Testing Results
Contents
1. 19 Ascom Troubleshooting 28 Ascom Technical Support 28 ShoreTel Technical Support 28 Document and Software Copyrights 29 T Ed 29 29 Company Information eere 29 This Application Note describes the configuration process necessary to provide interoperability between ShoreTel Unified Communications solution and Ascom wireless 175 VoWiFi Session Initiation Protocol SIP handsets Specific calling features tested and verified to operate correctly include attended unattended transfer conference call participation conference call add drop conference call creation multiple call appearances caller ID operation call forwarding unconditional call forwarding on busy call forwarding clear pick groups call pickup bridged appearances voicemail MWI hold and return from hold Features and Benefits Ascom 175 VoWiFi handsets e Ruggedized handset e Professional messaging e Standards based e Large display e Personal alarming e Longest industry talk time Ascom Overview and Contact Sales support for the Ascom 175 VoWiFi handset can be obtained through the following For local US Canada e Phone 1 877 71 ASCOM or 1 877 712 7266 e Internet http www ascom us us en index us products solutions sales us htm for your Regional Sales Director e2. Navigate to the Device gt General configuration page by clicking Device and then General Ensure that the Replace Call Rejected with User Busy field value is set to Enable If this value is not set correctly certain calling features such as transfer will not operate properly This setting should be repeated for each Ascom 175 VoWiFi handset being provisioned Edit parameters for 1 03 Device io BH System e A on B 5 c ge D a Device 4 Unite i4 Message centre 8 4c Audio ij C Ut 5 73 Presence fy Location E E Normal fy In Charger f y Profile 2 fey Profile 3 E E Profile 4 E E Profile 5 fey Profile 6 f y Profile 7 fy Profile 8 fy Profile 9 H Protocols i il Shorelel Mame Max number of call completions Vibrate during call Emergency number Dial pause time Time zone LOD contrast Voice mail number Phone made Backlight timeout LInread message reminder Message reminder interwal Administration user name Administration password Value e Vibrate only on urgency messages a Level 8 default Personal 20 Disable T admin SESE RE RE Ek Replace Call Rejected with User Busy MTF server lr 20 106 101 960 Stewart Drive Sunnyvale 94085 USA Phone 408 34l 3400 1877 8 US HURE Fax 1 408 381 3933 www ShoreTel com 24 Navigate to the Device gt Unite configuration page by clicking Device and then Unite Confi
3. NT Update Ringdown Delay sec RR Client User ID iBoardRoom Trunks d Client Password LLLI Switches 1 Call Control Voice Mail Password seem osoo Must Change On Next Login o Account Codes p Bridged Call SIP Password 02020220222 o Hunt Groups Email Address IBoardRoom 2yourcompany com o Paging Groups Pickup pei Conference Bridge Route Points a N o Supported Codecs v tie User ID IBoardRoom 2yourcompany com o Options Voice Mail Password jaeeeesee e Auto Attendant Menus e Workgroups d Schedules x amp 1998 2007 ShoreTel Inc All rights reserved v http 10 23 102 129 shorewaredirector user_list asp a Internet 100 Figure Il Individual User SIP Settings There 1s no default SIP Password it is masked with the appearance that there 1s but don t be confused to think that there s a default password You can modify it to any value you wish but be certain to note what you changed it to as you will need it when configuring the 175 VoWiFi handset parameters Save your changes SIP Profiles ShoreWare Director s Call Control section contains an SIP Profiles option ShoreTel 8 comes standard with a System and ShorePhoneIP8000 SIP profiles they cannot be deleted only disabled By default the Ascom 175 VoWiFi handsets utilize the System
4. a Internet 10095 Figure 6 Shorebear Switch Built in Capacity Sites Settings The next settings to address are the administration of sites These settings are modified under the ShoreWare Director by selecting Administration then Sites Figure 7 ShoreWare Director Windows Internet Explorer http 10 23 102 129 shorewaredirector MainFrame asp lt ive Se G ShoreTel p gt gt gt D a Shoreware Director fh EJ i Tools ShoreWare Director Add new site in Argentina Go Build 13 8 7301 0 Logoff Administrator Site Country Area Code Bandwidth Switches Servers SSS Headquarters United States of America 408 1500 6 E vro iis dee ees Remotes United States of America 408 1500 Remotes Trunks UK United Kingdom 1728 1500 1 IP Phones Switches Call Control Voice Mail Auto Attendant Personal Call Manager System Directory Application Servers Conference Bridges IM Servers Sites System Parameters Preferences Maintenance Quick Look Voice Mail Servers Switch Connectivity Conference Ports Event Log Services Event Filters http 10 23 102 129 shorewaredirector sites_list asp L Internet R 100 Figure 7 sites ShoreTel 960 Stewart Drive Sunnyvale 94085 USA Phone 1 408 391 3900 41877 60SHORE Fax 1 408 381 3933 www shorelel com H Thi
5. ShoreTel Product ShoreTel Ascom 175 TPP APP NOTE TPP 10104 Date June 2010 System version ShoreTel 10 1 Abstract The Ascom 175 VoWiFi handset is a wireless 802 11 telephone available in three versions the Protector the Medic and the Messenger model The Protector and Medic versions include mobile alarming text messaging and voice services The Messenger version includes text messaging and voice services only AII versions are robust units designed to function in tough environments Combining ShoreTel IP PBX together with Ascom 175 VoWiFi handsets allows our customers the opportunity to utilize ShoreTel s unique distributed call control architecture and Ascom s rugged feature rich wireless 175 handsets Table of Contents OVERVIEW Features Benefits Ascom Overview and Contact Ascom Product Information Architecture Requirements Certification and Limitations Version Support eui Certification Testing Results Summary Table 1 Basic Test Table 2 Extended Feature Test Cases Overview Configuration Overview 7 ShoreTel Configuration 7 Ascom Configuration
