Smart Plugin for HP Service Manager (User Manual)
Contents
1. Libbard SPI for Service Manager 1 5 0 Page 12 of 29 SM SPI 0010 Engine Heap Usage in Megabytes Description Since Service Manager is mainly a Java VM the SMSPI extracts the current JVM HEAP usage in MB and determines if it is currently running out of memory or if the value is high enough to impact user experience Based upon past results we have seen users impacted by SM engines that have reached the predefined thresholds Reasons for reaching such high values can be attributed to many unique issues But most likely it is due to either a tailoring problem or how the installation was designed and configured Critical gt 800MB Individual Memory Heap Major gt 700MB Individual Memory Heap Minor gt 400MB Individual Memory Heap Metric Type Megabytes Integer 0 to Max Memory Note More information can be found on JVM Memory Management via Google SM SPI 0011 Engine NON Heap Usage in Megabytes Description The SMSPI extracts the current JVM Non HEAP usage in MB and determines if it is currently running out of memory or if the value is high enough to impact user experience When Service Manager does not release memory properly the result is gradual performance degredation The reason for reaching such high values can be attributed to many unique things that can occur If this alert becomes frequent something is wrong with the programming within Service Manager or you are running a version containing leaked l2. Page 29 of 29
3. authenticate false log logs sm log system 13080 httpPort 13080 ssIConnector 1 httpsPort 13443 sqldictionary sqlserver sqlserver sqldb SM_32 sqllogin smadmin Password123 pluginO kmplugin dll 4 Save the sm ini file and open the sm cfg file in either MS Notepad or another text editor 5 For each SM Engine lines that begin with sm a single port for each engine will need to be defined The particular port number choice is not important but it must not be used by another process on the system The only different with each entry is the port number Feel free to copy paste the red section from the example below sm loadBalancer httpPort 13080 JVMOption1 Dcom sun management jmxremote port 9004 sm httpPort 13081 httpsPort 13082 JVMOption1 Dcom sun management jmxremote port 9005 sm httpPort 13083 httpsPort 13086 JVMOption1 Dcom sun management mxremote port 9006 sm scautolistener 12690 JVMOption1 Dcom sun management jmxremote port 9007 Libbard SPI for Service Manager 1 5 0 Page 6 of 29 6 An example of a fully configured sm ini file is shown below for reference HP Service Manager Server Configuration File Used by HP Service Manager service on Windows and smstart script on Unix to start the Service Manager server processes O Copyright 1994 2010 Hewlett Packard Development Company L P All Rights Reserved E start a Service Manager li
4. for Service Manager 1 5 0 Page 21 of 29 8 Select the metric that will be displayed in the graph For this example we will display the ServiceManagerData EngineHeapInMegaBytes data to see the fluctuation in memory usage Note It is not necessary to select the InstanceName 9 Click the Preview button and you will see a screen allowing you to select which SM instances that you would like to see For this example we will select engine 1 and 2 for graphing J HP Performance Manager lO tib omw1 2081 0VPM C B Googie O HP Performance Manager Standard View A N Prev EJ Select Instances Scal ServiceManagerData EngineHeaphMegaBytes lt 497 Scauto3 Scauto4 ScautoS Scauto6 Home y Nodes y Graphs y View Admin v Help 10 After clicking OK two lines will be displayed showing each engine s memory consumption ES lib sm1 libbard int com 1 wek at points every hour aap a 2 8 ee a 0 MEM EC CO Sse ea Libbard SPI for Service Manager 1 5 0 Page 22 of 29 11 Click Back to Design to finish saving your graph for future use The next two screens in Performance Manager Special Attributes and Other Attributes allow you to change the cosmetic features of the graphs for other users Troubleshooting Graphs If blank graphs are appearin
