IPitomy IP550 SIP IP Phone User Guide
Contents
1. Y Y 106 4 1 Programmable functions eres eere eese tette tetto nnne tnos ons tn tts ta ttn tn stas tn senta stas tn sata sensisse tns ta snae 106 IPitomy Confidential iv Table of Contents 4 T IDND iid RERO OR NUR HEEL EORR NEEOH EMO ers 4 1 2 Busy Lamp Field 4 2 State Based Soft Keys 4 2 1 TAG State ce oo ins Gitta eoi once na rm aa pu Co e ad teat tcr I Pott oto tes thc fo 42 2 Connected States 4 2 3 Incoming state 4 2 4 Outgoing States i ee tne eee rrt t ee ree eH T n ERES I eoe eSI TR IPitomy Confidential v Chapter 1 Introduction This Chapter provides an overview of the IP Phone features and capabilities The IP Phone is a device that provides voice communication over IP network IP Phone Features The IP Phone incorporates many advanced features designed to offer sophisticated functions together with easy operation Key features of the IP phone include 128 x 64 pixel based LCD with backlight 5 status icons indicating No Service DND Call Forward Conference and Voice Mail Manage four lines supporting four registrations and up to four simultaneous calls Automatic provisioning via TFTP Secondary SIP servers support Dynamic IP address via DHCP client or statically configured NAT traversal support UPnP DTMF relay through RFC2833 or SIP INFO method Multi country call progress tone sets provided Full duplex han2. 17 MWI ALERT Fast Flashing An incoming call is ringing to the phone Slow Flashing Voice messages left in voice mail server 18 Speaker Headset On in handsfree mode Slow Flashing in headset mode 19 Hold On A call is on hold Off No call is on hold 20 Mute On Mute is enabled Off Mute is not enabled 21 L1 L4 On Line is active Slow Flashing Line in on hold Off Line is available LCD Icons 22 NoServ When lit indicating the current Line is not registered No Service 23 DND When lit indicating the phone rejects any incoming call 24 FWD When lit Call forward feature is enabled for the current Line IPitomy Confidential Operation 25 3 person symbol When lit indicating the phone is under 3 way conference 26 Mail symbol When lit indicating the Line has voicemail s IPitomy Confidential 5 Operation Standby Mode In standby idle mode the IP Phone displays the line number and extension number user name in the first line of the LCD panel the network status is displayed in the second line Date and time information is displayed in line 4 Users can make and receive calls only when the IP Phone has successfully registered to a SIP server L1 2343 Louis Network Connected Sun Sep 8 05 10 EUST EEG ed e TT rell To place a call l Key in the phone number you wish to call 2 Pick up the HANDSET or press SPEAKER to dial the numb
3. Done Are you sure you wish to Restart the phone Restart Done IPitomy Confidential 3 7 4 Screen Name IPitomy Confidential Enter Screen Name option and start to setup display name Press Done to save Press Cancel to return to previous screen SIP Settings Screen Name Louis Backspace NextSpace Cancel Done Press Done to return to previous menu If Screen Name has been changed Restart message will show on the lcd screen Press Restart to restart IP phone SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show Done Are you sure you wish to Restart the phone Restart Done 88 3 7 5 Authentication Name Enter Authentication Name option and start to setup authentication name Press Done to save Press Cancel to return to previous screen SIP Settings Authentication Name Louis Backspace NextSpace Cancel Done Press Done to return to previous menu If Authentication Name has been changed Restart message will show on the lcd screen Press Restart to restart IP phone SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show Done Are you sure you wish to Restart the phone Restart Done IPitomy Confidential 89 3 7 6 Authentication Password Enter Password option and start to setup Password Press Done to save Press Cancel to return to previous screen
4. Dial the 2 call and press Blind transfer takes place LCD screen goes back to idle state Transfer key again IPitomy Confidential IPitomy Confidential L3 Network Connected Sat Jan 1 3 00 53 2 7 Call Mute Mute can be enabled only while call conversation is in progress LI 5555 Louis 3202 3202 Drop More Activate Mute Press MUTE Key Press Mute key to prohibit voice from being transmitted Incoming voice can still be heard during Mute is enabled The Mute LED is ON L1 5555 Louis 3202 3202 Drop More Deactivate Mute By MUTE Key Press MUTE Key Press MUTE key to deactivate Mute function The Mute led turns OFF L1 5555 Louis 3202 3202 Drop More IPitomy Confidential 54 2 9 Volume Control Control Ringer Volume To control Ringer volume press Volume Up or Volume Down key while in idle state The adjusted volume value will be shown on LCD for 3 seconds A ringer with changed volume burst as the confirmation LI 5555 Louis Sat Jan 1 10 38pm Ringer gt gt gt gt gt Control Speaker Volume Press Volume Up or Volume Down key when handsfree mode is acti vated The adjusted volume value will be shown on LCD for 3 seconds L1 5555 Louis Speaker gt gt gt gt Dial More Control Handset Volume Press Volume Up or Volume Down key when handset is lifted The adjusted volume value
5. Figure 1 Connecting IP Phone and Your PC IPitomy Confidential 2 Operation Chapter 3 Operation This Chapter details the operation of the IP Phone Key sequences of activating call features described in this Chapter is based on factory default settings Note Phone Faceplate Soft Keys Navigation Keys Line Keys Dialpad Function Keys Figure 2 IP Phone Faceplate Dialpad Navigation Soft and Programmable Keys 1 0 9 A Z a z Normal digits 2 Navigation Keys Navigation buttons Up Down Left and Right 4 Soft Keys Customer definable keys with text display and LED 5 Programmable Keys Customer definable keys with LED IPitomy Confidential 3 Operation Function Keys 1 Menu Provide access to the main menu in idle mode 2 Phonebook Provide access to phone book menu 3 Transfer Initiate call transfer 4 Service Access to Dialed and Missed call list 5 Hang Up Terminate an active session 6 Redial Browse recently 10 outgoing call numbers 7 Conference Enable 3 way conference call 8 Hold Hold the current call for initiating second call or switch be tween calls 9 Vol Down Decrease the volume of speaker handset and ringer 10 Vol Up Increase the volume of speaker handset and ringer 11 Speaker Headset Toggle between handsfree and headset modes 12 Mute Disable and re enable the microphone LED Indicators
6. Phone VLAN ID 1 Backspace Cancel Done VLAN Priority Enter VLAN Priority option and choose Port 0 or 1 Press Done to save or press Cancel to return to previous menu VLAN Priority 1 Port0 2 Port Show Done Port 0 Enter VLAN ID and enter ID number range from 1 4094 Press Done to save or press Cancel to return to previous menu Port 0 Priority 0 Backspace Cancel Done Port 1 Enter VLAN Priority and enter ID number range from 1 4094 Press Done to save or press Cancel to return to previous menu Port 1 Priority 1 Backspace IPitomy Confidential Cancel Done 3 6 7 Type of Service DiffServ IPitomy Confidential Enter Type of Service option and select RTP Press Done to return to previous screen Type of Service ToS 1 RTP 82 Show Done RTP Enter RTP enter RTP number Press Done to save or press Cancel to return to previous menu Type of Service ToS RTP 32 Backspace Cancel Done 3 7 SIP Settings User could configure the following SIP parameters via IP phone UI Proxy IP Proxy Port Phone Number Screen Name Auth Name Auth Password RTP Port Base IPitomy Confidential 83 SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show Done Note Before access SIP setting option administrator password is required Only Line 1 parameters are mod
7. When a call is in progress in Line 1 LI 5555 Louis 3202 Drop 45 Another call is coming in Waiting call info is displayed and Answer and Ignore soft keys shown atL2 LI 5555 Louis 3202 5555 Anderson Answer Ignore Press Answer to answer L2 screen shows up the waiting call L2 5555 Anderson Drop Press Ignore to send BYE to the waiting call IPitomy Confidential 2 2 Redial Press REDIAL Key Pressing REDIAL key while in idle state to show dialed numbers amp time on screen Use Up Down navi key to select one prefixed by Dialed Call List 1 3107 2 1245 3 3348 Detail Quit Press Detail Key To show the detailed information of the dialed call 001 INumber 3 107 Line 1 Sun Feb 1 7 00 Dial Quit Press Dial Press Dial soft key to dial out immediately LI 5555 Louis 3202 Cancel More IPitomy Confidential 47 2 3 Call Hold While call is in conversation LI 5555 Louis 3207 3207 Drop More Use HOLD Key Press HOLD Key Press HOLD key to hold current call Led of line 1 blinks slowly HOLD led turns on LI 5555 Louis 3202 3207 More Access New Line Press Line Button When access Line2 4 Line 1 is put on hold Led of line 1 flash slowly L2 Dial More IPitomy Confidential 48 2 4 Call Hold Retrieve While Line 1 is on h
