network administrator your PC and your system Your PC is on a different Place your PC and system on the same subnet If this subnet and there is a corrects the problem check your router configuration If it router between you and does not contact your network service provider your system 7 12 www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Symptom Problem Corrective action Cannot manage the You have not entered the Enter the correct user name and password system remotely correct password Note The user name is admin and the default pa
43. Web or I In the room or remotely using a Telnet session Polycom Inc 4 49 Administrator s Guide for the VSX Series Via a Dial Up Connection to the Systems Serial RS 232 Port Closed captioners can provide captions from inside the conference room or from a remote location via a dial up connection to the serial port of the VSX system as shown in the following diagram Line 21 modem format Stenograph d Modem machine PC with computer aided transcription software 4 Phone line y VSX System Modem ___ Rs 232 Serial To supply closed captions via a dial up connection 1 Ensure that the PC and the VSX system are configured to use the same baud rate and parity settings Go to System gt Admin Settings gt General Settings gt Serial Port and set the RS 232 Mode to Closed Caption Establish a dial up connection between the PC and the VSX system On the PC start the transcription application Enter text using the stenographic machine connected to the PC To stop sending closed captions close the transcription application www polycom com videodocumentation Chapter 4 Customizing the VSX System Via the System s Serial RS 232 Port Closed captioners can provide captions from inside the conference room using equipment connected directly to the serial port of the VSX system as shown in the following diagram VSX System RS 232 Serial Stenograph machine PC with com
44. When using two monitors the second monitor or projector is blank VSX 6000 VSX 7000 VSX 8000 Only one monitor is enabled Enable the system for two monitors on the Admin Settings gt Monitors gt Monitors screen Connect Monitor 2 to the Monitor 2 connection on the rear panel of the system The second monitor is connected to the VCR video output When using two monitors the same picture is seen on the first and second monitor You are the only participant in a call placed through an external MCU The system is performing a Near Eadioop tee Press amp gt Select on the remote to end the test VSX 3000 The privacy Open the privacy shutter shutter is closed VSX 7000 VSX 8000 You Select the main camera Wait for others to join the conference The people at the far site cannot see you The people at your site show up in silhouette in the PIP Video from your site is too dark or too light in the PIP Polycom Inc have selected a camera that is not connected The camera is pointing toward a source of bright light such as a window Lighting at your site has changed within the past few minutes During calls the camera adjusts for the lighting at five minute intervals If it is practical to do so have the call participants sit in a location where there is no light source behind them Otherwise go to Admin Settings gt Cameras and select Backlight Compensation Pan
45. a location on your computer to save the file Information in the CDR The following table describes the data fields in the CDR Data Description Row ID Each call is logged on the first available row A call is a connection to a single site so there may be more than one call in a conference Start Date The call start date in the format dd mm yyyy Start Time The call start time in the 24 hour format hh mm ss 6 6 www polycom com videodocumentation Data End Date End Time Call Duration Account Number Remote System Name Call Field Number 1 Call Field Number 2 If applicable for Chapter 6 System Usage and Statistics Description The call end date The call end time The length of the call lf Require Account Number to Dial is enabled on the system the value entered by the user is displayed in this field The far site s system name The number dialed from the first call field not necessarily the transport address For incoming calls The caller ID information from the first number received from a far site For outgoing calls The number dialed from the second call field not necessarily the transport address For incoming calls The caller ID information from the second call number received from a far site Transport Type The type of call Either H 320 ISDN or H 323 IP Call Rate The bandwidth negotiated with the far site System The name of the system manufacturer mo
46. call If you do not answer within one minute the call automatically disconnects If you choose to stay in the call at this time you will not be prompted again Auto Answer Specifies whether to answer incoming point to point calls Point to Point automatically Auto Answer Specifies whether to answer incoming multipoint calls Multipoint automatically VSX 3000 VSX 7000 VSX 8000 3 Select gt and configure these settings Setting Description Display Time in Specifies whether to display the elapsed time or the local time Call during a call You can also choose not to display the time Call Detail Report Specifies whether to generate a report of all calls made with the system When selected details for all calls can be viewed via the VSX Web and downloaded as a csv file 4 30 www polycom com videodocumentation Chapter 4 Customizing the VSX System Setting Description Recent Calls Specifies whether to display the Recent Calls button on the home screen The Recent Calls screen lists the site number or name the date and time and whether the call was incoming or outgoing Note If the Call Detail Report option is not selected the Recent Calls option is not available Far Site Name Specifies the time period the far site name appears on screen Display Time when calls first connect Setting the Call Answering Mode To set the call answering mode 1 Goto System gt Admin Settings gt General Settings gt Sy
47. call uses the internal multipoint option rather than an external MCU This field can also be used to store a password required by another system that this system calls If a password is stored in this field you do not need to enter it at the time of the call the VSX system supplies it to the system that requires it Allow Access to Specifies whether the User Settings screen is accessible to users User Settings via the System screen Uncheck this option if you do not want users to change environmental settings AES Encryption Specifies whether to encrypt calls with other sites that support AES encryption 4 28 www polycom com videodocumentation Chapter 4 Customizing the VSX System 3 Select gt and configure these settings Setting Enable Remote Access Web Access Port Allow Video Display on Web Enabling AES Encryption Description Specifies whether to allow remote access to the system by e FTP e Web Telnet e SNMP You may select any of these or any combination of them Note The system restarts if you change the remote access settings Specifies the port to use when accessing the system using VSX Web If you change this from the default port 80 specify a port number of 1025 or higher and make sure the port is not already in use You will need to include the port number with the IP address when you use VSX Web to access the system This makes unauthorized access more difficult Note The s
48. calls with up to 10 sites In order to place calls using PathNavigator you need to e Register your VSX system with PathNavigator e Configure your VSX system to use PathNavigator for multipoint calls see Configuring the System to Use a Gatekeeper on page 3 7 e Create a multi site entry in the directory When using PathNavigators Conference on Demand e Once the call begins users cannot add another site to the call even if the site was in the call originally e The MGC needs to have enough ports available to complete the call If it does not the call disconnects Configuring the System to Use a Gateway A gateway performs code and protocol conversion between IP and ISDN so that users on different networks can call one another If the system is configured to use a gateway you must also configure it to use a gatekeeper 3 8 www polycom com videodocumentation Chapter 3 Configuring Network Use To configure the system to use a gateway 1 Goto System gt Admin Settings gt Network gt IP gt H 323 Settings 2 Select gt three times and configure these settings Setting Description Country Code Specifies the country code for the system s location Area Code Specifies the area or city code for the system s location Specifies the gateway s number H 323 Extension Specifies the extension that identifies this system for incoming E 164 gateway calls The default H 323 Extension is based on the system ser
49. display device If you are using any configuration with two flat panel monitors set both monitors to 4 3 and select the JUST mode of display so that the image is not stretched and does not clip Even though the flat panels may be 16 9 you should select 4 3 so that both monitors look the same Specifies PIP Picture in Picture behavior e Camera The PIP window is displayed when the call is first connected and when a user moves the camera uses presets or switches to a different camera source On The PIP window stays on for the duration of the call Off The PIP window is not displayed during the call Auto The PIP window is displayed when a user picks up the remote Note PIP settings are also available in the User Settings screen Users can turn the PIP on or off and change its location on the screen using the PIP button on the remote control Graphics Specifies the monitor for displaying graphics content when you are Content Display using two monitors VSX 6000 Note If the far site does not have dual stream capability content VSX 7000 will appear on Monitor 1 at all sites VSX 8000 Display Icons in Specifies whether to display all on screen graphics including icons a Call and help text during calls Snapshot Lets you choose whether to have slides and snapshots time out Timeout after a period of four minutes Do not use this option if you want the user to control the return to
50. each line When you place a call you ll see the status change as the call connects To view the Call Status screen gt gt Go to System gt Diagnostics gt Call Statistics You can highlight the spheres on this screen to see the number dialed the relevant status code and details of any errors You can view Call Status during a call by pressing Help on the remote 6 4 www polycom com videodocumentation Recent Calls C Polycom Inc Chapter 6 System Usage and Statistics Recent Calls shows a list of up to 99 calls made by the system It includes the following information Q Site name or number I Date I Time Q Call In or Out The Recent Calls list shows incoming and outgoing calls that connect as well as outgoing calls that do not connect If Do Not Disturb has been enabled any incoming calls attempted by other sites will not be listed The Home screen can be configured to include Recent Calls For more information about including the Recent Calls list on the home screen see Designing the Home Screen on page 4 39 To view the Recent Calls screen gt gt Go to System gt Admin Settings gt Network gt Recent Calls You can see more detail about any call by highlighting an entry and pressing Help on the remote Information includes the far site s number and name and the type speed bandwidth and duration of the call You can call any site on the Recent Calls list by highlighting
51. extract the file 4 Double click Softupdate exe to run the update program Do not power off the system during the software update process If the update is interrupted the system reverts to its original software version Administrator s Guide for the VSX Series 3 28 www polycom com videodocumentation Customizing the VSX System Every organization has users with different needs With a VSX system you can design the video conferencing experience to meet the needs of everyone You can customize the look and behavior of the system and then build in the required access levels for your users depending on how much or how little you want them to change system behaviors When you set up the system for the first time the system is configured with the most commonly used settings If you need to change any of these initial settings you can adjust the screen settings as described in this chapter If you established an administrator s password during the initial configuration you must enter it each time you change advanced settings What s in this Chapter Designing Video Behaviors Designing Audio Behaviors Configuring RS 232 Equipment Designing the User Experience Configuring Closed Captioning Configuring Streaming Calls 4470 Helping Users Get Started Polycom Inc 4 1 Administrator s Guide for the VSX Series Designing Video Behaviors You can configure the following video behaviors to accommodate your
52. gt Admin Settings gt conference phone with the VSX system Audio gt Audio Settings Audio Input Configure Balanced In System gt Admin Settings gt e Set Input type to Line Input Audio gt Audio Settings gt Next e Disable Echo Canceller Serial Ports Set RS 232 Mode to Vortex Mixer for the appropriate System gt Admin Settings gt poni General Settings gt Serial Ports Refer to the Polycom Vortex documentation for details on configuring the mixer 4 20 www polycom com videodocumentation Chapter 4 Customizing the VSX System Configuring Microphones Connected to Balanced Audio Inputs on a VSX 8000 You can connect powered microphones directly to the VSX 8000 system s balanced audio inputs in addition to the microphone pod or VTX 1000 conference phone connected to the conference link To configure the VSX 8000 system to use microphones connected directly to the balanced audio inputs Go to this screen Configure these settings Audio Input Configure Balanced In System gt Admin Settings gt Set Input type to Microphone Audio gt Audio Settings gt Next Select Echo Canceller Select Enable Phantom Power to supply power to microphones The Audio screen where you choose Audio Settings or Stereo Settings is not present unless stereo is enabled C Polycom Inc 4 2 Administrator s Guide for the VSX Series Configuring RS 232 Equipment 4 22 C Configuring for U
53. help them to guide it into place If you have a VSX 6000 or VSX 7000 system you can connect an additional television monitor to your system to view other call participants If you want to display presentation materials from a computer you can connect a VGA computer monitor instead of a second television monitor The VSX 8000 system allows you to connect both an additional TV monitor and a VGA monitor Polycom recommends using television monitors to show people For high resolution presentations Polycom recommends using a VGA computer monitor or a projector www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware To connect the main monitor to the VSX room system For this system VSX 6000 Connect the monitor to the monitor 1 S video or composite video output Note S video provides superior video quality and is strongly recommended VSX 7000 If you are using a television monitor connect the S video cable to the monitor s S video input and to the system s Monitor 1 Y white and C yellow connectors or If you are using a VGA monitor connect the VGA cable to the monitor s VGA input and the system s VGA output Use the audio cable to connect the monitor s audio inputs to the system s audio outputs After you have finished setting up the system you will need to configure the monitor s behavior Refer to Configuring Monitors on page 4 6 C Polycom Inc 2 17 Admi
54. it sounds connected to the system distorted at the other The system s echo sites cancellation and noise suppression features may interfere with music that the microphone picks up The network is Turn off the music experiencing packet loss Retry the call 7 24 www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Symptom Problem Corrective action Audio is not in stereo Microphones at the Be sure the microphones are set up as described in sending site are not placed Connecting Audio Equipment on page 2 21 Microphones correctly must be at least 3 ft 0 9 m apart Move the microphones farther apart for clearer stereo imaging Small changes in distance can have large effects on sound reproduction Speakers at the receiving Ensure the speakers are about 60 apart as seen from the site are not placed middle of the seating area correctly Speakers at the receiving Test both speakers using the test on Diagnostics gt site are not connected Audio gt Speaker Test If you do not hear the 400 Hz tone correctly from both speakers check the speaker wires and other external audio connections The receiving site is notset Advise the people at the receiving site that the sound will up for stereo sound be in stereo only if the system is set up for stereo as described in Connecting Audio Equipment on page 2 21 and Configuring StereoSurround Settings on page 4 18 Stereo is
55. live video Dual Monitor Specifies whether both sites are displayed in a split screen mode Emulation when using one monitor Administrator s Guide for the VSX Series Using Dual Monitor Emulation Dual Monitor Emulation is designed for rooms or offices with one monitor only Users see both near and far sites on one monitor in two different views During presentations users see content and the near and far sites Setting Up On the monitor s setup menu select the full screen setting that stretches the picture uniformly without clipping On the Monitors screen VSX 6000 VSX 7000 VSX 8000 1 If you are using a wide screen monitor set Monitor 1 to 16 9 Otherwise set Monitor 1 to 4 3 2 Set Monitor 2 to Off to show near and far video on Monitor 1 3 Select Dual Monitor Emulation Using in a Call Call connects Near and far site are the same size and appear side by side Far site Near site Near site presses PIP Size of far site window increases Near site presents to far site Content near site and far site are displayed in dual monitor emulation mode 4 8 www polycom com videodocumentation Chapter 4 Customizing the VSX System Adjusting the Monitor s Color Balance In most cases the monitor you connect to your system provides natural color without any adjustment Depending on your environment as well as the model of monitor however the video may exhibit one of these problems Q
56. lower rate or try the call again later No Network The network does not have enough resources to Resources complete your call Try calling at a lower rate or try the call again later Gatekeeper Your call could not be completed because of an internal Problems error in the gatekeeper or endpoint Contact the gatekeeper or endpoint vendor for assistance Incorrect Address Your call could not be completed because of an internal error in the gatekeeper or endpoint Contact the gatekeeper or endpoint vendor for assistance Gatekeeper Your call could not be completed because of an internal Problems error in the gatekeeper or endpoint Contact the gatekeeper or endpoint vendor for assistance 155 Gatekeeper Your call could not be completed because of an internal Problems error in the gatekeeper or endpoint Contact the gatekeeper or endpoint vendor for assistance Gatekeeper Your call was rejected by the gatekeeper Contact your Problems Network Administrator for assistance Gatekeeper Your call could not be completed because of an internal Problems error in the gatekeeper or endpoint Contact the gatekeeper or endpoint vendor for assistance Gatekeeper Your call could not be completed due to gatekeeper Problems problems Try the call again later System Not Your system must be registered with the gatekeeper Registered with before you can place a call Contact your Network Gatekeeper Administrator for assistance Far Site Not The sys
57. niao ctonctense a icmeetitad e A O 4 2 Configuring Camera Settings and Video Quality Options oo eee eens cree eeeneens 4 2 Setane Camera Presei tag gas ses astoss a nas one E sens A 4 4 COMM SUS MOni LS aster aston sicaus io sachin sates ia sauh E ms ant goesacslesy ents maps csadsateletacen 4 6 Using Dual Monitor Em lahon sic ncosinain iren AAE a eng E 4 8 Adjusting the Monitors Color Balance iesise ansiano 4 9 Conigurnnge Content Wis Olay saena TN E T 4 9 vi www polycom com videodocumentation Contents Configuring Content Display with People Content IP ee cecceceeeeeeeeeeseeneenees 4 10 Configuring Content Display with a Visual Concert VSX or ImageShare I 4 11 Contigurine VCR DV DiPlay er Settings eisceticiiiuniuscaaseh lease leaenres iden daa AE E 4 12 Desig mine AUG1O Behaviors sausroms sais saaetiesebante Sees A T 4 15 Contiguring General Audio Setings itstuennisuisditestcues ative agen ieieaeae T 4 15 Configuring StereOSurrOUNd STINGS sc atsioudjscarornaswsseagesanosnsnns aiea a 4 18 Configuring a Polycom Vortex Mixer with VSX Room Systems 1 cece eeeeeeeeeeeees 4 20 Configuring Microphones Connected to Balanced Audio Inputs on a VSX 8000 4 21 Configuring RS 232 Equipment aerarii ea T EE S 4 22 Configuring for Use with a Touch Panel Control esssssessessssssssssseseseesesesninesessesesnesesesnesenes 4 22 Contiguring for Use witha Modemi cosines eea EE 4 23 Designing the User EXPerien
58. of the room and the third is disabled as shown in the following diagram Stereo using one Stereo using two microphone pod microphone pods off left right left o left right o Polycom Inc Administrator s Guide for the VSX Series The following illustrations show microphone placement for different room types In all room configurations the logo on each microphone pod should be pointing toward the monitor The microphone pod closest to the monitor should be parallel with or in front of the person nearest the monitor One Microphone Pod Two Microphone Pods Long Table Square Table Wide Table Round Table After you have configured audio settings and tested the microphone pods as described in Designing Audio Behaviors on page 4 15 mount or fasten the microphones in place so that people will not move them during meetings 2 24 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connecting Speakers and Headphones The VSX 3000 system allows you to connect desktop speakers or headphones To enhance the sound quality in large rooms you can connect an external speaker system to a VSX room system A StereoSurround option kit designed for use with VSX systems is available from Polycom This kit includes two speakers and a subwoofer Connecting Speakers or Headphones to the VSX 3000 System You can connect desktop speakers to provide better audio for the VSX 3000 system if you
59. panel of the system The adapter allows you to connect a VGA S video or composite video cable Connect the projector to the additional display adapter cable using the appropriate cable Note You cannot connect a VGA monitor directly to the system if you have already installed a second monitor or a projector Only one connector on the additional display adapter can be active at any given time You can connect a projector directly to the Visual Concert VSX unit s VGA output instead of using the system s additional display adapter VSX 8000 Connect the projector to the system s VGA output using a VGA cable a After you have finished setting up the system you will need to configure the projector s behavior Refer to Configuring Content Display on page 4 9 C 2 20 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connecting Audio Equipment Connecting System Microphones The VSX 3000 system comes with an integrated microphone The VSX room systems can be ordered with microphone pods or a SoundStation VTX 1000 conference phone Do not connect a microphone pod if you connect a SoundStation VTX 1000 conference phone to the system C The following configurations are valid for VSX room systems VSX 6000 VSX 7000 VSX System Microphone VSX System Microphone Visual Concert VSX VSX System y Visual Concert VSX y Microphone VSX 7000 Only VSX
60. prefix required to reach an outside line Calling Profile Lets you specify what data communications equipment is connected to the network interface The system automatically displays the default prefixes suffixes and calling speeds required by that device If your device is not listed select Custom Lets you define the prefixes or suffixes to use for each speed used in a Custom Calling Profile For information about required prefixes and suffixes see the documentation that came with the device If you choose a predefined Calling Profile this information is supplied for you Polycom Inc 3 19 Administrator s Guide for the VSX Series 4 Select gt and configure these settings Setting Description Lets you specify the signaling required by the external device connected to the system Specify normal or inverted as appropriate In most cases normal signaling is appropriate If your system is connected to Ascend equipment you may need to set CTS to Ignore Answer on DSR Specifies that the system should begin the call when it detects a DSR signal Delayed DCD Hangup Specifies how long the system waits to end the call after a DCD signal is lost for example during a call via satellite DTR Pulse Duration Specifies how long the DTR signal goes low after the far secs site hangs up When the pulse is too short the call may not clear If your system is connected to ADTRAN equipment you may need to adjust
61. setting 3 10 remote access enabling 4 29 remote control configuring 4 46 keypad audio confirmation 4 46 remote control illustration 1 7 Remote Control screen 4 46 Remote Control Keypad setting 4 46 remote management 3 3 4 29 5 10 tools available 5 1 requirements browser for VSX web 5 2 network hardware for ISDN BRI 2 10 network hardware for ISDN PRI 2 10 network hardware for serial V 35 RS 449 RS 530 2 10 requirements web browser 3 3 reset system 7 8 Reset System screen 4 25 Reset System screen 7 8 Reset System web interface 7 8 resolution VGA graphics specifying 4 12 resolution VGA output from Visual Concert VSX 2 33 restart system 7 8 Index 11 Administrator s Guide for the VSX Series actions that cause 3 4 3 5 4 29 A 3 Restore Defaults setting 3 17 ring tones setting 4 15 4 45 volume 4 15 VSX 3000 4 15 ringer internal 4 15 room monitoring enabling 5 3 room monitoring enabling 4 29 Room Telephone Number setting 3 21 4 37 RS 232 Mode setting 4 20 4 22 RS 232 port configuring for a touch panel control 4 22 configuring for a Vortex mixer 4 20 configuring for camera control 4 4 configuring for closed captions 4 23 4 50 4 51 equipment that may be used with 4 22 equipment used with 2 36 RS 366 Dialing setting 3 19 RS 449 See serial V 35 RS 449 RS 530 RS 530 See serial V 35 RS 449 RS 530 RTS signal and crypto resync 3 20 S Save Global Directory to System setting 3 25 scr
62. site camera or other video source If you selected a camera that supports electronic pan tilt and zoom you can adjust the camera s position e Press the arrow buttons on the remote control to move the camera up down to the left or to the right Q e Press E Zoom to zoom the camera out or in Q Press 6 Preset on the remote control Press and hold a number to store the preset position To store a double digit preset 10 99 hold the second number down Any existing preset stored at the number you enter is replaced To delete all presets If a call is connected press Near to choose a near site video source Press Q Preset on the remote control Press Delete to delete all presets Administrator s Guide for the VSX Series Configuring Monitors The VSX system allows you to customize displays to suit your room and equipment configuration including choosing the monitor for presenting content To configure monitors 1 Doone of the following e VSX room systems Go to System gt Admin Settings gt Monitors gt Monitors e VSX 3000 Go to System gt Admin Settings gt Monitor 2 Configure these settings Setting Description Monitor 1 Specifies the monitor s aspect ratio and format VSX 6000 4 3 Select if you are using a regular TV monitor VSX 7000 16 9 Select if you are using a wide screen monitor and VSX 8000 configuring for dual monitor emulation S Video Select if the m
63. the camera It adjusts for the lighting whenever it is moved Administrator s Guide for the VSX Series Symptom The system does not receive closed captions correctly Graphics are displayed on Monitor 1 at all sites even if Monitor 2 has been specified for content Edges of picture are cut off when viewing graphics Call participants cannot see or hear what is being played on the VCR or DVD The far site cannot view slides properly they appear momentarily but do not remain on screen Picture freezes frequently during an IP call Problem The modem is not connected correctly or is not configured correctly At least one site does not have dual stream capability This can occur in calls to ViewStation systems using version 4 2 and earlier software Graphics from the far site are displayed on an NTSC monitor This problem may occur in multipoint calls using a RADVision MCU The laptop s display resolution or refresh rate does not match the settings for the Visual Concert VSX The VCR or DVD is not selected The VCR or DVD is not set up correctly The far site does not support Annex D high resolution graphics There is too much traffic on the LAN Check the error count on the Call Statistics screen Corrective action Verify that the modem is connected correctly according to the installation procedure in the section Connecting RS 232 Devices on page 2 36 Go to Admi
64. the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs of all devices that may be connected to a line is determined by the total RENs contact the local telephone company FCC compliant telephone cords and modular plugs are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening Safety and Legal Notices 3 Administrator s Guide for the VSX Series Industry Canada IC This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la Classe A est conforme a la norme NMB 003 du Canada The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisf
65. up voices from a larger area www polycom com videodocumentation Chapter 1 Introducing the VSX Series VSX Models This section describes the standard components that come with the VSX Series systems Models with additional options are also available For more information please contact your Polycom distributor VSX 3000 Two models of VSX 3000 are available IP only and IP with ISDN Name Component Description VSX 3000 The VSX 3000 system delivers high quality video communication in an all in one appliance that includes the camera LCD screen speakers and microphone Remote Control The remote control is designed to make dy aes it easy to set up and operate the system color coded buttons correspond to system features LAN cable Connect the system to the IP network with the LAN cable BRI cables Connect the system to the ISDN with IP with ISDN the BRI cables model VGA cable Save space in your office by using the VGA cable to connect your PC to the VSX 3000 17 high resolution XGA display Polycom Inc 1 7 Administrator s Guide for the VSX Series AELE Power supply Documentation VSX 6000 Component Description The power supply connects power to the system Read Me First Setting Up the VSX 3000 System VSX documentation CD The VSX 6000 system includes the following components Name VSX 6000 Microphone pod Remote Control LAN cable Combination au
