SX8500 Manual
Contents
1. Package Content SX8500 Digital Player Recorder adapter unit Power adapter 110v AC to 12v AC 600 ma 3 5mm male to 3 5mm male audio cord 6 2 Rj 14 phone cords User s Manual MX9008 or MX9017 True Audio Card optional MX9008 True Audio Card The MX9008 is a Flash card usually pre recorded with the audio prior to your installation and it holds the audio all the time even if power is removed When the power is restored the play back automatically resumes from the MX9008 card To re install the MX9008 card or install another MX9008 just remove it and then plug the new one in This device is designed for automatic player turn OFF once the flash card is removed and it automatically turns ON in 2 seconds when the flash card is re inserted If you had any trouble remove the power by un plugging the AC adapter from the player Install the new MX9008 card then apply the power Unlike other Flash based cards that compress the audio voice and audio signals are recorded directly into solid state memory in the Mx9008 card in their natural un compressed form providing superior quality voice and music Message Duration There is a total of 8 minutes 20 seconds available for recordings of Bank1 and Bank2 with MX9008 card and 17minutes with MX9017 card BANK Selection There are 2 Banks in SX8500 BANK1 amp BANK2 one Bank holds the primary audio file the other BANK holds the extra audio file optional such as Holidays special events2. A2 or A3 settings the same line again e Check for extra devices sharing that line like Message indicator Answering machine Alarm system Modem etc Use a privacy module between the line and that extra device to keep them off the line when line is being used by your phone e Set your Alarm system and or your DSL line to share FAX line e Excessive wiring Total wire length per line must be under 500 feet Ex if you have 9 wall jacks no matter spare or a phone plugged in each connected via a 100 foot wire to a common point then your total wire length is 9 x 100 900 feet e Use FLASH button to deactivate music 9 Audio shuts off or e Extensive audio volume Lower the volume to proper flickers level 10 Hold Music activates in If for any reason the hold music is activated a conference call or inadvertently it can always be deactivated by pressing when two phones pick the FLASH button in any setting up at same time e Conference calls can be done a better way Press FLASH you will get a dial tone now dial the phone number of the 2 party then press FLASH to join the two calls together If you have SX8500 4 model you must upgrade it to SX8500 before it can use a Flash card P12 Innovative Telecommunication Technology LLC a invotel 1112 Montana Ave Suite 250 Santa Monica CA 90403 USA Tel 310 899 0078 Fax 310 857 6401 http www invotel com xii
3. Optional Instant Messager INSTANT USER ADVERTISMENT This exclusive exciting feature on SX8500 allows you to record a short message maximum 15 seconds in your voice to automatically playback at 30 seconds intervals during the playback of your normal production audio of Bank1 or Bank2 For example We interrupt this to make this special announcement the sale special pricing ends this Friday be sure to ask your representative about it You may edit update phase or delete this information at any time quickly without a need for a PC connection any external software or wait for a production update It is a Plug amp Play operation in seconds This Add On Module plugs into the MIC IN jack and allows personalized messages complete with fade in fade out You have the choice to allow your normal production to play continuously or let it be intercepted every 30 seconds with your own special announcement You must have purchased the MIC Headphone option in order to use this feature For more information on this option or purchasing the upgrade please contact your dealer re seller or Invotel Player Specifications File Formats supports any sound file format such as Windows wav MP3 WMA etc Frequency response 20Hz to 20 KHz Sampling rate 8 bit 16 bit uncompressed PCM 8 11 12 16 22 24 32 44 amp 48 KHz Distortion less than 0 1 THD Audio Quality supports better than CD Quality at 188 KB s Special effects
4. supports Windows Media Files and SRS WOW Effects Memory Capacity 1 to 16 minutes 8 minutes 40 seconds full 188 KB s sample rate Memory Type Multi level Flash 100 years retention time at no power 100K re recordable Playback auto repeat Message loading Email load automatic via playing the email CD load automatic Power supply 110VAC 60 Hz To 9VAC 100ma Audio output 1000 mili watts Mono RCA 2V p p 8Q 4V p p 6009 8V p p 12002 Size 5 5 x 4 x 1 5 Lx Wx H Color Black or metallic blue Weight 1 00 pounds 1 50 pounds with power supply Warranty This product is warranted against defects for a period of five 5 year from the date of original invoice We will repair replace the Product with no charge for parts or labor within this time To obtain warranty service the Product needs to be returned fright prepaid by the customer with a copy of original invoice This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC the product has been tampered with or damaged by lightning or any other acts of nature misuse neglect or unauthorized service EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT THERE ARE NO OTHER WARRANTIES EXPRESSED OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR BENEFITS INDIRECT SPECIAL CONSEQUENTIAL OR
