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Jabra 6470 user manual

1. PeakStop Acoustic Shock Protection Your Jabra GO headset automatically suppresses sudden loud sounds thereby protecting your ears from acoustic shock This system is called PeakStop which is only available from Jabra Intellitone Noise Exposure Protection Jabra GO headsets offer a choice of four protection levels all of which also include the standard PeakStop protection described above These features protect your hearing by preventing acoustic shocks and limiting the maximum noise exposure from the headset during your workday This system is called IntelliTone which is only available from Jabra The table below summarizes the protection levels available Protection level Criteria for selecting Level 0 Basic protection against sound spikes 118 dB A auto volume disabled Level 1 Less than 4 hours on telephone day Level 2 4 8 hours on telephone day Level 3 More than 8 hours on telephone day Level 4 TT4 Recommended Australian protection level Telstra Table 1 Levels of IntelliTone hearing protection For details about how to configure IntelliTone for your headset please see one of the following To set the IntelliTone level using the touchscreen please see the section Settings menu Tosetthe IntelliTone level using Jabra Control Center on your PC please see the Jabra PC Suite online help Important Check your local laws or regulations to find out whether a specif
2. Just because two devices are paired does not necessarily mean they are connected which means that the link between them is active Typically connection occurs automatically once your mobile phone is paired but you might need to connect manually using the menu system on your mobile phone as described in your phone s documentation Pairing the Headset with a Jabra GO Base If you dock a Jabra GO base and headset that are not paired the touchscreen asks if you would like to pair the two units thereby removing any previously paired headset from the base s pairing table Touch the confirm icon to pair them touch the cancel icon to prevent pairing while still charging the headset No pairing notification is shown if you dock a headset to a Jabra GO base with which it is already paired Pairing the Headset with a Jabra LINK 350 USB Bluetooth Adapter To pair the headset to a Jabra LINK 350 USB Bluetooth Adapter connected to your computer place both units in pairing mode while they are close to each other They will ind each other automatically and then pair and connect to each other as needed See Section 10 4 Pairing the Adapter and Headset for complete details Managing Your Bluetooth Connections Usually the base and headset manage their Bluetooth connections automatically even as you take the mobile phone out of range and or turn off the devices from time to time However Jabra GO does provide controls for managing the connectio
3. User manual F www jabra com CONTENTS IEEE iO B See T 6 2 IMPORTANT SAFETY INFORMATION rere 2 EAE TEESAEBEDTAUIE oeae a E meae 2 0 PROTECTING YOUR HEARING WITH SAFETONE ccccssssssssssssssssssnensssssssssssssssssssnssssesee 7 MV BOIS e 8 2A OER CNG TON co ceeece 8 5 JRODUCI OWERVIEV aereeree ener rar mans errr hn are mere ee 9 FT PACKAGE CONTENT m 9 32 OPTIONAL ACCESSORIES osspetesasertteenetmersbeerereettid entierement 10 23 9 Jabra GO HEADSET DIAGRAM e cetesrteticisdieee teinte orien 11 Be Aa Bre DIA RA Kien a O EAEE EA enn NAE 12 4 SYSTEM SETUP AND CONNECTIONS eere 13 41 SETUP OVERVIEW AND BACKGROUND tttttttttttttnnnnnnnn 13 22 QUICK START SETUP WIZARD onines 14 43 ASSEMBLING THE Jabra GO BASE AND HEADSET aac 14 44 CONNECTING THE Jabra GO BASE TO YOUR DESK PHONE e 17 45 CONFIGURING THE Jabra GO BASE FOR YOUR DESK PHONE 20 46 USING A HANDSET LIFTER OR ELECTRONIC HOOKSVWITCH 22 47 CONNECTING THE Jabra GO BASE TO YOUR COMPUTER 26 Ae CONFIGURING THE BASETFOR YOUR SOFPEPIONEs set dca estet 26 49 PAIRING YOUR HEADSET WITH A MOBILE PHONE snnt 26 5 INSTALLING AND RUNNING THE Jabra PC SUITE 27 s JSsvapccrEs55 Neuste iE E TE 27 E ONISSESEDIBIO THE JODES PS SU ODE desees a amete metuit bn 27 o ES oc LUC
4. 4 As you speak with your friend adjust the mic level control on the Jabra GO touchscreen Desk phone setup wizard manual setup until your friend tells you that your voice sounds clear loud enough but not distorted too loud MANUAL SETUP Set microphone level Figure 15 Manual mic level selection for Jabra PRO 6470 The desk phone part of the setup wizard guides you through Remind your friend not to adjust his or her own volume during the test If your best mic level setting turns out to be the loudest possible and you found more than one best position for the clear dial tone switch then move the clear dial tone switch to the alternative setting and try again to find the best mic level together with your friend If this time the mic level is not set to the maximum then keep this new combination of settings 5 Press the headset button on your desk phone or replace the handset to hang up Then dock the headset the audio link from the headset to your desk phone closes automatically when you dock the headset Your headset is now ready for use 46 USING A HANDSET LIFTER OR ELECTRONIC HOOKSWITCH With traditional desk phones you must lift the handset or press a desk phone headset button if present whenever you want to place or receive a call However you can automate this connection by adding one of the following Jabra GN1000 Remote Handset Lifter which will work with nearly any phone Anelectronic hookswitch connect
5. If you choose to cancel the setup is aborted and the touchscreen takes you to the start of the cabling procedure for configuration without EHS or GN1000 You can return to the GN1000 setup later 9 Inthe third 10 The fourth GN1000 GN1000 GN1000 GN1000 screen Check GN1000 manual to screen shown Congratulations GN1000 shown left adjust ring detector left check the installation complete lets you know GN1000 manual that the setup to adjust the is completed successfully Just go to the next screen ring detector Figure 25 Adjust the ring detector Figure 26 A successful setup The wizard now leads you through the clear dial tone and mic level configuration See the section Configuring the Jabra GO Base for your Desk Phone for more fz E us 4 E mm gt o Cu axe CEMWX ui Uis r com oz Connecting to a Phone with an Electronic Hookswitch If your desk phone includes an electronic hookswitch then you can take advantage of this feature by purchasing and installing the appropriate type of electronic hookswitch adapter for your phone Adapter requirements can be very different between desk phone models Please see our web site and or refer to your telephone s user manual for details about electronic hookswitch compatibility You can configure the connection using either the touchscreen wizard or the Jabra PC Suite Figure 27 Connecting using an electronic hookswitch adapter Jabra LINK serie
6. a cell phone that supports this Se SE 8C TES End current call and activate held or incoming call if any Call the last number dialed on current target phone supported softphones and mobile vA phones only Reject incoming call when already on a call vA Switch target phone when no call is active Power on headset when power is off Reject incoming call when no call is active 4 Hold current call and switch to held or incoming call supported softphones and vA mobile phones only Power off headset wy when power is on Activate Bluetooth pairing mode when power Jf is off Table 3 All multifunction button commands The Touch Panel The headset features a touch panel that is similar to the touch pad included with many laptop computers Use it to adjust the volume you hear in your headset and to mute unmute the microphone Slide your finger up the touch panel away from your mouth to increase the volume Slide your finger down the touch panel to decrease the volume Double tap on the touch panel to mute or unmute the microphone See also Section 6 6 Controlling the Speaker Volume and Microphone sheadvetP ius Headset Signal Tones The headset uses a variety of soft tones to alert you to events such as an incoming call multifunction button presses volume changes and more These enable you to keep track of what is going on while you are wearing
7. 1 When you In the first CONNECT reach the touchscreen shown left select Jabra GN1000 Unplug handset cable CONNECT TO BASE screen shown left connect the handset as shown Figure 20 Connect as shown here 2 In the first CONNECT screen shown left unplug handset cable In the second CONNECT TO BASE screen shown left con nect the cable with the blue marking to the base port as indicated in the wizard 23 5 n the CON 6 In the second SNO iiis NECT DESK CONNECT CONNECT PHONE screen shown screen shown left connect left connect the control to the handset cable attached port to the GN1000 to the base s AUX port Figure 21 Connect to the handset port Figure 22 Connect control cable to AUX port on the base 7 In the first 8 In the second GN1000 GN1000 GN1000 GN1000 Mount and configure screen shown Did the GN1000 lift the screen shown GN1000 on desk phone left mount handset successfully left y Finds Follow the instructions in ana conngure RUNE the GN1000 whether the GN1000 manual on the desk desk phone phone went off hook If so touch Yes Figure 23 Mount and configure on the desk phone Figure 24 Touch Yes if the handset was lifted If the handset was not lifted touch No In this case you can choose to Retry or Cancel If you choose to retry the touchscreen takes you back to a point in this flow just after step1 where Jabra GN1000 has been selected
8. 8m area 1 4m 2 8m separation 820r more headsets 12m area 3 5m separation e Use of the headset s power save mode is recommended for a high capacity installation The area referred to above depends on the building layout It could be an open space office or a set of collocated offices separated by lightweight walls Offices far apart say gt 100m apart or shielded by heavy concrete walls should not be considered as one area The above planning figures are valid if most users are near their bases lt 3m distance If most users are gt 5m away from their bases you should roughly double the recommended area In all cases you should check whether a WiFi network in particular 802 1 b g n type of network is used If WiFi is heavily used you may need to reduce the number of headsets to ensure satisfactory WiFi performance Using more than 20 Bluetooth wireless technology headsets with 100 call time in an area where WiFi is heavily used needs a proof of concept installation Practical customer cases indicate that Bluetooth wireless technology headsets scale very well in high capacity deployments 7 12 MANAGING BLUETOOTH CONNECTIONS AND THE PAIRING TABLE Once you have paired it with your mobile phone and Jabra GO base or Jabra LINK 350 USB Bluetooth Adapter the headset manages its Bluetooth connections automatically However you might sometimes need to manage your Bluetooth connections and pairing table more carefully M
9. Determines whether the audio link opens automatically when sound is detected on the USB interface The equivalent setting is available in the Audio tab for your Jabra device in Jabra Control Center Audio detection is enabled by default Disconnect headset touch here to break the wireless connection from the headset to the Jabra GO base You might do this for example if you want to use your headset with two mobile phones rather than one mobile phone and the base or if you want to switch between using the headset with the base and the Jabra LINK 350 USB Bluetooth Adapter Wideband audio touch here to view change the band setting for softphone and streaming music from the PC If wideband is enabled the Jabra GO base transmits and receives wideband audio to from the headset See also the section Narrowband vs Wideband Audio for more IntelliTone touch here to go to the settings for protecting your hearing See also the section Protecting your Hearing with SafeTone for more Language touch here to change the language displayed for the touchscreen text Advanced touch here to run parts or all of the setup wizard and access advanced settings See the section Avanced Settings menu About touch here to view a few technical details about the Jabra GO base such as firmware revision copyright details etc HeadsetPius 56 8 10 HEADSET DOCKING OPERATION Whenever the headset is docked correctly in
10. Frutiger Next licensed to GN Netcom by Linotype 14 6 Jabra LINK 350 USB BLUETOOTH ADAPTER Dimensions 18 5mm x 53mm x 7 7mm Operating environment 10 C to 60 C Up to 9596 RH non condensing PC Connection USB Bluetooth version BT 2 1 Class 1 Bluetooth range Up to 100m when paired with a Bluetooth wireless technology Class 1 device up to 25m when paired with a Bluetooth wireless technology Class 2 device Bluetooth profiles Headset HSP 1 1 hands free HFP 1 5 device identification DIP 1 3 phone book access PBAP 1 0 Bluetooth pairing table Up to 8 trusted devices Simultaneous Bluetooth connections Up to 2 Bluetooth audio bandwidth Narrowband or wideband Firmware update Downloadable from PC Multifunction button Bluetooth pairing Bluetooth connections and some call management Visual indicators Multicolor LEDs indicate pairing status connection status on call status and other details PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment eadoetilus 7 Softphone support Full call handling for Skype Cisco IP Communicator Microsoft Office Communicator others see headset as a standard sound card support for additional softphones may be added via driver updates for the PC 14 7 Jabra GO TRAVEL CHARGER Dimensions 34mm x 83 5mm x 26 5mm Storage compartments Holds both Jabra GO headset and Jabra LINK 350 USB Bluetoot
11. OC compliant device If you select one of the other types the base works with the Jabra Control Center that you install to ensure that calls are routed to the correct softphone 3 The remainder of the softphone setup must be completed on your PC The setup wizard prompts you to do this see the online help of the Jabra PC Suite for more on how to do this including specific instructions on how to enable your softphone type Note For default softphones other than Microsoft OC you can choose to change the microphone level directly from Windows Control Center To do this first select Sounds and Audio Devices in the Control Center then Audio tab Select your Jabra PRO device as the default device in Sound Recording Click Volume You can now adjust the microphone level in 1dB increments within the range 3dB and 6dB from the nominal softphone mic level 49 PAIRING YOUR HEADSET WITH A MOBILE PHONE The Jabra GO headset can be used with any mobile phone that supports Bluetooth wireless technology You must set up the wireless communication between the two devices by pairing them The setup wizard helps you to do this during the initial setup but you can choose to run the wizard at any time See the section Pairing with Bluetooth wireless technology Devices for more on pairing sieadvetrlus 2 By 5 INSTALLING AND RUNNING THE Jabra PC SUITE 5 1 Jabra PC SUITE FEATURES The Jabra PC Suite is a collection of programs that suppor
12. Updater first screen The Firmware Updater program provides a wizard that guides you through the steps required to update your Jabra device It is a stand alone application that does not depend on the Device Service or other Jabra PC Suite components See the Jabra PC Suite online help for complete details Note While a device is in firmware update mode it is not visible in Jabra Control Center or listed in the Device Service window EiMeadSetPlus amp 56 CENTRAL ADMINISTRATION AND MASS DEPLOYMENT If you are an IT manager of an organization that is rolling out a large number of Jabra GO solutions then you might wish to use the Jabra Control Center which is part of the Jabra PC Suite For advanced Jabra products with many configuration parameters the Jabra Control Center lets you save a device s complete configuration to a file on disk and load it into the same or a similar device at a later point in time This feature enables you to make a snapshot or backup of your device s current configuration A configuration file can be used to restore your device s configuration at a later time if you wish to revert to a previous snapshot or if you need to clone your settings to a new device For mass deployment you can save a copy of configuration settings from one Jabra GO device on PC and quickly apply this configuration to new Jabra GO devices when you connect them to the administrator PC The ability to clone the configuration
13. Waiting This section deals with handling call waiting on the base touchscreen When call waiting is triggered by a new incoming call the following occurs The standard call waiting tone will sound in your headset The touchscreen displays the incoming number if available and provides controls for handling the new call as shown in the figure below Call waiting control is enabled for the headset multifunction button The commands for this are also mentioned in the figure below 1 Current phone the phone on which you are talking 2 Caller ID the incoming call number is shown here if available 3 Ringing phone the phone on which the incoming call is arriving 4 Accept new touch here or press the headset multifunction button to put your current call on hold and answer the incoming call 01 23456789 5 Reject new touch here or double tap the headset multifunction button to remain on your current call and reject the incoming call Note You can also tap the headset MFB to end the current call and answer the incoming call Figure 58 Touchscreen controls for managing call waiting when a new call arrives If you touch the green handset icon shown in the figure above you put a call on hold While you have one or more calls on hold a plus sign and a shadow are shown on the target phone icon as shown in the figure below 1 End and switch touch here or tap the headset multifunction butt
