USER MANUAL
Contents
1. SENSOR 1 lower flat SENSOR 2 upper flat NOTE For ease of understanding the image shows the two flats represented in the same plane For some models is repre sented only the internal printer group without the external plastic chassis 74 CUSTOMS 9 2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper The device automatically performs the self calibration during the Setup procedure only if the Notch B Mark Position pa rameter is set to a value other than Disabled see chapter 5 Otherwise the self calibration can be started manually by pressing the S1 key during power up When self calibration starts the device performs some paper feeds and then it prints the calibration result and the value of the PWM duty cicle of the alignment sensor driver so that it can be perform an optimal notch detection Autosetting Notch OK PWM Duty Cycle 85 3 The Autosetting Notch parameter indicates the result of the self calibration procedure OK will appear if it has been suc cessful2. NOTE For ease of reference it is represented only the internal printer group without the external plastic chassis CWS vem 13 2 4 Device components internal view Paper out presence Opening closing front cover sensor Unlocking button for mobile paper guide Mobile sensors for notch Head temperature sensor Sensor of paper presence NO BF WN gt Opening closing upper cover sensor NOTE For ease of reference it is represented only the internal printer group without the external plastic chassis 14 GUSTO 2 5 Device labels PC SN HW FW type PC CUSTOM Product code 14 digits Serial number Hardware release Firmware type product label firmware label d gt XXXXXXXXXXXXXX E xx 0000000000000000000 V p FW type SN HW 15 2 6 Key functions power up POWER UP Hold down with printer parameters print the SETUP report 1 perform the 1 FONT TEST initialize the notch sensor and characterizes the paper enter the enter the SETUP MODE CLOCK SETUP for the printer parameters skip the SETUPMODE o modify selected parameter 1 next parameter
3. exit the SETUPMODE Lara NOTE During power up do not press the S2 key because the device enter in a test modality that becomes unusable by keys if this event occurs then turn off the device and turn on without pressing any key 16 GUS vem 2 7 Key functions standby STANDBY present the paper advance the paper 1 for the manual tear manual feed CWS vem 2 8 Status led flashes The Status led indicates hardware status of device Given in the table below are the various led signals and the corre sponding device status STATUS LED DESCRIPTION O OFF DEVICE OFF GREEN ON DEVICE ON NO ERROR x1 RECEIVE DATA e RECEPTION ERRORS GREEN PARITY FRAME ERROR OVERRUN ERROR COMMUNICATION STATUS x3 COMMAND NOT RECOGNIZED x4 COMMAND RECEPTION TIME OUT x2 HEADING OVER TEMPERATURE x3 PAPER END YELLOW RECOVERABLE 4 PAPER JAM ERROR x5 POWER SUPPLY VOLTAGE INCORRECT x6 COVER OPEN 3x RAM ERROR RED UNRECOVERABLE O 4x EEPROM ERROR ERROR 6x FRONTAL COVER OPEN 18 GUS vem 2 9 Messages on display TK202 TK203 The display shows the firmware release a device status message and the outcome of the last sent command see follow ing image FIRMWARE RELEASE TR RERO F TEE ONLINE COMMANDS PRINTER STATUS OUTCOME MESSAGE The possible status messages are the fo
4. 51 6 2 Planning of cleaning operations 40 52 6 3 eed ddd bed bd be bid be ab bee ea 53 6 4 Upgrade firmwares uere Aa ea ERREUR Rd o eee oe RO Re ee 56 7 SPECIFICATION 7 1 Hardware specifications 59 7 2 Device dimensions ae ade eas e a oe BEG Fae AE Beare a ee RAP RC RUN 62 7 3 Device dimensions with paper roll 0 1 64 7 4 Device dimensions with ticket tray lk ee kk kK K K KOK kK kK kk 65 7 5 Power supply dimensions cod 963 65 020000004 66 8 ACCESSORIES 8 1 Paperroll Holder isa sarees dn Sela oad OR He Ce NORD LR wie Re cn 69 8 2 Adapter cable for power supply 72 9 ALIGNMENT 9 1 Enable alignment 22 4 2ha Mid WA WA SP RS 74 9 2 o 3 V ees arth eee NAT a debeo Slade S m ana e 75 10 TECHNICAL SERVICE 11 ADVANCED FUNCTIONS 11 1 F l SAF PEE 79 11 2 Drivers installation 0 0 RR dl al al a lk RR rr 79 11 3 o b la bek Qi C ula k RE NRI UE OR ERA d RR Rd k M
5. 80 CUSTOM 1 INTRODUCTION 1 1 Document structure This document includes the following chapters INTRODUCTION DESCRIPTION INSTALLATION OPERATION CONFIGURATION MAINTENANCE SPECIFICATION ACCESSORIES ALIGNMENT 10 TECHNICAL SERVICE 11 ADVANCED FUNCTIONS o ON O a A N information about this document general description of device information required for a correct installation of the device information required to make the device operative description of the configuration parameters of the device information for a correct periodic maintenance technical specification for the device and its accessories description and installation of the available accessories for the device information required for managing the paper alignment information required for contacting the technical service information about special functions available with the device 1 2 Explanatory notes used in this manual NOTE ATTENTION DANGER CWS vem Gives important information or suggestions relative to the use of the device Gives information that must be carefully followed to guard against damaging the device Gives information that must be carefully followed to guard against operator injury or damage CUSTOM 2 DESCRIPTION 21 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re used if the device is to be transported in the future Make
6. rbrrbb b r r rw w w r r5 r5 5ra59ra 5 r a a aAaaRaa r r Wo o rX9 X W W o aaM5252Xa a a a a a r kbk eee a RD DR A ed bln 23 Connections us exe ee a hae PERS ROG Re a 25 PINOUT 27 Driver and SDK ites hex al Xaka ha RE a ak a dik eee UR RA Pa RR ARE aR Oe oleae 29 OPERATION Adjusting paper width 0 0 0 0 eee WBA eee eee ene 31 Adjusting the alignment sensors 2 0 0 m a 32 owitch the device ben ade SALIRE SAGA a eet as 34 Loading the 4 36 CONFIGURATION Configuration mode walk eae W da ex hax e Doe Y vale CY TRA a eee 39 Set p does oncle Reti a ncn wdc Hh Res Bea ice ER NN 42 Printer stews eser dn REA esd CES I don an W Rd CREE REP S ades 43 Printer parameters 44 Hexadecimal dump uui ue REQUE E RAE a UA AN 47 Calendar clock eee ee das wae ek CREARE eed dn val w ra d eee UR RC 48 6 MAINTENANCE 6 1 Printer
