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Set of comments for improvement

1. 16 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement 6 APPENDIX A USER MANUAL THE ESYMBIOSIS PLATFORM One of the main objectives of the eSymbiosis project was the development of a Web Based Platform for Industrial Symbiosis communities offering automation supporting SMEs and enabling public administrators municipalities regional offices to implement their environmental policy Industrial Symbiosis is an association between two or more industrial facilities or companies in which the wastes or byproducts of one become the raw materials for another Within a digital industrial symbiosis ecosystem companies improve Resource efficiency trade material energy or water and share assets logistics services and expertise The eSymbiosis Platform e Isa bilingual web based platform supporting both English and Greek whi
2. Suggest to the participant organisation to move this synergy forward Proposed stage Discussion Submit Request Cancel this Synergy My Resource Matched Resource have a resource to offer 02 01 03 Plant tissue waste want a Resource Olive Husk Relevance 30 50 Site Amfkea Ste Sample Ste Deta s Deta s Name Tabacco Name Olive pulp Quantity Quantity 1 000 0 Unit of measure Tonnes Unit of measure Tonnes Valid From 6 06 2014 Valid From 1 2014 alid t 08 2014 adt 2015 Image 23 Staring a New Synergy 1 33 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Participant Organisation Oil Refining SA amu Cankin Co cond amas asa E Tokat Ankara T kirikkale A b EN Turkey p raw wr n e E p D Z E Konya 3 p Aydin Denizli sparta Kahramanmaras o E 1 Karaman 4 oda o Adana Serk 0 i y P ngge Eo c ant IDUes a n Fethive Ims Map data 2014 Basarsoft GeoBasis DE BKG 22003 Google Mapa GiSrae ORION ME basado en BON IGN Espa a Terms af Use Address Ofte Postal Code 35002 he a mw Cd County Sterea Ellada um Telephone 430 210 3707018 Website Urt o Discussion Submit a new comment P X 16 06 2014 06 47 Random Mrs Panagiota Bourha p bourhagcimsuk com Hand Tie V SEY Image 24 Staring a New Synergy 2 The Synergy lifecycle has the following steps as indicated in the correspondin
3. mB amp Mixed packaging waste 250 00 Tonnes 01 01 2014 01 01 2015 amp Scrap aluminium 10 000 00 Tonnes 01 01 2014 01 01 2015 1 B Image 14 Resources Page During the Resource registration process the Organisation user can specify if the Organisation s Site is 1 Offering a Resource 2 Having a Technology or 3 Wanting a Resource rce to offer is this information confidential x Yes 5 Ihavea Technology want a Resource Image 15 Resource Registration 26 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Selecting each option will change the right hand pane which allows the user to continue the registration process and add details about the Resource Type the Site can supply or requests By selecting the Back button on the top the user will return to the previous view For example in the case of registering a Resource to supply clicking on the Type of Resource you can Supply takes the user to a new page where he she can choose from the different types of Resources using the collapsible list on the left Register a Resource Role Back Type of Resource you can Supply Can t find what you re looking for C c lassify Resource by Characteristic Resource Name Biodegradable Resource Quantity Produced 9 Combustible Materials Unit of Measurement choose Y CN Valid From c Classify Resource by Source based on EWC T Valid To t B
4. Details Details Name test raphael Name Raph s tyres Quantity 1 00 Quantity 100 00 Unit of measure kg Unit of measure kg Valid From 01 01 2014 Valid From 11 06 2014 Valid to 31 12 2014 Valid to 30 06 2014 Image 28 Approving Denying moving Synergy to the next step The participating organisations can access all their Synergies from the corresponding option of the upper right menu Sit SE ale Symb e 3 e gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 5 gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp KRITON TOUSSAS My Synergies Pending Synergies All Synergies ES 16 06 2014 10 23 Idea Livadia Aluminium Recycling SA Image 29 My Synergies 36lPage eSymbiosis 4 1 Capacity Building Set of Comments for Improvement oynergies are presented in categories 1 All Synergies 2 Pending Synergies 3 Cancelled Synergies Clicking on the View Synergy button takes the user to the Synergy details page ire zE Sym e 3 e gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 5 gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp KRITON TOUSSAS My Synergies Tem s All Gunercia Pending Synergies All Synergies View Synergy Image 30 View Synergy Button Also the Notifications can be viewed at any point from the upper right men
5. 00 Cost Savings 0 00 Private Investment 0 00 Image 39 Synergy Metrics The IS Practitioner can view the metrics of each Synergy by going to My Synergies and choosing the Metrics icon li gt My Invitations gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 9 deasa e 9 SSymbidsis My Synergies MEMBER SITES SUCCESS STORIES ABOUT US amp KRITON TOUSSAS v All Synergies Cancelled Synergies Completed Synergies 16 06 2014 10 23 Cancelled Idea Livadia Aluminium Recycling SA 16 06 2014 14 35 Complete Livadia Aluminium Recycling SA Image 40 View Metrics Button When both participants of the Synergy have completed and finalized the metrics report the report can be published as a Success Story 42 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement PUBLISHING SUCCESS STORIES After the Synergy has been completed and the metrics of the two participating organisations have been published the organisations can publish a new Success otory based on the Synergy and its relevant metrics The success story can be accessed through the Success Stories top menu In the success story form the Practitioner can view the metrics of the Synergy Image 41 and can add descriptive details li E gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 5 gt My Invitations Sy id sis HOME SEARCH STATISTICS MEM
6. 5 Complete Suggest to the participant organisation to move this synergy forward Proposed stage Please Select M Submit Request Cancel this Synergy Reason for Cancel this Synergy cancelling Image 34 Cancelling Synergy 2 In case one of the two participants selects to block the Synergy progress the IS Practitioner is notified about the issue Note that the IS Practitioner users are created from the Administrator Cancel this Synergy Cancel this Synergy Reason for Synergy was blocked far the following reason Could not agree cancelling an quantity with the other party Image 35 Justifying reason for Synergy Cancellation 39 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement The IS Practitioner is responsible for resolving the issue and can then unblock the oynergy from the corresponding button in the Synergy screen After the Synergy is unblocked its lifecycle can continue as normal Syb i sis gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 5 gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US KRITON TOUSSAS Synergy Step 1 Idea My Resource have a resource to offer Rubber Tyres Site Livadie Details Name Quantity Unit of measure Valid From Vane to Step 2 Discussion Step 3 Negotiation Step 4 Implementation Step 5 Complete This Synergy has been Cancell