14. ag OO Ss dz PIDe rt 27 DA ENABLING ADDAON EBALUBESaiticzicsnndamtittes tir reported E 27 55 FIRMWARE UPDALESostiite miscetittiinsimiermtettorio tendente nomini 27 5 6 CENTRAL ADMINISTRATION AND MASS DEPLOYMENT eee 29 Sj HeadSetPlus 6 DAILY USE CALLING ANSWERING AND HANGING UP 30 6l HEADS DCONTROES AINE INDICATORS ceperan 30 o MEE ed dre iz d 7 em 30 SMS MRO 0 7 ii SM 3 Od VIN ERO eat sis dala GL Eat deb aD 33 MEI SION mc 34 66 CONTROLLING THE SPEAKER VOLUME AND MICROPHONE ss 35 Of S WITCBHING BEINEEN YOUR PHONE AND HEADSE A minded m rit 33 S MEP cU Is cit 2B rM n E AE E 36 o9 MANAGING CALE COLLISIONS AND CALE VAL DNG isaisa 36 NERIS GNIS SPI 37 7 TRE Japa GO HEADSET onim 38 d TOV OV i TE EESDSET usati ead AEEA 38 52 ASSEMBLING OR CHANGING THE WEARING STYLE enses econtra 38 do AT Gy IE ESRBUL anite nudum dM EDD t MUS 29 7 4 PAIRING WITH BLUETOOTH WIRELESS TECHNOLOGY DEVICES 39 a HEADE TCONIRJGC AND AGNA L Sies E 4 LO BATERY INDICATORSAND RECHARGE auaestiotdede inam ni dauern dris 45 TE TOWER d Obr 45 Eod eciam 46 FD MICROPHONE NOISE BLACKOUT T auescauntosagutecti t nage bat potant 46 TAO INA BROV RAND v5 WIDEBANDSAUDIC piunt HAN BOR MR DURER 46 TAT AFIOGA CAPACI Y Jaraa INSTALLATIONS omen adden UPC UA ace S 46 7 12 MANAGING BLUETOOTH CONNECTIONS AND THE PAIRING TABLE 47 7 13 FORCING RECONNECTION DISCONNEC TION VIA THE TOUCHSCREEN 4
15. base and desk phone are now connected Note however that you must still configure the base for your specific desk phone model using the desk phone setup wizard See the section Configuring the Jabra GO Base for your Desk Phone Note Do not connect the base to a dedicated headset port if you want to use a GN1000 connect it inline with the handset instead see also Connecting to a Desk Phone without a Headset Port above One reason to use the GN1000 instead of the headset port is that the GN1000 has a ring detector thereby enabling the base and headset to target see also the Target Phone Concept section the desk phone automatically when it rings many electronic hookswitch solutions also provide ring detection Connecting to a Proprietary Headset Port Some types of desk phones provide a nonstandard headset port This is usually part of an advanced solution that also provides an electronic hookswitch These types of phones normally also include the standard handset ports described above but you should consider taking advantage of the proprietary connection if possible To use this type of connection you must purchase a special adapter designed to match the requirements of your desk phone and headset The adapter comes with instructions for how to connect it See also Section 4 6 Using a Handset Lifter or Electronic Hookswitch for more information about this type of solution eadoetllus T amp 45 CONFIGURING THE Ja
16. cause undesired operation Users are not permitted to make changes or modify the device in any way Changes or modifications not expressly approved by Jabra will void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user must place the Jabra GO base 8 20 cm or more from any personnel in order to comply with FCC RF exposure requirements Industry Canada Operation is subject to the followi
17. functions including answering a call hanging up switching between held calls and more See the section Headset Controls and Signals for more Headset Visual and Audio Indicators The headset provides status messages using both lights and audio signals For example the LED lights various colors to indicate battery level incoming calls on off operations etc Audio signals tell you when you have pressed a button selected a new target phone or changed the volume in ear ring tones are also provided See the section Headset Controls and Signals for more 6 2 THE TARGET PHONE CONCEPT The target phone is the phone to which the audio link for your outgoing call is activated when you tap the multifunction button MFB on the headset or touch the green handset icon on the touchscreen You can select a different target phone by touching a phone icon or pressing the headset MFB The large foreground phone icon indicates the current target phone 1 Current target phone this large icon indicates the phone to which you will open a connection if you tap the headset multifunction button or touch the green handset icon at the bottom of the screen Double tap the headset multifunction button to redial on this phone selected mobile and softphones only Double tap the headset multifunction button to redial on this phone selected mobile and softphones only 2 Other phones touch the appropriate icon here to change the current target phon
18. of one device to other similar devices is useful for mass deployment of many devices in an organization This means that an administrator only needs to manually go through the setup of a single device and save its configuration to a file This master configuration file can then be loaded into all devices that are deployed in the organization Access to a device from Jabra Control Center can be password protected ensuring that only authorized users can change settings Select Options Set Password to do this Once password protected the entire device configuration e g IntelliTone settings desk phone and softphone settings is protected in Jabra Control Center The setup wizard cannot be run the configuration cannot be reset without first entering the password Note Even if the entire device configuration is protected in Jabra Control Center settings can still be changed via the touchscreen However the IntelliTone settings cannot be changed and are removed from display From the Advanced menu the Setup Wizard Setup Desk Phone Setup Softphone and Reset Configuration menu items cannot be used and are also removed from display HeadsetPius 29 6 DAILY USE CALLING ANSWERING AND HANGING UP 6 1 HEADSET CONTROLS AND INDICATORS The Multifunction Button This button is located near the back of the headset Through a combination of taps double taps short presses and long presses you will be able to execute all of the most needed
19. phones Mobile phones with call waiting features and full support for the hands free Bluetooth wireless technology profile Support also depends on your network operator and subscription type Softphones that support call waiting P HeadsetPlus 36 D Note You cannot manage call waiting on a desk phone from the Jabra base or headset In this case you must use the physical controls of your desk phone if it supports call waiting Similarly if you are using an unsupported softphone then you must use your softphone s native interface to manage its call waiting features Managed from the touchscreen For details on managing call waiting from the touchscreen see the later section Managing Call Waiting Managed from the headset A tone generated by the phone system sounds in the headset to indicate the incoming call Tap the headset MFB to end the current call and accept the incoming call Double tap the headset MFB to remain on your current call and reject the incoming call Press the headset MFB to accept the incoming call and put your current call on audio hold The incoming call is routed to the headset while the current call is put into the background but not ended The call put on audio hold is shown on the touchscreen marked with a yellow handset to indicate activity on a phone whose audio is not currently routed to the headset 6 10 LISTENING TO MUSIC Note In order to listen to music you must have a
20. styles Important Regardless of which wearing style you choose always be sure to adjust the headset so that the microphone is positioned as close to your mouth as possible This will maximize the noise cancelling effect of its microphone and make sure that your voice comes through loud and clear Tip If you use the ear hook then slide the attachment up or down until the headset fits most comfortably to your ear Remember that there is an alternative ear hook included in the package in addition to the one attached to the headset on delivery This ear hook is very flexible and can be moulded to any angle for an optimal fit 7 2 ASSEMBLING OR CHANGING THE WEARING STYLE Jabra GO uses a modular system that enables you to adapt your headset to a variety of wearing styles You can change your wearing style at any time Attaching the Ear Hook for either Ear To attach the ear hook or change the ear on which you wear it 1 Remove the current wearing style attachment if any 2 The ear hook attachment fits into a hole that passes all the way through the hinge like mount on the inner side of the headset Push the pin of the ear hook down into the top or bottom side of this hole depending on which ear you wish to wear it on 3 Slide the attachment up or down in its fitting until the headset fits most comfortably to your ear Figure 42 Attaching the ear hook J Headsethlus 38 Attaching the Head or Neckb
21. table to make room for the new one In this case an item is selected for removal based on the time at which it was last used the item whose last use was the longest time ago is removed You can also clear the entire pairing table manually To do so use the Jabra PC Suite See Chapter 5 Installing and Running the Jabra PC Suite for more information After clearing its pairing table you must re pair the headset to each relevant device See the section Pairing with Other Bluetooth wireless technology Devices for details P HeadsetPlus 47 7 13 FORCING RECONNECTION DISCONNEC TION VIA THE TOUCHSCREEN The Jabra GO base does not connect directly to the mobile phone the base connects to the headset and the headset connects to the mobile phone Its connection to the mobile phone is via the headset If the headset and therefore also the base loses the connection to the mobile phone e g if you take it out of range it periodically attempts to reconnect You can also force the headset to reconnect with it from the base touchscreen The headset must be within range of the base for this to happen To reconnect manually do the following 1 The mobile 2 Touch the greyed phone icon is out mobile greyed out phone icon to indicating that make it the target the connection is as shown lost Figure 45 Mobile phone connection is lost Figure 46 Mobile phone is the target rm 3 Touch the Blue 4 When the tooth but
22. tag To use voice activated dialing with a mobile phone that supports it 1 If necessary set the mobile phone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 Tap the headset s multifunction button or touch the activate audio link icon on the touchscreen You will then hear the voice dialing prompt generated by your mobile phone Speak the trigger for the number you want and allow the phone to dial Tip Your voice tags may work better if you record them using the headset rather than your phone s built in microphone This will make sure that the sound the phone hears coming from the headset when dialing will be the closest possible match to the recorded voice tag Calling through a Softphone TL NM VOUS ERA SESS MM S Nn aN Figure 36 To make a call on your softphone simply dial as usual while wearing the headset To place a call through your softphone dial the number or choose a contact using your softphone program The audio connection to your headset will activate automatically as soon as your recipient s phone begins ringing Notes Ifyou are using an unsupported softphone you need to manually open a PC audio communica tion link from your softphone to your headset before dialing You can either do this via the base touchscreen in the PC amp Softphone menu or you can use Jabra Control Center see the PC Suite online help for details See also Chapt
23. the base s cradle the successful electrical connection to the base is indicated by an icon in the touchscreen status bar as shown below Figure 63 The touchscreen indicates that the headset is docked successfully Docking operations lifting and replacing the headset to from the recharge cradle simulate the pick up and hang up operations of a traditional phone as follows Whenever you dock the headset to the base all current calls will be terminated Whenever you undock the headset lift it from the cradle on the base an audio link is automatically opened if the automatic audio link function is enabled Notes The automatic audio link function is enabled by default unless your desk phone is using the MSH remote handest lifter standard in which case it is disabled by default In any case you can enable disable this function using the Aut Audio Link setting via the base touchscreen or from the Jabra PC Suite See the Advanced Settings menu description for more Ifthe base is able to detect that a connected phone is ringing lifting the headset opens an audio link to the ringing phone even if the automatic audio link function is disabled However not all types of phone support ring detection 8 11 ADVANCED SETTINGS MENU SETTINGS ADVANCED SETTINGS Yate r lel Setup Wizard E Advanced Reset Configuration Setup Desk Phone Lp X W Figure 64 Accessing the Advanced Settings menu SB teadSet
24. the headset State or event Tone description Panes Power on A 3 note melody ending on a high note C Power off A 3 note melody ending on a medium low note Button tap A quick medium tone Button double tap Two button tap tones Button press The button tap tone followed by a longer tone Maximum volume reached Two short high notes Minimum volume reached Two short low notes Mic mute A quick medium tone rest and quick low tone repeats occasionally Incoming desk phone call A very fast high pitch melody Incoming softphone call A very fast medium pitch melody Incoming mobile phone call A very fast low pitch melody Incoming call on another phone while on call call collision Two short tones played in quick succession that repeat every time the ring signal is received by the base vom mmomoooocoum Incoming call on the same phone while on call call waiting Generated by the phone system Target changed to desk phone A slow high melody or a human voice announcing desk phone in English Target changed to softphone A slow medium melody or a human voice announcing softphone in English Target changed to mobile phone A slow deep melody or a human voice announcing mobile phone in English Call ended A quick melody ending on a low note Battery low Two very quick low tones repeats occasionally Pairing su
25. with Jabra PC Suite Software user s guide and other tools 10 Warning amp Declaration guide and quick start guide 11 Jabra GO Travel Charger 12 Mains power adapter for travel charger 13 Startup poster Figure 1 Components included with Jabra GO 6470 EiMeadSctPius 32 OPTIONAL ACCESSORIES The following accessories for Jabra GO are available separately and are occasionally mentioned in the other chapters of this manual You may have ordered one or more of these together with your headset GN1000 Remote Handset Lifter Electronic hookswitch adapter for your desk phone model 1 Travel kit with Jabra GO Travel Charger car charger USB Bluetooth Adapter mains power adapter and USB cable Extra Jabra LINK 350 USB Bluetooth Adapter Car adapter for Jabra GO Travel Charger Neckband Replacement headband 2 x Replacement ear hooks 3 x Replacement earbuds Figure 2 Jabra GO accessories available separately Jabra GO 6400 series accessories Order number 01 0369 Jabra LINK see part numbers below 100 65090000 49 100 63400000 59 14191 05 14121 23 14121 22 14121 21 GN1000 Remote Handset Lifter Electronic hookswitch adapter for your desk phone model Travel kit with Jabra GO travel charger car charger Bluetooth adapter mains power adapter and USB cable Extra Jabra LINK 350 Bluetooth Adapter variant that supports Microsoft Office Comm
26. 8 SB teadSetPlus 8 THE Jabra GO TOUCHSCREEN BASE seen 49 el Japa GO BASE CONNECTIONS AND SE TUP sumendira on 49 MEVS NCTRA TOU CR ERE E EE 49 MEMO UP EES SO M em 50 EC SEO NS PH p 5 ME SUE mm 22 o MoAFPHONE DAL DUE X EIL SCREEN dissent PER BH E T DER Dto titnlo ER 53 er MANAGING CALE COLLEDION pem 29 MEM I C CIN NNI INC 54 Sn MESS IERI tl LG c A E 56 S10 HEADSET DOCKING OFE RATION sosna 57 SA ADVANCED SETIN OS IMENU Lc situe hd tandiu a iaa EEEa EERE 57 8 12 Jabra GO BASE AUDIO INDICATORS aset ttn temet ttn 58 B5 THEBLPROREGIION S iade E 58 CA T EPEA CING TRE Otay P Rr S 58 o ER CONFER ER A a metuat clades Rei tio 29 9 AUDIO HOLD AND CALL SWITCHING eere 60 SE TOME Vie MALIS TOSSIBBE i ouanneddteam doeet deret tt 60 F ENVIO C 60 p 32 gO GK ics E Dosis cietidtad eem net terest ree Tere re MR UE 61 10 USING THE Jabra GO TRAVEL CHARGER seen 62 0 1 Japia GO TRAVEL CHARGER DIAGRA Madii de ote toe 62 10 2 STORING THE HEADSEIAND USBBEUEFOOTE ADAPTER cietonnapets 62 10 3 CHARGING THE HEADSET WITH THE TRAVEL CHARGER s 63 TOA AGONIICUNIC ATTE VVET ISI ADT snsspcstnieteni npe ul E 63 SB teadSetPlus 11 THE Jabra LINK 350 USB BLUETOOTH ADAPTER 64 11 1 Jabra LINK 350 USB BLUETOOTH ADAPTER DIAGRAM nnne 64 I2 PURPOSE Or Vela Baa DAE es c
27. Bluetooth Adapter and wait for a few seconds When pairing is successful you will see the following indicators Onthe adapter the LED flashes blue quickly five times and turns off On the headset the LED flashes blue five times and then turns off Your headset and USB Bluetooth Adapter are now paired and connected Figure 78 Jabra GO headset paired with both a mobile phone and the Jabra LINK 350 USB Bluetooth Adapter HeadsetPius 65 D 11 5 Jabra LINK 350 USB BLUETOOTH ADAPTER VISUAL INDICATORS The Jabra LINK 350 USB Bluetooth Adapter includes a pair of closely spaced LEDs which light in various colors and sequences to indicate the call status and the connectivity status of the adapter These are summarized in the table below Adapter Status LED Signal Microsoft OC softphone mode is selected in the adapter Flashing red Standard softphone mode is selected in the adapter Double flashing red Connected and ready for use softphone is current target Constant green Connected and ready for use mobile phone is current target Constant yellow Paired but not connected Slow flashing green Pairing mode Constant blue Faino suceeded Quintuple 5x blue flash displays once On a call or audio streaming Moderate blue flash Ringing Triple blue flash Muted always shown combined with the on a call audio streaming Flashing red LED signal Table 6 V
28. Bluetooth pairing table 1 trusted device headset eadoetilus 7 Simultaneous Bluetooth connections 1 headset Bluetooth audio bandwidth Narrowband or wideband Desk phone connections RJ 11 for handset RJ 11 for phone body or headset port RJ 45 for AUX for electronic hookswitch or GN1000 Remote Handset Lifter Clear dial tone switch and microphone calibration Software controlled and adjusted automatically by calling your local Jabra test server Electronic hookswitch standards GN RHL Cisco DHSG MSH each requires additional cabling and or equipment available separately more may become available in the future and will be added by firmware upgrades PC connector Mini USB Firmware update Downloadable from PC also can include language packs for touchscreen display PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Softphone support included with Jabra GO 6470 Full call handling for Skype Cisco IP Communicator Microsoft Office Communicator others see headset as a standard sound card support for additional softphones may be added via driver updates for the PC Theft protection Kensington Security Slot standard or Kensington lock It is located on the back of the base and is marked with a K This product contains font software programs which generate human readable typeface designs Font Software on base display The Font Software family is