6. Proxy Switch 1 2 will only be shown if proxy resources have been enabled on the switch ShoreTel Stewart Drive Sunnyvale CA 94080 USA Phone 408 331 3900 1 877 80S H RE Fax 1 408 3313333 www shorelel com TN see NOTE Currently the Virtual IP Address SIP Proxy should not be configured for use with the 175 VoWiFi handsets as the 175 requires that the SIP Call Manager and SIP Proxy be on the same ShoreGear switch The Admission Control Bandwidth defines the bandwidth available to and from the site This is important as SIP endpoints may be counted against the site bandwidth See the ShoreTel Planning and Installation Guide for more information about this ShoreTel 8 now adds 10 CODECS by default These CODECS can be grouped as Codec Lists and defined in the sites page for Inter site and Intra site calls See the ShoreTel 8 Server Release Notes for more information The default settings will work properly with the Ascom 175 VoWiFi handsets Creating SIP Extension You need to create a user extension for the 175 VoWiFi handset This is accomplished from ShoreWare Director by selecting Administration followed by Users then Individual Users This action will bring up the Individual Users screen at the top of the page To the right of Add new user at site select the site you wish to create the user in from the drop down menu and select Go Figure 9 gt ShoreWare Dire
7. profile In order to optimize the functionality you will need to add a custom profile This is accomplished from ShoreWare Director by selecting Administration followed by Call Control then SIP Profiles This action brings up the SIP Profiles screen At the top of the page below the SIP Profiles List select the New radio button as shown in Figure 12 Shorelel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 3 1 3333 www ShareTelcam _15 ShoreWare Director Windows nternet Explorer lt gt http 10 3 0 10 shorewaredirector MainFrame asp v t X IL Search Pe o ShoreTel p we j shoreware Director ShoreTel ShoreWare Director Build 13 9 1111 0 Logoff Administrator Administration e Users e Trunks e IP Phones gt Switches Call Control Account Codes Bridged Call Appearances Hunt Groups Paging Groups Pickup Groups Route Points Supported Codecs Codec Lists SIP Profiles Options Voice Mail Auto Attendant Menus Workgroups Schedules Call Manager System Directory Application Servers Conference Bridges IM Servers Sites System Parameters Preferences e oo 6 9 0 6 6 6 lt fp gt dA b Page Cj Tools SIP Profiles Help 51 Profiles List Profiles List 0
8. Email techsupport ascomwireless com for Technical support For international customers e Internet www ascom com ws and select your country of interest to find local sales and support contact information ShoreTel Stewart Drive Sunnyvale CA 94080 USA Phone 408 281 3 00 1 877 80S H RE Fax 1 408 3313333 www shorelel com Ascom Product Information 175 VoWiFi SIP handsets the Protector Medic and Messenger models of Ascom 175 shown below Architecture Overview The network diagram shown below illustrates the testing environment used for compliance testing The network consists of a ShoreTel ShoreWare Director a ShoreTel Personal Call Manager three different models of ShoreTel IP telephones IP110 IP230 and IP560 three Ascom wireless 175 handsets one non wireless non IP telephone and a wireless network infrastructure providing network services such as Dynamic Host Configuration Protocol DHCP Trivial File Transfer Protocol TFTP and an access point AP ShoreTel 960 Stewart Drive Sunnyvale 94085 USA Phone 1 408 391 3900 41877 60SHORE Fax 1 408 381 3933 www shorelel com ShoreTel IP 110 PC running PC running ShoreTel Personal Shoreware CallManager ShoreTel Director softphone IP 230 ShoreTel IP 560 Analog ShoreGear Phone Figure Testing Environment Requirements Certification and Limitations Ascom Portable Device Manager PDM requirements i
9. LifeSize 524 HQ LifeSize 524 Headquarters Executives Professional 524 524 o Bridged Call Remote Analog 2 Headquarters Executives Personal 541 541 sp sitar Remote Fax Remotes Executives Personal 587 o Paging Groups RM Cisco 522 Headquarters Executives Operator 522 522 o Pickup Groups RM Cisco 523 RM Cisco 523 Remotes Executives Operator 523 523 o Route Points RM IP560 521 RM IPS60 521 Remotes Executives WG Agent 521 521 E RM Lifesize 586 Headquarters Executives Personal 586 586 o SIP Profiles sipp527 sipp527 Headquarters Executives Professional 527 527 o Options srilatha 2tangella Headquarters Executives Personal 582 582 Voice Mail Srilatha Tangella Headquarters Executives Personal 581 581 p er Test Headquarters Executives Personal 820 820 Workgroups VM Only Remotes Executives Personal 552 552 v Schedules _ lt x http 10 23 102 129 shorewaredirector user_list asp amp Internet 8 10095 Figure d Trunk Groups Settings ShoreTel 960 Stewart Drive Sunnyvale 94085 USA Phone 1 408 391 3900 41877 8 US HURE Fax 1 408 381 3933 www shorelel com This action brings up the Users Edit Users screen Figure 10 gt ShoreWare Director Windows Internet Explorer IS http 10 3 0 10 shorewaredirector MainFrame asp mM X i Sea p ShoreTel w od ShoreWare Director ShoreTel ShoreWare Director Build 13 9 1111 0