66. when the system is in sleep mode You can use this scrolling text to provide instructions or next steps for users of the system e Logo Screen Text Appears underneath the logo before the system goes into sleep mode 5 Click Update www polycom com videodocumentation Chapter 4 Customizing the VSX System Adding a Screen Saver Logo You can customize the VSX system to display your own logo instead of the Polycom logo To upload a screen saver logo 1 A On a PC open a web browser In the browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web Enter the user name and administrator s password if a password has been established Click System Setup gt Utilities gt Screen Saver click Next and follow the onscreen instructions for uploading a logo file Adding a Screen Saver News Feed You can customize the VSX system to display a news feed when the system is in sleep mode To configure a screen saver news feed 1 Ze Polycom Inc On a PC open a web browser In the browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web Enter the user name and administrator s password if a password has been established Click System Setup gt Utilities gt Screen Saver and click News Feed Select a stream content click Submit and close the stream content window Click Update Administra
67. your Polycom distributor To enable People Content IP on a VSX system 1 On a computer open a web browser and go to the Polycom Resource Center Video Downloads page at http extranet polycom com 2 Enter the license number you received when you purchased the People Content IP option 3 Enter the serial number of the VSX system onto which you want to install People Content IP www polycom com videodocumentation Chapter 4 Customizing the VSX System You will then receive a People Content IP software activation key 4 Goto System gt Admin Settings gt General Settings gt Options on the VSX system 5 Enter the People Content IP software activation key To install People Content IP on a computer 1 On the computer open a web browser and go to the Polycom Resource Center Video Downloads page at http extranet polycom com 2 Locate the People Content IP application and click the link to download the file locally 3 Double click setup exe 4 Follow the steps in the Setup Wizard to finish installing the application on the computer Anyone using that computer can then double click on the People Content IP icon to present content during video conferences using the VSX system Make the application available to all users in your organization by downloading the setup exe file to a local location that everyone can access C Configuring Content Display with a Visual Concert VSX or ImageShare Il Configur
68. 1 Go to System gt Admin Settings gt Network gt ISDN 2 Select gt four times to go to the ISDN PRI Status screen 3 Select a channel to activate or deactivate it Active channels are represented by a green icon and inactive channels are represented by a gray icon Channels should be activated and deactivated only by a knowledgeable network professional 3 18 www polycom com videodocumentation Chapter 3 Configuring Network Use Configuring the Serial V 35 RS 449 RS 530 Network Interface If you have a VSX 7000 or VSX 8000 system the optional serial V 35 RS 449 RS 530 network interface allows you to connect to data communications equipment using a V 35 RS 449 or RS 530 serial interface To configure the V 35 RS 449 RS 530 network interface settings 1 Goto System gt Admin Settings gt Network gt V 35 RS 449 RS 530 2 Configure these settings Setting Description V 35 RS 449 RS 530 a V 35 RS 449 or RS 530 connection V 35 Ports Used Specifies whether one or two lines are connected RS 366 Dialing Allows users to dial calls from this system Uncheck this box if this is a dedicated connection or if another device is used for dialing calls Area Code Specifies the area code and number s that other sites Port 1 dial to reach this system Port 2 If this is a dedicated connection leave these fields blank 3 Select gt and configure these settings Setting Description Lets you specify the dialing
69. 4 17 administrator password deleting 3 3 4 25 screens that require 4 26 setting 4 25 4 28 AES Encryption setting 4 28 4 29 AES encryption See also encryption alert tones 4 15 4 45 alerts 3 27 4 15 5 9 Allow Access to User Settings setting 4 26 4 28 Allow Directory Changes setting 4 27 4 36 Allow IP Calls setting 3 4 Allow Mixed IP and ISDN Calls setting 4 27 4 30 Allow Streaming 4 47 Allow Video Display on Web setting 4 29 Alternate Gatekeepers setting 3 8 Always Dial Area Code setting 3 26 analog phone configuring 3 22 analog phone number 3 21 analog phone enabling 3 23 answer mode 4 31 Answer on DSR setting 3 20 answering calls automatically 4 30 Appearance screen 4 44 Area Code setting 3 9 3 15 3 16 3 19 Area Code Required setting 4 36 area codes specifying when to use 3 26 4 36 aspect ratio monitor 1 4 6 monitor 2 4 7 audio cables 1 11 Index 1 Administrator s Guide for the VSX Series call recording volume 4 13 configuring 4 15 4 16 4 17 configuring equipment type 4 16 from ImageShare II or Visual Concert VSX 4 12 4 13 meter test 7 7 port web streaming 4 47 protocol 6 3 sound effects volume 4 15 StereoSurround 4 16 subwoofer 4 17 troubleshooting 7 7 VCR DVD 4 3 VCR DVD configuring 4 14 See also tones and volume Audio screen 4 13 4 19 Audio I O screen 4 14 Audio Input screen 4 19 4 20 4 21 Audio Levels screen 4 14 4 19 Audio Meter screen 7 7 7 22
70. Audio Protocol setting V 35 broadcasting 3 21 Audio Settings screen 4 12 4 15 Audio Settings screen 7 21 7 22 7 25 Auto BRI Configuration setting 3 14 auto answer muting 4 15 auto answer mode 4 31 Auto Answer Multipoint setting 4 30 4 31 4 33 Auto Answer Point to Point setting 4 30 4 31 automatic restart actions that cause 3 4 3 5 4 29 A 3 automatically detect SPIDs 3 15 B back panel view VSX 3000 2 2 VSX 6000 2 3 VSX 7000 2 4 VSX 8000 2 5 Backlight Compensation setting 4 2 balanced audio configuring equipment type 4 16 bandwidth dynamic 3 11 managing 3 24 specifying 3 11 user access 4 40 bass adjustment 4 17 Index 2 battery icon 7 26 Baud Rate selection 4 23 Baud Rate setting 4 22 baud rate modem 2 36 blank screen troubleshooting 7 16 BNC adapter cable 1 11 Bonding setting 3 16 BRI cables 1 7 BRI network interface connecting 2 12 VSX 3000 connecting 2 9 brightness camera 4 2 C cables analog telephone illustration 1 11 audio illustration 1 11 BRI illustration 1 7 combination audio video illustration 1 8 conference link 1 10 2 22 2 33 conference link illustration 1 8 LAN 1 8 1 9 1 11 LAN illustration 1 7 S video illustration 1 10 1 11 VGA illustration 1 7 Calendar accessing with the remote control 4 46 calendar 7 3 Call Detail Report CDR account numbers 5 6 archives 6 9 configuring 4 41 data 6 6 description 6 6 recent calls 6 5 Call Detai
71. D Out Sets the volume at which the call is recorded Level VCR DVD Audio Allows you to record a call using one VCR or DVD while playing Out Always On recorded content into the call from a second VCR or DVD Do not select this setting if you have only one VCR or DVD player connected Polycom Inc 4 13 Administrator s Guide for the VSX Series To configure VCR DVD audio settings for playing a videotape or DVD Go to this screen Configure these settings VSX 3000 No additional configuration is required Audio Levels Ensure that Midrange Speaker is On VSX 6000 VSX 7000 System gt Admin Settings gt Audio gt Audio Settings gt Next gt Next Audio I O Set Line Input Red and Line Input White to VCR VSX 6000 VSX 7000 System gt Admin Settings gt Audio gt Audio Settings gt Next VCR DVD Set VCR Audio In mode to VCR VSX 8000 System gt Admin Settings gt Audio gt Audio Settings gt Next gt Next gt Next To configure VCR DVD audio settings for recording a call Go to this screen Configure these settings Audio Levels Set Line Outputs to VCR Far and Near Audio VSX 6000 VSX 7000 System gt Admin Settings gt Audio gt Audio Settings gt Next gt Next VSX 8000 No additional configuration is required All audio from the near site and far site is recorded along with video from the system s main monitor 4 14 www polycom com videodocumentation Chapter 4 C
72. DTR pulse duration 5 Select gt and configure these settings Setting Description Crypto Resync Allows a VSX system connected to cryptographic equipment to signal when it loses video synchronization during a call The cryptographic equipment can then resynchronize with the far site Use RTS Signal for Allows the system to send the resynchronization pulse on Resync Pulse the RTS signal Select this setting if your data communications equipment uses the V 35 or RS 449 capability of the serial V 35 RS 449 RS 530 network interface Note When you check this box the RTS no longer functions as the Request To Send signal Time Between Pulses Specifies whether the system should set the time between sec resync pulses automatically or use the number of seconds you enter Pulse Width millisec Specifies whether the system should set the pulse duration automatically or use the number of milliseconds you enter 3 20 www polycom com videodocumentation Chapter 3 Configuring Network Use 6 Select gt and configure these settings Setting Description Enable Broadcast Mode Enables support for H 331 broadcast transmissions from the VSX system Broadcast mode enables the system to send video and audio to many other system such as large satellite networks Enable People Content Enables People Content for broadcast mode Video Format Specifies the resolution at which video is transmitted Video Protocol Specifies th
73. For technical specifications and detailed descriptions of features available for VSX models please refer to the product data sheets at www polycom com Key Features Breakthrough Video Quality LI Best for low bandwidth calls The H 264 standard provides twice the video quality of H 263 in calls that use lower line rates of 512k or lower LI Best for high bandwidth calls Polycom s own standards based Pro Motion 50 60 fields per second video provides television like quality Industry Leading Audio Quality LI Polycom StereoSurround StereoSurround is standard in VSX systems This feature enhances intelligibility by giving conference participants a better spatial understanding of far site rooms L Integrated voice and video solution Integrate the Polycom Vortex audio mixer with the VSX room systems for custom designed speaker and microphone configurations that ensure the highest quality audio in all VSX system video calls 1 2 www polycom com videodocumentation Chapter 1 Introducing the VSX Series Rich Conference Experience _ Integrated video system and conference phone Get the most out of your conference room equipment by integrating your VSX video conferencing system with the SoundStation VTX 1000 conference phone High resolution data collaboration Conference participants can share content easily from their computers with the Visual Concert VSX for VSX 6000 and VSX 7000 systems and
74. I Numbers screen also displays the country selected as the system s location and the country code used for international calls to the system To specify the system s location go to System gt Admin Settings gt General Settings gt Location The system automatically supplies the country code when you specify the country 4 Ifyou have configured the ISDN switch protocol to be AT amp T 5ESS Multipoint NI 1 or Nortel DMS 100 select gt and enter the ISDN BRI SPIDs provided by your service provider After you enter the SPIDs the system verifies them If the system is unable to verify the SPIDs make sure the system is connected and that the ISDN numbers you entered are correct If you do not have the SPIDs from your service provider you can click Start to Auto Detect SPIDs Polycom Inc 3 15 Administrator s Guide for the VSX Series Configuring the PRI Network Interface To use the PRI network interface you must configure the following LJ PRI network support LJ PRI channels LJ PRI information Your ISDN service provider can tell you which protocol your network uses If you later change the Country setting the PRI switch protocols available may also change and you may be prompted to configure a different PRI switch protocol To configure the ISDN network interface settings 1 Goto System gt Admin Settings gt Network gt ISDN 2 Configure these settings Setting Description Enable ISDN Allows this sys
75. IMPLIED EITHER INFACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS SUPPORT amp SERVICE AGREEMENTS If you purchased your product from a Polycom Authorized Reseller contact the Authorized Reseller for information about support and service agreements applicable to your product For information on Polycom service go to the Polycom web site www polycom com products and services menu hea 1 800 765 9266 outside the US call 1 408 526 9000 or your local Polycom Office as listed on the Polycom eb site LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILI
76. LAN is not working Check the LAN connection Information screen n Fee ein a Contact your network administrator shows waiting in the IP Video Number field The DHCP server is not Contact your network administrator to correct the problem available with the server or to assign a static IP address System displays a This can occur if the Wait about three minutes and try the call again message indicating system uses a PRI E1 network congestion network interface module when placing an ISDN that is connected to an call immediately after Adtran Atlas 800 Plus starting the system module After power on the Adtran module must complete channel restarts before the system can complete ISDN calls The system displays a The system s Global Go to System Information gt gt gt message stating that Directory display is limited System Status highlight Global Directories and there are too many to 4000 entries press the G Help button The system lists the Global Global Directory entries Directory servers to which it is registered and the number of directory entries from each Unregister the system from one or more of the Global Directory servers Low battery icon on the Low batteries in the remote Replace the batteries in the remote control with 3 AAA screen control batteries 7 26 www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Symptom Problem Corrective action The mon
77. LI Provide PTZ control for an additional camera LI Provide control for a Polycom Vortex mixer LI Connect a modem and use a closed captioning service I Pass data from a device connected to your system to a device connected to the far site system You will need to configure the RS 232 equipment according to the manufacturer s instructions and you will need to configure the RS 232 serial port on the system exactly the same way To connect a modem to receive closed captioning 1 Connect a null modem adapter to the RS 232 port 2 Connect an RS 232 cable to the modem and to the null modem adapter 3 Connect the modem to a phone line You may need to configure the modem to answer automatically You may also need to configure it to ignore DTR The baud rate and flow control of the modem and VSX system should match if the modem is configurable eS After you have finished setting up the system you will need to configure the RS 232 port to receive closed captioning Refer to Configuring for Use with a Modem on page 4 23 2 36 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connecting an IR Sensor If you install a VSX 8000 system out of the range of the remote control for example in a separate equipment room you may wish to connect an external infrared IR sensor and place it in the conference room This allows you to control the system without pointing the remote at the main camera Th
78. Other Sites in a Cascaded Call oo cece cee eeeeeeees 4 35 Conligurine Directory Settings oreroraa a R tuatiwncasatoneds 4 36 settine Date Time and LocaHion nopproreieoer piini a n T 4 36 Customizing the Workspace Appearance nirearen neten nE E 4 38 De signine the Homie SCLC CL seisein a a eoeteloatateaagivanas 4 39 Adding Sites tothe Home Screen serinsorsiiiniin e aa E REE 4 41 Adding Marguce TexEiesensnosiute iano a nee 4 42 Adding Screen Saver LOX nienie ea E ES 4 42 Adding a Screen Gaver LOGO srs veces iis saria eia a R 4 43 Adding a Screen Saver News Feed saeriisodiioiioiior ii ahi 4 43 Changing System Appearance sicscsedaccostaenes essnradonscashonsussqn nn 4 44 Customizing Camera Names and Icons sisiscscescacincediesdisitiactne E 4 44 Using Customized Camera Names and Icons ccceeeecececcesceessseseesseseeseeseesssseeeseens 4 45 setting Ring Tones and Alert Tones enrio chase tlestaeiiateaiatanams se mmadnsanes 4 45 Configuring Remote Control Ben aviOr meissona 4 46 Configuring Streaming Calls erreneren eea EEE AN E 4 47 Configure Closed Captiomin creissia nE E a eaten 4 49 Audio Options for Closed Caphon ls x ccsialcicusseycs acts essere a n RUpIiaeS 4 49 Providing Closed Captions for Conferences essesessessssersesersersesseeesesresrsrrsrestesrseeseseseneesees 4 49 Via a Dial Up Connection to the Systems Serial RS 232 Port sssessesesessesesseseseseesesen 4 50 Via the System s Serial RS 292
79. Problems problems Try the call again later 551 Invalid Address The address you entered is not valid Check the calling information and try again 552 Invalid Address The address you entered is not valid Check the calling information and try again 553 Invalid Address The address you entered is not valid Check the calling information and try again 554 Invalid Address The address you entered is not valid Check the calling information and try again 576 Invalid Address The address you entered is not valid Check the calling information and try again 595 Invalid Address The address you entered is not valid Check the calling information and try again 596 Invalid Address The address you entered is not valid Check the calling information and try again 621 Invalid Address The address you entered is not valid Check the calling information and try again 626 Invalid Address The address you entered is not valid Check the calling information and try again 627 Invalid Address The address you entered is not valid Check the calling information and try again 648 No Network The network does not have the necessary resources to Resources complete your call Try the call again later 681 No Network The network does not have the necessary resources to Resources complete your call Try the call again later Appendix 12 www polycom com videodocumentation Safety and Legal Notices Important Safeguards Read and understand the following
80. SX Series LAEE ate apn E T ee ORE PE ee etre Oe ee ee A ye er ce rere reer eee re 1 2 Breakthrough Video Quail y ssscssscsrtencsstsstgadsagsonbeautericngumaetguataietet mewenadga to emuuraeteamainaneeutaen 1 2 Indus try Leadine Audio Quality senine O de eta eats EN 1 2 RichsConrerence EX perience ao T 1 3 Enhanced User Experience airna A S 1 3 Easy Install iti oN rassen a OE A O 1 4 SECTI TY ar E E E E E 1 4 Remote Manae meni nssr RON 1 4 Options Available tor V SX Systems aerei ENA onto aeapncvaa cicadas 1 5 NEIWOL K suega r a a ee aoassgania re eermemendice 1 5 CONTENT iia r E p ecient wake peta ba eel vale ion cen datas eecspaarnndumauanest 1 5 Videcand AUO siei a AE aio aioe onautnee 1 6 VSA Model hat el sos ed stateless Sea E E A N 1 7 VX S000 sreo a E e a 1 7 VOX OO iai E T E E castes anes elo naanilabloani tess 1 8 VOX ZOOO reaa a a ate henteSedsoteaset eset aataacasoreauiese 1 9 VOX BODO i N N A aaa ate 1 11 Other Equipment You Can Use with the VSX System s ssesesessessssesesessesesessenesresesessssesrenesesssnens 1 13 WSK GOO oaae AT E E E N eanauerided 1 13 VOX ROONTOY SeMS niaaa E nate geus meaty aaasauaesdateoteanoetys 1 13 Chapter 2 Setting Up Your System Hardware DY Stet Back ame V1SWs oerein seaman eaataeaes naan a automa an 2 2 VOX 2000 Back Panel orrn doy lose ase esa T E ae saver acetea ead ates aenense aerate 2 2 VOX 6000 Back Tanel 5 ipscsssicasnssloseansssteecinrtoioacedacontansadeanounanedaunseessaacana
81. TX 1000 requires version 1 5 or later software The following table shows valid and non valid equipment configurations using the VTX 1000 conference phone These are valid These are not valid www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware These are valid These are not valid lt To connect a SoundStation VTX 1000 conference phone to a VSX room system 1 Do one of these things e Use the long VSX to VTX cable to connect the VTX 1000 conference phone to the VSX system or e Use the short VSX to VTX cable to connect the VTX 1000 conference phone to a Visual Concert VSX unit that is connected directly to a VSX 6000 or VSX 7000 system 2 Set up the VTX 1000 conference phone according to the documentation supplied with it Do not connect the conference phone s subwoofer After you have finished setting up the equipment you will need to configure the system to work with the VTX 1000 Refer to Configuring General Audio Settings on page 4 15 C Connecting and Positioning a VTX 1000 to Send Stereo The VSX room systems allow you to send stereo using a VTX 1000 conference phone with or without satellite microphones The VTX 1000 contains a microphone array When StereoSurround is enabled one microphone element picks up audio from the left side of the room one picks up the right side of the room and the third is disabled as shown in the following diagram Polycom Inc 2
82. TY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the ee 7 the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability Safety and Legal Notices 2 www polycom com videodocumentation Warning Safety and Legal Notices This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to
83. Views VSX 3000 Back Panel The connectors face downward on the VSX 3000 system This is a view from underneath the system Audio connectors Composite video connector Optional Connect Optional Connect camera or VCR DVD audio outputs VCR DVD vid tput CR video outpu LAN connector Stereo connector pars is a iad i only installations LA Connect to LAN desktop speakers Power connector Required Connect to a power supply IP with ISDN systems only Optional Connect to BRI J a Power switch network one of three BRI connectors Reserved for VGA input future use Optional Connect PC to use system as a computer monitor 2 2 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware VSX 6000 Back Panel aa for VCR DVD inputs uture use i VGA output Optional Connect VCR DVD output to play Optional Connect additional content into calls display adapter for use with a TV or VGA monitor or a projector Power switch Power connector Required Connect to power supply S Video connector Required except for composite monitors Connect TV monitor Conference link connector es l Composite video connector Audio outputs Required Connect microphone Optional required for Optional Connect VCR pod VTX 1000 or Visual composite TV monitors audio input to record calls Concert VSX Connect VCR video input to or connect to external LAN connector record calls or to c
84. X system 3 Enter this FTP command GET localcdr_archive csv 4 Close your FIP session Administrator s Guide for the VSX Series 6 10 www polycom com videodocumentation Polycom Inc Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the VSX system It is organized by category to help you troubleshoot any issue Diagnostic tools are available via the system itself an VSX Web To connect to VSX Web enter your system s IP address in a web browser and browse to the required diagnostic tool What s in this Chapter Administrator s Guide for the VSX Series sending a Message If you are experiencing difficulties with connectivity or audio you may want to send a message to the system that you are managing Only the near site can see the message it is not broadcast to all the sites in the call To send a message via the VSX Web 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web 3 Click System Setup 4 Enter admin as the user name and the admin password if a password has been established 5 Goto Diagnostics gt Send a Message 6 Inthe Send a Message page enter a message up to 100 characters in length then click Send Message The message is displayed for 15 seconds on the screen of the system that you are managing 7 2 www polycom com videodocumentati
85. a a Telnet Session Closed captioners can provide captions from inside the conference room or from a remote location by entering captions via a Telnet session as shown in the following diagram Telnet session VSX System LAN LAN ont To supply closed captions for a conference via a Telnet session 1 Ona PC open a command line interface 2 Start a Telnet session using the VSX system IP address and port 24 for example telnet 255 255 255 255 24 3 Enter the command cc to start captioning 4 Press Enter to send the text 5 To stop sending closed captions enter Ctrl z 4 52 www polycom com videodocumentation Chapter 4 Customizing the VSX System Helping Users Get Started Polycom Inc The system is installed and you ve finished the network configuration and designed the behaviors Now it s time for the users to start placing calls You may want to spend time helping your users become familiar with basic calling tasks The following resources are available for users Q Getting Started Guide for the VSX Series This guide is for all users from beginners to the more experienced It covers meeting basics different ways to place calls how to use the remote control and how to deliver presentations It is included on the VSX system documentation CD and is also available on the web Print out copies to hand out in training classes post it on your Intranet or email it to everyone in your org
86. accessible Safety and Legal Notices 6 www polycom com videodocumentation A access allowing 4 26 4 28 4 29 4 40 limiting 3 3 4 24 4 25 4 27 4 28 4 29 4 36 4 39 remote 3 3 4 29 5 1 access code international ISDN 4 37 access levels 4 24 4 39 account numbers 5 6 6 7 Account Validation screen 5 7 adapter additional display 2 18 2 20 composite to S video 2 19 DB 15 to DB 9 camera control 2 14 DB 15 to DB 9 camera control illustration 1 12 null modem illustration 1 12 S video to BNC 2 14 S video to BNC illustration 1 11 adapter null modem 2 36 additional camera configuring 4 4 additional camera connecting 2 15 additional display adapter 2 18 2 20 additional microphone connecting 2 22 additional monitor configuring 4 7 additional monitor connecting 2 18 Address Displayed in Global Directory setting 3 13 addresses console IP 5 10 default gateway 3 5 directory displaying 3 13 DNS server 3 5 gatekeeper 3 8 Global Directory server 3 25 IP 3 4 IP displaying 4 40 ISDN displaying 4 40 multicast 4 47 7 16 NAT public WAN 3 13 SIP proxy server 3 10 SIP registrar server 3 10 WINS server 3 5 Polycom Inc Index adjusting audio line in volume 4 16 bass volume 4 17 call recording volume 4 13 DTR pulse duration 3 20 monitor color balance 4 9 sound effects volume 4 15 7 23 speaker volume 2 29 treble volume 4 17 VCR DVD volume 4 13 volume 4 17 7 23 VSX 7000 subwoofer volume
87. action Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5 The REN of this equipment is eith
88. ah ea A EAE E A 3 6 Configuring the System to Use a Gatekeeper esessesesssssserssserersrsrrsrsrsresrsrsrsrsrrsrseressesesees 3 7 Using PathNavigator s Conference on Demand Feature sssssesssssssersesersessrssrsresesersrsersess 3 8 Configuring the System to Use a Gateway ssessssesssesseersseersessrssrsresesreseserstesesreseeresessrseeses 3 8 Specilyme SIP Setin eS sero n e E E NE wads eeanaaoatenteannaies 3 10 Specii vine Quality Ol SCL VCE aai N 3 11 Configuring the System for Use with a Firewall or NAT ssssssessesessesssserssserseesrsreseereseeseseesees 3 12 Conti eure ISIN SUP POL oense a a ma grmerararegdenseuns 3 13 Configuring the Quad BRI Network Interlace ncenrirneir inneni a RA 3 14 Configuring the PRI Network Interface ssessessssesesesesssserssesrsresersrssesenreseneseestnseseeseeeseneenees 3 16 Configuring the Serial V 35 RS 449 RS 530 Network Interface ssseecereererserrererereeses 3 19 Configuring Telephony sesopisronsiieni i 3 21 Contigcurine Call Preferences sierras E E EE 3 23 Coniieurine the Global Directory sernonecrnenesuroniiaii enn a 3 25 Contigurine the Directory Server Seti es sciiesechcenvesh fmeceatesdieeas A 3 25 Settimo tHe Dialing RUES ressasser E 3 25 Placing a Test Cal sisson isc tect estan aA E A ales aeiaanudnt erences 3 26 CHECKING System Sta LS ainara a a 3 27 Keeping yo r Software Cite acai tas sate sexes Tean n E E AT 3 27 Chapter 4 Customizing the VSX System DeSIS MINS Video DENA LOLS
89. ain monitor is connected to a VSX 8000 system using an S Video cable Composite Select if the main monitor is connected to a VSX 8000 system using a composite video cable and S Video to RCA adapter VGA Select if you are using a VGA monitor as the primary display device for a VSX 8000 The supported resolution is SVGA 800 x 600 at 60 Hz If this option is selected Monitor 2 is disabled You can set a wide screen monitor to 16 9 to resize the UI screens even if you do not configure it for dual monitor emulation The far site video is displayed in the same way for both settings Note If you select 16 9 you will also need to set up the monitor for full screen display In the monitor s setup menu choose the setting that stretches the picture uniformly without clipping the edges Use this setting Not this setting 4 6 www polycom com videodocumentation Polycom Inc Chapter 4 Customizing the VSX System Setting Description Monitor 2 Specifies the second monitor behavior VSX 6000 e Off Select if you do not have a second monitor VSX 7000 o 4 3 Select if you are using a regular TV monitor as the second VSX 8000 monitor S Video Select if you have a second monitor connected to the system s S Video output using an S Video cable Composite Select if you have a second monitor connected to the system using a composite video cable VGA Select if you are using a VGA monitor as the second
90. aling Speed Intormationiesccncsrnc snsiasemah arenes Appendix 2 viii www polycom com videodocumentation Contents Actions that Cause the Systemi to Restart acessi rra a e AEA Appendix 3 Port Ubap Enue aar a EIS Appendix 4 J850 C ause COLES o E AA Appendix 6 Path Navigator Error CodeS suiii Ene e eN E T aa nesseonss Appendix 10 Safety and Legal Notices Index Polycom Inc ix Administrator s Guide for the VSX Series x www polycom com videodocumentation Introducing the VSX Series Your Polycom video conferencing system is a state of the art visual collaboration tool With crisp clean video and crystal clear sound VSX systems provide natural video conferencing interaction through the most advanced video communications technology When you use a VSX system for meetings you can exchange ideas and share documents with people anywhere in the world as if they were all in the room with you Everyone s productivity increases without any travel required The VSX series includes the following models VSX 3000 An all in one desktop appliance that includes the camera LCD screen speakers and microphone VSX 6000 Compact video conferencing room system for IP networks only Polycom Inc 1 1 Administrator s Guide for the VSX Series VSX 7000 Compact video conferencing room system for IP and other networks VSX 8000 A compact rack mount room system for high end custom integration