29. H electronic hookswitch standard the idle screen is a little different as shown below Figure 52 The idle screen for a deskphone using MSH Here the desk phone is in focus and the headset is docked in its cradle While the headset is docked the audio link is closed inactive If you touch the yellow handset icon with the arrows you toggle the desk phone between on and off hook with MSH the base and headset cannot determine whether the phone is on or off hook HeadsetPius 50 8 4 CALL OPTIONS MENU When you are on a call you can access the Call Options menu by touching the Ell icon in the upper right hand corner of the screen as shown below 1 Mute enables you to mute unmute the microphone on your CALL OPTIONS headset You can also do this by double tapping Speaker the touch panel on the Volume side of your headset Tone Setting Figure 53 Checking your call options To view edit the settings available here touch one of the following options from the Call Options menu Speaker volume enables you to adjust the level of the sound you hear You can also do this using the touch panel on the side of your headset If you select this item the touchscreen displays the speaker volume adjustment screen as shown below SPEAKER VOLUME Note This screen is also shown automatically if you use the headset s touch panel to adjust the volume See the section Controlling the Speaker Volume and Microphone for m
30. K 350 USB BLUETOOTH ADAPTER DIAGRAM 1 Activity indicators LEDs 2 USB plug 3 Multifunction button Figure 77 Jabra LINK 350 USB Bluetooth Adapter 11 2 PURPOSE OF THE USB BLUETOOTH ADAPTER The Jabra LINK 350 USB Bluetooth Adapter connects to your computer and communicates with your headset via Bluetooth It provides the following features Basic Bluetooth connection Softphone control Wideband audio Headset configuration Though it is also possible to pair your Jabra GO headset with any standard Bluetooth wireless technology device including Bluetooth wireless technology PC cards this type of pairing provides only the basic connection the first point listed above and you may also experience compatibility issues Softphone control wideband audio and headset configuration features require the Jabra LINK 350 USB Bluetooth Adapter 11 3 Jabra LINK 350 USB BLUETOOTH ADAPTER SETUP AND CONNECTION To connect the Jabra LINK 350 USB Bluetooth Adapter and set it up for use with your computer and headset 1 Plug the USB Bluetooth Adapter into the free USB port on your PC The USB Bluetooth Adapter installs automatically when you plug it in Note Even though the basic installation is automatic you need to have installed the Jabra PC Suite software before the adapter can be used with most softphones though notably it is not needed with Microsoft OC Each softphone type needs a specific driver The Jabr
31. Plus To access the Advanced Settings menu 1 Wait until you have no active calls and do not need the phone for a few minutes 2 Touch the ESI icon in the upper right corner of the touchscreen available only when all lines are idle 3 The Settings menu opens Touch on Advanced here 4 The Advanced Settings menu opens Select one of the following Setup Wizard touch here to run the whole setup wizard The first time you apply power to the base the setup wizard runs automatically enabling you to configure the connection to your desk phone mobile phone and or softphone This menu item lets you re run the wizard to reconfigure at any later time The base restarts automatically if you select this item Reset Configuration touch here to reset all base settings to default and run the whole setup wizard Setup Desk Phone touch here to reset your desk phone configuration including all clear dial tone switch electronic hookswitch and microphone level settings and run the desk phone part of the setup wizard The rest of the configuration remains unchanged The base restarts automatically if you select this item Setup PC amp Softphone touch here to reset your softphone configuration and run the softphone part of the setup wizard The rest of the configuration remains unchanged The base restarts automatically if you select this item Setup Mobile Phone touch here to reset your mobile phone configuration and run the mobile phone
32. R END CANNOT HEAR ME WHEN I TALK USING MY DESK PHONE A Theclear dial tone switch and or microphone level setting in the Jabra GO 6470 base may be set incorrectly Correct it by re running the desk phone setup wizard See the section called Advanced settings menu in the user manual for more information I CAN T HEAR SOUND OR LISTEN TO MUSIC FROM MY PC USING MY HEADSET Please check the following Make sure that the Jabra GO 6470 base is selected as the current audio device both in the Windows sound control panel and in the application you are using Make sure the audio link to the PC is open e g by right clicking on the Jabra Device Service icon in the Windows notification area on your PC Make sure softphone is enabled in Jabra PC Suite gt Q IHAVE MOVED TO A NEW DESK AT WORK IS IT POSSIBLE TO PUT MY HEADSET ON ANOTHER Jabra GO 6470 BASE A Yes Just place your headset in the cradle of the new Jabra GO 6470 base The two devices will pair and connect automatically Q WHENITRY TO MAKE A CALL USING MY DESK PHONE THE GN1000 RHL LIFTS BUT THE CALL IS NOT CONNECTED A The GN1000 cannot be used in conjunction with a headset port Make sure that the Jabra GO 6470 base is connected to your desk phone s handset port and not its headset port if it has one Q ISIT POSSIBLE TO AUTOMATE CALLING AND ANSWERING ON MY DESK PHONE WITHOUT USING A HANDSET LIFTER A Yes but only if your desk phone has an electronic hook switch feature As
33. When the light changes to constant green or yellow see above your headset is connected Constant blue light The headset and USB Bluetooth Adapter are not yet paired The adapter is in pairing mode This means that you need to pair the headset to the USB Bluetooth Adapter before you connect them See the section Pairing the Adapter and Headset for instructions You are now ready to use your headset with your computer If you have not already done so then install the Jabra PC Suite software as described in Chapter 5 Installing and Running the Jabra PC Suite see also the PC Suite online help 11 4 PAIRING THE ADAPTER AND HEADSET To pair your Jabra GO headset and Jabra LINK 350 USB Bluetooth Adapter 1 2 3 Attach the USB Bluetooth Adapter to your PC and turn on the PC see also the section 10 3 Jabra LINK 350 USB Bluetooth Adapter Setup and Connection Put the USB Bluetooth Adapter in pairing mode by pressing and holding its multifunction button for about 2 seconds until its blue pairing LED turns on and stays lit If your headset is currently turned on turn it off by pressing and holding on its multifunction button for about 4 seconds until its LED gives three quick red flashes and then turns off Put your powered off headset in pairing mode by pressing and holding on its multifunction button for about 4 seconds until its LED lights a constant blue Place the headset close to the USB
34. Wideband audio eliminates the majority of bandwidth limitations and transmits in the range of 30 hertz to 7000 hertz or higher Dispose of the product according to local standards and regulations mmm www jabra com weee HeadsetPius 76 atPlus P A BRAND BY GN Netcom 2010 GN Netcom A S All rights reserved Jabra is a registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners The Bluetooth word mark and lagos are owned by the Bluetooth SIG Inc and any use of such marks by GN Netcom A S is under license Design and specifications subject to change without notice MADE IN CHINA iy r TYPE GO 6400 BS HS i z www jabra cam 32 00683 RevD
35. a PC Suite software is also required for downloading new firmware to the adapter 2 During the first three seconds after you plug in the adapter an LED on the USB Bluetooth Adapter indicates the current softphone mode see the section Jabra LINK 350 USB Bluetooth Adapter Visual Indicators The default softphone mode is Microsoft OC This simply means that it is optimized for Microsoft OC You can toggle between Microsoft OC and standard softphone modes during these first three seconds by tapping on the adapter s MFB see the section abra LINK 350 USB Bluetooth Adapter Multifunction Button You can change the mode at any time later when you unplug then plug in the adapter again 3 After three seconds the same LED on the USB Bluetooth Adapter indicates the current status of the unit Do one of the following depending on the status indicated by the LED Constant green light The headset and USB Bluetooth Adapter are already paired and connected and the PC s softphone is the current target Go to step 3 Constant yellow light The headset and USB Bluetooth Adapter are already paired and connected and the mobile phone is the current target Go to step 3 eadoetl lus 64 By Slow flashing green light The headset and USB Bluetooth Adapter are paired but not yet connected Connection occurs automatically as long as your headset is switched on and close by the headset tries to connect periodically and indefinitely
36. able supplied with the phone to connect the phone s EHS port to the base s AUX port no adapter is needed SZ MeadSetPius 25 47 CONNECTING THE Jabra GO BASE TO YOUR COMPUTER All Jabra GO models can be connected to a computer via a USB cable for the purposes of configuration and firmware updates In addition they can use this connection to interact with a softphone program Ton Nee TREE NN NT MSS SS GEEERESER SSS Figure 28 Connecting to a computer To connect the Jabra GO base to your computer 1 Connect the small connector of the supplied USB cable to the port marked EE on the Jabra GO base 2 Connect the other end of the USB cable to any free USB port on your computer 3 Install the Jabra PC Suite software on your computer see Chapter 5 Installing and Running the Jabra PC Suite 48 CONFIGURING THE BASE FOR YOUR SOFTPHONE The touchscreen base includes a softphone setup wizard which follows the desk phone setup wizard if you run the whole configuration setup wizard as one which is the case if you are configuring the base for the first time 1 Simply read the information and follow the softphone wizard s instructions 2 In the Select Softphone screen you are prompted to select your softphone type from a list Select one of the following Microsoft OC Cisco IPC CIPC Avaya Siemens Alcatel IBM Aastra Skype or Other If you select Microsoft OC the softphone identifies the headset as a Microsoft
37. abra GO base features a color touchscreen that enables you to configure the solution set preferences and manage everyday calls Its display changes to adapt to the task at hand Touch the screen with your finger to activate icons scroll down a page select a target device and execute other tasks 1 Status bar headset battery level indicator the headset is docked correctly in the base s cradle a successful electrical connection is made WB Wideband audio The base is set to transmit and receive wideband audio to the headset See the section Settings menu Notes this headset icon is only displayed while there is an open audio link for example while there is an active call if the headset icon is displayed without WB the transmission is narrowband Speaker icon opens the Call Options menu See the section Call Options menu for more 2 Activity window the contents of this area will change depending on what you are doing Usually it indicates your current call status by displaying icons that show which type of phone you are using desk soft or mobile and whether you have any calls on hold A number of button icons may also appear here These will often include target phone options or forward back icons when you are working through a series of settings Touch the screen to press any Figure 50 Touchscreen elements of the button icons here The entire area of the touchscreen is fully dyn
38. aking and changing Connections The headset is able to maintain up to two connections typically the Jabra GO Base and a mobile phone If your headset already has two connections and you would like to remove one use the touchscreen menus see the sections Settings menu and Forcing Disconnection Reconnection via the Touchscreen and or turn off the device you wish to disconnect from the headset If two paired devices are turned on and in range but fail to connect automatically you can connect manually by doing one of the following To connect to the Jabra GO Base select Reconnect from the base touchscreen Turn off the headset and the unit you wish to disconnect then turn on the new unit to which you wish to connect and turn the headset back on again Another way to change the connection is to manually pair or re pair the headset with any device not currently connected it does not matter if they are already in one another s pairing tables See also the section Pairing with Other Bluetooth wireless technology Devices Clearing the Bluetooth Pairing Table When you pair two Bluetooth wireless technology devices each device adds the other to its own internal pairing table thereby enabling the two devices to connect to one another and use encrypted communication The Jabra GO headset is able to hold up to 8 devices in its pairing table If you add a ninth device the headset will automatically remove an item from the
39. al Accessories in the user manual s eadoctPlus s NOTHING HAPPENS WHEN I TRY TO USE MY DESK PHONE Check the following Make sure the Jabra GO 6470 touch screen base is powered on Make sure the desk phone is the current target See the section The Target Phone Concept for more Make sure the audio link to the desk phone is active e g by tapping the headset multifunction button or touching the activate audio link icon on the touch screen Make sure that the telephone has an active connection to the phone network i e its handset is off the hook or its headset button is pressed Re run the desk phone set up wizard 2o I CAN T HEAR ANYTHING IN MY HEADSET WHEN USING MY MOBILE PHONE Try the following Make sure the two devices have been paired and are in range Increase the speaker volume on the headset by sliding your finger up the touch sensitive panel on the side of the headset gt I HEAR A LOW NOISE IN THE HEADSET WHEN THERE IS SILENCE AT THE OTHER END Your headset is probably using one of the highest volume settings Decrease the speaker volume on the headset by sliding your finger down the touch sensitive panel on the side of the headset 2o I HEAR MYSELF WHEN I TALK USING MY DESK PHONE WHAT CAN I DO This probably means your transmission volume is too high Set the transmission volume on your desk phone to a lower level 2o Q THESOUND IN THE HEADSET IS POOR QUALITY OR THE PERSON AT THE OTHE
40. als are combined inside the headset which subtracts the room noise signal from the voice signal leaving only your voice behind when it is sent to your phone This system works best when the headset s microphone is placed as close as possible to your mouth 7 10 NARROWBAND VS WIDEBAND AUDIO The Jabra GO headset supports both wideband and narrowband audio but uses narrowband by default In particular you should consider using wideband if you listen to music from your PC Notes wideband audio is only supported between Jabra GO headset and base for softphones or for streaming music from a PC wideband audio may slightly reduce the range of your headset See the section Settings menu for more 7 11 HIGH CAPACITY Jabra GO INSTALLATIONS Bluetooth wireless technology uses low power radio technology for wireless transmission All radio technologies are subject to interference from other products using radio technologies commonly used in offices Therefore under certain conditions you might experience some performance degradation if you install many Jabra GO headsets in one location or if there is interference from other radio technologies For Bluetooth wireless technology those performance degradations are typically the result of interference from other Bluetooth wireless technology products including Jabra GO products and from WiFi networks Performance issues manifest themselves as audible clicks and pops but will very sel
41. amic both in terms of what it shows and where you can touch The touchscreen turns around its bottom front edge axis so you can adjust it to your preferred viewing angle SB teadSetPlus 49 By 83 STANDARD OPERATION During normal operation the touchscreen shows status information about your headset shows the current target phone and indicates its status From here you can answer an incoming call end the current call access your Jabra GO base settings choose a target phone and activate the audio link from your headset to the current target phone Settings icon touch here to go to the settings menu for your base and headset Battery indicator indicates the current charge level of your headset Current target phone shows the current target phone and indicates its status ringing online etc This is the phone to which you will connect if you tap the headset multifunction button or touch the activate audio link icon Other phones touch the appropriate icon here to change the current target phone or press the headset multifunction button when no call is active to cycle through available phones Activate audio link touch here to answer an incoming call or activate the audio link to the current target phone or tap the headset multifunction button when no call is active Figure 51 Touchscreen controls for standard everyday operation For MSH Users Only If your desk phone is using the MS
42. and To attach the head or neckband 1 Remove the current wearing style attachment if any 2 Align the earbud and fitting of the headset with the matching holes on the head or neckband and press until it clicks into place 3 Put on the headset and rotate the microphone until it is as close as possible to your mouth Figure 43 Attaching the Jabra GO headset to a head or neckband Removing a Wearing Style Attachment To remove a wearing style attachment perform the opposite procedure to that described above for attaching it 7 3 REPLACING THE EARBUD After extensive use the earbud of the Jabra GO headset may become worn dirty and or uncomfortable Two extra differently shaped earbuds are included with your headset Otherwise you can order replacement earbuds from GN at any time To remove the earbud hold the headset with the earbud facing you and twist the earbud gently anti clockwise until it comes free Then align the replacement earbud onto the same fitting and gently press it down until it clicks into place do not rotate 74 PAIRING WITH BLUETOOTH WIRELESS TECHNOLOGY DEVICES Pairing the Headset with a Mobile Phone To use Bluetooth you must set up the wireless communication between the Jabra GO headset and your mobile phone by pairing them The setup wizard helps you to do this during initial setup but can also pair the headset manually at any time using the procedure below 1 If your headset is currently t
