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NOD32 User Manual

1. in some cases even in minutes This ability to replicate independently and rapidly makes them more dangerous than other types of malware such as viruses A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate some programs The nature of a computer worm qualifies it asa means of transport for other types of infiltrations If your computer is infected with a computer worm we recommend that you delete the infected files because they likely contain malicious code Examples of well known worms are Lovsan Blaster Stration Warezov Bagle and Netsky 6 1 3 Trojan horses Historically computer trojan horses have been defined as a class of infiltrations which attempt to present themselves as useful programs thus tricking users into letting them run But it is important to note that this was true for trojan horses in the past today there is no longer a need for them to disguise themselves Their sole purpose is to infiltrate as easily as possible and accomplish their malicious goals Trojan horse has become a very general term describing any infiltration not falling under any specific class of infiltration Since this is a very broad category it is often divided into many subcategories The most widely known are m downloader a malicious program with the ability to download other infiltrations from the Internet m dropper a type of trojan hor
2. higher than in existing files This is why the program checks these files with additional scanning parameters Along with common signature based scanning methods advanced heuristics are used which greatly improves detection rates In addition to newly created files scanning is also performed on self extracting files SFX and runtime packers internally compressed executable files 4 1 1 1 4 Advanced setup To provide the minimum system footprint when using real time protection files which have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus signature database update This behavior is configured using the Optimized scanning option If this is disabled all files are scanned each time they are accessed By default Real time protection is launched at operating system Startup time and provides uninterrupted scanning In special cases e g if there is a conflict with another real time scanner the real time protection can be terminated by disabling the Automatic real time file system protection startup option 4 1 1 2 Cleaning levels The real time protection has three cleaning levels to access click the Setup button in the Real time file system protection section and then click the Cleaning branch The first level displays an alert window with available options for each infiltration found The user must choose an action for each infiltration ind
3. Delete records older than 90 days Maintenance Log files also contain leftovers from deleted records To work effectively itis necessary to optimize records in log files on a regular basis V Optimize log files automatically If the number of unused records exceeds ___Optimize now Alerts and notifications ThreatSense Net B User interface Alerts and notifications Settings protection Minimum logging verbosity Diaqnostic records Informative records Warnings Errors Critical errors 4 6 User interface The user interface configuration options in ESET NOD32 Antivirus can be modified so that you can adjust the working environment to fit your needs These configuration options are accessible from the User interface branch of the ESET NOD32 Antivirus Advanced Setup tree The User interface elements section gives users the ability to toggle to Advanced mode if desired Advanced mode displays more detailed settings and additional controls to ESET Smart Security The Graphical user interface option should be disabled if the graphical elements slow the performance of the computer or cause other problems The graphical interface may also need to be turned off for visually impaired users as it may conflict with special applications that are used for reading text displayed on the screen If you wish to deactivate the ESET NOD32 Antivirus splash screen disable the Show splash screen a
4. In the event that the proxy server requires authentication a valid user name and password must be entered granting access to the proxy server Proxy server settings can also be copied from Internet Explorer if desired To do this click Apply and confirm the selection 4 ESET NOD32 Antivirus Setup Automatic update Configure automatic update settings The installation Wizard will now schedule tasks that will ensure automatic program updates You can tailor the update tasks to your needs using Scheduler at any time Type of update Program components Offer Click Next to proceed to the Configure automatic update settings window This step allows you to designate how automatic program component updates are to be handled on your system Click Change to access the advanced settings If you do not want program components to be updated select Never update program components Enabling the Ask before downloading program components option will display a confirmation window before downloading program components To enable automatic program component upgrades without prompting select the option Perform program component upgrade if available fe ESET NOD32 Antivirus Setup Ex Updates can be performed automatically without user intervention or you can choose to be notified before updating After a program component has been updated a computer restart may be required Program component upda
5. Real time file system protecti Internet browsers are set to filter data in passive mode higher compatibility by default El Email protection However particular applications can be switched to active mode for more effective filtering Microsoft Outlook Applications selected in the list work in active mode Actions Active mode can be set for the following applications EJ POP3 N m a C Program Files Internet Explorer explore exe B Web access protection HTTP in7 C Windows System32 svchost exe Blocked addresses Exduded addresses Web browsers Active mode H User interface Miscellaneous 4 1 4 Computer scan If you suspect that your computer is infected it behaves abnormally run an On demand computer scan to examine your computer for infiltrations From a security point of view it is essential that computer scans are not just run when an infection is suspected but regularly as part of routine security measures Regular scanning 15 provides detection of infiltrations which were not detected by the real time scanner at the time they were saved to the disk This can happen if the real time scanner was disabled at the time of infection or if the virus signature database is obsolete We recommend that you run an On demand scan at least once or twice a month Scanning can be configured as a scheduledtask through Tools gt Scheduler 4 1 4 1 Type of scan Two types a
6. Strict cleaning scan with Strict cleaning the archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive 4 2 Updating the program Regular updating of the system is the basic premise for obtaining the maximum level of security provided by ESET Smart Security The Update module ensures that the program is always up to date This is done in two ways by updating the virus signature database and by updating all system components Information about the current update status can be found by clicking Update including the current version of the virus signature database and whether an update is required In addition the option to activate the update process immediately Update virus signature database is available as well as basic update setup options such as the user name and password to access ESET s update servers The information window also contains details such as the date and time of the last successful update and the number of the virus signature database This numeric indication is an active link to ESET s web site listing all signatures added within the given update ESET NOD32 Antivirus ESET NOD32 Antivirus lv Protection status Q Computer scan k Update gt t Setup t Tools Help and support Keeping the virus signature database up to date ensures maximum protection k3 Virus signature database is up to date Update virus
7. The User interface features also include the option to password protect the ESET NOD32 Antivirus setup parameters This option Is located in the Settings protection submenu under User interface In order to provide maximum security for your system it is essential that the program be correctly configured Unauthorized modifications could result in the loss of important data To seta password to protect the setup parameter click Enter password TT ESET NOD32 Antivirus RIES Setup Protect setup parameters Settings can be protected with a password in order to prevent them from unauthorized modification by users Settings are not password protected Actions E POPS B Web access protection E HTTP On demand computer scaif Exdusions Protocol filtering Update E Tools Log files Quarantine Scheduler Alerts and notifications ThreatSense Net User interface Alerts and notifications i Settings protection Miscellaneous Proxy server Licenses Remote administration Email dient integration 4 lt TI Password protect settings Enter password m x J caei pefast__ 25 4 6 1 Alerts and notifications The Alerts and notifications setup section under User interface allows you to configure how threat alert messages and system notifications are handled in ESET Smart Security The first item is Display alerts Disabling this option will cance
8. be specified as a UNC path Updates from mapped drives may not work 4 2 1 2 4 2 Troubleshooting Mirror update problems Depending on the method used to access the Mirror folder various types of problems may occur In most cases problems during an update from a Mirror server are caused by one or more of the following incorrect specification of the Mirror folder options incorrect authentication data to the Mirror folder incorrect configuration on local workstations attempting to download update files from the Mirror or by a combination of the reasons above Here we give an overview of the most frequent problems which may occur during an update from the Mirror ESET NOD32 Antivirus reports an error connecting to Mirror server likely caused by incorrect specification of the update server network path to the Mirror folder from which local workstations download updates To verify the folder click the Windows Start menu click Run insert the folder name and click OK The contents of the folder should be displayed ESET NOD32 Antivirus requires a user name and password likely caused by incorrect entry of authentication data User name and Password in the update section The User name and Password are used to grant access to the update server from which the program will update itself Make sure that the authentication data is correct and entered in the correct format For example Domain User name or Workgroup User name plus t
9. file default append log also clean files do not log clean files default The possible exit codes of the scan O nothreat found threat found but not cleaned 10 some infected files remained 101 archive error 102 access error 103 internal error NOTE Exit codes greater than 100 mean that the file was not scanned and thus can be infected 6 Glossary 6 1 Types of infiltrations An Infiltration is a piece of malicious software trying to enter and or damage user s computer 6 1 1 Viruses A computer virus is an infiltration which corrupts existing files on your computer Viruses are named as such after biological viruses as they use similar techniques to spread from one computer to another Computer viruses attack mainly executable files and documents To replicate a virus attaches its body to the end of a target file In short this is how a computer virus works after execution of the infected file the virus activates itself before the original application and performs its predefined task Only after that is the original application allowed to run Avirus cannot infect a computer unless a user either accidentally or deliberately runs or opens the malicious program by him herself Computer viruses can range in activity and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand some viruses cause no
10. file from Quarantine If you have quarantined a suspicious file that was not detected by the program or if a file was incorrectly evaluated as infected e g by heuristic analysis of the code and subsequently quarantined please send the file to ESET s virus lab To submit a file from quarantine right click the file and select Submit for analysis from the context menu ESET NOD32 Antivirus Userinterfacew Setupw Toolsw Helpw Protection status u Quarantine Objects that cannot be cleaned are quarantined safely before being deleted Q Computer scan Time Object name Size Reason kur Update Eicar testovac s bor 5 11 200 http www eicar org downloa 68 5 11 200 C Users py r testovac s bor Add Setu U p Restore t Restore to 4 iis Remove Log files Quarantine gt Submit for analysis Scheduler Help and support Add Restore O Open in a new window gt Display Advanced mode 4 5 Log files The Logs files contain information about all important program events that have occurred and provide an overview of detected threats Logging acts as an essential tool in system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is recorded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET NOD32 Antivirus environm
11. files with no extension select the Scan extensionless files option Excluding files from scanning has its purpose if the scanning of certain file types prevents the program using the extensions to run properly For example it may be advisable to exclude the edb eml and tmp extensions when using the MS Exchange server 18 ThreatSense engine parameter setup Extensions V Scan all files Objects Options Cleaning Other Extension Files with the extensions listed below will not be scanned for threats Do not scan extensionless files 4 1 6 An infiltration is detected Infiltrations can reach the system from various entry points web pages shared folders via email or from removable computer devices USB external disks CDs DVDs diskettes etc If your computer is showing signs of malware infection e g it is Slower often freezes etc we recommend that you do the following Open ESET NOD32 Antivirus and click Computer scan Click Standard scan for more information see Standard scan After the scan has finished review the log for the number of scanned infected and cleaned files If you only wish to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses As a general example of how infiltrations are handled in ESET Smart Security suppose that an infiltration is detected by the real time file system monitor which uses the Defa