91. all 4 48 www polycom com videodocumentation Chapter 4 Customizing the VSX System Configuring Closed Captioning You can provide real time text transcriptions or language translations of the video conference by displaying closed captions on your system When you provide captions for a conference the captioner uses a web browser to listen to the conference audio and enter the caption text in the system s web interface When the captioner sends a unit of text all sites see it on the main monitor for 15 seconds The text then disappears automatically Closed captions are supported between VSX systems with software version 7 0 or later Audio Options for Closed Captioners When you provide captions for a conference the captioner may be present or may use a telephone or web browser to listen to the conference audio The captioner will need to receive all audio from the conference by I Attending one of the conferences sites LI Participating in the conference as an audio site LI Listening to the conference via VSX Web or Q Listening to the conference via a speakerphone in the room at one of the sites Providing Closed Captions for Conferences Captions may be provided in any language that uses the Latin alphabet The captioner may enter caption text I Remotely via a dial up connection to the system s serial RS 232 port I In the room using equipment connected directly to the serial port LI In the room or remotely using VSX
92. all quickly and without rehearsal or experimentation Setting Ring Tones and Alert Tones To set ring tones and alert tones 1 Goto System gt Admin Settings gt Audio 2 Select a tone as desired To set the VSX 3000 system s internal ringer 1 Go to System gt Admin Settings gt Audio Chapter 4 Customizing the VSX System Select icons that make sense in the users environment or industry 2 Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call Polycom Inc The ringer is built into the system and will alert you to incoming calls Administrator s Guide for the VSX Series Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users environment To configure remote control behavior 1 Goto System gt Admin Settings gt General Settings gt System Settings gt Remote Control 2 Configure these settings Setting Description Keypad Audio Specifies whether to play a voice confirmation of numbers Confirmation selected with the remote control Remote Control Specifies whether the camera moves to presets or creates DTMF Keypad tones when the remote control keypad buttons are pressed Snap Button Specifies alternative uses for the Snap button on the remote Option control Choose from Calendar Recent Calls System Info Call Statistics or Off 4 46 www polycom com videodocument
93. alog phone line POTS line for the VSX 8000 system Go to this screen Configure these settings Telephony Enter the System Telephone Number for the analog System gt Admin Settings gt phone line Network gt Telephony Call Preference Enable Analog Phone System gt Admin Settings gt Network gt Call Preference Network Dialing Add Analog Phone to the dialing order System gt Admin Settings gt Note By setting the Dialing Order you specify the Network gt Call Preference gt behavior of the dialing method rollover feature Next 3 22 www polycom com videodocumentation Chapter 3 Configuring Network Use Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls You can specify the default and optional call settings for outgoing calls You can also limit the call speeds of incoming calls To choose call preferences 1 Goto System gt Admin Settings gt Network gt Call Preference 2 Configure these settings Setting Description Enable H 239 Specifies standards based People Content data collaboration Enable IP H 323 Allows the system to make IP calls Enable SIP Allows the system to use SIP when connecting IP calls Enable ISDN H 320 Allows the system to make ISDN calls This selection is only available on the VSX 7000 or VSX 8000 system when a BRI or PRI network interface module is installed and on VSX 3000 systems with a BRI network interface
94. anization who meets via video Using Your Polycom VSX Room System This colorful brochure is designed to give users a quick overview of basic meeting tasks It is included on the VSX system documentation CD and is also available on the web Print out copies to put in conference rooms post it on your Intranet or email it to everyone in your organization who meets via video Visual Concert VSX Quick Tips This two page guide shows users how to present content with the Visual Concert VSX It is included on the VSX 6000 or VSX 7000 documentation CD and is also available on the web Email it to your users so they can print a copy whenever they are presenting content with the Visual Concert VSX Screen Help The home and Directory screens have context specific help Users can press _ on the remote control to access help topics www polycom com videodocumentation Refer to the video documentation page on the Polycom website for the latest documents supporting these products Administrator s Guide for the VSX Series 4 54 www polycom com videodocumentation Polycom Inc Managing the System Remotely You configure manage and monitor the system from a remote computer using the system s web interface VSX Web You can also use the Polycom Global Management System SNMP or the API commands Your choice of management tool depends on your network environment L VSX Web requires only a web browser to control the
95. ased on round trip delay calculated from sample tests done once per minute Maximum Latency The maximum latency for packets received during an H 323 call Rx based on round trip delay calculated from sample tests done once per minute Average Jitter Tx The average jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute Average Jitter Rx The average jitter of packets received during an H 323 call calculated from sample tests done once per minute 6 8 www polycom com videodocumentation Chapter 6 System Usage and Statistics Data Description Maximum Jitter The maximum jitter of packets transmitted during an H 323 call Tx calculated from sample tests done once per minute Maximum Jitter The maximum jitter of packets received during an H 323 call Rx calculated from sample tests done once per minute Call Detail Report CDR Archives Polycom Inc Calls are added to the CDR until the file size reaches 50 KB which is equivalent to about 150 calls The system then automatically archives the CDR and creates a new CDR file If an archive is already present the new archive overwrites it Each CDR starts with Row 1 but the conference numbers continue from the file most recently archived Conference numbering restarts at 1 after the system assigns conference number 100 000 To get an archived CDR 1 From your computer open an FIP client 2 FIP into the VS
96. ation Chapter 4 Customizing the VSX System Configuring Streaming Calls You can configure the system to allow users to stream audio and video from one to many viewers Viewers watch the presentation or meeting from their PC as the meeting is taking place Things to note about streaming C Q You can start streaming before or during a call LI Ifa password is set on the system streaming participants will need to enter it before receiving the stream LI Participants must have the Apple QuickTime player installed on their PC to view the stream LI To send a stream across a subnet multicasting must be enabled on the network or you must unicast to a particular IP address which will forward the stream to that IP address regardless of the location destination To configure the system for a streaming call 1 Go to System gt Admin Settings gt Network gt IP gt Streaming 2 Configure these settings Setting Description Allow Streaming Specifies whether users can start streaming from the system by making the Start Streaming option available on the Utilities screen Enable Streaming Specifies whether the names of users logged on to the Announcement streaming system are displayed on screen Speed Specifies the speed used for the streaming call Number of Router Specifies the number of routers the data can traverse before it is Hops no longer passed on For example when set to 1 the data stays within a subnet Aud
97. ay need to specify the codes and prefixes necessary for dialing other systems To set the dialing rules 1 Go to System gt Admin Settings gt Global Services gt Dialing Rules Administrator s Guide for the VSX Series 2 Configure these settings Setting Description Always Dial Area Specifies that calls to sites in the same area code must include Code the area code Dial 1 for all USA Specifies that calls to systems in the United States must include calls a 1 before the area code Placing a Test Call When you finish configuring the system you can use one of the sample numbers in the directory to test your setup To place a test call 1 a On the Place a Call screen select Directory Select Category Select Sample Sites and highlight a location Press Call on the remote control You can also find a list of worldwide numbers that you can use to test your VSX system at www polycom com videotest If you have trouble making video calls Q Make sure the number you dialed is correct then try the call again For example you may need to dial 9 for an outside line or include a long distance access code or country code To find out if the problem exists in your system ask the person you were trying to reach to call you instead Find out if the system you are calling has its power turned on and is functioning properly If you can make calls but not receive them make sure that y
98. bal Management contact information 1 Goto System gt Admin Settings gt Global Services gt My Information 2 Enter the contact information for the GMS administrator for technical support The following section illustrates the interaction between GMS and the system you are configuring Administrator s Guide for the VSX Series Requesting Technical Support from the GMS Administrator 1 From the Place A Call screen press amp on the remote 2 Select Support and press on the remote You see the following message Tech Support will be alerted to phone you at the following number Continue Enter your contact telephone number The VSX system sends your information to the GMS administrator You see the following message The GMS administrator opens the alert message containing your Tech Support has been alerted You can also call telephone number this number for assistance The message displays the telephone number you entered for Tech Support on the My Information screen GMS sends a message to your VSX system The VSX system displays the message from GMS Your request for help has been acknowledged ae The GMS administrator calls you 5 8 www polycom com videodocumentation Chapter 5 Managing the System Remotely setting Up SNMP The VSX system sends SNMP Simple Network Management Protocol reports to indicate a total of 31 conditions including the following Q DO OOOD LDL All alert con
99. by the End User or 2 included with the Documentation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment Polycom Inc shall include so called break the seal software licenses with the Documentation and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto Buyer shall not waive amend or otherwise modify any Sublicense Agreement without Polycom s prior consent Title to all Subject Programs shall at all times remain and vest solely with Polycom Inc and its licensors Buyer acknowledges Polycom s claim that the Subject Programs are its trade secret and confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to discover or disclose the methods and concepts embodied in the Subject Programs Except as expressly allowed under this Agreement the Buyer shall not copy modify transcribe store translate sell lease or otherwise transfer or distribute any of the Subject Programs in whole or in part without prior authorization in writing from Polycom Inc Buyer shall not remove or destroy any copyright patent trademark or other proprietary mark or notice on Computer Equipment and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder You shall not and shall no
100. com com videodocumentation Polycom Inc Safety and Legal Notices AnAwon 2UuLOpodwonce Ala TOU TIAPOVTOG n ETaIpEeia Polycom Ltd OnAwvel OTI N Tapo voa GUOKEUN OpouoAoyntn g VSX System TANpoO Tic BACIKES ATTAITHGEIC Kal GAAEC BadIKES TTPOUTTOPEGEIC Te O nyiac 1999 5 EK Vaatimustenmukaisuusvakuutus Polycom Ltd vakuuttaa taten etta VSX system on direktiivin 1999 5 EC keskeisten vaatimusten ja sen muiden tata koskevien s nn sten mukainen D claration de conformit Par la pr sente Polycom Ltd d clare que ce VSX system est conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999 5 CE Dichiarazione di conformit Con la presente Polycom Ltd dichiara che il VSX system soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring van overeenstemming Hierbij verklaart Polycom Ltd dat diens VSX system voldoet aan de basisvereisten en andere relevante voorwaarden van EG richtlijn 1999 5 EG Declara o de Conformidade Atrav s da presente a Polycom Ltd declara que este VSX system se encontra em conformidade com os requisitos essenciais e outras disposi es relevantes da Directiva 1999 5 CE Declaraci n de conformidad Por la presente declaraci n Polycom Ltd declara que este VSX system cumple los requisitos esenciales y otras cl usulas importantes de la directiva 1999 5 CE Overensstammelseforklaring P
101. crophone is muted microphone pod is red Polycom Inc 7 27 Administrator s Guide for the VSX Series Network Interface Lights On VSX 7000 and VSX 8000 systems the Quad BRI network interface lights are located on the network interface module On the VSX 3000 system the lights are located on the back of the system near the BRI connectors When the BRI network interface It means Indicators are off No power to the system or The system is not connected to the network or The system is not receiving a clock signal from the network or The system is restarting Green indicator is on The system is receiving a clock signal from the network Yellow indicator is on The system is able to make a call Green and yellow indicators areon e The system is receiving a software update or e The system is operating normally The PRI network interface module is available for VSX 7000 and VSX 8000 systems When the PRI network interface It means network or there is a problem with the ISDN line The serial V 35 RS 449 RS 530 network interface module is available for VSX 7000 and VSX 8000 systems When the serial V 35 RS 449 RS 530 network interface It means Indicators are off No power to the system or The system is not communicating with the network or The system is restarting Yellow indicator is on The system is receiving a clock signal from the network able to make a call Yello
102. ctor on the system s rear panel Connect the camera cable s DB 15 connector to the camera control connector on the rear panel of the system Connect the single end of the video and control cable to the PowerCam Connect the S video cable connector to an S video to BNC adapter and connect the adapter s yellow BNC connector to the camera 1 C connector and the white connector to the camera 1 Y connector on the system s rear panel Connect the camera cable s DB 9 connector to the DB 15 to DB 9 adapter Connect the DB 15 to DB 9 adapter to the camera control connector on the rear panel of the system Other Connect the camera s video cable to an S video to BNC adapter camera Connect the adapter s yellow BNC connector to the camera 1 C connector and the white connector to the camera 1 Y connector on the system s rear panel Connect the camera s PTZ cable to the camera 1 control cable You may need to use the DB 15 to DB 9 adapter supplied with the system 2 14 www polycom com videodocumentation Polycom Inc Chapter 2 Setting Up Your System Hardware To connect a second camera For this system VSX 3000 VSX 8000 Do this 3 Connect a single RCA cable to the composite video connector on the camera and to the yellow connector on the back of the system Connect the camera s power pack or cord to a power outlet Connect an S video cable to the camera and to the camera 2 connecto
103. cture amount of motion Too many network line Try the call again transmission errors Check the error count on the Diagnostics gt Call Statistics screen to verify this Only one 64 Kbps channel Check the ISDN number of the far site Ask the far site to is connecting in your call call your site The system is not using The call speed is lower Try the call again at a higher speed Pro Motion video than the minimum speed you have configured for Pro Motion video Go to System gt Admin gt Cameras gt gt gt Video Quality or Change the Pro Motion Video setting to the desired minimum call speed VSX 3000 and VSX 6000 This is normal systems send Pro Motion video for content only No picture in the PIP The lens cover is closed Open the lens cover window Polycom Inc 7 19 Administrator s Guide for the VSX Series Symptom Blue screen in the PIP window PIP goes out of focus when there is no motion for several minutes Cameras Symptom Camera does not pan or tilt Separate camera does not work Problem Corrective action The VCR input is selected and the VCR is not running Most VCRs generate a blue screen when the tape is not playing The camera selection is incorrect Select a different camera or play a tape on the VCR Select the appropriate camera Press Camera on the remote then press the number of the camera you wish to use No video input C
104. d request that contained a call identity information element for a call error occurs systematically report it to your ISDN 95 Invalid message An invalid message was received for an unknown unspecified reason This is usually due to a D channel error If this service provider is missing usually due to a D channel error If this error occurs Mandatory The equipment received a message that did not include information element one of the mandatory information elements This is systematically report it to your ISDN service provider Appendix 8 www polycom com videodocumentation Polycom Inc Appendix OF ole ME O7 Li Definition Message type The equipment received a message of a type that is nonexistent or not invalid or not supported This code indicates either a implemented problem with the remote configuration or a problem with the local D channel Message The equipment received a message that is not valid in incompatible with the current call state Cause 98 is usually due to a call state or D channel error If this error occurs systematically message type report it to your ISDN service provider nonexistent Information element The equipment received a message that includes nonexistent or not information elements which were not recognized This is implemented usually due to a D channel error If this error occurs systematically report it to your ISDN service provider Invalid information The equipme
105. de for the VSX Series 7 30 www polycom com videodocumentation Appendix This appendix provides the following technical details about the VSX system Graphics Displays Multipoint Dialing Speed Information Actions that Cause the System to Restart Port Usage 0 850 Cause Codes Cuoovovo vo PathNavigator Error Codes Graphics Displays The following table describes what you see when you share graphics on a VSX 6000 VSX 7000 or VSX 8000 system with more than one monitor Monitor 2 S Video or If graphics are Monitor 1 composite VGA monitor Projector directed to shows shows shows shows PIP shows Polycom Inc Appendix 1 Administrator s Guide for the VSX Series Multipoint Dialing Speed Information In a multipoint call all parties must be connected at the same speed The following table shows the maximum allowable dialing speeds for the number of sites including the main site in a call Number of Maximum Speed for Each Party in the Network Interface Sites in a Call Call Kbps H 320 H 323 h s Peeronaa spose For calls using the VSX 7000 or VSX 8000 system s serial V 35 RS 449 RS 530 network interface the maximum dialing speeds depend on the capabilities of the third party network equipment Appendix 2 www polycom com videodocumentation Appendix Actions that Cause the System to Restart Polycom Inc The VSX system restarts in the following situations Q Q Changi
106. de or city code Check that all network cables are properly connected Power off the system wait five seconds and power on the system Then wait about two minutes to allow the ISDN lines to resynchronize Ask the person at the far site to call your system Check the ISDN configuration and verify with your ISDN service provider that the system is configured correctly Check the cables to the network interface module Verify that you have configured the system s PRI network interface correctly For detailed instructions see Configuring the PRI Network Interface on page 3 16 Your system is configured to require all calls to be encrypted and encryption is not available at the far site Call the far site or have the caller try again at a different call speed Start by calling the far site at 1x56 1x64 2x56 or 2x64K as appropriate This will verify the primary number If these calls complete try 256K then 384K Being able to dial non bonded but unable to dial bonded to all locations is usually a switch protocol issue Verify your ISDN provisioning with the telephone service provider Administrator s Guide for the VSX Series Symptom Dialing a remote site in calls above some particular speed does not work The call progress circles do not turn green or remain blue after the first channel connects Cannot select the desired speeds for bonding calls from the speed selection Multipoint calls downsp
107. de showing how the Reason call ended Q 850 Cause The Q 850 cause code showing how the call ended Code Total H 320 Errors The number of errors during an H 320 call Average Percentof The combined average of the percentage of both audio and video Packet Loss Tx packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Percentof The combined average of the percentage of both audio and video Packet Loss Rx packets received that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Packets The number of packets transmitted that were lost during an H 323 Lost Tx call Average Packets The number of packets from the far site that were lost during an Lost Rx H 323 call Average Latency The average latency of packets transmitted during an H 323 call Tx based on round trip delay calculated from sample tests done once per minute Average Latency The average latency of packets received during an H 323 call Rx based on round trip delay calculated from sample tests done once per minute Maximum Latency The maximum latency for packets transmitted during an H 323 call Tx b
108. del and software Manufacturer version if they can be determined Call Direction In For calls received Out For calls placed from the system Conference ID A number given to each conference A conference can include more than one far site so there may be more than one row with the same conference ID Call ID Identifies individual calls within the same conference Total H 320 The total number of ISDN B channels used in the call For example Channels Used a 384K call would use six B channels Endpoint Alias The alias of the far site Endpoint An additional alias of the far site Additional Alias Endpoint Type Terminal gateway or MCU Endpoint The actual address of the far site not necessarily the address Transport Address dialed Audio Protocol The audio protocol transmitted to the far site such as G 728 or Tx Siren 14 Audio Protocol The audio protocol received from the far site such as G 728 or Rx G 722 Polycom Inc 6 7 Administrator s Guide for the VSX Series Data Description Video Protocol The video protocol transmitted to the far site such as H 263 or Tx H 264 Video Protocol The video protocol received from the far site such as H 261 or Rx H 263 Video Format Tx The video format transmitted to the far site such as CIF or SIF Video Format Rx The video format received from the far site such as CIF or SIF Disconnect The description of the Q 850 ISDN cause co
109. dio mixer or the audio ene TPM ents connections for a VCR or DVD player VSX 3000 VSX 6000 VSX 7000 Input Type Specifies the type of equipment that is connected to the VSX 8000 balanced audio inputs Choose Line Input unless you have connected microphones directly to the balanced audio inputs Leve Sets the volume level for the line with which it is associated 4 16 www polycom com videodocumentation Chapter 4 Customizing the VSX System Setting Description Echo Canceller Lets you specify whether to use the system s built in echo canceller Do not enable this option if you have connected a Polycom Vortex mixer or you are using the Polycom StereoSurround feature Enable Phantom Allows the system to supply power to microphones connected Power directly to the balanced audio inputs VSX 8000 Note This selection is only available when you set Input Type to Microphone 4 Select gt and enter speaker settings Setting Description Master Audio Sets the volume level for audio from the far site Volume Midrange Speaker Specifies whether to use the system s built in midrange speaker VSX 6000 You may prefer to turn off the midrange speaker if you connect VSX 7000 the audio output to Monitor 1 or if you connect an external speaker system Subwoofer Speaker Specifies whether to use the system s subwoofer VSX 7000 You may prefer to turn off the subwoofer speaker if you connect the audio output to Monitor
110. dio video cable Conference link cable Component Description The VSX 6000 is an entry level video conferencing system for IP networks only The microphone pod provides audio input to the VSX 6000 The remote control is designed to make it easy to set up and operate the system color coded buttons correspond to system features Connect the system to the IP network with the LAN cable Connect a monitor with the combination audio video cable Connect the microphone pod or the optional Visual Concert VSX data collaboration unit with the conference link cable www polycom com videodocumentation Chapter 1 Introducing the VSX Series Name Component Description Hardware kit The hardware kit includes Reusable cable ties Cable tie mounts Disks of hook and loop material Vinyl feet Batteries for the remote control Documentation Read Me First Setting Up the VSX 6000 System VSX Documentation Library on CD VSX 7000 The VSX 7000 system includes the following components Name Component Description VSX 7000 The VSX 7000 provides cutting edge iy video conferencing technology for IP and other networks Subwoofer and The subwoofer provides additional power TRE depth to the sound creating a ae high quality sonic space comparable to a home theater system Microphone pod The microphone pod provides audio input to the VSX 7000 Remote Control The remote control is designed to make wi A it easy t
111. ditions found on the VSX system s alert page Details of jitter latency and packet loss Low battery power is detected in the remote control A system powers on after a long period powered off Administrator logon is successful or unsuccessful A call fails for a reason other than a busy line A user requests help A telephone or video call connects or disconnects VSX systems are compatible with SNMP version 1 Downloading MIBs Polycom Inc In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps you need to install Polycom MIBs Management Information Base on the computer you intend to use as your network management station The MIBs are available for download from VSX Web To download the Polycom MIBs q 2 On a PC open a web browser In the browser address line enter the IP address of the system for example http 255 255 255 255 to go to VSX Web Go to System Setup gt Admin Settings gt Global Services gt SNMP Click Download MIB and follow the onscreen instructions Administrator s Guide for the VSX Series Configuring for SNMP Management To configure the VSX system for SNMP Management 1 Access the SNMP configuration screen either in VSX Web or on the VSX system In VSX Web go to System Setup gt Admin Settings gt Global Services gt SNMP On the VSX system go to Admin Settings gt Global Services gt
112. dix Code Cause Definition 28 Invalid number Destination address was incomplete or presented in an format unrecognizable format which prevented the connection from being established 29 Facility rejected The network cannot provide the facility requested by the user 30 Response to The equipment returns this message when it receives a STATUS INQUIRY STATUS INQUIRY message 31 Normal unspecified A normal event has occurred with no standard cause applying No resulting action is required No circuit channel The call cannot be taken because no appropriate available channel is available to establish the connection Network out of order A network problem prevented the call from reaching its destination Attempts to reconnect will probably fail until the network problem is corrected 41 Temporary failure A network error occurred The problem will be resolved shortly Attempts to reconnect may succeed Switching equipment The destination cannot be reached because the congestion network switching equipment is temporarily overloaded Access information The requested access information cannot be provided discarded by the network The diagnostic message may explain the problem Requested The remote equipment cannot provide the requested circuit channel not channel This may be temporary available Resource An unknown problem prevents the remote equipment unavailable from providing the requested resource unspecified Quality of servic
113. e Use the VTX 1000 conference phone s EndVideo soft key or the VSX system remote control to end video calls Make sure the network is configured to allow streaming To send a stream across a subnet enable multicasting on the network or unicast to a particular IP address which will forward the stream to that IP address regardless of the location destination Corrective action No action required The system is sleeping The system wakes up on any action from the remote control or on an incoming call The system is sleeping Pick up the remote control to wake up the system This is normal www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Problem Corrective action The monitor s power cord Connect the monitor s power cord and then power on the is not plugged in monitor The monitor is powered off Power on the monitor The monitor is not Verify that the monitor is connected correctly according to connected correctly to the the installation procedures in the section Connecting a system Monitor on page 2 16 Symptom The monitor screen remains blank when you pick up the remote control The call connects but you cannot see or hear people the far site although they can see and hear you The system is configured for use with a NAT but is not behind a NAT Go to Admin Settings gt Network gt IP gt Firewall and ensure that NAT Configuration is Off