5. that are configured in the sm ini file an alert will be generated when that port becomes unavailable When this error is received this indicates that the specified SSL port is not responding and users are most likely being impacted If the loadbalancer is not configured within the sm cfg file than this alert will never be triggered Metric Type Boolean True or False SM SPI 0004 Maximum User Engine Load by Percentage Description Each engine can host a number of users default max of 50 but this setting can vary by customer and the SMSPI dynamically determines this setting for each SM engine that is configured Once an SM app engine starts to reach maximum capacity based on percentage values this alert will be triggered The settings can be altered added in the policy based on the needs of the customer The default settings are Critical gt 99 Major gt 97 Metric Type Percentage Integer 0 to 100 Libbard SPI for Service Manager 1 5 0 Page 11 of 29 SM SPI 0005 Maximum User Engine Load by Remaining Threads Description Each engine can assigned one thread to each user default max of 50 but this setting can vary by customer and the SMSPI auto resolves the setting for each SM engine Once an SM application engine utilizes its available threads then users will start being rejected The settings can be altered added in the policy based on the needs of the user The delivered default settings are
6. to prevent the port range that was defined from external access The SMSPI will always access these ports locally so it is not a requirement that they be exposed to other systems Service Manager User Accounts The SMSPI does not require an HP Service Manager account for monitoring Libbard SPI for Service Manager 1 5 0 Page 28 of 29 Legal Copyright Notices Copyright 2002 2014 Libbard LLC Acknowledgments Product contains software developed by SLF4J www slf4j org Product uses software developed by MinGW www mingw org Product contains software developed by Eclipse www eclipse org Product contains software developed by Apache Commons Project commons apache org Product contains software written and developed by Scott J Spencer 2013 2014 Trademark Notices e HP Operations and HP Service Manager are a registered trademark of Hewlett Packard e Java is a registered trademark of Oracle Corporation Support The trial version comes with 20 days of free support After a valid license for the SMSPI is obtained there is six months of included support 7AM 6PM EST After the six month period an additional support agreement can be purchased based upon the size of the installation Customers with valid support agreements can reach us at support libbard com and placing your customer ID in the subject line Or call directly at 216 539 5302 to speak to sales or technical support Libbard SPI for Service Manager 1 5 0
7. user needs If the SMSPI was just installed you will not have summarized data for at least twenty minutes For this example we will leave it set to its defaults HP Performance Manager i lib omw1 8021 0VPM O HP Performance Manager Nodes Graphs y View Admin Help Po Design Wizard New Graph y acisvste Muse defauts SubTitle I Duration 7 days Points Every auto Graph Type line y Ending Now Last Date Time Date Gana ls Limit Number of Points 700 Time 00 C automatically Refresh C sum From Raw C Force Points Every E E E 7 The next screen will allow the user to choose specific metrics for graphing You may select as many metrics as you like but for this example we will only be using SMSPI metrics After you click the Add Metrics button you will see the following window Metric Selection NETIF A CPU FILESYSTEM CONFIGURATION ServiceManagerData EngineUserLoadRemaingThreads ServiceManagerData SslUptime ServiceManagerData EngineUserLoadPercent ServiceManagerData NonSslUptime ServiceManagerData TotalSystemRemainingThreads ServiceManagerData LoadBalancerUptime E ServiceManagerData EngineHeapinMegaBytes C Memory HEAP in MB Consumed by Each Engine C _InstanceName ServiceManagerData TotalSystemUserLoadPercentage ServiceManagerData EngineNonHeapMegaBytes ServiceManagerData ScAutoUptime y oo Libbard SPI