43. back on to pairing mode press and hold for 4 seconds Please note that in pairing mode its LED is a constant blue color If it shows red the headset needs charging Make sure that Bluetooth is active on your mobile phone and put it into Bluetooth pairing mode The exact procedure for doing this varies according to model and brand so check your mobile phone user manual for details Remember that the headset identifies itself as Jabra GO 6400 you need to find and select this on your phone You might also be prompted to enter the pass code 0000 four zeros to accept pairing If you are still having trouble see the section Pairing with Bluetooth Wireless Technology Devices for further help Q HOW DOI PAIR MY HEADSET WITH THE Jabra GO 6470 BASE A Ifyou dock a Jabra GO 6470 base and headset that are not paired the touch screen asks if you would like to pair them thereby removing the previously paired headset if there is one from the base s pairing table Touch the confirm icon to pair them touch the cancel icon to prevent pairing while still charging the headset Please note that if you dock a headset to a Jabra GO 6470 base with which it is already paired no pairing notification will appear Q WHY WON T MY HEADSET PAIR WITH THE USB BLUETOOTH ADAPTER A Please check the following Make sure that the headset is charged and in pairing mode see above Make sure that the adapter is in pairing mode With the adap
44. bra GO BASE FOR YOUR DESK PHONE When the touchscreen wizard is helping you set up your desk phone it will ask you to call a Jabra test server This enables the Jabra GO base to test its clear dial tone switch and microphone level settings by exchanging signals with the test server Important Your headset will not work correctly with your desk phone until you have set both the termination switch and microphone level as described in this section You must repeat these procedures if you move the headset to a new type of desk phone Setting the Clear Dial tone Switch to find a Clear Dial tone Follow the procedure below to find the best position for the clear dial tone switch on the Jabra GO base the correct position varies by desk phone model Figure 11 Setting the clear dial tone switch manually 1 The touchscreen wizard prompts you to select either a manual or a guided setup as shown in the figure below DESK PHONE Do you prefer a guided recommended or manual Desk Phone setup Manual Guided Figure 12 Manual or guided setup available If you know exactly which clear dial tone position and mic level you need you probably work in the IT dept you can select Manual Otherwise we strongly recommend you select Guided In the manual setup the wizard prompts you first to select a clear dial tone position and then a mic level on the touchscreen Neither one of your selections will be tested by the Jabra test se
45. button supporting answer call end call voice activated dialing reject call redial swap held calls docking operations can also answer and end calls Volume control and microphone mute Controlled via touch panel on headset Visual indicator Multi color LED indicates call status battery level pairing status and other events Audio indicators Tones to indicate incoming calls low battery volume level microphone muting and other events target phone can be indicated by English voice tag or target specific melody Bluetooth version BT 2 1 Class 1 Bluetooth range Up to 100m when paired with a Bluetooth wireless technologyClass 1 device up to 25m when paired with a Bluetooth wireless technology Class 2 device Bluetooth profiles Headset HSP 1 1 hands free HFP 1 5 device identification DIP 1 3 Bluetooth pairing table Up to 8 trusted devices Simultaneous Bluetooth connections Up to 2 Microphone Dual Noise Blackout microphones Sound quality DSP noise reduction echo cancellation tone control narrowband and wideband audio selectable per phone type Firmware update Downloadable from PC Recharge While docked in the Jabra GO base or via travel charger connected to mains power or PC via USB or via car charger PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment 14 2 HEADSET HEARING PROTECTION The headset can be configured to provide any o
46. cceeded Three slow tones ending on a medium high note Error such as pairing failed Three quick tones followed by a lower long tone 9 ooo oo Table 4 Headset signal tones and their meanings SB teadSetPlus 43 Choosing Voice or Tones for Target indicators The headset is capable of playing either a tone or a human voice when you change the target phone thus telling you what the new target is The human voice is always in English regardless of your other language settings By default the human voice will be played However if you do not like hearing the English voice you can switch to using the tones To change this setting use the touchscreen menus see the section Settings menu or the Jabra Control Center program of the Jabra PC Suite running on your PC Headset Visual Indicators LED The headset includes a multicolor LED which indicates the state of the headset as outlined in the table below During charging the headset shows the charging progress in combination with the table s various visual indicators as follows Lessthat 1096 battery capacity state LED indication see table below is shown interspersed with a constant red light Between 1096 and 10096 battery capacity state LED indication is Shown interspersed with a constant yellow light Fully charged state LED indication is shown interspersed with a constant green light Headset state LED when battery level is good LED
47. collision if you have held calls it essentially ignores the colliding call until there are no more calls on hold Note An incoming call on background phone whose audio is on hold following a call collision is NOT shown on the touchscreen If you open the phone menu touch the target phone icon you can manage your call s waiting see the figure below 1 Hold and switch touch here or press the headset multifunction button to put your current call on hold at the back of the queue and activate the first held call in the queue PC amp SOFTPHONE 2 Put on audio hold touch here to put your current call on audio hold 3 Put on hold touch here to put your current call on hold Fiqure 61 Managing call waiting one or more calls are on hold amp 89 SETTINGS MENU SETTINGS Personal Setup Disable audio detection Disconnect headset Figure 62 Displaying the Settings menu To access the Settings menu 1 Wait until you have no active calls and do not need the phone for a few minutes 2 Touch the EM icon in the upper right corner of the touchscreen available only when all connected phones are idle 3 The Settings menu opens Select one of the following Personal Setup touch here to adjust display brightness dimming timeout set base speaker volume for your desk mobile and softphone ringtones adjust touch click volume and to select tone or voice tags Disable Enable audio detection
48. curs see the earlier section Managing Call Waiting The incoming real call is indicated on the touchscreen by a ringing PC icon in the usual way see the figure Touchscreen controls for managing call waiting when a new call arrives You cannot both accept the new call and keep running the web conference reject red handset icon the incoming call and keep running the web conference or accept green handset icon the incoming call and end the web conference on the PC If you accept the incoming call but you forget to end the web conference on the PC the audio from both is merged by the PC If you accept the incoming real call any new PC softphone calls can be put on hold and switched in the usual way as described in the earlier section Managing Call Waiting If a call comes in on either the desk phone or the mobile phone there is a call collision which can be handled in exactly the same way as for a real active softphone call py readvetP ius so amp 9 AUDIO HOLD AND CALL SWITCHING 9 1 OVERVIEW WHAT IS POSSIBLE An active call can be put on audio hold at any time This means that audio from that phone is no longer routed to the headset the audio link between the phone and the headset is broken You can later choose to re establish the audio link and resume the call Note Putting an active call on audio hold is NOT the same as putting a call on hold in the usual telephony sense of the t
49. dom prevent headset operation P HeadsetPlus 46 The following rules of thumb will help you plan a high capacity installation to minimize interference and to ensure an optimal audio performance a high quality audio based on a signal to noise consideration e If you install fewer than 25 Jabra Bluetooth wireless technology headsets in one area you are advised to separate headset bases so that they are at least 1 2m apart e Ifyou install more than 25 Jabra GO headsets in one area then you should observe the following conservative planning assumptions valid for Bluetooth wireless technology class 1 operation For26 81 Bluetooth wireless technology headsets in one area ensure on average 4m 16m per headset 2m 4m base to base separation For82 169 Bluetooth wireless technology headsets in one area ensure on average 16m 25m per headset 4m 5m base to base separation Above 169 Bluetooth wireless technology headsets in one area ensure minimum 25m per headset minimum 5m base to base separation The planning assumptions are conservative in the sense that they assume users are on call 10096 of the time In many cases 5096 is a better assumption even for some contact centers while typical office planning assumes 10 1596 call time This reduced on call time has an impact on the planning assumptions If the users are on call less than 5096 of time use the following rules of thumb 26 81 headsets 2m
50. e or press the headset multifunction button when no call is active Figure 32 The current target phone is indicated by the large icon on the touchscreen change the target by touching on one of the other icons The effect of activating the audio link to an idle target phone varies depending on the gesture you use on the MFB on your set up and on the features supported by your phone for mobile phones you can activate voice activated dialing or redial for desk phones with a hook lifter you lift the handset off hook for softphones you can open the audio link and for some softphones redial If you initiate an outgoing call from a mobile or softphone the audio link opens automatically when the phone goes off hook This phone initiated outgoing call does not affect your choice of target phone For incoming calls on phones with ring detection as is the case with mobile phones most softphones and desk phones with a hook lifter or electronic hookswitch EHS the ringing phone is indicated by a large ringing icon and activating MFB green handset icon accepts the call When the incoming call ends the target phone returns to the selected target phone before the incoming call For phones where ring detection is not possible you have to change the target phone manually before you can accept the call In this case when the call ends the target phone is the phone for which you accepted the call For maximum convenience set the target ph
51. e is an incoming call you will hear a ringtone from the phone Jabra GO base and or headset In most cases see below the touchscreen indicates which phone is ringing and shows the incoming phone number if available The ringtone played in the headset also indicates which phone is ringing see also the section Headset Controls and Signals To answer a call from any connected phone 1 If you have a desk phone without automatic ring tone detection Setthe desk phone as the current target by touching the desk phone icon on the touchscreen or pressing the headset s multifunction button until you hear the desk phone audio indicator see also the section The Target Phone Concept In this case you will hear your desk phone ring but will not hear any ringtone in your headset or see any ring indicator on the touchscreen This preliminary step of making the desk phone the target is necessary Note This is not necessary if you have a GN1000 handset lifter or electronic hookswitch connection that supports ring detection nor is it necessary for other phone types 2 Do one of the following to answer the call Open the audio link to the headset by doing one of the following tapthe headset s multifunction button or touch the answer call icon on the base touchscreen or lift the headset from the cradle on the base if automatic opening of the audio link is enabled see the section Headset Docking Operation Then for desk phones witho
52. er 5 Installing and Running the Jabra PC Suite Jabra GO includes call handling e g ringtone detection accept call hang up for supported soft phones only Unsupported softphones see the headset as a standard sound card eadoetilus Calling through a Desk Phone Je Figure 37 Placing a call with your headset and desk phone To place a call through your desk phone 1 If necessary set the desk phone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 To get a dial tone If you are using a handset lifter or electronic hookswitch Open the audio link to the headset by doing one of the following tap the headset s multifunction button or touch the call icon on the base touchscreen or lift the headset from the cradle on the base if automatic opening of the audio link is enabled see Section 8 8 Headset Docking operation You should now hear a dial tone If you do not have a handset lifter or electronic hookswitch open the audio link in one of the ways described above for handset lifter or electronic hookswitch lift your desk phone handset from the receiver setting it aside or press the headset button if your desk phone has one You should now hear a dial tone 3 Dial the number using your desk phone s buttons 6 4 HOWTO ANSWER A CALL Figure 38 Answering a call JHeadSetPius When ther
53. er save mode then close and re open the audio link You can also enable power save mode if you want to use a larger number of headsets within a given area See the section High Capacity Jabra GO Installations for more on density and Staying within Range for more on range Power save mode uses the Bluetooth Enhanced Data Rate EDR feature a eadoctPlus a 7 8 STAYING WITHIN RANGE The Jabra GO headset supports the following maximum ranges When talking through the Jabra GO Base or Jabra LINK 350 USB Bluetooth Adapter up to 100m When talking over Bluetooth wireless technology Class 2 most mobile phones up to 25m In practice you will probably find the range to be somewhat shorter due to physical obstructions and electromagnetic interference Also if your headset is in power save mode the range is slightly reduced The sound in your headset will slowly deteriorate as you move farther from its Bluetooth wireless technology partner move back into range to restore sound quality All sound will stop if you move all the way out of range If you are talking through the Jabra GO Base or Jabra LINK 350 USB Bluetooth Adapter then your call will be kept open for up to 120 seconds after you go out of range and then disconnected If you are talking trough a mobile phone then you call will probably be disconnected the moment you walk out of range After moving out of range the headset will try to reconnect to the los
54. erm You put a call on audio hold on the Jabra base breaking the audio link between the phone that has the call and the headset The call s audio is disconnected internally in the Jabra base In the telephony sense of the term you put an active call on hold in the phone system here the audio link remains open This is a function of the telephone system You can switch your headset s audio between a call that is on audio hold and one that is active in the foreground on the Jabra base touchscreen for example between a held call on your deskphone and a current call on your mobile phone This is termed call switching 9 2 CALL SWITCHING You can switch calls as described in this section Consider the figures below EM You have an 2 You now decide active call to switch the on your desk calls so that phone Your the desk phone sofphone has has its audio its audio on on hold and the hold that is softphone has has its audio the active call To disconnected to the headset This is shown in the background with a yellow handset do this simply touch the phone icon with audio on hold yellow handset Now the desk phone call is on hold and the softphone call is active as shown Figure 68 You have a single active Figure 69 The active calland callon the call in the call and one on audio hold hold are switched headset has been switched Similarly if you have three connected phones where two a
55. etic interference Also if your headset is in power save mode the range is slightly reduced The sound in your headset will slowly deteriorate as you move farther away from its Bluetooth wireless technology partner move back into range and sound quality is restored If you move all the way out of the given range you will lose all sound WHAT IS THE TALK TIME OF A Jabra GO 6400 HEADSET Up to 6 hours Talk time depends on the device with which the headset is connected Range varies according to the environment in which the headset is used Range depends on the device with which the headset is connected SZ MeadSetPius 69 13 GETTING ASSISTANCE If you are having problems with your headset solution that are not addressed by the information in this manual then please feel free to contact Jabra technical support at any the locations listed below 13 1 EUROPE Web for the latest support info and online User Manuals www jabra com Phone Belgique Belgium 49 0 8031 2651 72 E mail techsupport gn com Czech Republic 420 800 522 722 support cz gn com Danmark 45 45 75 99 99 support dk gn com Deutschland 49 0 8031 2651 72 techsupport gn com Espana 34916 398 064 France 33 0 130 589 075 techsupporta gnnetcom fr Italia 39 02 5832 8253 Luxembourg 49 0 8031 2651 72 techsupport gn com Nederland 49 0 8031 2651 72 techsupport gn com Norge 47 32 22 7470 support no gn com Osterreich 49 0 8031 2651 72 tec