12. l 2 Advanced updat S tUlD jis dele denir s 19 alee UPAO J sas cs i senay kn k l k n ke p W b nen k n n 20 zl zak H TO SOT css eka abe rid San bwa n y ba yn b al Aas i 20 4 2 1 2 3 Connecting to LAN kk kk e 2 4 2 1 2 4 Creating update copies Mirror 2 4 2 1 2 4 1 Updating from the Mil i i E l Sise l ki 2 4 2 1 2 4 2 Troubleshooting Mirror update problems 22 4 2 2 How torcreate update L3 SI Sienese 22 4 3 4 4 4 5 4 6 4 7 4 8 4 9 5 1 5 2 5 3 6 1 TMU r x5 jy 5luss sos u Aku s nn Sasan an nalle kO ane lon b he NE EE END Sed 23 4 3 1 Purpose of scheduling taskS ccccccsecesecaeeeees 23 4 3 2 Creating new tasks AL 23 Quarante s cecrccecncepeescececcecesecsnecssecescseczecenecenseceezene 24 4 4 UA aT SS e E TEN 24 4 4 2 Restoring trom QUAANTINE y a kc c uli nina 24 4 4 3 Submitting file from Quarantine 24 PSS aise E E a teenies nec caceaet E e ae 24 4 5 1 Le Fite EE DX E E 25 User mter aC Essien atearen rr EREEREER 25 4 6 1 PNT t and potta TIONS assina 26 Haj Ka Net PP MNyxD a 26 4 7 1 SUSPICIOUS TES siasa aaia aa 26 4 7 2 n E E E eee eee ne eee nen Eee Rr 27 4 7 3 DUDS TED serere nnda lerin uiseauncumanes es 27 Remote administration ccceeeeeeeeeeeeee nena eeeneeeeneeeees 28 LA e
13. of scheduling tasks Scheduler manages and launches scheduled tasks with predefined configuration and properties The configuration and properties contain information such as the date and time as well as specified profiles to be used during execution of the task 4 3 2 Creating new tasks To create a new task in Scheduler click the Add button or right click and select Add from the context menu Five types of scheduled tasks are available Run external application m Log maintenance s System startup file check m On demand computer scan m Update System startup file check On demand computer scan Update Since On demand computer scan and Update are the most frequently used scheduled tasks we will explain how to add a new update task From the Scheduled task drop down menu select Update Click Next and enter the name of the task into the Task name field Select the frequency of the task The following options are available Once Repeatedly Daily Weekly and Event triggered Based on the frequency selected you will be prompted with different update parameters Next define what action to take If the task cannot be performed or completed at the scheduled time The following three options are available Wait until the next scheduled time m Run task as soon as possible m Runtask immediately if the time since its last execution exceeds specified interval the interval can be defined immediately
14. of update servers Accessing the Mirror via system shares First a shared folder should be created on a local or a network device When creating the folder for the Mirror it is necessary to provide write access for the user who will save update files to the folder and read access for all users who will update ESET NOD32 Antivirus from the Mirror folder Next configure access to the Mirror in the Advanced update setup section the Mirror tab by disabling the Provide update files via internal HTTP server option This option is enabled by default in the program install package If the shared folder is located on another computer in the network you must specify authentication data in order to access the other computer In order to specify authentication data open ESET NOD32 Antivirus Advanced Setup F5 and click the Update branch Click the Setup button and then click the LAN tab This setting is the same as for updating as described in the chapter Connecting to LAN 22 After the Mirror configuration is complete proceed to the workstations and set UNC PATH as the update server This operation can be completed using the following steps Open ESET NOD32 Antivirus Advanced Setup and click Update Click Edit next to the Update server and add a new Server using the UNC PATH format Select this newly added server from the list of update servers NOTE For proper functioning the path to the Mirror folder must
15. performance speed and reliability as well as change its behavior Enable detection of potentially unwanted applications T Disable detection of potentially unwanted applications Select the Enable detection of potentially unwanted applications option to allow ESET NOD32 Antivirus to detect this type of threat recommended The last step in the Typical installation mode is confirmation of the installation by clicking the Install button 4H ESET NOD32 Antivirus Setup Ready to Install The Setup Wizard is ready to begin the Typical installation Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard 2 2 Custom installation The Custom installation is designed for users who have experience with fine tuning programs and who wish to modify advanced settings during installation The first step is to select the destination location for the install By default the program installs into C Program Files ESET ESET Smart Security Click Browse to change this location not recommended 5 ESET NOD32 Antivirus Setup This is the folder where ESET NOD32 Antivirus will be installed To install in this folder dick Next To install to a different folder enter it below or cick Browse Folder C Program Files ESET ESET NOD32 Antivirus Next Enter your User name and Password This step is the sam
16. setup section at the bottom of the window make sure that the Automatic real time file system protection startup check box is selected ESET NOD32 Antivirus eax Setup Gert EJ Antivirus and antispyware Real time file system protection E V Enable real time file system protection Email protection ThreatSen i ameter se aur se engine parameter setup sehma i Actions Additional ThreatSense parameters for newly created and modified files E POPS yi R EN E Web access protection ee ji i Gi HTTP V Self extracting archives On demand computer scan V Advanced heuristics Exdusions Protocol filtering Media to scan Scan on i im V Local drives V File open 7 Diskette access ra s TE E ko interface V Removable media V File creation V Computer shutdown E Miscellaneous V Networks drives J File execution Advanced setup V Optimized scanning V Automatic real time file system protection startup 4 mW p aD e a Real time protection does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs on your system Real time protection does not start If real time protection is not initiated at system startup and the Automatic real time file sys
17. signature database G Update is not necessary the virus signature database is current User name and Password setup G 6 11 2007 10 14 47 2640 20071106 Last successful update Version of virus signature database Display Advanced mode NOTE The User name and Password Is provided by ESET after purchase of ESET Smart Security 4 2 1 Update setup The update setup section specifies the update source information such as the update servers and authentication data for these servers By default the Update server field is set to Choose automatically This value ensures that the update files will automatically be downloaded from the ESET server with the least network traffic load The update setup options are available from the Advanced Setup F5 tree under Update Antivirus and antispyware Selected profile Tools Update settings for selected profile User interface H Miscellaneous Update server Choose automatically hd Edit User name EAV 12345678 Password Advanced update setup Clear update cache The list of currently existing update servers is accessible via the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button Authentication for update servers is granted by the User name and Password which were generated and sent to the user by ESET after purchas
18. support to access the help files or search the Knowledgebase If a solution still cannot be found you can submit a support request to ESET Customer Care Based on this feedback our specialists can quickly respond to your questions and effectively advise you on the problem 3 2 Update setup Updating the virus signature database and updating program components are an important part of providing complete protection against malicious code Please pay special attention to their configuration and operation From the main menu select Update and then click Update virus signature database in the main program window to instantly check for availability of a newer database update User name and Password setup displays a dialog box where the User name and Password received at the time of purchase should be entered If the User name and Password were entered during the installation of ESET NOD32 Antivirus you will not be prompted for them at this point Userinterfacew Setupw Toolsw Helpw k Virus signature database is up to date Keeping the virus signature database up to date ensures maximum protection Update virus signature database G Update is not necessary the virus signature database is current User name and Password setup G 6 11 2007 10 14 47 2640 20071106 t y Tools Help and support Last successful update Version of virus signature database Display Advanced mode The Advanced Setup window
19. threat lab at ESET this information will not be used for ANY purpose other than to help us respond immediately to new threats By default ESET NOD32 Antivirus is configured to ask before submitting suspicious files for detailed analysis to ESET s threat lab It should be noted that files with certain extensions such as doc or xls are always excluded from sending should a threat be detected in them You can also add other extensions if there are particular files that you or your organization wants to avoid sending The ThreatSense Net setup is accessible from the Advanced Setup tree under Tools gt ThreatSense Net Select the Enable ThreatSense Net Early Warning System check box This will allow you to activate and then click the Advanced Setup button Setup Ger Antivirus and antispyware ThreatSense Net Update The ThreatSense Net Early Warning System is the best way to help ESET protect you as well as Tools keep you informed about new and evolving threats This system can submit new threats to Log files ESET s lab and provides feedback that can help protect your computer antine hedul Enable ThreatSense Net Early Warning System Alerts and notifications __ Advanced setup H User interface E Miscellaneous More information on ThreatSense Net Early Warning System aD Kezam Ge 4 7 1 Suspicious files The Suspicious files tab allows you to configure the manner in which t
20. using the Task interval scroll box In the next step a summary window with information about the current scheduled task is displayed the option Run task with specific parameters should be automatically enabled Click the Finish button A dialog window will appear allowing you to select profiles to be used for the scheduled task Here you can specify a primary and alternative profile which is used in case the task cannot be completed using the primary profile Confirm by clicking OK in the Update profiles window The new scheduled task will be added to the list of currently scheduled tasks 23 4 4 Quarantine The main task of quarantine is to safely store infected files Files should be quarantined if they cannot be cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET Smart Security The user can choose to quarantine any file he or she wants to This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to ESET s virus laboratories ESET NOD32 Antivirus Userinterfacew Setupw Toolsw Helpw mM Protection status Quarantine Objects that cannot be cleaned are quarantined safely before being deleted Q Computer scan Time Object name Size Reason kr Update ir Setup 5 11 200 http Awww eicar org downloa 68 5 11 200 G Users peter Downloads eic 68 Eicar testovaci subor Eic
21. v Computer shutdown Quarantine V Networks drives V File execution Scheduler Alerts and notifications Advanced setup ThreatSense Net ME x v timized scanning User interface Aa Alerts and nut caton V Automatic real time file system protection startup Settings protection E Miscellaneous X g y Fmenwenwernnyen i r 4 1 1 1 1 Scanning of media By default all types of media are scanned for potential threats Local drives Controls all system hard drives Removable media Diskettes USB storage devices etc Network drives Scans all mapped drives We recommend that you keep the default settings and only modify them in specific cases such as when scanning certain media significantly slows data transfers 4 1 1 1 2 Event triggered scanning By default all files are scanned upon opening execution or creation We recommend that you keep the default settings as these provide the maximum level of real time protection for your computer The Diskette access option provides control of the diskette boot sector when this drive is accessed The Computer shutdown option provides control of the hard disk boot sectors during computer shutdown Although boot viruses are rare today we recommend that you leave these options enabled as there is still the possibility of infection by a boot virus from alternate sources 4 1 1 1 3 Checking of newly created files The probability of infection in newly created files is comparatively
22. 106 gt Display Advanced mode If the modules enabled are working properly they are assigned a green check If not a red exclamation point or orange notification icon is displayed and additional information about the module is shown in the upper part of the window A suggested solution for fixing the module is also displayed To change the status of individual modules click Setup in the main menu and click on the desired module the main menu and click on the desired module 3 1 2 What to do if the program doesn t work properly If ESET NOD32 Antivirus detects a problem in any of its protection modules it is reported in the Protection status window A potential solution to the problem is also offered here P ESET NOD32 Antivirus B Antivirus protection is currently disabled User interface Setupw Toolsw Helpw a Protection status Antivirus and antispyware Maximum protection is not ensured Access to files email and Internet is not secured Real time file system protection was disabled by the user The computer is not currently protected against threats Enable real time file system protection Antivirus and antispyware t A Tools Help and support Number of blocked attacks 0 Version of virus signature database 2640 20071106 gt Display Advanced mode If it is not possible to solve a problem using the displayed list of known problems and solutions click Help and
23. Email protection browser by checking the appropriate box If an application is not marked as a web browser Web access protection data transfer may not be scanned amp HTTP To resolve performance or compatibility problems you can exclude applications from content Blocked addresses filtering by putting a cross in the appropriate box Exduded addresses Note This setting should only be applied if you are sure that the data transmitted by the E Web browsers application is safe Do not exdude web browsers or email dients Active mode E c Program Files Internet Explorer iexplore exe oO Ce C Windows System32 svchost exe User interface Miscellaneous The list of applications marked as browsers is accessible directly from the Web browsers submenu of the HTTP branch This section also contains the submenu Active mode which defines the checking mode for Internet browsers The Active mode is useful because it examines transferred data as a whole If it is not enabled communication of applications is monitored gradually in batches This decreases the effectiveness of the data verification process but it also provides higher compatibility for the listed applications If no problems occur while using it we recommend that you enable the active checking mode by selecting the check box next to the desired application lt Setup E Antivirus and antispyware Active mode for Internet browsers