7. 55 N N BE E e Push the opening lever Adjust the paper width and the notch sensors in the direction shown in the figure position See previous paragraphs 36 GUS Tem Close the upper cover of the device Insert the paper into the input mouth so that it unrolls correctly Be sure that the paper is correctly positioned into paper guides NOTE Wait until the paper is automatically loaded TK202 203 Close the S upper plastic cover P For ease of reference in some figure is represented only the internal printer without the external plastic chassis CWS vem 37 38 CUSTOM 5 CONFIGURATION 5 1 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the device proceed as follows KPM202 KPM203 m zn Fi LF S1 52 X 4550 Power supply cable included Au LIE While pressing the LF LINE FEED key switch on the device by connecting the power s
8. 62 NOTE All the dimensions shown in the following figure are in millimetres and referred to devices with covers closed 150 M4 N 4 holes 85 42 5 6 6 6g eie o9 129 94 57 CUSTOMS TK202 TK203 Length 252 1 mm Height 192 6 mm Width 216 mm Weight 4000 g NOTE All the dimensions shown in the following figure are in millimetres and referred to devices with covers closed and without paper roll CWS vem 63 7 3 Device dimensions with paper roll holder TK202 TK203 Length 411 2 mm Height 212 7 mm Width 216 mm NOTE All the dimensions shown in the following figure are in millimetres and referred to devices with covers closed and without paper roll 411 2 386 2 212 7 111 61 2 135 6 ake 1074 144 64 GUS Tem 7 4 Device dimensions with ticket tray TK202 TK203 Length 464 mm Height 192 6 mm Width 216 mm NOTE All the dimensions shown in the following figu
9. Do not let water or other liquids get inside the machine Do not use ammonia based products To remove paper scraps use tweezers or compressed air 996 ON To clean the display Clean all the device sensors use compressed air or a soft cloth e C by using compressed air P CUST CN 55 6 4 Upgrade firmware WARNING Before proceeding with the upgrade procedure set the Service value for the Emulation parameter see chapter 5 During communication between PC and device for the firmware update it is strictly forbidden to disconnect the communication cable or to remove the power supply of the devices not to endanger the proper functioning of the machine NOTES The latest firmware of the device is available in the download area of the web site www custom biz Install on the PC used for device upgrading the UP GCEAERO software available in the download area of the web site www custom biz Update via serial interface Proceed as follows Write down the product code 14 digits printed on the product label see par 2 5 Go to the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the device Connect the device to the PC using a serial cable see paragraph 3 3 Switch ON the device Launch the software UPGCEAERO Select the update file PS
10. 1 0 Normal 1 Reverse Speed Quality 0 1 2 0 High Quality 1 Normal 2 High Speed Paper Threshold 0 1 2 3 4 5 6 0 30 3 60 96 6 90 1 40 96 4 70 96 2 50 5 80 96 Notch B Mark Position 0 1 2 3 0 Disabled 1 Top 2 Bottom 3 Trasparence Notch B Mark Threshold 0 1 2 3 4 5 6 0 30 3 60 96 6 90 96 1 40 96 4 70 96 2 50 96 5 80 96 Barcode ID 4 0 1 0 Code128 1 DataMatrix Vertical Scale Presenter Offset mm Align Ticket 0 1 2 3 0 Disabled 1 Power On 2 Autoload 3 P On Load RFID encoding 0 1 0 AEA standard 1 Custom01 80 GUS ye USB VirtualCOM 0 1 0 Disabled 1 Enabled ATB RePrint after ERR 0 1 0 Disabled 1 Enabled Near Paper End 0 1 0 Disabled 1 Enabled INTERFACE RS232 Baud Rate 1 2 3 4 5 6 7 8 1 1200 bps 4 9600 bps 7 57600 bps 2 2400 bps 5 19200 bps 8 115200 bps 3 4800 bps 6 38400 bps RS232 Data Length 0 1 0 8 bits chr 1 7 bits chr RS232 Parity 0 1 2 0 None 2 Odd 1 Even USB Mass Storage 0 1 0 Disabled 1 Enabled USB Address Number 0 1 2 3 4 5 6 8 9 0 0 4 4 8 8 1 1 5 5 9 9 2 2 6 6 3 3 7 7 CWS vem 81 82 CUSTOM GUSO CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved www cus
11. NOT OK will appear if the procedure has failed After the printing of the procedure result the device offers the execution of the function of paper characterization Characterize Paper and the change of the Notch B Mark Threshold parameter which represents the detection threshold of the notch Choosing the Yes value for the Characterize Paper parameter the device prints a graphic representation see following figures of the outgoing voltage of the alignment sensor expressed as a percentage and the Notch B Mark Threshold value This graphic representation is useful to set the most suitable value to assign to the Notch B Mark Threshold parameter and then to better identify the optimal threshold value which takes into account the variations of the signal and the small oscillations around zero The following figure shows an example of paper with the non thermal paper printed with black marks the outgoing voltage is constant while passing the white paper between two notches and presents a peak at each black mark In this case the optimal value for the Notch B Mark Threshold parameter is placed about half of the peak S d NON THERMAL SIDE Threshold CWS vem 75 The following figure shows an example of paper with holes the outgoing voltage is constant while passing the paper be tween two holes and presents a variation at each hole In this