114. e StereoSurround L If you have a Vortex mixer connected to the VSX system do not enable StereoSurround on the VSX system LI The Audio screen where you choose Audio Settings or Stereo Settings is present only if stereo is enabled 4 18 www polycom com videodocumentation Polycom Inc Chapter 4 Customizing the VSX System To configure systems to send and receive Polycom StereoSurround Go to this screen Configure these settings Audio Enable Polycom StereoSurround System gt Admin Settings gt Audio Audio Input Set Echo Canceller to Off System gt Admin Settings gt Audio gt Audio Settings gt Next Audio Levels Set Subwoofer Speaker to Off System gt Admin Settings gt Audio gt Audio Settings gt Next gt Next VSX 7000 To test your stereo configuration Go to this screen Configure these settings Mic Placement Specify the Table Style and the number of microphones being used and make sure the System gt Admin Settings y 7 aed microphones are positioned as shown Audio gt Stereo Settings gt Next Also refer to Positioning Microphones to Send Stereo on page 2 23 and Connecting and Positioning a VTX 1000 to Send Stereo on page 2 31 Mic Identity Gently blow on the microphones while watching the Left and Right meter Identify which microphone is on the right and which is on the left and Swap them if necessary System gt Admin Settings gt Audio gt Stereo Settings
115. e System on page 4 27 Configure user settings See Letting Users Customize the Workspace on page 4 26 Very low Configure all system settings 4 24 www polycom com videodocumentation Chapter 4 Customizing the VSX System Setting the Admin Password Polycom Inc Set an administrator s password to restrict who can L Make changes other than those in the User Settings screen Ll Upgrade the VSX Series system software L Perform remote management using the VSX Web To set or change the Admin Password 1 Goto System gt Admin Settings gt General Settings gt Security 2 Enter or change the password To reset a forgotten Admin Password 1 Get the system s serial number from the system or from the System Information screen 2 Goto System gt Diagnostics gt Reset System 3 Enter the system s serial number and select Delete System Settings 4 Select Reset System When the system completes the reset it leads you through the setup wizard You can enter anew Admin Password when you set up the system Administrator s Guide for the VSX Series Screens that Require the Admin Password for Access Only screens within Admin Settings require the administrator s password General Access Multipoint Setup Po Password Protected VSX 7000 and VSX 8000 only VSX 3000 VSX 7000 and VSX 8000 only Letting Users Customize the Workspace You can allow users to change common user preferences by pro
116. e The network cannot provide the requested quality of unavailable service as defined by CCITT recommendation X 213 This may be a subscription problem not subscribed requested supplementary service but is not subscribed to it Bearer capability not The caller has requested a bearer capability that the authorized network can provide but the user is not authorized to use This may be a subscription problem Bearer capability not The network normally provides the requested bearer presently available capability but cannot provide it now This may be a temporary network problem or a subscription problem Service or option not An unspecified problem prevents the network or remote available equipment from providing the requested service or unspecified option This might be a subscription problem Requested facility The remote equipment is capable of providing the Polycom Inc Appendix 7 Administrator s Guide for the VSX Series Code Cause Definition 65 Bearer capability not The network is not capable of providing the bearer implemented capability requested by the user Channel type not The requested channel type is not supported by the implemented equipment sending this code Requested facility The remote equipment is not capable of providing the not implemented requested supplementary service 70 Only restricted digital The network is unable to provide unrestricted digital information beareris information
117. e VSX 8000 system is compatible with the following IR sensors LI Xantech 480 00 LI Xantech 490 90 LI Xantech 780 80 E Xantech 780 90 eS The VSX 8000 system is not compatible with the external IR sensor for the VS4000 system To connect an infrared sensor to a VSX 8000 system gt gt Connect the sensor s cable to the infrared sensor input to the left of the POTS analog phone line connector Powering On the System The VSX 3000 and VSX 6000 systems have external power supplies Do not use any power supply other than the one supplied with your VSX system Using the wrong power supply will void the warranty and may damage your system The VSX 7000 system comes with a separate subwoofer Power to the system is supplied through the subwoofer Polycom Inc 2 37 Administrator s Guide for the VSX Series Do not connect the power cord to a wall outlet until you have connected all standard and optional equipment to the system To connect power and power on the system For this system Do this VSX 3000 Connect the power supply to the power connector on the back of the system Connect the power cord to the power supply Plug the power supply into an electrical outlet Press the power switch near the connectors on the back of the system Press the power switch on the lower back corner back of the monitor Press the power button on the front of the monitor VSX 6000 Connect the power sup
118. e protocol used to transmit video Choose the lowest protocol supported by all systems in the conference Audio Protocol Specifies the protocol used to transmit audio Frame Rate Specifies the frame rate to use Configuring Telephony You can use a SoundStation VTX 1000 conference phone with the VSX 6000 VSX 7000 and VSX 8000 systems to place video calls or to add video to audio calls To take advantage of the latest integration features the VSX system requires version 7 5 or later software and the VTX 1000 requires version 1 5 or later software You can connect an analog phone line to the VSX 8000 to make regular telephone calls with the system or to add audio only participants to video calls To configure telephony options 1 Go to System gt Admin Settings gt Network gt Telephony 2 Configure these settings Setting Description Room Telephone Enter the telephone number of the room where the system is Number located System Telephone Specifies the analog phone number of the VSX 8000 system Number including country and area codes for the system s location VSX 8000 Polycom Inc 3 21 Administrator s Guide for the VSX Series Setting Description VTX Telephone Specifies the number of the VTX 1000 conference phone that is Number connected to the system VSX 6000 VSX 7000 VSX 8000 Outside Line Specifies the dialing prefix used to call outside the network Dialing Prefix To configure the an
119. e the VSX system content display after connecting a Visual Concert VSX or ImageShare II unit as described in the section Connecting Data Collaboration Equipment on page 2 33 To configure the content display 1 Go to System gt Admin Settings gt Monitors gt Graphics VGA 2 Configure these settings Setting Description VGA Output with Indicates that the screen appears black when there is no content No Graphics to display Polycom Inc 4 11 Administrator s Guide for the VSX Series Setting Description VGA Resolution Specifies the VGA resolution for your monitor Select the maximum VGA resolution that your monitor or projector can support Consult the user manual provided with the VGA monitor or projector for performance information Send Content Specifies whether to send content automatically when the PC is When PC connected to the Visual Concert VSX or ImageShare Il Connects If this option is not selected the presenter must press the Play button on the Visual Concert VSX or ImageShare II to send content to the far sites 3 Goto System gt Admin Settings gt Monitors gt Monitors 4 Configure this setting Setting Description Graphics Content Specifies the monitor for displaying graphics content when you Display are using two monitors 5 Goto System gt Admin Settings gt Network gt Call Preference 6 Configure this setting Settings Description Enable H 239 Enables H 239 Peo
120. ecord a call using one VCR or DVD while playing recorded content into the call from a second VCR or DVD Do not select this setting if you have only one VCR or DVD connected 3 Select gt and add names and specify icons for each video source 4 Select gt to go to Video Quality 5 Select Motion or Sharpness for the video inputs e Motion Moving people or objects move smoothly but the picture may lose some detail This setting is best for an auxiliary camera or a VCR e Sharpness The picture will be sharp and clear though motion may not be smooth Choose this setting for document cameras Sharpness is available in point to point H 263 calls only 6 Specify when to use Pro Motion for video inputs set for motion Pro Motion provides 50 60 fields per second interlaced video for TV like quality at higher bandwidths The VSX 3000 system offers Pro Motion for the DVD VCR video input only The VSX 6000 can receive Pro Motion video but cannot transmit it Polycom Inc Administrator s Guide for the VSX Series To configure a second camera VSX 3000 VSX 7000 VSX 8000 Go to this screen Configure these settings Cameras Designate this as the Primary Camera if desired System gt Admin Settings gt Set Camera Direction to specify which way the Cameras camera moves when you control it with the remote control VSX 7000 VSX 8000 Camera Settings Name the camera System gt Admin Sett
121. ed into the microphone elements properly LJ Between the monitor and the seats closest to the monitor LI In large conference rooms it may be necessary to place the microphone pods farther away from the main camera than the closest seats After you have configured audio settings and tested the microphone pods as described in Designing Audio Behaviors on page 4 15 mount or fasten the microphones in place so that people will not move them during meetings 2 22 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connect cable with ferrite p bead on system end of cable g e_e Use conference link cable with maximum length of 50 ft 15 m Place closest microphone pod at least 3 ft 0 9 m from the system and subwoofer Use conference link cable without a ferrite and with maximum length of 30 ft 9 m for an additional microphone pod Do not exceed the length of the cable from the system Place microphone pods at least 6 ft 1 8 m apart Positioning Microphones to Send Stereo The VSX room systems allow you to send stereo using one or two microphone pods Polycom recommends using two microphone pods with VSX 7000 and VSX 8000 systems in large rooms The microphone pod contains a microphone array If you connect a single microphone pod to the system with StereoSurround enabled one microphone element picks up audio from the left side of the room one picks up the right side
122. ee Rg SET ae ETON ee OS ae SSSI eR eee RR eS eee ee ea ee 6 4 e E TAT AUIS E E PE EEE SEE AN ENEA AEE EEEE E EA cone EE E EEE E eos 6 5 Call Detil Repor i AA A E AAAA 6 6 POO E CIR a a eto iasantocnetess 6 6 Call Detail Report CDRI ATIV eSis EA 6 9 Chapter 7 Diagnostics and General Troubleshooting Sendinga Message conis n A E E A E A 7 2 SYStEM Screens Quick I ClELEN CC nisiseme S 7 3 Diagnostic Screens eisni E E E A E kd Gueivian Gre eancanesee ueaates a eeacs 7 4 G n ral Troubleshooting ostino n E E eomseloamondeuanies 7 9 Power and Startup cnoiar nn e a E N oman pao catua aati alas 7 10 CONTIGS Saclesesctacsusterasenaumesatiane E sosanataendlssasagmeoldbaecuntaday ncaa aiessaneasgeesonceoiel 7 11 ACCESS to Screens and Systems piceri a aa ENA oom ausnen anata aeanaees 7 12 Calin csore E TE 7 13 Displays eoe N T NO acta teeseansatia oes 7 16 CAMMCTAS as NRA 7 20 AUTO a O E cea tauestduemel acdud canaaucnus ie ndamnsuaneauesedres 7 22 Error Mda HONS senene Soult aiuto sanenetissenainadieseeaieoacs 7 26 SY SUC Lig NiS eechsre essai nir a tas ate lave ots aeena te N 7 27 INGIWOrk Interlace Bie NiS cvsssnscscsnarenagacanaseneaneceaneateioanamaogseaa ma paiamatugnqieaseerameataaanien 7 28 Flow to Contact Technical Support inisesin een EE E S 7 29 Py Lele pO GY espone r E E tis 7 29 BV IMONE T too te a N RE N 7 29 Appendix Graphics DISplay Sixsdcnaconcsscorstmeaenaictm noma mansion aN eaeIEGIReS Appendix 1 Multipoint Di
123. eed when a voice only call is added Voice only calls cannot be placed using the VSX system Hanging up the VTX 1000 conference phone does not end the video call Call streaming to the Web does not work Displays Symptom Screen is blank start music plays and Polycom logo appears briefly Monitor goes blank after displaying the splash screen Picture is blank on the main monitor Problem The far site may be unable to accept calls above this speed Speeds do not show when selecting the speed icon This is normal This is normal This is normal You may be attempting to stream to a different subnet and the router is not set to allow multicasting Problem The system is starting This is normal The system goes to sleep after a period of inactivity Corrective action Go to the Call Status screen Highlight each of the circles for each of the channels dialed The number dialed for each channel will be displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each of its ISDN lines correctly The numbers for Line 1 Line 4 should correspond to connections 1 4 on the Quad BRI network interface module Go to Admin Settings gt Network gt Call Preference and select four times to go to the Call Speeds screen Select the desired call speeds No action is necessary Place voice only calls using the VTX 1000 conference phon
124. een saver 4 42 4 43 4 44 Screen Saver web interface 4 42 4 43 screens blank troubleshooting 7 16 diagnostic 7 4 diagram of system 4 26 system quick reference 7 3 security allowing mixed calls 4 27 4 30 controlling remote access 4 29 home screen settings 4 40 room monitoring 5 3 System screen access 4 40 systems outside firewalls 3 13 Security screen 4 25 4 26 4 28 4 29 5 3 Security screen 7 12 Send a Message 7 2 Send Content When PC Connects setting 4 12 serial number 7 29 Serial Port screen 4 4 4 22 4 23 Serial Port screen 4 50 4 51 7 18 Index 12 Serial Ports screen 4 20 serial V 35 RS 449 RS 530 network interface configuring 3 19 3 20 3 21 connecting 2 12 crypto resync pulse 3 20 hardware requirements 2 10 lights 7 28 servers DNS 3 5 global 5 6 WINS 3 5 SIP configuring 3 10 enabling 3 23 password 3 10 proxy server 3 10 registrar server 3 10 transport protocol 3 10 user name 3 10 SIP Settings screen 3 10 site buttons adding 4 41 slides troubleshooting 7 18 Snap Button Option setting 4 46 Snapshot Timeout setting 4 7 SNMP access controlling 4 29 management 5 10 reporting 5 9 web interface 5 9 Softupdate 3 27 software registration key People Content IP 4 10 software registration key multipoint 4 32 software version 7 29 software updating 3 27 Sound Effects Volume setting 4 15 Speaker Test screen 4 19 Speaker Test screen 7 7 7 22 7 25 Speaker Test web interface 7 7 speakerph
125. elected here the call is re negotiated at the speed specified in this field 5 Select to go to the Call Speeds screen and specify the call speeds to make available to users if you are allowing them to choose speeds on a call by call basis www polycom com videodocumentation Chapter 3 Configuring Network Use Configuring the Global Directory If your organization uses the Polycom Global Management System you can configure your system to use the Global Directory The Global Directory provides a list of other system that are registered with the Global Directory Server and available for calls The other systems appear in the Directory allowing users to place calls to other users by selecting their names Configuring the Directory Server Settings To configure the Directory Server settings 1 Goto System gt Admin Settings gt Global Services gt Directory Servers 2 Configure these settings Setting Description GDS Server You can enter up to five addresses Display Global Displays other registered systems in the Global Directory Addresses Display Name in Specifies whether to display the system s name in the Global Global Directory Directories of other registered systems Save Global Copies the Global Directory to this local system Directory to System Setting the Dialing Rules Polycom Inc If your system is connected to your organization s private network and also to a public network you m
126. enabling 4 12 H 264 video when used 1 2 H 320 See ISDN H 323 enabling 3 23 extension 3 6 3 7 3 9 specifying for home screen 4 40 See also IP H 323 Extension E 164 setting 3 7 3 9 H 323 Name setting 3 6 3 7 H 323 Settings screen 3 6 3 7 3 9 headphones connecting 2 25 help from GMS administrator 5 7 on screen 4 42 4 53 home screen adding sites 4 41 customizing 4 39 settings 4 40 Home Screen Settings screen 4 40 Home Screen Settings screen 4 41 4 42 Host Name setting 3 4 icon packet loss 7 27 icons camera 4 44 4 45 camera assigning 4 4 displaying 4 7 error 7 27 line status 7 14 low battery 7 26 ImageShare II 1 5 configuring 4 11 connecting 2 34 ImageShare II connecting 2 34 Import Directory utility 5 5 IMUX See Quad BRI network interface Incoming Video Call setting 4 15 Polycom Inc Index indicators call progress 7 14 low battery icon 7 26 network interface 7 28 progress 7 15 system 7 27 Input Type setting 4 16 4 20 4 21 installing network interface modules 2 11 instructions on screen 4 42 internal CSU output attenuation 3 17 internal ringer 4 15 international access code ISDN 4 37 International Dialing Prefix setting 3 17 inverse multiplexer See Quad BRI network interface IP address displaying 4 40 gatekeeper 3 8 enabling error message 7 13 Multicast Address 4 47 video number field 7 26 See also H 323 and LAN IP address entering manually 3 4 obtaining 3
127. er marked on the unit or included in the new style USA FCC registration number In the case that the REN is included in the FCC number the user should use the following key to determine the value The FCC number is formatted as US AAAEQ T XXX e is the Ringer Equivalence Number without a decimal point e g REN of 1 0 will be shown as 10 REN of 0 3 will be shown as 03 In the case of a Z ringer ZZ shall appear In the case of approved equipment without a network interface or equipment not to be connected to circuits with analog ringing supplied NA shall appear EEA Regulatory Notices CE Mark R amp TTE Directive This VSX system has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC 73 23 EEC 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX Declaration of Conformity Hereby Polycom Ltd declares that this VSX system is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserklzering Hermed erkl rer Polycom Ltd at indest ende VSX system er i overensstemmelse med de grundl ggende krav og de relevante punkter i direktiv 1999 5 EF Konformitatserklarung Hiermit erkl rt Polycom Ltd dass der VSX system die grundlegenden Anforderungen und sonstige ma gebliche Bestimmungen der Richtlinie 1999 5 EG erf llt Safety and Legal Notices 4 www poly
128. er to the VCR audio input connectors to the left of the infrared sensor connector 4 When you are ready to connect a PC use the PC cable to connect the PC s VGA monitor output and headphone output to the ImageShare II unit You will need to change the system s audio configuration to send audio from your computer to the far site Refer to Designing Audio Behaviors on page 4 15 If you have connected a mixer the VSX 8000 mixes the audio signals from the mixer and from the ImageShare II unit 2 34 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connecting the VSX 3000 to a Computer pa Polycom Inc If you have a VSX 3000 system you can save space in your office or conference room by connecting your computer to the VSX 3000 17 inch high resolution XGA display To connect a computer to the VSX 3000 system 1 Connect the VGA cable from the VGA connector on the back of the VSX 3000 system to the VGA connector on your computer 2 To use the system s built in speakers for your computer s audio connect an audio cable from your computer to the audio input connector on the left side of the VSX 3000 system Administrator s Guide for the VSX Series Connecting Control Devices Connecting RS 232 Devices The VSX 7000 system provides an RS 232 port the VSX 8000 system provides two You can use the RS 232 interface to LI Control the system through a touch panel using the API
129. etwork interface 2 12 projector 2 20 Quad BRI network interface 2 12 serial V 35 RS 449 RS 530 network interface 2 12 speakers 2 26 speakers for stereo 2 27 system to LAN 2 8 VCR DVD to play 2 18 VCR DVD to record 2 19 VGA monitors 2 17 2 18 Visual Concert VSX 2 33 VSX 3000 Quad BRI interface 2 9 VSX 7000 subwoofer 2 38 VTX 1000 conference phone 2 31 connectors VSX 3000 back panel 2 2 VSX 6000 back panel 2 3 VSX 7000 back panel 2 4 VSX 8000 back panel 2 5 content configuring display 4 7 display configuring 4 11 display troubleshooting 4 12 displaying 1 5 2 20 4 12 sending audio using ImageShare II 2 34 sending when PC connects 4 12 cord power 1 11 2 38 Country setting 4 36 Country Code setting 3 9 4 36 Crypto Resync setting 3 20 cryptographic equipment 3 20 CSU channel service unit 3 16 customizing home screen 4 39 D data collaboration connecting ImageShare II 2 34 www polycom com videodocumentation connecting Visual Concert VSX 2 33 enabling 3 23 date and time displaying 4 40 setting 4 36 Date Format setting 4 37 Daylight Saving Time setting 4 37 DB 15 to DB 9 camera control adapter 1 12 2 14 Default Gateway setting 3 5 Delayed DCD Hangup setting 3 20 diagnostics Audio Meter 7 7 Call Summary 7 4 color bar test 4 9 network and call status tools 7 4 reset and restart 7 8 screens 7 4 Dial 1 for all USA Calls setting 3 26 dialing last number dialed 4 41 multipoint speed information A
130. figure the general appearance of the system Designing the Home screen Adding Sites to the Home screen Adding On screen Instructions Changing Color Schemes Customizing Camera Names and Icons COuoovo vu D Setting Ring Tones and Alert Tones 4 38 www polycom com videodocumentation Chapter 4 Customizing the VSX System Designing the Home Screen Infrequent Users Kiosk Mode Provide a simple workspace so no training is needed e Let users make calls to pre defined numbers with one button click e Include instructions on screen New Users Provide more options but keep it simple e Dialing entry field e Directory numbers e Recent Calls Advanced Users Provide additional options for advanced video conferencing users e Call Quality e Multipoint dialing e User Settings Diagnostics and System Information e Speed Dial list of frequently called sites Customize the system functionality according to your users needs skill levels and environments Use the marquee to add instructions 6 A Place a Call Select type of insurance Include a short list of specific items for users to select Add features for users as needed ME Directory t gt 6 Place a Call Add more features as users gain experience Polycom Inc 4 39 Administrator s Guide for the VSX Series 4 40 To design the home screen 1 Goto System gt Admin Settings gt General Setti
131. for timely security information You can also register to receive periodic email updates and advisories Configuring ISDN Support You can add one optional network interface module to the VSX 7000 and VSX 8000 systems This lets you extend the functionality of the systems so that you can LJ Make ISDN calls over a BRI network Q Make ISDN calls over a PRI T1 network in North America or PRI E1 outside of North America Q Connect encryption or other third party network equipment using a Serial V 35 RS 449 RS 530 interface The VSX 3000 IP with ISDN model systems support the Quad BRI network interface for ISDN calling Polycom Inc 3 13 Administrator s Guide for the VSX Series This section describes the settings for all optional network interfaces and identifies the settings that are available only for specific network interfaces You can configure a network interface option only if the corresponding network interface module is installed The system automatically detects the type of interface installed and displays only the required configuration screens Configuring the Quad BRI Network Interface To configure the ISDN network interface settings 1 Goto System gt Admin Settings gt Network gt ISDN 2 Configure these settings Setting Description Enable ISDN Allows this system to make H 320 ISDN calls H 320 Number of ISDN Specifies how many channels to dial at one time Channels to Dial Yi if i
132. ge isreriionsoceeniiin nin e a a a e 4 24 Managing User Access to Settings and Features 00 cece ese ceecsscseeeseeeeeseeseeseeneeeneeeees 4 24 Setting the Admir Password sesh iteussiuangenrcrevourenseuniongonatedadeauantastutmnnasdvenuiptusbauauaMuavananerut 4 25 Screens that Require the Admin Password for Access oo ieee eeeeeeeseeeseeeeeeseceaeenaeeeees 4 26 Letting Users Customize the Workspace aiiiovsscssesssSsaieassisventsncdvedentes ives cantesndos teases ansosensvanns 4 26 Limiting What Users Can Do With the System c cece cesses eesceecssenseseeseeseeseneeees 4 27 Using the System for Specialized Applications 0 cece cece eee ce eee eneeneseeeeseneeeeens 4 28 Setting Passwords and Security Options 12 wiiscicisiiken eiaa EEE 4 28 Enap ine AES Encryp HON 4 sascuseers nese i e a r tants dsemeiwenestaaialoamenueraetas 4 29 Conligurimne Call Setting Ssenari E E TEE susan gious losvancesnatbiuess 4 30 Setting the Call Answering Mode svuicssenderencousbaannades naseuagacnasnegiea gues n E 4 31 Contigurine Multipoint Calling seuer neea E E E A A 4 32 Entering a Multipoint Software Registration Key ssessesssssesessssersessrsresesresresrseeseeseseesees 4 32 Contig ring M ltipoimt Seting S cceecerarun nr a E A AORE 4 33 Configuring with PathNavigator s Conference on Demand Feature cee 4 34 Things to Note when Using PathNavigator s Conference on Demand 0c008 4 34 Including More Than Three
133. ges If you do not want users to save changes to the local directory of the system go to System gt Admin Settings gt General Settings gt System Settings gt Directory and clear this option Polycom Inc 4 27 Administrator s Guide for the VSX Series Using the System for Specialized Applications You can customize the system to show only a specific set of numbers to call This mode also known as kiosk mode can be used for specialized applications such as customer query stations or systems used for calling the same numbers on a regular basis Kiosk mode requires little or no training and instructions can be incorporated into the screen design See Designing the Home Screen on page 4 39 for more details about the kiosk mode and its applications Setting Passwords and Security Options You can enter or change the administrator and meeting passwords as well as specify whether to allow remote access to the system To set passwords and security options 1 Goto System gt Admin Settings gt General Settings gt Security 2 Configure these settings Setting Description Admin Password Enter or change the Admin Password When the Admin Password is set you must enter this password to e Make configuration changes not in the User Settings screen Update the software e Manage the system using the VSX Web Meeting Password Specifies the password users must supply to join multipoint calls on this system if the
134. ght channels If you experience network in Parallel ou can specity up to eight channels It you experi W problems decrease the number Outside Line Specifies the ISDN dialing prefix used to call outside the network Dialing Prefix ISDN Switch Specifies the protocol used by your network s switch Protocols ISDN Voice Specifies which voice algorithm aLaw or uLaw is used for ISDN Algorithm voice calls Do not change this setting unless you experience audio issues in all ISDN voice calls Auto BRI Allows the NI 1 switch to automatically configure the directory Configuration numbers and SPIDs This setting is only available if you have selected the NI 1 switch protocol 3 14 www polycom com videodocumentation Chapter 3 Configuring Network Use 3 Select gt and configure these settings Setting Description Area Code Specifies the area code for this system s location Directory Specifies the numbers assigned to the B1 and B2 channels for Numbers each BRI line The two numbers for a line may be the same or different depending on the switch protocol in use Specifies whether to enable the associated ISDN line If you selected Standard ETSI Euro ISDN protocol you must enable all BRI lines that you expect to be active and you must not enable lines that will not be connected You may want to disable a particular line if there are problems with the line that generate continuing error messages The ISDN BR
135. he default H 323 Extension is based on the system serial number but it can be changed Your organization s dial plan may define the extensions you can use Configuring the System to Use a Gatekeeper Polycom Inc A gatekeeper is a network administrator that supervises network traffic and manages functions such as bandwidth control and admission control The gatekeeper also handles address translation which allows users to make calls using static aliases instead of IP addresses that may change each day To configure the system to use a gatekeeper 1 Go to System gt Admin Settings gt Network gt IP gt H 323 Settings 2 Select gt and configure these settings Setting Description Use Gatekeeper Specifies whether to use a gatekeeper Gateways and gatekeepers are required for calls between IP and ISDN Off Calls do not use a gatekeeper Auto System automatically finds an available gatekeeper Specify Calls use the specified gatekeeper Enter the gatekeepers IP address or name for example gatekeeper companyname usa com or 255 255 255 255 Specifies the name that gatekeepers and gateways use to identify this system You can make point to point calls using H 323 names if both systems are registered to a gatekeeper The H 323 Name is the same as the System Name unless you change it Your organization s dial plan may define the names you can use H 323 Extension Lets users place point to poi