24. Microsoft Windows Vista XP 2000 2003 ESET NOD32 Antivirus 3 0 Integrated components ESET NOD32 Antivirus ESET NOD32 Antispyware User Guide we protect your digital worlds contents ESET NOD32 Antivirus 3 0 Copyright 2007 by ESET spol s r o ESET NOD32 Antivirus was developed by ESET spol s r o For more information visit http www nod32 com hk All rights reserved No part of this documentation may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without a permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without prior notice Technical Support Website http Awww nod32 com hk support E Mail support nod32 com hk REV 20071128 002 1 1 1 1 2 2 2 1 2 2 2 3 2 4 2 5 3 3 3 2 3 3 3 4 4 1 4 2 ESET NOD32 Antivirus 3 0 4 Dll anda ZM Dr rarararXdXWXa u un 4 System requirements 0 ccc ce eee ee sence eee kk kk kK KK KK KK KK KK KK KK KK IK 4 InstallatiOm K k kk 5 Typical lS SI AL G T yi asi sika nu yek ken k y au rn n yaneya c s kek eku n n kAN 5 C stomi INSTAN ALDI s4 si ss a yan yene n ran y k dan ye kad kan bask b haaik n 6 Using original Sett rgS E E kk kk kk kK KK KK KK KK KK KAR 7 Entering User name and p
25. Sense reporting The ThreatSense Net Early Warning System is the best way to help ESET protect you as well as keep you informed about new and evolving threats This system can submit new threats to ESET s lab and provides feedback that can help protect your computer Enable ThreatSense Net Early Warning System For more information about the ThreatSense Net Early Warning System and to review our privacy statement read the program help file after installation By default the Enable ThreatSense Net Early Warning System check box is selected which will activate this feature Click Advanced setup to modify detailed settings for the submission of suspicious files The next step in the installation process is to configure the Detection of potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but can often negatively affect the behavior of the operating system These applications are often bundled with other programs and may be difficult to notice during the installation process Although these applications usually display a notification during installation they can easily be installed without your consent jl ESET NOD32 Antivirus Setup Detection of potentially unwanted applications Potentially unwanted applications are programs that usually require the user s consent before installation They might not pose any security risk however they can affect your computer s
26. T NOD32 for Microsoft Exchange etc After purchase license keys are delivered along with your User name and Password To Add Remove a license key click the corresponding button in the license manager window The license manager is accessible from the Advanced Setup tree under Miscellaneous gt Licenses ESET NOD32 Antivirus Setup Antivirus and antispyware Update Tools amp J User interface E Miscellaneous Proxy server Remote administration Email dient integration The license key is a text file containing information about the purchased product its owner number of licenses and the expiry date The license manager window allows the user to upload and view the content of a license key using the Add button the information contained is displayed in the manager To delete license files from the list click Remove If a license key has expired and you are interested in purchasing a renewal click the Order button you will be redirected to our online store 5 Advanced user This chapter describes features of ESET NOD32 Antivirus which may come in handy for more advanced users Setup options for these features are accessible only in Advanced mode To switch to Advanced mode click Toggle Advanced mode in the bottom left corner of the main program window or press CTRL M on your keyboard 5 1 Proxy server setup In ESET Smart Security proxy server setup is available i
27. ar testovac s bor b t 4 Tools Log files Quarantine gt Scheduler Help and support Add Restore Open in a new window Display Advanced mode Files stored in the quarantine folder can be viewed in a table which displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason added by user and number of threats e g if it is an archive containing multiple infiltrations 4 4 1 Quarantining files The program automatically quarantines deleted files if you have not cancelled this option in the alert window If desired you can quarantine any suspicious file manually by clicking the Add button If this is the case the original file is not removed from its original location The context menu can also be used for this purpose right click in the quarantine window and select Add 4 4 2 Restoring from Quarantine Quarantined files can also be restored to their original location Use the Restore feature for this purpose this is available from the context menu by right clicking on the given file in the quarantine window The context menu also offers the option Restore to which allows you to restore a file to a location other than the one from which it was deleted NOTE If the program quarantined a harmless file by mistake please exclude the file from scanning after restoring and send the file to ESET Customer Care 4 4 3 Submitting
28. assword ukkk kek n 7 On demand computer SCAN 2 kk kk kk eee eee kK KK KK AKAR KA 8 Beginner S gule kk A 8 9 Introducing user interface design modes 9 5A Checking operation of the system 9 3 1 2 What to do if the program doesn t work properly 10 Update S L aricii say s an ni ea ka nek nA San NA AA 10 Proxy Sorver Ol su ss as sa cs sikak seen un d ne ad use i da bas 2 n d na k k 10 SOLCINGS DIOLO CL ID n 4 3 l l kak nek batan ea kal aab W daa b k ha dek b n 11 Work with ESET NOD32 Antivirus 12 Antivirus protectio y si ys Ls a xulaseya seule kax e kaka nkl Nan a k 12 4 1 1 Real time file system protection 12 41 1 1 zar _ _ _ y B ALLL Scanning f media sescca ai i 12 4111 2 Event triggered scanning E 12 4 1 1 3 Checking of newly created f les 12 AA FO AICS S L Ll sc 555a yeno E 12 4 1 1 2 Cleaning levelS zz 12 4 1 1 3 When to modify real time protection CONT cil co lela SNN DA a a a ee 12 4 1 1 4 Checking real time protection 13 4 1 1 5 What to do if the real time protection does NOL WOK se esa dss erences vene x na pais ecm a xen bank e1 0 13 4 1 2 ET BOL GOL Lii 4unis y be anl an b n k sk bend 13 41 2 1 POP Sin N s5n ea eee ce
29. can eliminate it by first blocking it and then cleaning deleting or moving it to quarantine 4 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code at the moment they are opened created or run on the computer Real time file system protection is launched at system startup 4 1 1 1 Control setup The real time file system protection checks all types of media and control is triggered by various events Control utilizes the ThreatSense technology detection methods as described in ThreatSense engine parameter setup The control behavior may vary for newly created files and existing files For newly created files it is possible to apply a deeper level of control ESET NOD32 Antivirus Aca Setup cert B Antivirus and antispyware a Real time file system protection Enable real time file system protection Email protection ThreatSense ameter setup nna engine parameter setup Actions Additional ThreatSense parameters for newly created and modified files E POP3 F Runtime packers Web access protection Gi HTTP V Self extracting archives On demand computer scai V Advanced heuristics Exdusions Protocol filtering Media to scan Scan on i Aart Local drives File open Jl Diskette access s Fa Log files v Removable media 4 File creation
30. d by the HTTP server By default the Server port is set to the value 2221 The Authentication option defines the method of authentication used for accessing the update files The following options are available NONE Basic and NTLM Select Basic to use the base64 encoding with basic user name and password authentication The NTLM option provides encoding using a safe encoding method For authentication the user created on the workstation sharing the update files is used The default setting is NONE which grants access to the update files with no need for authentication Warning If you want to allow access to the update files via the HTTP server the Mirror folder must be located on the same computer as the ESET NOD32 Antivirus instance creating it Advanced setup m Zen HTTP Server Server port 7721 Authentication NONE Connect to LAN as System account default Current user TT Specified user User name Password Disconnect from server after update After configuration of the Mirror is finished go to the workstations and add anew update server in the format http IP_address_of_ your_server 2221 To do this follow the steps below Open ESET NOD32 Antivirus Advanced Setup and click the Update branch Click Edit to the right of the Update server drop down menu and add a new server using the following format http IP_ address_of_your_server 2221 Select this newly added server from the list
31. d quit load modules from FOLDER quarantine FOLDER show activity indicator scans all hard drives in the cleaning scan files default do not scan files scan boot sectors default do not scan boot sectors scan archives default do not scan archives maximum archive nesting LEVEL scan archives for LIMIT seconds at scanning time reaches this limit the archive is stopped and the scan will next file scan only the first SIZE bytes in unlimited scan email files do not scan email files scan self extracting archives do not scan self extracting archives scan runtime packers do not scan runtime packers exclude FOLDER from scanning scan subfolders default do not scan subfolders maximum subfolder nesting LEVEL unlimited follow symbolic links default skip symbolic links exclude EXTENSIONS delimited by scan for Adware Spyware Riskware do not scan for Adware Spyware scan for potentially unsafe do not scan for potentially unsafe scan for potentially unwanted do not scan for potentially unwanted use signatures do not use signatures enable heuristics disable heuristics enable Advanced heuristics disable Advanced heuristics perform ACTION on infected objects quarantine supplements ACTION no quarantine Quarantine Logs log file FILE log rewrite log all no log all copy infected files to Quarantine do not copy infected files to log output to FILE overwrite output
32. e as in the Typical installation see page 5 After entering your User name and Password click Next to Configure your Internet connection H ESET NOD32 Antivirus Setup Internet Connection Configure your Internet connection Select options corresponding to your type of Internet connection If you are unsure select the settings used by Internet Explorer O I use a dial up modem Internet connection Proxy Server j aM unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer 3 Recommended i I do not use a proxy server T I use a proxy server If you use a proxy server it must be correctly configured in order for virus signature updates to work properly If you don t know whether you use a proxy server to connect to the Internet leave the default setting I am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer and click Next If you do not use a proxy server select the corresponding option El ESET NOD32 Antivirus Setup Proxy server Enter proxy server parameters Proxy server settings Address Use Internet Explorer settings Address To configure your proxy server settings select use a proxy server and click Next Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default
33. e kel n ne 13 Pee CO 6 72 b re en ea acer 13 41 2 2 Integration with Microsoft Outlook Outlook Express Windows Maliil 14 41 2 2 1 Appending tag messages to email body 14 41 2 3 Removing infiltrations UU 14 4 1 3 Web access protection L 14 41 3 1 IN zz a E E R 15 41 311 Blocked excluded addreSseS sisssriiisriiiniserisisissires 15 Ne VED D WD OS r EOE 15 4 1 4 COTIDIL N SCA esseri tnis r b na xu ew ken ayanen ken ne 15 4 1 4 1 n aA EEA E E E 16 MA Oa Carr n E 16 2 E E E E E E 16 41 4 2 Se A Aa aranena Kes sens tet ionatd ated dika Alak kek nda sa p d 16 ANAS SEAM DIOTI S s issa rus nannasan lan xa ya keneyal nanann bee 16 4 1 5 ThreatSense engine parameters setup 17 4 1 5 1 Objects Sel Uj gt a 4 esa sial ese lunnnn unda seke k kini kera bal 17 nan UIT antic en den oe l isan e W p dek N san b W ne le 7 ANS ER ci n li SUD N aetinses educates oat metvete S 17 AISA EXTENSIONS ic isi siy isen no Hanna kin kl da n Wen k n kkin b n y n 18 4 1 6 An infiltration J5 detected y sis cwanya 18 Updating the progra s s s 4 s n k l kk kil kxah sani ey kerek kaya 19 4 2 Update SO LL s kalk yara relocn sanl ac lene n n n carl Aenade 19 4 2 1 1 Update OES ese yan oenl Ke Ken l dan an 19 4 2
34. e of the product license 4 2 1 1 Update profiles For various update configurations it is possible to create user defined update profiles which can be used for a given update task Creating various update profiles is especially useful for mobile users as the Internet connection properties regularly change By modifying the update task mobile users can specify that if it is not possible to update the program using the configuration specified in My Profile the update will be performed using an alternative profile The Selected profile drop down menu displays the currently selected profile By default this entry is set to My profile To create a new profile click the Profiles button and then click the Add button and enter your own Profile name When creating a new profile you can copy settings from an existing one by selecting it from the Copy settings from profile drop down menu Within the profile setup you can specify the update server to which the program will connect and download updates any server from the list of available servers can be used or anew server can be added The list of existing update servers is accessible via the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button 4 2 1 2 Advanced update setup To view the Advanced update setup click the Setup button Advanced update setup op
35. eature increases the level of credibility for the addressee and if an infiltration is detected it provides valuable information about the threat level of a given email sender The options for this functionality are available through Advanced setup gt Antivirus and antispyware protection gt Email protection The program can Append tag messages to received and read mail as well as Append tag messages to sent mail Users also have the ability to decide whether tag messages should be appended to all email to infected email only or not at all ESET NOD32 Antivirus also allows the user to append messages to the original subject of infected messages To enable appending to the subject select the options Append note to the subject of received and read infected email and Append note to the subject of sent infected email The content of the notifications can be modified in the Template field added to the subject of infected email The above mentioned modifications can help to automate the process of filtering infected email as it allows you to filter email with a specific subject if supported in your email client to a separate folder 4 1 2 3 Removing infiltrations If an infected email message is received an alert window is displayed The alert window shows the sender name the email and name of the infiltration In the lower part of the window the options Clean Delete or Leave are available for the detected object In almost all cases
