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1. How TrustDefender works 00 10 4 Feature Sa ea cor cawecccan E E G 11 4 1 Free Edition vs Gold Edition ssssssessssssesssseseees 11 4 2 GAP Protector anneron eraren aaa aaea eanta nie 12 4 3 Secure LOCKIOWMiisticentiacitedcuntedatedsutedatedsuneas 14 4 4 TrustedSurfing Database cccceeeeeeeeeeeeeeeeeeeeeteeeeeeees 14 AB MenU arae a AE r EEE Or EEEE EEEE Eaa 17 4 6 Control Center wisuisuisicisteiattistristaincsiciatsinidigtaaiciataaicintans 18 4 6 1 Control Panel Security Status eesseese eneee eenen neern nees 18 46 2 NWeobtinger rinis eeir e a E A EE 20 4 6 3 GAP Protoctione donen a A A a 22 4 6 4 Add Secure Favorite cccccsccecsessecessesseeeseeeeeessenaeeeessseeeessaas 24 4 6 5 Show GAP Participant Info GAP Participant 0 ceeee 24 4 6 6 Show GAP Participant Info Secure Policies ccsceeee 25 4 6 7 Auto Safe amp Secure ccc eecccccceeeccececceeseseeeeeceeeeseuseaueaeeseeeeeeeaeas 25 4 6 8 Web Protections aoaaa a a aa N ai 27 4 6 9 User Lockdown POIICi S 0 eee eeeeeeeeeeeeeeeeeeeaeeeeeeaaeeeeeeaeeeeeeaas 27 4 7 Preferences ast Matawan alas at aad ala ee 28 ATE Bererii a eae taeda ENA nba ede E 28 4 7 2 Trust amp SCAN Settings iae ainan iaraa ae aara ae aaa aratni 31 4 7 3 My Account Privacy eseria niade earar nei ARREA 33 AA A oi R e a e A La aes MeN Na We naaa 33 4 8 Safe amp Secure Mode sosseene
2. PEE Muns Syits Ps URL secre elements com 443 Australia Certificate 6cc403d4483d3e8868f Business owns all Hostnames IP URL 2248 akamal net443 Certificate 22ebf921a4d1448276 Addresses SSL Certificates URL a124 ekemei net 60 ress Certificate 81c5e437eaf772c12ee Certificate 2c157f5f506a5d8a24e Show detailed TrustedSurfing Info z if OK p G Cancel 5 TRUSTDEFENDER USER GUIDE Information includes Registered Business Name Registered Business Address Information about Ownership and Trademarks Information about all related Webfingerprints 4 6 6 Show GAP Participant Info Secure Policies The second Tab shows information about the selected Security Policies by the online business Again this is an official policy of the selected web service and cannot be changed by the user This is for information only TrustDefender GAP Participant Information GAP Info Secure Policies Security Policies for TrustDefender Australia Security Policies Security Policies Require active Antivirus Scanner E Dont allow other Internet Connections Require active Anti Spyware C Allow switch to the Following GAP s Enable Safe amp Secure Mode Enable Education Mode allows override C Notify User Don t activate SL for the following apps Allow switch to other UserGAaPs NjA that passed the TD Fraud Check Close Lockdown if URL
3. In this section you can specify whether you want to have transparent Window effects and the animation speed of the Fingerprint Animation Firewall Settings The integrated firewall of TrustDefender will automatically be activated once a GAP Participant Profile or a Web Protection Profile is detected It will restrict the outgoing Internet Requests to the chosen Online Service and deny all unrelated Internet Requests You can configure whether you want to have this protection at all and also whether this protection is enabled all the times or only during the time of the GAP Profile Activate Firewall only in Secure Lockdown Mode Scan Level In this section you can specify the Scan Level of TrustDefender TrustDefender will automatically analyze all outgoing internet requests that contain data attached to it The problem is that a large number of websites request data from the user seamlessly This includes e g Screen Resolution Operating System The two Scan Levels helps TrustDefender as a tradeoff between Security and Usability Scan Level high This means that every single request that contains data will be checked Warning This may result in a large number of Information dialogue boxes Scan Level medium This means that only websites where the data is submitted as a POST Request will be scanned This is the recommended setting 32 TRUSTDEFENDER USER GUIDE Additionally the Anti Rootkit Scanner can be en or
4. Referer Automatically close after 0 seconds Notify User Secure Policy Management 2x2 Factor Authentication C Silent Mode No User Interaction at all Enable 2x2 Factor Authentication C Users are allowed to override Policies IG Cancel Appl Figure 19 GAP Protection Secure Policies 4 6 7 Auto Safe amp Secure The Auto Safe amp Secure Dialog lets you configure websites where TrustDefender will automatically start the Safe amp Secure Mode whenever you go to one of these websites This is an easy and convenient way to make sure that your computer is safe amp secure without a complex configuration 25 TRUSTDEFENDER USER GUIDE TrustDefender Control Panel Control Panel Statistics Webfingerprints GAP Protection Auto Safe amp Secure Web Protection UserLockdown URL C2https homebanking sskm de https www paypal com http haww asx comau a https tidosgw dyndns org Exchange Edhttps www bigpond com mybigpond Perform Safe amp Secure Mode Scan automatically For the Following URL s TrustDefender will automatically check the healthstate of your computer whenever you browse to any of these sites Just add any website you want to activate the Safe Secure Mode check Note 4n easier way to configure is to use the TrustDefender Extension in your Webbrowser to do this Gao Gacancei
5. Add to Favorites and you ll see the following dialog box which lets you choose the Folder to store the Favorite to Note If you want to create a new Favorites folder just click on Add Folder in the GAP Participants Dialog box ct Destination Folder for TrustDefender Australia Please select the Destination Folder Cancel ES eee Figure 17 GAP Protection Add Favorite By pressing the OK Button TrustDefender will store the selected GAP Participant in the Secure Favorites Folder The GAP Participant will then be visible in the Tray Menu 4 6 5 Show GAP Participant Info GAP Participant If you click on the Show Info Button TrustDefender displays additional Information about the GAP Participant This Figure 18 GAP Protection Show Info TrustDefender GAP Participant Information x additional GAP Info Secure Policies Information for GAP Participant TrustDefender Australia TrustDefender Verified Information Associated Webfingerprints a Business Symbiotic Technologies Pty Name Ltd Gl URL www google analytics com a Registered Addi B Ownership B Trademarks A no Certificate b3cBF7c2645603e392a Detailed Information Note you have to close the GAP Window in order to view any external links Webfingerprint URL www trustedsurfing com URL www trustdefender com Level 20 Suite 2 ANZ Bank Building Certificate 853F74Sce973bFc4c48t 3 esd el com
6. Database is enabled by default and all TrustDefender Users can benefit from the TrustedSurfing Database however it can be disabled in the Preferences Dialog see chapter Trust Settings 16 TRUSTDEFENDER USER GUIDE 4 5 Menu The following screenshot shows the Tray Menu of TrustDefender The menu is mainly used for configuration purposes and to access additional features You can access the menu with a left click or a right click with your mouse on the orange Tray Icon History Secure Favorites Control Center Preferences Website Protection Inspect Computer Now Safe amp Secure v Enable TrustDefender Sign in File Help dad lt MICFOSOIL Figure 9 TrustDefender Tray Menu Note You can use a shortcut to the Control Center if you double click on the Tray Icon 4 5 1 1 1 17 TRUSTDEFENDER USER GUIDE 4 6 Control Center The Control Center gives you all information in regards to all GAP Participants to all Security Policies special Web Protection the Safe amp Secure Mode and much more Lets statt with the Control Panel itself 4 6 1 Control Panel Security Status The Control Panel shows the Security Status of your computer on one screen It features the following four sections TrustDefender Control Panel Control Panel Statistics Webfingerprints GAP Protection Auto Safe amp Secure Web Protection UserLockdown TRUSTDEFENDER Status Automatic Windows Update Last Update 2
