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User`s manual (Canada version)

1. 56 Call history Caller ID operation Dial a call history entry 1 2 When in the caller ID history press ADIR or WCID to browse the number you wish to call Press the desired line key LINE 1 LINE 4 or 435 SPEAKER Save a caller ID entry to the directory 1 4 When in the caller ID history press ADIR or WCID to browse the desired number to save Press REI The screen displays Edit number Use the dialing keys to edit the number e Press MUTE DELETE to delete a digit e Press and hold MUTE DELETE to delete all digits e Press ADIR or WCID to move the cursor to the left or right Press MENU SELECT or SEW to proceed The screen displays Edit name Use the dialing keys to edit the name e Press MUTE DELETE to delete a character e Press and hold MUTE DELETE to delete all characters e Press ADIR or WCID to move the cursor to the left or right e Press 0 to add a space Press MENU SELECT or to save To exit without making changes press OFF CANCEL O NOTE You will need to change how a caller ID number is dialed if the entry does not appear in the correct format Caller ID numbers may appear with an area code that might not be necessary for local calls or without a 1 that might be necessary for long distance calls see View dialing options on page 56 for more information 57 Call history Caller ID operation Delete entries To delete a call history entry 1 When in
2. 49 Create a new directory entry 49 Review directory entries 50 Search directory 0 0 51 Search by name seeeeee 51 Dial delete or edit entries 52 Display dial eee 52 Delete an entry eee 52 Edit an Enty escien 52 vi Call history About the caller ID 53 Information about caller ID with call waiting ee 53 Caller ID information 54 How the caller ID information call log works eeeeeeeeeeee 54 Caller ID operation 55 Memory match eeee 55 Missed new calls indicator 55 Review the caller ID information 000 eee eeee eter eeeeee 56 View dialing options 56 Dial a call history entry 57 Save a caller ID entry to the GIFECIOFY sities en leit 57 Delete entries ee 58 Reasons for missing caller ID information sece 59 Answering system Private mailbox setup 60 Activate private mailbox 60 Number of ringS eeee 61 Voice language 61 Announcement 62 Remote access code 64 Message Length 64 Call Screening ceeeeeee 65 Call intercept cece 65 Message alert eee 66 Remaining time ee 66 Table of contents Answering system operation 67 New message indication 67 Call screening 67 Call intercept siiis 67 Message playback 0 68 Options during playback 69 Transfer message
3. Caller ID information appears on the screen as the telephone rings or until the caller hangs up or the call has been answered at another extension or the call ends Callers name CHRISTIME SMITH Caller s number Appears when there are Hew Time and date of call ieiidem 122 new or missed calls g NOTES e The caller ID information might not be available for every incoming call Callers might intentionally block their names and or telephone numbers e Each entry can store up to 24 digits for the telephone number and 16 characters for the name 54 Call history Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory the name that appears on the screen matches the corresponding name in your directory For example if Christine Smith calls her name appears as Chris if this is how you entered it into your directory g NOTE The number you see on your caller ID is in the format from the telephone service provider It usually delivers 10 digit telephone numbers area code plus telephone number The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory Missed new calls indicator When there are new or missed calls and you try to review the caller ID log by pressing WciD the screen shows XX Missed call s All new or missed entries are counted as missed cal
4. If you do not use the handset for a long time disconnect and remove the battery to prevent possible leakage Getting started Wall mount installation Optional The charger is ready for tabletop use If you want to mount the charger on a wall use two 10mm screws and wall anchors not provided to hold the charger in place The screws and wall anchors are available for purchase in many hardware or consumer electronics retailers You might need a professional to install the charger To mount the charger on the wall 1 Use a pencil to mark the desired positions of the two holes on the wall make sure the space between the two holes is 30mm Drill two holes in the wall according to the marks Screw spacing 30mm 1 18 inches 52 ga re 2 If you drill the holes into a stud go to step 3 OR If you drill the holes into an object other than a stud insert the wall anchors not provided into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall Getting started Wall mount installation Optional 3 Insert the screws not provided into the holes and tighten them until only 1 4 inch of the screws are exposed 4 Align the holes at the back of the charger with the screws on the wall and slide the charger down until it locks into place Getting started Add and register a handset You can add CM18045 handsets to the CM18445 console at any time each new han
5. 15 seconds then plug it back in Allow at least one minute for the cordless handset and console to reset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices 80 Appendix Troubleshooting The batteries do not hold a charge e If the cordless handset is in the charger and the charge light is not on refer to The charge light is off page 85 e Charge the battery in the cordless handset for at least 11 hours For optimum daily performance return the cordless handset to the charger when not in use e lf the battery is depleted it may take approximately 30 minutes to charge the handset before it shows Low battery Refer to the table on page 4 for details e You may need to purchase a new battery Refer to Battery installation and charging on pages 4 5 get noise static or weak signals on my cordless handset even when I m near the console e f you subscribe to high speed Internet service DSL digital subscriber line through your telephone lines you must install a DSL filter between each telephone line cord and telephone wall jack The filter prevents noise and caller ID problems as a result of DSL interference Please contact your DSL service provider for more information about DSL filters e You may be able to improve the performance by installing your console as fa
6. can be intercepted by the handset during recording 1 When the handset is idle press MEY 2 Press ADIR or WCID to scroll to Settings then press MENU SELECT or QARA 3 Press ADIR or WCID to scroll to Call intercept then press MENU SELECT or GARA 4 Press ADIR or WCID to scroll to On or Off 5 Press MENU SELECT or RAY to save the setting and return to the previous menu 65 Answering system Private mailbox setup Message alert Use this feature to turn the audible message alert on or off If the message alert tone is on the handset beeps every 10 seconds when there are new messages in the private mailbox 1 When the handset is idle press MEIS 2 Press ADIR or WCID to scroll to Settings then press MENU SELECT or ZJARA 3 Press ADIR or WCID to scroll to Msg alert tone then press MENU SELECT or SEE 4 Press ADIR or WCID to scroll to On or Off 5 Press MENU SELECT or EAR to save the setting and return to the previous menu g NOTE You can press any keys to temporarily silence the message alert tone when it is playing The message alert tone resumes when a new message is recorded Remaining time The maximum recording time of the handset is 15 minutes You can record up to 99 messages in the handset Use this feature to check the remaining recording time and message capacity in the system 1 When the handset is idle press MEXSS 2 Press ADIR or WCID to scroll to Remaining time then pres
7. icon and Do Not Disturb appear on the screen 2 In idle mode press and hold DND again to resume normal call alerts 21 Telephone settings Telephone setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions di 2 3 Press ADIR WCID or VOLUME to adjust the screen contrast When the handset is idle press MENU SELECT Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or EQS Press MENU SELECT or RAY again to select LCD contrast level Level 1 Level 5 Press MENU SELECT or to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or ERY Key tone The handset is set to beep with each key press If you turn off the key tone there are no beeps when you press keys 1 3 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or EXE Press ADIR or WCID to scroll to Key tone then press MENU SELECT or QARA Press ADIR or WCID to scroll to On or Off Press MENU SELECT or GAJ to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or ERY 22 Telephone settings Telephone setup Auto key lock Use this feature to prevent accidental dialing while carrying t
8. if you wish to change the assigned number of your registered devices You must first deregister the desired device s and then register the device s individually Please make sure the telephone system is not in use before deregistration To deregister a handset from the CM18445 console 1 On the console press MENU SELECT 2 Press A or to scroll to Registration then press MENU SELECT or P SKIP 3 Press A or to scroll to Deregistration then press MENU SELECT or SKIP 4 Press A or to scroll to a desired extension then press MENU SELECT or P SKIP 5 Deregistration will remove all existing voicemail messages saved in the selected extension Press A or to scroll to Yes then press MENU SELECT or P SKIP e If there is no voicemail message in the extension press A or W to choose Yes to continue the deregistration 6 Deregistration starts after the existing voicemail messages are deleted When the deregistration is successful there is a confirmation tone and the console shows the completion message g NOTE To register the cordless handset to your console again refer to the registration information on page 8 74 Appendix Handset display screen messages All Caller ID histories are deleted All group settings for paging call are cleared All old messages in the private mailbox are deleted There are no entries in the caller ID history call The directory is full You cannot save new entries
9. press a desired line key and then press MENU SELECT Press ADIR or WCID to scroll to Conference then press MENU SELECT again or BART to resume the conference call 38 Telephone operation Conference call To end a conference call e Press OFF CANCEL or return the handset to the charger to hang up The call will be ended when all parties hang up 39 Telephone operation Intercom You can use the intercom feature for conversations between the handset and other system devices Make an intercom call to an extension 1 Press INT on the handset when it is idle 2 Press ADIR or WCID to scroll to a desired extension then press MENU SELECT or EAZA 3 The handset displays Calling XX XX represents the name and extension number of destination device OR If you have assigned extension numbers as speed dial entries see Assign a speed dial entry on pages 41 42 you can initiate an intercom by pressing the desired speed dial key g NOTES e Before the intercom call is answered you can cancel the intercom by pressing OFF caNnceEL e You cannot intercom an extension that is on an intercom call Answer an intercom call When you receive an intercom call you hear a ringing tone and the handset displays Intercom XX XX represents the extension number of the calling device Press INT or 45 SPEAKER to answer End an intercom call Press OFF CANCEL to hang up 40 Telephone operation Intercom A
10. press and then PIK to lock the keypad You hear a confirmation tone Press RIYA and then M to unlock the keypad g NOTE When the handset keypad is locked and there is an incoming call on a line you cannot answer the call if the handset does not belong to the line s ring group Refer to Handset information on page 26 to see which ring group s it belongs to 28 Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider you hear two beeps if someone calls while you are on a call e Press ERs to put your current call on hold and take the new call e Press ESN at any time to switch back and forth between calls Volume control Use this feature to set the listening volume to one of six levels for the handset and speakerphone While on a call press VOLUME to adjust the listening volume O NOTE Handset and speakerphone volume settings are independent Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you EE i Gad C PAUSE DELETE To mute a call e Press MUTE DELETE When mute is on the screen displays Mute To take a call off mute e Press MUTE DELETE again and resume speaking le ab 29 Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another or a
