Pronto User Manual - Evergreen ID Systems
Contents
1. 5 E 15 material 15 TR 15 eame cm EE 15 To obtain good quality prints the Card must mnes 15 15 using Magnetic Stripe Cards M ene uos in 16 ES 16 Sell AGHeSIVe CaNOS eee 16 Using Rewnteable ie a ate eee es eee 17 The Printer driver SCUINGS ds d Qus Dacian a a a 18 Caring Tor your printe ian caa cvv a Vasa v ev da ewe auus E M 19 20 Cleaning the Printer Rollers with the Cleaning 20 21 Cleaning the printhead using the Cleaning 22 23 RN 24 The information contained in this document is subject to change without notice Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material This do2. ID Card Printer User Manual Prepare the Cleaning Roller Open the Printer then oo oi u Ten maparin E 2 8 1 Remove the Cleaning Cassette 2 Pull the Paper Tab to remove the protective covering on the new Roller 3 Refit the Cleaning Cassette into the Printer ID Card Printer User Manual 6 ID Card Printer User Manual Install the Dye Film Remove the Dye Film from it s packaging e Place the loaded spool into the rear slots and the take up spool into the front slots Close the Printer Connect the Power Supply Select the correct adapter for your region and connect to Power Supply unit Plug in and connect to Printer which will automatically switch on I MPORTANT Do not connect the USB until the CD ROM has been installed ID Card Printer User Manual 272 ID Card Printer User Manual Load the Driver CD in to your PC l Load the Driver CD ROM into the PC Note If the CD does not run automatically click the start button then click on run Type D autorun where D is the Drive letter for your CD Drive then press the Return key 2 Now follow the on screen instructions to install the Printer Driver 3 When the installation is complete connect your printer to the PC via the USB cable see above Your I D Card Printer is now ready to
3. 2 125 80 642 pixels CR79 51mm 2 051 CR79 5257 CR79 601 pixels ISO Standard Cards Sizes Printable area of the Card Printable area of the Card This ID Card Printer offers high quality edge to edge Full Bleed printing Die cut PVC Cards typically have an edge roll off bevel which can result in a fine white line around the edge of full bleed printed Cards When setting up your Card design using your graphics software on your PC you should use a maximum page size of 1016 pixels 3 45 87 5mm x 642 pixels 2 13 54mm ID Card Printer User Manual 15 ID Card Printer User Manual Using Magnetic Stripe cards If you have printer fitted with the optional magnetic encoding module you can simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe Card Magstripe The magnetic encoding module can encode both VA and LO CO Magnetic stripe Cards When feeding Magnetic Stripe Cards make sure the stripe is on the left and underneath when viewing from the front of the Printer Refer to your PC Badge printing Application for instructions on how to print and encode a Magnetic Stripe Card Using HoloPatch cards From the Start Menu on your PC go to the Printer and Faxes Right click on the ID Card printer and from the drop down menu select Printing Preferences Then select the Card Front tab and select HoloPatch Only the HoloKote wa
4. if cutting at beginning of film panel or the image End if cutting at rear of Film panel Image is printed outside A used roll of Dye Film has been Fita new roll of Dye Film the colour panels Puts a fitted coloured band across one end of Take Up Spool wound too loosely Remove loose Dye Film Areas of Dye Film peeling has been used and has Use only brand new cards not ones off card Dark mosaic like overcoat layer on it which failed to print fully image Cards printed incorrectly Failure to re set Driver settings Setoorrect the Driver settings for after switching between used roll of Dye Film has been colour format YMCK and black Film fitted Replace Dye Film with a new roll Problem Probable Cause Solution Slow data download Computer polling Access Control Operate from a dedicated PC from Computer to Printer System in background Corrupted Driver or Spooler Update to latest Driver version No data download Incorrect Printer Driver selected in Select the correct printer driver in the between PC and Printer the Windows Printers amp Faxes Windows Printers amp Faxes window but Printer can print window Test Cards Check Port selection in Driver properties Incorrect Port selected Update with latest Printer Driver Driver corrupted Prints stuck in Print Print Spooler paused Enable the Print Spooler Spooler Printer communicati