7. closing the Programs However the result of this decision will be submitted to the Online Business during the TrustDefender handshake The Safe amp Secure Mode will also inspect the Computer for Rootkits i e a Process that hides itself from the System Hidden Processes will be automatically marked as malicious During the Safe amp Secure Mode scan you ll notice the following dialog box which shouldn t take longer than 30 seconds to complete Figure 28 Safe amp Secure Mode Scan Dialog Once the Scan is complete you ll see the following dialogue 34 TRUSTDEFENDER USER GUIDE 4 8 1 Unknown Applications The first tab shows the unknown or potential malicious software on running on the computer Unknown Applications Security Status Known Applications User Allowed Applications Status Potential malicious Software running on this computer Please check this List The Following unknown Software running on your computer right click for context menu Process Category ProductName Company Name ES TrustDefender Unknown TrustDefender Symbiotic Technologies P bfa4524d716 G Close selected Programs Check Computer Again G Continue 3 Make my Computer Safe amp Secure Figure 29 Safe amp Secure Mode Unknown Applications You have the following options Close selected Programs this will close all programs that you have selected in the list box TrustDefender will rescan
8. disabled in this section It is highly recommended to enable the Anti Rootkit Scanner as this will allow TrustDefender to detect hidden applications on your system 4 7 3 My Account Privacy VE TrustDefender Properties General Trust amp Scan Settings My Account Privacy Community Login Username a Register as new User Password eres Forgot Password J Please leave the Password Field empty to be asked For it during Startup Enable TrustDefender Login at Startup Privacy Settings C only send hashed URL s to the TrustedSurfing Server Allow TrustDefender to send Process Details to the Central Database Automatically check for new Software Updates Figure 27 Configuration My Account Privacy Community Login In this section you can change the Username and Password used for the TrustDefender Login This will enable a number of additional features in TrustDefender Please click on Register as new User in case you haven t done so Note The Username and Password can also be used on the website at http www trustdefender com Privacy Settings Only send hashed URL s to the TrustedSurfing Server To check the trust status of a particular web service TrustDefender will automatically leverage the TrustedSurfing Database to retrieve additional information The real URL will be used for this request If you activate this checkbox TrustDefender will only submit a hashed version and t
9. for the Internet Banking Application appears Before you actually submit any info click on the Show GAP Info Button of the GAP window o The Show GAP Info provides further evidence and business information to assure that you are connected to the correct site The Security Policies Tab further educates about the Internet Security Policy Step 4 You can now safely log in we skip this part in the demonstration Step 5 To see that TrustDefender will only allow Web requests belonging to Macquarie Bank please open another browser window and Step 6 Go to e g http www google com and you should see a window of TrustDefender telling you that he has blocked the Request o During the Secure Lockdown Situation TrustDefender will only allow Web requests that belong to the Application of the GAP Participant Westpac Bank in this case Step 7 Click on Finish Secure Lockdown to end the Secure Lockdown Situation and refresh the Request to Google and you should see the Google homepage o Whenever the Secure Lockdown Situation is terminated all Internet Requests are allowed again We have seen in this little demonstration how TrustDefender e Shows you that you are really where you want to be gt Authentication e Prevents any online Attack like XSS or keyloggers trying to interfere with the Webrequests of the Online Application gt Secure Lockdown e Educates about the Security Policies of the Online Bu
10. software e g VPN Client This mode will only analyze the internet traffic of well known Web browsers 4 7 1 1 1 1 1 1 1 Connection TrustDefender will automatically detect how it should connect to the Internet Especially in corporate environment TrustDefender will choose the correct Proxy and the correct authentication method Basic Authentication or NTLM Authentication to connect to the Internet TRUSTDEFENDER USER GUIDE However you have the possibility to provide an upstream Proxy Server where TrustDefender sends all the outgoing internet requests to Internal Addresses You can specify a list of internal addresses separated by semicolon where TrustDefender established trust automatically without asking the user and without sending any details to the global TrustedSurfing Database Startup This section lets you define TrustDefenders behavior when starting up Start TrustDefender when Windows starts TrustDefender will automatically be started This option should not be changed Automatically change Proxy settings to TrustDefender This setting should only be used if the Browser Configuration Free Mode is not activated Show Tutorial at Startup this allows you to see the tutorial at startup Loglevel You can specify different log levels error normal debug This only applies to the TrustDefender Log Window and should only be changed if asked by the TrustDefender Support Personnel 30 TRUS
11. submitted their Web Protection Profile and maintain it The Website Protection this is a list of online services that ate maintained either from the Community itself or from TrustDefender Depending on the policies used TrustDefender will activate the Safe amp Secure Mode see chapter Safe amp Secure Mode Once the GAP Protection has been activated you ll see the following dialog in the lower right corner of your screen This session is verified by TrustDefender for x TRUSTDEFENDER TrustDefender Australia Show GAP Info J hos Figure 6 GAP Window Please note that this dialog box is partly transparent to prevent spoofing As long as this window is open you can be assured that TrustDefender is protecting the current online transaction as follow 12 TRUSTDEFENDER USER GUIDE The Safe amp Secure Mode will check your computer for unknown software depending on the Security Policies The Secure Lockdown will be activated and TrustDefender will only allow Internet Requests to the chosen Online Service depending on the Security Policies Show Gap Info button provides the user with verification information regarding the secured website being visited by the user See figure Close Protection button allows the user to shut down the security provided by TrustDefender during the online session 13 TRUSTDEFENDER USER GUIDE 4 3 Secure Lockdown Once the GAP Protection described in the p
12. 007 02 27 E AVG 7 5 446 Anti Virus Engine Status Uptodate amp Enabled Fi Il Microsoft XP SP2 build in Firewall irewa Status Enabled Gi nspect E Con mputer Now Safe amp Secure Mode Status Unknown Please click on the button G OK D G Cancel _ a Figure 10 Control Panel Overview 1 Windows Update TrustDefender will display the current Windows Update Status This can be one of the following a Not Configured means that Windows Update is not configured at all b Disabled means that Windows Update is configured but disabled c Notify Before Download means that Windows will automatically check whether a new Windows Update is available but will ask the user before downloading the update 18 TRUSTDEFENDER USER GUIDE d Notify Before Installation means that Windows will automatically check for new Windows Updates and download them immediately but will ask the User before it installs the Updates e Automatic means that Windows automatically downloads new Updates and install them whenever they are available This is the recommended setting ee Note If you want to change any of these settings please refer to the Microsoft Windows User Manual or select Security Center in the Windows Control Panel You can then change the security settings for Windows Update 2 Antivirus Engine This shows your Antivirus Engine in case one is installed It shows furt
