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1. 23 Miscellaneous parts ttem ete m err sas 05 vv Vea Pe sup ae eos pne VEs Eine dies saleet svat ed eee ERR TREE ES N 23 Sequential part number listing eese eiie esee eese eene nnne thnen nnt se th seta sese sata inna sane sns sns sns s snas 25 4 Removal and replacement procedures preliminary requirements cce e e eere ee eee eene esee ee ees ao n seu 31 ISI Ili ERI 31 S rvic Tm ib Iriure E NB 31 Plastic race P 31 Cables and connectors eee eee esses esseee seen sten enses tests test se thes ense teste ense iaeaea iaasa 32 rre 32 Gr nding entem 33 Electrostatic discharge damage sese esses es eeeeeee teen ense ntnnttn nns 33 Packaging and transporting guidelines cesses 34 Workstation guidelines csccsscsssccssesecssecssesssesseessceseceeeseeseesseeeseeees 34 Equipment guidelines eese esses senes 35 vii 5 Removal and replacement procedures for Customer Self Repair parts cccscccsscccssccesccssscnssccsssccscccsscccnces 36 Component replacement procedures scsscssscssecssecssecssecesecssessecssesss
2. sccsscsssssssccssessssecssescsscssessesecseessesecaesssesecaesaseassaesaessssecsaecseseeaeeaesaeeaeeaesaseass 106 Performing a system recovery csssscsccssesssccsesscsscssessesscssessesecaeessessesesssesseaesaessssaescesaesecsaeseeseeaeesesseeaeeoeeaseass 107 USB Recovery option select models only csescssesesscsesscssssessssesscssssesccsessesessesessesesaeseesesaesecsesaesesaeseeaeaaes 107 Remove everything and reinstall Ubuntu ccccssecsssceseessscecseecsscecseecsstecssesesseecseseeceeesstecsaeeesseeceeecseess 108 13 SPELUNCA O eens e Eee se rue E EE EE M DA A MM MR EE M E MM MEM de ir eee 110 Computer elie IEEE TI 110 33 8 cm 13 3 in HD display specifications esee esses see ee stesse nint tn tnn enstntnst as tn sns sas shoes 111 Hard drive specifications cccscsssssccsscsesscssessesscssecsssscssessessessessesscssessessssaescaessssaecaessssaecasesssaecaseaseaecaseasaaeeas 112 Solid state drive specifications leise sees eseee sense necat seine aaa orea tani nass nn sane sans sensns snas snae ne 113 DVD RW SuperMulti DL Drive specifications eese esses eren eene enne nnne nn ntn ntn nenne nnne nenne tn se tenens 114 Blu ray ROM DVD RW SuperMulti DL Drive eeeseeeseeee essen enne nere nnne nnne tnn nnne tnnt ne th sent tr sete senes 1
3. 2 In the left pane click Tools and then click Create HP Factory Image in the right pane 3 Enter the root password when prompted 4 Right click on the HP Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files Insert the HP Factory Image Restore DVD into the optical drive and restart the computer As the computer is restarting press f9 to open the Computer Setup boot option menu 2 3 4 Select Optical Disk Drive from the Boot Options menu and press enter 5 Press enter to select Restore System from Media 6 At both of the System Recovery prompts select Yes USB Recovery option select models only The USB Recovery Disk On Key flash drive option allows you to create a backup image of the Ubuntu operating system installed on select HP Business Notebooks This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available This process should be done on first obtaining the computer A CAUTION The USB recovery option does not preserve data present on the computer s hard drive or on the Disk On Key used for the recovery process Back up any data on the Disk on Key or the notebook that will be recovered before starting Performing a system recovery 107 A NOTE HP recommends t
4. 4 Remove the battery see Battery on page 37 5 Remove the following components a Service door see Service door on page 38 b Hard drive see Hard drive on page 39 c Keyboard see Keyboard on page 47 d Top cover see Top cover on page 54 Component replacement procedures 67 When replacing the system board be sure to remove the following components from the defective system board and install on the replacement system board e Memory modules see Memory modules on page 41 e WLAN Bluetooth module see WLAN Bluetooth combo card on page 43 e WWAN module see WWAN module on page 45 Remove the system board 1 Position the computer upright with the front toward you 2 Disconnect the following cables from the system board 1 Fan cable 2 Display cable 3 Speaker cable 4 Power connector cable 3 Remove the 3 Phillips PM2 5x3 0 screws 1 that secure the system board to the computer 4 Lift the right side of the system board up at an angle 2 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 5 Pull the system board up and toward the right to remove it from the computer 3 Reverse this procedure to install the system board Component replacement procedures 69 Speaker assembly Description Spare part number Speaker assembly 768210 001 3 Ef NOTE You must remove the left speaker to remove to function board cable Be
5. Chapter 2 External component identification e Off The TouchPad is on Buttons speakers and fingerprint reader select models only 9 e o LC CJCOC OC OC 306 0 00 GC OCC C3C gogogo UES Component Description 1 Power button e Whenthe computer is off press the button to turn on the b computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings in Windows 8 see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications To learn more about your power settings in Windows 7 select Start gt Control Panel gt System and Security gt Power Options 2 Speakers 2 Produce sound 3 Wireless button Turns the wireless feature on or off but does not establish a wireless connection Top 10 Component 4 qo Speaker mute button Description Mutes and resto
6. Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Clickthe option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the models listed 5 Clickthe appropriate operating system 6 Goto the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures fro
7. E 65 Systemboatrd co e eR Eni Su ident Ei e E EE ERA 66 Speaker assembly nim ctt iiir Ir Ese XS Raden Neb E SE A TENERE EE dE ERE ERN EAR 70 Heat sink assembly eiiis ese esee esee aaora a sitet sans a ERE RE E ENE 72 Power connector and cable leise eese essesene ense eterne e tnstn ette tns thee ns treten 74 BIESIEWELLIIJu M 76 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 82 Using Computer SOCUP ee 82 Starting Computer Setup ceeccesseecssceessccesecessseeceeessscceseeesesceceeecseeseceeecseeeeseeeenseeceeeeeeseesaeeeseeess 82 Navigating and selecting in Computer Setup cssccssessecssecssecsesssseseesseesseceseeeesesaeesaeeseeeseeeaes 82 Restoring factory settings in Computer Setup sccescssecssesssecsecseessseseesseesseeseesseesssesaesseesseeaess 83 UD hEHDIDRGCE ORE 83 Determining the BIOS Version sccsscsssesssesscesscesscssecsecseesseeseesseecssecssessecessesaeesees 83 Downloading a BIOS update eei sees e eene en nennen senes nnns nnn 84 Using MultiBOOt E 85 About the boot device Order eoe trennen tn Fato rente aeneo ern nbn ese re vae EE Yee Rea Sonne arena nd 85 Choosing MultiBoot preferences eese eene en n
8. HP ProBook 430 G2 Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Development Company L P Intel and Pentium are trademarks of Intel Corporation in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows Windows 7 and Windows 8 are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2014 Document Part Number 773253 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 f
9. MIXED MODE CD CD I RW DVD R DVD R 9 DVD RW DVD RAM CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVDROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM HD ROM Single Layer HD ROM Dual Layer HD DVD R HD DVD R for Dual Layer HD DVD RW Access time cD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode DVD ROM drive Applicable disc Multiword DMA Mode DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and Form 2 CD I Mode 2 Form 1 and Form 2 CD R CD RW Photo CD single and multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Blu ray ROM DVD RW SuperMulti DL Drive 115 Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 100 ms 125 ms Full Stroke 175ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transf
10. and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer T 2 3 4 5 a b c d Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 Keyboard see Keyboard on page 47 Hard drive Hard drive on page 39 Top cover see Top cover on page 54 Remove the fingerprint reader assembly Gu od Position the top cover upside down Slide the bracket toward the bottom of the top cover 1 and then lift it off the top cover 2 Remove the fingerprint reader board and cable assembly from the top cover 3 Reverse this procedure to install the fingerprint reader assembly 58 Chapter6 Removaland replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board assembly 768203 001 Before removing the power button board follow these steps 1 M m op Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord
11. for use in Taiwan 767470 AD1 B Keyboard no backlight for use in South Korea 767470 B31 B Keyboard no backlight for use in the Netherlands and Europe 767470 B71 B Keyboard no backlight for use in Sweden and Finland 767470 BA1 B Keyboard no backlight for use in Slovenia 767470 BB1 B Keyboard no backlight for use in Israel 767470 BG1 B Keyboard no backlight for use in Switzerland 767470 D61 B Keyboard no backlight for use in India 767470 DB1 B Keyboard no backlight for use in Canada English 767470 DD1 B Keyboard no backlight for use in Iceland 767470 FL1 B Keyboard no backlight for use in the Czech Republic and Slovakia 767470 FP1 B Keyboard no backlight for use in northern Africa 767476 001 B Keyboard backlit for use only in models in the United States 767476 031 B Keyboard backlit for use only in models in the United Kingdom 767476 041 B Keyboard backlit for use only in models in Germany 767476 051 B Keyboard backlit for use only in models in France 767476 061 B Keyboard backlit for use only in models in Italy 767476 071 B Keyboard backlit for use only in models in Spain 767476 081 B Keyboard backlit for use only in models in Denmark 767476 091 B Keyboard backlit for use only in models in Norway 767476 131 B Keyboard backlit for use only in models in Portugal 767476 141 B Keyboard backlit for use only in models in Turkey 767476 151 B Keyboard backlit for use only in models in Greece 767476 161 B Keyb
12. up and off the display panel The display cable is available in the Cable Kit using spare part number 768196 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 81 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom
13. 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China ccc 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mme or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75mme conductor size KTL logo and individual approval number must be on each element Corset approval number and log
14. 5 mm 9 5 mm 9 5 mmor 7 0 7 0 mm 7 0 mm mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 115g 102g 101gor95g 95g 95g Interface type SATA SATA SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 1 ms 3ms 2ms 1 1 ms Average 10 ms 12ms 13 ms 12 ms 13 ms Maximum 12ms 21 ms 24 ms 22 ms 25 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 976 773 168 625 141 400 Disc rotational speed 5400 rpm 7200 or 5400 7200 rpm or 5400 rpm 5400 rpm rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 112 Chapter 13 Specifications Solid state drive specifications 128 GB Height 7 0mm Weight lt 50g Form factor 2 5 inch Transfer rate up to 515 MB sec Interface type SATA 3 Ready time maximum to not busy lt 1 0ms Access times logical 0 1 ms Total logical sectors 250 069 680 Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact
15. Files and then select the files to be restored 106 Chapter 12 Backup and Recovery in Ubuntu Linux 5 Under Restore Point click the time and date of the backup A NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image using an installed or an external DVD RW optical drive ET NOTE Your computer may not come equipped with an internal optical drive In order to create the HP Factory Image you may need to plug in an external optical drive A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image you must first create the recovery ISO file and then burn it to an optical disc ET NOTE HP recommends that you create the HP Factory Image in the event of a system failure 1 Select Computer gt More Applications
16. GB 5400 rpm e 500 GB 5400 rpm hybrid 8 GB SSD MLC e 320 GB 5400 rpm e 256 GB Solid state drive SSD e 128 GB Solid state drive SSD Mini card SSD M 2 2242 SSD 120GB Optical drive Supports the following external SATA optical drive DVD RW SuperMulti DL Audio Visual Integrated camera 720p HD Stereo speakers 2 Integrated dual array microphone Headphone microphone combo jack Realtek ALC3227 CG Skype ready HD audio with DTS Sound Supports no camera option Ethernet Realtek RTL8161GSH CG 10 100 1000 S3 S4 S5 wake on LAN AC mode and battery mode NIC power down technology Ethernet cable not included Wireless Integrated WLAN options by way of wireless module One or two WLAN antennas built into display assembly Supports no WLAN Bluetooth option Integrated WLAN options via Minicard e Intel 802 11 a b g n AC 2x2 BT Combo Wilkins Peak 2 no vPro e Intel 802 11 a b g n AC 1x1 BT Combo Wilkins Peak 1 e QCA802 11 b g n 1x1 Marilyn Backup 2 Chapter 1 Product description Category Description e Broadcom 802 11 a b g n 2x2 BT Combo Bumblebee w o WiDi e Broadcom 802 11 b g n 1x1 BT Combo Harrier Backup e Realtek 802 11 b g n 1x1 Focus e Realtek 802 11 b g n 1x1 BT Combo Skyray Wireless Personal Area Network PAN only supported by Bluetooth 4 0 combo card Integrated WWAN options by way of wireless module Two
17. Phillips PO and P1 screwdrivers o Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Tools required 31 Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 32 A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these p
18. Ree SS 6 DUS OU AY cid 6 MG Pees M 7 Dp m E 7 Ice 8 Buttons speakers and fingerprint reader select models only esses 9 MOS M N 10 BOUt Qin e S 11 dre 12 Ei m R 12 Nmce 13 Service tag and PCID label 14 S CIV IGG LAG face tisectaveczeccssesevacacizesbenccszessastenacacazestaneeceastveneadeadaaessvcudatacasaveeccactaeassaeduactasastaceezacsieivedeaseies 14 JULI 15 3 ustiated Bats catalog ocius ium cic Seeea cose RN QUU Sep Use recess ves CE LU SIN Ces Sees aa Vm Us M RN S 16 Computer major components ssecsecesseccssececseccesccecsecsseeecsscceseeecsecceseeesecceceeesseeceseeesseeecsaecsaseeeseeeenecessueeeeeees 16 Display components 5 deerit erret s cerit ti tes sad pons tea Ene dE esu ur sepa ei sine e iesu en EE ue da RE ege Pere so Ue TREES ERE RNN 21 hl 4 M e 22 MaSS StOraGe Iu C
19. Service tag 14 When ordering parts or requesting information provide the computer serial number and model description provided on the service tag Serial XAXXXAAX METT Oo oduct XXXOOOOUK n p RE LE UE RE HE E warranty lylyOy e Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Partnumber Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter 2 External component identification PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer EY NOTE Computer details may vary from images Windows 8 1 models PCID X00000000000000000000000000000 Non Windows 8 1 models PCID XXXXXXXX Service tag and PCID label 15 3 Illustrated parts catalo
20. computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latches 1 to release the battery 3 Remove the battery from the computer 2 Component replacement procedures 37 Service door Description Spare part number Service door 768205 001 Before removing the service door follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 To remove the service door 1 With the battery bay away from you loosen the service door screw 1 2 Slide the service door away from the battery bay 2 to remove it Reverse these procedures to replace the service door 38 Chapter5 Removal and replacement procedures for Customer Self Repair parts Hard drive Description Spare part number 1 TB 5400 rpm 7 mm 762990 001 750 GB 5400 rpm 7 mm 752099 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 128 GB Solid state drive 767453 001 120 GB Solid state drive M 2 768055 00
21. information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Beforethe computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 ClickStorage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box ET NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files 4 To restore all files from the selected location click Restore all files To restore select files only click Restore selected files click Select
22. of the screen ET NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 82 Chapter7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ET NOTE Restoring defaults will not chang
23. on page 38 b Keyboard see Keyboard on page 47 c Hard drive Hard drive on page 39 d Top cover see Top cover on page 54 Remove the touchpad button board awy Position the top cover upside down Disconnect the cable from the touchpad 1 Pull the board up and away from under the clips along the bottom of the touchpad 2 Rotate the board to remove it from the top cover 3 Component replacement procedures 63 5 Liftthe touchpad button board off the top cover 4 Reverse this procedure to install the touchpad board 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Fan Description Spare part number Fan 768199 001 ET NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibern
24. system recovery 103 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer ET NOTE If the Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 104 3 Ifthe Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions A NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support Using f11 recovery tools select models only A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management ET NOT
25. technical support for details Solid state drive specifications 113 DVD RW SuperMulti DL Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD RW ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 5X DVD RAM 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA Mode Startup time lt 15 seconds Stop time 114 Chapter 13 Specifications lt 6 seconds Blu ray ROM DVD RW SuperMulti DL Drive Applicable disc Read Write CD DA CD E G CD MIDI CDTEXT CD CD R and CD RW DVD R DVD R 9 DVD ROM CD ROM XA
26. the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Native Boot mode e Advanced gt Boot Options gt Legacy Boot Order gt Legacy Boot Mode Press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key Using MultiBoot 85 To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamical
27. with Intel i3 4030U processor WWAN models Without Windows 8 1 768221 501 N System board with Intel i3 4030U processor WWAN models Windows 8 1 Professional 768221 601 N System board with Intel i3 4030U processor WWAN models Windows 8 1 Standard 768222 001 N System board with Intel i7 4210U processor WWAN models Without Windows 8 1 768222 501 N System board with Intel i7 4210U processor Windows 8 1 Professional WWAN models 768222 601 N System board with Intel i7 4210U processor Windows 8 1 Standard WWAN models 768224 001 N System board with Intel i7 4510U processor WWAN models Without Windows 8 1 768224 501 N System board with Intel i7 4510U processor Windows 8 1 Professional WWAN models 768224 601 N System board with Intel i7 4510U processor Windows 8 1 Standard WWAN models 773562 001 C Top cover for use in models without a fingerprint reader 773563 001 C Microphone module 778496 001 N System board with Intel i3 4005U processor Without Windows 8 1 Sequential part number listing 29 Spare part CSRflag Description number 778496 501 N System board with Intel i3 4005U processor Windows 8 1 Professional 778496 601 N System board with Intel i3 4005U processor Windows 8 1 Standard 30 Chapter3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e
28. 1 Before removing the hard drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Removethe service door see Service door on page 38 To remove a hard drive 1 Remove the 4 Phillips PM2 5x3 0 screws 1 that secure the hard drive to the chassis 2 Slide the hard drive 2 away from the center of the computer to disengage it from the connector 3 Pullthe plastic tab 3 to remove the hard drive from the bay Component replacement procedures 39 4 To remove the hard drive cover from the hard drive remove the 4 Phillips PM3 0x3 0 screws 1 that secure the cover to the drive and then lift the cover off the drive 2 Reverse this procedure to install a hard drive 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Memory modules A NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer If only one memory module is installed it must be installed in the bottom socket Description Spare part number 2 GB PC3L 12800 1
29. 15 bbs lub 115 Specification information in Device Manager ccsscesseessesscesscesecssecsscsaecssecseeceecaesseesseeseesaseeecaessasessseess 116 14 Statement of Volatility eere rotta rh rre pe epa bE be E PERS 9 E PES EET EE VF E TEE ee FEE E FY EFE FF EEER EFFERRE S PEE EE S PEPESS Se EE ERE VEVE TE Pete ee eases 117 Non volatile memory usage sssr a r aae Ara AEE EE AEA EAE E aE A ER EEL RE 119 Questions and ANSWENS iiiter rae tik nei naiaiae aiara aaaeaii aE NN aaaeaii aia iaki araa ai 121 15 Power cord set requirements ssssicsscssssscccsssscsscscessssessssecesssssssseessasasscssessssvesesassescsses PRSE REPE PR E EE ER TTE PEE RES eee eaae eae 122 Requirements for all countries and regions csssssessccsesscssesssesesssesscoessseseessssecseesseseceeesesaesssesesaeseeeaesaseass 122 Requirements for specific countries and regions eese eene eene nein tn nnns tns nnns nets snas 122 MG ros a D poseer AUF M ce Mp 124 ACh Gi ss M 124 xi xii 1 Product description Category Description Product Name HP ProBook 430 G2 Notebook PC Processors Intel Core i7 processor Dual Core 4th generation 4 MB L3 cache 4510U 2 0 GHz 3 1 GHz Core Turbo Intel HD Graphics 4400 Intel Core i5 processors Dual Core 4th generation 3 MB L3 cache 35W 4310U 2 0 GHz 3 0 GHz Core Turbo proces
30. 15 001 Windows 8 1 Professional 768215 501 Windows 8 1 Standard 768215 601 Intel i3 4005U processor Without Windows 8 1 778496 001 Windows 8 1 Professional 778496 501 Windows 8 1 Standard 778496 601 Intel Celeron 2957U processor models without WWAN Without Windows 8 1 768214 001 Windows 8 1 Professional 768214 501 Windows 8 1 Standard 768214 601 15 WWAN module HP It4112 LTE HSPA Gobi 4G Module 740011 001 HP hs3110 HSPA Mobile Broadband Module 748599 001 16 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 710662 001 Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 730668 001 Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC combo adapter 753076 001 Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 combo adapter 753077 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Intel Dual Band Wireless AC 7260 BT 4 0 756753 001 combo adapter Computer major components 19 Item Description Spare part number 17 Memory modules PC3L 12800 1600 MHz DDR3L 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 18 Battery Li ion 745662 001 19 Base enclosure 768193 001 20 Service door 768205 001 20 Chapter 3 Illustrated parts catalog Display components Item De
31. 4 74A0r3 5A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock 110 Chapter 13 Specifications Metric U S Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 33 8 cm 13 3 in HD display specifications Metric U S Active diagonal size 33 8 cm 13 3 in Resolution 1366x768 HD Display colors 262K Surface treatment Anti glare Contrast ratio 300 1 typical Brightness 200 nits typical Viewing angle SVA Backlight LED Response time 5 5 ms 10 5 ms Typ Tr Td Viewing angle 45 45 15 35 Typ L R U D 33 8 cm 13 3 in HD display specifications 111 Hard drive specifications 1 TB 750 GB 500 GB 500 GB hybrid 320 GB Dimensions Height 9