36. einstall the program preserving the current settings leave this checkbox checked To reinstall the program and adjust the settings uncheck the check box and select one of the installation modes Use current settings Installation mode Typical recommended best settings Custom allows for more detailed configuration 2 4 Entering User name and password For optimal functionality it is important that the program is automatically updated This is only possible if the correct user name and password are entered in the update setup If you did not enter your user name and password during the installation you can do so now In the main program window click Update and then click User name and Password Setup Enter the data you received with your product license into the License details window Please enter the User name and Password received after purchase or registration We strongly recommend that you copy Ctrl C from your registration email and paste Ctrl V to the appropriate fields below User name 2 5 On demand computer scan After installation of ESET NOD32 Antivirus a computer scan for the presence of malicious code should be performed To quickly launch a scan select Computer scan from the main menu and then select Standard scan in the main program window For more information about the Computer scan feature see the chapter Computer scan ESET NOD32 Antivirus Userinterfacew Setupw Toolsw He
37. ent as well as to archive logs Log files are accessible from the main ESET NOD32 Antivirus window by clicking Tools gt Log files Select the desired log type using the Log drop down menu at the top of the window The following logs are available 1 Detected threats Use this option to view all information about events related to the detection of infiltrations 2 Events This option is designed for system administrators and users to solve problems All important actions performed by ESET NOD32 Antivirus are recorded in the Event logs 3 On demand computer scan Results of all completed scans are displayed in this window Double click on any entry to view details of the respective On demand scan ESET NOD32 Antivirus Userinterfacew Setupw Toolsw Helpw Log files Event logs related to ESET NOD32 Antivirus Computer scan kr dal Log Detected threats aati Detected threats Tim Events On demand computer scan Setup 6 11 2000 Ft m Protection status at Act User Info test file con vista Threa t A Tools Log files b Quarantine Scheduler Help and support O Open in a new window gt Display Advanced mode In each section the displayed information can be directly copied to the clipboard by selecting the entry and clicking on the Copy button To select multiple entries the CTRL and SHIFT keys can be used 24 4 5 1 Log maintenance The Logging configuratio
38. er Setup window you can enable or disable HTTP checking with the option Enable HTTP checking You can also define the port numbers which are used by the system for the HTTP communication By default the port numbers 80 8080 and 3128 are used HTTP traffic on any port can be automatically detected and scanned by adding additional port numbers separated by acomma B Antivirus and antispyware HTTP filter Real time file system protectic Setup pleaser 7 Enable HTTP checking E Web access protection a On demand computer scan Ports used by HTTP protocol separated by a comma 80 8080 3128 41 3 1 Blocked excluded addresses The HTTP checking setup allows you to create user defined lists of Blocked and Excluded URL Uniform Resource Locator addresses Both dialog windows contain the buttons Add Edit Remove and Export allowing you to easily manage and maintain the lists of specified addresses If an address requested by the user is in the list of blocked addresses it will not be possible to access the address On the other hand addresses in the list of excluded addresses are accessed with no checking for malicious code In both lists the special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trus
39. er to select a location on your computer where you wish to save the configuration file to 5 2 2 Import settings The steps for importing a configuration are very similar Again select Import and export settings and select the Import settings option Click the button and browse for the configuration file you wish to import 29 5 3 Command Line ESET NOD32 Antivirus s antivirus module can be launched via the command line manually with the ecls command or with a batch bat file The following parameters and switches can be used while running the on demand scanner from the commandline General options help version base dir FOLDER quar dir FOLDER aind auto mode Targets files no files boots no boots arch no arch max archive level LEVEL scan timeout LIMIT maximum If the scanning of the continue with the max arch size SIZE archives default 0 mail no mail sfx no sfx rtp no rtp exclude FOLDER subdir no subdir max subdir level LEVEL default O symlink no symlink ext remove EXTENSIONS ext exclude EXTENSIONS colon from scanning Methods adware no adware Riskware unsafe applications no unsafe applications unwanted applications no unwanted applications pattern no pattern heur no heur adv heur no adv heur Cleaning 30 action ACTION Available actions none clean prompt show help and quit show version information an
40. ers To restore the default settings click the Default button located at the bottom right of the Real time file system protection window Advanced Setup gt Antivirus and antispyware gt Real time file system protection 4 1 1 4 Checking real time protection To verify that real time protection is working and detecting viruses use a test file from eicar com This test file is a special harmless file detectable by all antivirus programs The file was created by the EICAR company European Institute for Computer Antivirus Research to test the functionality of antivirus programs The file eicar com is available to download at http www eicar org download eicar com 4 1 1 5 What to do if the real time protection does not work In the next chapter we describe problem situations that may arise when using real time protection and how to troubleshoot them Real time protection is disabled If real time protection was inadvertently disabled by a user it needs to be reactivated To reactivate real time protection navigate to Setup gt Antivirus and antispyware and click Enable in the Real time file system protection section of the main program window If real time protection is not initiated at system startup it is probably due to the disabled option Automatic real time file system protection startup To enable this option navigate to Advanced Setup F5 and click Real time file system protection in the Advanced Setup tree In the Advanced
41. esigned for users who wish to quickly and easily scan their computers It offers an effective scanning and cleaning solution without requiring an extensive configuration process 4 1 4 1 2 Custom scan Custom scan is an optimal solution if you wish to specify scanning parameters such as scan targets and scanning methods The advantage of Custom scan is the ability to configure the parameters In detail The configurations can be saved to user defined scan profiles which can be useful if scanning is repeatedly performed with the same parameters To select scan targets use the drop down menu of the quick target selection feature or select targets from the tree structure listing all devices available on the computer Furthermore you can choose from three cleaning levels by clicking Setup gt Cleaning If you are only interested in scanning the system with no additional actions performed select the Scan without cleaning check box Performing computer scans using the Custom scan mode is suitable for advanced users with previous experience using antivirus programs 4 1 4 2 Scan targets The Scan targets drop down menu allows you to select files folders and devices disks to be scanned for viruses Using the quick scan targets menu option you can select the following targets Local drives controls all system hard drives Removable media diskettes USB storage devices CD DVD Network drives all mapped drives ESET a a ee A
42. he corresponding Passwords If the Mirror server is accessible to Everyone please be aware that this does not mean that just any user is granted access Everyone does not mean any unauthorized user it just means that that the folder is accessible for all domain users As a result if the folder is accessible to Everyone a domain user name and password will still need to be entered in the update setup section ESET NOD32 Antivirus reports an error connecting to the Mirror server communication on the port defined for accessing the HTTP version of the Mirror is blocked 4 2 2 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the information window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools gt Scheduler By default the following tasks are activated in ESET Smart Security Regular automatic update Automatic update after dial up connection Automatic update after user logon Each of the aforementioned update tasks can be modified to meet your needs In addition to the default update tasks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see the chapter Scheduler 4 3 Scheduler Scheduler is available if the Advanced mode in ESET NOD32 Antivirus is activated Scheduler can be f
43. higher Adware Spyware Riskware This category includes software which collects various sensitive information about users without their informed consent This category also includes software which displays advertising material Potentially unsafe applications Potentially unsafe applications is the classification used for commercial legitimate software It includes programs such as remote access tools which is why this option is disabled by default Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but they may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are 17 present on your computer your system behaves differently compared to the state before their installation The most significant changes include unwanted pop up windows activation and running of hidden processes increased usage of system resources changes in search results and applications communicating with remote servers 4 1 5 3 Cleaning The cleaning settings determine the behavior of the scanner during the cleaning of infected files There are 3 levels of cleaning No cleaning Infected files are not cleaned automatically The program will display a warning window and allow the user to choose an action Default level The program will attempt to automatically clean or delete an infected file If it is not possible to
44. hreats are submitted to ESET s lab for analysis If you have found a suspicious file you can submit it for analysis to our virus labs If it turns out to be a malicious application its detection will be added to the next virus signature update Submission of files can be set to be performed automatically without asking If this option is selected suspicious files are sent in the background If you wish to know which files have been sent for analysis and confirm the submission select the Ask before submitting option ThreatSense Net Early Warning System Suspicious Hes A Suspicious files Do not submit for analysis Ask before submitting Submit without asking When to submit _ As soon as possible During update Exclusion filter Contact email optional If you don t want any files to be submitted select Do not submit for analysis Note that not submitting files for analysis does not affect submission of statistical information to ESET Statistical information is configured in its own setup section described in the next chapter When to submit Suspicious files will be sent to ESET s labs for analysis as Soon as possible This is recommended if a permanent Internet connection Is available and suspicious files can be delivered without delay The other option Is to submit suspicious files During update If this option is selected suspicious files will be collected and uploaded to
45. imum efficiency setting With the Maximum compatibility level the user is warned by an alert window which reports the receipt of an infected message No information about infected files is added to the subject line or to the email body of delivered messages and infiltrations are not automatically removed Deleting infiltrations must be performed by the user from the email client Setup Compatibility setup Not all email dients may work properly in conjunction with POP3 filtering in standard mode The following settings allow adjustment of the compatibility level to resolve potential conflicts However increasing the compatibility level may lead to decreased efficiency of the Internet monitor or inability to take advantage of all its features B Antivirus and antispyware Real time file system protectic Email protection Microsoft Outlook Actions POP3 Email cients B Web access protection 4 HTTP On demand computer scan Y Maximum efficiency Maximum compatibility The POP3 filter is set to work with maximum efficiency This setting is suitable for most configurations and should be used 4 1 2 2 Integration with Microsoft Outlook Outlook Express Windows Mail Integration of ESET NOD32 Antivirus with email clients increases the level of active protection against malicious code in email messages If your email client is supported this integration can be enabled in ESET Smart Security If i
46. ividually This level is designed for more advanced user who know what to do with every type of infiltration The medium level automatically chooses and performs a predefined action depending on the type of infiltration Detection and deletion of an infected file is signaled by an information message located in the bottom right corner of the screen However an automatic action is not performed if the infiltration is located within an archive which also contains clean files and it is not performed on objects for which there is no predefined action The third level is the most aggressive all infected objects are cleaned As this level could potentially result in the loss of valid files we recommended that it be used only in specific situations ThreatSense engine parameter setup _ Cleaning Cleaning level No cleaning f Objects Options Extensions Other Strict deaning x cancel Default 4 1 1 3 When to modify real time protection configuration Real time protection is the most essential component of maintaining a secure system Therefore please be careful when modifying its parameters We recommend that you only modify its parameters in specific cases For example if there is a conflict with a certain application or real time scanner of another antivirus program After installation of ESET NOD32 Antivirus all settings are optimized to provide the maximum level of system security for us