13. Defender only needs Administrator Rights during the Installation Figure 38 Installation Error Message After initial installation a restricted user account is sufficient to use TrustDefender _ Note TrustDefender can even be installed on a Non Administrator Account using the Proxy Engine however this i would involve configuring a proxy server TrustDefender will also do this automatically but in many locked down situations this option is not suitable 4 11 2 Internet Access Upstream Proxy Servers TrustDefender will automatically detect which upstream proxy server needs to be used and also which type of authentication is needed Basically TrustDefender does everything in the background and it should work straight out of the box TrustDefender needs Internet Access for the access to the global TrustDefender Databases TrustedSurfing Safe amp Secure Mode Database and for all Internet requests you are submitting TrustDefender will analyze the current system wide proxy settings and use the correct proxy server It supports the following Proxy Schemes automatic configuration script Manual proxy configuration TrustDefender supports the following Authentication Schemes e Basic Authentication e NTLM 41 TRUSTDEFENDER USER GUIDE In case of NTLM Authentication TrustDefender can automatically complete the NTLM Handshake without any user information however in case Basic Authentication is used TrustDefend
14. Microsoft Windows Microsoft Corporation new EbavcData exe Producti Internet Information Ser Microsoft Corporation new Edlhost exe System Microsoft Windows Microsoft Corporation new Evers exe Producti VAIO Entertainment Sony Corporation new Ea vFw exe Producti VAIO Entertainment Sony Corporation new Elyne es is ii z Sas s new Figure 33 Safe amp Secure Mode Known Applications 37 TRUSTDEFENDER USER GUIDE 4 8 4 User Allowed Applications This tab will show all Applications that have been allowed manually in the above chapter This is empty by default Safe Secure Mode Unknown Applications Security Status Known Applications User Allowed Applications Status You have allowed the Following Applications TrustDefender detected the Following unknown Software running on your computer Process Category ProductName Company Name Description Figure 34 Safe amp Secure Mode User allowed Applications 4 9 Web Browser Extension TrustDefender will install a Browser Component to enable a convenient and fast way to interact with TrustDefender This Browser Component is available for Microsoft Internet Explorer and Mozilla Firefox a FAY pee D h i Page Of Tools 4 Scan My Computer NOW site NOV Always Scan My Computer for this Website About TrustDefender Figure 35 Web browser Extension IE 38 TRUSTDEFENDER USER GUIDE You hav
15. TDEFENDER USER GUIDE 4 7 2 Trust amp Scan Settings The Trust amp Scan Settings lets you configure the behavior of TrustDefender when it comes to what checks TrustDefender will perform Trust Settings TrustDefender Properties General Trust amp Scan Settings My Account Privacy Trust Settings Enable the Guaranteed Authentication Protection GAP Enable the TrustedSurfing Database C Automatically block unknown Webfingerprints Automatically trust Community approved Webfingerprints C Show Infomation Dialogbox for seconds C Notify of blocked Requests during Secure Lockdown Update the WebsiteGAP Database automatically User Interface Use transparent Window effects Animation Speed slower medium Firewall Settings Enable Anti Enable Integrated Firewall Rootkit Scanner Activate Firewall only in Secure Lockdown Mode G OK G Cancel D G Apply gt Figure 26 Configuration Trust amp Scan Settings This section lets you configure the Trust Settings of TrustDefender Enable the Guaranteed Authentication Protection this is a core feature of TrustDefender and cannot be changed Enable the TrustedSurfing Database the TrustedSurfing Database is the community based Anti Phishing and Trust Database It will automatically leverage the knowledge of all TrustDefender users worldwide and can therefore provide much more information You should only deactiva
16. Volume TRUSTDEFENDER CLIENT Symbiotic Technologies Pty Ltd TrustDefender User Guide SYMBIOTIC TECHNOLOGIES PTY LTD TrustDefender User Guide Symbiotic Technologies Pty Ltd 5 Gladstone St Lilyfield NSW 2040 Australia http www trustdefender com Table of Contents 1 HAtOCM COM iis n ne hte lalate tase alata annt nt tensity 1 dst OVErVISW coiarnariianianiinan i a a a iaaa 1 1 2 Supported Platfors cccccccceeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeeees 1 1 2 1 Platform Roadmap e e A E A EAO 1 1 22 Hardware uer aaa a aa a a a aa a aa a a aa aaa tai 2 2 installations e O EEG 3 2 1 Software Installation ccc ccccccccccccccccceceeceeeeeeeeeeeeeeeeeeeeneees 3 2 2 First Time Startup of TrustDefender eeeeeeeteeteees 3 2 2 1 License Choose Wizard c cccceesceceessceeeeseeeeeeeseeeeeeesenseeessseeaees 4 PE ED BIKE A See PEE Ne AEE a eu rate cee gia eee tesa ey 4 2 2 3 TrustDefender LOGIN ceceeesenceeeeseeeeeeeeeeeeeeeeeeeseeseneeeeeneeeees 5 2 2 4 TrustDefender Evaluation Message ccceeeeeeeeteeeeeeeeeeeeeeees 6 2 3 Quick start Walkthrough cecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 6 2 3 1 Scenario 2 Client only protection ccccececeeeeeeeeeeeeeeeeeteeeeeees 6 2 3 2 Scenario 1 Website is secured with the TrustDefender Enterprise Server Client Server Protection c cccccccesseeceeeeeceeeeeseeeeenaeeeeeeeenaees 8 3 Introduction
17. and offers many features missing from traditional Antivirus products It allows a strong security chain including the online setvice e g bank and your computer Furthermore the Safe amp Secure Mode with its white listing approach fills the Gap that is left open by existing security solutions in the market today 4 1 Free Edition vs Gold Edition The following matrix compares the features of the Free and the Gold Edition of TrustDefender Free Edition Gold Edition GAP Protection GAP Window O O Secure Lockdown Safe amp Secure Mode Website Protection GAP Window Secute Lockdown Safe amp Secure Mode Secure Favorites Built in Banking Protection Advanced Privacy Features Auto Safe amp Secure Mode Qe e a 11 TRUSTDEFENDER USER GUIDE TrustedSurfing Database O Auto Community Approval k A V 4 2 GAP Protection GAP is an acronym for Guaranteed Authentication Profile and stands for a complete security protection for one particular website The Guaranteed Authentication Program GAP Mode is part of the TrustDefender software and provides a means to unambiguously identify the web service provider e g online bank and enables the Secure Lockdown of a uset s computer described later We have two different types of Web Protections The official GAP Protection comprised by Online Services which have
18. down Independent Hash Server provided in a secure datacente Third Party Protection Calculate the GAP Protection hash From the GAP Database and verify The integrity with an independent Hash Server GAP Protection For each SSL connection Calculate the SSL fingerprint And check whether its part of The GAP database Page 3 Figure 7 GAP Illustration 4 4 TrustedSurfing Database The biggest challenge is to decide whether a site is trustworthy or not for websites that ate not part of the GAP Program This is where the biggest advantage of the TrustDefender solution comes into play It enables you to be part of the TrustedSurfing community where experienced users can help others It provides a platform that connects the Internet security savvy 14 TRUSTDEFENDER USER GUIDE professionals and the end users at home Tightly integrated into the TrustDefender Solution Users can get all the information they need to evaluate whether they should trust a certificate or not It works pretty much like in the real world if you are unsure you ask someone who knows The following information is available in the TrustedSurfing Community Known since This will tell the user whether this Web Fingerprint has a longstanding history or not Verified by a Trust Provider This is an additional check whether the URL is part of a black list from a third party vendor like Netcraf
