User`s Guide - Lake Simcoe Telecom Home
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1. Connection Troubleshooting The most common problem with making the connection is crossing up the Ethernet cables going into the adapter If you only have 2 solid green lights this would be the place to start Double check the wires If you have a service other than DSL there could be a bad wire or connection Check the connections again Try switching up the wires to see if there might be a bad one If you have DSL you may have entered your login information incorrectly Please check the settings once again to ensure they are correct If none of the above resolves your issue it is best to check our website for further information or contact us for support We will be glad to assist USING YOUR PHONE FEATURES Voice Mail There is a visual guide on Page 12 The voice mail system for your new phone service is a very powerful tool A full mail box is a rarity as there is plenty of space to store messages In this section we will first explain how you how to set up your voice mail in the basic manner so you can get it running right away We will leave the more advanced explanations for later 1 To get into the voice mail system you can dial 98 from your phone You can also call your phone number from an outside line and press the star key when your message begins When calling from an outside line you will be prompted for your mailbox number which is your 10 digit telephone number 2 A prompt will ask you for your passwor2. a web page and type into the address bar where you see http www etc 192 168 0 1 3 Your browser should now display the Linksys adapter information LINKSYS A Division of Cisco Systems Inc Linksys Phone Adapter Configuration Router Voice Status Wan Setup Admin Login basic advanced Product Information Product Name SPA 2102 Serial Number FM500G etc Software Version 523 Hardware Version 1 2 5 a MAC Address 000E08 etc Client Certificate Installed Customization Open Select the Wan Setup tab 4 Choose PPPOE as your Connection Type 5 Type the username and password that your Internet Service Provider has assigned to you In the example on the following page it is johndoe sample ca The password is blocked out as you type 6 Click the Submit All Changes button at the bottom of the page The adapter will reboot itself Once it has finished this you can exit out of the browser You can hit the X in the upper right to close it 6 Allow a minute for the adapter to register and you re done There should be 3 solid green lights on the adapter if all is well You are now ready to use your phone Make and receive calls as you normally would If you are waiting for your phone number to be transferred there will NOT be 3 solid green lights at this stage LINKESYS A Division of Cisco Systems Inc Linksys Phone Adapter Configuration Router Voice Status Wan
3. temporary greeting to override the unavailable message for any amount of time you desire It will play to callers until such time as you erase this temporary greeting Go into the voice mail system see Step 1 From the main menu select option 4 You will be prompted to record a temporary message after the tone Press the pound key when you are done recording You can then either press to accept 8 the recording 2 to listen to it or 3 to re record it When you are satisfied with your temporary message you will be forwarded to the main menu You can hang up To delete the temporary greeting and return to your standard unavailable message go into the voice mail system see Step 1 From the main menu select option 4 You will be given 2 options Option 1 is to record a new temporary greeting Option 2 is to erase your temporary greeting Select Option 2 to erase the temporary greeting and go back to the standard unavailable message The Voice Mail Menu When you call in to your voice mail Step 1 you will be informed whether or not you have any messages of any kind If you don t have any messages you will be forwarded to the main menu Main Menu Press 1 to hear your messages Press 2 to change folders Press 3 for advanced options Press 0 for mailbox options Press for help Press to exit The highlighted options are most common and will be detailed We will deal with item 2 changing f
4. SetupAdmin Login basic advanced Internet Connection Settings Connection Type PPPOE Static IP Settings Static IP NetMask Gateway PPPoE Settings PPPOE PPPOE Login 8 kkkkkkkkkkkk ohndoe sample ca Nane J samp Login Password Optional Settings HostName Domain Primary DNS R ma Undo All Changes Submit All Changes Waiting for Phone Number Transfer Telephone number transfers typically take less than 2 weeks for Bell and Rogers clients However they can take up to six weeks with some other providers You can have a temporary phone number from us in the interim if you so desire If you choose to have a temporary phone number you will be required to log into the adapter to change this number to the number being transferred in order to complete the transfer process There is nothing that you need to do PLEASE DO NOT CALL THEM TO CANCEL YOUR SERVICE Your number must be active to be transferred They will close the account and issue a final bill after we transfer the number for you You will receive an email from us indicating the date the change is set to take place We will make every effort to coordinate a mutually agreeable time Once the time has come the third green light on your adapter will become solid You 6 can now make calls on our service as you normally would You will want to make sure you have a phone plugged into the adapter at this point