8. 4 7 05 49 AM 4 16 2014 7 05 49 AM X 4 16 2014 5 36 06 PM X 4 16 2014 5 37 27 PM 4 16 2014 6 21 28 PM X X All Tasks Launch Tool Apply Message Filter Set Unplanned Outage gt Deploy instrumentation 4 16 2014 8 12 56 PM 4 16 2014 8 14 16 PM X 4 16 2014 8 28 28 PM 4 17 2014 8 07 03 AM X 4 17 2014 12 47 09 PM X 4 17 2014 5 14 11PM 4 17 2014 5 37 36 PM S X 4 17 2014 5 37 36 PM 4 17 2014 5 37 36 PM 4 17 2014 6 01 50 PM 4 17 2014 6 01 50 PM 4 17 2014 6 03 46 PM 4 17 2014 6 04 46 PM 4 17 2014 6 05 46 PM E Policies grouped by type fl Policies grouped by category Eg Deployment packages EF Deployment jobs gt Cs ea i i x lt i i Libbard SPI for Service Manager 1 5 0 Page 8 of 29 2 Select the ServiceManager Instrumentation and select OK Deploy Instrumentation 3 After the instrumentation has been successfully deployed navigate to Boney groups gt SPI for Service ia ae in OMW console Re cues aid use the oy on option Libbard SPI for Service Manager 1 5 0 Page 9 of 29 4 Select the node you want to apply the SM SPI and click OK ES Deploy policies on xi O Eu Nodes m i HP Defined Groups E lib omw1 Management Server we Options I Deploy policy only if version is newer p
9. Critical lt 5 Remaining Threads Example Engine can handle 5 additional users before failing Major gt 10 Remaining Threads Metric Type Threads Integer Max Engine Capacity to 0 SM SPI 0006 Maximum TOTAL User Engine Load by Remaining Threads Description With vertically horizontally scaled installations of HP Service Manager it is common to have multiple sm exe processes running simultaneously This metric takes the consolidated load of ALL the engines that are currently running and determine the total remaining threads available If this alert is generated the SM administrator should consider re scaling and adding additional SM engines Critical lt 0 Remaining Threads Users will be denied entire system is at full capacity Major lt 10 Remaining Threads for entire system Warning lt 20 Remaining Threads for entire system Metric Type Threads Integer Total Server Capacity to 0 SM SPI 0007 Maximum TOTAL User Engine Load by Percentage Description With vertically horizontally scaled installations of HP Service Manager it is common to have multiple sm exe processes running simultaneously This metric takes the consolidated load of ALL the engines that are currently running and determine the total percentage consumed Critical 100 Users will be denied entire system is at full capacity Major gt 95 Total System Consumption Warning gt 92 Total System Consumption Metric Type Percentage Integer 0 to 100
10. Libbard Smart Plugin for HP Service Manager User Manual Version 1 5 0 Date April 22 2014 Libbard SPI for Service Manager 1 5 0 Page 1 of 29 Table of Contents Smart Plugin tor HP Service Wanstead A NS tat eed seems 3 SUVS Ce ID Le L011 N Jace cocci O A ty Satan Ao naite A dnctePadSteae 3 HP Operations Management Sci rs 3 HP Service Manager for Window S aid Ra 3 A TA mai 3 IPPON WW Console Deby GF orere e r A EN AT E at Sica E E E TU 3 HP Service Manager 9 2 F Server annene aE A E e E EEEE 5 Deploy Policies and Instrimentatio societies hossiaes caveerasnngotte Jn cues danas ars dais anar 8 Policies and a sg rye sate tgs O Face Atul th ta vhiiy 11 SM SPI 000T Up Down Engine Status a iiodidinincandii enc lidia aaa 11 SM SPI 0002 HTTPS SSL Up Down Engine Status ooooonionnnocononoconncnonaconncnnncconcnnnn cacon ncncnnnncncnnnss 11 SM SPI 0003 Load Balancer Up Down Engine Status oooooonnccnoncnooccnoncconncnonnconcconn cono nconn nono nncnnnos 11 SM SPI 0004 Maximum User Engine Load by Percentage oooonooninccnnccnioccnonnconcconnncnnnonnncconnncnnnnnos 11 SM SPI 0005 Maximum User Engine Load by Remaining Threads ooooonnccnnnccnioccnocaconccnonaccnnnnnnos 12 SM SPI 0006 Maximum TOTAL User Engine Load by Remaining Threads oooonnocccnnnnccnnnncnccnns 12 SM SPI 0007 Maximum TOTAL User Engine Load by Percentage oooooncccnoccnonccooocccononcnconancncnns 12 SM SPI 0010 Engine Heap Usage in Megabytes