19. e Safe amp Secure Mode J Enable Education Mode allows override Don t activate SL for the following apps N A Starting URL https www trustedsurfing com J Close Lockdown if URL Referer Button Name Close GAP Window I Automatically dose after seconds I Don t allow other Internet Connections I Allow switch to the following GAP s www info point host www info po Bitmap Choose File TRUSTDEFENDER FF Neb ss I Allow switch to other UserGAPs ed the TD Fraud Check r Secure Policy Management aT T Silent Mode No User Interaction at all www trustedsurf p www trustdefen I Users are allowed to override Policies www google ana goc ssl google analyt r factor Authentication 853f745ce973bf esd element5 co IV Enable 2x2 factor Authentication ceria clamant lt J gt Upload to GapXchange Unverified _ Import to TrustDefender Figure 40 TrustDefender Web Protection Policy Editor o You can define the Description the Triggers when to activate the Website GAP Policy when to deactivate and which Hostnames SSL Fingerprints belong to the Web Service 43 TRUSTDEFENDER USER GUIDE o Note The Record Triggers from TrustDefender provides an easy method of getting the needed information o For detailed information please refer to the Policy Editor Manual located at http www trustdefend
20. e active Anti Spyware Allow switch to the Following GAP s V Enable Safe amp Secure Mode Enable Education Mode allows override Notify User C Don t activate SL for the following apps Allow switch to other UserGAPs NjA that passed the TD Fraud Check T Close Lockdown if URL Referer C Automatically close after 0 seconds Notify User Secure Policy Management 2x2 factor Authentication Silent Mode No User Interaction at all Enable 2x2 Factor Authentication Users are allowed to override Policies i f a f OK gt Cancel J A P Figure 23 Control Panel UserLockdown Preferences 4 7 Preferences The Preferences dialog box lets you configure core features of TrustDefender Typically it is not recommended to change any settings unless you experience any problems 4 7 1 General The General Tab lets you configure general TrustDefender settings TrustDefender can be operated in two ways The Browser Configuration Free Mode is the default and this mode will automatically check the internet traffic without any changes to the system at all If this mode is turned off the Proxy Mode automatically activates TrustDefender listens on IP 127 0 0 1 port 2309 for Proxy Requests and if the checkbox is turned off you have to configure the Web Proxy to the above address If you have connectivity problems with TrustDefender s Browser Configuration Free Mode please click the Advanced Button as th
21. e the possibility to Scan My Computer NOW which will immediately scan the computer Please use this option before sending any confidential information to a website The Option Always Scan My Computer for this Website will automatically scan your Computer whenever you visit the actual website in the future 4 10Secure Favorites The Secure Favorites are a special highly secure System to start your online business session It can be used for all official GAP Participants and also for all Participants of the Web Protection The Secure Favorites will do much more than just store and open a URL which is basically what the normal Favorites of your Web browser does The Secure Favorites will do the following 1 Load the Web Protection Profile 2 Start the Safe amp Secure Mode to scan your computer and to make sure that no unknown application Trojan virus is running on your computer 3 Activate the Web Protection Policies including the Secure Lockdown which will only allow Internet Requests to the chosen Online Service 4 Open the URL of the Online Service in your default web browser This way the Secure Favorites will also protect you against Pharming as the Secure Lockdown would block all Internet Requests to sites that are not related to the official Web Service 4 10 1 Add Secure Favorites to the Quick Launch Menu To add a particular web service to the Secure Favorites Section just click on Add t
22. eeeeeeeeeeeeennrrrreeerrrerrnrnrreeerrene 34 4 8 1 Unknown Applications ssseseeeeeeeeeeseeseserresrernssrirrssrernssrnnssrenn 35 4 8 2 Security Status init iiiaae 36 4 8 3 Known Applications aeia a a E a a a S 37 4 8 4 User Allowed Applications cc eccceeeeeeeeeeeeeeeeneeeeeenaeeeeneaas 38 4 9 Web Browser Extension 0 cccccseeceeeeeeeeeeeeeeeeneeeeeeeeees 38 4 10 lt SOCUrG Favorite Sannn a 39 4 10 1 Add Secure Favorites to the Quick Launch Menu 39 4 10 2 Use Secure Favorites in the Quick Launch Menu 05 40 4 11 TrustDefender in Corporate Environments eee 41 4 11 1 Administrator vs Non Administrator Rights eee 41 4 11 2 Internet Access Upstream Proxy Servers 41 Web Protection Policy Editor eseeeseeneeeeeseeeeeserrne rnn 43 APPENA eniinn a a diets sa etietacate 45 6T Figures eaneninenpn tate aat 45 6 2 NATO leS ERE AAE estates AT EE A E ETE TAE AAE EATE ET 45 TRUSTDEFENDER USER GUIDE Ci General Solution 1 introduction 1 1 Overview TrustDefender is a security software that will analyze all outgoing internet transmissions on your computer With its GAP Protection Guaranteed Authentication Program TrustDefender is able to guarantee the Authenticity of Web Servers Once the GAP Protection Mode can be established TrustDefender will automatically activate the Secure Lockdown a framework of checks to evaluate whether your computer complies wi
23. er com content view 53 o File gt Upload to GapXchange or clicking on T o Store the Website GAP Policy in the global TrustDefender Repository GapXchange for other Users to download o File gt Save as Website GAP Policy in TrustDefender or clicking on i o Exports the Policy directly into your running TrustDefender Instance for immediate use TRUSTDEFENDER USER GUIDE 6 Appendix 6 1 Figures Figure 1 License Choose Wizard Figure 2 License Key Dialog Figure 3 Tutorial Figure 4 TrustDefender Login Figure 5 TrustDefender License Information Dialog Figure 6 GAP Window Figure 7 GAP Illustration Figure 8 TrustedSurfing Information Dialog Figure 9 TrustDefender Tray Menu Figure 10 Control Panel Overview Figure 11 Control Panel Webfingerprints Figure 12 Webfingerprints Context Menu Figure 13 TrustedSurfing Information good site Figure 14 TrustedSurfing Information phishing site Figure 15 Control Panel GAP Protection Figure 16 Control Panel GAP Protection context menu Figure 17 GAP Protection Add Favorite Figure 18 GAP Protection Show Info Figure 19 GAP Protection Secure Policies Figure 20 Control Panel Auto Safe amp Secure Figure 21 Web Browser Extension IE Figure 22 Control Panel Web Protection Figure 23 Control Panel UserLockdown Preferences Figure 24 Properties General Figure 25 Preferences Advanced Browser Configuration Figu
24. er typically needs a username and password to access the internet You ll encounter the following dialog box which asks for these credentials Internet Authentication Credentials Information Your Internet Gateway requested Authentication Credentials Internet Credentials The TrustDefender Update Service could not connect to the Update Server Please provide the correct Credentials below Username Password Cancel C remember it and don t ask me again Gap Figure 39 Internet Authentication Credentials Dialog 42 TRUSTDEFENDER USER GUIDE Ci t 5 Web Protection Policy Editor TrustDefender has a special web protection for many online services already built in however you can add your own online services at any time The Web Protection Policy Editor lets you define all Security Policies for a particular Web Service You can invoke the Web Protection Policy Editor from the TrustDefender Tray Menu From there you have basically the following Options o File gt Load Save o Policies gt Edit Policies or click on the Pencil in the Toolbar TrustDefender Security Policy Generator r General Information Import from TrustDefender r Security Policies Name TrustedSurfing TrustDefender Record Triggers from TrustDefender J7 Require active AntiVirus Scanner I Require active Anti Spyware Activate Trigger a Description This is TrustDefender restoring customer confidence in C mem EEA I Enabl