7. SA denied your request to advance your synergy B 7 20 05 2014 08 06 z Plastic Pipes SA requested to move your synergy forward E Image 26 Notifications An example of the notification is shown below when choosing View Message My Notifications Total Records E Records 1 to 1 Meta Structures SA accepted your request to advance your synergy E D B Marietta Tsoukalas from Meta Structures SA accepted your request to move your synergy forward to the Negotiation stage 7 Total Records 51 Records 1 to 1 Image 27 Notification Message 35 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement When clicking on the View the Related Synergy button the user is transferred to the synergy page where he she can Accept or Deny the request ER al Symi e gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 21 gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp MARILENA TZAVELA Step 1 Idea Step 2 Discussion Step 3 Negotiation Step 4 Implementation Step 5 Complete On 6 16 2014 2 35 47 PM Steel Products SA suggested that you move this synergy forward to the Discussion stage Please accept or deny this request My Resource Matched Resource I want a Resource Rubber Tyres I have a resource to offer Rubber Tyres Relevance 75 05 Site Livadia Site Livadia
8. BER SITES SUCCESS STORIES ABOUT US KRITON TOUSSAS Case Study 2 Successful synergy Continue by adding or requesting resources for your sites Big Bakery SA Od Refining SA Businesses Assisted New Businesses Surviving jobs Safeguarded Private Investment Training Outcomes Image 41 New Businesses Created jobs Created Matera Diverted Virgin Materials Published Success Story 43 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement VIEWING SYNERGY STATISTICS The Organisation user can view Statistics in relation to the Synergies created the matches the Sites per county and the Sites per code To access this screen the Organisation user chooses Statistics top menu gt My Organisation gt MySites gt My Resources gt My Synergies My Notifications gt My Invitations eSymbi sis e HOME SEARCH MEMBER SITES SUCCESS STORIES ABOUT US MARILENA TZAVELA Image 42 Statistics Menu A view of the statistics is provided below Statistics Synergies per Status Matches per Relevance top 10 Ides Nepotis 9 42 0 33 0 36 33 ERE 0 0 0 5 1 0 1 2 0 Sites per County top 10 Sites per Activity top 10 Sterea Ellada E 4120 M 42 11 Nam 22 21 NEN Dytiki Ellada 01 12 NN Ipiros 10 71 2442 Attica 2420 m 35 1 24 10 W Image 43 Statistics Vi
9. Development of knowledge based web services to promote and advance Industrial Symbiosis in Europe eSymbiosis LIFEO9 ENV GHR 000300 ACTION 4 Capacity Building D4 1 Set of comments for improvement eS i sis June 2014 eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Acknowledgements This report was produced under co finance of the European financial instrument for the Environment LIFE within the eSYMBIOSIS Project LIFE09 ENV GR 000300 entitled Development of knowledge based web services to promote and advance Industrial Symbiosis in Europe The eSYMBIOSIS team would like to acknowledge the European financial instrument for the Environment LIFE for the financial support Disclaimer The information included herein is legal and true to the best possible knowledge of the authors as it 1s the product of the utilization and synthesis of the referenced sources for which the authors cannot be held accountable eSymbiosis 4 1 Capacity Building Set of Comments for Improvement INDEX INDEX eiu pi eii ui I E I uM IM UN OT 2 1 5 2 ELEASE FEEDBACK taedio teen aa tal titu uaa inc 5 IDeparte cb ee db HE every arr E E 5 FEEDBACK neira MEN 10 10 Detaled Feedback 10 As SU
10. MMARY AND CONCLUSIONS sociated cans cts iaa eiae estes 15 5 ZYMMEPAZMATA cccccccesssssoovvesesossscesccectcerernanccscvvssessseesssescececeennncsseess 16 6 APPENDIX A USER MANUAL ritu rere Recenti eaae extare be etu veneto dps estet eh 17 The Plato uc ou ETE 17 User qe nani temone lax tuc tate teak 18 Submission OF Organisation Detatlszcs ute e mon atta ib Sette oues ortas Hed eM ues 21 Step E RESIsterime dnm a a uu dua ead eee 21 Step 2 Adding OrpanisquoD SeS seisin aa ta Pel tud uide i 22 Diep 5 Adding RESOU ES asa PLN ACCU IL 26 Searchime Tor Resource Watches uobis latu Sosa decade 20 Resource Mate ut LM D D M eh aa D ELEM 3l Sonet a WE OE oue oe nett rte os DR 33 Blocking Wnblockin S VIO DV uri Matai eet cara 39 Meni S temi IR E PM UE E 4 Publishiifie Success uaa tena D 43 VTC By MS HI EA POTITI ro fM S 44 Searchin Member Veto RT RE rds toU dun 45 3 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement 4 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement 1 INTRODUCTION During Action 4 user feedback was gathered between February 2014 and May 2014 an
11. ant a Resource Rubber Tyres have a resource to offer Rubber Tyres Relevance 75 0596 Site Livadia Site Livadia Details Details Name test raphael Name Raph s tyres Quantity 1 00 Quantity 100 00 Unit of measure kg Unit of measure kg V alid From 01 01 2014 Valid From 11 06 2014 V alid to 31 12 2014 Valid to 30 06 2014 Image 38 Completed Synergy The Organisation user can Save a Draft of the metrics related to a specific Synergy and after having finished updating the filled in information he she can Finalize the report in the metrics form the user clicks Finalize then the metrics report is sent to the IS Practitioner for review The metrics report include the metrics of both Organisations in synergy 4llPage eSymbiosis 4 1 Capacity Building Set of Comments for Improvement lii My Invitations gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 24 esy bi sis HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US Case Study MARILENA TZAVELA Summary Attachment Doc Choose File No file chosen My Metrics Participant Organisation Steel Products SA Businesses Assisted 0 Jobs Created 0 Review Request Jobs Safeguarded 0 New Businesses Created 0 New Businesses Surviving 0 Training Outcomes 0 CO2Reduction 0 00 Hazardous Waste 0 00 Reduction Material Diverted 0 00 Water Savings 0 00 Virgin Materials 0 00 Additional Sales 0
12. asized at the start of the process maybe by including some sort of by proceeding you UI Usability UI Usability Localization UI Usability Content Usability Usability Usability Content Il lPage eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Registration Registration Matching Synergies Search Search Search accept message box with a yes no option to click Company details why is the VAT number required I don t think it s needed think that turnover would be better dealt with as a dropdown that gives ranges rather than asking for a specific number it can be a sensitive issue Perhaps one of the Greek partners could guide us on appropriate ranges to include for the Viotia region Many of the fields in this section are unavailable for input so I was only able to put a very limited amount of information in Sites the way this page works is ok but it took me longer than it should to understand what to do Again some description of what to do and what happens next would be helpful One of the location references that the system produced latitude had an error in it so it crashed the page The mapping wasn t working properly as far as I could see but that may be because of a lack of data for it to work with Seems to be working better in terms of the results and the way they present on the page is very good but surely it shouldn t be possible to creat