11. rings section Activate private mailbox There are three different mode of your private mailbox You can turn it On or Off or choose Announce only If you choose Announce only your handset plays an announcement only and the call is then dropped automatically 1 When the handset is idle press MEZ 2 Press ADIR or WCID to scroll to Mailbox On Off then press MENU SELECT or QARA 3 Press ADIR or WCID to scroll to On Off or Announce only 4 Press MENU SELECT or SAJF to save the setting 60 Answering system Private mailbox setup Number of rings You can set the number of times your handset rings before the private mailbox picks up a call 1 When the handset is idle press MEY 2 Press ADIR or WCID to scroll to Settings then press MENU SELECT or QARA 3 Press ADIR or WCID to scroll to Mailbox On or Announce only then press MENU SELECT or QAR 4 Press MENU SELECT or YAZA to choose No of rings 5 Press ADIR or WCID to choose the desired number of times 2 7 or Toll saver Toll saver the private mailbox answers a call after two rings when there are new messages and after four rings when there are no new messages This enables you to check for new messages without paying for a toll call 6 Press MENU SELECT or QARA to save the setting Voice language The default language for mailbox s voice prompts is English You can change to use French if desired To change the setting and for mor
12. types of electronic devices Remove the battery Replace it and place the cordless handset into the charger Allow up to one minute for the handset to reestablish its connection with the console 83 Appendix Troubleshooting My calls cut in and out while I m using my cordless handset e Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone Try installing your telephone as far away as possible from these types of electronic devices e Do not install this phone near a microwave oven or on the same electrical outlet You may experience decreased performance while the microwave oven is operating e If you plug your phone in with a modem or surge protector plug the phone or modem surge protector into a different location If this doesn t solve the problem relocate your phone or modem farther apart from one another or use a different surge protector e Relocate your console to a higher location The phone may have better reception when installed in a high area e Disconnect the console from the telephone wall jack and plug in a working telephone If the other phones in your home are having the same problem the problem is in your wiring or telephone service Contact your telephone service provider charges may apply e Excessive background noise will cause a speakerphone to fade in and out Try controlling the background noise by turning off any audio devices n
13. unless you delete some current entries The do not disturb feature is on You have just ended a call The destinatioin extension is on an intercom call The handset is on an intercom call There is an intercom call coming in The handset is holding an intercom call and cannot barge in a line 75 Appendix Handset display screen messages You cannot barge in a conference The extension on the desired line is holding an intercom You cannot barge in it at the moment The telephone line X is in use There is an incoming call from line The handset is transferring a call to a system extension The private mailbox of the designated extension is full A message is transferred from private mailbox of handset to mailbox of extension X The battery is not properly installed and the handset is in the charger The telephone number you have entered is already stored in the directory A paging call is established to other system extensions Call privacy is turned on on the line your are trying to reach The redial list is empty The handset telephone settings are reset to default settings 76 Appendix Handset display screen messages The private mailbox is in use or an extension is holding a call You cannot reset the handset settings to default There are new messages in the private mailbox There are new calls in the caller ID history 77 Appendix Troubleshooting If you have
14. visit our website at www vtechcanada com or call 1 800 267 7377 e Use only the supplied rechargeable battery or replacement battery model BT283342 To order a replacement battery visit our website at www vtechcanada com or call 1 800 267 7377 e To prevent risk of fire or battery explosion replace with the correct battery type Dispose of used batteries according to the instructions Especially about cordless telephones Privacy The same features that make a cordless telephone convenient create some limitations Telephone calls are transmitted between the console and the handset by radio waves so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset For this reason you should not think of cordless telephone conversations as being as private as those on corded telephones Electrical power The console of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch Calls cannot be made from the handset if the console is unplugged switched off or if the electrical power is interrupted Potential TV interference Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs To minimize or prevent such interference do not place the console of the cordless telephone near or on top of a TV or VCR If interference is experienced moving the cordless tel
15. CT or QAJ to select Play messages 3 If you have only new messages or only old messages the handset plays the messages directly OR If you have both new and old messages press ADIR or WCID to choose New messages to play the new messages only or Old messages to play old messages in the private mailbox Press MENU SELECT or EART to play the messages To listen to messages in the general mailbox 1 When the handset is idle press EZX 2 Press ADIR or WCID to scroll to Gen MB then press MENU SELECT or QARA 3 Press MENU SELECT or JAR to choose Play messages 4 If you have only new messages or only old messages the handset plays the messages directly OR If you have both new and old messages press ADIR or WCID to choose New messages to play the new messages only or Old messages to play old messages in the general mailbox Press MENU SELECT or RAT to play the messages 68 Answering system Answering system operation Options during playback When a message is playing you can adjust the playback volume skip repeat delete the message or switch between speakerphone and handset earpiece e Press VOLUME to adjust the message playback volume e Press Eff after the date and time announcement to skip to the next message e Press to repeat the current message Immediately press after the date and time announcement to hear the previous message e Press MUTE DELETE after the date and time announcement to delete the
16. Gone CM18045 www vtechcanada com for the latest VTech product news i 4 Line Small Business System Cordless Handset vtech User s manual Canada version Congratulations on your purchase of this VTech product Before using this product please read the Important safety information This user s manual provides you with the complete installation and setup instructions For customer service or product information visit our website at www vtechcanada com or call 1 800 267 7377 Model number CM18045 Type 4 Line Small Business System Cordless Handset Serial number Purchase date Place of purchase Both the model and serial numbers of your VTech product can be found on the bottom of the charger Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service mum Telephones identified with this logo have reduced noise and Hearing Aid T Coil interference when used with most T coil equipped hearing aids and cochlear implants The TIA 1083 Compliant Logo is a trademark of the Telecommunications Industry Association Used under license The ENERGY STAR program www energystar gov recognizes and encourages the use of products that save energy and help protect our environment We are proud to mark this product with the ENERGY STAR label indicating it meets the latest energy efficiency guidelines Important safety information that may appear in th
17. Limited warranty 6 What must you return with the PRODUCT to get warranty service You must e Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty and e Include a valid proof of purchase sales receipt identifying the PRODUCT purchased PRODUCT model and the date of purchase or receipt and e Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this PRODUCT VTech provides no other warranties for this PRODUCT The warranty exclusively describes all of VTech s responsibilities regarding the PRODUCT There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Provincial Law rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the PRODUCT is fit for ordinary use are limited to one year from date of purchase Some states provinces do not allow limitations on how long an implied warranty lasts so the above limitation may n
18. MENU SELECT or QARA Press ADIR or WCID to scroll to the desired extension then press MENU SELECT or ART The destination device rings Choose either option below e Answer the call at the destination device e You can resume the call by pressing the corresponding flashing line key LINE 1 LINE 4 on the handset before the destination device answers the call Press OFF CANCEL or return the handset to the charger to hang up Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call 1 2 3 Press INT on the handset while on a call Press ADIR or WCID to scroll to a desired extension then press MENU SELECT or RAS The outside call is put on hold When the destination party answers the call you can then talk to the destination party privately Press MENU SELECT then press ADIR or WCID to scroll to Transfer Press MENU SELECT or GRAA to transfer the call to the destination extension The handset returns to idle 42 Telephone operation Paging You can directly broadcast your voice to the speakerphone of the console any deskset and handset The extension you called can respond by pressing the PAGE key to begin a two way communication Make a paging call to an extension 1 Press PAGE on the handset when it is idle 2 Press ADIR or WCID to scroll to a desired extension then press MENU SELECT o
19. a space Press MENU SELECT or EES OR 1 When the handset is idle press MENU SELECT 2 3 Press MENU SELECT or SAA to choose Directory Press ADIR or WCID to scroll to Add contact then press MENU SELECT or RARA e If the directory is empty press E3 The screen displays Enter number Use the dialing keys to enter the number up to 32 digits Press MENU SELECT or SEW The handset displays Enter name Use the dialing keys to enter the name up to 24 characters Press MENU SELECT or SEZ To exit without making changes press OFF CANCEL 49 Directory Create directory entries Review directory entries 1 When the handset is idle press ADIR The screen displays the first entry in the directory 2 Press ADIR or WCID to browse through the directory Entries appear alphabetical order 3 Press OFF CANCEL to return to idle mode OR 1 When the handset is idle press MENU SELECT 2 Press MENU SELECT or EAX to choose Directory 3 Press MENU SELECT or QAJA to choose Review The screen displays the first entry in the directory 4 Press ADIR or WCID to browse through the directory Entries appear in alphabetical order 5 Press and hold OFF CANCEL to return to idle mode 50 Directory Search directory Search by name Follow the steps below to search for directory entries on the handset 1 When the handset is idle press ADIR 2 Use the dial pad keys 2 9 to start a n
20. already saved if the number is already in the directory Go to the previous step and choose Add from DIR to assign the speed dial entry 7 The handset displays Enter name Use the dialing keys to enter the name up to 24 characters e Press MUTE DELETE to delete a character e Press and hold MUTE DELETE to delete all characters e Press ADIR or WCID to move the cursor to the left or right e Press and hold 0 to add a space 8 Press MENU SELECT or B N To exit without making changes press OFF CANCEL g NOTES e The newly added phone number will also be saved to the directory e f you want to edit the phone number of the speed dial entry you need to edit it in directory Dial a speed dial entry When the handset is idle press and hold the desired speed dial key 0 9 Delete a speed dial entry 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Speed dial then press MENU SELECT or RARA 3 Press the desired speed dial key 0 9 then press MUTE DELETE g NOTES e Deleting a speed dial entry will not delete the corresponding entry in the directory e If you delete the speed dial entry for keys 0 to 9 it will reset to the default setting and serve as an intercom key to the corresponding registered extension 47 Directory About the directory Use the directory to store names and phone numbers Directory entries are not shared with other extensions The console and each de