25. fender On Demand Endpoint Security Windows Internet Explorer 6 J v https www trustdefender com index php itemid 958option com_login amp sid BTDID 5801a60F1 fz X tej We A TrustDefender on Demand Endpoint Security deh E pae O Tos Mi br Home BE search TRUSTDEFENDER stopped if banks and consumers On Demand Endpoint Security collaborate here MAIN MENU TRUSTDEFENDER 2X2 FACTOR LOGIN Home Welcome to the TrustDefender 2x2 factor Authentication Login Itis the only available two factor Authentication that provides two factors for both endpoints Enduser and Solution Website Once setup it will show you a personalized Login Form even before you enter your Username Password 2 factor for the User Additionally it will prevent Attackers who For Home Users stole your username and password from logging into the system Where to buy For Banks For Onno Famers S ron Your Computer does NOT comply to our security policies You are allowed to login but we may perform additional risk based authentication steps Support About us News Press Username Password GapXchange Live Demonstration innata Password Reminder No account yet Create one USER LOGIN Username internet 100 TRUSTDEFENDER USER GUIDE Ci 3 Introduction How TrustDefender works TRUSTDEFENDER USER GUIDE Ci 4 Features TrustDefender is a true online security solution
26. ge Rating Not available a How did other 100 users allowed it Se ed 0 users blocked it u 17 unique Users TrustedSurfing Recommendation You can trust this website known more than 14 days without any reported problems Show IP Block Information Count Organization Country 66 AAPT v report phishing write review Figure 13 TrustedSurfing Information good site 21 TRUSTDEFENDER USER GUIDE The next example is the result for a known phishing site TrustDefender Warning TrustedSurfing Internet Database For URL www3 netbank commbank com au user937054 com 80 Known phishing attack Do not even think of trusting this site Known since 28 Weeks 0 Days 5 Verified by NOBODY Average Rating OOOOO 1 Ratings i 0 users allowed it n How Pra 100 users blocked it users decide 1 unique Users TrustedSurfing Recommendation Known phishing attack Do not even think of trusting this site Show IP Block Information v report phishing Gao 1 e later she cate write review Figure 14 TrustedSurfing Information phishing site 4 6 3 GAP Protection The GAP Protection Dialog shows information about all GAP Participants GAP Participants are Online Businesses that have submitted their Security Policies to TrustDefender to provide a superior protection for all TrustDefender users 22 TRUSTDEFENDER USER GUIDE TrustDefender Control Panel Con
27. good Sites from bad Sites You ll be only asked once per site and there won t be many after a few days The Popups will automatically disappear after 2s for well known and community approved Sites TRUSTDEFENDER lt Back next gt Close C Dont show this page again Figure 3 Tutorial 2 2 3 TrustDefender Login If you haven t done so it is highly recommended to register as a TrustDefender User on our website at http www trustdefender com You can use the same Username and Password for the TrustDefender Software TrustDefender Login TrustDefender Login Username Dont have a Username Password Forgot Password C Remember Password C Disable this Feature Creating and using your own TrustDefender Username will enable you to use your TrustDefender Settings on every computer anywhere in the world TrustDefender will automatically load all your personal settings For highest security your personal settings are encrypted so that nobody can access them Figure 4 TrustDefender Login If you do not wish to use this feature just click on Disable this Feature and click on Sign In This will disable this feature and you won t be asked again TRUSTDEFENDER USER GUIDE 2 2 4 TrustDefender Evaluation Message If you have an evaluation license of TrustDefender you will be notified of the period during the startup of the software e Leave Feedback Allows the
28. he URL cannot be reengineered from the hash 33 TRUSTDEFENDER USER GUIDE Allow TrustDefender to send Process Details to the Central Database this option allows TrustDefender to send details of the running applications to the global Safe amp Secure Mode database This option is highly recommended Note No personal related information is submitted Automatically check for new Software Updates this will allow TrustDefender to automatically check and download new TrustDefender versions once they become available 4 8 Safe amp Secure Mode The Safe amp Secure Mode of TrustDefender can be activated in various ways Automatically activated based on a GAP Policy of a website Manually activated either through the Tray Menu the Web Browser Extension or through the Control Panel The Safe and Secure Mode is TrustDefender s answer to all Adware Spyware Trojans Virus and other malicious code attacks The Safe amp Secure Mode follows a white listing approach rather than heuristics and or blacklisting approaches TrustDefender has a huge Database with known and approved software and any TrustDefender User will be warned if there is an unknown process running on his computer to make sure that only known and good software is running All unknown progresses are marked as potentially malicious and the user has then the choice to close the corresponding programs to let TrustDefender try and close them or to proceed without
29. hermore the Status of the Antivirus Engine i e whether it is up to date and whether it is enabled 3 Firewall This shows your current Personal Firewall If you use Microsoft Windows XP with Service Pack 2 you have a built in firewall 4 Safe amp Secure Mode This shows the status of TrustDefender s Safe amp Secure Mode The Safe amp Secure Mode fills the Gap that your Antivirus Scanners leave open by assuring you that all applications on your system are verified to be good Please click on Inspect Computer Now to check the status 19 TRUSTDEFENDER USER GUIDE 4 6 2 Webfingerprints As discussed earlier in Chapter Introduction How TrustDefender works TrustDefender will check the trust relationship for every single website that you use The Web fingerprints dialog shows all dis allowed websites and lets you perform additional operations g TrustDefender Control Panel Control Panel Statistics Webfingerprints GAP Protection Auto Safe amp Secure Web Protection UserLockdown URL Action Avg Rating GAP Status E www wispa it 80 allow 3 0 NjA www wizetrade com 443 allow NjA NjA Ea www worldingo com 80 allow 3 0 NJA Ea www xbox com 80 allow 3 0 NjA E www xing com 443 allow NjA NjA Ea www youtube com 80 allow 3 0 NjA E www zdnet com au 80 allow 3 0 NjA E www0 placeware com 443 allow NjA NjA www 108 livemeeting com 443 allow NjA NjA E www2 blogger com 443 allow NjA NjA www3 netbank co
30. hould be straightforward The Software itself is just a 1 3 MByte Download Please follow the installation instructions and TrustDefender will automatically be installed on your machine Privileges to run However only restricted user privileges are needed to run the software eo Note The TrustDefender Installation will need Administrator There is no need to restart Windows after Installation however you should close all open Web browser Windows 2 2 First Time Startup of TrustDefender After the Installation you should see the orange TrustDefender Logo in the System Tray on the lower right corner of your screen TrustDefender will need to configure itself during the first startup of the softwate In the first dialog you can choose the TrustDefender License For a complete comparison of the different Editions please refer to Chapter Free Edition vs Gold Edition TRUSTDEFENDER USER GUIDE 2 2 1 License Choose Wizard License Wizard Try TrustDefender Gold absolutely free for 21 Days The enhanced Functionality together with the UserGAP and GAPexchange Features gives you even stronger Internet Security Or simply select TrustDefender Free to continue installing our basic TrustDefender Software for free Features TrustDefender Gold TrustDefender Free Safe amp Secure Mode TrustedSurfing Database Guaranteed Authentication Secure Lockdown For ALL participating GAP Participants Websites 4 Be protected f