136. heck that there is a video source connected to the selected input The camera is pointing at an area with no contrasting features Point the camera at an object with well defined edges To focus properly the camera must be able to detect an edge Problem Corrective action You are attempting to move a camera that does not have pan tilt zoom capabilities Make sure you have selected a pan tilt zoom camera Camera control cable is not connected properly Check that the camera is connected according to the instructions in the section Connecting a Camera on page 2 13 The RS 232 port is not configured for camera control Go to Admin Settings gt General Settings gt Serial Port and verify that RS 232 Mode is set to Sony PTZ The camera is not connected correctly or its power pack is not plugged in Check that the camera is connected according to the instructions in the section Connecting a Camera on page 2 13 www polycom com videodocumentation Symptom The camera does not track to the person who is speaking One site cannot control the other site s camera Polycom Inc Problem Stereo is enabled in the user interface This is possible even when you have not set up the system to use stereo Camera tracking and stereo cannot be used together Participants at the far site have been controlling your camera At least one person at the far site is speaking or the far site is
137. hod that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or Safety and Legal Notices 1 Administrator s Guide for the VSX Series replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer EXCLUSIONS Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lighting power surges or outages or other hazards WARRANTY EXCLUSIVE IF APOLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR
138. ial number but it can be changed Gateway Number Specifies the number type users enter to call this system Type e Direct Inward Dial Users enter an internal extension to call this system directly Note If you choose this option you must also register the number with the gatekeeper as an E 164 alias Number Extension Users enter the gateway number and the system s extension to call this system Number of Digits Specifies the number of digits in the DID number ean The national or regional dialing plan for your location determines the standard number of digits For instance the US standard is 7 digits Number of Digits Specifies the number of digits in the extension used when in Extension Number Extension is selected Your organization s dial plan determines this number 3 Select gt and enter a prefix or suffix for each bandwidth you want to allow for gateway calls Associating prefixes and suffixes with particular bandwidths on your gateway can optimize the use of bandwidth by your organization Be sure to configure the gateway to use the same prefixes and suffixes you define for the system Polycom Inc 3 9 Administrator s Guide for the VSX Series Specifying SIP Settings If your network supports the Session Initiation Protocol SIP you can use SIP to connect IP calls To specify SIP Settings 1 Goto System gt Admin Settings gt Network gt IP gt SIP Settings 2 Config
139. ing 9 Help on the remote 6 2 www polycom com videodocumentation Call Statistics Chapter 6 System Usage and Statistics The two Call Statistics screens provide information about the call in progress including This screen Call Statistics 1 Call Statistics 2 Displays this information Call speed transmit and receive Video protocol annexes and format in use transmit and receive The video protocol is shown in green if the system is currently using error concealment Audio protocol in use transmit and receive Number of packets lost and percentage packet loss transmit and receive in IP calls Encryption type key exchange algorithm type and key exchange check code if the encryption option is enabled and the call is encrypted Far site details and call type Audio and video data rates specified transmit and receive Video data rate and frame rate in use transmit and receive Video packet loss and jitter in IP calls Audio packet loss and jitter in IP calls Far site details and call type To view the Call Statistics screen gt gt Go to System gt Diagnostics gt Call Statistics and then select gt l remote Polycom Inc You can view Call Statistics and Call Summary during a call by pressing Help on the Administrator s Guide for the VSX Series Call Status The Call Status screen provides call connection information The spheres on the screen provide details for
140. ing 3 6 preparing 3 2 Network Address Translation See NAT network congestion message 7 13 7 26 Network Dialing screen 3 23 network interface serial V 35 RS 449 RS 530 3 19 3 20 3 21 network interface module installing 2 11 lights 7 28 Quad BRI 7 28 network interfaces available for VSX systems 3 13 newsfeed screen saver 4 43 null modem adapter 1 12 2 36 Number setting gateway 3 9 Number Extension setting 3 9 Number of Digits in DID Number setting 3 9 Number of Digits in Extension setting 3 9 Number of ISDN Channels to Dial in Parallel setting 3 14 3 17 Number of Router Hops 4 47 Numbering Plan setting 3 17 Index 9 Administrator s Guide for the VSX Series O Obtain IP Address Automatically setting 3 4 on screen instructions providing 4 42 optional equipment additional microphone pods 1 6 additional monitor 1 5 closed captioning equipment 1 13 data collaboration 1 5 desktop speakers 1 13 document camera 1 6 1 13 DVD or VCR 1 13 encryption equipment 1 13 external speaker system 1 13 headphones 1 13 ImageShare II 1 5 network interface modules 1 5 PowerCam 1 6 projector 1 5 SoundStation VTX 1000 conference phone 1 6 StereoSurround kit 1 6 Visual Concert VSX 1 5 Vortex mixer 1 6 options multipoint calling 4 32 Options screen 4 32 Outbound Call Route setting 3 8 Outside Line Dialing Prefix setting 3 14 3 16 3 22 P packet loss 6 3 packet loss icon 7 27 passwords administrat
141. ing the interface and behaviors of the VSX system can be done quickly and easily The following settings are included in a profile LI Home Screen settings LI User access levels LI Icon selections LL Option keys Q System behaviors Polycom recommends using profiles as a way to back up system settings Attempting to edit a stored profile or upload it to a different system can result in unexpected problems To store a profile 1 In VSX Web go to System Setup gt Utilities gt Profile Center 2 Click VSX gt PC to download the csv file from the VSX system 3 Save the file to a location on your PC To upload a profile 1 Reset the VSX system to restore default settings In VSX Web go to System Setup gt Utilities gt Profile Center Click Browse and browse to the location of the csv file on your PC oe Click PC gt VSX to upload the csv file to your system 5 4 www polycom com videodocumentation Chapter 5 Managing the System Remotely Managing Directories with VSX Web Polycom Inc VSX Web s import export directory feature allows you to maintain consistency of VSX system directories in your organization efficiently It is particularly useful for administrators managing multiple systems that call the same locations You can L Transfer existing directory entries between VSX systems LI Develop directory entries on one system save them to your PC and then distribute them to other s
142. ings gt Select a camera icon Cameras gt Next If you used an RCA to mini DIN adapter to connect the camera cable change the Video Format to Composite VSX 8000 Video Quality Set the video quality Motion for people video or System gt Admin Settings gt Sharpness for still images Cameras gt Next gt Next Serial Port If itis a PTZ camera VSX 7000 VSX 8000 1 Set the RS 232 Mode to Sony PTZ camera control System gt Admin Settings gt 2 Specify which camera is associated with this port General Settings gt Serial Port Setting Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call Presets allow users to LI Automatically point a camera at pre defined locations in a room L Select a video source such asa VCR or DVD player a document camera or an auxiliary camera If your system s main camera supports electronic pan tilt and zoom movement you can create up to 100 preset camera positions for the near site Each preset stores the camera number its zoom level and the direction it points if appropriate Near site presets are available for VSX room systems They remain in effect until you delete or change them 4 4 www polycom com videodocumentation Polycom Inc Chapter 4 Customizing the VSX System To store a preset 1 1 2 3 If you are ina call press Near or Far on the remote control to choose a near site or far
143. instructions before using the system e Close supervision is necessary when the system is used by or near children Do not leave unattended while in use e Only use electrical extension cords with a current rating at least equal to that of the system e Always disconnect the system from power before cleaning and servicing and when not in use e Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a static free cloth e Do not immerse the system in any liquid or place any liquids on it e Do not disassemble this system To reduce the risk of shock and to maintain the warranty on the system a qualified technician must perform service or repair work e Connect this appliance to a grounded outlet e Only connect the system to surge protected power outlets e Keep ventilation openings free of any obstructions e SAVE THESE INSTRUCTIONS License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM INC OR ITS LICENSORS Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and or resellers who have entered into a Sublicense Agreement For purposes of this Agreement a Sublicense Agreement shall mean a written license agreement between the Buyer and its purchaser or in the case of any sale by Buyer to a reseller between such reseller and the End User that is either 1 signed
144. io Port Specifies the fixed port used for audio This can be changed if mara you need to go through a firewall Video Port Specifies the fixed port used for video This can be changed if you need to go through a firewall IP Multicast Specifies the multicast address used for the stream The default Address address is based on your system serial number but can be changed if required Polycom Inc 4 47 Administrator s Guide for the VSX Series To stream a conference 1 Goto System gt Utilities gt Streaming 2 Select the Start Streaming option to begin streaming 3 Place the video call to other participants You can also start streaming after you place the call To stop streaming a conference 1 Goto System gt Utilities gt Streaming 2 Clear the Start Streaming selection To view a streamed conference 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web 3 Click Streaming 4 If prompted enter the user name and password The stream starts automatically Participants must have the QuickTime player installed on their system to view the stream These instructions for viewing streams are available for meeting participants in the Getting Started Guide for the VSX Series To stop viewing the streamed conference gt gt Close the web browser This stops the stream but does not end the c
145. ion Call awarded and The user is assigned an incoming call that is being delivered connected to a call channel that has already been established for this user and this type of call 16 Normal call clearing The originator or receiver of the call has requested that it be cleared 17 User busy All B channels are in use the called system acknowledges the connection request but is unable to accept the call No user responding The destination equipment does not respond to the call so the connection cannot be completed No answer from user The destination equipment did not complete the user alerted connection within the prescribed time after responding to the connection request The problem is at the remote end of the connection Call rejected The destination equipment is capable of accepting the call but has rejected it for an unknown reason Number changed The ISDN number used to set up the call is no longer valid The diagnostic field of the message may return an alternate address assigned to the called equipment Non selected user The destination is capable of accepting the call but did clearing not assign it to the user Destination out of A signaling message cannot be delivered because the order interface is not functioning correctly and the destination cannot be reached This condition might be temporary for example remote equipment might be turned off Appendix 6 www polycom com videodocumentation Appen
146. itor The system has received Retry the call if the video or audio quality becomes displays an error more than the acceptable unacceptable to the call participants icon during an ISDN number of CRC errors or call FEC errors within one second The monitor displays The system has detected Retry the call if the video or audio quality becomes an error icon during packet loss above the unacceptable to the call participants an IP call acceptable level set for the system System Lights The system lights are located on the front of your VSX system When the VSX system It means VSX 3000 Indicators are off No power to the system VSX 6000 Green indicator blinks slowly The system is sleeping VSX 7000 Green indicator flashes when The system is not in a call and is you use the remote control receiving signals from the remote control Amber indicator flashes when The system is ina call and is receiving you use the remote control signals from the remote control The system is ready to make a call Amber indicator is on The system is in a call VSX 3000 Red indicator is on The system microphone is muted VSX 6000 VSX 7000 Mute indicator on the microphone pod is red VSX 8000 Blue indicator is on The system is connected to power but powered off Green indicator blinks The remote control has been picked up or set down Red indicator turns on The system is powering off momentarily Mute indicator on the The system mi
147. itor meeting rooms in or out of a call using the Web Director feature in VSX Web Language independence Use the VSX Web in your language to configure and administer systems running in any other language Secure remote management The local administrator s password on the system prevents users from changing system configuration while allowing you to manage the system remotely Remote system configuration Run the system setup wizard from your web browser to get the system up and running remotely www polycom com videodocumentation Chapter 1 Introducing the VSX Series I Call Detail Reports Access the system s call history from VSX Web You can download the data to a spreadsheet application for sorting and formatting Q Remote diagnostics Tools in VSX Web allow you to identify and correct issues that affect the user s experience Ll SNMP Reporting VSX systems send SNMP reports to indicate a total of 31 conditions Options Available for VSX Systems Network Content Polycom Inc To extend what you do with your VSX system additional options may be available For information about ordering these options please see your Polycom distributor L Quad BRI network interface module Connect to ISDN using up to four BRI lines L PRI network interface module Connect to ISDN using a single PRI line LI Serial V 35 RS 449 RS 530 network interface module Connect third party network equipment
148. keeper and Gateway LI SIP Settings LI Quality of Service LI Firewall or NAT Q Streaming Specifying H 323 Settings If your network uses a gatekeeper the system can automatically register its H 323 name and extension This allows others to call the system by entering the H 323 name or extension instead of the IP address To specify H 323 settings 1 Go to System gt Admin Settings gt Network gt IP gt H 323 Settings 2 Configure these settings Setting Description Enable IP H 323 Specifies whether to allow IP dialing Display H 323 Lets users placing a gateway call enter the H 323 extension Extension separately from the gateway ID If you do not check this box users make gateway calls by entering the call information in this format gateway ID extension H 323 Name Specifies the name that gatekeepers and gateways use to identify this system You can make point to point calls using H 323 names if both systems are registered to a gatekeeper The H 323 Name is the same as the System Name unless you change it Your organization s dial plan may define the names you can use 3 6 www polycom com videodocumentation Chapter 3 Configuring Network Use Setting Description H 323 Extension Lets users place point to point calls using the extension if both E 164 systems are registered with a gatekeeper and specifies the extension that gatekeepers and gateways use to identify this system T
149. l Report setting 4 30 Call Detail Report screen 7 5 Call Preference screen 4 12 Call Preference screen 3 23 Call Quality 4 40 Call Quality setting 3 24 Call Settings screen 4 27 4 30 4 31 call speed preferred 3 24 statistics 6 3 Call Speeds screen 3 24 7 16 Call Statistics www polycom com videodocumentation accessing with the remote control 4 46 Call Statistics screen 6 2 6 3 6 4 7 5 Call Status screen 6 4 7 5 Call Summary screen 6 2 7 4 Call by Call setting 3 17 Calling Profile setting 3 19 calls answer mode 4 31 auto answer 4 30 4 33 auto answer muting 4 15 bonding 7 15 cascaded 4 35 dialing display 4 40 displaying elapsed time 4 30 do not disturb 4 40 elapsed time displaying 4 37 history See Call Detail Report CDR maximum time 4 27 mixed allowing 4 27 multipoint see multipoint calls number of 6 2 preferences 3 23 progress indicators 7 14 7 15 quality troubleshooting 7 18 7 19 recent 4 31 4 41 6 5 refusing See Do Not Disturb scheduler 7 3 statistics 6 3 status 6 4 7 5 status tools 7 4 streaming 4 48 summary 6 2 test 3 26 time maximum 4 30 tracking 5 6 troubleshooting 3 26 7 27 type 6 3 unaccepted 7 15 unknown type 7 15 voice only 3 23 Camera Brightness setting 4 2 camera control adapter 1 12 2 14 Camera Direction setting 4 3 4 4 camera presets 4 46 deleting 4 5 general information 4 4 setting 4 5 Camera Settings screen 4 4 ca
150. lay 2 18 connecting to record 2 19 Dynamic Bandwidth setting 3 11 E E 164 extension 3 7 3 9 E 164 alias 3 9 echo cancellation 4 16 echo cancellation affected by volume 2 29 Echo Canceller setting 4 17 4 19 4 20 4 21 echo canceller See Vortex mixer Enable Analog Phone setting 3 23 Enable Broadcast Mode setting 3 21 Enable H 239 setting 3 23 4 12 Index 5 Administrator s Guide for the VSX Series Enable Internal Ringer setting 4 15 Enable IP H 323 setting 3 6 3 23 Enable ISDN H 320 setting 3 16 3 23 Enable People Content setting 3 21 Enable Phantom Power setting 4 17 4 21 Enable Polycom Microphones setting 4 16 4 20 Enable Polycom StereoSurround setting 4 16 Enable PVEC setting 3 11 Enable Remote Access setting 4 29 Enable SIP setting 3 10 3 23 Enable V 35 RS 449 RS 530 setting 3 23 Enable V 35 RS 449 RS 530 setting 3 19 Enable Voice Over ISDN setting 3 23 encryption enabling 4 28 4 29 equipment connecting 2 12 information in Call Statistics 6 3 Enter IP Address Manually setting 3 4 error concealment 3 11 error icon 7 27 Error Log 7 6 error messages 7 13 7 15 extensions E 164 3 7 3 9 entering on home screen 4 40 H 323 3 6 3 7 3 9 4 40 External CSU setting 3 16 external CSU cable length 3 17 external speaker system See speakers F Far Control of Near Camera setting 4 2 far site allowing to control near camera 4 2 system information 6 3 Far Site
151. layer 3 Connect the other ends of the cable to the VCR inputs on the rear panel of the system Composite to S Video adapter 2 18 www polycom com videodocumentation Polycom Inc Chapter 2 Setting Up Your System Hardware If you are setting up a VSX 8000 system you will need to connect a composite to S video adapter to the video connector on the system end of the cable VCR DVD S Video adapter LJ The VCR inputs are active when you select camera 3 The microphone inputs remain active while the VCR DVD is playing Call participants may wish to mute the microphones while playing VCR DVD content To connect a VCR or DVD to record 1 Connect the yellow red and white connectors of the audio and video cable to the inputs on the VCR or DVD player 2 Connect the other ends of the cable to the VCR outputs on the rear panel of the system After you have finished setting up the system you will need to configure the behavior of the VSX system when using a VCR or DVD player Refer to Configuring VCR DVD Player Settings on page 4 12 Administrator s Guide for the VSX Series Connecting a Projector If you have a VSX room system you can connect a projector to display presentation materials from a computer To connect a projector to a VSX room system For this system Do this VSX 6000 Connect the additional display adapter cable option to the VGA output VSX 7000 on the rear
152. lid Address The address you entered is not valid Check the calling information and try again Call Rejected The far site system did not accept the call Check the calling information and try again Connection Problem Your call cannot be completed because the far end system is not compatible with the H 323 communication standards used by this system Invalid Address The address you entered is not valid Check the calling information and try again Far Site Busy The system you called is busy Try the call again later system you called is The system you called is busy Try the call again later Try the call again later Site Not Responding The site you called did not answer Try the call again later ISDN command The ISDN signaling code has encountered an error processing error processing an ISDN action ISDN adapter busy wait and retry 516 Invalid Address The address you entered is not valid Check the calling information and try again 518 Invalid Address The address you entered is not valid Check the calling information and try again 521 Gatekeeper Your call could not be completed due to gatekeeper Problems problems Try the call again later 531 Invalid Address The address you entered is not valid Check the calling information and try again Polycom Inc Appendix 11 Administrator s Guide for the VSX Series Code Cause Description 534 Gatekeeper Your call could not be completed due to gatekeeper
153. light To position the system For this system Do this VSX 3000 Place the VSX 3000 on your desktop or on a table in a small conference room Leave enough space to work so that you can connect the cables easily Note When connecting the cables for the VSX 3000 system keep the camera from touching the work surface If you need to place the system face down to connect the cables make sure that the camera overhangs the work surface Note For information about using your VSX 3000 monitor as a PC monitor see Connecting the VSX 3000 to a Computer on page 2 35 VSX 6000 The hardware kit you received with the system VSX 7000 includes a pair of self adhesive feet If the monitor s chassis slopes back sharply you may need to install the feet on the bottom of the system to stabilize it 1 Install the feet on the system if necessary 2 Place the system in the desired location Leave enough space to work so that you can connect the cables easily Note Be sure to remove the packaging collar from around the VSX system camera before powering on the system 2 6 www polycom com videodocumentation Polycom Inc For this system VSX 8000 Chapter 2 Setting Up Your System Hardware Do this To mount the system in an equipment rack you will need to attach the mounting brackets provided with the system 1 If necessary install mounting brackets on the system Place the syste
154. ls To specify Quality of Service 1 Goto System gt Admin Settings gt Network gt IP gt Quality of Service 2 Configure these settings Setting Description Type of Service Specifies your service type and lets you choose how to set the priority of IP packets sent to the system for video audio and far end camera control e IP Precedence Represents the priority of IP packets sent to the system The value can be between 0 and 5 If this option is selected enter the value in the Type of Service Value field DiffServ Represents a priority level between 0 and 63 If this option is selected enter the value in the Type of Service Value field Type of Service Specifies the IP Precedence or Diffserv value for Video Audio Value and Far End Camera Control Enable PVEC Allows the system to use PVEC Polycom Video Error Concealment if packet loss occurs 3 Select gt and configure these settings Setting Description Dynamic Specifies whether to let the system automatically find the optimum Bandwidth line speed for a call Maximum Specifies the maximum transmit line speed between 56 Kbps and Transmit 1920 Kbps Bandwidth Maximum Receive Specifies the maximum receive line speed between 56 Kbps and Bandwidth 1920 Kbps Polycom Inc 3 11 Administrator s Guide for the VSX Series Configuring the System for Use with a Firewall or NAT A firewall protects an organization s network by controlli
155. m in the desired location Leave enough space to work so that you can connect the cables easily Position the camera on or near the monitor so that people look towards the camera during calls To prevent injury when installing the VSX 8000 system in the Executive Collection Floor System one person should hold the mounting tray open while a second person installs the system Administrator s Guide for the VSX Series Connecting to the Network All VSX systems can be connected to a LAN to make IP calls The VSX 3000 IP with ISDN system includes a Quad BRI network interface which allows you to make ISDN calls using up to four BRI lines The Quad BRI network interface is built in The following network interface modules are available with the VSX 7000 and VSX 8000 systems L Quad BRI Allows you to connect to ISDN using up to four BRI lines LJ PRI Allows you to connect to an ISDN network using a PRI line This option is available for the VSX 7000 and the VSX 8000 systems LI V 35 RS 449 RS 530 Allows you to connect to third party network equipment including encryption equipment and RS 366 dialers Connecting the System to the LAN The VSX systems come standard with a LAN cable If you set up the VSX system as ISDN only it does not require a LAN connection to operate You do need to connect the system to a LAN however to use the Global Directory Server the VSX Web and to update system software using the Polycom
156. meras additional configuring 4 4 Polycom Inc Index configuring 4 2 4 3 connecting 2 14 2 15 customizing icons 4 44 4 45 customizing names 4 44 4 45 direction of movement specifying 4 3 far control of near camera 4 2 positioning 2 6 primary specifying 4 2 troubleshooting 7 20 7 21 Cameras screen 4 2 4 4 Cameras screen 4 44 cascaded calls 4 35 cause codes 0 850 Appendix 6 checklist network information 3 2 closed captions connecting a modem to receive 2 36 displaying 4 49 null modem adapter 1 12 providing audio to the captioner 4 49 providing by modem 4 50 providing by Telnet session 4 52 providing using the web interface 4 51 4 52 providing with equipment connected locally 4 51 RS 232 port configuration 4 23 4 50 4 51 troubleshooting 7 18 ways to provide 4 49 color balance adjustment 4 9 color bar test 4 9 7 7 combination audio video cables 1 8 composite to S video adapter 2 19 computer connecting to VSX 3000 2 35 conference link cable 2 22 2 33 conference link cables 1 8 1 10 Conference on Demand 3 8 general information 4 34 conference phone See VTX 1000 conference phone configuring analog phone 3 22 audio 4 15 4 17 audio for recording calls 4 13 4 14 audio for sending content 4 14 balanced audio inputs 4 16 call answering mode 4 31 call preferences 3 23 call settings 4 30 cameras 4 2 4 3 4 4 content display 4 11 4 12 Index 3 Administrator s Guide for the VSX Series director
157. mixer s Line Out C to the balanced audio left channel input white at the left end of the VSX 8000 system s rear panel Connect the mixer s Line In C to the balanced audio left channel white output Connect the mixer s Line Out D to the balanced audio right channel input red at the left end of the VSX 8000 system s rear panel Connect the mixer s Line In D to the balanced audio right channel red output Connect the mixer s RS 232 port to one of the system s RS 232 ports Administrator s Guide for the VSX Series C C After you have finished setting up the system you will need to configure the mixer s behavior Refer to Designing Audio Behaviors on page 4 15 You will also need to configure the mixer according to the documentation supplied with it To connect a powered microphone to the VSX 8000 system gt gt Connect the microphone to one of the system s balanced audio inputs After you have finished setting up the system you will need to configure the system to use the powered microphones Refer to Designing Audio Behaviors on page 4 15 You can configure the system to provide power to the microphones Connecting a VTX 1000 Conference Phone C 2 30 If you have a VSX room system you can connect a SoundStation VTX 1000 conference phone in place of a microphone pod To take advantage of the latest integration features the VSX system requires version 7 5 or later software and the V
158. ms can also use the Conference on Demand feature of Polycom s Path Navigator for multipoint calling The VSX 6000 system does not have an internal MCU and can participate in a multipoint call but cannot initiate one Depending on your VSX system model you may need to enter a multipoint option key to enable multipoint calling Entering a Multipoint Software Registration Key Before placing multipoint calls you may need to enter a multipoint software registration key To enter the multipoint software registration key 1 Go to System gt Admin Settings gt General Settings gt Options 2 Enter the multipoint key provided For information about purchasing the multipoint call option please contact your Polycom distributor www polycom com videodocumentation Chapter 4 Customizing the VSX System Configuring Multipoint Settings You can customize the way video is handled in multipoint calls to best support the types of calls your organization is making To configure multipoint video 1 Goto System gt Admin Settings gt Monitors gt Multipoint Setup 2 Configure these settings Setting Description Auto Answer Specifies whether to accept incoming multipoint calls Multipoint automatically VSX 3000 VSX 7000 VSX 8000 Multipoint Mode a Auto The view switches between Full Screen mode VSX 3000 lt and Discussion mode depending on the interaction VSX 7000 yaa between the sites VSX 8000 If multiple sites a
159. n Settings gt General Settings gt Serial Port and verify that RS 232 Mode is set to Closed Caption Verify that the modem is configured for 8 bits no parity ViewStation owners can upgrade to the latest version of software Use a VGA monitor to display graphics Be sure the laptop s refresh rate is set to 60 Hz and that the laptop and the Visual Concert VSX use the same display resolution Select the VCR Camera 3 Press Camera then press 3 Check that the VCR or DVD is connected according to the instructions in the section Connecting a VCR DVD Player on page 2 18 Refer to the manufacturer s instructions to set up the VCR or DVD correctly Advise the far site participants that their system does not support this feature and continue the call without presenting slides Go to Admin Settings gt Network gt IP gt Quality of Service and enable dynamic bandwidth www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Symptom Problem Corrective action Picture freezes Too many network line Try the call again frequently during an transmission errors Check ISDN call the error count on the Diagnostics gt Call Statistics screen to verify this Network interface cable or Replace the cable or cables cables may be bad Picture is slow or jerky The system is receiving A background with less motion provides a better video that includes a large smoother video pi