11. al Policies grouped by category Eg Deployment packages EF Deployment jobs HP Service Manager 9 2 Server 1 Make a backup copy of your sm cfg and sm ini file on each SM application server that will host the SMSPI These are contained with the RUN directory of Service Manager Example Location C Program Files x86 HP Service Manager 9 30 Server RUN 2 Open the sm ini and add the following JVM Options JVMOption1 is skipped intentionally JVMOption0 Dcom sun management jmxremote JVMOption2 Dcom sun management jmxremote ssl false JVMOption3 Dcom sun management jmxremote authenticate false Warning If you have already added JVMOptions to the sm ini file please make sure the numbers do not overlap For example if the last JVMOption used before the SMSPI was JVMOption4 the resulting sm ini file will look like this JVMOption5 Dcom sun management jmxremote JVMOption7 Dcom sun management jmxremote ssl false Libbard SPI for Service Manager 1 5 0 Page 5 of 29 JVMOption8 Dcom sun management jmxremote authenticate false 3 The final sm ini configuration file should look something like this when complete ServiceManager Initialization file c Copyright 2008 Hewlett Packard Development Company L P Configuration Modified Date 2 3 14 8 27 PM shared_memory 32000000 JVMOption0 Dcom sun management jmxremote JVMOption2 Dcom sun management jmxremote ssl false JVMOption3 Dcom sun management jmxremote
12. ed an alert will appear in the console indicating that monitoring is no longer active for that engine Note Do not add more than one engine at a time to the parameters section Remove Engine from Ignore List After an engine is ignored it can be re activated by applying this alternate tool It works the same as the Ignore Engine see above In the parameters section enter the engine s name in the Parameter section of the tool and click Launch Once the engine has been processed a normal event will appear in the console indicating that the engine is now being monitored Add License Instructions for this tool will be provided with a valid purchase agreement It is not necessary to use this tool for the 20 day trial period Graphs and Performance Data Since all SMSPI performance data is contained within the OM Performance Agent it can be accessed in a variety of ways and used for troubleshooting or scaling assessments The most common method is using HP Performance Manager to compare SMSPI data with other fundamental OS metrics to determine where and when certain problems are occurring To dynamically graph SMSPI performance data an active version of HP Performance Manager must be installed in your environment preferably on the same server as OMW The SMSPI provides graphing functionality for all the metrics that are listed Policy and Metrics section of this document Libbard SPI for Service Manager 1 5 0 Page 16 of 29 Ava
13. ff Reload Graphlist ib sm1 ibbard int com NO aSa Tip of the Day fou can add or delete users and customers using the command line interface options For more information see HP Performance Manager Administrator Guide Change Date Defaults Libbard SPI for Service Manager 1 5 0 Page 18 of 29 2 Select Design a new Graph Firefox HP Performance Manager lib omw1 2081 OVPM 27 v e B Googie Pe BD f Or Most Visited Getting Started Erehwon Apple RA Yahoo Google Maps E YouTube Wikipedia News E Google 29 YouTube Volker Pisp Real Estate Home Customize Links gt Design anew Graph O Edit an existing Graph Libbard SPI for Service Manager 1 5 0 Page 19 of 29 3 On the next screen select Normal Graph 4 When selecting the node select only the SM Application server For this example lib sm1 libbard int com is our Service Manager application server containing SMSPI data Firefox HP Performance Manager gt tib omw1 2081 0VPM Select Node HP Defined Groups tib omw1 libbard int com tib sm1 libbard int com a EN E E E 5 Select PA Performance Agent on the following screen Libbard SPI for Service Manager 1 5 0 Page 20 of 29 6 The screen where you select the time range is based on the
14. g after the SMSPI has been installed or the metrics are not visible it might be necessary to restart the Operations Agent installed on the Service Manager servers Agent Restart Command opcagt kill amp opcagt start After restarting the offending agents wait for at least ten minutes to allow the Performance Agent data to populate its tables If problems persist please contact technical support at support libbard com Libbard SPI for Service Manager 1 5 0 Page 23 of 29 Customizing The SMSPI is primarily customized through its policies so administrators are not required to modify scripts and alter complex configuration files Realizing that each organization has different requirements there are number of features that have been designed into the SMSPI to make customization easier Changing Alert Thresholds Most of the SMSPI s core functionality uses the standard Measurement Threshold policy type They use basic numeric comparisons that can be altered by changing the predefined values within the policy T Operations Manager LIB OMW1 Policy management Policy groups SPI for Service Manager SMSPI Metrics Operations Manager LIB OMW1 fig Services SM SPI_0001 EE Nodes sm spI_0002 EF Tools sm sP1_0003 E Graphs sm set_ooo4 El Certificate requests sm sp1_0005 El lip Policy management fom SPI_0006 ES fig Policy groupe amp sm sP1_0007 fa Hierarchical Node Groups sare ae i E EG HPOM Self Management E Fe