12. Paper thickness according to IATA specifications External roll diameter max 300 mm Internal roll core diameter 25 mm 1mm Core thickness 2 mm 1 mm Core type Cardboard or plastic Paper end Not attached to roll core DEVICES ELECTRICAL SPECIFICATIONS Power supply 24 10 Medium consumption KPM202 TK202 0 8A KPM203 TK203 0 6A Stand by consumption 0 14A 60 CUSTOMS POWER SUPPLY ELECTRICAL SPECIFICATIONS cod 963GE020000004 OPTIONAL for KPM202 KPM203 INCLUDED for TK202 TK203 Power supply voltage Auto Range 90 132 VAC amp 190 264 VAC Frequency from 47 Hz to 63 Hz Current output Power 417A 100 W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity KPM202 KPM203 from 10 Rh to 80 Rh TK202 TK203 from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Control board 2 Respecting the regular schedule of cleaning for the device components 3 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on 4 For external rolls diameter higher to 100mm it s recommended to use a paper pretensioning device CWS vem 61 7 2 Device dimensions KPM202 KPM203 Length 191 mm Height 123 mm Width 160 mm Weight 3500 g
13. case the optimal value for the Notch B Mark Threshold parameter is placed about half of the variation NON THERMAL SIDE Notch B Mark P d Threshold Peak 76 GUS vem 10 TECHNICAL SERVICE In case of failure contact the Technical Service by sending an e mail to support custom it detailing Product code Serial number Hardware release Firmware release Firmware type To get the necessary data proceed as follows XXXXXXXXXXXXXX N 0000000000000000000 l support custom it E xx Customer Service Department Write down the data printed Send an e mail to the Technical Service on the product label see previous paragraphs with the data collected 9 FW TK AERO rel 1 00 e PRINTER SETUP PRINTER TYPE TK AERO Barcode Reader Not Present RFID MOGU nem Not Present PRINTING HEAD TYPE KPA80 INTERFACE erret rt ettam RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM 5 22 OK ii H ld ar d OK CUTTER JEST ssiri OK Print a Setup report see paragraph 5 1 The Setup report shows the firmware release CWS vem 78 CUSTOM 11 ADVANCED FUNCTIONS 11 1 File sharing The device can be connected to a PC with a USB cable Through this kind of connecti
14. chapter 5 57 58 CUSTOM 7 SPECIFICATION 7 1 Hardware specifications GENERAL Ticket presence head temperature mobile detectors of black mark or Sensors translucent gap hole setting by software ticket presence on output frontal and upper cover open external near paper end MTBF 84 080 hours Emulations SERVICE ATB BTP INTERFACES USB port 12 Mbit sec RS232 serial port from 1200 to 115200 bps MEMORIES Receive buffer 64 Kbytes Flash memory 16 Mbytes PRINTER Resolution KPM202 TK202 203 dpi 8 dot mm KPM203 TK203 304 dpi 12 dot mm Printing method Thermal fixed head Head life 2 50 Km 100M pulses Printable barcode UPCA UPCE 13 EAN8 CODE339 ITF CODABAR CODE93 CODE128 CODE32 PDF417 DATAMATRIX AZTEC QRCODE CWS Vem 59 Printing speed 9 KPM202 TK202 High quality 110 mm sec Normal 170 mm sec High speed 200 mm sec KPM203 TK203 High quality 100 mm sec Normal 125 mm sec High speed 150 mm sec PAPER Type of paper KPM202 KPM203 Thermal rolls heat sensitive side on outside of roll Thermal fanfold module TK202 TK203 Thermal fanfold module Paper width 54mm according to IATA BTP specifications resolution 740 82 5mm according to IATAATB specifications resolution 722e Paper weight according to IATA specifications
15. diameter Oext 150mm The kit includes 1 Paper roll pin 2 Paper holder support with near paper end sensor For the assembly procedure proceed as follows KPM202 KPM203 Insert the pin in the paper roll and then put the asembled roll on the support CWS vem 69 Connect the cable for the near paper end sensor NPE to the device connector Cu NPE sensor board on the opposite side Place the roll holder as shown in figure Nu and load the paper see previous paragraphs 70 CUSTOM The following figure shows the specifications for holder and paper roll max 150 6 3872 0 2 0 2 56 5 NOTES All the dimensions in figure are in millimetres 25 120 max 82 5 For external rolls diameter higher to 100 mm it s recommended to use a paper pre tensioning device CWS vem 71 8 2 Adapter cable for power supply KPM202 KPM203 For the device are available two adapter cable supplied as accessory for connecting the device to the external power sup ply unit cod 963GE020000004 optional cod 26600000000348 adapter cable cod 26600000000349 adapter cable
16. with ON OFF switch For the assembly procedure see the following figure 72 GUS vem 9 ALIGNMENT Devices are provided with sensors for the use of alignment notch in order to handle roll of tickets with pre printed fields and a fixed length e FanFold module of tickets with pre printed fields and a fixed length The alignment notch may be formed by black mark printed on paper hole between two tickets e gap between two labels All alignment sensors are reflection sensors this kind of sensor emits a band of light and detects the quantity of light reflected to it The presence of the notch is therefore detected by the amount of light that returns to the sensor considering that the light is reflected by the white paper and absorbed by the black mark To use tickets with holes or labels with gap it is possible to use the same sensors as transparence sensors coupled two by two a beam of light is emitted by the transmitter sensor and the quantity of light which reaches the opposite receiver sensor is detected The presence of hole or gap is detected evaluating the amount of light that arrives to the opposite sensor considering that the paper doesn t allow the beam of light to reach the receiver whereas a gap or a hole lets the light to reach the receiver The following paragraphs s
