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Avira User Manual - Xpress Platforms

1. Start time of the job You can define a weekday date time or interval for the job start time This is not displayed if you have entered Immediately as the start time Depending on the job type there are various additional options Also start job when connecting to Internet dial up In addition to the defined frequency the job is performed when an Internet connection is set up This option can be selected with an update job that is to be performed daily weekly or at other intervals Repeat job if the time has already expired Past jobs are performed that could not be performed at the required time for example because the computer was switched off This option can be selected both with an update job and with a scan job that is to be performed daily weekly at intervals or once Shut down computer if job is done The computer is shut down when the job is finished Scan jobs can be displayed minimized and maximized Note With a scan job it is possible to select pre defined profiles and user defined profiles in the dialog box Selection of the profile The profile Manual selection is always performed with the current selection Avira Internet Security Suite User Manual Status 27 Sep 2013 131 CG AVIRA Help Cemer Reports The Reports section enables you to access the results of actions performed by the program Toolbar shortcuts and context menu Icon Shortcut Description Return Display rep
2. 1 2 3 Licensing and Upgrade Licensing In order to be able to use your Avira product you require a license You thereby accept the license terms The license is provided in the form of an activation code The activation code is a code comprising letters and numbers that you will receive after purchasing the Avira product The activation code contains the exact data of your license i e which programs have been licensed for which period of time Avira Internet Security Suite User Manual Status 27 Sep 2013 10 CG AVIRA Help Cemer The activation code will be sent to you by email if you have purchased your Avira product on the Internet or it is indicated on the product packaging In order to license your program please enter your activation code to activate the program The product activation may be performed during installation However you can also activate your Avira product after the installation in the License Manager under Help gt License management Extending a license When your license is about to expire Avira will send a slide up reminding you to extend your license To do so you only have to click a link and you will be forwarded to the Avira online shop However it is also possible to extend the license of your Avira product through the License Manager under Help gt License management If you have registered in the licensing portal of Avira you can additionally extend your license directly online via the Lic
3. CY AVIRA Help Cemer Google Chrome In the Chrome web browser the following configuration options for Avira SearchFree Toolbar are available under the menu of the red Avira umbrella Help Click on Help to access the website containing frequently asked questions FAQs relating to the toolbar Uninstall instructions Here you will be linked to the articles that contain all the information you need to uninstall the toolbar About Click on About to display which version of the Avira SearchFree Toolbar is installed Show Hide the Avira SearchFree Toolbar Click here to hide or show Avira SearchFree Toolbar on your web browser Uninstalling Avira SearchFree Toolbar Should you ever feel the need to uninstall Avira SearchFree Toolbar here is how e Uninstalling Avira SearchFree Toolbar under Windows 8 e Uninstalling Avira SearchFree Toolbar under Windows 7 e Uninstalling Avira SearchFree Toolbar under Windows XP e Uninstalling Avira SearchFree Toolbar via the web browser e Uninstalling Avira SearchFree Toolbar via Add On Manager 1 4 3 How to The chapters How to offer short instructions about license and product activation as well as information on the most important functions of your Avira product The selected short articles serve as an overview about the functionality of your Avira product They do not substitute the detailed information of each section of this help center Activate license To activate your A
4. Facebook This function allows you to receive all the messages from Facebook and to be always updated Email If you click the email symbol in the toolbar a dropdown list will be shown You can choose between the most commonly used email providers Browser Security This widget has been conceived to offer you in one click all the Internet security options you may need on daily basis This option is only available for Firefox and Internet Explorer Also the names of the functions sometimes change from one browser to another Avira Internet Security Suite User Manual Status 27 Sep 2013 43 CG AVIRA Help Cemer e Pop up Blocker If this option is activated all pop up windows will be blocked e Block Cookies If you activate this option no cookies will be saved on your computer e Private Browsing Firefox InPrivate Browsing Internet Explorer Enable this option if you do not want to leave any personal information on the Internet while you surf This option is not available for Internet Explorer 7 and 8 e Clear Recent History Firefox Delete Browsing History Internet Explorer With this option you will erase all traces of your Internet activities Website Safety Advisor The Website Safety Advisor offers you a safety ranking while navigating You can assess the reputation of the website you are visiting and check if it poses a low or a high risk to your security This widget also provides further information on
5. Installing Avira Internet Security Suite G Avira Internet Security Suite xs nn AVIRA Choose Installation Type Please select a setup type Express Recommended Custom E The standard components will be gt Select the program features you installed z want to install Recommended for advanced users V I want to improve my protection using Avira ProActiv and Protection Cloud What Avira does with your data is described here ProActiv and Protection Cloud I accept the End User License Agreement gt If you do not wish to participate in the Avira Community unmark the want to improve my protection using Avira ProActiv and Protection Cloud check box preset by default If you confirm your participation in the Avira Community Avira Internet Security Suite sends data on detected suspicious programs to the Avira Malware Research Center The data is used only for an advanced online scan and to expand and refine detection technology You can click the links ProActiv and Protection Cloud to obtain more details on the expanded online and cloud scan Confirm that you accept the End User License Agreement For reading the detailed text of the End User License Agreement click the link Choosing a destination folder The custom installation allows you to choose the folder where you want to install Avira Internet Security Suite Avira Internet Security Suite User Manual Status 27 Sep 2013 17
6. gt Insert the Avira Internet Security Suite CD If autostart is enabled click Open folder to view files OR Navigate to your CD drive right click on AVIRA and select Open folder to view files Double click the file autorun exe In the CD menu choose the offline version to install The program scans for incompatible software more information here Removing incompatible software The installation file is extracted The installation routine is started Continue with Choosing an installation type 1 3 5 Installing software downloaded from the Avira Shop gt Go to www avira com download Select the product and click Download Save the downloaded file on your system Double click the installation file avira_internet_security_suite_en exe If the User Account Control window appears click Yes The program scans for incompatible software more information here Removing incompatible software The installation file is extracted The installation routine is started Continue with Selecting an installation type 1 3 6 Removing incompatible software The Avira Internet Security Suite will search for any possible incompatible software on your computer If potentially incompatible software is detected Avira Internet Security Suite generates a list of these programs It is recommended to remove these software programs in order not to endanger the stability of your computer Avira Internet Security Suite User Manual Status
7. Avira Internet Security Suite User Manual Status 27 Sep 2013 24 CY AVIRA sane fr Configuration wizard koka m Select extended threat categories Please select the threat categories the program should scan for AVIRA Avira Internet Security Suite not only detects viruses and malware it can also protect you from other threats Please select one or more of the threat categories below TE o ESO E ESS ESES ETET V Adware spyware E Application m V Back door dient Select all a Dial Biosa V Fraudulent software Games F Jokes V Phishing z gt Anumber of threat categories is already pre selected by default Where appropriate activate further threat categories in the dialog box Select extended threat categories If you change your mind you can revert to the recommended values by clicking the Default values button Continue the installation by clicking Next Starting a scan after installation To check the current security state of the computer a quick system scan can be performed after the configuration has been completed and before the computer is rebooted The System Scanner scans running programs and the most important system files for viruses and malware Avira Internet Security Suite User Manual Status 27 Sep 2013 25 CY AVIRA er R Configuration wizard o E mE System scan Please choose whether you wish to perform a system scan R AVI RA We reco
8. For example C Program Files Application Name log The maximum number of exceptions without a complete path is 64 For example Avira Internet Security Suite User Manual Status 27 Sep 2013 165 CG AVIRA Help Cemer Llog computer1 C directory1 In case of dynamic drives that are mounted as a directory on another drive the alias of the operating system for the integrated drive in the list of the exceptions has to be used e g Device HarddiskDmVolumes PhysicalDmVolumes BlockVolume1 If you use the mount point itself for example C DynDrive the dynamic drive will be scanned nonetheless You can determine the alias of the operating system to be used from the Real Time Protection report file 5 The button opens a window in which you can select the file object to be excluded Add With this button you can add the file object entered in the input box to the display window Delete With this button you can delete a selected file object from the display window Please note the further information when specifying exceptions In order to also exclude objects when they are accessed with short DOS file names DOS name convention 8 3 the relevant short file name must also be entered in the list A file name that contains wildcards may not be terminated with a backslash For example C Program Files Application applic exe This entry is not valid and not treated as an exception Please note the following with r
9. This could allow viruses and unwanted programs to access your computer system Only select the Ignore option in exceptional cases Disable the preview in your mail client never open any attachments with a double click Mail Protection actions Outgoing emails Move mail to quarantine do not send The email together with all attachments is copied to Quarantine and is not sent The email remains in the outbox of your email client You receive an error message in your Avira Internet Security Suite User Manual Status 27 Sep 2013 60 CG AVIRA Help Cemer email program All other emails sent from your email account will be scanned for malware Block sending of mails do not send The email is not sent and remains in the outbox of your email client You receive an error message in your email program All other emails sent from your email account will be scanned for malware Ignore The affected email is sent Warning Viruses and unwanted programs can penetrate the computer system of the email recipient in this way Web Protection actions Deny access The website requested from the web server and or any data or files transferred are not sent to your web browser An error message to notify you that access has been denied is displayed in the web browser Move to quarantine The website requested from the web server and or any data or files transferred are moved to quarantine The affected file can be recovered from quaran
10. User Manual Status 27 Sep 2013 129 CG AVIRA Help Cemer Enabled The job is activated when you activate the check box Note If the frequency of the job was set to Immediate the job is started as soon as it is activated This gives you the ability to restart the job if necessary Status Displays the status of the job Ready The job is ready for execution Running The job has started and is being executed Create jobs with the Scheduler The planning wizard supports you in planning configuring and creating e atimed scan for viruses and unwanted programs e a timed update via the Internet For both types of jobs you must enter e the name and the description of the job e when the job should be started e how often the job should be performed e the display mode of the job Frequency of the job Frequency of Description the job Immediately Job is started immediately after ending the planning wizard Daily Job is started daily at a certain time e g 22 00 Avira Internet Security Suite User Manual Status 27 Sep 2013 130 CG AVIRA Help Cemer Weekly Job is started weekly on a certain day or on several weekdays at a certain time e g Tuesday and Friday 16 26 Interval Job is performed at specific intervals e g every 24 hours Single Job is performed once at a defined time e g on 10 04 04 at 10 04 Login Job is performed at each login of a Windows user
11. e To change drives double click the required letter of the drive e To select folders and drives you can click on the box in front of the folder or drive icon or select via the context menu e You can navigate through the menu structure with the aid of the scroll bar and the scroll arrows Predefined profiles Predefined scan profiles are available if required Note These profiles are read only and cannot be altered or deleted To adapt a profile to your requirements select for a one off scan the folder Manual selection or Create new profile to create a user defined profile which can be saved Note The scanning options for the predefined profiles can be set in Configuration gt System Scanner gt Scan gt Files You can adapt these settings to your requirements Local Drives All local drives on your system are scanned for viruses or unwanted programs Local Hard Disks All local hard disks on your system are scanned for viruses or unwanted programs Removable Drives All available removable drives of your system are scanned for viruses or unwanted programs Avira Internet Security Suite User Manual Status 27 Sep 2013 CG AVIRA Help Cemer Windows System Directory The Windows system directory of your system is scanned for viruses or unwanted programs Complete system scan All local hard disks on your computer are scanned for viruses or unwanted programs During the scan all scanning processes with the ex
12. Unicode symbols are accepted You can therefore enter process or directory names containing special symbols Drive information must be entered as follows Drive letter The colon symbol is only used to specify drives When specifying the process you can use the wildcards any number of characters and a single character C Program Files Application application exe C Program Files Application applicatio exe C Program Files Application applic exe C Program Files Application exe To avoid the process being excluded globally from monitoring by Real Time Protection specifications exclusively comprising the following characters are invalid asterisk question mark forward slash backslash dot colon You have the option of excluding processes from monitoring by the Real Time Protection without full path details For example application exe This however only applies to processes where the executable files are located on hard disk drives Full path details are required for processes where the executable files are located on connected drives e g network drives Please note the general information on the notation of Exceptions on connected network drives Do not specify any exceptions for processes where the executable files are located on dynamic drives Dynamic drives are used for removable disks such as CDs DVDs or USB sticks Avira Internet Security Suite User Manual Status
13. you have decided that you want to monitor your anti virus software yourself You ve told us you re using antivirus software that you will monitor yourself To help protect your computer against viruses and other security threats make sure that your antivirus software is turned on and is up to date How does antivirus software help protect my computer Avira Internet Security Suite User Manual Status 27 Sep 2013 222 CG AVIRA Help Cemer Note The Windows Security Center is supported by your Avira product You can enable this option at any time via the Recommendations button Note Even if you have installed Windows XP Service Pack 2 you still require a virus protection solution Although Windows monitors your anti virus software it does not contain any anti virus functions itself Therefore you would not be protected against viruses and other malware without an additional anti virus solution 1 15 4 Windows Action Center Windows 7 and Windows 8 General Note Starting from Windows 7 the Windows Security Center has been renamed to Windows Action Center Under this section you will find the status of all your security options The Windows Action Center checks the status of a computer for important security aspects You can access it directly by clicking the little flag in your taskbar or under Control Panel gt Action Center If a problem is detected with one of these important points e g an outdated anti
14. CG AVIRA Help Cemer 9 Avira Internet Security Suite x AVIRA Setup will install Avira Internet Security Suite to the folder specified below as Destination If you want to install to this folder please dick Next If you want to install to a different folder please click Browse and select the desired folder Choose Destination Folder Destination Folder C Program Files Avira AntiVir Desktop ei Sea gt Click Browse and navigate to the location where you want to install Avira Internet Security Suite Select the folder where you want to install Avira Internet Security Suite in the Choose Destination Folder window Click Next Installing Avira SearchFree Toolbar At the end of the setup you can install the Avira SearchFree Toolbar Avira SearchFree Toolbar includes two main components Avira SearchFree and the Toolbar With Avira SearchFree you can search the Internet for any number of terms This search engine displays all hits in the browser windows rating their level of safety This allows Avira users a safer Internet navigation The Toolbar offers you three widgets to the most important Internet related functions With one click you have direct access to Facebook and your email or you can ensure safe web browsing Firefox and Internet Explorer only Avira Internet Security Suite User Manual Status 27 Sep 2013 18 CK AVIRA Join millions of Avira users who already use Avira SearchFree R AV
15. Cloud File The name of the suspicious file Path The path to the suspicious file Always send files automatically If this option is enabled the suspicious files will be sent to the Protection Cloud for analysis directly after each Quick system scan without asking for manual confirmation Buttons and links Button link Description Send The selected files are sent to Avira Protection Cloud Cancel The System Scanner is closed without further action The suspicious files are left unchanged on your computer system Help This page of the online help is opened About Protection The Avira Protection Cloud web page is opened Cloud Related topics e Advanced Protection configuration e Custom installation e Report configuration e Reports view Avira Internet Security Suite User Manual Status 27 Sep 2013 73 CG AVIRA Help Cemer 1 5 4 Real Time Protection If viruses are detected by Real Time Protection file access is denied and a desktop notification is displayed if you have selected interactive option see the Configuration section Real Time Protection gt Scan gt Action on detection Notification The following information is displayed in the notification e Date and time of the detection e Path and name of the affected file e Name of the malware Note When the default start mode for Real Time Protection Normal start has been chosen and the logon process upon startup
16. Control Center The Control Center is designed to monitor the protection status of your computer systems and control and operate the protection components and functions of your Avira product Avira Internet Security Suite User Manual Status 27 Sep 2013 33 CG AVIRA Help Cemer File View Extras Update Help CaN T Avira Internet Security Suite LO Status PC PROTECTIC A imre System Scanner All services are working correctly Real Time Protection PC Protection Internet Protection FireWall Web Protection Real Time Protection fo Firewall Mail Protection P Scan system Web Protection Socal Networks Last scan Mail Protection OBILE PROTECTIO Start update Android Security Last update 2 22 2013 Quarantine Safe Browsing Your product is activated until 12 31 2013 m amp Renew Game Mode al Scheduler Need the help of a security expert amp Visit Avira Experts Market The Control Center window is divided into three areas The Menu bar the Navigation area and the detail window Status e Menu bar In the Control Center menu bar you can access general program functions and information on the program e Navigation area In the navigation area you can easily swap between the individual sections of the Control Center The individual sections contain information and functions of the program components and are arranged in the navigation bar according to activity Example Activity PC PROTECTION Section Real Tim
17. From this section you will be redirected to the online access for Android devices Avira Android Security manages all your android based devices e ADMINISTRATION In this section you will find tools for isolating and managing suspicious or infected files and for planning recurring tasks The Quarantine section contains the so called quarantine manager This is the central point for files already placed in quarantine or for suspect files that you would like to place in quarantine It is also possible to send a selected file to the Avira Malware Research Center by email The Scheduler section enables you to configure scheduled scanning and update jobs as well as backup jobs and to adapt or delete existing jobs The Reports section enables you to view the results of actions performed The Events section enables you to view events generated by certain program modules Configuration You can define settings for your Avira product in the Configuration After installation your Avira product is configured with standard settings ensuring optimal protection for your computer system However your computer system or your specific requirements for your Avira product may mean you need to adapt the protective components of the program Avira Internet Security Suite User Manual Status 27 Sep 2013 36 CG AVIRA Help Cemer Avira Internet Security Suite PC Protection gt Update Automatic update Gi System Scanner All 0
18. IE E E Ee E A A E A E 86 1 6 1 System Scanner siessen nna iie ise a a ea oaao SEa E aaea ESTE EE a ETER 86 1 6 2 Luke F IG WAG coe cesar cante pool nan nesentannnen anntet ely ened re snanelusretena te eisuse testida iastan see nt iui Sease i ieoi EErEE 86 Avira Internet Security Suite User Manual Status 27 Sep 2013 3 CG AVIRA Help Cemer L7 Control gt gree ree ep RT ep Ae er pep A 91 1 7 1 Control Center OVErViCW cc cecssccsscsscccsscsscccsscsscscsscsssecccessecsssessesscsessececcessecscsescesscsessesscsescaseaesees 91 1 7 2 FUG E AE AIEA ANE AEA E EE AEAEE EEE EEN AEE AEA ERE EEA 95 1 7 3 i ENAA E ESAIT AEA AEAEE ES 95 1 7 4 Ea a E 137 1 7 5 CCAS eee erate sau wetness E E E E EEE 138 1 7 6 e a E EEE E E 139 1 7 7 Experts IV LIC Pac sevecesrsercasv pte vecksan secrete westncurnat ee vosteanta ssa rection EEEE n eene thon nen E aenieei ieee 141 18 Child cal co 8 9 UR ee I roroi ohie ea ee hiere ss oseas ba eessobi sias 143 1 8 1 Social NotWOrKS issscisscssseseicescciescosscsstsosssasseosweiecsasssiesseducas aa aaea aie aeaaeai iai ekainean ekaa 143 1 9 Mobile Protection eoeoeososoeoeseseoeseeescsoccesececeeeeseeccececcececececeseeeseeseseseseseseeesessseeeeeeesesese 144 110 ASCHIIGUG AMON ccsscconesesssarereacseroareeeans tener isernnenaseus memes 145 1 10 1 COPTIC ATOM seiis neres hayaatinnnvadvennarsavinnaybaveyaansovinnnisaveedD boviosabavende bovipaaniavodaniooananORaN 145 100 2 System SCANINEL iascni
19. If you have entered a file name without a path all files with this name irrespective of the path or drive are not scanned Add With this button you can add the file object entered in the input box to the display window Avira Internet Security Suite User Manual Status 27 Sep 2013 154 CG AVIRA Help Cemer Delete The button deletes a selected entry from the list This button is inactive if no entry is selected Heuristic This configuration section contains the settings for the heuristic of the scan engine Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristic Macrovirus heuristic Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternat
20. Incoming emails e see Chapter Mail Protection Outgoing emails e see Chapter Sending email Server e see Chapter Sending email Sender e see Chapter Web Protection 1 5 2 Interactive action mode If you selected Interactive mode as the action mode when a virus is detected you will receive an alert containing a list of the affected files when the scan is complete see the configuration section System Scanner gt Scan gt Action on detection You can use the content sensitive menu to select an action to be executed for the various infected files You can execute the standard actions for all infected files or cancel the System Scanner Avira Internet Security Suite User Manual Status 27 Sep 2013 68 CG AVIRA semen Note If reporting is enabled the System Scanner enters each detection in the Report file Alert A A virus or unwanted program was found Please select the action s to be performed Detections Object Detection Action test com Eicar Test Signature Move to quarantine F Copy file to quarantine before action Virus information Detection Errors Warnings Detailed information action options for the detected viruses and messages will be displayed in the Detection Errors and Warnings tabs e Detection Object File name of the affected file Detection Name of the virus or unwanted program Action Selected action with which the affected file is to be handled You can choose o
21. Sep 2013 27 CG AVIRA Help Cemer If you wish to add or remove modules of the current installation you can use the option Add or Remove Programs in the Windows control panel to Change Remove programs gt Open the Control Panel via the Windows Start menu Double click on Programs and Features Select Avira Internet Security Suite and click Change In the Welcome dialog of the program select the option Modify You will be guided through the installation changes Related Topics Choosing installation components Changing an installation under Windows XP You have the option of adding or removing individual program components of the Avira Internet Security Suite installation see Choosing installation modules If you wish to add or remove modules of the current installation you can use the option Add or Remove Programs in the Windows control panel to Change Remove programs gt Open the Control Panel via the Windows Start gt Settings menu Double click on Add or Remove Programs Select Avira Internet Security Suite and click Change In the Welcome dialog of the program select the option Modify You will be guided through the installation changes Related Topics Choosing installation components 1 3 10 Uninstalling Avira Internet Security Suite Uninstalling Avira Internet Security Suite Should you ever feel the need to uninstall Avira Internet Security Suite here is how e Uninstalling Avira Internet Security Suite un
22. Windows Firewall from the Control and Configuration Center The FireWall section enables you to check the status of the Windows Firewall and restore the recommended settings by clicking the Fix problem button Web Protection The Web Protection section shows information on scanned URLs as well as other statistical data which can be reset at any time and enables access to the report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button Toolbar Avira Internet Security Suite User Manual Status 27 Sep 2013 117 CG AVIRA Help Cemer Icon Description Show report file The report file of the Web Protection is displayed sl Reset statistics data The statistical information in this section is set to zero Displayed information Last reported URL Displays the last URL detected by Web Protection Last detected virus or unwanted program Gives the name of the last virus or unwanted program found Icon link Description PLY virus information Click the icon or link to display detailed information about the virus or unwanted program if an Internet connection is present Last scanned URL Shows the name and path of the last URL checked by Web Protection Statistics Number of URLs Shows the number of URLs checked to that point Number of detections Shows the number of viruses and unwanted prog
23. clicking on one of the links Current Information The slide up My messages is used as channel of communication It provides you with the newest developments on Internet security news on the Avira products updates upgrades and license notifications and virus information If there are no new messages you receive the information No new messages available Click OK to close the slide up If new messages are available you have the following options gt Click Remind me later if you want to read the message to a later time gt Click Read more for reading all details of the message Depending on the kind of message you will be directed to our home page or a new window will expand to provide the information to you gt Click the little x symbol to close single messages gt Click the symbol for Configuration in the header of the slide up to create your personal messaging profile 1 13 FireWall 1 13 1 FireWall Avira Internet Security Suite allows you to manage the incoming and outgoing data traffic depending on computer settings e Windows Firewall Starting from Windows 7 Avira Internet Security Suite allows the Windows Firewall management through the Avira product Avira Internet Security Suite User Manual Status 27 Sep 2013 208 CG AVIRA Help Cemer 1 13 2 Windows Firewall Avira Internet Security Suite gives you the option of managing directly the Windows Firewall via the Avira Control and Configuration C
24. default setting if you have selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives AntiBot The AntiBot function of Mail Protection prevents your computer from becoming part of a so called bot net and being used to send out spam emails To send spam via a bot net an attacker usually infects a number of computers with a bot that then connects to an IRC server opens a particular channel and waits for the command to send the spam emails To distinguish spam emails from an unknown bot from genuine emails Mail Protection checks if the SMTP server and email sender for an outgoing email are included in the lists of permitted servers and senders If this is not the case the outgoing emails are blocked i e the email is not sent The blocked email is displayed in a dialog box Note The AntiBot function can only be used if the Mail Protection scan of outgoing emails is enabled see the option Scan outgoing emails under Mail Protection gt Scan Allowed Servers All servers in this list are authorized by Mail Protection to send emails Emails sent to these servers are not blocked by Mail Protection If no servers are included in the list the SMTP server used to send outgoing emails is not scanned If the list is populated Mail Protection blocks emails sent to any SMTP server not included in the list Input box En
25. demand scan If an amended file is detected this is reported as suspect This function uses a lot of computer capacity That is why the option is disabled as the default setting Note This option is only available with Windows Vista and higher Note This option should not be used if you are using third party tools that modify system files and adapt the boot or start screen to your own requirements Examples of such tools are skinpacks TuneUp utilities or Vista Customization Avira Internet Security Suite User Manual Status 27 Sep 2013 148 CG AVIRA Help Cemer Optimized scan When the option is enabled the processor capacity is optimally utilized during a System Scanner scan For performance reasons an optimized scan is only logged on standard level Note This option is only available on multi processor systems Follow symbolic links If this option is enabled System Scanner performs a scan that follows all symbolic links in the scan profile or selected directory and scans the linked files for viruses and malware Note The option does not include any shortcuts but refers exclusively to symbolic links generated by mklink exe or Junction Points generated by junction exe that are transparent in the file system Search for Rootkits before scan If this option is enabled and a scan is started the System Scanner scans the Windows system directory for active rootkits in a so called shortcut This process does not scan y
26. detection Further actions On access scan exceptions On access scan heuristics Report function setting Update Configuration of the update settings Proxy settings e Web Protection Configuration of Web Protection Scan options enabling and disabling the Web Protection Action on detection Blocked access Unwanted file types and MIME types Web filter for known unwanted URLS malware phishing etc Web Protection scan exceptions URLs file types MIME types Web Protection heuristics Report function setting Mail Protection Configuration of Mail Protection Scan options Enable the monitoring of POP3 accounts IMAP accounts outgoing emails SMTP Actions on detection Further actions Mail Protection scan heuristics AntiBot function Permitted SMTP servers permitted email senders Mail Protection scan exceptions Configuration of cache empty cache Configuration of a footer in sent emails Report function setting e General Threat categories for System Scanner and Real Time Protection Advanced protection Options to enable the ProActiv and Protection Cloud features Application filter Block or allow applications Password protection for access to the Control Center and the Configuration Security block autostart function product protection protect Windows hosts file WMI Enable WMI support Event log configuration Configuration of report functions Avira Internet Security Suite User Manual Status 27 Sep 2
27. encrypted transfer via TLS Transport Layer Security or SSL Secure Sockets Layer is currently not possible Email messages SMTP Server Enter the name of the host to be used here either its IP address or the direct host name The maximum possible length of the host name is 127 characters For example 192 168 1 100 Ormail samplecompany com Port Enter the port to be used here Sender address In this input box enter the email address of the sender The maximum length of the sender s address is 127 characters Authentication Some mail servers expect a program to verify itself to the server log in before an email is sent Alerts can be transmitted with authentication to an SMTP server via email Use authentication If this option is enabled a user name and a password can be entered in the relevant boxes for login authentication Login name Enter your user name here Avira Internet Security Suite User Manual Status 27 Sep 2013 204 CG AVIRA Help Cemer Password Enter the relevant password here The password is saved in encrypted form For security reasons the actual characters you type in this space are replaced by asterisks Send test email When you click on the button the program attempts to send a test email to the sender address to check the data entered Acoustic alerts When a virus or malware is detected by the System Scanner or Real Time Protection an acoustic alert is heard
28. for the Avira SearchFree Toolbar are available in the Options menu Toolbar options Search Avira search engine In the Avira search engine menu you can select which search engine to use for the search Search engines are available for the USA Brazil Germany Spain Europe France Italy the Netherlands Russia and the United Kingdom Open searches in In the Open searches in option menu you can select where the search result should be displayed in the Current window in a New window or on a New tab Display recent searches If the Display recent searches option is enabled you can display previous search terms under the text entry box of the search toolbar Auto clear recent search history when I close the browser Enable the option Auto clear recent search history when I close the browser if you do not want to save previous searches and want to clear the history when you close the web browser More options Select toolbar language Under Select toolbar language you can select the language in which Avira SearchFree Toolbar is displayed The toolbar is available in English German Spanish French Italian Portuguese and Dutch Avira Internet Security Suite User Manual Status 27 Sep 2013 45 CG AVIRA Help Cemer Note Where possible the default Avira SearchFree Toolbar language corresponds to that of your program If the toolbar is not available in your language the default language is English Show button text l
29. in the report file including file size file type date etc Limit report file Limit size to n MB If this option is enabled the report file can be limited to a certain size Permitted values are between 1 and 100 MB Around 50 kilobytes of extra space are allowed when limiting the size of the report file to minimize the use of system resources If the size of the log file exceeds the indicated size by more than 50 kilobytes then old entries are deleted until the indicated size minus 50 kilobytes is reached Backup report file before shortening If this option is enabled the report file is backed up before shortening Write configuration in report file If this option is enabled the configuration of the on access scan is recorded in the report file Note If you have not specified any report file restriction a new report file is automatically created when the report file reaches 100 MB A backup of the old report file is created Up to three backups of old report files are saved The oldest backups are deleted first Avira Internet Security Suite User Manual Status 27 Sep 2013 168 CG AVIRA Help Cemer 1 10 4 Update In the Update section you can configure the automatic receiving of updates You can specify various update intervals Automatic update All n Day s Hour s Minute s In this box you can specify the interval at which the automatic update is performed To change the update interval highlight one of t
30. includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection Reporting This group allows for the content of the report file to be determined Off If this option is enabled then Web Protection does not create a log It is recommended that you should turn off the logging function only in exceptional cases such as if you are executing trials with multiple viruses or unwanted programs Default If this option is enabled Web Protection records important information concerning detections alerts and errors in the report file with less important information ignored for improved clarity This option is enabled as the default setting Extended If this option is enabled Web Protection logs less important information to the report file as well Complete If this option is enabled Web Protection logs all available information in the report file including file size file type date etc Limit report file Limit size to n MB If this option is enabled the report file can be limited to a certain size possible values Permitted values are between 1 and 100 MB Around 50 kilobytes of extra space are allowed when limiting the size of the report file to minimize the use of system resources If the size of the log file exceeds the indicated size by more than 50 kilobytes old entries are then deleted until the indicated size has been reduced by 20 Write configuration
31. information See Version information e Operating system version and any Service Packs installed e Installed software packages e g anti virus software of other vendors e Exact messages of the program or of the report file 1 17 3 Suspicious files Suspect files or viruses that may not yet be detected or removed by our products can be sent to us We provide you with several ways of doing this e Identify the file in the quarantine manager of the Control Center and select the item Send file via the context menu or the corresponding button e Send the required file packed WinZIP PKZip Arj etc in the attachment of an email to the following address virus avira com As some email gateways work with anti virus software you should also provide the file s with a password please remember to tell us the password e You can also send us the suspicious file via our website http www avira com sample_upload 1 17 4 Reporting false positives If you believe that your Avira product is reporting a detection in a file that is most likely clean send the relevant file packed WinZIP PKZip Arj etc as an email attachment to the following address virus avira com Avira Internet Security Suite User Manual Status 27 Sep 2013 236 CG AVIRA Help Cemer As some email gateways work with anti virus software you should also provide the file s with a password please remember to tell us the password 1 17 5 Your feedback for
32. interval for an alert if the last update is older than n day s Warnings Notes with the following situations Dial up connection is used If this option is enabled you will receive a desktop notification alert if a dialer creates a dial up connection on your computer via the telephone or ISDN network There is a danger that the connection may have been created by an unknown and unwanted dialer and that the connection may be chargeable see Viruses and more gt Threat categories Dialer Files have been successfully updated If this option is enabled you will receive a desktop notification wnenever an update has been successfully performed and files updated Update failed If this option is enabled you will receive a desktop notification wnenever an update fails No connection to the download server could be created or the update files could not be installed No update necessary If this option is enabled you will receive a desktop notification whenever an update is started but installation of the files is not necessary as your program is up to date Avira Internet Security Suite User Manual Status 27 Sep 2013 203 CG AVIRA Help Cemer Alerts Email The Avira product can send messages via email This is done with the Simple Message Transfer Protocol SMTP The messages can be triggered by various events The following components support email sending Note Please note that ESMTP is not supported In addition an
33. is carried out fast programs configured to start automatically upon startup might not be scanned because they might be up and running before the Real Time Protection has been started completely In interactive mode you have the following options Remove The affected file is transferred to the System Scanner component and deleted by the System Scanner No further message appears Details The affected file is transferred to the System Scanner component The System Scanner opens a window containing notification of the detection and various options for managing the affected file Note Please note the information on virus management under Detection gt System Scanner Note The action Quarantine is pre selected by default in the System Scanner notification Further actions can be selected via a context menu Avira Internet Security Suite User Manual Status 27 Sep 2013 74 CY AVIRA Help Cemer Close The message is closed Virus management is terminated 1 5 5 Suspicious behavior If you enable the ProActiv component of Real Time Protection application actions are monitored and scanned for suspicious behavior typical of malware You will receive an alert if suspicious behavior is detected in an application You have various options for how to handle the detection Alert of Real Time Protection Suspicious application behavior detected Real Time Protection Attention Detection 3 Suspidous application b
