Telcare TM0001 Telserve Professional Use User Manual
Contents
1. for professional clinical judgment All patient diagnoses and treatment are to be performed under the supervision of a healthcare professional This system is not intended for emergency calls or for transmitting time critical data or alarms Clinical judgment and experience are required to check and interpret the measurements transmitted Blood glucose BG data may not immediately be transferred to Telserve BG readings on your blood glucose meter and not the Telserve website should determine your normal treatment for your diabetes The Telserve system is intended for use by patients with diabetes who use the Telcare BGM Using the Healthcare Professional Portal The Telserve Healthcare Professional HCP portal is designed to work with internet browsers that implements the https secure protocol The tested browsers include Microsoft Internet Explorer 8 0 7600 and 7 0 5730 Mozilla Firefox 3 6 15 and 3 5 17 Apple Safari 5 0 4 and 5 0 5 Apple iOS 4 2 1 and Google Android 2 2 1 Login Instructions 1 Obtain login credentials by calling Telcare at 888 666 4530 Start your internet browser Go to https MyTelcare com 2 3 4 Log in using the Username and Password provided to you 5 After you login you will be directed to the HCP Portal TELCARE Enter Login Username and Password USERNAME V prssworo Recover Password 0 To acquire canisters of Caltech DISPATCH wipes please contact Recover Pass2. Monday Friday 9AM 5PM EST E mail support telcare com Website www mytelcare com Rev 7 2011 12
3. OMPLIANCE S 85 11 32AM 16 De All Readings 160 1 1 10 0 12 204 1 004M 14 Oe Lowest DO ihe iG Low Normal High VeryMigh 197 1 07AM 1406 n 29 i A 419 cl 102 LO LOAM 18 Now Lowest Highest BG Percentage of time Get more in each Target Zone Using the Healthcare Professional Portal Graph 1 The middle section of the Patient screen presents glucose data in graphical format 2 The graph on the left presents the average BG sorted by Reading Tags The graph on the right presents BG averages by date Reading Tag Graph Trend Graph Reading History 7 Day Tagged Averages 7 Day Overall Average hover over dots for details Before Breakfast MEE 146 ai After Breakfast III 110 Before Lunch III 154 Fi After Lunch 1 2 Before Dinner TS 146 100 After Dinner ES 122 Night es e Avg mgdl U Before Snack After Snack Before Exercise After Exercise Other 0 50 100 150 200 24 Jun 26 Jun 28 Jun 30 Jun mgdl Latest Messages 1 At the bottom of the page are the latest messages sent to the patient s Glucose Meter Latest messages 2010 06 25 20 55 00 Your reading is in the target range 2010 06 25 20 44 00 Your reading is in the target range 2010 06 25 17 27 00 Congratulations your reading is in the target range 2010 06 25 15 40 00 Congratulations your reading is in the target range 2010 06 25 15 33 00 Congratulations your reading is in the target range Adjustable Limits Using the Healt
4. P orm p omm n M TELCARE Telserve Professional User Manual A telemedicine accessory to blood glucose monitoring systems Telcare Inc Bethesda MD 20814 USA Phone 888 666 4530 Hours Monday Friday 9AM 5PM EST E mail support telcare com Website www mytelcare com This manual will be readily available on the Internet You may request a hard copy of this manual by calling Telcare at 888 666 4530 This manual is available via MyTelcare com or you may request a hard copy by contacting Telcare Inc support telcare com 888 666 4530 Page 2 Page 3 Page 4 Page 10 Page 12 Contents Intended Use and General Precautions Telserve Healthcare Professional HCP Portal Using the HCP Portal Administration Page Support P N MA0003 Rev 08 11 Intended Use RX ONLY INTENDED USE Telserve Data Management System Professional Use The Telserve Data Management System Professional Use Telserve Pro is an accessory to blood glucose monitoring systems for the review and evaluation of blood glucose test results to aid in diabetes management Telserve collects data from blood glucose meters such as the Telcare BGM GENERAL PRECAUTIONS Glucose results from alternative site testing sites should not be used for insulin dosing The Telcare Blood Glucose Meter BGM and the Telserve Data Management System Telserve do not provide automated treatment decisions They are not substitutes
5. able disable or follow System Default Create System Default rules within Administration page 10 3 Triggered Messages it is possible to write messages that are sent to the meter under certain conditions These are customizable To Save Check Enable This Message Then press Save 4 Message to be sent after next BG reading The message will be sent to the meter after the next reading is taken Messaging Options Message to be sent after next BG reading THE SYSTEM WILL PROVIDE DREW WITH ENABLED a percentage breakdown of their readings SYSTEM DEFAULT ENABLED a completion percentage of their prescribed Priority Messages Default DISABLED tests Messages amp SYSTEM DEFAULT Time Date From To Status Message 14 01 04 Mar Nanette Steinle BG Meter Pending Lorem ipsum dol 10 20 03 Mar Judy Bloodm Email Delivered Sed ut perspici gt ENABLED average BG Information by Blood Glucose 03 59 01 Mar John Hopkins SMS Delivered At vero eos et DISABLED Reading Tag amp SYSTEM DEFAULT Triggered Messages When Drew tests for 5 Te times in a row send this gt ENABLED this week s average compared to last call the office gt DISABLED week s average SYSTEM DEFAULT A Delete THIS MESSAGE To view or change your System Default Messaging Save Options visit your Administration page E na b e Add new message Add New Triggered Message Save Triggered Message Change Password Professional Details Bethe