32. 53 001 B 128 GB Solid state drive 767457 001 C Webcam module 767470 001 B Keyboard no backlight for use in the United States 767470 031 B Keyboard no backlight for use in the United Kingdom 767470 041 B Keyboard no backlight for use in Germany 767470 051 B Keyboard no backlight for use in France 767470 061 B Keyboard no backlight for use in Italy 767470 071 B Keyboard no backlight for use in Spain 767470 081 B Keyboard no backlight for use in Denmark 767470 091 B Keyboard no backlight for use in Norway 767470 131 B Keyboard no backlight for use in Portugal 767470 141 B Keyboard no backlight for use in Turkey 767470 151 B Keyboard no backlight for use in Greece 767470 161 B Keyboard no backlight for use in Latin America 767470 171 B Keyboard no backlight for use in Saudi Arabia Chapter3 Illustrated parts catalog Spare part CSRflag Description number 767470 201 B Keyboard no backlight for use in Brazil 767470 211 B Keyboard no backlight for use in Hungary 767470 251 B Keyboard no backlight for use in Russia 767470 261 B Keyboard no backlight for use in Bulgaria 767470 271 B Keyboard no backlight for use in Romania 767470 281 B Keyboard no backlight for use in Thailand 767470 291 B Keyboard no backlight for use in Japan 767470 A41 B Keyboard no backlight for use in Belgium 767470 AB1 B Keyboard no backlight
33. 600 MHz DDR3L 691739 001 4 GB PC3L 12800 1600 MHz DDR3L 691740 001 8 GB PC3L 12800 1600 MHz DDR3L 693374 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt click Drivers amp Software 3 Inthe Enter a product name number box type the computer model information and then click Search 4 Clickthe link for the computer model 5 Selectthe operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Clickthe link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system n Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the memory module 1 Spre
34. 68213 001 C Top cover includes touchpad 768214 001 N System board with Intel Celeron 2957U processor models without WWAN Without Windows 8 1 768214 501 N System board with Intel Celeron 2957U processor models without WWAN Windows 8 1 Professional 768214 601 N System board with Intel Celeron 2957U processor models without WWAN Windows 8 1 Standard 768215 001 N System board with Intel i3 4030U processor models without WWAN Without Windows 8 1 768215 501 N System board with Intel i3 4030U processor models without WWAN Windows 8 1 Professional 768215 601 N System board with Intel i3 4030U processor models without WWAN Windows 8 1 Standard 768216 001 C System board with Intel i5 4210U processor Without Windows 8 1 768216 501 C System board with Intel i5 4210U processor Windows 8 1 Professional 768216 601 C System board with Intel i5 4210U processor UMA graphics memory Windows 8 1 Standard 768217 001 C System board with Intel i5 4310U processor Without Windows 8 1 768217 501 C System board with Intel i5 4310U processor Windows 8 1 Professional 768217 601 C System board with Intel i5 4310U processor Windows 8 1 Standard 768218 001 N System board with Intel i7 4510U processor models without WWAN Without Windows 8 1 768218 501 N System board with Intel i7 4510U processor models without WWAN Windows 8 1 Professional 768218 601 N System board with Intel i7 4510U processor models without WWAN Windows 8 1 Standard 768221 001 N System board
35. 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 126 Chapter 16 Recycling 12 Lift the top edge of the backlight cover 2 and swing it outward o T 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Display 127 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame 19 20 21 22 t Disconnect the display panel cable 1 from the LCD panel Remove the screws 2 that secure the LCD panel to the display rear panel Release the LCD panel 3 from the display rear panel Release the tape 4 that secures the LCD panel to the display rear panel 128 Chapter 16 Recycling 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 129 Index A AC a
36. 8 GB SSD 732000 001 128 GB Solid state drive 767453 001 120 GB Solid state drive M 2 768055 001 9 1 0 board 768204 001 10 Speaker assembly 768210 001 11 Power connector and cable includes bracket 768197 001 12 Heat sink assembly includes replacement thermal material 768198 001 13 RTC battery 759981 001 14 System board includes replacement thermal material Intel i7 4510U processor WWAN models Without Windows 8 1 768224 001 Windows 8 1 Professional 768224 501 Windows 8 1 Standard 768224 601 Intel i7 4510U processor models without WWAN Without Windows 8 1 768218 001 Windows 8 1 Professional 768218 501 Windows 8 1 Standard 768218 601 Intel i5 4310U processor models without WWAN Without Windows 8 1 768217 001 Windows 8 1 Professional 768217 501 Windows 8 1 Standard 768217 601 Intel i5 4210U processor models without WWAN 18 Chapter3 Illustrated parts catalog Item Description Spare part number Without Windows 8 1 768216 001 Windows 8 1 Professional 768216 501 Windows 8 1 Standard 768216 601 Intel i5 4210U processor WWAN models Without Windows 8 1 768222 001 Windows 8 1 Professional 768222 501 Windows 8 1 Standard 768222 601 Intel i3 4030U processor WWAN models Without Windows 8 1 768221 001 Windows 8 1 Professional 768221 501 Windows 8 1 Standard 768221 601 Intel i3 4030U processor models without WWAN Without Windows 8 1 7682
37. AC adapters 45 W AC adapter 2 prong 742437 001 45 W AC adapter 744893 001 40 W AC adapter 693717 001 65 W AC adapter for use in India 693710 001 Power cords 1 83 m 3 pin For use in Argentina 490371 D01 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in South Africa 490371 AR1 For use in Switzerland 490371 111 For use in Thailand 490371 201 For use in the United Kingdom 490371 031 For use in the United States 490371 001 Power cords 1 0 m 3 pin For use in Argentina 755530 D01 For use in Denmark 755530 081 Mass storage devices 23 Description Spare part number For use in Europe the Middle East and Africa 755530 021 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in South Africa 755530 AR1 For use in Switzerland 755530 111 For use in Thailand 755530 201 For use in the United Kingdom 755530 031 For use in the United States 755530 001 Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 768208 001 Screw Kit 768209 001 24 Chapter 3 Illustrated parts catalog Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSRflag
38. Description number 490371 001 A Power cord 1 83 m 3 pin for use in North America 490371 021 A Power cord 1 83 m 3 pin for use in Europe the Middle East and Africa 490371 031 A Power cord 1 83 m 3 pin for use in the United Kingdom 490371 061 A Power cord 1 83 m 3 pin for use in Italy 490371 081 A Power cord 1 83 m 3 pin for use in Denmark 490371 111 A Power cord 1 83 m 3 pin for use in Switzerland 490371 201 A Power cord 1 83 m 3 pin for use in Thailand 490371 291 A Power cord 1 83 m 3 pin for use in Japan 490371 AR1 A Power cord 1 83 m 3 pin for use in South Africa 490371 BB1 A Power cord 1 83 m 3 pin for use in Israel 490371 D01 A Power cord 1 83 m 3 pin for use in Argentina 675794 001 A Atheros AR9485 802 11b g n 1x1 WiFi Adapter 683802 001 A 500 GB 5400 rpm 7 mm hard drive 691739 001 A 2 GB memory module PC3L 12800 1600 MHz DDR3L 691740 001 A 4 GB memory module PC3L 12800 1600 MHz DDR3L 693374 001 A 8 GB memory module PC3L 12800 1600 MHz DDR3L 693710 001 A 65 W AC adapter for use in India 693717 001 A 40 W AC adapteR 703267 001 A 500 GB 7200 rpm 7 mm 709848 001 A Realtek RTL8188EE 802 11bgn Wi Fi Adapter 710662 001 A Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 730668 001 A Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 732000 001 A 500 GB 5400 rpm 7 mm hybrid 8 GB SSD hard drive 740011 001 B HP It4112 LT
39. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Updating the BIOS 95 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter A NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions
40. E If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 104 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery
41. E HSPA Gobi 4G Module WWAN module 742437 001 A 45 W AC adapter 2 prong 744893 001 A 45 W AC adapter 745662 001 A 4 cell 40 WHr 3 0 Ah Li ion battery Sequential part number listing 25 26 Spare part CSRflag Description number 748599 001 B HP hs3110 HSPA Mobile Broadband Module 752099 001 A 750 GB 5400 rpm 7 mm hard drive 753076 001 A Broadcom BCM43142 802 11b g n 1x1 Wi Fi BT4 0 HMC combo adapter 753077 001 A Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 combo adapter 755530 001 A Power cord 1 0 m 3 pin for use in North America 755530 021 A Power cord 1 0 m 3 pin for use in Europe the Middle East and Africa 755530 031 A Power cord 1 0 m 3 pin for use in the United Kingdom 755530 061 A Power cord 1 0 m 3 pin for use in Italy 755530 081 A Power cord 1 0 m 3 pin for use in Denmark 755530 111 A Power cord 1 0 m 3 pin for use in Switzerland 755530 201 A Power cord 1 0 m 3 pin for use in Thailand 755530 291 A Power cord 1 0 m 3 pin for use in Japan 755530 AR1 A Power cord 1 0 m 3 pin for use in South Africa 755530 BB1 A Power cord 1 0 m 3 pin for use in Israel 755530 D01 A Power cord 1 0 m 3 pin for use in Argentina 756753 001 A Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Intel Dual Band Wireless AC 7260 BT 4 0 combo adapter 759981 001 C RTC battery 762990 001 A 1 TB 5400 rpm 7 mm hard drive 7674
42. ECHES Fer er ea soa o S EVEN SN PaL ERE HE BRE sce cs ceccescsameanseenoueenuserececsseeeasss 101 Creating recovery media and backups sees esses esee ener ne sense tn nennen sena sth sess tr se teneras tasa sas sn ss n6s 101 GUN COUN CSc e ER ERR orauhs 101 Creating recovery media with HP Recovery Disc Creator cescsscsssesscesscesceseeescesscessesscesseess 101 Creating recovery media csccscessscesscssscssecssecssesseecsssessecsseseceaeesaessaesseeseeseesaeeses 102 Backing up your information esee esses esee eene eren enn nennen snnt sinet sessi s sns inss trarre 102 Performing a system recovery scsssscsccssesssscssesscsscssessesscssessesecaeesseseeaecaseassaeseesassaeseesaesecsaesesseeaseasseseeeossaeeass 103 Using the Windows recovery tools cescessccssccsscssseeseessessssesseseesessessscsaeensseseecseesaeecseesneseseess 103 Using f11 recovery tools select models only cscesssccesssssescsesecsescsesecscsesesescaesesecssaeseseceeaears 104 Using Windows 7 operating system media eese sese eene ee eene nnne nn nennt tnn nnn 104 12 Backup and Recovery in Ubuntu LINUX ecce ee eee eee ee eee s eese eaae sensa esso ases esso sees so esee sees esso see sossos 106 Creating Dacktlps oet Resto etii Hte i eer eure eU ense duns x EE eiue era dedi Mv E ERES ERR 106 Backing up your information
43. If you only need to remove the display bezel webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subcomponents bezel webcam panel on page 51 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer For a list of individual display spare parts see Display components on page 21 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the following components b g h Battery see Battery on page 37 Service door see Service door on page 38 Hard drive see Hard drive on page 39 WLAN module see WLAN Bluetooth combo card on page 43 WWAN module see WWAN module on page 45 Keyboard see Keyboard on page 47 Top cover see Top cover on page 54 Power connector cable see Power connector and cable on page 74 Remove the display assembly 1 Position the computer upside down Chapter 6 Removal and replacement procedures for Authorized Service Pro