10. Logoff Administrator Administration e Users Individual Users User Groups Class of Service Anonymous Telephones Extension Lists Batch Update Utility Call Handling Mode Defaults Trunks IP Phones Switches Call Control E o Account Codes o Bridged Call Appearances Hunt Groups Paging Groups Pickup Groups Route Points Supported Codecs Codec Lists SIP Profiles Options e Voice Mail e Auto Attendant Menus e Workgroups Schedules ogo oo 6 6 6 6 lt Users Edit User dA Page Cj Tools w General First Name Last Name Number License Type Caller ID C DID PSTN Failover User Group Site Language Home Port Current Port Jack Personal Options Distribution Lists Hel modified Refresh this page gt Workgroups i75 voWiFi 199 Extension and Mailbox e g 1 408 331 3300 A DID Range 14082120655 4082120655 None v Executives Go to this User Group Sunnyvale TPP Lab English US 9 IP Phones Any IP Phone _ Ports SoftSwitch v Internet R 100 Figure 0 Adding Editing Users Define the First Name and Last Name as you deem appropriate ShoreWare Director will auto assign the next
11. Schedules i e Personal Call 100 SIP Proxy v m zm __ System Directory 4 5 SIP Trunks v P04 Application Servers Conference Bridges 5 Available e Pes z IM Servers 6 Conference v ow P06 fr e Sites System 7 Conference v P07 Parameters T e Preferences 8 Conference v POS Maintenance 9 Conference i bi das me E Quick Look 10 Conference v P10 U e Voice Mail Servers s z Switch Connectivity 11 Conference v P11 e Conference Ports as Event Log 12 Edit he HQ HQ Analog e Services e Event Filters 1998 2007 ShoreTel Inc All rights reserved v LT lt gt http 10 23 102 129 shorewaredireckor switch list asp d amp Internet 9 10095 Figure Edit Switches If the ShoreGear switch that you have selected has built in capacity 1 e ShoreGear 50 90 220T 1 E1 etc for IP phones and SIP trunks you can also remove 5 ports from the total number available to provide the 100 SIP Proxy configuration necessary Figure 6 Note Every 5 ports you remove from the total available will result in 100 SIP Proxy ports being made available One dedicated ShoreGear 120 switch can act as a proxy for the entire site and support up to 2400 SIP phones ShoreTel 960 Stewart Drive Sunnyvale 94085 USA Phone 1 408 391 900 1877 8 US HURE Fax 1 408 381 3933 www shorelel com 10 ShoreWare Director Window
12. available Number 1 e extension but you can modify it to any available extension Define the License as needed in this example we chose Extension and Mailbox although it s not necessary to have a mailbox Define the proper User Group and set the Home Port to Any IP Phone Note If you configured the License for Extension Only you cannot select Any IP Phone but instead must set the Home Port forthe SoftSwitch selection Save your changes then scroll down to the SIP Password section Figure 11 ShoreTel 960 Stewart Drive Sunnyvale 94080 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www shorelel com 14 2 ShoreWare Director Windows Internet Explorer G http 10 23 102 129 shorewaredirector MainFrame asp v 5 X arch mM pi ShoreTel j gt shoreware Director fay B iC Tools m pr VV city J V C v Shorelel C Allow Use of Soft Phone ShoreWare Director E Allow Phone API Build 13 8 7301 0 Logoff Administrator Allow Mobile Call Manager ini 1 serena Prompt for Password First Time Only Always 5 niii Delayed Ringdown o Class of Service Eiasinn o Anonymous j M cs ceri RR External Number e g 9 1 408 331 3300
13. of this publication may not be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without prior written authorization of ShoreTel Communications Inc ShoreTel Inc reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage including consequential caused by reliance on the materials presented including but not limited to typographical arithmetic or listing errors Trademarks The ShoreTel logo ShoreTel ShoreCare ShoreGear ShoreWare and ControlPoint are registered trademarks of ShoreTel Inc in the United States and or other countries ShorePhone 15 a trademark of ShoreTel Inc in the United States and or other countries All other copyrights and trademarks herein are the property of their respective owners Disclaimer To be ShoreTel Certified means that Technology Partner s product will interoperate with the ShoreTel system but ShoreTel does not certify that the features or functionality of Technology Partner s product will perform as specified by Technology Partner nor that Technology Partner s product will meet your specific application needs or requirements To inter operate means that Technology Partner s product 15 able to exchange use and share information with the ShoreTel system Company Information ShoreTel Inc 960 Stewart Drive Sunnyvale California 94085 USA 1 408 331 33
14. terminated on the ShoreTel Pass Dial by Name Auto Attendant menu and that you can transfer to the desired extension using the Dial by Name feature Auto Attendant Menu Verify that calls are properly terminated on the ShoreTel Pass checking Voice Mail Auto Attendant menu and that you can transfer to the mailbox Voice Mail Login Extension ShoreTel Stewart Drive Sunnyvale CA 94080 USA Phone 408 331 3900 877 80SHORE Fax 1 408 3313333 www shorelel com ID JDescipin CSC WNteST Initiate call to a Hunt Initiate a call from DUT and verify that calls route to the Group proper Hunt Group and are answered by an available hunt group member with audio in both directions using G 729 and G 711 codecs Initiate call to a Initiate a call from DUT and verify that calls route to the Pass Workgroup proper Workgroup and are answered successfully by an available workgroup agent with audio in both directions using G 729 and G 711 codecs Hunt Group Member Verify that incoming calls to a hunt group can be Pass answered properly when DUT is a member of the hunt group Workgroup Agent Verify that incoming calls to a workgroup can be Pass answered properly when DUT is an agent of the workgroup destination ShoreTel Converged Verify that calls are properly forwarded to the ShoreTel Pass Conferencing Server Converged Conferencing Server and it properly accepts the access code and you re able to partic
