Hypercom ICE 5000 / 5500 Series User Manual
Contents
1. llssssesesseee RR 3 6 ICE 5500 printer paper door Open isissssseseeeee ee mms 3 7 ICE 5500 printer paper installation sleeeeeeee RIAM 3 8 ICE 5500 Printer paper installation complete oooooccccccococr RII 3 8 Chapter 4 Wireless POS Terminal Interface Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Basic COMIQUIATION ux ser epe Er ile Rea PES MEZ B ERRARE REN erue NEC E RUE Re 4 3 Extending basic coverage sess hx ahhh een e gus duds ee 4 4 Large area Coverage cir A A A RR a eu wa i bs 4 6 Premises wiring diagram o oocoooonro e I II t tn 4 7 Ba sic system exariple u re ERI A Dee a EE rs 4 8 Extended basic example ike Rr MEE PARERE EFE a EE RSS EEG a 4 9 Large area example guis exec ke RR AER RE REM eae bea pn RN pala RR EE ETE 4 10 940184 003 rev B Hypercom Corporation ix List of Tables List of Tables Chapter 1 Hardware Information Table 1 1 Terminal dimensions eee RR RR RR rre 1 5 Chapter 2 Installation Procedures Table 2 1 Self test and diagnostics with software loaded 0 00 ccc nennen eee 2 4 Table 2 2 Memory page states ooooommrrrr nee en ee m m mh 2 4 Table 2 3 Self test and diagnostics when software is not loaded 2 2222 en sans eneene nennen nenn 2 5 940184 003 rev B Hypercom Corporation xi Introduction The ICE 5000 and 5500 Hardware and Ins2. Hardware Information This chapter provides important information to properly set up and test both the ICE 5000 and 5500 terminals To prevent damage to the POS terminals and possible personal injury be sure to read this document before installing the ICE terminals Figure 1 1 ICE 5000 and 5500 terminals Chapter 1 General Safety Precautions This section describes general safety precautions that must be followed to ensure proper installation and maintenance of the POS product family CAUTION Electrical Safety Observe all normal electrical safety practices when operating any equipment attached to an active power source Authorized Service Only a Hypercom authorized service technician or an authorized repair station can perform equipment servicing adjustment maintenance or repairs on the POS products Electrostatic Damage Before performing any maintenance on POS products ensure that you wear a static strap and are grounded to the POS products To ensure protection of the telecommunications port against lightning damage this product requires connection to the building protective earthing Therefore the integrity of protective earthing must be ensured Use only the Hypercom provided power supply and power cord Ensure that power is supplied from a suitable power outlet to the supply when the terminal is connected to the telephone line i WARNING Electromagnetic Compatibility
3. or press Enter on the terminal keyboard MERCHANT PROGRAMMING INIT TELEPHONE NO ABCODEF CANCEL CLEAR ENTER Type the initialization number then touch or press Enter MERCHANT PROGRAMMING NMS TELEPHONE NO ABCDEF CANCEL CLEAR ENTER Type the NMS number then touch or press Enter MERCHANT PROGRAMMING DIAL 0 TONE 1 PULSE ABCDEF CANCEL CLEAR ENTER Type 0 for tone dialing or 1 for pulse dialing then touch or press Enter MERCHANT PROGRAMMING PABX ACCESS CODE ABCD E F DEL CANCEL CLEAR ENTER Type a PABX code if necessary then touch or press Enter MERCHANT PROGRAMMING TERMINAL ID NUMBER XXXXXXXXX OWERTYUIOP ASDFGHUJKL Z XC V BNM SPACE CANCEL CLEAR ENTER Touch Cancel The terminal displays the Idle prompt 3 2 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Setup Procedures Program the IGE Terminal A program load is required when no software is currently in the terminal When you initiate a program load the software is the only partialy loaded Depending on the software applocation an average program load takes approximately 40 minutes to complete The initialization process loads the merchant specific information in a terminal MAC software is required when the ICE 5000 or 5500 supports debit processing Please refer to the ICE 5000 PIN Pad Loader Operators Manual for further details Step
4. 5000 and 5500 is designed to eliminate the need to manually tear the receipt The first receipt prints and cuts then the second receipt prints and cuts Users do not have to manually tear the paper from the terminal eliminating paper jams The ICE 5000 and 5500 terminals incorporate the new Hypercom FastPOSTM 9600 bps modem While fully compatible with the current 300 1200 and 2400 bps modems the FastPOS modem when working with a FastPOS network node provides 9600 bps throughput for transactions batches and software downloading FastPOS uses a new technology to achieve 9600 bps throughput and 0 5 second training times at a cost that is comparable to the cost of 2400 bps modems FastPOS results in faster transactions and lower transaction costs For example at a 5 cents per minute 800 dial rate with a 1 second billing interval a FastPOS transaction costs less than 0 5 cents More importantly FastPOS enables large data blocks to be transmitted without a cost penalty Many of the new opportunities created by the touch screen of the ICE 5000 or 5500 become more practical when high speed communications are available Memory The ICE 5000 and 5500 terminals contain a mimimum of 1MB of RAM Power Requirements The power requirements for the ICE terminals are 24V 6A 85 250 VAC 50 60 Hz 15VA The dimensions for the ICE 5000 and 5500 are shown in the following table Table 1 1 Terminal dimensions Terminals Length W