44. Intel i5 4210U processor models without WWAN Without Windows 8 1 768216 001 Windows 8 1 Professional 768216 501 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number Windows 8 1 Standard 768216 601 Intel i5 4210U processor WWAN models Without Windows 8 1 768222 001 Windows 8 1 Professional 768222 501 Windows 8 1 Standard 768222 601 Intel i3 4030U processor WWAN models Without Windows 8 1 768221 001 Windows 8 1 Professional 768221 501 Windows 8 1 Standard 768221 601 Intel i3 4030U processor models without WWAN Without Windows 8 1 768215 001 Windows 8 1 Professional 768215 501 Windows 8 1 Standard 768215 601 Intel i3 4005U processor Without Windows 8 1 778496 001 Windows 8 1 Professional 778496 501 Windows 8 1 Standard 778496 601 Intel Celeron 2957U processor models without WWAN Without Windows 8 1 768214 001 Windows 8 1 Professional 768214 501 Windows 8 1 Standard 768214 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer
45. LAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter5 Removal and replacement procedures for Customer Self Repair parts WWAN module The WLAN module and WWAN module are not interchangeable The WWAN module is available on select models only Description Spare part number HP It4112 LTE HSPA Gobi 4G Module 740011 001 HP hs3110 HSPA Mobile Broadband Module 748599 001 Before removing the WWAN module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer a Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module A NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 3 Remove the Philli
46. Operating system Preinstalled Windows 7 Professional 64 Windows 7 Home Premium 64 Windows 7 Home Basic 64 Windows 8 1 Professional 64 bit Digital Product Key DPK with Windows 7 Professional 64 Windows 8 1 Professional 64 bit Digital Product Key DPK with Windows 7 Professional 64 MSNA Windows 8 1 China CH 64 bit Windows 8 1 Emerging Markets EM 64 bit Windows 8 1 Multi language ML 64 bit Windows 8 1 Professional 64 bit Windows 8 1 Professional 64 bit MSNA FreeDOS 2 0 Ubuntu Linux Restore Media DRDVD SRDVD DRDVD Windows 8 1 DRDVD Windows 7 SRDVD Ubuntu Linux Restore Media OSDVD Windows 7 Home Basic 64 Windows 7 Home Premium 64 Windows 7 Professional 32 Windows 7 Professional 64 Windows 8 1 Professional 64 Windows 8 1 64 bit Windows 8 1 Country Specific 64 Bit Windows 8 1 Emerging Market 64 Bit Web only support Windows 7 Professional 32 Windows 7 Enterprise 64 4 Chapter 1 Product description Category Description Windows 7 Enterprise 32 Windows 8 1 Enterprise 64 Certified Microsoft WHQL Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module WLAN module WWAN module Keyboard 2 External component identification Display Component Description 1 WLAN antennas 2 select models on
47. Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly ET NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at
48. WWAN antennas built into display assembly world wide 5 band configured with panels Subscriber identity module SIM security customer accessible Supports no WWAN option Supports the following WWAN modules e HP hs3110 HSPA Mobile Broadband Module e HPIt4112LTE HSPA Gobi 4G Module External media card Digital Media Reader Slot Supports SD SDHC SDXC Ports Headphone microphone combo jack RJ 45 Ethernet includes link and activity lights USB 3 0 2 USB 2 0 powered port 1 VGA Dsub 15 pin supporting 2048 x 1536 external resolution at 50 GHz hot plug unplug with auto detect HDMI 1 4 Multi pin AC port Keyboard pointing devices Full sized chiclet spill resistant keyboard Backlit full sized chiclet spill resistant keyboard Touchpad includes on off button on board 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized cable plug support 65 W 45 W 45 W 2 prong Japan only 40 W EMEA only 4 cell 44 Wh 3 0 Ah Li ion battery 4 cell 40 Wh 3 0 Ah Li ion battery long life 2 wire 1 0 m power cord for 2 prong adapter 3 wire 1 8 m power cord Category Description 3 wire 1 0 m power cord Security Integrated fingerprint reader No fingerprint reader option Security lock TPM SLB9660 FW ver 1 2 Infineon soldered down
49. Windows 7 operating system media on page 104 Using the Windows recovery tools Using the Windows recovery tools you can e Recover individual files e Restore the computer to a previous system restore point e Recover information using recovery tools ET NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support ET NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start Help and Support To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery Performing a
50. a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector ICI 12 Chapter 2 External component identification Component Description 4 HDMI port Connects an optional video or audio device such as a high os definition television any compatible digital or audio component or a high speed HDMI device 5 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Component Description jack earbuds or a headset Also connects an optional headset microphone This jack does not support optional microphone only devices 1 Q Audio out headphone Audio in microphone Connects optional powered stereo speakers headphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app To access the user guides in Windows 7 select Start gt Help
51. acklit for use only in models in Iceland 767476 DH1 B Keyboard backlit for use only in models in Nordic countries 767476 FL1 B Keyboard backlit for use only in models in the Czech Republic and Slovakia 767476 FP1 B Keyboard backlit for use only in models in northern Africa 768055 001 B 120 GB Solid state drive M 2 768192 001 C Display rear cover includes wireless antennas 768193 001 C Base enclosure 768194 001 C Display bezel for use in models with a webcam 768195 001 C Display bezel for use in models without a webcam 768196 001 C Cable Kit see Cable Kit on page 22 for more Cable Kit spare part information 768197 001 C Power connector and cable includes bracket 768198 001 C Heat sink assembly includes replacement thermal material 768199 001 C Fan 768200 001 C Fingerprint reader assembly includes cable bracket and bezel 768201 001 B Hard Drive Hardware Kit includes bracket and screws 768202 001 C Display Hinge Kit includes left and right hinges 768203 001 C Power button board 768204 001 C 1 0 board 28 Chapter3 Illustrated parts catalog Spare part CSRflag Description number 768205 001 A Service door 768206 001 C Display panel raw flat 768208 001 C Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 768209 001 C Screw Kit 768210 001 C Speaker assembly 768212 001 C Touchpad button board 7
52. ad the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Component replacement procedures 41 2 Remove the memory module 2 by pulling the module away from the slot at an angle ET NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot ET NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts WLAN Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality The WLAN module and WWAN module are not interchangeable Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 710662 001 Broadcom BCM943228HMB 802 1 1abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 730668 001 Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC combo adapter 753076 001 Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 combo adapter 753077 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Intel Dual B
53. and Support gt User Guides To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app To access the user guides in Windows 7 select Start Help and Support User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 charging powered port Connects an optional USB device such as a keyboard mouse at external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is in Sleep mode 3 RJ 45 network jack lights Connects a network cable ius e Green right The network is connected Right 13 Component Description e Amber left Activity is occurring on the network 4 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89 percent e Off The battery is fully charged 5 Power connector Connects an AC adapter Service tag and PCID label
54. and Wireless AC 7260 BT 4 0 combo 756753 001 adapter Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ef NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module Remove the two Phillips PM2 5x3 0 screws 2 that secure the WLAN module to the computer The edge of the module opposite the slot rises away from the computer Component replacement procedures 43 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle ET NOTE WLAN modules are designed with a notch to prevent incorrect insertion A NOTE Ifthe W
55. and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional USB docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 2 3 Access Help and Support by selecting Start gt Help and Support Select Updates and tune ups and then select Check for HP updates now At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to instal
56. are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 1 2 3 4 5 a b c d e f g Remove the battery see Battery on page 37 Remove the following components Service door see Service door on page 38 Hard drive see Hard drive on page 39 WLAN module see WLAN Bluetooth combo card on page 43 WWAN module see WWAN module on page 45 Keyboard see Keyboard on page 47 Top cover see Top cover on page 54 System board see System board on page 66 Remove the heat sink assembly 1 Position the system board upside down 2 In the order indicated on the heat sink loosen the 4 captive Phillips screws 1 that secure the heat sink to the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Lift the heat sink from the system board 2 94 Ef NOTE Thoroughly clean thermal material from the surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Att Reverse this procedure to install the heat sink assembly Componen
57. art number 18 28 59 power button board cable illustrated 22 power cable removal 74 spare part number 18 28 74 power connector identifying 14 power cord set requirements 122 spare part numbers 23 25 26 powerlights 8 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drives 2 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 5 Index 131 webcam 2 wireless 2 productname 1 R recovery 100 106 recovery media creating 101 using forrestore 104 recovery partition 99 104 recovery tools 101 recovery tools Windows 103 recovery system 103 refresh 100 removal replacement preliminaries 31 procedures Authorized Service Provider 50 procedures Customer Self Repair 36 reset 100 computer 108 steps 108 restoring thehard drive 99 104 RJ 45 network jack identifying 13 RJ 45 network lights identifying 13 RTC battery removal 57 spare part number 18 26 57 S Screw Kit spare part number 24 security cable slot identifying 12 security product description 4 service considerations 31 service door spare part number servicetag 14 serviceability product description 5 setup utility navigating andselecting 82 88 restoring fa
58. ation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 and then remove the following components a Service door see Service door on page 38 b Hard drive Hard drive on page 39 Keyboard see Keyboard on page 47 d Top cover see Top cover on page 54 To remove the fan 1 Disconnect the fan cable 1 from the system board 2 Remove the Phillips PM2 5x3 0 screw 2 that secures the fan to the computer Component replacement procedures 65 3 Remove the fan from the computer 3 Reverse this procedure to install the fan System board 3 E NOTE Allsystem board spare part kits include replacement thermal material Description Spare part number Intel i7 4510U processor WWAN models Without Windows 8 1 768224 001 Windows 8 1 Professional 768224 501 Windows 8 1 Standard 768224 601 Intel i7 4510U processor models without WWAN Without Windows 8 1 768218 001 Windows 8 1 Professional 768218 501 Windows 8 1 Standard 768218 601 Intel i5 4310U processor models without WWAN Without Windows 8 1 768217 001 Windows 8 1 Professional 768217 501 Windows 8 1 Standard 768217 601
59. ation between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen ET NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arr