56. f several levels of protection depending on how long you use the headset each day A specific setting may be required in some jurisdictions See also the section 2 2 Protecting your Hearing with SafeTone All four IntelliTone levels above zero meet and exceed de facto global protection levels and are compliant with NIOSH standards and EU health and safety codes of 85 dB A These are also compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 The TTA protection level is compliant with pertinent Australian recommendation eadoetilus n 14 3 HEADSET BATTERY Battery type Lithium lon Battery capacity 125 mAh nominal Battery talk time Up to 6h at 10 C to 60 C Battery lifetime Minimum 500 charge cycles over 3 years when used for 8 hours a day Battery standby time At least 100h at 10 C to 60 C Battery charge time Charging from mains power adapter from 0 to 80 of full capacity in 25mins Charging from car charger from 0 to 80 of full capacity in 25mins provided the charger has USB fast charge termination Charging from a PC s USB port from 0 to 80 of full capacity in 60 mins In this case the charge current is limited to 100mA Shelf life Holds a charge for at least 6 months in the off state before recharge is required Replacement Battery cannot be replaced 14 4 MATERIALS AND ALLERGIES The headband attachment is made of stainless steel and does no
57. h adapter Capacity 5V 500 mA Power and data port Mini USB Connectivity Mains power socket using supplied mains power adapter PCUSB port using supplied mini USB to USB cable Car cigarette lighter socket using car charge adapter optional accessory 14 8 PRODUCT DISPOSAL Please dispose of the headset according to local regulations and recycle when possible Do not dispose as household waste Do not dispose of the headset in a fire as the battery may explode Batteries may also explode if damaged 14 9 CERTIFICATIONS AND SAFETY APPROVALS CE This product is CE marked according to the provisions of the R amp TTE Directive 99 5 EC Hereby GN declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For further information please consult http www jabra com Within the EU this device is intended for use in Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain Sweden The Netherlands United Kingdom and within EFTA in Iceland Norway and Switzerland FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may
58. he touchscreen See the section Call Options for more Note Unique double tones in the headset indicate that you have reached maximum or minimum volume See also the section Headset Signal Tones Aunique double tone indicates that microphone muting is active This signal repeats occasionally until you unmute the microphone If you end the call while the microphone is muted it is automatically umuted the next time you place or answer a call The speaker volume adjustment screen is shown automatically on the base if you use the headset s touch panel to adjust the volume See the section Call Options for more 67 SWITCHING BETWEEN YOUR PHONE AND HEADSET It is possible to enable or disable the headset without interrupting your current call Desk Phones To go from desk phone handset to your headset 1 If necessary set the desk phone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 Activate the audio link to the headset by doing one of the following tap the headset s multifunction button touch the call icon on the touchscreen or lift the headset from the Jabra GO base if enabled see Section 8 8 Headset Docking Operation 3 Listen to hear if you are now connected through the headset If you are not connected then you may need to press the desk phone headset button See also your desk phone documentation 4 Place the handset on your desk but do not hang up because this will te
59. hsupport gn com Poland 48 12 254 40 15 0 801 800 550 support pl jabra com Russia gkarlson gn com Suomi 358 204 85 6040 support fi gn com Sverige 46 0 8 693 09 00 info jabra se United Kingdom 44 0 1784 220 172 13 2 MIDDLE EAST AFRICA E mail Support support mea gn com 13 3 USA AND CANADA Web for the latest support info and online User Manuals www jabra com Technical support techsupport gnnetcom com Information info jabra com Phone toll free in USA and Canada Canada USA 1 800 489 4199 1 800 826 4656 13 4 ASIA PACIFIC Web for the latest support info and online User Manuals www jabra com E mail Information support apac jabra com info uk amp ejabra com Phone Australia 1 800 636 086 local distributor China 86 21 5836 5067 Hong Kong 800 968 265 Toll free India 000 800 852 1185 Tollfree Indonesia 001 803 852 7664 Japan t 81 3 5297 7976 Malaysia 1800 812 160 Tollfree New Zealand Philippine 63 2 2424806 Singapore 800 860 0019 Toll free Taiwan 0080 186 3013 Toll free 0800 447 982 Toll free SB teadSetPlus 70 14 TECHNICAL SPECIFICATIONS 14 1 HEADSET Wearing styles Ear hook headband neckband either included or available as accessories depending on model Dimensions 18mm x 76mm x 22 5mm Weight 18g Operating environment 10 C to 60 C when charging 0 C to 45 C Up to 9596 RH non condensing Call control Multifunction
60. iagram MA Tu WAS TEE NN URSES SSS EueHaae SEES VAS Figure 5 Jabra GO base connections Using a Headset with a Desk Phone To accommodate the full range of desk phones in use Jabra GO is able to adapt itself to your phone by offering the following settings Termination standard Though all desk phones use the same type of cable to connect the handset to the phone body the internal wiring standard for this cable varies according to desk phone model Jabra GO supports all of the possible combinations and will assist you in finding the right one Microphone level The sound volume sent from your Jabra GO base must be adjusted to ensure that it is neither too quiet nor too loud for your desk phone model Electronic hookswitch or GN1000 Remote Handset Lifter An electronic hookswitch adapter or handset lifter will enable you to answer the phone or hang up using only the button on your headset or its docking operations These are available as optional accessories for Jabra GO the best choice for you will depend on your desk phone model The Jabra GO setup wizard will help you to make each of the above settings Using a Headset with a Mobile Phone To enable Bluetooth wireless technology communication between your headset and mobile phone you must pair the two units The Jabra GO setup wizard will help you to do this Using a Headset with a Softphone Softphone support is provided with Jabra GO 6470 To use Jabra GO 6470 w
61. ic protection level is mandated in your area Note also that your headset settings do not affect the sound level of your desk phone handset so you may be receiving less protection when using the handset Compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 7 eadoctPlus 2 3 CARE AND MAINTENANCE Protect your Jabra GO base and headset just as you would any other type of sensitive electronic equipment If your Jabra devices require cleaning then consider the following advice f necessary clean the touchscreen with a standard computer screen cleaning solution such as dry wipes anti static screen cleaner and or prepackaged towelettes The headset headband neckband and ear hook can be wiped clean with a dry cloth if needed Thecords and Jabra GO base unit can be dry dusted as required Theleatherette ear cushion s can be cleaned When cleaning remove them and wipe with a damp cloth Avoid getting moisture or liquids into any button ports receptors or other openings Avoid exposing the product to rain 24 OTHER SPECIFICATIONS For complete technical specifications see Chapter 13 Technical Specifications eadoeti lus 3 PRODUCI OVERVIEW 3 1 PACKAGE CONTENTS 1 Headset 2 Jabra GO base 3 Mains power adapter for base 4 Two different ear hooks one can be moulded 5 Headband 6 Two differently shaped earbuds 7 Telephone cable 8 USB cable 9 Installation CD
62. ime later using the Jabra e commerce web site New add on features may also become available through future software or firmware updates Please see the Jabra PC Suite online help for complete details about how to purchase and enter new license keys 5 5 FIRMWARE UPDATES Firmware is software that runs inside many types of electronic devices including your Jabra GO base and headset Sometimes Jabra releases updates that can improve performance and or add new functionality to your base and headset Checking for Firmware Updates To check whether any newer firmware is available for your Jabra device s open Jabra Control Center and select Help gt Check for updates I Jabra Control Center A mix x Filo View Options Heb Heb iz 35 p Onire Help isit Jabra web Ske _ Check For Updates Phone Mobile Phone Touchscreen About Jahra Control Center About Jabra GO 6470 B ta leye Jabra GO 6470 Powe seve mode C Disable micmohone mute reminder tone Target change indication Endish voice Tore signal Disconrect headset Ok Cancel Figure 29 Checking for updates from Jabra Control Center Alternatively you can visit the Jabra website directly to find out whether firmware updates are available for any of your Jabra GO products You can also receive e mail about firmware updates if you register your devices with Jabra which we recommend HeadSetPius 27 Applying Fir
63. ing style neckband also available as an accessory Wideband audio for extra audio quality when also supported by the connected phone Touch panel volume and mute control Intuitive headset control via adaptive multifunction button for answer end call call waiting control and other functions Status LED Voice and audio feedback Advanced hearing protection with SafeTone noise exposure protection Jabra GO Base features 24 color touchscreen Touchscreen guided fully automatic set up of desk phone mobile phone and PC connections Touchscreen control of calls and connections to all connected phones including desk phone mobile phone and or softphone On screen caller ID softphones and mobile phones only Remote desk phone handling with optional GN1000 Remote Handset Lifter or electronic hookswitch support available for selected phones Mobile phone control Softphone support and control Wideband audio for extra audio quality when also supported by the connected phone Headset cradle Call waiting control for managing multiple calls to your mobile phone Call collision control for managing multiple calls to different phones such as desk and mobile phones Mass deployment features enable IT managers to load identical settings onto any number of Jabra GO bases via the USB connection Jabra GO Travel Charger features Holds the headset and Jabra LINK 350 USB Bluetooth Adapter for easy transpo
64. ion which requires a supported desk phone and a phone specific adapter from Jabra In the desk phone setup wizard you can select between DHSG MSH Cisco or RHL adapter types Electronic solutions such as these enable you to answer an incoming call when away from your desk simply by pressing a button on the headset They also tell the base when your desk phone is ringing thereby setting the desk phone as the current target phone automatically The GN1000 and most electronic hookswitch solutions support ring detection Connecting to the GN1000 Remote Handset Lifter A remote handset lifter gives you remote call control with a Jabra GO headset up to 100 m away from your desk It lets you answer calls end calls and transfer ring tones to the headset The GN1000 Remote Handset Lifter is an accessory available from Jabra It is a motorized device that physically lifts the handset when you use controls of your Jabra GO base or headset You can use the handset lifter with nearly any type of desk phone including phones that also happen to have electronic hookswitch support Figure 16 Connecting to a GN1000 Remote Handset Lifter To connect the Jabra GO base to a GN1000 RHL handset lifter follow the instructions in the desk phone setup wizard as given below l SELECT E Electronic hookswitch adapter Jabra GN1000 CONNECT TO BASE Lm a 7 7 Y Fiqure 19 Connect as shown here HeadsetPlus
65. isual signals of the Jabra LINK 350 USB Bluetooth Adapter and their meanings 11 6 THE Jabra LINK 350 USB BLUETOOTH ADAPTER MFB The Jabra LINK 350 USB Bluetooth Adapter includes a single button which you can use for many purposes depending on which state the adapter is in e g waiting active call on hold and the type of gesture you use on the button i e tap or press Its functions and use are similar to the multifunction button on the headset The button recognizes the following types of gestures Tap A short instantly released tap not longer than 0 8 seconds Press Press and hold the button for 1 3 seconds The table below summarizes all of the control possibilities presented by the multifunction button MFB Function Tap vp Ec Toggle between MS OC softphone mode and standard softphone mode 1 Only during the first three seconds after you plug in the adapter Enter pairing mode when not in pairing mode vA Cancel pairing when already in pairing mode 4 Table 7 Commands that can be issues to the Jabra LINK 350 USB Bluetooth Adapter using its multifunction button HeadsetPius 66 12 FAQS AND TROUBLESHOOTING Q WHY WON T MY HEADSET PAIR WITH MY MOBILE PHONE A Please check the following Make sure that the headset is charged and in pairing mode If the headset is already turned on use the headset s multi function button to turn it off press and hold for 4 seconds then turn it
66. ith a softphone you must connect the Jabra GO base to your PC via a USB cable and install the Jabra PC Suite collection of software and softphone drivers on your PC The Jabra GO setup wizard will remind you to do this You might need to install the actual softphone on your PC if in doubt please contact your IT administrator J HeadSetPius By 42 QUICK START SETUP WIZARD To get started just power the Jabra GO base and then follow the set up wizard instructions on the touchscreen To run the setup wizard 1 Review the information outlined in Section 4 1 Setup Overview and Background It will help you understand the types of tasks that the setup wizard will ask you to do 2 Assemble the Jabra GO base and apply power to it See also Section 4 3 Assembling the Jabra GO Base and Headset 3 The Jabra GO base automatically launches the setup wizard the first time you turn it on On each page of the wizard follow the instructions shown and then touch the next icon see also Section 8 2 Using the Touchscreen Note when the wizard is helping you set up your desk phone it will ask you to call the Jabra test server This enables the Jabra GO base to test its clear dial tone switch and mic level settings by exchanging signals with the test server See your Jabra GO Quick Start Guide for a list of Jabra test server phone numbers also available on our web site If for some reason the connection to the test server fails y
67. k your supplier about the phone s compatibility or consult the support area of the Jabra web site www jabra com GO6400 Q MY TELEPHONE INCLUDES AN ELECTRONIC HOOK SWITCH FEATURE THAT SHOULD WORK WITH MY HEADSET BUT I CAN T GET IT TO FUNCTION A Please check your desk phone documentation to see if any special configuration settings or software updates are required on the desk phone Also see the Jabra website for more information including compatibility and the correct clear dial tone switch setting DOES WI FI INTERFERE WITH Jabra GO 6470 IF YOU HAVE THEM IN THE SAME PLACE No the Jabra GO 6470 uses adaptive frequency hopping thereby avoiding channels that are blocked by Wi Fi To ensure good sound quality only the free channels are used 2o sjveadoctPlus s 2o gt gt IS IT POSSIBLE TO LISTEN IN ON CALLS WITH THE Jabra GO 6470 The risk of unauthorized access to communication via a Bluetooth headset is very limited Jabra GO 6470 uses 128 bit encryption WHAT IS THE RANGE ON THE Jabra GO 6470 The Jabra GO 6470 headset supports the following maximum ranges When talking through the Jabra LINK 350 Bluetooth Adapter softphone up to 100 m When talking through the Bluetooth connection in the Jabra base desk phone up to 100 m When talking on most mobile phones up to 25 m Please note than in practice you may find the range to be somewhat shorter due to physical obstructions and electromagn
68. lthough earlier use of dongles was to authenticate a piece of software the word dongle is now widely used to refer to a broadband wireless adapter In connection with Jabra products dongle is another term for USB Bluetooth adapter see below Dual microphones Dual microphones increase the amount of captured sound data enabling the device to more intelligently filter the background noise DSP technology then uses the microphones to determine the direction of the sound or noise based on the sound delay between the two microphones making it possible to filter out unwanted noise The DSP also uses the dual microphone system to significantly reduce stationary noise To eliminate the tinny effect sound emanating from the mouth is enhanced and transmitted while all other sound is classified as noise and is filtered out DSP Digital Signal Processing Firmware The software that is embedded in a hardware device for example any Jabra headset or base Hookswitch The control mechanism that answers and hangs up a call on a telephone When you place the handset in the telephone cradle it depresses the switch hook s button and hangs up puts the phone on hook Jabra PC Suite A collection of PC programs that enable you to configure your Jabra device update its firmware and control supported softphones using the buttons on your headset The Jabra PC Suite also includes drivers for various softphones on the market Narrowband audio Na
69. ming call can be especially useful when you are using a softphone or have the ringer disabled on your desk or mobile phone Asoftclicking sound to provide feedback when you use the touchscreen This can help make using the touchscreen feel more like working with a physical control panel You can choose to enable disable one or both of the above audio features by editing your personal setup See the section Settings menu for more 8 13 THEFT PROTECTION The Jabra GO base includes a slot for attaching a security cable which can help prevent the base from accidentally being removed from your desk while you are not paying attention The slot meets the Kensington Security Slot standard which is commonly found on laptops and laptop docking stations It is located on the side of the base marked with a K To secure the Jabra GO base to your desk purchase any safety cable intended for use with the Kensington Security Slot standard and follow the instructions included with the cable 8 14 REPLACING THE CRADLE Usually you will not need to remove the headset cradle from the Jabra GO base However the cradle can be replaced if needed to accommodate future headset models that will work with your existing base To remove the cradle assembly press a thin tool such as a small screwdriver through the security slot on the back of the Jabra GO base This will release the cradle assembly so that you can remove it for example by turning the base