5. This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take appropriate measures Danger of explosion If the battery is installed incorrectly it could explode Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer instruction n B E iB xe ARRAN AA Em fth ERY Eee da S HIE gt ARES X RSE Be CES MTA OL Fo ENE A BEOR ERES El BE ATR o 1 2 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Hardware Information Security Tamper resistance is provided through the use of intrusion detectors and a secure CPU RAM module that is housed in a sealed metal case PIN encryption MAC ing encryption key storage and management are performed in a separate secure co processor with its own internal RAM To further prevent tampering the entire ICE 5000 and 5500 terminal housings are ultrasonically welded and sealed The ICE 5000 and 5500 terminal supports as many as three integrated Security Access Modules SAMs for various smart card solutions Keyboard The keyboard consists of 12 keys 10 numeric and 2 control keys The keyboard provides Buttons sized to meet various cardholder needs Audible signals that notify the cardholder of the action being taken Figure 1 2 Standard keyboard PIN Pad The ICE 5000
6. into the terminal transceiver interface receptacle marked Power Insert the AC power cable from the power supply into an appropriate AC receptacle 4 6 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Wireless POS Terminal Interface 5 Insert the male connector of the 12 foot cable from the terminal transceivers into the female connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver interface If the 12 foot cable is not long enough it may be extended up to 1000 feet by using any four conductor one to one standard telephone extender cable available at various electronic appliance retail outlets You can also have the premises wired for extending the cables Firms that install telephone cabling in buildings can perform this task because the wiring is identical to a two circuit telephone system WARNING To avoid damaging the terminal transceiver unit do not insert the cable connectors from the single unit adapter or the terminal transceiver into any receptacle designated for use with the premises telephone system Module Module connection connection 3 3 4 4 wssesars e 5 AR 5 Additional connectors may be added in parallel Figure 4 4 Premises wiring diagram 940184 003 rev B Hypercom Corporation Chapter 4 Installation Examples Figures 4 5 through 4 7 are installation exampl
7. rev B Printed in the USA
8. 0 gt ago TIR E p N ws O JO E a y Kitchen Area O Ka OC JO o Rol J 000 C C E guo sia E ol Jo 14 a E u Ba C a oNo A A E Pm E oo Er og 0 OD O WEN E 2 o GaL A X offo ofa O RO Oo O E O Tem POS O i oC Jo O Q O WP O JO Patio Area 0 O JO o oo O O Jo S Figure 4 7 Large area example ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Index Index Numerics 24 Vollt power cable sese eese 4 6 A AC adaptor sumo dat 2 1 power cable u ee me 2 1 4 6 Adaptor cable sisse deu ema a laser Dod 4 1 Authorized Service oooooccccocccoo 1 2 auto receipt cutter nenn 1 5 C CAUTION MMC TU XV MESSAGES 3 un ad REGE RR eae ep XV Clas Aes ewe pP alta iv Class B mesura eh e de Pd Paca Roe gd 4 2 commission decision 22 220er seen een eee 1 2 CONVENLONS ur antenne xiv CO DrOGeSSO jesse ue ua ae en ei 1 3 ellen TP iv D data encryption 222m nennen nenn 4 1 diagnosis e u run e a ds 2 4 dimensions miii ra rnb RA pe qe 1 5 E electrical Safety 2 22m nennen nennen nn 1 2 electromagnetic 2 2222er 1 2 encryption key storage 0 00 eee eee 1 3 F FastBOS asian rie
9. 001 Transceiver Terminals Interface FTIO1 PN 020123 002 Terminal Transceiver FXVO1 24VDC P S Customer premises wiring 4W TWP FXVO1 3 TO 9 10 FXVO1 Maximum Terminal Transceiver FXV01 PN 020123 002 Figure 4 3 Large area coverage Installing Large Area Coverage p Step by Step To install large area coverage 1 Ensure the host terminal is properly configured and connected for use as a standard POS terminal See the manual provided with the host POS terminal 2 Insert one end ofthe PIN pad cable Hypercom P N 810022 001 into the PIN pad port ofthe host POS terminal Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface Hypercom P N 020192 001 3 Mount the terminal transceivers Hypercom P N 020123 002 to a vertical surface Place them as high as possible in an area that has the best visibility from the areas where the peripheral terminal devices are used Separate the transceivers as far as possible from each other while still providing the required coverage You may mount the transceivers by using the metal hook or the rubber suction cups provided An alternate method is to remove the metal hook and the rubber suction cups replacing them with double sided tape The terminal transceivers must not be mounted on or next to metal objects 4 Insert the 24 Volt power cable from the power supply Hypercom P N 870003 001
10. POS transaction Because customers see the process they have control of the financial transaction and feel an added sense of security The host POS terminal and peripheral POS devices provide data encryption Function Blocks The 900 MHz wireless POS terminal interface consists of the following functional blocks Host terminal This only applies to the ICE 5000 Terminal transceiver interface Hypercom model FTIO1 or for use with a single terminal transceiver a Hypercom adapter cable P N 810170 001 Terminal transceiver Hypercom model FXVO1 Customer premises wiring If required Peripheral terminal device This may be any Hypercom POS terminal or POS terminal accessory such as a PIN pad or signature capture device with a compatible optional wireless transceiver installed An example is an ICE POS terminal with an optional FXIO1 module and appropriate software installed Operation The ICE 5000 900 MHz wireless POS terminal interface system is designed to be transparent to the user The peripheral device operates with a wireless POS terminal interface system in the same way as when a cable connection exists between a peripheral POS device and a host POS terminal Chapter 4 Instructions to the User This equipment was tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in