5. d It is your full 10 digit telephone number until you change it to something else 3 A prompt will inform you that it will take you through a setup The first thing it will ask you to do is to change your password If you do not change your password you will be prompted to set up your mailbox every time you call your voice mail until you do Please enter a password that you will remember and press the pound key 7 It will prompt you to re enter your password to confirm Enter it again and then press the pound key The basic set up is now complete If you want to use standard system greetings Just hang up If you want to record your name and personal greeting please proceed to the next step Without a recorded name or greeting the system will say The person at extension your telephone number is unavailable It then beeps for the caller to leave a message Recording your name and greeting 4 Inthe next step of the setup the system prompts you to record your name Say your name after the tone and press the pound key You can then either press 1 to accept the recording 2 to listen to it or 3 to re record it 5 If you do not want to record a personal greeting just hang up If you want to record a personal greeting please proceed to the next step Without a personal greeting the system will inform callers your recorded name is unavailable It then beeps for the caller to leave a message 6 You will now be promp
6. e If the line is busy and there is no voice message hang up Lift the receiver and press 66 The line will be monitored for 30 minutes A short short long ring will let you know when the line is free Once you hear the ring lift the receiver and the call will be made automatically If the line is not free in that time you can try this again To disable this feature after it has been set press 86 Three way Conference Calling and Call Transfer While on a call or after placing the first call put the party on hold briefly by pressing the Link or Flash button Dial the number of the second party you wish to call When the third person answers you can either briefly press the Link or Flash button to connect all three parties inmediately or consult privately and press the Link or Flash button when finished to return to the original call If the number of the third party is busy or does not answer or if you dial the wrong number press the Link or Flash button twice to return to the original call If you want to allow the other parties to continue the conversation and leave the call you can hang up without disconnecting them This is known as call transfer 14 Do Not Disturb If you want some quiet time this feature insures the phone will not bother you as it will not ring All calls will be forwarded to voice mail during the time this feature is active without making your telephone ring Dial 78 to activate the
7. espond to Simply call or email us to provide us with the updated information and a contact phone number for confirmation We will email you a confirmation of the update or call you if there is a concern In the near future you will be able to log into our self service portal under the My Account tab and update your 911 address online in real time amp directly into the 911 database CONCLUDING NOTE We hope you enjoy our service and the significant savings associated with it If you suspect that there is anything wrong with your service in any way please do not hesitate to give us a call or send us an email We look forward to resolving any concerns you may have If you like our services we hope you will recommend us to your friends 16
8. essage is left it is placed in your new message folder After you have listened to it it is moved to the old messages folder Any messages in 10 either the new or old message folders will be announced to you when you call in to the voice mail system The system will indicate how many messages are in each of these folders You do not need to use any of the other folders They are optional and provided for convenience You can use the categories or you can use the numbers 5 through 9 If there are messages in any of the category or 5 through 9 mailboxes they are NOT announced when you call in as they are private folders For added privacy folders 5 through 9 are NOT announced as part of the folder sub menu To hear these messages select change folders and enter the number of the folder you want to check Saving a Message After playback messages are saved automatically to your old message folder if you do not choose to delete them Option 7 in the message sub menu If you choose to save a message by selecting Option 9 in the messages sub menu you are reguired to indicate which folder you want it saved to You can choose any of the above listed folders including 0 for new and 1 for old If you save your messages in the new or old folders they will be announced to you the next time you call in to check your voice mail This will reduce time looking for a saved message Mailbox Options Selecting Optio
9. feature When you are ready to take calls again dial 79 to deactivate it Call Back Service If you don t want to wait to get through to that constantly busy number use this handy feature If the line is busy and there is no voice message hang up Lift the receiver and press 66 The line will be monitored for 30 minutes A short short long ring will let you know when the line is free Once you hear the ring lift the receiver and the call will be made automatically If the line is not free in that time you can try this again To disable this feature after it has been set press 86 Another variation of this is the automatic call back By pressing 07 you will redial the last number If it is free the call is completed If it is busy the system will monitor the line for 30 minutes and let you know if becomes free during that time Remote Message Retrieval This allows you to check your messages from any other phone Dial your phone number When your voice mail picks up the call and you hear the beginning of your greeting press You will be asked for your mailbox number which is your 10 digit telephone number You will then be asked for your password Once you are in you have full access to your voice mail as if you were dialling 98 from your regular phone Anonymous Call Blocking By activating this feature you will block incoming calls that do not reveal the Caller ID of the caller Instead they will hear a busy si