34. is enabled an entry is added to the Windows event log for every detection The events can be called up in the Windows event viewer This option is enabled as the default setting Exceptions With these options you can configure exception objects for the Real Time Protection on access scan The relevant objects are then not included in the on access scan The Real Time Protection can ignore file accesses to these objects during the on access scan via Avira Internet Security Suite User Manual Status 27 Sep 2013 163 CG AVIRA Help Cemer the list of processes to be omitted This is useful for example with databases or backup solutions Please note the following when specifying processes and file objects to be omitted The list is processed from top to bottom The longer the list is the more processor time is required for processing the list for each access Therefore keep the list as short as possible Processes to be omitted by the Real Time Protection All file accesses of processes in this list are excluded from monitoring by Real Time Protection Input box In this field enter the name of the process that is to be ignored by the real time scan No process is entered as the default setting The specified path and file name of the process should contain a maximum of 255 characters You can enter up to 128 processes The entries in the list must not result in more than 6000 characters in total When entering the process
35. more ei Sea gt For Avira Internet Security Suite to ask for confirmation each time enable the option Confirm manually when sending suspicious files to Avira Creating shortcuts for Avira Internet Security Suite A desktop icon and or a program group in the Start menu help you to access Avira Internet Security Suite more quickly and easily Avira Internet Security Suite User Manual Status 27 Sep 2013 22 CG AVIRA Help Cemer 44 Avira Internet Security Suite a AVIRA Create Desktop Icon Program Group Select the additional tasks you would like setup to perform while installing Avira Internet Security Suite then dick on Next V Create a desktop icon Create a Program group in the Start menu Te gt To create a desktop shortcut for Avira Internet Security Suite and or a program group in the Start menu leave the option s activated Registering with Avira If you have not already done so please register with Avira to automatically create a My Avira account which allows you to manage all your Avira licenses including Android Security etc and to receive license information news about product updates and special promotions gt Please enter your email address as required Then repeat to make sure that the email address you have entered is correct Click Register Configuring the heuristic detection level AHeAD Avira Internet Security Suite contains a very powerful tool in form of Avi
36. more security At Avira our customers security is paramount For this reason we don t just have an in house expert team that tests the quality and security of every Avira solution before the product is released We also attach great importance to the indications regarding security relevant gaps that could develop and we treat those seriously If you think you have detected a security gap in one of our products please send us an email to the following address vulnerabilities avira com Avira Internet Security Suite User Manual Status 27 Sep 2013 237 VIT This manual was created with great care However errors in design and contents cannot be excluded The reproduction of this publication or parts thereof in any form is prohibited without previous written consent from Avira Operations GmbH amp Co KG Brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual However this does not mean that they may be used freely Issued Q4 2013 2013 Avira Operations GmbH amp Co KG All rights reserved Subject to change Errors and omissions excepted Avira Kaplaneiweg 1 88069 Tettnang Germany Telephone 49 7542 500 O www avira com
37. mov are excluded from Web Protection scans pdf All Adobe PDF files are excluded from Web Protection scans Add The button allows you to copy MIME and file types from the input field into the display window Delete The button deletes a selected entry from the list This button is inactive if no entry is selected URLs skipped by Web Protection All URLs in this list are excluded from Web Protection scans Input box In this box you can input URLs Internet addresses to be excluded from Web Protection scans e g www domainname com You can specify parts of the URL using leading or following dots to indicate the domain level domainname com for all pages and all subdomains of the domain Indicate websites with any top level domain com or net with a following dot domainname If you indicate a string without a leading or concluding dot the string is interpreted as a top level domain e g net for all NET domains www domain net Note You can also use the wildcard for any number of characters when specifying URLs You can also use leading or following dots in combination with wildcards to indicate the domain level domainname domainname com name com valid but not recommended Specifications without dots like name are interpreted as part of a top level domain and are not advisable Avira Internet Security Suite User Manual Status 27 Sep 2013 179 CG AVIRA Help Cemer Warning All w
38. offer your help to other users About Avira Internet Security Suite Opens a dialog box with information on your Avira product Product information Version information License information Avira on the Internet Opens the Avira web portal on the Internet The condition for this is that you have an active connection to the Internet Avira Internet Security Suite User Manual Status 27 Sep 2013 40 CG AVIRA Help Cemer Note The User Account Control UAC will ask for your permission to enable or disable the Real Time Protection Web Protection and Mail Protection services in operating systems as of Windows Vista 1 4 2 Avira SearchFree Toolbar Avira SearchFree Toolbar includes two main components Avira SearchFree and the Toolbar The Avira SearchFree Toolbar is installed as an add on When the browser is first accessed in Firefox and Internet Explorer a message will pop up asking you for permission to install the toolbar You will have to accept in order to complete a successful installation of Avira SearchFree Toolbar Avira SearchFree is a search engine and contains a clickable Avira logo linked to the Avira website and web image and video channels This allows Avira users a safer Internet navigation The toolbar integrated in your web browser consists of a search box an Avira logo linked to the Avira website two status displays three widgets and the Options menu e Search toolbar Use the search toolbar for free t
39. on the workstation Rename If this option is enabled the System Scanner renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the System Scanner moves the file to the quarantine These files can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Avira Internet Security Suite User Manual Status 27 Sep 2013 151 CG AVIRA ioci Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the System Scanner overwrites the file with a default pattern and then deletes it It cannot be restored Secondary action The option Secondary action can only be selected if the setting Repair was selected under Primary action With this option it can now be decided what is to be done with the affected file if it cannot be repaired Rename If this option is enabled the System Scanner renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original
40. on your Windows system gt Click Details in the slide up The window System is being scanned is displayed gt Enable Create system restore point before repair gt Click Apply A system restore point has been created Now you can perform a system restore using the Windows Control Panel if necessary 1 5 3 Sending files to Protection Cloud A list of file locations frequently targeted by malware is generated when the Quick system scan job runs The list includes running processes programs that run at start up and services Unknown program files are uploaded to the Avira Protection Cloud for analysis If you enabled the option Confirm manually when sending suspicious files to Avira during the custom installation or later in the Advanced Protection configuration you see a list of the suspicious files that should be sent to the Protection Cloud and you can Avira Internet Security Suite User Manual Status 27 Sep 2013 72 CG AVIRA Help Cemer choose which files you want to send By default all suspicious files are marked to be sent to Avira Protection Cloud for further analysis Note If you enabled the Extended reporting mode the System Scanner logs each detection in the Report file and adds the Cloud suffix to the detections made by the Protection Cloud Displayed information The list of suspicious files to be sent to Avira Protection Cloud Send You can select which files will be sent to Avira Protection
41. option in exceptional cases Always ignore Action option for Real Time Protection detections No further action is taken by Real Time Protection Access to the file is permitted All further access to this file is permitted and no further notifications will be provided until the computer is restarted or the virus definition file is updated Copy to quarantine Action option for a rootkits detection The detection is copied to quarantine Repair boot sector Download repair tool Action options when infected boot sectors are detected A number of options are available for repairing infected diskette drives If your Avira product is unable to perform the repair you can download a special tool for detecting and removing boot sector viruses Note If you carry out actions on running processes the processes in question are terminated before the actions are performed Actions of the Real Time Protection for detections made by the ProActiv component notification of suspicious actions of an application Trusted program The application continues to run The program is added to the list of permitted applications and is excluded from monitoring by the ProActiv component When adding to the list of permitted applications the monitoring type is set to Content This means that the application is only excluded from monitoring by the ProActiv component if the content remains unchanged see Application filter Applications to be skipped
42. or Real Time Protection The selected WAVE file is played over a connected external speaker WAVE file In this input box you can enter the name and the associated path of an audio file of your choice The program s default acoustic signal is entered as standard J The button opens a window in which you can select the required file with the aid of the file explorer Test This button is used to test the selected WAVE file Avira Internet Security Suite User Manual Status 27 Sep 2013 202 CG AVIRA Help Cemer Alerts Your Avira product generates so called slide ups desktop notifications for specific events which give information on successful or failed program sequences such as updates Under Alerts you can enable or disable the notifications for specific events With desktop notifications you have the option of disabling the notification directly in the slide up You can reactivate the notification in the Alerts configuration window Update Alert if last update is older than n day s In this box you can enter the maximum number of days allowed to have passed since the last update If this number of days has passed a red icon is displayed for the update status under Status in the Control Center Show notice if the virus definition file is out of date If this option is enabled you will obtain an alert if the virus definition file is not up to date With the help of the alert option you can configure the temporal
43. selected Web filter The web filter is based on an internal database updated daily that classifies URLs according to content Activate web filter When the option is enabled all URLs matching the selected categories in the web filter list are blocked Web filter list In the web filter list you can select the content categories whose URLs are to be blocked by Web Protection Note The web filter is ignored for entries in the list of excluded URLs under Web Protection gt Scan gt Exceptions Avira Internet Security Suite User Manual Status 27 Sep 2013 177 CG AVIRA Help Cemer Note Spam URLs are URLs sent with spam emails The Fraud Deception category covers web pages with Subscription Expires and other offers of services whose costs are hidden by the provider Exceptions These options allow you to set exceptions based on MIME types content types for the transferred data and file types for URLs Internet addresses for scanning by Web Protection The MIME types and URLs specified are ignored by Web Protection i e that data is not scanned for viruses and malware when it is transferred to your computer system MIME types skipped by Web Protection In this field you can select the MIME types content types for the transferred data to be ignored by Web Protection during scanning File typoes MIME types skipped by Web Protection user defined All MIME types content types for the transferred data in
44. the System Scanner component you can carry out targeted scans on demand scans for viruses and unwanted programs The following options are available for scanning for infected files e System scan via context menu The system scan via the context menu right hand mouse button entry Scan selected files with Avira is recommended if for example you wish to scan individual files and directories Another advantage is that it is not necessary to first start the Control Center for a system scan via the context menu e System scan via drag amp drop When a file or directory is dragged into the program window of the Control Center the System Scanner scans the file or directory and all sub directories it contains This procedure is recommended if you wish to scan individual files and directories that you have saved for example on your desktop e System scan via profiles This procedure is recommended if you wish to regularly scan certain directories and drives e g your work directory or drives on which you regularly store new files You do not then need to select these directories and drives again for every new scan you simply select using the relevant profile e System scan via the Scheduler The Scheduler enables you to carry out time controlled scans Special processes are required when scanning for rootkits boot sector viruses and when scanning active processes The following options are available e Scan for rootkits via the scan profil
45. the computer was switched off gt Click Next The dialog box Selection of the display mode appears Avira Internet Security Suite User Manual Status 27 Sep 2013 55 CG AVIRA Help Cemer Select the display mode of the job window Invisible No job window Minimized progress bar only Maximized Entire job window gt Select the Shut down computer if job is done option if you want the computer to shut down automatically when the scan is finished This option is only available if the display mode is set to minimized or maximized gt Click Finish Your newly created job appears on the start page of the ADMINISTRATION gt Scheduler section with the status enabled check mark gt Where appropriate deactivate jobs that are not to be performed Use the following icons to further define your jobs View properties of a job Editjob Delete job Start job Stop job Targeted scan for Rootkits and active malware To scan for active rootkits use the predefined scan profile Scan for Rootkits and active malware To scan for active rootkits systematically gt Go to Control Center and select the section PC PROTECTION gt System Scanner Predefined scan profiles appear gt Select the predefined scan profile Scan for Rootkits and active malware gt Where appropriate highlight other nodes and directories to be scanned by clicking the check box of the directory level gt Click the icon Window
46. the list are ignored by Web Protection during scanning Input box In this box you can input the name of the MIME types and file types to be ignored by Web Protection during scanning For file types enter the file extension e g htm For MIME types indicate the media type and where applicable sub type The two statements are separated from one another by a single slash e g video mpeg or audio x wav Note No wildcards for any number of characters or for a single character can be used when entering file types and MIME types Warning All file types and content types on the exclusion list are downloaded into the Internet browser without further scanning of the blocked requests list of file and MIME types to be blocked in Web Protection gt Scan gt Blocked requests or by Web Protection For all entries on the exclusion list the entries on the list of file and MIME types to be blocked are ignored No scan for viruses and malware is performed MIME types Examples for media types Avira Internet Security Suite User Manual Status 27 Sep 2013 178 CG AVIRA Help Cemer text for text files image for graphics files video for video files audio for sound files application for files linked to a particular program Examples of excluded file and MIME types audio All audio media type files are excluded from Web Protection scans video quicktime All Quicktime sub type video files qt
47. the option Dialers is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if a dialer is detected You can now simply delete the potentially unwanted 0190 0900 dialer However if it is a wanted dial up program you can declare it an exceptional file and this file is then no longer scanned in future Double Extension Files Executable files that hide their real file extension in a suspicious way This camouflage method is often used by malware Your Avira product recognizes Double Extension Files If the option Double Extension files is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such files Fraudulent software Also known as scareware or rogueware it is a fraudulent software that pretends that your computer is infected by viruses or malware This software looks deceptively similar to professional antivirus software but is meant to raise uncertainty or to scare the user Its purpose is to make the victims feel threatened of imminent unreal danger and to make them pay to eliminate it There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action which in reality is the real attack Your Avira product detects scareware If the option Fraudulent software is enabled with a check mark in the configuration Threat categories you receive
48. this folder if you want to adapt the scan to your individual requirements Mark the required directories and files to be scanned Note The profile Manual selection is used to scan data without first creating a new profile User defined profiles A new profile can be created via the toolbar via shortcut or via the context menu New profiles can be saved under the name you require and in addition to the manually controlled scan are useful for creating scheduled scans with the aid of the Scheduler Toolbar and Shortcuts Icon Shortcut Description p Fs Start scan with the selected profile The selected profile is scanned for viruses or unwanted programs Start scan with selected icon as administrator The selected profile is scanned with administrative rights Ins Create new profile A new profile is created F2 Rename selected profile A new name for the selected profile is saved a F4 Create desktop link for the selected profile A link to the selected profile is created on the desktop x Del Delete selected profile The selected profile is irretrievably deleted Avira Internet Security Su ite User Manual Status 27 Sep 2013 Help Center 113 CG AVIRA Help Cemer Context menu The context menu for this section can be obtained by selecting a required profile with the mouse and keeping the right hand mouse button pressed Start scan The selecte
49. trusted and included in list by default all applications classified as trusted and added to the application filter You can add permitted applications to the list in Configuration You also have the option of adding applications to suspicious program behavior via Real Time Protection notifications by using the Trusted program option in the Real Time Protection notification Applications to be skipped Application The list contains applications excluded from monitoring by the ProActiv component In the default installation settings the list contains signed applications from trusted vendors You have the option of adding applications that you consider to be trustworthy via the configuration or via Real Time Protection notifications The ProActiv component identifies applications using the path the file name and the content We recommend checking the content as malware can be added to a program through changes such as updates You can determine whether a contents check should be performed from the Type specified For the Contents type the applications specified by path and file name are checked for changes to the file content before they are excluded from monitoring by the ProActiv component If the file contents have been modified the application is again monitored by the ProActiv component For the Path type no contents check is performed before the application is excluded from monitoring by the Real Time Protection To change the exclusion t
50. virus program the Action Center issues an alert and gives recommendations on how to protect your computer better This means that if everything works correctly you won t be bothered with messages You still can have a look at the security status of your computer in the Windows Action Center under the Security item The Windows Action Center also gives you the option of managing the installed programs and to choose between them e g View installed antispyware programs You can even turn off the warning messages under Change Action Center settings e g Turn off messages about spyware and related protection The Windows Action Center and your Avira product e Windows Firewall is turned off or set up incorrectly Avira Internet Security Suite User Manual Status 27 Sep 2013 223 CG AVIRA Help Cemer Windows Firewall is turned off or set up incorrectly Network firewall Important amp Turn on now Windows Firewall is turned off or set up incorrectly Turn off messages about network firewall Get a different firewall program online e Avira managed Windows Firewall installed e Starting from Windows 7 Avira Internet Security Suite gives you the option of managing directly the Windows Firewall from the Avira Control and Configuration Center Virus protection You may receive the following information from the Windows Action Center with regard to your virus protection e Avira Desktop reports that it is up to
51. 0 Day s 02 Hour s 00 Minute s min 15 minutes ome Protection 7 Also start job when Internet connection is established Web server V Repeat job if time has expired Internet Protection E General es Y A Mon The Configuration opens a dialog box You can save your configuration settings via the OK or Apply buttons delete your settings by clicking the Cancel button or restore your default configuration settings using the Default values button You can select individual configuration sections in the left hand navigation bar Accessing the Configuration You have several options for accessing the configuration Avira Internet Security Suite User Manual Status 27 Sep 2013 via the Windows control panel via the Windows Security Center from Windows XP Service Pack 2 via the Tray Icon of your Avira product in the Control Center via the menu item Extras gt Configuration in the Control Center via the Configuration button Note If you are accessing configuration via the Configuration button in the Control Center go to the Configuration register of the section which is active in the Control Center 37 CG AVIRA Help Cemer Configuration operation Navigate in the configuration window as you would in Windows Explorer gt Click an entry in the tree structure to display this configuration section in the detail window gt Click the plus symbol in front of an entry to expand the configuration secti
52. 013 39 CG AVIRA Help Cemer Setting of directories used Configuration of acoustic alerts when malware is detected Tray icon After installation you will see the tray icon of your Avira product in the system tray of the taskbar Icon Description A Avira Real Time Protection is enabled Avira Real Time Protection is disabled The tray icon displays the status of the Real Time Protection service Central functions of your Avira product can be quickly accessed via the context menu of the tray icon To open the context menu click the tray icon with the right hand mouse button Entries in the context menu Enable Real Time Protection Enables or disables the Avira Real Time Protection Enable Mail Protection Enables or disables the Avira Mail Protection Enable Web Protection Enables or disables the Avira Web Protection Enable Windows Firewall Enables or disables the Windows Firewall this feature is available starting from Windows 8 Start Avira Internet Security Suite Opens the Contro Center Configure Avira Internet Security Suite Opens the Configuration My messages Opens a slide up with the current information about your Avira product My communication settings Opens the Product Message Subscription Center Start update Starts an update Help opens the Online Help Experts Market Ask for help opens the Experts Market Ask for help website where you can ask for help or
53. 27 Sep 2013 14 CG AVIRA Help Comer gt Select from the list the check boxes of all those programs that should be removed automatically from your computer and click Next For some products the uninstallation has to be confirmed manually Select those programs and click Next The uninstallation of one or more of the selected programs may require a restart of your computer After rebooting the installation will begin 1 3 7 Choosing an installation type Choosing an installation type During installation you can select a setup type in the installation wizard The installation wizard is designed to smoothly guide you through the installation G Avira Internet Security Suite e AVIRA Choose Installation Type Please select a setup type Express Recommended Custom The standard components will be fits Select the program features you installed E want to install Recommended for advanced users V I want to improve my protection using Avira ProActiv and Protection Cloud What Avira does with your data is described here ProActiv and Protection Cloud T I accept the End User License Agreement Related Topics e see Performing an Express Installation e see Performing a Custom Installation Performing an Express Installation The Express installation is the recommended setup routine Avira Internet Security Suite User Manual Status 27 Sep 2013 15 CG AVIRA Help Cemer It installs all th
54. 27 Sep 2013 164 CG AVIRA ioci Warning Please note that all file accesses done by processes recorded in the list are excluded from the scan for viruses and unwanted programs J The button opens a window in which you can select an executable file Processes The Processes button opens the Process selection window in which the running processes are displayed Add With this button you can add the process entered in the input box to the display window Delete With this button you can delete a selected process from the display window File objects to be omitted by the Real Time Protection All file accesses to objects in this list are excluded from monitoring by the Real Time Protection Input box In this box you can enter the name of the file object that is not included in the on access scan No file object is entered as the default setting The entries in the list must have no more than 6000 characters in total When specifying file objects to be omitted you can use the wildcards any number of characters and a single character Individual file extensions can also be excluded including wildcards C Directory mdb mdb md xls C Directory log Directory names must end with a backslash If a directory is excluded all its sub directories are automatically also excluded For each drive you can specify a maximum of 20 exceptions by entering the complete path starting with the drive letter
55. 6 1 3 10 Uninstalling Avira Internet Security Suite es ssessescscsseseesessccseseesccesseesssseseessessseessesceessens 28 1 4 Overview of Avira Internet Security Suite sssseeseesessessessesesseesessessesceseesessessessesseseesesse 33 1 4 1 User interface and operation ses eesesssesosssesssseesssscesssscesssscesssscesssseesssseesssseessssersssecesseeeesseesesseesesssee 33 1 4 2 Avira SearchFree TOGIDAN ccissasscvessernedessovscxesnonssaeoiennsneosunnsueesien ves sosiishsodawvonsssewshasveveshteseniantosensonisonven 41 1 4 3 LOA AA O a E A AE E EE E E E NRO OSD VE NeHAE 48 Mey D E E1 io ERATA EEE EE AEE ETE TEE 68 1 5 1 SE aA E E E A E N E E N 68 1 5 2 l t ractive action MOE wxsserscoxceosninurdscnvencivcsinicedtenschennt anise nen rere 68 1 5 3 Sending THES to Protection Cloud sssssvissnssszsenssssvenanssavtonessovinvannsvsovannedipnannond sannoplogannadioxannebisaibenipnionens 72 1 5 4 Real Time FFOLECIION logs veoaven voctretosensen yestier eiecti teciui tesessie testini shou erdueneT enaulecul ventana teii viiei 74 1 5 5 S spicio us ehaViOr sis cacesassnarssnssbasvanssiseoedeiocanansnavsonsssbusnsisvvihssininussusnvsnsonsovoiagosdibesSboteussenavansnineisniniis 75 1 5 6 DEVS EV VIENNA Sse ceded eine ccc T E SA 76 1 5 7 Eleitoral Kaa Ue A E E A anenerneauanieed mee rnmIenamR 79 1 5 8 ealo l1 aa E N E E E E E E S 81 1 5 9 SOIVEN E E EE EE AE A A E ONER eum 82 1 5 10 Web ProtectiON eiieeii iaer esaa E AE aea E K E REENER 83
56. Block program once The application is blocked i e the application is terminated The actions of the application continue to be monitored by the ProActiv component Avira Internet Security Suite User Manual Status 27 Sep 2013 59 CG AVIRA Help Cemer Always block this program The application is blocked i e the application is terminated The program is added to list of blocked applications and can no longer be run see Application filter Applications to be blocked Ignore The application continues to run The actions of the application continue to be monitored by the ProActiv component Mail Protection actions Incoming emails Move to quarantine The email including all attachments is moved to quarantine The affected email is deleted The body of the text and any attachments of the email are replaced by a default text Delete mail The affected email is deleted The body of the text and any attachments of the email are replaced by a default text Delete attachment The infected attachment is replaced by a default text If the body of the email is affected it is deleted and also replaced by a default text The email itself is delivered Move attachment to quarantine The infected attachment is placed in quarantine and then deleted replaced by a default text The body of the email is delivered The affected attachment can later be delivered via the quarantine manager Ignore The affected email is delivered Warning
57. Cemer Your Avira product recognizes Adware Spyware If the option Adware Spyware is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects adware or spyware Application The term APPL respectively application refers to an application which may involve a risk when used or is of dubious origin Your Avira product recognizes Application APPL If the option Application is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such behavior Backdoor Clients In order to steal data or manipulate computers a backdoor server program is smuggled in unknown to the user This program can be controlled by a third party using backdoor control software client via the Internet or a network Your Avira product recognizes Backdoor control software If the Backdoor control software option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such software Dialer Certain services available in the Internet have to be paid for They are invoiced in Germany via dialers with 0190 0900 numbers or via 09x0 numbers in Austria and Switzerland in Germany the number is set to change to 09x0 in the medium term Once installed on the computer these programs guarantee a connection via a suitable premium rat
58. Detection list e Download rescue CD e Configuration F8 Update e Start update e Manual update Help e Topics e Help me e Live Support e Forum e Download manual e License management e Recommend product e Send feedback e About Avira Internet Security Suite Note You can activate the keyboard navigation in the menu bar with the help of the Avira Internet Security Suite User Manual Status 27 Sep 2013 92 CG AVIRA Help Cemer ALT key If navigation is activated you can move within the menu with the arrow keys With the Return key you activate the active menu item Navigation sections In the left hand navigation bar you find the following sections e Status PC PROTECTION e System Scanner e Real Time Protection INTERNET PROTECTION e FireWall e Web Protection e Mail Protection CHILD PROTECTION e Social Networks MOBILE PROTECTION e Avira Android Security ADMINISTRATION e Quarantine e Scheduler e Reports e Events Navigation description e Status Clicking on the Status bar gives you an overview of the product s functionality and performance see Status The Status section lets you see at a glance which modules are active and provides information on the last update performed e PC PROTECTION In this section you will find the components for checking the files on your computer system for viruses and malware The System Scanner section enables you to easily configure an
59. False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristic Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD Enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option combines a strong detection level with a low risk of false alerts Medium is the default setting if you have selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives Avira Internet Security Suite User Manual Status 27 Sep 2013 181 CG AVIRA Help Cemer Report The Web Protection
60. Helped gt To get in touch with an expert on the spot click Chat now Achat window opens allowing you to negotiate with your expert on how to proceed gt If the chosen expert is offline or busy click Send message An email form opens allowing you to send an email to the expert Offering help If you are a very experienced user computer problems do not pose any problems to you and you would like to offer your help to other Avira users you can register as an expert Individuals as well as companies can register as an expert gt Start Avira Internet Security Suite Click Visit the Avira Experts Market You are redirected to the Avira Experts Market website gt Click Learn more A registration form will be displayed gt Fill in the required information and click Register A confirmation message is displayed and an email including an activation link is sent to your email address gt Click the activation link A website displaying the terms and conditions is shown gt Seta password for your Expert account and click Activate When the confirmation message is displayed click Take me to Experts Portal You can now start helping other users The information required for your registration includes the following Avira Internet Security Suite User Manual Status 27 Sep 2013 142 CG AVIRA You may also enter information regarding Expert Title First Name Last Name Email Address
61. I R A Install the Avira SearchFree Toolbar recommended E nme i oD Browse the web and search safely powered by Ask SearchFree now shows you which sites are safe or risky Protect your privacy by blocking browser tracking Installs on all major browsers V Set and keep Ask as my default search provider accept the terms of the End User License Agreement and Privacy Policy J Set and keep Avira SearchFree avira search ask com as my browser homepage and the browser new tabs page Help Center If you do not wish to install the Avira SearchFree Toolbar unmark the checkboxes of the options Set and keep Ask as my default search provider and Set and keep Avira SearchFree avira search ask com as my browser homepage and the browser new tabs page If you decline only the Avira SearchFree Toolbar setup is aborted The installation of Avira Internet Security Suite however will be completed Choosing installation components In a custom installation or a change installation the following installation components can be selected added or removed Avira Internet Security Suite User Manual Status 27 Sep 2013 19 CY AVIRA 4d Avira Internet Security Suite Install Components Help Center AVIRA To add or remove a component click the checkbox A shaded box means that these components will always be installed E Avira Internet Security Suite Real Time Protec
62. Internet Security Suite User Manual Status 27 Sep 2013 201 CG AVIRA Help Cemer Input box In this input box enter the path where the program will store its temporary files The button opens a window in which you can select the required temporary path Default The button restores the pre defined directory for the temporary path Acoustic alerts When a virus or malware is detected by the System Scanner or Real Time Protection an acoustic alert is heard in interactive action mode You can now choose to activate or deactivate the acoustic alert and select an alternative WAVE file for the alert Note The action mode of the System Scanner is set in the configuration under System Scanner gt Scan gt Action on detection The action mode of the Real Time Protection is set in the configuration under Real Time Protection gt Scan gt Action on detection No warning When this option is enabled there is no acoustic alert when a virus is detected by the System Scanner or Real Time Protection Use PC speakers only in interactive mode If this option is enabled there is an acoustic alert with the default signal when a virus is detected by the System Scanner or Real Time Protection The acoustic alert is sounded on the PC s internal speaker Use the following WAVE file only in interactive mode If this option is enabled there is an acoustic alert with the selected WAVE file when a virus is detected by the System Scanner
63. Mail Protection their properties and other statistical data You can also exclude email addresses from future scanning for malware or spam Emails can also be deleted from the Mail Protection buffer CHILD PROTECTION In this section you will find the components to ensure a safe Internet experience for your children Social Networks This section redirects you to the Social Network Protection application Social Network Protection informs parents of their children s activities Online It checks their social network accounts for comments photos etc that may influence the child s reputation in a negative way or may indicate that the child is in danger MOBILE PROTECTION From this section you will be redirected to the online access for Android devices Avira Android Security manages all your android based devices e ADMINISTRATION In this section you will find tools for isolating and managing suspicious or infected files and for planning recurring tasks The Quarantine section contains the so called quarantine manager This is the central point for files already placed in quarantine or for suspect files that you would like to place in quarantine It is also possible to send a selected file to the Avira Malware Research Center by email The Scheduler section enables you to configure scheduled scanning and update jobsand to adapt or delete existing jobs The Reports section enables you to view the results of actions performed The E
64. R Avira Internet Security Suite User Manual CG AVIRA Help Cemer Trademarks and Copyright Trademarks Windows is a registered trademark of the Microsoft Corporation in the United States and other countries All other brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual This does not mean however that they may be used freely Copyright information Code provided by third party providers was used for Avira Internet Security Suite We thank the copyright owners for making the code available to us For detailed information on copyright please refer to Third Party Licenses in the program help of Avira Internet Security Suite End User License Agreement EULA https www avira com en license agreement Privacy Policy https www avira com en general privacy Avira Internet Security Suite User Manual Status 27 Sep 2013 2 CG AVIRA Help Cemer Table of Contents 1 Help Center ssissssssesasssscssssosescaassssccasssssscaasssscsassosedoaassssocaasssstoaasss t O Tel Tcons and emphases naan 6 1 2 ProductintormatiONsssssiseisinssisnioniiisinn iaaa aaas 6 1 2 1 DIAE E o eE ENEE 7 1 2 2 System requirement S siveruesssxisnessansnessaxinnaveavionavsavinnnssaviyaaysouanannsantonsysavinnn anae Eaa O EREET EEE NE EE KEE 8 1 2 3 Licensing and Upgrade sccssstryctsnduheseshansnsssoninen ndstned oa utpauenectnatenashenshenncl nat
65. Real Time Protection irrespective of the setting for the Monitor network drives option In some cases files on network drives are scanned while being opened even though the Monitor network drives option is disabled Reason These files are accessed with Execute File rights If you want to exclude these files or even executed files on network drives from scanning by the Real Time Protection enter the files in the list of file objects to be excluded see Real Time Protection gt Scan gt Exceptions Enable caching If this option is enabled monitored files on network drives will be made available in the Real Time Protection s cache Monitoring of network drives without the caching function is more secure but does not perform as well as the monitoring of network drives with caching Archives Scan archives If this option is enabled then archives will be scanned Compressed files are scanned then decompressed and scanned again This option is deactivated by default The archive scan is restricted by the recursion depth the number of files to be scanned and the archive size You can set the maximum recursion depth the number of files to be scanned and the maximum archive size Note This option is deactivated by default since the process puts heavy demands on the computer s performance It is generally recommended that archives be checked using an on demand scan Max recursion depth When scanning archives the Real Time Pr
66. Status 27 Sep 2013 220 CQ AVIRA speed e Virus protection NOT FOUND e Virus protection OUT OF DATE e Virus protection ON e Virus protection OFF e Virus protection NOT MONITORED Virus protection NOT FOUND This information of the Windows Security Center appears when the Windows Security Center has not found any anti virus software on your computer P Virus Protection NOTFOUND Windows did not find antivirus software on this computer Antivirus software helps protect your computer against viruses and other security threats Click Recommendations For suggested actions you can take How does antivirus software help protect my computer Note Windows does not detect all antivirus programs Recommendations Note Install your Avira product on your computer to protect it against viruses and other unwanted programs Virus protection OUT OF DATE If you have already installed Windows XP Service Pack 2 and then install your Avira product or you install Windows XP Service Pack 2 on a system on which your Avira product has already been installed you will receive the following message 7 Virus Protection eae Avira Desktop reports that it might be out of date Click Recommendations For suggested actions you can take How does antivirus software help protect my computer Note Windows does not detect all antivirus programs Recommendations Note In order for the Windows Security Center to recognize your Avira pro