70. mware Updates To install new firmware In the Check for Updates result window shown below click the Update button Check for Updates Currert Latest Release Release Product Veision Version Dats Nots Jebia PE Suite 2110 20 540 2009 10 20 Status T Upto dete Jebia GO 6473 3 221 3 22 3 20034044 View Update Click Update button to update a produet Figure 30 Check for Updates result window in Jabra Control Center This starts the Jabra Firmware Updater as shown below Jabra Firmware Updater Firmware Update Wizard Step 1 of 4 This wizard will guide you through an update of the firmware in your Jabra device Firmware is the software tunning in your device 4 firmware update will typically offer new or improved functionality and error fixes firmware update is recommended if you expenence problems with your device Select device to update Jabra GO 6470 v v Check for firmware updates on Jabra web server requires Intemet access Warning A firmware update is a critical operation If the operation is interrupted it may render your device unusable If you are using a laptop computer connect it to mains power or make sure the battery is fully charged before you proceed Also make sure the PC does not go to sleep of stand by mode dunng the download Make sure the device to update ts connected to a USB port on the PC Do not update firmware through an external USB hub Crm ee Donee Figure 31 Jabra Firmware
71. n Managing Call Collision for more Managed from the phone UI If the incoming call is accepted on the UI of the phone receiving the call then it is routed to the headset and the current call is put on audio hold The call put on hold is shown on the touchscreen marked with a yellow handset to indicate activity on a phone whose audio is not currently routed to the headset If the incoming call is rejected on the phone UI assuming this is supported by the phone then the current call continues Note You cannot manage call collision from the headset though a double tone sounds in the headset to indicate the incoming call but you have the option to resolve the collision by ending the current active call If for example you were near the touchscreen and saw the other phone icon ringing you could choose to tap the headset MFB This would end the current call and ringing from the phone with the new call would sound in the headset Tap again to answer the call in the usual way Call waiting Call waiting lets you place a current call temporarily on hold to answer another incoming call on the same phone This feature is available for selected softphones and mobile phones only Call waiting is provided by your phone company or softphone program which means that it is largely external to the base or headset However you are able to manage call waiting using your headset multifunction button and or touchscreen for the following types of
72. n manually if necessary as described below P HeadSetPilus 40 If two paired devices are turned on and in range but fail to connect automatically you can connect manually Do the following as needed Usethe base touchscreen as described in the section Forcing Reconnection Disconnection via the touchscreen Usethe menu system on your mobile phone as described in your phone s documentation You can drop the connection from the headset to your mobile phone for example because you would like to connect your mobile phone to another device in a similar way See also the section Managing Bluetooth Connections and the Pairing Table 7 5 HEADSET CONTROLS AND SIGNALS All Jabra GO headsets feature a collection of controls and indicators that enable you to manage and monitor your calls These are 1 Multifunction button This button is located near the back of the headset Through a combination of taps double taps short presses and long presses you will be able to execute all of the most needed functions including answering a call hanging up switching between held calls and more 2 Touch panel This touch sensitive panel is similar to the touch pad included with many laptop computers It enables you to adjust the speaker volume and mute unmute the microphone 3 Audio signal tones The headset generates several types of soft signal tones to let you know when you have an incoming call muted call call on hold low battery
73. necting to a Desk Phone without a Headset Port If your desk phone does not include any built in support for adding a headset then connect the Jabra GO base between the handset and the desk phone body as described below Figure 9 Connecting to a desk phone without a headset port 1 On your desk phone unplug the handset cable from the phone body at the phone body side 2 Plug the loose end of your handset cord to the port marked E on the Jabra GO base 3 Connect the telephone cord included with your headset from the port marked Bil on the Jabra GO base to the handset port on your desk phone body 4 Your base and desk phone are now connected Note however that you must still configure the base for your specific desk phone model using the desk phone setup wizard See the section Configuring the Jabra GO Base for your Desk Phone EiMeadSetPlus 18 Connecting to a Standard Headset Port Figure 10 Connecting to a desk phone with a headset port If your desk phone includes a dedicated headset port then take advantage of this feature by connecting the Jabra GO base as follows 1 Connect the telephone cord included with your headset from the port marked III on the Jabra GO base to the headset port on your desk phone body See your desk phone documentation if you are not sure where this port is If the supplied cord does not fit the port of your desk phone then see Connecting to a Proprietary Headset Port below 2 Your
74. ng two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Patents and design registration pending international eadoetl lus n 15 GLOSSARY Bluetooth An open wireless protocol for exchanging data over short distances from fixed and mobile devices such as mobile phones and headsets It is primarily designed for low power consumption with a short range power class dependent 1 meter 10 meters 100 meters based on low cost transceiver microchips in each device Bluetooth wireless technology makes it possible for these devices to communicate with each other when they are in range Because the devices use a radio broadcast communications system they do not have to be in line of sight of each other DECT Digital Enhanced Cordless Telecommunications DECT is an ETSI standard for digital portable phones cordless home telephones commonly used for domestic or corporate purposes DECT can also be used for wireless broadband data transfers Dongle A small piece of hardware that connects to a computer typically portable like a USB Pen A
75. nt green Fully charged in cradle P O N A Table 5 Headset visual signals and their meanings 76 BATTERY INDICATORS AND RECHARGE Battery indicators The headset and Jabra GO base indicate the current headset battery level as follows The headset LED indicates among other things its battery and charging status see the table above for details While the battery is low you will hear an audio signal two quick low tones every minute or so in the headset When the headset is paired with a Jabra GO base you can read the current battery level on the touchscreen Recharging the Headset To recharge your headset battery do one of the following Place the headset in its cradle on the Jabra GO base See also Section 4 3 Assembling the Jabra GO Base and Headset Place the headset into its Travel Charger and connect the charger to power See also Section 9 3 Charging the Headset with the Travel Charger 7 7 POWERSAVE MODE You can choose to put the headset into power save mode The means that the headset saves power at the expense of a slightly reduced range You can enable disable power save mode from the base touchscreen Advanced Settings menu and Jabra Control Center Power save mode is disabled by default In some circumstances you can use power save mode to improve sound quality if the sound becomes distorted This can happen for example with an active call and a call on audio hold To do this enable pow
76. nual describes the Jabra GO 6470 headset solution The Jabra GO headset features extremely compact and light weight construction touch panel volume control fast recharge wideband audio and dual Noise Blackout microphones The headset is compatible with nearly all types of Bluetooth wireless technology mobile phones and provides additional support for advanced Bluetooth wireless technology features such as call waiting and voice activated dialing Jabra GO 6470 includes an advanced touchscreen base which makes it easy to control the solution and enables you to use your Jabra GO headset together with your desk phone The Jabra GO base also provides support for using your headset together with softphones running on your PC The Jabra GO 6470 package also includes a Travel Charger The Travel Charger includes compartments for both the headset and the Jabra LINK 350 USB Bluetooth Adapter making it easy to take the solution with you The Jabra LINK 350 USB Bluetooth Adapter is available separately and is also described in this manual Jabra GO Headset features Dual Noise Blackout microphone Range upto 100m Lightweight under 18g Fastrecharge Direct Bluetooth link from the headset to a mobile phone Jabra GO base not required Supports both the standard headset Bluetooth profile and the more advanced hands free profile to provide features such as redial and voice activated dialing Choice of ear hook or headband wear
77. on to terminate your current call and activate the next held call 2 Mute enables you to mute unmute the microphone on your headset You can also do this by double tapping the touch panel on the side of your headset 3 Phone menu touch the phone icon to display the phone menu PC amp Softphone menu in this case This allows you to put your call on hold on audio hold or to hold and switch calls see Fig 61 for more Figure 59 One or more calls on hold call waiting eadoetr lus s4 If you have an active call with no calls waiting and you then put the active call on hold the red end call button is removed from display This means that you must re activate the held call before you can end it press the green arrow See the figure below Figure 60 The current active call is put on hold no other calls are waiting Note call waiting is not the same as call collision which is what happens when you are talking on one phone e g your desk phone and a new call comes in on another phone e g your mobile phone See Section 8 5 Managing Call Collision for details about how this is handled Note if call waiting is active when a call collision occurs then the touchscreen will indicate the collision and enable you either to ignore the incoming call or to answer it thus dropping all of the active and held calls being managed by call waiting The headset however does not provide a tone to inform you of a call
78. on your desk phone or hang up the handset to disconnect from the phone network 5 Set the microphone level as described in the section below Setting the Microphone Level Follow the procedure below to find the best microphone level for your desk phone The correct setting varies by desk phone model Figure 14 Setting the microphone level manually HeadsetPius 21 1 If you have not already done so then set the clear dial tone switch as described above 2 Follow the on screen instructions If the base has contact with the Jabra test server it determines the optimal microphone level automatically If the base cannot contact the test server you can re try or you can try to set the mic level manually see the procedure below If the Jabra GO base cannot contact the Jabra test server In this case you can choose to set the mic level manually 1 If you have not already done so then set the clear dial tone switch as described above 2 Make arrangements to call a friend who is not sitting nearby Tell your friend that you will be testing your headset and ask him or her not to adjust his or her own telephone volume during the test 3 Call your friend by doing the following Wearthe headset and position its microphone close to your mouth Pressthe headset button on your desk phone or lift the handset to connect to the phone network Dial your friend s number using your desk phone buttons
79. one to the phone which you are most likely to use for outgoing calls SB teadSetPlus i Note if the target phone is shown greyed out on the touchscreen it means that the phone has become disconnected This can only occur with mobile or softphones and Cisco desk phones You need to either re connect the phone or touch another phone on screen to select a different target Figure 33 A disconnected target phone is shown greyed out on the touchscreen 63 HOW TO MAKE A CALL Standard Mobile Phone Dialing To place a call through your mobile phone dial the number as usual and then press the call button on the mobile On most phones the audio link from the mobile phone to your headset opens automatically Figure 34 To make a call on your mobile phone simply dial as usual while wearing the headset Note some mobile phones may work differently and or require you to configure them to work as described above Please see your mobile phone documentation for complete details about how to use it with a Bluetooth headset sieadvetrlus n Voice Activated Mobile Phone Dialing This feature requires that your mobile phone supports the hands free Bluetooth wireless technology profile See your mobile phone s documentation for details about how to set up voice activated dialing and whether this feature is supported over Bluetooth Figure 35 To use voice activated dialing tap the multifunction button and speak the appropriate voice
80. or other type of event It also responds each time you use the multifunction button 4 Headset visual indicator A multicolor LED lets others see when you are on the phone and also gives feedback for certain types of events such as low battery incoming call etc Figure 44 Jabra GO headset controls and indicators The Multifunction Button The table below summarizes the various gestures recognized by the multifunction button The terms listed in the table are often used in this manual when describing how to use the headset Gesture name How to make it Tap Tap and release instantly not longer than 0 8 seconds Double tap Two quick taps less than half a second between them Press Press and hold the button for 1 3 seconds Long press Press and hold the button for 3 5 seconds Table 2 Gestures for using the headset multifunction button the terms here are used throughout this manual BS MoadSetPlus The precise effect of each type of gesture depends on what you are currently doing e g if you are already on a call which phone is the current target etc The table below summarizes all of the control possibilities presented by the multifunction button Double Press Long Press Function Tap Tap hold 1 3 sec hold 3 5 sec Answer incoming call Connect to the current target phone e g go to dial tone voice activated dialing Enable voice activated dialing when target is
81. ore Figure 54 Speaker volume level adjustment Tonesetting enables you to select one of three pre sets for the sound you hear in your headset Treble Normal and Bass SB teadSetPlus amp 85 PHONE MENU When you are on a call you can access the phone menu Desk Phone PC amp Softphone Mobile Phone menu by touching on the phone icon itself as shown below 1 Mute enables you to mute unmute the microphone on your PC amp SOFTPHONE headset You can also do this by double tapping the touch panel on the side of your headset Figure 55 Displaying the phone menu Note You can also access the phone menu for a target mobile phone and softphone but not desk phone in the idle state The menu options are different for an active and an idle phone see below To view edit the settings available here touch one of the following options from the Desk Phone PC amp Softphone Mobile Phone menu Hold enables you to put your current call on hold Once you put a call on hold this menu option is removed Note that you cannot put a desk phone on hold this menu option is not available for desk phones Audio on hold enables you to put your current call on hold that is put it into the background but not end it The audio link to the headset for this call is broken See the section Audio On Hold for more PCAudio Communication This is only shown if your PC is the target phone and it is idle ha
82. ou are prompted to retry you can retry the automatic setup or try a manual setup You can also choose to retry the cable setup 4 Continue until the wizard tells you that you are finished At this point all of your phones should be connected and your headset will be fully configured to work with each of them The remainder of this chapter provides extra information about each step of the setup process Refer to this chapter if you have trouble while working through the on screen setup wizard Tip You can re start the setup wizard manually at any time thereby re initializing some or all base and headset settings See the section Advanced Settings menu for more 43 ASSEMBLING THE Jabra GO BASE AND HEADSET Apply Power to the Jabra GO Base Connect the power adapter to the port marked on the Jabra GO base and then plug the power adapter into a wall outlet as shown in the figure below Figure 6 Powering the Jabra GO base HeadsetPius 14 P Assemble the Headset The headset is delivered already attached to an ear hook but it can also be worn in the headband or neckband wearing styles Ear hook and headband wearing style attachments are included the neckband is available separately Figure 7 Wearing the Jabra GO headset in various styles Choose a style and assemble the headset so that it will fit to your preferred ear See Section 7 2 Assembling or Changing the Wearing Style for detailed instr