15. hysical nodes only T Ignore policy owner TF Configure server based event correlation for management server dep 5 Two normal messages will appear in the OMW message console indicating that the deployment has been successful They will appear like the defined messages below 6 Installation is now complete If there are any errors encountered during the installation process they will be presented in the OMW console linked to the node the SMSPI was deployed on Libbard SPI for Service Manager 1 5 0 Page 10 of 29 Policies and Metrics SM SPI 0001 Up Down Engine Status Description For each standard NON SSL engine port that is configured the SM SPI will generate an alert when the port becomes unavailable When this error is received this means that the specified HTTP port is not responding and users are most likely being impacted Metric Type Boolean True or False SM SPI 0002 HTTPS SSL Up Down Engine Status Description For each of the SSL HTTPS ports that are configured in the sm c g file an alert will be generated when that port becomes unavailable When this error is received this indicates that the specified SSL port is not responding and users are most likely being impacted If SSL is not configured within the sm cfg file than this alert will never be triggered Metric Type Boolean True or False SM SPI 0003 Load Balancer Up Down Engine Status Description For each of the SSL HTTPS ports
16. ilable Performance Metrics Table of SMSPI Specific Metrics Metric Name Description EngineUserLoadRemainingThreads The remaining threads user slots for a particular SM engine EngineUserLoadPercent Percentage of engine consumption based on active users TotalSystemRemainingThreads Remaining threads for ALL engines on a particular server TotalSystemUserLoadPercentage Percentage of user threads user slots that are consumed on the entire system EngineHeapInMegaBytes Engine s consumed JVM heap size EngineNonHeapMegaBytes Engine s consumed JVM NON HEAP size LoadBalancerUptime Availability of SM load balancer SslUptime Availability of SSL SM engine HTTPS ports NonSslUptime Availability of standard SM engine HTTP ports ScAutoUptime Availability of the SCAuto engine aka SM Listener Libbard SPI for Service Manager 1 5 0 Page 17 of 29 Create Graph Using Design Wizard 1 Select the Service Manager application server in the left column and then Graphs gt Design a Graph HP Performance Manager tib omw1 2081 0vPM SILA cdi Most Visited Getting Started _ Erehwon Apple BA Yahoo 3 Google Maps EB YouTube Wikipedia _ News EJ Google EJ YouTube Volker Pisp Real Estate Home _ O HP Performance Manager EJ HP Defined O ito omwvt Diagnostic View Delete a Graph Instance Selection Turn O
17. ill cause errors and potentially missed alerts from the SMSPI Libbard SPI for Service Manager 1 5 0 Page 26 of 29 Changing Non Threshold Policy Names The other policies located outside the SMSPI Monitors folder can be changed without impacting SMSPI functionality It is still recommended that the same naming convention be applied to all policies for easier management of patches and upgrades Changing Polling Frequency The polling frequency is defined in the SM SPI StatusPoller policy under the SMSPI Monitors policy folder By default the collection runs every 2 minutes but this number can be changed to higher or lower value based on user preference On average the SMSPI takes less than ten seconds to run for a moderately sized installation of HP Service Manager For example if a one minute polling cycle was desired a simple change to the polling policy would resemble the following KA SM SPI StatusPoller 1 3 Scheduled Task lO x File View Help Ex Save and Close Save Help Interval Antone fo hfji HAmfo s E Schedule Summary ee Ready aa ez Libbard SPI for Service Manager 1 5 0 Page 27 of 29 Security Securing JMX Ports By entering the settings in the sm cfg file the administrator is enabling JMX access to the SMSPI Security administrators may have concerns that these ports could be accessed from outside the system If so simply use the Windows firewall