17. 0 80 50 90 60 P NOTE If the Notch B Mark position parameter is disabled this parameter is not printed BARCODE ID 4 Setting of the barcode format associated with ID 4 see AEA specifications Code128 DataMatrix P sets the Code128 format sets the DataMatrix format NOTE This parameter is not printed on Setup Report because it is not modifiable during the Setup procedure To set this parameter enter the Setup ini file see par 11 3 VERTICAL SCALE 76 Adjust of the printing positions by adding the percentage value to the coordinates of ele ments in the direction of the length of the ticket NOTE This parameter is not printed on Setup Report because it is not modifiable during the Setup procedure To set this parameter enter the Setup ini file see par 11 3 PRESENTER OFFSET mm Setting of the presentation distance of ticket in case of presentation mode enabled paper cut disabled NOTE This parameter is not printed on Setup Report because it is not modifiable during the Setup procedure To set this parameter enter the Setup ini file see par 11 3 45 ALIGN TICKET This parameter defines when the device must perform the automatic alignment of the ticket Disabled alignment disabled Power On alignment at each power on Autoload alignment at each paper loading POrn Load alignment both at power on and at paper loading NOTES At each alignment device perfo
18. 03 Remove the connectors cover TK202 RoHS IN pc 24V TT IC Power supply 24V included L B 203 RoHS a cil L u Connect the power supply 24V to the device Use the type of electrical power supply indicated on the label CWS vem mmt ji 7 Power supply 24V included Power supply 220V included Connect both the power supply cables 24V and 220V to the power supply and connect the cable 220V to outlet 1 86 PTOK ONLINE The display turns on with the standby message The device is ready 35 4 4 Loading the paper roll To change the paper proceed as follows At every change of paper check inside the device to locate and remove any scraps of paper TK202 TK203 Open the upper cover Open the of the device b b d 1 1 d In X X
19. 1 device is power on RTS When 1 device is ready to receive data NOTES Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc DEVICE PC connection The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connector DB9 OMNATAWHD 9 N N DB9 DEVICE lt gt When use a serial cable we recommend the installation of a ferrite core on the power supply cable 28 CWS vem 3 5 Driver and SDK The drivers are available for the following operating system OPERATING SYSTEM DESCRIPTION INSTALLATION PROCEDURE Driver for Windows XP Driver for Windows VISTA 32 64bit From the START menu press Run Driver for Windows 7 32 64bit and type in the path where the SW Windows was saved on your PC then click OK Driver for Windows 8 32 64bit Follow the instructions that appear on the screen to install the driver Driver for Windows 8 1 32 64bit Driver for OPOS Follow the instruction get back on the Linux Driver for Linux 32 64bit README TXT file You can find it in the software package downloaded in advance Extract the zipped folder to the destination path desired Android SDK for CustomAndroidAPI BU OOW he Ma
20. BED MODEL FAITHFULLY UNLESS OTHERWISE SPECIFIED THE INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT copy GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow Follow all indications and instructions given on the device Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure thatthe device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Donotinsert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual Make sure that there is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed P
21. CII code see below Each line is preceded by a counter in hexadecimal that indicates the number of bytes received During the startup if you hold down the FEED key the device enters the self test routine and print the setup report The device remains in standby until a key is pressed or characters are received through the communication port Hexadeci mal Dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 732 SS 34 435 1 12345 39 30 SL 32 33 gt ses 90123 37 38 39 75 09 gt saws 789ui 68 6B 6A 73 64 hkjsd 73 64 66 6B 6A sdfkj 66 73 64 66 6B fsdfk 65 69 6F 79 75 eioyu 6 72 69 75 TVT ass oriuw GF 75 77 65 72 ouwer 71 65 72 69 6F werio 72 69 6F 75 77 riouw 6B 6C 73 64 66 klsdf 64 66 6B 73 64 dfksd 73 64 66 6B 6A sdfkj 66 6B F2 6A 73 fk2j 6A 6B 6C 68 jklh CWS vem 47 5 6 Calendar clock The devices are equipped with a Real Time Clock During power up held down the LF LINE FEED key to enter in the device configuration mode Press the S1 key to enter in the clock configuration see following figure Press the LF LINE FEED key to modify date time the device will print the updated date and time Follow the instructions printed on
22. DR T ATTENTION To avoid damaging the sensor use the plastic tabs as foothold for the screwdriver to push the sensor in the desired position NOTES For ease of understanding the image shows the two flats represented in the same plane For some models is represented only the internal printer group without the external plastic chassis 33 CWS vem 4 3 Switch the device ON KPM202 KPM203 1 N TI Power supply cable included EXTERNAL POWER gt SUPPLY UNIT OPTIONAL Connect the power supply cable to an external power supply unit The green led turn on and the device is ready Rons h TH 24V TRES emi ML E e r q Power supply cable KPM203 included 7 RoHS 1 gua prs leni M L zal Connect the power supply cable to the device Use the type of electrical power supply indicated on the label 34 CUSTOM TK202 TK2
23. INTER SETUP PRINTER TYPE Barcode Reader RFID module TRIPLE FEEDER CUTTER PRINTING HEAD TYPE INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST PRINTER HEAD Rav HEAD VOLTAGE HEAD TEMPERATURE C POWER ON COUNTER PAPER PRINTED cm Printer Emulation RS232 Baud Rate RS232 Data Length RS232 USB Mass USB Address Number Print Mode DN Speed Quality Paper Threshold Notch B Mark Position Notch B Mark Threshold USB VirtualCOM Near Paper LF enter Printer Setup S1 enter Clock Setup S2 skip Setup TK AERO Not Present Not Present Not Present Not Present SERVICE 115200 bps 8 bits chr None Enabled 0 Normal High Speed 60 Transparence 30 Disabled Disabled GUS Yelm 5 3 Printer status The device operating status is indicated in the configuration print out in which next to the name of the components dis played the following information is given PRINTER TYPE device model Barcode Reader RFID presence of the barcode reader presence of the RFID reader