5. Roller fitted inside the printer to remove dust amp debris from the surfaces of the PVC Cards This will prolong the life of the Print Head and will help maintain image quality It should be replaced every time you replace your Dye Film A replacement Cleaning Roller is supplied free with every new roll of Dye Film 3 Clean the Print Head using the Cleaning Pen There is also a Cleaning Pen which is used to clean the Print Head We recommend you use this if any lines are seen on printed Cards ID Card Printer User Manual 19 ID Card Printer User Manual Cleaning supplies Two Cleaning Cards and a Cleaning Roller sleeve amp bar are bundled with each new ID Card Printer You can also purchase additional Cleaning Kits which include Cleaning Cards Rollers and Pens e Cleaning Kit 10 cards 1 pen Part number 3633 0053 e Cleaning Roller Kit 5 sleeves 1 roller bar Part number 3633 0054 Cleaning the Printer Rollers with the Cleaning Card To prevent the PVC Cards slipping on the rollers during printing we recommend that you clean your Printer using a Cleaning Card each time you replace the Dye Film A Remove the Dye Film Leave the Lid open Take a new Cleaning Card from it s foil packaging Start the cleaning routine by selecting the Driver Preferences and then the Printer Tab Click Clean the Printer Button Place the narrow end of the Cleaning Card into the front Card Feed
6. 54 p Apply ID Card Printer User Manual 18 ID Card Printer User Manual CLEANI 1 IMPORTANT e Printer care is an important factor of your Printer s operation and longevity down time P e Maintaining a regular cleaning routine will give you optimum print quality and prevent We recommend that you clean the Rollers and Print Head each time you fit a new roll of Dye Film and replace the Cleaning Roller CLEANI NG I S EASY AND I NEXPENSI VE If you have not already done so order a Cleaning Kit see the Cleaning Supplies box on the next page A clean Printer produces better quality Cards as dust and dirt are not present when the Card is being printed A clean Printer is much less likely to require Factory maintenance and the Print Head in your Printer will last for many years of normal use Remember large particles of dirt can damage the Print Head A clean Printer also produces better quality magnetic encoding THE CLEANING SYSTEM There are three main parts to your Printer s cleaning system 1 Clean the rollers using the Cleaning Cards You use a Cleaning Card to remove dirt from the print path This should be used after every time you replace your Dye Film every 250 to 300 prints If you print only a few Cards a day we recommend that you clean the Printer more often Clean your PVC Cards using the Cleaning Roller There is a disposable Cleaning
7. ID CARD PRINTER User Manual Document 1225 Issue 2 04 11 2010 5 DALCLY InstructiODS 3 Printer installation sissi 4 MV M MN ENS 4 cR 4 IMPORTANT Donotconrnect USB 5 Printerdocationregulremleris 5 Prepare he cleaning OMSL dcm 6 inr diga Bye FIM 7 POWErSUDDIY 7 oad the Driver CD IMITO VoU aves 8 Using your ID Card PINTE Ceux avs a a vaio Cou Ea uude 9 MEUS 9 Multi coloured Button 99 10 uou WT pT 11 T 11 Prnung dhe interal tesPpallerii contar vas iua penna uaa e rad mr 12 miis MP 12 miae jegedneKeclcs em c 13 Dirse E m 13 CHOOSING the roht a 14
8. Printer User Manual Solution 1 Clean all Rollers See page 20 of this document 1 Ensure Cards are kept clean and protected from dust amp debris 2 Replace Cards with clean ones and do not handle print surface 3 Replace Cards 4 In the Driver reduce printhead power setting or determine which end of Card is cutting the Film amp adjust image Start or End position accordingly in the Driver 1 Check print path is clear 2 Contact your supplier s Technical Support department for advice on clearing the Platen 1 Ensure the Driver is not set to White Border 2 Ensure page size 86 9mm x 54mm with margins at zero in Badging Application 3 Adjust settings in Driver 1 Contact your supplier s Technical Support department for advice on Print Head cleaning or replacement Solution Clean all Rollers See page 20 of this document Ensure the correct type of magnetic stripe cards are being used Position card with the stripe underneath and to the left when inserting into Printer Check the Printer Driver settings are correct Ensure the correct type of magnetic stripe cards are being used ID Card Printer User Manual Hone ct Dye Film is being cut 1 Ribbon sticking to Card Ensure cards not already used during the print operation Then lower Print Head power Image printing over the ends of PENIS the Card Adjust either the image Start