60. ations See Creating recovery media with HP Recovery Disc Creator on page 101 2 Use Windows Backup and Recovery tools to perform the following e Backupindividual files and folders e Back up your entire hard drive select models only e Create system repair discs select models only with the installed optical drive select models only or an optional external optical drive e Create systemrestore points ET NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support E NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 102 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using e Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you success
61. attached to the computer follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 To remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 5x4 0 screws 2 in the bottom corners of the display bezel 3 Flexthe top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure A NOTE Make sure the hinges are not bent see hinge position in following image when you remove the bezel Component replacement procedures 51 4 Remove the display bezel 6 The display bezel is available using spare part number 768194 001 for models with a webcam and 768195 001 for models without a webcam Display bezel mylar screw covers are available in the Rubber Kit spare part number 768208 001 5 If it is necessary to replace the webcam or microphone module note that cable connec
62. bber Kit spare part number 768208 001 If it is necessary to replace the webcam or microphone module note that cable connects through the hole in the ledge 1 on the display enclosure Disconnect the cable from the module 2 and then gently pull the module away from the double sided tape on the display enclosure 3 The webcam module is available using spare part number 767457 001 The microphone module is available using spare part number 773563 001 Component replacement procedures 79 12 If it is necessary to remove the display panel from the enclosure remove the 4 Phillips PM1 6x2 5 screws 1 that secure the panel to the display enclosure and then lift the top of the panel upward 2 The raw display panel is available using spare part number 768206 001 13 Rotate the display panel all the way over 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel 3 from the enclosure 14 Ifitis necessary to replace the display hinges remove the 6 Phillips PM2 5x3 0 screws 1 that secure the display hinges to the display enclosure 80 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 15 Remove the display hinges from the display enclosure 2 Display hinges are available in the Display Hinge Kit using spare part number 768202 001 16 If itis necessary to replace the display webcam cable lift the display webcam cable assembly straight
63. con in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ET NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps Y mom ow Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file
64. ctory settings 83 89 SIM slot identifying 12 20 29 38 slots security cable 12 SIM 12 solid state drive specifications 113 132 Index speaker assembly removal 70 spare part number speakers identifying 9 specifications Blu ray ROM DVD RW SuperMulti 115 computer 110 display 111 DVD ROM drive 115 DVD RW SuperMulti DL Drive 114 harddrive 112 opticaldrive 114 115 solid state drive 113 Startup Repair using 103 static shielding materials 35 system board removal 66 spare part numbers 18 70 18 66 T thermal material replacement 73 tools required 31 top cover removal 54 spare part number TouchPad buttons 7 touchpad button board removal 63 spare part number 18 29 63 TouchPad light identifying 8 TouchPad zone identifying 7 transporting guidelines 34 18 54 U Ubuntu remove everything and reinstall option 108 USB 2 0 charging powered port identifying 13 USB3 0port 13 USB legacy support 82 88 94 USB ports identifying 13 V vents identifying 11 12 w webcam identifying 6 product description 2 spare part number 26 webcam light identifying 6 webcam module removal 52 79 spare part number 21 Windows Refresh 100 Reset 100 Windows 7 operating system DVD creating 101 using for restore 104 Windows 7 operating system media creating 101 using for restore 104 Windows applications key identifying 10 Windows key identifying 10 Windows operating syste
65. d scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum A NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 118 Chapter14 Statement of Volatility Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain data this memory customer when power is data removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not RTC battery date and time or changing the write protected HP backed up and limited Microsoft Windows recommends CMOS keyboard date amp time password protecting configuration controller the F10 Setup utility memory CMOS data Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the A utility is required to EEPROM not configuration NIC vendor that can be
66. dapter spare part numbers 23 AC adapter battery light 14 antennas disconnecting 43 45 audio product description 2 audio in microphone jack identifying 13 audio out headphone jack identifying 13 B backup 106 Backup and Restore 103 backup tools 101 backups creating 102 recovering 103 base enclosure spare part number 20 battery Spare partnumber 20 37 battery bay identifying 12 batteryrelease latch 11 BIOS determining version 83 89 95 downloading anupdate 84 90 96 updating 83 89 95 Blu ray ROM DVD RW SuperMulti specifications 115 Bluetooth card Spare partnumber 43 buttons left TouchPad 7 power 9 right TouchPad 7 C Cable Kit contents 22 spare part number 22 cables service considerations 32 caps lock light identifying 8 chipset product description 1 130 Index components bottom 11 display 6 front 12 leftside 12 right side 13 top 7 computer reset 108 Computer Setup navigating and selecting 82 88 94 restoring factory settings 83 89 95 computer setup navigating and selecting 94 restoring factory settings 95 computer specifications 110 connector power 14 connectors service considerations 32 D diskette drive precautions 32 display assembly removal 76 removing 51 spare partnumbers 76 display assembly subcomponents removing 51 display bezel removal 51 78 removing 51 spare partnumbers 21 display cable illustrated 22 display component recycling 124 display compo
67. displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions ET NOTE Youcanuse either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions 94 Chapter9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus click the Save i
68. dows 7 select Start gt Help and Support gt User Guides Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 8 Lights Component Description 1 l Power light e On The computer is on i e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 A Microphone mute light e Amber microphone sound is off T e Off microphone sound is on 4 Num lock light On Num lock is on 5 tc Wireless light White An integrated wireless device such as a wireless local I area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 S Speaker mute light e Amber Computer sound is off e White Computer sound is on 7 TouchPad light e Amber The TouchPad is off
69. e the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 mo N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts EA NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing
70. e the keyboard 1 Remove the 2 Phillips PM2 5x3 0 screws that secure the keyboard to the computer 2 Position the computer upright with the front toward you 3 Open the computer as far as possible Component replacement procedures 47 4 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover 1 i 5 Rotate the top of the keyboard upward 1 and then lift the keyboard up at an angle 2 to disengage the tabs at the bottom of the keyboard ET NOTE Acable connects the bottom of the keyboard to the system board Make sure not to prematurely pull the keyboard cable out of the system board connector 6 Rotate the keyboard until it rests on the palm rest 1 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 7 Disconnect the keyboard cable by lifting the keyboard connector latch 2 and then disconnect the keyboard cable from the system board 3 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 49 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty A NOTE HP continually improves and changes product parts Fo
71. eenaesaees 91 Choosing MultiBoot preferences cscccscssssesscesscssecssccsecseesseecsesssecsseseeeseesseeseeeseesseeseeseesseseaes 91 Setting a new boot order in Computer Setup ccsscessessesssessesseeseesseeseeesseseeesseeseees 91 Dynamically choosing a boot device using the f9 prompt cccccescesscessessseseesseeees 92 Setting a MultiBoot Express prompt esses eene nennen nnne tnter nnnn 92 Entering MultiBoot Express preferences eese essere eren nns 92 Using HP PC Hardware Diagnostics UEFI select models only c cessesessescssescssssssesesesseseseesesesesaeseseeseseees 92 Downloading HP PC Hardware Diagnostics UEFI to a USB device ccccceseseescsseecscssceeeseeeseeeees 93 9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux eee eee eene eeu eue 94 Starting Computer SOCUP pe 94 Using Comp ter Set p sisese aeia 94 Navigating and selecting in Computer Setup ccsscesscssscssecssecssesseessessessesesssessessscessesseeseeeaass 94 Restoring factory settings in Computer Setup cccesscssecssecsscssecseecseesseeseesaeesaeseeesseeseeseesaess 95 Updating the BIOS c 95 Determining the BIOS version ccsccsscessessssssesssessecssessecsessesessecsseseeceseceessescaseaeecssese
72. effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire 86 Chapter 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive 232 Ef NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB de
73. enne nnns nn sn nn nnne sinas tn ss tenens tr ss ne 85 Setting a new boot order in Computer Setup esee ener 85 Dynamically choosing a boot device using the f9 prompt sess 86 Setting a MultiBoot Express prompt cccssesscesscesscesscesesseceseceecseeseesseesseeseeenseses 86 viii Entering MultiBoot Express preferences eese eene enne 86 Using HP PC Hardware Diagnostics UEFI eese eene tnter nennen tnnt nnne te tente trente sns 87 Downloading HP PC Hardware Diagnostics UEFI to a USB device esses 87 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 88 Aigner w 88 Starting eo niei E 88 Navigating and selecting in Computer Setup esee eese eene tenen nn nn nn nnns nnnts 88 Restoring factory settings in Computer Setup sessi 89 PEUT o 89 Determining the BIOS version esee eene ennt tnnt nn nennen nennt nns 89 Downloading a BIOS update eee see eee eene e eene ense nnne nn nnns nnnn ns 90 Using MUL BO OE tm 91 About the boot device Order eeeeseccecccseecceeeeecesceeceseesceecesesceencsaceecescescesceseeaceseeeeeeeaeeece
74. er rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3 600 KB sec DVD 8X 3600 KB s 150 KB s at 1X CD rate Multiword DMA mode 2 16 6 MB s Startup time lt 10 seconds Stop time 3 seconds Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer as well as provides hardware specification information You can also add hardware or modify device configurations using Device Manager 31 ET NOTE Windows 7 includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access its properties To access Device Manager in Windows 8 1 1 From the Start screen type control and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list display all the devices installed in your computer To access Device Manager in Windows 7 1 Select Start Computer System properties 2 Inthe left pane click Device Manager 116 Chapter 13 Specifications 14 Statement of Volatility The purpose of this docume
75. erate properly ET NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Me