15. 00 1 408 331 3333 fax Shorelel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam 29
16. IP Address i stem dmm E t iss Proxy Switch 1 Ho sG90 q Proxy Switch 2 None d Maintenance Emergency Number List e Quick Look e Voice Mail Servers Trunk Access Code Required 1911 E Switch Connectivity Conference Ports Edit IP Phone Address Map e Event Log e Services Event Filters 1998 2007 ShoreTel Inc All rights reserved Mi M lt gt Done internet 100 Figure 8 Site Screen SIP Proxies The Virtual IP Address parameter is a new configuration parameter with ShoreTel 8 This Virtual IP Address is an IP address that can be moved to a different switch during a failure For each site that supports SIP extensions one Virtual IP Address is defined that will act as the SIP Proxy for the site This IP address must be unique and static The ShoreTel server will assign this Virtual IP Address to the ShoreGear that is configured as SIP proxy for the site Two ShoreGear switches can be configured as SIP proxy servers for redundancy and reliability purposes If the primary proxy server goes down the other proxy switch will take over the Virtual IP Address Due to this Virtual IP Address mechanism SIP phones will not know if the proxy switch goes off line Note If you choose not to define a Virtual IP Address you can only define one proxy switch and there is no redundancy or failover capabilities The switches available in the
17. Internal call number length 0 Unite i Message centre a Audio aS LI 88 425 Presence E Location Normal aS In Charger H E Profile 2 E E Profile 3 Profile 4 Profile 5 aS Profile 6 E 2 Profile 7 E E Profile 8 Profile 9 BH Protocols ShoreTel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam 26 Navigate to the Protocols gt SIP configuration page by clicking Protocols and then SIP Configure the following information and then click OK The SIP proxy password field must match the Media Server Extension password configured on ShoreTel IP PBX Once the information has been configured the PDM reports the information as 958 After clicking OK pick up the telephone from the PDM cradle in order to reboot the handset and activate the new configuration Repeat Steps 1 8 for each Ascom 175 portable handset being provisioned but modify the appropriate extension fields to avoid duplication The following screen shot shows SIP proxy IP address 172 20 106 114 SIP proxy password 123456 SDP media mode attribute Media Attribute Edit parameters for 1 03 Device Ss BoD System Mame value EL Device SIP proxy IP address EL Audio Secondary SIP proxy IP address 0 0 0 0 cS ee UI SIP proxy listening port 0 SIF proxy ID Gy Location SIP proxy password E Norma
18. Stewart Drive Sunnyvale 94085 USA Phone 408 34l 3400 1877 8 US HURE Fax 1 408 381 3933 www ShoreTel com dus Navigate to the Device gt User configuration page by clicking Device and then User Configure the following parameters The User display text field does not need to be the extension assigned to the handset This field can hold a 32 character alpha numeric value which can display proper names Repeat this process for each Ascom 175 VoWiFi handset being provisioned and modify the parameters to be unique per handset The following screen shot shows User display text 1703 Endpoint number 1703 Endpoint ID Test Phone Edit parameters for 1 03 Device io H System Name E ao Device Automatic key lock poor User t Phone lock code General User display text Unite Rotate new messages iH 4 Message centre Active system 8 02 Audio Direct off hook From charger Es UI Endpoint number Endpaint ID 4 4 Location E E Normal GS In Charger H Profile 2 fH Profile 3 E E Profile 4 E Profile 5 E E Profile 6 H E Profile 7 E Profile 8 E E Profile 9 H E Protocols GS Hat keys fH Services i E Alarm H E Push To Talk Shorelel Value Disable seek Disable Disable 1r 3 Test Phone 960 Stewart Drive Sunnyvale 94085 USA Phone 408 34l 3400 1877 8 US HURE Fax 1 408 381 3933 www ShoreTel com
19. ctor Windows Internet Explorer y http 10 23 102 129 shorewaredirector MainFrame asp Y X Ii ShoreTel z 1 7 gt gt shoreware Director E mh Page Tools ShoreTel 1 ShoreWare Director Add new user at site Headquarters Go lt Q Build 13 8 7301 0 Show page 1 538SIPp VM Only Ale 24 Records 25 per page Logoff Administrator PUR ea ENS First Name Last Name Site User Group Client Type Extension Mailbox e Users 538SIPp Headquarters Executives Personal 538 538 o Individual Users 594 Headquarters Executives Personal 594 594 User Groups 595 595 Remotes Executives Personal 595 595 Always VM Headquarters Executives WG Supervisor 551 551 Telephones HQ Headquarters Executives Operator 540 540 o Extension Lists HQ HQ Analog Headquarters Executives Personal 557 o Batch Update HQ 589 Headquarters Executives Personal 589 589 B ce dling HQ Hitachi 580 Headquarters Executives Operator 580 580 Mode Defaults HQ IPP 230 Headquarters Executives Personal 585 585 e Trunks HQ Cisco 525 HQ Cisco 525 Remotes Executives WG Agent 525 525 IP Phones HQ IP230 528 HQ IPS60 528 Headquarters Executives WG Supervisor 528 528 e Switches e Control HQ IP560 520 HQ IP560 520 Headquarters Executives WG Supervisor 520 520 o Account Codes HQ