5. weekend special sales promotions etc You can switch from Bank1 to Bank2 or vise versa any time via the BANK selection switch If you have SX8500 4 model you must upgrade it to SX8500 before it can use a Flash card P6 Adjusting Output VOLUME If the On Hold audio volume is too low turn the VOLUME control clockwise If it is too loud turn the VOLUME control counter clockwise to desired level Dual function input output RCA jack 89 If the Flash card is inserted the bigger RCA jack is output for external use as well as being used internally for the adapter To connect a speaker to this jack be sure to use a 5 inch or smaller speaker to avoid overloading the out put beyond it s limits If the Flash card is removed the built in digital player turns OFF and this jack is used as input for connection to an external audio source like digital player Radio CD player PC etc Manual Recording Connecting to an external audio source BANK e 4 2 we AUDIO IN Audio source REC QO PC CD player Optional upgrade for __ user recordings Connect the Audio IN jack to your audio source speaker or headphone jack using the 3 5mm to 3 5 mm audio cord Select the bank you want to record 1 Press REC to stop the playback GREEN RED STATUS LEDs Blink ON OFF continuously 2 Start your music audio email MP3 file etc Recording starts automatically or you may press REC to start recording manually if you prefer 3 RED STATUS LED
6. OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE P10 Trouble Shooting Problems Possible Cause Solution 1 Adapter not working Unplug the 12VAC plug from the back of the Invotel or stopped working adapter and unplug the phone lines Wait 60 seconds then plug them back in make sure the AC adapter is plugged in securely Adapter does not telephone was changed or power failure do as above activate or stopped then select L1 L2 L3 L4 making sure that dial tone is activating there Red LED double Some phone Lines are removed from MOH adapter or do blinks ON then turns not exist on non existing lines the lights keep blinking and that is OFF on some lines OK Un plug phone lines for 5 seconds and plug it back in Select the line 1 on the phone and push the Audio Test No Audio or button located in the back of unit to hear the Audio adjust Audio not Loud the volume if needed to hear it Check the flash card enough Unplug Plug back IN Audio Test is OK e If answering a call allow 1 second before pressing Hold but no audio when Hold is pressed in e You may need your Local service with the dominant A1 A2 or A3 phone company in your area not 3 party local service settings e Is your location within city limits are all your phone numbers DSL qualified your location may need to be close enough to your phone company s central office to guarantee for Hold button activation That is why some di
7. and right switch to left E m To activate press then To deactivate just re select that line and press Voice Deactivation if the call has been on Hold at least a few seconds it can also be deactivated by just speaking over the Audio for example say Hi I am Back If for some reason you are not able to voice deactivate try speaking a little louder and more direct into the microphone if that does not work hang up and set the switch to B2 Remember you can always use the Flash button to deactivate the audio as well Want to use just one button Press to activate MOH and when ready to go back to caller just speak over the audio Or press Flash again Note this does not hold the line so the other party may still hear you set the volume louder to mask it In B1 or B2 or C3 settings the Flash button is used in order to activate the audio so if you have any service such as Call waiting 3 way calling Centrex Call Transfer Use ELASH ELASH to access an out side line or to answer a call waiting call etc Example 1 B1 or B2 settings to take a call waiting call press Example 2 B1 B2 to make a 3 way or conference call press you will get a dial tone now dial the desired phone number amp press to join the two calls together NOTE If you have Call Waiting service only one call may be placed on Music On Hold the other call is held in the phone company central office in silence not in your office Tip If y