47. jlc E SERD DB E RIN belo Ree on ante MU ET a mre Mec n aCe 28 Advanced USEF K kk kk kk kk kK KK KK KK 29 POX SET VEL S LU 4 45 5 54545455a554 4s w tey nana bih yan b ke kawan b 29 Export import Sett l gS EEE kk kk kk kk kK KK KK KK KAKA G 29 5 2 EDO SOT I sis aaya y eka bani na k n rrisin eisi isas 29 5 2 2 Mre E rnr RE 29 Command LING sasaosan 30 MNOS SA e E E T 31 Types OF if ILI HUD S s x sil s ank rece euernescteevesssceasseceeseseze 31 611 VISES ay sen benan e er AA A E 3 6 1 2 Li Le pir YN SN DIR DN e E e an 31 6 1 3 TG GIT lO S esnaera han n 31 6 1 4 PO n PNM DD br 2 uoij 3 6 1 5 JJJJTrr T h H r HH ly ae 32 6 1 6 a cl deren eer me ean ae N daka n n nei Hu n Kel A VA E Van n ene re 32 6 1 7 Potentially unsafe applications 32 6 1 8 Potentially unwanted applications 32 1 ESET NOD32 Antivirus 3 0 ESET NOD32 Antivirus 3 0 is the successor to the award winning product ESET NOD32 Antivirus 2 It utilizes the scanning speed and the precision of ESET NOD32 Antivirus granted by the most recent version of the ThreatSense scanning engine The implemented advanced techniques are capable of proactively blocking viruses spyware trojans worms adware and rootkits without slowing down the system or annoying you as you work or play with your computer 1 1 What s new The l
48. kgroup_name name and the user s password When updating from the HTTP version of the local server no authentication is required 4 2 1 2 4 Creating update copies Mirror ESET NOD32 Antivirus Business Edition allows the user to create copies of update files which can be used to update other workstations located in the network Updating client workstations from a Mirror optimizes network load balance and saves Internet connection bandwidth Configuration options for the local server Mirror are accessible in the Advanced update setup section to access this section press F5 and click Update in the Advanced Setup tree Click the Setup button next to Advanced update setup and select the Mirror tab SS aS HTTP Proy LAN Miror Create update mimor Access to Update files Provide update files via intemal HTTP server Folder to store mirrored files C Program Data ESET ESET NOD3 2 Antivirus mimor Username Password Files Available versions The first step in configuring the Mirror is to select the Create update mirror check box Selecting this option activates other Mirror configuration options such as the way update files will be accessed and the update path to the mirrored files The methods of Mirror activation are described in detail in the next chapter Variants of accessing the Mirror For now note that there are two basic variants of accessing the Mirror the folder with update files ca
49. l all alert windows and is only suitable for a limited amount of specific situations For most users we recommend that this option be left to its default setting enabled To close pop up windows automatically after a certain period of time select the option Close messageboxes automatically after sec If they are not closed manually by the user alert windows are automatically closed after the specified time period has expired Notifications on the desktop and balloon tips are informative only and do not require or offer user interaction They are displayed in the notification area at the bottom right corner of the screen To activate displaying desktop notifications select the Display notifications on desktop option More detailed options notification display time and window transparency can be modified by clicking the Configure notifications button To preview the behavior of notifications click the Preview button To configure the duration of the balloon tips display time see the option Display balloon tips in taskbar for sec ESET NOD32 Antivirus es zerya Goer Antivirus and antispyware Alerts and notifications Update Alert windows E Tools Alert windows are displayed if a threat is detected or if user intervention is required amp User interface RA n Settings protection J Miscellaneous PT SE Messageboxes are used to display short text messages or questions Close messageboxes automa
50. lpw ESET NOD32 Antivirus gives you the option to increase the security of your computer by running a manual scan Computer scan ko Update Standard scan G Local disk scan i Setup custom scan Selection of scan profile and targets to scan m Protection status Q On demand computer scan t Tools Scan setup Help and support Date and time of the last scan 6 11 2007 10 16 24 Last scan result 0 infected files Version of virus signature database used 2640 20071106 Display Advanced mode 3 Beginner s guide This chapter provides an initial overview of ESET NOD32 Antivirus and its basic settings 3 1 Introducing user interface design modes The main window of ESET NOD32 Antivirus is divided into two main sections The left column provides access to the user friendly main menu The main program window on the right predominantly serves to display information corresponding to the option selected in the main menu The following is a description of buttons within the main menu Protection status In a user friendly form it provides information about the protection status of ESET Smart Security If the Advanced mode is activated the status of all protection modules is displayed Click on a module to view its current status Computer scan This option allows the user to configure and launch the On demand computer scan Update Select this option to access the update module that manages
51. n be presented as a Mirror as a Shared network folder ora Mirror as an HTTP Server The folder dedicated to storing update files for the Mirror is defined in the Folder to store mirrored files section Click Folder to browse for a desired folder on the local computer or shared network folder If authorization for the specified folder is required authentication data must be supplied in the User name and Password fields The User name and Password should be entered in the format Domain User or Workgroup User Please remember to supply the corresponding passwords When specifying detail Mirror configuration you can also specify the language versions for which you want to download update copies Language version setup is accessible in the section Files Available versions 4 2 1 2 4 1 Updating from the Mirror There are two basic methods of configuring the Mirror the folder with update files can be presented as the Mirror as a shared network folder or the Mirror as an HTTP Server Accessing the Mirror using an internal HTTP server This configuration is the default specified in the predefined program configuration In order to allow access to the Mirror using the HTTP 2 server navigate to Advance update setup the Mirror tab and select the Create update mirror option In the Advanced setup section of the Mirror tab you can specify the Server Port where the HTTP server will listen as well as the type of Authentication use
52. n of ESET NOD32 Antivirus is accessible from the main program window Click Setup gt Enter entire advanced setup tree gt Tools gt Log files You can specify the following options for log files Delete records automatically Log entries older than the specified number of days are automatically deleted Optimize log files automatically Enables automatic defragmentation of log files if the specified percentage of unused records has been exceeded Minimum logging verbosity Specifies the logging verbosity level Available options Critical errors Logs only critical errors error starting Antivirus protection Personal firewall etc Errors Only Error downloading file messages are recorded plus critical errors Warnings Records critical errors and warning messages Informative records Records informative messages including successful update messages plus all records above Diagnostic records Logs information needed for fine tuning of the program and all records above POH ange Setup Log files Log record lifetime E Antivirus and antispyware Real time file system prote Email protection In order to keep log files manageable you can choose the maximum log record lifetime Microsoft Outlook After the specified time has elapsed the older records will be deleted Actions V Delete records automatically E POP3 Web access protection 4 HTTP
53. n t seen previously are opened activation and running of hidden processes increased usage of system resources changes in search results application communicates with remote servers
54. n two different sections within the Advanced Setup tree structure First proxy server settings can be configured under Miscellaneous gt Proxy server Specifying the proxy server at this level defines global proxy server settings for all of ESET Smart Security Parameters here will be used by all modules requiring connection to the Internet To specify proxy server settings for this level select the Use proxy server check box and then enter the address of the proxy server into the Proxy server field along with the Port number of the proxy server ESET NOD32 Antivirus EASA Setup cert Antivirus and antispyware Proxy server i te V Use proxy server Tools El Proxy server E User interface Port Miscellaneous 3128 ETA V Proxy server requires authentication User name Password Remote administration bG Email dient integration Detect proxy server If communication with the proxy server requires authentication select the Proxy server requires authentication check box and enter a valid User name and Password into the respective f elds Click the Detect proxy server button to automatically detect and insert proxy server settings The parameters specified in Internet Explorer will be copied Please note that this feature does not retrieve authentication data User name and Password they must be supplied by the user Proxy server settings can also be established within the Advanced upda
55. nents C Always update program components Ask before downloading program components Restart after program component upgrade gt Never restart computer Offer computer restart if necessary l necessary restart computer without notifying Cancel Apply After installation of a program component update it is necessary to restart the system in order to provide full functionality of all modules The section Restart after program component upgrade allows you to select one of the following three options Never restart computer Offer computer restart if necessary If necessary restart computer without notifying The default option for restarting is Offer computer restart if necessary Selection of the most appropriate options for program 20 component updates within the Update mode tab depends on each individual workstation since that is where these settings are to be applied Please be aware that there are differences between workstations and Servers e g restarting the server automatically after a program upgrade could cause serious damage 4 2 1 2 2 Proxy server To access the proxy server setup options for a given update profile Click Update in the Advanced Setup tree F5 and then click the Setup button to the right of Advanced update setup Click the HTTP Proxy tab and select one of the three following options Use global proxy server settings Do not use proxy server Connection through a proxy ser
56. ng System has a single purpose to improve the protection that we can offer you The best way to ensure that we see new threats as soon as they appear is to link to as many to as many of our customers as possible and use them as our Threat Scouts There are two options You can decide not to enable the ThreatSense Net Early Warning System You won t lose any functionality in the software and you ll still get the best protection that we can offer 26 You can configure the Early Warning System to submit anonymous information about new threats and where the new threatening code is contained ina single file This file can be sent to ESET for detailed analysis Studying these threats will help ESET update its threat detection capabilities The ThreatSense Net Early Warning System will collect information about your computer related to newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that file the filename information about the date and time the process by which the threat appeared on your computer and information about your computer s operating system Some of this information may include personal information about the user of the computer such as usernames in a directory path etc An example of the file information submitted is available here While there is a chance that this may occasionally disclose some information about you or your computer to our
57. ntegration is activated the ESET NOD32 Antivirus Antispam toolbar Is inserted directly into the email client allowing for more efficient email protection The integration settings are available through Setup gt Enter entire advanced setup tree gt Miscellaneous gt Email client integration This dialog window allows you to activate integration with the supported email clients Email clients which are currently supported include Microsoft Outlook Outlook Express and Windows Mail Email protection is started by the activation of the Enable email protection check box in Advanced Setup F5 gt Antivirus and antispyware gt Email protection Setup E Antivirus and antispyware Email protection Real time file system protectic Enable email protection NDA d vacosoftOutook TeatSense engine parameter setup Actions Alerts and notifications E POP3 Append tag messages to received and read email ww To infected email only Compatibility Web access protection V Append note to the subject of received and read infected email t Append tag messages to sent email To infected email only z V Append note to the subject of sent infected email Template added to the subject of infected email virus VIRUSNAME a 4 1 2 2 1 Appending tag messages to email body Each email controlled by ESET NOD32 Antivirus can be marked by appending a tag message to the subject or email body This f
58. nti i Custam scan Scan profile depthscan OO OT Scan targets ec By profile settings Removable media Network drives No selection aI D l H A Network E Scan without deaning sete Tse A scan target can also be more precisely specified by entering the path to the folder or file s you wish to include in scanning Select targets from the tree structure listing all devices available on the computer 4 1 4 3 Scan profiles The preferred computer scan parameters can be saved to profiles The advantage of creating scan profiles is that they can be used regularly for scanning in the future We recommend that you create as many profiles with various scan targets scan methods and other parameters as the user regularly uses profile Profile name New profile Copy settings from profile To create a new profile that can be used repeatedly for future scans navigate to Advanced setup F5 gt On demand computer scan Click the Profiles button on the right to display the list of existing scan profiles and the option to create a new one The following ThreatSense engine parameters setup describe each parameter of the scan setup This will help you create a scan profile to fit your needs Example Suppose that you want to create your own scan profile and the configuration assigned to the profile Smart scan is partially suitable But you don t want to scan runtime packers or potentiall