9. avoid touching the thermal printing edge of the Print Head Any grease and contamination will shorten it s life Before transporting the Printer remove the Dye Film amp Card Hoppers and pack the Printer in it s original packaging ID Card Printer User Manual l PRINTER INSTALLATION Welcome Thank you for choosing this I D card Printer Before setting up your printer using the Driver CD ROM please follow the simple steps in this guide on installing your printer This guide helps you make your printing experience more enjoyable and secure Unpacking Please ensure you have all the items listed before you start installation 1 ID Card Printer 2 USB Cable 2m do not connect 3 Multinational Power Adaptor 4 Driver CD ROM 5 Cleaning Cards 2 T cards 6 Getting Started Guide ID Card Printer User Manual 4 ID Card Printer User Manual MPORTANT Do not connect USB yet It is important to install the printer s Driver CD ROM first before connecting the USB cable between your PC and ID Card Printer Printer location requirements Normal Office environment with A properly earthed Power Supply Ambient temperature 10 to 300C 50 to 86 Protection from direct sunlight and chemicals Protection from abrupt temperature changes Relative Humidity 20 7096 Sufficient space for Opening the top cover Cable access at the rear ID Card Printer User Manual
10. cument contains proprietary information belonging to Ultra Electronics Limited and may not be wholly or partially copied stored in a data retrieval system or used for any purpose other than that for which it was supplied without the express written authority of Ultra Electronics Limited All rights are reserved The HoloKote feature is protected by US PATENT No 5 990 918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1 Microsoft and Windows 2000 XP and Vista are trademarks of Microsoft Corporation Copyright O 2010 Ultra Electronics Limited SAFETY INSTRUCTIONS To prevent electric shock do not remove covers Do not attempt to service the Printer yourself There are no User serviceable parts inside In the event of malfunction refer servicing to your ID Card Printer supplier s Service Centre For safety reasons your Printer should only be used with its original supplied Power source Take care not to spill any liquid on the Printer Ensure that the Power Supply cable is not longer than 2 metres in length and includes a properly earthed connection If using this printer in Germany To provide adequate short circuit protection and over current protection for this Printer the building installation must be protected by a 16 Amp Circuit Breaker Bei Anschlu des Druckers an die Stromversorgung mu sichergestellt werden da die Gebaudeinstallation mit einem 16 A Uberstromschalter abgesichert ist When handling the Printer
11. er slot The Card will automatically enter the Printer and the Rollers will be cleaned When the cleaning cycle is finished the Cleaning Card will be ejected For maximum cleaning effect it is recommended that you turn the Cleaning Card over and then repeat step D ID Card Printer User Manual 20 ID Card Printer User Manual Replacing the Cleaning Roller A new cleaning roller is supplied with every new Dye Film roll Open the Printer remove the used Dye Film then 1 Pull out the Cleaning Cassette This is the positioned towards the front of the Printer just behind the front Card slot see below 2 Slide out the metal bar then remove and discard the used Cleaning Roller 3 Slide the metal bar into the new Cleaning Roller m s BT a ouo RR dumm 4 Pull the tab to carefully remove the Cleaning Roller s protective cover This will reveal the Roller s tacky surface 5 Place the new Cleaning Roller into the Cleaning Cassette and refit the Cleaning Cassette into the Printer ID Card Printer User Manual 21 ID Card Printer User Manual Cleaning the printhead using the Cleaning Pen We recommend that you clean the Print Head each time you replace the Dye Film e Take the Cleaning Pen from your cleaning Kit e Open the Printer and care
12. fully run the Pen several times along the complete length of the Print Head ID Card Printer User Manual 00 Product Code Dye Film 300YMCKO 600KO 1000K ID Card Printer User Manual Description YMCKO 5 panel Dye Film 300 images KO 2 panel Black Resin Dye Film 600 images Monochrome Black Resin 1000 images Various monochrome colours available 2 digit supplier code Product Code Cleaning Kit 3633 0053 3633 0054 Description Contains 10 Cleaning Cards and 1 Pen Contains 5 Cleaning Rollers and 1 Roller Bar e standard PVC ISO CR79 sized Cards HoloPatch amp Magstripe cards are available Card thickness 0 51mm to 1 02mm 20mil to 40mil ID Card Printer User Manual 3D ID Card Printer User Manual TROUBLESHOOTING Probable Cause Close the lid to continue Do not open the lid while the printer is printing or if there is a print job being sent to the printer Lid Open please close to continue Code 01 00 to 01 15 The lid is open either during a print job or when there is a print job pending Ensure the card is being fed into slot in the front when the multi coloured button flashes YELLOW 2 Ensure card is inserted far enough into the slot for printer s rollers to grab it 3 Do not pre stage a card in the printer before pr