10. gnal when calling Pick up the receiver listen for the dial tone press 77 to activate To deactivate the feature dial 87 Outgoing Caller ID Blocking By activating this feature you will block your caller ID from being displayed to the party you are calling Dial 81 to block your ID for ALL outgoing calls If 15 you want to temporarily display your caller ID for a single call dial 68 before making the call If you want to disable the caller ID blocking and return to normal caller ID display on ALL outgoing calls dial 82 If you would like to disable the caller ID for one call only dial 67 before making the call Travelling with Your Phone Number The adapter is portable You can plug it in wherever there is high speed internet You just need power and a regular phone to plug in This allows you the freedom to take your phone with you on holidays business trips cottage weekends and more People can call you as if you were at your regular location You call out from your regular number so nobody sees a difference You get to use the long distance capabilities of your phone plan wherever you go and nobody even knows that you are away UPDATING YOUR 911 ADDRESS You should keep your 911 address up to date with us at all times This includes times when you will be moving the adapter temporarily Hopefully you will never require 911 services In the event that you do we want to make sure they have the correct information to r
11. ing a call by placing the caller on hold flash link and dialling 70 when you hear the dial tone You can then press flash or link to return to the call To disable call waiting for all calls pick up the phone receiver and dial 57 To re enable call waiting for all calls dial 57 Call Forward All Calls Busy No Answer Busy amp No Answer You can choose to forward all or some of your calls to another phone such as your cell phone All Calls 72 followed by the10 digit number 73 to turn this off When your calls are being forwarded your phone will have an intermittent dial tone for the first few seconds after you pick it up Only when busy 90 To turn it off 91 Only when No Answer 92 To turn it off 93 13 Call Return Lift the receiver and press 69 The phone number of the last call received will be announced and you will have the option of returning the call If the line is busy hang up and the line will be monitored for 30 minutes A short short long ring will let you know when the line is free Once you hear the ring lift the receiver and the call will be made automatically To turn off this feature dial 89 Call Hold Press flash or link Caller will hear music and you will have a dial tone for a period then a fast busy sound Caller can remain on hold as long as you want Call Back Service If you don t want to wait to get through to that constantly busy number use this handy featur
12. n 0 for mailbox options from another menu will take you to the Mailbox Options Sub Menu Here you can change you recorded name greetings and password 1 unavailable message select this to change the main greeting 2 busy message select this to change your busy greeting 3 name select to change your recorded name 4 temporary greeting select to add change or erase a temporary greeting that will override your standard unavailable message 5 password select to change your voice mail password The Voice Mail Menu System is summarized in the diagram on the next page 11 Main Menu 98 1 Listen to Messages 2 Change Folders 3 Advanced Options Empty 0 Mailbox Options Repeat Choices Hang Up Messages Sub Menu 1 First Message 2 Change Folders Mailbox Options 3 Advanced Options 1 Unavailable Message 4 Previous Message 2 Busy Message 5 Repeat Message 6 Next Message 7 Delete Message 8 Forward Message 9 Save Message 0 Mailbox Options Repeat Choice Hang Up 3 Recorded Name 4 Temporary Greeting 5 Change Password Main Menu 4 Temporary Greeting 1 Add Change Temp Greeting 2 Erase Temporary Greeting 3 Advanced Options Folders Sub Menu 1 Reply 0 New Messages 3 Message Envelope date time 1 Old Messages Main Menu 2 Work Messages 3 Family Messages 4 Friends Messages 5 through 9 Cust
13. oe Telecom subscriber 9 save message OQ mailbox options help exit Option 1 will begin playback from the first message in the folder Option 2 will be addressed in the next section Option 3 Another sub menu Press to reply to the message Record a message to be returned to the caller Press 3 to hear the message envelope which is the date and time the message was left Press key for the main menu Option 4 Option 7 are pretty straightforward Option 8 You can forward the message to another Lake Simcoe Telecom subscriber For example if you have our service at home and at work you can forward your messages between the two Option 9 See next section on folder sub menu Option re reads the menu options to you Option hangs up Folder Sub Menu If you choose to save a message after listening to it you will be prompted to indicate which folder you would like to save it in If you select Option 2 to change folders from any other menu you will be asked which folder you would like to change to If you wish to retrieve a message that you have saved to a folder other than new or old you will need to know which folder it was saved to This is because you have a folder sub menu that allows you to store your messages into categories 0 new messages 1 old messages 2 work messages 3 family messages 4 friends messages 5 through 9 are custom message folders When a m
14. olders in a discussion of the folder sub menu There are no advanced options to access from this menu at this time so that option 3 will direct you back to the main menu The key causes the main menu options to be read back to you again Instead of pressing it is more likely you will hang up Listening to messages So let s pretend we have a new message Press 1 and the first new message will be announced beginning with the date and time of the message followed by the phone number it was received from You may press 1 at any time to skip this announcement and go right to the message You may instead choose to listen to the announcement and message playback will begin immediately afterwards During a message you can select to fast forward or to rewind At the end of the message you will hear the message sub menu You may make a selection from this sub menu or just hang up If you hang up the message will be moved from your new message folder to your old message folder You may select an item from the message sub menu at any time during a message to skip the rest of the message and perform the action you have selected After all new messages have been played back old messages will be played back for you 9 Message Sub Menu listen to first message 2 change folders 3 advanced options 4 previous message 5 repeat message 6next message 7 delete message 8 forward the message to another Lake Simc