67. Street Zip Code Country State Telephone Number Fax Number Company Name Commercial Registration Number VAT ID Website 1 8 Child Protection Help Center Use Avira s CHILD PROTECTION features to ensure a safe Internet experience for your children or other persons using your computer With the Social Networks feature you can monitor your children s activities online The Social Networks technology checks their social network accounts for comments photos etc that may influence your child s reputation in a negative way or may indicate that your child is in danger Related topics Social Networks 1 8 1 Social Networks This chapter contains comprehensive information on Creating a Social Network Protection account Logging in to your Social Network Protection account Creating a Social Network Protection account Avira Internet Security Suite User Manual Status 27 Sep 2013 gt Make sure that your computer is connected to the internet 143 CG AVIRA Help Cemer Click Control Center gt View gt Child Protection gt Social Networks Click Get Started Now The web browser opens displaying the Avira Social Network Protection website gt If you have a Facebook account you can now log in to Avira Social Network Protection by clicking the Facebook logo OR gt If you do not have a Facebook account enter your first name your last name your email address and a password in the required fields a
68. a corresponding alert if your Avira product detects such files Games There is a place for computer games but it is not necessarily at work except perhaps in the lunch hour Nevertheless with the wealth of games downloadable from the Internet a fair bit of mine sweeping and Patience playing goes on among company employees and civil servants You can download a whole array of games via the Internet Email games have also become more popular numerous variants are circulating ranging from simple chess to fleet exercises including torpedo combats The corresponding moves are sent to partners via email programs who answer them Studies have shown that the number of working hours devoted to computer games has long reached economically significant proportions It is therefore not surprising that more Avira Internet Security Suite User Manual Status 27 Sep 2013 230 CG AVIRA Help Cemer and more companies are considering ways of banning computer games from workplace computers Your Avira product recognizes computer games If the Games option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects a game The game is now over in the truest sense of the word because you can simply delete it Jokes Jokes are merely intended to give someone a fright or provide general amusement without causing harm or reproducing When a joke program is loaded the
69. a slide up with the current information about your Avira product My communication settings Opens the Product Message Subscription Center Start update Starts an update Help opens the Online Help Experts Market Ask for help opens the Experts Market Ask for help website where you can ask for help or offer your help to other users About Avira Internet Security Suite Opens a dialog box with information on your Avira product Product information Version information License information Avira on the Internet Opens the Avira web portal on the Internet The condition for this is that you have an active connection to the Internet Note The User Account Control UAC will ask for your permission to enable or disable the Real Time Protection Web Protection and Mail Protection services in operating systems as of Windows Vista Avira Internet Security Suite User Manual Status 27 Sep 2013 207 CG AVIRA Help Cemer 1 12 In Product Messages Product Message Subscription Center You will reach the Product Message Subscription Center by clicking My communication settings in the context menu of the Avira Tray Icon or by clicking the symbol for Configuration in the slide up of My messages gt You may influence the information flow by clicking the according ON OFF button gt Click Update Profile to configure your personal messaging profile You receive the message that your profile was updated successfully Join us online by
70. abels Disable the Show button text labels option if you want to hide the text next to the Avira SearchFree Toolbar icons Clear history Enable the Clear history option if you do not want to save previous searches and want to clear the history immediately Help Click on Help to access the website containing frequently asked questions FAQs relating to the toolbar Uninstall You can also uninstall Avira SearchFree Toolbar directly in Internet Explorer Uninstallation via the web browser About Click on About to display which version of Avira SearchFree Toolbar is installed Firefox In the Firefox web browser the following configuration options for the Avira SearchFree Toolbar are available in the Options menu Toolbar options Search Select Avira search engine In the Avira search engine menu you can select which search engine to use for the search Search engines are available for the USA Brazil Germany Spain Europe France Italy the Netherlands Russia and the United Kingdom Display recent searches If the Display recent searches option enabled you can display previous search terms by clicking on the arrow in the search toolbar Select a term if you want to display the search result again Avira Internet Security Suite User Manual Status 27 Sep 2013 46 CG AVIRA Help Cemer Auto clear recent search history when I close the browser Enable the option Auto clear recent search history when I close th
71. ail is deleted from the cache However the email remains in your email program Avira Internet Security Suite User Manual Status 27 Sep 2013 119 CG AVIRA Help Center al Reset statistics data The statistical information in this section is set to zero Scanned emails This area shows the emails scanned by Mail Protection Icon Description No virus or unwanted program was found FN A virus or unwanted program was found Type Shows the protocol used to send or receive the email POPS email received via POP3 IMAP email received via IMAP SMTP email sent via SMTP From To Shows the email sender s address Subject Shows the subject of the email received Date Time Shows when the email was scanned for spam Note You can obtain further information on an email by double clicking the relevant email Statistics Email action Shows the action performed when Mail Protection finds a virus or an unwanted program in an email In interactive mode no display is available here as you can select yourself which procedure is to be followed in the event of detection Avira Internet Security Suite User Manual Status 27 Sep 2013 120 CG AVIRA Help Cemer Note You can adapt this setting to your requirements in the Configuration You can access Configuration via the Configuration button or link Affected attachments Shows the action performed when Mail P
72. ain directories to be scanned depending on the configuration the System Scanner scans e with a certain scanning priority e also boot sectors and main memory e all or selected files in the directory Files The System Scanner can use a filter to scan only those files with a certain extension type All files If this option is enabled all files are scanned for viruses or unwanted programs irrespective of their content and file extension The filter is not used Note If All files is enabled the button File extensions cannot be selected Use smart extensions If this option is enabled the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program This means that your Avira program decides whether the files are scanned or not based on their content This procedure is somewhat slower than Use file extension list but more secure since not only on the basis of the file extension is scanned This option is enabled as the default setting and is recommended Note lf Use smart extensions is enabled the button File extensions cannot be selected Use file extension list If this option is enabled only files with a specified extension are scanned All file types that may contain viruses and unwanted programs are preset The list can be edited manually via the button File extension Note If this option is enabled and you have deleted all entries from the list with file extension
73. aining a second level domain with the string domain are excluded from Web Protection scans www domain com www new domain de www sample domain1 de net OR net All URLs with the top level domain net are excluded from Web Protection scans www name1 net www name2 net etc Warning Enter the URLs you want to exclude from the Web Protection scan as precisely as possible Avoid specifying an entire top level domain or parts of a second level domain because there is a risk that Internet pages that distribute malware and undesirable programs will be excluded from the Web Protection scan Avira Internet Security Suite User Manual Status 27 Sep 2013 180 CG AVIRA icis through global specifications under exclusions You are recommended to specify at least the complete second level domain and the top level domain domainname com Heuristic This configuration section contains the settings for the heuristic of the scan engine Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware
74. am select it from the list and then click Uninstall Change or Repair Turn Windows features on or 4 Organize Uninstall Name Publisher Installed On If you wish to add or remove modules of the current installation you can use the option Uninstall Programs in the Windows control panel to Change Uninstall programs gt Right click on the screen The All apps symbol appears Click on the symbol and look in the Apps Windows System section for Control Panel Double click the Control Panel symbol Click Programs Uninstall a program Click Programs and Features Uninstall a program Select Avira Internet Security Suite and click Change In the Welcome dialog of the program select the option Modify You will be guided through the installation changes Related Topics Choosing installation components Changing an installation under Windows 7 You have the option of adding or removing individual program components of the Avira Internet Security Suite installation see Choosing installation components OG x gt Control Panel All Control Panel Items Programs and Features File Edit View Tools Help Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and then click Uninstall Change or Repair Turn Windows features on or r Organize Uninstall Name Publisher Installed On Avira Internet Security Suite User Manual Status 27
75. an assume the identities of the victims and carry out transactions in their name What is clear is that banks and insurance companies never ask for credit card numbers PINs TANs or other access details by email SMS or telephone Polymorph viruses Polymorph viruses are the real masters of disguise They change their own programming codes and are therefore very hard to detect Program viruses A computer virus is a program that is capable of attaching itself to other programs after being executed and cause an infection Viruses multiply themselves unlike logic bombs and Trojans In contrast to a worm a virus always requires a program as host where the virus deposits its virulent code The program execution of the host itself is not changed as a rule Rootkits A rootkit is a collection of software tools that are installed after a computer system has been infiltrated to conceal logins of the infiltrator hide processes and record data generally speaking to make themselves invisible They attempt to update already installed spy programs and reinstall deleted spyware Script viruses and worms Such viruses are extremely easy to program and they can spread if the required technology is on hand within a few hours via email round the globe Script viruses and worms use one of the script languages such as Javascript VBScript etc to insert themselves in other new scripts or to spread themselves by calling operating system functio
76. an engine and the product are up to date and if necessary implements an update After a product update you may have to restart your computer system If only the virus definition file and scan engine are updated the computer does not have to be restarted When a product update requires a reboot you can decide whether to continue with the update or to be reminded again later about the update If you continue with the product update immediately you are still able to choose when the reboot should take place Avira Internet Security Suite User Manual Status 27 Sep 2013 209 CG AVIRA Help Cemer If you want to be reminded about the update later on the virus definition file and the scan engine will be updated anyway but the product update will not be done Note The product update will not be completed until a reboot has occurred Note For security reasons the Updater checks whether the Windows hosts file of your computer was altered whether the Update URL for example was manipulated by malware and is diverting the Updater to unwanted download sites If the Windows hosts file has been manipulated this is shown in the Updater report file An update is automatically performed in the following interval 2 hours In the Control Center under Scheduler you can create additional update jobs that are performed by Updater at the specified intervals You also have the option to start an update manually e inthe Control Center in th
77. an options Action on detection Archive scan options System scan exceptions System scan heuristics Report function setting Real Time Protection Configuration of a realtime scan on access Scan options Action on detection Further actions On access scan exceptions On access scan heuristics Report function setting Update Configuration of the update settings set up of product updates Download via web server Proxy settings Web Protection Configuration of Web Protection Scan options enabling and disabling the Web Protection Action on detection Blocked access Unwanted file types and MIME types Web filter for known unwanted URLS malware phishing etc Web Protection scan exceptions URLs file types MIME types Web Protection heuristics Report function setting Mail Protection Configuration of Mail Protection Scan options Enable the monitoring of POP3 accounts IMAP accounts outgoing emails SMTP Actions on detection Avira Internet Security Suite User Manual Status 27 Sep 2013 145 CG AVIRA Further actions Mail Protection scan heuristics AntiBot function Permitted SMTP servers permitted email senders Mail Protection scan exceptions Configuration of cache empty cache Configuration of a footer in sent emails Report function setting e General Threat categories for System Scanner and Real Time Protection Application filter Blo
78. are displayed that are scanned in Use file extension list mode Default entries are set for the extensions but entries can be added or deleted Note Please note that the file extension list may vary from version to version Scan mode Here the time for scanning of a file is defined Scan when reading If this option is enabled the Real Time Protection scans the files before they are read or executed by the application or the operating system Scan when writing If this option is enabled the Real Time Protection scans a file when writing You can only access the file again after this process has been completed Scan when reading and writing If this option is enabled the Real Time Protection scans files before opening reading and executing and after writing This option is enabled as the default setting and is recommended Drives Monitor network drives If this option is enabled files on network drives mapped drives such as server volumes peer drives etc are scanned Note In order not to reduce the performance of your computer too much the option Monitor network drives should only be enabled in exceptional cases Warning If this option is disabled the network drives are not monitored They are no longer protected against viruses or unwanted programs Avira Internet Security Suite User Manual Status 27 Sep 2013 158 CG AVIRA Help Cemer Note When files are executed on network drives they are scanned by the
79. arnings Messages and more detailed information about the emails in question will be displayed in the Detections Errors and Warnings tabs e Detections Object Email in question showing the name of the sender and the time the email was sent Detection Name of the detected virus or unwanted program e Error Messages concerning errors that occurred during the Mail Protection scan e Alerts Alerts relating to the affected objects Avira Internet Security Suite User Manual Status 27 Sep 2013 77 CG AVIRA Help Cemer Options Note If a detection is a heuristic hit HEUR an unusual runtime packer PCK or a file with a hidden file extension HEUR DBLEXT in interactive mode only the options Move to quarantine and Ignore are available In automatic mode the detection is automatically moved to Quarantine This restriction prevents the detected files which may be a false alarm being directly removed deleted from your computer The file can be recovered at any time with the aid of the quarantine manager Move to quarantine If this option is enabled the email including all attachments is moved to quarantine It can later be delivered via the quarantine manager The affected email is deleted The body of the text and any attachments of the email are replaced by a default text Delete email If this option is enabled the affected email is deleted when a virus or unwanted program is detected The body of the text and any attac
80. assessments of product quality and other suggestions 1 7 7 Experts Market Experts Market Overview Experts Market is a database that on one hand offers users to contact experts who are able to help them with their computer troubles and on the other hand enables experts to be easy to reach for those who need their help In the following chapters you can find information on Ask for help Offering help Ask for help We always aim to design our product as comprehensible and user friendly as possible However at times issues might arise where you are not sure how you should deal with them and would appreciate the help of an expert Using Avira Internet Security Suite you can access a database of individuals and organizations offering help in resolving your computer and software related problems gt Start Avira Internet Security Suite Click Visit the Avira Experts Market You are redirected to the Avira Experts Market website gt Click Find an expert You are redirected to the expert database where you can carry out a search according to your needs The information displayed for each expert includes the following e Profile Picture Avira Internet Security Suite User Manual Status 27 Sep 2013 141 CG AVIRA Help Cemer e Expert Name e City e Country e Availability e Description e User Rating e Users Helped e Expertise e Pricing information The experts can be sorted by User Rating or the number of Users
81. assword are enabled By clicking on the relevant box the password enquiry can be disabled or enabled again on request for individual areas Restore If this option is enabled the pre defined affected password is required to restore an object objects Rescan If this option is enabled the pre defined affected password is required to rescan an object objects Affected If this option is enabled the pre defined object password is required to display the properties properties of an object Avira Internet Security Suite User Manual Status 27 Sep 2013 197 CG AVIRA Delete affected objects If this option is enabled the pre defined password is required to delete an object Send email to If this option is enabled the pre defined Avira password is required to send an object to the Avira Malware Research Center for examination Copying If this option is enabled the pre defined affected password is required to copy the affected objects object Add and modify jobs If this option is enabled the pre defined password is required to add and modify jobs in the Scheduler Configuration If this option is enabled configuration of the program is only possible after entering the pre defined password Installation uninstallation If this option is enabled the pre defined password is required for installation or uninstallation of the program Security Autorun Block autor
82. at categories Dialer Files have been successfully updated If this option is enabled you will receive a desktop notification wnenever an update has been successfully performed and files updated Update failed If this option is enabled you will receive a desktop notification wnenever an update fails No connection to the download server could be created or the update files could not be installed No update necessary If this option is enabled you will receive a desktop notification whenever an update is started but installation of the files is not necessary as your program is up to date Avira Internet Security Suite User Manual Status 27 Sep 2013 206 CG AVIRA Help Cemer 1 11 Tray Icon The tray icon in the system tray of the taskbar displays the status of the Real Time Protection service Icon Description Avira Real Time Protection is enabled Avira Real Time Protection is disabled Entries in the context menu Enable Real Time Protection Enables or disables the Avira Real Time Protection Enable Mail Protection Enables or disables the Avira Mail Protection Enable Web Protection Enables or disables the Avira Web Protection Enable Windows Firewall Enables or disables the Windows Firewall this feature is available starting from Windows 8 Start Avira Internet Security Suite Opens the Control Center Configure Avira Internet Security Suite Opens the Configuration My messages Opens
83. ation The list contains all applications which you have classified as harmful which you have entered via the configuration or by notifying the ProActiv component The applications on the list are blocked by Avira ProActiv and cannot be executed on your computer system An operating system message appears when a blocked program starts up The applications to be blocked are identified by Avira ProActiv on the basis of the path specified and the file name and are blocked irrespective of their content Input box Enter the application you want to block in this box To identify the application the full path file name and file extension must be specified The path must either show the drive on which the application is located or start with an environment variable J The button opens a window in which you can select the application to be blocked Avira Internet Security Suite User Manual Status 27 Sep 2013 194 CG AVIRA Help Cemer Add With the Add button you can transfer the application specified in the input box to the list of applications to be blocked Note Applications required for the proper operation of the operating system cannot be added Delete The Delete button lets you remove a highlighted application from the list of applications to be blocked Allowed applications The section Applications to be skipped lists the applications excluded from monitoring by the ProActiv component signed programs classified as
84. atterns Type of action and action sequences If a program exhibits typical malware behavior this is treated as a virus detection You have the option of blocking the program or ignoring the notification and continuing to use the program You can classify the program as trusted and add it to the application filter for permitted programs You have the option of adding the program to the application filter for blocked programs using the Always block command The ProActiv component uses rule sets developed by the Avira Malware Research Center to identify suspicious behavior The rule sets are supplied by Avira databases ProActiv sends information on any suspicious programs to the Avira databases for logging During Avira installation you have the option of disabling data transmission to the Avira databases Note ProActiv technology is not yet available for 64 bit systems Protection Cloud Enable Protection Cloud Fingerprints of all suspicious files are sent to the Protection Cloud for dynamic online inspection Executables are instantly identified as clean infected or unknown The Protection Cloud serves as a central location to observe attempted cyber attacks throughout our user base The files accessed by your computer are matched against the fingerprints of files stored in the cloud As more scanning is done in the cloud less processing power is required by the antivirus application A list of file locations frequently targeted by malwa
85. can in ascan profile only possible for manual selection and customized scan profiles v Inthe Control Center go to the PC PROTECTION gt System Scanner section Avira Internet Security Suite User Manual Status 27 Sep 2013 65 CG AVIRA Help Cemer With the right hand mouse button click on the scan profile you want to edit A context menu appears gt Select File filter gt Expand the context menu further by clicking on the small triangle on the right hand side of the context menu The entries Default Scan all files and User defined appear gt Select User defined The File extensions dialog box appears with a list of all file types to be scanned with the scan profile If you want to exclude a file type from the scan gt Highlight the file type and click Delete If you want to add a file type to the scan gt Highlight a file type gt Click Insert and enter the file extension of file type into the input box Use a maximum of 10 characters and do not enter the leading dot Wildcards and are allowed Create desktop shortcut for scan profile You can start a system scan directly from your desktop via a desktop shortcut to a scan profile without accessing your Avira product s Control Center To create a desktop shortcut to the scan profile V Inthe Control Center go to the PC PROTECTION gt System Scanner section gt Select the scan profile for which you want to create a short
86. can be displayed Toolbar Icon Description Display report file The report file of the Real Time Protection is displayed Reset statistics data E The statistical information in this section is set to zero Displayed information Last file found Shows the name and location of the file last found by the Real Time Protection Last virus or unwanted program found Gives the name of the last virus or unwanted program found Icon link Description A Virus information Click the icon or link to display detailed information about the virus or unwanted program if an Internet connection is present Last file scanned Shows the name and path of the file last scanned by the Real Time Protection Avira Internet Security Suite User Manual Status 27 Sep 2013 116 CG AVIRA Help Cemer Statistics Number of files Shows the number of files scanned so far Number of detections Shows the number of viruses and unwanted programs found so far Number of suspicious files Displays the number of files reported by the heuristics Number of deleted files Shows the number of files deleted so far Number of repaired files Shows the number of files repaired so far Number of moved files Shows the number of files moved so far Number of renamed files Shows the number of files renamed so far FireWall Windows Firewall as of Windows 7 Avira manages the
87. can be recovered at any time with the aid of the quarantine manager Deny access The website requested from the web server and or any data or files transferred are not sent to your web browser An error message to notify you that access has been denied is displayed in the web browser Web Protection logs the detection to the report file if the report function is activated Move to quarantine In the event of a virus or malware being detected the website requested from the web server and or the transferred data and files are moved into quarantine The affected file can be recovered from quarantine manager if it has an informative value or if necessary sent to the Avira Malware Research Center Ignore The website requested from the web server and or the data and files that were transferred are forwarded on by Web Protection to your web browser Warning This could allow viruses and unwanted programs to access your computer system Only select the Ignore option in exceptional cases Buttons and links Button link Description Virus information With this link and with an active Internet connection you can access an Internet page with further information on this virus or unwanted program EJ Hp This page of the online help is opened via this button or link Avira Internet Security Suite User Manual Status 27 Sep 2013 85 CG AVIRA Help Cemer 1 6 System Scanner 1 6 1 System Scanner With
88. canning speed low The System Scanner is only allocated processor time by the operating system if no other process requires computation time i e as long as only the System Scanner is running the speed is maximum All in all work with other programs is optimal The computer responds more quickly if other programs require computation time while the System Scanner continues running in the background medium The System Scanner is executed with normal priority All processes are allocated the same amount of processor time by the operating system This option is enabled as the default setting and is recommended Under certain circumstances work with other applications may be affected high The System Scanner has the highest priority Simultaneous work with other applications is almost impossible However the System Scanner completes its scan at maximum speed Action on detection You can define the actions to be performed by System Scanner when a virus or unwanted program is detected Interactive If this option is enabled the results of the System Scanner scan are displayed in a dialog box When carrying out a scan with the System Scanner you will receive an alert with a list of the affected files at the end of the scan You can use the content sensitive menu to select an action to be executed for the various infected files You can execute the standard actions for all infected files or cancel the System Scanner Note The act
89. ception of the integrity checking of system files are employed Standard scan of files scanning of registry and boot sectors scanning for rootkits etc see System Scanner gt Overview The scanning processes are performed regardless of the scanner setting in the configuration under System Scanner gt Scan Other settings Quick system scan The most important folders of your system directories Windows Programs Documents and Settings Local User Documents and Settings All Users are scanned for viruses and unwanted programs My Documents The default My Documents location of the logged in user is scanned for viruses and unwanted programs Note Under Windows My Documents is a directory in the profile of the user that is used as the default location for documents that have been saved The default setting for the directory is C Documents and Settings user name My Documents Active Processes All current processes are scanned for viruses or unwanted programs Scan for Rootkits and active malware The computer is scanned for rootkits and active running malware programs All running processes are checked Note In interactive mode you have several ways of reacting to a detection In automatic mode the detection is recorded in the report file Note The rootkits scan is not available for Windows XP 64 bit Avira Internet Security Suite User Manual Status 27 Sep 2013 112 CG AVIRA Manual selection Select
90. ch can be reset at any time and enables access to the report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button The FireWall section enables you to configure the basic settings for the FireWall In addition the current data transfer rate and all active applications using a network connection are displayed The Web Protection section displays information on scanned URLs and detected viruses as well as other statistical data which can be reset at any time and enables access to the report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button The Mail Protection section shows you all the emails scanned by Mail Protection their properties and other statistical data You can alsoexclude email addresses from future scanning for malware or spam Emails can also be deleted from the Mail Protection buffer e CHILD PROTECTION In this section you will find the components to ensure a safe Internet experience for your children Social Networks This section redirects you to the Social Network Protection application Social Network Protection informs parents of their children s activities online It checks their social network accounts for comments photos etc that may influence the child s reputation in a negative way or may indicate that the child is in danger e MOBILE PROTECTION
91. ck check marks No directory no check mark If you want to create a new scan profile gt Click the icon Create new profile The profile New profile appears below the profiles previously created gt Where appropriate rename the scan profile by clicking on the icon gt Highlight the nodes and directories to be saved by clicking the check box of the respective directory level The following options are available for selecting directories Directory including sub directories black check mark Sub directories of one directory only grey check mark sub directories have black check marks No directory no check mark Scan for viruses and malware using drag amp drop To scan for viruses and malware systematically using drag amp drop V The Control Center of your Avira product has been opened gt Highlight the file or directory you want to scan gt Use the left hand mouse button to drag the highlighted file or directory into the Control Center The Luke Filewalker window appears and a system scan is started When the scan is completed the results are displayed Scan for viruses and malware via the context menu To scan for viruses and malware systematically via the context menu gt Click with the right hand mouse button e g in Windows Explorer on the desktop or in an open Windows directory on the file or directory you want to scan The Windows Explorer context me
92. ck or allow applications Advanced protection Options to enable the ProActiv and Protection Cloud features Password protection for access to the Control Center and the Configuration Security block autostart function complete system scan status display product protection protect Windows hosts file WMI Enable WMI support Event log configuration Configuration of report functions Setting of directories used Configuration of acoustic alerts when malware is detected Help Center Buttons Button Description Default All settings of the configuration are restored to default values All amendments and custom values entries are lost when default settings are restored OK All the settings made are saved The configuration is closed The User Account Control UAC will ask for your permission to apply changes in operating systems as of Windows Vista Cancel The configuration is closed without saving your settings in the configuration Apply All the settings made are saved The User Account Control UAC will ask for your permission to apply changes in operating systems as of Windows Vista 1 10 2 System Scanner The System Scanner section of configuration is responsible for the configuration of the on demand scan Avira Internet Security Suite User Manual Status 27 Sep 2013 146 CG AVIRA Help Cemer Scan You can define the behavior of the on demand scan routine If you select cert
93. computer will usually start at some point to play a tune or display something unusual on the screen Examples of jokes are the washing machine in the disk drive DRAIN COM or the screen eater BUGSRES COM But beware All symptoms of joke programs may also originate from a virus or Trojan At the very least users will get quite a shock or be thrown into such a panic that they themselves may cause real damage Thanks to the extension of its scanning and identification routines your Avira product is able to detect joke programs and eliminate them as unwanted programs if required If the option Jokes is enabled with a check mark in the configuration under Threat categories a corresponding alert is issued if a joke program is detected Phishing Phishing also known as brand spoofing is a clever form of data theft aimed at customers or potential customers of Internet service providers banks online banking services registration authorities When submitting your email address on the Internet filling in online forms accessing newsgroups or websites your data can be stolen by Internet crawling spiders and then used without your permission to commit fraud or other crimes Your Avira product recognizes Phishing If the option Phishing is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such behavior Programs that violate the private domain Softwar
94. configuration section Mail Protection gt Scan gt Action on detection In interactive mode you can choose what to do with the email or attachment in the dialog box Avira Internet Security Suite User Manual Status 27 Sep 2013 79 CG AVIRA eb Center Alert Mail Protection Attention Detection is A virus or unwanted program was found What should happen with the email Detections Object Detection Email from ats fakedomain avira Fri 26 Aug 2012 Eicar Test Signature Virus information Please select the action to be performed Deny access x Detections Errors Warnings Messages and more detailed information about the emails in question will be displayed in the Detections Errors and Warnings tabs e Detections Object Email in question showing the name of the sender and the time the email was sent Detection Name of the detected virus or unwanted program e Error Messages concerning errors that occurred during the Mail Protection scan e Alerts Alerts relating to the affected objects Options Move mail to quarantine do not send If this option is enabled the email together with all attachments is copied to Quarantine and is not sent The email remains in the outbox of your email client You Avira Internet Security Suite User Manual Status 27 Sep 2013 80 CG AVIRA Help Cemer receive an error message in your email program All other emails sent from
95. ct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Avira Internet Security Suite User Manual Status 27 Sep 2013 162 CG AVIRA Help Cemer Quarantine If this option is enabled the Real Time Protection moves the file to Quarantine The files can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than Overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the Real Time Protection overwrites the file with a default pattern and then deletes it It cannot be restored Deny access If this option is enabled the affected file is not written the Real Time Protection only enters the detection in the report file if the report function is enabled In addition the Real Time Protection writes an entry in the Event log if this option is enabled Note If you have selected Delete or Overwrite and delete as the primary or secondary action please note In the case of heuristic hits the affected files are not deleted but are instead moved to quarantine Further actions Use event log If this option
96. cted profile Ins Create new profile Del Delete selected profile Quarantine section Shortcut Description F2 Rescan object F3 Restore object F4 Send object F6 Restore object to Return Properties Ins Add file Del Delete object Scheduler section Shortcut Description F2 Edit job Return Properties Ins Insert new job Del Delete job Avira Internet Security Suite User Manual Status 27 Sep 2013 Help Center 219 CG AVIRA Help Cemer Reports section Shortcut Description F3 Display report file F4 Print report file Return Display report Del Delete report s Events section Shortcut Description F3 Export event s Return Show event Del Delete event s 1 15 3 Windows Security Center Windows XP Service Pack 2 General The Windows Security Center checks the status of a computer for important security aspects If a problem is detected with one of these important points e g an outdated anti virus program the Security Center issues an alert and gives recommendations on how to protect your computer better The Windows Security Center and your Avira product Virus protection software Protection against malicious software You may receive the following information from the Windows Security Center with regard to your virus protection Avira Internet Security Suite User Manual
97. ctive action mode data access is denied and a desktop notification is displayed In the desktop notification you can remove the malware detected or transfer the malware to the System Scanner component using the Details button for further virus management The System Scanner opens a window containing notification of the detection which gives you various options for managing the affected file via a context menu see Detection gt System Scanner Automatic In automatic action mode when a virus or unwanted program is detected the action you selected in this area is executed automatically Action options for Mail Protection Web Protection Interactive In interactive action mode if a virus or unwanted program is detected a dialog box appears in which you can select what to do with the infected object This option is enabled as the default setting Avira Internet Security Suite User Manual Status 27 Sep 2013 57 CG AVIRA Help Cemer Automatic In automatic action mode when a virus or unwanted program is detected the action you selected in this area is executed automatically In interactive action mode you can react to detected viruses and unwanted programs by selecting an action for the infected object in the alert and executing the selected action by clicking Confirm The following actions for handling infected objects are available for selection Note Which actions are available for selection depends on the operating sys
98. cut gt Click the icon The desktop shortcut is created Filter events Events that have been generated by program components of your Avira product are displayed in the Control Center under ADMINISTRATION gt Events analogous to the event display of your Windows operating system The program components in alphabetical order are the following e Helper Service e Mail Protection e Real Time Protection Avira Internet Security Suite User Manual Status 27 Sep 2013 66 CG AVIRA Help Cemer e Scheduler e System Scanner e Updater e Web Protection e ProActiv The following event types are displayed e Information e Warning e Error e Detection To filter displayed events gt Inthe Control Center select the section ADMINISTRATION gt Events gt Check the box of the program components to display the events of the activated components OR Uncheck the box of the program components to hide the events of the deactivated components gt Check the event type box to display these events OR Uncheck the event type box to hide these events Exclude email addresses from scan To define which email addresses senders are excluded from the Mail Protection scan white listing gt Go to Control Center and select the section INTERNET PROTECTION gt Mail Protection The list shows incoming emails gt Highlight the email you want to exclude from the Mail Protection scan gt Click the
99. d profile is scanned for viruses or unwanted programs Start scan admin This function is only available as of Windows Vista Administrator rights are required to carry out this action The selected profile is scanned for viruses or unwanted programs Create new profile A new profile is created Select the directories and files to be scanned Rename profile Gives the selected profile the name chosen by you Note This entry cannot be selected in the context menu if a predefined profile is selected Delete profile The selected profile is irretrievably deleted Note This entry cannot be selected in the context menu if a predefined profile is selected File filter Default Means that the files are scanned according to the setting in the Files group of the Configuration You can adapt this setting to your requirements in the Configuration You can access Configuration via the Configuration button or link Scan all files All files are scanned irrespective of the setting in the configuration Avira Internet Security Suite User Manual Status 27 Sep 2013 114 CG AVIRA Help Cemer User defined A dialog box is opened in which all file extensions are displayed that are scanned Default entries are defined for the extensions However entries can be added or deleted Note This entry can only be selected in the context menu when the mouse is over a check box The option is not available with predefined prof