20. dquarters 56 90 10 23 102 100 00 10 49 07 27 CE 1 25 13 Call Control i 220 T1A Headquarters Headquarters SG 220T1A 10 23 10 112 00 10 49 04 5 8 0 60 0 e Voice Mail Remote e Auto Attendant PR Remotes Remotes T1 10 87 0 207 00 10 49 05 92 BF 0 0 0 Menus Remote e Workgroups SG 50 Remote SG 50 Remotes Remotes SG 50 10 23 102 109 00 10 49 07 3F SF 1 20 0 e Schedules e Personal Call Remotes Remotes Remotes Remotes Sw 10 23 102 106 0 0 0 Manager RM SG80 RM SG80 Remotes Remotes 40 8 10 23 102 102 00 10 49 00 48 38 2 t 5 System Directory SG 90 BRI SG 90 BRI UK Headquarters SG 90BRI 10 23 102 125 00 10 49 07 4E 1C 0 30 0 oe Shared PRI Headquarters Headquarters 50 22071 10 23 79 235 00 10 49 09 55 03 3 100 0 e IM Servers 9 SoftSwitch SoftSwitch Headquarters Headquarters SW 10 23 102 129 0 0 0 e Sites Total 7 240 18 System Parameters e Preferences 1998 2007 ShoreTel Inc All rights reserved Maintenance e Quick Look e Voice Mail Servers e Switch Connectivity e Conference Ports e Event Log e Services e Event Filters v lt lili 2 http 10 23 102 129 shorewaredirector switch list asp a ee Internet 9 100 Figure 4 Administration Switches ShoreTel 960 Stewart Drive Sunnyvale 94085 USA Phone 1 408 391 3900 41877 60SHORE Fax 1 408 381 3933 www shorelel com This action brings up the Switches screen From the Switches screen simply
21. e Ascom 175 VoWiFi handsets This completes all of the ShoreTel configuration parameters necessary to install the Ascom 175 VoWiFi handsets Shorelel Stewart Drive Sunnyvale CA 94080 USA Phone 408 281 300 1 877 80S H RE Fax 1 408 331 3333 www shorelel com 18 Ascom Configuration The following steps detail the configuration process for the Ascom 175 VoWiFi handset using the Ascom Portable Device Manager PDM Windows based application Launch the PDM application from the computer that has the application installed and has the cradle physically attached via a USB cable Before the user 15 presented with the following screen a login is required See Section 10 3 for administration and configuration information on the PDM After the user has logged onto the the following screen is displayed showing the devices found in the database Since no devices have been plugged into the PDM none are shown at this time ShoreTel Ascom Ascom WinPDM File Cewice Number Template Settings Help Devices Numbers Templates re amp New Edit Delete Device types Search For fo in Show all Number Device type Parameter v Device ID online Status ShoreTel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam 19 Once an Ascom 175 portable handset is placed int
22. er UAC Schedules ESSE Voice Encoding and Quality of Service Manager System Directory Maximum Inter Site Jitter Buffer 50 Application Servers i Conference Bridges DiffServ ToS Byte 0 255 0 Admission control algorithm assumes RTP header compression is being used C Enable Media Encryption Figure 3 Call Control Uptions Screen ShoreTel 960 Stewart Drive Sunnyvale 94080 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www shorelel com e If this is an upgrade from previous ShoreTel versions you may see a parameter named Always Use Port 5004 for RTP If so you will need to disable this parameter by un checking the box and saving the setting When enabled SIP extension configuration will fail It is also important to note that this time setting requires a system restart all servers first then ShoreGear switches followed by IP Phones to take effect Once the server has been restarted this configuration parameter will no longer be visible or may be grayed out The default for new installations is disabled thus the parameter is not visible as shown in Figure 3 e Realm The realm is used in authenticating all SIP devices It is typically a description of the computer or system being accessed Changing this value will require reboot of switches serving as SIP extensions It is not necessary to modify this parameter to get the 175 VoWiFi handsets functio
23. gnaling Ox1A 26 Assured Forwarding 31 Shorelel Stewart Drive Sunnyvale CA 94080 USA Phone 408 281 300 1 877 80SHORE Fax 1 408 331 3333 www shorelel com E s Edit parameters for 1 03 Device 75 System 7 lt ec H E Device 12 Audio LIT E E Presence H E Location Mormal H E In Charger Profile 2 Profile 3 Profile 4 Profile 5 Profile 6 H E Profile 7 Profile 8 Profile 9 Fy Protocols Hot keys Services Alarm Push To Talk ShoreTel Mame System name DHCP mode Phone IP address Subnet mask WEP Eransmik key WP PSE passphrase EAP authentication user name authentication password Advanced Wetwork association Advanced Network authentication Advanced type Advanced Inner type voice power save mode amp a z 11b g channels Advanced 602 116 g channels World made regulatory domain Transmission power IP OSCP For voice IP OSCP For signalling TSPEC Call Admission Control Transmit gratuitous ARP Value 127 0 0 1 E edo eom EHE WHERE EE EAE AE HEE EE EEE HE HR RE EE EE HEHE AE HEHE HEE EEE HE WEP key 1 HEHE HEHEHE HE HEHEHE HE HE ascom 1 HEE AE HE HE EE HE HE OPEM MOPE MOPE MOPE ACTIVE 1 6 11 LIS A itEoamatic Ox2E 46 Expedited Forwarding 0x14 26 Assured Forwarding 31 Disable Disable gt 960