8. Australia IPitomy Confidential 67 3 4 Display In this option user can configure contrast level and backlight of LCD screen Display 1 Contrast Level 2 Backlight Show Done 3 4 1 Contrast Level There are eight contrast levels could be selected by user Select Contrast Level option to change contrast level 8 of LCD screen by pressing Change button Contrast Level Contrast Level 3 Change Cancel Done 3 4 2 Backlight There are 3 backlight modes could be selected by user Always off Always on Automatic In Automatic mode user can setup Backlight on time by pressing the Advanced button Backlight Off On Auto Change Advanced Cancel Done Backlight On Time s IPitomy Confidential 68 IPitomy Confidential 10 Backspace Clear Cancel Done 69 3 5 Call Forward Three call forward modes are supported in the IP phone All Busy and No Answer User can set the following Destination number Call forward mode Period of seconds before forwarding the call active only for no answer forward Turn Off Any Call Forward Select Call Forward option and configure the IP phone Call Forward INumber Mode Off Seconds 2 Backspace Cancel Done Call Forward All Select ALL in Mode option by pressing Left Right button and setup destination phone number IP phone will
9. 3 2 6 Time Zone Bi TOMES ME 3 3 1 Set Ring Tone ea EAM OI ASIE P j 3 4 1 Contrast Level 3 42 Backlight teto GER CER RR ERE RACHAT EEUU EO s KE Eerilyr rij Mp 3 6 Network e 3 6 PAG P iiss feels Gela Coa onus Gobet on ia Coad an Gee Ma Codec osi Cos in dn Pe A Don e t ean be 3 6 2 IP AddtEess oce rote REED TOR ORE NIE TR RO IEEE RO RD I EUER UR 3 6 3 Subnet Mask ied 326 4 Gateway EE BOING CR LIH RM M M ONG lo RS A MES 3 6 6 MEAN eicit 3 6 7 Type of Service DiffServ 3 7 SIP Settings 3 7 1 Proxy IP 3 7 2 Proxy Port 3 7 3 Phone Number T 3 7 4 Screen Name 3 7 5 Authentication Name 3 7 6 Authentication Password 3 7 7 RTP Port Base 3 7 8 Auto Prov 3 8 Phone Status 3 8 1 Network Status 3 8 2 Firmware Version T n 3 6 3 Restart PHONE cct e E E PER EGG EH URDU ER ORDEN 94 3 8 4 Factory Default aero eene PR EF HG EEE ESQ HEURE ERE RENT ATE REAT E Yd 94 3 9 Password ses 3 10 PHONE LOCK CN m 100 SAL PHONE BOOK d REDI 100 3 12 Service 3 12 1 Dialed Call list ies e tee i cor eet ee tror enero Gee decor eto oe te a Pe Tb Ua ERE UE 104 3 122 Missed Calllistze cacezses sea eatem antea enimetimen nei iM 104
10. 3 8 Phone Status User can check Network Status Firmware version restart IP phone and restore factory default in this option Phone Status 1 Network Status 2 Firmware Version 3 Restart Phone 4 Factory default Show Done 3 8 1 Network Status Enter Network Status option to view the status of IP phone LinkSt Port UP LinkSt Port DOWN IP Addr 10 30 48 47 MAC Addr 00 08 5D 1A 04 36 Done IPitomy Confidential 93 3 8 2 Firmware Version Press Firmware Version soft key to view firmware version of IP phone Firmware version Version 1 0 0 0 Done 3 8 3 Restart Phone Enter Restart Phone menu Press Restart soft key to restart IP phone Are you sure you wish to restart the phone Restart Cancel 3 8 4 Factory Default Enter the administrator password before restore IP phone to default Please enter the Administrator Password Password Enter Backspace Clear Quit IPitomy Confidential IPitomy Confidential Select Factory defaults to restore or Remove local config to restore Factory Defaults 1 Factory defaults 2 Remove local config Show Done 95 Restore to Factory Defaults Factory defaults Press Default soft key Reset phone to Factory defaults Default Cancel Reset phone to factory defaults then wait for timeout to return to Restart page Setting phone back
11. Drop 1 3202 5555 Louis More VM status If current line has voice mails VM icon will be lit on top of LCD screen No Serv DND FWD li LI Sat Jan 1 9 14am 5555 Louis 2 12 Line Status Line function Each LED of the line hard key shows the status of the line The following table provides a description for each LED status 58 IPitomy Confidential Activity Light Definition Idle Off There is no call activity for the line Off hook or during a call On A call is connected to the IP phone on this line Ringing Fast flashing A call is ringing at this line On Hold Slow flashing This line is on hold IPitomy Confidential 59 3 Programming via Phone UI You can access specific options for the IP phone using the UI via the keypad There are 10 configurations in the Programming manual include Language Time and Date Tones Display Call Forward Network SIP Settings Phone Status Password Phone Lock Menu Category Press MENU key to enter the programming menu Press Up and Down to change selection Menu List 1 Language 2 Time and Date 3 Tones 4 Display Show Done Note If the parameters being modified are line related only line 1 will be set IPitomy Confidential 60 3 1 Language Select Language or press item numb
12. 5521 Proxy Server 10 30 43 204 Proxy Port saan Backup Proxy Server Backup Proxy Port 5060 Quiound Proxy Server Outbound Proxy Part 5082 Registration Penod Basic SIP Authentication Settings Screen Name Phone Number Authentication Name Password The name displayed at the very right to LCD line 1 Also the name used when sending INVITE method The phone number used in INVITE method and also the number others can call you The authentication name used when server requests to The authentication password used when server requests to Basic SIP Network Settings Proxy Server Proxy Port The SIP proxy and Registrar server where all signaling packets headed for The port number of the proxy registrar server Default is 5060 Backup Proxy Server The backup SIP proxy and Registrar server where all sig naling packets headed for Backup Proxy Port Outbound Proxy Server The port number of the backup proxy registrar server The outbound proxy server where all signaling and voice packets headed for Default is 5082 Outbound Proxy Port The port number of the outbound proxy server IPitomy Confidential 35 Advanced Administration Registration Period The period when the line should re send the REGISTER method IPitomy Confidential 36 Appendix A Troubleshooting This Appendix covers the most likely problems and their solutions This chapter covers some
13. Boot Version Datertime 14 0422 Ape 28 2008 Figure 6 Status Screen Indicates the LINK status of ports 0 and 1 MAC Address Firmware Version The MAC address of the IP phone The application firmware version Boot Version The current version of the boot loader Date Time The build date and time of the application firmware IPitomy Confidential 19 Setup Phone Lock Screen This page allows you to lock the phone and the only phone numbers allowed to dial out when phone is locked Emergency Dis Pharr 3111922 112 11 Lock fhe phoma Iri IPitomy Confidential 20 Setup Soft Keys Screens These two pages Softkeys 1 10 and Softkeys 11 20 allow you to define the feature of each of the 6 soft keys amp SE te t v L One of 10 features can be selected for each soft and programmable key the features are None Leave the key as a blank entry Speed dial You can dial to a person Label with the pre defined number Value through the pre defined Line The Labels can be seen beside the soft key when phone is in idle connected incoming and outgoing states Do Not Disturb The DND feature can be turned on off by pressing the soft key DND label displays beside the soft key and can be seen when phone is in idle connected in coming and outgoing states BLF This is a server specific feature which monitors other phone
14. SIP Settings Password 3202 Backspace Nextpace Cancel Done Press Done to return to previous menu If Password has been changed Restart message will show on the lcd screen Press Restart to restart IP phone SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show Done Are you sure you wish to Restart the phone Restart Done IPitomy Confidential 3 7 7 RTP Port Base Enter RTP Port Base option and start to setup the base number of RTP port Press Done to save Press Cancel to return to previous screen SIP Settings IRTP Port Base 3000 Backspace Cancel Done Press Done to return to previous menu If RTP Port Base has been changed Restart message will show on the lcd screen Press Restart to restart IP phone SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show Done Are you sure you wish to Restart the phone Restart Done IPitomy Confidential 3 7 8 Auto Prov Enter Auto Prov option starts the auto provision process Current im plementation works with some Asterisk IP PBXs such as IP1000 and IP1500 soon Auto Prov Extension Number 3400 Backspace NextsSpace Cancel Done Press the desired extension number 3400 in this example and press Done key The auto provision process starts negotiating with the PBX for establishing a correct extension IPitomy Confidential 92