59. on is not controlled Setup E Antivirus and antispyware POP3 filter Real time file system protectic Setup Email protection 7 Enable email checking Microsoft Outlook Ports used by POP3 protocol separated by a comma ee POPS 110 E Web access protection 4 HTTP 4 1 2 1 Compatibility Certain email programs may experience problems with POP3 filtering e g if receiving messages with a slow Internet connection timeouts may occur due to checking If this is the case try modifying the way control is performed Decreasing the control level may improve the speed of the cleaning process To adjust the control level of POP3 filtering navigate to Antivirus and antispyware gt Email protection gt POP3 gt Compatibility If Maximum efficiency is enabled infiltrations are removed from infected messages and information about the infiltration is inserted before the original email subject the options Delete or Clean must be activated or Strict or Default cleaning level must be enabled Medium compatibility modifies the way messages are received Messages are gradually sent to the email client after the last part of the message is transferred it will be scanned for infiltrations However the risk of infection increases with this level of control The level of cleaning and the handling of tag messages notification alerts which are appended to the subject line and body of emails is identical to the max
60. ong time development experience of our experts is demonstrated by the entirely new architecture of the ESET NOD32 Antivirus program which guarantees maximum detection with minimum system requirements Antivirus amp antispyware This module is built upon the ThreatSense scanning core which was used for the first time in the award winning NOD 32 Antivirus system The ThreatSense core is optimized and improved with the new ESET NOD32 Antivirus architecture Feature Description The antivirus system now intelligently cleans Improved Cleaning and deletes most of the detected infiltrations without requiring user intervention Computer scanning can be launched in the background without slowing down performance Core optimization processes keep the size of update files smaller than in version 2 7 Also the protection of update files against damage has been improved It is now possible to scan incoming mail not only in MS Outlook but also in Outlook Background Scanning Mode Smaller Update Files Popular EMail Client ere euda Express and Windows Mail Direct access to file systems for high speed and throughput Variety of Other Blocking access to infected files Optimization for the Windows Security Center including Vista Minor Improvements 1 2 System requirements For seamless operation of ESET NOD32 Antivirus the system should meet the following hardware and software req
61. or ESET NOD32 Antivirus by clicking the Detect proxy server button NOTE Proxy server options for various update profiles may differ If this is the case configure the proxy server in the advanced update setup 3 4 Settings protection ESET NOD32 Antivirus Settings can be very important from the perspective of your organization s security policy Unauthorized modifications can potentially endanger the stability and protection of your system To password protect the setup parameters start from the main menu and click Setup gt Enter entire advanced setup tree gt User interface gt Settings protection and click the Enter password button Enter a password confirm it by typing it again and click OK This password will be required for any future modifications to ESET NOD32 Antivirus settings ff D ESET NOD32 Antivirus gt lt Setup cert i he Actions A Protect setup parameters i POPS Settings can be protected with a password in order to prevent them from unauthorized Web access protection modification by users HTTP Settings are not password protected On demand computer scat Exdusions F Password protect settings 4 Work with ESET NOD32 Antivirus 41 Antivirus and antispyware protection Antivirus protection guards against malicious system attacks by controlling file email and Internet communication If a threat with malicious code is detected the Antivirus module
62. ound in the ESET NOD32 Antivirus main menu under Tools Scheduler contains a summary list of all scheduled tasks and their configuration properties such as the predefined date time and scanning profile used lv Protection status Q Computer scan kr Update t Setup t A Tools Log files i Scheduler Planner Configuration of scheduled tasks running at specified times and their properties z D 3 gt Task Launch time Settings Last run Task will be r 6 11 2007 Dial up conn User logon User logon Successful u Regular au Update Automatic Update No specifics No specifics No specifics 6 11 2007 6 11 2007 Automatic Update System startu System startu Automatic kq A TRT amp R Automatic Quarantine Scheduler d Help and support Add O Open in a new window Display Advanced mode By default the following scheduled tasks are displayed in Scheduler Regular automatic update Automatic update after dial up connection Automatic update after user logon Automatic startup file check after user logon Automatic startup file check after successful update of the virus signature database To edit the configuration of an existing scheduled task both default and user defined right click on the task and click Edit or select the desired task you wish to modify and click the Edit button 4 3 1 Purpose
63. re available The Standard scan quickly scans the system with no need for further configuration of the scan parameters The Custom scan allows the user to select any of the predefined scan profiles as well as choose scan objects from the tree structure tabades ESET NOD32 Antivirus User interfacewv Setupw Toolsw Helpw i On demand computer scan ESET NOD32 Antivirus gives you the option to increase the security of your computer by running a manual scan mM Protection status Q Computer scan gt kr Update ior Setup t Tools Help and support Standard scan G Local disk scan Custom scan G Selection of scan profile and targets to scan Scan setup 6 11 2007 10 16 24 0 infected files 2640 20071106 Date and time of the last scan Last scan result Version of virus signature database used Display Advanced mode 4 1 4 1 1 Standard scan Standard scan is a user friendly method which allows the user to quickly launch a computer scan and clean infected files with no need for user intervention Its main advantages are easy Operation with no detailed scanning configuration Standard scan checks all files on local drives excluding email and archive files and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see Cleaning see page 18 The standard scanning profile is d
64. real damage they only serve to annoy the user and demonstrate the technical skills of their authors It is important to note that viruses are when compared to trojans or spyware gradually becoming more of a rarity since they are not commercially enticing for authors of malicious software Also the term virus is often incorrectly used to cover all types of infiltrations At present this is gradually being overcome and the new more accurate term malware malicious software is used If your computer is infected with a virus it is necessary to restore infected files to their original state i e to clean them by using an antivirus program Examples of viruses are OneHalf Tenga and Yankee Doodle 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via a network The basic difference between a virus and a worm is that worms have the ability to replicate and travel by themselves They are not dependent on host files or boot sectors Worms proliferate by means of email or network packets In this regard worms can be categorized two ways Email distributing themselves to email addresses found in a user s contact list and Network exploiting security vulnerabilities in various applications Worms are therefore much more viable than computer viruses Due to the wide availability of the Internet they can spread across the globe within hours of their release
65. rograms but in fact they are spyware programs themselves If there is a file detected as spyware on your computer it is advisable to delete it since it most likely contains malicious code 6 1 7 Potentially unsafe applications There are many legitimate programs which serve to simplify the administration of networked computers However in the wrong hands they may be misused for malicious purposes This is why ESET has created this special category Our clients now have the option to choose whether the antivirus system should or should not detect such threats Potentially unsafe applications is the classification used for commercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program recording each keystroke a user types If you find that there is a potentially unsafe application present and running on your computer and you did not install it please consult your network administrator or remove the application 32 6 1 8 Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently Compared to the state before their installation The most significant changes are new windows you have
66. ry Internet Files Content IE5 C14J8NS7 rdgFR1463 1 exe HHH HHH H When to submit In the When to submit section you can define when the statistical info will be submitted If you choose to submit As soon as possible Statistical information will be sent immediately after it is created This setting is suitable if a permanent Internet connection is available If During update is selected statistical information will be kept and submitted collectively during the next update Statistics V Enable submission of anonymous statistical information When to submit As soon as possible During update Statistical information is anonymous and does not contain any personal or confidential information Submission 4 7 3 In this section you can choose whether files and statistical information will be submitted by means of ESET Remote Administrator or directly to ESET If you want to be sure that suspicious files and statistical information are delivered to ESET select the option By means of Remote Administrator or directly to ESET If this option is selected files and statistics are submitted by all available means Submission of suspicious files by means of Remote Administrator submits files and statistics to the remote administration server which will ensure their subsequent submission to ESET s virus labs If the option Directly to ESET is selected all suspicious files and statistical informa
67. se enter the user name and password in the update setup section or specify an existing account under which the program will enter the update server Mirror To configure such an account click the LAN tab The Connect to LAN as section offers the options System account default Current user and Specified user Connect to LAN as System account default Current user C Specified user Liser name Password E Disconnect from server after update Select the System account option to use the system account for authentication Normally no authentication process takes place if there is no authentication data supplied in the main update setup section To ensure that the program authorizes itself using a currently logged in user account select Current user The drawback of this solution is that the program is not able to connect to the update server if no user is currently logged in Select Specified user if you want the program to use a specific user account for authentication The default option for LAN connection is System account Warning When either Current user or Specified user is enabled an error may occur when changing the Identity of the program to the desired user This is why we recommend inserting the LAN authentication data in the main update setup section In this update setup section the authentication data should be entered as follows domain_name user if it is a workgroup enter wor
68. se designed to drop other types of malware onto compromised computers m backdoor an application which communicates with remote attackers allowing them to gain access to a system and to take control of it keylogger keystroke logger a program which records each keystroke that a user types and sends the information to remote attackers m dialer dialers are programs designed to connect to premium rate numbers It is almost impossible for a user to notice that a new connection was created Dialers can only cause damage to users with dial up modems which are no longer regularly used Trojan horses usually take the form of executable files with the extension exe If a file on your computer is detected as a trojan horse it is advisable to delete it since it most likely contains malicious code Examples of well known trojans are NetBus Trojandownloader Small ZL Slapper 6 1 4 Rootkits Rootkits are malicious programs that grant Internet attackers unlimited access to a system while concealing their presence Rootkits after accessing a system usually exploiting a system vulnerability use functions in the operating system to avoid detection by antivirus software they conceal processes files and Windows registry data For this reason it is almost impossible to detect them using ordinary testing techniques When it comes to rootkit prevention remember that there are two levels of detection 1 When they try to acce
69. select the correct action automatically the program will offer a choice of follow up actions The choice of follow up actions will also be displayed if a predefined action could not be completed Strict cleaning The program will clean or delete all infected files including archives The only exceptions are system files If it is not possible to clean them the user is offered an action to take in a warning window Warning In the Default mode the entire archive file is deleted only if all files in the archive are infected If the archive also contains legitimate files it will not be deleted If an infected archive file is detected in the Strict cleaning mode the entire archive will be deleted even if clean files are present ThreatSense engine parameter setup Cleaning Cleaning level No deaning Objects Options Extensions 4 1 5 4 Extensions An extension is part of the file name delimited by a period The extension defines the type and content of the file This section of the ThreatSense parameter setup lets you define the types of files to scan By default all files are scanned regardless of their extension Any extension can be added to the list of files excluded from scanning If the Scan all files option is unchecked the list changes to show all currently scanned file extensions Using the Add and Remove buttons you can enable or prohibit scanning of desired extensions To enable scanning of