13. ch enables users to participate in industrial symbiosis activities e Supports ontology based semantic matching of shared and requested Hesources in order to identify possible synergies collaboration tools enables stakeholders communication within the same environment Is powered by the model driven development environment zAppDev 17 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement UsER REGISTRATION A user that visits the website for the first time needs to register by selecting Register Today in order to use the platform Nr eSyfibidisis E HOME SEARCH STATISTICS SUCCESS STORIES ABOUT US SIGN IN Industrial Symbiosis has diverted 3 39 million tonnes of waste from landfill Register Document Build Natural e your your Synergies Organisation resources Our Legacy em Join our network of environmentally friendly organisations Image 1 Home Page In the screen that follows the user that represents the Organisation adds his her user account details by providing basic information such as title name and e mail danna E eSymbi sis 259 SEARCH STATISTICS SUCCESS STORIES ABOUT US SIGN IN Sign Up Title Please Select First Name d Last Name r Email r Already have an account Sign In Username r Password r Confirm r Password want to receive the latest news about features and events agree to the terms and conditions of the eSymb
14. cted Site the user can see the retrieved matches for each of the Site s available Resources by clicking the View List of Matches button from each row of the Hesources table For example the following screen shows that for each of the Site Resources there are multiple four potential Resource matches My Resources Resources Select one of your sites to add a Please Select X Resource Matchable Resources Ready and Incomplete Resources Site Resource Name Quantity Unit of Measurement Valid From Valid To O a View Matches Sample Site LM O Image 21 Matchable Resources By clicking View the user can view the details for the retrieved matches of the selected Site Resource If a Resource match seems compatible the Organisation user can select the Create Synergy action with the specific Resource match 3llPage eSymbiosis 4 1 Capacity Building Set of Comments for Improvement gt My Organisation gt My Sites gt My Resources gt My Synergies gt My Notifications gt My Invitations iS yfibidsis HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp PANAGIOTA BOURHA Resource Matches Resource Type 02 01 03 Plant tissue waste Name Tabacco Quantity 1 00 Unit of measure Tonnes Valid From 16 06 2014 Valid to 01 08 2014 Resource Matches Organisation Resource Relevance Name Quantity Unit of Valid Valid to measure From Create Synergy Oil Refining SA Olive H
15. d which I found mildly frustrating After registering the first site it is unclear that it has been successful as it re opens onto a blank form presumably to add another site or site contact perhaps we could have a confirmation that clarifies what s going on and what s next Skipping that blank form causes an error page to be displayed quite possibly because the site ID in the query string is 1 UI Usability UI Functional Usability Usability Usability Usability UI Bug Functional UI Functional UI Bug 7 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Registration The visual cues could be improved such as how you Usability Login register and or login the user first notices the animated banner on the homepage and their eyes will then range to high contrast items in view At a standard resolution of 1024x768 there is very little else in view and the user is forced to scroll down to see anything thus obscuring the top links Login After Logging in the user should see more clearly the UI Usability available choices instead of a menu added to the previous view Organization Should the organization be associated to a single Functional region and thus a single practitioner rather than having it per site Member sites When I choose a SIC e g the run Map map down menu should be adjusted accordingly e g Functional according to
16. d was used to correct behaviour in the case of a bug or error in the process improve performance in the case of slow response or no response in some occasions or to improve the look and feel of the User centred components of the User Interface UI This document captures analyses and presents the user feedback as gathered in trainings or during internal demonstrations to the team of experts PIC NTUA and ENVIRECO The process of gathering feedback has resulted as foreseen to the improvements of the eSymbiosis platform and portal As an overview there were two major releases of the eSymbiosis platform The second release was driven by feedback referring to user experience and navigation suggestions However these changes were accompanied by a second major release of the semantic component which also required redesigning and reestablishing integration between the two software systems The User Manual was prepared by CLMS integrating the parts where the User Interaction is driven by the components developed by AVCO The manual was approved by the business users and was updated to reflect the latest User Interace aspects and the look and feel of the Platform tools and services So in the following we present the user Feedback per release and the User Manual appended in Appendix A 2 INITIAL RELEASE FEEDBACK DETAILED FEEDBACK The following table summarizes feedback regarding the first major release of the eSymbiosis po
17. ding Set of Comments for Improvement works though as it seems to be asking for the same characteristic and availability information again for just a single component material have misunderstood what this is doing thought that if created something like Track Ballast as a resource l d be able to say something about its composition like 7096 was limestone 2096 was granite and 1096 was sand and this would be key information for the ontologies when looking for potential matches It looks like can only enter one composition material against each resource is this correct Resources Technologies this seems to work ok and like the Functionality Way it comes up as a potential match My only question is whether it might be possible and appropriate to allow technologies to remain available to match even after they ve been included in a synergy suggest this needs to be discussed by the whole group Resources For user 4 two resources with different quantities Functionality have different scores Both quantities cover the request Same for user8 and user9 and methane gas This is probably caused by the scaling of the values I was just thinking that since both cover the request we should consider whether it is a priority to use as much as we can from a large amount of available resource or use the lower first that still covers the request and keep the larger one for better matches Resources Resources would it be