18. iscovers vertically scaled installations of HP Service Manager e Monitors for common log file process failures and availability e Alerts and reports on application specific metrics o User load per SM process in addition to composite usage example Total System Usage o Advanced application memory alarms that cause degraded performance for SM users e Dynamic discovery and automatic monitoring of scaling changes e SCAuto and Load Balancer monitoring e Outage control for on a per process basis See outage control System Requirements HP Operations Management Server OS Windows 2003 Windows 2008 Windows 2008R2 HP Operations for Windows 9 0 HP Service Manager for Windows OS Windows 2003 Windows 2008 Windows 2008R2 HP Service Manager 9 20 If your business is running another mixture of MS Windows and HP Service Manager that is not listed above please contact us at support libbard com to determine if the SM SPI will function in your environment Installation HP OMW Console Server 1 Download the SmSpi_Installer msi from www libbard com smspi and put it somewhere on the HP Operations server preferably on a local drive Libbard SPI for Service Manager 1 5 0 Page 3 of 29 2 SPI for HP Service Manager Setup Li rd E for HP Service Manager conditions Terms and 1 Preamble This Agreement signed on Apr 15 2014 hereinafter Effective Date governs the relationship between Client a d
19. l Samples SM SPI_0011 E EG Service Reports Maintenance 8 sm sP1_0020 E EQ SPI for Service Manager EZ SMSPI Log E Fa SMSPI Message a ES E SMSPI Monitors Ef SMSPI Discovery El KE Policies grouped by type m EG Policies grouped by category fa Deployment packages EF Deployment jobs HTTP Engine Port Status HTTPS SSL Engine Port Status Loadbalancer Engine Port Status Maximum User ENGINE Load by Perc Maxium User ENGINE Load by Remai Maxium TOTAL SYSTEM User Load b Maxium TOTAL SYSTEM User Load b Engine HEAP usage in MB Engine NON HEAP usage in MB SC Auto Listener Port Status Disable Thresholds If one of the SMSPI metrics is not desired than the policy can be removed from OMW or it can be disabled on a particular server using the following OMW menu option Libbard SPI for Service Manager 1 5 0 Page 24 of 29 f HP Operations Manager File Action View Favorites Window Help CEE AA ACA A A A AAA f Operations Manager LIB OMW1 Nodes lib sm1 Operations Manager LIB E Services El fii Nodes gf HP Defined Groups B lib omw1 Manager E lib smi El ER Tools ER HotFix Deployment E7 HP NNMi Web Tool ER HP Operations Mar ii Reporting ER SM PI fig Graphs i Certificate requests i Policy management 10 x A E A ES E SM Log File Monitor Ga sM SPI Internal Configuratio GA SM SPI Internal Events Ga sM SPI Application Events sM sPI_0001 amp sm sP1_0002 am
20. oaders Critical gt 800MB Individual Memory Heap Major gt 700MB Individual Memory Heap Minor gt 400MB Individual Memory Heap Metric Type Megabytes Integer 0 to Max Memory Note More information can be found on JVM Memory Management via Google Libbard SPI for Service Manager 1 5 0 Page 13 of 29 SM SPI 0020 SC Auto Listener Description Ifa SCAuto listener is configured within the sm cfg file this alert will be generated when the listener port is non responsive The SMSPI currently only monitors one port per defined SCAuto listener Metric Type Boolean True or False Tools Within the OMW console a new tool set will be installed that can be used to manage the SMSPI and its configurations While the SMSPI is designed to require minimal tailoring after installation some tools have been provided to allow the product to provide more flexibility Some of the things that can be done with the SMSPI tools are e Add and Remove certain Service Manager processes from monitoring aka Engines e Display the status of a vertically or horizontally scaled installation of Service Manager This is especially useful for operations personnel that do not have OS credentials to SM Servers e Install purchased licenses See Installation Instructions on License Invoice Libbard SPI for Service Manager 1 5 0 Page 14 of 29 Status Tool The status tool will display all the discovered Service Manage