21. ame search e If there is an entry matching the letter you press the directory shows the first name beginning with that letter e If there is no entry matching the letter you press the directory shows the next closest entry or the last entry 3 To see other names starting with the letters on the same dial pad key keep pressing ADIR or WCID For example if you have the names Jennifer Jessie Kevin and Linda in your directory e If you press 5 JKL once you see Jennifer e If you press 5 JKL twice you see Kevin e If you press 5 JKL three times you see Linda e To view Jessie press WCID while Jennifer is displayed 51 Directory Dial delete or edit entries You can dial delete or edit a directory entry name and number when it is shown on the handset You can use the directory review page 50 or name search page 51 to show an entry Display dial When a number is displayed on the screen you can dial the number by pressing the desired line key LINE 1 LINE 4 or 4 gt SPEAKER Delete an entry When a directory entry appears press MUTE DELETE the screen display Delete contact Press ES to confirm You hear a confirmation tone Edit an entry 1 When a directory entry appears press I 2 The screen displays Edit number Use the dialing keys to edit the number e Press MUTE DELETE to delete a digit e Press and hold MUTE DELETE to delete all digits e Press ADIR or WCID to move the c
22. aximum capacity is reached 36 Telephone operation Conference call B Hold an outside call or join a call in progress After establishing the first outside call the party can invite another system extension to join the conference by using intercom Any system extension can also join a call in progress by pressing the line key which is currently in use to set up a conference 1 2 Make or answer an outside call Press another available line key to make another outside call The original outside call is put on hold When the external party picks up you can have a private conversation with that party OR Press INT Press ADIR or WCID to scroll to the desired extension then press MENU SELECT or EXER The called extension picks up the intercom call and the outside call is put on hold OR Any system extension can press the line key currently in use to create a conference with the console and the external party e Ifthe call privacy of your handset is set to On follow the instructions of To turn call privacy off during a call on page 31 to turn off the setting temporarily Press MENU SELECT then press ADIR or WCID to scroll to Conference Press MENU SELECT or BARY to begin the conference call If necessary repeat step 2 make another outside call and step 3 to invite another external party to join the conference until the maximum capacity is reached g NOTES After a conference call is established o
23. ber REN for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five This product meets the applicable Industry Canada technical specifications This Class B digital apparatus complies with Canadian requirement CAN ICES 3 B NMB 3 B 89 Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Conne
24. ble 1 Main menu Press MENU SELECT in idle screen Directory Review add or delete directory Pages 48 52 entries Call history Review delete call history entries Pages 53 59 or copy an entry to directory Ringer Set ringer volume and ring tone for Pages 20 21 setting an incoming call Handset Set LCD contrast key tone auto Pages 22 25 setup key lock language Primary line call privacy handset name and hold remainder Primary line defines which line is automatically selected each time you pick up the corded handset or press the speakerphone Call privacy defines whether other extensions can barge in to join a call in progress Speed dial Program the desired telephone Pages 46 47 numbers or extension numbers into the speed dial keys User Display a website for you to get Page 26 support extra support Handset Display ring group status and Page 26 info the extension number of a paired accessory Factory Reset all settings of the handset to Page 26 reset the factory default Getting started Handset overview Table 2 Answering system menu Press left softkey in idle screen C Menu Description Reference Play Play messages in the private Pages 68 69 messages mailbox Mailbox Turn on or off the private mailbox Page 60 On Off or set to play an announcement only to caller when no one is available to pick up the call Record Record reminders for yourself or Page 71 memo others who ar
25. cleaning If the product comes in contact with any liquid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly e Avoid placing the telephone system in places with extreme temperature direct sunlight or other electrical devices Protect your phone from moisture dust corrosive liquids and fumes e Install this product in a protected location where no one can trip over any line or power cords Protect cords from damage or abrasion e If this product does not operate normally see the Troubleshooting section on pages 78 86 If you cannot solve the problem or if the product is damaged refer to the Limited warranty section on pages 91 93 Do not open this product except as directed in the user s manual Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks e Replace backup battery only as described in the user s manual Do not burn or puncture batteries they contain caustic chemicals e This power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling an under the table or cabinet outlet Important safety information For PLUGGABLE EQUIPMENT the socket outlet shall be installed near the equipment and shall be easily accessible Caution A e Use only the power adapter provided with this product To obtain a replacement
26. ct the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this telephone To ensure safety of users the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The console shall be installed and used such that parts of the user s body other than the hands are maintained at a distance of approximately 20 cm 8 inches or more If you choose to use a clipping device please make sure to only use the supplied VTech belt clip For body worn operation this handset has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied or designated for this product Use of other accesso
27. cy During a call you can temporarily change the call privacy setting to allow or disallow other extensions to join the call The original setting is automatically restored after you hang up or resume the call you put on hold To turn call privacy off during a call 1 During the call press MENU SELECT 2 Press ADIR or WCID to scroll to Private then press MENUSELECT or Other extensions can now join the call by pressing the corresponding line key LINE 1 LINE 4 To turn call privacy back on during a call 1 During the call press MENU SELECT 2 Press ADIR or WCID to scroll to Private then press MENUSELECT or ARY The handset displays Priv No extension can join the call now If another extension tries to access the line you are using it displays Private call g NOTE To set call privacy for every incoming and outgoing call see page 24 31 Telephone operation Options while on calls Recording a call Use this feature to record a phone conversation during a call The recording is treated the same as memos and is marked as a new message in the private mailbox Listen to recorded conversation the same way as incoming messages or memos see Message playback on page 68 To record a call 1 During the call press MENU SELECT 2 Press MENU SELECT or RAY to start recording 3 The recording starts and the screen shows Recording call Both the handset user and the far end party hear a beep sound O NOTE T
28. devices such as television sets VCRs or other cordless telephones e Excessive heat sources e Noise sources such as a window with traffic outside motors microwave ovens refrigerators or fluorescent lighting e Excessive dust sources such as a workshop or garage e Excessive moisture e Extremely low temperature e Mechanical vibration or shock such as on top of a washing machine or work bench Getting started Charger installation The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Install the charger as shown below Plug the power adapter into an electrical outlet not controlled by a wall switch g NOTE Use only the power adapter supplied with this product To order a replacement power adapter visit our website at www vtechcanada com or call 1 800 267 7377 Getting started Battery installation and charging Install the battery as shown on the next page Once you have installed the battery the screen indicates the battery status see the table below If necessary place the handset in the charger to charge the battery For best performance keep the handset in the charger when not in use The battery is fully charged after 16 hours of continuous charging See the table on page 94 for battery operating times If the screen is blank you need
29. dial the desired number To exit without making changes press ERY and continue with the conversation 33 Telephone operation Redial The last 10 telephone numbers dialed up to 32 digits are stored in your handset To view and dial the 10 most recently dialed numbers 1 Press REDIAL PAUSE to enter the redial list and display the most recently called number 2 Press ADIR or WCID to view the last 10 called numbers 3 Press OFF CANCEL to exit the redial list To redial a number When the desired number displays on the screen press a desired line key LINE 1 LINE 4 or 45 SPEAKER to dial To copy a redial entry to directory 1 Press REDIAL PAUSE to enter the redial list and display the most recently called number 2 Press ADIR or WCID to scroll to the desired redial number 3 Press EQ The handset displays Edit number Use the dialing keys to edit the number e Press MUTE DELETE to delete a digit e Press and hold MUTE DELETE to delete all digits e Press ADIR or WCID to move the cursor to the left or right 4 Press MENU SELECT or to proceed The handset displays Enter name Use the dialing keys to enter the name e Press MUTE DELETE to delete a character e Press and hold MUTE DELETE to delete all characters e Press ADIR or WCID to move the cursor to the left or right e Press and hold 0 to add a space 5 Press MENU SELECT or to save The handset displays Contact saved and then you hear a confirmation
30. dication 67 Message playback 68 69 Missed new calls indicator 55 Mute 29 N Name search 51 New message indication 67 0 On hook dialing predialing 27 Operating range 94 Operation 27 33 Overview 11 16 P Pacemaker patients iii Paging 43 45 Phonebook directory 48 52 Predialing 27 Primary line 24 Privacy 24 31 Private mailbox 60 66 R Record a call 32 Redial 34 35 Register a handset 8 Remaining message capacity 66 Remaining time 66 Remote access 64 72 73 Rename handset 25 Review call history 56 Review directory 50 Ringer tone 21 Ringer volume 20 S Screen contrast 22 Search by name 51 Search for a contact 51 Set default 26 Settings 19 26 Speakerphone 28 Speed dial 46 47 Switch between lines 30 System setup 19 26 T Technical specifications 94 Telephone operating range 94 Telephone operation 27 33 Temporary ringer silencing 28 Transfer a call 42 Troubleshooting 78 86 Two way recording iii V Volume 20 29 Volume control 29 W Wall mount 6 7 Warranty 91 93 Website 26 96 Source of music files for the Music on hold feature FreeMusicArchive org Used under open license Designed to fit your home And yout life VTech Technologies Canada Ltd A member of THE VTECH GROUP OF COMPANIES VTech is a registered trademark of VTech Holdings Limited Specifications are subject to change without notice 2015 VTech Technologies Canada Ltd A
31. difficulty with your telephone please try the suggestions below For customer service visit our website at www vtechcanada com or call 1 800 267 7377 The handset registration is unsuccessful e Follow the handset registration instructions to register the handset again see Add and register a handset on page 8 My telephone doesn t work at all e e Make sure the power cord is securely plugged in Make sure you plug the battery connector securely into the cordless handset Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks Charge the battery in the cordless handset for at least 11 hours For optimum daily performance return the cordless handset to the charger when not in use If the battery is depleted charge the handset for at least 30 minutes before you use it See page 4 for details You may need to purchase a new battery Refer to Battery installation and charging on pages 4 5 78 Appendix Troubleshooting There is no dial tone Try all the suggestions above Move the cordless handset closer to the console You may have moved out of range If the previous suggestions do not work disconnect the telephone line from the console and connect it to a different phone If there is no dial tone on that phone either the problem is in your wiring or telephone service Contact your telephone service provider Your line cord may be defective Try insta
32. dless telephone if it gets wet Do not use the corded handset in the rain or handle it with wet hands Do not install the cordless telephone near a sink bathtub or shower Electrical storms e Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone e Your cordless telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap e Do not use excess water or cleaning solvents of any kind 87 Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments ACTA The label on the back or bottom of this equipment contains among other things a product identifier in the format US AAAEQ TXXXxX This identifier must be provided to your telephone service provider upon request The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jac