83. part of the setup wizard The rest of the configuration remains unchanged The base restarts automatically if you select this item Headset intro touch here to view a short series of screens that show you how to answer end a call adjust volume and mute unmute a call just using the headset Optimal positioning of the headset microphone and rotation of the docking cradle for left ear use are also shown Enable Disable power save mode touch here to enable disable the headset s power save mode See the section Power Save Mode for more This can also be set from Jabra Control Center Aut Audio Link Desk Phone Softphone touch here to view edit the setting that determines whether an audio link is automatically opened to the target phone desk phone or softphone when you undock the headset When you select this item the touchscreen displays the two options Automatic Audio Link and Manual Audio Link Automatic audio link is default enabled for deskphones except those using the MSH electronic hookswitch standard and default disabled for softphones The base restarts automatically if you view edit this setting See also the section Headset Docking Operation This can also be set from Jabra Control Center 8 12 Jabra GO BASE AUDIO INDICATORS The Jabra GO base includes a small speaker which enables it to supply audio feedback and alerts if needed This can include one or both of the following Aringing sound to indicate an inco
84. re on audio hold and one is active you can switch the active and either one of the phones on audio hold touch a yellow handset phone icon to make it active HeadsetPius 60 9 3 AUDIO ON HOLD If you initiate an outgoing call while you are on a call on another phone the current call is automatically put on audio hold It remains on audio hold even after the new call is ended you need to manually re activate the call to resume it You can put active calls on audio hold as described in this section Consider the figures below 2 Now the mobile phone call is on audio hold yellow handset 1 You have only one current call on your mobile phone You decide that but still in the you want to take foreground on a break touch the touchscreen the mobile as shown The phone icon audio link is to to display the the headset is Mobile Phone broken To restore the audio link and resume the call touch the yellow menu as shown see the section Phone menu for more Select audio on hold play button microphone underneath the Figure 70 Displaying the phone and speaker Figure 71 The target call is put on phone icon or menu icons audio hold touch the phone icon itself As another example consider the figures below 1 You have an A third call active call on comes in on your softphone your mobile and a desk phone You phone call on decide to touch audio hold as the green shown handset icon at
85. rminate your call To go from headset to desk phone handset 1 Lift the handset to your ear 2 Doone of the following If you are using a traditional phone without a headset button or electronic hookswitch then deactivate the audio connection to your headset by tapping the headset multifunction button docking the headset in its cradle on the Jabra GO base or touching the end call icon on the touchscreen This applies also if you are using a GN1000 Remote Handset Lifter If your desk phone has a dedicated headset port and or electronic hookswitch then please see your desk phone documentation for details In some cases you must press a button on your desk phone while in others it will be automatic Also some phones may terminate the connection if you deactivate the audio link to the headset e g by tapping its multifunction button or docking it in its charge cradle while others mav require vou to do this before you can speak on the handset Experiment to find out what works best s eadoctPlus Mobile Phones For mobile phones the procedure varies by phone model Please see your mobile phone documentation for details Softphones For softphones your headset is likely to be your only option but if other audio devices are connected to your PC you may be able to switch to them by changing the audio preferences for Windows and or your softphone program 68 LAST NUMBER REDIAL Jabra GO is able to send a redial command to
86. rrowband refers to a situation in radio communications where the bandwidth of the message does not significantly exceed the channel s coherence bandwidth It is a common misconception that narrowband refers to a channel which occupies only a small amount of space on the radio spectrum Narrowband can also be used with the audio spectrum to describe sounds which occupy a narrow range of frequencies In telephony narrowband is usually considered to cover frequencies 300 3400 Hz Noise Blackout Developed by GN Netcom engineers Noise Blackout applies a directional principle to noise cancellation reducing only surrounding noise and not distorting the user s voice The technology uses dual microphones to capture sound intelligently filtering background noise only Other noise cancellation headsets cancel noise by cutting away audio frequency and reducing sound quality Used together with advanced DSP technology and Peakstop audio shock protection that monitors incoming audio volume sound is balanced to filter out background noise leaving both sides of the call with a natural sounding voice quality Pairing Creates a unique and encrypted link between two Bluetooth wireless technology devices and enables them to communicate with each other Bluetooth wireless technology devices will not communicate if they have not been paired Softphone A piece of software for making telephone calls over the Internet using a general purpose computer rather
87. rtation Provides a data interface which can be used for upgrading the headset firmware Canrecharge the headset from a mains power socket or a PC s USB port When used with the car charger the Travel Charger can also charge the headset from a car cigarette lighter socket Jabra LINK 350 USB Bluetooth Adapter available as an optional accessory for the Jabra GO 6470 solution features Enables you to connect the headset to any PC using Bluetooth Connects to your PC via USB Softphone support and control Wideband audio for extra audio quality Headset configuration from the PC Range upto 100m Status LEDs sheadvetP ius 2 IMPORTANT SAFETY INFORMATION 2 1 READ THE SAFETY GUIDE WARNING Your headset includes a Warning amp Declaration guide Do not attempt to assemble or use your headset before you have thoroughly read and understood the safety guide If you did not receive the guide please contact your Jabra representative before continuing 2 0 PROTECTING YOUR HEARING WITH SAFETONE WARNING Because a headset is held firmly against your ear sudden loud sounds pose a potential hearing risk Furthermore the more you use your headset each day the lower the maximum volume must be to protect against eventual hearing loss Jabra GO headsets provide effective measures that protect you against both of these types of dangers see below SafeTone consists of two components PeakStop and Intellitone
88. rver Note For both the manual and guided setup procedures you just need to follow the on screen instructions HeadsetPius 20 D In the guided setup you are prompted to select your country from a list This determines which Jabra test server number is displayed for you to dial If your country is not listed select a neighbouring country If the Jabra GO base cannot contact the Jabra test server In this case you can choose to set the switch manually You must step through the switch positions using the touchscreen no switch is accessible to the user on the base The procedure is outlined in the following steps 1 Put on the headset Note If your setup includes an EHS or RHL you do not use the headset in this procedure as you do not listen for a dial tone it is detected automatically However you still need to select switch positions manually for testing when prompted to do so by the wizard 2 Press the headset button on your desk phone or lift the handset from your desk phone This connects your desk phone to the phone network 3 The wizard prompts you to select a clear dial tone switch position A F manually on the touchscreen MANUAL SETUP Set clear dial tone switch Figure 13 Manual clear dial tone switch position selection for Jabra PRO 6470 Listen for a dial tone in your headset at each position Find the setting where the dial tone is strong clear and undistorted 4 Press the headset button
89. s To connect the Jabra GO base to an electronic hookswitch port 1 Make sure that you have purchased the correct electronic hookswitch adapter for your desk phone model from Jabra 2 Connect the electronic hookswitch adapter as described in the cabling guide included with the adapter 3 Configure the Jabra GO base to communicate correctly with your model of desk phone The required standard is clearly printed on a label attached to the hookswitch cable The desk phone setup wizard prompts you to select this during initial setup 4 Check the documentation for your desk phone to see which if any steps are required to configure your desk phone to use the electronic switch Check also for updates to your phone s firmware Connecting to a Load detect equipped Phone Any load detect equipped desk phone requires an electronic hookswitch adapter that uses RHL protocol This means that you must select Electronic hookswitch adapter then RHL for remote call control in the desk phone setup wizard This is in contrast to the other EHS adapters which use MSH DHSG or Cisco protocols Examples of such phones are from Toshiba and ShoreTel Connecting to a Phone using RHL Mode In the case of a phone that uses RHL mode directly for example an NRX or Forte phone no EHS adapter is used With these phones you must select Electronic hookswitch adapter then RHL protocol for remote call control in the desk phone setup wizard Use the designated c
90. s no active call This opens a PC audio communication link a pseudo call that is used for web conferencing and non supported softphones See the section Web Conferencing for more Disconnect Connect This is only shown if your mobile phone is the target phone and it is idle has no active call This forces the headset to disconnect connect to the mobile phone See the section Forcing Reconnection Disconnection via the Touchscreen for more HeadsetPius 52 8 6 MSH PHONE ACTIVE CALL SCREEN If your desk phone is using the MSH electronic hookswitch standard the active call screen is a little different as shown below Figure 56 The active call screen for a deskphone using MSH Here the desk phone is in focus and the headset is undocked from its cradle If you touch the yellow handset icon with the arrows you toggle the desk phone between on and off hook with MSH the base and headset cannot determine whether the phone is on or off hook This answers ends calls While the headset is undocked the audio link is open but the base and headset cannot determine whether there is an active call For this reason you are able to select a different target phone from this screen with MSH only 8 7 MANAGING CALL COLLISION For a general discussion of call collisions see the earlier section Managing Call Collisions and Call Waiting This section deals with handling call collisions on the base touchscreen In the e
91. softphone enabled This sets up the USB audio connection from the PC to the base To listen to music from your PC use the Jabra Control Center and or its icon in the Windows notification area to activate the audio link from the PC to the Jabra GO headset Provided no other phone lines are active your headset will then begin to play all of the sounds generated by your PC including music from your media player Alternatively you can use the Jabra PC Suite to set the audio link to open automatically when sound is detected on the USB interface See also the Jabra PC Suite online help for details To listen to music from a mobile phone use the controls provided by your phone as described in its user manual Note also the following Music sounds best when you use wideband audio when possible See the section Narrowband vs Wideband Audio If you are using a supported media player and softphone on your PC then the Jabra softphone driver will automatically pause the music when a call comes in You must manually restart the music however HeadsetPius 37 7 THE Jabra GO HEADSET This chapter provides in depth details about the Jabra GO headset See also Chapter 3 Product Overview for detailed diagrams 7 1 HOW TO WEAR THE HEADSET You can wear your Jabra GO headset in a variety of styles each of which can be worn on either the left or right ear as illustrated below Figure 41 Wearing the Jabra GO headset in various
92. t and expand your headset s features It enables you to Control several types of softphone programs from your headset Configure the Jabra GO base and headset from your PC Update the firmware for your Jabra GO base and headset Save and recall headset configuration to from your PC Upload language packs for touchscreen menus Upgrade your Jabra solution by entering license keys for locked features 5 2 INSTALLING THE Jabra PC SUITE Installation instructions and a setup program for Jabra PC Suite are included on the CD ROM that came with your Jabra GO headset Please see the documentation included on the CD or in the download package for instructions and system requirements Before first time use we recommend that you go to the Jabra website www jabra com pcsuite to look for any updates you can download the latest version of the package from the Jabra web site at any time 5 3 Jabra PC SUITE DOCUMENTATION All programs of the Jabra PC Suite include complete online help Where appropriate this manual refers to settings and features provided by the Jabra PC Suite but please see the online help for complete details about all software features 5 4 ENABLING ADD ON FEATURES Some advanced Jabra GO features are available at extra cost To enable these you must enter a license key using Jabra Control Center You might have received one or more license keys together with your headset or you might choose to purchase them at any t
93. t device periodically the headset will try to reconnect every 15 secs up to five times and then every 15 minutes for 5 hours After that it gives up to save power Similarly the Jabra GO base will periodically try to reconnect to a paired headset that went out of range but it will increase the frequency of reconnection attempts This avoids interfering with other Bluetooth devices You can manually force the headset to attempt reconnection at any time by tapping on the multifunction button while the lost device is the target either the mobile phone or base Usually when you turn off a connected Bluetooth wireless technology device while the headset is turned on the headset will react in the same way as if you had simply walked out of range as described above Tip For optimal performance with a Bluetooth wireless technology Class 2 mobile phone wear the headset and your mobile phone on the same side of your body or within line of sight In general you will get better performance when there are no obstructions between your headset and your mobile phone 7 9 MICROPHONE NOISE BLACKOUT The Jabra GO headset features an advanced two microphone Noise Blackout system that will help ensure that your voice will be clear and easy to understand even when you are sitting in a crowded office or other noisy environment It works by using a pair of directional microphones one facing towards your mouth and one facing away These two sign
94. t have a nickel coated surface Nickel release from the headband is 0 02 ug cm week which is well below the 0 50 ug cm week limit established by EU Directive 94 27 EF The stainless steel alloy was tested for nickel release in accordance with the European standard EN 1811 1998 Other wearing style attachments are made of plastic and contain no known allergens The leatherette ear cushions do not contain vinyl The products contain no natural rubber nickel or chrome that can come into contact with users skin 14 5 Jabra GO BASE Dimensions 160mm x 94mm x 82mm Operating environment 10 C to 60 C when charging 0 C to 45 C Up to 9596 RH non condensing Power 7 5V 650mA via AC mains adapter Touchscreen 2 4 touch sensitive TFT Q VGA resolution Touchscreen functions Detailed call handling system configuration and setup wizard can fetch and redial from mobile phone call history incoming outgoing and missed calls Cradle Fits supplied Jabra GO headset features magnetic coupling recharges the headset battery while headset is docked easily replaced to accommodate future headset upgrades Audio Built in speaker can provide ring tones and or audio feedback for touchscreen operation Bluetooth version BT 2 1 Class 1 Bluetooth range Up to 100m Bluetooth profiles Headset profile HSP 1 1 hands free profile HFP 1 5 device identification profile DIP 1 3 phone book access profile PBAP 1 0
95. t te tarte 64 11 3 Jabra LINK 350 USB BLUETOOTH ADAPTER SETUP AND CONNECTION 64 IA PAIRING THE ADAPTER AND HENDSE ottiene 65 11 5 Jabra LINK 350 USB BLUETOOTH ADAPTER VISUAL INDICATORS 66 11 6 THE Jabra LINK 350 USB BLUETOOTH ADAPTER MFB sss 66 12 FAQS AND TROUBLESHOOTINQ eere eere eene tnnennnnns 67 135 GETTING ASSISTANCE 25 rre eondatede titer ze o ehe aciem otros 70 We Mee TM 5 CCE Y 70 ESAME e Nc S IP ue 70 Sq e c UR CANADA m 70 VU ac 70 14 TECHNICAL SPECIFICATIONS eere eterne nnnnns 71 T AEA O EE e 7 142 HEADSET HEARING PROTEC TIO N usadas urine eese reed tle getto 71 fee a ia Deeb Aim otia Pee bust avia etd moUi er eee 72 12 5 MATERIALSAND ALLERGIES uniche tet iei ea 72 CER E c A N E E A A E AT 72 146 Jabra LINK 350 USB OLUETOOIA P ADAPTER caca etta ate tetti oncetente 73 147 Jab GO TRAVEL CAR EI qaae teet sen 74 po TRODUCTDIBSPOSA LL setius ener teta E ee ene Sere enor ree iate MU 74 14 9 CERTIFICATIONS AND SAFETY APPROVALS sssssssssssssssssssssssssssescesesssssssseeessssssssssee 74 Ta OS ART 5 Sj HeadSetPlus 1 INTRODUCTION Thank you for choosing a Jabra GO headset We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use This ma
96. ter attached to the PC press and hold the adapter s multi function button down for 2 seconds to put it into pairing mode In pairing mode its LED is a constant blue color If you are still having trouble see the section called Pairing the Adapter and Headset in the user manual for more information Q WHY DOESN T MY COMPUTER DETECT THE Jabra GO 6470 BASE A Try connecting the base to another USB port on the PC Also please note that it must be a direct connection i e with no USB hub in between Q ICAN T CONTACT THE DIAL IN SERVER WHAT SHOULD I DO A Letthe touch screen wizard guide you you can retry the automatic setup or try a manual setup of your desk phone You can also choose to retry the cable setup See the section Configuring the Jabra GO base for your desk phone in the user manual for more information Q WHY DOESN T MY HEADSET WORK WITH MY SOFTPHONE MOBILE PHONE A Please check the following Make sure the headset is charged The LED lights up a constant green color when fully charged Make sure you are within range of the Jabra GO 6470 base or mobile phone See the question concerning range below The base or mobile phone and the headset may no longer be paired See the section in the user manual about pairing these devices Q MY HEADBAND EARHOOK NECKBAND IS BROKEN HOW DO I GET ANOTHER ONE A Simply contact your local Jabra supplier and place an order You can find the part numbers in the section Option