160. national code required for placing ISDN calls Access from the system location to another country VSX 3000 VSX 7000 VSX 8000 Room Telephone Indicates the telephone number of the room where the system is Number located 3 Select gt and configure these settings Setting Description Date Format and Specifies your format preference for the date and time display Time Format and lets you enter your local date and time Daylight Saving Specifies daylight savings time When you enable this option the Time system clock moves ahead one hour When you disable this option the system clock moves back one hour Time Difference Specifies the time difference between GMT Greenwich Mean from GMT Time and your location Display Time in Call Specifies the time display in a call Elapsed Time Displays the amount of time in the call Local Time Displays the local time on the screen during a call Off Time is not displayed Specifies connection to a time server for automatic system time settings Polycom Inc 4 37 Administrator s Guide for the VSX Series Customizing the Workspace Appearance You can customize your VSX system workspace appearance to suit the users environment functionally and aesthetically For example by customizing the home screen into kiosk mode users only have to select a site and press the Call button on the remote control to place a call Use the following sections to con
161. nference link connectors on the Visual Concert VSX unit The Visual Concert VSX and microphone pod s may be placed in any order 2 Connect the LAN uplink connector on the Visual Concert VSX to the LAN The LAN uplink connector is on the side farthest from the buttons This allows the Visual Concert VSX to provide LAN connections for up to three computers Do not connect the Visual Concert VSX unit s LAN uplink connector to the VSX system system The two devices require separate LAN connections The Visual Concert VSX provides VGA output at a screen resolution of 1024 x 768 pixels with a refresh rate of 60 Hz The screen resolutions and refresh rates of the connected laptop and the Visual Concert VSX must be set the same If they are not the same other people may not see the entire image Administrator s Guide for the VSX Series Refer to Setting up the Visual Concert VSX for additional set up information The Quick Tips for Visual Concert VSX provides information for people using the device in meetings Connecting an ImageShare Il If you have purchased the ImageShare II device for use with the VSX 8000 system connect it as follows To connect an ImageShare Il data collaboration unit to the system 1 Connect the VGA portion of the ImageShare II unit s cable to the VSX 8000 system s VGA input 2 Connect the audio connector on the ImageShare II unit s cable to an audio adapter 3 Connect the audio adapt
162. ng Monitor 1 configuration from non VGA to VGA or from VGA to non VGA Changing any of the following settings in the LAN Properties screens e Connect toMy LAN e Host Name e IP Address Changing how the system obtains an IP address or changing the address that you have entered manually e DNS Servers e Default Gateway e Subnet Mask e WINS Server e LAN Speed e Duplex Mode Changing any setting under Enable Remote Access on the Security screen e FTP e Web e Telnet e SNMP Changing the Web Access Port on the Security screen Changing any setting on the SNMP screen e Enable SNMP e Community e Contact Name e Location Name e System Description e Console IP Address Appendix 3 Administrator s Guide for the VSX Series Port Usage Appendix 4 The tables in this section list VSX system port usage You may need this information when you configure your network equipment for video conferencing The following table shows H 323 port usage Port Function 80 Static TCP HTTP interface optional EE mes ep 8080 Static TCP HTTP server push optional 1024 65535 Dynamic TCP H245 Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic UDP RTP video data Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic UDP RTP audio data Can be set to Fixed Ports on Polycom systems 1024 65535 Dynamic UDP RTCP control information Can be set to Fixed Po
163. ng and Connecting a Network Interface If you received a network interface module with the VSX 7000 or VSX 8000 system you may find it convenient to install it before positioning the system In conjunction with this procedure refer to the installation sheet that you received with the network interface module You will need the following network hardware if you purchased the Quad BRI PRI or serial V 35 RS 449 RS 530 network interface module If your network is You will need Quad BRI network interface module with cables NT 1 device if the system will be connected to a network that provides a U interface Up to 4 BRI lines that will not be shared with other equipment Note Do not use an NT 1 device if you connect the system to a PBX that provides an S T interface PRI e PRI network interface module with cable North America e North America Channel Service Unit CSU if the system will not be connected to a PBX network e PBX crossover cable if required for your PBX e PRI line PRI PRI network interface module with cable outside North America 75 W coaxial adapter if the network connection is via a 75 W coaxial cable PBX crossover cable if required for your PBX PRI line Serial e Serial V 35 RS 449 RS 530 network interface module V 35 RS 449 RS 530 e Third party network equipment and cables The diagram below shows a general view of how network interface modules are installed in VSX 7000 and VSX 8000 systems
164. ng data traffic from outside the network Unless the firewall is designed to work with H 323 video conferencing equipment you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network Network Address Translation NAT network environments use private internal IP addresses for devices within the network while using one external IP address to allow devices on the LAN to communicate with other devices outside the LAN If your system is connected to a LAN that uses a NAT you will need to enter the NAT Public WAN Address so that your system can communicate outside the LAN To set up the system to work with a firewall or NAT 1 Goto System gt Admin Settings gt Network gt IP gt Firewall 2 Configure these settings Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports e If the firewall is not H 323 compatible enable this option The VSX system assigns a range of ports starting with the TCP and UDP ports you specify The system defaults to a range beginning with port 3230 for both TCP and UDP Note You must open the corresponding ports in the firewall You must also open the firewall s TCP port 1720 to allow H 323 traffic If the firewall is H 323 compatible or the system is not behind a firewall disable this option TCP Ports Lets you specify the beginning value for the range of TCP and UDP Ports UDP ports used by the system N
165. ngs gt Home Screen Settings 2 Configure these settings Setting Description Dialing Display Specifies which dialing option to display e Dialing entry field Allows users to enter numbers manually e Display marquee Displays text in the dialing entry field Can be used to display user instructions Users cannot enter numbers manually when this option is selected None Removes the dialing entry field from the screen Call Quality Allows users to select the bandwidth for calls H 323 Extension Allows users to enter extensions on the home screen E 164 Allows users to access the directory System Allows users to access the System screen which includes User Settings Diagnostics and System Information Multipoint Allows users to access the multipoint dialing screen via a Multipoint VSX 3000 button on the home screen VSX 7000 VSX 8000 If you remove the System button you can still access the System screen by navigating to the home screen pressing w on the remote and selecting System 3 Select gt and configure these settings Setting Description System Name Specifies whether to display the name of the system on the home screen above the PIP window IP or ISDN Specifies whether to display the system s IP address ISDN number Information or both on the home screen VSX 3000 VSX 7000 VSX 8000 Local Date and Specifies whether to display the local date and time on the home Time screen
166. ning Speakers for use with VSX Room Systems 2 26 Connecting and Positioning Speakers to Receive Stereo wo ceseceeeseeeeeeeeeees 2 27 petting the Volume tor External Speakers corio vein nasal 2 29 Connecting a Mixer and Powered Microphones essssssessesessssiseseesessssesesnenessesesesnsnesesneseses 2 29 Connecting a VTX 1000 Conference Phone s s sssessesesssesssersrsersesserseseesesresrseseeseseeseneesenseneesees 2 30 Connecting and Positioning a VTX 1000 to Send Stereo ssssesesssssssessssersssseseeseseesrseesees 2 31 Connecting Data Collaboration Equipment sinniidunntein e aie eae waeeins 2 33 Connecting a Visual Concert VOX socuisatensticeniconteinatliouts ciate a 2 33 Connecting an ImagpeShare M irernroniceine io R A AA 2 34 Connecting the VSA 300016 aC OM PUler siensia n 2 35 Connecting Control Devices siridir aE wee svanasuvaeeventaaainunbias 2 36 Connecting RS 2 32 DPEvides srrccersdisrne a E 2 36 Connecting an IR SENSOR eessen T E ean a ne aaaeae Ieee 2 37 POW CrING ON Tie oyst enesnanans eu e i 2 37 Chapter 3 Configuring Network Use Cetine the NetWork Reddy dore ar ARa E EA ieee 3 2 Network Connectivity CHECKS ricci ates eten E A A EEEE 3 2 Configuring with the Setup Wizard sssriaoneser iden E AA juabos a taeeueaaniostatoeennases 3 3 Conticuringe LAN Froperties serorei n a A R 3 4 Conte urine IP Network SUPPORT ses cssccsavesscayumentrescantgpnegacnunbes e a 3 6 Specifying H323 DOU sia teaeeues dies
167. nistrator s Guide for the VSX Series To connect an additional monitor to a VSX room system For this system VSX 6000 Connect the additional display adapter cable option to the VGA output VSX 7000 on the rear panel of the VSX system The adapter allows you to connect a VGA S video or composite video cable jp e Connect the monitor to the additional display adapter cable using the oo appropriate cable Note You cannot connect a second television monitor directly to the system if you have already installed a VGA monitor or a projector Only one connector on the additional display adapter can be active at any given time VSX 8000 Connect the monitor to the system s monitor 2 output using an S video cm cable or Connect the VGA monitor to the system s VGA output using a VGA cable After you have finished setting up the system you will need to configure the monitor s behavior Refer to Configuring Monitors on page 4 6 and Configuring Content Display on page 4 9 C Connecting a VCR DVD Player You can connect a VCR or DVD to play material during a call If you have a VSX 7000 or VSX 8000 system you can also connect a VCR or DVD to record your video conference To set up a VCR or DVD to play 1 Place the VCR or DVD in a location that is easily accessible to call participants 2 Connect the yellow red and white connectors of the composite video cable to a the outputs on the VCR or DVD p
168. noisy More than one person at the near site is speaking or the near site is noisy The person who is speaking is moving around the room The camera is tracking to presets that are at similar angles for example a view of the whole room and a close up view of a seat in the center of the room The room setup interferes with voice tracking Large windows uncarpeted floors and the way the unit is mounted on a wall or alcove can interfere with voice tracking Far site camera control is not enabled One of the systems does not have the far site camera control capability Chapter 7 Diagnostics and General Troubleshooting Corrective action Clear the Enable Polycom StereoSurround selection on the Admin Settings gt Audio gt Audio Settings screen Use the remote control to move the camera Camera tracking is turned off when the near or far site moves your camera Press Auto on the remote control to restore tracking The camera stops tracking when participants at the far site begin speaking This prevents the camera from pointing to your monitor or audio system If the problem is background noise at the far site try setting the system to track to camera presets Reduce the noise in the room Ask participants to remain in one place when speaking Clear the presets When setting new presets do not set them at similar pan angles Consider room treatments that provide acoustic damping such a
169. not enabled at Check whether stereo is enabled on the Admin Settings the receiving site gt Audio Settings screen Echo cancellation is If you are not using the audio mixer clear the Echo enabled on the balanced Canceller selection on the second Admin Settings gt audio input Audio Settings screen This disables the stereo feature The call speed is too low Try the call at a higher speed The system only sends stereo audio in calls placed at 256 Kbps and higher Stereo audio comes from VSX 7000 VSX 8000 Swap the microphones on the Admin Settings gt Audio the wrong speaker Microphones are Settings screen incorrectly identified in the system Speakers are connected Connect the speaker on the left to the system s white incorrectly audio output connector and the speaker on the right to the red audio output connector Polycom Inc 7 25 Administrator s Guide for the VSX Series Symptom Problem Corrective action The VTX 1000 This is normal Use the VSX system remote control to adjust the system conference phone s in video calls controls do not adjust volume in video calls The Audio Meter screen Echo cancellation isin use This is normal shows a reading for The system displays the Polycom Mic but no audio line input level in this microphone pod is case connected the system receives local audio from a mixer Error Indications Symptom Problem Corrective action The System The
170. nt calls using the extension if both E 164 systems are registered with a gatekeeper and specifies the extension that gatekeepers and gateways use to identify this system The default H 323 Extension is based on the system serial number but it can be changed Your organization s dial plan may define the extensions you can use Administrator s Guide for the VSX Series Setting Description Outbound Call For systems using a gatekeeper specifies whether calls initiated Route by this system should be handled as IP calls sent through a gateway or as ISDN Gatekeeper IP If you chose to use an automatically selected gatekeeper this Address area displays the gatekeepers IP address If you chose to specify a gatekeeper enter the IP address here Alternate If you chose to specify a gatekeeper you can specify other Gatekeepers gatekeepers that the system can use if the primary gatekeeper is not available Use Lets you specify whether multipoint calls use the system s internal PathNavigator for multipoint capability or the PathNavigator Conference on Demand Multipoint Calls feature This feature is available only if the system is VSX 3000 Configured for multipoint calling and VSX 7000 l VSX 8000 Registered with a PathNavigator gatekeeper Using PathNavigator s Conference on Demand Feature If your organization uses Polycom s PathNavigator you can use PathNavigator s Conference on Demand feature to place multipoint
171. nt received a message that includes element contents invalid information in the information element This is usually due to a D channel error Message not The remote equipment received a message that does compatible with call not correspond to the current state of the connection state This is usually due to a D channel error Recovery on timer A time out has triggered an error handling recovery expiry procedure This problem is typically temporary unspecified cause applies 127 Interworking An event occurred within a network that does not unspecified provide causes for the action that it takes The precise problem is unknown ISDN layer 1 and or User needs to check cabling ISDN adapter status and 2 link not established network connections ISDN layer 3 There is either a switch protocol error or in the United connection to the States or Canada a SPID assignment problem ISDN switch network inactive 97 100 101 102 Protocol error An unspecified D channel error when no other standard 145 146 255 ISDN command The ISDN signaling code has encountered an error processing error processing an ISDN action ISDN adapter busy wait and retry Appendix 9 Administrator s Guide for the VSX Series PathNavigator Error Codes The following table lists PathNavigator error codes Code Cause Description 150 No Network The network does not have enough resources to Resources complete your call Try calling at a
172. o set up and operate the system color coded buttons correspond to system features LAN cable Connect the system to the IP network with the LAN cable Polycom Inc 1 9 Administrator s Guide for the VSX Series Name Component Description S Video cable Connect a monitor with the S video cable Conference link Connect the microphone pod or the cable optional Visual Concert VSX data collaboration unit with the conference link cable Hardware kit The hardware kit includes Reusable cable ties Cable tie mounts Disks of hook and loop material Vinyl feet Batteries for the remote control Documentation Read Me First Setting Up the VSX 7000 System VSX Documentation Library on CD 1 10 www polycom com videodocumentation VSX 8000 Chapter 1 Introducing the VSX Series The VSX 8000 system includes the following components Name Component VSX 8000 S Video cable S Video adapters Audio cable LAN cable Telephone cable Power cord Remote Control Hardware kit Polycom Inc Description The VSX 8000 system is a compact rack mount system for custom integration Connect a monitor with the S video cable Use with standard S video cables to connect the main camera and main monitor to the system s BNC connectors Connect the system s audio output to the monitor or to an external audio system Connect the system to the IP network with the LAN cable Connect the system to a teleph
173. odem To configure the system to work with a modem 1 Goto System gt Admin Settings gt General Settings gt Serial Port 2 Configure these settings Setting Description Baud Rate Set the baud rate to the same value as the modem RS 232 Mode Select Closed Caption 3 Configure the modem for 8 bits no parity You may also need to configure the modem to ignore DTR and to answer automatically Administrator s Guide for the VSX Series Designing the User Experience You can configure the following general system behaviors to accommodate the needs of your organization User Access to Settings and Features Passwords and Security Options AES Encryption Call Settings Call Answer Mode Multipoint Calling Directory Settings Date Time and System Location Workspace Appearance DOO wooOOUUHO UU OU Remote Control Behavior Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see To maintain this security level You can allow users to High Call only the numbers you specify on the home screen Kiosk mode See Using the System for Specialized Applications on page 4 28 and Designing the Home Screen on page 4 39 Medium Place calls using the restrictions you specify for length of call type of call and use of the directory See Limiting What Users Can Do With th
174. olycom Ltd f rklarar harmed att denna VSX system verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG CE Mark LVD and EMC Directive This VSX system has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC and 73 23 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX UK Mains Powered POTS Voice Telephony Without Emergency 000 Dialing Warning This equipment will be inoperable when mains power fails O28 IL HPL AS SIRS ERS VCCI PREZES 7 JAAR CT TORE Ae CRASS ct EREZET E BODES COYRICIEAS MORRO dk SARINA EDV E J z Safety and Legal Notices 5 Administrator s Guide for the VSX Series I A Bors m FEAR RAHA AEP cues yt F nj Peni E H Ar HY AES kB Fi AE LAAT SF E ol AAS 7822 AAMAS SSS St F 7 0 Ou EA EE ASAE Ol SS FSISAL Sej Got Bao SS TAIRE Hole 738322 MESHA HretL Ct Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed Installation Instructions Installation must be performed in accordance with all relevant national wiring rules Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily
175. omposite speaker system Required Connect to LAN Monitor Polycom Inc 2 3 Administrator s Guide for the VSX Series VSX 7000 Back Panel RS 232 port VCR DVD inputs ee ea paneer pla etl Optional Connect VCR DVD output to play second camera control or other content into calls RS 232 device VGA output Optional Connect additional S Video input display adapter for use witha Optional Connect a TV or VGA monitor or a second camera projector Power switch Power S Video output nalts Required except for equired Connect composite monitors subwoofer Connect to TV monitor Conference link connector Composite video connector Audio outputs Sey w T e Optional required for Optional Connect VCR pod 7 ae or Visua composite TV monitors audio input to record calls Concert VS Connect VCR video input to or connect to external LAN connector record calls or to composite speaker system Required except for monitor ISDN only installations Connect to LAN 2 4 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware VSX 8000 Back Panel IR sensor input Optional Connect Camera 1 Y and C inputs external IR sensor Required Connect main S Video and audio camera inputs Optional Connect Analog phone S Video input VCR DVD to play connection Optional Connect Optional Connect second camera Balanced audio inputs analog phone line Optional Connect mixer VGA input or powered microphones
176. on Chapter 7 Diagnostics and General Troubleshooting System Screens Quick Reference These screens allow you to view information about the system configure the system and diagnose performance issues if they arise They are available on the system and through the VSX Web To view information about the system go to the home screen and select System Then choose the type of information you need This choice Presents this information or capability Admin Settings User interface customization system customization security dialing requirements and network configuration key enabled options Global Management System information Diagnostics System status and performance and system tests The VSX Web also offers the Send Message function and provides access to the Call Detail Report System Information Identifying information Utilities Call scheduler and calendar VSX 6000 VSX 7000 and VSX 8000 systems also include a streaming utility User Settings System behavior and appearance Polycom Inc 7 3 Administrator s Guide for the VSX Series Diagnostic Screens You can view network statistics and perform diagnostic tests from the VSX system s Diagnostics screens To access the Diagnostics screens on the system gt gt Go to System gt Diagnostics To access the Diagnostics screens from the VSX Web 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example
177. ond in any way The system starts in the software update screen The system restarts over and over Problem The power switch is off Note VSX 3000 systems have three power switches The power cord is not connected The power outlet is not active or the system s power supply is not operating properly The system software is corrupted or not loaded properly The socket is corroded Corrective action Turn on the power switches for the system and all equipment connected to it VSX 3000 VSX 6000 Make sure the power pack is connected to a power outlet and that its power cords are seated securely VSX 7000 Make sure that the system is connected to the subwoofer and that the subwoofer is connected to a power outlet The power for the system is supplied by the subwoofer so it must be connected in order for the system to work VSX 8000 Make sure that the system s power cord is in place and that it is connected to a power outlet Check the power outlet by unplugging the system and plugging in a lamp radio or other small appliance If it does not operate the outlet is not active connect the system to a different outlet If the outlet is active the problem is in the system s power supply In this case call Polycom Technical Support and arrange to return the system for service Load the system software from your PC For instructions on how to do this refer to Keeping your Software Current
178. one See VTX 1000 conference phone speakers configuring 4 17 connecting 2 25 2 26 connecting for stereo 2 27 positioning for stereo 2 28 setting volume 2 29 subwoofer 4 17 testing 7 7 troubleshooting 7 24 www polycom com videodocumentation speed call 3 24 6 3 multipoint dialing Appendix 2 speed dial 4 41 Speed Dial list 4 41 SPIDs automatic configuration 3 14 3 15 entering manually 3 15 split screen See dual monitor emulation stabilizer feet installing 2 6 statistics call 6 3 system 6 1 status call 7 5 network and call diagnostic tools 7 4 serial V 35 RS 449 RS 530 7 6 system 3 27 7 4 stereo connecting speakers 2 27 positioning microphones 2 24 positioning speakers 2 28 StereoSurround configuring 4 19 enabling 4 16 general information 2 23 2 27 2 31 4 18 testing 4 19 streaming 4 47 Streaming Announcement 4 47 Streaming screen 4 47 Streaming web interface 4 48 streaming See web streaming Subnet Mask setting 3 5 subwoofer configuring 4 17 installing network interface module 2 11 positioning 2 26 2 28 2 38 setting volume 4 17 VSX 7000 connecting 2 38 Subwoofer Level setting 4 17 Subwoofer Speaker setting 4 17 4 19 subwoofer VSX 7000 illustration 1 9 suffix gateway 3 9 S video cables 1 10 1 11 S video to BNC adapter 1 11 2 14 Switch Protocol setting 3 17 switch protocol ISDN 3 14 3 15 switch power 2 38 Polycom Inc Index system lights 7 27 name 4 40 positioning 2 6 2 7
179. one line Connect the system to a power source The remote control is designed to make it easy to set up and operate the system color coded buttons correspond to system features The hardware kit includes Reusable cable ties Cable tie mounts Disks of hook and loop material Vinyl feet Batteries for the remote control Administrator s Guide for the VSX Series Component Rack mount brackets and screws Adapters l Composite video adapters Null modem adapter Spring cage connectors DB 9 adapter Documentation Description Attach the brackets to the system if you need to mount it in a rack Use the composite video adapters with VCR cables The spring cage connectors fit the balanced audio and infrared sensor connectors on the system and allow you to re terminate cables if necessary Use the null modem adapter with a serial cable when connecting the VSX 8000 system to a modem for closed captioning Use the DB 15 to DB 9 adapter when connecting a PowerCam to the camera 1 control connector Read Me First Setting Up the VSX 8000 System VSX Documentation Library on CD www polycom com videodocumentation Chapter 1 Introducing the VSX Series Other Equipment You Can Use with the VSX System In addition to the accessories that come with your system you can connect your choice of the following equipment VSX 3000 Q DVD or VCR Play material during a call L Document camera
180. onfiguring 2 36 configuring to receive closed captions 4 23 connecting to receive closed captions 2 36 Monitor 1 settings 4 6 Monitor 2 settings 4 7 Monitor Far Site Audio setting 4 17 monitors aspect ratio specifying 4 6 4 7 color balance adjustment 4 9 configuring 4 6 4 7 4 12 connecting 2 17 2 18 displaying graphics 4 7 Appendix 1 troubleshooting 7 11 7 17 7 18 video format specifying 4 6 4 7 Monitors screen 4 6 4 12 Monitors screen 7 17 mounting brackets installing 2 7 multicast IP address 4 47 multicasting 4 47 multipoint calls answer mode 4 31 auto answer 4 33 button on home screen 4 40 cascaded 4 35 configuring 4 33 dialing speed information Appendix 2 display mode 4 33 general information 4 32 software registration key 4 32 using PathNavigator Conference On Demand 3 8 Multipoint Mode setting 4 33 Multipoint Setup screen 4 33 Mute Auto Answer Calls setting 4 15 muting Polycom microphones 4 16 My Contacts list 4 41 Polycom Inc Index N name camera 4 44 4 45 displaying in directory 3 25 DNS 3 4 H 323 3 6 3 7 host 3 4 SIP 3 10 system 3 7 4 40 system setting 4 36 NAT configuring 3 12 3 13 description general information 3 12 Public WAN Address setting 3 13 NAT Configuration setting 3 13 NAT is H 323 Compatible setting 3 13 Near End Loop test 7 6 network configuring using the setup wizard 3 3 diagnostic tools 7 4 interface lights 7 28 IP configur
181. onnecting 2 30 preferences call 3 23 Preferred Speed for Placing Calls setting 3 24 Preferred Speeds screen 3 24 prefix outside line 3 19 prefix gateway 3 9 presets See camera presets PRI line signaling formats 3 16 PRI channels configuring 3 18 PRI network interface configuring 3 16 3 17 connecting 2 12 hardware requirements 2 10 PRI Video Number setting 3 16 Primary Camera setting 4 2 4 4 profiles managing with VSX web 5 4 storing 5 4 uploading 5 4 projector connecting 2 20 connecting to Visual Concert VSX 2 20 Pro Motion specifying when to use 4 3 Pro Motion video when used 1 2 protocol audio 6 3 ISDN line signaling 3 16 ISDN switch 3 14 3 15 3 17 video 6 3 Proxy Server setting 3 10 PTZ cameras See cameras Pulse Width setting 3 20 PVEC Polycom Video Error Concealment 3 11 Q Q 850 cause codes Appendix 6 Quad BRI network interface configuring 3 14 connecting 2 12 hardware requirements 2 10 lights 7 28 VSX 3000 connecting 2 9 Polycom Inc Index quality call 7 18 7 19 Quality of Service screen 3 11 7 18 R rack mounting brackets installing 2 7 rear panel view VSX 3000 2 2 VSX 6000 2 3 VSX 7000 2 4 VSX 8000 2 5 Recent Calls accessing with the remote control 4 46 button on home screen 4 31 recent calls button on home screen 4 41 list 6 5 See also Call Detail Report CDR recording calls configuring audio 4 14 registering with Global Directory Server 3 25 Registrar Server
182. ontent display 4 12 test calls 3 26 TV See monitors Type of Service setting 3 11 Type of Service Value setting 3 11 U UDP Ports setting 3 12 updating software 3 27 UPnP specifying 3 13 Use Gatekeeper setting 3 7 Use PathNavigator for Multipoint Calls setting 3 8 Use RTS Signal for Resync Pulse setting 3 20 Use the Following IP Address setting 3 4 User Alert Tones setting 4 15 user alerts volume 4 15 User Name SIP 3 10 User Settings list of 4 26 user settings allowing access 4 28 auto answer 4 31 backlight compensation 4 2 camera presets 4 5 far control of near camera 4 2 Index 14 muting auto answer calls 4 15 PIP 4 7 User Settings screen allowing access 4 28 utilities 4 48 7 3 V V 35 Ports Used setting 3 19 V 35 RS 449 RS 530 network interface modules 1 5 V 35 RS 449 RS 530 screen 3 19 7 6 V 35 RS 449 RS 530 See serial V 35 RS 449 RS 530 VCR troubleshooting 7 18 VCR Far and Near Audio setting 4 14 VCR Audio In setting 4 14 VCR Audio In Mode setting 4 12 4 13 VCR Far and Near Audio setting 4 17 VCR DVD Audio Out Always On setting 4 3 configuring 4 13 configuring audio 4 14 configuring to play 4 13 connecting to play 2 18 connecting to record 2 19 VCR DVD screen 4 14 VCR DVD Audio Out Always On setting 4 13 VCR DVD In Level setting 4 13 VCR DVD Out Level setting 4 13 VGA cables 1 7 VGA monitors connecting 2 17 2 18 VGA Output with No Graphic