15. Tme Zone RTF Global VLAMH Enable Parto LAN IO Prooty D Poni LANIO Priodfy 1 Figure 4 Network Screen Network Screen Network Screen This screen allows you to set up the network configuration EiEnabie miEnahie EiEnsble ETE Chi Hing Eirg Acta e LiEnahle Basic Network Settings DHCP If selected the IP Phone will obtain its IP address and related information from a DHCP Server Select this option only if your LAN has a DHCP Server Network Settings If DHCP is not selected you must assign the following data to the IP Phone e IP Address The IP Address of this device e Subnet Mask The Subnet Mask associated with the IP Address above Enter the value used by other devices on your LAN The default value 255 255 255 0 e Gateway The IP Address associated with the IP Address above e Primary DNS The primary domain name server e Secondary DNS Some networks also provide a secon dary domain name server Advanced Network Settings IPitomy Confidential Setup UPnP NTP Time Servers This option provides the NAT traverse of an IP phone behind a NAT router If selected the IP Phone will obtain the public gateway IP address and the RTP ports mapped from UPnP server Select this option only if your LAN has an UPnP Server Checking this button enables the NTP protocol to obtain time and date from Internet Time Server 1 3 Specifies the NTP time se
16. common problems that may be encountered while using the IP Phone and possible solutions to them If you follow the suggested steps and the IP Phone still does not function properly contact your dealer for further advice General Problems Problem 1 Solution 1 Problem 2 Solution 2 IPitomy Confidential Can t connect to the IP Phone to configure it Check the following The IP Phone is properly installed LAN PC connections are OK and it is powered ON Ensure that your PC and the IP Phone are on the same network seg ment If you don t have a router this must be the case If your PC is set to Obtain an IP Address automatically DHCP client restart it Can t make changes effective immediately after setting via web or keypad Some of parameters cannot be effective right after settings please make sure the changes are saved and restart your phone and check if the changes take effective Generally speaking if the changes are made to network and or SIP a phone restart will be necessary Appendix B Specifications IP Phone Model VoIP Signaling Protocol Voice Codecs Network Interface Keypad LCD LED Indicators Power Adapter Dimensions Operating Temperature Storage Temperature Regulation IPitomy Confidential IP550 Session Initiation Protocol SIP G 711 G 729AB G 722 2 RJA5 10 100 Mbps Ethernet ports to PC and LAN 44 keys Standard keypad 12 Navigation Keys 4
17. forward any incoming call to destination phone number Call Forward INumber 3202 Mode ALL Seconds 2 Backspace Cancel Done L1 1111 Louis Network Connected IPitomy Confidential 70 IPitomy Confidential Sat Jan 1 12 30am CFWD 71 Call Forward No answer Call Forward Busy IPitomy Confidential Select NoAns in Mode option then setup destination phone number and the period of seconds IP phone will forward any incoming call to desti nation phone number if it is not answered in the specified period The period is adjustable when the Seconds field is active and Left Right button to decrease increase Call Forward INumber 3202 Mode NoAns Seconds 5 Backspace Cancel Done LI 1111 Louis Network Connected Sat Jan 1 12 30am CFWD No Answer Select Busy in Mode option then setup destination phone number IP phone will forward any incoming call to destination phone number if it is already in use one line is busy Call Forward INumber 3202 Mode Busy Seconds 5 Backspace Cancel Done LI 1111 Louis 72 IPitomy Confidential Network Connected Sat Jan 1 12 30am CFWD Busy 73 When enter Network option IP phone will require user to enter administrator password Total are 7 items in cluded in Network option DHCP IP Address Subnet Mask Gateway DNS VLAN Type of Servi
18. is led by a To access a sub menu press the navigation key to choose and press associated softkey to examine change the settings The Menu key allows you to enter the main menu Pressing this key in menu mode moves back to the main menu To access a sub menu press the navigation key and the soft key s Entering IP Address Use the numeric keys to enter IP address and net mask Use Dot Soft key to input dot For more operational details please refer to Appendix C MMI specifications IPitomy Confidential 12 Using the Menu Menu Tree 1 DHCP 2 IP Address 3 Subnet Mask 4 Gatewav 5 DNS 6 Auto Provision 7 VLAN Tvoe of Service When settings are changed it is required to save the settings and reboot IP Phone Note IPitomy Confidential 13 Chapter 5 Web Setup The IP Phone can be configured via Web browser The built in Web server pro vides a user friendly interface for setting and modifying parameters Overview This chapter describes the setup procedure for configuring the IP Phone from a web browser After changing the settings some new settings won t take effect until being saved and IP phone restarted Use the Reset button on Note the Reset screen to restart the IP Phone Configuration Program The IP Phone contains an HTTP server This enables you to connect and configure via web browser Your web browser must support JavaSc
19. to Factory Defaults After timeout Press Restart soft key to restart IP phone or Cancel soft key to return to previous menu Are you sure you wish to restart the phone Restart Cancel Remove Local Config IPitomy Confidential 96 Remove local config By pressing Default soft key Remove local Config setting Default Cancel Removed phone back to local config then wait for timeout to return to Restart page Remove local config After timeout Press Restart soft key to restart IP phone or Cancel soft key to return to previous menu Are you sure you wish to restart the phone Restart Cancel IPitomy Confidential 3 9 Password User can change user s password in this option Old Password New Password Select User Password option Current Password Password Enter Backspace Clear Quit Enter old password then press Enter soft key to confirm Current Password Password 1234 Enter Backspace Clear Quit Enter new password then press Enter soft key New Password Password 5678 Enter Backspace Clear Re enter Password IPitomy Confidential Quit Re enter new password again the press Enter Password Changed will show on the screen for a few seconds then return idle state 98 New Password Password 5678 Enter Backspace Clear Quit
20. will be shown on LCD for 3 seconds LI 5555 Louis Handset gt gt gt gt gt Dial More IPitomy Confidential 55 2 10 Voice Mail Voicemail icon The envelope icon wa appears when voice messages exist The number shown indicates how many messages you have No DND FWD ak ra Serv LI 5555 Louis VoiceMail 3 0 1 Missed Call Sat Jan 1 10 38pm IPitomy Confidential 56 There are 5 status icons supported on top of LCD screen to indicate specific status The status are Registration DND Forward 3 way conference amp Voice Mail Registration status If the registration of current line is failed No Service icon will be lit on top of LCD screen No DND FWD ak M4 Serv LI 5555 Louis Sat Jan 1 9 14am DND status If DND is enabled per phone DND icon displays the status of DND No DND FWD ak mM Serv LI 5555 Louis Sat Jan 1 9 14am Forward status If forward is enabled on current line or per phone forward icon will be displayed on top of LCD screen IPitomy Confidential 57 No Serv DND FWD ai LI Sat Jan 1 9 14am 5555 Louis 3 ways conference status If a conference call is on going Conf icon will be lit on top of LCD screen No Serv DND FWD li LI 2 3203
21. 2 Press the associated soft or programmable key 3 The call can be made to the value via line specified For more detailed operation information please refer to Chapter 5 Do Not Disturb The IP Phone provides Do Not Disturb feature via soft or programmable keys Unlike many other features provided in the phone the DND is provided as a phone feature That is once enabled or disabled the phone will reject or receive incoming calls To set the DND 1 Set up in the web page either in Softkeys 1 10 Softkeys 11 20 or Programmable Keys page the correct type and the states 2 Press the associated soft or programmable key The DND feature is enabled or disabled ios Using Headset When Speaker key is pressed twice handsfree will be replaced by headset automatically Placing Calls Using Headset Press Speaker key twice will automatically seize a line just like user goes off hook IPitomy Confidential 9 Operation Switch Audio Between Headset and Speaker Pressing Speaker key while in headset mode switches the audio paths from headset to speaker Pressing Speaker key while in speaker mode switches the audio paths from speaker to head set Terminating Calls Using Headset Pressing Hang Up key when conversation is in progress will end the call IPitomy Confidential 10 Operation Using Phone Book Pressing Phonebook key to enter phone book menu Press Add New to add la new entry Detail Delete Se