18. e a match with your own site suggest that the system should be excluding match results from the member s own site This is a fundamental issue and needs to be dealt with before the system can be released to a wider group of users The basic process seems to work ok but it looks like there s no functionality available to block a synergy in this version and this is vital You recall that this was a significant point was making to the delegates at the last event being able to understand why synergies don t work There are some errors in the system messages when a synergy is advanced may be an EN GR translation issue When a synergy is agreed as complete it s not obvious what happens next it might be helpful to add a message about completing the metrics and case study In the metrics what is review request Again not obvious The guest resource search needs more work it s not clear how to use it or what it s showing The way the figures present themselves should be more engaging than just a couple of boxes The idea is that this sells the benefit of joining the network to guests which it doesn t achieve at the moment Member level resource search needs further work Its not intuitive enough and members won t understand how to use it Shows none of the details for each resource e g quantity availability that it should do Member level site search initially the system Domain Usability Functiona
19. ebsite Url Turnover Please Select Sites Register a New Site No records Contact Person Use my details as the Contact Person of this Organisation Title Mrs First Name Pisana Last Name e Tele L Fr ra Image 9 Registered Organisation Profile Apart from the Site details such as name and activity sector the user provides the geographical information of the Site By entering the address details the corresponding location is shown in the provided map 22 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Site Infa Site Hame Industrial Growing of tobacco Select industrial Activity cn Address Sem em Panacdoezu Vimnzus Greece Vires or dg The Mall amp ihens M Iren p ES 0 vL NW 9 Me a dy AK BEALI F E E 1 Pc r Andras Pazandoecu Postal Code A r T Marcus rth Adhens Count Greece F F 38 ayude 237 Telephone Fax Wetsate Urt cm Be Image 10 Adding Site Details The user may access the Sites details at any later point by clicking the corresponding menu item My Sites at the upper right of the screen In the My Sites page the user may modify each Site s details and also view how Sites are placed geographically on a map 23 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement My Sites egister a New Site Search for Sites o
20. ed Matched Resource want a Resource Rubber Tyres Relevance 75 05 Livacia Details Raph s tyres Name test raphae Quantity Unt of measure E 11 06 2014 Valid From 01 01 2014 30 06 2014 Valid to Image 36 Cancelled Synergy Details The IS Practitioner can access his her list of Blocked Synergies through the oynergies page accessible through the upper right menu option as shown below and then in the last tab of that page eS i sis My Synergies gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 5 gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp KRITON TOUSSAS Livadia Aluminium Recycling SA Image 37 Cancelled Synergies List 40 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement ADDING METRICS From Organisation users perspective The Organisation user has to submit a number of metrics in relation to the Synergy These metrics can be submitted after the Synergy is completed by clicking the Report Metrics Symb e 3 e gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 24 gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US MARILENA TZAVELA Synergy Step 1 Idea Step 2 Discussion Step 3 Negotiation Step 4 Implementation Step 5 Complete This synergy has been completed My Resource Matched Resource I w
21. egistration process for the selected Site as explained in the following section Step 3 And upon saving the changes the Resources are shown in the My Resources page os Symb e e My Organisation My Sites gt My Resources gt My Synergies gt My Notifications gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp PANAGIOTA BOURHA Continue by adding or requesting resources for your sites Image 13 Sharing Requesting Resources 25 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Step 3 Adding Resources Once the user has registered a Site a Resource can be added using the Share or Request Resources button as mentioned previously Image 13 Alternatively the user can add Resources by choosing Resources from the Top menu Image 14 Both choices take the user to the Resource registration page which allows them to follow a sequence of prompts that are designed to first classify and then add details to the Resource they would like to register either it is shared or requested Symb e gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 2 gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp GIORGOS ARSENIS v My Resources Resources Select one of your sites to add a Resource Please Select v Matchable Resources Ready and Incomplete Resources eee im ins gem i agi E PLE
22. esources as well I can t see that anywhere at the moment Is there a way of getting the map to show multiple results e g say three or four industrial activities several different resource types etc Remember that much of the added value of Industrial Symbiosis is in enabling innovative matches from different industries I ve not been able to get any further than displaying sites with a particular activity on a map What you do and where you go next is unclear Case studies this isn t a systems issue exactly we need to give more thought to the way case studies present themselves on the success stories page for example providing a standard template in the metrics form that generates a single page in a standard format This is something that l d suggest can be done before the conference in June rather than being needed for the next Capacity Building event or the training sessions Resource entry unit should be next to quantity in the list I ve asked for this before Would be helpful if a save and return identified what mandatory information was missing rather than just creating an incomplete resource The edit tooltip was missing as noted above Seems ok at the basic level of creating a resource by type I m not sure about the way the composition material entry Usability Functionality Usability Usability Functionality Functionality Functionality I3lPage eSymbiosis 4 1 Capacity Buil