11. a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions the equipment may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that the receiver is connected to Consult the dealer or an experienced radio or TV technician for help This equipment is certified to comply with the limits for a class B computing device pursuant to FCC Rules To maintain compliance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and TV reception The user is cautioned that changes and modifications made to the equipment without the approval of the manufacturer could void user authority to operate this equipment This class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations 4 2 ICE 5000 and 550
12. by Step To load a program into the ICE terminal Step Action Terminal response The Idle prompt appears PLEASE INITIALIZE OR CALL HELP PE 0 RESTART 1 MERCHANT PROGRAMMING 2 PROGRAM LOAD 3 CLEAR PAGE MEMORY 4 MAINTENANCE FUNCTIONS 5 FAST LOAD 1 Touch 2 on the terminal display PROGRAM LOAD CORRECT YES OR NO CANCEL CLEAR ENTER 2 Touch Enter to continue The following screens appear PROCESSING YOUR REQUEST Please wait and watch for message The terminal checks the dial line CHECKING LINE The terminal dials the host WAITING FOR DIAL TONE DIALING NOW The terminal waits for the host to answer WAITING FOR ANSWER The terminal connects to the host TRAINING MODEM The terminal sends request information to the host PROCESSING NOW The program load begins LOADING MEM XX XXXX 940184 003 rev B Hypercom Corporation 3 3 Chapter 3 Initialize the IGE Terminal After the terminal receives a new program load an initialization is required to start the terminal operations In other cases such as a new card type an initialization is requested to update the terminal parameters An initialization takes approximately 30 seconds to complete During an initialization the terminal automatically connects to the initialization host to receive the downloading of the initialization parameters known as the terminal profile Step by Step To initialize an ICE termina
13. lit environments such as restaurants the screen is equipped with a backlight The standard configuration for the ICE 5000 and 5500 terminals includes a 1 7 inch by 2 6 inch graphic dot matrix touch screen thatis capable of character graphics and signature display While in character mode the display resolution is 160 pixels by 80 pixels The character display has 10 lines with 26 characters for each line Graphic keys displayed on the screen initiate most functions NOTE This display is configurable Press Here for Menu Swipe Customer Card RE EE PER EE PER Figure 1 3 Touch screen display Magnetic Stripe Read Card Reader The ICE 5000 and 5500 magnetic stripe read MSR card reader uses Track 1 and 2 Track 3 is optional Thermal Printer The ICE 5000 and 5500 terminals integrate a high speed six lines per second thermal printer that provides quiet and trouble free operation Since the thermal printer does not use a ribbon its support requirement is reduced The small number of moving parts results in improved reliability The thermal paper allows high quality printing with a long receipt life When using the correct paper receipt life or the time before fading exceeds five years ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Hardware Information Auto Receipt Cutter The most troublesome component of any POS terminal is the printer The auto receipt cutter on the ICE
14. loaded BOOT XXXX 01 FFFFFFFFFFFFFFF 17 FFFFFFFFFFFFFF PE indicates Program Error In this case the CONFIGURE TERMINAL program is not loaded or CALL HELP PE 0 Restart 1 Merchant Programming 2 Program Load 3 Clear Page Memory 4 Maintenance Functions 5 Fast Load 940184 003 rev B Hypercom Corporation 2 5 Setup Procedures This chapter provides setup procedures for the Hypercom ICE 5000 and 5500 terminal including the steps necessary for terminal configuration program load and initialization Please refer to the ICE 5000 PIN Pad Loader Operators Manual when configuring a terminal for Debit Processing Configuring the ICE Terminal A configuration sets the parameters the ICE 5000 or 5500 uses to communicate with Term Master When the configuration is complete the terminal is able to receive the terminal application software um Step by Step To configure the ICE terminal Step Action Terminal response The Idle prompt appears CONFIGURE TERMINAL OR CALL HELP PE RESTART MERCHANT PROGRAMMING PROGRAM LOAD CLEAR PAGE MEMORY MAINTENANCE FUNCTIONS FAST LOAD oF WHY FO 1 Touch 1 on the terminal display MERCHANT PROGRAMMING TERMINAL ID NUMBER XXXXXXXXX OWERTYUIOP ASDFGHUJKL Z XC V BNM SPACE CANCEL CLEAR ENTER Chapter 3 Step Action Terminal response Type the terminal ID then touch Enter on the terminal display
15. not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs This telephone receiver is hearing aid compatible if applicable CTR21 The equipment has been approved to Commission Decision CTR21 for pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance Industry Canada IC Notice NOTICE The Industry Canada IC label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements described in the appropriate Terminal Equipment Technical Requirements documents The department does not guarantee the equipment will operate to user satisfaction Before installing this equipment ensure that it is acceptable for connection to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection Compliance with these conditions may not prevent degraded service in some situations A representative designated by the supplier should coordinate repairs to certified equipment Any repairs or alteration
16. number of devices you may connect to your telephone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of the RENS of all devices connected to one line should not exceed five To be certain of the number of devices you may connect to your line contact your local telephone company to determine the maximum REN for your calling area NOTE REN is associated with loop start and ground start ports Do not use for E amp M or digital ports If your telephone equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance However if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact the Hypercom Repairs Department at 602 504 5378 for information on obtaining service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning This equipment may