22. Detail soft key to access this item Press Quit to return previous screen 1 David HOME 3202 Line 1 Dial Set Label Edit Quit Press left right navigation To change the attribute of the record either HOME OFFICE or key MOBILE is available for the attribute Press Set Label to set it 1 David MOBILE 5899983 Line 1 Dial Delete Set Label Edit Quit Dial out Press Dial soft key to dial out LI 1111 Louis IPitomy Confidential 101 Edit Delete IPitomy Confidential 3202 Cancel More Press Edit soft key to edit current entry Press up down navigation key to edit name phone number access line Louis 3202 Line 1 Save Backspace Cancel Press Save soft key to save this entry Press OK soft key to return phone book list menu Entry Saved OK Press Delete soft key to delete the selected entry 102 Item is Erased Add New Press Add New soft key to add a new phone book entry Use up and down navigation key and keypad to edit name number and line Name Joseph Number 3203 Linel Save Backspace Cancel Save new entry Press Save soft key to save the new entry And press OK to return phone book menu Entry Saved OK 3 12 Service User can press SERVICE predefined key to access Dialed Call list and Missed Call list Press SERVICE key Dial Call list and Miss Call list a
23. EXI 3 Rewos gvccex post pio awasi dai pee FICCEXT Enter pos proces event inflkeys Saltheye 12 20 S FWCCEXT Exit port process event smmabln Kays ctory Liet FEM 5 BWN vea oti sip wserch Pree FWCW 5 BWN vra oti sip wserch Pree FIM 5 BWN vta oti sip wserch Pyepe D KAM 5 BRWN rcu oti sip wserch Prete FAM 5 BRWN rvcu oti rip wserch Pyeke S FAM 5 BWN yvr oti sip wserch Pree KAM 5 BNCW veu oti sip sserch Pree FIM 5 BYU vra oti sip wserch Pree KAM 5 BYN roca oti sip wserch Pree ww gt BES onligure mwao Sel log vent Lon IPitomy Confidential 32 Chapter 6 SIP Related Settings This Chapter explains when and how to use the IP Phone s VOIP feature Global SIP Screen The page allows you to set up SIP parameters that apply to all four lines Expicit MW Subserption Expicit MUM Subscrption Pernod Session Timer T Tener T2 Tener Transaction Tener Transport Protocol Registration Fated Retry Timer BLF Subscription Penod RTP Settings Base RTP Part DTMF Method SIP Signaling Port GN ol w GL ol w SA ol owe G7 vl v DEnable DEnable nrEnable DO Enable D Enable gao 1600 500 anoo s000 ULE 60 30D SOO RCX e 5064 Advanced SIP Settings Explicit MWI Subscrip Enable Disable the subscription of message waiting tion Explicit MWI Subscrip Specify the period of re subscribe for the message waiting tion
24. Fixed Function keys 12 Soft Keys 6 Programmable Keys 6 Line Keys 4 128 x 64 Hi resolution Pixel Based LCD with Backlight and five status icons 1 for Incoming ring and Message Waiting 4 for Line keys 3 for Mute Hold and Speaker Headset Keys 12 for Soft and Programmable Keys for Ethernet Link Status 5V 1A DC External 802 3af Power Over Ethernet 185mm W 240mm D 120mm H 0 C to 40 C 20 C to 70 C CE FCC Class B 38 Appendix C Comment MMI Specifications 1 Display Rule LCM visual space has 128x64 pixels and one line of icons Each character is designed to use 8x6 pixels Totally LCM display area can afford 8 lines and 21 characters per line Icons Icons show some specific status of the phone including No Service for registration information DND for Do not disturb Forward for call forwarding Conference for 3 way conference amp Voicemail for indicating voice mail existence Line 1 5 Lin1 5 are for showing the phone states and call information Phone states include network status and time information Call information includes the outgo ing incoming call information and the registration line information Line 6 8 Line 6 8 are for operations of soft keys Two type of soft key are contained in SP550 pre defined and state based soft key Predefined keys are fixed name value in SP550 User could define up to 20 sets of state based soft key 1 1 Idle Display D
25. IPitomy IP550 SIP IP Phone User Guide IPitomy Confidential Table of Contents Table of Contents CHAPTER 1 INTRODUCTION ueccccccsssssssssssssssssssssscsccsssssssssssssscsssssssesececessesssssssssssssssssseeeeseesesssnsnssseese 1 IP Phone Features Package Contents CHAPTER 2 INSTALLATION jnnn jn CHAPTER 3 OPERATION ue tin IERI ME ARR Ru uida iuba ga in Dui 3 Phone Faceplate 3 Dialpad Navigation Soft and Programmable Keys sse 3 0 9 t A gt Z az sss 3 Navigation Keys sss 3 SOf Keys siete nete titel 3 Programmable Keys sss 3 Function KEYS sasear n e EGER RR AE AS E A edet A A tesie Miete E EE ne 4 MOT aa EE OERA 4 Phonebook d Transfer ess one An RRN 4 YAA A AEE EE 4 3 person symbol sss 5 Mail symbol scssi iii 5 Standby Mode Making a Telephone Call sesesesesssesososososororsesesesesesesesesesesesesosososososororesssesoreseseseeorororororesererererseseseseseseseseeee Dialing from the Call List Last Number Redialing Calling From Missed Call E180 rara oiii lasts in a oats sel Meas a a Me Di E aa 7 Calling From Called Tast 5 oe HA R SC EO IERI GR UE NA eR YN e edes 7 IPitomy Confidential ii Table of Contents Answering ACAM 7 jr OER R A OSET T 8 Volu
26. Lock Screen a Soft Keys Programmable Keys Screen ssssssssssssssssrsssssssserssssssscsssssssseessssssscsesscssssesscsssssssessessssessassessessssessnserees Preferences Screen s4 ReSet AIddcle m Gall Forward Screen cocer eese eee tese eo iae d eee ea aeos a cre o eae ca seen d cotssenesoustssasevedssosesoaveestossssasouetsvaspesieveaces System Configuration Backup Screen 28 Configuration Server Screen 29 Firmware Upgrade Screen 30 Set Log Level Screen 31 Event r 32 CHAPTER 6 SIP RELATED SETTINGS oecscsssssssssssssssssssssssssssssssssssssssssssssessssssssssssesssessssssseesssees 33 Global SIP SCreeinsscccsss secsssscsscacesaccvacasseassccessconsenscedscvssaussdeacevatesadccasenacestanssaasaevdosbigasdcsdaucvesoveesvaneseeessesste 33 Line Sereng ARMM M E asarei 35 APPENDIX A TROUBLESHOOTING Wsssssssssssssssssssssssssssssssssssssssssessssssssssssssssssssssssesssssssssssssseeesee 37 Overview se Y General ProplemS sisccccsssscacssecssscenessesevsessassssasssesevescsssevessesbcosssevavesescesseacassectsssevesesasesebenedevesessssusesssesesesncssose 37 APPENDIX B SPECIFICATIONS TP PHONE oreet eere EN eene eor OPORTERE Ie e PIER E oT Ub O ee S UNOC Ie EP EX Ve LEE LEESE LOR TENTI EPIRI VET S ONU ELE P NEVER L UR UR eR APPENDIX C MMI SPECIFICATIONS c
27. Password Changed OK Wrong Password If Enter wrong password then press Enter soft key to Re enter password again If Re enter wrong password then it will be showed Invalid Pass word and system will auto return to previous menu Current Password Invalid Password Quit Current Password Password Enter Backspace Clear Quit IPitomy Confidential 3 10 Phone Lock User can enable Phone Lock function in this option Select Phone Lock option Press Lock to lock the IP phone and return previous screen or press Cancel to return previous screen Phone Lock Lock the phone Cancel Lock LCD screen shows phone is locked in idle mode L1 2552 Louis Network Connected Phone is locked Sun Sep 8 21 04 3 11 PHONE BOOK User can press PHONE BOOK predefined key to access or edit phone book of the IP phone Press PHONE BOOK key to enter phone book mode and press up or down key to look for each user 1 Louis 2 Remus 3 Michael 4 Eugene Detail Delete Search Add New Quit Search IPitomy Confidential 100 Press Search soft key to look up Enter first digit to search in phone book list amp Phone book list will be shown in order Searching appears when searching is in progress Press Quit to return previous screen 1 David 2 Eugene 3 Michael 4 Remus Backspace Search Quit Detail If any entry found Press
28. Period Session Timer The session timer defined in draft sip session timer The T1 timer defined in RFC 3261 T1 Timer T2 Timer The T2 timer defined in RFC 3261 Transaction Timer Transport Protocol Registration Failed The T4 timer defined in RFC 3261 UDP or TCP can be selected UDP recommended The timer to retry registration when several tries have failed Retry Timer IPitomy Confidential 33 Advanced Administration BLF Subscription Period RTP Settings Base RTP Port DTMF Method SIP Port Setting The period that re send the SUBSCRIBE for BLF monitor ing Specify the base port number for voice packets The method to carry the DTMF information during a con versation can be RTP RFC2833 or SIP INFO SIP Signaling Port Preferred Codec in Order Preferred Codec Specify the SIP signaling port number for SIP packets ex changes default is 5060 Total of four voice codecs G 711u G 711A G 722 and G 729 can be selected in order 1 denotes the most prefer able and 4 the least Silence Suppression Enable Disable the silence suppression Silence packets small packets will be sent when enabled and user is not talking IPitomy Confidential 34 Advanced Administration Line Screens These four pages allow you to set up the phone specific information and the SIP servers for each Line Screen Name 5552 Phone Number 5152 Authentication Name S552