76. ery 104 18 28 72 18 28 72 l 1 0 board removal 61 spare part number 18 28 61 integrated webcam light identifying 6 internal display switch 6 internal microphones identifying 6 J jacks audio in microphone 13 audio out headphone 13 network 13 RJ 45 network 13 K keyboard product description 3 removal 47 spare part numbers 17 26 27 47 keypad embedded numeric 10 keys esc 10 fn 10 function 10 Windows applications 10 Windows key 10 L latch battery release 11 legacy support USB 82 88 94 lights AC adapter battery 14 capslock 8 harddrive 12 microphone mute 8 numlock 8 power 8 RJ 45 network 13 TouchPad 8 webcam 6 wireless 8 M mass Storage devices spare part numbers 23 memory card reader identifying 12 memory module identifying 11 product description 1 removal 41 spare part numbers 20 41 microphone audio in jack product description 2 microphone audio in jack identifying 13 microphone mute light identifying 8 modelname 1 N network jack identifying 13 num lock light 8 0 operating system product description 4 optical drive precautions 32 product description 2 specifications 114 115 P packing guidelines 34 PCID label 15 plastic parts 31 pointing device product description 3 ports external monitor 12 HDMI 13 product description 3 USB 2 0 charging powered 13 power button identifying 9 power button board assembly removal 59 spare p
77. esseesarsseeesess 95 Downloading a BIOS update eee ies eese ee eene en nnns nn nnns nn sth se theses ers tese s sns snn in 96 Using HP PC Hardware Diagnostics UEFI cscssscssssesesssscssssssssesessssesesecsesesteecseseseescseecaeseseeseseseeaeseseeeeaeaes 96 Downloading HP PC Hardware Diagnostics UEFI to a USB device sess 97 10 Backup and recovery in Windows 8 1 Lees e eere e eee eee e eene esos esso sesso p oso esses sess essa sesso P sesso esso sans 98 Backing up your information eese esee ee eeee eene ener sinere antenna ssa so sa so sesta senes sese sas sese sa tans sese nas 98 Performing a system recovery ccssesscesssessessecssecssescecssecssessecssecsecssesaecseecsessaessaesaeesaessecsaeesassceeeeessesssessessseess 98 Using the Windows recovery tools ccs cssscssscssesssecsesesssessecssesseesecesaeeseesseecesecssessseessesesesseeeeseess 98 Using f 11 recovery tools centres eet ven ansion Aras rUe unte entes S Veg sepe en he RS KNEE ERR NER Ed 99 Using Windows operating system media purchased separately sessssss 100 Using Windows Refresh or Windows Reset ssccssesssesssessecssesssessceseceseesseesseseeeaeesaeeseesseeeseesaes 100 Using HP Soft Ware SQtup E 100 TT Backupand recovery d WING GWS d euro ooo ea oct ones X P
78. essseseceseeeseeseceseceaeesaeesaeseeeseesaeseneeseeaees 36 huc 37 seb 38 hber 39 u TnDIRdnpp t T 41 WLAN Bluetooth combo card eee esses esee ee eere tn teen nnne tnn instat tt RR E 43 e DUlunni c 45 NIpDLebe T M 47 6 Removal and replacement procedures for Authorized Service Provider parts ee ce eere ee 50 Component replacement procedures eese eese eese ene en nete ne tn ne nn nennt nasi nasi tasas sites rasan sns ss sen ssn ns 50 Display subcomponents bezel webcam panel s ssececsceceseceseceseseceeeceeeeeseaeseseeeeeesacaeacaeeeeees 51 HEINE M 54 RVC DAHON Y m E AE E R E RE teteNss 57 Fingerprint reader assembly sccsccsscessesssessesscessecsecssessecseeseesseeseesseeseesascessesecessesssesseseeensesaesaes 58 Power button board eee esses sesseseee eese testen stent theses th sns th sse sns these ense te enne nsns 59 VO Dodra eee a 61 Touchpad button board eee eitis sse esee esee seen senes senses innen stas tassi asta sess assai sn naa 63 lc M
79. fn esc if you are already in Windows or by using Computer Setup Using Computer Setup 83 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional USB docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 2 3 4 From the Start screen type h support assistant and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS
80. fore removing the speaker assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe following components a Battery see Battery on page 37 b Service door see Service door on page 38 c Keyboard see Keyboard on page 47 d Hard drive Hard drive on page 39 e Top cover see Top cover on page 54 f System board see System board on page 66 Remove the speaker assembly 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 0x3 0 broadhead screws 1 that secure the speakers to the computer 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Lift each speaker up from the screw side and then remove the speakers from the computer 2 Reverse this procedure to install the speaker assembly Component replacement procedures 71 Heat sink assembly 72 All heat sink assembly spare part kits include replacement thermal material Description Heat sink Spare part number 768198 001 Before removing the heat sink assembly follow these steps Shut down the computer If you
81. from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the following components a Service door see Service door on page 38 b Keyboard see Keyboard on page 47 c Hard drive Hard drive on page 39 d Top cover see Top cover on page 54 Remove the power button board awy Position the top cover upside down Disconnect the cable from the board 1 Remove the Phillips PM2 5x3 0 screw 2 that secures the power button board to the top cover Slide the board upward to disengage it from the tabs 3 Component replacement procedures 59 5 Lift the board up to remove it from the top cover 4 Reverse this procedure to install the power button board When installing the power button board insert the bottom of the board into the slot and then rotate board down into place 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 1 0 board Description 1 0 board Spare part number 768204 001 Before removing the 1 0 board follow these steps 1 M m op Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and t
82. fully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and Creating recovery media and backups 101 applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media A NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Backing up your inf
83. g Computer major components A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions A NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 14 for details 16 Chapter3 Illustrated parts catalog Item Description Spare part number 1 Display panel 33 8 cm 13 3 inch HD anti glare not spared 2 Keyboard includes cable NOTE Fora detailed list of available keyboards see Sequential part number listing on page 25 No backlight 767470 xxx Backlit 767476 xx1 Computer major components 17 Item Description Spare part number 3 Top cover includes touchpad assembly For use in models with a fingerprint reader 768213 001 For use in models without a fingerprint reader 773562 001 4 Power button board assembly 768203 001 5 Fingerprint reader assembly includes cable bracket and bezel 768200 001 6 Touchpad button board 768212 001 7 Fan 768199 001 8 Hard drive 1 TB 5400 rpm 7 mm 762990 001 750 GB 5400 rpm 7 mm 752099 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm hybrid
84. ges and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System 117 Configuration then AMT Options Then select Unconfigure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to unconfigure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it k If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu an
85. hat you create the USB Recovery Disk in the event of a system failure The Disk On Key used for this process should be 4 GB or larger Creating a USB Recovery Disk On Key 1 2 3 4 5 6 Connect the USB Disk On Key to a USB port on the computer Select Computer gt More applications gt Tools gt Create Recovery USB Enter the root password when prompted Select USB Disk On Key from the list Click OK A question dialog will remind you that the data on the USB key will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer The backup process will display a status dialog box while the backup is in progress ET NOTE Afile browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key has been created the status dialog will close The USB Recovery Key is ready for use Recovering from a USB Recovery Disk On Key A CAUTION Before starting the Recovery process make sure any data on the system to be recovered has been backed up The recovery process destroys all data on the system to be recovered 1 2 3 4 5 Turn off the computer Connect the USB Disk On Key to a USB port on the computer Turn on the computer while holding down the f9 key Once the system has booted the Boot Options menu should appear Using the arrow keys selec
86. he memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 in some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips 5 Whatis meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 121 15 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the require
87. hen unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the following components a b c d Service door see Service door on page 38 Keyboard see Keyboard on page 47 Hard drive Hard drive on page 39 Top cover see Top cover on page 54 Remove the I O board 1 2 3 Position the top cover upside down Remove the 2 Phillips PM2 5x3 0 screws 1 that secure the I O board to the top cover Lift the board off the top cover 2 Component replacement procedures 61 4 Disconnect the cable from the board 3 5 Remove the I O board from the top cover Reverse this procedure to install the function board 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Touchpad button board Description Spare part number Touchpad button board 768212 001 Before removing the touchpad button board follow these steps 1 M m on Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 37 Remove the following components a Service door see Service door
88. iate this option by using the f11 key To use the f11 key Press f11 while the computer boots or Press and hold f11 as you press the power button The following options are available e Cancel Reboot Reboots the system No recovery or restore activity is performed e Recover Repair System This option repairs a system that is not working properly and preserves user data e RestoreFactory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions Remove everything and reinstall Ubuntu 109 13 Specifications Computer specifications Metric U S Dimensions Length Non touch 233 5mm 9 19 in Touch 234 0 mm 9 21 in Width 326 mm 12 83 in Height front to rear Non touch 20 0 to 21 0 mm 0 79 to 0 83 in Touch 21 3 to 22 5 mm 0 84 to 0 89 in Weight Non touchscreen equipped with 1 DIMM M 2 SSD WLAN module 1 5 kg 3 31 lbs webcam 4 cell battery Non touchscreen equipped with 1 DIMM hard drive WLAN 1 6 kg 3 53 lbs module webcam 4 cell battery Non touchscreen equipped with 1 DIMM M 2 SSD touch screen 2 02 kg 4 44 lbs WLAN module webcam 4 cell battery Non touchscreen equipped with 1 DIMM hard drive touch scree 2 12 kg 4 66 lbs WLAN module webcam 4 cell battery Input power Operating voltage 19 0 V dc 4 74 A 90 Wor 18 5 V dc 3 5A 65W Operating current
89. l the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 2 3 5 Select Start Computer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions 331 Ef NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 90 Chapter8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and op
90. low the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts EA NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup Using Computer Setup 89 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit
91. ly Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam in Windows 8 access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app For information on using the webcam in Windows 7 select Start gt All Programs gt Communication and Chat gt HP WebCam 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices 6 Chapter 2 External component identification Component Description that applies to your country or region To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app To access the user guides in Win
92. ly choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into