15. om Folders Voice Mail Flow Chart 12 Call Display Incoming caller ID both name and telephone number will automatically display on your phone if it is able to display this information Outgoing caller ID will be displayed unless you use one of the Caller ID Blocking features explained later By default your caller ID is your first initial and last name Please inform us if you would like it to be different and we will gladly change it for you If you feel particularly creative we can teach you how to change your displayed name from your computer That way you can change your caller ID as you desire Call Waiting amp Visual Call Waiting Call waiting is enabled on your line so that you can receive a second call while already on the phone The second caller s ID both name and telephone number will automatically display on your phone if it is able to display this information You can choose to accept the call with the appropriate button on your phone often called flash link or switch hook or the phone may display accept See your telephone user manual for details If you do not accept the call they will be forwarded to your voice mail If you accept a call the original caller will hear music while they are waiting At this time the music is not selectable To disable call waiting for a single call so you won t be interrupted by somebody trying to get through dial 70 You can choose to activate the feature dur
16. rom Power 2 Use the included blue Ethernet cable to connect the blue Internet port on your adapter to an empty port on your router as in FIGURE 1 on the next page Skip to step 4 3 If you are connecting directly to a modem remove the Ethernet line from the modem and place it in the yellow Ethernet port of the adapter Your computer is now connected to the adapter s Ethernet port Use the included blue Ethernet cable to connect the now empty port in the modem to the blue Internet port of the adapter as in FIGURE 2 4 Plug the power cable into the adapter and into a power outlet 5 Allow a minute for the adapter to register and you re done There should be 3 solid green lights on the adapter if all is well You are now ready to use your phone Make and receive calls as you normally would If you have connected directly to a DSL modem or are waiting for your phone number to be transferred there will NOT be 3 solid green lights at this stage Figure 1 Connecting to an Empty Router Port Power Figure 2 Connecting Directly to a Modem If you have a router but no empty port you can follow the connection diagram in Figure 2 replacing the modem with the router 4 Set Up for Direct Connection to a DSL Modem 1 The physical connections are the same as already described and shown in Figure 2 2 Log into the phone adapter from a web browser Internet Explorer Firefox etc Open
17. t ake Simeoe Felecom YOUR LOCAL ALTERNATIVE Digital Phone Service User s Guide Version1 0 April 2008 F K T cake Simeoe Telecom Your Local Alternative www LakeSimcoeTel com 700 213 The Queensway S Keswick ON L4P 2A7 Phone 289 575 0202 Toll Free 1 866 661 2079 Fax 289 575 0203 E mail info LakeSimcoeTel com WELCOME Thank you for joining us at Lake Simcoe Telecom and giving us the opportunity to provide you with excellent guality phone services at discount prices We look forward to being of service to you If you need to contact us please email support lakesimcoetel com or call 289 575 0202 or 866 661 2079 We will be updating our website www lakesimcoetel com to continuously improve our support capabilities and to provide you with new FREE phone services that are not listed in the current version of this manual GETTING STARTED We have configured your telephone adapter for you in advance in order to make set up as easy as possible The only situation that will require you to change any settings before using your device is when you connect directly to a DSL Modem such as those from Sympatico When connecting directly to a DSL Modem you will need your login information for your Internet Service Provider We will discuss this part of the set up later Making the Connection 1 Connect any touch tone telephone to the adapter s Phone 1 port with a standard phone line farthest port f
18. ted to record your unavailable message This is the important one as this is the one people hear when they get your voice mail Record your message and press the pound key when you are done You can then either press 1 to accept the recording 2 to listen to it or 3 to re record it When you are satisfied with your unavailable message you can proceed to record a busy message or just hang up 7 You will be prompted to record a busy message This message will only be played to a caller if both of your lines are busy as you have call waiting If you choose not to accept a call on the second line while already engaged in a conversation the caller will still hear your unavailable message If you are on a call have a caller on the other line and a third call comes in this busy message is played As such this is not an important message to record A standard system greeting will say your recorded name is busy then play a beep for the caller to leave a voice mail if you do not record this busy message Record your message after the tone and press the pound key when you are done You can then either press to accept the recording 2 to listen to it or 3 to re record it When you are satisfied with your unavailable message you will be forwarded to the main menu Temporary Greeting There may be times when you may want a special message to play instead of your standard unavailable message You can set up a
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