33. dset must be registered with the console before use The handsets are assigned with available extension numbers starting from 1 in ascending order 1 to 9 You can register a maximum of nine devices to the console To register the handset to the CM18445 console Start registration when the handset shows 1 Press MENU on Console gt Registration gt Register Ext 2 Press on this extension to register 1 On the console press MENU SELECT 2 Press Aor to scroll to Registration then press MENU SELECT or P SKIP 3 Press MENU SELECT or P SKIP to choose Register ext The console shows Registering 4 On the handset press The handset shows Registering 5 You hear a beep sound when the registration process is successful The handset shows Handset X registered X represents the extension number ranged from 1 to 9 It takes up to 60 seconds to complete the registration process 6 Press a line key LINE 1 LINE 4 If you hear a dial tone the registration was successful g NOTE lf the registration is not successful the console returns to the previous screen To reset the handset remove the handset from the charger Wait for about two minutes then try the registration process again 8 Getting started Use a belt clip Optional Install the belt clip if desired Snap the belt clip into notches on both sides of the handset To release the belt clip pull and unlock one flap from its notc
34. e details refer to the Language section in the user s manual of CM18445 console 61 Answering system Private mailbox setup Announcement An announcement plays when calls are answered by the private mailbox The system has a default announcement Extension X is not available to answer your call right now Please leave a message after the tone X is the extension number of your handset You can use this announcement or record your own You can record an announcement up to 90 seconds To record the announcement 1 When the handset is idle press MEY 2 Press ADIR or WCID to scroll to Settings then press MENU SELECT or SARS 3 Press ADIR or WCID to scroll to Mailbox On or Announce only then press MENU SELECT or QARS 4 Press ADIR or WCID to scroll to Anncment setup then press MENU SELECT or SEY 5 Press ADIR or WCID to scroll to User anncment then press MENU SELECT or SEE e f you have recorded your own announcement before press ADIR or WCID to scroll to Change 6 Press MENU SELECT or to start recording Speak towards the microphone to record your announcement 7 Press MENU SELECT or J to stop recording You hear the playback of the recording 8 Press ADIR or WCID to choose OK to save the recording or choose Change to record again if desired Press MENUSELECT or EEE 62 Answering system Private mailbox setup To play the recorded announcement 1 2 3 4 When the handset is
35. e four indicators on LINE 1 LINE 4 indicate the state of the corresponding telephone line e On when the corresponding line is in use on this handset e Flashes when there is an incoming call on the corresponding line T 2 Making and ending a call To make a call 1 Press the desired line key LINE 1 LINE 4 2 Wait for a dial tone then enter the telephone number The screen displays the elapsed time as you talk in hours minutes and seconds To end a call Press OFF CANCEL or return the handset to the charger to hang up Ci NOTE The elapsed time is not affected by accessing services from your telephone service provider On hook dialing predialing 1 Enter the telephone number Press MUTE DELETE to make corrections 2 Press the desired line key LINE 1 LINE 4 to dial the call 27 Telephone operation Telephone operation Using the speakerphone During a call press 45 SPEAKER to switch between handsfree speakerphone and normal handset use Press OFF CANCEL to hang up Answering a call Press any line key LINE 1 LINE 4 OR Press 5 SPEAKER on the handset to answer using the speakerphone Temporary ringer silencing When the telephone is ringing you can temporarily silence the ringer of the handset without disconnecting the call Press MUTE DELETE to silence the ringer The next call rings normally at the preset volume Lock keypad While the handset is idle
36. e left or right 5 Press MENU SELECT or to save the setting and return to the previous menu Message Length Use this feature to set the maximum length of each recorded message The caller can record a message up to that specific time period 1 When the handset is idle press MEZ 2 Press ADIR or WCID to scroll to Settings then press MENU SELECT or QARA 3 Press ADIR or WCID to scroll to Message length then press MENU SELECT or ART 4 Press ADIR or WCID to scroll to 1 minute 2 minutes or 3 minutes 5 Press MENU SELECT or RAF to save the setting and return to the previous menu 64 Answering system Private mailbox setup Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded This feature is set to On by default You hear the incoming message on your handset when a call comes in 1 When the handset is idle press MEX 2 Press ADIR or WCID to scroll to Settings then press MENU SELECT or QARA 3 Press ADIR or WCID to scroll to Call screening then press MENU SELECT or QARA 4 Press ADIR or WCID to scroll to On or Off 5 Press MENU SELECT or RAY to save the setting and return to the previous menu Call intercept When a caller is leaving a message on your private mailbox you can stop the recording and talk to the caller by pressing the corresponding line key LINE 1 LINE 4 Choose whether private incoming messages
37. e on calls 29 Call Waiting unissued 29 Volume Control eeee 29 Mute eS 29 HONG s n 30 Switching between lines 30 Call privacy eiciia 31 Recording a Call 0006 32 Chain dialing cece 33 Redial cccseeeeeeeeeeeeeeeeeeeeeee 34 Conference Call eseeee 36 Establish a conference call 36 Options during a conference call en an reer 38 INLSCOM esre sirean eei 40 Make an intercom call to an EXTENSION 00 ceeeeeeeeeeeeeeeeeeees 40 Answer an intercom call 40 End an intercom call 40 Answer an incoming call during an intercom call 41 Hold an intercom call 41 Table of contents Handle an intercom call by the private mailbox 41 Call transfer 0 ccceeeeeeeees 42 Blind transfer 0 c 42 Transfer a call and speak to the receiving party 42 PagMan 43 Make a paging call to an eXtension 22 ceeeeeeeeeeeeeeees 43 Set and edit a group for paging call tiss 44 Make a paging call to multiple extensions 45 End a paging Call ee 45 Delete the group settings 45 Speed dial in 46 Assign a speed dial entry 46 Dial a speed dial entry 47 Delete a speed dial entry 47 Directory About the directory ee 48 Capacity oiire 48 Exit the directory 0 0 48 Create directory entries
38. e using the same telephone system Gen MB Play or delete messages in the Pages 68 69 general mailbox Settings Set up the handset s private Pages 61 66 mailbox Mailbox On Announce only Set the number of rings before the system answers the incoming calls and record your own greeting announcements Remote access Modify the passcode for users to access private mailbox remotely by making a call to one of the telephone lines Message length Set the maximum duration allowed for any voice messages Getting started Handset overview Table 2 Answering system menu Press left softkey in idle screen Continued C Menu Description Reference Settings Call screening Set whether Pages 61 66 Continued the handset user hear the caller whenever a voice recording is taking place Call intercept Set whether users of other system extensions can intercept and stop a recording in private mailbox and talk to the caller Msg alert tone Set whether a tone is played in idle mode when there are unattended messages in the private mailbox Remaining Check the remaining recording Page 66 time time and number of messages available in the private mailbox Delete all Delete all old messages in the Page 70 old private mailbox 16 Getting started Handset screen icons HEERE On when any corresponding extensions are in use On when the telephone line is in use by another extension Flashes slow
39. ear the speakerphone Also try to avoid interrupting the person at the other end of the conversation while they are speaking If background noise cannot be controlled you should stop speakerphone operation and return to normal handset mode e When using a speakerphone controlling background noise in your environment is essential While you are listening to your party press MUTE DELETE to temporarily turn your microphone off When it is your turn to speak remember to press MUTE DELETE to turn the microphone on 84 Appendix Troubleshooting My caller ID isn t working Caller ID is a subscription service You must subscribe to this service from your telephone service provider for this feature to work on your cordless handset The caller must be calling from an area that supports caller ID Both your and your callers telephone service providers must use caller ID compatible equipment If you subscribe to high speed Internet service DSL digital subscriber line through your telephone lines you must install a DSL filter between each telephone line cord and telephone wall jack The filter prevents noise and caller ID problems resulting from DSL interference Please contact your DSL service provider for more information about DSL filters System does not receive caller ID when on a call Make sure you subscribe to caller ID with call waiting features from your telephone service provider Caller ID features work only if both y
40. een portable wireless telephones and implanted cardiac pacemakers Supported by the U S Food and Drug Administration WTR recommends to physicians that Pacemaker patients e Should keep wireless telephones at least six inches from the pacemaker e Should NOT place wireless telephones directly over the pacemaker such as ina breast pocket when it is turned ON e Should use the wireless telephone at the ear opposite the pacemaker WTR s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones Especially about telephone answering systems Two way recording This unit does not sound warning beeps to inform the other party that the call is being recorded To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call you should start the recording process and then inform the other party that you are recording the conversation SAVE THESE INSTRUCTIONS Parts checklist Your telephone package contains the following items Save your sales receipt and original packaging in the event warranty service is necessary CM18045 S teat vroen prodat newe Cordess Handest omigo4s sare al Busness yak Cordes Henceet vtech vtech User s manual Quick start guide Canada version Canada version User s manual Quick start guide Cordless handset Battery compartment Battery for co
41. ephone farther away from the TV or VCR will often reduce or eliminate the interference Rechargeable batteries This product contains nickel metal hydride rechargeable batteries Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings bracelets and keys The battery or conductor may overheat and cause harm Observe proper polarity between the battery and the battery charger Nickel metal hydride rechargeable batteries Dispose of these batteries in a safe manner Do not burn or puncture Like other batteries of this type if burned or punctured they could release caustic material which could cause injury The RBRC Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel metal hydride rechargeable batteries when taken out of service within the United States These batteries may be taken to a participating local retailer of replacement batteries or recycling center You may call 1 800 8 BATTERY for locations accepting spent Ni MH batteries RBRC and 1 800 8 BATTERY are registered trademarks of the Rechargeable Battery Recycling Corporation Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers applies only to digital cordless telephones Wireless Technology Research LLC WTR an independent research entity led a multidisciplinary evaluation of the interference betw
42. ess telephone operates within the maximum power allowed by the Federal Communications Commission FCC Even so this handset and console can communicate over only a certain distance which can vary with the locations of the console and handset the weather and the construction of your home or office 94 Index A Add a headset 10 Add a speed dial entry 46 47 Alert tones 18 Announcement 62 63 Answer a call 28 Answer an intercom call 40 B Display dial 52 Do not disturb 21 E Edit directory 52 Enda call 27 End an intercom call 40 F Battery charging 4 5 Battery installation 5 Belt clip 9 Blind transfer 42 C FCC ACTA and IC regulations 88 90 Flash 29 H Call history 53 59 Call intercept 65 67 Call privacy 24 31 Call screening 65 67 Call transfer 42 Call waiting 29 Caller ID 53 59 Cardiac pacemakers iii Chain dialing 33 Conference call 36 39 Contrast 22 D Handsfree use 28 Hold 30 41 Hold reminder 25 Icons 17 Important safety information i iii Indication 18 27 67 K Key tone 22 L Default setting 26 Delay 61 Deregister a handset 74 Dialing options 56 Directory 48 52 Directory capacity 48 Language 23 61 Lights 18 Limited warranty 91 93 Line indicators 27 Listening volume 29 Lock keypad 28 Mailbox setup 60 66 Maintenance 87 Index Make a call 27 Make an intercom call 40 Memo 71 Memory match 55 Menu settings 19 Message in