17. 0 Hardware and Installation Operators Manual 940184 003 rev B Wireless POS Terminal Interface Basic System Figure 4 1 shows the basic ICE configuration The terminal transceiver should be less than 100 feet from the peripheral terminal device This short range reduces the possibility of interference with other communication systems using the same radio spectrum Causing such interference is a violation of FCC regulations Terminal Transceiver FXV01 Host Single Unit Cable PN 020123 002 Terminals PH 810170 001 ICE Terminal ICE Terminal 1 to 16 Peripheral Terminal Devices 2 x LL P N 030232 001 P N 030232 001 Figure 4 1 Basic configuration Basic System Installation Use the following procedure to install the basic system wireless hardware um Step by Step To install the basic system 1 Ensure the host terminal is properly configured and connected for use as a standard POS terminal See the manual provided with the host POS terminal Insert the male end of the single unit Hypercom adapter cable Hypercom P N 810170 001 into the PIN pad port of the host terminal Mount the terminal transceiver Hypercom P N 020123 002 to a vertical surface Place it as high as possible in an area that has the best visibility from the area where the peripheral terminal devices are used You may mount the transceiver by using the metal hook or the rubber suction cups provid
18. Action Terminal response 1 Follow the steps outlined in the procedure 2 Most procedures have at least two steps Clicking with the mouse This document assumes you are using a mouse or some other pointing device to move within and among windows and dialog boxes Therefore when instructions include clicking an item it means you use the mouse to move the cursor onto the desired item You then click the mouse button to highlight the item or cause an action to occur For example Click the Totals check box to activate the online totals feature xiv ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Introduction Series of actions The greater than sign gt appears in procedures indicating a series of simple related actions using the mouse pointer The resulting action typically starts a utility or opens a dialog box For example From the Term Master main menu click Network gt Definitions Caution and Warning boxes When you see a Caution or Warning message read the information promptly and carefully before proceeding The formats for the boxes follows CAUTION Caution advises that a negative result such as a loss of data may occur WARNING Warnings provide information that is essential to the safety of the user the equipment or both Failure to do as instructed may result in physical damage 940184 003 rev B Hypercom Corporation xv
19. ICE 5000 5500 Hardware and Installation Operators Manual Document Version 1 0 Revision B Date 03 07 2000 The Global Leader in Electronic Transaction Solutions Hypercom Corporation 2851 West Kathleen Road Phoenix Arizona 85053 USA Corporate Telephone 602 504 5000 Corporate Fax 602 866 5380 Corporate Repairs Department 602 504 5378 Corporate Web Site www hypercom com Copyright 1999 2000 by Hypercom Corporation Printed in the United States of America All rights reserved This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation The information Hypercom furnishes in this publication is believed to be accurate and reliable However the corporation assumes no responsibility for its use and reserves the right to make changes to the publication at any time without notice This document applies to the Name of Software Trademarks Hypercom and the Hypercom logo are registered trademarks of Hypercom Corporation Integrated Enterprise Network is a trademark of Hypercom Corporation Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by following the capitalization style the manufacturer uses Every effort was made to supply complete and correct information Any error in identifying or
20. SAGES iure la li ad XV Wireless POS Terminal interface function blocks 0 0 0 cece eee eee 4 1 Operations iius erat rtm E RR ERR 4 1 instr ctions mm e me 4 2 l 12 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B We Welcome Your Comments Please fax this page with your comments to Hypercom Corporation at 602 504 4990 Document Number 940184 003 rev B 1 In one word how would you describe this guide 2 How do you use this guide read it from beginning to end read only the sections that relate to my immediate needs read only the sections that relate to my job 3 Where do you usually look first to find information in this guide Table of contents ndex Search through the pages until find what am looking for 4 How easily can you find information in this guide 1 Not easily 2 3 4 5 Very easily 5 How clear is the information in this guide 1 Not clear 2 3 4 5 Very clear 6 How easily can you follow the instructions described in this guide 1 Not easily 2 3 4 5 Very easily 7 How well did you understand the product before reading this guide 1 Not well 2 3 4 5 Very well 8 How well do you understand the product after reading this guide 1 Not well 2 3 4 5 Very well 9 The best aspect of this guide is 10 The least useful aspect of this guide is Additional comments Document Number 940184 003