29. aira mm IPitomy Confidential 28 Setup Configuration Server Screen The page allows you to set up the configuration server parameters using TFTP protocol suitable for an auto provisioning system The flow and contents of auto provisioning can be various with different projects Slem informs Moda No Duration LL LIE Glohal Se Line 1 Line line Line 4 ation Serve Fireeware Upgrade euni ves Settings TFTP Server Specify where the TFTP server is located Auto Resync Mode It can be NONE Configuration Files Firmware Upgrade or BOTH Duration Defines how long the period the phone should be re synchronize with the server settings IPitomy Confidential 29 Setup Firmware Upgrade Screen The page allows you to upgrade the application firmware SP550 Tho apap ado Terni e Khe medi 16 Be d sifoaded aed stored om yor PC malor E vs File Pai Wu mE IPitomy Confidential 30 Setup Set Log Level Screen The page allows you to set the levels of debug logs Telephony 5P DSP Dial Parr others IPitomy Confidential 31 Setup ent Logs Screen The page allows you to see the debug logs specified by the log levels The message logs help to debug the troubles you are encountering SP550 S KAOUENT 3 Melinda rvtcex pre proc matan FEXEXT 3 Melinda cwccext pre process FCCEXT 3 ogvccext Display displaypat FX
30. arch Add New Quit Create Contacts Press Add New to start editing Use keypad to input name and number Name Number Line1 Save Backspace Cancel Use Navigator up down keys to choose the field to enter Use Navigator left right keys to choose if it is either Home Mobile Office number of the added name Press Save if you want to record the entries For more operational details please refer to Appendix C for MMI specifications Delete from List Choose the item you want to delete the one with a leading and press Delete key 1 Louis 2 Remus 3 Eugene 4 Edison 5 Melinda Detail Delete Search Add New Quit Call from List Select the item you want to call the one with a leading press Detail key and then press Dial 4 Edison HOME Line3 Dial SetLabel Edit Quit For more operational details please refer to Appendix C for MMI specifications IPitomy Confidential 11 Chapter 4 Using the Menu The LCD panel provides functions that allow you to read and modify IP Phone s settings You can navigate through the menu and access these func tions by using the keypad Please note that if the settings are line related parameters only Line 1 is configured Accessing Menu Functions The IP Phone implements a menu tree that allows you to display and modify the current settings Each sub menu in the tree is represented by a number and each active item
31. ccccssssssssssssssssssssccscsscssssssssssssssssscssssseeceessssssssssssssecesseeeees 39 1 DISPLAY RULE MM 39 O 39 IPitomy Confidential iii Table of Contents 2 BASIC n M 40 2 1 Placing Answering and Ending Calls eese eene entente tnnt n stata tn stata enata stata tasa statu 40 DAL Placing Calls E 40 Inter Digit Timeout eet 40 2 13 Incoming Call ciet t re PH ERR DEO EH EIER ERR EEG Ee 44 2 1 3 1 Waiting Call n are 45 2 2 Redial 47 2 3 Call Hold 48 2 4 Call Hold Retrieve 49 2 5 3 Way Conference lt 50 2 6 Call Transfer 51 2 6 1 Attended Transfer trente estera re LC UR MEE Do EVE VET VE SET PR ede ENT 51 26 2 Blind Lratsfera at rt E OR ERBEN Eo 52 2 7 Call Mute ds 2 9 Volume CORn YOL i sieaie eene sees eevo ees cce tee pere ene seva ce es aevo ondes diaper ep oe savaS vere eee Ve ee Eg one END eov ee eR ee iS 55 VAM VOICE MUI ET ROREM 2 11 Status Icon af D U2 LAMG SUAUUS EE EUER 3 PROGRAMMING VIA PHONE UL cssccsssssccssssecsssscccssssccssssscssssccesscssssssscssscscssssssssacsessnsscsssssssssesesees 60 JU 3 2 Time ANG Date RE 3 27 TAT S CLV Ch teehee accesses sats A es EE aerate ste sna NS LL LN CL ULM mumsnet ge 3 2 2 Time Format
32. ce Select Network option and then enter administrator password The default is 1234 Please enter the Administrator Password Password Enter Backspace Clear Quit Enter Network Setting option list and start to configure Network Settings 1 DHCP 2 IP Address 3 Subnet Mask 4 Gateway Show Done 3 6 1 DHCP Enter DHCP option and select Yes or No Press Done to save and return IPitomy Confidential 74 to previous menu Network Settings Use DHCP Yes Change Cancel Done Press Done and restart message will show on LCD screen if this option has been changed Press Restart to restart IP phone Press Cancel to return to previous menu Are you sure you wish to Restart the phone Restart Cancel IPitomy Confidential 3 6 2 IP Address IPitomy Confidential Enter IP Address option and setup IP address of IP phone if DHCP mode is No Press Cancel to abort this option Press Done to save IP address and return to previous screen Network Settings IP Address 10 30 48 47 Backspace Dot Cancel Done Press Cancel to return to previous menu Network Settings 1 DHCP 2 IP Address 3 Subnet Mask 4 Gateway Show Done Press Done and restart message will show on LCD screen if this option has been changed Press Restart to restart IP phone Press Cancel to r
33. ds free operation Configuration through keypad or integrated web interface Asterisk PBX features support Maintaining call records for 10 dialed calls and 10 missed calls Up to 200 records of personal phone book Dialing from call records Six ring tones supported Adjustable voice volume Message waiting indicator Two 10 100Base T Ethernet switch interfaces connect to LAN and a PC Package Contents The following items should be included The IP Phone Stand Handset Spiral handset connecting cable Power Adapter One Ethernet UTP cable If any of the above items are damaged or missing please contact your dealer immediately IPitomy Confidential 1 Chapter 2 Installation This Chapter covers the physical installation of the IP Phone Requirements e Network cables Use standard 10 100BaseT network UTP cables with RJ45 connectors e For Internet Access an Internet Access account from ISPs and either a DSL or Cable modem is required Procedure 1 Connect the Handset Connect the handset to the jack on the left hand side of the IP phone 2 Connect to the Network Use standard Ethernet cable to connect the network to the LAN port on the IP Phone Connect your PC to the PC port on the back of the IP Phone as shown in the diagram below 3 Power Up Connect the supplied power adapter to the IP Phone and power up Use only the power adapter provided Using a different one may cause hardware damage
34. dset or press Line key or speaker to dial out 41 LI 5555 Louis 3202 Cancel Answered Remote answers Remote end answers LI 5555 Louis 3202 Drop IPitomy Confidential 2 1 2 Ending Calls While in a call conversation LI 5555 Louis 3202 Drop More Hang Up or press Hangup key or Drop softkey Handset or Hangup key Hang up the Handset or press Hangup key or Drop softkey call is termi or Drop softkey nated and display is changed to show idle state message pressed LI 5555 Louis Network Connected Sat Jan 1 3 00am Remote End Terminates The Call During call conversation LI 5555 Louis 3202 Drop More IPitomy Confidential Remote released 2 1 3 Incoming Call Answer ignore Missed Calls IPitomy Confidential BYE method is received from remote end LCD back to idle state LI 5555 Louis Network Connected Sat Jan 12 3 01am When an incoming call on linel LI 5555 Louis 3202 Remus Answer Ignore Press Answer soft key to pick up call Press Ignore soft key to reject call and the missed calls counter will be increased by 1 LI 5555 Louis 3202 Remus Drop 44 2 1 3 1 Waiting Call IPitomy Confidential Missed Calls counter will show on idle screen if user misses calls LI 5555 Louis Network Connected 4 Missed Calls Sat Jan 1 2 11am
35. e number to which you want to transfer the call After the party answers the call press Transfer key again to transfer the call For more detailed operation information please refer to Appendix for MMI specifications Making the Second Call To make the second call 1 Press Hold key The first call will be put on hold 2 Press another Line key and dial the second number when you hear the dial tone After the second party answers the call you may switch between the two calls by pressing the associated Line key For more detailed operation information please refer to Appendix for MMI specifications IPitomy Confidential 8 Operation Switching Between Two Calls To switch back and forth between the first and the second call press the associated Line key For more detailed operation information please refer to Appendix for MMI specifications 3 Way Conferencing To start a 3 way conference you ll need to press Conference key to hold the 1 call and make another call When the 2 call is established press Conference key again for 3 way conference For more detailed operation information please refer to Appendix for MMI specifications Using Speed Dial The IP Phone provides user specific speed dial feature via both soft keys and programmable keys To set the speed dial number 1 Set up in the web page either in Softkeys 1 10 Softkeys 11 20 or Programmable Keys page the correct type label value and line