43. feature to reset all settings of this handset to their default settings All phone settings directory caller ID history redial list speed dial memory private mailbox messages will be reset Make sure the telephone system is idle before you reset the handset 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Factory reset then press MENU SELECT or ARAT 3 The handset displays Are you sure to reset handset Press to confirm and then return to the previous menu To exit without making changes press OFF CANCEL or Jf Handset information This feature displays the ring group status of the handset and the extension number of an accessory paired to the handset Ring group defines if the handset will ring when there is an incoming call at the corresponding line To change the setting and for more details refer to the Ring group section in the user s manual of CM18445 console 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Handset info then press MENU SELECT or ART 3 Press OFF CANCEL or 4 to return to the previous menu User support Use this feature to display the VTech website 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to User support then press MENU SELECT or ARA 3 Press OFF CANCEL or JM to return to the previous menu 26 Telephone operation Telephone operation Line indicators Each of th
44. ff the handset is silenced for all incoming calls including intercom calls 20 Telephone settings Telephone setup Ringer tone Use this feature to choose one of the ten ringer tones You can choose different ringer tones for different lines so you can easily identify which line is calling 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Ringer setting then press MENU SELECT or JAR 3 Press ADIR or WCID to scroll to Ringer tone then press MENU SELECT or ARY 4 Press ADIR or WCID to select the desired line Line 1 Line 2 Line 3 or Line 4 then press MENUSELECT or EAZA 5 Press ADIR or WCID to select a desired ringer tone 6 Press MENU SELECT or RART to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press OFF CANCEL or EET 7 Repeat steps 4 6 above to choose ringer tones for other lines if desired Do not disturb DND Use this feature to silence your handset When you activate the do not disturb function the A icon and Do Not Disturb appear on the handset screen You will not receive any paging call and you will not hear rings of incoming call or intercom call Instead the LINE 1 LINE 4 indicator flashes to signal an incoming call If you receive an intercom call the extension number of that intercom call appears on the screen display 1 In idle mode press and hold DND to prevent interruptions The A
45. h first before detaching the whole belt clip from the handset Getting started Add a corded headset Optional You can use this handset handsfree when you install any industry standard 2 5mm corded telephone headset purchased separately Side view of the handset Plug a 2 5 mm headset into the HEADSET jack on the side of the handset 10 Getting started Handset overview Charge light e On when the handset is charging in the charger Softkeys 2 e Press to select a menu item displayed above the key CHARGE vtech LINE 1 LINE 2 LINE 3 LINE 4 e Press to make a call on the desired line e Press to answer a call INT e Press to make an intercom call when in idle REDIAL PAUSE e Press to view the last 10 numbers dialed 4 SPEAKER e Press to turn on the handset speakerphone Press again to resume normal handset use 11 Getting started Handset overview DIRA e Press to scroll up while in menus e Press to show directory entries when the telephone is not in use VOLUME e During a call press to adjust the listening volume e Press to adjust the ringer volume when in idle mode CHARGE vtech PAGE e Press to begin a one to one or one to group broadcast MENU SELECT e Press to enter the menu e While in a menu press to select an item or save an entry or setting CIDV e Press to scroll down while in menus e Press to show the caller ID hi
46. he United States of America or Canada or used for commercial or institutional purposes including but not limited to products used for rental purposes or e PRODUCT returned without a valid proof of purchase see item 6 below or e Charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 5 How do you get warranty service To obtain warranty service visit www vtechcanada com or call 1 800 267 7377 NOTE Before calling for service please review the user s manual a check of the PRODUCT s controls and features may save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT s to the service location VTech will return repaired or replaced PRODUCT under this limited warranty to you Transportation delivery or handling charges are prepaid VTech assumes no risk for damage or loss of the PRODUCT in transit If the PRODUCT failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty 92 Appendix
47. he handset around When auto key lock is on the handset will lock the keypad automatically after 30 seconds in idle mode 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or EXE Ya 3 Press ADIR or WCID to scroll to Auto key lock then press MENU SELECT or QARA 4 Press ADIR or WCID to scroll to On or Off 5 Press MENU SELECT or SART to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or EET O NOTES e To manually lock and unlock the keypad see page 28 e When the handset keypad is locked and there is an incoming call on a line you cannot answer the call if the handset does not belong to the line s ring group Refer to Handset information on page 26 to see which ring group s it belongs to LCD Language This feature allows you to change the language used for handset displays By default the language is set to English 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or RARA 3 Press ADIR or WCID to scroll to Language then press MENU SELECT or GARA 4 Press ADIR or WCID to scroll to English Fran ais or Espanol 5 Press MENU SELECT or RAY to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or ERY 23 Te
48. ial locations where you can store and dial phone numbers or system extension numbers You can store up to 32 digits in each location g NOTE By default pressing speed dial keys 0 to 9 will make an intercom call to the corresponding registered extension Assign a speed dial entry Use the following steps to program the speed dial keys To copy entry from directory or select an extension 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Speed dial then press MENU SELECT or EXE Ya 3 Press the desired speed dial key 0 9 then press MENU SELECT or Ze 4 Press ADIR or WCID to scroll to Add from DIR or Call extension then press MENU SELECT or SZARY 5 Press ADIR or WCID to choose a desired entry 6 Press MENU SELECT or RARA to save the setting To exit without making changes press OFF CANCEL or ER To add a new phone number 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Speed dial then press MENU SELECT or EXE Ya 3 Press the desired speed dial key 0 9 then press MENU SELECT or ei 4 Press MENU SELECT or SAIA to choose New number 5 Use the dialing keys to enter the number up to 32 digits e Press MUTE DELETE to delete a digit e Press and hold MUTE DELETE to delete all digits e Press ADIR or WCID to move the cursor to the left or right 46 Telephone operation Speed dial 6 Press MENU SELECT or SNA e The display shows Number
49. idle press MEX Press ADIR or WCID to scroll to Settings then press MENU SELECT or QARA Press ADIR or WCID to scroll to Mailbox On or Announce only then press MENU SELECT or ZARS Press ADIR or WCID to scroll to Anncment setup then press MENU SELECT or SARA Press ADIR or WCID to scroll to User anncment then press MENU SELECT or GAA The current announcement plays To play and select the default announcement 1 2 When the handset is idle press MEZ Press ADIR or WCID to scroll to Settings then press MENU SELECT or SARA Press ADIR or WCID to scroll to Mailbox On or Announce only then press MENU SELECT or SEY Press ADIR or WCID to scroll to Anncment setup then press MENU SELECT or QARA Press MENU SELECT or JARY to choose Default The default announcement plays Press MENU SELECT or 0I to save the setting 63 Answering system Private mailbox setup Remote access code Use this code to select a three digit number to allow remote access of the answering system from another telephone You can change the code to any number from 000 999 This code is 000 by default 1 When the handset is idle press MEX 2 Press ADIR or WCID to scroll to Settings then press MENU SELECT or QARA 3 Press MENU SELECT or RARA to choose Remote access 4 Use the dialing keys to enter a three digit remote code e Press MUTE DELETE to delete a digit e Press ADIR or WCID to move the cursor to th
50. ilbox of the extension answers enter the three digit remote access code 000 is the default code see Remote access code on page 64 to change it 4 Enter the following remote commands Remote commands Press to play all messages Press to delete all old messages Press to delete the current message during playback 4 Press to repeat the current message during playback Within 5 seconds of message ae press 4 again to listen to the previous message during playback Press to stop and return to the remote commands during playback 6 Press to Press to skip to the next message during playback to the next Press to skip to the next message during playback during playback a Press to transfer the current message during playback Press to end the call 72 Answering system Remote access 5 Hang up to end the call g NOTES e If you do not enter the valid remote access code after you enter the answering system successfully the answering system starts to record the message after the tone e When there is no new message or all the new messages are played during remote access you hear a help menu listing all features and commands If there is no command after the help menu is played three times the call ends automatically 73 Appendix Deregister a handset You may need to deregister the handset from the console if you already have nine registered devices and need to replace a handset or
51. ings Telephone setup Hold reminder When the handset holds an outside call or an intercom call for more than three minutes it gives you a double beep every 30 seconds You can set its volume to one of six levels or turn the reminder off 1 2 3 When the handset is idle press MENU SELECT Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or BAJT Press ADIR or WCID to scroll to Hold reminder then press MENU SELECT or QARA Press ADIR WCID or VOLUME on the handset to adjust the beep volume Press MENU SELECT or to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or ERY Handset name Use this feature to rename the handset 1 2 3 When the handset is idle press MENU SELECT Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or EXE Ya Press ADIR or WCID to scroll to Handset name then press MENU SELECT or QARA Use the dialing keys to change the name up to 10 characters e Press ADIR or WCID to move the cursor left or right e Press MUTE DELETE to delete a character e Press and hold mMUTE DELETE to delete all characters Press MENU SELECT or to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or ERY 25 Telephone settings Telephone setup Factory reset Use this
52. is user s manual Always follow basic safety precautions when using this product to reduce the risk of injury fire or electric shock Safety information 1 This symbol is to alert you to important operating or servicing instructions e Read and understand all instructions in the user s manual Observe all markings on the product e Avoid using a telephone during a thunderstorm There may be a slight chance of electric shock from lightning e Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstances a spark may be created when the adapter is plugged into the power outlet or when the handset is replaced in its cradle This is a common event associated with the closing of any electrical circuit The user should not plug the phone into a power outlet and should not put a charged handset into the cradle if the phone is located in an environment containing concentrations of flammable or flame supporting gases unless there is adequate ventilation A spark in such an environment could create a fire or explosion Such environments might include medical use of oxygen without adequate ventilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc e Do not use this product near water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for