93. m DVD 100 Windows Startup Repair using 103 wireless antennas disconnecting 43 45 wireless antennas identifying 6 wireless light 8 wireless product description 2 WLAN antennas spare part number 22 WLAN antennas identifying 6 WLAN Bluetooth combo card removal 43 spare part number 19 43 workstation guidelines 34 WWAN antennas spare part number 22 WWAN antennas identifying 6 WWAN module removal 45 spare part number 19 45
94. m issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press F2 The BIOS searches two places for the diagnostic tools in the following order a Connected USB drive 96 Chapter9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux 332 E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 97 b BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ET NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp www hp com go techcenter pcdiags 2 Clickthe UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe
95. ment procedures A NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully A NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 14 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 14 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement 36 Chapter5 Removal and replacement procedures for Customer Self Repair parts Battery Description Spare part number 4 cell 40 WHr 3 0 Ah Li ion battery 745662 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system M Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the
96. ments for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e Thepower cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e Theappliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 122 Chapter 15 Power cord set requirements Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA
97. nents spare part numbers 21 display hinge removal 53 80 Display Hinge Kit spare partnumbers 22 display panel product description 1 display rear cover Spare partnumber 22 28 display specifications 111 Driver Recovery DVD creating 101 using forrestore 104 drives preventing damage 32 DVD ROM drive specifications 115 DVD RW SuperMulti DL Drive specifications 114 E electrostatic discharge 33 embedded numeric keypad identifying 10 esc key identifying 10 Ethernet product description 2 external media cards product description 3 external monitor port 12 F fll recovery 99 104 fan removing 65 Spare part number fingerprint reader identifying 10 fingerprint reader assembly removal 58 Spare part number fn key identifying 10 function keys identifying 10 18 28 18 28 58 G graphics product description 1 grounding equipment and methods 35 H hard drive precautions 32 product description 2 removing 39 spare part numbers 18 23 specifications 112 Hard Drive Hardware Kit spare part number 23 28 hard drivelight 12 hard drive recovery 99 104 hard drive identifying 11 HDMI port identifying 13 headphone audio out jack 13 heat sink removal 72 spare part number heat sink assembly spare part number hinge removal 53 80 HP PC Hardware Diagnostics UEFI downloading 87 93 97 using 87 HP Recovery Disc Creator using 101 HP Recovery partition checking for presence 104 using forrecov
98. nformation using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC 295 E NOTE If the Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 100 3 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Performing a system recovery 99 Using Windows operating system media purcha
99. nstall the top cover 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts RTC battery Description RTC battery Spare part number 759981 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 37 b Service door see Service door on page 38 c Hard drive see Hard drive on page 39 d Keyboard see Keyboard on page 47 e Top cover see Top cover on page 54 Remove the RTC battery 1 Position the computer upright 2 Using a flat tool pry the battery out of the socket 1 3 Remove the battery from the socket 2 Reverse this procedure to install the RTC battery Component replacement procedures 57 Fingerprint reader assembly Description Spare part number Fingerprint reader assembly includes cable bracket and bezel 768200 001 Before removing the fingerprint reader assembly follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on
100. nt is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile mem
101. nu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Using MultiBoot 91 92 Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom
102. o must be printed on a flag label The flexible cord must be Type HVCTF 3X1 25mm 2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mme conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 123 16 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully A NOTE Materials Disposal This HP product contains mercu
103. oard backlit for use only in models in Latin America 767476 171 B Keyboard backlit for use only in models in Saudi Arabia 767476 201 B Keyboard backlit for use only in models in Brazil Sequential part number listing 27 Spare part CSRflag Description number 767476 211 B Keyboard backlit for use only in models in Hungary 767476 251 B Keyboard backlit for use only in models in Russia 767476 261 B Keyboard backlit for use only in models in Bulgaria 767476 271 B Keyboard backlit for use only in models in Romania 767476 281 B Keyboard backlit for use only in models in Thailand 767476 291 B Keyboard backlit for use only in models in Japan 767476 A41 B Keyboard backlit for use only in models in Belgium 767476 AB1 B Keyboard backlit for use only in models in Taiwan 767476 AD1 B Keyboard backlit for use only in models in South Korea 767476 B31 B Keyboard backlit for use only in models in the Netherlands and Europe 767476 B71 B Keyboard backlit for use only in models in Sweden and Finland 767476 BA1 B Keyboard backlit for use only in models in Slovenia 767476 BB1 B Keyboard backlit for use only in models in Israel 767476 BG1 B Keyboard backlit for use only in models in Switzerland 767476 D61 B Keyboard backlit for use only in models in India 767476 DB1 B Keyboard backlit for use only in models in Canada English 767476 DD1 B Keyboard b
104. of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to
105. on junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400 V Rem
106. ools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact
107. ormation You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing soft
108. ory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f Ifan Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Chan
109. oving DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Service considerations 33 34 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service t
110. ow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 88 Chapter8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ET NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 mo N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Fol
111. process helps you restore the operating system as well as drivers software and utilities 104 Chapter11 Backup and recovery in Windows 7 To initiate recovery using a Windows 7 operating system DVD ET NOTE This process takes several minutes 1 If possible back up all personal files 2 Restartthe computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer S moms ow Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 105 12 Backup and Recovery in Ubuntu Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see Performing a system recovery on page 107 2 As you add files routinely create a backup of your system and personal
112. ps PM2 5x3 0 screw 2 that secures the WWAN module to the computer The edge of the module opposite the slot rises away from the computer Component replacement procedures 45 4 Remove the WWAN module 3 by pulling the module away from the slot at an angle ET NOTE WWAN modules are designed with a notch to prevent incorrect insertion A NOTE Ifthe WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Keyboard ET NOTE Fora detailed list of available keyboards see Sequential part number listing on page 25 Description Spare part number Keyboard no backlight 767470 xxx Keyboard backlit 767476 xx1 Before removing the keyboard follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system u Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the service door see Service door on page 38 Remov
113. r complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures 33 Ef NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 14 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 53 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement 50 Chapter6 Removaland replacement procedures for Authorized Service Provider parts Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining display subcomponents you must remove the entire display assembly from the computer See Display assembly on page 76 for more information about removing the display assembly in its entirety Before removing display subcomponents while the display assembly is still
114. r in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe following components a Battery see Battery on page 37 b Service door see Service door on page 38 c Hard drive Hard drive on page 39 d Keyboard see Keyboard on page 47 Remove the top cover 1 Position the computer upside down with the front toward you 2 Removethe 6 rubber screw covers and 9 Torx T8M2 5x5 0 screws that secure the top cover to the computer 3 Removethe 1 Phillips PM2 5x3 0 screws that secure the top cover to the computer e u ee a 4 Position the computer upright and open it as far as possible 54 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the 8 Torx T8M2 5 6 0 screws from the top of the top cover 6 Disconnect the following cables from the system board 1 Power button board cable 2 Touchpad board cable 3 Fingerprint reader cable 4 Function board cable Component replacement procedures 55 7 Pry the top cover off the computer to disengage it Lift the top of the top cover 1 and the lift the top cover up and remove it from the computer 2 Reverse this procedure to i
115. r information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f 11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory 331 ET NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 100 Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for step
116. recautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement procedures preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silic
117. res speaker sound 5 Keys Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 mm Windows key Windows 8 Returns you to the Start screen from an open app or m the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Displays options for a selected object 7 num Ik key Chapter 2 External component identification Turns the embedded numeric keypad on and off when pressed in combination with the fn key Bottom Component 1 Vent Description Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine opera
118. run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive ET NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 93 b Hard drive c BIOS 2 Use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Driver
119. run write data to this customer and NIC from DOS memory and is accessible firmware available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the A utility is required for not firmware code factory Code is updated writing data to this customer keyboard when the system BIOS is memory and is accessible mouse amp updated available on the HP battery website Writing data management to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes No Yes Stores Programmed by the Data cannot be written Presence per memory memory memory vendor to this memory when Detect SPD module module the module is installed configuration 128 Bytes information in a PC The specific data programma write protection bl e not method varies by customer memory vendor accessible System BIOS 4to5 Yes Yes Store system System BIOS code is A utility is required for MBytes BIOS code and programmed at the writing data to this PC factory Code is updated memory and is configuration when the system BIOS is available on the HP data updated Configuration website Writing data data and settings are to this ROM in an input using the F10 setup inappropriate manner utility or a custom utility can render the PC nonfunctional Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Managemen