100. d start an on demand scan Predefined profiles enable a scan with already adapted default options In the same way it is possible to adapt the scan for viruses and unwanted programs to your Avira Internet Security Suite User Manual Status 27 Sep 2013 93 CG AVIRA Help Cemer personal requirements with the help of manual selection will be saved or by creating user defined profiles The Real Time Protection section displays information on scanned files as well as other statistical data which can be reset at any time and enables access to the report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button INTERNET PROTECTION In this section you will find the components to protect your computer system against viruses and malware from the Internet and against unauthorized network access The FireWall section enables you to configure the basic settings for the FireWall In addition the current data transfer rate and all active applications using a network connection are displayed The Web Protection section displays information on scanned URLs and detected viruses as well as other statistical data which can be reset at any time and enables access to the report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button The Mail Protection section shows you all the emails scanned by
101. date and virus scanning is on e Avira Desktop reports that it is turned off e Avira Desktop reports that it is out of date e Windows did not find antivirus software on this computer e Avira Desktop has expired Avira Desktop reports that it is up to date and virus scanning is on After installation of your Avira product and a subsequent update you will not receive any messages from the Windows Action Center But if you go to Action Center gt Security you can see Avira Desktop reports that it is up to date and virus scanning is on This means that your Avira product is now up to date and the Avira Real Time Protection is enabled Avira Desktop reports that it is turned off You receive the following message if you disable the Avira Real Time Protection or stop the Real Time Protection service Virus protection Important Turn on now Turn off messages about virus protection Get a different antivirus program online Avira Desktop reports that it is turned off Note You can enable or disable Avira Real Time Protection in the Status section of the Avira Control Center You can also notice that the Avira Real Time Protection is enabled by the opened red umbrella in your taskbar It is also Avira Internet Security Suite User Manual Status 27 Sep 2013 224 CG AVIRA Help Cemer possible to activate the Avira product by clicking the Turn on now button on the Windows Action Center message You will receive a notification as
102. ded Remaining Bytes left to download Buttons and links Avira Internet Security Suite User Manual Status 27 Sep 2013 211 CY AVIRA ape Button link Description us Help This page of the online help is opened via this button or link Reduce The display window of the updater will appear in a reduced size Enlarge The display window of the updater will be re established to its original size Abort The update procedure will be canceled The updater will be closed Close The update procedure is completed The display window will be closed Report The report file of the update is displayed 1 15 FAQ Tips This chapter contains important information on troubleshooting and further tips on using your Avira product e see Chapter Help in case of a problem e see Chapter Shortcuts e see Chapter Windows Security Center Windows XP or Windows Action Center as of Windows 7 1 15 1 Help in case of a problem Here you will find information on causes and solutions of possible problems e The error message The license file cannot be opened appears e The error message Connection failed while downloading the file appears when attempting to start an update e Viruses and malware cannot be moved or deleted e The status of the tray icon is disabled e The computer is extremely slow when perform a data back up e My firewall reports Avira Real Time Protection and Avira Mail Protection im
103. der Windows 8 e Uninstalling Avira Internet Security Suite under Windows 7 e Uninstalling Avira Internet Security Suite under Windows XP Avira Internet Security Suite User Manual Status 27 Sep 2013 28 CG AVIRA Help Cemer Uninstalling Avira Internet Security Suite under Windows 8 To uninstall Avira Internet Security Suite from your computer use the option Programs and Features in the Windows Control Panel aa i a E m GOG gt Control Panel All Control Panel Items Programs and Features File Edit View Tools Help Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and then click Uninstall Change or Repair Turn Windows features on or oft Organize v Change 5 Name Publisher Installed On gt Right click on the screen The All apps symbol appears Click on the symbol and look in the Apps Windows System section for Control Panel Double click the Control Panel symbol Click on Programs Uninstall a program Click on Programs and Features Uninstall a program Select Avira Internet Security Suite in the list and click Uninstall When asked if you really want to remove the application and all its components click Yes to confirm All components of the program will be removed Click Finish to complete uninstallation If a dialog box appears recommending that your computer be restarted click Yes to confirm Avira Intern
104. devices in public places networks have to your computer These settings do not allow by default the users of the public network to see and access your computer Enable If this option is enabled Windows Firewall is activated and working through the Avira product Avira Internet Security Suite User Manual Status 27 Sep 2013 172 CG AVIRA Help Cemer Block all incoming connections If this option is enabled Windows Firewall will reject all unsolicited attempts to connect to your computer including incoming connections from allowed applications Notify me when a new app is blocked If this option is enabled you will receive a notification every time that Windows Firewall blocks a new program or app Disable not recommended If this option is enabled Windows Firewall is deactivated This option is not recommended it puts your computer at risk Domain network Domain network settings The domain network settings manage the access other computers or devices have to your computer in a network that authenticates through a domain controller These settings allow by default authenticated users of the domain to see and access your computer Enable If this option is enabled Windows Firewall is activated and working through the Avira product Block all incoming connections If this option is enabled Windows Firewall will reject all unsolicited attempts to connect to your computer including incoming connections from allowed appl
105. dows XP operating system deactivate System Restore Start the computer in Safe Mode Start the Configuration of your Avira product Select System Scanner gt Scan gt Files gt All files and confirm the window with OK Start a scan of all local drives Start the computer in Normal Mode Carry out a scan in Normal Mode v yY yvy Tr rw yY yY Y ww If no other viruses or malware have been found activate System Restore if it is available and to be used Avira Internet Security Suite User Manual Status 27 Sep 2013 213 CG AVIRA Help Cemer The status of the tray icon is disabled Reason Avira Real Time Protection is disabled gt Inthe Control Center click Status and enable the Real Time Protection in the PC Protection area OR gt Open the context menu with a right click on the Tray Icon Click Real Time Protection enable Reason Avira Real Time Protection is blocked by a firewall gt Define a general approval for Avira Real Time Protection in the configuration of your firewall Avira Real Time Protection only works with the address 127 0 0 1 localhost An Internet connection is not established The same applies to Avira Mail Protection Otherwise gt Check the startup type of the Avira Real Time Protection service If necessary enable the service In the taskbar select Start gt Settings gt Control Panel Start the configuration panel Services with a double click under Windows XP the ser
106. duct as up to date an update must be performed after installation Update your system by carrying out an update Avira Internet Security Suite User Manual Status 27 Sep 2013 221 CY AVIRA sae Virus protection ON After installing your Avira product and performing a subsequent update you will receive the following message uw Virus Protection ON a Avira Desktop reports that it is up to date and virus scanning is on Antivirus software helps protect your computer against viruses and other security threats How does antivirus software help protect my computer Your Avira product is now up to date and the Avira Real Time Protection is enabled Virus protection OFF You receive the following message if you disable the Avira Real Time Protection or stop the Real Time Protection service Avira Desktop reports that it is turned off Antivirus software helps protect your computer against viruses and other security threats Click Recommendations for suggested actions you can take How does antivirus software help protect my computer Note Windows does not detect all antivirus programs Recommendations Note You can enable or disable Avira Real Time Protection in the Status section of the Control Center You can also see that the Avira Real Time Protection is enabled if the red umbrella in your taskbar is open Virus protection NOT MONITORED If you receive the following message from the Windows Security Center
107. e Protection e Status The Control Center opens with the Status view where you can see at a glance if your computer is safe and you have an overview of the active modulesand the date of the last system scan The Status view also contains buttons for starting features or actions such as starting or stopping the Real Time Protection Starting and closing of Control Center To start the Control Center the following options are available e Double click the program icon on your desktop e Via the program entry in the Start gt Programs menu Avira Internet Security Suite User Manual Status 27 Sep 2013 34 CG AVIRA Help Cemer e Via the Tray Icon of your Avira product Close the Control Center via the menu command Close in the menu File or by clicking on the close tab in the Control Center Operate Control Center To navigate in the Control Center gt Select an activity in the navigation bar The activity opens and other sections appear The first section of the activity is selected and displayed in the view gt If necessary click another section to display this in the detail window Note You can activate the keyboard navigation in the menu bar with the help of the Alt key If navigation is activated you can move within the menu with the arrow keys With the Return key you activate the active menu item To open or close menus in the Control Center or to navigate within the menus you can also use the following
108. e Scan for Rootkits and active malware e Scan active processes via the scan profile Active processes e Scan for boot sector viruses via the menu command Boot records scan in the menu Extras 1 6 2 Luke Filewalker During a system scan the status window Luke Filewalker appears which provides you with exact information on the status of the scan If the option interactive is selected in the configuration of the System Scanner in the group Action on detection you are asked what is to be done with a detected virus or unwanted program If the option automatic is selected any detections are shown in the Scanner report When the scan is complete its results statistics alerts and error messages are displayed in anew dialog box Avira Internet Security Suite User Manual Status 27 Sep 2013 86 CG AVIRA Help Cemer Luke Filewalker Scan status window G Luke Filewalker o amp z AVIRA Avira Internet Security Suite as Help Status Scanning the started processes Last object C Windows system32 ntmarta dll aces 12 3 Last detection No detection Virus information Scanned files 153 Detections 0 Scanned directories 0 Suspicious files 0 Scanned archives 0 Warnings 0 Used time 00 04 Objects scanned 0 Scanned 12 3 Hidden objects 0 pause Displayed information Status There are different status messages e The program will be initialized e Hidden objects search is running e Scannin
109. e Update menu and in the Status section e via the context menu of the tray icon Updates can be obtained from the Internet via Web server of the manufacturer The existing network connection is the default connection to the download servers of Avira You can change this default setting under Configuration gt Update 1 14 2 Updater The Updater window opens at the start of an update Avira Internet Security Suite User Manual Status 27 Sep 2013 210 CG AVIRA Help Cemer G Updater CaN ILY Avira Internet Security Suite us Help Status The program is up to date You now have optimal protection Time elapsed 00 05 min Transmitted 0 kBytes Time remaining 00 00 min Remaining 0 kBytes Download speed 0 0 kB sec Repo Note For update jobs created in Scheduler you can define the display mode for the update window You can select Hide Minimize or Maximize Note If you are using a program in fullscreen mode e g games and the updater s display mode is set to maximized or minimized the updater will switch to the desktop To prevent this start the updater with the display mode set to hide In this mode you will no longer be notified about updates by the update window Status Shows the proceeding of the updater Time elapsed Time which has elapsed since starting the download Time remaining Time until download is finished Download speed Speed of download Transmitted Bytes already downloa
110. e browser if you do not want to save previous searches and want to clear the history when you close the web browser Display Avira search results when I type keywords or invalid URLs into the browser address bar If this option is enabled a search is initiated and the search result displayed every time you enter keywords or an invalid URL into the web browser s address bar More options Select toolbar language Under Select toolbar language you can select the language in which Avira SearchFree Toolbar is displayed The toolbar is available in English German Spanish French Italian Portuguese and Dutch Note Where possible the default Avira SearchFree Toolbar language corresponds to that of your program If the toolbar is not available in your language the default language is English Show button text labels Disable the Show button text labels option if you want to hide the text next to the Avira SearchFree Toolbar icons Clear history Enable the Clear history option if you do not want to save previous searches and want to clear the history immediately Help Click on Help to access the website containing frequently asked questions FAQs relating to the toolbar Uninstall You can also uninstall Avira SearchFree Toolbar directly in Firefox Uninstallation via the web browser About Click on About to display which version of Avira SearchFree Toolbar is installed Avira Internet Security Suite User Manual Status 27 Sep 2013 47
111. e cursor over the icon the following message appears Avira Web Protection is active Your browsing is protected No further action is necessary Q Web Protection is If you move the cursor over the icon the inactive following message appears Avira Web Protection is off Click to find out how to turn it on You will be redirected to one of our Knowledge Base articles Avira Internet Security Suite User Manual Status 27 Sep 2013 42 CG AVIRA Help Cemer No Web Protection If you move the cursor over the icon one of the following messages appears e You do not have Avira Web Protection installed Click to find out how to protect your browsing This message will appear if you install incorrectly or uninstall the Avira Antivirus e Web Protection is included for free with Avira Antivirus Click to find out how to install it This message will appear if you do not install Web Protection or if you uninstall it In both cases you will be redirected to the Avira homepage where you can download the Avira product Error If you move the cursor over the icon the following message appears Avira reported an error Click to contact Support for help gt Click the gray icon or text to go to the Avira Support page Widgets Avira SearchFree contains three widgets with the most important functions for the nowadays Internet web browsing Facebook E mail and Browser Security
112. e manual for your Avira product License management The menu item License management in the Help menu opens the license wizard This assistant helps you to license or activate your Avira product in an easy way Avira Internet Security Suite User Manual Status 27 Sep 2013 139 CG AVIRA eens Activate product Activate this option if you already have an activation code and have not yet activated your Avira product During the product activation you are registered as a customer and your Avira product is activated with your license You have received the activation code from us either by email or it has been printed on the product packaging Note The activation of the program can be performed repeatedly with a valid activation code should this be required by a new installation of the system Note For product activation the program uses the HTTP protocol and port 80 web communication as well as encryption protocol SSL and port 443 to communicate with the Avira servers If you are using a firewall please ensure that the required connections and or incoming or outgoing data are not blocked by the firewall Note You have the option of launching a product upgrade for a product from the Avira desktop product family see Product information gt Licensing and Upgrade Enter the activation code for the product you want to upgrade in the Activation code input box If an upgrade is available the product is automatically installed P
113. e number whose scale of charges can vary widely The marketing of online content via your telephone bill is legal and can be of advantage to the user Genuine dialers leave no room for doubt that they are used deliberately and intentionally by the user They are only installed on the user s computer subject to the user s consent which must be given via a completely unambiguous and clearly visible labeling or request The dial up process of genuine dialers is clearly displayed Moreover genuine dialers tell you the incurred costs exactly and unmistakably Unfortunately there are also dialers which install themselves on computers unnoticed by dubious means or even with deceptive intent For example they replace the Internet user s default data communication link to the ISP Internet Service Provider and dial a cost incurring and often horrendously expensive 0190 0900 number every time a connection is made The affected user will probably not notice until his next phone bill that an unwanted 0190 0900 dialer program on his computer has dialed a premium rate number with every connection resulting in dramatically increased costs Avira Internet Security Suite User Manual Status 27 Sep 2013 229 CG AVIRA Help Cemer We recommend that you ask your telephone provider to block this number range directly for immediate protection against undesired dialers 0190 0900 dialers Your Avira product can detect the familiar dialers by default If
114. e standard components of Avira Internet Security Suite The Avira recommended security level settings are used As default one of the following installation paths is chosen C Program Files Avira for Windows 32bit versions or C Program Files x86 Avira for Windows 64bit versions Here you can find all files related to Avira Internet Security Suite If you choose this installation type you can perform an installation by simply clicking Next until completion This installation type is designed especially for those users who do not feel comfortable with configuring software tools Performing a Custom Installation The Custom installation enables you to configure your installation This is only recommended for advanced users who are well acquainted with matters of hard and software as well as security issues Avira Internet Security Suite User Manual Status 27 Sep 2013 You can choose to install individual program components A target folder can be selected for the program files to be installed You can disable Create a desktop icon and program group in the Start menu Using the configuration wizard you can define custom settings for your Avira Internet Security Suite Also you can choose the security level that you feel comfortable with After installation you can initiate a short system scan that is performed automatically after installation 16 CY AVIRA Help Cemer 1 3 8 Installing Avira Internet Security Suite
115. e that may be able to compromise the security of your system initiate unwanted program activities damage your privacy or spy on your user behavior and could therefore be unwanted Your Avira product detects Security Privacy Risk software If the option Programs that violate the private domain is enabled with a check mark in the configuration under Avira Internet Security Suite User Manual Status 27 Sep 2013 231 CG AVIRA Help Cemer Threat categories you receive a corresponding alert if your Avira product detects such software Unusual Runtime Packers Files that have been compressed with an unusual runtime packer and that can therefore be classified as potentially suspicious Your Avira product recognizes Unusual runtime packers If the option Unusual runtime packers is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such packers 1 16 2 Viruses and other malware Adware Adware is software that presents banner ads or in pop up windows through a bar that appears on a computer screen These advertisements usually cannot be removed and are consequently always visible The connection data allow many conclusions on the usage behavior and are problematic in terms of data security Backdoors A backdoor can gain access to a computer by bypassing the computer access security mechanisms A program that is being executed in the background gen
116. ebsites on the list of excluded URLs are downloaded into the Internet browser without further scanning by the web filter or by Web Protection For all entries in the list of excluded URLs the entries in the web filter see Web Protection gt Scan gt Blocked requests are ignored No scan for viruses and malware is performed Only trusted URLs should therefore be excluded from Web Protection scans Add The button allows you to copy the URL entered in the input field Internet address to the viewer window Delete The button deletes a selected entry from the list This button is inactive if no entry is selected Examples Skipped URLs www avira com OR www avira com All URLs with the domain www avira com are excluded from Web Protection scans www avira com en pages index php www avira com en support index html www avira com en download index html etc URLs with the domain www avira de are not excluded from Web Protection scans avira com OR avira com All URLs with the second and top level domain avira com are excluded from Web Protection scans The specification implies all existing subdomains for avira com www avira com forum avira com etc avira OR avira All URLs with the second level domain avira are excluded from Web Protection scans The specification implies all existing top level domains or subdomains for avira www avira com www avira de forum avira com etc domain All URLs cont
117. ected interactive option see the configuration section Web Protection gt Scan gt Action on detection In interactive mode you can choose what to do with the data sent by the web server in the dialog box Avira Internet Security Suite User Manual Status 27 Sep 2013 83 CG AVIRA eb Center Alert Web Protection Attention Detection m3 A virus or unwanted program was found What should happen now Detections Object Detection http www eicar org download eicar com Eicar Test Signature Virus information Please select the action to be performed Deny access x Detection Errors Warnings Messages and detailed information relating to the viruses detected are displayed in the Detection Errors and Warnings tabs e Detection URL and the name of the detected virus or unwanted program e Error Messages about errors that occurred during the Web Protection scan e Alerts Warnings relating to the viruses that were detected Possible actions Note If a detection is a heuristic hit HEUR an unusual runtime packer PCK or a file with a hidden file extension HEUR DBLEXT in interactive mode only the options Move to quarantine and Ignore are available This restriction prevents the detected files which may be a false alarm being Avira Internet Security Suite User Manual Status 27 Sep 2013 84 CG AVIRA Help Cemer directly removed deleted from your computer The file
118. ected hidden objects rootkits Detections Number of viruses and unwanted programs detected Suspicious Number of files reported by the heuristics Avira Internet Security Suite User Manual Status 27 Sep 2013 90 CG AVIRA Repaired Number of repaired files Wiped Number of overwritten files Deleted Number of deleted files Moved Number of files that are moved to quarantine Buttons and links Button Link Description EJ Hp This page of the online help is opened via this button or link Close The summary window is closed Report The report file of the scan will be shown 1 7 Control Center 1 7 1 Control Center Overview Help Center The Control Center is an information configuration and management center In addition to the sections that can be selected individually it offers a large number of options that can be accessed from the menu bar Menu bar All functions of the Control Center are contained in the menu bar File e Exit Alt F4 View e Status e PC Protection System Scanner Real Time Protection e Internet Protection FireWall Avira Internet Security Suite User Manual Status 27 Sep 2013 91 CY AVIRA sane Web Protection Mail Protection e Child Protection Social Networks e Mobile Protection Avira Android Security e Administration Quarantine Scheduler Reports Events e Refresh F5 Extras e Boot records scan e
119. ecurity Suite User Manual Status 27 Sep 2013 153 CG AVIRA Help Cemer Archives In this display area you can set which archives the System Scanner should scan For this you must select the relevant entries Exceptions File objects to be omitted for the System Scanner The list in this window contains files and paths that should not be included by the System Scanner in the scan for viruses or unwanted programs Please enter as few exceptions as possible here and really only files that for whatever reason should not be included in a normal scan We recommend that you always scan these files for viruses or unwanted programs before they are included in this list Note The entries in the list must not result in more than 6000 characters in total Warning These files are not included in a scan Note The files included in this list are recorded in the report file Please check the report file from time to time for unscanned files as perhaps the reason you excluded a file here no longer exists In this case you should remove the name of this file from this list again Input box In this input box you can enter the name of the file object that is not included in the on demand scan No file object is entered as the default setting J The button opens a window in which you can select the required file or the required path When you have entered a file name with its complete path only this file is not scanned for infection
120. eesssseesssseessseeesseseesseetesseeeesseesesseesess 220 1 15 4 Windows Action Center uu cscssccsscececcsscccsscsscccsscsscececcsccscsscsscececcsscesscssseeseccsccecescsscesecssceeseeceses 223 t16 Viruses and MVOC asia cities nas tawahaws eeii a a a a iaa 228 1 16 1 Threat categories scvisssssewessainewipvernevesboincveynennshesdonssnepuehneveptndiey sowahvineyouvebtosekesjuetvehbosebunbtodewsabioveneaniiven 228 1 16 2 Viruses and other MAIWALE ou ccs eescscescescececcsscecsscsccecescsscececssscesccsssesssssssesecssscesecsessesecssscesesees 232 1 17 Info and SONIC Saya is ceases casticanivs ca ewasesicstnanus ca lonsieslcane nnaseats nats eaneanasendonatseatennuseatwnsussatocnuseateastets 235 1 17 1 CONTACT AGGIES wactscecssscssadesctisscesssstadeuchidsnsssssteesucaesensusagegescvassssuseansdenctansuedesaSeceacsassusaseavesesetansssesaseeese 235 Avira Internet Security Suite User Manual Status 27 Sep 2013 4 CG AVIRA Help Cemer 117 2 Technical SUA ONT sasswanstuicesosancsosaxanesveorsdeansinavessonnsntanshaysesanionsnaiashicrsnpnessleibneovastatuansouaniourerantinnautiateh 236 TAF SUSPICIOUS TIES asasisvissasnapionassanigganvadisdarsanissanneoip E E E e E Kor E i EESE 236 1 17 4 Reporting false positives seesssssesssscesssscesssscesssscesssscesssseesssseesssseesssseesssscesssseesseecesseeeesseesesseeeess 236 1 17 5 Your feedback for more security sscisrnssvessonsonesoonssesoossansioonouvenoonsunsnoossivorosousdncnseavonsos
121. egard to exceptions on connected network drives If you use the drive letter of the connected network drive the files and folders specified are NOT excluded from the Real Time Protection scan If the UNC path in the list of exceptions differs from the UNC path used to connect to the network drive IP address specification in the list of exceptions specification of computer name for connection to network drive the specified folders and files are NOT excluded by the Real Time Protection scan Locate the relevant UNC path in the Real Time Protection report file lt Computer name gt lt Enable gt OR lt IP address gt lt Enable gt You can locate the path Real Time Protection uses to scan for infected files in the Real Time Protection report file Indicate exactly the same path in the list of exceptions Proceed as follows Set the protocol function of the Real Time Protection to Complete in the configuration under Real Time Protection gt Report Now access the files folders mounted drives or connected network drives with the activated Real Time Protection You can now read the path to be used from the Real Time Protection report file The report file can be accessed in the Control Center under Local protection gt Real Time Protection Avira Internet Security Suite User Manual Status 27 Sep 2013 166 CG AVIRA Help Cemer Heuristic This configuration section contains the settings for the heuristic of the scan engine Avira
122. egistry entries for the Avira SearchFree Toolbar plus Web Protection are deleted when your computer is restarted Avira Internet Security Suite User Manual Status 27 Sep 2013 32 CG AVIRA Help Cemer Note To uninstall the Avira SearchFree Toolbar the toolbar must be enabled in the Add On Manager Uninstalling Avira SearchFree Toolbar via Add On Manager Because the toolbar is installed as an add on it can also be uninstalled as one Firefox gt Click Tools gt Add ons gt Extensions From there you can manage the Avira Add on activate or deactivate the toolbar and uninstall Internet Explorer gt Go to Manage Add ons gt Toolbars und Extensions Here you can either activate and deactivate your Avira SearchFree Toolbar or uninstall it Google Chrome gt Click Options gt Extensions and manage easily your toolbar activate deactivate or uninstall it 1 4 Overview of Avira Internet Security Suite This chapter contains an overview of the functionality and operation of your Avira product e see Chapter User interface and operation e see Chapter Avira SearchFree Toolbar e see Chapter How to 1 4 1 User interface and operation You operate your Avira product via three program interface elements e Control Center monitoring and controlling the Avira product e Configuration Configuring the Avira product e Tray Icon in the system tray of the taskbar Opening the Control Center and other functions
123. ehavior detected What should happen now Warning Every action may affect the stability of this application Detections Object Detection C eicar com Virus information Please select the action to be performed Block program once Name and path of the currently detected suspicious program The name and path of the application executing suspicious actions are displayed in the middle window of the message Avira Internet Security Suite User Manual Status 27 Sep 2013 75 CG AVIRA Help Cemer Options Trusted program If this option is enabled the application continues to run The program is added to the list of permitted applications and is excluded from monitoring by the ProActiv component When adding to the list of permitted applications the monitoring type is set to Content This means that the application is only excluded from monitoring by the ProActiv component if the content remains unchanged see Configuration gt General gt Advanced protection gt Application filter Allowed applications Block program once If this option is enabled the application is blocked i e the application is terminated The actions of the application continue to be monitored by the ProActiv component Always block this program If this option is enabled the application is blocked i e the application is terminated The program is added to list of blocked applications and can no longer be
124. elect and load a VDF search engine update package The update package can be downloaded from the manufacturer s website and contains the current virus definition file and scan engine http Awww avira com Note As of Windows Vista you must have administrator rights to perform a manual update 1 7 6 Help Topics The menu item Topics in the Help menu opens the list of contents of the online help Help me If an Internet connection is active the Help me item in the Help menu opens the relevant Support page for your product on the Avira website There you can read the answers to frequently asked questions consult the knowledgebase and contact Avira Support Live Support If an Internet connection is active the menu command Live Support in the Help menu opens a page on the Avira website Please download the Avira Support Customer Module The customer module is necessary for a remote connection to the Avira Support After you have downloaded and installed the module contact the Avira Support by phone in order to tell us your module ID and to schedule a remote support session Forum If an Internet connection is active the Forum menu command in the Help menu opens a web page giving you access to the Avira Forum Download manual When an Internet connection is active the menu command Download Manual in the Help menu opens the download page of your Avira product This is where you will find the link for downloading the current version of th
125. enabled a desktop notification appears with a download progress bar if a download of website content exceeds a 20 second timeout This desktop notification is designed in particular for downloading websites with larger data volumes If you are surfing with Web Protection website contents are not downloaded incrementally in the Internet browser as they are scanned for viruses and malware before being displayed in the Internet browser This option is disabled as the default setting Click here for more information Automatic If this option is enabled no dialog box in case of a virus detection appears Web Protection reacts according to the settings you predefine in this section as primary and secondary action Primary action The primary action is the action performed when Web Protection finds a virus or an unwanted program Deny access The website requested from the web server and or any data or files transferred are not sent to your web browser An error message to notify you that access has been denied is displayed in the web browser Web Protection logs the detection to the report file if the report function is activated Move to quarantine In the event of a virus or malware being detected the website requested from the web server and or the transferred data and files are moved into quarantine The affected file can be recovered from the quarantine manager if it has any informative value or if necessary sent to the Avira Ma
126. ense Overview or select the automatic renewal of your license Upgrading In the License Manager you have the option of launching an upgrade for a product from the Avira desktop product family Manual uninstallation of the old product and manual installation of the new product is not required When upgrading from the License Manager you enter the activation code for the product you want to upgrade into the License Manager input box The new product is automatically installed To achieve high reliability and security for your computer Avira sends a pop up item to remind you to upgrade your system to the newest version Just click the Upgrade link on the pop up item and you will be guided to your product specific upgrade site You have the possibility to upgrade your current product or you may obtain a more comprehensive product The product overview page shows what kind of product you are using right now and offers the chance to compare your product to other Avira products If you need more information click the information icon right beside the product name If you want to remain on the same product click Upgrade and the download of the new version starts immediately If you would like to obtain a more comprehensive product click the Buy button at the bottom of the product column You will be automatically forwarded to the Avira online shop where you can do your purchase order Note Depending on your product and your operating system you ma
127. enter The following options are available for Windows Firewall enabling Windows Firewall through the Control Center The FireWall option under Status gt Internet Protection allows you to enable or disable the Windows Firewall by clicking the ON OFF button checking the status of the Windows Firewall through the Control Center You can check the status of the Windows Firewall under the section INTERNET PROTECTION gt FireWall and restore the recommended settings by clicking the Fix problem button 1 14 Updates 1 14 1 Updates The effectiveness of anti virus software depends on how up to date the program is in particular the virus definition file and the scan engine To carry out regular updates the Updater component is integrated into your Avira product The Updater ensures that your Avira product is always up to date and able to deal with the new viruses that appear every day Updater updates the following components e Virus definition file The virus definition file contains the virus patterns of the harmful programs which are used by your Avira product to scan for viruses and malware and repair infected objects e Scan engine The scan engine contains the methods used by your Avira product to scan for viruses and malware e Program files product update Update packages for product updates make extra functions available to the individual program components An update checks whether the virus definition file the sc
128. ep 2013 122 CG AVIRA Quarantine The Quarantine manager manages affected objects files and emails Your Avira product can move affected objects to the quarantine directory in a special format They can neither Help Center be executed nor opened Note To move objects to the Quarantine manager select the relevant option for quarantine in the Configuration under System Scanner and Real Time Protection and Mail Protection Scan gt Action on detection if you are working in automatic mode Alternatively you can select the relevant quarantine option in interactive mode Toolbar shortcuts and context menu Icon Shortcut Description p F2 Rescan object s A selected object is scanned again for viruses and unwanted programs The settings of the on demand scan are used for this Return Properties Opens a dialog box with more detailed information on the selected object Note You may obtain detailed information also by double clicking an object Avira Internet Security Suite User Manual Status 27 Sep 2013 123 CG AVIRA Windows Vista F3 Help Center Restore object s A selected object is restored Hereafter the object is placed in its original location Note This option is not available for objects of the type email Note As of Windows Vista you must have administrator rights to restore objects F6 Restore object s to A se
129. eptions Avira Internet Security Suite User Manual Status 27 Sep 2013 188 CG AVIRA Help Cemer This table shows you the list of email addresses excluded from scanning by Mail Protection white list Note The list of exceptions is used exclusively by Mail Protection with regard to incoming emails Scanning exceptions Input box In this box you enter the email address that you want to add to the list of email addresses not to be scanned Depending on your settings the email address will no longer be scanned in future by the Mail Protection Add With this button you can add the email address entered in the input box to the list of email addresses not to be scanned Delete This button deletes a highlighted email address from the list Email address Email that is no longer to be scanned Malware When this option is enabled the email address is no longer scanned for malware Up You can use this button to move a highlighted email address to a higher position If no entry is highlighted or the highlighted address is at the first position in the list this button is not enabled Down You can use this button to move a highlighted email address to a lower position If no entry is highlighted or the highlighted address is at the last position in the list this button is not enabled Cache The Mail Protection cache contains data regarding the scanned emails that is displayed as statistical data in the Control Center unde
130. erally enables the attacker almost unlimited rights User s personal data can be spied with the backdoor s help But are mainly used to install further computer viruses or worms on the relevant system Boot viruses The boot or master boot sector of hard disks is mainly infected by boot sector viruses They overwrite important information necessary for the system execution One of the awkward consequences the computer system cannot be loaded any more Bot Net A bot net is defined as a remote network of PCs on the Internet that is composed of bots that communicate with each other A bot net can comprise a collection of cracked machines running programs usually referred to as worms Trojans under a common command and control infrastructure Bot nets serve various purposes including denial of service attacks etc usually without the affected PC user s knowledge The main potential of bot nets is that the networks can achieve grow to thousands of computers and their total bandwidth exceeds most conventional Internet accesses Avira Internet Security Suite User Manual Status 27 Sep 2013 232 CG AVIRA Help Cemer Exploit An exploit security gap is a computer program or script that takes advantage of a bug glitch or vulnerability leading to privilege escalation or denial of service on a computer system One form of exploitation for example is an attack from the Internet with the help of manipulated data packages Programs can be i
131. ernet Service Provider Note The automatic dial up of the updater through so called dial up tools e g SmartSurfer Oleco etc is currently not yet available Terminate a dial up connection that was set up for the update If this option is enabled the dial up connection made for the update is automatically interrupted again as soon as the download has been successfully performed Note This option is only available under Windows XP Under newer operating systems the dial up connection opened for the update is always terminated as soon as the download has been performed Proxy settings Proxy server Do not use a proxy server If this option is enabled your connection to the web server is not established via a proxy server Use proxy system settings When the option is enabled the current Windows system settings are used for the connection to the web server via a proxy server Configure the Windows system settings to use a proxy server under Control panel gt Internet options gt Connections gt LAN settings You can also access the Internet options in the Extras menu in Internet Explorer Warning If you are using a proxy server which requires authentication enter all the required data under the option Use this proxy server The Use proxy system settings option can only be used for proxy servers without authentication Use this proxy server If your web server connection is set up via a proxy server you can enter the rel