53. k for two lines See Installation Instructions in the user s manual The Ringer Equivalence Number REN is used to determine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is encoded as the 6th and 7th characters following the US in the product identifier e g if is 03 the REN is 0 3 In most but not all areas the sum of all RENs should be five 5 0 or less For more information please contact your telephone service provider This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable the alarm equipment consult your telephone service provider or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possib
54. le You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC Your telephone service provider may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product The telephone service provider is required to notify you if such changes are planned 88 Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset it is hearing aid compatible If this product has memory dialing locations you may choose to store emergency telephone numbers e g police fire medical in these locations If you do store or test emergency numbers please Remain on the line and briefly explain the reason for the call before hanging up Perform such activities in off peak hours such as early morning or late evening Industry Canada This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communication may not be ensured when using this telephone The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Num
55. lephone settings Telephone setup Primary line Use this feature also known as automatic line selection to choose which line is automatically selected each time you make an outside call If you select Auto the handset picks up any available line starting from Line 1 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or EXE Ya 3 Press ADIR or WCID to scroll to Primary line then press MENU SELECT or QARA 4 Press ADIR or WCID to scroll to a desired line 5 Press MENU SELECT or SARJ to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or EET Call privacy The call privacy is set to Off by default The handset allows other extensions to join a call in progress You can turn this setting on to ensure that only one device uses a line at a time 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Handset setup then press MENU SELECT or RAR 3 Press ADIR or WCID to scroll to Call privacy then press MENU SELECT or ARA 4 Press ADIR or WCID to scroll to On or Off 5 Press MENU SELECT or JARX to save the setting and return to the previous menu You hear a confirmation tone To exit without making changes press OFF CANCEL or EET O NOTE To temporarily change the call privacy setting during a call see page 31 24 Telephone sett
56. ll rights reserved 04 15 CM18045_CA_CIB_V1 0 Document order number 91 008605 010 100
57. lling a new line cord I cannot dial out Try all the suggestions above Make sure you have a dial tone before dialing The cordless handset may take a second or two to find the console and produce a dial tone This is normal Wait an extra second before dialing Eliminate any background noise Noise from a television radio or other appliances may cause the phone to not dial out properly If you cannot eliminate the background noise try muting the cordless handset before dialing or dialing from another room with less background noise If other phones in your home are having the same problem contact your telephone service provider charges may apply 79 Appendix Troubleshooting My cordless handset isn t performing normally Move the cordless handset closer to the console You may have moved out of range Reset the console Unplug the electrical power Wait for 15 seconds then plug it back in Allow at least one minute for the console to reset Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Out of range OR No power at base appears on my cordless handset e e Ensure you plug the power into the console properly Move the cordless handset closer to the console You may have moved out of range Reset the console Unplug the electrical power Wait for
58. ls Each time you review a call history entry with the icon new the missed calls message goes away 55 Call history Caller ID operation Review the caller ID information 1 When the handset is idle press WciD The handset displays XX Missed Calls 2 Press ADIR or WCID to review the caller ID information The caller ID history entries are stored in reverse chronological order starting with the most recent entry 3 To exit without making changes press OFF CANCEL OR 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Call history then press MENU SELECT or GART The handset displays XX Missed Calls 3 Press ADIR or WCID to review the caller ID information The caller ID history entries are stored in reverse chronological order starting with the most recent entry 4 To exit without making changes press OFF CANCEL twice View dialing options Although the incoming call history entries have 10 digits the area code plus the seven digit number in some areas you may need to dial the seven digits only 1 plus the seven digits or 1 plus the area CHRISTINE SMITH code plus the seven digits You can change and store the number of digits that you dial in the call history While reviewing the call history press pound key repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory
59. ly when the telephone line is on hold by another extension A Ringer off On steadily when the ringer volume is set to OFF or the do not disturb function is on Headset On steadily when using a corded headset Battery indicator Shows the battery status Microphone is muted On steadily when the call privacy feature is set to On On steadily when recording a call call On steadily during a conference call 17 Getting started Alert tones and lights Handset alert tones One beep The handset is recording an announcement or memo Two beeps You have set the hold reminder on a call has been on hold for more than three minutes OR You have set the message alert tone on OR There is an incoming call waiting Handset indicator lights Charge light e On when the handset is charging in the charger Large Lighted Display LINE 1 LINE 2 LINE 3 LINE 4 On when the telephone line is in use e Flashes slowly when the telephone line is on hold e Flashes quickly when there is an incoming call On when the handset is on an intercom call e Flashes showly when an intercom call is on hold e Flashes quickly when there is an incoming intercom call Backlight lighted display and dial pad On when the handset is lifted from the charger e On when a key is pressed SPEAKER light e On when the speakerphone is in use 18 Telephone settings Telephone setup Menu setting
60. message The system announces Message deleted e Press 45 SPEAKER to switch between the speakerphone and handset earpiece Transfer messages When a message in the handset mailbox is playing you can transfer the message to a desired extension 1 Press MENU SELECT while the handset is playing a message Press ADIR or WCID to scroll to a desired extension then press MENU SELECT or QARA If you transfer the message to the console the handset displays Message transferred to extension 0 and announces Message transferred to general mailbox If you transfer the message to other extension the handset displays Message transferred to extension X and announces Message transferred to extension mailbox X 69 Answering system Answering system operation Delete all mailbox messages You can use delete all messages stored in the private mailbox or stored in the general mailbox To delete all messages in the private mailbox 1 When the handset is idle press MEX 2 Press ADIR or WCID to scroll to Delete all old then press MENU SELECT or ART The screen displays Delete all old messages Press MENU SELECT or Sto confirm The screen displays All old msgs deleted To delete all messages in the general mailbox 1 2 When the handset is idle press IMEX5s Press ADIR or WCID to scroll to Gen MB then press MENU SELECT or QART Press ADIR or WCID to scroll to Delete all old then pres
61. n the microphone on Excessive background noise will cause a speakerphone to fade in and out Try controlling the background noise by turning off any audio devices near the speakerphone Also try to avoid interrupting the person at the other end of the conversation while they are speaking If background noise cannot be controlled you should terminate speakerphone operation and return to normal handset mode 82 Appendix Troubleshooting My cordless handset does not ring when receive a call Make sure that the ringer is not off page 20 Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks The cordless handset may be too far from the console Charge the battery in the cordless handset for at least 11 hours For optimum daily performance return the cordless handset to the charger when not in use The layout of your home or office may be limiting the operating range Try moving the console to another location preferably on an upper floor If other phones in your home are having the same problem contact your telephone service provider charges may apply Test a working phone at the phone jack If another phone has the same problem contact your telephone service provider charges may apply Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these
62. nswer an incoming call during an intercom call If you receive an incoming outside call during an intercom call there is an alert tone To answer the call press the corresponding line key LINE 1 LINE 4 The intercom call is put on hold automatically Hold an intercom call During an intercom call press RA After the call has been put on hold for more than three minutes a double beep sounds every 30 seconds To turn off the reminder beep see Hold reminder on page 25 The far end of the held intercom call will hear the music that comes with the telephone system To change the setting and for more details refer to the Music on hold section in the user s manual of CM18445 console O NOTES e You can only hold one pair of intercom call e The intercom call on hold is dropped after 15 minutes Handle an intercom call by the private mailbox When the handset receives an intercom call and there is no answer after the programmed number of rings see Number of rings on page 61 the caller is prompted to leave a message in the private mailbox 41 Telephone operation Call transfer You can transfer a call to any other system telephone Only the recipient extension can answer the transferred call Blind transfer While on a call you can transfer a call directly without notifying the desired extension 1 2 3 During the call press MENU SELECT Press ADIR or WCID to scroll to Transfer then press
63. o ensure that you are in compliance with any federal or state regulations regarding recording a telephone call you should start the recording process and then inform the other party that you are recording the call To stop recording Press OFF CANCEL or return the handset to the charger to hang up OR 1 During the call press MENU SELECT 2 Press MENU SELECT or EAX to stop recording The system saves the conversation into the private mailbox 32 Telephone operation Options while on calls Chain dialing While you are on a call you can initiate a dialing sequence from the numbers in the directory caller ID history or redial list Chain dialing can be useful if you wish to access other numbers such as bank account numbers or access codes from the directory caller ID history or redial list To access the directory while on a call 1 Press ADIR then press ADIR or WCID to scroll to the desired entry 2 Press MENU SELECT to dial the desired number To exit without making changes press ERY and continue with the conversation To access the call history while on a call 1 Press Wcib then press ADIR or WCID to scroll to the desired entry 2 Press MENU SELECT to dial the desired number To exit without making changes press ERY and continue with the conversation To access the redial list while on a call 1 Press REDIAL PAUSE then press ADIR or WCID to scroll to the desired entry 2 Press MENU SELECT to
64. ot apply to you In no event shall VTech be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the PRODUCT or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this PRODUCT Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Please retain your original sales receipt as proof of purchase 93 Appendix Technical specifications RF frequency band 1921 536MHz 1928 448MHz Channels 5 Charger voltage 100Vrms 120Vrms AC voltage 50 60Hz Charger voltage 6VDC 100mA Adapter output voltage Battery pack 2 4V 400mAh Ni MH battery Headset jack 2 5mm 320hm 1500hm Talk time cordless handset Up to 7 1 hours Talk time cordless handset speakerphone Up to 4 2 hours Standby Up to 4 5 days Operating times vary depending on your actual use and the age of the battery DECT 6 0 digital technology Digital Enhanced Cordless Telecommunications DECT 6 0 is a new frequency band that transmits your voice across multiple channels This technology provides superior quality of voice and sound high protection against wiretapping and excellent range while not interfering with wireless routers Telephone operating range This cordl