97. than using dedicated hardware Often a softphone is designed to behave like a traditional telephone sometimes appearing as an image of a phone with a display panel and buttons with which the user can interact A softphone is usually used with a headset connected to the sound card of the PC or with a USB phone s eadoctPlus 5 By Softphone driver Establishes a control link between a softphone and your Jabra headset so you can answer and end mute and un mute and hold and resume calls using the buttons on your headset The actual call control functions available from your headset depend on the capabilities of the softphone and the Jabra headset model USB Bluetooth adapter Sometimes also called a dongle see above A PC must have a Bluetooth adapter in order to communicate with other Bluetooth wireless technology devices While some desktop computers and most recent laptops come with a built in Bluetooth adapter others require an external one Bluetooth wireless technology allows multiple devices to communicate with a computer over a single adapter Wideband audio Sometimes also called HD Audio this is an audio technology used in telephony It extends the frequency range of sound travelling over telephone lines resulting in higher quality voice transmission The range of the human voice extends from 80 hertz to 14 000 hertz Traditional or narrowband telephone calls limit audio frequencies to the range of 300 to 3400 hertz
98. the mini USB port on the Travel Charger to one of three power sources as shown below To charge the headset insert it into the Travel Charger and connect the mini USB port on the Travel Charger to a power source as illustrated below The headset LED will change from red to yellow while charging then to green when fully charged If the headset is functioning while charging the LED can change to other colours and blink to indicate other events changes in state See the section Headset Visual Indicators LED for more Tip The charge time from mains power is about the same as for charging from the base The charge time from either PC or car cigarette lighter socket is much longer 25 Figure 76 Charging the headset with the Travel Charger 10 4 COMMUNICATING WITH A PC You can use the programs of the Jabra PC Suite to make headset settings and to update the headset firmware Usually you will do this via the touchscreen but you can also do so by connecting the headset directly to your PC via the Travel Charger and its USB connection See also Chapter 5 Installing and Running the Jabra PC Suite for more information about configuring your headset from your PC and updating its firmware HeadsetPius 63 11 THE Jabra LINK 350 USB BLUETOOTH ADAPTER The Jabra LINK 350 USB Bluetooth Adapter is available as an accessory for your Jabra GO 6470 solution This chapter explains how to use the USB Bluetooth Adapter 11 1 Jabra LIN
99. the bottom of the screen to accept this call Now the desk phone and softphone calls are on audio hold yellow handsets and in the background The mobile Figure 72 You have two calls one Figure 73 The active call is put on phone call is active and one on audio hold audio hold when the new call is now active as accepted shown sieadvetrlus s 10 USING THE Jabra GO TRAVEL CHARGER The Jabra GO Travel Charger is included with the Jabra GO 6470 package This chapter explains how to use the Travel Charger 10 1 Jabra GO TRAVEL CHARGER DIAGRAM 1 2 3 4 Headset cradle Mini USB socket Jabra LINK 350 USB Bluetooth Adapter cradle Jabra LINK 350 USB Bluetooth Adapter optional see Chapter 70 The Jabra LINK 350 USB Bluetooth Adapter for details about this unit 5 USB Cable Ov Mains power adapter Car charger optional Figure 74 The Jabra GO Travel Charger 10 2 STORING THE HEADSET AND USB BLUETOOTH ADAPTER The Travel Charger includes compartments for storing the headset on one side and the Jabra LINK 350 USB Bluetooth Adapter on the other These make it easy to bring a full Jabra GO solution with you Figure 75 The Jabra GO headset and Jabra LINK 350 USB Bluetooth Adapter fitting into the Travel Charger jHeadSetPlus 10 3 CHARGING THE HEADSET WITH THE TRAVEL CHARGER To charge the headset using the Travel Charger insert the headset into the Travel Charger and connect
100. the current target phone This feature requires that the target phone supports the redial command check your phones documentation for details To use last number redial with a phone that supports it 1 If necessary set the appropriate phone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 Double tap the headset s multifunction button Jabra GO sends the redial command to the selected target phone and opens the audio link 69 MANAGING CALL COLLISIONS AND CALL WAITING Call collision and call waiting both refer to situations in which you are already on the phone when another call comes in Call Collision This occurs when you are talking on one phone and a call comes in on a different phone that is also connected to your headset Two different phones compete for access to your headset Call collision can be managed on the base touchscreen or from the UI of the phone receiving the call Managed from the touchscreen If the incoming call is accepted on the base touchscreen then the current call is put on hold in the background but not ended and the incoming call is routed to headset The call put on hold is shown on the touchscreen marked with a yellow handset to indicate activity on a phone whose audio is not currently routed to the headset If the incoming call is rejected on the base touchscreen assuming this is supported by the phone then the current call continues See the later sectio
101. to see which of the following features it has then see the appropriate section below to learn how to connect your base to the phone Standard desk phone This type of phone does not include any built in support for adding a headset You will therefore connect the Jabra GO base between your desk phone s handset and body enabling you to use either the handset or headset All desk phones can be connected in this way Desk phone with headset port This type of phone provides a dedicated headset port usually at the back of the phone These phones typically also have a button on the front panel for switching between the headset and handset This type of phone might also have an electronic hookswitch see below Desk phone with electronic hookswitch This type of phone is able to place or answer a call automatically when you press the multifunction button on your headset This requires a desk phone that includes an electronic hookswitch feature and also requires an extra adapter cable from Jabra Please see our web site and or refer to your telephone s user manual for details about electronic hookswitch compatibility Desk phone with GN1000 Remote Handset Lifter A handset lifter physically lifts your handset from your desk phone when needed thereby creating a solution that works similarly to an electronic hookswitch The GN1000 Remote Handset Lifter is available separately please speak to your Jabra dealer for details HeadsetPius 17 Con
102. ton mobile phone on the mobile and headset are phone icon reconnected This causes the headset to start reconnecting to the mobile phone indicated by the flashing Bluetooth icon as shown which means that the connection to the base is also restored the mobile phone target icon is no longer greyed out as shown Figure 47 Mobile phone is the target Figure 48 Mobile phone and base are reconnected Conversely if you want to force the headset to disconnect the mobile phone do the following 1 Touch the mobile phone target icon to view the Mobile Phone menu See the figure below 2 Touch Disconnect This causes the headset to disconnect the mobile phone indicated by greyed out target icon with the Bluetooth button MOBILE PHONE 3 Touch a different phone icon to select a different connected target Suppose you select the desk phone as the new target the touchscreen Disconnect is as shown in the first figure in this section Pi meen AN AAA Di nes a a A Bn um E ua E GcCauve i bh i wl 48 m com 8 THE Jabra GO TOUCHSCREEN BASE This chapter describes how to work with the features of the Jabra GO base See also Chapter 3 Product Overview for detailed diagrams 8 1 Jabra GO BASE CONNECTIONS AND SETUP For details about how to set up the Jabra GO base and connect it to your various phones please see Chapter 4 System Setup and Connections 8 2 USING THE TOUCHSCREEN J
103. uctions Important Regardless of which wearing style you choose always be sure to adjust the headset so that the microphone is positioned as close to your mouth as possible This will maximize the noise cancelling effect of its microphone and make sure that your voice comes through loud and clear HeadsetPius 15 Tip If you use the ear hook then slide the attachment up or down until the headset fits most comfortably to your ear Remember that there is an alternative ear hook included in the package in addition to the one attached to the headset on delivery This ear hook is very flexible and can be moulded to any angle for an optimal fit a amp e tannsa Place the Headset in its Cradle Whenever you are not using your headset you should keep it in its recharge cradle as shown in the figure below It is held firmly in place by a magnet Figure 8 Inserting the headset into the cradle for storage and charging EiMeadSetPlus 6 amp Note If you dock a Jabra GO base and headset that are not paired the touchscreen asks if you would like to pair the two units removing the previously paired headset if any from the base s pairing table 44 CONNECTING THE Jabra GO BASE TO YOUR DESK PHONE Identifying Your Desk Phone Features The way you connect and configure the Jabra GO base will vary according to the type of desk phone you are using Check your phone by looking at its connectors and or documentation
104. unicator Car charge adapter Neckband Replacement headband 2 x Replacement ear hooks 3 x Replacement earbuds Jabra LINK 14201 10 DHSG Cord 14201 17 Polycom 14201 19 Avaya 14201 20 Avaya Alcatel Toshiba amp ShoreTel and 14201 22 Cisco P HeadSetPilus 10 333 Jabra GO HEADSET DIAGRAM Multifunction button answer end call among other functions Touch panel for volume control by sliding finger and mute control by double tapping Dual Noise Blackout microphones Activity and status indicator multicolor LED Earbud with speaker Mount for ear hook wearing style attachment NO Ui Ff WN Recharge and data interface Figure 3 Jabra GO headset as seen from the outer and inner sides respectively EiMeadSetPlus 11 34 Jabra GO BASE DIAGRAM Headset cradle Touchscreen Telephone port connects to the handset port on your desk phone Handset port connects to your desk phone handset AUX port connects to GN1000 Remote Handset Lifter or electronic hookswitch adapter AUX USB port connects to your computer Power adapter port a Security slot and recessed cradle release button O On A UU PWN Speaker for ring tones and touchscreen audio feedback EiMeadSetPlus 12 4 SYSTEM SETUP AND CONNECTIONS This chapter explains how to assemble your Jabra GO solution and connect it to your other office equipment 41 SETUP OVERVIEW AND BACKGROUND Connection D
105. upside down and shaking it gently Install the new cradle assembly by pressing it gently down into the same space where the old one used to be a eadoctPlus se 8 15 WEB CONFERENCING There are three possible kinds of audio link between your PC and the headset Audio link for music PCsoftphone link A two way audio link for softphone communication which includes hook commands PC communication link A two way audio link used for non supported softphones and web conferencing no hook commands are used In order that your web conference is not interrupted by incoming phone calls you need to make a pseudo call for its duration This means that you need to open a PC communication link manually Do the following 1 On the base 2 Touch the PC touchscreen phone icon to select PC as the display the PC target phone as ME amp Softphone shown menu as shown PC Audio Communication Touch the PC Au dio Communica tion menu item Figure 65 First select the PC as the target phone Figure 66 Start PC audio communication 3 The touchscreen shows an active softphone call though in reality there is none 4 Hold your web conference When the web conference is over touch the red handset icon to end the PC audio communication end the pseudo call Figure 67 Pseudo PC softphone call started Note If another real call comes in on your softphone while PC audio communication is active call waiting oc
106. urned on turn it off by pressing and holding on its multifunction button for about 4 seconds until its LED gives four quick flashes and then turns off 2 Put your powered off headset in pairing mode by pressing and holding on its multifunction button for about 4 seconds until its LED lights a constant blue 4 sec 3 Make sure that Bluetooth is active on your mobile phone and put your phone into Bluetooth pairing mode The exact procedure for doing this varies by mobile phone manufacturer and model see your mobile phone manual for details P HeadSetPlus 39 4 Your phone now looks to see if any nearby Bluetooth wireless technology devices are advertising themselves for pairing Use your phone s controls to identify and select the Jabra GO 6400 device Your phone may also ask for the headset s pass code The pass code for all Jabra devices is 0000 four zeros 1 lim lim n s 0000 5 Your phone attempts to connect to the headset and then shows you the result of the attempt If the attempt fails please try again If you are still having trouble please check your mobile phone documentation and or contact technical support for Jabra and or your mobile phone Note All communications between your Jabra GO headset and mobile phone are encrypted so others will not be able to intercept and understand your conversation Establishing this encryption is an important part of the pairing process
107. ut handset lifter or electronic hookswitch lift your handset from the receiver setting it aside or press the headset button if your desk phone has one 65 HANGING UP Figure 39 Hanging up To terminate the current call when no calls are on hold do one of the following Fordesk phones without a handset lifter or electronic hookswitch Place the desk phone handset back onto its receiver or press the desk phone headset button if present to terminate the call Then deactivate the audio link to the headset by doing one of the following tap the headset multifunction button touch the end call icon on the touchscreen or dock the headset to the Jabra GO base Forall other types of phones Tap the headset multifunction button touch the end call icon on the touchscreen or dock the headset to the Jabra GO base sieadvetrlus 7 66 CONTROLLING THE SPEAKER VOLUME AND MICROPHONE The headset features a touch panel that is similar to the touch pad included with many laptop computers Use it to adjust the volume you hear in your headset and to mute unmute the microphone Slide your finger up the touch panel away from your mouth to increase the volume Slide your finger down the touch panel to decrease the volume Double tap on the touch panel to mute or unmute the microphone a Figure 40 Using the volume strip and mute control You can also control the volume and mute functions using t
108. vent of a call collision the following occurs The touchscreen displays the incoming number if available The touchscreen shows which other phone is ringing and provides controls for handling the call as Shown in the figure below 1 Current phone the phone on which you are talking 2 Caller ID the incoming call number is shown here if available 3 Ringing phone the phone on which the incoming call is arriving 4 Accept new touch here to put your current call on audio hold and answer the incoming call 12 12345678 The call on audio hold is put into the background but not ended The audio link to the headset for this call is broken The call put on audio hold is shown on the touchscreen marked with a yellow handset to indicate activity on a phone whose audio is not p 3 currently routed to the headset See the chapter Audio Bridging and Switching for more 5 Reject new touch here to remain on your current call and terminate the incoming call Figure 57 Touchscreen information and options for handling call collision sieadvetrlus Note call collision is not the same as call waiting which is sometimes available when you are talking on one phone and a call comes in on that same phone See Section 8 6 Managing Call Waiting for details about how this is handled 8 8 MANAGING CALL WAITING For a general discussion of call waiting see the earlier section Managing Call Collisions and Call
109. when battery level is low Idle powered on but not connectable pairing ringing call active or audio link Blue 200ms Off 4800ms Repeats for 60 seconds O Same as for good battery level O Connectable Green 300ms Off 300ms Green 300ms Off 300ms Green 300ms Off 1500ms Repeats for 60 seconds O Red 100ms Off 500ms Red 100ms Off 500ms Red 100ms Off 1700ms Repeats indefinitely O Call active or audio link open Blue 100ms Off 300ms Blue 100ms Off 2000ms Repeats indefinitely O Red 100ms Off 300ms Red 100ms Off 2000ms Repeats indefinitely O Ringing Blue 100ms Off 300ms Blue 100ms Off 1000ms Repeats indefinitely O Red 100ms Off 300ms Red 100ms Off 1000ms Repeats indefinitely O Power being turned on Green 100ms Off 100ms Repeats to a total of 3 times O Same as for good battery level O HeadsetPius 44 Headset state LED when battery level is good LED when battery level is low Power being turned off Red 100ms Off 100ms Repeats to a total of 3 times O Same as for good battery level O Pairing Constant blue O Constant red O Pairing succeeded Blue 200ms Off 400ms Repeats to a total of 5 times O Red 100ms Off 300ms Repeats to a total of 5 times O Constant yellow Constant red Charging P O Q O Consta

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