120. ry in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 o 995 Ef NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 124 Chapter 16 Recycling 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure Display 125 6 Remove the display panel assembly 2 from the display enclosure
121. s on restoring files and folders To recover your information using Automatic Repair follow these steps 98 Chapter 10 Backup and recovery in Windows 8 A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer or From the Start screen type pc and then select This PC A NOTE Ifthe Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 100 3 Ifthe Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions ET NOTE For additional information on recovering i
122. s pages Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI select models only 93 9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory D Ef NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup 3 E NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is
123. scription Spare part number 1 Display bezel For use in models with a webcam 768194 001 For use in models without a webcam 768195 001 2 Webcam module 767457 001 Microphone module 773563 001 Display components 21 Item Description Spare part number 3 Display panel raw Flat 768206 001 4 Display Hinge Kit includes left and right hinges 768202 001 5 WLAN antennas not spared separately Included in Display Rear Cover kit 768192 001 6 WWAN antennas not spared separately Included in Display Rear Cover kit 768192 001 7 Display webcam cable assembly not spared separately Included in Cable Kit 768196 001 8 Display rear cover includes wireless antennas 768192 001 Cable Kit Item Description Spare part number Cable Kit 768196 001 1 Display webcam cable 2 Power cable 3 1 0 board cable 22 Chapter 3 Illustrated parts catalog Mass storage devices Description Spare part number Hard drives 1 TB 5400 rpm 7 mm 762990 001 750 GB 5400 rpm 7 mm 752099 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 128 GB Solid state drive 767453 001 120 GB Solid state drive M 2 768055 001 Hard Drive Hardware Kit includes hard drive bracket and screws not illustrated 768201 001 Miscellaneous parts Description Spare part number
124. sed separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating system DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is impor
125. sor Intel HD Graphics 4400 4210U 1 7 GHz 2 7 GHz Core Turbo processor Intel HD Graphics 4400 Intel Core i3 processors Dual Core 4th generation 3 MB L3 cache 4030U 1 9 GHz processor Intel HD Graphics 4400 4005U 1 7 GHz processor Intel HD Graphics 4400 Intel Celeron processor 2 MB L3 cache 2957U 1 4 GHz processor Intel HD Graphics Chipset Integrated with processor Graphics Integrated UMA See processor category Panel LVDS flat 33 8 cm 13 3 inch anti glare HD 1366x768 200 nits 3 6 mm 1 or 2 WLAN antennas 33 8 cm 13 3 inch anti glare HD 1366x768 200 nits 3 6 mm 1 or 2 WLAN antennas WWAN camera 33 8 cm 13 3 inch anti glare HD 1366x768 200 nits 3 6 mm 1 or 2 WLAN antennas camera 33 8 cm 13 3 inch HD 1366x768 3 6 mm touchpanel 1 or 2 WLAN antennas camera Windows 8 1 only Memory Two customer accessible memory module slots supporting up to 16 GB of RAM Supports dual channel memory PC3L 12800 1600 MHz DDR3L SODIMMs Supports the following configurations e 16384MB 8192 x 2 dual channel e 12288 MB 8192 4096 dual channel e 8192 MB 8192 x 1 e 8192MB 4096 x 2 dual channel e 6144 MB 4096 2048 dual channel e 4096 MB 4096 x 1 Category Description e 2048 MB 2048 x 1 Primary storage Supports 7 mm 2 5 in SATA hard drives with HP 3D DriveGuard Customer accessible Supports the following drives e 1 TB 5400 rpm e 750 GB 5400 rpm e 500 GB 7200 rpm e 500
126. ss a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam Using a utility from the A utility is required for configuration device manufacturer that writing data to this and firmware can be run from Windows memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the flash 120 Chapter 14 Statement of Volatility Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when t
127. t USB Disk On Key and press enter ET NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the previous steps If no data should be saved from the computer use the tab key to select Yes Press enter to begin the recovery process After the files are copied to the system follow the on screen instructions Remove everything and reinstall Ubuntu Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain 108 Chapter12 Backup and Recovery in Ubuntu Linux You can init
128. t is programmed at the configured to enforce Engine Engine Code factory Code is updated HW protection to block Firmware Settings via Intel secure firmware all direct read write present only in Provisioning update utility Unique access to this area An models ending DataandiAMT Provisioning Data can be Intel utility is required in a p or w or third party entered at the factory or for updating the with Intel data store by an administrator using firmware Only Centrino Pro the Management Engine firmware updates technology MEBx setup utility The digitally signed by Non volatile memory usage 119 third party data store Intel can be applied contents can populated using this utility by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required for Bluetooth factory Tools for writing writing data to this configuration data to this memory are memory and is made and firmware not publicly available but available through can be obtained from the newer versions of the silicon vendor driver if the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the A utility is required for EEPROM configuration factory Tools for writing writing data to this and calibration data to this memory are memory and is data not made public typically not made available to the public unle
129. t replacement procedures 73 74 Power connector and cable Description Spare part number Power connector and cable includes bracket 768197 001 Before removing the power cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 37 5 Remove the following components a Service door see Service door on page 38 b Keyboard see Keyboard on page 47 c Hard drive Hard drive on page 39 d Topcover see Top cover on page 54 Remove the power cable 1 Disconnect the cable from the system board 1 2 Remove the 2 Torx T8M 2 5x5 0 screws 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Liftthe bracket from atop the power connector 3 and then lift the power cable from the computer 4 Reverse this procedure to install the power cable Component replacement procedures 75 76 Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents The entire display hinge up is not spared
130. tant to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 100 Chapter 10 Backup and recovery in Windows 8 11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applic
131. text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 97 10 Backup and recovery in Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use 295 ET NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up you
132. tion 2 E P Service door Provides access to the hard drive bay the wireless LAN WLAN module slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant in Windows 8 from the Start screen select the HP Support Assistant app To access Help and Support in Windows 7 select Start Help and Support 3 b Battery release latches 2 Releases the battery Bottom 11 Component Description 4 Battery bay Holds the battery 5 SIM slot Supports a wireless subscriber identity module SIM The B SIM slot is located under the service door Front Component Description 1 Hard drive light e Blinking white The hard drive is being accessed s e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Memory card reader Reads optional memory cards that store manage share or access information Left Component Description 1 B Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as
133. ts through the hole in the ledge 1 on the display enclosure Disconnect the cable from the module 2 and then gently pull the module away from the double sided tape on the display enclosure 3 The webcam module is available using spare part number 767457 001 The microphone module is available using spare part number 773563 001 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 6 If it is necessary to remove the display panel from the enclosure remove the 4 Phillips PM1 6x2 5 screws 1 that secure the panel to the display enclosure and then lift the top of the panel upward 2 The raw display panel is available using spare part number 768206 001 7 Rotate the display panel all the way over 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel 3 from the enclosure Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel Component replacement procedures 53 Top cover 39 Ef NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover for use in models with a fingerprint reader includes touchpad 768213 001 Top cover for use in models without a fingerprint reader includes touchpad 773562 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off o
134. unctionality See http windows microsoft com en us windows7 get know windows 7 for details Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents DPE ou 21 i eee EDU E NES 1 2 Extermal component IMentiTICallOl occi ooo ope ro E Eust a
135. version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update ET NOTE f you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps i 2 3 5 From the Start screen type file and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 84 Chapter7 Computer
136. vice on page 87 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 87 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communic
137. vider parts 2 w b5w Release the antenna cables from the clips on the computer Position the computer upright and open Disconnect the display cable from the system board 1 Remove the display cable and antennas 2 from the clips in the base enclosure 3 Remove the 4 Phillips PM2 5x5 0 screws 4 from the display hinges Component replacement procedures 77 7 Liftthe display assembly straight up and remove it 5 A CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 8 If you need to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 5x4 0 screws 2 in the bottom corners of the display bezel 9 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure ET NOTE Make sure the hinges are not bent see hinge position in following image when you remove the bezel 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 10 11 Remove the display bezel 6 The display bezel is available using spare part number 768194 001 for models with a webcam and 768195 001 for models without a webcam Display bezel mylar screw covers are available in the Ru
138. ware running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support 102 Chapter 11 Backup and recovery in Windows 7 To create a backup using Windows Backup and Restore ET NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory ET NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using
139. with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Service considerations 35 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replace

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