36. er L1 Louis 3202 Cancel You can also pick up the HANDSET or press the SPEAKER first then dial the number Dialing from the Call List The IP Phone stores the last 10 called and 10 missed calls Each of the stored numbers is represented by a code from 1 to 10 with 10 representing the most recent number You can access the stored phone numbers by pressing the navigation key and press soft key 1 to check the details of the number Last Number Redialing To redial one of 10 most recently called numbers 1 Press Redial the LCD panel shows the first 5 most recently called numbers of 10 1 1200 2 1232 3 1203 4 2345 5 1222 Detail Quit M Press the up down navigation key to the desired number user may click all the way downwards with the up down navigation key to get the 10 number WwW Press Detail for checking the chosen account B Press Dial or Quit to dial or quit to the upper menu The Dial or Quit to dial function has to be first defined in soft keys settings in the webpage See manual Page 21 IPitomy Confidential 6 Operation To quit the redial menu press Menu or Quit soft key Calling From Missed Call List To call one of the 10 last missed calls Press Service button to check the missed call list 2 Press the defined associated soft keys to make call or quit For more detailed operation information please refer to Appendix for MMI specifications Call
37. er to enter Language menu After changing the language setting all of display LCD screen menus services options configuration parameters etc display in that language Only one language is active at the same time i e a download of a new language pack is required for each language change ISO 8859 1 font set is supported all fonts except English needs verifications from customers Menu List 1 Language 2 Time and Date 3 Tones 4 Display Show Done Press Change soft key to select Language setting Language English Change Cancel Done SP550 supports the font set defined in ISO 8859 1 IPitomy Confidential 61 3 2 Time and Date Following options allow user to customize IP phone settings Time Server Time Format Time Zone Time and Date 1 Time Server 2 Time Format 3 Time Zone Show Done User can press up and down navigation key or option number to select the option and configure the IP phone IPitomy Confidential 62 3 2 1 Time Server Select Time Server option to configure time server Time and Date 1 Time Server 1 2 Time Server 2 3 Time Server 3 Show Done Set up Time Server 1 3 Use keypad and soft keys to setup IP address Time Server 1 Time Server Address 0 0 0 0 Backspace Dot Cancel Done 3 2 2 Time Format In this option user can change time format between 12h a
38. eturn to previous menu Are you sure you wish to Restart the phone Restart Cancel 76 3 6 3 Subnet Mask Enter Subnet Mask option and setup Subnet Mask address of IP phone if DHCP mode is No Press Cancel to abort this option Press Done to save Subnet Mask address and return to previous screen Network Settings Subnet Mask 255 255 255 0 Backspace Dot Cancel Done Press Cancel to return to previous menu Network Settings 1 DHCP 2 IP Address 3 Subnet Mask 4 Gateway Show Done Press Done and restart message will show on LCD screen if this option has been changed Press Restart to restart IP phone Press Cancel to return to previous menu Are you sure you wish to Restart the phone Restart Cancel IPitomy Confidential 71 3 6 4 Gateway IPitomy Confidential Enter Subnet Mask option and setup Subnet Mask address of IP phone if DHCP mode is No Press Cancel to abort this option Press Done to save Gateway IP address and return to previous screen Network Settings Gateway IP Address 192 168 1 1 Backspace Dot Cancel Done Press Cancel to return to previous menu Network Settings 1 DHCP 2 IP Address 3 Subnet Mask 4 Gateway Show Done Press Done and restart message will show on LCD screen if this option has been changed Press Restart to restart IP phone Press Cancel to return to
39. ft key work in this state Predefined soft keys will show on this state first press More soft key to show Stated Based soft keys LI 1111 Louis 3202 Drop More Press More Press More soft key to switch soft key page L1 1111 Louis 3202 SP1 3203 SP2 Callers DND More IPitomy Confidential 110 4 2 3 Incoming state Incoming state The phone is ringing Check table 4 1 to see which types of soft key work in this state Predefined soft keys will show on this state first press More soft key to show Stated Based soft keys LI 1111 Louis 3202 Answer Ignore More Press More Press More soft key to switch soft key page LI 1111 Louis 3202 SP1 3203 SP2 Callers DND More IPitomy Confidential 111 4 2 4 Outgoing state Incoming state The far end is ringing Check table 4 1 to see which types of soft key work in this state Predefined soft keys will show on this state first press More soft key to show State Based soft keys LI 1111 Louis 3202 Cancel More Press More Press More soft key to switch soft key page LI 1111 Louis 3202 SP1 3203 SP2 DND More IPitomy Confidential 112
40. ified IPitomy Confidential 84 3 7 1 Proxy IP Enter Proxy IP option and start to setup IP address of Proxy Press Done to save Press Cancel to return to previous screen SIP Settings Proxy Server 10 30 48 201 Backspace Dot Cancel Done Press Cancel to return to previous menu Press Done then Restart to restart IP phone SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show Done Are you sure you wish to Restart the phone Restart Done IPitomy Confidential 3 7 2 Proxy Port Enter Proxy Prot option and start to setup port number of Proxy Press Done to save Press Cancel to return to previous screen SIP Settings Proxy Port 5060 Backspace Cancel Done Press Done to return to previous menu Press Restart to restart IP phone SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show Done Are you sure you wish to Restart the phone Restart Done IPitomy Confidential 3 7 3 Phone Number Enter Registrar Server option and start to setup IP address of Registrar server Press Done to save Press Cancel to return to previous screen SIP Settings Phone Number 3106 Backspace NextSpace Cancel Done Press Done to return to previous menu Press Restart to restart IP phone SIP Settings 1 Proxy IP 2 Proxy Port 3 Phone Number 4 Screen Name Show
41. ing From Called List To call one of the 10 last called list 1 Press Service button to check the called list 2 Press the defined associated soft keys to make call or quit checking For more detailed operation information please refer to Appendix for MMI specifications Answering a Call When someone calls you the caller s name and number are displayed on the third line of the LCD panel To answer the call simply pick up the HANDSET or press Speaker Headset button L1 Louis 3203 Remus Answer Ignore For more detailed operation information please refer to Appendix for MMI specifications IPitomy Confidential 7 Operation Muting a Call You may mute the microphone during a call by pressing Mute key To re enable the micro phone press Mute key again When mute function is enabled the MUTE LED is turned ON Volume Adjustment The volume for the receiver and speaker can be changed during a call Use Volume Up and Volume Down keys to adjust the volume Changing Ringer Volume You may adjust the ring volume when the IP Phone is in standby mode Use Volume Up and Volume Down keys to adjust the volume Transferring a Call There are two types of transferring calls blind transfer and attended transfer To transfer a call blindly press Transfer key and dial the number to which the call will be transferred to then press the Transfer key again To do attended transfer press Transfer key and dial th