13. ing point meshing with the film teeth Code 11 00 to 11 02 3 Make sure you have the correct power supply plugged into the printer 4 Try installing a new roll of ribbon HFID PCB Missing Reconnected PCB to The printer does not detect the RFID continue PCB Code 12 00 Print Head Error switch 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon Turn off the power then make sure printer off and reconnect head cable is not correctly the printhead cable is connected print head 2 Check to make sure the correct power Code 13 00 to 13 02 l supply is connected The printer detects that the print 1 Turn off the printer so to allow the printhead to cool down 2 Check to make sure your room Overheat error switch temperature is with in the printer off and allow The print head temperature is out of recommended specifications printhead to cool range or is too hot 3 Make sure your printer has proper air Code 14 00 to 14 01 flow around it 4 Your printer driver settings for Print Head Power might be set to high Reset them to 50 ID Card Printer User Manual 25 ID Card Printer User Manual Solution Image too dark Please cancel print job and reduce driver printhead power settings to try again Code 15 00 1 Reduce the Print Head Power settings Your printer driver settings for Pri
14. inter User Manual 24 ID Card Printer User Manual Solution Make sure you are using genuine film from the original printer supplier cheaper clone supplies can cause this problem 2 This could be a new film type for the printer so a firmware upgrade might be needed Download the latest firmware from our website and install it 3 This could be genuine film but the incorrect type for your printer check with your supplier 1 Make sure you have the right film type fitted in your printer 2 Check that your driver settings are correct 3 Reinstall the printer driver Note If printing prn s to the printer it can bypass the driver settings and can produce this error Unsupported film please load different film to continue Code 09 00 The printer has validated the dye film but the configuration of colors is unsupported Wrong film type Please load different film to Can arise if sending a color print or continue or press cancel to overcoat print job to a single color clear print job monochrome film Code 10 00 to 10 06 1 Make sure you are using genuine film from the original printer supplier Can t find panel Please cheaper clone supplies can cause check film and printer The printer cannot find the requested this problem mechanism or press color panel within 8 panels of its 2 Make sure your dye film gear is cancel to clear print job start
15. inting Hand feed error please select and try again Code 03 00 to 03 01 The printer has not detected a card inserted in the front slot Open the lid and remove the card if possible If not close the lid and see if the card The card has failed to move into the will eject correct position in the printer 2 Once removed make sure your cards are within the printers recommended specification Clean the printer rollers Card Jam please clear printer mechanism Code 06 00 to 06 27 Make sure you are using genuine film from the original printer supplier cheaper clone supplies can cause this problem Install a new roll of film No film detected please load a new roll of film to The printer detects an invalid RFID continue film tag Code 07 00 Make sure you are using genuine film from the original printer supplier cheaper clone supplies can cause this problem 2 Check there is dye film installed if not install a roll of film 3 Check whether the dye film has been completely expended if so install a new roll 4 Make sure your dye film gear is meshing with the film teeth 5 Make sure you have the correct power supply plugged into the printer Try installing a new roll of ribbon Out of dye film please load a new roll of film to continue Code 08 00 to 08 18 While advancing the dye film to the correct starting position the printer does not see the film advance ID Card Pr