65. other system extensions 44 Telephone operation Paging Make a paging call to multiple extensions ale 2 5 Press PAGE on the handset when it is idle Press ADIR or WCID to scroll to Group or All press MENU SELECT or QAJA e If you choose Group press or to scroll to a desired group of extensions Then press MENU SELECT or QAS The screen displays Paging then Press and hold PAGE to talk Press and hold the PAGE key until the handset displays Paging 4 Speak towards the microphone while continuing to hold down the PAGE key Your voice is broadcast to the desired extension Release the PAGE key after speaking Any destination party can reply g NOTES Paging all extensions will create a paging call that only involves the console and the first other four system devices If any of the console and the first other four system devices is busy it will not receive the paging call End a paging call Press OFF CANCEL to end the paging call Delete the group settings 1 2 3 Press PAGE on the handset when it is idle Press ADIR or WCID to scroll to Group press MENU SELECT or Select Press ADIR or WCID to scroll to Clear groups press MENU SELECT or QAJA The handset displays Clear all group settings Press MENU SELECT or amp to confirm your choice To exit without making changes press OFF CANCEL or M 45 Telephone operation Speed dial This handset has 10 speed d
66. ou and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment The charge light is off Make sure you plug the power adapter into an electrical outlet correctly and securely Unplug the electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the cordless handset to reset Clean the cordless handset and charger charging contacts each month with a pencil eraser or cloth 85 Appendix Troubleshooting Common cure for electronic equipment e f the telephone does not seem to be responding normally try putting the cordless handset in the charger If it does not fix the problem do the following in the order listed 1 a RW DY Disconnect the power from the console Remove the cordless handset battery Wait a few minutes Connect the power to the console Replace the battery and place the cordless handset into the charger Wait for the cordless handset to reestablish its connection with the console This will take at least one minute to finish 86 Appendix Maintenance Taking care of your telephone e Your cordless telephone contains sophisticated electronic parts so you must treat it with care e Avoid rough treatment e Place the corded handset down gently e Save the original packing materials to protect your cordless telephone if you ever need to ship it Avoid water e You can damage your cor
67. proximately 30 days 3 How long is the limited warranty period The limited warranty period for the PRODUCT extends for TWO 2 YEARS from the date of purchase If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period of either a 90 days from the date the repaired or replacement PRODUCT is shipped to you or b the time remaining on the original two year limited warranty whichever is longer 91 Appendix Limited warranty 4 What is not covered by this limited warranty This limited warranty does not cover e PRODUCT that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or e PRODUCT that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of VTech or e PRODUCT to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or e PRODUCT to the extent that the problem is caused by use with non VTech accessories or e PRODUCT whose warranty quality stickers PRODUCT serial number plates or electronic serial numbers have been removed altered or rendered illegible or e PRODUCT purchased used serviced or shipped for repair from outside t
68. r QAY The screen displays Paging then Press and hold PAGE to talk 3 Press and hold the PAGE key until the handset displays Paging 4 Speak towards the microphone while continuing to hold down the PAGE key Your voice is broadcast to the desired extension 5 Release the PAGE key after speaking The destination party can reply g NOTES e Before the paging call is answered you can cancel the paging by pressing CANCEL e You cannot page an extension that is on a call e Ifall four telephone lines are in use the paging feature is not available 43 Telephone operation Paging Set and edit a group for paging call Use the group setting if you want to broadcast your voice to a group of extensions When you page a group only the selected extensions hear your voice You can create up to three paging groups 1 Press PAGE on the handset when it is idle 2 Press ADIR or WCID to scroll to Group press MENU SELECT or Select 3 Press ADIR or WCID to scroll to Define groups press MENU SELECT or JARY 4 Press ADIR or WCID to scroll to a desired group Group 1 Group 3 press MENU SELECT or QARA 5 Press an extension number if you want to add it into the group e To remove an extension number press the same number again 6 Press MENU SELECT or A to save the setting and return to the previous menu To exit without making changes press OFF CANCEL or ERY g NOTE Each group can contain a maximum of four
69. r as possible from any other existing corded or cordless telephone system that may already be installed e Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices e Do not install this handset near a microwave oven or on the same electrical outlet You might experience decreased performance while the microwave oven is operating 81 Appendix Troubleshooting e If you plug your telephone in with a modem or a surge protector plug the phone or modem surge protector into a different location If this does not solve the problem relocate your console or modem farther apart from one another or use a different surge protector Relocate your telephone to a higher location The telephone might have better reception in a high area If the other telephones in your building are having the same problem contact your telephone service provider experience poor sound quality when using the speakerphone e For increased sound quality while using the speakerphone place the handset on a flat surface with the dialing keys facing up When using a speakerphone controlling background noise in your environment is essential While you are listening to your party press MUTE DELETE to temporarily turn your microphone off When it is your turn to speak remember to press MUTE DELETE again to tur
70. rdless Charger for cordless cover handset handset with power adapter installed Belt clip Table of contents Getting started Installation 0 ee eeeeeeeeeeeeeeeees Charger installation 3 Battery installation and Gharg wacvsenist cesses inoin 4 Wall mount installation Optional eeeeeeeeeeeeereeeeee 6 Add and register a handset 8 Use a belt clip Optional 9 Add a corded headset OPtiONAl e scccscncavicaccersceesseceess 10 Handset overview sses 11 Handset screen icons 17 Alert tones and lights 18 Telephone settings Telephone Setup eeeeeeees 19 Menu settings eeeee 19 Ringer volume eeeeeeeeees 20 Ringer tone csceeeeeeees 21 Do not disturb DND 21 LCD contrast siini ierni 22 Key tone eeeeeeeeeeesereeeeeeees 22 Auto key lock ccceeeeees 23 LCD Language eee 23 Primary lin enia 24 Call PriVaCy eeeeeeeeeeeeeeeees 24 Hold reminder cceee 25 Handset Name l 25 Factory reset s es 26 Handset information 26 User SUpport 26 Telephone operation Telephone operation n 27 Line indicators cee 27 Making and ending a call 27 On hook dialing predialing 27 Using the speakerphone 28 Answering a Call eee 28 Temporary ringer silencing 28 Lock keypad cesesceeeseee 28 Options whil
71. ries may not ensure compliance with FCC RF exposure guidelines 90 Appendix Limited warranty 1 What does this limited warranty cover The manufacturer of this VTech product warrants to the holder of a valid proof of purchase CONSUMER or you that the product and all accessories provided in the sales package PRODUCT are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the PRODUCT operating instructions This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada 2 What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period materially defective PRODUCT During the limited warranty period VTech s authorized service representative will repair or replace at VTech s option without charge a materially defective PRODUCT If we repair the PRODUCT we may use new or refurbished replacement parts If we choose to replace the PRODUCT we may replace it with a new or refurbished PRODUCT of the same or similar design We will retain defective parts modules or equipment Repair or replacement of the PRODUCT at VTech s option is your exclusive remedy VTech will return repaired or replacement products to you in working condition You should expect the repair or replacement to take ap
72. s 69 Delete all mailbox messages 70 Record MOMO ceeeeeeeees 71 Remote access 72 Appendix Deregister a handset 74 Handset display screen MOSSAQCS 8 siscisceteccericncieenceaese 75 Troubleshooting eeeeeeeees 78 Maintenance ceeeeteeeee 87 FCC Part 68 and ACTA 88 FCG Part TBren 90 Limited warranty eee 91 Technical specifications 94 DECT 6 0 digital technology 94 Telephone operating range 94 NAEK eisesteccnescnsacceccensaccecstecenesens 95 vii Getting started Installation This CM18045 handset is an accessary of CM18445 concole You must purchase the CM18445 console and register this handset to the console before use Install and set up CM18445 console first before expanding your system with this CM18045 handset Phone lines Optional 2 5mm corded headset purchased separately CM18045 handset CM18445 console Ext 1 2 3 Ext 0 Install the handset close to a power outlet not controlled by a wall switch The handset can be placed on a flat surface or vertically mounted on the wall pages 6 7 Your product may be shipped with a protective sticker covering the handset display remove it before use For customer service or product information visit our website at www vtechcanada com or call 1 800 267 7377 Getting started Installation Avoid placing the handset too close to e Communication
73. s Use this menu to change the handset settings 1 Press MENU SELECT when in idle mode when the handset is not in use to enter the main menu 2 Press ADIR or WCID to scroll to the feature to be changed The gt symbol indicates the selected menu item 3 Press MENU SELECT or the REY softkey to select the menu item 4 Press ERY to exit setup without making changes 5 Press OFF CANCEL to back to the idle mode O NOTE Press oFF CANCEL to cancel an operation exit the menu display or return to idle mode Telephone settings Telephone setup Ringer volume Use this feature to set the ringer volume to one of six levels or turn the ringer off When the ringer is off the A icon appears on the handset screen The handset stores the volume setting for all lines 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Ringer setting then press MENU SELECT or JAR 3 Press MENU SELECT or SARJ again to select Ringer volume 4 Press ADIR WCID or VOLUME on the handset to adjust the ringer volume 5 Press MENU SELECT or to save the setting and return to the previous menu There is a confirmation tone To exit without making changes press OFF CANCEL or ERY OR When the handset is idle press VOLUME to adjust the ringer volume then press MENU SELECT or to save g NOTE The ringer volume also determines the ringer volume for intercom calls If the handset ringer volume is set to o
74. s MENU SELECT or QART The screen displays Delete all old messages Press MENU SELECT or ES to confirm The screen displays All old msgs deleted 70 Answering system Answering system operation Record memo Memos are messages you record into the handset mailbox You can save play back and delete them like incoming messages You can record a memo as a reminder to yourself or send a message to other extensions using the answering system 1 2 3 When the handset is idle press IMEXS Press ADIR or WCID to scroll to Record Memo then press MENU SELECT or RARA Press ADIR or WCID to scroll to a desired extension then press MENU SELECT or RARS Press to start recording Press RF to stop recording You hear the playback of the recording Press to save the recording or press to record again if desired 71 Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this handset from any touch tone telephone Make sure the auto attendant feature of your CM18445 console and the private mailbox of the extension are turned on for this feature to work Remote access can only play messages stored in the private mailbox To remotely reach the answering system 1 Dial any telephone line connected to the console from any touch tone telephone 2 When the system answers enter the extension number 3 Once the private ma