21. ooooocciocccooccconcconccnonoconcconn nono nonnnoconcconn corn ncrnnccnnnnos 13 SM SPI 0011 Engine NON Heap Usage in Megabytes ooooooocccoocccococonccooncnancconanonnnonnocan ccoo connnnnss 13 SM SPI 0020 SG Avto List rd nd dad 14 TO A as 14 Status LOO IA o cade sate Shel a uae inated calle wastes as Aneel octet cee sade AE 15 POS EW GAS otis a e lt a e Ci 15 Remove Engine from Ignore Visio geiv oie iis 16 PI O nuts aTe eaaa EE cata sana EES 16 Graphs and Performance Dita AS a S eine Mens AS 16 Available Performance MS es 17 Create Grip Using Design Wiz lalo nac 18 Troubleshooting OPS a ai iaa 23 A A A A tees 24 Changing Alert Tito OS A ul 24 Disable Mares hold ss ia A A EEEE EAEE 24 Changing Threshold Policy Names coi cade 25 Changing Non Threshold Policy Names daa 27 Changing Polling REC Ud vote dE ease IO Acta 27 E sica 28 Copyright NOS is 28 Acknowledgments A A abun anti catalina eb 28 Trademark NOUS e o Le ld A uence tenth 28 A pane celecnsg ais ad cnsvesanchasencsdeecaslagsxsgdtemebctessuacausuacevstaneg A EE 28 Libbard SPI for Service Manager 1 5 0 Page 2 of 29 Smart Plugin for HP Service Manager The Smart Plugin for HP Service Manager SMSPI is an add on component for HP Operations that allows advanced monitoring of HP Service Manager SM without developing custom policies or scripts An average installation takes less than an hour and requires minimal tuning Overview of SMSPI Functionality e Automatically d
22. p sM sPI_0003 smM sPI_0020 SM Logfile monitor Configuration and license issues with 1 Events sent from the Service Manag Catch all internal SM SPI events HTTP Engine Port Status HTTPS SSL Engine Port Status Loadbalancer Engine Port Status Maximum User ENGINE Load a Perc Maxium User ENGINE Loac Engine NON HEAP usage in MB SC Auto Listener Port Status Logfile Entry Open Message Interface Open Message Interface Open Message Interface Measurement Threshold Measurement Threshold Measurement Threshold Measurement Threshold Ag Measurement Threshold Measurement Threshold Measurement Threshold Measurement Threshold Measurement Threshold Measurement Threshold Since all threshold monitors are externally populated it is not necessary to make adjustments anywhere else within OMW If the policy is removed or disabled the performance metrics will not be visible in HP Performance Manager To keep the metrics available in the Performance Manager it is advisable to adjust the thresholds to a different level or suppress the outputted message within the policy Changing Threshold Policy Names Normally changing the policy names on a prepackaged Smart Plugin will have some undesired results Usually customers want to discern modified policies from the set that were provided by the vendor We actually recommend this technique so that patches and upgrades can be better managed Fo
23. r engines on a particular server To run simply right click gt Launch and select an active Service Manager application server Below is an example of vertically scaled installation of Service Manager llas No Result SM SPI Status 04 22 14 17 48 lib smi SM_Controller exe spi_args status Tool Output Service Manager Smart Plugin Status Libbard Software 2014 Lead Balancer Section JMX PORT HTTP PORT HITPS PORT 9004 ONLINE 13080 ONLINE O UNDEFINED Standard Engine Section JMX PORT HTTP PORT HITPS PORT 9005 ONLINE 13081 ONLINE 13082 ONLINE 9006 ONLINE 13083 ONLINE 13086 ONLINE SC Auto Listener Section JMX PORT LISTENER PORT 9007 ONLINE 12690 ONLINE Ignore Engine If a particular engine does not require monitoring use the Ignore Engine tool in the OMW console Simply enter the engine name as it appears in the status screen in the Parameters section The example below adds Engine2 to the ignore list Fr estrarametes xi Parameters Wi koore Engana Tool Description Enter the SM SPI engine name to add it to the ignore list No messagesor a metrics will come from the specified engine Enter SM engine name as it appears in status or messages into the parameters section of the tool to xl Command SM_Controller spi_args ignore_add Parameters Engine Libbard SPI for Service Manager 1 5 0 Page 15 of 29 After the engine has had its monitoring disabl