8. base station portables e If you have mixed cordless type phones with corded type phones e Ifyou have corded type phones that are not all the same model for example ATT brand and Panasonic brand are both used in your office e f you have non compatible corded phones for example ATT 962 or ATT 972 or Casio phones C1 C2 Voice Activation Mode These two settings utilize Delayed Hold activation method most phones cordless or corded or mixed can be activated for music on hold in less than 15 seconds after you press HOLD There is also C3 Hold button activation or Flash See page P5 for full details IMPORTANT NOTE The audio may activate in the middle of a call due to factors like excessive wiring See page 12 item 8 bad or old wiring existing unstable lines sparks too many wall jacks Noisy phone lines Bad telephones Hot Lines see P6 special cases If that ever happens press the FLASH button to stop the audio and continue your conversation The FLASH button is found on every telephone it could be labeled as CALL WAIT FLASH or LINK or ON or TALK button Audio Test on Line 1 select L1 on your phone and press the Audio Test switch located next to power connection Adjust the volume to mid level to hear the audio Note1 You can not perform audio test on lines 2 3 or 4 Note2 Do not set the volume too loud it may flicker or shut off the on hold audio Note3 Do not use a Cell phone to setup or test the device Use
9. light turns ON solid to indicate recording in progress 4 Recording stops automatically after 15 seconds of silence in the end of recording the unit then removes the silences and resumes playback operation You may also press REC to stop recording if you prefer to control it manually RED Status light turns OFF and Green Status will turn ON Automatic Start Stop This feature on SX8500 allows you to just start the audio and walk away no need to watch the unit for end of recording The device automatically starts it s normal playback and will play what you just recorded repeatedly If you need to re record repeat the above steps If you have SX8500 4 model you must upgrade it to SX8500 before it can use a Flash card P7 vil Manual BANK2 Recording The SX8500 model has dual banks and a Bank1 Bank2 switch for immediate playback of bank1 bank2 by just flipping the bank switch the total default recording time on the MX9008 is 8 minutes 17 minutes on the MX9017 you must 1 record bank1 before recording in bank2 so for example if your Bank1 recording is 3 minutes long then Bank2 can be used for a second production of up to 5 minutes duration Flexible duration Bank2 addressing is not fixed you can record any duration in BANK1 and any duration in BANK2 as long as the total is 8 minutes or less MX9008 or is less than 17minutes if you are using the MX9017 Flash card Examples of recording for the extra bank are Holidays s
10. All In One Music On Hold Player Recorder Adapter Model SX8500 Rev 25 5 e Plug the included AC adapter 110V AC to 12V AC e Confirm that all 4 Red LED lights in front of this unit are double BLINKING e Use one of your telephones and unplug the cord for L1 L2 from it and connect it to 1 2 3 PHONE LINES jack on SX8500 the 1 jack from 12VAC now connect 1 2 3 TELEPHONE jack on SX8500 3 jack to your telephone using the provided phone cord make sure you have dial tone on your lines 1 and 2 e Now unplug the cord for L3 L4 from your phone and connect it to 3 4 PHONE LINES jack on SX8500 the 2nd jack from 12VAC and connect 3 4 TELEPHONE jack on SX8500 4 jack to your telephone using the provided phone cord make sure you have dial tone on your lines 3 and 4 e Observe that as you connect the lines the blinking lights turn OFF on non existing lines the lights keep blinking and that is OK e Alternatively you may use a splitter T adapter at the Wall jack to connect both this device and a telephone in that case the 3 and 4 jacks are not connected Please note just one telephone may be connected to this device other telephones remain connected to their own wall jacks 3 4 1 2 INNOVATIVE TELECOMMUN Co VOLUME Microphone IN SWITCH L3 L4 L1 L2 L3 L3 L4 L1 L2 L3 12VAC TELEPHONE PHONELINES 600ma External audio digital player Radio CD player PC speaker when flash card not inserted Audio from Flash card if f
11. a fax line etc P2 ii Operation in Hold activation ABC 123 Hang up and set left switch to A position m m Start with A1 make or receive a real call the LED on the SX8500 turns ON solid then simply press the button on your telephone the Music will be heard to the caller and the LED on the SX8500 will start to BLINK to return to the call just re select that line Be sure to allow 1 or 2 seconds before putting a call on HOLD If it did not work hang up and try it again 2 or 3 times A2 if after 2 3 times it is not working hang up and change the switch to A2 and try it 2 3 times A3 this setting works better on smaller offices with just a few phones it is not as powerful as A1 or A2 if your phones work fine in A3 just leave it in A3 Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing the button The following are examples of phones that work in B1 B2 or C1 C2 C3 settings American Venture ATT 962 ATT 972 Casio any model Airway 2 line Airway 4 line Panasonic KX TG 2000B KX TG4000B KXTG2000 KX TG2720 KX TG2730 KX TG2740 KXTG4000 KX TGA200 KXTGA400 KX TGA420 SBC 410 List of corded phones compatible via Hold Button activation Please note This is a partial list there are other factors relevant to activation via Hold button in these settings see the trouble shooting section or special setting If your phone is not on this list tr