31. is will show additional configuration parameters 28 TRUSTDEFENDER USER GUIDE TrustDefender Properties General Trust amp Scan Settings My Account Privacy Browser Configuration Browser Configuration Free Mode Advanced _ Connection Detect automatically Use the Following Proxy calhos Port 8080 Proxy requires Authentication Username dea Password t Host Internal Addresses Trust and skip Verification the Following Addresses separate with localhost 127 0 0 1 Startup Loglevel Start TrustDefender when Windows starts Specify the Loglevel C Automatically change Proxy settings to TrustDefender 7 verbose q C Show Tutorial at Startup Show Now Figure 24 Propetties General Browser Configuration Advanced Configuration Compatibility Mode normal Mode Allow direct Internet Access For Compability Mode ayg exe ccproxy exe Please activate the Compatility Mode if you have Internet Connectivity Problems with a particular application Figure 25 Preferences Advanced Browser Configuration The Advanced Configuration comprises two modes Normal Mode which is the default mode This mode will analyze all internet Traffic from all applications except the ones showed in the edit box on the right hand side Compatibility Mode This mode should be used in case you experience any internet connectivity problems with a particular
32. ma Appl Figure 20 Control Panel Auto Safe amp Secute You can easily add and delete URL s from this list by using the respective buttons at the bottom of the page A much easier way to configure this is by using the TrustDefender button from your web browser Just select Always scan my computer for this website and TrustDefender will automatically scan your computer from now on whenever you go to the website you are looking at a yey Sye Safe amp Secure Mode BE my i pag OG Tools an Website NOW Scan My Computer NOW Always Scan My Computer for this Website About TrustDefender Figure 21 Web Browser Extension IE TRUSTDEFENDER USER GUIDE 4 6 8 Web Protection TrustDefender does not only feature the official GAP Participants where the Online Business can define Security Policies for their own Web Services TrustDefender allows you to create customized Web Protections for all kinds of online services As a customer of the TrustDefender Gold Edition you can even define your very own Web Protections TrustDefender has a built in protection for a large number of Online Services mostly banks which will be visible in the Web Protection Tab gs TrustDefender Control Pane Control Panel Statistics Webfingerprints GAP Protection Auto Safe amp Secure Web Protection UserLockdown Web Protection Entries Information Web are j Onli
33. mmbank com au user937 E www3 netbank commbank com au 443 E www3 netbank commbank com au 443 E www3 netbank commbank com au 443 E wx in f109 google com 995 EJ wx in f111 google com 995 Ewxcommunity com 80 Eypn js overture com 80 Eytest 112 207 net 80 Ekzuji netx com au 80 Gao Cancel Appl Figure 11 Control Panel Webfingerprints This list shows the URL in the first column and the chosen action in the next column The action can be either allow or block depending on your earlier choice The average rating will display the average user rating of the whole TrustedSurfing Community Note You can get a context menu with more options if you right click on a menu item TRUSTDEFENDER USER GUIDE ik commbank com au 443 allow Nid Change Action gt io Delete allow Nis io Details gt SSL Certificate comet mm Internet Database re com 80 Figure 12 Webfingerprints Context Menu You can either Change the action from allow to block or vice versa or Delete the Webfingerprint completely or Get more information If you choose Internet Database TrustDefender will automatically connect to the TrustedSurfing Database and display the information on hand See the following screenshot for a legitimate Website TrustDefender Warning TrustedSurfing Internet Database for URL www3 netbank commbank com au 443 Known since 18 Weeks 3 Days a Verified by DateApproval n Avera
34. ne Services of St George Bank Australia incluc EAP Australia Janz Bank Australia adelaide Bank Australia Erab Bank Australia As st geor ge en Paribas Australia ssi at chs Scholes E Bankwest Australia Bendigo Bank Australia E Citibank Australia EElders Rural Bank Australia usec Bank Australia E iNGBank Australia national Australia Bank Australia St George Bank Australia Ed Suncorp Metway Australia Favorites Favorites Launch Editor _ Add to Favorites gt J Import Entry Disable Item Delete Entry G Add Folder J a Delete G OK DG Cancel app Figure 22 Control Panel Web Protection Note You can also add the Web Protection Profiles to the Secure Favourites 4 6 9 User Lockdown Policies For all the non official Web Protection websites discussed in the previous chapter TrustDefender lets you define your own Security Policies This is an advanced setting and it is highly recommended not to change any settings unless you are an experienced TrustDefender user 27 TRUSTDEFENDER USER GUIDE TrustDefender Control Panel Control Panel Statistics Webfingerprints GAP Protection Auto Safe amp Secure Web Protection UserLockdown Security Policies for all Web Protection Policies UserLockdown Security Policies Security Policies C Require active Antivirus Scanner Don t allow other Internet Connections C Requir
35. o Favorites in the TrustDefender Control Panel either in the GAP Protection or int the Web Protection Section and you ll see the following dialog box which lets you choose the Folder to store the favourite to 39 TRUSTDEFENDER USER GUIDE select Destination Folder for TrustDefender Australia Please select the Destination Folder GES cet Cancel Figure 36 Add Favorites Dialog Note If you want to create a new Favourites Folder just click on Add Folder in the GAP Participants Dialog box 4 10 2 Use Secure Favorites in the Quick Launch Menu Once the Secure Favorites are configured they will automatically appear in the Quit Launch Menu of the TrustDefender Tray Menu as shown in the screenshot below Simply choose the web service you want to use and TrustDefender will activate it History TrustDefender Australia Secure Favorites St George Bank Australia Control Center Preferences Website Protection gt Inspect Computer Now Safe amp Secure v Enable TrustDefender Sign in File Help Figure 37 Secure Favorites Quick Launch Menu 40 TRUSTDEFENDER USER GUIDE 4 11 TrustDefender in Corporate Environments TrustDefender has been designed for home use as well as corporate use TrustDefender has a number of features to comply with corporate Security Policies and Corporate Lockdown Restrictions 4 11 1 Administrator vs Non Administrator Rights Trust
36. oblem e Enable your Antivirus Scanner Please refer to the Help Section of your Antivirus Vendor for more details or e Check the Computer again or e Simply login at your own risk what does that mean 107 You have software running on your computer that could not be verified Such software is classified as potentially malicious It may be UNSAFE to log in from your computer To solve the problem e Please close all unnessecary software and recheck again or e Let TrustDefender take care of it by clicking on the following link Automatically close all unknown Software or e Simply login at your own risk what does that mean Proceed to login internet 100 TRUSTDEFENDER USER GUIDE Step 4 If you click on Proceed to login you ll be forwarded to the login form with a notice that you knowingly accepted the verification TrustDefender On Demand Endpoint Security Windows Internet Explorer Be Be TrustDefender on Demand Endpoint Security Home TRUSTDEFENDER Smart tai cone stopped if banks and consumers On Demand Endpoint Security collaborate here MAIN MENU TRUSTDEFENDER 2X2 FACTOR LOGIN Home Welcome to the TrustDefender 2x2 factor Authentication Login It is the only available two factor Authentication that provides two factors for both endpoints Enduser and Website Solution Once setup it will show you a personalized Login Form even before you enter your Use