132. est This button is used to test the selected WAVE file Alerts Your Avira product generates so called slide ups desktop notifications for specific events which give information on successful or failed program sequences such as updates Under Alerts you can enable or disable the notifications for specific events With desktop notifications you have the option of disabling the notification directly in the slide up You can reactivate the notification in the Alerts configuration window Update Alert if last update is older than n day s In this box you can enter the maximum number of days allowed to have passed since the last update If this number of days has passed a red icon is displayed for the update status under Status in the Control Center Show notice if the virus definition file is out of date If this option is enabled you will obtain an alert if the virus definition file is not up to date With the help of the alert option you can configure the temporal interval for an alert if the last update is older than n day s Warnings Notes with the following situations Dial up connection is used If this option is enabled you will receive a desktop notification alert if a dialer creates a dial up connection on your computer via the telephone or ISDN network There is a danger that the connection may have been created by an unknown and unwanted dialer and that the connection may be chargeable see Viruses and more gt Thre
133. est data from a web server The data transferred from the web server HTML files script and image files Flash files video and music streams etc will normally be moved directly into the browser cache for display in the web browser meaning that an on access scan as performed by Avira Real Time Protection is not possible This could allow viruses and unwanted programs to access your computer system Web Protection is what is known as an HTTP proxy which monitors the ports used for data transfer 80 8080 3128 and scans the transferred data for viruses and unwanted programs Depending on the configuration the program may process the affected files automatically or prompt the user for a specific action Shell Extension The Shell Extension generates an entry Scan selected files with Avira in the context menu of the Windows Explorer right hand mouse button With this entry you can directly scan files or directories Related Topics Changing an installation Sending suspicious files to the Avira Protection Cloud If you have decided to take part in the Avira Community you can choose to manually confirm the upload each time a file is to be sent to the Avira Malware Research Center Avira Internet Security Suite User Manual Status 27 Sep 2013 21 CG AVIRA Help Cemer 9 Avira Internet Security Suite ese Avira Community Protection Cloud AVIRA Confirm manually when sending suspicious files to Avira Click here to learn
134. et Security Suite is now uninstalled and all directories files and registry entries for the program are deleted when your computer is restarted Note The Avira SearchFree Toolbar is not included in the uninstallation program and must be uninstalled separately Uninstalling Avira Internet Security Suite under Windows 7 To uninstall Avira Internet Security Suite from your computer use the option Programs and Features in the Windows Control Panel Avira Internet Security Suite User Manual Status 27 Sep 2013 29 CG AVIRA Help Cemer pe O m cela DE a QQ a tie G wy A gt Control Panel All Control Panel Items Programs and Features File Edit View Tools Help Control Panel Home P Uninstall or change a program View installed updates To uninstall a program select it from the list and then click Uninstall Change or Repair Turn Windows features on or off Organize v Change A Name Publisher Installed On gt Open the Control Panel via the Windows Start menu Click Programs and Features Select Avira Internet Security Suite in the list and click Uninstall When asked if you really want to remove the application and all its components click Yes to confirm All components of the program will be removed Click Finish to complete uninstallation If a dialog box appears recommending that your computer be restarted click Yes to confirm Avira Internet Security Suite is now uninstalled and all directories
135. evant information here Avira Internet Security Suite User Manual Status 27 Sep 2013 170 CG AVIRA Help Cemer Address Enter the computer name or IP address of the proxy server you want to use to connect to the web server Port Please enter the port number of the proxy server you want to use to connect to the web server Login name Enter a user name to log in on the proxy server Login password Enter the relevant password for logging in on the proxy server here For security reasons the actual characters you type in this space are replaced by asterisks Examples Address proxy domain com Port 8080 Address 192 168 1 100 Port 3128 1 10 5 FireWall Avira Internet Security Suite allows you to configure to manage the Windows Firewall starting from Windows 7 e Avira FireWall e Windows Firewall Windows Firewall The FireWall section under Configuration gt Internet Protection is responsible for configuration of the Windows Firewall starting from Windows 7 Network profiles Network profiles Windows Firewall blocks the unathorized access of programs and apps to your computer based on three network location profiles e Private network for home or office networks e Public network for public places networks e Domain network for networks with a domain controller You can manage these profiles from the configuration of your Avira product under Internet protection gt Windows Firewall gt Network p
136. ewest SP 82 or 64 bit or Windows XP newest SP 32 or 64 bit Web browser Windows Internet Explorer 6 0 or higher Mozilla Firefox 3 0 or higher Google Chrome 18 0 or higher Note If necessary please uninstall any previously installed search toolbars before you install the Avira SearchFree Toolbar Otherwise you will not be able to install the Avira SearchFree Toolbar Administrator rights since Windows Vista On Windows XP many users work with administrator rights However this is not desirable from the point of view of security because it is then easy for viruses and unwanted programs to infiltrate computers For this reason Microsoft introduced the User Account Control UAC The User Account Control is part of the following operating systems e Windows Vista e Windows 7 e Windows 8 The User Account Control offers more protection for users who are logged in as administrators Thus an administrator only has the privileges of a normal user at first Actions for which administrator rights are required are clearly marked by the operating system with an information icon In addition the user must explicitly confirm the required action Privileges will only then be increased and the administrative task will be performed by the operating system after this permission has been obtained The Avira Internet Security Suite requires administrator rights for some actions These actions are marked with the following symbol If
137. file to quarantine The file can be recovered from quarantine manager if it has an informative value or if necessary sent to the Avira Malware Research Center Depending on the file further selection options may be available in the Quarantine Manager Delete If this option is enabled the file is deleted This process is much quicker than overwrite and delete Avira Internet Security Suite User Manual Status 27 Sep 2013 70 CG AVIRA Help Cemer Overwrite and delete If this option is enabled the Scanner overwrites the file with a default pattern and then deletes it It cannot be restored Rename If this option is enabled the Scanner renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Ignore If this option is enabled access to the file is allowed and the file is left as it is Always ignore Action option for Real Time Protection detections No further action is taken by Real Time Protection Access to the file is permitted All further access to this file is permitted and no further notifications will be provided until the computer is restarted or the virus definition file is updated Warning If you select the option Ignore or Always ignore the affected files remain active on your computer It may cause serious damage on your workstation Special features when infected boot sectors rootkits a
138. files and registry entries for the program are deleted when your computer is restarted Note The Avira SearchFree Toolbar is not included in the uninstallation program and must be uninstalled separately Uninstalling Avira Internet Security Suite under Windows XP To uninstall Avira Internet Security Suite from your computer use the option Change or Remove Programs in the Windows Control Panel gt Open the Control Panel via the Windows Start gt Settings menu Double click on Add or Remove Programs Select Avira Internet Security Suite in the list and click Remove When asked if you really want to remove the application and all its components click Yes to confirm All components of the program will be removed Click Finish to complete uninstallation If a dialog box appears recommending that your computer be restarted click Yes to confirm Avira Internet Security Suite is now uninstalled and all directories files and registry entries for the program are deleted when your computer is restarted Avira Internet Security Suite User Manual Status 27 Sep 2013 30 CG AVIRA Help Cemer Note The Avira SearchFree Toolbar is not included in the uninstallation program and must be uninstalled separately Uninstalling Avira SearchFree Toolbar Uninstalling Avira SearchFree Toolbar Should you ever feel the need to uninstall Avira SearchFree Toolbar here is how Uninstalling Avira SearchFree Toolbar under Windows 8 Uninstal
139. g Avira Internet Security Suite User Manual Status 27 Sep 2013 121 CG AVIRA Help Cemer e inappropriate content e revealing personal information e careless potentially reputation damaging activities Avira Social Network Protection can monitor the following social networks e Facebook e MySpace e Twitter e Google e Formspring Note To enable monitoring of any of your children s accounts you will need either their approval or their username and password for the respective account Further information Creating a Social Network Protection account Logging into your Social Network Protection account Avira Android Security Avira Android Security app is not only focused on anti theft measures that help you to get back your mobile device once you have misplaced it or even worse if it has been stolen The application allows you to block incoming calls and SMS Avira Android Security protects cell phones and smartphones running with Android operating system Avira Android Security consists of two components e The app itself installed on your Android device e The Avira Android Web Console for registration and feature control Avira Android Security is a free of charge app that does not require a license All major brands are supported by Avira Android Security as Samsung HTC LG and Motorola You can find more information on our website www avira com android Avira Internet Security Suite User Manual Status 27 S
140. g the started processes e Scanning file e Initialize archive e Free memory e File is being unpacked e Scanning boot sectors e Scanning master boot sectors e Scanning the registry e The program will be ended e The scan has finished Avira Internet Security Suite User Manual Status 27 Sep 2013 87 CG AVIRA Help Cemer Last object Name and path of the file that is currently being scanned or that was most recently scanned Last detection There are various messages for the last detection e No detection e Name of the most recently detected virus or unwanted program Scanned files Number of scanned files Scanned directories Number of scanned directories Scanned archives Number of scanned archives Used time Duration of the system scan Scanned Percentage of scan already completed Detections Number of viruses and unwanted programs detected Suspicious files Number of files reported by the heuristics Warnings Number of alerts about detected viruses Objects scanned Number of objects scanned during the rootkits scan Hidden objects Total number of hidden objects detected Note Rootkits have the ability to hide processes and objects such as registry entries or files However not every hidden object is necessarily proof of the existence of a rootkit Hidden objects can also be harmless objects If a scan detects hidden objects but does not issue a virus detection alert you should use the report to determine which
141. he IMAP accounts are monitored on the specified ports Monitored ports In this field you should enter the port to be used as the inbox by the IMAP protocol Multiple ports are separated by commas Default This button resets the specified port to the default IMAP port Scan outgoing emails SMTP If this option is enabled outgoing emails are scanned for viruses and malware Emails which are spam sent by unknown bots are blocked Monitored ports In this field you should enter the port to be used as the outbox by the SMTP protocol Multiple ports are separated by commas Avira Internet Security Suite User Manual Status 27 Sep 2013 183 CG AVIRA Help Cemer Default This button resets the specified port to the default SMTP port Note To verify the protocols and ports used call up the properties of your email accounts in your email client program Default ports are mostly used Enable IPv6 support If this option is enabled Internet Protocol version 6 is supported by the Mail Protection Option not available for new or changed installations under Windows 8 Action on detection This configuration section contains settings for actions performed when Mail Protection finds a virus or unwanted program in an email or in an attachment Note These actions are performed both when a virus is detected in incoming emails and when a virus is detected in outgoing emails Interactive If this option is enabled a dialog box appea
142. he time options in the box and change it using the arrow keys to the right of the input box Also start job when Internet connection is established If this option is enabled in addition to the specified update interval the update job is performed every time an Internet connection is established Repeat job if the time has already expired If this option is enabled past update jobs are performed that could not be performed at the time specified for example because the computer was switched off Web server Web server The update can be performed directly via a web server on the Internet Web server connection Use existing connection network This setting is displayed if your connection is used via a network Use the following connection This setting is displayed if you define your connection individually The Updater automatically detects which connection options are available Connection options that are not available are grayed out and cannot be activated A dial up connection can be established manually via a phone book entry in Windows for example User Enter the user name of the selected account Password Enter the password for this account For security reasons the actual characters you type in this space are replaced by asterisks Avira Internet Security Suite User Manual Status 27 Sep 2013 169 CG AVIRA ian Note If you have forgotten an existing Internet account name or password contact your Int
143. hetl etani vine adasia rievier ieies 10 1 3 Installation and uninstallation ssseessoseeseeseseessesceseesessessesceescesesseesesscssescsscesessessessessesessesse 12 1 3 1 Installation and uninstallation sssssssscissesissiscsrsssissssscsisesersssstsressissnesevoseseisssssssesscvseeisvsorerssistsiissicersssare 12 1 3 2 Preparing for installation ssssesssssesssssesssesesssssesssssesssseesssssrsssneesssssrsssssrssssressnnsessserrssuneesseerrssreeesseee 13 1 3 3 Installing from CD when online sssssesesssesssssesssssesssssesssssesssseesssssessssersssssesssssessssresssssesssesesseesesseesesse 13 1 3 4 Installing from CD when offline esesssesssseesssssesssseesssseesssseesssseesssseesssssrsssscessseeesssseessseresssseesseerrsss 14 1 3 5 Installing software downloaded from the Avira ShOp sess ssssssssssssssssssssssesesssesesssesesssessssseeesee 14 1 3 6 Removing incompatible software ssssesssssesssssesssssesssseesssssesssserssssersssssrsssstesssnsrsssssesssesesseesesseessseeee 14 1 3 7 Choosing an installation TYPO ssstersevisvensosswzsenssscvenanysovnpnsnsovepnasnovsovarsuvenuannsbdogansivigaannenlodanneboannenipsanneyt 15 1 3 8 Installing Avira Internet Security Suite seseessssssesssssesssssesssssesssssrsssssesssssesssesessessesssesesseesesseeeesss 17 1 3 9 Changing the installation esss eesssseesssseessssstsssseessseeesssscesssesesssscesseeeesssreesssesrsssssossserrsssseessserrssseees 2
144. hments of the email are replaced by a default text Delete attachment If this option is enabled the affected attachment is replaced by a default text If the body of the email is affected it is deleted and also replaced by a default text The email itself is delivered Move attachment to quarantine If this option is enabled the affected attachment is moved to quarantine and then deleted replaced by a default text The body of the email is delivered The affected attachment can later be delivered via the quarantine manager Ignore If this option is enabled an affected email is delivered despite detection of a virus or unwanted program Warning This could allow viruses and unwanted programs to access your computer system Only select the Ignore option in exceptional cases Disable the preview in your mail client never open any attachments with a double click Avira Internet Security Suite User Manual Status 27 Sep 2013 78 CG AVIRA Buttons and links Help Center Button link Description Virus information With this link and with an active Internet connection you can access an Internet page with further information on this virus or unwanted program EJ Hp This page of the online help is opened via this button or link 1 5 7 Outgoing emails If the Mail Protection detects a virus you will receive an alert if you selected interactive mode as the action mode when a virus is detected see
145. ications Notify me when a new app is blocked If this option is enabled you will receive a notification every time that Windows Firewall blocks a new program or app Disable not recommended If this option is enabled Windows Firewall is deactivated This option is not recommended it puts your computer at risk Note This option is only available if your computer is connected to a network with a domain controller Avira Internet Security Suite User Manual Status 27 Sep 2013 173 CG AVIRA Help Cemer Application rules If you click the link under Windows Firewall gt Application rules you will be redirected to the menu Allowed apps and features of the Windows Firewall configuration Advanced settings If you click the link under Windows Firewall gt Advanced settings you will be redirected to the menu Windows Firewall with Advanced Security of the Windows Firewall configuration 1 10 6 Web Protection The Web Protection section under Configuration gt Internet Protection is responsible for the configuration of the Web Protection Scan Web Protection protects you against viruses or malware that reach your computer from web pages that you load on your web browser from the Internet The Scan options can be used to set the behavior of the Web Protection component Scan Enable IPv6 support If this option is enabled Internet Protocol version 6 is supported by the Web Protection This option is not available for new
146. icon to exclude the email from the Mail Protection scan P The selected email address will no longer be scanned for viruses and unwanted programs The email sender address is included in the exclusion list and no longer scanned for viruses malware Avira Internet Security Suite User Manual Status 27 Sep 2013 67 CG AVIRA Help Cemer Warning Only exclude email addresses from the Mail Protection scan if the senders are completely trustworthy Note In the Configuration under Mail Protection gt General gt Exceptions you can add other email addresses to the exclusion list or remove email addresses from the exclusion list 1 5 Detection 1 5 1 Overview When a virus is detected your Avira can automatically execute certain actions or respond interactively In interactive action mode a dialog opens when a virus is detected in which you can control or initiate the subsequent handling of the virus delete ignore etc There is an option in automatic mode for displaying an alert when a virus is detected The action that was automatically executed is displayed in the message This chapter contains comprehensive information arranged according to module on detection messages e see Chapter System Scanner Interactive action mode e see Chapter System Scanner Sending files to Protection Cloud e see Chapter Real Time Protection e see Chapter Real Time Protection Suspicious behavior e see Chapter Mail Protection
147. iles Select With sub directories Everything is scanned in the selected node black check mark Without sub directories Only the files are scanned in the selected node green check mark Only sub directories Only the sub directories are scanned in the selected node not the files that are in the node gray check mark sub directories have a black check mark No selection Selection is canceled the currently selected node is not scanned no check mark Note This entry can only be selected in the context menu when the mouse is over a check box The option is not available with predefined profiles Create desktop link Creates a link to the selected profile on the desktop Note This entry cannot be selected in the context menu if the profile Manual selection is selected as the settings of the Manual selection are not permanently saved Real Time Protection The Real Time Protection section displays information on scanned files as well as other statistical data which can be reset at any time and enables access to the report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button Avira Internet Security Suite User Manual Status 27 Sep 2013 115 CG AVIRA Help Cemer Note If the Real Time Protection service is not started the button next to the module is displayed in yellow color However the report file of the Real Time Protection
148. in interactive action mode You can now choose to activate or deactivate the acoustic alert and select an alternative WAVE file for the alert Note The action mode of the System Scanner is set in the configuration under System Scanner gt Scan gt Action on detection The action mode of the Real Time Protection is set in the configuration under Real Time Protection gt Scan gt Action on detection No warning When this option is enabled there is no acoustic alert when a virus is detected by the System Scanner or Real Time Protection Use PC speakers only in interactive mode If this option is enabled there is an acoustic alert with the default signal when a virus is detected by the System Scanner or Real Time Protection The acoustic alert is sounded on the PC s internal speaker Use the following WAVE file only in interactive mode If this option is enabled there is an acoustic alert with the selected WAVE file when a virus is detected by the System Scanner or Real Time Protection The selected WAVE file is played over a connected external speaker WAVE file In this input box you can enter the name and the associated path of an audio file of your choice The program s default acoustic signal is entered as standard The button opens a window in which you can select the required file with the aid of the file explorer Avira Internet Security Suite User Manual Status 27 Sep 2013 205 CG AVIRA Help Cemer T
149. in report file If this option is enabled the configuration of the on access scan is recorded in the report file Note If you have not specified any report file restriction older entries are Avira Internet Security Suite User Manual Status 27 Sep 2013 182 CG AVIRA Help Cemer automatically deleted when the report file reaches 100 MB Entries are deleted until the size of the report file reaches 80 MB 1 10 7 Mail Protection The Mail Protection section of the Configuration is responsible for the configuration of the Mail Protection Scan Use Mail Protection to scan incoming emails for viruses and malware Outgoing emails can be scanned for viruses and malware by Mail Protection Outgoing emails which are spam sent from an unknown bot on your computer can be blocked by Mail Protection to prevent spam Scan incoming emails If this option is enabled incoming emails are scanned for viruses and malware Mail Protection supports POP3 and IMAP protocols Enable the inbox account used by your email client to receive emails for monitoring by Mail Protection Monitor POP3 accounts If this option is enabled the POP3 accounts are monitored on the specified ports Monitored ports In this field you should enter the port to be used as the inbox by the POPS protocol Multiple ports are separated by commas Default This button resets the specified port to the default POPS port Monitor IMAP accounts If this option is enabled t
150. ination If this option is enabled all processes of the program are protected against unwanted termination by viruses and malware or against uncontrolled termination by a user e g via Task Manager This option is enabled as the default setting Advanced process protection If this option is enabled all processes of the program are protected with advanced options against unwanted termination Advanced process protection requires considerably more computer resources than simple process protection The option is enabled as the default setting To disable this option you have to restart your computer Note Process protection is not available for Windows XP 64 bit Warning If process protection is enabled interaction problems can occur with other software products Disable process protection in these cases Protect files and registry entries from manipulation If this option is enabled all registry entries of the program and all program files binary and configuration files are protected from manipulation Protection against manipulation entails preventing write delete and in some cases read access to the Avira Internet Security Suite User Manual Status 27 Sep 2013 199 CG AVIRA Help Cemer registry entries or program files by users or external programs To enable this option you have to restart your computer Warning Please note that if this option is disabled the repair of computers infected with specific types of
151. ing to the settings you predefine in this section as primary and secondary action Copy file to quarantine before action If this option is enabled the Real Time Protection creates a backup copy before carrying out the requested primary or secondary action The backup copy is saved in quarantine It can be restored via the Quarantine manager if it is of informative value You can also send the backup copy to the Avira Malware Research Center Depending on the object more selection options are available in the Quarantine manager Primary action Primary action is the action performed when the Real Time Protection finds a virus or an unwanted program If the Repair option is selected but the affected file cannot be repaired the action selected under Secondary action is performed Note The Secondary action option can only be selected if the Repair setting was selected under Primary action Repair If this option is enabled the Real Time Protection repairs affected files automatically If the Real Time Protection cannot repair an affected file it carries out the action selected under Secondary action Note An automatic repair is recommended but means that the Real Time Protection modifies files on the workstation Avira Internet Security Suite User Manual Status 27 Sep 2013 161 CG AVIRA Help Cemer Rename If this option is enabled the Real Time Protection renames the file Direct access to these files e g with doub
152. ion Quarantine is preselected by default in the System Scanner notification Further actions can be selected via a context menu Avira Internet Security Suite User Manual Status 27 Sep 2013 150 CG AVIRA Help Cemer Automatic If this option is enabled no dialog box in case of a virus detection appears The System Scanner reacts according to the settings you predefine in this section as primary and secondary action Copy file to quarantine before action If this option is enabled the System Scanner creates a backup copy before carrying out the requested primary or secondary action The back up copy is saved in Quarantine where the file can be restored if it is of informative value You can also send the backup copy to the Avira Malware Research Center for further investigation Primary action Primary action is the action performed when the System Scanner finds a virus or an unwanted program If the option Repair is selected but the affected file cannot be repaired the action selected under Secondary action is performed Note The option Secondary action can only be selected if the setting Repair was selected under Primary action Repair If this option is enabled the System Scanner repairs affected files automatically If the System Scanner cannot repair an affected file it carries out the action selected under Secondary action Note An automatic repair is recommended but means that the System Scanner modifies files
153. is enabled as the default setting with a value of 30 days No limit When this option has been activated the size of the event database is not limited However a maximum of 20 000 entries are displayed in the program interface under Events Reports Limit reports Limit number to max n piece When this option is enabled the maximum number of reports can be limited to a specific amount Values between 1 and 300 are permissible If the specified number is exceeded then the oldest report at that time is deleted Delete all reports older than n day s If this option is enabled reports are automatically deleted after a specific number of days Permissible values are 1 to 90 days This option is enabled as the default setting with a value of 30 days No limit If this option is enabled the number of reports is not restricted Directories Temporary path Use default system settings If this option is enabled the settings of the system are used for handling temporary files Note You can see where your system saves temporary files for example with Windows XP under Start gt Settings gt Control Panel gt System gt Index card Advanced Button Environment Variables The temporary variables TEMP TMP for the currently registered user and for system variables TEMP TMP are shown here with their relevant values Use following directory If this option is enabled the path displayed in the input box is used Avira
154. ist are selected and scanned Smart Extensions If this option is enabled the System Scanner detects whether a file is a packed file format archive even if the file extension differs from the usual extensions and scans the archive However every file must be opened for this which reduces the scanning speed Example If a zip archive has the file extension xyz the System Scanner also unpacks this archive and scans it This option is enabled as the default setting Note Only those archive types marked in the archive list are supported Limit recursion depth Unpacking and scanning recursive archives can require a great deal of computer time and resources If this option is enabled you limit the depth of the scan in multi packed archives to a certain number of packing levels maximum recursion depth This saves time and computer resources Note In order to find a virus or an unwanted program in an archive the System Scanner must scan up to the recursion level in which the virus or the unwanted program is located Maximum recursion depth In order to enter the maximum recursion depth the option Limit recursion depth must be enabled You can either enter the requested recursion depth directly or by means of the right arrow key on the entry field The permitted values are 1 to 99 The standard value is 20 which is recommended Default values The button restores the pre defined values for scanning archives Avira Internet S
155. ity Suite User Manual Status 27 Sep 2013 125 CG AVIRA Help Cemer amp F7 Export all properties The properties of the highlighted quarantined object are exported in a text file i F10 Open quarantine directory Opens the directory INFECTED Note You have the option of executing actions on multiple highlighted objects To highlight multiple objects objects in columns hold down the control key or the shift key while selecting the objects in quarantine manager Press Ctrl A to select all the displayed objects When executing the action Display properties multiple objects cannot be selected Multiple selections are not possible with the Send object action as only one file can be uploaded at a time Table Status An object placed in quarantine can have different statuses Icon Description No virus or unwanted program was found the object is clean FN A virus or unwanted program was found H lf a suspect file was added to the quarantine manager with the option Add file it has this warning icon Type Designation Description Email The object detected is an email File The object detected is a file Avira Internet Security Suite User Manual Status 27 Sep 2013 126 CG AVIRA Help Cemer Detection Shows the name of the malware found Heuristic findings are identified with the abbreviation HEUR Source Shows the path unde
156. ively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD Enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option combines a strong detection level with a low risk of false alerts Medium is the default setting if you have selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives Avira Internet Security Suite User Manual Status 27 Sep 2013 155 CG AVIRA Help Cemer Report The System Scanner has a comprehensive reporting function You thus obtain precise information on the results of an on demand scan The report file contains all entries of the system as well as alerts and messages of the on demand scan Note To be able to establish what actions the System Scanner has performed when viruses or unwanted programs have been detected you should activate the report file in the configu
157. jobs such as updates or scans e Extremely high virus and malware detection via innovative scanning technology scan engine including heuristic scanning method e Detection of all conventional archive types including detection of nested archives and smart extension detection e High performance multithreading function simultaneous high speed scanning of multiple files 1 2 2 System requirements System requirements Avira Internet Security Suite Avira Internet Security Suite has the following requirements for successful use of the system Operating system Windows 8 newest SP 82 or 64 bit or Windows 7 newest SP 82 or 64 bit or Windows XP newest SP 32 or 64 bit Hardware e Computer with Pentium processor or later at least 1 GHz e Atleast 150 MB of free hard disk memory space more if using quarantine for temporary storage e Atleast 1024 MB RAM under Windows 8 Windows 7 e Atleast 512 MB RAM under Windows XP Other requirements Avira Internet Security Suite User Manual Status 27 Sep 2013 8 CG AVIRA Help Cemer e For the program installation Administrator rights e For all installations Windows Internet Explorer 6 0 or higher e Internet connection where appropriate See Preparing for installation System requirements Avira SearchFree Toolbar The following requirements have to be met for a proper use of the Avira SearchFree Toolbar Operating system Windows 8 newest SP 82 or 64 bit or Windows 7 n
158. key combinations Alt underlined letter in the menu or menu command Hold down the Alt key if you want to access a menu a menu command or a submenu To process data or objects displayed in the detail window gt Highlight the data or object you wish to edit To highlight multiple elements elements in columns hold down the control key or the shift key while selecting the elements gt Click the appropriate button in the upper bar of the detail window to edit the object Control Center overview e Status Clicking on the Status bar gives you an overview of the product s functionality and performance see Status The Status section lets you see at a glance which modules are active and provides information on the last update performed e PC PROTECTION In this section you will find the components for checking the files on your computer system for viruses and malware The System Scanner section enables you to easily configure and start an on demand scan Predefined profiles enable a scan with already adapted default options In the same way it is possible to adapt the scan for viruses and unwanted programs to your personal requirements with the help of manual selection will be saved or by creating user defined profiles Avira Internet Security Suite User Manual Status 27 Sep 2013 35 CG AVIRA Help Cemer The Real Time Protection section displays information on scanned files as well as other statistical data whi
159. king Next Your license data will be displayed in the next window Your Avira product has been enabled gt Continue to install If you have already installed your Avira product gt Inthe Control Center select the menu item Help gt License management The license wizard opens in which you can select an activation option The next steps of product activation are identical with the procedure described above Perform automatic updates To create a job with the Avira Scheduler to update your Avira product automatically gt Inthe Control Center select the section ADMINISTRATION gt Scheduler gt Click the _ Insert new job icon The dialog box Name and description of the job appears gt Give the job a name and where appropriate a description gt Click Next The dialog box Type of job is displayed gt Select Update job from the list gt Click Next The dialog box Time of job appears gt Select a time for the update Avira Internet Security Suite User Manual Status 27 Sep 2013 50 CG AVIRA Help Cemer Immediately Daily Weekly Interval Single Login Note We recommend regular automatic updates The recommended update interval is 2 hours gt Where appropriate specify a date according to the selection gt Where appropriate select additional options availability depends on type of job Repeat job if time has expired Past jobs are performed tha
160. king your permission to run Avira Click on Yes I trust the publisher and want to run this program and Real Time Protection will be enabled again Avira Desktop reports that it is out of date If you just installed Avira or if for some reason the virus definition file the scan engine or the program files of your Avira product have not been updated automatically e g if you have made an upgrade from an older Windows operating system on which your Avira product is already installed you will receive the following message Virus protection Important f J Update now Avira Desktop reports that it is out of date Turn off messages about virus protection Get a different antivirus program online Note In order for the Windows Action Center to recognize your Avira product as up to date an update must be performed after installation Update your Avira Product by carrying out an update Windows did not find antivirus software on this computer This information of the Windows Action Center appears when the Windows Action Center has not found any anti virus software on your computer Virus protection Important Find a program online Windows did not find antivirus software on this computer Turn off messages about virus protection Note Please note that this option will not appear in Windows 8 as Windows Defender is now also the pre set virus protection function Note Install your Avira product on your computer t
161. klist gt Check whether your mail client logs in to the server via Kerberos APOP or RPA These verification methods are currently not supported gt Check whether your mail client reports to the server through SSL also often called TLS Transport Layer Security Avira Mail Protection does not support SSL and therefore terminates any encrypted SSL connections If you want to use encrypted SSL connections without having them protected by Mail Protection you will have to use a port that is not monitored by Mail Protection for the connection The ports monitored by Mail Protection can be configured in the configuration under Mail Protection gt Scan gt Is the Avira Mail Protection service active If necessary enable the service In the taskbar select Start gt Settings gt Control Panel Start the configuration panel Services with a double click under Windows XP the services applet is located in the sub directory Administrative Tools Find the entry Avira Mail Protection Automatic must be entered as the startup type and Started as the status If necessary start the service manually by selecting the relevant line and the button Start If an error message appears please check the event display If this is not successful you may have to completely uninstall the Avira product via Start gt Settings gt Control Panel gt Add or Remove Programs to restart the computer and then to reinstall your Avira product General POP3 co
162. le click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the Real Time Protection moves the file to Quarantine The files in this directory can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than Overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the Real Time Protection overwrites the file with a default pattern and then deletes it It cannot be restored Deny access If this option is enabled the Real Time Protection only enters the detection in the report file if the report function is enabled In addition the Real Time Protection writes an entry in the Event log if this option is enabled Warning If Real Time Protection is set to Scan when writing the affected file is not written Secondary action The option Secondary action can only be selected if the Repair option was selected under Primary action With this option it can now be decided what is to be done with the affected file if it cannot be repaired Rename If this option is enabled the Real Time Protection renames the file Dire
163. le modules To display only the events of a specific module please check the box next to the required module Filter The following event classification can be displayed by the event viewer Icon Description i Information Warning Error FN Detection By checking the box Filter Y you can display all events To display only certain events please check the box next to the required event Table The event list contains the following information e Icon The icon of the event classification e Type A classification of the event severity Information Warning Error Detection e Module The module that has logged the event For example the Real Time Protection module that made a detection e Action Event description of the respective module Avira Internet Security Suite User Manual Status 27 Sep 2013 136 CG AVIRA Help Cemer e Date Time The date and the local time the event occurred Refresh Updates the view of the opened section 1 7 4 Extras Boot records scan You can also scan the boot sectors of the drives of your workstation with a system scan This is recommended for example when a system scan detects a virus and you want to make sure that the boot sectors are not affected It is possible to select more than one boot sector by keeping the Shift key pressed and selecting the required drives with the mouse Note You can have the boot sectors automatically scanned with a