75. s MENU SELECT or RARS The remaining time and message capacity display 3 Press OFF CANCEL or 0I to return to the previous menu 66 Answering system Answering system operation New message indication The handset displays XX New messages when there are new messages and or memos in the private mailbox Call screening When the answering system and call screening are turned on see Call screening on page 65 and a message is being recorded press RI to hear the incoming message During message recording press VOLUME to adjust the volume Press EJ to stop the call screening Call intercept When a caller is leaving a message on your private mailbox you can stop the recording and talk to the caller by pressing the corresponding line key LINE 1 LINE 4 You can turn this feature on or off See Call intercept on page 65 67 Answering system Answering system operation Message playback From the handset you can play the messages in the private mailbox and the general mailbox You can choose to play the new messages only or play old messages When playback begins the total number of messages is announced Before each message you hear the date and time of the recording After the last message you hear End of the messages g NOTE Messages in general mailbox are stored in console To listen to messages in the private mailbox 1 When the handset is idle press IMEXS 2 Press MENU SELE
76. s part of the conference While on a call press Jf The corresponding line key LINE 1 LINE 4 indicator for the line on hold flashes slowly After the call has been put on hold for more than three minutes you hear a double beeps every 30 seconds To adjust the volume or turn off the reminder beep see Hold reminder on page 25 If you are using the speakerphone the speakerphone turns off automatically when you press MA To release the hold press the corresponding line key Music on hold M O H feature is available When you put a call on hold the caller will hear the music that comes with the telephone system To change the setting and for more details refer to the Music on hold section in the user s manual of CM18445 console O NOTES e The call privacy setting in Handset setup menu remains unchanged after the call is put on hold e The call ends automatically after it is put on hold for 15 minutes Switching between lines Use this feature to switch between lines during an outside call 1 Press the desired line key LINE 1 LINE 4 of another telephone line to make or answer another call The current call is put on hold automatically 2 To return to the first call press the line key LINE 1 LINE 4 of the original call The second line is put on hold automatically g NOTE Source of music files FreeMusicArchive org Used under open license 30 Telephone operation Options while on calls Call priva
77. s feature Contact your Ua RS SHIM telephone service provider if e You have both caller ID and call waiting but as separate services you might need to combine these services e You only have caller ID service or only call waiting service e You do not subscribe to caller ID or call waiting services There are fees for caller ID services In addition services may not be available in all areas g NOTE You can use this product with regular caller ID service You can also use this product s other features without subscribing to caller ID or combined caller ID with call waiting service 53 Call history Caller ID information How the caller ID information call log works The telephone stores caller ID information for the last 50 incoming calls in the handset Entries are stored in reverse chronological order The telephone deletes the oldest entry when the log is full to make room for new calls Each extension has independent caller ID information Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions If you answer a call before the information appears on the screen it does not show in the caller ID information Review the caller ID information to determine who called easily return the call or copy the callers name and number into your directory The time and date of the call and the callers name and telephone number are included in the display
78. skset have their own directories Capacity The directory of this handset can store up to 100 entries with a maximum of 24 alphanumeric characters including spaces for names and 32 digits for telephone numbers A convenient search feature can help you quickly find and dial numbers page 51 If there are already 100 entries the handset shows Directory full when you try to create a new directory entry You cannot store a new number until you delete one If you try to view the directory when there are no entries the screen displays Directory empty Exit the directory On the handset press OFF CANCEL to cancel an operation and return to idle mode 48 Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory 1 2 4 When the handset is idle enter the telephone number up to 32 digits Press MENU SELECT or Lf Use the dialing keys to edit the number if necessary e Press MUTE DELETE to delete a digit e Press and hold MUTE DELETE to delete all digits e Press ADIR or WCID to move the cursor to the left or right Press MENU SELECT or SENS The handset displays Enter name Use the dialing keys to enter the name up to 24 characters e Press MUTE DELETE to delete a character e Press and hold MUTE DELETE to delete all characters e Press ADIR or WCID to move the cursor to the left or right e Press and hold 0 to add
79. story when the telephone is not in use Dees gaz aco DELETE OFF CANCEL e While using menus press to return to idle mode e During a call press to hang up DND Do not disturb e In idle mode press and hold to turn the feature on Press and hold again to turn off MUTE DELETE e During a call press to mute the microphone e While predialing press to delete digits e While reviewing the directory entry press to delete an individual entry e While entering or editing a directory entry press to erase a digit or character Press and hold to erase all digits or characters 12 Getting started Handset overview Menus CHARGE vtech MENU SELECT Using menus Answering system menu Play messages Mailbox On Off Record memo Gen MB Settings Remaining time Delete all old Main menu Directory Call history Ringer setting Handset setup Speed dial User support Handset info Factory reset e Press MENU SELECT to show the main menu or press MEIN to show the answering system menu e Press ADIR or WCID to scroll through menu items e Press MENU SELECT or QAYA to select or save changes to a highlighted menu item e Press OFF CANCEL or ERfan to cancel an operation exit the menu display or return to the idle screen Getting started Handset overview The following tables provides you with more details on the main menu and the answering system menu of the handset Ta
80. the caller ID history press ADIR or WCID to browse the desired number 2 Press MUTE DELETE To delete all call history entries 1 When the handset is idle press WcID The handset displays XX Missed Calls 2 Press MUTE DELETE the screen displays Delete all calls 3 Press to confirm OR 1 When the handset is idle press MENU SELECT 2 Press ADIR or WCID to scroll to Call history then press MENU SELECT or QARA The handset displays XX Missed Calls 3 Press MUTE DELETE the screen displays Delete all calls 4 Press to confirm 58 Call history Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons On screen message Reason The number has been set as private The name has been set as private Both the name and number have been set as private The number has been set as out of area The name has been set as out of area Both the name and number have been set as out of area 59 Answering system Private mailbox setup This handset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the handset are turned on When the auto attendant in the console picks up a call the caller has to enter the extension number of this handset to access the private mailbox The private mailbox answers the call after the ring delay time you set in the Number of
81. ther extensions are not allowed to join the conference in progress The flash signal in a dialing sequence is not available during a conference call The system does not support an internal conference of more than two system extensions 37 Telephone operation Conference call Options during a conference call To talk privately with one external party 1 Press LINE 1 LINE 4 to talk privately with the person on that line The intercom call is automatically placed on hold 2 Press MENU SELECT then press ADIR or WCID to scroll to Conference Press MENU SELECT again or BARY to resume the conference call To talk privately with one internal party 1 Press INT to talk privately with the person on that extension The external line s is are automatically placed on hold 2 Press MENU SELECT then press ADIR or WCID to scroll to Conference Press MENU SELECT again or BARY to resume the conference call To drop an outside line 1 Press MENU SELECT 2 Press MENU SELECT then press ADIR or WCID to select End line 3 Press ADIR or WCID to choose the line number that you want to drop 4 Press MENU SELECT to confirm To drop an intercom call 1 Press INT to activate the intercom call that you want to drop The external line s is are automatically placed on hold Press OFF CANCEL If there is only one external line on hold press LINE 1 LINE 4 to resume the external call If there is multiple external lines on hold
82. to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time When the battery is low the handset shows a flashing The screen is blank or shows Place in charger and flashes The battery has no or very little charge The handset cannot be used Charge without interruption at least 30 minutes The screen shows and it flashes Battery has enough charge to be used for a short time Charge without interruption at least 30 minutes The screen shows Handset X X represents the extension number of the handset Battery is charged To keep the battery charged place it in the or charger when not in use Getting started Battery installation and charging Install the battery as shown below 1 Plug the battery connector securely into the socket inside the handset battery compartment Insert the supplied battery with the label THIS SIDE UP facing up as indicated Align the cover flat against the battery compartment then slide it upwards until it clicks into place Charge the handset by placing it face forward in the charger The charge light is on when charging The CHARGE light turns on g NOTES Use only the supplied rechargeable battery or replacement battery model BT283342 To order a replacement battery visit our website at www vtechcanada com or call 1 800 267 7377
83. tone 34 Telephone operation Redial To delete a redial number While the screen displays the desired number press MUTE DELETE to delete the number from the redial memory You hear a confirmation tone 35 Telephone operation Conference call The system can support 6 party conference with a maximum of four outside calls and two system extensions including the initiating party Establish a conference call There are two ways to establish a conference call A Hold an intercom call After establishing an intercom call with another system extension the initiating party holds the intercom call and invites an external party to join the conference by making an outside call 1 Press INT Press ADIR or WCID to scroll to the desired extension then press MENU SELECT or GARY The called extension picks up the intercom call and the outside call is put on hold OR Press and hold the speed dial key assigned with the desired extension number The called extension picks up the intercom call 2 Press another available line key to make an outside call The original intercom call is put on hold When the external party picks up you can have a private conversation with that party 3 Press MENU SELECT then press ADIR or WCID to scroll to Conference Press MENU SELECT again or JARS to begin the conference call 4 If necessary repeat step 2 and step 3 above to invite another external party to join the conference until the m
84. ursor to the left or right 3 Press MENU SELECT or to proceed The screen displays Edit name Use the dialing keys to edit the name e Press MUTE DELETE to delete a character e Press and hold mMuTE DELETE to delete all characters e Press ADIR or WCID to move the cursor to the left or right 4 Press MENU SELECT or A to save The handset displays Contact saved To exit without making changes press OFF CANCEL 52 Call history About the caller ID This telephone supports caller ID services that most telephone service providers offer Caller ID allows you to see the name number date and time of calls Depending on your service subscription you might see the callers number or the caller s name and number from the telephone service provider after the first or second ring Caller ID information might not be available for every incoming call Callers may intentionally block their names and or telephone numbers This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone and while on another call The time and date along with the call information are from the telephone service provider It might be necessary to change telephone service to use thi

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