37. or ALL your Online Applications you use Regardless whether they participate in the GAP Program Benefit from others and download Thousands of freely available UserGAP Profiles From the GapXchange for the strongest Security Experience Advanced Privacy Features Figure 1 License Choose Wizard After choosing the TrustDefender Gold Edition you ll have to enter your License details Please enter the Name and License Key that you have obtained either on your CD or via email from the Online Shop Enter License Key Enter your License Details Please enter your Name and License Key EXACTLY as they appear in the Instructions Name License Key Comer f AA Gma Cancel Evaluation Version Figure 2 License Key Dialog In case you want to try TrustDefender for 21 days just click on the Evaluation Version Button 2 2 2 Tutorial TrustDefender will show a short tutorial during startup Please take a minute and read through the different pages Use the buttons Back and Next for navigation If you do not wish to see the tutorial again please check the box Don t show this page again Note You can always reactivate the tutorial from the Preferences Menu at a later stage TRUSTDEFENDER USER GUIDE TrustDefender Tutorial Be aware You ll experience afew Popups in the beginning because TrustDefender will ask you to approve the Trust These are essential to distinguish
38. re 26 Configuration Trust amp Scan Settings Figure 27 Configuration My Account Privacy Figure 28 Safe amp Secure Mode Scan Dialog Figure 29 Safe amp Secure Mode Unknown Applications Figure 30 Safe amp Secure Mode Dialog context menu Figure 31 Safe amp Secure Mode manual application allow Figure 32 Safe amp Secure Mode Security Status Figure 33 Safe amp Secure Mode Known Applications Figure 34 Safe amp Secure Mode User allowed Applications Figure 35 Webbrowser Extension IE Figure 36 Add Favorites Dialog Figure 37 Secure Favorites Quick Launch Menu Figure 38 Installation Error Message Figure 39 Internet Authentication Credentials Dialog Figure 40 TrustDefender Web Protection Policy Editor 6 2 Index GAP Protection 10 45 TRUSTDEFENDER USER GUIDE 46
39. revious section can be enabled TrustDefender will lock down the user s computer as defined in the Security Policies by the GAP Participant For the first time ever the Online Business can not only give security advices to their customers but they can pro actively make sure that only safe computers that comply with the Security Policies are granted access to their systems or at least notify the user that his computer doesn t comply This Lockdown is doe using a built in low level TCP IP Firewall that works on a Host IP or SSL Certificate level During the Secure Lockdown only Requests that are approved in the GAP Policies will be allowed The GAP Program and the Secure Lockdown are best described by the illustration on the following page No tampering possible Check integrity of the GAP Database and automatically download the official version TrustedSurfing Internet Server D Automatic Protection TrustDefender will analyze all SSL encrypted outgoing internet transmissions to Webtraffic recognize SSL certificates Online Business Provider e g online bank Blocks all Internet request other than GAP Database those to the approved participant and Has a list of SSL makes sure that the computer complies fingerprints for the GAI to the Secure Lockdown Policies Protection Participants together with the Policies For the Secure Lock
40. rname Password 2 factor for the User Additionally it will prevent Attackers who stole your username and password from logging into the Where to buy system For Home Users odaga A Welcome to the new TrustDefender Login Your username will now be associated to your TrustDefender For Online Business Installation This will enable your personalized Login Form so that you know you are on the right server even before you Support enter your Username and Password eras And itwill tell us whether its really you Even if someone uses your Username and Password he could not log in News Press GapXchange ro Your Computer does NOT comply to our security policies You are allowed to log in but we may perform additional risk based authentication steps Live Demonstration Username Password USER LOGIN Username Remember me I Password Reminder No account yet Create one Password I Remember me Login Password Reminder No account yet Create one secured by TrustDefender Home Solution Where to buy For Home Users For Banks For Online Business Support About us News Press Copyright 2005 Symbiotic Technologies Pty Ltd ABN 72 117 977 410 All rights reserved Internet Step 5 Once logged in you can choose a picture that relates to you personally and select it This picture will from now on be displayed on the page _before_ you put in your credentials See the following screenshots TrustDe
41. siness gt GAP Window Security Policies e Shows all unknown and potential malicious Software Applications that run on your computer gt Safe amp Secure Mode TRUSTDEFENDER USER GUIDE 2 3 2 Scenario 1 Website is secured with the TrustDefender Enterprise Server Client Server Protection Step 1 Open a new Web browser and go to http www trustdefender com Note You should see that the orange icon ADOUT U 54 E i af in the Tray Bar is pumping A ire i GapXchanne Step 2 Click on the Live Demonstration Live Demonstration Button on the left hand side of the Menu USER LOGIN a You should not automatically see the Safe amp Secure scan window coming up scanning your computer cure Mode Step 3 TrustDefender will now automatically check the security policies on your computer and will automatically forward you to the login form if everything is fine If your computer does not comply to all security policies youll get an information message from the TrustDefender Enterprise Server which may look similar to this TrustDefender Security Verification Windows Internet Explorer DER Ge yy le http fftes trustdefender com TESiclientjtrustdef 4 X sage Pr we amp TrustDefender Security Verification o gt D tah E pag G Tos amp Er a TrustDefender Security Verification Your Antivirus Scanner AVG 7 5 446 is disabled To solve the pr
42. t or Microsoft Pharming Check This check will verify whether the IP Address you are connecting to really does belong to the Organization that has registered the domain Average User Rating A Score from 1 to 5 stars with a subjective classification from an author o User Reviews User Reviews of the Web Fingerprint Anybody can write a review BUT a valid email address is required and reviews are moderated plus other anti fraud techniques are deployed How did other TrustDefender users decide This shows what other TrustDefender users decided One user may make a wrong decision but the collective will not This community based rating approach has proven to be very effective and extremely fault resistant as shown by high profile examples such as eBay Amazon Tripadvisor and others 15 TRUSTDEFENDER USER GUIDE ra TrustDefender Warning TrustedSurfing Internet Database for URL www3 netbank commbank com au user937054 com 80 Known phishing attack Do not even think of trusting this site Known since 28 Weeks 0 Days a Verified by NOBODY Average Rating OOOOO 1 Ratings 0 users allowed it pees bonnet 100 users blocked it 1 unique Users TrustedSurfing Recommendation Known phishing attack Do not even think of trusting this site Show IP Block Information v _ __ _e report phishing write review Figure 8 TrustedSurfing Information Dialog The TrustedSurfing