24. gure the following parameters The IMS phone number should be the extension associated with the Ascom 175 VoWiFi handset being provisioned This setting should be repeated for each Ascom 175 VoWiFi handset being provisioned This setting is made to allow the handset phone number to appear in the PDM screen Edit parameters for 1 03 Device 25 a System A Name Value IMS address 0 0 0 0 D b IMS phone number eC IMS phone password D Message retransmit limit 2 a Device Central phonebook number 0 bd User General Message centre 7 77 Audio UT H E Presence E Location E E Normal E E In Charger E E Profile 2 Sy Profile 3 E E Profile 4 E E Profile 5 Sy Profile E3 Profile 7 E3 Profile 8 Sy Profile 9 a Protocols Im ShoreTel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam 25 T Navigate to the Protocols gt General configuration page by clicking Protocols and then General Configure the following parameters These settings should be repeated for each Ascom 175 VoWiFi handset being provisioned VoIP protocol SIP Coder configuration G 711 u law Edit parameters for 1 03 Device Lo C Mame value D VoIP protocol 5 09 Device Codec configuration B User Codec packetization time configuration 30 T General
25. ipate in the conference bridge Bridged Call Appearance Verify that calls are properly presented to all of the Pass BCA extension phones that have BCA configured and that the call can be answered placed on hold and then transferred Configuration Overview This document describes the major steps needed to configure the ShoreTel system and the Ascom 175 VoWiFi handset so that they work together ShoreTel Configuration This section describes the ShoreTel system configuration to support the Ascom The section is divided into general system settings and individual user configuration needed to support the 175 VoWiFi handsets ShoreTel System Settings General The first settings to address within the ShoreTel system are the general system settings These configurations include the call control the switch and the site settings If these items have already been configured on the system skip this section and go on to the ShoreTel System Settings Individual Users section below Call Control Settings The Call Control Options within ShoreWare Director may need to be reconfigured To configure these settings for the ShoreTel system log into ShoreWare Director and select Administration Call Control and then Options Figure 2 Shorelel 960 Stewart Drive Sunnyvale CA 94080 USA Phone 408 331 3900 1 877 80S H RE Fax 1 408 3313333 www shorelel com C ShoreTel ShoreWare Director Build 13 8 7301 0 Log
26. l Send using RFC 2833 or 51 2833 EL In Charger Hold type Inactive ECC Profile 2 Registration identity Endpoint number a Profile 3 Authentication identity Endpoint number H Profile 4 Call Forward locally Disabled H Profile 5 MOH locally Disabled 8 4 Profile 6 Hold on Transfer Disabled H 5 Profile 7 SOP media mode attribute H Profile 8 Profile 9 S49 Protocols bea General P 323 H Hat keys 8425 Services H E Alarm H E Push Ta Talk Shorelel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 3 1 3333 www ShareTelcam Ascom Troubleshooting For troubleshooting of the Ascom 175 handset see the following Ascom documentation User Manual Ascom 175 VoWiFi Handset TD92319GB Ascom Technical Support Technical support for the Ascom 175 VoWiFi handset can be obtained through the following e Phone 1 877 71 ASCOM or 1 877 712 7266 e Email techsupport ascomwireless com ShoreTel Technical Support ShoreTel technical support can be obtained through the following e Phone 1 800 742 2348 e Web www support shoretel com ShoreTel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam 28 Document and Software Copyrights Copyright 2008 by ShoreTel Inc Sunnyvale California U S A All rights reserved Printed in the United States of America Contents
27. ll connection and audio path using all Pass ShoreTel Phone supported CODECs G 711 Ulaw and G 729 SIP reference supported CODECs G 711 Ulaw and G 729 with different default CODECs G 711 Ulaw and G 729 1 12 Hold DUT to SIP Verify successful hold and resume of connected call Pass reference Hold DUT to ShoreTel Verify successful hold and resume of connected call Verify successful forwarding of incoming calls Forward from SIP DUT Verify successful forwarding of incoming calls 1 16 Dual tone multi Verify successful transmission of in band and out of Pass frequency DIMF band digits RFC2833 for calls placed to and from the RFC2833 transmission DUT with a variety of other devices only Table 2 Extended Feature Test Cases Description Notes of incoming call while busy with another party Park Verify successful park and retrieval of connected call _ Pass Transfer monitored Verify successful monitored transfer of connected call Conference ad hoc Verify successful ad hoc conference of three parties Caller ID Verify that Caller ID name and number is sent and Pass received from SIP endpoint device displays Caller Name only on LCD but it does have the Caller ID in history services Auto Attendant Menu Verify that calls are properly terminated on the ShoreTel Pass Auto Attendant menu and that you can transfer to the desired extension Auto Attendant Menu Verify that calls are properly
28. nal e session interval Session interval value indicates the session call keep alive period There 1s no need to modify the default value of 3600 seconds e SIP session refresher The refresher setting decides if user agent client or user agent server refreshes the session Again there is no need to modify the default value of Caller UAC This allows the 175 VoWiFi handset to be in control of the session timer refresh Switch Settings When allocating Ports for SIP extensions these changes are modified by selecting Administration then Switches in ShoreWare Director Figure 4 ShoreWare Director Windows Internet Explorer BAA e http 10 23 102 129 shorewaredirector MainFrame asp Seat Per G ShoreTel gt 3 o age shoreware Director fey 6 fm v Tools ShoreTel ShoreWare Director Add new switch at site Headquarters of e ShoreGear 120 24 Go Build 13 8 7301 0 UP Logoff Administrator IP Phones IP Phones SIP Trunks SIP Administration Name Description Site Server Type IPAddress MAC Address In Use Capacity In Use C Users E911 Headquarters Headquarters T1 10 86 26 106 00 10 49 03 8 78 0 0 0 n Floater Headquarters Headquarters T1 10 86 0 207 00 10 49 05 11 00 0 0 0 e Switches yx HQ SG90 HQ SG90 Headquarters Hea