16. llers correctly through the Printer 5 docomacr onda 2 Fit correct Cards Gives error message Card not found ID Card Printer User Manual 26 ID Card Printer User Manual Problem Probable Cause Mis registration of colours 1 Cardis slipping due to dirty Ghosting on Photographs etc Rollers Dust and debris on surface of the Small areas of wrong colour Card white ovals Contaminated with oily deposits darker blotches Card surface uneven White patches Small areas where one or more colour layers have been missed from the image Slight cutting of Dye Film due to Print Head density set too high Jagged scratches Dark or lighter vertical lines on Card always in the same place Card striking something during the print process Card not running smoothly along the platen runway Vertical white line down one or both ends of Card Incorrect Driver setting Image page size incorrect Incorrect image Start or End position settings Print Head has damaged heating elements White line along length of all Cards always in the same place Probable Cause Card slipping when moving over the Magnetic Head Incorrect Cards fitted HI CO LO CO Card incorrectly oriented when fed into Printer Driver selections are incorrect for encoding Incorrect or defective Cards Problem Magnetic Encoding results are inconsistent Cards do not encode ID Card
17. n 1 side only YMCKO 300YMCKO Monochrome Black Red Blue Green 1000 printing on 1 side only Mord Gold Silver White Scratch K Black Overcoat 600 printing on 1 side only 600KO Ribbon Panel Layout Key Y yellow C cyan K resin O overcoat No Colour ID Card Printer User Manual 14 ID Card Printer User Manual Card material Not all white plastic Cards are the same For best image quality always use high quality PVC Cards Pure PVC card stock or laminated PVC polyester Cards are available The latter are more durable and better suited to heavy use and heat lamination when required For access control and Smart Card applications your Dealer should provide the appropriate type for direct to Card printing For good consistent results stick to a single variety of good quality cards such as those available from your ID Card Printer s supplier Card size CR80 Standard 3 375 x 2 125 86 50 mm wide x 53 98 mm high CR79 3 03 x 2 051 83 90 mm wide x 51 0 mm high Card thickness e Minimum 0 015 0 38 e Standard 0 030 0 76mm Maximum 0 063 1 60mm To obtain good quality prints the Card must be Glossy white Free from dirt and grease Free from surface contamination Free from pits and bumps in the surface Free from burrs at the edge of the Card CR80 1016 pixels Completely flat CR79 990 pixels CR80 53 98mm
18. nges within the Driver please see The Printer Driver Settings on page 18 Heat sensitive layer with embedded dye and developer riam tata am rere POP Pee Pee eer Peer am a mam 225211221122 lt PVC or PET substrate PVC layer for full quality colour Monochrome printing ID Card Printer User Manual RT ID Card Printer User Manual To access the Printer Driver settings in Windows 2000 and XP 6 gt AK gt tart 1 On the PC go to Start 1 Right mouse click on the ID Card tg Sle then Printers and Faxes Printer s driver and select the Printing Preferences option To access the Printer Driver settings in Windows Vista amp 7 1 On the PC go to the 2 Select Printers 3 Right mouse click on the Windows logo then ID Card Printer s driver Control Panel and select the Printing Preferences option Understanding each individual driver setting The Printer Driver contains a built in help file in HTML 64 format this gives an excellent clear explanation of each Driver setting Printer Card Front Advanced Save Restore To view the Driver s Help file go to the Printer Preferences as described above and click on the Help button in of the Tabs Printing Options Number of Copies 4 Y 1018 x G42 Pixels Magnetic 3 375 x 2 125 Inches Encode Only NS 85 8 x
19. nt in the driver to 50 Head Power are set to high 2 Make sure the correct power supply is connected 1 Check the inside of the printer for obstructions 2 Check to make sure the correct power supply is connected Can t Lift Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 16 00 to 16 08 not detect any movement 1 Check the inside of the printer for obstructions 2 Check to make sure the correct power supply is connected Can t Drop Head Check The printer is attempting to move Printer Mechanism internal mechanical parts but does Code 17 00 to 17 01 not detect any movement Mag Verify Fail Press Retry or Cancel The printer does not detect the RFID continue PCB Code 19 00 to 19 01 1 Make sure you have the correct power supply plugged into the printer 2 Try installing a new roll of ribbon The printer has printed more than 700 cards since the rollers were last cleaned It needs to be cleaned to 1 Clean the print rollers prevent deterioration of print performance Clean Required Please clean rollers to avoid deterioration Code 21 00 Wrong PSU Please switch printer OFF and check the power supply Code 23 00 The printer detects a low level of 1 Make sure the correct power supply is output from the Power Supply Unit connected Cards failing to travel 1 Dirty rollers 1 Clean the ro