164. lected object can be restored at a location defined by you If you select this option the Save as dialog opens in which you can select the storage location Avira Internet Security Suite User Manual Status 27 Sep 2013 124 CG AVIRA en Ins Help Center Add file to quarantine If you regard a file as suspicious you can add it to the quarantine manager manually with this option If appropriate upload the file to an Avira Malware Research Center web server for investigation using the Send object option Send object s The object is uploaded to an Avira Malware Research Center web server for investigation by the Avira Malware Research Center When you click on the Send Object button a dialog opens containing a form for entering your contact data Enter all the required data Select a type Suspicious file or False positive Click OK to upload the suspicious file Note The size of the files you upload is limited to 20 MB uncompressed or 8 MB compressed Note You can only upload one file at a time x Del Delete object s A selected object is deleted from the quarantine manager The object cannot be restored Copy object s to The highlighted quarantined object is saved to the selected directory Note The quarantined object is not identical to the restored file The quarantined object is encrypted and cannot be executed or read in its original format Avira Internet Secur
165. ling Avira SearchFree Toolbar under Windows 7 Uninstalling Avira SearchFree Toolbar under Windows XP Uninstalling Avira SearchFree Toolbar via the web browser Uninstalling Avira SearchFree Toolbar via Add On Manager Uninstalling Avira SearchFree Toolbar under Windows 8 To uninstall your Avira SearchFree Toolbar gt Close the web browser Right click in one of the bottom corners of the screen The All apps symbol appears Click on the symbol and look in the Apps Windows System section for Control Panel Double click the Control Panel symbol Click Programs Uninstall a program Click Programs and Features Uninstall a program Select Avira SearchFree Toolbar plus Web Protection in the list and click Uninstall You will be asked if you really want to uninstall this product Click Yes to confirm Avira SearchFree Toolbar plus Web Protection is uninstalled and all directories files and registry entries for the Avira SearchFree Toolbar plus Web Protection are deleted when your computer is restarted Uninstalling Avira SearchFree Toolbar under Windows 7 To uninstall your Avira SearchFree Toolbar gt Close your web browser Avira Internet Security Suite User Manual Status 27 Sep 2013 31 CG AVIRA Help Cemer Open the Control Panel via the Windows Start menu Double click on Programs and Features Select Avira SearchFree Toolbar plus Web Protection in the list and click Uninstall You will be asked if you real
166. lp Last scan Information on the last system scan performed is displayed in this field When a complete system check is performed all the hard disks on your computer are thoroughly scanned All scanning processes with the exception of the integrity checking of system files are employed standard file scanning checking the registry and boot sectors scanning for rootkits etc The following details are displayed e Date of last complete system scan The following possibilities are available System scan Option Description Not performed Scan No complete system check has been executed since system installation Warning The status of the system is unchecked There is the possibility that viruses or unwanted programs are to be found on your computer Note To check your computer please click on the Scan system link Date of last system Scan You performed a complete system scan on the specified scan e g system date 09 18 2011 Note We recommend that you use the default scan job Complete system scan Use the Scheduler to enable the Complete system scan job Avira Internet Security Suite User Manual Stat us 27 Sep 2013 100 CG AVIRA Help Cemer Unknown Help This status is displayed when an unknown error occurs In this case please get in touch with our Support Last update Information on the current status of the last update performed is displayed here The f
167. lware Research Center Ignore The website requested from the web server and or the data and files that were transferred are forwarded on by Web Protection to your web browser Access to the file is permitted and the file is ignored Avira Internet Security Suite User Manual Status 27 Sep 2013 175 CG AVIRA ioci Warning The affected file remains active on your workstation It may cause serious damage on your workstation Blocked requests In Blocked requests you can specify the file types and MIME types content types for the transferred data to be blocked by Web Protection The Web filter lets you block known phishing and malware URLs Web Protection prevents the transfer of data from the Internet to your computer system Web Protection blocks the following file types MIME Types All file types and MIME types content types for the transferred data in the list are blocked by Web Protection Input box In this box enter the names of the MIME types and file types you want Web Protection to block For file types enter the file extension e g htm For MIME types indicate the media type and where applicable sub type The two statements are separated from one another by a single slash e g video mpeg or audio x wav Note Files which are already stored on your system as temporary Internet files and blocked by Web Protection can however be downloaded locally from the Internet by your computer s Internet browser Temp
168. ly want to uninstall this product Click Yes to confirm Avira SearchFree Toolbar plus Web Protection is uninstalled and all directories files and registry entries for the Avira SearchFree Toolbar plus Web Protection are deleted when your computer is restarted Uninstalling Avira SearchFree Toolbar under Windows XP To uninstall your Avira SearchFree Toolbar gt Close your web browser Open the Control Panel via the Windows Start gt Settings menu Double click on Add or Remove Programs Select Avira SearchFree Toolbar plus Web Protection in the list and click Remove You will be asked if you really want to uninstall this product Click Yes to confirm Avira SearchFree Toolbar plus Web Protection is uninstalled and all directories files and registry entries for the Avira SearchFree Toolbar plus Web Protection are deleted when your computer is restarted Uninstalling Avira SearchFree Toolbar via the web browser You also have the option of uninstalling the Avira SearchFree Toolbar directly in the browser This option is only available for Firefox and Internet Explorer gt Open your web browser In the search toolbar open the Options menu Click Uninstall toobar from browser When you are asked if you want to uninstall the product click Yes to confirm You will now be asked to close your web browser Close the web browser and click Retry Avira SearchFree Toolbar plus Web Protection is uninstalled and all directories files and r
169. malware may fail Note When this option is activated changes can only be made to the configuration including changes to scan or update requests by means of the user interface Note Protection for files and registration entries is not available for Windows XP 64 bit WMI Support for Windows Management Instrumentation Windows Management Instrumentation is a basic Windows management technology that uses script and programming languages to allow read and write access both local and remote to settings on Windows systems Your Avira product supports WMI and provides data status information statistical data reports planned requests etc as well as events via an interface WMI gives you the option of downloading operating data from the program Enable WMI support When this option is enabled you can download operating data from the program via WMI Events Limit size of event database Limit size to max n entries If this option is enabled the maximum number of events listed in the event database can be limited to a certain size possible values 100 to 10000 entries If the number of entered entries is exceeded the oldest entries are deleted Avira Internet Security Suite User Manual Status 27 Sep 2013 200 CG AVIRA Help Cemer Delete all events older than n day s If this option is enabled events listed in the event database are deleted after a certain period of time possible values 1 to 90 days This option
170. mediately after activation e Avira Mail Protection does not work e An email sent via a TLS connection has been blocked by Mail Protection Avira Internet Security Suite User Manual Status 27 Sep 2013 212 CG AVIRA Help Cemer e Webchat is not operational Chat messages will not be displayed data are being loaded in the browser The error message The license file cannot be opened appears Reason The file is encrypted gt To activate the license you do not need to open the file but rather you save it in the program directory The error message Connection failed while downloading the file appears when attempting to start an update Reason Your Internet connection is inactive No connection to the web server on the Internet can therefore be established gt Test whether other Internet services such as WWW or email work If not re establish the Internet connection Reason The proxy server cannot be reached gt Check whether the login for the proxy server has changed and adapt it to your configuration if necessary Reason The update exe file is not fully approved by your personal firewall gt Ensure that the update exe file is fully approved by your personal firewall Otherwise gt Check your settings in the Configuration under PC Protection gt Update Viruses and malware cannot be moved or deleted Reason The file was loaded by windows and is active Update your Avira product If you use the Win
171. mmend that you now run a quick system scan for viruses and other malware The scanner will scan started programs and some system files The scan only lasts a few seconds _peeccabssensvecs sssassesdssseeas bees sesssees sssecserecasbesssens sedcooteacesaas sess nsoeusesssetanenscassesatesauscaenees gt If you want to perform a quick system scan leave the Quick system scan option activated Click Next Complete the configuration by clicking Finish If you have not deactivated the Quick system scan option the Luke Filewalker window opens The System Scanner performs a quick system scan 1 3 9 Changing the installation Changing the installation If you wish to add or remove modules of the current installation you can do this without having to uninstall Avira Internet Security Suite Here is how e Changing an installation under Windows 8 e Changing an installation under Windows 7 e Changing an installation under Windows XP Changing an installation under Windows 8 You have the option of adding or removing individual program components of the Avira Internet Security Suite installation see Choosing installation components Avira Internet Security Suite User Manual Status 27 Sep 2013 26 CG AVIRA ape ee SOE Go gt gt Control Panel All Control Panel Items Programs and Features File Edit View Tools Help Control Panel Home Uninstall or change a program View installed updates To uninstall a progr
172. n Windows Firewall starting from Windows Vista This component manages the Windows Firewall from Avira Internet Security Suite Rootkits Protection Avira Rootkits Protection checks whether software is already installed on your computer that can no longer be detected with conventional methods of malware protection after penetrating the computer system Avira Internet Security Suite User Manual Status 27 Sep 2013 20 CG AVIRA Help Cemer ProActiv The ProActiv component monitors application actions and alerts users to suspicious application behavior This behavior based recognition enables you to protect yourself against unknown malware The ProActiv component is integrated into Avira Real Time Protection Protection Cloud The Protection Cloud component is a module for dynamic online detection of still unknown malware This means that the files are uploaded to a remote location and compared to known files as well as other files that are being uploaded and analyzed in real time unscheduled and without delay This way the database is constantly updated therefore an even higher level of security can be provided If you have chosen to install the Protection Cloud component but you want to confirm manually which files should be sent to the Cloud for analysis you can enable the option Confirm manually when sending suspicious files to Avira Web Protection When surfing the Internet you are using your web browser to requ
173. n only those files with a certain extension type All files If this option is enabled all files are scanned for viruses or unwanted programs irrespective of their content and their file extension Note If All files is enabled the File extensions button cannot be selected Use smart extensions If this option is enabled the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program This means that the program decides whether the files are scanned or not based on their content This procedure is somewhat slower than Use file extension list but more secure since not only on the basis of the file extension is scanned Note lf Use smart extensions is enabled the File extensions button cannot be selected Use file extension list If this option is enabled only files with a specified extension are scanned All file types that may contain viruses and unwanted programs are preset The list can be edited manually via the File extensions button This option is enabled as the default setting and is recommended Note If this option is enabled and you have deleted all entries from the list with file extensions this is indicated with the text No file extensions under the File extensions button Avira Internet Security Suite User Manual Status 27 Sep 2013 157 CG AVIRA Help Cemer File extensions With the aid of this button a dialog box is opened in which all file extensions
174. names again Quarantine If this option is enabled the System Scanner moves the file to Quarantine These files can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the System Scanner overwrites the file with a default pattern and then deletes wipes it It cannot be restored Note If you have selected Delete or Overwrite and delete as the primary or secondary action you should note the following In the case of heuristic hits the affected files are not deleted but are instead moved to quarantine Avira Internet Security Suite User Manual Status 27 Sep 2013 152 CG AVIRA Help Cemer Archives When scanning archives the System Scanner uses a recursive scan Archives in archives are also unpacked and scanned for viruses and unwanted programs The files are scanned decompressed and scanned again Scan archives If this option is enabled the selected archives in the archive list are scanned This option is enabled as the default setting All archive types If this option is enabled all archive types in the archive l
175. narnndeestretenrsaaearnneentontnnenert mem anlndina marie mum mannientontedtts 146 1 10 3 Real Time Protection uu cc cccscsccsssscscssssssssssssscscssssssscssssssscsssessscesssssscsssecssccssecsscessessscsssescscesseeecs 156 Ts GA U o o FE 1i e A A E E EE A A E 169 1 10 5 Fire W oeiee Ra E E ER eE ERAIN TENEAN EEE OA TELET ERAI EEA AE RA ERT EERI TENENTE ENTERESE 171 1 10 6 Web PLOteCtiO Mice ccsciccccccccsscccccovccsscconsetatsonscdedcsncesecovess sucessovateavecdedsesctaedovesdascensotateoweSesdcencesteovessessvanse 174 1 10 7 Mail PROG CUO Mi eriaren aiene EEEE EAEAN EEA ERSE 183 1 10 8 Gonera aaa 192 Tell TELA GON P E E eer en ee 207 1 12 IN Product Messages wsissctasvaseonacseuniaueenmarstanannmaioni autominer Geman 208 yes A a 2 gt Premera PR IE IAT 208 1 13 1 Fire y ell lisa re E a 208 1 13 2 Windows Firewall oe tcsesscscccescsscscsscsscscsscsssscssssssscsssscsscsssscsecssssscecssseccscessscsecssssasscesssaseceaseaee 209 Tt SCAIGS E E A T E T 209 1 14 1 LUCIA S e E PAESE EEE E TEE 209 1 14 22 LICE csssiesnainanas antonio nannaninannsbinnaboeniy sansaniipasetoinsanneunyaasneay saabiaeananaaneonanssiipaanean A EE 210 o RR MS EE E nade eiseneast seared 212 1 15 1 Help in case OF a POO ISIN sasissessantssevoansowenosntsswosevivsenoavtnyespuvenuevoavendensovansayoavinveruvanvernovanwennsVanaeravaNione 212 1 15 2 SNOU e e E E 216 1 15 3 Windows Security Center sesseesssssesssseesssscesssscesssscesssseesssseessss
176. nd active malware are detected Action options are available for repairing infected boot sectors when they are detected Repair 722 KB 1 44 MB 2 88 MB 360 KB 1 2 MB boot sector These options are available for diskette drives Download rescue CD This option will take you to the Avira website from where you can download a special tool for detecting and removing boot sector viruses If you carry out actions on running processes the processes in question are terminated before the actions are carried out Avira Internet Security Suite User Manual Status 27 Sep 2013 71 CG AVIRA Help Cemer Buttons and links Button link Beschreibung Apply Now The selected actions are executed to handle all affected files Cancel The Scanner is closed without further action The affected files are left unchanged on your computer system EJ Hep This page of the online help is opened via this button or link Warning Only execute the Cancel action in exceptional cases The affected files remain active on your workstation after you cancel It may cause serious damage on your workstation Special features when malware is detected while Web Protection is inactive If you have disabled the Web Protection the System Scanner reports active malware it has detected via a slide up while scanning the system Prior to repairing your system you can create a restore point v First you have to enable System Restore
177. nd click Get Started Note From now on your email address will serve as your username Logging in to an existing Social Network Protection account gt Make sure that your computer is connected to the internet gt Click Control Center gt View gt Child Protection gt Social Networks Click Log in If you have saved the cookie on your system the web browser opens displaying your Avira Social Network Protection dashboard OR If your web browser does not accept cookies or removes them every time your web browser is closed you can either log in by clicking on the Facebook logo or by entering your username and password 1 9 Mobile Protection Avira does not only protect your computer system from malware and viruses but also protects your smartphone running with Android operating system from loss and theft Using Avira Android Security you can also block unwanted calls or SMS Simply add phone numbers from call log SMS log and your list of contacts to the blacklist or create manually a contact you want to block You can find more information on our website www avira com android Avira Internet Security Suite User Manual Status 27 Sep 2013 144 CG AVIRA Help Cemer 1 10 Configuration 1 10 1 Configuration Overview of configuration options Buttons Overview of configuration options The following configuration options are available System Scanner Configuration of a system scan on demand Sc
178. nfiltrated in order to obtain higher access Fraudulent software Also known as scareware or rogueware it is a fraudulent software that pretends that your computer is infected by viruses or malware This software looks deceptively similar to professional Antivirus software but is meant to raise uncertainty or to scare the user Its purpose is to make the victims feel threatened of imminent unreal danger and to make them pay to eliminate it There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action which in reality is the real attack Hoaxes For several years Internet and other network users have received alerts about viruses that are purportedly spread via email These alerts are spread via email with the request that they should be sent to the highest possible number of colleagues and to other users in order to warn everyone against the danger Honeypot A honeypot is a service program or server installed in a network Its function is to monitor a network and log attacks This service is unknown to the legitimate user because of this reason he is never addressed If an attacker examines a network for the weak points and uses the services which are offered by a honeypot it is logged and an alert is triggered Macro viruses Macro viruses are small programs that are written in the macro language of an application e g WordBasic under WinWord 6 0 and that can n
179. nnections encrypted via SSL Secure Sockets Layer also frequently referred to as TLS Transport Layer Security cannot currently be protected and are ignored Verification to the mail server is currently only supported via passwords Kerberos and RPA are currently not supported Your Avira product does not check outgoing emails for viruses and unwanted programs Note We recommend regularly installing Microsoft updates to close any gaps in security An email sent via a TLS connection has been blocked by Mail Protection Reason Transport Layer Security TLS encryption protocol for data transfers on the Internet is not supported by Mail Protection at this time The following options are available for sending the email Avira Internet Security Suite User Manual Status 27 Sep 2013 215 CG AVIRA Help Cemer Use a port other than port 25 which is used by SMTP This will bypass monitoring by Mail Protection gt Turn off the TLS encrypted connection and disable TLS support in your email client gt Disable temporarily the monitoring of outgoing emails by Mail Protection in the configuration under Mail Protection gt Scan Webchat is not operational Chat messages will not be displayed data are being loaded in the browser This phenomenon may occur during chats which are based on the HTTP protocol with transfer encoding chunked Reason Web Protection checks the sent data completely for viruses and undesired p
180. nown malware is detected the risk of false alerts is low in this case Medium detection level This option combines a strong detection level with a low risk of false alerts Medium is the default setting if you have selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives Report Real Time Protection includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection Reporting Avira Internet Security Suite User Manual Status 27 Sep 2013 167 CG AVIRA Help Cemer This group allows for the content of the report file to be determined Off If this option is enabled then Real Time Protection does not create a log It is recommended that you should turn off the logging function only in exceptional cases such as if you are executing trials with multiple viruses or unwanted programs Default If this option is enabled Real Time Protection records important information concerning detections alerts and errors in the report file with less important information ignored for improved clarity This option is enabled as the default setting Extended If this option is enabled Real Time Protection logs less important information to the report file as well Complete If this option is enabled Real Time Protection logs all available information
181. ns This frequently happens via email or through the exchange of files documents A worm is a program that multiplies itself but that does not infect the host Worms cannot consequently form part of other program sequences Worms are often the only possibility to infiltrate any kind of damaging programs on systems with restrictive security measures Avira Internet Security Suite User Manual Status 27 Sep 2013 234 CG AVIRA Help Cemer Spyware Spyware are so called spy programs that intercept or take partial control of a computer s operation without the user s informed consent Spyware is designed to exploit infected computers for commercial gain Trojan horses short Trojans Trojans are pretty common nowadays Trojans include programs that pretend to have a particular function but that show their real image after execution and carry out a different function that in most cases is destructive Trojan horses cannot multiply themselves which differentiates them from viruses and worms Most of them have an interesting name SEX EXE or STARTME EXE with the intention to induce the user to start the Trojan Immediately after execution they become active and can for example format the hard disk A dropper is a special form of Trojan that drops viruses i e embeds viruses on the computer system Zombie A zombie PC is a computer that is infected with malware programs and that enables hackers to abuse computers via remote control fo
182. nted programs You can modify the job Quick System Scan but it is recommended to create other scan jobs that would better reflect your needs Toolbar shortcuts and context menu Icon Shortcut Description Ins Insert new job Creates a new job A wizard clearly guides you through the necessary settings Return Properties Opens a dialog box with more information on the selected job 7 F2 Edit job Opens the wizard to create and alter a job x Del Delete job Deletes the selected jobs from the list Avira Internet Security Suite User Manual Status 27 Sep 2013 128 CG AVIRA Help Cemer J Display report file The report file of the Scheduler is displayed F3 Start job Start a marked job from the list a F4 Stop job Stops a started and marked job Table Type of job Icon Description The job is an update job The job is a scan job Name Name of the job Action Indicates whether the job is a scan or an update Frequency Indicates how often and when the job is started Display mode The following display modes are available Invisible The job is performed in the background and is not visible This applies to scanning jobs and update jobs Minimize The job window only displays a progress bar Maximize The job window is completely visible Avira Internet Security Suite
183. nu appears gt Select Scan selected files with Avira in the context menu The Luke Filewalker window appears and a system scan is started Avira Internet Security Suite User Manual Status 27 Sep 2013 54 CG AVIRA Help Cemer When the scan is completed the results are displayed Automatically scan for viruses and malware Note After installation the scan job Full system scan is created in the Scheduler A complete system scan is automatically performed at a recommended interval To create a job to automatically scan for viruses and malware gt Inthe Control Center select the section ADMINISTRATION gt Scheduler gt Click the icon The dialog box Name and description of job appears gt Give the job a name and where appropriate a description gt Click Next The dialog box Type of job appears gt Select Scan job gt Click Next The dialog box Selection of the profile appears gt Select the profile to be scanned gt Click Next The dialog box Time of the job appears gt Select a time for the scan Immediately Daily Weekly Interval Single Login gt Where appropriate specify a date according to the selection gt Where appropriate select the following additional options availability depends on job type e Repeat job if the time has already expired Past jobs are performed that could not be performed at the required time for example because
184. o protect it against viruses and other unwanted programs Avira Desktop has expired Avira Internet Security Suite User Manual Status 27 Sep 2013 225 CY AVIRA Help Cemer This information of the Windows Action Center appears when the license of your Avira product has expired If you click on the button Renew subscription you will be redirected to the website of Avira where you can buy a new license Virus protection Important i Renew subscription Avira Desktop has expired Turn off messages about virus protection View installed antivirus apps Note Please note that this option is only available for Windows 8 Spyware and unwanted software protection You may receive the following information from the Windows Action Center with regard to your spyware protection e Avira Desktop reports that it is turned on e Windows Defender and Avira Desktop both report that they are turned off e Avira Desktop reports that it is out of date e Windows Defender is out of date e Windows Defender is turned off Avira Desktop reports that it is turned on After the installation of your Avira product and a subsequent update you will not receive any messages from the Windows Action Center But if you go to Action Center gt Security you can see Avira Desktop reports that it is turned on This means that your Avira product is now up to date and the Avira Real Time Protection is enabled Windows Defender and Avira Desktop bo
185. o quickly search the Internet using the Avira search engine e Status display The status displays provide information on the status of the Web Protection and the current update status of your Avira product and helps you identify which actions you need to take to protect your PC e Widgets Avira offers you three widgets to the most important Internet related functions With one click you have direct access to Facebook and your email or you can ensure safe web browsing Firefox and Internet Explorer only e Options You can use the Options menu to access the toolbar options clear the history find toolbar help and information and also uninstall the Avira SearchFree Toolbar directly via the web browser Firefox and Internet Explorer only Use Avira SearchFree You can use Avira SearchFree to define any number of terms to browse the Internet Avira Internet Security Suite User Manual Status 27 Sep 2013 Al CG AVIRA Help Cemer Enter the term in the search box and press the Enter key or click on Search The Avira SearchFree engine then searches the Internet for you and displays all hits in the browser window To find out how to custom configure Avira SearchFree in Internet Explorer Firefox and Chrome go to Options Status display Web Protection You can use the following icons and messages to identify which actions you need to take to protect your PC Icon Status display Description Web Protection If you move th
186. object is referred to and obtain more information about the detected object Avira Internet Security Suite User Manual Status 27 Sep 2013 88 CG AVIRA Buttons and links Button Link Description Virus information With this link and with an active Internet connection you can access an Internet page with further information on this virus or unwanted program EJ Hp This page of the online help is opened via this button or link Stop The scan process is stopped Pause The scan will be interrupted and can be continued by clicking on the button Resume Resume The interrupted scan will be continued End The System Scanner is closed Avira Internet Security Suite User Manual Status 27 Sep 2013 Help Center 89 CG AVIRA Help Cemer Report The report file of the scan will be shown Luke Filewalker Scan Statistics r Luke Filewalker 2 Avira Internet Security Suite SY Summary ts Help Statistics Files 5960 Detections 0 Directories 0 Suspicious 0 Archives 30 Repaired 0 Warnings 0 Wiped 0 Objects scanned 0 Deleted 0 Hidden objects 0 Moved 0 Displayed information Statistics Files Number of scanned files Directories Number of scanned directories Archives Number of scanned archives Warnings Number of alerts about detected viruses Objects searched Number of objects scanned during the rootkits scan Hidden objects Number of det
187. oduct has been updated and a false positive report is suspected This enables you to confirm a false positive with a rescan and restore the file gt Highlight the file and click on The file is scanned for viruses and malware using the system scan settings After the scan the dialog Rescan statistics appears which displays statistics on the status of the file before and after the rescan To delete a file gt Highlight the file and click on gt You have to confirm your choice with Yes If you want to upload the file to a Avira Malware Research Center web server for analysis gt Highlight the file you want to upload gt Click on gt A dialog opens with a form for inputting your contact data gt Enter all the required data gt Select a type Suspicious file or Suspicion of false positive Avira Internet Security Suite User Manual Status 27 Sep 2013 62 CG AVIRA Help Cemer gt Select a response format HTML Text HTML amp Text gt Click OK The file is uploaded to a Avira Malware Research Center web server in compressed form Note In the following cases analysis by the Avira Malware Research Center is recommended Heuristic hits Suspicious file During a scan a file has been classified as suspicious by your Avira product and moved to quarantine Analysis of the file by the Avira Malware Research Center has been recommended in the virus detection dialog box or in the re
188. ollowing details are displayed e Date of the last update gt Click the button Open Configuration to define further settings for automatic updates The following possibilities are available Avira Internet Security Suite User Manual Status 27 Sep 2013 101 CG AVIRA Icon Status Option Description Date of last update e g 07 18 2011 Start update The program has been updated during the last 24 hours Note You can update your Avira product to the latest version via the Start update button Avira Internet Security Suite User Manual Status 27 Sep 2013 Help Center 102 CG AVIRA Date of last update e g 07 18 2011 Start update 24 hours have already passed since the update but you are still within the update reminder cycle you chose This depends on the setting in the configuration Note You can update your Avira product to the latest version via the Start update button Avira Internet Security Suite User Manual Status 27 Sep 2013 Help Center 103 CG AVIRA Help Cemer Not Start update Since installation performed no update has been performed Or The update reminder cycle you chose has been exceeded see Configuration and no update has been performed Or The virus definition file is older than the update reminder cycle you have selected see Configuration Note You can update y
189. om ats 10 40 80 146 This email could be sent by a not allowed program running on your computer If you have sent the email yourself using your email dient please check and correct the list of allowed sender addresses configured in Mailguard s Antibot feature Program used SMTP server used and address of the sender of the email The following information is displayed in the center window of the message e Name of the program used to send the email e Name of the SMTP server used to send the email e Address of sender of email If you sent the email in question using your email program compare the list of permitted senders in the configuration under Mail Protection gt Scan gt AntiBot with the sender addresses that you use in the email accounts in your email client program If the list of authorized senders in the configuration is incomplete add the other sender addresses that you use to the list You will find the blocked email in the outbox of your email client program To send the blocked email complete the configuration and then send the email again 1 5 9 Server If you are using Mail Protection s AntiBot function emails sent by unauthorized SMTP servers are blocked by Mail Protection Checking which SMTP server was used is performed using the list of permitted servers that you added to the configuration under Mail Protection gt Scan gt AntiBot The blocked email is displayed in a dialog box Avira Interne
190. on Internet functions Web Protection for monitoring data and files transferred from the Internet using the HTTP protocol monitoring of ports 80 8080 3128 Avira Social Network Protection a monitoring tool informs parents of their children s online activities It checks their social network accounts for comments photos etc that Avira Internet Security Suite User Manual Status 27 Sep 2013 7 CG AVIRA Help Cemer may influence the child s reputation in a negative way or may indicate that the child is in danger e Avira Android Security app is not only focused on anti theft measures The app helps you to get back your mobile device once you have misplaced it or even worse if it has been stolen Furthermore the app allows you to block incoming calls or SMS Avira Android Security protects cell phones and smartphones running with the Android operating system e Integrated quarantine management to isolate and process suspicious files e Rootkits protection for detecting hidden malware installed in your computer system rootkits Not available under Windows XP 64 bit e Direct access to detailed information on the detected viruses and malware via the Internet e Simple and quick updates to the program virus definitions and search engine through Single File Update and incremental VDF updates via a web server on the Internet e User friendly licensing in License Manager e Integrated Scheduler for planning one off or recurring
191. on and display configuration subsections in the tree structure gt To hide configuration subsections click on the minus symbol in front of the expanded configuration section Note To enable or disable Configuration options and use the buttons you can also use the following key combinations Alt underlined letter in the option name or button description If you want to confirm your Configuration settings gt Click OK The configuration window is closed and the settings are accepted OR gt Click Apply The settings are applied The configuration window remains open If you want to finish configuration without confirming your settings gt Click Cancel The configuration window is closed and the settings are discarded If you want to restore all configuration settings to default values gt Click Default values All settings of the configuration are restored to default values All amendments and custom entries are lost when default settings are restored Overview of configuration options The following configuration options are available e System Scanner Configuration of on demand scan Scan options Action on detection Archive scan options System scan exceptions Avira Internet Security Suite User Manual Status 27 Sep 2013 38 CG AVIRA Help Cemer System scan heuristics Report function setting Real Time Protection Configuration of on access scan Scan options Action on
192. option or start command letter Alt Open selected drop down list F4 Esc Close selected drop down list Cancel command and close dialog Enter Start command for the active option or button In the help Shortcut Description Alt Space Display system menu Alt Tab Shift between the help and the other opened windows Alt F4 Close help Shift F10 Display context menu of the help Avira Internet Security Suite User Manual Status 27 Sep 2013 217 CG AVIRA Help Cemer Ctrl Tab Go to next section in the navigation window Ctrl Shift Tab Go to previous section in the navigation window Page up Change to the subject which is displayed above in the contents in the index or in the list of the search results Page down Change to the subject which is displayed below the current subject in the contents in the index or in the list of the search results Page up Browse through a subject Page down In the Control Center General Shortcut Description F1 Display help Alt F4 Close Control Center F5 Refresh F8 Open configuration F9 Start update Scan section Shortcut Description F2 Rename selected profile F3 Start scan with the selected profile Avira Internet Security Suite User Manual Status 27 Sep 2013 218 CG AVIRA F4 Create desktop link for the sele
193. or changed installations under Windows 8 Drive by protection Drive by protection allows you to make settings to block I Frames also known as inline frames l Frames are HTML elements i e elements of Internet pages that delimit an area of a web page I Frames can be used to load and display different web content usually other URLs as independent documents in a sub window of the browser I Frames are mostly used for banner advertising In some cases Frames are used to conceal malware In these cases the area of the I Frame is mostly invisible or almost invisible in the browser The Block suspicious I frames option allows you to check and block the loading of I Frames Block suspicious I frames If this option is enabled I Frames on the web pages you request are scanned according to certain criteria If there are suspect I Frames on a requested web page the I Frame is blocked An error message is displayed in the l Frame window Avira Internet Security Suite User Manual Status 27 Sep 2013 174 CG AVIRA Help Cemer Action on detection You can define the actions to be performed by Web Protection when a virus or unwanted program is detected Interactive If this option is enabled a dialog box appears when a virus or unwanted program is detected during an on demand scan in which you can choose what is to be done with the affected file This option is enabled as the default setting Show progress bar If this option is
194. orary Internet files are files saved on your computer by the Internet browser so that websites can be accessed more quickly Note The list of blocked file and MIME types is ignored if they are entered in the list of excluded file and MIME types under Web Protection gt Scan gt Exceptions Note No wildcards for any number of characters or for a single character can be used when entering file types and MIME types MIME types Examples for media types text for text files Avira Internet Security Suite User Manual Status 27 Sep 2013 176 CG AVIRA Help Cemer image for graphics files video for video files audio for sound files application for files linked to a particular program Examples of excluded file and MIME types application octet stream application octet stream MIME type files executable files bin exe com dll class are blocked by Web Protection application olescript application olescript MIME type files ActiveX script files axs are blocked by Web Protection exe All files with the extension exe executable files are blocked by Web Protection msi AIll files with the extension msi Windows Installer files are blocked by Web Protection Add The button allows you to copy MIME and file types from the input field into the display window Delete The button deletes a selected entry from the list This button is inactive if no entry is
195. ormally only spread within documents of this application Because of this they are also called document viruses In order to be active they need that the corresponding applications are activated and that one of the infected macros has been executed Unlike normal viruses macro viruses Consequently do not attack executable files but they do attack the documents of the corresponding host application Pharming Pharming is a manipulation of the host file of web browsers to divert enquiries to spoofed websites This is a further development of classic phishing Pharming fraudsters operate their own large server farms on which fake websites are stored Pharming has established itself as an umbrella term for various types of DNS attacks In the case of a manipulation Avira Internet Security Suite User Manual Status 27 Sep 2013 233 CG AVIRA Help Cemer of the host file a specific manipulation of a system is carried out with the aid of a Trojan or virus The result is that the system can now only access fake websites even if the correct web address is entered Phishing Phishing means angling for personal details of the Internet user Phishers generally send their victims apparently official letters such as emails that are intended to induce them to reveal confidential information to the culprits in good faith in particular user names and passwords or PINs and TANs of online banking accounts With the stolen access details the phishers c
196. ort Opens a window in which the result of the selected action is displayed For example the result of a scan i F3 Display report file Displays the report file of the selected report a F4 Print report file Opens the Windows print dialog to print the report file x Del Delete report s Deletes the selected report and the relevant report file Table Status Icon Description Action scan Finished successfully without detecting virus Action scan Virus detected or finished unsuccessfully A Action update Successfully completed Action update Not successfully completed e Action Avira Internet Security Suite User Manual Status 27 Sep 2013 132 CG AVIRA Help Cemer Shows the action performed e Result Shows the result of the action e Date Time Shows the date and time when the report was created Contents of a report for a scan e Date of the scan The date of the scan e Start time of the scan The start time of the scan in hh mm e Scanning time required The duration of the scan in mm ss format e Scan status Shows if the scan was completed e Last detection Name of the last found virus or unwanted program e Scanned directories Total number of scanned directories e Scanned files Total number of scanned files e Scanned archives Number of scanned archives e Hidden objects Total number of hidden objects detected e De