70. ss a system They are still not present and are therefore inactive Most antivirus systems are able to eliminate rootkits at this level assuming that they actually detect such files as being infected 2 When they are hidden from the usual testing Users of the ESET antivirus system have the advantage of Anti Stealth technology which is also able to detect and eliminate active rootkits 3 6 1 5 Adware Adware Is a Short for advertising supported software Programs displaying advertising material fall under this category Adware applications often automatically open a new pop up window containing advertisements in an Internet browser or change the brower s homepage Adware is often bundled with freeware programs allowing their creators to cover development costs of their usually useful applications Adware itself is not dangerous users will only be bothered with advertisements Its danger lies in the fact that adware may also perform tracking functions as spyware also does If you decide to use a freeware product please pay particular attention to the installation program The installer will most probably notify you of the installation of an extra adware program Often you will be allowed to cancel it and install the program without adware On the other hand some programs will not install without adware or their functionality will be limited This means that adware may often access the system in a legal way beca
71. strator server Server address Antivirus and antispyware Interval between connections to server min 5 Remote administration Email dient integration V Remote Administrator server requires authentication Password The Setup window allows you to activate the remote administration mode by first selecting the Connect to Remote Administration server check You can then access the other options described below m Server address Network address of the server where the remote administration server is installed m Port This field contains a predefined server port used for connection We recommend that you leave the predefined port setting of 2222 Interval between connections to server min This designates the frequency with which ESET NOD32 Antivirus will connect to the ERA Server to send out the data In other words information is sent at the time intervals defined here If it is set to O information will be submitted every 5 seconds m Remote Administrator requires authentication Allows you to enter a password for connecting to the remote administration server if required Click OK to confirm changes and apply the settings ESET NOD32 Antivirus will use these settings to connect to the remote Server 28 4 9 License The License branch allows you to manage the license keys for ESET NOD32 Antivirus and other ESET products such as ESET Remote Administrator ESE
72. t and productivity Log files Event logs related to ESET NOD32 Antivirus Quarantine Objects that cannot be cleaned are quarantined safely before being deleted 4 Tools gt Scheduler ia g files Configuration of scheduled tasks running at specified times and their properties Quarantine Scheduler Submit file for analysis Help and support gt Display Advanced mode Toggling to Advanced mode adds the Tools option to the main menu The Tools option allows the user to access Scheduler Quarantine or view ESET NOD32 Antivirus log files NOTE All remaining instructions in this guide will take place in Advanced mode 3 1 1 Checking operation of the system To view the Protection status click this option at the top of the main menu The Antivirus and antispyware submenu will appear directly below and a Status summary about the operation of ESET NOD32 Antivirus will be displayed in the main program window Click Antivirus and antispyware and the main program window ed status of the individual protection modules Gilet S3 Ele E XP nau User interfacew Setupw Toolsw Helpw Maximum protection ESET NOD32 Antivirus is providing maximum protection for your computer Antivirus and antispyware Q Computer scan ko Update it Setup t Tools Help and support SA Protection status gt Antivirus and antispyware Number of blocked attacks 0 Version of virus signature database 2640 20071
73. t role in providing constant protection of the system JE ESET NOD32 Antivirus Setup Automatic update Enter your User name and Password B H E a To ensure that protection is updated enter the User name and Password you received after purchase below We recommend that you copy them Ctrl C from your registration email and paste them Ctrl V to the appropriate fields below User name If you are unsure about the correct values you can set them in the program later T Set update parameters later Enter your User name and Password i e the authentication data you received after the purchase or registration of the product into the corresponding fields If you do not currently have your User name and Password available select the Set update parameters later option Authentication data can be inserted at any time later on directly from the program The next step in the installation is configuration of the ThreatSense Net Early Warning System The ThreatSense Net Early Warning System helps to ensure that ESET is immediately and continuously informed about new infiltrations in order to quickly protect its customers The system allows for submission of new threats to ESET s virus laboratory where they are analyzed processed and added to the virus signature databases 4E ESET NOD32 Antivirus Setup ThreatSense Net Early Warning System Set parameters for Threat
74. t startup option At the top of the ESET NOD32 Antivirus main program window there is a Standard menu which can be activated or disabled based on the Use standard menu option If the Show tooltips option is enabled a short description of any option will be displayed if the cursor is placed over the option The Select active control element option will cause the system to highlight any element which is currently under the active area of the mouse cursor The highlighted element will be activated after a mouse click To decrease or increase the speed of animated effects select the Use animated controls option and move the Speed slider bar to the left or right To enable the use of animated icons to display the progress of various operations select the Use animated icons check box If you want the program to sound a warning if an important event takes place select the Use sound signal option User interface User interface elements v Advanced mode Graphical user interface 4 Show splash screen at startup Display menu in Standard mode a 7 Display menu in Advanced mode E i Use standard menu Alerts and notifications Show tooltips Select active control element Alerts and notifications Settings protection E Miscellaneous Effects Use animated controls Speed ft Use animated icons for progress indication Use sound signal
75. te Never update program components Ask before downloading program components C Perform program component upgrade if available Restart after program component upgrade Never restart computer Offer computer restart if necessary If necessary restart computer without notifying NOTE After a program component upgrade a reboot is usually required The recommended setting is If necessary restart computer without notifying The next step in the installation is to Enter a password to protect program parameters Choose a password you wish to protect the program with Retype the password to confirm E ESET NOD32 Antivirus Setup Password protect settings Enter password to protect settings E Protect configuration settings with a password New password Confirm new password The steps Configuration of the ThreatSense Net Early Warning System and Detection of potentially unwanted applications are the same as for a Typical installation and are not shown here see page 5 The last step shows a window requiring your consent to install 2 3 Using original settings If you reinstall ESET NOD32 Antivirus the Use current settings option is displayed Select this option to transfer setup parameters from the original installation to the new one J ESET NOD32 Antivirus Setup Installation mode Installation mode selection If you wish to r
76. te setup Update branch of the Advanced Setup tree This setting applies for the given update profile and is recommended for laptops as they often receive virus signature updates from different locations For more information about this setting see Section 4 4 Updating the system Use global proxy server settings Connection through a proxy server Dee r Pros Server 5 2 Export import settings Export and import of the current configuration of ESET NOD32 Antivirus is available in Advanced mode under Setup Both export and import utilize the xml file type Export and import are useful if you need to back up the current configuration of ESET NOD32 Antivirus in order to be able to use it later for whatever reason The export settings option will also be appreciated by those who want to use their favorite configuration of ESET NOD32 Antivirus on multiple systems they just need to import their xml file Import and export settings es The current configuration of ESET NOD32 Antivirus can be saved to an XML file and restored at a later time when needed Import and export Import settings Export settings File name i 5 2 1 Export settings Export of configuration is very easy If you want to save the current configuration of ESET Smart Security click Setup gt Import and export settings Select the Export settings option and enter the name of the configuration file Use the brows
77. ted and safe addresses Similarly it is necessary to make sure that the symbols and are used correctly in this list EJ Antivirus and antispyware List of blocked HTTP addresses Real time file system protecti The list contains HTTP addresses with blocked The list may contain either whole Email protection addresses or their parts defined with either text or wildcards Web access protection For instance com denotes any address that ends with the string com HTTP Blocked addresses Exduded addresses 4 1 3 1 2 Web browsers ESET NOD32 Antivirus also contains the Web browsers feature which allows the user to define whether the given application is a browser or not If an application is marked as a browser by the user all communication from this application is monitored regardless of the port numbers involved in the communication The Web browsers feature complements the HTTP checking feature as HTTP checking only takes place on predefined ports However many Internet services utilize dynamically changing or unknown port numbers To account for this the Web browser feature can establish control of port communications regardless of the connection parameters ESET NOD32 Antivirus Setup Antivirus and antispyware Internet browsers Real time file system protecti To increase security we recommend that you mark any application used as an Internet i H
78. tem protection startup option is enabled it may be due to conflicts with other programs If this is the case please consult ESET s Customer Care specialists 4 1 2 Email protection Email protection provides control of email communication received through the POP3 protocol Using the plug in program for Microsoft Outlook ESET NOD32 Antivirus provides control of all communications from the email client POP3 MAPI IMAP HTTP When examining incoming messages the program uses all advanced scanning methods provided by the ThreatSense scanning engine This means that detection of malicious programs takes place even before being matched against the virus signature database Scanning of POP3 protocol communications is independent of the email client used 4 1 2 1 POP3 checking The POP3 protocol is the most widespread protocol used to receive email communication in an email client application ESET NOD32 Antivirus provides protection of this protocol regardless of the email client used The module providing this control is automatically initiated at operating system startup time and is then active in memory For the module to work correctly please make sure it is enabled POP3 checking is performed automatically with no need for reconfiguration of the email client By default all communication on port 110 is scanned but other communication ports can be added if necessary Port numbers must be delimited by acomma Encrypted communicati
79. the Early Warning System servers during an update Exclusion filter Not all files have to be submitted for analysis The Exclusion filter allows you to exclude certain files folders from submission For example it may be useful to exclude files which may carry potentially confidential information such as documents or spreadsheets The most common file types are excluded by default Microsoft Office OpenOffice The list of excluded files can be expanded if desired Contact email The contact email is sent along with suspicious files to ESET and may be used to contact you if further information about submitted files is required for analysis Please note that you will not receive a response from ESET unless more information is required 4 7 2 Statistics The ThreatSense Net Early Warning System collects anonymous information about your computer which is related to newly detected threats This information may include the name of the infiltration the date and time it was detected the ESET NOD32 Antivirus version your computer s operating system version and the location setting The Statistics are normally delivered to ESET s servers once or twice a day An example of a statistical package submitted ute tine 2005 04 14 07 21 28 country Slovakia language ENGLISH osver 5 1 2600 NT engine 5417 COMpOnentS 2 50 2 moduleid 0x4e4f4d41 filesize 28368 filename C Documents and Settings Administrator Local Settings Tempora
80. tically after sec 120 g Desktop notifications and balloon tips By default desktop notifications are displayed in the lower right hand corner of your screen and contain information that does not require user intervention Display notifications on desktop Configure notifications Display balloon tips in taskbar for sec 10 S amp Display only notifications requiring user intervention On multi user systems display notifications on the screen of this user Administrator Kazan Gee In the bottom section of the Alerts and notifications setup window there is the option Display only notifications requiring user intervention This option allows you to turn on off displaying of alerts and notifications that require no user intervention The last feature of this section is specifying addresses of notifications in a multi user environment The On multi user systems display notifications on the screen of the user field allows the user to define who will receive important notifications from ESET Smart Security Normally this would bea system or network administrator This option is especially useful for terminal servers provided that all system notifications are sent to the administrator 4 7 ThreatSense Net The ThreatSense Net Early Warning System is a tool that keeps ESET immediately and continuously informed about new infiltrations The bidirectional ThreatSense Net Early Warni