24. USER MANUAL 202 203 1K202 203 CUSTOM S p A Via Berettine 2 B 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support custom it 2014 CUSTOM S p A Italy All rights reserved Total or partial repro duction of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the information contained in it has been care fully checked CUSTOM S p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub jectto continuous check and improvement CUSTOM S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM S p A Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation CUSTOM S p A assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE USED AS AN ILLUSTRA TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRI
25. W location Firmware rel None Printer type None Hardware rel None Selected port None PSW Version None File cfg None File psw Begin upgrade Data flush status Upgrade status Port config Ne upgrade thread active Communication port not init 56 9 Select the serial communication port e g COM1 Select the system communicatio x Avaible port 9 Cancel Selected port oom File psw CaKPM202 PSW Begiguparade Al Data flush status 4 1 Upgrade status Port config Ready to start Communication port not init 10 Detecting and setting of the parameters necessary for serial communication are performed automatically and then updating begins 11 After a few minutes a message on the screen warns that the update is completed Upgrade OK Upgrade succesfully completed 12 Print a new SETUP report to verify the new firmware release see chapter 5 GUS ye Update via USB interface ATTENTION Only during the firmware update the connection be tween PC and device must be direct without the use of HUB device Only during the firmware update do not connect or disconnect other USB devices NOTE For communication via USB you must install on PC the device driver available in the download area of the web site www custom biz Proceed as follows 1 Writ
26. cable PC PC USB device serial device Power supply ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If serial and USB connectors are inserted communication port is USB CWS 25 TK202 TK203 USB cable included Power supply cable included Serial cable included PC PC Power supply USB device serial device ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If serial and USB connectors are inserted communication port is USB 26 CUSTOMS 3 4 Pinout POWER SUPPLY Male Molex connector vertical no 39 30 0060 ATTENTION Respect power supply polarity NOTE Power supply cable The following figure shows the connector pinout of the power supply cable for the device Female connector 18 AWG cable Molex n 39 01 2065 USB INTERFACE Female USB type B connector 1 USB VBUS CWS vem PIN Cable Signal color 1 Red 24V 2 not connected 24V S Red 24V 4 Black GND 5 not connected GND 6 Black GND 27 RS232 SERIAL INTERFACE Female DB9 connector 2 TX During transmission takes the values O and 1 depending on data 3 RX During reception takes the values 0 and 1 depending on data DTR When
27. cs Limits and methods of measurement EN 60950 1 Safety of information equipment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans In accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes ofthe re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements Unauthorised disposal of waste electrical and electronic equipment is punishable by law with the appropriate penalties The format used for t
28. d in the passage of paper v by using compressed air D 53 Printing head Printing roller Disconnect the power supply cable and open the upper Disconnect the power supply cable and open the upper device covers see previous paragraphs device covers see previous paragraphs 1SOPROPYL ALCOHOL ATTENTION ATTENTION Do not use solvents or hard brushes Do not use solvents or hard brushes Do not let water or other liquids get inside the machine Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air To remove paper scraps use tweezers or compressed air 43 A f K A An x 9 SA x NI W W MO Clean the printing head by using Clean the printing roll by using NC a non abrasive cloth moistened with isopropyl J a non abrasive cloth moistened with isopropyl 54 CUSTOM Sensors Display i Disconnect the power supply cable Disconnect the power supply cable and open the upper device covers see previous paragraphs ATTENTION ATTENTION Do not use alcohol solvents or hard brushes Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine
29. device user will need to manually move these mobile sensors according to the position and the type of the black mark on the paper see next paragraphs To use these sensors you must set the Notch B Mark Position setup parameter on the correct value see Chapter 5 UPPER MOBILE SENSOR LOWER MOBILE SENSOR THERMAL SIDE NON THERMAL SIDE NOTE For ease of reference for some models is represented only the internal printer group without the external plastic chassis 32 GUION T To adjust the mobile sensors position according to the black mark position and type on paper open the device cover see par 4 4 and move the sensors to the desired position using a small screwdriver or a pointed object n I Fi T d 1 E
30. e down the product code 14 digits printed on the product label see par 2 5 2 to the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area 3 Print the SETUP report see chapter 5 Switch OFF the device 5 Connect the device to the PC using a USB cable see paragraph 3 3 Switch ON the device Launch the software UPGCEAERO Select the update file PSW location Firmware rel None Printer type None Hardware rel None PSW Version None Selected port None File cfa None File psw Begin upgrade Data flush status Upgrade status Port config upgrade thread active Communication port not init CWS vem 9 Select item USB and then select the USB device among those proposed e g KPM202 Select Printer Custom KPM202 CUSTOM VKP80II B CUSTOM VKP80 II Custom MYPrinter Custom KPM216H 200dp N r Selected Printer Custom KPM202 r Port filtering USB Cancel Selected port File psw CAKPM202 PSW H a Begipuparade Data flush status 4 1 Upgrade status Port config Ready to start Communication port not init 10 After a few minutes a message on the screen warns that the update is completed Upgrade OK xj A Upgrade succesfully completed 11 Print a new SETUP report to verify the new firmware release see