183. or 3 3 administrator deleting 4 25 7 8 administrator setting 4 25 4 28 Global Directory 3 25 meeting setting 4 28 SIP authentication 3 10 PathNavigator 3 8 PathNavigator Error Codes Appendix 10 PathNavigator using for multipoint calls 3 8 4 34 PBX unaccepted calls 7 15 PC See computers People Content enabling 3 23 V 35 broadcasting 3 21 People Content IP Index 10 enabling 4 10 general information 4 10 installing on a PC 4 11 requirements 4 10 picture in picture See PIP PING screen 7 6 7 13 PING test 7 6 PING web interface 7 6 PIP configuring 4 7 troubleshooting 7 19 Place a Call screen See home screen placing test calls 3 26 point to point calls answer mode 4 31 Polycom StereoSurround setting 4 19 Polycom StereoSurround kit installing 2 27 Port Usage Appendix 4 ports fixed 3 12 SIP proxy server 3 10 SIP registrar server 3 10 TCP 3 12 UDP 3 12 positioning camera 2 6 microphones 2 22 2 23 microphones for stereo 2 24 speakers for stereo 2 28 subwoofer 2 26 2 28 system 2 6 2 7 VSX 7000 subwoofer 2 38 VTX 1000 conference phone for stereo 2 32 POTS See analog phone power connecting 2 38 resetting system 7 8 power cord 1 11 2 38 power supply 2 38 warranty advisory 2 37 power supply illustration 1 8 power switch 2 38 power switches VSX 3000 2 38 PowerCam connecting 2 14 PowerCam Plus connecting 2 14 powered microphones configuring 4 16 4 17 4 21 www polycom com videodocumentation c
184. ote You must also open the firewall s TCP port 1720 to allow H 323 traffic 3 12 www polycom com videodocumentation Chapter 3 Configuring Network Use Setting Description NAT Configuration Lets you specify whether the system should determine the NAT Public WAN Address automatically If the system is behind a NAT that allows HTTP traffic select Auto If the system is behind a NAT that does not allow HTTP traffic select Manual If the system is not behind a NAT or is connected to the IP network through a Virtual Private Network VPN select Off If the system is behind a firewalled NAT router that is UPnP Universal Plug and Play certified select UPnP Many routers used in homes and small businesses support UPnP NAT traversal If this is your situation try selecting UPnP first If this selection does not work for your router select Auto or Manual NAT Public WAN Displays the address that callers from outside the LAN use to Address call your system If you chose to configure the NAT manually enter the NAT Public Address here NAT is H 323 Specifies that the system is behind a NAT that is capable of Compatible translating H 323 traffic Address Displayed Lets you choose whether to display this system s public or in Global Directory private address in the Global Directory Systems deployed outside a firewall are potentially vulnerable to unauthorized access Visit the Polycom Security Center at www polycom com
185. our system is configured with the correct number www polycom com videodocumentation Chapter 3 Configuring Network Use Checking System Status The System Status screen provides detailed information about system settings IP and ISDN connections time server connections and other information that is important to the functioning of the system For an explanation of any of the status items select the item and press on the remote When there is a change in system status or a potential problem you see an alert at the bottom of the Place a Call screen To view System Status information gt gt Go to System gt Diagnostics gt System Status To get information about a status message gt gt Select the status message and press or on the remote control Keeping your Software Current 5 Polycom Inc If you have Internet access and a software key you can use the web based Softupdate application to update the VSX Series software If you do not have Internet access your reseller can supply you with the VSX Series software update on CD ROM To update your software via the Internet 1 Before you begin read the Release Notes available at the Polycom Resource Center at www polycom com for information about the latest software version 2 Find your product page at the Polycom Product Resource Center and download the VSX Series software update file in zip format 3 Double click the software zip file to
186. over bearer capability available Service or option not The network or remote equipment is unable to provide available the requested service option for an unspecified reason unspecified This might be a subscription problem Invalid call reference The remote equipment received a call with a call value reference that is not currently in use on the user network interface Identified channel The receiving equipment is requested to use a channel does not exist that is not activated on the interface for calls A suspended call The network received a call resume request that exists but this call contained a call identity information element that does identity does not not match any suspended call that is already suspended No call suspended The network received a call resume request when there was not a suspended call pending This might be a transient error that will be resolved by successive call retries Call having The network received a call resume request containing requested call a Call identity information element for a call that was identity has been cleared while suspended either by timeout or by the cleared remote user Incompatible Indicates that an attempt was made to connect to destination non ISDN equipment such as an analog line Invalid transit The ISDN exchange was asked to route the call through network specified an unrecognized intermediate network 84 Call identity in use The network received a call suspen
187. peaker are both On Ensure that each person who speaks is facing a microphone and is close enough to it Ask the far site to check the cable to the microphone Try the call again later Go to System gt Admin gt Network gt ISDN Change the ISDN Voice Algorithm selection aLaw or uLaw Turn up the volume on the appropriate device After that you can use the remote control to adjust the volume Check audio output using the Speaker Test screen under Diagnostics gt Audio You should hear a 400 Hz tone Ask someone at the far site to speak into the microphone and check the Far Site Audio meter on the Audio Meter screen under Diagnostics gt Audio to determine whether your system is receiving audio Check the system s audio connections to the monitor or to the external audio system if one is connected Verify that the system is connected to the correct audio connectors on the monitor www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting Symptom Problem Corrective action The people at the far site The people at your site are Move closer to the microphone cannot hear you too far from the microphone Your system s microphone Check your system for one or more of these mute is muted indications e Near site mute icon on the screen e VSX 3000 System indicator is red e VSX room system Microphone pod s mute light is on To unmute the system press the amp
188. place it in a large room or you can connect headphones to listen to calls privately To connect desktop speakers to the VSX 3000 1 Connect the cable from the desktop speakers to the system s audio output on the back panel This connector provides conference audio only 2 Connect the speakers power supply to a power source To connect headphones to the VSX 3000 gt gt Connect the cable from the headphones to the headphone connector on the front of the system If you have connected a PC to the VSX 3000 system audio from the PC will be heard over the headphones along with the conference audio Connecting headphones will also turn off the PC s internal speakers Polycom Inc 2 25 Administrator s Guide for the VSX Series Connecting and Positioning Speakers for use with VSX Room Systems You may connect external speakers to the VSX room system to take full advantage of Polycom s StereoSurround feature or to enhance the sound in large rooms After you have finished setting up the system you will need to configure the behavior of the external speaker system Refer to Designing Audio Behaviors on page 4 15 When you power on the external speaker system after completing the installation you will need to select the audio source to which you connected the cable CD or aux To connect an external speaker system and position the speakers 6 j 1 Connect the VSX system s audio outputs to the external speaker sys
189. ple Content Select this option if you know that H 239 is supported by the far sites you will call Note If callers experience issues when sharing content deselect Enable H 239 7 VSX 8000 Go to System gt Admin Settings gt Audio gt Audio Settings 8 Select gt three times and configure this setting Settings Description VCR Audio In Set VCR Audio In Mode to Visual Concert to share audio Mode content Configuring VCR DVD Player Settings You can connect a VCR or DVD player to play recorded material during a call For information about connecting a VCR see the section Connecting a VCR DVD Player on page 2 18 4 12 www polycom com videodocumentation Chapter 4 Customizing the VSX System With VSX 6000 VSX 7000 and VSX 8000 systems you can connect a VCR or DVD player to record your video conference You can also connect two VCRs to play material and record the conference at the same time The VCR inputs are active when you select camera 3 To configure general VCR DVD player audio settings 1 Goto System gt Admin Settings gt Audio 2 Select gt three times and configure these settings Setting Description VCR Audio In Select VCR when playing a VCR into the system Mode Select Visual Concert or ImageShare II when sharing content using a Visual Concert VSX or ImageShare II unit VCR DVD In Level Sets the volume at which the VCR DVD player plays relative to other audio from the system VCR DV
190. ply to the power connector on the back of the system Connect the power cord to the power supply Plug the power supply into an electrical outlet Press the power switch on the back of the system VSX 7000 Place the subwoofer directly below the main monitor if possible If you install the VSX 7000 system in a cart or cabinet ensure that the subwoofer is not enclosed behind a solid door Placing any solid object in front of the subwoofer interferes with the sound Connect the subwoofer cable to the power connector on the back of the system Connect the power cord to the subwoofer Plug the subwoofer into an electrical outlet Press the power switch on the back of the system VSX 8000 Connect the power cord to the power connector on the back of the system Plug the power cord into an electrical outlet Press the power switch on the front of the system The light turns green 2 38 www polycom com videodocumentation Polycom Inc Configuring Network Use This chapter lists the information you need to get your network ready for video conferencing Once you ve gathered that information you can begin configuring the system s network options Details on how to perform this configuration are also included in this chapter When you power on your system for the first time the setup wizard detects the system s IP and ISDN connections and leads you through the minimum configuration steps required to place a call
191. puter aided transcription software To supply closed captions using equipment connected directly to the serial port 1 Ensure that the PC and the VSX system are configured to use the same baud rate and parity settings 2 Go to System gt Admin Settings gt General Settings gt Serial Port and set the RS 232 mode to Closed Caption 3 On the PC start the transcription application 4 Enter text using the stenographic machine connected to the PC 5 To stop sending closed captions close the transcription application Via VSX Web Closed captioners can provide captions from inside the conference room or from a remote location by entering the captions directly into VSX Web as shown in the following diagram VSX Web VSX System LAN _ ah To supply closed captions for a conference using VSX Web 1 Ona PC open a web browser 2 Inthe browser address line enter the IP address of the system for example http 255 255 255 255 to go to the system s web interface Polycom Inc 4 5 Administrator s Guide for the VSX Series 3 Goto System Setup gt Utilities gt Closed Caption 4 Log in using this information User Name Your name Password Meeting password defined for your video conferencing system 5 Inthe Closed Caption screen type the caption text into the text field Text wraps to the next line after 59 characters 6 Press Enter to send the text to the sites in the conference Vi
192. r IP address IP Network Service Provider or system administrator Your network uses a Gatekeeper address IP Network Service Provider or gatekeeper system administrator Your system is behind a Firewall information IP Network Service Provider or firewall system administrator ISDN address for BRI ISDN Service Provider PRI or V 35 RS 449 RS 530 capability SPIDs North America ISDN Service Provider only ISDN switch protocols switch ISDN switch protocols ISDN Service Provider Service Provider www polycom com videodocumentation Chapter 3 Configuring Network Use Configuring with the Setup Wizard Polycom Inc When you power on your system for the first time the setup wizard detects the system s IP and ISDN connections and leads you through the minimum configuration steps required to place a call If you need more information about these steps refer to the corresponding sections in this chapter This guide covers network types used worldwide Please note that not all network types are available in all countries The setup wizard allows you to set an administrator password which allows you to limit access to the Admin Settings If you set an administrator password make sure you remember it If you forget the password you will have to reset the system delete the system files and run the setup wizard again in order to access the Admin Settings and reset the password You cannot set the administrato
193. r password from a remote location You can run the setup wizard or view the configuration screens in either of these two ways Q Inthe room with the system Use the remote control to navigate the screens and enter information You can use the number pad on the remote control to enter text just like you can with a cell phone L From a remote location Use a web browser to access VSX Web To do this you need to know the IP address of the system Polycom recommends using Microsoft Internet Explorer 6 0 or later You can use VSX Web to configure all of the system settings except the remote management settings These settings must be configured on the local system by an administrator For more information about VSX Web refer to Accessing VSX Web on page 5 2 Administrator s Guide for the VSX Series Configuring LAN Properties If your system is part of a LAN use this section to configure the system to work with the LAN To configure LAN properties 1 Goto System gt Admin Settings gt LAN Properties 2 Configure these settings Setting Description Connect to my Specifies whether the system is part of the LAN EAIN Changing this setting causes the system to restart Allow IP Calls Enables the system to make and receive IP calls Indicates the system s DNS name Changing this setting causes the system to restart IP Address Specifies how the system obtains an IP address e Obtain IP address automatically
194. r on the back panel of the system or Connect a single RCA cable to the composite video connector on the camera and to the VCR DVD video input PTZ cameras Connect the camera s control cable to the system s RS 232 port Connect the camera s power pack or cord to a power outlet Note If you connect cameras or other devices to both the camera 2 S video connector and the camera 2 composite connector the system only accepts the signal from the S video connector Connect one end of the yellow S video cable to the camera Connect the other end of the S video cable to the camera 2 S video connector on the system s rear panel PTZ cameras Connect the camera s control cable to one of the system s RS 232 ports Connect the camera s power pack or cord to a power outlet After you have finished setting up the system you will need to configure the camera s behavior Refer to Configuring Camera Settings and Video Quality Options on page 4 2 Administrator s Guide for the VSX Series Connecting a Monitor The VSX 3000 system comes with an integrated monitor If you have a VSX room system you need to connect a monitor to the system This may be an NTSC or PAL television monitor depending on your system If you have a VSX 8000 system you may use a VGA monitor instead To prevent injury while positioning displays on the Executive Collection Floor System two people should lift the display and a third person should
195. re talking at the same time Discussion mode is used If one site is talking uninterrupted for at least 15 seconds the speaker appears full screen Discussion All sites are displayed at the same time in separate windows on the display This mode is also called continuous presence Presentation The speaker sees all other sites in discussion mode while the other sites see the speaker in full screen mode Full Screen The site that is speaking is shown in full screen to all other sites This mode is also called voice activated switching Polycom Inc 4 33 Administrator s Guide for the VSX Series Configuring with PathNavigator s Conference on Demand Feature If your organization uses Polycom s PathNavigator you can use PathNavigator s Conference on Demand feature to place multipoint calls with up to 10 sites including the site that places the call In order to place calls using PathNavigator you need to LI Register your VSX system with PathNavigator L Configure your VSX system to use PathNavigator for multipoint calls see Configuring the System to Use a Gatekeeper on page 3 7 and _ Create a multi site entry in the Directory that can be used to place the multipoint call Things to Note when Using PathNavigator s Conference on Demand LI Once the call begins users cannot add another site to the call even if the site was in the call originally and is attempting to rejoin Because of this yo
196. rt 68 of the FCC rules and the rules adopted by the ACTA On the Network Interface Module of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXxX If requested this number must be provided to the telephone company This equipment may not be used on a coin service or party line If you experience trouble with your VSX system disconnect it from the telephone line to determine if the registered equipment is malfunctioning For repair or warranty information please contact Polycom Inc at 1 888 248 4143 or 4750 Willow Road Pleasanton CA 94588 2708 USA Contact information may also be found at http www polycom com If the system is causing harm to the network the telephone company may request that you disconnect it until the problem is corrected If your VSX system causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it is necessary Your telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of your equipment If they do you will be given advance notice so that you may make any changes necessary to maintain uninterrupted service The REN is useful to determine
197. rts on Polycom systems The following table shows GMS port usage Function FTP Software upgrades and provisioning for VSX systems and A FTP FTP Telnet trace log HTTP Pulling VSX system ViewStation and VS4000 acs 60 HTTP Stare unas Poner amp Prosonng over 3601 Proprietary Data Traffic GAB data www polycom com videodocumentation Polycom Inc Appendix The following table shows other VSX port usage Port Function FTP Software upgrades and GMS provisioning Telnet For diagnostics Appendix 5 Administrator s Guide for the VSX Series 0 850 Cause Codes The following table describes codes that the ISDN switch sends to the VSX system to indicate call status Although the codes are standardized each ISDN service provider defines them differently Because of this the definitions in the table may not exactly match the messages that you see OF ole ME O7 Li Definition 1 Unassigned number The switch received the sent ISDN number in the correct format but no destination equipment uses the number 2 No route to specified The ISDN exchange does not recognize the transit network intermediate network through which to route the call 3 No route to The intermediate network through which the call is destination routed does not serve the destination address Channel The specified channel does not provide adequate unacceptable service quality to accept the requested connect
198. s setting 4 11 VGA resolution 2 33 VGA Resolution setting 4 12 video color balance adjustment 4 9 diagnostics 7 7 error concealment 3 11 Motion setting 4 3 port web streaming 4 47 protocol 6 3 Sharpness setting 4 3 troubleshooting 7 11 7 16 7 17 7 18 7 19 video format monitor 1 4 6 www polycom com videodocumentation monitor 2 4 7 Video Format setting 4 4 Video Format setting V 35 broadcasting 3 21 Video Protocol setting V 35 broadcasting 3 21 Video Quality screen 4 3 4 4 Visual Concert VSX 1 5 as a LAN hub 2 33 configuring 4 11 connecting 2 33 valid configurations 2 21 2 30 VGA output resolution 2 33 voice over enabling 3 23 voice only calls 3 23 volume adjusting 7 23 alert tones 7 23 audio line in 4 16 bass 4 17 call recording 4 13 master control 4 17 sound effects 4 15 7 23 speakers setting 2 29 subwoofer 4 17 treble 4 17 troubleshooting 7 23 VCR DVD setting 4 13 Vortex mixer configuring 4 20 connecting 2 29 VPN configuring 3 13 VSX web accessing 5 2 managing directories 5 5 managing system profiles 5 4 room monitoring 4 29 5 3 VSX web interface accessing diagnostic screens 7 4 Call Detail Report 6 6 sending message 7 2 VTX 1000 conference phone connecting 2 31 positioning for stereo 2 32 telephone number 3 22 valid configurations 2 30 W Web Access Port setting 4 29 Polycom Inc Index web access controlling 4 29 web browser requirements 3 3 Web Director
199. s Guide for the VSX Series Setting Description Enable Polycom Specifies whether integrated and attached Polycom Microphones microphones are enabled You can disable this option to turn off VSX 3000 system s integrated microphone VSX 6000 VSX 7000 and VSX 8000 microphone pods VTX 1000 integrated microphones VTX 1000 extended microphones Disable this setting in the following situations e You have a VSX system integrated with both a Vortex mixer and a VTX 1000 conference phone e You have an external handset headset or lapel microphone attached to a VSX system line input This option is automatically disabled if a line input is set to Audio Mixer echo cancellation is enabled on a line set for Audio Mixer and stereo is enabled Enable Polycom Specifies that Polycom StereoSurround is used for all calls tereoSurround I Sere To send or receive stereo audio make sure your VSX system is set up as described in Connecting Audio Equipment on page 2 21 Your system can receive stereo audio even when it cannot send stereo VSX 7000 When you use an audio mixer with stereo enabled the microphone pods are disabled VSX 8000 When you use the Balanced In echo canceller with stereo enabled the microphone pods are disabled 3 Select gt and enter line input settings Setting Description Line Input Red Specifies the equipment you are connecting to the audio input i connectors on the back of the unit an au
200. s carpeting and curtains Ask the participants at the far site to aim the camera Ask the participants at the far site to aim the camera Administrator s Guide for the VSX Series Audio Symptom Problem No audio at your site The far site is muted The volume may be turned all the way down VSX 7000 The midrange speaker and subwoofer may be turned off This happens if stereo is enabled This is possible even when you have not set up the system to use stereo The far site s microphones are not placed correctly is not connected or does not have power Too many line errors ISDN voice algorithm is incorrect The volume is turned all the way down on the monitor or external audio system The monitor s audio inputs are not connected properly The system s audio outputs are not connected properly The far site s microphone Corrective action Look for the far site Mute icon Ask the far site to unmute the microphone Note The far site s microphone may be muted even if you do not see a far site Mute icon Use the remote control to turn up the volume Check the monitor s or external audio system s volume setting Then check the system s audio output using the Speaker Test screen under Diagnostics gt Audio You should hear a 400 Hz tone Go to System gt Admin gt Audio Settings and select twice Make sure that Midrange Speaker and Subwoofer S
201. se with a Touch Panel Control The VSX 7000 system provides one RS 232 port the VSX 8000 system provides two You can use the RS 232 port to LI Provide control signals to a PTZ camera or a Polycom Vortex mixer L Receive control signals from a touch panel control LI Receive closed captions from a captioning service using a modem or directly from a captioner s PC via Telnet LI Pass data to an RS 232 device connected to the serial port of the far site system LI Provide a Telnet trace for debugging On the VSX 8000 system you can only set one RS 232 port at a time to Debug mode The VSX 7000 and VSX 8000 systems have a serial port that you can configure for use with a touch panel control To configure the serial port for a touch panel 1 Goto System gt Admin Settings gt General Settings gt Serial Port 2 Configure these settings Setting Description Baud Rate Set the baud rate to the same value that it is set on the touch panel control RS 232 Mode Select Control This allows any device connected to the RS 232 port to control the system For a list of all available API commands see the ntegrator s Reference Manual for the VSX Series available at www polycom com videodocumentation www polycom com videodocumentation Chapter 4 Customizing the VSX System Configuring for Use with a Modem Polycom Inc The VSX 7000 and VSX 8000 systems can receive closed captions from a captioning service via m
202. specified For recurring calls you can indicate whether you want the system to automatically make the call daily weekly or monthly Administrator s Guide for the VSX Series Easy Installation Q Security Firewall UPnP support VSX systems offer support for routers that support UPnP Universal Plug and Play NAT traversal extending the reach of video conferencing systems into homes and small businesses Easy configuration wizard The system setup wizard detects your network connections and guides you through configuring the system to work on an IP network or an ISDN Use AES encryption Enable the AES encryption option to automatically encrypt calls to other AES capable systems without external encryption equipment Connect encryption equipment to the system Add the optional serial V 35 RS 449 RS 530 network interface module to the VSX 7000 or VSX 8000 system Use an optical dialing isolator The serial V 35 RS 449 RS 530 network interface module supports NSA approved optical dialing isolators Control remote access The local administrator can specify which remote management interfaces can be used FIP Telnet or the VSX Web interface The local administrator may choose not to allow remote management Set the web access port Enhance call security by specifying the web access port to be used by VSX systems Remote Management E Q Room monitoring Administrators of VSX systems can mon
203. ssword is the unit s serial number Too many managers are Only five system managers are allowed at any one time logged into the system To log everyone out restart your system Calling Symptom Problem Corrective action Error message occurs The system is not Verify that the LAN cable is connected properly when placing an IP connected to the LAN H 323 call The system s LAN cable is Replace the system s LAN cable bad The far site is not Use the PING test System gt Diagnostics gt Network gt connected PING to determine whether the far site is accessible to your system If the test fails the far site system is unavailable The system is not Check your IP configuration configured correctly for the network The IP Contact the gatekeeper gateway administrator Gateway Gatekeeper is not operating or is not configured correctly System displays a This can occur if the Wait about three minutes and try the call again message indicating system uses a PRI E1 network congestion network interface module when placing an ISDN that is connected to an call immediately after Adtran Atlas 800 Plus starting the system module After power on the Adtran module must complete channel restarts before the system can complete ISDN calls Polycom Inc 7 13 Administrator s Guide for the VSX Series Problem Corrective action The system is not Check the ISDN line connections connected to an
204. stem Settings gt Call Settings 2 Select Auto Answer Point to Point to set the answer mode for calls with one site or select Auto Answer Multipoint VSX 3000 VSX 7000 and VSX 8000 only to set the mode for calls with two or more other sites 3 Select one of the following e Yes Answers calls automatically e No Enables you to answer calls manually e Do Not Disturb Refuses incoming calls automatically The caller receives a message that the site is unavailable If you have a VSX 3000 system that you are using as your PC monitor Polycom recommends that you set up the system so that you have to answer calls manually If you receive a call while using the system as a PC you hear a ringing sound and you can switch to video to answer the call manually Alternatively you can ignore the call and it will not connect thereby preventing the caller from seeing or hearing you at your desk Polycom Inc 4 31 Administrator s Guide for the VSX Series Configuring Multipoint Calling 4 32 You can use your VSX system to participate in multipoint conferences Multipoint conferences include multiple video sites IP and ISDN and can also include voice only sites During a multipoint call a multipoint conferencing unit MCU enables the video to switch to the various sites so that you can see and hear the other conference participants VSX room systems have internal MCUs and can initiate multipoint calls These syste