197. otection logs all information to the report file Limit report file Limit size to n MB If this option is enabled the report file can be limited to a certain size possible values Permitted values are between 1 and 100 MB Around 50 kilobytes of extra space are allowed when limiting the size of the report file to minimize the use of system resources If the size of the log file exceeds the indicated size by more than 50 kilobytes then old entries are deleted until the indicated size minus 50 kilobytes is reached Backup report file before shortening If this option is enabled the report file is backed up before shortening Write configuration in report file If this option is enabled the Mail Protection configuration is recorded in the report file Note If you have not specified any report file restriction a new report file is automatically created when the report file reaches 100 MB A backup of the old report file is created Up to three backups of old report files are saved The oldest backups are deleted first Avira Internet Security Suite User Manual Status 27 Sep 2013 191 CY AVIRA Help Cemer 1 10 8 General Threat categories Selection of extended threat categories Your Avira product protects you against computer viruses In addition you can scan according to the following extended threat categories e Adware e Adware Spyware e Applications e Backdoor Clients e Dialer e Double Extension Files e Fraud
198. otection uses a recursive scan Archives in archives are also unpacked and scanned for viruses and unwanted programs You can define the recursion depth The default value for the recursion depth is 1 and is recommended all files that are directly located in the main archive are scanned Max number of files When scanning archives you can restrict the scan to a maximum number of files in the archive The default value for the maximum number of files to be scanned is 10 and is recommended Max size KB When scanning archives you can restrict the scan to a maximum archive size to be unpacked The standard value of 1000 KB is recommended Avira Internet Security Suite User Manual Status 27 Sep 2013 159 CG AVIRA Help Cemer Action on detection You can define the actions to be performed by Real Time Protection when a virus or unwanted program is detected Interactive If this option is enabled a desktop notification appears when Real Time Protection detects a virus or unwanted program You have the option of removing the detected malware or accessing other possible virus treatment actions via the Details button The actions are displayed in a dialog box This option is enabled as the default setting Permitted actions In this display box you can specify the virus management actions that should be available as further actions in the dialog box You must activate the corresponding options for this Repair Real Time Protec
199. our Avira product to the latest version via the Start update button Not available If the license has expired no updates can be performed Your Product is activated Avira Internet Security Suite User Manual Status 27 Sep 2013 104 CG AVIRA Help Cemer Information on the current status of your license is displayed in this field The following possibilities are available Full version Icon Status Option Meaning Validity date of the Renew You have a valid current license for a license for your Avira full version e g product You can 10 31 2011 access the Avira online shop via the Renew button There you have the opportunity to adapt your current license to your needs and to upgrade to Avira Premium an Validity date of the Renew You have a valid current license for a license for your Avira full version e g product The licensing 10 31 2011 period however is thirty or fewer days Use the Renew button to access the Avira online shop There you have the option to extend the current license Avira Internet Security Suite User Manual Status 27 Sep 2013 105 CG AVIRA Help Cemer License expired on Buy Your license for your e g 08 31 2011 Avira product has expired Use the Buy button to access the Avira online shop There you have the option of purchasing a valid license Warning If your license has expired updates are no longe
200. our computer for active rootkits as comprehensively as the scan profile Scan for rootkits but it is significantly quicker to perform This option only changes the settings of profiles created by you Note The rootkits scan is not available for Windows XP 64 bit Scan Registry If this option is enabled the Registry is scanned for references to malware This option only changes the settings of profiles created by you Ignore files and paths on network drives If this option is enabled network drives connected to the computer are excluded from the on demand scan This option is recommended when the servers or other workstations are themselves protected with anti virus software This option is disabled as the default setting Scan process Avira Internet Security Suite User Manual Status 27 Sep 2013 149 CG AVIRA Help Cemer Allow stopping the Scanner If this option is enabled the scan for viruses or unwanted programs can be terminated at any time with the button Stop in the Luke Filewalker window If you have disabled this setting the Stop button in the Luke Filewalker window has a gray background Premature ending of a scan process is thus not possible This option is enabled as the default setting Scanner priority With the on demand scan the System Scanner distinguishes between priority levels This is only effective if several processes are running simultaneously on the workstation The selection affects the s
201. placed In this case the existing file is overwritten by the new license file 1 3 Installation and uninstallation 1 3 1 Installation and uninstallation This chapter contains information relating to the installation of Avira Internet Security Suite e Preparing for installation Avira Internet Security Suite User Manual Status 27 Sep 2013 12 CG AVIRA Help Cemer e Installing from CD when online e Installing from CD when offline e Installing downloaded software e Removing incompatible software e Choosing an installation type e Installing Avira Internet Security Suite e Changing the installation e Uninstalling Avira Internet Security Suite 1 3 2 Preparing for installation Y Before installation check whether your computer fulfills all the minimum System Requirements Y Close all running applications V Make sure that no other virus protection solutions are installed The automatic protection functions of various security solutions may interfere with each other for the automatic options see Removing incompatible software Y If necessary please uninstall any previously installed search toolbars before you install the Avira SearchFree Toolbar Otherwise you will not be able to install the Avira SearchFree Toolbar Y Establish an Internet connection e The connection is necessary for performing the following installation steps Downloading the current program file and scan engine as well as the latest virus defini
202. port file generated by the scan Suspicious file You consider a file to be suspicious and have therefore moved this file to quarantine but a scan of the file for viruses and malware is negative Suspicion of false positive You assume that a virus detection is a false positive Your Avira product reports a detection in a file which is very unlikely to have been infected by malware Note The size of the files you upload is limited to 20 MB uncompressed or 8 MB compressed Note You can only upload one file at a time If you want to copy a quarantined object from quarantine to another directory gt Highlight the quarantined object and click on a The dialog Browse For Folder opens from which you can select a directory gt Select a directory where you want to save a copy of the quarantined object and confirm your selection The selected quarantined object is saved to the selected directory Note The quarantined object is not identical to the restored file The quarantined object is encrypted and cannot be executed or read in its original format If you want to export the properties of a quarantined object to a text file Avira Internet Security Suite User Manual Status 27 Sep 2013 63 CG AVIRA Help Cemer gt Highlight the quarantined object and click on The text file quarantaene Notepad opens containing the data from the selected quarantined object gt Save the text file You can also restore
203. ports that it is out of date Turn off messages about spyware and related protection Get a different antispyware program online Note In order for the Windows Action Center to recognize your Avira product as up to date an update must be performed after installation Update your Avira Product by carrying out an update Windows Defender is out of date You may receive the following message if Windows Defender is activated If you have already installed the Avira product this message should not appear Please check if the installation went OK Spyware and unwanted software protection Important Update now b Windows Defender is out of date p Turn off messages about spyware and related protection Get a different antispyware program online Note Windows Defender is the pre set spyware and virus protection solution from Windows Avira Internet Security Suite User Manual Status 27 Sep 2013 227 CG AVIRA Help Cemer Windows Defender is turned off This information of the Windows Action Center appears when the Windows Action Center has not found any other anti virus software on your computer than the one that the operating system integrates by default Windows Defender If you have had some anti virus software installed on your computer before this application has been disabled If you have already installed the Avira product this message should not appear Avira should be automatically detected Please check if the ins
204. ppears OR gt Inthe Control Center in the Update menu select the menu command Start update The Updater dialog box appears Note We recommend regular automatic updates The recommended update interval is 2 hours Note You can also carry out a manual update directly via the Windows security center Using a scan profile to scan for viruses and malware A scan profile is a set of drives and directories to be scanned The following options are available for scanning via a scan profile Use predefined scan profile If the predefined scan profile corresponds to your requirements Avira Internet Security Suite User Manual Status 27 Sep 2013 52 CG AVIRA Help Cemer Customize and apply scan profile manual selection If you want to scan with a customized scan profile Create and apply new scan profile If you want to create your own scan profile Depending on the operating system various icons are available for starting a scan profile e In Windows XP m This icon starts the scan via a scan profile e As of Windows Vista As of Microsoft Windows Vista the Control Center only has limited rights at the moment e g for access to directories and files Certain actions and file accesses can only be performed in the Control Center with extended administrator rights These extended administrator rights must be granted at the start of each scan via a scan profile p This icon starts a limited scan via a scan
205. pplication that needs the full screen mode your Avira product switches automatically to Game Mode gt Click the button on the left next to the OFF button to activate the Game Mode The Game Mode is enabled and displayed in yellow color Note We recommend to change the default setting OFF with its automatic full screen recognition mode only temporarily because you won t receive visible desktop notifications and warnings concerning network events and possible threats Avira Internet Security Suite User Manual Status 27 Sep 2013 110 CG AVIRA Help Cemer System Scanner The System Scanner section enables you to easily configure and start a system scan Predefined profiles enable a system scan with already adapted default options In the same way it is possible to adapt the system scan for viruses and unwanted programs to your personal requirements with the help of manual selection or by creating user defined profiles The required action can be selected either via the icon in the toolbar via shortcut or via the context menu Start a system scan via the item Start scan with selected profile The display and handling of the editable profiles corresponds to that of the Windows Explorer Every folder in the main directory corresponds to one profile Folders or files to be scanned are selected or can be selected with a check mark in front of the folder or file to be scanned e To change directories double click the required directory
206. products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristics Macrovirus heuristics Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD Enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unk
207. profile Only directories and files that the operating system has granted access rights to are scanned SSThis icon starts the scan with extended administrator rights After confirmation all directories and files in the selected scan profile are scanned To scan for viruses and malware with a scan profile gt Go to Control Center and select the section PC PROTECTION gt System Scanner Predefined scan profiles appear gt Select one of the predefined scan profiles OR Adapt the scan profile Manual selection OR Create a new scan profile gt Click the icon Windows XP or as of Windows Vista gt The Luke Filewalker window appears and a system scan is started When the scan is completed the results are displayed If you want to adapt a scan profile gt Inthe scan profile Manual Selection expand the file tree so that all the drives and directories you want to scan are open Click the icon The next directory level is displayed Click the icon The next directory level is hidden Avira Internet Security Suite User Manual Status 27 Sep 2013 53 CG AVIRA Help Cemer Highlight the nodes and directories you want to scan by clicking on the relevant box of the appropriate directory level The following options are available for selecting directories Directory including sub directories black check mark Sub directories of one directory only grey check mark sub directories have bla
208. r possible The program s protective functions are deactivated and can no longer be activated Evaluation license Avira Internet Security Suite User Manual Status 27 Sep 2013 106 CG AVIRA Help Cemer Icon Status Option Meaning Validity date of the Buy You have an evaluation license evaluation license e g 10 31 2011 that allows you to test the full range of functions of your Avira product for a certain period of time Use the Buy button to access the Avira online shop There you have the option of purchasing a valid license RN Validity date of the Renew You have an evaluation license evaluation license e g 10 31 2011 The licensing period however is thirty or fewer days Use the Renew button to access the Avira online shop There you have the option of purchasing a valid license Avira Internet Security Suite User Manual Status 27 Sep 2013 107 CG AVIRA Help Cemer Evaluation license Buy Your license for your expired on Avira product has 10 31 2011 expired Use the Buy button to access the Avira online shop There you have the option of purchasing a valid license Warning If your license has expired updates are no longer possible The program s protective functions are deactivated and can no longer be activated Internet Protection Information on the current status of the service protecting your comp
209. r Mail Protection Avira Internet Security Suite User Manual Status 27 Sep 2013 189 CG AVIRA Help Cemer Maximum number of emails in the cache This field is used to set the maximum number of emails that are stored by Mail Protection in the cache Emails are deleted oldest first Maximum days for an email to be stored The maximum storage period of an email in days is entered in this box After this time the email is removed from the cache Empty Cache Click on this button to delete the emails stored in the cache Footer Under Footer you can configure an email footer which is displayed in the emails you send This function requires activation of the Mail Protection scan of outgoing emails see option Scan outgoing emails SMTP under Configuration gt Mail Protection gt Scan You can use the defined Avira Mail Protection footer to confirm the sent email has been scanned by a virus protection program You also have the option of inserting text yourself for a user defined footer If you use both footer options the user defined text is preceded by the Avira Mail Protection footer Footer for emails to be sent Attach Mail Protection footer If this option is enabled the Avira Mail Protection footer is displayed beneath the message text of the sent email The Avira Mail Protection footer confirms that the sent email has been scanned for viruses and unwanted programs by Avira Mail Protection and does not originate from an unkno
210. r criminal purposes On command the affected PC starts denial of service DoS attacks for example or sends spam and phishing emails 1 17 Info and Service This chapter contains information on how to contact us e see Chapter Contact address e see Chapter Technical support e see Chapter Suspicious files e see Chapter Reporting false positives e see Chapter Your feedback for more security 1 17 1 Contact address If you have any questions or requests concerning the Avira product range we will be pleased to help you For our contact addresses please refer to the Control Center under Help gt About Avira Internet Security Suite Avira Internet Security Suite User Manual Status 27 Sep 2013 235 CG AVIRA Help Cemer 1 17 2 Technical support Avira support provides reliable assistance in answering your questions or solving a technical problem All necessary information on our comprehensive support service can be obtained from our website http www avira com en support So that we can provide you with fast reliable help you should have the following information ready e License information You can find this information in the program interface under the menu item Help gt About Avira Internet Security Suite gt License information See License information e Version information You can find this information in the program interface under the menu item Help gt About Avira Internet Security Suite gt Version
211. r which the object was found Date Time Shows the date and time of the detection Detailed information File name Full path and file name of the object Quarantined object File name of the quarantined object Restored YES NO YES The selected object has been restored NO The selected object has not been restored Uploaded to Avira YES NO YES The object has already been uploaded to an Avira Malware Research Center web server for investigation by the Avira Malware Research Center NO The object has not yet been uploaded to an Avira Malware Research Center web server for investigation by the Avira Malware Research Center Operating system Windows XP The malware has been identified by an Avira desktop product Scan engine Version number of scan engine Virus definition file Version number of the virus definition file Avira Internet Security Suite User Manual Status 27 Sep 2013 127 CG AVIRA Help Cemer Detection Name of the malware detected Date Time Date and time of the detection Scheduler The Scheduler gives you the option of creating scheduled scanning and update jobs and adapting or deleting existing jobs The following job is created by default after installation e Scan job Quick System Scan enabled by default A weekly quick system scan is automatically performed During the quick system scan only important files and folders on your computer are scanned for viruses or unwa
212. ra AHeAD Advanced Heuristic Analysis and Detection technology This technology uses pattern recognition techniques so it can detect unknown new malware from having analyzed other malware previously Avira Internet Security Suite User Manual Status 27 Sep 2013 23 CY AVIRA sane 49 Configuration wizard o aE Configure AHeAD Activate and configure AHeAD heuristics R AVI RA With AHeAD heuristics Advanced Heuristic Analysis and Detection Avira Internet Security Suite also detects new previously unknown viruses and malware Activate AHeAD heuristics Set the detection level for AHeAD heuristics to work with The detection level determines how accurately new viruses and malware are detected 5 Low detection level Good recognition rate with a very low level of false diagnoses Medium detection level Better detection rate with a low level of false diagnoses Recommended setting 5 High detection level Best detection rate with a higher level of false diagnoses gt Select a detection level in the Configure AHeAD dialog box and click Next The detection level selected is used for the System Scanner On demand scan and Real Time Protection On access scan AHeAD technology settings Selecting extended threat categories Virus and malware are not the only threats that pose a danger to your computer system We have defined a whole list of risks and sorted those into extended threat categories for you
213. rams found so far Number of blocked URLs Shows the number of previously blocked URLs Number of ignored URLs Shows the number of previously ignored URLs Avira Internet Security Suite User Manual Status 27 Sep 2013 118 CG AVIRA Mail Protection The Mail Protection section shows you all the emails scanned by Mail Protection their properties and other statistical data Note If the Mail Protection service is not started button next to the module is displayed in yellow color However the report file of the Mail Protection can be displayed If the module is not available in your Avira product the boxes of this section are grayed out and cannot be selected Note Exemption of individual email addresses from the malware scan obviously only applies to incoming emails To disable the scanning of outgoing emails deactivate the scan in the configuration under Mail Protection gt Scan Toolbar Help Center Icon Description wr Display report file The report file of the Mail Protection is displayed Display properties of the selected email Opens a dialog box with more information on the selected email Do not scan email address for malware The selected email address will no longer be scanned for viruses and unwanted programs in future You can undo this setting again in the configuration under Mail Protection gt General gt Exceptions Delete selected email s The selected em
214. ration Reporting Off If this option is enabled the System Scanner does not report the actions and results of the on demand scan Default When this option is activated the System Scanner logs the path and names of the concerning files In addition the configuration for the current scan version information and information on the licensee is written in the report file Extended When this option is activated the System Scanner logs alerts and tips in addition to the default information The report also contains a cloud suffix to identify the detections from Protection Cloud Complete When this option is activated the System Scanner also logs all scanned files In addition all files involved as well as alerts and tips are included in the report file Note If you have to send us a report file at any time for troubleshooting please create this report file in this mode 1 10 3 Real Time Protection The Real Time Protection section of the configuration is responsible for the configuration of the on access scan Avira Internet Security Suite User Manual Status 27 Sep 2013 156 CG AVIRA Help Cemer Scan You will normally want to monitor your system constantly To this end use the Real Time Protection on access System Scanner You can thus scan all files that are copied or opened on the computer on the fly for viruses and unwanted programs Files The Real Time Protection can use a filter to sca
215. re is generated when the Quick system scan job runs The list includes running processes programs that run at start up and services The fingerprint of each file is generated and sent to the Protection Cloud which is then categorized as clean or malware Unknown program files are uploaded to the Protection Cloud for analysis Avira Internet Security Suite User Manual Status 27 Sep 2013 193 CG AVIRA Help Cemer Confirm manually when sending suspicious files to Avira You can see a list of the suspicious files that should be sent to the Protection Cloud and you can choose which files you want to send Real time file scanning If this option is enabled unknown files are sent to the Protection Cloud for analysis as soon as they are accessed Show progress for uploads to the Avira Protection Cloud A window displays the following information about the uploaded file s in form of a progress bar file location file name status uploading analyzing result clean infected Blocked applications Under Applications to be blocked you can enter applications which you classify as harmful and which you want Avira ProActiv to block by default The applications added cannot be executed on your computer system You can also add programs to the application filter for blocking via Real Time Protection notifications of suspicious program behavior by selecting the Always block this program option Applications to be blocked Applic
216. rmation on the current status of the service and protective functions locally protecting your computer against viruses and malware is displayed in this section Real Time Protection Avira Internet Security Suite User Manual Status 27 Sep 2013 95 CG AVIRA Help Cemer Information on the current status of the Real Time Protection is displayed in this field You may enable or disable the Real Time Protection by clicking the ON OFF button Further options for the Real Time Protection can be accessed by clicking Real Time Protection in the navigation bar At first you get information on the status of last found malware and infected files Click Configuration to define further settings e Configuration Go to the Configuration to define the settings for the Real Time Protection components The following possibilities are available Avira Internet Security Suite User Manual Status 27 Sep 2013 96 CG AVIRA Icon Status Option Help Center Description Activated Deactivate The Real Time Protection service is active i e your system is continually monitored for viruses and unwanted programs Note You can disable the Real Time Protection service However please note that if Real Time Protection is disabled you are no longer protected from viruses and unwanted programs All files can pass through the system unnoticed and possibly cause damage Avira Internet Sec
217. rofiles Avira Internet Security Suite User Manual Status 27 Sep 2013 171 CG AVIRA Help Cemer For further information about these network profiles please visit the official Microsoft website Warning Windows Firewall applies the same rules for all networks that belong to the same network location this means that if you allow to run a program or application this program or application will also be granted access in all the networks that have the same profile Private network Private network settings The private network settings manage the access other computers or devices in your home or office network have to your computer These settings allow by default the users of the private network to see and access your computer Enable If this option is enabled Windows Firewall is activated and working through the Avira product Block all incoming connections If this option is enabled Windows Firewall will reject all unsolicited attempts to connect to your computer including incoming connections from allowed applications Notify me when a new app is blocked If this option is enabled you will receive a notification every time that Windows Firewall blocks a new program or app Disable not recommended If this option is enabled Windows Firewall is deactivated This option is not recommended it puts your computer at risk Public network Public network settings The public network settings manage the access other computers or
218. rograms first before the data are loaded into the web browser During a data transfer with transfer encoding chunked Web Protection cannot determine the message length or the data volume gt Enter the configuration of the URL of the web chats as an exception see Configuration Web Protection gt Scan gt Exceptions 1 15 2 Shortcuts Keyboard commands also called shortcuts offer a fast possibility to navigate through the program to retrieve individual modules and to start actions Below we provide you with an overview of the available keyboard commands Please find further indications regarding the functionality in the corresponding chapter of the help In dialog boxes Shortcut Description Ctrl Tab Navigation in the Control Center Ctrl Page down Go to next section Ctrl Shift Tab Navigation in the Control Center Ctrl Page up Go to previous section Avira Internet Security Suite User Manual Status 27 Sep 2013 216 CG AVIRA Help Cemer T Navigation in the configuration sections First use the mouse to set the focus on a configuration section Change between the options in a marked drop down list or between several options in a group of options Tab Change to the next option or options group Shift Tab Change to the previous option or options group Space Activate or deactivate a check box if the active option is a check box Alt underlined Select
219. rotection finds a virus or an unwanted program in an affected attachment In interactive mode no display is available here as you can select yourself which procedure is to be followed in the event of detection Note You can adapt this setting to your requirements in the Configuration You can access Configuration via the Configuration button or link Number of emails Shows the number of emails scanned by Mail Protection Last detection Gives the name of the last virus or unwanted program found Number of detections Shows the number of viruses and unwanted programs previously detected and reported Suspicious emails Shows the number of emails reported by the heuristics Number of incoming emails Shows the number of emails received Number of outgoing emails Shows the number of emails sent Avira Social Network Protection is a web based application that monitors your children s activities online Its sole purpose is to help raise your and your children s awareness of all the dangers lurking on the internet and to prevent your children from suffering any harm The Social Networks technology checks their social network accounts for comments photos etc that may influence your child s reputation in a negative way or may indicate that your child is in danger It then alerts you of questionable friends and potentially harmful activities on your child s social network account including e contact from strangers e cyberbullyin
220. rs when a virus or unwanted program is detected in an email or attachment in which you can choose what is to be done with the email or attachment concerned This option is enabled as the default setting Show progress bar If this option is enabled the Mail Protection shows a progress bar during downloading of emails This option can only be enabled if the option Interactive has been selected Automatic If this option is enabled you are no longer notified when a virus or unwanted program is found Mail Protection reacts according to the settings you define in this section Affected emails The action chosen for Affected emails is performed when the Mail Protection finds a virus or an unwanted program in an email If the option Ignore is selected it is also possible under Affected attachments to select the process for dealing with a virus or unwanted program detected in an attachment Delete If this option is enabled the affected email is automatically deleted if a virus or unwanted program is found The body of the email is replaced by the default text given Avira Internet Security Suite User Manual Status 27 Sep 2013 184 CG AVIRA Help Cemer below The same applies to all attachments included these are also replaced by a default text Ignore If this option is enabled the affected email is ignored despite detection of a virus or unwanted program However you can decide what is to be done with the affected a
221. rs you type in this space are replaced by asterisks The password can only have a maximum of 20 chars Once the password has been issued the program refuses access if an incorrect password is entered An empty box means No password Confirmation Confirm the password entered above by entering again here For security reasons the actual characters you type in this space are replaced by asterisks Note The password is case sensitive Avira Internet Security Suite User Manual Status 27 Sep 2013 196 CG AVIRA Areas protected by password Help Center Your Avira product can protect individual areas with a password By clicking the relevant box the password request can be disabled or re enabled for individual areas as required Password protected Function area Control Center If this option is enabled the pre defined password is required to start the Control Center Activate If this option is enabled the pre defined deactivate Real password is required to enable or disable Avira Time Protection Real Time Protection Activate If this option is enabled the pre defined deactivate Mail password is required to enable disable Mail Protection Protection Activate If this option is enabled the pre defined deactivate Web password is required to enable disable Web Protection Protection Quarantine If this option is enabled all areas of the quarantine manager protected by a p
222. run see Configuration gt General gt Advanced protection gt Application filter Applications to be blocked Ignore If this option is enabled the application continues to run The actions of the application continue to be monitored by the ProActiv component Buttons and links Button link Description Virus information With this link and with an active Internet connection you can access an Internet page with further information on this virus or unwanted program EJ Hp This page of the online help is opened via this button or link 1 5 6 Incoming emails If the Mail Protection detects a virus you will receive an alert if you selected interactive mode as the action mode when a virus is detected see configuration section Mail Protection gt Scan gt Action on detection In interactive mode you can choose what to do with the email or attachment in the dialog box Avira Internet Security Suite User Manual Status 27 Sep 2013 76 CG AVIRA sane You will receive the alert shown below if a virus is detected in an incoming email Alert Le Mail Protection Attention Detection A virus or unwanted program was found What should happen with the email Detections Email from ats fakedomain avira Fri 26 Aug 2012 Eicar Test Signature Virus information Please select the action to be performed Deny access z Detections Errors W
223. s this is indicated with the text No file extensions under the button File extensions Avira Internet Security Suite User Manual Status 27 Sep 2013 147 CG AVIRA Help Cemer File extensions With the aid of this button a dialog box is opened in which all file extensions are displayed that are scanned in Use file extension list mode Default entries are set for the extensions but entries can be added or deleted Note Please note that the default list may vary from version to version Additional settings Scan boot sectors of selected drives If this option is enabled the System Scanner scans the boot sectors of the drives selected for the system scan This option is enabled as the default setting Scan master boot sectors If this option is enabled the System Scanner scans the master boot sectors of the hard disk s used in the system Ignore offline files If this option is enabled the direct scan ignores so called offline files completely during ascan This means that these files are not scanned for viruses and unwanted programs Offline files are files that were physically moved by a so called Hierarchical Storage Management System HSMS from the hard disk onto a tape for example This option is enabled as the default setting Integrity checking of system files When this option is enabled the most important Windows system files are subjected to a particularly secure check for changes by malware during every on
224. s XP or as of Windows Vista The Luke Filewalker window appears and a system scan is started When the scan is completed the results are displayed Avira Internet Security Suite User Manual Status 27 Sep 2013 56 CG AVIRA Help Cemer React to detected viruses and malware For the individual protection components of your Avira product you can define how your Avira product reacts to a detected virus or unwanted program in the Configuration under the section Action on detection No configurable action options are available for the ProActiv component of the Real Time Protection Notification of a detection is always given in the Real Time Protection Suspicious application behavior window Action options for the System Scanner Interactive In interactive action mode the results of the System Scanner scan are displayed in a dialog box This option is enabled as the default setting In the case of System Scanner scan you will receive an alert with a list of the affected files when the scan is complete You can use the content sensitive menu to select an action to be executed for the various infected files You can execute the standard actions for all infected files or cancel the System Scanner Automatic In automatic action mode when a virus or unwanted program is detected the action you selected in this area is executed automatically Action options for the Real Time Protection Interactive In intera
225. s either by email or it has been printed on the product packaging Activation with an evaluation license Your Avira product is activated with an automatically generated evaluation license with which you can test the Avira product with its complete range of function for a limited period of time Note For product activation or for a test license you need an active Internet link If no connection can be established to the servers of Avira please check the settings of the firewall used Connections via the HTTP protocol and port 80 Avira Internet Security Suite User Manual Status 27 Sep 2013 49 CG AVIRA Help Cemer web communication and via the encryption protocol SSL and port 443 are used for product activation Make sure that your firewall does not block incoming and outgoing data First of all check whether you can access web pages with your web browser The following describes how to activate your Avira product If you have not yet installed your Avira product gt Install your Avira product During the installation process you will be asked to select an activation option Activate product Activation with a valid full license Test product Activation with an evaluation license Enter the activation code for an activation with a full license Acknowledge the selection of the activation procedure by clicking Next v v vy If and when necessary enter your personal data for registration and acknowledge by clic
226. s list can also be removed with your Avira product They are listed in alphabetical order first soecial characters and numbers then the letters Use the scroll bar to scroll up or down in the list Download rescue CD The menu command Download rescue CD initiates the download of the Avira Rescue CD package The package contains a bootable live system for PCs and an Avira anti virus Scanner with the most up to date virus definition file and scan engine You can use the Avira rescue CD to boot and operate your PC from the CD or DVD if the operating system is damaged to rescue data or to execute a scan for viruses and malware Once the Avira rescue CD package has been downloaded a dialog box appears in which you select a CD DVD drive to burn the rescue CD You also have the option of saving the Avira rescue CD package and burning the CD at a later date Note You need an active Internet connection to download the Avira rescue CD package You need a CD DVD drive and a writable CD or DVD to burn the rescue CD Configuration The menu item Configuration in the Extras menu opens the Configuration 1 7 5 Update Start update The menu item Start update in the Update menu starts an immediate update The virus definition file and scan engine are updated Avira Internet Security Suite User Manual Status 27 Sep 2013 138 CG AVIRA Help Cemer Manual update The menu item Manual update in the Update menu opens a dialog box to s
227. savoncassavonsastes 237 Avira Internet Security Suite User Manual Status 27 Sep 2013 5 CG AVIRA 1 Help Center 1 1 Icons and emphases The following icons are used Icon Explanation designation J Placed before a condition which must be fulfilled prior to execution of an action gt Placed before an action step that you perform Warning Placed before a warning when critical data loss might occur Note Placed before a link to particularly important information or a tip which makes your Avira Internet Security Suite easier to use The following emphases are used Emphasis Explanation Italics File name or path data Displayed software interface elements e g window section or error message Bold Clickable software interface elements e g menu item navigation area option box or button 1 2 Product information This chapter contains all information relevant to the purchase and use of your Avira product e see Chapter Delivery scope e see Chapter System requirements e see Chapter Licensing and Upgrade e see Chapter License Manager Avira Internet Security Suite User Manual Status 27 Sep 2013 Help Center CG AVIRA Help Cemer Avira products are comprehensive and flexible tools you can rely on to protect your computer from viruses malware unwanted programs and other dangers gt Please note the following information Warning Loss of
228. section contains further settings for actions performed when Mail Protection finds a virus or unwanted program in an email or in an attachment Avira Internet Security Suite User Manual Status 27 Sep 2013 185 CG AVIRA Help Cemer Note These actions are performed exclusively when a virus is detected in incoming emails Default text for deleted and moved emails The text in this box is inserted in the email as a message instead of the affected email You can edit this message A text may contain a maximum of 500 characters You can use the following key combination for formatting Ctrl Enter inserts a line break Default The button inserts a pre defined default text in the edit box Default text for deleted and moved attachments The text in this box is inserted in the email as a message instead of the affected attachment You can edit this message A text may contain a maximum of 500 characters You can use the following key combination for formatting Ctrl Enter inserts a line break Default The button inserts a pre defined default text in the edit box Heuristic This configuration section contains the settings for the heuristic of the scan engine Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive anal
229. ser Manual Status 27 Sep 2013 64 CG AVIRA Help Cemer To restore a file to its original location gt Highlight the file and click the icon Windows XP as of Windows Vista Ce This option is not available for emails Note Emails and email attachments can only be restored using the option C if the file extension is eml A message appears asking if you want to restore the file gt Click Yes The file is restored to the directory it was in before it was moved to quarantine To restore a file to a specified directory gt Highlight the file and click on A message appears asking if you want to restore the file gt Click Yes The Windows default window Save As for selecting the directory appears gt Select the directory to restore the file to and confirm The file is restored to the selected directory Move suspicious files to quarantine To move a suspect file to quarantine manually gt Inthe Control Center select the section ADMINISTRATION gt Quarantine section gt Click on The Windows default window for selecting a file appears gt Select the file and confirm with Open The file is moved to quarantine You can scan files in quarantine with the Avira System Scanner see Chapter Quarantine Handling quarantined files qua Amend or delete file type in a scan profile To stipulate additional file types to be scanned or exclude specific file types from the s