24. r example if the customer changed ALL the SMSPI measurement policies to the following format MyLLC SM SPL_ 00 The SMSPI collector would continue sending the monitors to original format SM SPI_O0 and events would be lost This is easily remedied by modifying the main collection policy SM SPI Status Poller and adding the prefix definition to the command polprefix lt Policy Prefix gt An example is given on the next page for the MyLLC example given above Libbard SPI for Service Manager 1 5 0 Page 25 of 29 ke SM SPI StatusPoller 1 2 Scheduled Task File View Help fx Save and Close E Save Help Task Schedule Task type Command y r ES Command Command SM_Controller exe spi_args polprefix MyLLC El Execute Under agent account SAGENT_USER C Asuser Specify password r Before starting task J Send Start Message C to Acknowledgedhsa Browser Edit Start Message to Active Msg Browser r After finishing task TJ Send Success Message toAcknowledgedMsa Browser Edit Success Message toActive Msg Browser IV Send Failure Message to Acknowledged Msg Browser Edt Failure Message _ to Active Msg Browser J Append output of command as annotation to success failure message Save the policy change and redistribute the policy to the effected nodes Note Spaces and non alphanumeric are not permitted in the prefix Adding them w
25. stener sm loadBalancer httpPort 13080 JVMOption1 Dcom sun management jmxremote port 9004 sm httpPort 13081 httpsPort 13082 JVMOption 1 Dcom sun management jmxremote port 9005 sm httpPort 13083 httpsPort 13086 JVMOption 1 Dcom sun management jmxremote port 9006 sm scautolistener 12690 JVMOption1 Dcom sun management jmxremote port 9007 When unable to start the server as a service uncomment the following line to produce an output file which may contain some information from the Java JVM cmd c sm gt C process_stdout 2 gt amp 1 Libbard SPI for Service Manager 1 5 0 Page 7 of 29 7 Restart HP Service Manager and check the sm log to ensure that no problems have been introduced Deploy Policies and Instrumentation 1 In the OMW console right click on the SM application server and enter the All Tasks Deploy Instrumentation section f HP Operations Manager Operations Manager LIB OMW1 Nodes lib sm1 if File Action View Favorites Window Help es Aimlolblibmleevesly Po Ea Eg Services Normal 4 15 2014 10 25 03 AM E Eg Nodes Normal 4 15 2014 10 25 03 AM ligt HP Defined Groups Warning 4 15 2014 10 25 03 AM Eg lib omw 1 Management Server O Normal 2 4 15 2014 10 25 04 AM 4 15 2014 10 25 04 AM 4 15 2014 10 25 04 AM 4 15 2014 10 25 04 AM 4 15 2014 10 25 04 AM 4 16 201
26. uly registered company hereinafter Licensee and Libbard a duly registered company in United States whose principal place of business is United States Hereinafter Licensor This Agreement sets y 2 Click to accept the license terms and click on Install 3 A series of programs will execute and the next screen will follow when installation completes if SPI for HP Service Manager Setup Libbard Completed the SPI for HP Service Manager Setup Wizard Click the Finish button to exit the Setup Wizard Gancel 4 Confirm that the SMSPI has been installed by opening the OMW console and verifying the new policies are on the system Policy management Policy groups SPI for Service Manager Libbard SPI for Service Manager 1 5 0 Page 4 of 29 F HP Operations Manager Operations Manager LIB OMW1 Policy management Policy groups SPI for E File Action View Favorites Window Help eeo tlm SOIR ahl Humle ee eh Operations Manager LIB OMW1 3 Services RA SMSPI Discovery fgg Nodes Fal SMSPI Log iii Tools Fa SMSPI Message it Graphs Fal SMSPI Metrics i Certificate requests Fal SMSPI Monitors El Ta Policy management El l Policy groups Fa Hierarchical Node Groups El HPOM Self Management E Samples fal Service Reports Maintenance E fa SPI for Service Manager fa SMSPI Discovery Fal SMSPI Log fal SMSPI Message Fal SMSPI Metrics El SMSPI Monitors Fal Policies grouped by type F
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