23. ew 44 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement SEARCHING MEMBER SITES Moreover the user can go to Member Sites top menu to see the Sites located on a map and search for Sites with specific criteria Search for Sites Industrial Please Select Y County Please Select Activity Country Please Select M Town Please Select x s La JI aj p s Benghazi T eite Mersa Matruh 2014 Basarsoft Google ORION ME No records Image 44 Searching Member Sites As shown in Image 44 the criteria that can be specified by the user are Industrial Activity Site Town Site County Site Country The user can also select one specific Organization from the list of Organizations that appear at the bottom of the page A LIFE Project PARTNERS National Technical University of Athens NTUA CLMS Region of Sterea Ellada University of Surrey Avco Systems Ltd Envireco Consulting Paul Innes Consulting Ltd
24. g Latina i 3 mw nt ram z NUI a z B i 4 gt a u Istanbul V Sstel amp te IS Naples lt X p Tekirdad om as Rares ah i mit Botu s 3 eked fan Corum S 5 Taranto 9 v Salerno Lecce Sla Bursa len A Ankara AC Balikes E en Je abl nac e e he A x 4 n Catanzaro Nos e Aegean Sea LE g Turke I em P E rs P p j Sy Mzmir E y i Messina alas r i WD SERO E wb NO A d y gt pe Athena Trev Naw h P Konya B if fonian Sea z 7 een P A am o x d Margala Ca tanissetro Catania EV yarn Denizli Isparta Kahramat Y Karaman Gela Kalamata e 9 R Adana c Syracuse a Marmaris De 20 T Ragusa n a O Manavgat t Y J Dod Rhodes Antalya o icel a Fethiye Alanya Malta 4 L T Chama ata z7 Heraklion 9 i o 541 cypriset Mediterranean Map data 2014 Basarsoft GeoBasis DE BKG 22009 Google Mapa GlSrae ORION ME basada en BCN IGN Terms af Use Image 11 My Sites Overview Users may also search registered Sites from other organisations by choosing Search The search engine displays all registered Sites on the map and a table list each Site s details including e Organisation e Site Name e Industrial Activity e Telephone e Distance from current user s Site 24 Page eSymbiosis 4 1 Capacity Building Set of C
25. g Set of Comments for Improvement Resource The lifecycle of a resource still needs to be defined Functional Matching but I anticipate that we ll need some way for a user to approve their submission which will trigger the automated matching Any matches resulting from that will then be communicated to both the registering user and also the user owning the matched resource Edit resource Editing an existing resource needs to invalidate any Functional previous matches that involve it and also prevent it from taking part in subsequent matches until it 1s approved by the user Resources AII should be allowed Resources Resources Resources Search Search functionality still needs to be discussed both Functional UI by way of how the user communicates what they re looking for and also how we then perform the searches and display the results O lPage eSymbiosis 4 1 Capacity Building Set of Comments for Improvement 3 FINAL RELEASE FEEDBACK OVERVIEW Based on the feedback that was provided regarding the initial release CLMS proceeded with a new design that was more modern and intuitive and thus it would provide a better experience for the end user A new look and feel was used and procedures were made simpler and more transparent to the end user Aside from the change of the appearance of the portal changes were made with respect to the integration of the portal with the semantic component allowing for the seman
26. g Screen 1 Discussion 2 Negotiation 3 Implementation 4 Completion To progress from one step to the next both Organisations have to agree that they are ready to proceed by selecting the corresponding drop down list i e Implementation and clicking Submit Hequest 34 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Synergy Step 1 Idea Step 2 Discussion Step 3 Negotiation Step 4 Implementation Step 5 Complete Suggest to the participant organisation to move this synergy forward Proposed stage M Submit Request Implementation Complete Image 25 Moving Synergy Forward Then a notification is sent to the other Organisation user in order to review the Synergy and maybe agree to the continuation of the process When this agreement is mutual the Synergy progresses to the next step and a notification is sent to both parties A notification is also sent to participants when the Synergy has been updated or blocked My Notifications mm 2 MO Total Records Records 1to 20 3000 Steel Products SA created a synergy with one of your resources EJ I Organisation Steel Products SA Cancelled the Synergy E 1 16 06 2014 14 35 16 06 2014 14 35 16 06 2014 11 09 16 06 2014 10 23 Steel Products SA created a synergy with one of your resources E 5 20 05 2014 08 06 Plastic Pipes SA requested to move your synergy forward EJ 20 05 2014 08 06 z Plastic Pipes
27. iosis platform Register Image 2 Adding Registration Details 18 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Next the user receives the following email message with a link to verify the specified email address Symb i sis Dear Panagiota Please click the link below to verify your registration as Member at eSymbiosis Your login information is provided below Username user24 Password 1234 Thank you The eSymbiosis team Image 3 Verification E mail By clicking on the provided link user is redirected to the website and his her email address is registered as verified eSyiiib i sis HOME SEARCH STATISTICS SUCCESS STORIES ABOUT US SIGN IN Verifying your email address Thank you for verifying your email address Your account is activated You may now log in to the plarform Image 4 Registration Verification Message A second email message is received informing the user regarding the successful email address verification and the registration completion eS i sis Dear Panagiota Thank you for completing your registration as Member at eSymbiosis You may log in here using your username and password Thank you The eSymbiosis team Image 5 Hegistration Completion Message 19 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement The User may now login with his her credentials in order to start using the platform functi
28. lity Usability Functionality Functionality Usability Functionality Usability Functionality Functionality I2 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Search Search Search Success Stories Resources wasn t seeing most of the sites This was because it hadn t translated the co ordinates that I d provided in my spreadsheet into real addresses did this manually for each site today so each now has a physical address registered The industrial activity and contact number columns on the site search results are empty which 15 a pity The search facility is not very intuitive You first need to add a keyword and then choose from the drop down list before clicking on search The first thing I did was give a keyword and click search The result was to get all registrations for each keyword In general the results were good identifying concepts with the keywords A general comment is that when you are looking at the results you cannot differentiate between haves and wants Of course understand that someone who registered a resource should know what it is However it might be a good idea to note the available and requested resources It needs more work in several respects This is a key feature so needs to be really slick and intuitive Members need to be able to search for companies by industrial activity but they also need to search for the availability of particular r