21. ad Loader Operators Manual may be useful as reference material 940184 003 rev B Hypercom Corporation xiii Introduction Guide Conventions This section provides information to help you understand the procedures and concepts presented in this guide The following special terms and style conventions are used throughout this document Component names Special bold text highlights certain items including the names of window and dialog box components This text appears in instructions for specific actions such as clicking buttons typing in text boxes and selecting from lists For example From the Main tab page of the Group Definition dialog box click List Emphasis Emphasis is indicated by indented text For example NOTE A note contains neutral or positive information supplementing the main text It is often information that applies only to special cases IMPORTANT Important statements draw attention to information crucial to using the product successfully Pay special attention to Important statements Procedures Numbered procedures have a special graphic appearing in the margin of the text The words Step by Step also appear in bold at the beginning of the procedure For example T Step by Step E i s e To perform a procedure 1 Follow the steps outlined in the procedure 2 Most procedures have at least two steps a This is a substep b Substeps must be completed in the order given Step
22. and 5500 are both a terminal and a PIN pad The terminals contain all the necessary security features required for secure PIN encryption and message authentication By allowing transaction entry and PIN entry through the same device the ICE 5000 and 5500 reduces cost and footprint Additionally the ICE 5000 and 5500 both feature a touch screen This allows the costomer to activate complex applications The ICE 5000 only includes a PIN pad port allowing the attachment of either a traditional PIN pad or an ICE pad An ICE pad is basically an ICE 5000 terminal without the printer and modem module It is specifically programmed to function as a consumer interface device supporting transaction selection PIN pad and signature capture functions 940184 003 rev B Hypercom Corporation 1 3 Chapter 1 Touch Screen Display The ICE 5000 and 5500 terminals are built around a graphic touch screen that provides a high degree of flexibility and an intuitive user environment Additionally the graphics screen can deliver advertising and other promotional messages directly to the consumer The easy to operate nature of the touch screen reduces the need for cashier training It allows trouble free operation by consumers in the PIN pad and signature capture pad modes lt also allows the support of complex new applications such as loyalty which on a traditional terminal requires many keystrokes and long transaction entry times For operation in dimly
23. c System Installation 12 2 52 sili 2 ss sd an sh na a OR eR Rees 4 3 Extending Basic Coverage rea 4 4 Installing Extended Basic Coverage Area 1 ee m 4 4 Large Area Coverage uses Son e eR Ret leg feats A al a gt 4 6 Installing Large Area Coverage 4 6 Installation Examples orina had Bonde Rm m Shae Pee Ue CRUS bee ea Lae eee UR RU RR SUR RR RR e 4 8 Index viii ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B List of Figures List of Figures Chapter 1 Hardware Information Figure 1 1 ICE 5000 and 5500 terminals 0 0 ccc RR RI RR Rhe RR rn 1 1 Figure 1 2 Standard keyboard co 1 3 Figure 1 3 Louch screen display eer ae a ODER Eus EX RIS CER Dare CR Re E a dU Ge 1 4 Chapter 2 Installation Procedures Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 IGE 5000 power Socket aedem pa Pe RE Rd a Pew ee BUR ER DR Ea ce Ros EORR e 2 1 ICE 5500 power socket oooococoo ram mmt 2 2 IGE 5000 line port 2 4 22 4 ro Ga Phe ea p ntun e UR RE LIE Eden ed u pe ge len 2 3 ICE 5500 line port 4 22 42 28 28 fis eic ea P cedo tnde gos back Meee ha ede bes ci 2 3 Chapter 3 Setup Procedures Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 ICE 5000 printer paper door Open isissssssseeeee e m 9 ms 3 5 ICE 5000 printer paper installation oooooococccoocooe RR Ir 3 6 ICE 5000 Printer paper installation complete
24. ed An alternate method is to remove the metal hook and the rubber suction cups replacing them with double sided tape The terminal transceiver must not be mounted on or next to metal objects 940184 003 rev B Hypercom Corporation 4 3 Chapter 4 4 Insert the male connector on the 12 foot cable from the terminal transceiver into the female connector on the single unit adapter cable 5 If the 12 foot cable is not long enough it may be extended up to 100 feet by using any six conductor one to one standard telephone extender cable available at various electronic appliance retail outlets The cable may be extended up to 1000 feet by substituting a terminal transceiver interface for the single unit adapter cable i WARNING To avoid damaging the terminal transceiver unit do not insert the cable connectors from the single unit adapter or the terminal transceiver into any receptacle designated for use with the premises telephone system Extending Basic Goverage Area If the basic system does not cover enough space or major gaps exist in the coverage you can extend the area covered The example in Figure 4 2 shows how to extend coverage or fill in gaps by adding a terminal transceiver interface and an additional terminal transceiver PH PN 020123 002 Terminal 020127 001 Transceiver PH Terminal FXVO1 Host 810022 001 Transceiver Terminals Interface FTIO1 N PN 020123 002 Terminal T
25. een Display ocio rad Be here eh Se 1 4 Magnetic Stripe Read Card Reader ooococcooco een 1 4 Thermal Printer see rn a RA en pee RE I te BUR TR m 1 4 Auto Receipt Cutter succus een RIA a dme a Cuero ks eas 1 5 High Speed Modem 44 24 34 S su 44 rra p e eR UAE Pd Leve e doped p bi dubie dabei rebas 1 5 Memory EDIT 1 5 Power Red lrements 225b 1a EP RS e ek D EU Rede V ede hi Ged iue ha D 1 5 DIMENSIONS emere a a rique a die tos dore RR ed CEDERE AS RR RR pnr e OR e ace 1 5 Chapter 2 Installation Procedures Power Up the ICE Terminals ooooooococo hh hh 2 1 Connecting the Telephone Line ooococooccco Rh Rh umm hs 2 2 self Test and Diagnostics io ot de 2 4 Chapter 3 Setup Procedures Configuring the ICE Terminal 4424452444244 p40 DRE da E e a deese re 3 1 Program the ICE Terminal coxis ad mr dew dd Vee ne Dei cedem neri req s 3 3 initialize the ICE Terminal cece 2422025 204 1 vlads beta Be ha 3 4 Loading Printer Paper cpu ar a uo a E a wa a de eae Pee REUS A A o rede 3 5 ICE 5000 ran ie oe bk ib 3 5 leo an ee o A En ee ehren 3 7 940184 003 rev B Hypercom Corporation vii Table of Contents Chapter 4 Wireless POS Terminal Interface Function Blocks 22 did itd di e dit id rd a este ded da dd 4 1 Operation ii A RW RM XM RE RUP eee Ee RINT ePi es 4 1 Instructions to the User ua 2er 000 p Rb Rm RR Oa ae EUR DAT IRE RU ORA Pd epe E Rap e 4 2 Basico sie tt e o o id tn o a aia 4 3 Basi