31. e paper Press the FF FORM FEED key to confirm the selection CWS vem Clock Setup 01 01 14 12 00 00 The digit to be modified is highlighted Press the LF LINE FEED key to modify the value Once the max selectionable value is reached the counting starts again from 0 Use the FF FORM FEED key to move the cursor on the next digit if the cursor position is on the latest digit press the FF FORM FEED key to exit and save the date time entered Then the device is ready every press on the button increases the value by one Je 49 50 CUSTOM 6 MAINTENANCE 6 1 Printer paper jam Open the upper covers of the device see previous paragraphs Remove the damaged paper and check the presence for paper scraps inside the device Carefully remove all Close the upper covers of the device see previous paragraphs Insert the paper paper scraps If necessary use tweezers CWS vem V see previous paragraphs e NOTE For ease of reference in some figure is represented only the internal printer without the external plastic chassis 51 6 2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life The following table shows the recommended planni
32. ensions shown in figures are in millimetres 22 CUSTOM 3 2 Fixing slots TK202 TK203 The device is provided with two slots for the mounting of the machine on desk The slots are placed at the bottom of the machine see following figure 217 206402 136 _ HE li 4 691 9171 Ww li o Sro t lt SECTION CUSTOM 23 The height A shown in the previous figure varies according to the accessory mounted to the device see Chapter 9 Arrange the desk with two fixing pins according to the measures shown in the previous page and the values of the height A listed in the table below CONFIGURATION HEIGHT Device 12 5 mm Device with paper roll holder cod 974BA010000312 16 mm Device with plastic ticket tray 8mm cod 976BD010000001 Device with metallic ticket tray 14 5 mm cod 976BB010000003 cod 976BB010000002 24 GUS vem 3 3 Connections The following figure shows the possible connections for the device KPM202 KPM203 Power supply cable included USB standard cable Serial standard
33. eriodically perform scheduled mainte nance on the device to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM S p A declines all responsibil ity for accidents or damage to persons or property occurring as a result of tampering structural or functional modifications un suitable or incorrect installations environ ments not in keeping with the equipment s protection degree or with the required tem perature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair work THE CE MARKAFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS device is conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as it was designed in conformity with the provisions laid down in the follow ing Standards EN 55022 Class B Limits and methods of measurements of radio disturbance characteristics of Information Technol ogy Equipment EN 55024 Information Technology Equipment Immunity characteristi
34. his manual improves use of natural resources reducing the quantity of necessary paper to print this TABLE OF CONTENTS 1 1 1 2 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 2 9 3 1 3 2 3 3 3 4 3 5 4 1 4 2 4 3 44 5 1 5 2 5 3 5 4 5 5 5 6 CWS vem INTRODUCTION Document structure 7 Explanatory notes used in this 7 DESCRIPTION BOX COMODI Sepa ee a dean Rd A cn eR RERO dr 9 Device components external 1 11 Device components connector view 13 Device components internal view 14 Device labels z sa sd es eh tat Eee ERU C b oe b al deseo EHE a eiu b e RR Ur 15 Key functions 0 16 Key functions standby Wla tm aja nC RA Peele i e RURAL ee ae 17 Status led 18 Messages display sa sk sulh dia S l rb A k ra W WAD edad E RAE RS E eS 19 INSTALLATION FIXING brackets iiu inesse Erw alal a hek Mi pese d e da d PER doe ee Rd dnas 21 XX gt w wyw o
35. how how to correctly set the configuration parameters of device in order to assure the alignment CWS vem 73 9 1 Enable alignment Device is provided with two sensors for alignment placed as follows mobile sensor on the lower flat one mobile sensor on the upper flat To guarantee the alignment it is necessary to correctly choose the sensor to use for the notch detection depending on the type of notch and its location on the ticket To do this you must enable the parameter Notch B Mark Position during the Setup procedure see chapter 5 and set the correct value of this parameter as described in the following table VALUE OF THE NOTCH B MARK POSITION OPERE NOTCH TYPE PARAMETER Disabled Alignment disabled 1 Bottom Reflection Black mark printed on the non thermal side of paper 2 Top Reflection Black mark printed on the thermal side of paper 1 2 Transparent Transparence Hole between tickets 0 j L 1 a LJ L
36. iru danS in the software package that you downloaded on how to install and use the SDK Extract the zipped folder to the destination path desired Follow the instructions present 195 SDR tor CustomiQsnpt in the software package that you downloaded on how to install and use the SDK NOTE All drivers can be found in the DOWNLOAD section of the web site www custom biz GUION 29 30 CUSTOM 4 OPERATION 4 1 Adjusting paper width Paper width may be adjusted from 40mm to 82 5mm by pressing the unlocking button and moving the e J g adjustable paper guide as shown in the figure 1 8 ps To manage paper width from 20mm to 40 mm apply the spacer on the adjustable paper guide see following figure then adjust the paper width NOTE For ease of reference it is represented only the internal printer without the external plastic chassis CWS vem 31 4 2 Adjusting the alignment sensors The device is equipped with two mobile sensors for the detection of the alignment black mark placed both on the thermal side and on the non thermal side of paper as shown in the following figure The