29. mage 17 Searching Resource Type After selecting the Resource type the user adds the properties of the Resource to the right of the classification list Image 17 such as quantity and physical form solid liquid etc red asterisks represent those fields that are required to be filled in before the registration can be approved Finally the user can choose to save his her entries and continue adding more Resources using the Save amp Continue button discard unsaved responses using the Cancel button or both save and return to the Site overview page using the Save amp Return button 28 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement SEARCHING FOR RESOURCE MATCHES The Resources page presents a list of all the Organisation s Resources per Site classified in categories 1 Matchable Resources Those Resources for which a potential match has been found 2 Ready and Incomplete Resources Resources with incomplete Information or Resources for which a search match hasn t been performed Resources in Synergies Resources that have already resulted in synergy hee gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 5 gt My Invitations iS Sy mbids is HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp KRITON TOUSSAS v Resources Select one of your sites to add a Resource Please Select Y Matchable Resources Ready a
30. nd Incomplete Resources Resources in Synergies Mixed plastic scrap 25 00 Tonnes 01 01 2014 01 01 2015 Ba 5 a Lorry tyre 10 00 kg 04 06 2014 30 06 2014 Dn oa ng om OB Of On 1 2 085 c5 Image 18 Resources Page Resource Categories The User can view or edit the details of a registered Resource or withdraw it if it is no longer available using the buttons next to the Resource name 29 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement I have a resource to offer 15 01 06 mixed packaging Site Details Name Mixed packaging waste Quantity 250 00 Unit of measure Tonnes Valid From 01 01 2014 Valid to 01 01 2015 ls this information confidential MO Physical Form Solid Is Your Resource Hazardous NO Image 19 Viewing Resource Details In order to initiate a search for potential synergy matches with other available Resources the user has to click on the Search button in the Resource details as shown below My Resources Resources Select one of your sites to add a Please Select T Resource Ready and Incomplete Resources Sample Site B pj Search for matches i Sample Site Image 20 Searching for Resource Matches When this action is selected the mechanism retrieves matching Resources for potential Synergies 30 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement RESOURCE MATCHES For a sele
31. omments for Improvement val 9 gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 2 gt My Invitations SY bi sis HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp GIORGOS ARSENIS v Distance within 200 Km Search lt gt Map w ve EY 2 AYVVACIK Altai zm O Aopup po a NOLO s slid EY a gt M vee D Kc pu Boc E94 bata 82014 Basarsoft Google Q Total Records Records 1to 10 mum Organisation Site Name Industrial Activity Telephone L Steel Products SA Livadia Manufacture of tubes pipes hollow profiles and related fittings of steel in ae 30 210 2 Steel Products SA Karpenissi Manufacture of tubes pipes hollow profiles and related fittings of steel 3707002 1 49 g fare 30 210 3 Steel Recycling SA Lamia Manufacture of basic iron and steel and of ferro alloys 1 50 g 3707003 RS 30 210 Metal Structures SA Livadia Manufacture of metal structures and parts of structures 1 50 g 3707004 Aluminium Recycling SA Amfikleia Aluminium production m 1 50 9 Image 12 Searching Sites Upon saving the Site information the user can then start registering requested Resources or Resources available to share This action initiates the Resource R
32. onality HOME SEARCH STATISTICS SUCCESS STORIES ABOUT US Industrial Symbiosis sewm TM Username saved 4 4 million tonnes eSymbiosis is a web based platform which enables users to participate in indu Password efficiency across the econon ES 3 Q Remember me next time eSyiibi sis Forgot your password Don t have an account yet Sign Up Ne Register Document Build Natural Ee v e your your Synergies Mercer Organisation resources Our Legacy ES Join our network of environmentally friendly organisations MOa Image 6 User Sign In The User is guided to complete his her profile by messages that appear below the top menu ES H gt Register Organisation HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US amp PANAGIOTA BOURHA v Industrial Symbiosis has saved 4 4 million tonnes of carbon eSymbiosis is a web based platform which enables users to participate in industrial symbiosis IS activities that improve resource efficiency across the economy Register Document Build Natural IT T e your your Synergies een Organisation resources Our Legacy Image 7 User Guidance Message 20 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement SUBMISSION OF ORGANISATION DETAILS The User of an Organisation can fill in the Organisation details following a multi step process as presented in the following
33. possible to have a calendar Usability popup embedded in the date cells If not there needs to be an indication of the required date format There a couple of bits of fine tuning to the order of data entry I d like to look at e g prompting for the unit before the quantity 14 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement 4 SUMMARY AND CONCLUSIONS During the capacity building process interacting with the business participants of the eSymbiosis and with the users their feedback was captured in both major releases of the eSymbiosis portal has driven the changes and resulted improvements to the platform The final release of the platform within the project as other improvements are expected in the process of its use offers an intuitive interface for members of the Industrial Symbiosis community to be able to register their resources search for matches and create synergies with other organizations I5 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement 5 TO KAI eSymbiosis H
34. rsion while the rest of the page is in Greek system generated notification messages are in English Is this correct It seems a bit odd Regarding the overall look and feel we felt that the main graphics and overall page are a little too large We need to review which fields are mandatory throughout the whole system Could you produce a complete list of fields and highlight the mandatory ones please There needs to be more description of what s happening on each page and probably something that says where the system takes you next Otherwise each form feels a bit isolated I m a bit concerned that the navigation at the top of the screen isn t quite right The things that people will want to get to easily relating to the process itself are entering editing company or site details entering or editing resources searching for potential matches tracking potential synergies think that resources and searching should have their own clearly identified links My Sites page the map still defaults to San Francisco when the page loads first time and before any search criteria are added Surely it s possible to have the default Google map set to center on Athens when it first comes up The process for entering personal details is ok but it s not obvious what get at that stage as a result Does it give access to additional resources or features Does it register me for an e newsletter The privacy and data security policy needs to be emph