43. te this checkbox O Automatically block unknown Web fingerprints this option will automatically block Requests to sites you have never ever been before Automatically trust Community approved Webfingerprints this option will instruct TrustDefender to automatically allow Webfingerprints that are trusted by the community For this to happen a Webfingerprint must be known in the community for more than 14 days without any problems This option should be checked as it will eliminate most of the popups 31 TRUSTDEFENDER USER GUIDE Show Information Dialogbox for ____ seconds in case you want to see the Information Dialogbox even for the Community approved Webfingerprints you can check this option After the specified number of seconds the Dialogbox will automatically close Notify of blocked Requests during Secure Lockdown Once TrustDefender activates a GAP Policy it may limit the Internet Requests to the chosen Online Business Other unrelated Internet Requests may be blocked You can specify whether you want to be notified of every Request that gets blocked Update the Website Protection Database automatically this option will instruct TrustDefender to automatically update the Website Protection Database in case it gets updated This option is highly recommended as it will make sure your database is up to date whenever our team releases a new version User Interface
44. th the Security Policies defined by the Online Business Together with the Safe amp Secure Mode the Website GAP Policies and the Two Factor Authentication TrustDefender is the only complete On Demand Endpoint Security Solution available on the market today one that truly integrates both ends of the connection User s PC and Web server into a security chain to protect the end user at home as well as the online business TrustDefender has been proven to be a general solution against threats like Phishing Pharming Trojan Virus Malware and Keylogger Attacks and also for online injection attacks like XSS 1 2 Supported Platforms The TrustDefender Client runs on all major Microsoft Operating Systems e Windows NT e Microsoft Windows 98 98 Second edition e Windows ME e Windows XP Home Edition Professional SP1 and SP2 e Windows 2000 e Windows Vista 1 2 1 Platform Roadmap e MacOS TRUSTDEFENDER USER GUIDE e Linux e Symbian 1 2 2 Hardware e Intel Pentium 3 or above e All platforms running Windows Browser Note TrustDefender software operates independently of the Browsers giving greater flexibility application to meet varying customer requirements and security Therefore operating with but not limited to e Microsoft IE e Netscape e AOL e Firefox e Opera TRUSTDEFENDER USER GUIDE Ci f 2 Installation 2 1 Software installation The Installation of the TrustDefender Client Software s
45. the Computer Check Computer Again this will simply rescan the computer Use this option if you manually closed unknown applications Make my Computer Safe amp Secure this will automatically close all unknown software and rescan the Computer You can activate a context menu by right clicking on an unknown software You ll see the following context menu Process ame ES TrustDefe Show Detailed Info Move to User Allowed List Figure 30 Safe amp Secure Mode Dialog context menu The Show detailed Info will bring up a Website with more information about the selected Application 35 TRUSTDEFENDER USER GUIDE The Move to User Allowed List Option allows you to allow the list manually on your system No information will be sent to a TrustDefender Server and only your system will recognize the application You will be asked to enter a Category and an optional description Allow potentially malicious Programs Static Please select a Category Enter a description optional Instant Messaging 5 this is my allowed softwarel Malware Office Productivity System File Third Party Unverified Cancel OK J Figure 31 Safe amp Secure Mode manual application allow 4 8 2 Security Status This will display the security status of your computer Please refer to chapter Control Panel Security Status for a complete description Secure Mode Unknown Applications Sec
46. trol Panel Statistics Webfingerprints GAP Protection Auto Safe amp Secure Web Protection UserLockdown GAP Participants Information Guaranteed Authentication Module Name This is TrustDefender On Demand Endpoint Secu E westpac Australia E CommonwealthBank Australia bank of Queensland Australia E Macquarie Bank Australia VU E Deutsche Bank Germany Lf R U STD E FE N D E R Postbank Germany bank Central Asia Edo not use wa Favorites EEsendex Pc SM5 Epynamic Small Business Network Australia Ebroad IP Australia ElLivingBeautiful natures inspiration Australi E ManageneT Extranet Australia ES TrustDefender Australia First Gulf Bank UAE Saee Show Info Add to Favorites gt Add Folder Delete Gaok G Cancel Appl Favorites Figure 15 Control Panel GAP Protection This dialog is for information purposes only You cannot do any changes to the official submitted information but you can add the Websites to the Secure Favourites Note In addition to the buttons at the bottom of the page you can also activate a context menu by right clicking a participant A LivinaBeautiful natures insbira Egma Show Info GQ Add to Favorites rir Open in Browser Figute 16 Control Panel GAP Protection context menu 23 TRUSTDEFENDER USER GUIDE 4 6 4 Add Secure Favorite To add a particular web service to the Secure Favorites Section just click on
47. urity Status Known Applications User Allowed Applications TRUSTDEFENDER m Status Automatic Windows Update Last Update 2007 02 27 ad AVG 7 5446 Anti Virus Engine Status Uptodate amp Enabled Fi Il Microsoft XP SP2 build in Firewall irewa Status Enabled Cinspect Computer Now Safe amp Secure Mode Status Unknown Please click on the button TD Figure 32 Safe amp Secure Mode Security Status 36 TRUSTDEFENDER USER GUIDE 4 8 3 Known Applications This tab will display all known and approved applications You cannot do any changes and this dialog is for your information only a G Safe Secure Mode Unknown Applications Security Status Known Applications User Allowed Applications Status The Following known Applications are running on your Computer TrustDefender detected the Following unknown Software running on your computer Process Category ProductName Company Name Descriptior Ekvcuserve exe Third Pa VAIO Camera Utility Sony Corporation new Edswitcher exe Third Pa Wireless Switch Setting Sony Corporation new isemgr exe Third Pa ISB Utility Sony Corporation new spmar exe Producti VAIO Power Management Sony Corporation new dapntex exe Driver Alps Pointing device Driv Alps Electric Co Ltd new aico exe Producti MouseSuite 98 Primax Electronics Ltd new apoint exe Driver Alps Pointing device Driver Alps Electric Co Ltd new EExplorer ExE System
48. user to leave feedback in respect to their user experience and make suggestions e Upgrade to Gold Edition Allows the user to upgrade their evaluation edition to the Gold Edition e Continue Allows the user to continue to use the evaluation edition of TrustDefender TrustDefender License Information Evaluation License You have 4 Days left for Evaluation of the Gold Edition Egg tT Your Idendity Online lt BUILT IN ONLINE 4 BANKING PROTECTION For SELECTED FINANCIAL INSTITUTIONS What do you want to do G Leave Feedback G Upgrade to Gold Edition _ CSontinue a Don t show again Figure 5 TrustDefender License Information Dialog 2 3 Quick start Walkthrough For the impatient reader the Quick Start will walk you through the main features of the software 2 3 1 Scenario 2 Client only protection To see the various features of TrustDefender in action please go through this live demonstration Step 1 Open a new Web browser and go to http www macquarie com au Step 2 Click on Login gt Personal on the right hand side of the screen You ll see the GAP Window appear in the lower right corner of your Screen At the same time TrustDefender will activate the Safe amp Secure Mode to check the Authenticity of all running applications and programs Once the GAP Window is activated the Secure Lockdown will also be activated TRUSTDEFENDER USER GUIDE Step 3 The Login Screen
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