12. ate or voice deactivate Hang up and set the switch to C2 then try again following the above instructions C3 In this switch setting to activate the Hold music press then Hold or just press the hold button if you have a phone which is compatible to hold button activation see page P3 This mode is useful when you have Mix of phones that some are compatible with Hold only activation and some activate via Flash then Hold To deactivate hold music re select that line and press the button If itis a compatible phone it will automatically deactivate hold music In C3 mode of operation the flash button is being used so be sure to read the examples related to call waiting in page P4 if you have call waiting service or need to make 3 way callings etc Tip If you have audio flicker problem Reduce the Volume P5 Other settings ABC 123 E i m for GE 2 9487GE2 A GE 2 9488GE2 A and RCA 25403 phones use the B3 setting and follow the instructions on page 3 it should work by just pressing the HOLD button if still it did not work use the B1 or B2 settings Via Flash then Hold see page 4 for full details these two models of GE phones beep every 3 seconds and do not work in C1 or C2 settings Special Case If audio activates suddenly in A1 or A2 switch settings your lines may be too powerful Try A3 setting Digital Player Advanced Features Player repeater with full recording capability Dual Banks Dual function Input Output 8Q
13. lash card is inserted Flash Card If you have SX8500 4 model you must upgrade it to SX8500 before it can use a Flash card e Set the volume to mid level e f your order included the Flash card insert into the blue connector in the front of unit the Green status LED in the back of the unit will turn ON other wise connect your audio source to External audio source jack above digital player Radio CD Player PC etc Connection Test To confirm that you have connected everything correctly select line 1 on the phone confirm that L1 Red LED on SX8500 turns ON then press the L1 Audio Test button to hear the audio Double check your connections or adjust the volume if needed Switch setting Please Read the Operation instructions for each setting carefully There are two 3 position switches on the SX8500 that control the activation method you need to select the proper setting based on your type of phones A1 A2 A3 Hold button activation Use one of these settings when all phones are corded amp are same model for example all are ATT 984 and are compatible with Hold button activation see the list in page 3 for GE 2 9487GE2 A GE 2 9488GE2 A amp RCA 25403 use the B3 setting B1 B2 These two settings utilize Flash then Hold activation method this setting supports any phone and any mix of brands with instant activation after you press the Flash then Hold e Use B1 or B2 settings if your phones are Cordless type including corded
14. noise file that automatically activates amp then stops the recording process The RED Status LED light indicates recording is in progress the noise codes themselves will not be recorded all other audio that you play on your PC will not effect the SX8500E Volume setting for recording The recording volume is directly effected by the volume setting on your PC we recommend you set the volume to about 50 level Please note your PC volumes is adjusted as follows Double click on speaker symbol located on lower right hand side of your screen and set the Volume control and Wave to 100 but the Media player to 50 KE Volume control Wave Windows Media Player Volume setting IE Volume Note on PC audio connection You may use male to female extension audio cords or other methods if you need to extend the length of the connecting cord Maximum audio cord length 500 feet Automatic CD recording CD Auto Load This feature is available on SX8500E only SX8500E can automatically be recorded from a PC CD ROM drive or a CD player Just insert the CD you received from your dealer into the CD ROM drive of your PC or insert it into your CD player volume mid level press the play button on the CD player and walk away The CD contains a code that starts the recorder in SX8500E RED Status LED turns ON and then stops the recorder the LED Green Status turns back ON and play back resumes The CD player stops on its own P9 ix