26. ert the male connector of the 12 foot cable from the terminal transceivers into the female connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver interface If the 12 foot cable is not long enough it may be extended up to 1000 feet by using any four conductor one to one standard telephone extender cable available at various electronic appliance retail outlets You can also have the premises wired for extending the cables Firms that install telephone cabling in buildings can perform this task because the wiring is identical to a two circuit telephone system WARNING To avoid damaging the terminal transceiver unit do not insert the cable connectors from the single unit adapter or the terminal transceiver into any receptacle designated for use with the premises telephone System 940184 003 rev B Hypercom Corporation 4 5 Chapter 4 Large Area Coverage If the area to be serviced is too large for the extended basic coverage configure the system for large area coverage See Figure 4 3 Add a power supply Hypercom P N 870003 001 to the terminal transceiver interface The premises wiring may be expanded to support an additional eight terminal transceivers for a total of ten maximizing the system for large areas or to fill in gaps in coverage PH PN 020123 002 Terminal 020127 001 Transceiver PH Terminal Bra Host 810022
27. es l 1 l len C El yO m P Ot JO E Se GO Se aQa cy Do OO O KE ofc QUU m 2 00 O O Je amp 5 LH Kitchen Area Host POS Counter Area uu 000000 Transceiver emt Figure 4 5 Basic system example 4 8 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Wireless POS Terminal Interface ol O O ol Jo ol Jo OL Jo c O O Kitchen Area Terminal Transceiver O iil 4 Premisis Wireing JO Ojo o Jo EX JG a o C3 I a Se O O n XC i Oj Host P O O N Figure 4 6 Extended basic example 940184 003 rev B Hypercom Corporation 4 9 Chapter 4 o 000 o Of Jo Mig D C Ej O 2000 o 200 o 000 o oo Oo ove Y oo Y ojo 9 o o o oo Of JO c O 9 odo O odo 9 o o clo a E E O MIJO O OU JD p O JO E E C J Q0 O ojo I al O ol J SPEER C ac jo C O O O 8 Transceiver O O O a E LJ LJ Cy JO 0 l 900 C El QVO O O C O O O red i je Large Dining Area PES C m 4 Premisis
28. idth Height ICE 5000 9 in 5 33 in 3 5 in ICE 5500 10 in 5 28 in 2 75 in 940184 003 rev B Hypercom Corporation 1 5 Installation Procedures This section contains inportant information that will help properly install ICE 5000 and 5500 terminals Power Up the ICE Terminals Use the following procedures to power up the ICE 5000 or 5500 terminals Step by Step To power up the ICE terminal 1 Connect the 24 Vdc power cable from the AC Adaptor to the three pin terminal socket labeled POWER on the back panel of the ICE 5000 or 5500 terminals 2 Plug the AC Adaptor into a 110 Volt grounded power receptacle Be sure the connector is firmly seated When the power is connected successfully the terminal beeps twice and then performs a self test and diagnostic routine Power socket Figure 2 1 ICE 5000 power socket Chapter 2 Power socket Figure 2 2 ICE 5500 power socket WARNING Disconnect the AC electric power before replacing the printer module Do not use an adapter a power extender adapter a power extender cable or an AC outlet that does not have a ground connection Do not disassemble the AC adapter Only a qualified service technician should service the adapter The AC adapter was designed for indoor use only Do not expose to rain or snow Do not immerse in fluid The reliability of electronic equipment is significantly reduced
29. ls Step Action Terminal response After a program load the terminal displays the following MAIN prompt TERMINAL SETUP TESTS SUPERVISOR 1 Touch Initialize on the terminal display INITIALIZE CORRECT YES OR NO 2 Touch Yes The following screens appear COMMS Dialing now The terminal dials the host COMMS Processing now The terminal sends request information to the host Transaction Complete The transaction is complete The terminal displays the ldle prompt 3 4 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Setup Procedures Loading Printer Paper Use the following procedures to install paper in the ICE 5000 or 5500 terminal ICE 5000 To properly install the printer paper into the termial read the following steps carefully Step by Step To load the printer paper in the ICE 5000 1 Open the paper door on the back of the ICE 5000 printer Figure 3 1 ICE 5000 printer paper door open 2 Place the paper roll into the printer paper cover making sure the printer paper unrolls from under the roll not over the top and has a straight line path into the printer paper feed mechanism 940184 003 rev B Hypercom Corporation 3 5 Chapter 3 3 Place the end of the paper in the paper guide The printer then automatically feeds the paper If the printer does not automatically feed the paper proceed with ste