81. tion are sent to ESET s virus lab directly from the program ThreatSense Net Early Warning System Submission distribution By means of Remote Administrator or directly to ESET By means of Remote Administrator Directly to ESET Cache 1 Number of files pending for submission 1 V Enable logging Where there are flles pending submission the Submit now button is activated in this setup window Click this button if you wish to immediately submit files and statistical information Select the Enable logging check box to enable recording of file and statistical information submission After each submission of a suspicious file or a piece of statistical information an entry in the event log is created 27 4 8 Remote administration Remote administration is a powerful tool for maintaining security policy and for obtaining an overview of the overall security management within the network It is especially useful when applied to larger networks Remote Administration not only increases the security level but also provides ease of use in the administration of ESET NOD32 Antivirus on client workstations The Remote administration setup options are available from the main ESET NOD32 Antivirus program window Click Setup gt Enter the entire advanced setup tree gt Miscellaneous gt Remote administration 10D32 Antivi Setup Remote administration 4 Connect to Remote Admini
82. tion to standard static packers UPX yoda ASPack FGS etc ThreatSense engine parameter setup AnA Objects Options V Operating memory Cle i g wll aiaiai x Boot sectors V Files Email files Z Archives V Self extracting archives V Runtime packers 4 1 5 2 Options In the Options section the user can select the methods to be used when scanning the system for infiltrations The following options are available ThreatSense engine parameter setup EBT Objects Options 4 Signatures Cleaning A av Extensions kaz saan V Advanced heuristics V Adware Spyware Riskware V Potentially unwanted applications Potentially unsafe applications __ok___ cancel __befauit Signatures Signatures can exactly and reliably detect and identify infiltrations by their name using virus signatures Heuristics Heuristics is an algorithm that analyzes the malicious activity of programs The main advantage of heuristic detection Is the ability to detect new malicious software which did not previously exist or was not included in the list of known viruses virus signatures database Advanced heuristics Advanced heuristics comprise a unique heuristic algorithm developed by ESET optimized for detecting computer worms and trojan horses written in high level programming languages Due to advanced heuristics the detection intelligence of the program is significantly
83. tions include configuration of Update Mode HTTP Proxy LAN and Mirror 4 2 1 2 1 Update mode The Update mode tab contains options related to the program component update In the Program component update section three options are available Never update program components Always update program components Ask before downloading program components Selecting the option Never update program components ensures that after anew program component update has been issued by ESET it will not be downloaded and no program component update will actually take place on the given workstation The Always update program components option means that program component updates will be performed each time a new update is available on ESET s update servers and that program components will be upgraded to the downloaded version Select the third option Ask before downloading program components to ensure that the program will ask the user to confirm downloading of program component updates at the moment such updates are available In this case a dialog window containing information about the available program component updates will be displayed with the option to confirm or refuse it If confirmed updates are downloaded and new program components will be installed The default option for a program components update is Ask before downloading program components Update mode HTTP Proxy LAN Program component update A Never update program compo
84. to access press F5 contains other detailed update options The Update server drop down menu should be set to Choose automatically To configure advanced 10 update options such as the update mode proxy server access accessing updates on a local server and creating virus signature copies ESET NOD32 Antivirus Business Edition click the Setup button a Antivirus and antispyware Selected profile Opt 8 Tools Update settings for selected profile User interface G Miscellaneous Update server User name Password EAV 12345678 eo Advanced update setup Clear update cache x 3 3 Proxy server setup If you use a proxy server to mediate connection to the Internet on a system using ESET Smart Security it must be specified in Advanced Setup F5 To access the Proxy server configuration window click Miscellaneous gt Proxy server from the Advanced Setup tree Select the Use proxy server check box and enter the IP address and port of the proxy server along with its authentication data A proxy server is used as a mediator in communication between the user s computer and the Internet If you want ESET NOD32 Antivirus to use a proxy server please fill in the following settings Use proxy server Proxy server Proxy server requires authentication User name Detect proxy server If this information is not available you can attempt to automatically detect proxy server settings f
85. uirements Windows 2000 400 MHz 32 bit 64 bit x86 x64 XP 2003 128 MB RAM of system memory 35 MB available space Super VGA 800 x 600 Windows Vista 1 GHz 32 bit 64 bit x86 x64 512 MB RAM of system memory 35 MB available space Super VGA 800 x 600 2 Installation After purchase the ESET NOD32 Antivirus installer can be downloaded from ESET s website as an msi package Launch the installer and the installation wizard will guide you through the basic setup There are two types of installation available with different levels of setup details 1 Typical installation 2 Custom installation 4 ESET NOD32 Antivirus Setup Installation mode Installation mode selection Please choose whether to install ESET NOD32 Antivirus with Typical settings provides the best balance of security and speed or select Custom for additional configuration options Installation mode Typical recommended best settings Custom allows for more detailed configuration 2 1 Typical installation The Typical installation is recommended for users who want to Install ESET NOD32 Antivirus with the default settings The default settings of the program provide the maximum level of protection a fact appreciated by those users who do not want to configure detailed settings The first very important step is to enter the user name and password for automatic updating of the program This plays a significan
86. ules Real time file system protection System startup file check Email protection Web access protection On demand computer scan The ThreatSense parameters are highly optimized for each module and their modification can significantly influence system operation For example changing parameters to always scan runtime packers or enabling advanced heuristics in the real time file system protection module could result in a system slow down normally only newly created files are scanned using these methods Therefore we recommend that you leave the default ThreatSense parameters unchanged for all modules except Computer scan 4 1 5 1 Objects setup The Objects section allows you to define which computer components and files will be scanned for infiltrations Operating memory Scans for threats that attack the operating memory of the system Boot sectors Scans boot sectors for the presence of viruses in the master boot record Files Provides scanning of all common file types programs pictures audio video files database files etc Email files Scans special files where email messages are contained Archives Provides scanning of files compressed in archives rar zip arj tar etc Self extracting archives Scans files which are contained in self extracting archive files but typically presented with a exe extension Runtime packers runtime packers unlike standard archive types decompress in memory in addi
87. ult cleaning level It will attempt to clean or delete the file If there is no pre defined action to take for the real time protection module you will be asked to select an option in an alert window Usually the options Clean Delete and Leave are available Selecting Leave is not recommended since the infected file s would be left untouched The exception to this is when you are sure that the file is harmless and has been detected by mistake ESET NOD3 Antivirus 0 Threat found Alert C Users peter Downloads eicar com Threat Eicar test file Comment Event occurred during an attempt to run the file by the application CA Windows Explorer EXE Clean Delete Show advanced options Cleaning and deleting Apply cleaning if a clean file has been attacked by a virus which has attached malicious code to the cleaned file If this is the case first attempt to clean the infected file in order to restore it to its original State If the file consists exclusively of malicious code it will be deleted If an infected file is locked or in use by a system process it will usually only be deleted after it is released normally after a system restart Deleting files in archives In the Default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files However use caution when performing a
88. updates to the virus signature database Setup Select this option to adjust your computer s security level If the Advanced mode is activated the submenus Antivirus and antispyware protection Personal firewall and Antispam module will appear Tools This option is available only in Advanced mode Provides access to Log files Quarantine and the Scheduler Help and support Select this option to access help files the ESET Knowledgebase ESET s web site and access a Customer Care support request The ESET NOD32 Antivirus user interface allows users to toggle Standard and Advanced modes To toggle between modes see the Display link located in the bottom left corner of the main ESET NOD32 Antivirus window Click this button to select the desired display mode ESET NOD32 Antivirus Userinterfacew Setupw Toolsw Helpw Maximum protection m Protection status gt ESET NOD32 Antivirus is providing maximum protection for your computer Antivirus and antispyware Q Computer scan Update it Setup t 4 Tools Help and support Antivirus and antispyware Number of blocked attacks 0 Version of virus signature database 2640 20071106 gt Display Advanced mode The standard mode provides access to features required for common operations It does not display any advanced options Userinterfacew Setupw Toolsw Helpw Tools N A Special tools designed to increase user comfor
89. use users have agreed to it In this case it is better to be safe than sorry If there is a file detected as adware on your computer It is advised to delete it since it most probably contains malicious code 6 1 6 Spyware This category covers all applications which send private information without user consent awareness They use tracking functions to send various statistical data such as a list of visited websites email addresses from the user s contact list or a list of typed keystrokes The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s Installation to give them an incentive to upgrade to a paid version without it Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a specific spyware subcategory they appear to be antispyware p
90. ver connection defined by the connection properties Selecting the Use global proxy server settings option will use the proxy server configuration options already specified within the Miscellaneous gt Proxy server branch of the Advanced Setup tree Use global proxy server settings Do not use proxy server i Connection through a proxy server Apphy Select the Do not use proxy server option to explicitly define that no proxy server will be used for updating ESET Smart Security The Connection through a proxy server option should be chosen if a proxy server is to be used for updating ESET NOD32 Antivirus and is different from the proxy server specified in the global settings Miscellaneous gt Proxy server If so the settings should be specified here Proxy server address communication Port plus User name and Password for the proxy server if required This option should also be selected if the proxy server settings were not set globally but the ESET NOD32 Antivirus will connect to a proxy server for updates The default setting for the proxy server is Use global proxy server settings 4 2 1 2 3 Connecting to LAN When updating from a local server with an NT based operating system authentication for each network connection is required by default In most cases a local system account doesn t have sufficient rights to access the Mirror folder the Mirror folder contains copies of update files If this is the ca
91. we recommend that you select either Clean or Delete In special situations when you wish to receive the infected file select Leave If Strict cleaning is enabled an information window with no options available for infected objects is displayed 4 1 3 Web access protection Internet connectivity is a standard feature in a personal computer Unfortunately it has also become the main medium for transferring malicious code Because of this it is essential that you carefully consider your Web access protection We strong recommend that the Enable web access protection option is activated This option is located in Advanced Setup F5 gt Antivirus and antispyware protection gt Web access protection ESET NOD32 Antivirus Setup Web access protection V Enable web access protection ThreatSense engine parameter setup B Antivirus and antispyware Real time file system protectit E Email protection G On demand computer scan Exdusions User interface Miscellaneous 4 1 3 1 HTTP Web access protection s primary function is to monitor the communication between Internet browsers and remote Servers according to the rules of the HTTP Hypertext Transfer Protocol protocol ESET NOD32 Antivirus is by default configured to use the HTTP standards of most Internet browsers However the HTTP checking setup options can be partially modified in the section Web access protection gt HTTP In the HTTP filt
92. y unsafe applications and you also want to apply Strict cleaning From the Configuration profiles window click the Add button Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Then adjust the remaining parameters to meet your requirements 4 1 5 ThreatSense engine parameters setup ThreatSense is the name of the technology consisting of complex threat detection methods This technology is proactive which means it also provides protection during the early hours of the spread of a new threat It uses a combination of several methods code analysis code emulation generic signatures virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several data streams simultaneously maximizing the efficiency and detection rate ThreatSense technology also successfully eliminates rootkits The ThreatSense technology setup options allow the user to specify several scan parameters File types and extensions that are to be scanned The combination of various detection methods Levels of cleaning etc To enter the setup window click the Setup button located in any module s setup window which uses ThreatSense technology see below Different security scenarios could require different configurations With this in mind ThreatSense is individually configurable for the following protection mod

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