15. ou have audio flicker problem Reduce the Volume P4 Operation in C1 C2 or C3 settings ABC 123 m m C1 and C2 use voice activation method this mode of operation supports most phones or brands by just using the Hold button but with slightly longer activation time about 10 to 15 seconds after hold is pressed In Voice activation mode the device needs to hear you well therefore speak as close as possible to the microphone If you are on a speakerphone or using a headset speak clearly and louder into the microphone Be sure to read the NOTES in this section To activate after you receive or make a call you need to speak and say something before pressing the button Audio activates less than 15 seconds later and the corresponding L1 L4 light on this device will start blinking To deactivate hold music just re select that line and Speak Over the audio for example say Hi I am Back the moment the device hears it will stop the hold music Note You may also deactivate the hold music audio by pressing the button NOTE1 If you hear a Low Volume audio during your conversation say something to prevent full volume hold music activation this can happen if you or your party are not talking to each other for about 7 seconds NOTE2 If for any reason the hold music is playing do not panic simply speak over the audio to stop it or press FLASH to stop it C2 If for some reason you are not able to voice activ
16. pecial events sale promotions etc The SX8500 automatically calculates the Bank2 start point when you finish recording BANK 1 You need to record BANK1 1 Before you can record BANK2 after you finish recording bank1 the SX8500 automatically calculates the bank2 starting point To record into Bank2 BANK set switch to BANK2 E and do the same 4 steps as recording in BANK 1 The device automatically starts its normal playback and will play what you just recorded and will keep repeating If you need to re record just repeat the 4 steps During the playback you may flip the switch to Bank1 or bank 2 any time and device will play back that bank repeatedly Frequent production recording tip If you need to re record the Bank1 then you need to re record the Bank2 therefore we suggest to keep the production that is not changed frequently in bank1 like holidays recording and the main production in bank2 so you only need to re record bank2 each time you update please note some music titles are not royalty free and you may want to use the royalty free music titles to avoid annual licensing payments to ASCAP and BMI for playing those titles on hold P8 viii Automatic Email Recording This feature is available on SX8500E only SX8500E is the 1 device in the world with an exclusive feature It can be automatically recorded by playing an email The production audio emailed to you from your dealer contains a coded
17. scount phone companies service does not work even though you have compatible phones for Hold activation If so you need to use the device in B1 or B2 setting via Flash then Hold or C1 C2 settings with delayed activation e Some telephones need other settings via Hold see page 6 e Try the unit in B1 B2 or C1 C2 or C3 settings DSL If you have DSL line this device needs to be installed after the DSL filter otherwise internet may not work properly VOIP Vonage if you have D Link VTA VD phone adapter you must use single line phone cords to connect it to SX8500 P11 xi Problems Possible Cause Solution 6 MOH works but audio e Wire distance to adapter is too long Centralize the does not stop when call location of device to be as close as possible to all the is picked up in A1 or A3 phones Try the A2 setting settings e If you are re wiring daisy chain wiring works better than star or home run or Independent wiring e Press FLASH button to stop the music 7 Some Phones work e All your phones need to be similar model for activation some do not in A1 A3 settings If you mix different phone models Use the B1 B2 settings or Voice Activation in C1 C2 C3 settings Refer to pages 4 or 5 for more details 8 Randomly Hold music e The call needs to be on Hold min 2 sec before you starts to play by it self may pick it up or does not activate in e When you hang up wait 2 seconds before selecting A1
18. y it any way or use the B1 B2 or C1 C2 settings B1 B2 works on all phones AT amp T 21070 262 272 412 422 4952 612 622 712 722 732 742 752 812 822 830 832 842 843 853 854 874 902 912 922 944 945 952 953 954 955 964 974 984 982 992 SIGNATURE FT483 Brother Quatro 412 Bell 223 232 259 261 268 367 470 52905 Sonecor 412 412CID 4900 BE5200 BE5300 Techline 420 Bell South 225 420 these phones are guaranteed compatible via Hold button these phones are also sold at http www invotel com GE 187 2 9315 A 2 9318 2 9435 A B C 2 9436 A 2 9438 A 2 9450 A B C D E F 2 9439 A to EGL 2 9451A 2 9481 2 9487GE2 A 2 9488 2 9638 A 2 9975 2 9488GE2 A IBM 412 412CID 4900 Northern Telecom Unity Phonemate PMG 4600 Panasonic KX T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980 H 3980 R7 3981 KX TC930 KX TS20 KX TS21 KX TS25 KX TS27 KX TS208 VA 8400 Radio Shack 206 208 209 210 212 411 412 612 43 373D 43 430 43 642 ET 180 43 470 ET 184 ET 192 ET 193 43 622 43 469 1710 1753 RCA 25403 RCA 25413 RCA 2 all models Sony IT M804 SBC 2105 4000 225 420 Southwestern Bell FT325 FT360 FT365BL FT383 FT412 FT483 FT484 Sprint Radio Shack SP 702 43 5702 SP 705 TT Systems 4012 412 412CID 4900 4300 5100 5200 5300 7993 Vtech 4121 iii P3 Operation in B1 B2 settings ABC 123 Hang up and set left switch to middle
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