29. nclude PC with Windows XP Professional SP2 or Windows Vista Business operating system Sun Java Runtime Environment JRE 6 or higher Microsoft Internet Explorer 6 0 IE6 or higher USB port USB 1 1 required USB 2 0 supported Acrobat Reader 4 0 or higher The 175 VoWiFi handset s SIP Call Manager must be on the same ShoreGear switch that is configured as the SIP Proxy switch ShoreTel 960 Stewart Drive Sunnyvale 94080 USA Phone 1 408 391 3900 41877 60SHORE Fax 1 408 381 3933 www shorelel com Version Support Ascom 175 Ascom Protable VoWiFi Handset Device Manager 1 6 12 With v1 6 14 hotfix ShoreTel Release 8 1 Note build 13 23 6912 0 or higher required Certification Testing Results Summary Table 1 Basic Test Cases ID Name Description Results Verify successful startup and initialization of the device Pass static IP address up toa READY IDLE state using a static IP address static configurations _ loss while device is idle EN Verify successful startup and initialization of the device DHCP up to a READY IDLE state using DHCP dynamic configurations loss while device is idle Point support DUT device under test Update support variety of terminating phones ShoreTel Stewart Drive Sunnyvale CA 94080 USA Phone 408 331 3800 877 80SHORE Fax 1 408 3313333 www shorelel com ID Name Description Results variety of terminating phones 1 9 Verify successful ca
30. o the cradle the PDM recognizes the telephone and cross references the database of telephones If the telephone is not found in the database the PDM prompts the user to save the new telephone to the database Click the radio button labeled Edit parameters and then click Next D Number Wizard Welcome to the Found New Number Wizard Ascom has Found new i75 device with number 1703 What do you wish to do with this number 3 Store in database Store the parameters in Ehe local database to enable offline editing ei Edit parameters Edit the parameters without saving them to the local database Run template Run template on this number Do nothing Close this dialog without any Further actions Click MexE Ea continue ShoreTel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam 20 3 Navigate to the System gt A configuration page by clicking System and then A Configure the following parameters These settings should be repeated for each Ascom 175 VoWiFi handset being provisioned The ESSID field value must match the ESSID value specified in the AP Note Different security schemas can be used The following screen shot shows DHCP mode Enable ESSID merusid Security mode Open Encryption type NONE IP DSCP for voice 2 46 Expedited Forwarding IP DSCP for si
31. off Administrator Administration Users Trunks IP Phones Switches Call Control o Account Codes o Bridged Call Appearances Hunt Groups Paging Groups Pickup Groups Route Points Codec Lists SIP Profiles Options oocoocooocoo Figure 7 Administration Call Control Options The Call Control Options screen will then appear Figure 3 ShoreWare Director Windows Internet Explorer e G hitp if10 23 102 129 shorewaredrector MainFrame asp G ShoreTel j gt MM ShoreTel Control Options ShoreWare Director modifi Build 13 8 7301 0 FBR Logoff Administrator General O Use Distributed Routing Service for call routing re Trunks LJ Enable Monitor Record Warming Tone IP Phones Switches v Generate an event when a trunk is in use for 240 minutes Call Control o Account Codes v Park Timeout 1 100000 after 30 seconds Bridged Call MEE Appearances v Hang up Make Me Conference after 20 minutes of silence o Hunt Groups Paging cronies Delay before sending DTMF to Fax Server 2000 msec Pickup Groups mE Route Points SIP Supported Codecs o Codec Lists SIP Profiles o Options v Enable SIP Session Timer Realm ShoreTel Voice Mail li p Auto Attendant session Interval 30 3600 3600 sec Menus Workgroups Refresher Call
32. records checked ll Name User Agent Enabled Priority ShorePhone 1 8000 ShoreTeVST_PH1_2 6 0 9 10 9 Yes 50 System Yes 10 E Ascom DECT Ascom IP DECT Yes 100 Ascom i75 Ascom i75 Yes 100 1998 2007 ShoreTel Inc All rights reserved internet amp 1005 Figure 2 SIF Profiles This action brings up the Edit SIP Profile screen Figure 13 ShoreTel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam 16 2 ShoreWare Director Windows Internet Explorer http 10 3 0 10 shorewaredirector MainFrame asp E E v X ach pi ShoreTel j gt 3 od ShoreWare Director fe gt a 5 G Took OShoreel SIP Cie JC Delete Reset O ShoreTel SIP Profile Cee ShoreWare Director modified Build 13 9 1111 0 Edit this record Refresh this page Logoff Administrator Ascom i75 Administration Users User Agent Ascom i75 e Trunks e IP Phones Priority 100 Switches e Call Control v Enable Account Codes Bridged Call OptionsPing 0 Appearances SendEarlyMedia 0 o Hunt Groups z Paging Groups System Parameters a Pickup Groups StripVideoCodec 0 Route Points Supported Codecs Codec Lis