37. it for the parity control of the serial interface None parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface USB MASS STORAGE Sharing mode from Mass Storage Disabled sharing mode disabled Enabled sharing mode enabled USB ADDRESS NUMBER Numerical address code for the univocal identification of the USB device in case of more than a USB device connected with the same PC 0 2 4 6 8 1 3 5 7 9 PRINT MODE Printing mode Normal enables printing in normal writing way Reverse enables printing rotated 180 degrees 44 GUSTO SPEED QUALITY Setting of printing speed and printing quality High Quality Normal High Speed 2 PAPER THRESHOLD Threshold value in percent for the recognition of the presence of paper by the paper presence sensor 30 60 90 40 70 50 80 NOTCH B MARK POSITION Position of the alignment notch and choice of appropriate notch sensor Disabled the notch alignment is not performed Top the notch position is detected by the upper sensor reflection Bottom the notch position is detected by the lower sensor reflection Transparent the notch is detected by the lower sensor and the upper sensor placed in front of transparence NOTCH B MARK Threshold value in percent for the recognition of the presence of notch by the notch THRESHOLD sensor 30 70 4
38. llowing ONLINE The device is ready standby message OFFLINE The device is in a busy condition during commands sending on paper jam and so on LINK DOWN The serial connection cable is unplugged COVEROPEN The upper cover is open NOPAPER No paper loaded into the device The possible outcomes of commands are several and they may be divided into two groups 1 Successful outcome which contains the OK answer to the last command for example PTOK 2 Not successful outcome which reports an error code for example ERR8 CWS vem 19 20 CUSTOM 3 INSTALLATION 3 1 Fixing brackets KPM202 KPM203 The device includes a kit for the assembly of two additional fixing brackets see following figure The kit contains 1 Two fixing brackets 2 No 4 fixing screws For the assembly procedure proceed as follows Fix the bracket on Fix the bracket on u the right side of the device the left side of the device E CWS vem 21 The following figure shows the device overall dimensions with the two additional brackets 123 150 M4 4 holes gt 162 1 150 1 106 5 NOTE All the dim
39. ng for the cleaning operations EVERY PAPER CHANGE Printing head Use isopropyl alcohol Printing roll Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS ORAS NEEDED Case Use compressed air or a soft cloth Display Use a soft cloth For specific procedures see the following pages NOTES If you use the device in dusty environments you must reduce the intervals between the cleaning operations For ease of reference in the following pages for some models is represented only the printer group without the external plastic chassis 1 Don t use any ammonia based product only for TK202 TK203 52 CUSTOMS 6 3 Cleaning For periodic cleaning of the device see the instructions below N Disconnect the power supply cable ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine Al nt To clean the device use compressed air or a soft cloth CWS vem Paper path Disconnect the power supply cable and open the upper device covers see previous paragraphs N N N Y ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air 9 Clean the area involve
40. on it is possible to manage drivers fonts and logos of the device and configure the operating parameters by files sharing from Mass Storage FILE SHARING FROM MASS STORAGE j En 11 2 Drivers installation It is possible to install the new driver update directly into the folder DRIVER on the Flash Drive of the device You can enter the Flash Drive or the Memory card by files sharing from Mass Storage CWS vem 79 11 3 Setup It is possible to configure the default parameters for device setup by editing the Setup ini file on the Flash Drive You can enter the Flash Drive by files sharing from Mass Storage After editing device s parameter simply save the Setup ini file to make the modifies activated The Setup ini file is a configuration file that contains all the configurable parameters listed in text format and divided into Some sections indicated in square brackets The available values for every parameter are listed after the parameter name The value marked with the symbol is the default one To modify device s parameters change the numeric value after the name of parameters To set the parameter to the default value change the numeric value with the symbol D The Setup ini file permits the configuration of the following parameters PRINT Printer Emulation 0 1 2 0 SERVICE 1 BTP 2 ATB Print Mode 0
41. re are in millimetres and referred to devices with covers closed and without paper roll 144 464 GUION 65 7 5 Power supply dimensions cod 963GE020000004 Length 146 2 0 5mm Height 39 0 5mm Width 75 2 0 5 mm NOTE All the dimensions shown in following figures are in millimetres 39 0 5 75 2 0 5 24V Y 146 2 0 5 66 CUSTOM 8 ACCESSORIES The following table shows the list of available accessories for device KPM202 KPM203 DESCRIPTION CODE 26600000000348 ADAPTER CABLE FOR POWER SUPPLY see the paragraph 8 2 Co 26600000000349 ADAPTER CABLE FOR POWER SUPPLY WITH ON OFF SWITCH see the paragraph 8 2 a qa a 963GE020000004 POWER SUPPLY for technical specifications see the paragraph 7 1 974AU010000305 PAPER ROLL HOLDER see paragraphs 8 1 CUSTOM 67 TK202 TK203 DESCRIPTION CODE TICKET TRAY 976BB010000003 black 976BB010000002 white 976BD010000001 transparent PAPER ROLL HOLDER 68 CUSTOM 8 1 Paper roll holder For the device is available an external paper roll holder kit 974AU010000305 supplied as an accessory The kit makes it possible to use paper rolls with larger