35. rtal The evaluation touches upon the following areas e Home Page e Portal e Navigation e Registration e login e Organization and Site Registration e Member Sites and Statistics e Editing Searching and Matching Resources 5 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Modue Category can do with it Content way to inform the user Home page Perhaps there should be different content on the UI Content homepage for registered users such that guests are invited to browse and register but once registered we don t need to show the same level of advertising Home Page The content in the first page has to be revisited for Usability the efficient use of links when necessary and Content the content context The content is very superficial IS definition is probably not helpful in this page Add funding related link to Life to the footer Why is the Research section needed Home Page We could include a small banner that rotates through UI Design helpful text along the lines of what the benefits are and how easy it is to use but it should be small enough to have other content beside it perhaps 200x200 Home Page We re going to need a help area of some kind to cover Feature both general and specific topics such as how to register and start using the site through to what each field in the registration pages means and what to fill in There is a problem of accessibility the entry
36. s will be the browser used by the majority of the members though so should be considered to be a must have in terms of compatibility Portal Page width thought the page was going to be UI Usability fixed width so it didn t wrap the links at the top if the browser page was less than 1280 wide lOlPage eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Portal Portal Portal Portal Portal Portal Navigation Registration Registration Overall look and feel still rather too much white UI Usability space and a need to scroll down And the font under the main images on the home page is still wrong I was told previously that this was something to do with me having a Mac but this shouldn t still be an issue at this late stage thought these issues were going to be sorted in this version Look and feel generally the page size is a bit big and there s a lot of space It might look and feel better if it can be made smaller The graphics are generally ok we can come back and polish as necessary in advance of the demo have to say was surprised that you haven t used hotspots on the graphic as links to the registration process It also means that the flow in the graphic will follow the flow in the system more accurately The rollover tooltips are good did notice that the one for editing an incomplete resource was missing but think that s the only one Greek language ve
37. screenshots Step 1 Registering an Organisation In the following screen the user has to provide the basic Organisation information such as e the Organisation name e the web address e the size of the organisation e contact details eSViibi sis HOME gt Register Organisation MEMBER SITES SUCCESS STORIES ABOUT US amp PANAGIOTA BOURHA v egister Organisation r Number of Select employees Website Url Contact Person Use my details as the Contact Person of this Organisation First Name Telephone Mobile Number Town i Register My Organisation i Last Name Fax Email F PostalCod County Country PI lect Image 8 Organisation Profile Details The user may update this information at any later point by entering the new details and choosing Update Organisation Details 21 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Step 2 Adding Organisation Sites After registering an organisation the User can add the organisation Sites A Site can be a production unit a warehouse or a branch of an organisation Symb 149 o gt My Organisation gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US PANAGIOTA BOURHA v Your organisation currently has no sites Add a site today to start sharing and requesting Add a Site resources My Organisation Name Random Number of 74 50 Employees employees W
38. the regions that are available for this SIC map different colors map to know what it is map There should be indication to the sector Member sites The town does not work properly I played around Map map with different towns still I get Sximatari all the Functional time Juin map complaints still the same result Functional Member sites When I choose a SIC e g the run Map map down menu should be adjusted accordingly e g Functional according to the regions that are available for this SIC Member Site 1 Do we trust the user to enter the correct region Functional 2 More specifically will the practitioner have the ability to re assign to a different region Why does a region have a latitude and longitude shown during registration but not afterwards In My Sites page the user can see related sites Maybe it could be clearly defined what that means Edit Member Going through the menu to edit the same site as Bug Site previously failed also throws an error when trying to _ add a site contact Member Sites In the Member Sites and Statistics pages the SIC UI Content Statistics code should be replaced by the NACE v 2 Page XTAKOA 2008 code used in the Viotia database by the EU and has been added to the ontology Statistics map Statistics map should be dynamic and related to the Map member Functional 8lPage eSymbiosis 4 1 Capacity Buildin
39. there s no easy way to get at each of the types of information added such as organization site contact and resource Perhaps sub menus might be effective or a summary page that lists each of the types in a single easy to follow page The member menu needs to reflect the current stage of the registration to allow the user to leave and return at a later time as well as provide a clue as to what we want them to do next Currently this only occurs for the organization and not beyond meaning that if the user leaves the registration wizard for any reason there s no way to get back to it The registration process is very long The user does not have any indication of how or where to register or even that they should need to The site registration page is very long and contains fields that have no meaning to the user like RegionId and as previously mentioned latitude and longitude should be hidden and instead derived from the entered address e g http where yahooapis com geocode q Mavromatio n 39 Athens GR Perhaps during site registration the practitioner section could be hidden and shown to them after registration as part of a welcome page Clicking continue at various points during the registration page brings up error messages that are unclear and some need the spelling to be corrected All mandatory fields should be highlighted when any is missing otherwise the user will fill one in only to be told another needs to be supplie