230. service has been deactivated Restricted Deactivated Activate A service is deactivated i e the service has been started but is not active Warning Your computer system is not being fully monitored There is a possibility that viruses and unwanted programs can access your computer system Note To activate the service click the ON OFF button Avira Internet Security Suite User Manual Status 27 Sep 2013 Help Center 109 CG AVIRA Help Cemer Warning Service Start A service has been stopped stopped service Warning Your computer system is not being fully monitored There is a possibility that viruses and unwanted programs can access your computer system Note Click the ON OFF button to start the service so that your computer system is monitored The service is started and activated Unknown Help This status is displayed when an unknown error occurs In this case please get in touch with our Support Game Mode If an application is executed in full screen mode on your computer system you may intentionally suspend desktop notifications as pop up windows and in product messages by activating the Game Mode You may enable the Game Mode or keep it in automatic mode by clicking the ON OFF button By default the Game Mode is set to automatic and displayed in green color The default setting sets the feature to automatic so that whenever you run an a
231. system scan see Scan boot sectors of selected drives Note As of Windows Vista you must have administrator rights to scan the boot sectors Detection list This function lists the names of the viruses and unwanted programs recognized by your Avira product A convenient search function for the names is integrated Search detection list Enter a search word or character sequence in the Search for box Search for character sequence within a name You can enter a consecutive sequence of letters or characters here on the keyboard and the marker moves to the first point in the list of names that includes this sequence even in the middle of a name example raxa finds Abraxas Search from the first character of a name You can enter the initial letter and the following characters here on the keyboard and the marker scrolls alphabetically in the list of names example Ra finds Rabbit Avira Internet Security Suite User Manual Status 27 Sep 2013 137 CG AVIRA Help Cemer If the name or sequence of characters searched for is available the position found is marked in the list Search forwards Starts the search forwards in alphabetical order Search backwards Starts the search backwards in alphabetical order First match Moves in the list to the first entry found Entries of the detection list Under this title is a list of the names of viruses or unwanted programs that can be recognized Most entries in thi
232. t Security Suite User Manual Status 27 Sep 2013 82 CG AVIRA Help Cemer Alert Illegal email delivery xn A program tries to send an email to a not allowed server Sending of this email has been blocked EJ Hep Program name Unknown Process Sent via server fakedomain avira This email could be sent by a not allowed program running on your computer If you have sent the email yourself using your email dient please check and correct the list of allowed sender addresses configured in Mailguard s Antibot feature Program used SMTP server used The following information is displayed in the center window of the message e Name of the program used to send the email e Name of the SMTP server used to send the email If you sent the email in question using your email program compare the list of permitted servers in the configuration under Mail Protection gt Scan gt AntiBot with the SMTP servers you use to send emails You can find the SMTP servers that are used in your email client program under the used email accounts If the list of authorized servers in the configuration is incomplete add the other SMTP servers that you use to the list You will find the blocked email in the outbox of your email client program To send the blocked email complete the configuration and then send the email again 1 5 10 Web Protection If viruses are detected by Web Protection you will receive an alert if you have sel
233. t could not be performed at the required time for example because the computer was switched off Start job while connecting to the Internet dial up In addition to the defined frequency the job is performed when an Internet connection is set up gt Click Next The dialog box Select display mode appears gt Select the display mode of the job window Invisible No job window Minimize progress bar only Maximize Entire job window gt Click Finish Your newly created job appears on the start page of the ADMINISTRATION gt Scheduler section with the status enabled check mark gt Where appropriate deactivate jobs that are not to be performed Use the following icons to further define your jobs View properties of a job Editjob X Delete job gt Start job Avira Internet Security Suite User Manual Status 27 Sep 2013 51 CG AVIRA Help Cemer Stop job Start a manual update You have various options for starting an update manually When an update is started manually the virus definition file and scan engine are always updated To start an update of your Avira product manually gt With the right hand mouse button click the Avira tray icon in the taskbar A context menu appears gt Select Start update The Updater dialog box appears OR gt Inthe Control Center select Status gt In the Last update field click on the Start update link The Updater dialog box a
234. tallation went OK Spyware and unwanted software protection Important Turn on now i Windows Defender is turned off Tum on now Turn off messages about spyware and related protection Get a different antispyware program online 1 16 Viruses and more Avira Internet Security Suite not only detects viruses and malware it can also protect you from other threats In this chapter you can find an overview of different kinds of malware and other threats describing their background behavior and the unpleasant surprises they have in store for you Related topics e Threat categories e Viruses and other malware 1 16 1 Threat categories Adware Adware is software that presents banner ads or in pop up windows through a bar that appears on a computer screen These advertisements usually cannot be removed and are consequently always visible The connection data allow many conclusions on the usage behavior and are problematic in terms of data security Your Avira product detects Adware If the Adware option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects adware Adware Spyware Software that displays advertising or software that sends the user s personal data to a third party often without their knowledge or consent and for this reason may be unwanted Avira Internet Security Suite User Manual Status 27 Sep 2013 228 CG AVIRA Help
235. tections Total number of viruses and unwanted programs detected e Suspicious Number of suspicious files e Warnings Number of alerts about detected viruses e Information Number of information items issued for example further information that may arise during a scan e Repaired Avira Internet Security Suite User Manual Status 27 Sep 2013 133 CG AVIRA Help Cemer Total number of repaired files e Quarantine Total number of files placed in quarantine e Renamed Total number of renamed files e Deleted Total number of deleted files e Wiped Total number of overwritten files Note Rootkits have the ability to hide processes and objects such as registry entries or files However not every hidden object is necessarily proof of the existence of a rootkit Hidden objects can also be harmless objects If a scan detects hidden objects but does not issue a virus detection alert you should use the report to determine which object is referred to and obtain more information about the detected object Events Events that have been generated by the various program components are displayed under Events The events are stored in a database You can limit the size of the event database or disable the restriction on the database size see Only the events of the last 30 days are saved in the default setting The event display is automatically updated when you select the Events section Note The display is not au
236. tem the protection components Avira Real Time Protection Avira System Scanner Avira Mail Protection Avira Web Protection reporting the detection and the type of malware detected Actions of the System Scanner and the Real Time Protection not ProActiv detections Repair The file is repaired This option is only available if the infected file can be repaired Rename The file is renamed with a vir extension Direct access to these files e g with double Click is therefore no longer possible Files can be repaired and given their original name at a later time Quarantine The file is packaged into a special format qua and moved to the Quarantine directory INFECTED on your hard disk so that direct access is no longer possible Files in this directory can be repaired in Quarantine at a later data or if necessary sent to Avira Delete The file will be deleted This process is much quicker than Overwrite and delete If a boot sector virus is detected this can be deleted by deleting the boot sector A new boot sector is written Ignore No further action is taken The infected file remains active on your computer Avira Internet Security Suite User Manual Status 27 Sep 2013 58 CG AVIRA Help Cemer Overwrite and delete The file is overwritten with a default template and then deleted It cannot be restored Warning This could result in loss of data and damage to the operating system Only select the Ignore
237. ter the host name or IP address of the SMTP server you use to send your emails in this box Avira Internet Security Suite User Manual Status 27 Sep 2013 187 CG AVIRA Help Cemer Note You can find details of the SMTP server used by your email program to send emails in your email program under the date the user account was created Add You can use this button to include servers specified in the input box in the list of permitted servers Delete This button deletes a highlighted entry from the list of permitted servers This button is inactive if no entry is selected Clear all This button deletes all entries from the list of permitted servers Allowed Sender s All senders in this list are authorized by Mail Protection to send emails Emails sent from this email address are not blocked by Mail Protection If no senders are included in the list the email address used to send outgoing emails is not scanned If the list is populated Mail Protection blocks emails from senders not included in the list Input box Enter your email sender address es in this box Add You can use this button to include senders specified in the input box in the list of permitted senders Delete This button deletes a highlighted entry from the list of permitted senders This button is inactive if no entry is selected Clear all This button deletes all entries from the list of permitted senders General Exceptions Scanning exc
238. th report that they are turned off You receive the following message if you disable the Avira Real Time Protection or stop the Real Time Protection service Spyware and unwanted software protection Important Windows Defender and Avira Desktop both report that they are turned View antispyware programs off Turn off messages about spyware and related protection Avira Internet Security Suite User Manual Status 27 Sep 2013 226 CG AVIRA Help Cemer Note You can enable or disable Avira Real Time Protection in the Status section of the Avira Control Center You can also notice that the Avira Real Time Protection is enabled by the opened red umbrella in your taskbar It is also possible to activate the Avira product by clicking the Turn on now button on the Windows Action Center message You will receive a notification asking your permission to run Avira Click on Yes I trust the publisher and want to run this program and Real Time Protection will be enabled again Avira Desktop reports that it is out of date If you just installed Avira or if for some reason the virus definition file the scan engine or the program files of your Avira product have not been updated automatically e g if you have made an upgrade from an older Windows operating system on which your Avira product is already installed you will receive the following message Spyware and unwanted software protection Important i ee Update now Avira Desktop re
239. the files in quarantine see Chapter Quarantine Restore the files in quarantine Restore the files in quarantine Different icons control the restore procedure depending on the operating system e In Windows XP This icon restores the files to their original directory C This icon restores the files to a directory of your choice e As of Windows Vista As of Microsoft Windows Vista the Control Center only has limited rights at the moment e g for access to directories and files Certain actions and file accesses can only be performed in the Control Center with extended administrator rights These extended administrator rights must be granted at the start of each scan via a scan profile This icon restores the files to a directory of your choice Cethis icon restores the files to their original directory If extended administrator rights are necessary to access this directory a corresponding request appears To restore files in quarantine Warning This could result in loss of data and damage to the operating system of the computer Only use the function Restore selected object in exceptional cases Only restore files that could be repaired by a new scan vV File rescanned and repaired gt Inthe Control Center select the section ADMINISTRATION gt Quarantine section Note Emails and email attachments can only be restored using the option if the file extension is eml Avira Internet Security Suite U
240. the website like who is the domain owner or why the website has been categorized as safe or risky The status of the Website Safety Advisor is displayed in the Toolbar and in your search results as an Avira tray icon in combination with other icons Icon Status display Description rR Safe A green check mark for safe websites CED Low risk A yellow exclamation mark for websites representing a low risk CA High risk A red stop sign for websites representing a high risk to your security rezia Unknown A grey question mark will appear when the status is unknown RIE Verifying This sign will appear while verifying the status of a website Browser Tracking Blocker With the Browser Tracking Blocker you can stop trackers from collecting information about you while you are surfing The widget allows you to choose which trackers to block and which ones to allow Avira Internet Security Suite User Manual Status 27 Sep 2013 44 CG AVIRA Help Cemer The tracking companies are classified in three categories e Social Networks e Ad Networks e Other companies Options Avira SearchFree Toolbar is compatible with Internet Explorer Firefox and Google Chrome and can be configured in the three web browsers e Internet Explorer configuration options e Firefox configuration options e Google Chrome configuration options Internet Explorer In Internet Explorer the following configuration options
241. ther actions for dealing with the malware from the context menu associated with the displayed action e Error Messages about errors that occurred during the scan e Alerts Alerts relating to the viruses that were detected Avira Internet Security Suite User Manual Status 27 Sep 2013 69 CG AVIRA Help Cemer Note The following information is displayed in the tooltip for the object Name of the affected file and full path name of the virus and action that is executed with the Apply Now button Note The default action of the System Scanner is displayed as the action to be executed The default action of the System Scanner for handling affected files is to move the relevant files to quarantine Context menu actions Note If the detection is a heuristic hit HEUR an unusual runtime packer PCK or a file with a hidden file extension HEUR DBLEXT in interactive mode only the options Move to quarantine and Ignore are available In automatic mode the detection is automatically moved to Quarantine This restriction prevents the detected files which may be a false alarm being directly removed deleted from your computer The file can be recovered at any time with the aid of the Quarantine Manager Repair If this option is enabled the Scanner repairs the affected file Note The option Repair can only be enabled if a repair of the detected file is possible Quarantine If this option is enabled the Scanner moves the
242. this symbol also appears on a button Avira Internet Security Suite User Manual Status 27 Sep 2013 9 CG AVIRA Help Cemer administrator rights are required to carry out this action If your current user account does not have administrator rights the Windows dialog of the User Account Control asks you to enter the administrator password If you do not have an administrator password you cannot carry out this action Incompatibility with other programs Avira Internet Security Suite Avira Internet Security Suite cannot currently be used with the following products e PGP Desktop Home e PGP Desktop Professional 9 0 e CyberPatrol An error in the aforesaid products may cause the Avira Mail Protection POP3 scanner in Avira Internet Security Suite not to function or the system to become unstable Avira is working with PGP and CyberPatrol to resolve the problem Until a solution is found we strongly recommend that you uninstall the aforesaid products before installing Avira Internet Security Suite Avira Web Protection Avira Web Protection is not compatible with the following products e Teleport Pro from Tennyson Maxwell Inc e CHIPDRIVE Time Recording from SCM Microsystems e MSN Messenger from Microsoft Any data sent or requested by these products will therefore be ignored by Avira Web Protection Note Avira Mail Protection will not function if a mail server e g AVM KEN Exchange is already installed on the computer
243. tine manager if it has an informative value or if necessary sent to the Avira Malware Research Center Ignore The website requested from the web server and or the data and files that were transferred are forwarded on by Web Protection to your web browser Warning This could allow viruses and unwanted programs to access your computer system Only select the Ignore option in exceptional cases Note We recommend that you move any suspicious file that cannot be repaired to quarantine Avira Internet Security Suite User Manual Status 27 Sep 2013 61 CG AVIRA Help Cemer Note You can also send files reported by the heuristic to us for analysis For example you can upload these files to our website http www avira com sample_upload You can identify files reported by the heuristic from the designation HEUR or HEURISTIC that prefixes the file name e g HEUR testtile Handling quarantined files qua To handle quarantined files gt Inthe Control Center select the section ADMINISTRATION gt Quarantine section gt Check which files are involved so that if necessary you can reload the original back onto your computer from another location If you want to see more information on a file gt Highlight the file and click on The dialog box Properties appears with more information on the file If you want to rescan a file Scanning a file is recommended if the virus definition file of your Avira pr
244. tion Mail Protection Windows Firewall Rootkits Protection ProActiv Protection Cloud m T Space Required on C Space Available on C 179874 kByte 7372012 kByte Description Allows manual scanning of files and folders for viruses and malware component independent lt ore Select or deselect components from the list in the Install components dialog e Avira Internet Security Suite This contains all components required for successful installation of Avira Internet Security Suite Real Time Protection The Avira Real Time Protection runs in the background It monitors and repairs if possible files during operations such as open write and copy in on access mode On access mode means that whenever a user carries out a file operation e g load document execute copy Avira Internet Security Suite automatically scans the file Renaming a file however does not trigger a scan by Avira Real Time Protection Mail Protection Mail Protection is the interface between your computer and the email server from which your email program email client downloads emails Mail Protection is connected as a so called proxy between the email program and the email server All incoming emails are routed through this proxy scanned for viruses and unwanted programs and forwarded to your email program Depending on the configuration the program processes the affected emails automatically or asks you for a certain actio
245. tion files via the installation program for Internet based installation Activating the program Registering as a user Where appropriate carrying out an update after completed installation V Keep the activation code or license file for your Avira Internet Security Suite handy for the time when you want to activate the program Y For product activation or registration your Avira Internet Security Suite uses the HTTP protocol and Port 80 web communication as well as encryption protocol SSL and port 443 to communicate with the Avira servers If you are using a firewall please ensure that the required connections and or incoming or outgoing data are not blocked by the firewall 1 3 3 Installing from CD when online gt Insert the Avira Internet Security Suite CD If autostart is enabled click Open folder to view files OR Navigate to your CD drive right click on AVIRA and select Open folder to view files Double click the file autorun exe Avira Internet Security Suite User Manual Status 27 Sep 2013 13 CG AVIRA Help Cemer In the CD menu choose the online version to install The program scans for incompatible software more information here Removing incompatible software Click Next in the Welcome screen Select the language and click Next All files necessary for installation are downloaded from the Avira web servers Continue with Choosing an installation type 1 3 4 Installing from CD when offline
246. tion repairs the infected file if possible Rename Real Time Protection renames the file Direct access to these files e g with double click is therefore no longer possible The file can be repaired at a later time and renamed again Quarantine Real Time Protection moves the file to Quarantine The file can be recovered from Quarantine manager if it has an informative value or if necessary sent to the Avira Malware Research Center Depending on the file further options are available in the Quarantine manager Delete The file will be deleted This process is much faster than Overwrite and delete see below Ignore Access to the file is permitted and the file is ignored Overwrite and delete Real Time Protection overwrites the file with a default pattern before deleting it It cannot be restored Warning If Real Time Protection is set to Scan when writing the affected file is not written Avira Internet Security Suite User Manual Status 27 Sep 2013 160 CG AVIRA Help Cemer Default This button allows you to select an action that is activated in the dialog box by default when a virus is detected Select the action that should be activated by default and click on the Default button Note The action Repair cannot be selected as the default action Click here for more information Automatic If this option is enabled no dialog box in case of a virus detection appears Real Time Protection reacts accord
247. tomatically updated when the section is selected if there are more than 20 000 events stored in the event database In this case press F5 to update the event viewer Toolbar shortcuts and context menu Avira Internet Security Suite User Manual Status 27 Sep 2013 134 CG AVIRA Help Center Icon Shortcut Description j Return Show selected event Opens a window in which the result of the selected action is displayed For example the result of a scan q F3 Export selected event s Exports selected events x Del Delete selected event s Deletes the selected event Note You have the option of carrying out actions on a number of selected events To select a number of events press and hold the Ctrl key or the Shift key selects consecutive events as you select the events you want To select all displayed events press Ctrl A In the case of the Show selected event action performing the action ona multiple selection of objects is not possible Modules The events of the following modules here in alphabetical order can be displayed by the event viewer Module s name Helper Service Mail Protection Real Time Protection Scheduler Avira Internet Security Suite User Manual Status 27 Sep 2013 135 CG AVIRA Help Cemer System Scanner Updater Web Protection ProActiv By checking the box All you can display the events of all availab
248. ttachment Move to quarantine If this option is enabled the complete email including all attachments is placed in Quarantine if a virus or unwanted program is found If required it can later be restored The affected email itself is deleted The body of the email is replaced by the default text given below The same applies to all attachments included these are also replaced by a default text Affected attachments The option Affected attachments can only be selected if the setting Ignore has been selected under Affected emails With this option it is now possible to decide what is to be done if a virus or unwanted program is found in an attachment Delete If this option is enabled the affected attachment is deleted if a virus or unwanted program is found and replaced by a default text Ignore If this option is enabled the attachment is ignored despite detection of a virus or unwanted program and delivered Warning If you select this option you have no protection against viruses and unwanted programs by the Mail Protection Only select this item if you are certain you know what you are doing Disable the preview in your email program never open attachments by double clicking Move to quarantine If this option is enabled the affected attachment is placed in Quarantine and then deleted replaced by a default text If required the affected attachment s can later be restored Further actions This configuration
249. ulent software e Games e Jokes e Phishing e Programs that violate the private domain e Unusual runtime packers By clicking on the relevant box the selected type is enabled check mark set or disabled no check mark Select all If this option is enabled all types are enabled Default values This button restores the predefined default values Note If a type is disabled files recognized as being of the relevant program type are no longer indicated No entry is made in the report file Advanced protection ProActiv Avira Internet Security Suite User Manual Status 27 Sep 2013 192 CG AVIRA Help Cemer Enable ProActiv If this option is enabled programs on your system are monitored and checked for suspicious actions You will receive a message if typical malware behavior is detected You can block the program or select Ignore to continue to use the program The monitoring process excludes Programs classified as trusted trusted and signed programs included by default in the permitted applications filter and all programs which you have added to the application filter for permitted programs ProActiv protects you from new and unknown threats for which there are not yet any virus definitions or heuristics available ProActiv technology is integrated into the Real Time Protection component and observes and analyzes the program actions performed The behavior of the program is checked against typical malware action p
250. un function Help Center If this option is enabled the execution of the Windows autorun function is blocked on all connected drives including USB sticks CD and DVD drives and network drives With the Windows autorun function files on data media or network drives are read immediately on loading or connection and files can therefore be started and copied automatically This functionality carries with it a high security risk however as malware and unwanted programs can be installed with the automatic start The autorun function is especially critical for USB sticks as data on a stick can be changed at any time Exclude CDs and DVDs When this option is enabled the autorun function is permitted on CD and DVD drives Avira Internet Security Suite User Manual Status 27 Sep 2013 198 CG AVIRA Help Cemer Warning Only disable the autorun function for CD and DVD drives if you are sure you are only using trusted data media System protection Protect Windows hosts files from changes If this option is set to activated the Windows hosts files are write protected Manipulation is no longer possible For example malware is not able to redirect you to undesired websites This option is activated as the default setting Product protection Note The product protection options are not available if the Real Time Protection has not been installed using the user defined installation option Protect processes from unwanted term
251. urchase Extend license This option is displayed if your license is still valid has lapsed or if you just have an evaluation license Use this option to extend your product license or to buy a full version license This requires an active Internet connection Select the Purchase Extend License option and click Next Your Internet browser will open and you will reach the Avira online shop where you can purchase a license Valid license file You can load a valid license file via the license file link During product activation with a valid activation code the license key is generated saved in the program directory of your Avira product and loaded Use this option if you have already activated a product Proxy settings Avira Internet Security Suite User Manual Status 27 Sep 2013 140 CG AVIRA Help Cemer A dialog box will open when you click this button If and when required you can set here that you want to establish the Internet connection for product activation by a proxy server Recommend product If an Internet connection is active the Recommend product item in the Help menu opens a website for Avira customers Use this page to recommend your Avira product and take advantage of Avira discounts Send feedback When an Internet connection is active the menu command Send feedback in the Help menu opens an feedback page for Avira products Here you will find a product evaluation form that you can send to Avira with your
252. urity Suite User Manual Status 27 Sep 2013 97 CG AVIRA Avira Internet Security Suite User Deactivated Manual Status 27 Sep 2013 Activate Help Center The Real Time Protection service is disabled i e the service is loaded but is not active Warning No scan is performed for viruses and unwanted programs All files can pass through the system unnoticed You are not protected against viruses and unwanted programs Note In order to be protected against viruses and unwanted programs again please click the ON OFF button next to Real Time Protection in the PC Protection area CG AVIRA Avira Internet Security Suite User Service stopped Manual Status 27 Sep 2013 Start service Help Center The Real Time Protection service is stopped Warning No scan is performed for viruses and unwanted programs All files can pass through the system unnoticed You are not protected against viruses and unwanted programs Note In order to be protected against viruses and unwanted programs again please click the ON OFF button next to Real Time Protection in the PC Protection area The current status should be displayed in green color meaning CG AVIRA Unknown Help Center This status is displayed when an unknown error occurs In this case please get in touch with our Support He
253. uter against viruses and malware from the Internet is displayed in this section FireWall The service monitors the communication channels to and from your computer Web Protection The service checks the data that is transmitted and loaded into your web browser while you are surfing the Internet monitoring of ports 80 8080 3128 Mail Protection The service checks emails and their attachments for viruses and malware Game Mode If set to automatic your Avira product switches automatically to the Game Mode for every application that runs in full screen Experts Market By clicking the button Visit Avira Experts Market you will be redirected to the Experts Market online platform There you can contact experts to help you with your computer troubles or offer your services as an expert Avira Internet Security Suite User Manual Status 27 Sep 2013 108 CG AVIRA Other options for these processes can be accessed from a context menu by clicking the configuration icon next to the ON OFF button e Configure Go to the Configuration to define settings for the process component The following possibilities are available Services Icon Status Process status Option Meaning OK Activated Deactivate All services for Internet Protection are active Note You can deactivate a service by clicking the ON OFF button Note however that you are no longer fully protected against viruses and malware once a
254. valuable data usually has dramatic consequences Even the best virus protection program cannot provide one hundred percent protection from data loss Make regular copies Backups of your data for security purposes Note A program can only provide reliable and effective protection from viruses malware unwanted programs and other dangers if it is up to date Make sure your Avira product is up to date with automatic updates Configure the program accordingly 1 2 1 Delivery scope Your Avira product has the following functions Control Center for monitoring managing and controlling the entire program Central configuration with user friendly standard and advanced options and context sensitive help System Scanner on demand scan with profile controlled and configurable scan for all known types of virus and malware Integration into the Windows User Account Control allows you to carry out tasks requiring administrator rights Real Time Protection on access scan for continuous monitoring of all file access attempts ProActiv component for the permanent monitoring of program actions for 32 bit systems only Mail Protection POP3 Scanner IMAP Scanner and SMTP Scanner for the permanent checking of emails for viruses and malware including the checking of email attachments Avira SearchFree Toolbar a search toolbar integrated in the web browser providing quick and convenient search options It also includes widgets of the most comm
255. vents section enables you to view events generated by certain program modules Buttons and links Avira Internet Security Suite User Manual Status 27 Sep 2013 94 CG AVIRA Help Cemer The following buttons and links may be available Button link Shortcut Description This button or link is used to access the corresponding Configuration i configuration dialog for the section F1 This button or link opens the corresponding online help topic for the section amp Visit Avira Experts Market This link opens the Experts Market website where you can ask for help or offer your help to other users 1 7 2 File Exit The menu item Exit in the File menu closes the Control Center 1 7 3 View Status The start screen of the Control Center the Status section enables you to see at a glance whether your computer system is protected and which Avira modules are active The Status window also provides information about the last update performed You can also see whether you own a valid license e PC Protection Real Time Protection Last scan Last update Your Product is activated e Internet Protection Web Protection Mail Protection FireWall Game Mode Experts Market Note The User Account Control UAC will ask for your permission to enable or disable the Real Time Protection Web Protection and Mail Protection services in operating systems as of Windows Vista PC Protection Info
256. vices applet is located in the sub directory Administrative Tools Find the entry Avira Real Time Protection Automatic must be entered as the startup type and Started as the status If necessary start the service manually by selecting the relevant line and the button Start If an error message appears please check the event display The computer is extremely slow when perform a data back up Reason During the backup procedure Avira Real Time Protection scans all files being used by the backup procedure gt Select Real Time Protection gt Scan gt Exceptions in the Configuration and enter the process names of the back up software My firewall reports Avira Real Time Protection and Avira Mail Protection immediately after activation Reason Communication with Avira Real Time Protection and Avira Mail Protection occurs via the TCP IP Internet protocol A firewall monitors all connections via this protocol gt Define a general approval for Avira Real Time Protection and Avira Mail Protection Avira Real Time Protection only works with the address 127 0 0 1 localhost An Internet connection is not established The same applies to Avira Mail Protection Avira Internet Security Suite User Manual Status 27 Sep 2013 214 CG AVIRA eens Avira Mail Protection does not work Please check correct functioning of Avira Mail Protection with the aid of the following checklists if problems occur with Avira Mail Protection Chec
257. vira product s license Activate your license for your Avira product with the KEY license file You can obtain the license file by email from Avira The license file contains the license for all products that you have ordered in one order process Avira Internet Security Suite User Manual Status 27 Sep 2013 48 CG AVIRA Help Cemer If you have not yet installed your Avira product gt Save the license file to a local directory on your computer gt Install your Avira product gt During installation enter the save location of the license file If you have already installed your Avira product gt Double click the license file in File Manager or in the activation email and follow the on screen instructions when License Manager opens OR In your Avira product s Control Center select the menu item Help gt License management Note As of Windows Vista the User Account Control dialog box appears Log in as administrator if appropriate Click Continue gt Highlight the license file and click Open A message appears gt Click OK to confirm The license is activated gt If necessary restart your system Activate product To activate your Avira product you have the following options Activation with a valid full license To activate the program with a full license you need a valid activation code which holds data of the license you have purchased You have received the activation code from u
258. wn bot The Avira Mail Protection footer contains the following text Scanned with Avira Mail Protection product version initials and version number of search engine initials and version number of virus definition file Attach the following footer If this option is enabled the text which you insert into the input box is displayed as a footer in sent emails Input box In this input box you can insert a text which is displayed as a footer in sent emails Report Mail Protection includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection Reporting Avira Internet Security Suite User Manual Status 27 Sep 2013 190 CG AVIRA Help Cemer This group allows for the content of the report file to be determined Off If this option is enabled then Mail Protection does not create a log It is recommended that you should turn off the logging function only in exceptional cases such as if you are executing trials with multiple viruses or unwanted programs Default If this option is enabled Mail Protection records important information concerning detections alerts and errors in the report file with less important information ignored for improved clarity This option is enabled as the default setting Extended If this option is enabled Mail Protection logs less important information to the report file as well Complete If this option is enabled Mail Pr
259. y need administrator rights to perform the upgrade Login as an administrator before performing an upgrade Avira Internet Security Suite User Manual Status 27 Sep 2013 11 CG AVIRA Help Cemer License manager The Avira Internet Security Suite License Manager enables very simple installation of the Avira Internet Security Suite license Avira Internet Security Suite License Manager Avira Internet Security Suite License Manager CR AVIRA Avira Internet Security Suite The selected file is an Avira Internet Security Suite license key file You can now install this license into your Avira Internet Security Suite product Please select the apropriate Avira Internet Security Suite installation into which you would like to have this license installed and click OK Note only those local Avira Internet Security Suite products for which this license key file contains a valid license are displayed License Valid until Destination Directory Ba avira Internet Security Suite Invalid C Program Files Avira AntiVir You can install the license by selecting the license file in your file manager or in the activation email with a double click and following the relevant instructions on the screen Note The Avira Internet Security Suite License Manager automatically copies the corresponding license in the relevant product folder If a license already exists a note appears as to whether the existing license file is to be re
260. your email account will be scanned for malware Block sending of mails do not send The email is not sent and remains in the outbox of your email client You receive an error message in your email program All other emails sent from your email account will be scanned for malware Ignore If this option is enabled the infected email is sent despite detection of a virus or unwanted program Warning Viruses and unwanted programs can penetrate the computer system of the email recipient in this way Buttons and links Button link Description Virus information With this link and with an active Internet connection you can access an Internet page with further information on this virus or unwanted program EJ Hep This page of the online help is opened via this button or link 1 5 8 Sender If you are using Mail Protection s AntiBot function emails from unauthorized senders are blocked by Mail Protection The sender is checked using the list of allowed senders that you created in the configuration under Mail Protection gt Scan gt AntiBot The blocked email is displayed in a dialog box Avira Internet Security Suite User Manual Status 27 Sep 2013 81 CG AVIRA Help Cemer Alert Illegal email delivery xn A program tries to send an email using a not allowed sender Sending of this email has been blocked as Help Program name Unknown Process Sent via server fakedomain avira Fr
261. ype click on the type displayed Warning Only use the Path type in exceptional cases Malcode can be added to an application through an update The originally harmless application is now malware Avira Internet Security Suite User Manual Status 27 Sep 2013 195 CG AVIRA Help Cemer Note Some trusted applications including for example all application components of your Avira product are by default excluded from monitoring by the ProActiv component even though they are not included in the list Input box In this box you enter the application to be excluded from monitoring by the ProActiv component To identify the application the full path file name and file extension must be specified The path must either show the drive on which the application is located or start with an environment variable The button opens a window in which you can select the application to be excluded Add With the Add button you can transfer the application specified in the input box to the list of applications to be excluded Delete The Delete button lets you remove a highlighted application from the list of applications to be excluded Password You can protect your Avira product in different areas with a password If a password has been issued you will be asked for this password every time you want to open the protected area Password Enter password Enter your required password here For security reasons the actual characte
262. ysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristic Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Avira Internet Security Suite User Manual Status 27 Sep 2013 186 CG AVIRA Help Cemer Advanced Heuristic Analysis and Detection AHeAD Enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option combines a strong detection level with a low risk of false alerts Medium is the

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