30. n se 4 3 K keyboard xus rr RA aaa 1 3 L line pOrt escocia a ee dd a 2 3 load program 23 ehem a ann 3 3 M MAC software oooococcccocccc en 3 3 MAC ing 0 6 eee nee een nn 1 3 magnetic swipe card reader liuius 1 4 A A are Ros 1 5 page anna a a a 2 4 message authentication 2 22222 nennen 1 3 modem u en en ne 1 5 O one to one standard phone cable 4 5 940184 003 rev B Hypercom Corporation 1 11 Index P Part 5 arica es 4 2 Part 68 iiio a al a nn EU iv peripheral terminal device 4 1 4 3 PIN Dd PEE xiii 1 3 Cable anhand 4 4 encryption a ee 1 3 pixels crecido ERR RR mann 1 4 power requirements 0 00 00 eee 1 5 PSTN sia ia cando Een 1 2 R RAM MEME 1 3 LECEIVER cid ee 4 2 REN comer a ee iv v S SAM SMart Card ceca es Rr ann 1 3 SOCUIILY rre rrr har one rs re ers 1 3 OY 45 en raten ach rer 2 4 Self diagnostlo rote yon x cn 2 4 Setup procedures ICE 5000 loading printer paper 0 3 5 ICE 5500 loading Paper cisma 3 7 initialization llle 3 4 load program e i xeu da rr rats 3 3 Wireless rriei ss rh hh a Re EET 4 3 Short range cesses o RR ER Rb e eh en 4 3 T Terminal Transceiver ETIOT Ss eer ep eine eis 4 1 A A rennen 4 1 Term M ster 2 43 en c ke e nkY 3 1 thermal printer sisse me 1 4 touch sereen sells eR RR Rex a kun 1 4 display rss mmm eter a en 1 4 W Warning esc rada ei XV MES
31. nter paper installation complete At the main terminal display touch Terminal Menu Touch the arrow The Terminal Main menu prompt appears Touch Setup The Setup menu appears Touch Printer The Printer prompt appears Touch Paper Feed The Paper Feed menu appears Touch Paper Feed until the paper feeds through the printer tear bar NOTE If the printer fails to advance the paper you may need to check the printer ON OFF settings Complete the following steps to verify the settings 3 8 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Setup Procedures At the main terminal display touch Terminal Menu Touch the arrow The Terminal Main menu prompt appears Touch Setup The Setup menu appears Touch Printer The Printer prompt appears Touch On Off The Printer Toggle menu prompt appears The menu displays Printer is disabled Enable Touch Yes The terminal changes the printer settings to Enabled and returs to the main menu Repeat steps 4 through 9 10 Touch Quit The system returns to the main terminal menu 11 Close the printer paper cover 940184 003 rev B Hypercom Corporation 3 9 Wireless POS Terminal Interface This section applies only for the ICE 5000 terminal this does not apply to the ICE 5500 terminal The ICE 5000 900 MHz wireless POS terminal interface system offers a high level of customer convenience and reduces the time required to process a
32. p 4 Otherwise proceed to step 9 Figure 3 2 ICE 5000 printer paper installation Figure 3 3 ICE 5000 Printer paper installation complete 4 Touch Press here for Menu on the terminal display 5 Touch Other The Main prompt appears 6 Touch Setup The Other prompt appears 7 Touch Printer The Printer prompt appears 8 Touch Paper Feed Continue to touch Paper Feed until the paper feeds through the printer tear bar 9 Close the paper door 3 6 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Setup Procedures ICE 5900 To properly install the printer paper into the termial read the following steps carefully er Step by Step To load the printer paper in the ICE 5500 1 Open the printer paper cover on the back of the ICE 5500 printer Figure 3 4 ICE 5500 printer paper door open 2 Place the paper roll into the printer paper holder make sure the printer paper unrolls from under the roll not over the top and has a straight line path into the printer paper feed mechanism 3 Place the end of the paper in the paper guide The printer then automatically feeds the paper If the printer does not automatically feed the paper proceed with step 4 Otherwise proceed to step 10 940184 003 rev B Hypercom Corporation 3 7 Chapter 3 Figure 3 5 ICE 5500 printer paper installation Figure 3 6 ICE 5500 Pri
33. ra iui 1 5 FCC Rules Glass A sir TTE iv Class B arras EEEE RER 4 2 adr CP iv Partido ecu iaa a iv A NEE REN A A eun e RS Uer iv ETIOT sa edel erahnen 4 1 function blocks 0000 sense ee nenn 4 1 G guide audience sen cs cats d xiii CONVONTIONS em xiv organization 2222er eee xiii ICE 5000 auto receipt cutter 1 5 dimensions ciar cie urere he Ses IER RE 2 1 5 keyboard z sarian ae eer tees he eR etre 1 3 line POR 2 0 sa ee en 2 3 magnetic swipe card reader 1 4 MOMON nannten la 1 5 MOJE ropan ae bass mare 1 5 PIN pad eieaa diente 1 3 power requirements lseseeeeeee 1 5 SOCKEL cacao 2 1 SECUN Y u eme err ese E Ene 1 8 thermal printer 2 222m nennen rennen 1 4 touch screen display oo oo oooooooo 1 4 ICE 5500 auto receipt cutter 1 5 dimensions cios ra Rea ask 1 5 keyboard issue eye ek RR eee es 1 3 INE POR iere rmt na 2 3 magnetic swipe card reader 1 4 memory device a a dmi pd 1 5 Modem cocinar ra o da ee ee 1 5 PIN Dad sico nt a 1 3 power requirements 0 0 ce eee ee eee eee 1 5 Socket iia ted 2 1 SECUN hun ameet rae taris re ee 1 3 thermal printer siria aras 1 4 touch screen display o oo oo oooo oo o 1 4 initialization iso 24222 takie As 3 4 installation connecting the telephone line 2 2 Power UP 2 ic 2 1 self test and diagnostics o oooooooo o 2 4 interforence uos rc ta
34. ransceiver FXVO1 Figure 4 2 Extending basic coverage Installing Extended Basic Coverage Area Use this procedure for installing the extended basic coverage wireless hardware um Step by Step l To install the extended basic coverate area 1 Ensure the host terminal is properly configured and connected for use as a standard POS terminal See the manual provided with the host POS terminal 2 If this is a system upgrade from the basic system discard the single unit adapter cable Insert one end of the PIN pad cable Hypercom P N 810022 001 into the PIN pad port of the host POS terminal Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface 4 4 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Wireless POS Terminal Interface 3 Mount the two terminal transceivers Hypercom P N 020123 002 to a vertical surface Place them as high as possible in an area that has the best visibility from the areas where the peripheral devices are used Separate the transceivers as far as possible from each other while still providing the required coverage You may mount the transceivers by using the metal hook or the rubber suction cups provided An alternate method is to remove the metal hook and the rubber suction cups replacing them with double sided tape The terminal transceivers must not be mounted on or next to metal objects 4 Ins