42. k Play Call Waiting Tone Specify the inter digit timeout period in seconds Play no digit sound for security reasons Enable Disable call waiting tone in an active conversation Stuttered Dial Tone Enable Disable stuttered dial tones when you have voice mail s Incoming Intercom Settings Type Enable Disable the outgoing Intercom capability Prefix Code The server specific key string for placing an outgoing Intercom call Line Specifies the Line through which the call is made Outgoing Intercom Settings Auto Answer The server specific key string for placing an outgoing Intercom call Microphone Mute Mute Un mute microphone when receiving an incoming Intercom call Effective when Auto Answer enabled IPitomy Confidential 24 Setup Play Warning Tone Tone Settings C P Tone Set Global Ring Tone Effective when Auto Answer enabled either play or not play warning tone when an Intercom call comes in Specify the CP tone set in country Six countries are pre defined Specify the global ring tone six ring tones are pre defined including silence Line 1 4 Time Setting Time Format Specify a specific ring tone for each line Specify 12hr or 24hr for display Language Settings Web Page Language Specify the language for web page display Currently only English is available IPitomy Confidential 25 Setup The page allows you to restart the ph
43. key will enable disable do not disturb feature BLF Indicates the softkey is configured for Busy Lamp Field use Last Call Return LCR Indicates the softkey is set to be as a last call return key Park Indicates the softkey is set to be a park key to park a call Call retrieve Indicates the softkey is set to retrieve a parked call Call pickup Indicates the softkey is set to be pickup key to pick up ringing call in the same group Intercom Inicates the softkey is set to dial an auto answer call the destination extension number must follow Prefix Indicates the softkey is set to dial a series of pre defined digits and waits users to dial the extension This is usually used to dial the server specific string of digits for some specific services 4 1 1 DND DND When user press DND soft key to enable disable Do not Disturb the LED of soft key will be turn on off and the color is green IPitomy Confidential 106 4 1 2 Busy Lamp Field The BLF feature on the IP phone allows a specific extension to be monitored dialed and picked up for different states BLF monitors the status ringing busy or idle of extensions on the IP phone The LED status of BLF soft key is shown as follows Activity Light Idle Off Busy On Ringing blinking User can use the BLF soft key to dial out if the remote extension is idle User can use the BLF soft key to pick
44. me Adjustment 8 Changing Ringer Volume sesesesesesesesesesosososororororororseseeeeesesesesesesesesesosososeseseseeeseeesesesoresoreseeeeorererersesesesesese 8 Transferring M 8 UT 8 Switching Between Two Calls 2 etre tdi e Et e ER SES TEESE 9 SBEYASUPCETIOUIERM ee a E E A I A A AA AA EEE A S 9 Using Speed DAE i E E AEE E E 9 DO NOt A DITIT a EAAS TO 9 Using Headset E AE A E E 9 Placing Calls Using Headset ine tA RH IH He a e ONE anaes 9 Switch Audio Between Headset and Speaker Terminating Calls Using Headset 5 Using Phone Book Il Create Contacts JA Delete from List M s Gall from VS bis 2 ceed ed stated tete ter tete tete ate te OE OPERR DESEE TERES 11 CHAPTER 4 USING THE MENU titii bile ioris tue tpp tntoetetstntoete tsento te tntnene neen 12 Accessing Menu Functions wie 12 Entering IP Address 12 ilb C 13 CHAPTER 5 wzs SETUP dna lA ESO DMTTE P It Configuration Preparation E Using Y o r Web Browser Jede eee e e e d Re a eee e eo e e eee LOgUi iion Ga nein amisit itii e RISO ae dod OU e Network Screen A Password Serenes sesse neS EEE EEEL eun dese eee eco Qe Due E OSTOA EIES EES ESETE SR Status SCreei PE Phone
45. nd 24h in the IP phone Select Time Format option to configure time format Time and Date Time Format 12h Change Cancel Done IPitomy Confidential Press Change IPitomy Confidential to configure time format Time and Date Time Format 24h Change Cancel Done 64 3 2 6 Time Zone User can configure time zone in this option IPitomy Confidential Select Time Zone and press up down navigation key to configure config ure Press Done to save or press Cancel to return to previous screen Time Zone 1 Kwajalein 2 Midway Island 3 Hawaii 4 Alaska Cancel Done 65 3 3 1 Set Ring Tone 5 ring tones and silent ring are supported for the phone 3 3 2 Tone Set 6 country tone sets are supported in the IP phone When you configure the country s tone set the country Select Set Ring Tone option and configure Ring tone can be selected by pressing Change button Volume could be adjusted by pressing left right navi key Tones 1 Set Ring Tone 2 Tone Set Show Done Options list Ring Tone Silence Ringer gt gt gt gt Change Cancel Done specific tone is heard on the phone for the following Ring back tone Congestion tone Call waiting tone The country tone sets list is shown as following IPitomy Confidential US default also used in Canada United Kingdom 66
46. ng call at phone A This feature is only available in idle mode Intercom A server specific feature which requests a destination phone to pick up auto matically Only the Label can be modified and be displayed in idle mode Refer to Preferences Screen for setting outgoing intercom calls Depending on the setting of the destination phone the call may be picked up automatically or rejected Please refer to the Preferences Setting for details Call Retrieve Server specific feature to retrieve a call from server The Label Value and Line is effective only in idle mode Last Call Return Only the Label in idle mode the feature is effective The phone will record the last incoming call number and line number IPitomy Confidential 22 Setup Programmable Keys Screen The page allows you to define the feature of each of the 6 programmable keys Each pro grammable key has a LED to show the status of the key if available Similar to soft keys one of the 10 features can be selected for each programmable key Since there are no display concern no Label and States can be set IPitomy Confidential 23 Setup Preferences Screen The page allows you to define your own preferences General Digit Timaout seconds Suppress DTMF Plsytock Pim Cal Waling Tana Stvtered Disi Tone me Profi Code Pros i ami Tare CP Tote Sat Glatal Ring Tone Webpage Langusge Digit Timeout sec Suppress DTMF Play bac
47. old LI 5555 Louis 3202 3202 More Press Line Button Press Linel Button Press Line 1 Button to retrieve a held call L1 5555 Louis 3202 3202 Drop More IPitomy Confidential 49 2 5 3 Way Conference Press Conference key Press Conference key again IPitomy Confidential While a call is in conversation on line 1 gt 5555 Call 3202 and in con versation LI 3202 Nick Drop 5555 Louis Press Conf soft key to start a 2 call gt Dial 3203 L3 1 3202 Nick 2 3203 Drop To start 3 way conference gt 5555 3202 and 3203 in conversation L3 1 3202 Nick 2 3203 Drop 50 2 6 Call Transfer 2 6 1 Attended Transfer While line 1 in conversation 5555 call 3202 LI 5555 Louis 3202 Drop Press Transfer key To hold the current call and access a new line L2 Dial Dial a Number amp press To start a 2 conversation gt Dial 3203 and press dial soft key Dial soft key L2 3203 Drop More Press Transfer key again To transfer the 1 call to the 2nd LCD screen displays in idle state IPitomy Confidential 51 L2 Network Connected Mon Sep 8 14 00 2 6 2 Blind Transfer While line 1 in conversation LI 5555 Louis 3202 Drop More Press Transfer key To hold the current call and access a new line L3 3203 Dial More
48. one restore settings to default and remove user settings via web page and keypad Phone Pastist Phone baw Faaora To Factory Defautts Fate Ramae Local Coniguratan Settings ROIN Restart Phone Current Settings Restore To Factory Defaults Reboot the phone Restore all settings to factory defaults Remove Local Configu ration Settings Restore all user settings via web pages and keypad IPitomy Confidential 26 Setup Call Forward Screen The page allows you to set one of the three call forward modes per line or globally Global Settings Mode Either Off All Busy or No Answer can be selected Number The destination you want to forward the incoming call Time Effective only for No Answer mode Local Line Line1 Line4 Mode Either Off All Busy or No Answer can be selected Forward Number The destination you want to forward the incoming call for the Line Time Effective only for the Line in No Answer mode Note Per line settings when enabled over write the global settings IPitomy Confidential 27 Setup System Configuration Backup Screen The page allows you to backup or restore all information on your phone including the caller list phone book and the system configurations All files are compressed into a single file users can check each file when decompressed Modification of the files is not recommended hip lord parse pa Hack pe area w g pa H