33. s Internet Explorer TE JS m http 10 23 102 129 shorewaredirector MainFrame asp 4 X re Search Ji ShoreTel P lt i on gt gt di Cj ShoreWare Director t m 27 Page 9 Tools 12 Switches Shorele Edit Tu 90 Switch zia me ShoreWare Director i i Build 13 8 7301 0 Edit this record Refresh this page Logoff Administrator Name HQ SG90 Administration Users Description HQ SG90 e Trunks e IP Phones Site Headquarters e Switches Call Control IP Address 10 23 102 100 Find Switches Voice Mail Auto Attendant Ethernet Address 00 10 49 07 27 CE Menus Workgroups Server to Manage Switch Headquarters Schedul m Samer Callers Emergency Service Identification CESID 1 509 921 2221 e g 1 408 331 3300 Manager TE TA System Directory Built in Capacity IP Phone SIP Trunk Total Application Servers 20 5 25 of 30 100 SIP proxy ports qu Conference Bridges IM Servers Music On Hold Source Sites System Music On Hold Gain 49 to 13 5 dB Parameters Preferences C Use Analog Extension Ports as DID Trunks Maintenance A ShoreTel ancrecesr 90 e Quick Look e Voice Mail Servers Switch Connectivity Conference Ports Event Log e Services Event Filters BD eB Ea
34. s selection brings up the Sites screen Within the Sites screen select the name of the site to configure The Edit Site screen will then appear Scroll down to the SIP Proxy parameters Figure 8 2 ShoreWare Director Windows Internet Explorer e http 10 23 102 129 shorewaredireckor MainFrame asp v X Pe ShoreTel gt E E we od ShoreWare Director fay d h Page Q Tools juana Baja California Pacific Standard lime Mexico P Shorelel Night Bell Extension 655 ShoreWare Director E Night Bell Switch HQ SG90 Edit Night Bell Call Handling Build 13 8 7301 0 Logoff Administrator Paging Extension Administration Paging Switch None v e Users Trunks Operator Extension 520 HQ IP560 520 HQ IF Search IP Phones e Switches FAX Redirect Extension 557 HQ HQ Analog Call Control e Voice Mail Bandwidth Auto Attendant dah Mio Admission Control Bandwidth 1500 kbps ceres Intra Site Calls High Bandwidth Codecs sm Schedules Hoes ste rican d Personal Call Inter Site Calls Low Bandwidth Codecs v Manager M System Directory FAX and Modem Calls Fax Codecs High Bandwidth e Application Servers Conference Bridges SIP Proxy IM Servers e Shes Virtual
35. select the name of the switch to configure The Edit ShoreGear Switch screen will be displayed Within the Edit ShoreGear Switch screen define one of the Port Type settings from the available ports to 100 SIP Proxy Figure 5 then save the change Note If your installation requires more than 100 SIP extensions configure the Port Type as 100 SIP Proxy as necessary 1 e two ports configured for 100 SIP Proxy will provide 200 SIP extensions gt ShoreWare Director Windows Internet Explorer y http j 10 23 102 129 shorewaredirector MainFrame asp E o BN X Pe ShoreTel gt gt gt du Shoreware Director H Page Tools gt ShoreTel Music On Hold Gain 49 to 13 ShoreWare Director CI Use Analog Extension Ports as DID Trunks Build 13 8 7301 0 PUT o STATUS ec Logoff Administrator L Administration e Users e Trunks HQ SG90 gt C IP Phones 9 J e Switches Call Control Voice Mail Port Type Trunk Group Jack Number 5 1 Available v 1 Workgroups 2 51PPhones v P02 e
36. tch To accomplish this you will be required to create a site and define a single ShoreGear switch at this site For more information on creating sites and adding switches please refer to Shorelel 960 Stewart Drive Sunnyvale 940805 USA Phone 1 408 391 3900 1877 8 US HURE Fax 1 408 381 3933 www ShareTelcam the ShoreTel Planning and Installation Guide Then create an IP Address Phone You can do so via ShoreWare Director navigating to the Administration IP Phones IP Address Phone Map screen then adding an entry for the desired site with the IP address range of the 175 VoWiFi handsets Nate Be sure to only add one switch at this site and make this switch the SIP Proxy switch for the site Note that with multiple switches at the site when the 175 registers the SIP Call Manager registrar switch could be a switch different than the SIP Proxy switch since the ShoreWare server will always attempt to load balance IP endpoints This is a temporary workaround until future development is completed allowing for the Ascom 175 to be registered to a different SIP Call Manager ShoreGear switch and the SIP Proxy ShoreGear switch This does create some limitations that you should be aware of e Single point of failure since only one ShoreGear switch can be utilized e Can only scale to 220175 VoWiFi handsets per defined site e Additional costs since a single ShoreGear switch must be dedicated to th
37. ts OptionsPing 1 SIP Profiles MWlI notify o Options FakeDeclineAsRedirect 1 e Voice Mail e Auto Attendant Custom Parameters e Workgroups Schedules e Call Manager System Directory p Application Servers 5 Conference Bridges X Warning Please use ShoreTel s recommended SIP profile configurations to ensure optimal functionality Improper customization e IM Servers may lead to faulty operation of telephone features Sites System Nri nit 1998 2007 ShoreTel Inc All rights reserved Done Internet A 100 Figure 3 Edit SIP Profile Definea Name for the entry and be sure to define an appropriate name For the User Agent option enter Ascomi75 without quotes Priority defaults to 100 no change is required Enable the profile by checking enabling the Enable option In the Custom Parameters options add the following entries OptionsPing 1 MWlI notify FakeDeclineAsRedirect 1 Save the changes Note Please do not disable any of the default SIP profiles In case there are issues with the custom profile defined disabling the system profiles may cause the 175 VoWiFi handsets to not be added to the ShoreTel system Refer to the ShoreTel 8 Server Release Notes for more information IP address Phone Map As noted earlier the Ascom 175 VoWiFi handsets require that the SIP Call Manager and SIP Proxy reside on the same ShoreGear swi
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