42. rms an ejection of the first inserted ticket in order to ensure the integrity of the first printed ticket This parameter is not printed on Setup Report because it is not modifiable during the Setup procedure To set this parameter enter the Setup ini file see par 11 3 RFID ENCODING Setting of the coding system used for the writing of the RFID chip AEA standard Custom01 NOTE This parameter is not printed on Setup Report because it is not modifiable during the Setup procedure To set this parameter enter the Setup ini file see par 11 3 USB VIRTUAL COM Setting of the USB port as a virtual serial port Disabled virtual COM disabled Enabled virtual COM enabled ATB RePrint after ERR This parameter enables disables the automatic reprint of a ticket stopped due to a paper jam or a paper end Disabled reprint disabled Enabled reprint enabled NOTES This parameter is valid only with ATB emulation enabled This parameter is not printed on Setup Report because it is not modifiable during the Setup procedure To set this parameter enter the Setup ini file see par 11 3 NEAR PAPER END Setting of the near paper end detection Disabled detection disabled Enabled detection enabled 46 GUS ye 5 5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port Characters are printed as hexadecimal code and the corresponding AS
43. sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service KPM202 KPM203 Installation instruction sheet Power supply cable Spacer for paper width lt 40mm Additional fixing bracket Ruler Device CWS vem 9 TK202 TK203 MN Oa 10 Power supply Short guide Power supply cable 220V USB cable Serial cable Pwer supply 24V Spacer for paper width lt 40mm Ruler Device Open the device packaging Take out the device Take out the rest of the content Keep the box trays and packing materials in the event the device must be transported shipped in the future GUSTO 2 2 Device components external views KPM202 KPM203 1 Printing head group 7 Paper input 2 Device chassis 8 S2 key 3 External near paper end sensor connector 9 Status led 4 Paper out 10 S1 key 5 Frontal cover 11 FORM FEED key 6 Opening lever for upper cover 12 LINE FEED key C9 9 8 8 CUSTOM 11 TK202 TK203 printer See previous pages gt Interna NO sb O O N DO CO GUB ONT 12 2 3 Device components connector view 1 USB port 2 RS232 serial port 3 Power supply port
44. the paper for the key functionality The highlighted digit the number is written in negative mode indicates the digit to be modified Press the LF LINE FEED key to modify the value of the highlighted digit every single LF LINE FEED key pressure increases of 1 his value Once the value 9 is reached the counting starts again from 0 Press the FF FORM FEED key to move the cursor on the next digit if the cursor position is on the latest digit you can proceed to next parameter by pressing the FF FORM FEED key again Press the S2 key to exit and terminate the setting procedure CLOCK SETUP LF to modify date time FF to next field S2 to exit 48 41 01 14 12 00 00 0 01 14 12 00 00 01 81 14 12 00 00 01 08 14 12 00 00 01 01 94 12 00 00 01 01 14 12 00 00 01 01 14 2 00 00 01 01 14 18 00 00 01 01 14 12 80 00 01 01 14 12 08 00 01 01 14 12 00 0 01 01 14 12 00 08 Date Time Setting 01 01 14 12 00 00 CUSTOM TK202 TK203 The devices are equipped with a Real Time Clock Proceed as follows to perform the clock configuration LF ENTER SETUP FF EXIT SETUP During power up press the LF LINE FEED key to enter the setup configuration Set Up type Printer Set Up Press the LF LINE FEED key to select the Real Time Clock settings Set Up type Real Time Clock The date time values will be displayed Follow the instructions printed on th
45. tom Diz Rev 1 50 Part Number 76200000002600
46. upply cable 9 9 19 e The device prints the report with the settings parameters CUSTOM 39 P LF S1 S2 22999 Enter printer setup Press the LF LINE FEED key to enter the configuration mode TK202 TK203 Power supply cable included NE While pressing the LF LINE FEED key switch on the device by connecting the power supply cable 40 GUION V dN LIS 3 0140 The device prints the report with the settings parameters Enter printer setup Press the LF LINE FEED key to enter the configuration mode CUSTOM 41 5 2 Setup report The following figure shows the setup report of the device The shown values for parameters are sample values for the list and the description of device parameters see the following paragraphs PRINTER NAME and FIRMWARE MODULES RELEASE PRINTER STATUS PRINTER PARAMETERS KEYS FUNCTIONS 42 TK AERO SCODE lt code gt BCODE lt code gt FCODE lt code gt mCODE lt code gt UCODE lt code gt DCODE lt code gt CPLD rel rel rel rel rel rel rel ee ree Ce PR
47. writer TRIPLE FEEDER presence of the triple feeder CUTTER presence of the cutter PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty PRINTER HEAD Rav resistance of a dot head HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed CWS vem 43 5 4 Printer parameters These devices allow the configuration of the parameters listed in the following table The parameters marked with the symbol are the default values Settings remain active even after the device has been turned off and they are stored in non volatile memory PRINTER EMULATION Available emulations for the device SERVICE used only for upgrade BTP used for management of baggages ticket ATB used for management of boarding ticket RS232 BAUD RATE Communication speed of the serial interface 115200 9600 57600 4800 38400 2400 19200 1200 NOTE Parameter valid only with serial interface RS232 DATA LENGTH Number of bit used for characters encoding 7 bits car 8 bits car P NOTE Parameter valid only with serial interface RS232 PARITY B
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