35. reflecting any proprietary marks or notices is inadvertent and unintentional FCC Part 15 ICES 003 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC ICES 003 Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC Part 68 Requirements Notice This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested you must provide this information to your telephone company NOTE REN is not required for some types of analog or digital facilities This equipment uses an RJ11 jack An FCC compliant telephone cord and modular plug are provided with this equipment It is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details The REN is useful to determine the
36. s to this equipment or any equipment malfunctions may cause the telephone communications company to request that the user disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals that may be connected to a telephone interface The termination on an interface may consist of any combination of devices subject as long as the sum of the Ringer Equivalence Numbers of all the devices does not exceed five REN 0 2B Table of Contents Table of Contents List of Figures List of Tables Introduction Guide OrganizaliOn arena gos farina dota Eh Rate ee aon bape eee md ata xiii Who Should Use This Guide ooooocooc o xiii Other Documentation 0 xiii Guide Conventions cierne ad du wk EEG ue aa A parco ded xiv Chapter 1 Hardware Information General Safety Precautions 0 0 0 ec hh hh hh 1 2 SECUN MEER DEI O AN 1 3 Msg MP EA A AA AA dd td 1 3 PIN Pad sr area EISE PE RUE A De ine E ea 1 3 Touch Scr
37. tallation Operators Manual is a comprehensive guide to working with Hypercom ICE 5000 and 5500 terminals The ICE 5000 and 5500 terminals are part of the Hypercom Interactive Consumer Environment ICE family of touch screen based terminals and peripherals All ICE terminals support traditional terminal functions as well as PIN pad and signature capture functionality The ICE family employs a modular concept The basic ICE unit is a multifunction peripheral for either a T7x terminal or ECR With its printer and modem module attached it becomes a fully functional terminal and PIN pad Guide Organization The guide contains the following chapters Chapter 1 Hardware Information General descriptions of hardware required to operate the ICE 5000 or 5500 terminal Chapter 2 Installation Procedures Step by step instructions for starting the ICE 5000 or 5500 terminal Chapter 3 Setup Procedures Step by step instructions for procedures including configuration program load initialization and paper loading Chapter 4 Wireless POS Terminal Interface Descriptions and step by step instructions for operating the 900 MHz wireless POS terminal interface Who Should Use This Guide This guide is intended for network administrators merchants operators technicians or those who oversee the configuration and daily maintenance of the various networks Other Documentation When working with the ICE 5000 or 5500 terminal the CE 5000 PIN P
38. ur seconds During this time if the terminal is loaded with the security key the displays shown in the following table are typical Table 2 1 Self test and diagnostics with software loaded Description Terminal response Software Software name and version IDENTIFICATION SOFTWARE XX_XXXXXX DLL Tracks the number of downloads This is DLL 00 controlled by Term Master os T5KBOOTXXX TERMINAL NNNNNNNN OS Operating System and version WATP dT MER Terminal Terminal ID number Installed memory is displayed The display MEMORY PAGE STATUS indicates one megabyte of memory installed BOOT XXXX 01 AAAAAAAAAFFFFFF 17 FFFFFFFFFFFFFF A memory page may be in one of the states shown in the following table Table 2 2 Memory page states Status Description A Active application resident C Corrupt checksum error F Free L Lost Communication Inactive U Unknown No fit not available for use 2 4 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Installation Procedures If the terminal is not loaded with software the displays shown in the following table are typical Table 2 3 Self test and diagnostics when software is not loaded Description Terminal response T5KBOOT Boot program name T5KBOOTXXX WAIT SELF TEST XXX Boot program release The memory page status indicates that no MEMORY PAGE STATUS program is
39. when it is powered from an ungrounded outlet Power is connected to the terminal through a low power AC adapter Connect only one terminal to each AC adapter Connecting the Telephone Line Use the following procedures to connect a telephone line to the ICE 5000 or 5500 terminals ie Step by Step M To connect a telephone line 1 Insert the telephone cable shipped with the ICE 5000 or 5500 terminal into a dedicated analog modular telephone receptacle The use of a different cable might result in improper operation 2 Insert the other end of the telephone cable into the opening labeled L NE on the back panel of the ICE 5000 or 5500 terminal 2 2 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Installation Procedures 3 Ensure that the telephone line cable latches are firmly locked into the jacks on both the ICE 5000 or 5500 terminal and wall receptacle Line port Figure 2 3 ICE 5000 line port Line port Figure 2 4 ICE 5500 line port A Do not insert the telephone line into the Pin pad port 940184 003 rev B Hypercom Corporation 2 3 Chapter 2 Self Test and Diagnostics Following a successful key injection a double beep indicates that the terminal has automatically initiated its self diagnostic routine The software and download status of the terminal is displayed during the self test which lasts approximately fo
Download Pdf Manuals
Related Search