40. tic component to be the single place for storing resources while the portal would only be responsible for submitting requests for managing these Finally in terms of technologies the new version featured a lot of improvements as several technical components were replaced with more technologically advanced ones providing a more extensible technological platform for incorporating additional functionality in the future Moreover though these changes the new version of the portal was more robust and resilient to unexpected input and user actions and more informative messages were displayed to users upon failure With respect to the content a major change was the switch to NACE classification in the ontology NACE is the European equivalent of SIC and it offers both Greek and English labels DETAILED FEEDBACK The following table summarizes feedback regarding the second major release of the eSymbiosis portal The evaluation touches upon the following areas e Portal e Navigation e Registration e Editing Searching and Matching Resources e Synergies e Success Stories Module Issue Category Portal Browser support is this still only fully compatible UI Usability with Chrome Please confirm browser compatibility These comments are based on me using Chrome on a Mac l also tested briefly with Safari and although there were a few odd things happening it was still possible to use the site I ve not tested using IE presume thi
41. to the members area is not very clear to increase decrease text size We propose that you google symbiosis and bring text from available sites Content links available issue of supporting switching between languages Portal The green on black menu is low contrast and so does UI Design not draw user attention it S not inconceivable that being an EU project we should at least consider accessibility which does not favour low contrast colour schemes or mouse only operation The menus are a bit confusing Usability Navigation The interface is ontology based however quite Usability complicated it is still in prototype status in any case 1 e pointers and cryptic codes are machine and not user oriented Navigation The structure of the menus and information has to be Usability improved 6lPage eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Navigation Navigation Registration Registration Registration Registration Registration Registration Registration Registration Registration There could be different tabs for user types involving UI Functional different material For example if the user type is Information Seeker could be led to a special page that would be uncluttered Have a look to the EETT Greek Telecoms and Post Authority where in the left top there are three different entries for Public Industry Journalists Once registered
42. u as well ua Symi i2 e gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications 1 gt My Invitations 4 HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US d IOANNIS SKYLAKAKIS Image 31 My Notifications Top Menu A user can proceed to different actions directly from the notification message using the buttons on the right View the Related Synergy if the message is about a synergy View Message Mark as Read Bookmark Message pL m xe Jg d Delete Message 37 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement My Notifications T gt Total Records GS Records 1 to 1 ET 21 05 2014 12 06 Zz Metal Structures SA accepted your request to advance your synergy m E Total Records a Records 1 to 1 Image 32 Notification Message Buttons 38 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement BLOCKING UNBLOCKING SYNERGY As mentioned previously the participating Organisations can block the Synergy progress from the corresponding option Step 1 Idea Step 2 Discussion Step 3 Negotiation Step 4 Implementation Step 5 Complete Suggest to the participant organisation to move this synergy forward Proposed stage Pease Se ect v Submit Request Cancel this Synergy Image 33 Cancelling Synergy 1 Synergy Step 1 Idea Step 2 Discussion Step 3 Negotiation Step 4 Implementation Step
43. usk iuas 1 000 00 Tonnes 01 01 2014 01 01 2015 15 New Heat and Power starchy i Create Synergy Potato 20 000 00 Tonnes 01 05 2014 30 11 2014 SA biomass 36 72239 amp Starch 500 00 Tonnes 01 01 2014 01 01 2015 Create Synergy Green Paint SA Starch Create Synergy Oil Refining SA Mixed Food Waste Used 2500000 Tonnes 01 01 2014 01 01 2015 food oil Image 22 Resource Matches Details This action creates a new Synergy and the corresponding Synergy form is shown to the user as explained in more detail in the following section 32 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement SYNERGY LIFECYCLE In the Synergy form the two participating Organisations can e View details about the other participant e View details about the Resource match the properties of the Resources etc e Submit their agreement to proceed to the next step of the Synergy lifecycle e Block the Synergy process for a specified reason so that the IS Practitioner will have to be involved to resolve the issue and unblock the Synergy Submit comments for the other participating Organisation yb 14 e gt My Organisation gt MySites gt My Resources gt My Synergies gt My Notifications gt My Invitations HOME SEARCH STATISTICS MEMBER SITES SUCCESS STORIES ABOUT US PANAGIOTA BOURHA Start a new Synergy Step 1 Idea Step 2 Discussion Step 3 Negotiation Step Implementation Step 5 Complete
44. y EWC Code e Physical Form choose c By Ingredients Is Your Resource Hazardous Yes Ho P Animal and Mixed Food Waste Animal Faeces And Manure supplying more information may improve your matches Paper Waste 5 Vegetal Waste 7 Classify Resource by Type 1 Energy Materials by Type Products Save amp Return Save amp Continue Image 16 Resource Classification Details The user has the option of searching this list using the search box above in this example the word Iron shows 10 entries and the highlighted numbers show where these can be located 27 Page eSymbiosis 4 1 Capacity Building Set of Comments for Improvement Role have a resource to offer Type af Resource you can Supply Can t find what you re looking for iron results BE clear Classify Resource by Characteristic Resource Name Classify Resource by Source based on EWC Quantity Produced Classify Resource by Type Unit of Measurement choose F Energy Valid From Valid To Materials by Type um Physical Form choose Ceramics Is Your Resource Hazardous Yes No Chemicals rh E Composites supplying more information may improve your matches Metal Mater GE Ferrous Metal Alloys E Nonferrous Metals and Alloys Minerals Organic Materials amp Biomass Plastics 666 Stones cave amp Return Cancel Save amp Continue I

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