6. adings High Readings Diabetes Date BG Tests Compliance Reading 24h 24h Drew Reifsteck Diabetes Type 4 0 days ago 2 2 Chandra Lindo Diabetes Type 12 0 days ago 1 Arnoldo Till Diabetes Type 2 096 daysago 2 Fernando Diabetes Type 2 096 days ago Alejandre 2 Darryl Scheeler Diabetes Type 12 0 days ago 1 Using the Healthcare Professional Portal Pages 6 8 provide an overview of the Patient Portal For more detailed instructions on the Patient Portal refer to the Patient User Manual located at mytelcare com support new Text 1 The top portion of the Patient screen shows glucose data and test strip usage data 2 The far right of the screen shows the last five readings including BGL date time and tag To view additional readings click Get more 4 To view all of the patient s readings and sort them by Time Tag and Range click Readings on the top right of the page see page 8 5 Select different timelines by clicking the buttons below your name 6 To download all of the patient s data in CSV format to your computer click Export Data 7 Tomanage the messages for a particular patient click Messaging see page 9 8 To set a patient s BG target zones click Clinical Profile see page 8 Average BG Leve Testing Compliance Test User ius ens temm Oiscetes Type TODAY DAYS 3 DAYS a 00 DAYS Export Data i Sorted by Tags AVERAGE LATEST READINGS VOOSE LEVEL TINTE PE AY C
7. hcare Professional Portal Clinical Profile Russell Covalt active since 2008 08 24 Diabetes Type 2 METER SERIAL NUMBER Before Meal LOW 20 80 Night ACTIVATION DATE MM DD YYYY PRESCRIBED READINGS TYPE OF DIABETES 2 00 Diabetes Type 2 B NORMAL RANGE 80 TO 140 HIGH MAX 255 NORMAL 80 140 HIGH 140 255 VERY HIGH gt 255 NORMAL RANGE 60 TO 170 HIGH MAX 285 NORMAL 60 170 HIGH 170 285 VERY HIGH gt 285 LOW DIS Readings Prescribed Readings Update Patient Filters filter by range filter by tag H Apply Type Blood Glucose Blood Glucose Blood Glucose Blood Glucose Blood Glucose Blood Glucose E A 1 8 To 1 9 o a Neb Range Value Unit Tag Date Normal 105 mg dL Night May 11 2009 Normal 104 mg dL Night May 11 2009 Normal 108 mg dL Before Breakfast May 11 2009 Normal 105 mg dL Before Breakfast May 11 2009 Normal 107 mg dL Before Lunch May 11 2009 Very High 285 mg dL After Lunch May 11 2009 Refer a Patient TELCARE Referred Patient List Click the icon on the Navigation Bar Update Patient Time 02 49 07 30 07 41 11 08 12 43 Using the Healthcare Professional Portal Messaging Patient Specific 1 Under Messaging Options select the basic messages to be sent to your patient s Telserve account This text can also be viewed on the glucose meter 2 For each message type you are able to either en
8. sdaDoc EMAIL ADDRESS Administration Page Personal and Professional Details My Account USERNAME bethesdadoc gmail com PASSWORD FIRST NAME Bethesda CITY BETHESDA STATE SPECIALTY WEB SITE OFFICE NUMBER PROVIDER ENROLLMENT CHAIN CONFIRM PASSWORD LAST NAME Doctor ZIPCODE 20814 NATIONAL PROVIDER OWNERSHIP SYSTEM NUMBER 10 Administration Page Messaging System Wide 1 To view and edit clinical message rules select Administration from the toolbar 2 Messaging Options Basic automated messages sent to your patients meters 3 Triggered Messages Messages that are only sent under certain conditions You define these conditions To Save Check Enable This Message Then press Save Messaging Options System Default Set the default messaging options These can be overndden for mdv dua patents Options THE SYSTEM WILL PROVIDE ALL PATIENTS WITH S a percentage breakdown of their readings by target range a completion percentage of their prescribed tests average BG Information by Blood Glucose Reading Tag this week s average compared to last week s average Triggered Messages When patents tests for s tmes n a row send ths Great job A De ete ort MESSAGE Enable Add new message Save Add New Triggered Message Save Triggered Message 11 oupport Contact Telcare Inc Bethesda MD 20814 USA Phone 888 666 4530 Hours
9. word Sears 1 800 349 4358 Using the Healthcare Professional Portal Home Page 1 The toolbar at the top of the home page allows you to navigate anywhere in the site a TELCARE Alert List Graphs 1 To view Blood Glucose BG and demographic information graphs select Dashboard Graph in the toolbar 2 To view a specific graph hover over the Dashboard and Alert List icons until the pull down menu appears Age and Diabetes Type Age Diabetes Type BS Diabetes Type 1 EB Diabetes Type 2 Bl Gestational lational Diabetes Type 1 Patient List 369 Export Qe Search patients 2 3 a s s z a s 12 13 Nex Name up Phone Type of Active Avg Daily Prescribed Test Last Low Readings High Readings Diabetes Date BG Tests Compliance Reading 24h 24h Drew Reifsteck Diabetes Type 4 096 days ago 2 Chandra Lindo Diabetes Type 12 096 days ago 4 1 Patient Name Using the Healthcare Professional Portal Patient List To view textual renditions of data scroll down to Patient List within the Dashboard Click a header to sort the data Use the Search Function to search Click the Patient s name to access their personal portal All BG data is in their portal Click Export to download all data Export Headers Search Functian Patient 369 Export a l2 3 s s z sa s 12 13 Ne Name up Phone Type of Active Avg Daily Prescribed Test Last Low Re
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