20. on blocked Clear the Spooler and reset the Damaged file is at front of print Printer queue Delete the damaged print if necessary and reset the Printer Print Spooler will not 1 Corrupted Printer Driver file Un install the Printer Driver and then automatically enable re install after each print ID Card Printer User Manual 28 ERTS he aT TERERAA HATHOR gx BT Hy 88 Ut AREA ELA a E T REG This ix dass product domestic this product mary cause medio in which user mary ba adequate maisu s
21. print ID Card Printer User Manual 8 ID Card Printer User Manual Hmm 1 PRINTER 1 J Fis IAIAIA A Im Exc usu gt Printer Parts Lid Latch Thermal Print Head Power Button multi coloured Hand feed Cleaning Card entry slot USB Port DC Power input ID Card Printer User Manual 9 ID Card Printer User Manual Multi coloured Button functions This printer is fitted with a multi coloured Button to indicate the various functions of the Printer These functions are indicated below OFF Button not illuminated the Printer is powered off GREEN ndicates a Ready condition the Printer is ready to accept a print job YELLOW ndicates the Printer is busy such as file downloads printing etc FLASHI NG YELLOW ndicates the Printer is waiting for a card to be fed into the Card Feed Slot FLASHI NG RED lt gt YELLOW ndicates the Printer is waiting for the card to be removed from the Card Feed Slot RED ndicates an error condition Read the displayed error message from the PC screen e g out of Dye Film ID Card Printer User Manual 10 ID Card Printer User Manual m pi Powering ON Printer begins initialising after initialising Printer goes to Ready Press and hold approx 2 seconds until
22. termark image will be printed onto the Gold HoloPatch HoloPatch HoloPatch cards should be fed in with the gold patch on top and on the Left hand side viewed from the front of the printer Using Self Adhesive Cards We recommend only using self adhesive cards supplied by Ultra Electronics via your ID Card Printer supplier There are many different types of self adhesive cards Thorough investigation and testing has shown that poorer quality or incorrect card types will cause problems in the Printer These problems range from poor image quality dye film being cut and cards getting jammed in the roller mechanism ID Card Printer User Manual 16 ID Card Printer User Manual Using Rewriteable Cards p ReWriteable r at E Rewriteable Cards use a special heat sensitive layer on the upper surface that can be erased and rewritten at least 500 times These Cards are not printed in the conventional sense where Dye Film is used but instead use heat transferred directly from the Thermal Printhead into the card surface To print on rewriteable cards I 2 3 4 5 Remove the Dye Film from the printer Close the lid Ensure the Colour Format Driver Preferences is set to Monochrome K Only On your PC click Print in your printing application nsert a rewritable card in the card feed slot with the mat surface of the card facing up Should you need to make cha
23. the colour changes then let go ID Card Printer User Manual 11 ID Card Printer User Manual Printing the internal test pattern Press the Power Button twice in quick succession within 0 5 seconds the button s colour will change to yellow busy after a few seconds the button will FLASH YELLOW to request a card to be fed into the front card slot Feeding cards When the button FLASHES YELLOW insert a inco tront sioc Note See page 16 for correct orientation of magnetic stripe cards and HoloPatch cards ID Card Printer User Manual ID Card Printer User Manual Removing printed cards When the button FLASHES RED gt YELLOW a remove the card from the front card slot Cancelling a print job Any print job can be cancelled This can be done while the printer is downloading the image or printing it When the button is yellow just press once and release ID Card Printer User Manual 9 ID Card Printer User Manual 300YMCKO Dye Film is generally the appropriate choice for colour printing with this printer 1000K amp 600KO Dye Film where running costs are critical monochrome printing is a fraction of the cost of colour printing The Table below is a guide to selecting the best Dye Film to use for any intended application Colour 1 side only 300 printing o
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