205. system LI Polycom Global Management System requires the GMS application to be installed on your network L SNMP requires network management software on your network management station LI For more information about the API commands refer to the Integrator s Reference Manual for the VSX Series What s in this Chapter Administrator s Guide for the VSX Series Using VSX Web You can use VSX Web to perform most of the calling and configuration tasks you can perform on the local system Accessing VSX Web To configure your browser to use VSX Web 1 Be sure that you use Microsoft Internet Explorer 6 0 or later as your web browser 2 Configure these settings e Allow cookies Enabled e Force pages to reload on every visit to a page Enabled To access the system using VSX Web 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web 3 Enter admin as the user name and the admin password if a password has been established You can use VSX Web to configure all of the system settings except the remote management settings For security reasons these settings must be configured on the local system by an administrator 5 2 www polycom com videodocumentation Chapter 5 Managing the System Remotely Room and Call Monitoring with VSX Web The monitoring feature within VSX Web allows administrators of VSX systems to
206. t allow any third party to 1 decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2 remove any product Warranty Information Polycom Inc LIMITED WARRANTY Polycom warrants to the end user Customer that the product will be free from defects in workmanship and materials under normal use and service for one year or such longer period as Polycom may announce publicly from time to time for particular products from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available Polycom may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a met
207. take adequate measures USA and Canadian Regulatory Notices Polycom Inc FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense In accordance with Part 15 of the FCC rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate this equipment The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Part 15 FCC Rules This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 68 FCC Rules This equipment complies with pa
208. tem s CD or auxiliary line in 2 Connect speakers to the external speaker system s speaker outputs 3 Place the speaker or speakers near the main monitor If you are using two speakers place one on each side of the monitor 4 If you are using a subwoofer place it beside a wall or in a corner near the speakers If you are not setting up the system to receive stereo you may use a single speaker instead of two 2 26 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Connecting and Positioning Speakers to Receive Stereo You may use your monitor s speakers to receive stereo You cannot receive stereo with a VSX 7000 using the system s built in speaker When you set up the system for StereoSurround the left microphone and speaker should be on the left from the local room perspective The system reverses the left and right channels for the far site as shown in the following illustration This ensures that the sound comes from the appropriate side of the room Right Left Sending Stereo Receiving Stereo To connect an external speaker system and position the speakers to receive stereo 1 If you are using the Polycom StereoSurround kit connect the speakers and subwoofer as shown in the setup sheet provided with the StereoSurround kit If you are using a third party external speaker system connect the VSX system s audio outputs to the external speaker system s CD or auxiliar
209. tem to make H 320 ISDN calls H 320 Specifies the area code for this system s location PRI Video Number Specifies the ISDN number assigned to this system Outside Line Specifies the ISDN dialing prefix used to call outside the network Dialing Prefix BONDING Specifies the use of a bonding standard Incoming bonded calls will use the original number received to connect all remaining lines Calling Endpoint required for the call Uses the Original ISDN Number 3 Select gt and configure these settings Setting Description Line Signaling Specifies the framing format in use This setting is configurable for PRI E1 read only for PRI T1 External CSU Specifies whether this system uses an external or internal North America only Channel Service Unit CSU 3 16 www polycom com videodocumentation Chapter 3 Configuring Network Use Setting Description Line Build Out For systems using an internal CSU indicates the output PRI T1 only attenuation in dB Your service provider can provide you with these values For systems using an external CSU indicates the length in feet of the RJ 45 cable that connects the PRI network interface module to the CSU Switch Protocol Specifies the Network switch protocol The available choices are determined by the system s country settings This setting is read only for PRI E1 configurable for PRI T1 ISDN Voice Specifies which voice algorithm aLaw or uLaw is used for
210. tem you are trying to call is not registered with the Registered with gatekeeper Gatekeeper Far Site Busy The system you called is busy Try the call again later 167 System Not Your system must be registered with the gatekeeper Registered with before you can place a call Contact your Network Gatekeeper Administrator for assistance 168 Unknown Issues Your call could not be completed due to an unknown problem Try the call again later Appendix 10 www polycom com videodocumentation Appendix Code Cause Description 169 Call Rejected by Your call was rejected by the gatekeeper Contact your Gatekeeper Network Administrator for assistance 172 No Network The network does not have the necessary resources to Resources complete your call Try the call again later Site Not Found The site you called could not be located Check the calling information and try again Security Permission Your call could not be completed because of security or Denial permission issues Contact your Network Administrator for assistance QoS Not Supported The network cannot provide sufficient Quality of Service for your call Contact your Network Administrator for assistance No Network The network does not have the necessary resources to Resources complete your call Try the call again later QoS Not Supported The network cannot provide sufficient Quality of Service for your call Contact your Network Administrator for assistance 180 Inva
211. the ImageShare II device for VSX 8000 systems People Content IP a software application can also be used for sharing content See more with single monitor systems Use Dual Monitor Emulation split screen viewing to see both people and content on one monitor Dual Monitor Emulation was designed for plasma displays but it can also be used with any other type of display Single monitor VGA for VSX 8000 Connect a VGA monitor or projector as your primary display device Enhanced User Experience Polycom Inc Q Customizable home screen Customize the home screen to support different types of users e Novice users Offer just a few options so users need little or no training e Advanced users Provide a wide range of video conferencing features Customizable look and feel Set up the workspace to suit your environment e Screen colors and ring tones Change the colors and ring tones to suit the d cor and environment e Camera names and icons Name each video source and assign it an industry specific icon so users can easily identify it during meetings e Support for ViewStation users Configure the workspace with the classic ViewStation look to build on users experience with ViewStation video conferencing systems Call Scheduler Use the calendar and call scheduling feature to schedule video conferences The system automatically calls the site you selected on the date and time you
212. the entry and pressing Call or lt Select on the remote to place the call If you need even more detail about calls you can download the Call Detail Report CDR from VSX Web For more information about the CDR see Call Detail Report on page 6 6 Administrator s Guide for the VSX Series Call Detail Report The Call Detail Report CDR provides the system s call history You can view the CDR from VSX Web and you can download the data in CSV format for sorting and formatting CSV stands for Comma Separated Value CSV files can be imported into spreadsheet and database programs C Every call that connects is added to the CDR whether it is a call that you make or that you receive If a call does not connect the report shows the reason In multipoint calls each far site is shown as a separate call but all have the same conference number The CDR does not include incoming calls that the VSX system does not answer so if calls were missed while Do Not Disturb was enabled details will not be included in the CDR To view and download the CDR via VSX Web 1 Ona PC open a web browser 2 Inthe browser address line enter the system s IP address for example http 255 255 255 255 to go to VSX Web 3 Enter admin as the user name and the admin password if a password has been established 4 Click System Setup gt Utilities gt Call Detail Report to view the details of the file 5 Click Save and then specify
213. tor s Guide for the VSX Series Changing System Appearance Different system appearance options are available allowing you to coordinate the system interface with the meeting room d cor To change the system appearance 1 Goto System gt Admin Settings gt General Settings gt System Settings gt Appearance 2 Configure these settings Setting Description Color Scheme Customizes the look of your system with different color schemes Screen Saver Wait Specifies how long the system remains awake during periods of Time inactivity The default is 3 minutes Setting this option to Off prevents the system from going to sleep You can allow users to change color schemes by allowing user access to the User Settings screen Customizing Camera Names and Icons To customize camera names and icons 1 Goto System gt Admin Settings gt Cameras then select gt to go to Camera Settings 2 Enter camera names and select the appropriate icon for each video source 4 44 www polycom com videodocumentation Using Customized Camera Names and Icons Customizing the way cameras appear on screen helps users select the correct camera input during a call You can enter camera names and assign icons You can choose camera icons from categories including Corporate Education Justice Manufacturing and Medical Using in a Call With customized camera names and icons users can select the correct Camera source during a c
214. trator To view the management servers list gt gt Go to System gt Admin Settings gt Global Services gt Management Servers Requiring an Account Number for Calls If your system is set up for use with the Global Management System the system can prompt the user to enter an account number before placing a call The account number is added to the Global Management System s Call Detail Record CDR and the system s local CDR file localcdr csv and this information can be used for call tracking and billing purposes If you configure the system to validate the account number calls placed without a valid account number are not completed If you do not configure the system to validate account numbers calls are completed regardless of whether the account number is valid Account numbers are set up in GMS by the GMS administrator For more information about account validation please contact your GMS administrator 5 6 www polycom com videodocumentation Chapter 5 Managing the System Remotely To require an account number for calls 1 Goto System gt Admin Settings gt Global Services gt Account Validation 2 Specify whether to require an account number for placing calls and whether that number should be validated by the GMS server Adding My Information Polycom Inc If your system is managed by GMS you can configure the VSX system so that users can request help from the GMS administrator To configure Glo
215. tween the rear panel cable adapter and infrared sensor cable The monitor s power cord Connect the monitor s power cord and then power on the is not plugged in monitor The monitor is powered off Power on the monitor Verify that the monitor is connected correctly according to the installation procedures in the section Connecting a Monitor on page 2 16 Use the VTX 1000 conference phone s controls in voice only calls Go to Admin Settings gt General Settings gt Serial Port and verify the following Baud Rate is set to the same value on the system as on the touch panel RS 232 Mode is set to Control VSX 8000 The touch panel is connected to the port that is configured as a touch panel port Administrator s Guide for the VSX Series Access to Screens and Systems Symptom Problem Corrective action Cannot navigate to The Home screen is not Access the system remotely using VSX Web FTP Telnet Admin screens configured to display the or SNMP System button is not System button displayed From VSX Web you can add the System button back to the Home screen Click System Setup and navigate to Admin Settings gt General Settings gt Home Screen Settings then select System The change takes effect after you navigate away from the Home screen and then back again on the system Cannot navigate to The system administrator Enter the password Admin screens withouta has set a password password or
216. u cannot place cascaded multipoint calls through PathNavigator L The MGC needs to have enough ports available to complete the call The system displays a message if the MGC does not have enough ports available to connect all the sites 4 34 www polycom com videodocumentation Chapter 4 Customizing the VSX System Including More Than Three Other Sites in a Cascaded Call You can include up to ten sites in a call if the sites you call have the internal MCU capability The following diagram shows how to do this Originating VSX System Site 1 Video Video Video conferencing conferencing conferencing system with system with system with internal MCU internal MCU internal MCU Site 2 Site 3 Site 4 Any video Any video Any video Any video Any video Any video conferencing conferencing conferencing conferencing conferencing conferencing system system system system system system Site 5 Site 6 Site 7 Site 8 Site 9 Site 10 To place a cascaded call 1 Create and call a multiple site entry from the Directory or place calls one at a time to up to three other sites 2 Ask each far site to call up to two additional sites Along with these two sites each far site in the original multipoint call can add an audio only site Polycom Inc Administrator s Guide for the VSX Series Configuring Directory Settings You can customize the behavior of the Directory on the Directory screen To configure system settings 1 Goto System gt
217. uonuasnen E 2 3 NOA L000 Back Fane l rnrsnnmansrena a E N EGA 2 4 VSA S000 Back Panne garsiniai a a a AN 2 5 Fositonin o e oyen saone a E ane Baeaae ade ocean ees 2 6 Connectine tothe IN CtW OK sh netnctsscadesnunets ts sacar E E AON 2 8 Connecting the System to thie LAN srpen niea aa E A 2 8 Connecting the VSX 3000 to a Quad BRI Network Interface s sessesseeeeseeeeererereerrerrsrrerrerseess 2 9 Installing and Connecting a Network Interface oo eee eeesceeseceeeesecneeeseceesaecaeseaeeseeeaeeaes 2 10 Connecting Third Party Network Equipment esiseina owiacss dents deen a aae nEaN 2 12 Connecting video Egui Prentsaren aa E A E aston 2 13 COMME CHING C ameri ats siesta ie nas eanataamash advan steactet dues meatsononaagtenoteussaetaatcaucebgsantebansscataatiats 2 13 One chin a Monitor meten oen e A A eames 2 16 Connecting a VCR DYD Play Cr aranne E A S 2 18 Connectino a PrOJeCTO r ernsinr anna a E E T 2 20 Connectie AUdicEguUIPMEN sassa E N made dsbnts 2 21 Connecting system Microphones annie meern iE N OE 2 21 Postitioning MiIrophoneS arimisiionna ne E Naty Gav ieedelagetiai oes 2 22 Positioning Microphones to Send Stereo iceseiasesicsancevansnasacasnassswnadennsanensesuadsasnenennsde toscsweens 2 23 Connecting Speakers and Headphones onei i Neien aiaa aaa EnaA 225 Connecting Speakers or Headphones to the VSX 3000 System eee eee eee eee 2 25 Polycom Inc v Administrator s Guide for the VSX Series Connecting and Positio
218. ure these settings Setting Description Enable SIP Allows the system to make calls using SIP Transport Indicates the protocol the system uses for SIP signaling Protocol The SIP network infrastructure in which your VSX system is operating determines which protocol is required For example if your VSX system is operating in a Microsoft Live Communication Server LCS SIP network choose TCP If your VSX system is operating in a Nortel Multimedia Communication Server MCS SIP network choose UDP Specifies the system s SIP name If you leave this field blank the system s IP address is the SIP user name Password Specifies the password that authenticates the system to the Registrar Server Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server If you leave this field blank no proxy server is used By default the SIP signaling is sent to port 5060 on the proxy server To specify a different port add it to the address as shown here 259 255 255 255 5070 Registrar Server Specifies the name or IP address of the SIP Registrar Server By default the SIP signaling is sent to port 5060 on the registrar server To specify a different port add it to the address as shown here 259 255 255 255 5070 3 10 www polycom com videodocumentation Chapter 3 Configuring Network Use Specifying Quality of Service Set the Quality of Service options for the way your network handles IP packets during video cal
219. ustomizing the VSX System Designing Audio Behaviors This section describes how to configure the audio behavior of a VSX system including LI General audio settings LI Settings for Polycom StereoSurround LI Settings for the Polycom Vortex mixer L Settings for microphones connected directly to the balanced audio inputs Configuring General Audio Settings Polycom Inc The Audio Settings screens let you specify the settings appropriate for the equipment you are using To configure general audio settings 1 Goto System gt Admin Settings gt Audio gt Audio Settings The Audio screen where you choose Audio Settings or Stereo Settings is not present ona VSX 3000 It is available on a VSX 6000 VSX 7000 or VSX 8000 system after you have enabled the Polycom StereoSurround option 2 Configure these settings Setting Description Sound Effects Sets the volume level of the ring tone and user alert tones Volume Incoming Video Call Specifies the ring tone used for incoming calls User Alert Tones Specifies the tone used for user alerts Mute Auto Answer Specifies whether to mute incoming calls sals Incoming calls are muted by default until you press the Mute button on the microphone pod or on the remote control Enable Internal Specifies an additional ring tone when receiving an incoming Ringer call The internal ringer is built into the system and alerts you to VSX 3000 incoming calls Administrator
220. very effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Polycom Inc About this Guide The Administrator s Guide for the VSX Series covers the VSX 6000 VSX 7000 and VSX 8000 collectively referred to as VSX room systems The VSX 3000 executive desktop model is also covered This guide is for administrators of VSX systems who need to LI Configure the system for network environments LL Customize the behavior and appearance of the system LL Obtain information about calls L Gather network usage and performance data LI Troubleshoot any issues Other documents available for VSX systems include LI Setting Up the System which describes how to set up the hardware LI Getting Started Guide for the VSX Series which describes how to perform video conferencing tasks L Setup Sheets for your optional hardware LI Release Notes For support or service please contact your Polycom distributor or go to Polycom Support at www polycom com support Polycom recommends that you record the serial number and option key of your VSX system here for future reference The serial number for the system is printed on the unit System Serial Number Option Key Administrator s Guide for the VSX Series iv www polycom com videodocumentation Contents Chapter 1 Introducing the V
221. viding access to the User Settings screen To allow users to customize the workspace 1 Goto System gt Admin Settings gt General Settings gt Security 2 Check the Allow Access to User Settings option to make the User Settings button available to users on the System screen User Settings contains the following options e Backlight Compensation e Camera Brightness VSX 3000 e Far Control of Near Camera e Meeting Password www polycom com videodocumentation Chapter 4 Customizing the VSX System e Auto Answer Point to Point e Auto Answer Multipoint e Mute Auto Answer Calls e PIP e Keypad Audio Confirmation e Color Scheme e Far Site Name Display Time e Dual Monitor Emulation e Allow Video Display on Web These options are also available to administrators on the Admin Settings screens C Limiting What Users Can Do With the System You can limit what you allow users to do with the system by configuring the following Q Maximum Time in Call If you want to specify the maximum time a call can last go to System gt Admin Settings gt General Settings gt System Settings gt Call Settings and enter the maximum call length allowed LI Allow Mixed IP and ISDN Calls VSX 3000 VSX 7000 VSX 8000 If you do not want to allow mixed protocol calls on your system go to System gt Admin Settings gt General Settings gt System Settings gt Call Settings and clear this option LI Allow Directory Chan
222. w and green indicators are on The system is ina call www polycom com videodocumentation Chapter 7 Diagnostics and General Troubleshooting How to Contact Technical Support By Telephone By Internet Polycom Inc If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact Polycom Technical Support by telephone or Internet as described below Before calling Polycom Technical Support please have the following information ready We also suggest that you go to System gt System Information so that you will have the System Information screen showing when you call for help _ Description of the issue What is happening or not happening and any related events you may be able to notice LI The 14 digit serial number in the System Information screen also present on the bottom of the system Contact Polycom Technical Support at 1 800 POLYCOM To contact Polycom Technical Support go to www polycom com support Enter the following information then ask a question or describe the problem This information helps us to respond faster to your issue I The 14 digit serial number in the System Information screen also present on the bottom of the system LI The software version from the home screen select System gt System Information LI Information about your network LI Troubleshooting steps you have already tried Administrator s Gui
223. work Equipment If you have installed a serial V 35 RS 449 RS 530 network interface module in your VSX 7000 or VSX 8000 system you can connect cryptographic equipment or other third party network equipment Refer to the manufacturer s documentation to connect the VSX 7000 or VSX 8000 system to third party network equipment 2 12 www polycom com videodocumentation Connecting Video Equipment Connecting a Camera Chapter 2 Setting Up Your System Hardware The following table shows the camera options available for VSX systems VSX 3000 VSX 6000 Main camera Integrated Integrated Second camera Document Other compatible cameras Polycom Inc VSX 7000 Integrated Document or second PTZ NTSC e Sony EVI D30 e Sony EVI D100 PAL e Sony EVI D31 e Sony EVI D100P VSX 8000 Polycom PowerCam or PowerCam Plus PTZ camera Document or second PTZ NTSC e Sony EVI D30 e Sony EVI D100 PAL e Sony EVI D31 e Sony EVI D100P Administrator s Guide for the VSX Series To connect Camera 1 to the VSX 8000 system For this camera Do this PowerCam Connect one end of the video and control cable to the S video connector and the DB 15 connector on the PowerCam Plus camera Connect the S video cable connector on the free end of the cable to an S video to BNC adapter Connect the adapter s yellow BNC connector to the camera 1 C connector and the white connector to the camera 1 Y conne
224. y line in and connect speakers to the external speaker system s speaker outputs Polycom Inc 2 27 Administrator s Guide for the VSX Series 2 Place the speaker connected to the audio system s right channel on the right side of the system and the other speaker on the left side For best results place the speakers about 60 apart as seen from the center of the conference table 3 If you are using a subwoofer place it beside a wall or in a corner near the speakers 2 28 www polycom com videodocumentation Chapter 2 Setting Up Your System Hardware Setting the Volume for External Speakers C Setting the volume too high or too low can interfere with echo cancellation To set the volume gt gt For best echo cancellation set the external speaker system s volume control at the level of normal speech To adjust the volume during calls use the volume button on the remote control Connecting a Mixer and Powered Microphones You can connect several studio type microphones to the VSX 8000 system through an audio mixer or you can connect two powered microphones directly to the VSX 8000 system The VSX 8000 is designed to work with the Polycom Vortex mixer For this configuration you need Vortex firmware 2 5 2 or later Conference Composer version 2 7 0 or later and VSX system software version 7 5 or later Polycom Inc 1 To connect a Vortex mixer to the VSX 8000 system Connect the
225. y settings 4 36 dual monitor emulation 4 7 firewalls 3 12 for UPnP 3 13 for VPN 3 13 ImageShare II 4 11 4 12 4 13 IP network 3 6 ISDN dialing rules 3 25 3 26 LAN properties 3 4 3 5 microphones 4 16 modem to receive closed captions 2 36 4 23 monitors 4 6 4 7 4 12 multipoint calls 4 33 NAT 3 12 3 13 network using the setup wizard 3 3 PIP 4 7 powered microphones 4 16 4 17 4 21 PRI channels 3 18 PRI network interface 3 16 3 17 Quad BRI 3 14 remote control 4 46 RS 232 port baud rate 4 23 serial V 35 RS 449 RS 530 3 19 3 20 3 21 signal polarity serial V 35 RS 449 RS 530 3 20 SIP 3 10 SNMP reporting 5 9 speakers 4 17 StereoSurround 4 16 4 19 subwoofer 4 17 telephony 3 21 to use a gatekeeper 3 7 3 8 to use a gateway 3 9 to use Global Directory 3 25 touch panel control 4 22 VCR DVD 4 13 4 14 VCR DVD to play 4 13 Visual Concert VSX 4 11 4 12 4 13 Vortex mixer 4 20 web streaming 4 47 Confirm Directory Additions setting 4 36 Confirm Directory Deletions setting 4 36 Connect to my LAN setting 3 4 connecting cameras 2 14 2 15 computer to VSX 3000 2 35 desktop speakers to VSX 3000 2 25 encryption equipment 2 12 headphones to VSX 3000 2 25 ImageShare II 2 34 IR sensor 2 37 Index 4 ISDN 7 14 microphones 2 22 mixer 2 29 modem for receiving closed captions 2 36 monitors 2 17 2 18 power 2 38 PowerCam 2 14 PowerCam Plus 2 14 powered microphones 2 30 PRI n
226. ys the WINS server currently assigned to the system If the system does not automatically obtain a WINS server IP address enter one here Changing this setting causes the system to restart WINS Resolution Sends a request to the WINS server for WINS name resolution LAN Speed Specify the LAN speed to use Note that the speed you choose must be supported by the switch Choose Auto to have the network switch negotiate the speed automatically If you choose 10 Mbps or 100 Mbps you must also select a duplex mode Note Be sure that the device and the switch settings match Typically selecting Auto for both is sufficient The LAN speed setting for the VSX system and the router must match Polycom strongly recommends that you do not select Auto for either just the VSX system or just the router the settings for both must be the same Typically selecting Auto for both is sufficient Changing this setting causes the system to restart Duplex Mode Specify the Duplex mode to use Note that the Duplex mode you choose must be supported by the switch Choose Auto to have the network switch negotiate the Duplex mode automatically Changing this setting causes the system to restart Polycom Inc 329 Administrator s Guide for the VSX Series Configuring IP Network Support Use the following sections to configure the system so that users can place and receive video calls using IP on your LAN or WAN LI H 323 Settings includes Gate
227. ystem restarts if you change the web access port Specifies whether to allow administrators to view the room where the system is located or video of calls in which the system participates using VSX Web AES encryption is a standard feature on all VSX systems When it is enabled the system automatically encrypts calls to other AES capable systems To enable AES encryption gt gt Goto System gt Admin Settings gt General Settings gt Security and select AES Encryption Polycom Inc Administrator s Guide for the VSX Series Configuring Call Settings The Call Settings screens provide access to high level options for the entire system For convenience some of the User Settings options are repeated on these screens To configure call settings 1 Goto System gt Admin Settings gt General Settings gt System Settings gt Call Settings 2 Configure these settings Setting Description Allow Mixed IPand Specifies whether users can make multipoint calls that include ISDN Calls both IP and ISDN sites VSX 3000 Unchecking this option provides extra security for systems VSX 7000 requiring LAN connectivity while placing encrypted calls over VSX 8000 ISDN lines If you clear this selection IP endpoints cannot join ISDN calls Maximum Time in Enter the maximum number of minutes allowed for call length Call When that time has expired you see a message asking you if you want to hang up or stay in the
228. ystems Only local directories can be downloaded The directory file is in csv format To download a VSX system directory to your PC 1 In VSX Web go to System Setup gt Utilities gt Import Directory 2 Click VSX gt PC to download the csv file from the VSX system 3 Save the file to a location on your PC To upload VSX system directory entries 1 In VSX Web go to System Setup gt Utilities gt Import Directory 2 Click PC gt VSX 3 Click Browse and browse to the location of the csv file on your PC 4 Click Export Directory to upload the csv file to the VSX system Administrator s Guide for the VSX Series Configuring Global Services If your organization uses the Polycom Global Management System you can configure manage and monitor the VSX system using the Global Management System GMS server GMS is a web based client server software tool that allows administrators to manage a network of video conferencing systems To use global services for the system configure the following Q Management Servers LI Account Numbers LI My Information Viewing the Management Servers List On networks managed by the Global Management System several Global Servers may be configured to manage this system remotely The system also has a primary Global Management System server that performs account validation You can view information about these servers but this information can only be changed by the GMS Adminis

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