49. previous menu Are you sure you wish to Restart the phone Restart Cancel 78 3 6 5 DNS IPitomy Confidential Enter DNS option and setup DNS address of IP phone if DHCP mode is No Press Cancel to abort this option Press Done to save DNS address and return to previous screen Network Settings DNS 10 30 201 50 Backspace Dot Cancel Done Press Cancel to return to previous menu Network Settings 1 DHCP 2 IP Address 3 Subnet Mask 4 Gateway Show Done Press Done and restart message will show on LCD screen if this option has been changed Press Restart to restart IP phone Press Cancel to return to previous menu Are you sure you wish to Restart the phone Restart Cancel 79 3 6 6 VLAN Enter VLAN option and select VLAN Enable Phone amp Passthrough Press Done to return to previous screen VLAN Settings 1 VLAN Enable 2 VLAN ID 3 VLAN Priority Show Done VLAN Enable Enter VLAN Enable option and press Change soft key to choose Yes or No for VLAN Enable Press Done to save or press Cancel to return to previous menu VLAN Enable NO Change Cancel Done VLAN ID Enter VLAN ID option and choose Port 0 or 1 Press Done to save or press Cancel to return to previous menu VLAN ID 1 Port 0 2 Port 1 Show Done Port 0 IPitomy Confidential 80
50. re shown on the IP phone screen IPitomy Confidential 103 SERVICE 1 Dialed Call list 2 Missed Call list Show Quit 3 12 1 Dialed Call list Select Dialed Call list option Dialed Call list 1 Louis 2 Remus 3 Time 4 Eugene Detail Quit Dial out Press Dial soft key to dial out and wait for remote answer Press Quit soft key to return previous screen LI 1111 Louis 3202 Dial Quit 3 12 2 Missed Call list Select Missed Call list option Note No missed call can be showing if no CID detected Missed Call list Louis 3107 IPitomy Confidential 104 D Remus 3108 3 Time 3109 4 0 Detail Quit Detail Press Detail soft key to see detail information Press Quit soft key to return previous screen 001 IName 3202 INumber 3 102 Thu Nov 29 11 56am Dial Quit Dial out Press Dial soft key to dial out and wait for remote answer LI 1111 Louis 3202 Cancel More IPitomy Confidential 105 4 Soft Key 4 1 Programmable functions SP550 supports up to 10 programmable functions to soft keys which are explained as following Soft key function Description None Indicates pressing the softkey will do nothing Speeddial Indicates pressing the softkey will automatically dial a pre defined series of digits for a fast dial Do Not Disturb DND Indicates pressing the soft
51. ript The configuration program has been tested on the following browsers e Firefox V2 02 or later e Internet Explorer V6 or later Preparation Before attempting to configure the IP Phone please ensure that e Your PC can establish a physical connection to network The PC and the IP Phone must be on the same LAN segment e The IP Phone must be installed and powered ON e By default IP Phone will have a dynamic IP address you can check it from Menu press Menu key choose Network and select IP Address to check the IP address The default password is 1234 Using Your Web Browser To establish a connection from your PC to the IP Phone 1 Start your web browser 2 In the Address box enter HTTP and the IP Address of the IP Phone for example 192 168 1 250 http 192 168 1 250 IPitomy Confidential 14 Setup Login After connecting to the IP Phone from a web browser you will see the following Login screen By default the user name is admin and the default password is 1234 Connect to 172 16 230 86 User name Password C Remember my password Figure 3 Login Screen Enter the user name and password and click the OK button to log in the IP Phone IPitomy Confidential 15 Setup Basic Network DHCP setings PETES Subnet Mash aatem Frimary DBS Secondary ONS Ad wanted LPF haiak Saminga ATP Time Servers Time Serer Time Serer 3 Time Server 3
52. rvers Time Zone Choose the Time Zone for your location from the drop down list Type of Service RTP Setting this value other than 0 will enable the ToS of voice packets RTP VLAN Global VLAN Enable Checking the box will enable the VLAN settings below VLAN ID for Port 0 and Port 1 VLAN Priority for Port 0 and Port 1 Setting the ID value will identify the associated port to a specific VLAN Setting the priority values will prioritize the packets on the port IPitomy Confidential Setup Password Screen The password screen allows you to assign a new user name and password to the IP Phone Once a user name and or password has been set recommended you will be prompted to enter newly configured username password at re entry to the Web GUI Password Screen Password User Nome Curent Pa zawod User Password Paseo Carim Figure 5 Password Screen User Name Enter new user name if desired Current Password User Password Password Confirm Enter the existing password in this field Enter the new password here Enter the new password again This entry must match the value above IPitomy Confidential 18 Setup Status Screen The Status screen appears when you successfully log in to the web server Status Screen Network Status Link State UTE LITT Urk State UP 1TOOMbpsFulDuptex DOVIN MAC Addrans Im c002 3 011 M F awan Version 0001
53. s on the network by sending SUBSCRIBE and receiving NOTIFY methods You may input the person Label IPitomy Confidential 21 Setup you want to monitor with phone number Value and the Line to monitor through BLF behaves when phone is in idle connected incoming and outgoing states m The LED beside the soft key is Off when the monitored phone is in idle state press ing the soft key can make call to the monitored phone m The LED is on when the monitored phone is in busy state m The LED is blinking when the monitored phone is ringing Prefix This feature allows for call placement with pre defined keys before entering the destination number When a Prefix soft key is pressed the phone will dial the prefix num ber Value denoted by Label through the pre defined Line and waits for user to dial the destination number The Prefix is displayed in idle and connected states Please note that the phone will take no action when the Prefix is pressed under idle mode via a UN REGISTERed Line Park A server specific feature When Park is defined Label for a specific number Value through a specific Line the number will be sent to the server for parking an in coming call to server Note that the Park is only available in connected state Pickup A server specific feature When the Label Value and Line is determined phone A will send the Value to server for phone B which is registered to the to the same server to pick up a ringi
54. up the call if the remote extension is ringing IPitomy Confidential 107 4 2 State Based Soft Keys On SP550 soft keys user can configure a specific state to display when a soft key is being used Available states you can configure for each soft key include Idle Connected Incoming Outgoing The following table identifies the applicable default states for each soft keys type on the IP phone Soft key type Default States None All states disabled Speed dial Idle connected incoming outgoing Do Not Disturb DND Idle connected incoming outgoing BLF Idle connected incoming outgoing Last Call Return LCR Idle Park Connected Call retrieve Idle Call pickup Idle incoming Intercom Idle outgoing Prefix Idle connected Table 4 1 IPitomy Confidential 108 4 2 1 Idle state Idle state The phone is not being used Check table 4 1 to see which types of soft key work in this state User can press More soft key to switch soft key page if more than 5 soft key are defined via Web UI Press More IPitomy Confidential LI 1111 Louis Sat Jan 1 5 47am DND 3202 SPI LCR SP2 More Press More soft key to switch soft key page LI 1111 Louis Sat Jan 1 5 47am SP3 3203 SP4 Callers SP5 More 109 4 2 2 Connected state Connected state The current line is in an active or the call is on hold Check table 4 1 to see which types of so
55. uring idle state Screen name and the extension number of a line are shown on line 1 SIP Linel 4 could be switched by left right navigation keypad Network link status is shown on line 2 and a LED on the top If phone connects to network successfully message Network Connected should be displayed on line 2 for Ethernet link status Date Time information is shown on line 4 Idle state No DND FWD ah ima Serv L1 5555 Louis Network Connected Sat Jan 1 3 00 IPitomy Confidential 39 2 Basic Call Features 2 1 Placing Answering and Ending Calls 2 1 1 Placing Calls Use Handset or press Line Key or Speaker key Pick up handset or press Line Key LI 5555 Louis Dial More Dial a number Dial a number LI 5555 Louis 3202 Dial More Inter Digit Timeout Inter digit timeout Dialed digits will be sent out after inter digit timer expires Inter digit Timer is programmable LI 5555 Louis 3202 Cancel More Press Dial Soft Key IPitomy Confidential 40 Answered Remote answers Pre Dial Dial out IPitomy Confidential Press Dial soft key to dial out immediately LI 5555 Louis 3202 Dial More Remote end answers LI 5555 Louis 3202 Drop More Dial a number without lifting handset or pressing Line key or speaker key L1 3202 Dial Backspace 5555 Louis Quit Press Dial or lift han
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